| 员工,组别,平均通话时长,话务量,平均等待时间,工时利用率 | |
| 1,乙,22.08,60,109.14,75% | |
| 2,乙,24.59,126,39.53,57% | |
| 3,乙,12,141,45.65,72% | |
| 4,甲,17.82,504,0.66,105% | |
| 5,甲,16.95,394,106.61,129% | |
| 6,丙,23.55,228,12.13,96% | |
| 7,甲,21.35,53,24.68,37% | |
| 8,乙,18.89,309,11.65,70% | |
| 9,甲,22.05,349,17.11,88% |
| 员工,组别,平均通话时长,话务量,平均等待时间,工时利用率 | |
| 1,乙,22.08,60,109.14,75% | |
| 2,乙,24.59,126,39.53,57% | |
| 3,乙,12,141,45.65,72% | |
| 4,甲,17.82,504,0.66,105% | |
| 5,甲,16.95,394,106.61,129% | |
| 6,丙,23.55,228,12.13,96% | |
| 7,甲,21.35,53,24.68,37% | |
| 8,乙,18.89,309,11.65,70% | |
| 9,甲,22.05,349,17.11,88% |