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knowledge_base/Guide to online registration.txt

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+Title: > Guide to online registration | Ask Herts | University of Hertfordshire
+
+URL: https://ask.herts.ac.uk/guide-to-stage-1-registration
+
+> Guide to online registration
+
+This step-by-step guide will help you easily complete your new or returning student registration.
+
+Check out our online registration video guides.
+
+Step-by-step walkthrough of the online registration process
+
+The next step is logging in to the registration portal.
+
+If you're studying with the University of Hertfordshire via an affiliate
+
+How to create your immigration' share code'
+
+What's the deadline to pay my fees?
+
+Need help?
+
+Check out our online registration video guides.
+
+To see the step-by-step process for completing registration, we have put together two video guides tailored to walk home and international students through the whole registration process.
+
+Home students
+
+International students
+
+
+
+Registration, step-by-step
+
+ℹ️   Set up your online student record
+
+Once your place at the University has been confirmed, you will receive a welcome email titled 'Set up your University account to get started,' which directs you to your registration portal, where you will be asked to create your online student record account.  You'll receive your username and a link to reset your password to something memorable. Don't forget to make a note of your password, as you'll need it to complete registration and access your learning materials.
+
+Suppose you are a returning student on a new programme of study. In that case, you will continue to use the same username and password you already have. Click here if you've forgotten your login details.
+
+ℹ️   Login to your student record and access online registration (stage 1)
+
+Once you've set up your student account, you can then complete the first part of the process, online registration.
+
+Log in to your student record at www.studentrecord.herts.ac.uk
+
+To begin online registration, you will need your username and password, which you set up after receiving your welcome email.
+
+ℹ️   Click on 'Registration (Stage 1)'
+
+If you are within 40 days of the start of your course, once you have logged into your student record, you should see a link to 'Registration (Stage 1)' under the services heading.
+
+If you can't see this link, please get in touch with us for assistance.
+
+⚠️  Please note that you will not be able to log into your Student Record unless you are within a 40-day window ahead of your course start date.
+
+ℹ️  Check your programme information
+
+All of the information on the 'Course Information' page is automatically completed from your record. Check your course title, and if anything appears incorrect, contact Ask Herts for assistance. Don't worry about the programme's start and end dates, as they may not be exact.
+
+ℹ️   Enter your address details
+
+We now need you to confirm your address, which you'll need to keep up to date during your studies. Please ensure that you complete your full address details (including postcode), as this is essential for your safety and will ensure that any important documents we send you are delivered to the correct address.
+
+Home Address -This is where you usually live outside of term time. For international students, this will not be in the UK. Please note the postcode lookup will only work for UK addresses.
+
+⚠️  If you live abroad, please enter your postcode/zipcode in the last line of the address fields.
+
+Term Address -This is where you are living while you are studying with us. If you're learning on campus, this will be in the UK. Please provide an exact address. If you are living in University accommodation, your full address (including your Flat name, Flat number and Room number) will be provided in the emails we have sent you.
+
+⚠️  If you are living overseas (e.g. if you're on a distance learning course), please enter your postcode/zipcode on the last line of the address fields.
+
+Mailing Address -This is the address we will use when we send you any important letters. This won't happen often, but it's essential that we have an accurate address so you don't miss any important communications. If you provide your term address, you'll need to update it on your student record if you move.
+
+Work Address: This field only needs to be completed if you are studying a programme directly linked to an employer, such as a degree apprenticeship.
+
+ℹ️   Enter details of an emergency contact
+
+Please provide us with the details of a person, preferably within the UK, whom we can contact in the event of an emergency. This can be any family member or friend, as long as we're able to get in touch with them if needed.
+
+ℹ️  Answer our HESA questions
+
+All universities must provide regular statistics about their students to the Higher Education Statistics Agency (HESA) so that they can gain an understanding of the types of students at their institution.
+
+These questions are mandatory, and explanations are available by clicking on each question. If you prefer not to answer, you can select 'prefer not to say' for sensitive questions.
+
+Please try to answer the questions to the best of your knowledge - here is a brief explanation of each question:
+
+Disability: Please inform us if you have a disability so we can provide you with appropriate support during your studies. There is an option to select 'information refused' if you wish to do so.
+
+Disability Allowance– If this does not apply to you, please select '5 - Not in receipt of Disabled Students' Allowance'.
+
+Domicile: This refers to the country in which you usually reside and consider your permanent home.
+
+Ethnicity - This refers to your ethnic origins, for example, 'White', 'Black or Black British: African', 'Chinese', etc.
+
+Care Leaver – Please let us know if you are currently receiving support from a local authority. There is an option to select 'prefer not to say' if you wish to.
+
+Previous Provider– This is where you studied before joining us at Herts.
+
+Parental Education: Please let us know if your parents attended University.
+
+Highest Qualification: This should be your highest qualification to date. Suppose you are a Home student studying for an undergraduate degree. In that case, this will most commonly be 'A/AS levels (P0004)' or 'Diploma at Level 3 (P000), e.g., BTEC Extended Diploma (National)'. For non-EU students on an undergraduate degree, it will commonly be 'Other Qualification at Level 3 (P0013), e.g., High School Diploma.'
+
+Who is paying your fees?– While there are a variety of options, for most home undergraduates, it will be '02 - Student Finance England/Student Loans Company' funding, but it could also be '01 - Self-funding (includes parental funding)'. For most international students, it will be '01 - Self-funding (includes parental funding)'.
+
+Term-Time Accommodation: Please select the option that best describes your living situation during term-time studies.
+
+Term Time Postcode–This should be pre-populated from the address screen. If not, please enter the postcode of where you are staying while studying. If you are living in University accommodation, your full address will be included in the emails that we have sent you.
+
+Religion or Belief– Complete as applicable – if you do not wish to share this information, please select 'prefer not to say'.
+
+Sexual Orientation– Complete as applicable – if you do not wish to share this information, please select 'prefer not to say'.
+
+Gender Identity– Complete as applicable – if you do not wish to share this information, please select 'prefer not to say'.
+
+ℹ️   Additional details (career registration scheme)
+
+These questions enable our Careers and Employment team to provide you with personalised support for your career plans. You will be asked:
+
+What stage you are at in your career planning
+
+What work experience do you currently have
+
+Where you would like your first graduate job to be located
+
+ℹ️   Additional details (widening access)
+
+These questions enable our Widening Access and Student Success team to provide you with personalised support for your studies. You will be asked if you are:
+
+A care leaver is someone who is currently being supported by a local authority.
+
+Estranged (Independent) - are you no longer in contact with your parents
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+A student parent
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+A carer
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+Whether you are the first in your family to study at University
+
+The team can provide financial support, advice on accommodation, well-being, and finding employment, as well as coaching and priority access to opportunities to develop your skills and part-time work.
+
+ℹ️  Review your information and check the  terms and conditions
+
+This page shows a summary of the information you have entered. Check it carefully and go back and correct any mistakes. There is also a link to the University's Terms and Conditions at the end of this page. Please read these and then tick to confirm that you agree to them before submitting your details.  Please be aware that by completing online registration, you are confirming your intent to study at the University.
+
+You will receive email confirmation when you've completed online registration.
+
+
+
+The next step is logging in to the registration portal.
+
+For most students, the next step is to log in to the registration portal and complete the remaining orange sections marked 'to do'.
+
+Once you have completed an orange section, the box will turn grey and will be listed under 'Staff Review'. This means the box is now complete on your side, and our staff members will be able to process your documents for registration.
+
+The registration portal allows all students to access the whole registration process, from setting up to completing online registration.
+
+International students can also use the registration portal to book a face-to-face registration appointment, ensuring they are fully registered.
+
+
+If you're studying with the University of Hertfordshire via an affiliate
+
+You may follow a different registration process if you are studying with an affiliate.
+
+If you are:
+
+Then:
+
+Your administrators will contact you to organise a time to register with HIC on the College Lane campus, so you are not required to book an in-person registration appointment with the University of Hertfordshire team.
+
+HIC will provide further details after you complete this step.
+
+A returning student
+
+How to create your immigration' share code'
+
+The UK government is replacing the Biometric Residence Permit (BRP) with an eVisa.
+
+This video explains how to create a 'share code', which you can use to prove your immigration status and your right to work, rent, study, and qualify for certain benefits. When generating a share code for registration, please select 'To prove my immigration status for anything else' when asked 'Why do you need a share code?' on the relevant page.
+
+What's the deadline to pay my fees?
+
+You can view the fee deadlines for 2024/25 on our Ask Herts page.
+
+To view the fee deadlines for 2025/26, visit our Ask Herts page.
+
+
+Need help?
+
+Use the online form to contact Ask Herts, including your full name, student ID number, and a screenshot of your issue.
+

knowledge_base/Registration checks for new students.txt

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+Title: Registration checks for new students | Ask Herts | University of Hertfordshire
+
+URL: https://ask.herts.ac.uk/stage-2-registration-for-new-students
+
+Registration checks for new students
+
+Registration Portal
+
+You can access all steps of the registration process via the Registration Portal. From setting up your Student Record and completing Online Registration to booking your face-to-face registration appointment (necessary only for international students). Click the link above to access your portal.
+
+Fee Liability Dates
+
+There are set dates each year when applicants need to have paid a specific percentage of their fees.
+
+You must pay the amount required by the fee liability date.
+
+If you are an international student who has paid a £5000 deposit, this will cover your first liability date.
+
+For more information, please refer to the Liability Dates page and our Tuition Fees FAQ page.
+
+Registration checks
+
+Our Student Enrolment Team will complete the registration checks for you. Depending on your status, you will be asked to complete at least one of the following options:
+
+Upload your identification documents to our Registration Document Portal.
+
+If required, you will be invited to book a slot to attend a face-to-face appointment on campus.
+
+Your Registration Portal will display the various steps required to complete registration fully.
+
+Please follow the steps listed under 'Complete your Registration'.
+
+Once we are satisfied that you have met the criteria for completing your registration, your student record will be marked as ready to register.  The earliest you could become a fully registered student is 40 days before the start date of your course.  Once you are a fully registered student of the University of Hertfordshire, you will incur any applicable tuition fees in line with the University's Fees and Finance Policy. The University will then notify Student Finance England (SFE) (or the relevant awarding body) of your registration.
+
+You can view your registration status on your Student Record; it should change from 'Self-Registered' to 'Registered'.  If this is taking an unusually long time (more than a couple of days), please verify that you have provided all necessary documents and that you do not have any outstanding email requests for further documentation.  If you believe you should be registered but your student record has not been updated, please get in touch with us.
+
+Documents required
+
+To be fully registered for your course, we require that you have provided all necessary documents to our documents portal as part of the Online Registration process.
+
+You must provide the following for us to complete your registration:
+
+Home Students: Your passport or full birth certificate and driving licence are accepted. You must meet the criteria for a British citizen to register using your birth certificate.
+
+EU/EEA/Switzerland students already living in the UK: Your passport, your Home Office decision letter under the EU Settlement Scheme and your share code (eVisa).
+
+EU/EEA/Switzerland students entering the UK on study visa: Your passport and your personal 'right-to-study' share code (eVisa)and your boarding pass or proof of entry into the UK.
+
+International students (non-student visa holders): Your passport and proof of your immigration status, e.g., your share code (eVisa).
+
+Student Visa students: Your passport, your 90-day vignette (with UK entry stamp/if your vignette is not stamped or if you have not been issued a vignette, please bring your boarding pass or proof of entry into the UK)and your personal 'right-to-study' share code (eVisa)or Full visa application.
+
+Short study students who are joining us for 6 months or less: Your passport and(either physical or digital) proof of entry into the UK, e.g. boarding pass/flight/train details.
+
+ANY STUDENT WHO HAS ENTERED THE UK USING AN E-GATE  MUST PROVIDE PROOF OF ENTRY TO THE UK, e.g. a Boarding pass
+
+For more information on what documents to bring to face-to-face registration, visit What documents to bring to face-to-face registration.
+
+Important: You will not be able to register without providing the correct Personal Identification.
+
+Financial Information:
+
+Your Student Finance England assessment/correspondence if you are expecting a student loan. or
+
+Formal, written confirmation of funding if a private company is sponsoring you. We require either a letter from your sponsor on headed paper or a completed and signed 'Agreement to Sponsor' form.
+
+Need help or advice?
+
+If you need to contact the Student Enrolment team, please include your name and student ID number.
+
+If you have a disability, difficulty, or additional need and would like to discuss alternative options or support available for registration, please get in touch with [email protected].
+
+We look forward to welcoming you to the University of Hertfordshire.

knowledge_base/academic-support.txt

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+Title: > How we support you during your studies | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/academic-support
+
+> How do we support you during your studies
+
+You’re in charge of your learning journey, and it can be difficult sometimes to figure out what studying style works best for you, where you can study on campus and how to get support when you need it. Read on to find out how we are here to help you with your studies at Herts.
+
+On this page:
+
+Places to study
+
+LRC services
+
+School support
+
+Academic Skills Support
+
+Herts SU support
+
+Support for students with a disability or caring responsibilities
+
+Assignment extensions and exceptional circumstances
+
+Appeals
+
+Wellbeing and mental health support
+
+University External Examiners
+
+Places to study
+
+At Herts, we have a variety of places where you can study. We have Learning Resources Centres (LRCs) (../../learning-resources-centres)on both campuses which are open 24/7, 365 days a year and have silent study areas, breakout rooms, group areas, computers and much more for you to use.
+
+If you’d like to study in one of our food outlets, visit the Art and Design Gallery Café and Café Rore on College Lane campus, and Café Ambition and Café Sport on de Havilland campus, so you can work and get your caffeine fix.
+
+There are also other places across the University, such as the Chapman Lounge and Hutton Hub on the College Lane campus, and the mezzanine and Grace Ononiwu Law Court building on the de Havilland campus, which offer plenty of seating for your use.
+
+View our TikTok of study spaces around campus. (https://www.tiktok.com/@uniofherts/video/7171372715234823430?_r=1&_t=8XlCqlMWi3R&dm_i=3CZ%2C84G9B%2C7FAFLN%2CX9JEK%2C1&is_from_webapp=v1&item_id=7171372715234823430)
+
+Learning Resources Centre (LRC) services
+
+The LRCs offer both online and offline support to help you with your studies at Herts. Their services include:
+
+Library SkillUP (../../library-skillup)– available on Canvas, Library SkillUP consists of online modules to help guide you through your time at Herts. You can learn more about referencing, academic reading techniques, how to think and write critically and much more.
+
+Study Success Hubs (../../study-success-hub)– located on the ground floor of each LRC, the Study Success Hubs are here to help you succeed by helping you find the best resources for your assignments, tips on how to manage your workload and more!
+
+Information Managers (../../your-information-manager) – Each subject area has a dedicated Information Manager who can help you find and utilise the most suitable resources for your subject.
+
+School support
+
+Each School has bespoke services to help you with your studies. Select your School to see how they can support you:
+
+School of Physics, Engineering and Computer Science (https://herts.instructure.com/courses/100562)– a one-stop shop for information about your studies, workshops and how to book one-to-one sessions.
+
+Hertfordshire Business School (https://t.co/Wpp9dGsojd)–access support from the Centre for Academic Skills Enhancement (CASE) to help with your studies or drop in to one of the sessions in the LRCs.
+
+Schools of Law and Education –contact your cohort leader, programme leader or personal tutor if you need extra support. If you need support with your wellbeing, search the School Enhancement team’s (SET) website. (https://herts.instructure.com/courses/87645)
+
+School of Life and Medical Sciences (http://www.go.herts.ac.uk/lmsasu)–access information about how the Academic Support Unit (ASU) team can boost your academic skills and confidence through their resources and bookable one-to-one sessions and workshops.
+
+School of Creative Arts (https://catoolkit.herts.ac.uk/)(including Humanities Programmes)–email the academic writing support (mailto:[email protected])tutors for help with writing and planning. You can also contact the Student Success Officer (- [email protected])for coaching and mentoring support.
+
+School of Health and Social Work (http://academic-skills.health.herts.ac.uk/further-support/)– click for more information about the Student Success and Academic Skills team’s (SSAS) upcoming academic skills workshops and community events that you can join or to book a one-to-one appointment with the team.
+
+Herts Academic Skills (HAS)
+
+Whether you need help with your language and communication skills for university life in general or a particular written assignment or project, the Herts Academic Skills (HAS) team can help.
+
+The HAS team are here to help you achieve your goals as a student. We offer courses and workshops in academic writing and study skills, delivered both online and in person. Our highly skilled and experienced teaching team is available for consultation on your written work, both online and in the Learning Resources Centres (LRCs).
+
+
+LRC Academic Skills One-to-One Consultations
+
+We have academic advisors in the LRCs most days who provide ongoing support for academic skills.
+
+You can drop in to speak with one of our experts about your writing or any other aspect of academic skills (they are located in the orange chairs).
+
+Link to the drop-in schedule here (https://herts.instructure.com/courses/109900/pages/lrc-consultation-timetable?module_item_id=3422040).
+
+For one-to-one online support or any other enquiry, contact the HAS team via email to access the support available:[email protected] (mailto:[email protected])
+
+Contact the HAS team via email to access the available support: [email protected] (mailto:[email protected]).
+
+Herts SU support
+
+Herts SU’s Advice and Support team (https://hertssu.com/your-support/)provides free, confidential, and impartial advice and support on a range of student issues, including those of an academic nature, such as information on academic appeals and academic misconduct, through to study skills support.
+
+If you would like to contact the team for advice on your academic experience, you can schedule an appointment. (https://hertssu.com/your-support/)
+
+Herts SU also runs Study Smart (https://hertssu.com/your-support/academic-advice/study-smart/), a scheme designed to accommodate your unique learning preferences, making you feel more confident with your assignments, revision techniques, and exams. Sessions are one-to-one tutorials where you'll be exploring new study strategies that are designed to lead to efficient and enjoyable ways that you can use to approach your assignments and deadlines.
+
+You can read more about how we support you here. (http://ask.herts.ac.uk/advice-support)
+
+
+Support for students with a disability or caring responsibilities
+
+If you have a disability or care for someone with a disability, you may be eligible for a Study Needs Agreement (SNA).
+
+A SNA identifies the adjustments and support that should be made for you. This could include adjustments for when you take exams (if they're part of your programme), mentoring and any specialist equipment you may need. Many students at Herts have an SNA. An SNA will help us identify how we can help and support you throughout your time at Herts. Find out more about SNAs. (../../study-needs-agreement-sna)
+
+
+
+Assignment extensions
+
+If you’re struggling with assignment deadlines and need more time, you could apply for an extension.
+
+If you think you need an additional seven days to hand in your assessment, you could apply for a coursework extension (../../coursework-extensions). You must apply for an extension before you submit your work.
+
+If you think you can’t submit your work by the deadline due to unexpected circumstances outside of your control, you could submit an exceptional circumstances request. (../../exceptional-circumstances)In the first instance, please speak with your personal tutor, programme leader, or cohort leader, as they will be able to provide help and advice. You must submit your request for exceptional circumstances before submitting your work.
+
+If you are unsure or need more information, please consult your personal tutor, programme leader, or cohort leader.
+
+Appeals
+
+An academic appeal is a request from a student to the Dean of their School to review a decision made by the Board of Examiners about an assessment decision. If you want to appeal (../../academic-appeals-requests-for-the-review-of-assessment-decisions), you must request a review of your results within 10 working days of their publication.
+
+You can also contact your programme leader or cohort leader, or Herts SU’s Advice and Support centre for guidance.
+
+
+Wellbeing and mental health support
+
+If your studies are affecting your mental health and wellbeing, please get in touch with our Student Wellbeing team (../../student-wellbeing) for support. You can also call our free 24/7 wellbeing helpline (../../student-wellbeing-24-hour-helpline),  run by PAM Wellness, whenever you need to.
+
+You can also talk to staff at your School if you’re struggling.
+
+
+
+
+University External Examiners
+
+The role of the External Examiner
+
+In the UK higher education system, Universities are responsible for the academic standards of the awards they offer and for the quality of the education they provide to enable students to meet those standards. The role of the external examiner is a crucial component of the University’s quality assurance processes. They essentially externally ‘audit’ the programmes to which they are appointed, in terms of the attainment of academic standards and the quality of the education.
+
+The University of Hertfordshire appoints external examiners mainly from other Universities, but also from industry and/or the professions. They are qualified and experienced in the subject, have an understanding of the academic standards required for the award and are also independent of the University of Hertfordshire. As such, they can provide carefully considered advice on the educational standards of the programmes and/or modules to which they have been appointed, and can offer advice on good practice and how to enhance the quality of those programmes/modules. They are also able to provide an informed view of how standards compare with those of the same or similar awards at other UK universities with which they have experience.
+
+It is essential to note that, while external examiners are full members of the Boards of Examiners to which they are appointed, the decisions of the Board represent the collective, consensus views of all its members.
+
+Another important feature of external examining in the UK is the provision of annual written reports to the University, based on what they have observed of the institution's assessment processes and the sample of student work that they have seen.  These reports provide invaluable independent feedback to the University at module and/or programme level.
+
+The University of Hertfordshire recognises the importance of students in the management of academic standards and quality. External examiners' reports are therefore made available to student representatives as part of the programme monitoring process. If you are not a student representative and would like to request a copy of the External Examiners’ reports relating to your programme, then please [email protected] (mailto:[email protected]), stating your ID number, the full title of your programme and your current year/level.
+
+A list of external examiners, by subject area, is also available [email protected] (mailto:[email protected]). Please note that contacting external examiners regarding any aspect of your programme of study is prohibited. The University has appropriate internal mechanisms in place if you wish to raise a concern using the complaints or appeals procedures, as applicable (links below):
+
+Student complaints procedure (../../../making-a-complaint)
+
+Student appeals procedure (../../../academic-appeals-requests-for-the-review-of-assessment-decisions)

knowledge_base/accommodation-deposit.txt

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+Title: Accommodation deposit | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/accommodation-deposit
+
+Accommodation deposit
+
+From 2024/25, to accept an offer of university-managed accommodation, you are required to pay a deposit of£100.00
+
+The deposit should be paid within seven calendar days of receiving an accommodation offer. It will be held for the duration of the accommodation contract.
+
+How do I pay my deposit?
+
+What will be deducted from my deposit?
+
+Can I use my deposit to cover my debt to the university?
+
+How can I appeal charges or fines?
+
+When will my deposit be returned?
+
+How will my deposit be returned?
+
+How do I pay my deposit?
+
+The option to pay the accommodation deposit and accept your offer will be available through the accommodation portal once you have been offered a room.
+
+Your deposit will not be returned if you choose not to take up an offer of accommodation that you previously accepted.
+
+
+What will be deducted from my deposit?
+
+We will deduct from your deposit for the following:
+
+Administration charges are added as a result of a change to your accommodation booking.
+
+Fines are applied in line with the Code of Conduct for university accommodation
+
+Cost of the repair or replacement of any items within your accommodation found to be damaged upon inspection
+
+Cost of additional purchases made within your accommodation account, e.g. a bedding pack
+
+Outstanding accommodation fees
+
+
+Can I use my deposit to cover my debt to the university?
+
+Your accommodation deposit will automatically be used to cover outstanding accommodation fees.
+
+We recommend that you settle any outstanding debts to the university as soon as possible. If you would like your deposit to be allocated towards any other outstanding debt, such as tuition fees, please get in touch with us.
+
+
+
+How can I appeal charges or fines?
+
+Should you wish to query any charges, you must do so within 10 working days of receiving notification by [email protected] (mailto:[email protected])with your reasons and supporting statement.  If no appeal is received within 14 days, the charges will be considered accepted.  If your appeal is successful, the charge or fine will be removed from your account.
+
+
+
+When will my deposit be returned?
+
+Your deposit (minus any deductions) will be returned to you within 28 days of the end of your contract, provided that the following criteria have been met:
+
+It is past the end date of your contract, and you are not liable for any further accommodation fees.
+
+We hold a valid card or bank details.
+
+There are no charges or fines against your account.
+
+If you have any charges against your account, please allow up to 8 weeks from the end of your contract for your remaining deposit to be refunded.
+
+Suppose you are remaining in the halls for another year. In that case, your deposit will automatically be carried forward to your new booking, and any remaining deposit (minus any deductions) will be refunded.
+
+
+
+How will my deposit be returned?
+
+Credit/Debit Card: If your payment was made by credit or debit card and this card is still valid, your deposit will be returned to that card.
+
+If your card is no longer valid or has been lost or stolen,  please get in touch with [email protected] to inform them before the end of your contract.  Failure to do so may result in your deposit being released back to your original card.  A second refund will not be made.
+
+Bank Transfer: If your payment was made by bank transfer, your deposit will be returned to that bank account.  You will be contacted before the end of your contract with further information on how to update your bank details.
+
+Cash/Cheque: If your payment was made by cash or cheque, your deposit will be returned to your bank account.  You will be contacted before the end of your contract with further information on how to advise us of your bank details.
+
+For all other enquiries relating to your deposit, please get in touch with Student Account Management at [email protected]
+

knowledge_base/accommodation-for-continuing-students-september-2024.txt

@@ -0,0 +1,88 @@
+Title: Accommodation for Continuing Students September 2025 | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/accommodation-for-continuing-students-september-2024
+
+Accommodation for Continuing Students September 2025
+
+Applications for accommodation in the 2025/26 academic year for Intermediate and final year students will open on 11 December 2024
+
+University-managed accommodation for continuing students will be allocated on a first-come, first-served basis. Please ensure you apply as soon as the portal opens, as applications will be rejected once all available rooms have been allocated.
+
+Students with extenuating circumstances
+
+Suppose you have exceptional circumstances or a disability defined under the Disability Discrimination Act 1995, where your academic progress and well-being depend on living in university-managed accommodation. In that case, you can include this information in your application.
+
+If you have extenuating circumstances, you will need to apply as a continuing student following the process outlined below.
+
+Eligibility
+
+You must be a full-time student at the University of Hertfordshire.
+
+You must not have any debt to the University.
+
+How much does university accommodation cost?
+
+View the accommodation price list on the university website (https://www.herts.ac.uk/life/student-accommodation)
+
+How to apply
+
+Log in to the accommodation portal (https://www.residences.herts.ac.uk/)
+
+Create an application for the next academic year - 2025/26, once it is published in December.
+
+When asked to select the type of application, choose Continuing Students.
+
+If you have extenuating circumstances, then in the Medical Details or Important Information sections, explain your circumstances and why you require university-managed accommodation.
+
+Submit your application
+
+Room types
+
+Exclusive to returning students (individual bookings only), 100 Premium rooms are available in Bellingham Court, featuring a double bed and a 38-week contract length. You'll also be able to apply for the full range of rooms we offer as an individual or group booking.
+
+De Havilland:
+
+Single En-Suite (https://www.herts.ac.uk/life/student-accommodation/living-on-campus/standard-de-havilland)- 42 weeks (max group of 12)
+
+College Lane
+
+Townhouses (https://www.herts.ac.uk/life/student-accommodation/living-on-campus/townhouse-college-lane)- 42 and 50 weeks (max group of 12)
+
+Enhanced En-Suite (https://www.herts.ac.uk/life/student-accommodation/living-on-campus/enhanced-college-lane)- 42 and 50 weeks (max group of 6)
+
+Single En-Suite (https://www.herts.ac.uk/life/student-accommodation/living-on-campus/standard-en-suite-college-lane)- 42 and 50 weeks (max group of 6)
+
+Single rooms (https://www.herts.ac.uk/life/student-accommodation/living-on-campus/standard-telford-court-college-lane)- 42 and 50 weeks (max group of 6)
+
+If you'd like to live in a Twin/Double En-Suite (https://www.herts.ac.uk/life/student-accommodation/living-on-campus/twin-college-lane) on College Lane, you can apply as an individual or as a group of two.
+
+Individual Applicants
+
+If you are applying as an individual applicant, you can apply for any of our rooms at College Lane or de Havilland.
+
+If you're applying as an individual, you'll also have the opportunity to select the exact room you'd like with our new Book Now option.
+
+During the application process, you will be asked if you would like to select your room.  If you choose this option, you will be able to view which rooms are available for your choice.
+
+Once you select the room, you will be taken to the deposit and payment pages as usual.
+
+Your application will be subject to a debt and disciplinary checking process both at the time of application and if you receive an offer of accommodation at various times throughout the year until you occupy the room(s).
+
+If you have additional medical requirements or wish to live in a single-sex or twin room, please do not choose the 'Book Now' option and instead proceed with your application to select 5 room preferences for us to make a room offer as below.
+
+Group Applications
+
+Our Group application option allows you to apply as a group of up to 12 persons to be housed together in 42- and 50-week Townhouses and Single En-Suites on De Havilland.
+
+If you're applying as a group, the Group Leader should initiate the application on behalf of the group. The rest of the group will then automatically receive an 'Invitation to Apply' email containing further information on how to join a group.
+
+Please do not apply before receiving this email, as you will block the entire group.
+
+Remember, if any of your group members are on a course that starts teaching early, e.g., Nursing, please ensure the group leader is also on an early course so that your group is offered accommodation for the correct dates. Suppose the group leader has a standard course start date. In that case, the whole group will be provided rooms from 20/09/25, and rooms may not be available earlier.
+
+Your application will be subject to a debt and disciplinary checking process both at the time of application and if you receive an offer of accommodation at various times throughout the year until you occupy the room(s).
+
+If you or any group members have outstanding debts, you may not be able to complete the booking for the whole group. Please ensure that everyone has cleared any outstanding monies owed to the University before the Group Leader applies for accommodation.
+
+Support for returning students
+
+University-managed accommodation for continuing students will be allocated on a first-come, first-served basis. Please ensure you apply as soon as the portal opens, as applications will be rejected once all available rooms have been allocated. If you are looking for somewhere to live and are not lucky enough to be assigned a room in the halls of residences, please refer to the student guide to an easier life in private renting (http://issuu.com/uniofherts/docs/student-guide-to-private-renting-20?e=8600960/30266154).

knowledge_base/accommodation-refund.txt

@@ -0,0 +1,24 @@
+Title: Accommodation Refund | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/accommodation-refund
+
+Accommodation Refund
+
+There are three simple steps to request an accommodation refund.
+
+1. Check your eligibility
+
+If you have overpaid your accommodation fees, withdrawn from the University or suspended your studies, you may be eligible for an accommodation refund. Please [email protected] (mailto:[email protected])to confirm this.
+
+If you have been awarded compensation or originally paid your accommodation deposit by bank transfer or cash, please [email protected] (mailto:[email protected])to confirm this.
+
+
+2. Complete the accommodation refund form
+
+Refunds can only be returned after filling out an accommodation refund form (http://www.herts.ac.uk/__data/assets/pdf_file/0011/30611/km2830-student-refund-form-fillable.pdf).
+
+⚠️Please note that refunds will only be issued to the original account from which the payment originated.
+
+
+3. Submit the form
+
+Submit your completed form by email [email protected] (mailto:[email protected])

knowledge_base/accommodation-support-drop-in-sessions-with-residential-allocations.txt

@@ -0,0 +1,16 @@
+Title: Accommodation Support Sessions with Residential Allocations - Online or in Person  | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/accommodation-support-drop-in-sessions-with-residential-allocations
+
+Accommodation Support Sessions with Residential Allocations - Online or in Person
+
+Residential Allocations offers one-to-one drop-in sessions for students who would like support with their accommodation application, Room Move requests, or Booking Enquiries.
+
+To book a drop-in session with us, please complete our drop-in sessions form (https://forms.office.com/Pages/ResponsePage.aspx?id=ur7mk6rEMUevXdc1sJfq2_TeJU5YFPtDhgfwmtHAwOFUNDlZTUlYOTFKWENUSVJHQVBSMEpGRExLRCQlQCN0PWcu)to let us know what you would like to discuss and when you would like to attend.
+
+Please note that we are unable to discuss any financial information at these sessions.  If you wish to discuss anything to do with your accommodation payments or deposit, please get in touch with Student  Account Management ([email protected])
+
+These drop-in sessions are aimed at helping you with your on-campus accommodation in the University Halls of Residence.
+
+Please come in and see us if you have any queries, concerns, or would like support in any of these areas.
+
+Room Tours - If you would like to book a room tour or request a callback from our Sales Team, don't hesitate to get in touch with Pru ([email protected]), and she will be able to assist you.

knowledge_base/advice-support.txt

@@ -0,0 +1,24 @@
+Title: Advice & Support with Herts SU (Students' Union) | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/advice-support
+
+Advice & Support with Herts SU (Students' Union)
+
+Herts SU is a separate organisation from the University, which means our Advice & Support team are uniquely placed to offer students confidential and impartial advice about any concerns relating to their academic and non-academic experience.
+
+Advice & Support We Provide
+
+We can provide advice on...
+
+How to understand and navigate university policies and procedures, including advice and information about academic appeals, extension and exceptional circumstances requests, academic misconduct investigations, non-academic misconduct investigations, fitness to practice investigations, and complaints
+
+How to navigate issues with housing, such as mediating disagreements between housemates or rectifying disputes with Landlords or Lettings Agents
+
+We also offer the following services...
+
+Advisers can attend university meetings or hearings (regarding academic or non-academic misconduct or complaints) with students in a supportive capacity.
+
+Students can access free chlamydia/gonorrhoea dual testing kits, condoms and pregnancy tests from our offices.
+
+You can report hate crimes or incidents through our services, as we are a third-party hate crime reporting centre.
+
+You can find out more about how we support students and book an appointment with us here (https://hertssu.com/your-support/).

knowledge_base/apply-for-accommodation.txt

@@ -0,0 +1,56 @@
+Title: Apply for accommodation | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/apply-for-accommodation
+
+Apply for accommodation
+
+Accommodation portal
+
+Apply for accommodation through the online accommodation portal (https://www.residences.herts.ac.uk/default.aspx?wf=Preview).
+
+Through the portal, you can:
+
+Preview our accommodation
+
+Make an application
+
+Review and accept your offer of a room.
+
+Pay your accommodation deposit and set up a plan to pay your accommodation fees.
+
+Request to move rooms.
+
+Request to leave early.
+
+How to apply
+
+Create an account and log in to the accommodation portal (https://www.residences.herts.ac.uk/default.aspx?wf=Preview)
+
+Follow the steps to apply for accommodation.
+
+We will hold your application until we have confirmed you have an unconditional offer to study at the university.
+
+We will email you an offer of accommodation. Please log in to the portal to view it.
+
+You have 10 calendar days to accept the offer; otherwise, the room will be offered to another applicant.
+
+To accept the offer, you are required to confirm your acceptance of the Terms and Conditions, pay the accommodation deposit (../../../accommodation-deposit)and set up a payment plan.
+
+You have accepted your offer. We will contact you close to the start of your booking with further instructions.
+
+Returning students
+
+Applications for accommodation in the 2024/25 academic year for Intermediate and final-year students will open in December, and we will publish the date here nearer the time. University-managed accommodation for continuing students will be allocated on a first-come, first-served basis.  Once all available rooms have been assigned, applications will be rejected.
+
+Research Students
+
+Accommodation FAQs for Research Students
+
+When can you make an application for accommodation at the University? Once you have received your Student ID number and have a Conditional or Unconditional offer of study, you can apply for accommodation.
+
+How do you apply? You can make your application at https://www.residences.herts.ac.uk/. Once you have created an account, please apply as a Postgraduate applicant so that we can try to house you with other mature students.
+
+When will I receive an offer of accommodation? You will not receive an offer of accommodation until you have an Unconditional Firm offer of study.
+
+What happens once I receive an offer? Once you receive an offer, you have 10 days in which to accept, pay a £100 deposit and set up a payment plan. If you do not complete all three of these within the 10 days, your offer will lapse.
+
+PLEASE NOTE: If you receive a salary from the University of Hertfordshire, or do not have a Student ID number we will not be able to house you, but if you email [email protected] we will be able to send you a list of short term local accommodation which may be of help to you whilst you source private accommodation.

knowledge_base/change-your-accommodation.txt

@@ -0,0 +1,32 @@
+Title: Changing your accommodation | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/change-your-accommodation
+
+Changing your accommodation
+
+Room Move
+
+We have a limited number of rooms available, mainly in Townhouses on College Lane and in Single en-suite Rooms at de Havilland. Therefore, we cannot guarantee that all room types will be available.
+
+If you would like a room move please email [email protected] with the subject Room Move giving your Student ID and details of the room type you wish to move to, whether you require a 42 week contract ending in July 2025 or a 50 week contract ending in September 2025, and the date you would ideally like to move.
+
+We will then contact you to advise on the availability of your chosen room type and whether we can offer you a room upgrade or a room move.
+
+Please be aware that room moves will incur a £25 charge for variation of contract.
+
+All room move applications will be subject to debt and discipline checks, and we cannot guarantee that we will be able to offer you a room move.
+
+Extend your contract
+
+Summer accommodation (../../../how-long-will-it-take-to-get-my-deposit-back) will be available over the summer holiday period from June 2025. Details will be available on the link from May 2025.
+
+If you wish to stay for any period during the summer, you must submit your application before the application closing date.
+
+Your accommodation deposit (../../../accommodation-deposit)will be returned after the end of your summer accommodation booking.
+
+Leave the accommodation early.
+
+You can request to leave early through the accommodation portal (https://www.residences.herts.ac.uk/) by clicking 'Early Departure'.
+
+You are liable for your accommodation fees up until the end date of your contract, unless we can re-let your room to another eligible student. Whilst we will do all that we can to achieve this, we cannot offer you a guarantee.
+
+Your deposit (../../../accommodation-deposit) will be returned to you after the end of your accommodation contract unless we can re-let your room to another eligible student.  They will then take over the remainder of your agreement, and we will return your deposit once the new resident moves in.

knowledge_base/consortium-college-students-registration-information.txt

@@ -0,0 +1,62 @@
+Title: Consortium college students - registration Information | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/consortium-college-students-registration-information
+
+Consortium college students - registration Information
+
+You will have an ID badge for both the college where you study and the University of Hertfordshire. You will be officially classed as a University student and, therefore, entitled to use the University's facilities and resources.
+
+How to register at the University of Hertfordshire:
+
+1) You will receive an email from UH with your username and details on how to set up your University account. You must complete this step before proceeding to the next steps.
+
+2) Once you have completed your account set-up, you will be prompted to set up your multi-factor Authentication (MFA) (../../../multifactor-authentication-MFA)
+
+3) You will then receive a second email to start the next stage of your registration. Please head to your joining portal (https://joining.herts.ac.uk/) and complete the online registration by logging in using your UH details.
+
+4) Upload your identity documents (../../../what-to-bring-to-registration)to the joining instructions portal. You will need your passport or birth certificate, as well as your driving or provisional driving licence. Without proof of identity, you will not be able to register.
+
+5) Please then upload your photo (../../../university-id-card-photo-specification)for your ID card. (../../../student-id-cards). This must be a passport-style photo with a plain background and no filters (smiling is allowed).
+
+6) Once you have completed the above steps, our staff will verify your identity documents, and you will receive an email confirming your complete registration. If anything is outstanding, the team will get in touch. If you have any issues with your registration, please contact us (../contact-us), and we will be happy to assist you.
+
+7) Connect to the Wi-Fi and download the Herts Mobile app (../../../Herts-mobile).  You will need to log in using your username and password.
+
+University of Hertfordshire Consortium Students' Induction Day
+
+12th September 2025 - Timing TBC -Lindop Building (https://maps.herts.ac.uk/)- College Lane Campus.
+
+During the on-campus university induction, you will be able to;
+
+Collect your UH hoodie.
+
+Please collect your UH ID card; bring your photographic ID with you.
+
+Get involved, meet new people, and discover what events are happening on campus. Find out more on the Students' Union website. (https://hertssu.com/)
+
+Try out food stalls - Domino's, Candyfloss, and more will be available.
+
+Please note the campus will be bustling on this day as Graduation Ceremonies will also be taking place. Please use the way-finding tool (../../../campus-maps) on the Herts Mobile App (../../../herts-mobile) to find your way around.
+
+Additional Information
+
+Travel
+
+Students receive discounts when travelling locally on Uno buses. Download the app (https://www.unobus.info/app) and purchase cheaper tickets before boarding.
+
+All students are eligible for a 16-25 Railcard (including mature students). You can apply online (https://www.thetrainline.com/trains/great-britain/railcards?gad_source=1&gclid=EAIaIQobChMIkdDl9tOKhwMVIplQBh2TqADVEAAYASAAEgJoc_D_BwE)or collect a form from your local railway station.
+
+Students living in London are eligible to apply for an 18+ Student Oyster card (https://tfl.gov.uk/fares/free-and-discounted-travel/18-plus-student-oyster-photocard) for discounts when travelling by tube.
+
+The University is unable to provide you with the following documents; for these, you will need to speak to your respective colleges:
+
+Timetables
+
+College ID Badge
+
+Council Tax Exemption Certificates (full-time students only)
+
+Student Status Letters (to prove your student status)
+
+College log-ins to access Canvas and course information.
+
+Ask Herts is the "University's Google" and will hold the answer to many questions you have. However, if you still need help with any of the above or have further questions, please get in touch with us (../../../contact-us), and we will be happy to assist you.

knowledge_base/contents-insurance-in-my-accommodation.txt

@@ -0,0 +1,18 @@
+Title: Campus accommodation contents insurance | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/contents-insurance-in-my-accommodation
+
+Campus accommodation contents insurance
+
+On-Campus Insurance
+
+If you are living on campus, contents insurance is included within your accommodation costs.  The insurance policy provider is Howden (formerly Endsleigh).  If you would like to learn more about the coverage of the insurance policy, please refer to your certificate of insurance.
+
+It is essential always to lock your bedroom and flat doors and windows.  Should you fail to do this and a theft occurs, then your cover will become void.
+
+How to make a claim
+
+Make a claim (https://students.howdengroup.com/)
+
+If you are a victim of theft
+
+Please report this to Security and the Residence Life and Safeguarding team (../../../help-and-support-in-university-accommodation)immediately.  You will be encouraged to report this to the police, and we are here to support and guide you during your stay in the accommodation.

knowledge_base/evisa-online-immigration-status.txt

@@ -0,0 +1,114 @@
+Title: > eVisa - Online Immigration Status 🔥 | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/evisa-online-immigration-status
+
+> eVisa - Online Immigration Status 🔥
+
+Useful "How to" Video Guides
+
+How to Create a UKVI Account and Access Your eVisa: Video - GOV.UK (https://www.gov.uk/government/publications/how-to-create-a-ukvi-account-and-access-your-evisa-video?utm_medium=email&utm_campaign=govuk-notifications-topic&utm_source=7e360e38-bb12-4ee9-82c4-d3cb1abac0bf&utm_content=daily)
+
+How to create, link and access your eVisa in 3 steps: video - GOV.UK (https://www.gov.uk/government/publications/how-to-create-link-and-access-your-evisa-in-3-steps-video?utm_medium=email&utm_campaign=govuk-notifications-topic&utm_source=318cf8f9-2a19-4a7d-b9ae-27ac2322d216&utm_content=daily)
+
+How to Create, Link, and Access Your eVisa with a Passport Using the ID Check App or Web ID Check: Video - GOV.UK (https://www.gov.uk/government/publications/create-link-and-access-your-evisa-with-a-passport-using-the-id-check-app-video?utm_medium=email&utm_campaign=govuk-notifications-topic&utm_source=f40b172c-2dcf-4e16-95ac-9f115bdabb3f&utm_content=daily)
+
+How to Create, Link, and Access Your eVisa with a BRP Using ID Check App or Web ID Check: Video - GOV.UK (https://www.gov.uk/government/publications/how-to-create-link-and-access-your-evisa-in-3-steps-video?utm_medium=email&utm_campaign=govuk-notifications-topic&utm_source=971d2ff3-0f15-49cc-b008-6183e8cbcefa&utm_content=daily)
+
+How to Create, Link, and Access Your eVisa Without a Valid Identity Document: Video - GOV.UK (https://www.gov.uk/government/publications/create-link-and-access-your-evisa-with-no-identity-document-video?utm_medium=email&utm_campaign=govuk-notifications-topic&utm_source=dfabb681-f759-4ff0-b326-e046e4e2d989&utm_content=daily)
+
+How to Recover Your UKVI Account: Video - GOV.UK (https://www.gov.uk/government/publications/how-to-recover-your-ukvi-account-video?utm_medium=email&utm_campaign=govuk-notifications-topic&utm_source=1936df77-d702-4cb0-8cf3-549f7822342f&utm_content=daily)
+
+How to Update Your UKVI Account Details: Video - GOV.UK (https://www.gov.uk/government/publications/how-to-update-your-ukvi-account-details-video?utm_medium=email&utm_campaign=govuk-notifications-topic&utm_source=26c8647a-ae2a-4e63-bd4b-6627e6e0d416&utm_content=daily)
+
+How to view and prove your online immigration status: video - GOV.UK (https://www.gov.uk/government/publications/how-to-view-and-prove-your-online-immigration-status-video?utm_medium=email&utm_campaign=govuk-notifications-topic&utm_source=9c6d8e8a-2b88-46c7-9eb1-d6ed446b4c24&utm_content=daily)
+
+What is an eVisa?
+
+An eVisa is an online record of your immigration status and the conditions of your permission to enter or stay in the UK.
+
+You will need to create a UKVI account (https://www.gov.uk/get-access-evisa) to access your eVisa. You do not need to apply for a new visa unless you need a visa extension.
+
+Updating your physical document to an eVisa does not affect your immigration status or the conditions of your permission to enter or stay in the UK. In the future, you'll be able to use an eVisa to travel to the UK – you will not need to carry a physical document, except for your current passport, which must be registered to your UKVI account.
+
+Until the end of 2024, you will need to continue carrying your physical document when you travel if you have one. You should retain your bodily documents, including expired BRP cards, for future visa applications for the UK.
+
+The benefits of eVisas include:
+
+They are secure and cannot be lost, stolen, or tampered with, unlike physical documents.
+
+You will not need to wait for or collect a physical document after your application is decided. However, you may still be required to provide biometric information in person, and UKVI will notify you if this is necessary.
+
+It will be quicker and easier to prove your status at the UK border and share your status with third parties, such as employers and landlords.
+
+You can watch a video (https://www.gov.uk/government/publications/what-is-an-evisa-video)on what an eVisa is.
+
+Why do you need a UKVI account?
+
+UKVI are replacing physical documents with an online record of your immigration status. You need to create a UKVI account to access your eVisa and share information about your immigration status and conditions, such as your right to work or rent in the UK, using the view and prove service (https://www.gov.uk/view-prove-immigration-status).
+
+You do not have to pay to create a UKVI account. You can watch a video (https://www.gov.uk/government/publications/how-to-create-a-ukvi-account-and-access-your-evisa-video)on how to create a UKVI account and access your eVisa.
+
+Here is a step-by-step guide (https://vimeo.com/1041952763)to creating your UKVI account.
+
+How will you use your UKVI account?
+
+Once you have created your UKVI account, you will be able to view the details of your visa online, including your type of permission, the expiration date, and your conditions of stay in the UK. You can update your personal information (https://www.gov.uk/update-uk-visas-immigration-account-details) in your UKVI account, such as your contact details, new passport, and photo if your appearance has changed.
+
+Your visa will be linked to your passport in your UKVI account. You must keep your passport or ID card (https://www.gov.uk/uk-border-control/before-you-leave-for-the-uk) details up to date in your UKVI account so that your immigration status can be easily verified at the UK border. You'll still need to carry your current passport with you.
+
+You can share your immigration status information with third parties, such as employers, landlords or the University* by generating a share code in view and prove service (https://www.gov.uk/view-prove-immigration-status), which will give them time-limited access to your immigration status information. You can obtain a new share code whenever you need one – you don't have to remember a single unique code to prove your status.
+
+New travel guidance on Gov.UK
+
+New guidance to proactively resolve issues related to an eVisa before travel is available here: https://www.gov.uk/guidance/making-sure-your-evisa-is-correct-before-you-travel (https://url.uk.m.mimecastprotect.com/s/A1s0CjvzGT5VAvninuWFmV7zR?domain=gov.uk)
+
+You can watch a video (https://www.gov.uk/government/publications/online-immigration-status-evisa-help-video/how-to-travel-with-your-evisa-video)on how to travel with your eVisa.
+
+*When generating a share code for the University of Hertfordshire, select 'To prove my immigration status for anything else'.
+
+How to create your immigration' share code'
+
+This video explains how to create a 'share code' (https://youtu.be/pGDXyI49mdI), which you can use to prove your immigration status and your right to work, rent, study, and qualify for certain benefits.
+
+How do you get an eVisa and a UKVI account?
+
+If you have a biometric residence permit
+
+Suppose you have a biometric residence permit (BRP) that expires on 31 December 2024. In that case, you can now create a UKVI account (https://www.gov.uk/get-access-evisa)and access your eVisa. You should do this before the expiry date of your BRP.
+
+You can use your travel document, such as a passport or visa application reference number, to create your UKVI account if you have lost your BRP card.
+
+You should only request a replacement BRP if it has been lost or stolen and you have no other form of identity document to create a UKVI account.
+
+If you've permission to stay in the UK, once you've created your UKVI account, you will be able to sign in to the view and prove service (https://www.gov.uk/view-prove-immigration-status) to access your eVisa.
+
+**PLEASE NOTE: ** If you cannot see your eVisa details as soon as you create your UKVI account, no action is required. UKVI will contact you directly by email once your eVisa is available to view. You can use your BRP to prove your immigration status until your eVisa details are available.
+
+If you have another physical document
+
+Suppose you have Indefinite Leave to Enter or Indefinite Leave to Remain (also known as settlement). You currently prove your rights through a different type of physical document, such as a wet-ink stamp in your passport or a vignette sticker. In that case, you should make a 'no time limit' (NTL) application (https://www.gov.uk/biometric-residence-permits/replace-visa-brp). If your NTL application is successful, you'll receive an eVisa and be instructed on how to access it in your decision email or letter. You can continue to prove your rights using your existing physical documents where permitted while your no-time-limit (NTL) application is being considered and after it has been decided.  This includes confirming your immigration status, right to work or rent, or for travel to the UK.
+
+If you are settled in the UK and do not have a document to prove your right to stay in the UK
+
+Suppose you or your parent were settled in the UK on 1 January 1973, or you arrived in the UK before the end of 1988. In that case, you should check if you are eligible to apply for evidence of your status under the Windrush Scheme (https://www.gov.uk/guidance/windrush-scheme).
+
+If you have a biometric residence card
+
+Suppose you have a Biometric Residence Card (BRC) and have been granted status under the EU Settlement Scheme. In that case, you already have an eVisa and do not need to take any action to obtain one. You can find details of how to access and use your eVisa (your digital status) in your grant letter or email. You should continue to carry your BRC with you when you travel internationally. If you have a BRC and you have not been granted status under the EU Settlement Scheme, have not obtained another form of immigration leave, or have not become a British citizen. Your BRC is no longer valid, even if it appears to still be in date. This is because the UK has left the EU, and the EU free movement law no longer applies.
+
+To continue living in the UK, you should get an immigration status as soon as possible. You may be able to make a late application to the EU Settlement Scheme (https://www.gov.uk/settled-status-eu-citizens-families/applying-for-settled-status)as a family member of a relevant EU, other EEA or Swiss citizen. Do not travel internationally until you have obtained proof of your immigration status.
+
+If you need to make a new visa application
+
+Suppose you need to make a new visa application for permission to stay in the UK. In that case, you should follow the usual application process. During your application process, you will receive information and guidance on how to create a UKVI account if needed.
+
+If you need help
+
+Use the UKVI account contact form (https://www.ask-about-getting-access-evisa.homeoffice.gov.uk/start)or online chat (https://ukimmigration-support-webchat.homeoffice.gov.uk/evisa?utm_source=hs_email&utm_medium=email&utm_content=2&_hsenc=p2ANqtz--E8w6hMBXkqnPHCGfRtkiDlokKDV-xeCZKZdlFvvbd6rAObI7_fbaWB9jsR14gssgugx71JPKO6PgmnDol2ah3W-8Qew&_hsmi=2)if you need help with creating your UKVI account and getting access to your eVisa.
+
+There is also free support available (https://www.gov.uk/government/publications/evisa-community-support-for-vulnerable-people)for vulnerable people to set up their UKVI account.
+
+Reporting a problem with an eVisa
+
+Suppose you notice any error with your eVisa, such as with your name, photograph or an incorrect status. In that case, you can use the online service to report it and request the error be corrected :https://www.gov.uk/report-error-evisa (https://url.uk.m.mimecastprotect.com/s/eYNrCgxwBc0DN7AIEtAF4a0Jh?domain=gov.uk).
+
+People without ID who have an account created by the Home Office can also use this service to update their email address and mobile number.

knowledge_base/financial-support.txt

@@ -0,0 +1,77 @@
+Title: Financial Support | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/financial-support
+
+Financial Support
+
+Read more about the financial support available to you as a Herts student.
+
+⚠️Home students - Student Loan Company Scams
+
+If you receive unexpected calls or messages requesting personal information, especially those related to Student Finance England or the Student Loans Company, be cautious. Verify the legitimacy of the communication through official channels before sharing any details. Stay informed and protect your privacy. Learn more about Student Loan Company scams (https://www.gov.uk/government/news/students-reminded-to-stay-sharp-to-scams-as-new-year-payment-approaches#:~:text=If%20a%20customer%20receives%20a,centre%20for%20fraud%20and%20cybercrime.)
+
+Short Term Assistance Grant (STAG)
+
+University Financial Assistance Fund (UFAF)
+
+Overseas Emergency Financial Aid (OEFA)
+
+Blackbullion money management skills
+
+Financial support events
+
+Student funding and financial support appointments
+
+Feedback
+
+Short-Term Assistance Grant (STAG)
+
+If you are a current University of Hertfordshire student struggling to cover essential, day-to-day living expenses,  then you may be eligible for the Short-Term Assistance Grant. This awards a non-repayable £250 to assist with the rising living costs. Applications will be considered on a case-by-case basis. This grant is open to both Overseas and Home students. Students from partner and consortium colleges are not eligible.
+
+
+
+University Financial Assistance Fund (UFAF)
+
+UFAF is a non-repayable financial award provided by the University to assist home students who encounter unexpected financial difficulties.
+
+Students who are considering leaving their course due to unpredictable financial difficulty are encouraged to apply to UFAF.
+
+
+
+Overseas Emergency Financial Aid (OEFA)
+
+The Overseas Emergency Financial Aid (OEFA) fund is a non-repayable financial award to assist Overseas students who find themselves in financial difficulty. The University of Hertfordshire funds the OEFA.
+
+
+Blackbullion money management skills
+
+Blackbullion is a financial e-learning tool with the aim of providing you with money management skills for life. This service is offered free to all UH students.
+
+You will find webinars, pathways, and blogs on topics such as budgeting, saving, and investing. These e-learning tools have been developed to help students gain financial knowledge, skills, and confidence.
+
+Go to www.blackbullion.com (http://www.blackbullion.com/)to sign up and begin your journey!
+
+
+
+Financial support events
+
+Pop-up Events
+
+The Student Funding and Financial Support team hold pop-up events across both University campuses. We know that getting to anAsk Herts Hub (../../../ask-herts-on-campus.%20)between lectures isn't always easy, so we aim to reach out and bring our services to you, to ensure that you are aware where we are and what we offer, and allows our services to be as accessible as possible.
+
+Keep an eye on StudyNet and our social media accounts for more information.
+
+Information on our social media accounts can be found in the contact cards below.
+
+Student funding and financial support appointments
+
+Student Funding and Financial Support also offers appointments to students.
+
+All appointments are conducted on a one-to-one basis and can be made in person, online via Microsoft Teams, or by telephone. You will be able to notify us of your preference via our appointment form, which can be found on our Drop-In (../../../financial-support-drop-in-sessions)sessions page.
+
+
+Feedback
+
+Student Funding and Financial Support is seeking feedback from those who received an award this year.
+
+Please do not use this if you did not receive an award mentioned above.
+

knowledge_base/fire-safety-for-off-campus-accommodation.txt

@@ -0,0 +1,20 @@
+Title: Fire Safety for Off-Campus Accommodation | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/fire-safety-for-off-campus-accommodation
+
+Fire Safety for Off-Campus Accommodation
+
+Moving into off-campus accommodation is an exciting experience, and Students usually have a lot to plan and organise with workloads and social events. It's essential to remember to stay safe within your property and to remain fire safety conscious.
+
+Many fires reported to the Fire Services are caused by cooking appliances. Never leave cooking pans or grills unattended. Also, use a fire blanket only on a chip pan fire, and never an extinguisher.
+
+If you smoke, never smoke in bed or while tired. Make sure cigarettes are fully stubbed out.
+
+Never overload plug sockets with too many appliances.
+
+There should always be fully working smoke detectors in all accommodations. If this is not the case for your property, please get in touch with your Landlord.
+
+Read more safety information here (https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/475164/Fire-Safety-in-the-Home.pdf).
+
+If a fire starts, call the Fire Service (http://www.fireservice.co.uk/safety) on 999 and provide as much information as possible, such as the address, the potential cause, and whether anyone else is inside the building.
+
+Never put yourself at risk.

knowledge_base/graduate-visa-post-study-work-faqs.txt

@@ -0,0 +1,207 @@
+Title: Graduate Visa (Post Study Work) | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/post-study-work-visa
+
+Graduate Visa (Post-Study Work)
+
+The Graduate Visa (GV) route is now open.
+
+The Government has published Appendix Graduate (https://www.gov.uk/guidance/immigration-rules/immigration-rules-appendix-graduate) in the Immigration Rules, along with the Graduate Caseworker Guidance. (https://www.gov.uk/government/publications/graduate-caseworker-guidance)
+
+Before you apply, work through the University's guidance below to help you identify whether or not you qualify. You'll also find details about applying, working while holding a GV, and what happens when it expires.
+
+Stage 1: Check your eligibility
+
+Stage 2: When and how to apply for a Graduate Visa
+
+Stage 3: After you receive your Graduate Visa
+
+Stage 4: What happens after your Graduate Visa expires
+
+Graduate Visa (Post-Study Work) FAQs page (../../../graduate-visa-post-study-work-faqs)
+
+Stage 1: Check your eligibility
+
+_____
+
+⚠️ Be sure you know the risks of applying too early!
+
+Not all graduates are eligible to apply for a Graduate Visa, and requirements are complex and highly specific for those who qualify. It's essential to understand that applying too soon could result in a permanent visa refusal being recorded on your file, so please read this information thoroughly before applying.
+
+❌  No, you can not apply for a Graduate Visa if:
+
+You have a Chevening Scholarship.
+
+You have previously been on a Doctorate Extension Scheme, or you have already held a Graduate Visa.
+
+You owe a debt to the University (../../../graduate-visa-post-study-work-faqs#unidebt)
+
+See what to do if you aren't eligible for a Graduate visa. Learn what other options may be available to you if you do not qualify.
+
+✅  You *maybe* able to apply for a Graduate Visa:
+
+Before you apply, review the checklist below to ensure you have the best chance of a successful application.
+
+Do you hold a qualifying visa?
+
+Have you completed a qualifying course?
+
+Have you met the time-bound provisions (course duration and graduation date)?
+
+Have you only made allowable changes to your programme?
+
+Has all travel you've taken outside the UK been within the rules?
+
+Do you hold a qualifying visa?
+
+You must have a valid Student/Tier 4 visa at the time of application; you cannot apply if your visa has expired. Learn what to do if your visa expires before the Exam Board sits (../../../graduate-visa-post-study-work-faqs#expirebeforeboard).
+
+You are also eligible to apply if you are on a part-time Student/Tier 4 visa or if you are a Students' Union Sabbatical Officer with Student/Tier 4 leave to remain. No other visa types will be eligible to apply.
+
+Have you completed a qualifying course?
+
+Only Undergraduate, Postgraduate and Doctorate level degrees are fully eligible; however, if you are awarded a lower award classification, e.g. a postgraduate diploma or certificate, your programme must fall under one of the relevant qualifications listed below for you to apply:
+
+A law conversion course validated by the Joint Academic Stage Board in England and Wales or
+
+the Legal Practice Course in England and Wales, the Solicitors Course in Northern Ireland, or a Diploma in Professional Legal Practice in Scotland, or
+
+the Bar Practice Course in England and Wales, or the Bar Course in Northern Ireland, or
+
+a foundation programme in Medicine or Dentistry or
+
+a Postgraduate Certificate in Education (PGCE) or Postgraduate Diploma in Education (PGDE); or
+
+A professional course requiring study at a UK bachelor's degree level or above in a profession with reserved activities that are regulated by UK law or UK public authority (please note that UKVI has confirmed to the University that OSPAP falls under this definition).
+
+Eligibility criteria menu|Top of page
+
+Have you met the time-bound provisions (course duration and graduation date)?
+
+You must have studied in the UK for a minimum period with a Student or Tier 4 visa to be eligible.  If your course lasted 12 months or less, you must have spent the entire time studying in the UK on a Student/Tier 4 visa. If your course lasted longer than 12 months, you must have spent at least 12 months of study in the UK on a Student/Tier 4 visa. If you've studied overseas, these time-bound criteria still apply.
+
+Any eligible student who graduates on or after 1st July 2021 can apply if they still have a valid Student/Tier 4 visa at the point of application. Eligibility is based on when you complete your studies, not when you started them.
+
+You cannot qualify to apply based on a previous programme of study. You must have gained the eligible qualification during your most recent grant of Student/Tier 4 leave to remain.
+
+If you complete your studies more than 2 weeks before the end date on your CAS, your visa sponsorship will be stopped, and your visa will be subject to cancellation. Learn what happens when you have been reported as an early completer. (../../../graduate-visa-post-study-work-faqs#noticeearlycompleter)
+
+Eligibility criteria menu|Top of page
+
+Have you only made allowable changes to your programme?
+
+Your final award must be the one that was listed on the CAS you used to obtain your current Student/Tier 4 visa; however, some changes are potentially allowable:
+
+Suppose you've added an integral and assessed work placement or permitted study abroad programme. In that case, you should still be able to meet the qualification requirements.
+
+If you changed your course, you are still eligible to apply if you were allowed to transfer without needing to apply for further permission on the Student/Tier 4 route.
+
+Suppose you are a placement student who switched to the Advanced Research Route without needing to apply for further immigration permission. In that case, you are still eligible to apply for the Graduate Visa.
+
+Suppose you are a placement student who switched to the one-year programme without needing to apply for further immigration permission. In that case, you are still eligible to apply for the Graduate Visa.
+
+If you choose to switch to the one-year route, the University is required to notify UK Visas & Immigration (UKVI). Once you have completed your studies and have received your award, your visa will be curtailed (shortened), as you will no longer need the additional year on your visa. You should then make plans to leave the UK or change to another immigration category (e.g. the Graduate Visa) if eligible to do so.
+
+Unfortunately, the University cannot confirm eligibility.
+
+Eligibility criteria menu|Top of page
+
+Has all travel you've taken outside the UK been within the rules?
+
+Your eligibility may be impacted if you've travelled outside the UK during your studies or if you've left the country after completing and wish to apply on your return. Learn more in the Graduate Visa FAQs (../../../graduate-visa-post-study-work-faqs).
+
+Will I still be eligible if I go on holiday during my studies? (../../../graduate-visa-post-study-work-faqs#holsduringstudies)
+
+Can I travel home for a vacation after I have completed and return to the UK to apply? (../../../graduate-visa-post-study-work-faqs#travelaftercompletion)
+
+Eligibility criteria menu|Top of page
+
+What you can do if you aren't eligible for a Graduate Visa
+
+Other types of visas allow you to work in the UK. Please visit the UKCISA website (https://www.ukcisa.org.uk/information--advice/working/working-after-studies)for further details.
+
+You may also consider the option of further study in the UK.  You can then apply for a Graduate Visa after completing a different eligible course.
+
+Stage 2: When and how to apply for a Graduate Visa
+
+You must apply for your Graduate Visa before your current student visa expires; however, to minimise risk, you should not apply until:
+
+You have been notified that you've completed and successfully passed your eligible course;
+
+We have 'locked' your final award on your student record (this takes place after the Exam Board sits);
+
+The University has confirmed to the Home Office via their secure portal that you have successfully passed.
+
+⚠️  Some circumstances require you to make a more rapid decision, which can incur some risk:
+
+If the following situations apply to you, you can learn more about your options in our FAQ (../../../graduate-visa-post-study-work-faqs). Please review the available information first and contact the Student Immigration Team (Advice) if you require further assistance.
+
+If your visa is due to expire before the Exam Board sits (../../../graduate-visa-post-study-work-faqs#expirebeforeboard)
+
+If you have been reported as an early completer (../../../graduate-visa-post-study-work-faqs#noticeearlycompleter)
+
+Top of page
+
+How to apply
+
+Applications must be made online (https://www.gov.uk/graduate-visa) from within the UK, and you must still hold valid Student or Tier 4 leave at the time of application.
+
+Application financial requirements and verifying your identity
+
+You will need to pay an application fee of £880, along with the Immigration Health Surcharge (IHS) of £1,035 per year. Degree students will, therefore, need to pay £2,070 for the IHS. PhD students will need to pay £3,105 for the IHS.
+
+Suppose you were financially sponsored (all your tuition fees and maintenance) for your studies by a government or an international scholarship agency. In that case, you will need your financial sponsor's consent to stay in the UK under this route.
+
+You are responsible for ensuring that you have adequate funds to support yourself while looking for work, as there will be no access to public funds. There is no other financial requirement for you to meet.
+
+You will be required to submit your biometrics as part of the application process. The fee will vary depending on when and where you submit these. In addition, all applicants will be subject to identity, criminality and security checks.
+
+
+What else you'll need for your application
+
+See the FAQ for details of the information you'll need to gather to submit your application (../../../graduate-visa-post-study-work-faqs#needforapplication).
+
+How long will it take to process the application?
+
+You can expect a decision within eight weeks. Still, as with all visa applications, you should not make any plans to leave the UK until a decision has been made and you have received your BRP / Digital status.
+
+
+Can I work full-time while my application is being decided?
+
+Once you have submitted your Graduate Visa application, you may start working full-time (this can be a permanent full-time vacancy). However, you must still wait for the decision on your GV application if you are planning to work as an entertainer or you plan to be self-employed.
+
+The Immigration Rules permit you to fill a permanent full-time vacancy according to Appendix Student (https://www.gov.uk/guidance/immigration-rules/appendix-student)(paragraph ST 26.6). Employers may not be aware of this rule, and your right to work share code will not explain this rule to them. You may need to explain this particular allowance to a prospective employer.
+
+Stage 3: After you receive your Graduate Visa
+
+Congratulations, you've now got your visa in hand! It's time to learn more about the rules around holding your Graduate Visa.
+
+How long is this visa valid? (../../../graduate-visa-post-study-work-faqs#howlonggranted)
+
+Can I apply for an extension or another Graduate Visa? (../../../graduate-visa-post-study-work-faqs#applyforextension)
+
+What type of work will I be able to do? (../../../graduate-visa-post-study-work-faqs#whatworkcanido)
+
+Can I study on the Graduate Visa? (../../../graduate-visa-post-study-work-faqs#canistudy)
+
+
+
+Stage 4: What happens after your Graduate Visa expires
+
+_____
+
+What will you do after your visa expires? Please find the answers in our FAQ.
+
+Can I stay in the UK after my graduate visa expires? (../../../graduate-visa-post-study-work-faqs#stayinukaftervisaexpires)
+
+Will I switch back to the Student Route from the UK at the end of my Graduate Visa? (../../../graduate-visa-post-study-work-faqs#switchbackstudentroute)
+
+
+⚠️  Important reminder
+
+The information on this page should not be relied on to establish eligibility.
+
+You are always advised to check Home Office guidance before making any application, as the rules are subject to change.  Please refer to the Home Office guidance: Appendix Graduate (https://www.gov.uk/guidance/immigration-rules/immigration-rules-appendix-graduate)in the Immigration Rules and theGraduate Caseworker Guidance (https://www.gov.uk/government/publications/graduate-caseworker-guidance).
+
+The UK Council for International Student Affairs (UKCISA) (https://www.ukcisa.org.uk/Information--Advice/Working/Graduate-route) also has information on its website that you may find helpful, including some international students' experiences (https://www.ukcisa.org.uk/student-advice/working/graduate-route/) of applying for the Graduate Visa and seeking employment in the UK.
+
+Do you still have questions? Find the Graduate Visa (Post-Study work) FAQs page here on Ask Herts. (../../../graduate-visa-post-study-work-faqs)

knowledge_base/help-and-support-in-university-accommodation.txt

@@ -0,0 +1,61 @@
+Title: Student Accommodation - Residence Life | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/help-and-support-in-university-accommodation
+
+Student Accommodation - Residence Life
+
+Select the link below to jump to that section:
+
+Student support on campus
+
+Who can help?
+
+Residence Life programme of events
+
+Living in accommodation on campus
+
+Resident Life Officers
+
+We’re here to make sure you have the best experience possible whilst living in University accommodation. On this page, you'll find helpful information about living in halls of residence, as well as the support available to you.
+
+If you're having any difficulties with accommodation or need to speak to someone, please contact [email protected] (mailto:[email protected]) or phone a Residence Life Officer directly.
+
+The team is available to help you during office hours, Monday through Thursday, 8:30 am – 5:00 pm, and Friday, 8:30 am – 4:00 pm. Resident Assistants (RAs)
+
+Our Support Service is available 24 hours a day and 365 days a year, including Christmas and Bank Holidays.
+
+After 5 pm on Monday to Thursday, 4 pm on Fridays, or during weekends, please phone our Resident Assistants on 01707 281010, and a member of staff will attend as soon as possible. Resident Assistants are students just like you, but they have received intensive training to help ensure that you always feel supported in all matters.
+
+Who Can Help?
+
+Residence Life Team
+
+Examples of the types of things we can help with are given below, but please remember, if you are not sure, call:
+
+If you are feeling unwell or very depressed
+
+If you are being threatened or harassed
+
+If you have seen or suspect drug misuse
+
+If you wish to make a serious noise complaint
+
+If you are locked in or out of your room
+
+Residential Allocations
+
+Please direct any queries regarding the allocation of your room to the Allocations Team either by visiting them in the Student Centre or contacting the team via email [email protected] (mailto:[email protected]).
+
+
+Residence Life Programme of Events
+
+The Residence Life team hosts a programme of weekly events throughout your stay with us, which provides opportunities to enhance life skills, make new lasting friendships, and support your wellbeing, all while helping to enhance your learning experience.
+
+Some of the events we run include:
+
+Students living in halls are eligible to attend all our sessions for free. For most of our events, all you need to do is arrive at the location on the advertised date and time. In some cases, these will be ticketed, and you can book your place through the relevant advertised links.
+
+You'll find information about all the latest events around the accommodation, standard rooms, helpdesks, and our dedicated Instagram and TikTok pages. Make sure to give us a follow!
+
+If you have any queries regarding our Residence Life programme of events, you can contact us by [email protected] (mailto:[email protected]), message us on Instagram @hertsreslife or call 01707284062.
+
+Top of page

knowledge_base/i-m-unhappy-in-my-accommodation.txt

@@ -0,0 +1,21 @@
+Title: I'm unhappy in my accommodation  | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/i-m-unhappy-in-my-accommodation
+
+I'm unhappy with my accommodation.
+
+Living away from home and in shared accommodation can be a challenging experience.  You may find that your neighbours are noisy, not cleaning the kitchen, not taking out the rubbish, feel homesick, or something might break in the middle of the night. Alternatively, you might be concerned about the welfare of another housemate.
+
+During office hours
+
+Please note that a member of the Residence Life and Safeguarding Team is available 24 hours a day, 365 days a year. We are here to support you in confidence while you are living on campus.
+
+On weekdays, a friendly team from the Residence Life and Safeguarding Team is here to help you on the College Lane and de Havilland Campuses. Please feel free to pop into the office to speak with someone in person, email ([email protected] (mailto:[email protected]))or call us.
+
+You may also wish to speak with someone from the Counselling services.
+
+Out of office hours
+
+If our Student Support Officers are not available, a team of Resident Assistants (RAs) is on call to provide assistance that cannot wait until the following morning.  You can contact the RA using the non-emergency security contact number.
+What if I live off-campus?
+
+Off-Campus Student Support (https://www.herts.ac.uk/life/student-accommodation/living-off-campus)is provided during office hours for all UH students living in the surrounding area of the university.

knowledge_base/international-student-support-advice-service.txt

@@ -0,0 +1,82 @@
+Title: Student Immigration Team (Advice) | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/international-student-support-advice-service
+
+Student Immigration Team (Advice)
+
+We are the University's first point of contact for any immigration questions and concerns.
+
+⚠️The rules relating to immigration and visas are complicated and are subject to change. Students and staff must receive accurate advice; therefore, always refer immigration matters to the Student Immigration Advisers.
+
+Learn why this is so essential.
+
+If you require support with linking your eVisa to your UKVI account, please visit the ASK Hutton Hub and ask for the Student Immigration Team. A member will be available to assist you.
+
+Adviser availability
+
+The Student Immigration Advisers are available to see students during the following times:
+
+**PLEASE NOTE ** Due to staff training, there will be no drop-in on Tuesday, 17 June.
+
+SIT Advice Online Appointments (//outlook.office365.com/book/[email protected]/?ae=true&login_hint) 2 pm - 4.10 pm (last appointment ends at 4:30 pm)
+
+CANCELLED 2 pm-3:30 pm Ask Herts (Hutton Hub) Drop-in session, no appointment necessary
+
+2 pm-3:30 pm Ask Herts (DeHav Hub) Drop-in session, no appointment necessary
+
+2 pm-3:30 pm Ask Herts (Hutton Hub) Drop-in session, no appointment necessary
+
+By appointment only
+
+Drop-in sessions
+
+During drop-in sessions, you do not need an appointment to see an adviser; log in to the kiosk and obtain a ticket. Please note that although we try to keep waiting times to a minimum, this is not always possible due to the complexity of immigration enquiries.
+
+Please be aware that we have a duty as a sponsor to ensure our students are compliant with their responsibilities. Therefore, we are required to escalate and report to UKVI any information you disclose that could be viewed as a breach of your visa conditions.
+
+You can contact us via telephone 01707 284800 or by [email protected] (mailto:[email protected])if you are unable to make the drop-in, and we will endeavour to answer your questions.
+
+SIT Advice Online Appointments
+
+This new service will run from 17 March 2025. You will need to book an appointment either on the day or up to 7 days in advance. The appointments will be 15 minutes long and will address only one question.  Book via the link above or here (//outlook.office365.com/book/[email protected]/?ae=true&login_hint).
+
+Making an appointment
+
+If you want to make an appointment to see an adviser, please [email protected] (mailto:[email protected])
+
+In the Subject Heading, please write 'Appointment Request' followed by your:
+
+Student ID Number
+
+Student Name
+
+Student Number
+
+Contact Details (email and phone number)
+
+Student availability dates/times
+
+Brief description of the nature of the enquiry (so we know how much time to allocate)
+
+If a private meeting room is needed
+
+Student Immigration Advisers are only permitted to offer immigration advice within their areas of competence. There are certain areas, including asylum and settlement, where they are unable to provide any immigration guidance. If you have  an urgent immigration question, then advice and information are available from other sources:
+
+The Joint Council for the Welfare of Immigrants (JCWI) (http://www.jcwi.org.uk/)
+
+UKCISA – UK Council for International Student Affairs (http://www.ukcisa.org.uk/)- UKCISA is an excellent source of information for international students. Their student advice line is open Monday, 1 pm - 4 pm, 020 7788 9214
+
+If you do need to speak to a lawyer about immigration matters, make sure that they are immigration specialists regulated by the Law Society (http://www.lawsociety.org.uk/choosingandusing/findasolicitor.law).
+
+Law Centres (http://www.lawcentres.org.uk/)provide independent specialist legal advice, assistance and representation services on a variety of welfare law issues. Not all Law Centres specialise in immigration law, so check first. The Luton Law Centre (https://www.lutonlawcentre.org.uk/immmigration/) can offer immigration advice.
+
+Essential guidelines for receiving immigration information
+
+Immigration advice in the UK is regulated by the Immigration Advice Authority (https://www.gov.uk/government/organisations/immigration-advice-authority)(IAA). The Immigration and Asylum Act 1999 made it unlawful for anyone to provide unregulated immigration advice or immigration services.
+
+The Student Immigration Advisers, part of the Student Immigration Team (Advice), are specifically trained to provide immigration advice and guidance to staff and students, as per IAA regulations.
+
+Guidelines for the provision of immigration advice within the University of Hertfordshire can be found in Appendix A (https://ask-herts-production.s3.eu-west-2.amazonaws.com/l6u84g0w0lu6gp60aoe7hg4f4yaz#file_id=1683)
+
+The University's Codes of Practice (https://ask-herts-production.s3.eu-west-2.amazonaws.com/0ksczjakkifudiac9g3bi36fsec1#file_id=1141)provides additional information to applicants and students sponsored by the University of Hertfordshire under Home Office Student regulations.
+
+(Top of page)

knowledge_base/leaving-your-accommodation.txt

@@ -0,0 +1,50 @@
+Title: Leaving your accommodation | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/leaving-your-accommodation
+
+Leaving your accommodation
+
+Leaving before the end of your accommodation contract and re-letting your room.
+
+You can request to leave early through the accommodation portal (https://www.residences.herts.ac.uk/) by clicking 'Early Departure'.
+
+The University will then note that you are leaving your room and that you wish for it to be re-let.
+
+You should be aware that you are liable for your accommodation fees up until the end date of your contract or until we can fill your room with another resident. Whilst we will do all that we can to achieve this, we cannot offer you a guarantee.  You should not attempt to re-let your room yourself, as this would breach the Terms and Conditions of Occupancy (https://www.herts.ac.uk/__data/assets/pdf_file/0018/253260/Accommodation-Terms-and-Conditions-of-Licence.pdf). Please note that any student found to have sublet their room will be subject to disciplinary procedures.
+
+Leaving at the end of your accommodation contract
+
+Vacate your room
+
+Remove all personal possessions and decorations, including items in communal areas.
+
+Remove food from lockers, fridges and freezers.
+
+Take all rubbish sacks to the outside bins.
+
+Leave your room by 10 am on the last day of your contract (or the date that you have agreed to leave your room)
+
+Return your key
+
+When you are ready to leave, please return your key and/or your accommodation swipe card (not your student ID card) to us. Where you return your key depends on where you live:
+
+Post
+
+We will not redirect your post. Post received after the end of your contract will be returned to the sender.
+
+You must make arrangements with the Royal Mail to have your post redirected. Complete a form available at a main Post Office or download the form from the Royal Mail website (https://www.royalmail.com/personal/receiving-mail/redirection).
+
+Vehicles
+
+All cars, motorbikes and bicycles must be removed by the end of your contract. Any remaining vehicles will be removed, and the owner will be charged for removal.
+
+Leaving out of hours
+
+Don't worry if you need to leave when our offices are closed.
+
+Postboxes are provided outside of each office for you to return your key.
+
+Put your key and/or accommodation swipe card in an envelope.
+
+Please write your name, student ID number, and the address of the room you are moving out of on the envelope and post it in the box.
+
+Arrange the return of your deposit.

knowledge_base/private-off-campus-accommodation-end-of-tenancy-moving-out-checklist.txt

@@ -0,0 +1,50 @@
+Title: Private Off-Campus Accommodation - End of Tenancy: Moving-Out Checklist | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/private-off-campus-accommodation-end-of-tenancy-moving-out-checklist
+
+Private Off-Campus Accommodation - End of Tenancy: Moving-Out Checklist
+
+As the academic year draws to a close, it is essential that those of you living in privately rented accommodation off-campus read the following Moving Out Checklist:
+
+1.       Confirm with your Landlord or Letting Agent in advance (approximately two months) whether you want to renew or terminate your Tenancy contract.
+
+2.       Sort through your belongings and throw out or recycle any items you no longer want or need. Websites like Freecycle or eBay can help you shift items and clear a space.
+
+3.       Start packing belongings a couple of weeks in advance – most of us have more items than we realise. Do not wait until the last minute, as this will result in a frenzied panic.
+
+4.       Arrange the redirection of your mail and the change of address. Don’t forget:
+
+·         Welwyn Hatfield Council (ensure your Council Tax records are up to date)
+
+·         University of Hertfordshire
+
+·         Electricity supplier
+
+·         Gas supplier
+
+·         Water supplier
+
+·         Internet/TV provider
+
+·         DVLA
+
+·         HMRC
+
+·         Employer
+
+·         Bank/Credit Card Provider
+
+·         Doctors’ Surgery/ Dentist
+
+5.       Start cleaning the property (your room and communal areas) one month before leaving. This will give you less to clean when you leave the property for the last time.
+
+6.       Schedule a final inspection and completion of final inventory with your Landlord or Letting Agent.
+
+7.       On your final day, take photos of your room and communal areas. This will act as valid evidence in future, if required.
+
+8.       Take photos of final meter readings for gas, electric and water.
+
+9.       At the end of your Tenancy Contract, send a written notice to your Landlord/Letting Agent requesting the release of your deposit. If there are any disputes regarding charges deemed unfair or unreasonable, raise a dispute with the deposit protection scheme as soon as possible. Please note that there is a deadline for submitting a dispute claim, so please act promptly.
+
+Please contact the University's Community Liaison & Support Officer for advice and guidance relating to living in private off-campus accommodation:
+
+Email:[email protected] (mailto:[email protected])or Telephone: 01707 285165

knowledge_base/problems-with-your-university-managed-accommodation.txt

@@ -0,0 +1,32 @@
+Title: Problems with your accommodation | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/problems-with-your-university-managed-accommodation
+
+Problems with your accommodation
+
+On campus
+
+Please get in touch with your Accommodation Helpdesk so we can resolve any issues and get things back up and running for you.
+
+If there is an urgent problem outside of office hours, please get in touch with Security.
+
+Examples of urgent maintenance problems would be:
+
+Kitchen flooded
+
+All the lights in your bedroom have stopped working.
+
+The electricity is not working.
+
+There is no hot water.
+
+I'm unable to get in or out of my flat/bedroom door.
+
+The window is broken.
+
+A pipe is leaking
+
+There is a fault showing on the fire alarm panel.
+
+Off campus
+
+If you live in private rented accommodation, you should contact your landlord in the first instance.

knowledge_base/study-abroad.txt

@@ -0,0 +1,40 @@
+Title: Applying to Study Abroad | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/study-abroad
+
+Applying to Study Abroad
+
+Application Procedure Flow Chart
+
+Complete the online application form.
+
+The online application portal can be found on the Study Abroad site on Studynet, link: link:https://herts.instructure.com/courses/95007 (https://herts.instructure.com/courses/95007). Your Programme Leader must sign the Research form (found on Studynet) to give their approval of your application.
+
+The online application portal will be open until 9th February 2025  for the 2025-26 academic year.
+
+Applications are sorted by preferred partner (first choice) and ranked based on a weighted average of available academic results. Places are allocated at each partner university based on these results and the number of places available at the partner university.
+
+If it is not possible to offer you a place at your first choice, then your second and third choices will be considered.
+
+You will be notified to which partner university you have been allocated, and a nomination will be sent to that partner on your behalf. You will be nominated for one of your choices.
+
+If you decide to proceed (and are accepted), you will be sent application details (online or paper-based) for you to make a direct application to the partner.
+
+You are required to attend a pre-departure meeting, scheduled for April.  An email invitation will be sent closer to the time with more information.
+
+During the pre-departure meeting, the Study Abroad Office will provide further information about your time abroad, and there will be an opportunity to meet with fellow students going to the same partner universities as yourself.
+
+You must complete a Learning Agreement, listing the modules that you propose to take whilst studying abroad in conjunction with your Programme Leader. The learning agreement must include a sufficient number of modules or courses, totalling 60 UH credits per semester.
+
+You need to make an appointment with your Programme Leader to agree on your programme of study. In addition, if taking a Replacement Year, you must supply the Programme Leader with module information so that they can confirm that you will be following a matched programme.
+
+In addition, if taking a Replacement Year, your School Associate Dean (Academic Quality Assurance) or nominee must countersign the Learning Agreement.
+
+It's the students' responsibility to ensure that they are taking sufficient credits at the partner university, which is usually expected of a full-time student at that university.
+
+Once the Study Abroad Office receives offer letters or confirmation from the partner university, you will be contacted when they arrive. You will need these documents to apply for a visa. Students are responsible for researching and applying for their Visas after receiving their offer letter from the partner university.
+
+You are advised not to make travel plans until you have met both academic and school requirements and obtained permission from the school to travel.
+
+You must satisfy the progression rules within your school, which may require achieving a specific grade point average. Module failure may prevent you from taking up study abroad, as well as any outstanding payments, at the time of application.
+
+When you arrive at your host university, you must ask the study abroad coordinator to sign and stamp your Confirmation of Arrival Form and countersign your Learning Agreement.

knowledge_base/studynet.txt

@@ -0,0 +1,85 @@
+Title: StudyNet and Canvas modules | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/studynet
+
+StudyNet and Canvas modules
+
+StudyNet offers 24/7 access to a wealth of online resources, including your timetable, library resources, and University news, and provides a gateway to your modules and the University's online services.
+
+From StudyNet's homepage, you can jump into Canvas, our learning environment. Canvas provides access to your modules, assessments, lecture recordings, and information about your Programme. For help and support with using your Canvas modules, including submitting assignments. Click the 'help' option within Canvas.
+
+There is also a Canvas app available for download from the Apple App Store or Google Play Store, which provides notifications about your course.
+
+StudyNet
+
+Using StudyNet with multiple accounts or on a computer you share with friends or family
+
+I'm experiencing an issue with StudyNet.
+
+Accessing StudyNet agreements (SNAs) on StudyNet
+
+Help with Canvas
+
+What if my modules are incorrect?
+
+I am not receiving notifications by email.
+
+StudyNet
+
+StudyNet offers 24/7 access to a wealth of online resources, including your timetable, library resources, and University news, and provides a gateway to your modules and the University's online services.
+
+The homepage presents the upcoming activities in your module that you need to be aware of, including timetabled sessions and assignments. It provides a view of the next few weeks, allowing you to plan your time effectively. We recommend you check StudyNet regularly and keep track of future activities.
+
+Top of page
+
+Using StudyNet with multiple accounts or on a computer you share with friends or family
+
+Important: If you are a staff member who is also a student, or if you use a shared computer, such as one you share with your family, please note the following.
+
+StudyNet uses your Office 365 login, which may be remembered between sessions.
+
+It is essential that you log out of your account (My Account -> Logout) and then close your web browser. Otherwise, Office 365 might remember your login details.
+
+Suppose you have two University accounts. Always log out. If you have a non-UH Office 365 account and a UH Office 365 account, we recommend using separate web browsers for each account or using 'Private Browsing' for one of the accounts. Alternatively, if your web browser supports multiple user profiles, create a UH profile and a personal profileUse Chrome with various profiles (https://support.google.com/chrome/answer/2364824?hl=en-GB&co=GENIE.Platform%3DDesktop)Use Edge with numerous profiles (https://support.microsoft.com/en-au/topic/sign-in-and-create-multiple-profiles-in-microsoft-edge-df94e622-2061-49ae-ad1d-6f0e43ce6435)Use Safari with different profiles:iphone (https://support.apple.com/en-gb/guide/iphone/iphd27a9ff22/ios)- Mac with offer it with next OSUse Firefox with multipe profiles (https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#:~:text=You%20can%20have%20multiple%20Firefox,Dedicated%20profiles%20per%20Firefox%20installation.)
+
+Use Chrome with multiple profiles (https://support.google.com/chrome/answer/2364824?hl=en-GB&co=GENIE.Platform%3DDesktop)
+
+Use Edge with multiple profiles (https://support.microsoft.com/en-au/topic/sign-in-and-create-multiple-profiles-in-microsoft-edge-df94e622-2061-49ae-ad1d-6f0e43ce6435)
+
+Use Safari with multiple profiles: iPhone (https://support.apple.com/en-gb/guide/iphone/iphd27a9ff22/ios)- Mac with the following OS.
+
+Use Firefox with multiple profiles (https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#:~:text=You%20can%20have%20multiple%20Firefox,Dedicated%20profiles%20per%20Firefox%20installation.)
+
+Top of page
+
+I have a problem with StudyNet.
+
+Suppose you have multiple Office 365 accounts. Please see the advice above about 'Using StudyNet with multiple accounts or on a computer you share with friends or family'.
+
+Suppose you have a problem with StudyNet. Email the helpdesk with the title 'Issues with StudyNet'. Explain the issue you are experiencing. Please provide us with the details of your login account and the web browser you are using, along with some screenshots.
+
+[email protected] (mailto:[email protected]?subject=Problem%20with%20new%20StudyNet&body=Username:%0d%0aDetails%20of%20the%20problem:%0d%0aWeb%20browser:%0d%0aOperating%20System:%0d%0a)
+
+Help with Canvas
+
+What if my modules are incorrect on Canvas?
+
+Your modules are updated automatically from your Student Record (../../../your-student-record).  If your module is missing in Canvas, check your Student Record to ensure you are registered for the module. If your Student Record is incorrect, please get in touch with the Ask Herts service (../../../ask-herts-your-questions-answered-online-on-campus).
+
+If you have a module listed on your Student Record that is not visible in Canvas, please allow two working days for the link to appear.  If a link is still missing, this is usually for one of two reasons:
+
+The module is a Semester B module, and we have not yet created a website for it. Don't worry. We create Semester B modules nearer the start of Semester B.
+
+The other common reason is that your module might be what is known as a 'linked module'. This is where the module runs under several different module codes on other programmes of study, but is timetabled together. Often, the Module Leader will decide to link the modules together and teach you as one cohort. If you see a module with a similar title that is not on your Student Record, it is most likely a linked module. Check the module's homepage, where your tutor will hopefully have identified all the modules using the website.
+
+I am not receiving notifications to my email.
+
+Canvas uses your email address on your Student Record (../../../your-student-record). If you make a change to your email address on your Student Record. You need to confirm the change in Canvas. To enable your new email address:
+
+Log in to Canvas.
+
+Click on 'Account'
+
+Click on 'Settings'
+
+On the right-hand side of the page, if you see a '!' next to the email address. Click on the new email address and then follow the instructions to confirm your new address.
+

knowledge_base/summer-accommodation.txt

@@ -0,0 +1,64 @@
+Title: Summer Vacation Accommodation 2025 | Ask Herts | University of Hertfordshire
+URL: https://ask.herts.ac.uk/summer-accommodation
+
+Summer Vacation Accommodation 2025
+
+Summer vacation applications will open at 11 am on Tuesday, 6th May, and you can apply through the accommodation portal (https://www.residences.herts.ac.uk/).
+
+Summer accommodation is only available on the College Lane campus.
+
+To apply, please follow these steps:
+
+1) Sign in to your accommodation account or create an account if this is your first time applying for on-campus accommodation.
+
+2) Open the 2024/25 academic year and scroll down to the "Summer Vacation" option.
+
+3) Click the "Create Application" button and complete all steps in the application process. Upon submitting your application, you will receive an email confirmation.
+
+Prices range from £125.44 - £262.71 per week:
+
+·       Studio Flat £252.70 - £262.71 (Limited availability)
+
+·       Enhanced £212.17- £220.71 (Limited availability)
+
+·       Single En-Suite College Lane £199.85 - £208.04
+
+·       Townhouse £188.44 - £195.93
+
+·       Telford £149.45 – £155.26 (Limited availability)
+
+·       Twin £125.44 - £127.05 (Limited availability)
+
+If the room type you wish to apply for is not listed above, it will unfortunately not be available during the summer.
+
+Vacation rooms are available from July 12, 2025, for students currently living on campus, and you will receive an offer from mid-June onwards.
+
+The last night you can stay in a summer vacation room is Friday, September 5th. If you are not returning to your accommodation in September, we will not be able to offer you any extension after this date. You will need to ensure that you vacate your room by 10 am on 6th September.
+
+If you have a booking for September onwards and need to stay in accommodation beyond September 6th, further information will be sent to you with your summer vacation room offer.
+
+If you are currently living in a Semester-Only room with a contract end date of May 24th, a Premium room with a contract end date of June 14th, or an HIC room with a contract end date of July 5th, and you wish to stay for the vacation, please apply as soon as possible. We will make you an offer, subject to availability, debt and discipline checks, before your current contract expires.
+
+If you already have a room booked with us from September 2025, please provide the Flat and Room Number in the Additional Information section of the application form.
+
+Please be aware that we will not be able to make an offer of accommodation if you have any outstanding debt to the University or any disciplinary record.
+
+Please note that if you wish to decline your offer of accommodation or change your dates after an offer has been made, a £25 Variation of Contract charge will be applied to your account.
+
+If you are currently living off campus and wish to take a room on campus for the vacation, you will be able to move in from July 19th.
+
+Please be aware that we will not be able to make an offer of accommodation if you have any outstanding debt to the University or any disciplinary action on your record.
+
+Conditions of summer accommodation
+
+You must not have any outstanding debt to the University or have received a final warning for disciplinary action.
+
+Apply by May 31st - we cannot guarantee housing to anyone who applies after this date.
+
+If we have more applicants than rooms, priority will be given to those on extended courses (who have applied before the closing date)
+
+You may be required to move to a different room.
+
+The cost of your summer accommodation booking is payable in advance.
+
+Please note that once an offer has been made and accepted, a £25 variation of contract charge will apply for any alterations or cancellations.