Ataur77/ecommerce-customer-support
Text2Text Generation
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Complaint
stringlengths 24
98
| Category
stringclasses 16
values | Urgency
stringclasses 4
values | target
stringclasses 59
values |
|---|---|---|---|
I can’t add a new address — button does nothing. | Account & Shipping | Low | Account & Shipping | Low |
Flash sale prices aren’t reflected during checkout. and I need help urgently | Promotions | Immediate | Promotions | Immediate |
System declined my payment without any reason. — this is very frustrating | Payments | Immediate | Payments | Immediate |
The shipping company marked it as delivered to the wrong city. and I need help urgently | Order Tracking | Medium | Order Tracking | Medium |
Site logs me out randomly. which is unacceptable | Technical Issues | Medium | Technical Issues | Medium |
I never received the promised sign-up bonus. and I don't know what to do next | Promotions | Medium | Promotions | Medium |
It looks like a returned item — packaging was already opened. — this is very frustrating | Product Issues | Low | Product Issues | Low |
Order timed out after payment, but money is gone. | Payments | Low | Payments | Low |
No updates in 7 days — where is my stuff? even after multiple attempts | Order Tracking | Medium | Order Tracking | Medium |
I paid for express delivery and it’s still not shipped. — this is very frustrating | Order Tracking | Low | Order Tracking | Low |
The discount code I got by email doesn’t work on any items. even after multiple attempts | Promotions | High | Promotions | High |
Your support team said I’d get refunded — it's been a week. despite following all instructions | Refunds | Medium | Refunds | Medium |
It shipped to the wrong apartment. — this is very frustrating | Account & Shipping | Low | Account & Shipping | Low |
Order timed out after payment, but money is gone. — this is very frustrating | Payments | Medium | Payments | Medium |
I never received the promised sign-up bonus. even after multiple attempts | Promotions | Medium | Promotions | Medium |
Site logs me out randomly. and there's no explanation anywhere | Technical Issues | High | Technical Issues | High |
I’m stuck on the loading screen forever. which is unacceptable | Technical Issues | Immediate | Technical Issues | Immediate |
No updates in 7 days — where is my stuff? — this is very frustrating | Order Tracking | Low | Order Tracking | Low |
Package was rerouted without telling me. — this is very frustrating | Order Tracking | High | Order Tracking | High |
It has a foul odor like chemicals. which is unacceptable | Product Issues | High | Product Issues | High |
I’m stuck on the loading screen forever. and I don't know what to do next | Technical Issues | Medium | Technical Issues | Medium |
I never received the promised sign-up bonus. which is unacceptable | Promotions | High | Promotions | High |
I clicked on a 15% off ad and it vanished at checkout. | Promotions | Low | Promotions | Low |
I can’t add a new address — button does nothing. and I need help urgently | Account & Shipping | Medium | Account & Shipping | Medium |
The return was delivered, but no refund yet. and I need help urgently | Refunds | Low | Refunds | Low |
Duplicate orders were placed by mistake and I can't cancel. despite following all instructions | Order Issues | Medium | Order Issues | Medium |
This isn't what I ordered — it’s the wrong model. and I don't know what to do next | Product Issues | Immediate | Product Issues | Immediate |
I can’t add a new address — button does nothing. please fix this ASAP | Account & Shipping | Low | Account & Shipping | Low |
There are defects in the stitching of this garment. please fix this ASAP | Product Issues | High | Product Issues | High |
The courier lost my order — I need a replacement ASAP. despite following all instructions | Order Tracking | Immediate | Order Tracking | Immediate |
The box arrived empty, just packing materials. please fix this ASAP | Order Issues | Immediate | Order Issues | Immediate |
There are defects in the stitching of this garment. and I don't know what to do next | Product Issues | Medium | Product Issues | Medium |
Used Apple Pay — no order confirmation received. please fix this ASAP | Payments | Medium | Payments | Medium |
The courier lost my order — I need a replacement ASAP. please fix this ASAP | Order Tracking | High | Order Tracking | High |
The discount code I got by email doesn’t work on any items. and I don't know what to do next | Promotions | High | Promotions | High |
I used a valid code and it applied, but was later removed. and I don't know what to do next | Promotions | Low | Promotions | Low |
The box arrived empty, just packing materials. even after multiple attempts | Order Issues | High | Order Issues | High |
There are defects in the stitching of this garment. even after multiple attempts | Product Issues | High | Product Issues | High |
You promised a refund 10 days ago — still nothing in my account. — this is very frustrating | Refunds | Medium | Refunds | Medium |
Tracking says delivered, but nothing is at my door. despite following all instructions | Order Tracking | High | Order Tracking | High |
App is extremely slow today. despite following all instructions | Technical Issues | High | Technical Issues | High |
Duplicate orders were placed by mistake and I can't cancel. even after multiple attempts | Order Issues | Immediate | Order Issues | Immediate |
You sent me a tracking number that doesn’t exist. even after multiple attempts | Order Tracking | Medium | Order Tracking | Medium |
Tracking says delivered, but nothing is at my door. and it's really disappointing | Order Tracking | Immediate | Order Tracking | Immediate |
Error message keeps popping up during login. and I need help urgently | Technical Issues | High | Technical Issues | High |
You refunded the wrong amount. even after multiple attempts | Refunds | Medium | Refunds | Medium |
Everything came except the most expensive item I paid for. please fix this ASAP | Order Issues | Medium | Order Issues | Medium |
My order shows 'fulfilled' but I never received it. please fix this ASAP | Order Issues | High | Order Issues | High |
The app froze during checkout and now my cart is empty. despite following all instructions | Technical Issues | High | Technical Issues | High |
Billing and shipping addresses keep getting swapped. please fix this ASAP | Account & Shipping | High | Account & Shipping | High |
The box arrived empty, just packing materials. and I need help urgently | Order Issues | High | Order Issues | High |
It has a foul odor like chemicals. even after multiple attempts | Product Issues | High | Product Issues | High |
I didn’t approve this transaction. despite following all instructions | Payments | Low | Payments | Low |
Billing and shipping addresses keep getting swapped. which is unacceptable | Account & Shipping | High | Account & Shipping | High |
My tracking shows 'label created' for 5 days with no movement. — this is very frustrating | Order Tracking | Immediate | Order Tracking | Immediate |
It says 'Buy 1 Get 1 Free' but I was charged for both items. and it's really disappointing | Promotions | Medium | Promotions | Medium |
I can’t change my shipping method after ordering. even after multiple attempts | Account & Shipping | Immediate | Account & Shipping | Immediate |
The zipper broke the first time I used the bag. and I don't know what to do next | Product Issues | Low | Product Issues | Low |
The discount code I got by email doesn’t work on any items. and it's really disappointing | Promotions | Medium | Promotions | Medium |
Search results don’t load anything anymore. despite following all instructions | Technical Issues | Immediate | Technical Issues | Immediate |
Referral code said $10 off, but it did nothing. which is unacceptable | Promotions | High | Promotions | High |
I received store credit instead of a cash refund I requested. please fix this ASAP | Refunds | High | Refunds | High |
I want a refund but there's no option in the return menu. which is unacceptable | Refunds | High | Refunds | High |
I didn’t approve this transaction. and there's no explanation anywhere | Payments | Immediate | Payments | Immediate |
Wrong items delivered — not even close to what I ordered. and I need help urgently | Order Issues | Low | Order Issues | Low |
It shipped to the wrong apartment. and there's no explanation anywhere | Account & Shipping | Immediate | Account & Shipping | Immediate |
Instructions were unclear and impossible to follow. which is unacceptable | Product Issues | Low | Product Issues | Low |
I updated my address but order still went to the old one. and I need help urgently | Account & Shipping | Medium | Account & Shipping | Medium |
I want a refund but there's no option in the return menu. and I need help urgently | Refunds | Medium | Refunds | Medium |
Shipping info shows a state I don’t live in. which is unacceptable | Account & Shipping | Immediate | Account & Shipping | Immediate |
Missing accessories from the package. | Product Issues | Immediate | Product Issues | Immediate |
The courier lost my order — I need a replacement ASAP. and it's really disappointing | Order Tracking | Medium | Order Tracking | Medium |
I never got tracking info in the first place. despite following all instructions | Order Tracking | Low | Order Tracking | Low |
Still waiting for confirmation that my refund is being processed. which is unacceptable | Refunds | Medium | Refunds | Medium |
Used Apple Pay — no order confirmation received. and I don't know what to do next | Payments | Immediate | Payments | Immediate |
My loyalty points are missing even after multiple purchases. and there's no explanation anywhere | Promotions | Low | Promotions | Low |
Tracking says delivered, but nothing is at my door. — this is very frustrating | Order Tracking | Immediate | Order Tracking | Immediate |
Your support team said I’d get refunded — it's been a week. which is unacceptable | Refunds | Immediate | Refunds | Immediate |
Only part of my order arrived — the rest is missing. and it's really disappointing | Order Issues | Medium | Order Issues | Medium |
Duplicate orders were placed by mistake and I can't cancel. please fix this ASAP | Order Issues | Immediate | Order Issues | Immediate |
Can’t apply filters while browsing products. even after multiple attempts | Technical Issues | High | Technical Issues | High |
Flash sale prices aren’t reflected during checkout. please fix this ASAP | Promotions | Immediate | Promotions | Immediate |
Bank says payment went through, you say it didn’t. and I need help urgently | Payments | Low | Payments | Low |
Referral code said $10 off, but it did nothing. and there's no explanation anywhere | Promotions | Immediate | Promotions | Immediate |
Wrong items delivered — not even close to what I ordered. please fix this ASAP | Order Issues | High | Order Issues | High |
Your support team said I’d get refunded — it's been a week. and it's really disappointing | Refunds | Low | Refunds | Low |
Shipping info shows a state I don’t live in. — this is very frustrating | Account & Shipping | Medium | Account & Shipping | Medium |
Missing accessories from the package. and it's really disappointing | Product Issues | Immediate | Product Issues | Immediate |
Flash sale prices aren’t reflected during checkout. and I don't know what to do next | Promotions | Medium | Promotions | Medium |
I was charged twice for the same item. and I don't know what to do next | Payments | Low | Payments | Low |
App is extremely slow today. even after multiple attempts | Technical Issues | Low | Technical Issues | Low |
One side of the headphones doesn't work. despite following all instructions | Product Issues | High | Product Issues | High |
Referral code said $10 off, but it did nothing. — this is very frustrating | Promotions | Immediate | Promotions | Immediate |
Transaction failed but my card got debited anyway. please fix this ASAP | Payments | Immediate | Payments | Immediate |
The app froze during checkout and now my cart is empty. and I need help urgently | Technical Issues | Low | Technical Issues | Low |
Wrong items delivered — not even close to what I ordered. and it's really disappointing | Order Issues | Immediate | Order Issues | Immediate |
It looks like a returned item — packaging was already opened. even after multiple attempts | Product Issues | Medium | Product Issues | Medium |
Can’t reset my password — reset link doesn’t work. please fix this ASAP | Account & Shipping | Low | Account & Shipping | Low |
My order shows 'fulfilled' but I never received it. even after multiple attempts | Order Issues | High | Order Issues | High |
The box arrived empty, just packing materials. and I don't know what to do next | Order Issues | Immediate | Order Issues | Immediate |
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