Resume: Skills Exceptional communication and networking skills Successful working in a team environment, as well as independently Ability to work under pressure and multi-task Strategies & Campaigns Corporate Communications MIS Reporting & Documentation Training & Development Sales Support & Back Office Operations New Process Development & Launch Handling customer escalationsEducation Details 
   BACHELOR OF BUSINESS ADMINISTRATION BUSINESS ADMINISTRATION  ICFAI Business School
      Integrated Institute Of Management &Technology
      HIGHER SECONDARY SCHOOL, B.I.S.S School
     Delhi, Delhi SENIOR SECONDARY SCHOOL, Delhi Public School
  Senior Manager - PMO 
  
  
  Skill Details 
  TRAINING- Exprience - 30 months
  DOCUMENTATION- Exprience - 16 months
  OPERATIONS- Exprience - 16 months
  SALES- Exprience - 8 months
  CORPORATE COMMUNICATIONS- Exprience - 6 monthsCompany Details 
  company - 
  description - Review and understand existing business processes to identify functional requirements to eliminate
  waste, improve controllership and deliver flexibility
  Identify processes for re-design, prototype potential solutions, calculate trade-offs, costs, and suggest a
  recommended course of action by identifying modifications to the new/existing process
  Project Management of new requirements and opportunities for applying efficient and effective solutions
  Responsible for delivering process reengineering projects across processes by closely working with the relevant businesses and operations units.
  Responsible for documentation to train all stakeholders on any changes
  company - 
  description - Responsible for defining scope of project in accordance with the stakeholders, internal teams and senior
  management team.
  Prepare project charter with defined timelines for project related activities.
  Preparation of Business Requirement Document (BRD), closing Understanding Document (UD) with development team, UAT completion and deployment.
  Preparation of training documents, SLAs, SOPs etc. as required.
  Conduct training for impacted teams to ensure smooth transition.
  company - TELEPERFORMANCE INDIA
  description - Driving sales through call center and achieve target with overall responsibility of exploring selling opportunities by understanding customer preferences and requirements.
  Conceptualizing and implementing sales promotional activities as a part of pilot batch for new company launch.
  Training new joiners through the process of call barging.
  Interaction with client to understand requirements and expectations.
  Handling call quality sessions with the client.
  Handling adhoc requirements from client as well as senior management and delivering timely resolution for the same.
  MASTER OF BUSINESS ADMINISTRATION