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https://www.lightinthebox.com/knowledge-base/?page_key=how-to-order&prm=1.34.146.0 | How to order | It is easy to purchase a product you like on Lightinthebox. Please follow the steps below to make a purchase. Enjoy your shopping!
Step 1:
Log into your Lightinthebox account:
Sign in/ Register with your email or third-party platform.
Step 2:
Browse the products and add product(s) you like to your shopping cart:
1. Choose items that you like and select a color, size, and the quantity you would like to purchase.
Tip: If you're not so sure about sizing, you can always refer to our Size guide.
2. Review the item and your selected color, size, and quantity then click ADD TO CART.
Step 3:
Review your cart:
1. After adding all the desired items to your cart, click on the cart icon or a similar symbol to review your order. Check the quantities, sizes, colors, and prices of the products. You can also remove any items or update quantities in the cart.
2. When you're ready to checkout, click CHECKOUT.
Step 4:
Fill in your shipping information and save:
1. Provide your shipping address, contact details, and any additional information required for the delivery of your order.
Step 5:
Submit your order:
1. Choose a shipping method.
2. Review your order summary. If you have a coupon available, make sure to apply it.
3. When you're all ready to place the order, click CONTINUE.
4. Select payment method and PURCHASE. Choose your preferred payment method from the available options then submit your order.
Following these steps should help you successfully place an order on Lightinthebox, we hope you enjoy shopping at Lightinthebox!
| MY Orders |
https://www.lightinthebox.com/knowledge-base/?page_key=check-order-PC&prm=1.34.145.0 | How do i check my status？ | LightInTheBox makes it easy for everyone to keep track of his/her account.
Sign into “My Account” and click on “My Orders” located at the top right of the initial page.
In “My Orders”, you will be able to view all your orders and current status of each ordered item.
On your order details page, various types of help options will be available based on your order status. Please refer to the table below to learn more about the available options at each stage of your order.
If you experience an issue when checking your order status, please reach out to Customer Support. | MY Orders |
https://www.lightinthebox.com/knowledge-base/?page_key=can-not-find-order-PC&prm=1.34.145.0 | Why i can't find my order in my account? | The possible reason that you are unable to see the order in your account has been detected as following:
1.Incorrect user account as logged
There are several ways to order from the LITB store. In other words, it is critical to identify the correct user account in order to locate the order number accordingly.
*Can you receive order notification email?
If so, the email address is your login account
*Is it possible that you paid the order directly via PayPal without registration?
If so, your PayPal account is the login account
You can click "Forgot password" to get a new one, or you can search in your email inbox to find out the previous password.
*Did you use Facebook/Google/Mobile Phone to login before?
If so, the social account is your login account. You can use the same way to login and you will find your order in the account.
2.Incorrect Merchant Channel as logged
Make sure whether you have placed the order on LightInTheBox.com or MiniInThebox.com. You had better look up the order related email notifications to make it right.
3.User account logged via mobile browser
You want to check status of your paid order as logged via mobile browser, but it is nowhere to be found. As suggested, for more details about orders or shipping, download our App to check all your orders.
Please go visit our website by logging in with your COMPUTER (www.lightinthebox.com) or download the LightInTheBox APP via your phone. Once you login, you will be able to check order status.
If you tried the above solutions but all failed, please click "Need Help" to contact Customer support | MY Orders |
https://www.lightinthebox.com/knowledge-base/?page_key=expedited-express-PC&prm=1.34.145.0 | Why isn't my package delivered in 5 days since i paid for expedited express？ | Please understand the 3~5 business days is only for shipping via Expedited Express, which does not include the processing time fo the item(s). The Total Delivery Time consists of processing time and shipping time, TWO different parts.
Processing time: is the time it takes to get your order ready to leave our warehouses.
This includes preparing your items, performing quality checks, and packing for shipment. Processing time will be displayed on the product detail page after the size/color etc options have been chosen.
*For Made-To-Measure item: Processing time is simply the Tailoring time displayed on the product detail page.
*For Items marked Ships in 24: Processing time is guaranteed to be shorter than 24 hours.
Shipping time: is the time it takes to reach your destination address after the package is shipped out. It depends on the shipping method you choose. Also it shows business days delivery, so please take weekends into consideration when counting the estimated delivery date. | MY Orders |
https://www.lightinthebox.com/knowledge-base/?page_key=rush-PC&prm=1.34.145.0 | Can i rush my order？ | Unfortunately, at this time you are not allowed to rush your order, because we are outsourcing from our global suppliers and all the orders fulfillment are in queue. If you require that your order arrives before a specific day or in case you need products urgently, you should reach out to Customer Support. | MY Orders |
https://www.lightinthebox.com/knowledge-base/?page_key=standard-sized-dress-PC&prm=1.34.145.0 | I ordered a standard sized dress,not a custom size,why it taking so long？ | Our wedding/special occasion dresses aren’t just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are Made-To-Measure, which means they are produced one by one for each customer.
Standard sizing and custom sizing are two options available for customers ordering bridal, bridesmaid, mother of the bride, and junior dresses etc. Standard sizing will still likely to take the same amount of time to tailor as our custom size dresses.
There is the “Made-To-Measure” icon on the wedding/special occasion dress pages. After choosing the size & color you prefer, the Tailoring & Handling time will be shown, which is the time it takes to tailor, prepare and ship out from our warehouses the standard/custom size dress.
The Total Delivery Time consists of processing time and shipping time, hence TWO parts. The processing time is the tailoring & handling time; and the shipping time is the time for your dress(es) to travel from our warehouse to your destination, which depends on the shipping method you choose on the check-out page.
Please do take the tailoring time into consideration when counting the estimated delivery date.
If you need some wedding/special occasion dress in a rush, you may have a look at our ready-to-wear dresses.
Ready-To-Wear Dresses
We have few stocks in our warehouse which could be shipped in 24 hours. You may move the mouse pointer to the question mark, a new window will pop up to show the available ready-to-wear options. | MY Orders |
https://www.lightinthebox.com/knowledge-base/?page_key=pre-sale-question-PC&prm=1.34.145.0 | What if i have Pre-Sale question for the item before placing an order？ | Please refer to the steps below if you require further assistance with your pre-sales order: Select the product and scroll down till you locate “Ask a New Question” under the product's Q&A.
Click on it to proceed as shown below.
Next, you will be directed to an online form to submit an inquiry. Double confirm your desired product as shown and fill in all the information on the left where applicable. Lastly, click on “submit” once you are ready to submit your inquiry. Our dedicated team will respond within the next 24 hours. Kindly refer to the image below.
Once you have submitted the inquiry, you may track its progress on “My Inquiries” via Home > Personal Center > My Inquiries or Click Here for more information.
Important : Tips for writing questions
1. Don't include any personal information such as your name, email address or other contact info, submissions with personal data may be rejected.
2. Ask a question directly related to this product, category or topic.
3. If you want to know if a product will be right for you, include as much detail as possible (where will you use it, how often, concerns you may have ).
4. To comment on a product without asking a question, please use ratings and reviews.
| MY Orders |
https://www.lightinthebox.com/knowledge-base/?page_key=Customer-Service-PC&prm=1.34.145.0 | How do i contact Customer Service about my order？ | Video Guide(English)-Inquiry or Request regarding the order you have placed
Important Tips:
1. Please select the most relevant topic for your correct order to ensure you reach out to the dedicated Customer Support Team.
2. In order to provide a more effective support, we've made "Pop-up notification" service available as a quick processing path for some of the topics. If you still require further assistance, rest assured that you can click "Still have questions?" to get in touch with Customer Service Support again.
3. If you have been waiting for a shipped order and are concerned about the location of your parcel, the topic "Package Not Received" may be appropriate for your situation.
4. In certain circumstances, you may want to return some item(s). Please confirm you have received the product and want to return it. If not received it yet, please submit the “Return Or Exchange” request after package has been delivered.
5. After you submit your ticket, our Customer Service team will respond within 1 business day. The response will be sent via email as well as through the "Service Record" on our website/APP.
6. If you were unable to locate a related order, please refer to "Can't find your order?” and fill in the required information, our customer service team will contact you within 24 hours of submitting the ticket.
——Pre-Sale inquiry before placing order
If you have just registered an account on our website and need information before you buy, you can submit an inquiry on the product page and our support team will respond within 24 hours.
For detailed information, you may refer to “What if I have Pre-Sale question for the item before placing an order?”
——Cannot log in due to account/password issue
If you can't log in your account because you forgot your user account or password, try these troubleshooting steps to get back into your account first.
*Can you receive order notification email?
If so, the email address is your login account. You can click "Forgot password" to get a new one.
*Is it possible that you paid the order directly via PayPal without registration?
If so, your PayPal account is the login account. You can click "Forgot password" to get a new one. Or you can search in your email inbox to find out the previous password.
*Did you use Facebook/Google/Mobile Phone to login before?
If so, the social account is your login account. You can use the same way to login and you will find your order in the account.
If you attempted the above fixes and were still unable to log in to your account, please click “Need Help” and complete the necessary fields. Our customer service staff will get in touch with you within 24 hours and will be eager to assist. | My order |
https://www.lightinthebox.com/knowledge-base/?page_key=Made-to-measure-PC&prm=1.34.145.0 | Weddings & Events Dresses(Made-to measure)FAQs | *What does made-to-measure mean?
Made-to-measure means that all of our dresses, whether a standard or custom size, are tailored just for you once you place your order. This means that we don’t have a factory full of machine-made dresses, instead, they are all crafted by our highly skilled tailors.
*How do I measure my size for wedding and special occasion dresses?
A perfect-fitting dress starts with perfect measurements. Before ordering a made-to-measure dress from LightInTheBox.com, we strongly encourage finding a professional local tailor who can help you measure accurately. Measuring yourself at home is harder than you think! View the photos below for more information on how to properly take your measurements.
Standard Dresses
Bust
*This is not your bra size!
*Wear an unpadded bra (your dress will have a built-in bra)
*Relax arms at sides
*Pull tape across the fullest
part of the bust
Waist
*Find the natural waist
*This is the smallest part of the waist
*Usually about 1 in. above belly button
*Keep tape slightly loose to
allow for breathing room
Hips
*Find the widest part of the hips
*Usually about 7 in. below natural waist
*Tape should brush across both hipbones
Hollow to Floor
*Stand straight with feet together
*Measure in bare feet
*Begin at the hollow space
between the collarbones and
pull tape straight down to the floor
*To fit high heels, we’ll add
an extra 5 cm onto custom-sized
floor-length dresses and dresses with trains
Height
* Stand straight with feet together
* Measure in bare feet
* Begin at the top of the head and
pull tape straight down to the floor
Maternity Dresses
Upper Bust
*Relax arms at sides
*Measure the highest part of the chest
*Pull the tape right underneath the arms
Bust
*This is not your bra size!
*Wear an unpadded bra (your dress will have a built-in bra)
*Relax arms at sides
*Pull tape across the fullest part of the bust
Under Bust
*Measure immediately under breasts
Around Belly
*Find the fullest part of the belly
*Pull tape around the belly
*Keep tape slight loose for comfort
Hips
*Find the widest part of the hips
*Usually about 7 in. below natural waist
*Make sure tape is parallel to the floor
*Tape should brush across both hipbones
Hollow to Floor
*Stand straight with feet together
*Measure in bare feet
*Begin at the hollow space between the collarbones and pull tape straight down to the floor
*To fit high heels, we’ll add an extra 5 cm onto custom-sized floor-length dresses and dresses with trains
Height
* Stand straight with feet together
* Measure in bare feet
* Begin at the top of the head and pull tape straight down to the floor
For Bridal Jacket/ Mini Wraps
Bust
Bust-Not your bra size! Take the tape around your back and bring it across the fullest part of your bust.
Shoulder
Shoulder - From the edge of the shoulder socket, measure across the back to the same point on the other shoulder.
Arm Length
Arm Length - Measure from your shoulder point to the wrist.
Armscye
Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder.
*Can I modify a dress' design such as style/fabric/length?
Each dress is carefully tailored to match exactly what you see in the photos, and unfortunately, we are unable to modify the style, length, or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
*Can I cancel the made-to-measure dress if I change my mind?
Our dresses aren’t just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made-to-measure for each customer. The custom nature of our dresses means our cancellation policy is stricter than for other items, so it’s important to order carefully. Please see the table below for our cancellation policy:
Within 24 hours of payment confirmation: Full Refund.
24 hours after payment confirmation: 50% refund product price, full refund shipping price.
*Can I change my made-to-measure dress size after I placed my order?
The custom nature of our dresses also means our change policy for the made-to-measure dress is stricter than for other items. By changing within 24 hours of payment confirmation*, there will be no additional charges. After 24 hours have passed, there will be additional charges (50% product price of the made-to-measure item) involved in changing your order.
*When you receive an email entitled "Payment Confirmation for Order# XXXXXXX with LightInTheBox.com," your payment has been confirmed.
| MY Orders |
https://www.lightinthebox.com/knowledge-base/?page_key=invoice-PC&prm=1.34.145.0 | How to receive the invoice of my order？ | We’re sorry that our website don’t have invoice self-download service. However, you may contact customer service to request a invoice of your order.
You may submit a “Resolve Customs Duties Issue” ticket to customer service once your package is shipped. Customer Service will provide the invoice to you in 24 hours. | MY Orders |
https://www.lightinthebox.com/knowledge-base/?page_key=forgot-account-PC&prm=1.34.146.0 | I forgot my account | Forgot the account you used to log in before? Here are some tips to resolve your problem.
1. Can you receive order notification email?
If so, the email address is your login account
You can click "Forgot password" to get a new one
2. Is it possible that you paid the order directly via PayPal without registration?
If so, your PayPal account is the login account
You can click "Forgot password" to get a new one
Or you can search in your email inbox to find out the previous password.
3. Did you use Facebook/Google/Mobile Phone to login before?
If so, the social account is your login account.
You can use the same way to login and you will find your order in the account.
You tried the above solutions but all failed.Need Help? | My Account |
https://www.lightinthebox.com/knowledge-base/?page_key=forgot-password-PC&prm=1.34.145.0 | I forgot my password | If you’ve forgotten your password, click on “Forgot your password”. We’ll ask you to enter your email account and then immediately send you a new password. After logging in using the new password, please go to “My Orders” and enter “Account Settings” to change password. | My Account |
https://www.lightinthebox.com/knowledge-base/?page_key=change-address-PC&prm=1.34.145.0 | How to change my account/email address？ | If your account/email address hasn’t been confirmed yet, please follow the steps below to firstly confirm it.
1. Sign into “My Account” and click “My Orders”
2. Click “Account Settings”, choose “Change Your E-mail Address” and click “Resend Email”
A confirmation email will be sent to your original email address.
3.Check your original address inbox and click the “Confirm your email address” link in the confirmation email, then your account/email address will be confirmed.
If your account/email address has already been confirmed, please follow the next steps to update it directly:
4.Click on “Account Settings”, select “Change Your E-mail Address” and Click “Change Mail”
To protect your account security, we need to verify your identity. We will send a link to your email. Please check your original address inbox for an activation link.
5.Click “Update my e-mail address” in the confirmation email. This will lead you to our “Change Your E-mail Address” page
6.Enter your New E-mail Address and Save
If your original email address was written incorrectly and you don't have access to it, please don't worry. With this misspelled email address and your password, you can still login in your account on our website to check order details. And if you need further help, always feel free to contact our Customer Service for support. | My Account |
https://www.lightinthebox.com/knowledge-base/?page_key=unsubscribe-letters-PC&prm=1.34.145.0 | How to unsubscribe news letters | 1. Sign into “My Account” and click “My Orders”
2. Click “Email Subscriptions”, then click “Set up My Subscription Email Preference”
You can manage your email preferences on this page and choose to unsubscribe from both types of emails by selecting "Unsubscribe from all advertising mails" and clicking "Update".To unsubscribe from only one type of email, please uncheck the corresponding email type option and then click "Update".
Please note: it may take up to 48 hours for these changes to be applied. We appreciate your patience while we update your preferences. | My Account |
https://www.lightinthebox.com/knowledge-base/?page_key=update-shipping-address-PC&prm=1.34.145.0 | How do i update my shipping or billing address？ | To change and/or update a Shipping Address or Billing Address:
1. Sign into “My Account” (https://gw.lightinthebox.com/index.php?main_page=login) and click “My Orders”.
2. Click “Manage Address Book”.
3. Edit your “Billing Address” or add/edit a “Shipping Address”.
You can also change, update or add a New Shipping Address at checkout. | My Account |
https://www.lightinthebox.com/knowledge-base/?page_key=order-confirmation-email-PC&prm=1.34.145.0 | Why i haven't received order confirmation email? | When the order confirmation email will be sent?
You weill be charged for your order when your payment status is changed to ”Payment received“(for further information about order satus,click[Here]）.We will then confirm your payment and begin processing your order right away.In some cases,PayPal and credit/debit/debit card payments by providing the email entitled,”Payment Confirmation for Order#_with Lightin TheBox.con
if you have‘t received an order confirmation email,it is likely the result of one or two thing:
1.Your payment hasn't been received yet
The time it takes to process your payment depends on the payment method you have used. It can also vary by bank and country. Please check your transaction records to confirm whether the payment has been charged successfully.
Timeline to Receive Payment Estimates:
paypal-realtime、credit card-realtime-7 days、credit card(installment)-Realtime、Boleto、oxxo（off-line payment)-7days、wire transfer-up to bank,usually 3-10 day、klarna paylater、klarna installment-realtime
2.Your payment is under payment reviewing
To ensure payment safety, there will be a payment verification process which normally takes no longer than 24 hours. Please wait patiently and check the status of your order later. If there is further information required from you, we will keep you informed.
We suggest that you may wait at least 24 hours to receive the order confirmation email. Alternatively, you can visit "My Orders" page to check the status of your orders.
3. You have entered an incorrect email address with your order
If you have been charged but haven’t received an email confirmation after 24 hours, please check the email address that you have registered with us whether it is the correct email address. In case it was wrote incorrectly, please refer to “How to change my account/email address” for further help.
4. Your confirmation email was blocked or filtered
It happens that legitimate emails are being blocked or moved to the Junk folder. So please, don't forget to check also your junk or spam folder to ensure that your email provider hasn’t misfiled the email. | My Account |
https://www.lightinthebox.com/knowledge-base/?page_key=Facebook-account-PC&prm=1.34.145.0 | Can i register the account or login with Facebook/Googles a account? | We implement our own login system where customers sign up by using their email and password and an account is created for them. Typically, customers use an email verification step in this case to authenticate identity.
Alternatively, you can choose to use Facebook Login or Google Account Login completely for their login system. In this case you sign up by using Facebook Login, an account is created for you, and the authentication step is taken care of by Facebook or Google | My Account |
https://www.lightinthebox.com/knowledge-base/?page_key=register-account-PC&prm=1.34.145.0 | Can i register the account with mobile phone number | Registration & Login with Mobile Phone Number
Yes, you can register the account with mobile phone number when visiting Lightinthebox through the mobile browser or Lightinthebox App. To login you just have to enter your phone number, and password.
Registration & login with mobile phone number simplifies your registration and login by substituting ID credentials with the registered mobile number. | My Account |
https://www.lightinthebox.com/knowledge-base/?page_key=close-account-PC&prm=1.34.145.0 | How do i close/delete my account | We regret to hear that you are considering closing your account on our shopping website. We genuinely appreciate your support and regret any inconvenience you may have experienced.
The deletion request can be accomplished via the following methods, please have a try.
1. Via the link:
Close your account by clicking this link : http://litb.cc/l/rLyn (mobile browser recommended)
2. Via the APP
To close your account via the app, please go to the "Account" page, then click on "Settings" -> "My Account" -> "Delete Account".
3. Via the email
If the aforementioned options do not meet your needs, we kindly suggest that you contact us through the following one to address your concerns.
If the aforementioned options do not meet your needs, we kindly suggest that you contact us through the following one to address your concerns.
1. The account you want to delete, on which merchant.
2. Order ID and the product name in your latest order.
3. If no order, please tell us your registration date.
We kindly request your attention to the fact that the information we are requesting is essential in order for us to provide you with effective assistance. Please understand that providing us with the above mandatory information will greatly aid us in addressing your concerns efficiently.
[Warm Reminder]
Please kindly note that the Account will NOT BE RECOVERABLE once deleted. After the deletion is processed, all data in your account will be deleted. Therefore, before deleting your account, please understand the following:
1. You will lose all your data in your account and will be unable to place an order or use rewards/coupons under this account, please confirm there is no after-service issue or credit with us.
2.You'll be unable to check orders or contact customer service after the deletion.
2.You'll be unable to check orders or contact customer service after the deletion.
We genuinely apologize for any dissatisfaction you may have experienced and sincerely hope that you will reconsider your decision to close your account. We remain committed to serving you and ensuring your satisfaction as a valued customer. | My Account |
https://www.lightinthebox.com/knowledge-base/?page_key=purchase-without-registration-PC&prm=1.34.145.0 | Can i purchase without registration? | Once you have added items to the shopping cart you can choose to proceed to Check-out or Check-out with PayPal.
Proceed to Check-out
By selecting “Proceed to Check-out”, you will be redirected to the following page where you can choose to Register & Sign in or to check out through your social media account.
If you sign in with your Facebook or Google account to proceed with the check-out, the related social account will be your login account on Lightinthebox website. You can use the same way to login Lightinthebox to follow your orders.
Check-out with PayPal
By selecting “Check-out with PayPal”, you will be redirected to the login page of paypal website. After you sign in, the email address of your PayPal account will be created as your Lightinthebox login account and a confirmation email with random password for this Lightinthebox account will be sent to that email box. You can use the same account to login Lightinthebox to follow your orders. | My Account |
https://www.lightinthebox.com/knowledge-base/?page_key=billing-address-PC&prm=1.34.145.0 | What if my shipping address is different than my billing address? | During the checkout process, you have the option to enter a different billing address by clicking “Edit” at the "Billing Address" section in checkout.
*Please make sure the billing address you enter below matches the name and address associated with the credit card you are using for this purchase. Please note your billing address and shipping address country must be the same. | My Account |
https://www.lightinthebox.com/knowledge-base/?page_key=payment-methods-PC&prm=1.34.146.0 | Which payment methods do you accept? | Payment Methods
Pay with PayPal
The safer, easier way to pay.
When you choose PayPal to pay, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.If you don't want to create a new PayPal account, you can click "Cancel and return to LIGHTINTHEBOX", go back to the shopping website, and choose another payment method.
Pay With Credit/Debit Card
The credit card schemes listed above are the most commonly used credit cards on this website. Do not worry if your credit card scheme is not listed, we encourage you to go ahead and make the purchase.
Please note that LIGHTINTHEBOX does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
Pay with Klarna
Buy now, pay later with Klarna in 30 days (Available in Sweden, Germany, France, Norway, Denmark, Finland, Austria): when you choose the option of Pay Later, you will be redirected to Klarna page to enter your personal information. Once Klarna authorize the transaction, we will process your order and then ship it out. You can pay Klarna in 30 days after receiving invoice from Klarna.
Financing with Klarna (also known as Slice it with Klarna, which is available in Sweden, Germany, Norway, Denmark, Finland): when you pay via Financing, you can choose your preferred payment plan to spread the cost of your purchase over 6-36 months. And then you need to complete a credit application from Klarna. If you are approved, we will process your order. And you will make the monthly payment online or in Klarna app using bank transfer or card.
3 interest-free installments with Klarna (Available in United Kingdom):When you place an order using pay in 3 installments with klarna, your payment will be split into 3 equal payments that will be automatically withdrawn from your debit/credit card on file with klarna every 30 days until the order amount is paid in full, There is no interest. In klarna's app, you can also choose to pay off the balance early or even the full balance.
For more information about Klarna payment options, please see the Klarna website:https://www.klarna.com
Pay with Sofort
Pay with Sofort
Pay With Afterpay
4 interest-free installments with Afterpay (Available in Australia, the United States and Canada): When you pay via Afterpay, your payment will be split into 4 equal payments that will be automatically withdrawn from your debit/credit card on file with Afterpay every two weeks. Until the order amount is paid in full, there is no interest. In Afterpay's app, you can also choose to pay off the balance early or even the full balance.
Pay with iDeal
iDeal is an online banking payment method in Netherland,. When you choose a bank with iDeal to pay, you will be redirected to the bank’s page where you can complete the payment by following the page guidance.
Pay with Bancontact
Bancontact is a debit card in Belgium which also supports QR code and APP application to complete payment. When you choose to pay via Bancontact in our website, you will be redirected to Bancontact page where you can enter your card number, or scan QR code using Bancontact APP to confirm your payment.
Pay with Multibanco
Multibanco is an online banking payment method in Portugal. When you choose to pay via Multibanco in our website, you will be redirected to the Multibanco payment page.You will receive the voucher and pay through an ATM with a debit card or at home via the online banking environment.
Pay with P24
P24 is an online banking payment method in Poland. When you choose a bank with P24 to pay, you will be redirected to the bank’s page where you can complete the payment by following the page guidance.
Pay with Google Pay (App only)
Google Pay is Google's mobile payment service. When you place an order with Google Pay you will be redirected to the Google Pay payment page, where you can confirm your payment by using your credit/debit card, enter your credit card information.
Pay with Apple Pay (App only)
Apple Pay is a mobile payment service by Apple Inc. When you place an order using Apple Pay, you will see the Apple Pay payment page, where you can confirm your payment by using your credit/debit card, enter your credit card information.
Pay with Boleto
Boleto Bancário is the leading payment method in Brazil and allows customers to pay online or offline. When you choose to pay via Boleto on our website, you will get a barcode/voucher which you can use to pay in cash, via mobile, or through online banking.
Pay with OXXO
OXXO is the most popular voucher method in Mexico. When you choose to pay via OXXO on our website, you will get a barcode/voucher which you can use to pay via cash in more than 14,000 affiliated stores.
Pay with Wire Transfer
Wire Transfer is made available for purchases of 100 USD or more. When you choose to pay via Wire Transfer on our website, you will get to view our bank details on the next page after clicking "Purchase" to submit your order. Next, please head down to your local bank to complete the payment.
Note: Please tell us after you pay the wire transfer with your order number, the amount paid, the transaction number and the exact date you made the wire transfer. | Payment |
https://www.lightinthebox.com/knowledge-base/?page_key=why-can-not-pay&prm=1.34.145.0 | Why i can't pay for my order | Troubleshooting failed payments
On the error page of your payment, the reason for the refusal would be indicated to you and will give you an indication of the problem encountered.
For example:
"Payment is failed due to bank's rejection. Please pay with another card or choose another payment method."
"Payment is failed due to insufficient funds/over limit. Please pay using a card with sufficient balance."
......
Your payment failed due to one or more of the following reasons:
1) Incorrect or incomplete card/account information
2) Inadequate credit or account balance
3) Your card is not set up for international online payments
4) The maximum online payment limit is set too low
5) Technical problem with the payment system
We suggest you to:
1) double check your card/account information to make sure it is correct
2) use a different card or payment method
3) contact your bank/service provider to enable related functions (e.g. international online payments)
*If none of the suggestions has helped resolve your problem, please contact our Customer Support. | Payment |
https://www.lightinthebox.com/knowledge-base/?page_key=why-can-not-use-PC&prm=1.34.145.0 | Why i can't use my coupon/rewards? | Sometimes, it looks like no coupons/rewards are available. In this case, you can check the following:1.Is your coupon/reward still valid? You can find this out by going to "My Coupons"/"My Rewards & Credit".
My Coupons
My Coupons
If the coupon/reward status says Expired or Used, this means that you can’t use the coupon/reward anymore.
2.Are you meeting the minimum spending requirements?
For example, if a coupon/reward is only valid for items over US $50, but the total item value is the only US $40, you can’t use the coupon/reward.
3.Have you checked the coupon/reward terms?
Some coupons/rewards are only valid on our app/website or can be used for specific shipping methods/conditions only.
4.Check whether you bought an item with a “ coupon/rewards not applicable” reminder on the product page
Some special products are unfortunately not eligible and don't accept coupons/rewards yet. | Payment |
https://www.lightinthebox.com/knowledge-base/?page_key=make-bulk-purchases&prm=1.34.145.0 | How can i make bulk purchases for corporate procurement? | In Lightinthebox, we warmly welcome all forms of enterprise to our website for any purchases. For more in-depth consultations before ordering, you may contact our mailbox:[email protected].
How to purchase:
After selecting the products to cart, please choose checkout and select wire transfer as the primary payment method.
Next, please head to any banks and transfer the amount to our company account through the payment method of Wire Transfer:
Please save our bank details to pay at your local bank, and input the Order Number in the payment Remark
Company Name:
LIGHT IN THE BOX LIMITED
Account Number:
808-383277-838
Bank Name:
THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED
Bank Address:
1 QUEEN'S ROAD CENTRAL, HONG KONG
Swift Code:
HSBCHKHHHKH
[ATTENTION]
The Order Number is the only identification code for us to recognize your payment. Please remember to leave your order number in the payment remark. After we identify the payment by this order number, the order status will be changed to "Payment Confirmed"
Note：
1. Our international banking partner, HSBC, doesn't require an IBAN number, please use the information above for your wire transfer.(Payment Transferring time: 5-10 days）
2. We recommend using your local HSBC bank for the wire transfer to reduce international transaction fees.
3. Customers who choose to pay via wire transfer are responsible for all local handling fees and intermediary bank handling fees. Therefore, customers should confirm the total payment amount with their local bank. | Payment |
https://www.lightinthebox.com/knowledge-base/?page_key=hong-long-payment-PC&prm=1.34.145.0 | How long will it take for the payment to be accepted?(Why was i charged but the order is still pending?) | Please understand that processing times for international transactions can take longer than usual. Based on the method of payment, transfer times might vary.
Timeline to Receive Payment Estimates:paypal-realtime
credit card-realtime
7 days
cred card(installment)-Realtime
Boleto、oxxo（off-line payment)-7 days
wire transfer-up to bank,usually 3-10 days
klarna paylater、klarna installment-realtime
In some cases, PayPal and credit/debit card payments may take up to 24 hours to confirm. We will notify you that we have received the payment by providing an email with the object "Payment Confirmation for Order#_______ with LightInTheBox.com".
If you have waited more than normal payment receiving timeline, but your order status is still pending, please double check first, whether you have duplicate orders of which the payment has already been confirmed. If you need further help, feel free to contact Customer Support. | Payment |
https://www.lightinthebox.com/knowledge-base/?page_key=cash-on-delivery-PC&prm=1.34.145.0 | Do you accept cash on delivery? | We strive to help anyone in the world buy from LightInTheBox.com by offering a variety of payment methods. Soon we will accept cash on delivery as an available payment method in Middle Eastern countries first. Also it will be gradually available in other countries/regions. | Payment |
https://www.lightinthebox.com/knowledge-base/?page_key=pay-coupon-PC&prm=1.34.145.0 | How can i ues my Rewards & Credit Balance/Coupon? | Your Rewards & Credit balance/Coupon will be automatically applied towards your next eligible purchase on LightInTheBox.com.
Your Rewards & Credit balance/Coupon will be automatically applied towards your next eligible purchase on LightInTheBox.com. | Payment |
https://www.lightinthebox.com/knowledge-base/?page_key=change-payment-PC&prm=1.34.145.0 | How can i change payment methods? | If you have a pending or draft order and want to use a different payment method, it’s easy:
1. Sign into “My Account” and click “My Orders” located on the upper right corner.
2. Click on the pending or draft order you want to complete payment.
3. Click “Edit Order” to be directed to your Order Information page where you can select your desired payment method. | Payment |
https://www.lightinthebox.com/knowledge-base/?page_key=charged-PC&prm=1.34.145.0 | Will i be charged without my permission? | Our company won't charge you without your permission.
If you see a charge from Lightinthebox on your bank or credit card statement and you are not sure where the charge came from, we suggest that you sign in to your account on our website, check “My Orders” to search for an order that matches the charge. You can open each Order Details page by clicking on either the Order Number or on View Details.
If you can't find a transaction that matches the charge on your account, you might want to consider some other scenarios:
Do you have other account on our website where the order was placed but forgotten?
Do you have a child or spouse who is authorized to use your PayPal or bank account? Have you asked them about this charge?
If you find a suspicious charge, an error, or some other unauthorized transaction when viewing your account, click Here to report it to us, we may be able to help. | Payment |
https://www.lightinthebox.com/knowledge-base/?page_key=3-D-PC&prm=1.34.145.0 | What is 3-D Secure? | If you see a charge from Lightinthebox on your bank or credit card statement and you are not sure where the charge came from, we suggest that you sign in to your account on our website, check “My Orders” to search for an order that matches the charge. You can open each Order Details page by clicking on either the Order Number or on View Details.
If you can't find a transaction that matches the charge on your account, you might want to consider some other scenarios:
Do you have other account on our website where the order was placed but forgotten?
Do you have a child or spouse who is authorized to use your PayPal or bank account? Have you asked them about this charge?
If you find a suspicious charge, an error, or some other unauthorized transaction when viewing your account, click Here to report it to us, we may be able to help. | Payment |
https://www.lightinthebox.com/knowledge-base/?page_key=ship-from&prm=1.34.146.0 | Where do you ship from? | We are a global procurement company that specializes in worldwide shipping from our network of warehouses. To ensure timely delivery, we will ship your order from the warehouse of the responsible supplier near to your country. In the event that the desired product is out of stock at that warehouse, we will swiftly relocate it to another warehouse and ship it from there. Therefore, your orders may be shipped from different countries. Thank you for your inquiry and understanding.
Rest assured that our dedicated team conducts thorough inspections of all products before shipment to maintain the highest quality standards. We are committed to providing you with the best experience possible. | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=How-track-package-PC&prm=1.34.145.0 | How can i track my package? | Once an order has been shipped out, we will send you a Shipping Confirmation Email, including your Tracking Number.
To check the status of your package, please click on the link and it will redirect you to DHL or other shipping vendor's website. This function allows you to track your package using the tracking code provided in the email.
You can also track your order in "My Orders" by following these 3 steps:
Step 1:
Sign into your account and click "My Orders".
Step 2:
Find the related order in your order list and click on the "Track" button, or you can open the "Order Detail" page, then click the "Track" button on the right side.
Note: At this time, tracking is not always available for Postal Service - No Tracking.
Step 3:
After clicking the Track button:
You will be able to view the detailed logistics tracking of your package, as well as specific information about local logistics companies, including their company names and contact information (for most logistics companies). | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=which-carrier-PC&prm=1.34.145.0 | Which carrier will deliver my pacakge?How can i contact them? | We cooperate with different shipping carriers to offer multiple shipping options, including the following:
Shipping Method Region Delivery Time
(business days) Peak Season Delivery Time(business days)
Postal Service - No Tracking
Postal Service - Tracking Brazil, Russia, Italy, Argentina, Chile, Mexico 15-35 20-45
All Other Countries 10-20 15-30
Expedited Postal Russia & Brazil 10-25
Latin America (excluding Brazil) 7-15
All Other Countries 5-8
*Priority Line The United States 4-7
Expedited Express Worldwide (excluding Russia, Brazil & Greece) 3-5
Name for *Priority Line:
The United states Economy Air
The other countries Priority Line
Most of the shipments can be tracked via 17track. By clicking on the “Track” button in your order list, a 17track popup will appear to show the tracking details, including the local shipping company.
Click on the local shipping company’s name and you will be redirected to the shipping company's website, where you will be able to find the contact information.
*Priority LineCountry
Shipping Company in System
Local Shipping Company
Local Contact Information
Working Hours
France
France Priority Line- GFS Colissimo
France Priority Line- GFS Colissimo-Bat.
France Priority Line- GFS Colissimo2
Colissimo
A.France：3631
B.From abroad：0810821821
C.Leave message via La Poste's Facebook page
Mon–Fri 8：30-21:00, Sat. 8：30-18:00（Excluding holidays）
Italy
Italy Priority Line-GFS Poste Italiane
Poste Italiane
A.803.160
Postecert services and other online services (the number is free and active from Monday to Saturday from 8:00 to 20:00, excluding holidays)
B.800.316.181
for assistance on Poste Vita services (the number is free, active from Monday to Friday from 8:00 to 20:00 and on Saturday from 8:00 to 14:00)
Germany
Germany Priority Line-GFS DPD
Germany Priority Line-GFS DPD-PH
DPD
49(0)1806-373200
NL-BE-LU
NL-BE-LU Priority Line-GFS DHLpacket
NL-BE-LU Priority Line-GFS DHLpacket-PH
DHL
9002222120
United Kingdom
UK Priority Line-Intel-valley
UK Priority Line-Intel-valley-PH
Royal Mail
03456000606 OR 03457740740
Northern Euro
Northern Euro Priority Line-GFS
Lithuania Post plus
Sweden Telephone: 0771-33 33 10
From abroad: +46 771 33 33 10
Opening hours: Mon–Fri 8.00 a.m. – 5.00 p.m.
Danmark
Telephone: +45 70 70 70 30
Opening hours: Mon–Fri 8.00 a.m. – 7.00 p.m.
Norway
Telephone: 22 03 00 00
Opening hours: Mon–Fri 8.00 am – 6.00 pm/Sat 9.00am- 2.00 pm.
Finland
Telephone: +358 (0)100 85160
Opening hours: Mon–Fri 8.00 am – 4.00 pm.
Ireland Telephone: 01 705 7600
Opening hours: Mon–Fri 9.00 am - 5.30 pm.
Australia
AU Priority Line
Fastway
Telephone:1300 3278 929
Opening hours: Mon–Fri 8:00am - 5:00pm.
United States
US Priority Line-LITB1-First class
US Priority Line-LITB1-First class-PH
US Priority Line-ZG-PM-PH
US Priority Line-ZG-PM-Bat
USPS
Telephone:1-800-275-8777 | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=contact-local-shipping&prm=1.34.145.0 | How do i contact local shipping viaYunExpress? | When shipments arrived in destination countries, we collaborated with various local shipping partners for orders sent via "YunExpress" (tracking number beginning with YT). The tracking number will be updated once the package has been delivered to the local carrier. Therefore, it's crucial to know where to look to locate the local tracking number and shipping partner of your package if you want more information on its current status.
YunExpress official website:https://www.yuntrack.com/parcelTracking
Step 1: Enter your YunExpress tracking number (beginning with YT) and click "Track."Step 2: Select“Last Mile Tracking” which is the local tracking number of your parcel.
Step 3: Find your parcel's local shipping company and contact information in “Additional Notes”.
With the local tracking number and the contact information, you can easily contact local shipping company to know more details of your package.
For further inquiries, feel free to contact our Customer Service. | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=estimate-delivery-date-PC&prm=1.34.145.0 | How Can I Calculate the Total Delivery Time? | The Total Delivery Time consists of (a) Processing Time and (b) Shipping Time.
TWO different parts. When customers calculate the total delivery time, please take both processing time and shipping time in consideration.
(a) Processing time: is the time it takes to get your order ready to leave our warehouses. This includes preparing your items, performing quality checks, and packing for shipment. Processing time will be displayed on the product detail page after the size/color etc options have been chosen.
(b) Shipping time: is the time it takes to reach your destination address after the package is shipped out. It depends on the shipping method you choose. Also it shows business days delivery, so please take weekends into consideration when counting the estimated delivery date.
Additional Information
1. Made-to-Order / Made-to-Measure products.
For wedding&events dresses, our tailors will start to make the dress once the payment is confirmed. So the tailoring time might be longer than that of other products. You will find the “Tailoring Time” on the product page.
2. In-Stock Products.
Some colors or sizes of some products may be in stock. You will find the “ships in 24 hrs”tag on these colors or sizes. If all items in the order have this tag, the whole order can be shipped in 24 hours. However, if only part of the order has this tag, the order will be shipped once all items are ready.
P.S.
Processing time differs from category to category, and shipping time differs by the shipping methods you chose. For checking the precise processing time, please check the exact product page.
Holidays Reminder
During week-long Chinese holidays, Chinese National Day and Chinese New Year, services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 2-4 working days. | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=shipping-address&prm=1.34.145.0 | Can i change shipping address? | -- Change the shipping address regarding the unshipped order you have placed
After sign in to “My Orders”, you can easily find each order you've placed and its current status. You can open each Order Details page by clicking on either the Order Number or View Details.
--Change the shipping address regarding the shipped order you have placed
LITB store orders ship quickly, we do not allow changes to the shipping address or shipping country once the order has been shipped out because the freight cannot be recalculated and collected.
When the parcel has arrived at your destination country, you can contact the carrier for redirecting the parcel. | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=additional-fees-PC&prm=1.34.145.0 | Are there any additional fees/custom duties involved in international shipping? | In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In other cases, there will be VAT included (i.e. Netherlands, Spanish, France ……). You may view your Checkout section identify whether your VAT is included or not.
Also, in some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.
Due to customs regulatory policies, please note that we are unable to list purchased items as a gift or write an amount lower than the actual product price.
Duty & Tax Insurance
We provide Duty & Tax Insurance service for certain purchase and can be checked when placing an order.
If you pay for the Duty & Tax Insurance when you placed an order and were charged a tax fee when the package arrived, we'll be glad to refund 100% tax fee. Please tell us what was the total amount of the tax fee you were charged by submitting a new "Custom Duty Issue" ticket with a copy of the invoice at that time, and we'll refund the amount you were charged.
Please note that we will not refund any tax fee if you haven't purchased the Insurance for Duty & Tax for this order. | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=refuse-package-PC&prm=1.34.145.0 | What will happen if i refuse to receive the package? | For any reason, if you would like to reject the package while the parcel is under the shipping process, you will need to wait until you receive the package in hand before making a return request.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn't collect package by the deadline | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=shipping-methods-PC&prm=1.34.145.0 | What shipping methods do you offer? | Below are the estimated shipping times for in-stock merchandise to be shipped from our warehouses. Those In-stock merchandise may have different processing times, which will be listed online within the product's description. Total order fulfillment time can be estimated accordingly.
Shipping Time
Shipping Method Region Delivery Time
(business days) Peak Season Delivery Time(business days)
Postal Service-No Tracking
Postal Service-Tracking Brazil, Russia, Italy, Argentina, Chile, Mexico 15-35 20-45
All Other Countries 10-20 15-30
Expedited Postal Russia, Brazil 10-25
Latin America (excluding Brazil) 7-15
All Other Countries 5-8
*Priority Line The United States 4-7
Expedited Express Worldwide (excluding Russia, Brazil & Greece) 3-5
Name for *Priority Line:
The United states Economy Air
The other countries Priority Line | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=calculate-shipping&prm=1.34.145.0 | How do i calculate shipping costs? | The shipping costs vary with the item(s), destination address, and the shipping method. You can see multiple shipping cost options on your check-out page.
Step 1: Add the item(s) you are interested into your shopping cart, and click “Proceed to Checkout.
Step 2: Complete your shipping address
Step 3: Select the shipping method according to your need
*Add duty & tax insurance to your order, why?
-If you buy Duty & Tax Insurance and your package is charged additional duties and taxes upon delivery, please contact our Customer Service and we will compensate the duty and tax you have paid.
*Add shipping insurance to your order, why?
-Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged. | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=Rregions-PC&prm=1.34.145.0 | What countries or regions do you ship to? | LightInTheBox.com ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely. Please refer to the chart below to check if we ship to your country.
Europe
Albania
Andorra
Austria
Belarus
Belgium
Bosnia
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Faeroe Islands
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hungary
Iceland
Ireland
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Russia
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
Vatican City State
Americas
Anguilla
Antigua & Barbuda
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bolivia
Brazil
Canada
Cayman Islands
Chile
Colombia
Costa Rica
Dominica
Dominican Republic
Ecuador
El Salvador
French Guiana
Guyana
Greenland
Grenada
Guadeloupe
St. Pierre & Miqurlon
Guatemala
Haiti
Honduras
Jamaica
Martinique
Mexico
Montserrat
NL Antilles
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
St. Barthelemy
St. Kitts & Nevis
St. Lucia
St. Martin
Suriname
Trinidad & Tobago
United States
Uruguay
Venezurla
St. Vincent & the Grenadines
Africa
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Canary Islands
Cape Verde
Chad
Comoros
Cote D'Ivoire
Djibouti
Egypt
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea Equatorial
Guinea-Bissau
Kenya
Lesotho
Liberia
Madagascar
Malawi
Mali
Mauritania
Mauritius
Mayotte
Morocco
Mozambique
Namibia
Niger
Nigeria
Reunion
Rwanda
Senegal
Seychelles
Sierra Leone
Somaliland
South Africa
Swaziland
Tanzania
Togo
Tunisia
Uganda
Western Sahara
Zambia
Zimbabwe
Sao Tome & Principe
Asia
Armenia
Azerbaijan
Bahrain
Bangladesh
Bhutan
Brunei
Cambodia
China
Cocos (Keeling) Islands
Cyprus
East Timor
Georgia
Hong Kong
India
Indonesia
Israel
Japan
Jordan
Kazakhstan
South Korea
Kuwait
Kyrgyzstan
Laos
Lebanon
Macau
Malaysia
Maldives
Mongolia
Myanmar
Nepal
Oman
Pakistan
Philippines
Qatar
Saudi Arabia
Singapore
Sri Lanka
Taiwan
Tajikistan
Thailand
Turkmenistan
Uzbekistan
Vietnam
Oceania
American Samoa
Australia
Christmas Island
Cook Islands
Falkland Islands
Fiji
French Polynesia
Guam
Kiribati
Marshall Islands
Micronesia
Nauru
New Caledonia
New Zealand
Niue
Norfolk Island
Northern Mariana
Palau
Papua New Guinea
Pitcairn Islands
Samoa
Solomon Islands
St. Helena
Tokelau
Tonga
Tuvalu
Vanuatu
Wallis and Futuna | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=miss-delivery-PC&prm=1.34.145.0 | What if i missed the delivery? | If you missed the delivery, first of all, please refer to the [Guide] to find out which carrier was delivering your package, then you can visit the shipping carrier’s website for re-delivery help.
Below we have listed some delivery instructions from the widely-used shipping carriers for your reference:
DHL Express:
ON DEMAND DELIVERY
USPS:
How is Undeliverable and Misdelivered Mail Handled?
Royalmail:
How to collect a missed delivery
Colissimo:
En cas d'absence au moment de la livraison, une seconde présentation de mon envoi est-elle possible ?
Comment puis-je récupérer mes lettres recommandées et Colissimo en Point de retrait ?
Poste Italiane:
FAQ Spedizioni e Consegne
DPD:
Your local delivery experts
Fastway:
How do I arrange a redelivery?
If you need further help regarding the delivery, feel free to contact [Customer Support]. | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=PO-Boxes-PC&prm=1.34.145.0 | Do you ship to PO Boxes or APO/FPO military addresses? | Please note that LITB doesn’t ship any orders to PO boxes in any country or region because PO Box delivery will limit the shipping options at checkout. We partner with various carriers to ensure that your items arrive on time and major carriers with Priority and Expedited won’t provide shipping service to PO Box addresses.
Additionally, APO/FPO/Private Mail Bag addresses are not acceptable.
[Note]: A post office box, PO box, POB, or postbox is a locked, rented container from which the recipient can receive and remove mail. It is usually located within a post office and requires a fee for use. It's NOT the mail box located in your house or flat.
Please fill out a valid street address instead of uncheck the PO box address at checkout. | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=CPF-number-PC&prm=1.34.145.0 | Why was i asked for a ”CPF“ number?(Brazillian customers) | The CPF number (Cadastro de Pessoas Físicas, Portuguese for "Natural Persons Register") is the Brazilian individual taxpayer registry identification. This number is attributed by the Brazilian Federal Revenue to Brazilians and resident aliens who, directly or indirectly, pay taxes in Brazil.
It is an 11-digit number in the format 000.000.000/00.
The CNPJ number is the Brazilian company taxpayer registry identification. This number is attributed by the Brazilian Federal Revenue to Brazilians and resident aliens who, directly or indirectly, pay taxes in Brazil.
It is an 13-digit number in the format 00.000.000/0000-00.
The CNPJ number is the Brazilian company taxpayer registry identification. This number is attributed by the Brazilian Federal Revenue to Brazilians and resident aliens who, directly or indirectly, pay taxes in Brazil.
It is an 13-digit number in the format 00.000.000/0000-00. | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=Covid-19-PC&prm=1.34.145.0 | Covid-19 international incident bulletin | What's Coronavirus?
Coronaviruses are a large family of viruses that cause illness ranging from the common cold to more severe diseases. A novel coronavirus is a new strain that has not been previously identified in humans. The virus, which outbreaks globally at the end of 2019 till now, according to the World Health Organisation, is temporarily named the "2019 Novel Coronavirus (2019-nCoV)".The most common symptoms include fever, breathing difficulties such as breathlessness, cough, sore throat, and fatigue or tiredness.
Tips: The worldwide spread of Coronavirus affects all international transportations and custom clearance. Lots of flights have been canceled or cut down. Your shipped order might be delayed for a while but our carriers will do the best to deliver packages sooner. Please pay attention to the package tracking updates. Please also protect yourself and your family members by taking all the necessary preventive measures. Keep safe and healthy. | Shipping & Delivery |
https://www.lightinthebox.com/knowledge-base/?page_key=make-return-PC&prm=1.34.146.0 | How do i make a return? | LightInTheBox hopes you will be satisfied with every purchase you make, but in some cases a customer may want to return an item. You can view the steps in our return process in the chart below:
STEP1 Click'Comfirm Received'then submit a 'Return Or Exchange'Ticket in your order
STEP2 Customer Service reviews your return
STEP3 Customer Service sends you the 'Return Instruction'
STEP4 Follow the 'RETURN Instucion',write down the Order No.on the paper,inculde it in the box and send it to us
STEP5 After receiving package,we'll process your refund/replacement and keep you informed
If you need to return an item you can begin the process by following steps:
Step 1:
Sign into your account and click on "My Orders", then find the order you need help with.
Step 2:
Please confirm that you've received your package, by clicking "Confirm Received". Then submit a "Return Or Exchange" ticket.
Step 3:
Please select the item you want to return or exchange, then choose your return reason.
Step 4:
In order to provide a more effective support, we've made "Pop-up notification" service available as a quick processing path for the return request. Please click "Prefer to return" to continue if you do prefer the return/exchange.
Step 5:
Please fill out the form, including as many details as possible and uploading photos that clearly show the problem with the item (if necessary).
Note:
Our Customer Service team will respond to you within 24 hours.
Customer Service will approve your return and send you the Return Instruction. Please fill it out completely and send your item(s) back to us as soon as possible.
When we have received your package, your return will be processed in 3 to 5 business days and then your refund will be issued.
Please note that we currently do not provide a return label or return slip to process for returning. For items with no quality issue, please understand that we will not be responsible for the return shipping cost. | Return & Refund |
https://www.lightinthebox.com/knowledge-base/?page_key=Return-Policy-Warranty-PC&prm=1.34.145.0 | Return Policy | Return Policy
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
*Warranty:
- 1 year for Faucets and Lights & Lighting Category (excluding Light Bulbs/ LED Strip Lights/ LED String Lights/ Décor & Night Light/ Outdoor Lighting/ Indoor Lighting/ Lighting Accessories)
- 30 days for the rest of the items
*7 Days No Reason Return
Within 7 days of you receiving the product, if you wish to return it for personal reasons and the product is still in brand new condition, you may return it for a refund of the item price. You will be responsible for paying the return shipping fees. Please submit a “Return or Exchange” ticket within 7 days of the order being received.
Note: Items that can be returned/refunded must follow the criteria below:
1. Items are in the original packing with tags.
2. Items are in brand new condition:No perfume, unwashed, unworn, unused, and unaltered.
*14 days for women's swimwear/ Cases & Covers
Return Conditions：
For items with no quality issue, please understand that we will not be responsible for the return shipping cost. All return requests must be authorized by our customer service team before shipping to our returned address.
Non-Returnable Items
We cannot accept returns under the following conditions:
1. Items outside the warranty time-frame.
2. Washed, worn, used, tag-removed, or misused items.
3. Items under the following categories are non-returnable for customer's reason:CategoriesI CategoriesII CategoriesIII CategoriesIV
ALL Made-to-order/Made-to-measure/Customized items
Women's Clothing,Men's Clothing,Baby&Shapewear,Lingerie,Underwear,Socks
Weddings&Events Party Accessories lingerie,Shapewear,Wedding&Party Jewelry
Sports&Outdoors lce Skating ice Skating Dresses,Pants&Jackets Gymnastics
Lights&Lighting Light Bulbs Indoor Lighting Outdoor Lighting Ceiling Lights&Fans Ceiling Lights&Fans Pendant Lights Lamps&Lamp Shades
Chandeliers
Wall Lights
Table&Floor Lamp
Home&Garden Bath Accessories Bath Fixtures
Faucests/Shower System/Kitchen Tap Except for Faucet Accessories
Wall Art Oil Paintings
Consumer Electronics Automotive Automotive Equipment&Tools
OBD
Car Electronics
Computer&Office
Computers&Tablets
Laptops,Tablets
Electrical&Tools
3D Printers&Supplies
Security&Safety
CCTV Cameras
Ip Cameras
Toys&Hobbies
Cosplay&Costumes
Zentai Suits,Sexy Costumes,Anime Swimwear,Stockings
Clearance
Beauty&Hair
Health&Personal Card
Personal Protection
Disposable Supplies,Face Masks
*Customer's Reason: no longer needed, bought by mistake, not as expected, changed mind, etc
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn't collect package by the deadline
Return address & refunds
Return address: You will need to send your returning products to our warehouse in Asia. Please always submit a" Return or Exchange "Ticket to customer service first to obtain the return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: The refund will be issued to your LightInTheBox Credit Account. You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable.
Note:
If you want to return the product, please confirm that you've received your package, by clicking "Order Received". Then submit a "Return or Exchange" Ticket with supportive proof(photos or videos). We do not provide Return Label service. Please contact our customer service for guidance. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided.
We are also not liable for any aftersales issues that have been mishandled without any prior approval from Lightinthebox. We also require justifications for every claim, such as photo-taking, video proof, etc.
Trackable Packages Inquiry Period
Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation:
* Expedited Express: 30 days from the shipped day
* Expedited Postal/Priority Line/Economy Air: 60 days from the shipped day
* Postal service - tracking: 90 days from the shipped day
Package Delivery Follow-Up & Review Invitation
We'll send a delivery follow-up email to you after a certain shipping period and invite you to share the shopping experience.
* Hope you enjoyed our service. You're welcome to confirm the delivery and write reviews to win shopping rewards. (Our system will auto-confirm the delivery if no update comes from your side.)
* If you haven't received the package yet, please contact Customer service for help.
If you need assistance, please Contact Us. | Return & Refund |
https://www.lightinthebox.com/knowledge-base/?page_key=return-postage-PC&prm=1.34.145.0 | Who will pay for the return postage? | If you need to exchange or return the item(s) due to faulty item(s), damaged/broken, mis-shipped or soiled upon arrival, we will bear the shipping fee for the exchanges and returns. If that is not the case, you have to bear the cost of shipping the item(s) to our warehouse. | Return & Refund |
https://www.lightinthebox.com/knowledge-base/?page_key=fill-in-the-return-information&prm=1.34.145.0 | How do i fill in the return information? | We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please always submit a "Return or Exchange" Ticket to customer service first to obtain the return instructions, including the return address.
Once your return is accepted and you have shipped out the return package, please ensure that the return package information is filled out accurately by following the steps below.
For PC Users
Step 1: Sign into your account and click on My Orders
Step 2: Click on "Order Detail" of the order that you returned
Step 3: Click on "Fill in the Return Info
Step 4: Enter the return information accurately and click on "Save
For APP Users
Step 1: Sign into your account and click on "All Orders
Step 2: Click on "View Details" of the order that you returned
Step 3: Click on "Fill in the Return Info
Step 4: Enter the return information accurately and click on "Confirm
Once saved, we will keep the return information on file for future reference. It usually takes 3~4 weeks to return the item to our return warehouse, and the product needs to be inspected upon arrival at the return warehouse.
We will contact you once we receive the return package and the quality inspection is completed. Thank you for your support and patience. | Return & Refund |
https://www.lightinthebox.com/knowledge-base/?page_key=cancel-shipped-PC&prm=1.34.145.0 | How can i cancel my order before it's shipped out? | --Cancellation regarding the unshipped order you have placed
After sign in to “My Orders”, you can easily find each order you've placed and its current status. You can open each Order Details page by clicking on either the Order Number or View Details.
Most of our products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. If your order status is “Processing”, you can select “cancel this order” to cancel your order. Unfortunately, once an order has been shipped, it can no longer be cancelled.
Please refer to the chart below as a reference to our cancellation policy:
Made-to-Order products
Within 24 hours of payment confirmation* 24 hours after payment confirmation*
Full Refund 50% refund of the product price, full refund of the shipping price
*When you receive an email entitled "Payment Confirmation for Order#_______ with LightInTheBox.com", your payment has been confirmed.
To delete your order (Order Status: Draft or Pending)
1. Sign in to “My Account” and click on “My Orders”.
2. Click on the order number that you would like to cancel.
3. Click "Cancel Order" and confirm that you want to proceed with cancellation order.
3. Click "Cancel Order" and confirm that you want to proceed with cancellation order.
2. Click on the order number that you would like to cancel.
3. Click “Cancel This Order” to contact Customer Support to proceed with cancellation.
Note: Only orders that have not shipped can be cancelled. Once your order has been shipped, this link will no longer be available. | Return & Refund |
https://www.lightinthebox.com/knowledge-base/?page_key=receive-refund-PC&prm=1.34.145.0 | How long will i receive the refund? | Please note that Refund processing times vary and can take up to 30 days depending on your financial institution.
For PayPal, a refund will normally be issued within 2-3 business days. Please check your account later.
For Klarna, as soon as LITB has accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately. The refund will be processed within 5-7 business days and shall be issued back to the debit or credit card which was originally entered at checkout.
For an estimated refund time for various payment options, please see the table as below:
Original Payment Method Refund time
via Credit/Debit Card Up to 30 business days
via PayPal Balance Instantly
4-7 business days
7-14 business days
4-7 business days
7-14 business days
7-14 business days
7-14 business days
7-14 business days
7-14 business days
7-14 business days | Return & Refund |
https://www.lightinthebox.com/knowledge-base/?page_key=where-refund-PC&prm=1.34.145.0 | Where will the refund be issued? | If you paid online, the refund will be issued depending on the payment method used. It will either be credited to your LightInTheBox Credit Account or returned to the original account/card that was used for payment. Please follow the instructions provided by the customer support team to check the progress of your refund.
If you paid offline, our customer service department will contact you to explain the detailed refund process. Please follow their instructions to check how and where your refund will be issued. | Return & Refund |
https://www.lightinthebox.com/knowledge-base/?page_key=return-cancellation-customized-pc&prm=1.34.145.0 | Return/Cancellation Policy for Customized Products | Return/Cancellation Policy for Customized Products
Statement of Delivery Time
All dresses (including Standard size ones) are handmade by tailors once the payment is confirmed. Normally, tailors take 7-19 business days to make it from scratch and delivery it to our warehouse. Then we'll ship it out to you, the shipping time differs by shipping method.
You can check the “Tailoring time” and “Shipping Time” on the product page.
For example:
Tailoring and processing time: 7-19 business days.
If you choose Expedited Express to ship, shipping time is about 4-7 business days (6~9 calendar days).
Statement of Size
Please measure your body and choose the size according to your exact measurements. (Our size may be different from your local size).
Video Measuring Guide: Click here!
Cancellation Policy
Free cancellation within 24 hours of payment confirmation!
50% product refund for cancellation after 24 hours!
Your order cannot be canceled after it has been sent!
Return Policy
Your satisfaction is very important to us. It is recommended that you check the product status first after the package arrives to ensure that it meets your order requirements. Please try on your clothes as soon as possible without changing, washing, or removing labels.
1. Specific policies
If your item is defective, damaged, or improperly transported, you are eligible for a full refund. Please contact our customer service within 30 days of the order being received. We require justifications for every claim, such as photo-taking, video proof, etc.
Since all products (including standard sizes) are made to order, we could not accept the return of these items for customer’s personal reasons. If you have any questions or wish to return any or part of the products in the order, please contact our customer service within 7 days of the order being received and attach a picture to explain the reason for your return.
*Customer's Reason: no longer needed, bought by mistake, not as expected, changed mind, etc
After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided. We will not be able to process returns without our prior knowledge.
2. Return requirements
2.1 Dimensional deviation
Since all our dresses are hand-sewn and customized, the finished dress may have a size deviation in any direction of the specified size. If the size of your dress is in line with your order specifications, the deviation of the bust and waist circumference is within 3CM, The hip deviation is within 5CM, which belongs to the normal size range of customized dresses. In the case of exceeding this standard, please contact our customer service for guidance with supportive proof(photos or videos).
Measurement guide PDF: http://litb.cc/l/wLKN
Measurement guide Video: http://litb.cc/l/taFe
Video1- Front Bust: http://litb.cc/l/wLKB
Video2 - Back Bust: http://litb.cc/l/wLKV
2.2 Color mismatch
Due to the difference in the screen resolution of computers or other devices, chromatic aberration is normal. A slight chromatic aberration may not mean that the dress is defective or the wrong item is sent. However, if you are sure that the color of the product you received is wrong, please contact customer service.
2.3 Buy a lot of pieces but keep only one
Since all products (including standard sizes) are made to order, we cannot accept returns of "buy many but keep only one". Our customer service team may refuse refund requests for this purpose.
If you return more than 2 items (including the same product or style, ordering multiple sizes or colors at once), you will need to pay 50% of the purchase fee.
3. Exchange policy
We currently do not provide any product exchange services. Because all items are made to order, we do not have ready-made dresses or products that can be used to exchange your returned items.
4. Attention
If the return is unacceptable, we have the right not to process the refund. | Return & Refund |
https://www.lightinthebox.com/knowledge-base/?page_key=return-package-PC&prm=1.34.145.0 | Can i reject the package if i changed my mind? | For any reason, if you would like to reject the package while the parcel is under the shipping process, you will need to wait until you receive the package in hand before making a return request.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn't collect package by the deadline | Return & Refund |
https://www.lightinthebox.com/knowledge-base/?page_key=Cancellation-Policy-PC&prm=1.34.145.0 | Cancellation Policy | For all products excluding Made-To-Order items, orders may be cancelled for a full refund at any time until the order is shipped.
For Made-To-Order products:
Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.
Orders cancelled after production begins may be cancelled, but you will be responsible for 50% of the product price.
Made-To-Order products that have already been shipped can not be cancelled. | Return & Refund |
https://www.lightinthebox.com/knowledge-base/?page_key=withdraw-credit-PC&prm=1.34.145.0 | How to withdraw credit? | Rewards cannot be withdrawn.
Credit can only be withdrawn to the card or account with which you originally used to pay. To withdraw Credit, click the withdraw button in Available Balance on the My Rewards & Credit page.
A record of the withdrawal will be listed on your credit card bill after your withdrawal request is successfully processed. If more than one card was used to pay, you will receive the total withdrawal amount split across each of the cards. Please refer all inquiries regarding the arrival of your refund to your card-issuing institution, as the time required to complete the refund may be affected by your institution's policies and practices.
Refund time estimates:
Original Payment Method Refund time
via Credit/Debit Card Up to 30 business days
via PayPal Balance Instantly
4-7 business days
7-14 business days
4-7 business days
7-14 business days
7-14 business days
7-14 business days
7-14 business days
7-14 business days
7-14 business days | Return & Refund |
https://www.lightinthebox.com/knowledge-base/?page_key=card-expired-PC&prm=1.34.145.0 | How can i get a refund if my credit card is no longer valid or has expired? | When refunds issued to an invalid or expired or cancelled credit card, we will receive a decline code when attempting to refund in this case and we will contact you to provide us with a PayPal account or a refund will be reissued to your store credit. You can follow up our communications via “My Tickets”.
Note: These 2 alternative options also apply if you see the condition under " Refund more than 180 days of payment received | Return & Refund |
https://www.lightinthebox.com/knowledge-base/?page_key=complaint-PC&prm=1.34.145.0 | How to complain about the service? | We guarantee each customer’s satisfaction. If you’re not satisfied with the service our agent provided, you may complain to the supervisor for help.
There is a "Complain to a Supervisor" button at the bottom of each ticket page.
Please input the details of the problem in the message box and the supervisor will reply to you in 24 hours to solve the problem for you. | Return & Refund |
https://www.lightinthebox.com/knowledge-base/?page_key=rewards-credit-PC&prm=1.34.146.0 | What is the Rewards & Credit Balance?Where to check? | Your Rewards & Credit balance can be used on future purchases from LightInTheBox.com and cannot be used on any other websites.
You can check your balance anytime in My Rewards & Credit | My Reward & Credit |
https://www.lightinthebox.com/knowledge-base/?page_key=use-rewards-coupon-PC&prm=1.34.145.0 | How can i use my Rewards & Credit Balance/Coupon? | Your Rewards & Credit balance/Coupon will be automatically applied towards your next eligible purchase on LightInTheBox.com.
Coupons/Rewards can be used in the next step:
Kindly note normally Rewards Balance & Coupon have an expiration date and minimum order amount restrictions. It depends on special circumstances when Rewards/Coupons were earned. You can check the details on the "My Rewards & Credit" and "My Coupons" page.
No restrictions on the application of Credit Balance. | My Reward & Credit |
https://www.lightinthebox.com/knowledge-base/?page_key=withdrawal-PC&prm=1.34.145.0 | How can i request a withdrawal? | If you want to check your credit balance, you may visit here: My Rewards & Credit
Rewards cannot be withdrawn.
Credit can only be withdrawn to the card or account with which you originally used to pay. To withdraw Credit, click the withdraw button in Available Balance on the My Rewards & Credit page.
A record of the withdrawal will be listed on your credit card bill after your withdrawal request is successfully processed. If more than one card was used to pay, you will receive the total withdrawal amount split across each of the cards. Please refer all inquiries regarding the arrival of your refund to your card-issuing institution, as the time required to complete the refund may be affected by your institution's policies and practices.
*Do note that due to payment platform limitations, refunds for some payment methods may not be back to the original payment source if the transaction was completed a long time ago (eg. more than 1 year). In order to finalize the transaction, our customer service will get in touch with you to ask about your PayPal account. Please pay attention to any email/ticket customer service sent to you. Thank you for your understanding and cooperation.
Refund time estimates:
Original Payment Method Refund time
via Credit/Debit Card Up to 30 business days
via PayPal Balance Instantly
4-7 business days
7-14 business days
4-7 business days
7-14 business days
7-14 business days
7-14 business days
7-14 business days
7-14 business days
7-14 business days | My Reward & Credit |
https://www.lightinthebox.com/knowledge-base/?page_key=Rewards-Credit-Program-Terms&prm=1.34.145.0 | LightInTheBox Reward & Credit Program Terms | LightInTheBox Rewards & Credit Program Terms
Welcome to our Rewards & Credit program page. The Rewards & Credit Program is subject to the following Program-Specific Terms.
On this page:
Types
Program-Specific Membership Benefits & Restrictions
Rewards & Credit Balance
Expiration
Inactive Account
Redemption of Rewards & Credit
Withdrawal
Returns
Non-Transferability and Non-Aggregation of Rewards & Credit Balance
Program Period
Types
Rewards
Credit
Program-Specific Membership Benefits & Restrictions
Enrollment in the Rewards & Credit Program is effective after registration at LightInTheBox.com and is totally free. LightInTheBox.com reserves the right to cancel, change, suspend, or modify any aspect of the Rewards & Credit Program Terms at any time without prior notice to you.
Rewards:
There are multiple ways to earn Rewards.
1. A Member that makes a Qualifying Purchase (defined below) may earn Rewards equal to 1% of the Net Amount (defined below) paid for that purchase.
Qualifying Purchase means a purchase placed online of one or more products from LightInTheBox.com that is paid in full.
Net Amount means the cash amount paid by the Member for the product(s) purchased in the Qualifying Purchase after applying discounts or other Rewards & Credit or deductions.
2. Promotional Events will be held periodically during which promotional Rewards can be earned according to the Event Rules.
Restrictions:
- Rewards are not awarded for purchases paid for in their entirety with Rewards & Credit. The balance of a Purchase paid for in part with Rewards & Credit is eligible to earn Rewards on the portion of the balance not paid for with Rewards & Credit.
- Rewards will be posted to your Rewards & Credit account once delivery is confirmed and you have written a review on the items in your order.
- Rewards awarded are rounded down to the nearest cent, excluding JPY, CLP, NOK, DKK, SEK, KRW, which are rounded down to the nearest whole unit.
Credit:
Refunds can be used as Credit or refunded to your original payment method once your order has received a refund. Members who accept refunds in Credit shall not receive any other reimbursement for cancelling deals or returning goods in any form.
Rewards & Credit Balance
Members can check their Rewards & Credit balance in their account at any time by logging in to the My Account page and clicking on My Rewards & Credit. LightInTheBox.com is not liable for any failure, delay, or error in crediting Rewards to an account. Each Member is responsible for any and all activity occurring in or through his/her account, including the redemption of Rewards & Credit, whether or not the activity was authorized.
Expiration
Unless otherwise specified by LightInTheBox.com, Rewards have an expiration date. If a Member does not make a Purchase or use his/her Rewards before the Expiration Date, any expired Rewards will be automatically deducted from his/her Rewards & Credit Balance.
Credit is valid forever unless the Member's Reward and Credit account turns into Inactive Account.
Inactive Account
If the Member has stopped logging in the Rewards and Credit account for a consecutive period over 365 days from the Member's latest log-in date, upon prior written notification of the status of the account to be categorized as Inactive Account, LightInTheBox.com reserves the right to charge an administrative fee of 1【USD】 in your Reward and Credit account per month if there is no log-in activity has taken place within 10 days after the notification. If the balance in the Member's account is insufficient to pay for the administrative fee, LightInTheBox.com reserves the right to terminate your account.
Redemption of Rewards & Credit
Rewards & Credit will be automatically applied towards the next eligible purchase on LightInTheBox.com, excluding the purchase of prepaid Credit, Rewards and/or Coupons. In order to use Rewards & Credit to pay for an order, the order must be placed in the same currency as the Rewards & Credit Balance. To redeem Rewards & Credit, check the applicable box during the checkout process on LightInTheBox.com.
Withdrawal
Rewards cannot be withdrawn.
Credit can only be withdrawn to the card or account with which you originally used to pay, and a record of the withdrawal will be listed on your credit card bill after your withdrawal request is successfully processed. If more than one card was used to pay, the total withdrawal amount will be split across each of the cards. To withdraw Credit, click the button in Available Balance on the My Rewards & Credit page.
Returns
If returning an item in an order that was paid in whole or in part using Rewards & Credit, the return will be processed in accordance with our Return Policy.
Non-Transferability and Non-Aggregation of Rewards & Credit Balance
Rewards & Credit and any other right or obligation may not be transferred, assigned, sold, traded, or bartered by any Member or any other person without prior written consent of LightInTheBox.com. Any attempt to do any of the aforementioned shall be rendered null and void. In addition, the Rewards & Credit Balance is for the Member's personal use only. Members may not aggregate Rewards & Credit from multiple accounts or use Rewards & Credit for the purpose of purchasing products from LightInTheBox.com on behalf of others or for the purpose of reselling such products to others.
Program Period
This Program will continue until terminated, suspended, modified, or converted to another Rewards & Credit program by LightInTheBox.com. | My Reward & Credit |
https://www.lightinthebox.com/knowledge-base/?page_key=earn-rewards-credit-PC&prm=1.34.145.0 | How do i earn Rewards & Credit? | Rewards:
There are multiple ways to earn Rewards.
1. A Member that makes a Qualifying Purchase (defined below) may earn Rewards equal to 1% of the Net Amount (defined below) paid for that purchase.
Qualifying Purchase means a purchase placed online of one or more products from LightInTheBox.com that is paid in full.
Net Amount means the cash amount paid by the Member for the product(s) purchased in the Qualifying Purchase after applying discounts or other Rewards & Credits or deductions.
2. Promotional Events will be held periodically during which promotional Rewards can be earned according to the Event Rules.
Restrictions:
- Rewards are not awarded for purchases paid for in their entirety with Rewards & Credit. The balance of a Purchase paid for in part with Rewards & Credit is eligible to earn Rewards on the portion of the balance not paid for with Rewards & Credit.
- Rewards will be posted to your Rewards & Credit account once delivery is confirmed and you have written a review on the items in your order.
- Rewards awarded are rounded down to the nearest cent, excluding JPY, CLP, NOK, DKK, SEK, KRW, which are rounded down to the nearest whole unit.
When will my accrued Rewards post to my account?
Rewards will be posted to your Rewards & Credit account once delivery is confirmed and you have written a review on the items in your order.
You can follow these five steps to complete your review.
Step 1 Click the “Confirm Package Received” button on either your ‘My Orders’ page or your ‘Order Details’ page. If we have already confirmed you have received the items, you can still click the “Write a Review” button on these pages instead of the “Confirm Package Received” button.
Step 2 Click the “Confirm” button to be taken to the ‘Package Review’ page.
Step 3 On the ‘Package Review’ page, please complete your review.
Step 4 Once you successfully submit your review, your Rewards for this order will be posted to your Rewards & Credit account, and you will be taken to your ‘Order Details’ page, which will display your updated Rewards balance.
Step 5 You can check your Rewards & Credit Balance on the Rewards & Credit page. | My Reward & Credit |
https://www.lightinthebox.com/knowledge-base/?page_key=how-long-PC&prm=1.34.145.0 | How long do i have to use my Reward & Credit Balance? | Rewards have an expiration date. The expiration date for Rewards earned through order payments, excluding the purchase of Prepaid Credit and Rewards, is dependent on the date on which the Rewards amount is posted to your Rewards & Credit account. If the Rewards were earned by Order payment, please note that the expiration date is 60 days after the Rewards amount is posted into your Rewards & Credit Account. However, it may be longer or shorter depending on special circumstances when Rewards were earned. You can check the expiration date on the My Rewards & Credit page.
If you don’t make a Purchase or use your Rewards & Credit balance before its Expiration Date, any expired Rewards will be automatically deducted from your Rewards & Credit Balance.
Credit will never expire. | My Reward & Credit |