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INFORMATION-TECHNOLOGY
|
Arabic, Back-up, budgets, hardware, client, Database, database management, designing, disaster recovery, documentation, financial, Help Desk, HP, local area network, LAN, Leadership, access, network, networks, NT servers, PC's, policies, printer, processes, Research, sql, MS SQL, desktop support, training programs, Trouble shooting, troubleshooting, Upgrades, WAN, workflow
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AMERICAN MILITARY UNIVERSITY, National Security Studies Cyber Security, Master of Arts, AIR FORCE AIR COMMAND AND STAFF COLLEGE, Aerospace, Cyberspace and Joint Professional Education, Graduate Certificate, MARYMOUNT UNIVERSITY, Computer Information Systems Management, Master of Science, MARYMOUNT UNIVERSITY, Computer Information Systems, Bachelor of Science
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Administrator of Information Technology, United States Senate Network Support Engineer, United States Senate Software Specialist
|
ADMINISTRATOR OF INFORMATION TECHNOLOGY Summary Advanced Desktop Support Lead/Manager with 14 plus years of experience in the Information Technology field providing Tier II - III technical support. I have demonstrated highly advanced troubleshooting techniques in resolving end-user issues with swift efficiency and going above and beyond SLA. 15 plus years of experience working with United Senate end-users across multiple technological platforms. Experience Company Name Administrator of Information Technology City January 17th 2007- Present). Research, implement and support new technologies in support of developing public policy implement and support of 175-person infrastructure upgrades Train technical and general staff in support processes and troubleshooting techniques Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure. Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures. Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor. Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation. Prepares users by designing and conducting training programs; providing references and support. Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software. Meets financial requirements by submitting information for budgets; monitoring expenses for the entire Leadership conference. Protects organization's value by keeping information confidential. Company Name United States Senate Network Support Engineer City August 17th 20004 -2006). Integrated, selected and developed procedures to support 3rd party. Provided support for software, printing, and network access issues to entire Senate community. Provided senior level support to internal Help Desk operations. Worked on integrating with 3rd party software. Responsible for installation, configuration and support of Capitol Correspond sql database. Trouble shooting with HP printer issues. Worked on connecting and configuring PC's, and NT servers to the network. Assure that H/W and software are working smoothly within the environment. Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems. Back-up systems and updates. Perform special projects as needed. Identify, research, and recommend solutions on technical issues as needed. Company Name United States Senate Software Specialist City August 15th 2000 -2004). Provides client site level 2 support of capitol Correspond database management software running on MS SQL database. Responsible for installation, configuration and support of Capitol Correspond SQL database. Provided client training for the use of Capitol Correspond Database. Trouble shooting with MS SQL, and troubleshooting printer issues. Provided client training for the use of Capitol Correspond Database. Worked on connecting and configuring PCs, and NT servers to the network. Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems. Back-up systems and updates. Perform special projects as needed. Identify, research, and recommend solutions on technical issues as needed. Education AMERICAN MILITARY UNIVERSITY 2014 Master of Arts : National Security Studies Cyber Security National Security Studies Cyber Security AIR FORCE AIR COMMAND AND STAFF COLLEGE 2013 State Graduate Certificate: Aerospace, Cyberspace and Joint Professional Education. MARYMOUNT UNIVERSITY 2007 Master : Science Computer Information Systems Management City , State Science Computer Information Systems Management MARYMOUNT UNIVERSITY 1999 Bachelor of Science : Computer Information Systems City , State Computer Information Systems MCAFEE CYBER INSTITUTE Certified Cyber Intelligence Professional (CCIP). 2016 Professional Affiliations Member of the Delta Epsilon Sigma Honor Society Member of Intelligence and National Security Alliance. Member of the Senate Information Security IT group. Member of Council for Emerging National Security Affairs. Member of Partnership for Secure America. Publications Congressional Scholar Certificate: Security Policy.
CompTIA A+, Network+ Security+ (2016) Languages Arabic (fluent) Skills Arabic, Back-up, budgets, hardware, client, Database, database management, designing, disaster recovery, documentation, financial, Help Desk, HP, local area network, LAN, Leadership, access, 2000, network, networks, NT servers, PC's, policies, printer, processes, Research, sql, MS SQL, desktop support, training programs, Trouble shooting, troubleshooting, Upgrades, WAN, workflow
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME749872202" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_749872202_1_485838242" style="padding-top:0px;"> <div class="name bottomborder" itemprop="name"> <span class="field" id="749872202FNAM1"> </span> <span> </span> <span class="field" id="749872202LNAM1"> ADMINISTRATOR OF INFORMATION TECHNOLOGY</span> </div> <div class="lowerborder bottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM749872208" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM749872208"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_749872208_1_485838259" style="padding-top:0px;"> <div class="field singlecolumn" id="749872208FRFM1"> Advanced Desktop Support Lead/Manager with 14 plus years of experience in the Information Technology field providing Tier II - III technical support. I have demonstrated highly advanced troubleshooting techniques in resolving end-user issues with swift efficiency and going above and beyond SLA. 15 plus years of experience working with United Senate end-users across multiple technological platforms.</div> </div> </div> <div class="section" id="SECTION_HILT749872216" style="padding-top:0px;"> </div> <div class="section" id="SECTION_ACCM749872697" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR749872204" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR749872204"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_749872204_1_485838244" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="749872204COMP1" itemprop="name"> Company Name</span> <span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="749872204JTIT1"> Administrator of Information Technology</span> <br/> <span class="joblocation jobcity" id="749872204JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="749872204JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="749872204JDES1" itemprop="description"> <ul> <li> January 17th 2007- Present).</li> <li> Research, implement and support new technologies in support of developing public policy implement and support of 175-person infrastructure upgrades Train technical and general staff in support processes and troubleshooting techniques Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure.</li> <li> Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures.</li> <li> Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.</li> <li> Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.</li> <li> Prepares users by designing and conducting training programs; providing references and support.</li> <li> Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.</li> <li> Meets financial requirements by submitting information for budgets; monitoring expenses for the entire Leadership conference.</li> <li> Protects organization's value by keeping information confidential.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_749872204_2_485838245" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="749872204COMP2" itemprop="name"> Company Name</span> <span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="749872204JTIT2"> United States Senate Network Support Engineer</span> <br/> <span class="joblocation jobcity" id="749872204JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="749872204JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="749872204JDES2" itemprop="description"> <ul> <li> August 17th 20004 -2006).</li> <li> Integrated, selected and developed procedures to support 3rd party.</li> <li> Provided support for software, printing, and network access issues to entire Senate community.</li> <li> Provided senior level support to internal Help Desk operations.</li> <li> Worked on integrating with 3rd party software.</li> <li> Responsible for installation, configuration and support of Capitol Correspond sql database.</li> <li> Trouble shooting with HP printer issues.</li> <li> Worked on connecting and configuring PC's, and NT servers to the network.</li> <li> Assure that H/W and software are working smoothly within the environment.</li> <li> Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems.</li> <li> Back-up systems and updates.</li> <li> Perform special projects as needed.</li> <li> Identify, research, and recommend solutions on technical issues as needed.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_749872204_3_485838246" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="749872204COMP3" itemprop="name"> Company Name</span> <span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="749872204JTIT3"> United States Senate Software Specialist</span> <br/> <span class="joblocation jobcity" id="749872204JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="749872204JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="749872204JDES3" itemprop="description"> <ul> <li> August 15th 2000 -2004).</li> <li> Provides client site level 2 support of capitol Correspond database management software running on MS SQL database.</li> <li> Responsible for installation, configuration and support of Capitol Correspond SQL database.</li> <li> Provided client training for the use of Capitol Correspond Database.</li> <li> Trouble shooting with MS SQL, and troubleshooting printer issues.</li> <li> Provided client training for the use of Capitol Correspond Database.</li> <li> Worked on connecting and configuring PCs, and NT servers to the network.</li> <li> Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems.</li> <li> Back-up systems and updates.</li> <li> Perform special projects as needed.</li> <li> Identify, research, and recommend solutions on technical issues as needed.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC749872205" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC749872205"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_749872205_1_485838248" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="749872205SCHO1" itemprop="name"> AMERICAN MILITARY UNIVERSITY</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="749872205GRYR1"> 2014</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="749872205DGRE1" itemprop="name"> Master of Arts</span> <span> : </span> <span class="programline" id="749872205STUY1"> National Security Studies Cyber Security</span> </span> <span class="paddedline"> <span class="field" id="749872205FRFM1"> National Security Studies Cyber Security</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_749872205_2_485838249" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="749872205SCHO2" itemprop="name"> AIR FORCE AIR COMMAND AND STAFF COLLEGE</span> <span class="datesWrapper"> <span class="jobdates" id="749872205GRYR2"> 2013</span> <span> </span> </span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="749872205SCIT2"> </span> <span class="joblocation jobstate" id="749872205SSTA2"> State</span> <span class="joblocation jobstate" id="749872205SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="749872205FRFM2"> Graduate Certificate: Aerospace, Cyberspace and Joint Professional Education.</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_749872205_3_485838250" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="749872205SCHO3" itemprop="name"> MARYMOUNT UNIVERSITY</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="749872205GRYR3"> 2007</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="749872205DGRE3" itemprop="name"> Master</span> <span> : </span> <span class="programline" id="749872205STUY3"> Science Computer Information Systems Management</span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="749872205SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="749872205SSTA3"> State</span> <span class="joblocation jobstate" id="749872205SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="749872205FRFM3"> Science Computer Information Systems Management</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_749872205_4_485838251" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="749872205SCHO4" itemprop="name"> MARYMOUNT UNIVERSITY</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="749872205GRYR4"> 1999</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="749872205DGRE4" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="749872205STUY4"> Computer Information Systems</span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="749872205SCIT4"> City</span> <span> , </span> <span class="joblocation jobstate" id="749872205SSTA4"> State</span> <span class="joblocation jobstate" id="749872205SCNT4"> </span> </span> <span class="paddedline"> <span class="field" id="749872205FRFM4"> Computer Information Systems</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_749872205_5_485838253" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="749872205SCHO5" itemprop="name"> MCAFEE CYBER INSTITUTE</span> <span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="749872205DGRE5" itemprop="name"> Certified Cyber Intelligence Professional (CCIP). 2016</span> <span class="programline" id="749872205STUY5"> </span> </span> <span class="paddedline"> <span class="field" id="749872205FRFM5"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL749872210" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL749872210"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_749872210_1_485838261" style="padding-top:0px;"> <div class="field singlecolumn" id="749872210FRFM1"> Member of the Delta Epsilon Sigma Honor Society Member of Intelligence and National Security Alliance. Member of the Senate Information Security IT group. Member of Council for Emerging National Security Affairs. Member of Partnership for Secure America. </div> </div> </div> <div class="section" id="SECTION_PUBL749872211" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_PUBL749872211"> Publications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_749872211_1_485838262" style="padding-top:0px;"> <div class="field singlecolumn" id="749872211FRFM1"> Congressional Scholar Certificate: Security Policy.
CompTIA A+, Network+ Security+ (2016)</div> </div> </div> <div class="section" id="SECTION_LANG749872213" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANG749872213"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_749872213_1_485838264" style="padding-top:0px;"> <div class="field singlecolumn" id="749872213FRFM1"> Arabic (fluent)</div> </div> </div> <div class="section" id="SECTION_SKLL749872215" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL749872215"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_749872215_1_485838266" style="padding-top:0px;"> <div class="field singlecolumn" id="749872215FRFM1"> Arabic, Back-up, budgets, hardware, client, Database, database management, designing, disaster recovery, documentation, financial, Help Desk, HP, local area network, LAN, Leadership, access, 2000, network, networks, NT servers, PC's, policies, printer, processes, Research, sql, MS SQL, desktop support, training programs, Trouble shooting, troubleshooting, Upgrades, WAN, workflow</div> </div> </div> </div>
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13,385,306 |
INFORMATION-TECHNOLOGY
|
C#, Oracle SQL, Information Management, SQL Server, TFS, SharePoint, SharePoint Designer, Database Design, Database Administration, Data Management, ASP.NET, Team Leadership, IIS, PL/SQL, ADO.NET, Tactical Planning, Application Development, Web Applications, IT Strategy, Microsoft SQL Server, Software Development, Agile Methodologies, Requirements Analysis, SDLC, XML, Information Technology, Software Project Management, Project Management, Analysis, Business Intelligence, Leadership
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Suffolk University - Sawyer School of Management, Management Information Systems, Master of Business Administration (MBA), Bachelor of Arts (BA), Economics
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Director of Information Technology, Team Leader, Chief Information Officer, Director of Applications Development
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DIRECTOR OF INFORMATION TECHNOLOGY Profile SUMMAR Y
Applying technology and workflow solutions to business challenges is exciting for me because I love to learn and apply
new lessons and approaches to support and enhance the organization to achieve its goals and mission. Core Qualifications C# Oracle SQL Oracle Information Management SQL Server SQL*Plus TFS SharePoint SharePoint Designer Database Design Database Administration Data Management ASP.NET Team Leadership IIS PL/SQL ADO.NET Tactical Planning Application Development Web Applications IT Strategy Microsoft SQL Server Software Development Agile Methodologies Requirements Analysis SDLC XML Information Technology SQL Software Project Management Project Management Analysis Business Intelligence Leadership Professional Experience Director of Information Technology 11/2012 to 08/2015 Company Name Provided application and network support services for the MSBA. The MSBA is a small quasi-public state authority who financially assists school districts in their school building projects. My group maintains a rackspace hosted asp.net solution tied to SQL Server. I had all the hardware and software refreshed as well as bringing the development group up to sql server, tfs, and VS 2012. I personally rewrote their utility and security library from VB.NET to C# and added many more classes to support more static helper functions. I also developed an architecture based on object modeling for a middle tier. I was the the login account administrator for the authority which utilized Santander Banking Services. I wore many hats with my team - developer, manager, network administration and help desk. I served as the project manager for all current projects and provided business analysis to work out business workflows for my team. I recommended Tableau as the authority's visualization business intelligence tool. We just started developing the infrastructure around the new business intelligence tool. We finished bringing in DSCI for data and phone lines and we are ready to have our phone system hosted in their data center. Team Leader 05/2005 to 11/2012 Company Name Lead clinical and research programming development and application support for applications developed by my group for the Cardiovascular Program. I had three teams under my leadership. I had the CAS and later the EMERIS group and I project managed the effort to replace a number of legacy systems with modern C# applications. The second group maintained professional and clinical billing for the cardiology department. The third group developed and maintained research applications for the cardiology's research department. I was the logical Oracle DBA who puts objects into production and I maintained our central job scheduler and placed those jobs into production as well. Chief Information Officer 07/2000 to 02/2005 Company Name Provide network, application and help desk support for the largest agency in the Commonwealth of Massachusetts, The Department of Mental Retardation. The agency is now called the Department of Developmental Services and at that time my network team of 5 managed the the entire state of Massachusetts office: 30 field office and 5 state school facilities. We upgraded to Zen 5.0 of Novell and remotely managed our desktops. We also developed client server model applications and the electronic service delivery model which was hosted in our facility with ITD's assistance. Our development platform was classic asp with vb.net and the back end was sql server. Director of Applications Development 02/1996 to 06/2000 Company Name Provided application development and support services to the Department of Youth Services. I lead the Year 2000. project to convert our Natural/Adabas mainframe system to a ASP web based application YSIS. I also helped out as a. banyan administrator to our Network Administrator. Education Master of Business Administration (MBA) : Management Information Systems, General
Delta Mu Delta Suffolk University - Sawyer School of Management City Management Information Systems, General
Delta Mu Delta Bachelor of Arts (BA) : Economics GPA: Omicron Delta Epsilon Economics Omicron Delta Epsilon Skills .NET, asp.net, VB.NET, Adabas, ADO, Agile, Application Development, ASP, agency, Banking, banyan, billing, business analysis, Business Intelligence, cardiology, client server, hardware, Data Management, Database Administration, Database Design, delivery, desktops, XML, help desk support, help desk, IIS, Information Technology, IT Strategy, Leadership, Team Leadership, mainframe, C#, office, SharePoint, Natural, Network Administrator, network administration, network support, network, Novell, object modeling, Oracle, Oracle DBA, developer, PL/SQL, Oracle SQL, phone system, programming, Project Management, Requirements Analysis, research, SDLC, Software Development, Microsoft SQL Server, SQL, sql server, Tableau, phone, Web Applications, Year 2000
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME647217701" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_647217701_1_421175654" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="647217701FNAM1"> </span> <span> </span> <span class="field lName" id="647217701LNAM1"> DIRECTOR OF INFORMATION TECHNOLOGY</span> </div> </div> </div> <div class="section" id="SECTION_SUMM647217703" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM647217703"> Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_647217703_1_421175663" style="padding-top:0px;"> <div class="field singlecolumn" id="647217703FRFM1"> SUMMAR Y
Applying technology and workflow solutions to business challenges is exciting for me because I love to learn and apply
new lessons and approaches to support and enhance the organization to achieve its goals and mission.</div> </div> </div> <div class="section" id="SECTION_HILT647217704" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT647217704"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_647217704_1_421175664" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="647217704SKC11"> <ul> <li> C# Oracle SQL Oracle</li> <li> Information Management SQL Server SQL*Plus</li> <li> TFS SharePoint SharePoint Designer</li> <li> Database Design Database Administration Data Management</li> <li> ASP.NET Team Leadership IIS</li> <li> PL/SQL ADO.NET Tactical Planning</li> <li> Application Development Web Applications IT Strategy</li> <li> Microsoft SQL Server Software Development Agile Methodologies</li> <li> Requirements Analysis SDLC XML</li> <li> Information Technology SQL Software Project Management</li> <li> Project Management Analysis Business Intelligence</li> <li> Leadership</li> </ul> </td> <td class="field twocol_2" id="647217704SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_TSKL647218201" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR647217705" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR647217705"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_647217705_1_421175656" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="647217705JTIT1"> Director of Information Technology</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="647217705JSTD1"> 11/2012</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="647217705EDDT1"> 08/2015</span> </span> </span> <span class="paddedline"> <span class="companyname" id="647217705COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline"> <span class="jobline" id="647217705JDES1" itemprop="description"> <ul> <li> Provided application and network support services for the MSBA.</li> <li> The MSBA is a small quasi-public state authority who financially assists school districts in their school building projects.</li> <li> My group maintains a rackspace hosted asp.net solution tied to SQL Server.</li> <li> I had all the hardware and software refreshed as well as bringing the development group up to sql server, tfs, and VS 2012.</li> <li> I personally rewrote their utility and security library from VB.NET to C# and added many more classes to support more static helper functions.</li> <li> I also developed an architecture based on object modeling for a middle tier.</li> <li> I was the the login account administrator for the authority which utilized Santander Banking Services.</li> <li> I wore many hats with my team - developer, manager, network administration and help desk.</li> <li> I served as the project manager for all current projects and provided business analysis to work out business workflows for my team.</li> <li> I recommended Tableau as the authority's visualization business intelligence tool.</li> <li> We just started developing the infrastructure around the new business intelligence tool.</li> <li> We finished bringing in DSCI for data and phone lines and we are ready to have our phone system hosted in their data center.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_647217705_2_421175657" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="647217705JTIT2"> Team Leader</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="647217705JSTD2"> 05/2005</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="647217705EDDT2"> 11/2012</span> </span> </span> <span class="paddedline"> <span class="companyname" id="647217705COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline"> <span class="jobline" id="647217705JDES2" itemprop="description"> <ul> <li> Lead clinical and research programming development and application support for applications developed by my group for the Cardiovascular Program.</li> <li> I had three teams under my leadership.</li> <li> I had the CAS and later the EMERIS group and I project managed the effort to replace a number of legacy systems with modern C# applications.</li> <li> The second group maintained professional and clinical billing for the cardiology department.</li> <li> The third group developed and maintained research applications for the cardiology's research department.</li> <li> I was the logical Oracle DBA who puts objects into production and I maintained our central job scheduler and placed those jobs into production as well.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_647217705_3_421175658" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="647217705JTIT3"> Chief Information Officer</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="647217705JSTD3"> 07/2000</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="647217705EDDT3"> 02/2005</span> </span> </span> <span class="paddedline"> <span class="companyname" id="647217705COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline"> <span class="jobline" id="647217705JDES3" itemprop="description"> <ul> <li> Provide network, application and help desk support for the largest agency in the Commonwealth of Massachusetts, The Department of Mental Retardation.</li> <li> The agency is now called the Department of Developmental Services and at that time my network team of 5 managed the the entire state of Massachusetts office: 30 field office and 5 state school facilities.</li> <li> We upgraded to Zen 5.0 of Novell and remotely managed our desktops.</li> <li> We also developed client server model applications and the electronic service delivery model which was hosted in our facility with ITD's assistance.</li> <li> Our development platform was classic asp with vb.net and the back end was sql server.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_647217705_4_421175659" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="647217705JTIT4"> Director of Applications Development</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="647217705JSTD4"> 02/1996</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="647217705EDDT4"> 06/2000</span> </span> </span> <span class="paddedline"> <span class="companyname" id="647217705COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline"> <span class="jobline" id="647217705JDES4" itemprop="description"> <ul> <li> Provided application development and support services to the Department of Youth Services.</li> <li> I lead the Year 2000.</li> <li> project to convert our Natural/Adabas mainframe system to a ASP web based application YSIS.</li> <li> I also helped out as a.</li> <li> banyan administrator to our Network Administrator.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC647217706" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC647217706"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_647217706_1_421175660" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="647217706DGRE1" itemprop="name"> Master of Business Administration (MBA)</span> <span> : </span> <span class="programline" id="647217706STUY1"> Management Information Systems, General
Delta Mu Delta</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="647217706SCHO1" itemprop="name"> Suffolk University - Sawyer School of Management</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="647217706SCIT1"> City</span> <span class="joblocation jobstate edustate" id="647217706SSTA1"> </span> <span class="joblocation eduCountry" id="647217706SCNT1"> </span> </span> </span> <span class="paddedline"> <span class="field" id="647217706FRFM1"> Management Information Systems, General
Delta Mu Delta</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_647217706_2_421175662" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="647217706DGRE2" itemprop="name"> Bachelor of Arts (BA)</span> <span> : </span> <span class="programline" id="647217706STUY2"> Economics</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="647217706SCHO2" itemprop="name"> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="647217706GRPA2"> Omicron Delta Epsilon</span> </span> <span class="paddedline"> <span class="field" id="647217706FRFM2"> Economics Omicron Delta Epsilon</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL647217718" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL647217718"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_647217718_1_421175666" style="padding-top:0px;"> <div class="field singlecolumn" id="647217718FRFM1"> .NET, asp.net, VB.NET, Adabas, ADO, Agile, Application Development, ASP, agency, Banking, banyan, billing, business analysis, Business Intelligence, cardiology, client server, hardware, Data Management, Database Administration, Database Design, delivery, desktops, XML, help desk support, help desk, IIS, Information Technology, IT Strategy, Leadership, Team Leadership, mainframe, C#, office, SharePoint, Natural, Network Administrator, network administration, network support, network, Novell, object modeling, Oracle, Oracle DBA, developer, PL/SQL, Oracle SQL, phone system, programming, Project Management, Requirements Analysis, research, SDLC, Software Development, Microsoft SQL Server, SQL, sql server, Tableau, phone, Web Applications, Year 2000</div> </div> </div> </div>
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38,753,827 |
INFORMATION-TECHNOLOGY
|
IT Strategy, IT Management, Project management, Business Intelligence, Cloud computing, SOX, HIPAA, GLBA, Team building, Enterprise platforms, Business continuity, Disaster recovery, Budgeting/Cost control, IT Infrastructure
|
University of Massachusetts, M.B.A, Arizona State University, B.S Real Estate
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Vice President, Information Technology, Director, IT Infrastructure, Manager, IT Operations - Windows, IT Manager - Networking, Systems, & Support, System Administrator, Inside Sales Representative
|
VICE PRESIDENT, INFORMATION TECHNOLOGY Executive Profile Performance-driven IT executive experienced in building technology organizations that make IT a strategic partner of the company. Creates IT competitive advantages in capability and scale by leveraging best-in-class infrastructures. Highly experienced in building, improving, and turning around IT organizations. Skill Highlights IT Strategy IT Management Project management Business Intelligence Cloud computing SOX, HIPAA, GLBA Team building Enterprise platforms Business continuity Disaster recovery Budgeting/Cost control IT Infrastructure Professional Experience Vice President, Information Technology November 2012 to Current Company Name － City , State Represent Information Technology as a member of the senior leadership team with oversight of all tactical and strategic aspects of corporate IT systems. Manage and lead six-person team that oversees all IT Infrastructure and Business Intelligence operations at one of the largest United Ways in the nation ($38M Revenue). Responsible for $1M annual IT budget including staffing, operations, purchasing, and vendor management with an emphasis on cost savings and value-based solutions. Engineered strategic evolution of Salesforce CRM with the implementation of email marketing, event registration, credit card purchasing, and volunteer management systems. Designed and executed IT portion of corporate headquarters move to a new 64,000 sq. ft. building with zero downtime. Oversaw the creation of a dedicated, IT business intelligence group and structured development environment in strategic support of CRM, data warehouse, and financial reporting systems. Technology engineering and support of 2-1-1 call center that processes 100,000 to 150,000 calls per year (50% of Colorado's statewide 2-1-1 calls). Recovered tens of thousands of dollars per year by consolidating and renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, utilizing refurbished equipment, and implementing virtualization technologies. Implemented company's first comprehensive monitoring and metrics of application, network and server availability/performance. Responsible for mission critical support of all computer, network, and telecom infrastructure including 175 Windows 7/8 workstations and 35 Windows 2008/2012 servers. Team maintains over 99.9% uptime for all mission critical hardware and software platforms. Director, IT Infrastructure March 2008 to November 2012 Company Name － City , State Directly responsible for mission critical support of all computer, network, and telecom infrastructure including 800 Windows XP/Windows 7 workstations and 160 Windows 2003/2008 servers at 28 treatment centers, five operations offices, and two co-location facilities. As the strategic and technical IT lead, built, manage, and backup eight person team including Network Engineer, System Administrator, Help Desk Manager and IT Support Specialists. Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews. Consistent record of delivering major IT projects on time and under budget including: integrations of newly acquired treatment centers, new treatment center builds, treatment center moves, co-location deployment, and co-location relocation. Maintain over 99.9% uptime for network infrastructure using an MPLS WAN with VPN over Internet redundancy. Maintain over 99.9% uptime for server infrastructure using high availability software (Citrix and Double-Take) and hardware (RAID, UPS, and hot spares) to support company treatment planning systems, record and verify systems, email, and all infrastructure servers. Designed, deployed, and tested company's first Business Continuity/Disaster Recovery infrastructure for core billing, financial and infrastructure systems. Implemented company's first comprehensive IT monitoring of network, server, power and temperature health using APC, HP, SolarWinds monitoring tools. Responsible for $2M OpEx and $2M CapEx IT budgets including staffing, hardware and software purchasing, telecom, BC/DR, and travel. Responsible for IT compliance with HIPAA and PCI regulations and have designed infrastructure to be complaint with SOX regulations for the future. Recovered up to $100,000/yr by consolidating billing and vendors, renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, and modeling VMWare-based virtualization. Coordinate and manage all communications between business operations and corporate IT. Developed first standardized IT project templates for treatment center integrations and new treatment center builds. Team responsible for closing 800+ IT support tickets per month. Manager, IT Operations - Windows October 2006 to March 2008 Company Name － City , State Managed eleven person team of Help Desk Technicians, System Administrators, System Engineers, and System Architects. Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews. Directly responsible for mission critical support of all Windows-based computer infrastructure including 625+ Windows XP/2000 workstations and 80+ Windows 2003/2000 servers. Maintained over 99.9% uptime for entire Windows server infrastructure including satellite control systems, imagery production systems, email, and communications servers, and all file and document management servers. Consistent record of major IT-dependent projects delivered on time and under budget including: mission critical satellite control systems, imagery production systems, and office moves. Responsible for Windows IT budget planning including staffing, hardware and software purchasing, infrastructure, and travel. Ensured a stable environment by standardizing processes and procedures and maintaining detailed documentation for all systems. Coordinated all communications between business operations and corporate IT for Windows IT projects. Member of IT Management Team responsible for the strategic direction of corporate IT initiatives. Team responsible for closing 500+ IT support tickets per month. IT Manager - Networking, Systems, & Support September 1999 to October 2006 Company Name － City , State Managed eight person team of Help Desk Engineers, Network Administrators, Network Engineers, and Telecommunications Administrators. Directly responsible for mission critical support of WAN, LAN, 300+ Windows 2000/XP workstations, and 85 Windows 2000/2003 servers. Maintained over 99.9% uptime for entire network and communications systems including real-time trading systems, wire systems, and numerous financial systems. Responsible for $1.5M annual IT budget including staffing, purchasing, infrastructure, DR/BC, telecommunications, and co-location. Primary decision-maker in all corporate hardware and software standards. Direct backup, upgrade, and maintenance policies/procedures. Coordinate associated IT vendor management. Consistent record of major, IT-dependent projects delivered on time and under budget including: office moves, subsidiary acquisition and divestiture, network redesign, and software deployment. Decreased annual IT budget by at least $50K each year from 2003-2006. Versed in IT compliance with Sarbanes-Oxley and Gramm-Leach-Bliley Act. Hands-on experience in all aspects of Disaster Recovery/Business Continuity Planning including design, documentation, and testing. System Administrator March 1996 to September 1999 Company Name － City , State Solely responsible for mission critical support of 400+ Windows 95/98 workstations and 30 Windows NT 4.0 servers for multi-million dollar mortgage broker with offices in 3 states. Engineer of frame relay-based WAN, TCP/IP-based Ethernet LANs, Motorola and Adtran CSU/DSUs, and Xyplex and Ascend routers Experience also included RAS, Seagate Backup Exec, and disaster recovery. Administrator of corporate Internet email server (Microsoft Exchange), corporate Internet and Intranet sites (Microsoft IIS), and thin client host server (Citrix). Taught corporate training classes on Microsoft Office, Microsoft Windows, and Internet usage to new employees. Developed software training manuals and end-user support materials. Designed, from ground up, scaleable Windows NT domain, corporate websites, and Intranet site. Developed and implemented turnkey rollout plan for onsite hardware and software installations in new franchise offices. Inside Sales Representative June 1994 to March 1996 Company Name － City , State Education M.B.A : Dec. 2007 University of Massachusetts － City , State B.S : Real Estate , May 1994 Arizona State University － City , State Certifications and Training Denver Peak Academy - Lean Process Improvement (Black Belt) Harvard ManageMentor Leadership and Management (12 Courses) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator (MCSA) Cisco Certified Network Associate (CCNA) Citrix Certified Administrator (CCA) Technical Skills Software: Active Directory, Microsoft Exchange, HP Insight Manager, EMC Avamar, Symantec Ghost, LanGuard Network Security Scanner, Voltage Email Encryption, Websense, Quest Archive Manager, MS Project, Symantec Backup Exec, Microsoft IIS, SharePoint, CA ArcServe, Barracuda Spam Firewall, Blackberry Enterprise Server, Sophos Anti-virus, Trend Micro Anti-Virus, Bradford Networks Network Sentry, VMWare, Hyper-V, Barracuda Backup, Barracuda Web Filter, Cisco Call Manager, Cisco UCCX, Exact Target, Cvent. Hardware and Networking: Cisco firewalls, Cisco routers, Cisco switches, Checkpoint firewalls, HP Procurve switches, Meraki Wi-Fi, Cisco Wi-Fi, HP Proliant, Dell PowerEdge.
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME570646804" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_570646804_1_371634281" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="570646804FNAM1"> </span> <span> </span> <span class="field" id="570646804LNAM1"> VICE PRESIDENT, INFORMATION TECHNOLOGY</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM570646806" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM570646806"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_570646806_1_371632274" style="
padding-top:0px;
"> <div class="field singlecolumn" id="570646806FRFM1"> <p align="LEFT"> Performance-driven IT executive experienced in building technology organizations that make IT a strategic partner of the company. Creates IT competitive advantages in capability and scale by leveraging best-in-class infrastructures. Highly experienced in building, improving, and turning around IT organizations.</p> </div> </div> </div> <div class="section" id="SECTION_HILT570646807" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT570646807"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_570646807_1_371635133" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="570646807SKC11"> <ul> <li> IT Strategy</li> <li> IT Management</li> <li> Project management</li> <li> Business Intelligence</li> <li> Cloud computing</li> <li> SOX, HIPAA, GLBA</li> </ul> </td> <td class="field twocol_2 charspace" id="570646807SKC21"> <ul> <li> Team building</li> <li> Enterprise platforms</li> <li> Business continuity</li> <li> Disaster recovery</li> <li> Budgeting/Cost control</li> <li> IT Infrastructure</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR570646809" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR570646809"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_570646809_1_371635544" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="570646809JTIT1"> Vice President, Information Technology</span> <br/> <span> <span class="jobdates" format="%B %Y" id="570646809JSTD1"> November 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="570646809EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="570646809COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="570646809JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="570646809JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="570646809JDES1" itemprop="description"> <ul> <li> Represent Information Technology as a member of the senior leadership team with oversight of all tactical and strategic aspects of corporate IT systems.</li> <li> Manage and lead six-person team that oversees all IT Infrastructure and Business Intelligence operations at one of the largest United Ways in the nation ($38M Revenue).</li> <li> Responsible for $1M annual IT budget including staffing, operations, purchasing, and vendor management with an emphasis on cost savings and value-based solutions.</li> <li> Engineered strategic evolution of Salesforce CRM with the implementation of email marketing, event registration, credit card purchasing, and volunteer management systems. </li> <li> Designed and executed IT portion of corporate headquarters move to a new 64,000 sq. ft. building with zero downtime.</li> <li> Oversaw the creation of a dedicated, IT business intelligence group and structured development environment in strategic support of CRM, data warehouse, and financial reporting systems. </li> <li> Technology engineering and support of 2-1-1 call center that processes 100,000 to 150,000 calls per year (50% of Colorado's statewide 2-1-1 calls).</li> <li> Recovered tens of thousands of dollars per year by consolidating and renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, utilizing refurbished equipment, and implementing virtualization technologies.</li> <li> Implemented company's first comprehensive monitoring and metrics of application, network and server availability/performance.</li> <li> Responsible for mission critical support of all computer, network, and telecom infrastructure including 175 Windows 7/8 workstations and 35 Windows 2008/2012 servers.</li> <li> Team maintains over 99.9% uptime for all mission critical hardware and software platforms.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_570646809_2_371632266" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:10px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="570646809JTIT2"> Director, IT Infrastructure</span> <br/> <span> <span class="jobdates" format="%B %Y" id="570646809JSTD2"> March 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="570646809EDDT2"> November 2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="570646809COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="570646809JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="570646809JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="570646809JDES2" itemprop="description"> <ul> <li> Directly responsible for mission critical support of all computer, network, and telecom infrastructure including 800 Windows XP/Windows 7 workstations and 160 Windows 2003/2008 servers at 28 treatment centers, five operations offices, and two co-location facilities.</li> <li> As the strategic and technical IT lead, built, manage, and backup eight person team including Network Engineer, System Administrator, Help Desk Manager and IT Support Specialists.</li> <li> Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews.</li> <li> Consistent record of delivering major IT projects on time and under budget including: integrations of newly acquired treatment centers, new treatment center builds, treatment center moves, co-location deployment, and co-location relocation.</li> <li> Maintain over 99.9% uptime for network infrastructure using an MPLS WAN with VPN over Internet redundancy.</li> <li> Maintain over 99.9% uptime for server infrastructure using high availability software (Citrix and Double-Take) and hardware (RAID, UPS, and hot spares) to support company treatment planning systems, record and verify systems, email, and all infrastructure servers.</li> <li> Designed, deployed, and tested company's first Business Continuity/Disaster Recovery infrastructure for core billing, financial and infrastructure systems.</li> <li> Implemented company's first comprehensive IT monitoring of network, server, power and temperature health using APC, HP, SolarWinds monitoring tools.</li> <li> Responsible for $2M OpEx and $2M CapEx IT budgets including staffing, hardware and software purchasing, telecom, BC/DR, and travel.</li> <li> Responsible for IT compliance with HIPAA and PCI regulations and have designed infrastructure to be complaint with SOX regulations for the future.</li> <li> Recovered up to $100,000/yr by consolidating billing and vendors, renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, and modeling VMWare-based virtualization.</li> <li> Coordinate and manage all communications between business operations and corporate IT.</li> <li> Developed first standardized IT project templates for treatment center integrations and new treatment center builds.</li> <li> Team responsible for closing 800+ IT support tickets per month.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_570646809_3_371632267" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="570646809JTIT3"> Manager, IT Operations - Windows</span> <br/> <span> <span class="jobdates" format="%B %Y" id="570646809JSTD3"> October 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="570646809EDDT3"> March 2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="570646809COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="570646809JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="570646809JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="570646809JDES3" itemprop="description"> <ul> <li> Managed eleven person team of Help Desk Technicians, System Administrators, System Engineers, and System Architects.</li> <li> Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews.</li> <li> Directly responsible for mission critical support of all Windows-based computer infrastructure including 625+ Windows XP/2000 workstations and 80+ Windows 2003/2000 servers.</li> <li> Maintained over 99.9% uptime for entire Windows server infrastructure including satellite control systems, imagery production systems, email, and communications servers, and all file and document management servers.</li> <li> Consistent record of major IT-dependent projects delivered on time and under budget including: mission critical satellite control systems, imagery production systems, and office moves.</li> <li> Responsible for Windows IT budget planning including staffing, hardware and software purchasing, infrastructure, and travel.</li> <li> Ensured a stable environment by standardizing processes and procedures and maintaining detailed documentation for all systems.</li> <li> Coordinated all communications between business operations and corporate IT for Windows IT projects.</li> <li> Member of IT Management Team responsible for the strategic direction of corporate IT initiatives.</li> <li> Team responsible for closing 500+ IT support tickets per month.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_570646809_4_371632268" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:10px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="570646809JTIT4"> IT Manager - Networking, Systems, & Support</span> <br/> <span> <span class="jobdates" format="%B %Y" id="570646809JSTD4"> September 1999</span> <span> to </span> <span class="jobdates" format="%B %Y" id="570646809EDDT4"> October 2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="570646809COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="570646809JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="570646809JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="570646809JDES4" itemprop="description"> <ul> <li> Managed eight person team of Help Desk Engineers, Network Administrators, Network Engineers, and Telecommunications Administrators.</li> <li> Directly responsible for mission critical support of WAN, LAN, 300+ Windows 2000/XP workstations, and 85 Windows 2000/2003 servers.</li> <li> Maintained over 99.9% uptime for entire network and communications systems including real-time trading systems, wire systems, and numerous financial systems.</li> <li> Responsible for $1.5M annual IT budget including staffing, purchasing, infrastructure, DR/BC, telecommunications, and co-location.</li> <li> Primary decision-maker in all corporate hardware and software standards.</li> <li> Direct backup, upgrade, and maintenance policies/procedures.</li> <li> Coordinate associated IT vendor management.</li> <li> Consistent record of major, IT-dependent projects delivered on time and under budget including: office moves, subsidiary acquisition and divestiture, network redesign, and software deployment.</li> <li> Decreased annual IT budget by at least $50K each year from 2003-2006.</li> <li> Versed in IT compliance with Sarbanes-Oxley and Gramm-Leach-Bliley Act.</li> <li> Hands-on experience in all aspects of Disaster Recovery/Business Continuity Planning including design, documentation, and testing.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_570646809_5_371632269" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="570646809JTIT5"> System Administrator</span> <br/> <span> <span class="jobdates" format="%B %Y" id="570646809JSTD5"> March 1996</span> <span> to </span> <span class="jobdates" format="%B %Y" id="570646809EDDT5"> September 1999</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="570646809COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="570646809JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="570646809JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="570646809JDES5" itemprop="description"> <ul> <li> Solely responsible for mission critical support of 400+ Windows 95/98 workstations and 30 Windows NT 4.0 servers for multi-million dollar mortgage broker with offices in 3 states.</li> <li> Engineer of frame relay-based WAN, TCP/IP-based Ethernet LANs, Motorola and Adtran CSU/DSUs, and Xyplex and Ascend routers Experience also included RAS, Seagate Backup Exec, and disaster recovery.</li> <li> Administrator of corporate Internet email server (Microsoft Exchange), corporate Internet and Intranet sites (Microsoft IIS), and thin client host server (Citrix).</li> <li> Taught corporate training classes on Microsoft Office, Microsoft Windows, and Internet usage to new employees.</li> <li> Developed software training manuals and end-user support materials.</li> <li> Designed, from ground up, scaleable Windows NT domain, corporate websites, and Intranet site.</li> <li> Developed and implemented turnkey rollout plan for onsite hardware and software installations in new franchise offices.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_570646809_6_371632270" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:10px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="570646809JTIT6"> Inside Sales Representative</span> <br/> <span> <span class="jobdates" format="%B %Y" id="570646809JSTD6"> June 1994</span> <span> to </span> <span class="jobdates" format="%B %Y" id="570646809EDDT6"> March 1996</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="570646809COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="570646809JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="570646809JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="570646809JDES6" itemprop="description"> <ul> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC570646810" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC570646810"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_570646810_1_371632271" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="570646810DGRE1" itemprop="name"> M.B.A</span> <span> : </span> <span class="programline" dependency="STUY" id="570646810STUY1"> </span> <span class="jobdates" id="570646810GRYR1"> Dec. 2007</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="570646810SCHO1" itemprop="name"> University of Massachusetts</span> <span> － </span> <span class="joblocation jobcity" id="570646810SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="570646810SSTA1"> State</span> <span class="joblocation jobstate" id="570646810SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="570646810FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_570646810_2_371632272" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:10px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="570646810DGRE2" itemprop="name"> B.S</span> <span> : </span> <span class="programline" dependency="STUY" id="570646810STUY2"> Real Estate</span> <span> , </span> <span class="jobdates" id="570646810GRYR2"> May 1994</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="570646810SCHO2" itemprop="name"> Arizona State University</span> <span> － </span> <span class="joblocation jobcity" id="570646810SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="570646810SSTA2"> State</span> <span class="joblocation jobstate" id="570646810SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="570646810FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_CERT570646811" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_CERT570646811"> Certifications and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_570646811_1_371632275" style="
padding-top:0px;
"> <div class="field singlecolumn" id="570646811FRFM1"> <ul> <li> Denver Peak Academy - Lean Process Improvement (Black Belt)</li> <li> Harvard ManageMentor Leadership and Management (12 Courses)</li> <li> Microsoft Certified Systems Engineer (MCSE)</li> <li> Microsoft Certified Systems Administrator (MCSA)</li> <li> Cisco Certified Network Associate (CCNA) </li> <li> Citrix Certified Administrator (CCA)</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL570646812" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL570646812"> Technical Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_570646812_1_371632277" style="
padding-top:0px;
"> <div class="field singlecolumn" id="570646812FRFM1"> <ul> <li> Software: Active Directory, Microsoft Exchange, HP Insight Manager, EMC Avamar, Symantec Ghost, LanGuard Network Security Scanner, Voltage Email Encryption, Websense, Quest Archive Manager, MS Project, Symantec Backup Exec, Microsoft IIS, SharePoint, CA ArcServe, Barracuda Spam Firewall, Blackberry Enterprise Server, Sophos Anti-virus, Trend Micro Anti-Virus, Bradford Networks Network Sentry, VMWare, Hyper-V, Barracuda Backup, Barracuda Web Filter, Cisco Call Manager, Cisco UCCX, Exact Target, Cvent.</li> <li> Hardware and Networking: Cisco firewalls, Cisco routers, Cisco switches, Checkpoint firewalls, HP Procurve switches, Meraki Wi-Fi, Cisco Wi-Fi, HP Proliant, Dell PowerEdge.</li> </ul> </div> </div> </div> </div>
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17,681,064 |
INFORMATION-TECHNOLOGY
|
streamline, Banking, budget, Business Systems, C, Cisco, closing 3, Consulting, contracts, CRM, Client, Customer Service, E-Business, Email, Senior Management, Finance, Guardian, Information Systems, Information Technology, Insurance, Investments, ITIL, ITIL v, Leadership, Director, Managing, money, MSA, negotiating, Enterprise, Oracle, Project Management, quality, Relationship Management, RFI, RFP, Sales, Sales Support, SLA, Strategic, technical support, Vendor Management, VoIP
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M.B.A., Masters: Business Administration, Adelphi University, B.S: Management and Economics, State University of New York
|
Information Technology Senior Manager, Information Technology Director, Business Systems Delivery Consultant, Client Services Manager
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INFORMATION TECHNOLOGY SENIOR MANAGER Summary 15+ Years of Leadership experience in Information Technology (as an IT Director and Consultant) Extensive strategic Vendor Management Expertise (VMO Leadership) Expert in Vendor selection process (RFI, RFP, MSA and SOW) and leader in contract negotiations Senior Project Management leadership Co-Chairman of Change Management Review Board Saved Millions of Dollars in vendor expenses through successfully implemented sourcing “Partnerships” Implemented and Lead a Business Relationship Management Team Accomplished IT Technologist with a strong Business acumen, including an MBA Degree Successfully resolved complex Business, Technical and Operational issues Specialist at presenting Executive Level Technical Business Presentations (VP/SVP/CIO) Highlights Global and strategic sourcing Negotiations expert Vendor management Project management Vendor selection process IT Technical Support Cloud Computing MBA Degree Experience Information Technology Senior Manager April 2013 to February 2015 Company Name － City , State Leading worldwide major manufacturer, distributor and retailer of high quality vitamins & supplements Leadership role in the Vendor selection process (RFI/RFP/SOW) Negotiated and Contracted with selected technology vendors to optimize quality and minimize IT costs Successfully directed several major Vendor sourcing projects of Enterprise Business critical applications (Oracle EBS Suite) Draft, negotiate, and manage large complex vendor contracts Measure Vendor performance via Scorecards (SLA's, Performance Metrics, System Availability) Implement and manage multiple successful "partnerships" with carefully selected key Vendors (Infosys, Accenture, MindTree, Presidio, Salesforce, Oracle (OMCS), Cisco, Genpact, TechDemocracy, Tata, Pegasystems, Amdocs, etc.) Annual recurring savings of $2.75 million dollars from large “re-negotiated” support agreements. Implemented Onsite, Onshore and Offshore talent sourcing models (completed on schedule) Worked with the Business and IT Teams to successfully implement new technical support vendors/partners. Information Technology Director January 2000 to February 2013 Company Name － City , State Major Entertainment Company providing Internet, Email, VoIP and HDTV/VOD to 3.2 million customers Information Technology Director: Researched, selected, implemented and managed multiple Vendor relationships Lead several RFI, RFP, MSO and SOW's. Drafted and approved contract amendments/renewals. Extensive Business Systems, Project Management and Business Relationship achievements. Director of Information Systems with extensive experience in Customer Service technologies. Directly responsible for Managing Infrastructure and Technical Application Support teams, Improved overall contact center system uptime from 99.93% to 99.99% through monitoring and proactive maintenance. Maintained several JD Powers top system performance ratings. Directed a Business Relationship Management team which was integrated within the Business Units. Our IT customer surveys improved from C- to B+ under my lead. Successfully managed over 45 IT Projects, with many coming in on-time, on-budget and with required Business functionality Extensive Strategic Vendor Management expertise and overall responsibility for System Availability (vendor performance metrics, report cards and SLA's). Business Systems Delivery Consultant January 1999 to January 2000 Company Name － City Client Company (Cablevision Systems) “contract-to-hire” and was offered a Senior Management position within Corporate Information Technology. Started a new Technology Support team, centrally supporting over 110+ Business Applications. Client Services Manager January 1998 to January 1999 Company Name Provided professional consulting services to multiple Fortune 500 Companies in Investments, Banking, Finance and Insurance areas. My customers include Merrill Lynch, Guardian and JP Morgan Chase. Implemented customized CRM applications to streamline money transfer reconciliations between World Bank Members. Responsible for System Implementations, Project Management, Project Costing and all Customer Executive Level communications. Assisted the Sales team in closing 3 major new accounts (Sales Support role). Education M.B.A., Masters : Business Administration Adelphi University － City , State Business Administration B.S : Management and Economics State University of New York － City , State Management and Economics ITIL Certifications: by New Horizons Consulting ITIL v3 Foundation ITIL v3 Practitioner Pega Certified Project Management Project Manager Certification Skills streamline, Banking, budget, Business Systems, C, Cisco, closing 3, Consulting, contracts, CRM, Client, Customer Service, E-Business, Email, Senior Management, Finance, Guardian, Information Systems, Information Technology, Insurance, Investments, ITIL, ITIL v, Leadership, Director, Managing, money, MSA, negotiating, Enterprise, Oracle, Project Management, quality, Relationship Management, RFI, RFP, Sales, Sales Support, SLA, Strategic, technical support, Vendor Management, VoIP
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME555711216" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_555711216_1_362283280" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="555711216FNAM1"> </span> <span> </span> <span class="field" id="555711216LNAM1"> INFORMATION TECHNOLOGY SENIOR MANAGER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM555711218" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM555711218"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_555711218_1_362283289" style="
padding-top:0px;
"> <div class="field singlecolumn" id="555711218FRFM1"> <ul> <li> 15+ Years of Leadership experience in Information Technology (as an IT Director and Consultant) </li> <li> Extensive strategic Vendor Management Expertise (VMO Leadership) Expert in Vendor selection process (RFI, RFP, MSA and SOW) and leader in contract negotiations </li> <li> Senior Project Management leadership </li> <li> Co-Chairman of Change Management Review Board </li> <li> Saved Millions of Dollars in vendor expenses through successfully implemented sourcing “Partnerships” </li> <li> Implemented and Lead a Business Relationship Management Team </li> <li> Accomplished IT Technologist with a strong Business acumen, including an MBA Degree </li> <li> Successfully resolved complex Business, Technical and Operational issues </li> <li> Specialist at presenting Executive Level Technical Business Presentations (VP/SVP/CIO) </li> </ul> </div> </div> </div> <div class="section" id="SECTION_HILT555711219" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT555711219"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_555711219_1_362284651" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="555711219SKC11"> <ul> <li> Global and strategic sourcing</li> <li> Negotiations expert</li> <li> Vendor management</li> <li> Project management</li> <br/> </ul> </td> <td class="field twocol_2 charspace" id="555711219SKC21"> <ul> <li> Vendor selection process </li> <li> IT Technical Support</li> <li> Cloud Computing</li> <li> MBA Degree</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR555711220" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR555711220"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_555711220_1_362283282" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="555711220JTIT1"> Information Technology Senior Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="555711220JSTD1"> April 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="555711220EDDT1"> February 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="555711220COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="555711220JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="555711220JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="555711220JDES1" itemprop="description"> <ul> <li> Leading worldwide major manufacturer, distributor and retailer of high quality vitamins & supplements </li> <li> Leadership role in the Vendor selection process (RFI/RFP/SOW)</li> <li> Negotiated and Contracted with selected technology vendors to optimize quality and minimize IT costs </li> <li> Successfully directed several major Vendor sourcing projects of Enterprise Business critical applications (Oracle EBS Suite)</li> <li> Draft, negotiate, and manage large complex vendor contracts </li> <li> Measure Vendor performance via Scorecards (SLA's, Performance Metrics, System Availability) </li> <li> Implement and manage multiple successful "partnerships" with carefully selected key Vendors (Infosys, Accenture, MindTree, Presidio, Salesforce, Oracle (OMCS), Cisco, Genpact, TechDemocracy, Tata, Pegasystems, Amdocs, etc.) </li> <li> Annual recurring savings of $2.75 million dollars from large “re-negotiated” support agreements.</li> <li> Implemented Onsite, Onshore and Offshore talent sourcing models (completed on schedule) </li> <li> Worked with the Business and IT Teams to successfully implement new technical support vendors/partners.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_555711220_2_362283283" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="555711220JTIT2"> Information Technology Director </span> <br/> <span> <span class="jobdates" format="%B %Y" id="555711220JSTD2"> January 2000</span> <span> to </span> <span class="jobdates" format="%B %Y" id="555711220EDDT2"> February 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="555711220COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="555711220JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="555711220JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="555711220JDES2" itemprop="description"> <ul> <li> Major Entertainment Company providing Internet, Email, VoIP and HDTV/VOD to 3.2 million customers Information Technology Director: Researched, selected, implemented and managed multiple Vendor relationships Lead several RFI, RFP, MSO and SOW's.</li> <li> Drafted and approved contract amendments/renewals.</li> <li> Extensive Business Systems, Project Management and Business Relationship achievements.</li> <li> Director of Information Systems with extensive experience in Customer Service technologies.</li> <li> Directly responsible for Managing Infrastructure and Technical Application Support teams, Improved overall contact center system uptime from 99.93% to 99.99% through monitoring and proactive maintenance.</li> <li> Maintained several JD Powers top system performance ratings.</li> <li> Directed a Business Relationship Management team which was integrated within the Business Units.</li> <li> Our IT customer surveys improved from C- to B+ under my lead.</li> <li> Successfully managed over 45 IT Projects, with many coming in on-time, on-budget and with required Business functionality Extensive Strategic Vendor Management expertise and overall responsibility for System Availability (vendor performance metrics, report cards and SLA's).</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_555711220_3_362283284" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="555711220JTIT3"> Business Systems Delivery Consultant</span> <br/> <span> <span class="jobdates" format="%B %Y" id="555711220JSTD3"> January 1999</span> <span> to </span> <span class="jobdates" format="%B %Y" id="555711220EDDT3"> January 2000</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="555711220COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="555711220JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="555711220JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="555711220JDES3" itemprop="description"> <ul> <li> Client Company (Cablevision Systems) “contract-to-hire” and was offered a Senior Management position within Corporate Information Technology.</li> <li> Started a new Technology Support team, centrally supporting over 110+ Business Applications.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_555711220_4_362283285" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="555711220JTIT4"> Client Services Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="555711220JSTD4"> January 1998</span> <span> to </span> <span class="jobdates" format="%B %Y" id="555711220EDDT4"> January 1999</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="555711220COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="555711220JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="555711220JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="555711220JDES4" itemprop="description"> <ul> <li> Provided professional consulting services to multiple Fortune 500 Companies in Investments, Banking, Finance and Insurance areas.</li> <li> My customers include Merrill Lynch, Guardian and JP Morgan Chase.</li> <li> Implemented customized CRM applications to streamline money transfer reconciliations between World Bank Members.</li> <li> Responsible for System Implementations, Project Management, Project Costing and all Customer Executive Level communications.</li> <li> Assisted the Sales team in closing 3 major new accounts (Sales Support role).</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC555711221" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC555711221"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_555711221_1_362283286" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="555711221DGRE1" itemprop="name"> M.B.A., Masters</span> <span> : </span> <span class="programline" dependency="STUY" id="555711221STUY1"> Business Administration</span> <span class="jobdates" id="555711221GRYR1"> </span> </span> <span class="paddedline"> <spanclass="companyname companyname_educ"="" dependency="SCHO" id="555711221SCHO1" itemprop="name"> Adelphi University</spanclass="companyname> </span> <span> － </span> <span class="joblocation jobcity" id="555711221SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="555711221SSTA1"> State</span> <span class="joblocation jobstate" id="555711221SCNT1"> </span> <span class="paddedline"> <span class="field" id="555711221FRFM1"> Business Administration</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_555711221_2_362283287" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="555711221DGRE2" itemprop="name"> B.S</span> <span> : </span> <span class="programline" dependency="STUY" id="555711221STUY2"> Management and Economics</span> <span class="jobdates" id="555711221GRYR2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="555711221SCHO2" itemprop="name"> State University of New York</span> <span> － </span> <span class="joblocation jobcity" id="555711221SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="555711221SSTA2"> State</span> <span class="joblocation jobstate" id="555711221SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="555711221FRFM2"> Management and Economics</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_555711221_3_362283288" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="555711221DGRE3" itemprop="name"> ITIL Certifications: by New Horizons Consulting ITIL v3 Foundation ITIL v3 Practitioner Pega Certified Project Management Project Manager Certification </span> <span class="programline" dependency="STUY" id="555711221STUY3"> </span> <span class="jobdates" id="555711221GRYR3"> </span> </span> <span class="paddedline"> <span class="field" id="555711221FRFM3"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL555711223" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL555711223"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_555711223_1_362283290" style="
padding-top:0px;
"> <div class="field singlecolumn" id="555711223FRFM1"> streamline, Banking, budget, Business Systems, C, Cisco, closing 3, Consulting, contracts, CRM, Client, Customer Service, E-Business, Email, Senior Management, Finance, Guardian, Information Systems, Information Technology, Insurance, Investments, ITIL, ITIL v, Leadership, Director, Managing, money, MSA, negotiating, Enterprise, Oracle, Project Management, quality, Relationship Management, RFI, RFP, Sales, Sales Support, SLA, Strategic, technical support, Vendor Management, VoIP</div> </div> </div> </div>
|
25,905,275 |
INFORMATION-TECHNOLOGY
|
Microsoft Office, Word, Excel, PowerPoint, Outlook, Remedy, IBM ticketing system, Windows 7, Technical support, Information technology, Hardware, Network administration, Customer service, Leadership, Problem solving skills, Project Management, Spanish, Supervising, Troubleshooting, Communication skills
|
DeVry University, Technical Management, Bachelors
|
Windows 7 Support desk Technician, Information Technology Specialist, Maintenance Supervisor, Team Leader
|
INFORMATION TECHNOLOGY SPECIALIST Career Overview Temporary/Permanent Service Representative PROFILE: Professional and personable in relating to customer and coworkers, over 10 years' experience in customer relations, excellent verbal and written communication skills. Dependable, responsible contributor committed to excellence and success. Efficient problem solver with excellent decision-making, organizational, and interpersonal skills; able to effectively communicate with customers of all socioeconomic levels. Knowledge of principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Analytical thinker, relentless researcher and an experienced problem solver. Adaptable and able to work under pressure and remain productive in a fast-paced environment. Trained team members Ability to take charge with little to no guidance Excelled as a leader when in charge Trained in management procedures, analyzing data and the principle of business Communication Excellent interpersonal and social skills; experienced in successful team collaboration to achieve goals Effective oral communications using a phone, individual, group, training, facilitating & presentations Efficient written communications utilizing report writings, developing presentations, through emails and policies & procedures Customer Service Ability to resolve problems in a timely manner Professional and personable in relating with clients and coworkers Ability to remain calm, patient, and productive in a fast-paced environment Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Qualifications Microsoft Office, Word, Excel, PowerPoint, & Outlook. Microsoft Operating System
Proficient in Remedy and IBM ticketing system Work Experience February 2013 to December 2013 Company Name Windows 7 Support desk Technician 40+ hours per week Houston, TX $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, customer service, service experience management, and cloud technology services to Fortune 100 companies. CompuCom partners with enterprises to develop smarter ways they can work grow and produce value for their business and provide excellent customer service. Served as a Windows 7 Customer Support agent for Cigna Health Care Provided customer service support to 35,000 Cigna Health employees after Windows 7 migration Handled inbound phone calls that involved a variety of requests and inquiries Helped customers solve a wide variety of technical support issues Technical support issues involved installing software and hardware for a specific programs Offered suggestions that provided a more complete solution to the customers' needs Handled both high and low volume of calls in both English and Spanish Used good communication skills, problem solving skills, and all available tools to resolve all issues Provided excellent customer service quickly and efficiently. October 2010 to August 2012 Company Name Information Technology Specialist 40+ hrs per week Heidelberg Germany $40,000 per year Supervisor: Maurice William Information technology specialists are responsible for customer service for unit members and key leadership, maintaining, processing and troubleshooting military computer systems/operations. Provide customer and network administration services Maintain hardware, software and network Preformed general clerical duties such as typing, answering phones, filing, record keeping and maintaining military equipment Executed duties under little to no supervision Helped unit members solve a wide variety of technical support issues Technical support issues involving installation of software/hardware for specific programs. May 2007 to October 2010 Company Name Maintenance Supervisor 40+ hrs per week Heidelberg Germany $40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic is primarily responsible for supervising and performing maintenance and recovery operations on wheeled vehicles and associated items, as well as heavy-wheeled vehicles and select armored vehicles. Supervise and perform field and sustainment maintenance on wheeled vehicles and construction equipment Supervise recovery operations on wheel vehicles and related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components Performed management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issued and maintained equipment records and parts Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents and raised the quality and accuracy of performance, cost, and parts through improved maintenance management. April 1998 to February 2003 Company Name Team Leader Infantryman 40+ hrs per week Schofield Barracks, HI $28,000 per year Supervisor: Tony Cata The infantry is the main land combat force and backbone of the Army. They are responsible for defending our country against any threat by land, as well as capturing, destroying and repelling enemy ground forces. Perform as a member of a fire team during drills and combat Aid in the mobilization of vehicles, troops and weaponry Assist in reconnaissance missions Process prisoners of war and captured documents Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained the records and maintenance for military weapons. Education and Training October 2014 DeVry University City , State Bachelors of College of Business Management : Technical Management GPA: Graduation with Distinction GPA: 3.0 Technical Management Graduation with Distinction GPA: 3.0 Principles of Management
Project Management Interests U.S
Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge
Security Clearance: Secret inactive
Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority. Skills Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing Additional Information Citizenship: U.S
Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge
Security Clearance: Secret inactive
Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.
|
<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME546000087" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_546000087_1_356234697" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field" id="546000087FNAM1"> </span> <span> </span> <span class="field" id="546000087LNAM1"> INFORMATION TECHNOLOGY SPECIALIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM546000089" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM546000089"> Career Overview</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_546000089_1_356234707" style="
padding-top:0px;
"> <div class="field singlecolumn" id="546000089FRFM1"> Temporary/Permanent Service Representative PROFILE: Professional and personable in relating to customer and coworkers, over 10 years' experience in customer relations, excellent verbal and written communication skills. Dependable, responsible contributor committed to excellence and success. Efficient problem solver with excellent decision-making, organizational, and interpersonal skills; able to effectively communicate with customers of all socioeconomic levels. Knowledge of principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Analytical thinker, relentless researcher and an experienced problem solver. Adaptable and able to work under pressure and remain productive in a fast-paced environment. Trained team members Ability to take charge with little to no guidance Excelled as a leader when in charge Trained in management procedures, analyzing data and the principle of business Communication Excellent interpersonal and social skills; experienced in successful team collaboration to achieve goals Effective oral communications using a phone, individual, group, training, facilitating & presentations Efficient written communications utilizing report writings, developing presentations, through emails and policies & procedures Customer Service Ability to resolve problems in a timely manner Professional and personable in relating with clients and coworkers Ability to remain calm, patient, and productive in a fast-paced environment Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction </div> </div> </div> <div class="section" id="SECTION_HILT546000090" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT546000090"> Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_546000090_1_356234710" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="546000090SKC11"> Microsoft Office, Word, Excel, PowerPoint, & Outlook. Microsoft Operating System
Proficient in Remedy and IBM ticketing system</td> <td class="field twocol_2" id="546000090SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_TSKL546000750" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_ACCM546000751" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR546000091" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR546000091"> Work Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_546000091_1_356234699" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="546000091JSTD1"> February 2013</div> <div> to </div> <div class="jobdates" format="%B %Y" id="546000091EDDT1"> December 2013</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="546000091COMP1" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="546000091JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="546000091JSTA1" itemprop="addressRegion"> </span> </span> </span> <span class="paddedline"> <span class="jobline" id="546000091JDES1" itemprop="description"> <ul> <li> Windows 7 Support desk Technician 40+ hours per week Houston, TX $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc.</li> <li> is a leading provider of end-user enablement, customer service, service experience management, and cloud technology services to Fortune 100 companies.</li> <li> CompuCom partners with enterprises to develop smarter ways they can work grow and produce value for their business and provide excellent customer service.</li> <li> Served as a Windows 7 Customer Support agent for Cigna Health Care Provided customer service support to 35,000 Cigna Health employees after Windows 7 migration Handled inbound phone calls that involved a variety of requests and inquiries Helped customers solve a wide variety of technical support issues Technical support issues involved installing software and hardware for a specific programs Offered suggestions that provided a more complete solution to the customers' needs Handled both high and low volume of calls in both English and Spanish Used good communication skills, problem solving skills, and all available tools to resolve all issues Provided excellent customer service quickly and efficiently.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_546000091_2_356234700" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="546000091JSTD2"> October 2010</div> <div> to </div> <div class="jobdates" format="%B %Y" id="546000091EDDT2"> August 2012</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="546000091COMP2" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="546000091JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="546000091JSTA2" itemprop="addressRegion"> </span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="546000091JTIT2"> Information Technology Specialist</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="546000091JDES2" itemprop="description"> <ul> <li> 40+ hrs per week Heidelberg Germany $40,000 per year Supervisor: Maurice William Information technology specialists are responsible for customer service for unit members and key leadership, maintaining, processing and troubleshooting military computer systems/operations.</li> <li> Provide customer and network administration services Maintain hardware, software and network Preformed general clerical duties such as typing, answering phones, filing, record keeping and maintaining military equipment Executed duties under little to no supervision Helped unit members solve a wide variety of technical support issues Technical support issues involving installation of software/hardware for specific programs.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_546000091_3_356234701" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="546000091JSTD3"> May 2007</div> <div> to </div> <div class="jobdates" format="%B %Y" id="546000091EDDT3"> October 2010</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="546000091COMP3" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="546000091JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="546000091JSTA3" itemprop="addressRegion"> </span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="546000091JTIT3"> Maintenance Supervisor</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="546000091JDES3" itemprop="description"> <ul> <li> 40+ hrs per week Heidelberg Germany $40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic is primarily responsible for supervising and performing maintenance and recovery operations on wheeled vehicles and associated items, as well as heavy-wheeled vehicles and select armored vehicles.</li> <li> Supervise and perform field and sustainment maintenance on wheeled vehicles and construction equipment Supervise recovery operations on wheel vehicles and related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components Performed management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issued and maintained equipment records and parts Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents and raised the quality and accuracy of performance, cost, and parts through improved maintenance management.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_546000091_4_356234702" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="dates_wrapper"> <div class="jobdates" format="%B %Y" id="546000091JSTD4"> April 1998</div> <div> to </div> <div class="jobdates" format="%B %Y" id="546000091EDDT4"> February 2003</div> </div> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="546000091COMP4" itemprop="name"> Company Name</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="546000091JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="546000091JSTA4" itemprop="addressRegion"> </span> </span> </span> <span class="paddedline"> <span class="jobtitle" id="546000091JTIT4"> Team Leader</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="546000091JDES4" itemprop="description"> <ul> <li> Infantryman 40+ hrs per week Schofield Barracks, HI $28,000 per year Supervisor: Tony Cata The infantry is the main land combat force and backbone of the Army.</li> <li> They are responsible for defending our country against any threat by land, as well as capturing, destroying and repelling enemy ground forces.</li> <li> Perform as a member of a fire team during drills and combat Aid in the mobilization of vehicles, troops and weaponry Assist in reconnaissance missions Process prisoners of war and captured documents Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained the records and maintenance for military weapons.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC546000092" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC546000092"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_546000092_1_356234703" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="dates_wrapper"> <span class="jobdates" id="546000092GRYR1"> October 2014</span> </div> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="546000092SCHO1" itemprop="name"> DeVry University</span> <span class="statesWrapper"> <span class="joblocation jobcity" id="546000092SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="546000092SSTA1"> State</span> <span class="joblocation jobstate" id="546000092SCNT1"> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="546000092DGRE1" itemprop="name"> Bachelors of College of Business Management</span> <span> : </span> <span class="programline" id="546000092STUY1"> Technical Management</span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="546000092GRPA1"> Graduation with Distinction GPA: 3.0</span> </span> <span class="paddedline"> <span class="field" id="546000092FRFM1"> Technical Management Graduation with Distinction GPA: 3.0</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_546000092_2_356234705" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="dates_wrapper"> <span class="jobdates" id="546000092GRYR2"> </span> </div> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="546000092DGRE2" itemprop="name"> Principles of Management
Project Management</span> <span class="programline" id="546000092STUY2"> </span> </span> <span class="paddedline"> <span class="field" id="546000092FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_INTR546000094" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_INTR546000094"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_546000094_1_356234709" style="
padding-top:0px;
"> <div class="field singlecolumn" id="546000094FRFM1"> U.S
Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge
Security Clearance: Secret inactive
Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.</div> </div> </div> <div class="section" id="SECTION_SKLL546000095" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL546000095"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_546000095_1_356234711" style="
padding-top:0px;
"> <div class="field singlecolumn" id="546000095FRFM1"> Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing</div> </div> </div> <div class="section" id="SECTION_ADDI546000096" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI546000096"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_546000096_1_356234712" style="
padding-top:0px;
"> <div class="field singlecolumn" id="546000096FRFM1"> <ul> <li> Citizenship: U.S
Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge
Security Clearance: Secret inactive
Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.</li> </ul> </div> </div> </div> </div>
|
11,580,408 |
INFORMATION-TECHNOLOGY
|
A+ Certified, Active Directory, billing, business process, Cisco, Cisco Routers, Hardware, network systems, Content management, contracts, Coral, databases, Database, delivery, disaster recovery, Email, ERP, extranet, financial, Firewalls, internet marketing, laptops, Lotus, Microsoft Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft Office, Microsoft Windows, Navision, network security, network, Office Suites, Operating Systems, Organizing, reporting, SCO Unix, servers, Microsoft SQL, Sybase, System Administrator, phones, training employees, Visio, voice mail, web site, website
|
Curry College, Business Management, Bachelor of Arts
|
Information Technology Coordinator, Information Systems Manager
|
INFORMATION TECHNOLOGY COORDINATOR Career Overview AVP / Director of Information Technology I Network Engineer with extensive experience. Strengths - excellent communication skills, strong problem solving skills. Sound work ethic, capable of working independently or in a team environment. Highly professional with the ability to set and maintain priorities. Qualifications Certifications and Certificates: • Microsoft Certified Professional • Comp-TA A+ Certified • Microsoft SOL 2000 Design and Administration • Microsoft Access I. II. III • Navision Report Writer I & II • Web design Software I Hardware Knowledge: • Operating Systems: Installation & support of Microsoft Windows up to and including Windows 8.1 • Sever Systems: Installation & support of Microsoft Server, up to and including Server 2012, SCO UNIX • Microsoft Active Directory • Database Software: Installation & support of Microsoft SQL up to and including SQL 2012. Highly proficient with Microsoft Access and Sybase databases • ERP Software: OMD and Installation & support of Microsoft Navision up to and including NAV2013 R2 • Office Suites: Microsoft Office 97 - 2013 • Email Programs: Microsoft Exchange, Ipswicth Imail • Content management platform: WebGui and Magento • Familiarity with a wide variety of Cisco and Fortinet Firewalls. 3Comm, Netgear, Hp and Cisco routers and switches • Expert knowledge of a variety of Smartphone operating systems including Windows Mobile, Blackberry, Android and IOS Sprint Coral, Nortel and Free PBX VoIP phone and voice mail systems Work Experience May 2000 to Current Company Name City , State Information Technology Coordinator 2003 & 2008 Administrate employee of the year / President Club Winner Repeated employee of the month winner Continually evaluating and implanting new technology to save cost, maintain and improve business process Sole point of contact for 150 people including remote staff Led $300,000 implantation of Navision ERP System Continual in-house refinements and improvements to Navision Upgraded from Navision's proprietary C/side database to SQL 2000 database Continual in-house refinements and improvements to Navision Created and implemented custom databases for leading National and Regional financial institutions that increase revenue Initiated use of remote control programs to train and help trouble shoot customer issues in a more timely manner Final point of resolution for customer software and hardware issues Responsible for onsite installation of industry specific hardware and software Implemented ACT 2006 Customer relation management database Led redesign of corporate website to including online shopping cart, site costumer extranet, and employee intranet Led the development and implemented of electronic work order ticket which greatly improved cash flow Led the revision of service call dispatch process to an automated delivery system via cell phones Developed numerous in house databases and reports to suite customers specific billing and reporting needs Negotiate contracts and interface with vendors Designed, lunched and maintain company wide disaster recovery plan Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Responsible for maintaining and securing a Microsoft Windows 2003 environment Employee systems configuration and training employees on a variety of network systems Organizing and Supporting Communicating between Management & Employees Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Upgraded to all servers to windows 2003 from Windows NT 4 0 Maintain and make sure all software is up to date and compliant Responsible for onsite installation of industry specific hardware and software Coordinate computer related training for service staff. January 1996 to Current Company Name City , State Information Systems Manager Designed in house proprietary costumer relation database. Designed and implemented Microsoft 2003 SBS. Led design of corporate web site and internet marketing campaigns. Responsible for corporate network security and customer WI-FI network. Education and Training 1 1988 Curry College City , State Business Management Bachelor of Arts Business Management Certifications Microsoft Certified Professional -NT 4 0 Microsoft Certified Professional - Windows XP / Windows 2003 Microsoft Certified Professional - Internet Comp-TA A+ Certified Microsoft Certified System Administrator (eligible should be completed by end of 2006) Microsoft SQL 2000 Design and Administration Microsoft Access I, II, III Navision Report Writer I & II Skills A+ Certified, Active Directory, billing, business process, C, cash flow, Cisco, Cisco Routers, Hardware, network systems, Content management, contracts, Coral, databases, Database, delivery, disaster recovery, Email, ERP, extranet, financial, Firewalls, internet marketing, laptops, Lotus, Microsoft Access I, Microsoft Access, Microsoft Certified Professional, Microsoft Certified, Microsoft Exchange, Office, Microsoft Office 97, Windows, Windows 2000, 2000, Microsoft Windows 2003, Microsoft NT 4, NT 4 0, Windows NT 4 0, Microsoft Windows NT4 0, Windows XP, Navision, network security, network, Office Suites, Operating Systems, Organizing, Report Writer I, reporting, SCO Unix, servers, Microsoft SQL, SQL 2000, Sybase, System Administrator, phones, phone, training employees, Visio, voice mail, web site, website Additional Information Awards:
Who's Who Among Students in American Universities and Colleges
Outstanding Young Men of America
United States Achievement Academy - National Award Winner Sanford R. Levitt - 1 -
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME503688810" style="
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"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_503688810_1_328819539" style="
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"> <div class="name" itemprop="name"> <span class="field" id="503688810FNAM1"> </span> <span> </span> <span class="field" id="503688810LNAM1"> INFORMATION TECHNOLOGY COORDINATOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM503688812" style="
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"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM503688812"> Career Overview</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503688812_1_328820470" style="
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"> <div class="field singlecolumn" id="503688812FRFM1"> <p align="LEFT"> AVP / Director of Information Technology I Network Engineer with extensive experience. </p> <p align="LEFT"> Strengths - excellent communication skills, strong problem solving skills. Sound work ethic, capable of working independently or in a team environment. Highly professional with the ability to set and maintain priorities. </p> </div> </div> </div> <div class="section" id="SECTION_HILT503688813" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT503688813"> Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503688813_1_328819548" style="
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"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="503688813SKC11"> <p align="LEFT"> Certifications and Certificates: </p> <p align="LEFT"> • Microsoft Certified Professional </p> <p align="LEFT"> • Comp-TA A+ Certified </p> <p align="LEFT"> • Microsoft SOL 2000 Design and Administration </p> <p align="LEFT"> • Microsoft Access I. II. III </p> <p align="LEFT"> • Navision Report Writer I & II </p> <p align="LEFT"> • Web design </p> <p align="LEFT"> </p> </td> <td class="field twocol_2" id="503688813SKC21"> <p align="LEFT"> Software I Hardware Knowledge: </p> <p align="LEFT"> • Operating Systems: Installation & support of Microsoft Windows up to and including Windows 8.1</p> <p align="LEFT"> • Sever Systems: Installation & support of Microsoft Server, up to and including Server 2012, SCO UNIX</p> <p align="LEFT"> • Microsoft Active Directory </p> <p align="LEFT"> • Database Software: Installation & support of Microsoft SQL up to and including SQL 2012. </p> <p align="LEFT"> Highly proficient with Microsoft Access and Sybase databases</p> <p align="LEFT"> • ERP Software: OMD and Installation & support of Microsoft Navision up to and including NAV2013 R2</p> <p align="LEFT"> • Office Suites: Microsoft Office 97 - 2013</p> <p align="LEFT"> • Email Programs: Microsoft Exchange, Ipswicth Imail </p> <p align="LEFT"> • Content management platform: WebGui and Magento</p> <p align="LEFT"> • Familiarity with a wide variety of Cisco and Fortinet Firewalls. 3Comm, Netgear, Hp and Cisco routers and switches </p> <p align="LEFT"> • Expert knowledge of a variety of Smartphone operating systems including Windows Mobile, Blackberry, Android and IOS </p> <ul> <li> Sprint Coral, Nortel and Free PBX VoIP phone and voice mail systems </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_TSKL503689170" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_ACCM503689171" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR503688814" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR503688814"> Work Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503688814_1_328819542" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="503688814JSTD1"> May 2000</span> <span> to </span> <span class="jobdates" format="%B %Y" id="503688814EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="503688814COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="503688814JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="503688814JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="503688814JTIT1"> Information Technology Coordinator</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="503688814JDES1" itemprop="description"> <ul> <li> 2003 & 2008 Administrate employee of the year / President Club Winner Repeated employee of the month winner Continually evaluating and implanting new technology to save cost, maintain and improve business process Sole point of contact for 150 people including remote staff Led $300,000 implantation of Navision ERP System Continual in-house refinements and improvements to Navision Upgraded from Navision's proprietary C/side database to SQL 2000 database Continual in-house refinements and improvements to Navision Created and implemented custom databases for leading National and Regional financial institutions that increase revenue Initiated use of remote control programs to train and help trouble shoot customer issues in a more timely manner Final point of resolution for customer software and hardware issues Responsible for onsite installation of industry specific hardware and software Implemented ACT 2006 Customer relation management database Led redesign of corporate website to including online shopping cart, site costumer extranet, and employee intranet Led the development and implemented of electronic work order ticket which greatly improved cash flow Led the revision of service call dispatch process to an automated delivery system via cell phones Developed numerous in house databases and reports to suite customers specific billing and reporting needs Negotiate contracts and interface with vendors Designed, lunched and maintain company wide disaster recovery plan Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Responsible for maintaining and securing a Microsoft Windows 2003 environment Employee systems configuration and training employees on a variety of network systems Organizing and Supporting Communicating between Management & Employees Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Upgraded to all servers to windows 2003 from Windows NT 4 0 Maintain and make sure all software is up to date and compliant Responsible for onsite installation of industry specific hardware and software Coordinate computer related training for service staff.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_503688814_2_328819544" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="503688814JSTD2"> January 1996</span> <span> to </span> <span class="jobdates" format="%B %Y" id="503688814EDDT2"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="503688814COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="503688814JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="503688814JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="503688814JTIT2"> Information Systems Manager</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="503688814JDES2" itemprop="description"> <ul> <li> Designed in house proprietary costumer relation database.</li> <li> Designed and implemented Microsoft 2003 SBS.</li> <li> Led design of corporate web site and internet marketing campaigns.</li> <li> Responsible for corporate network security and customer WI-FI network.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC503688815" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC503688815"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503688815_1_328819545" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <span class="dates_wrapper"> <span class="jobdates" id="503688815GRYR1"> 1 1988</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="503688815SCHO1" itemprop="name"> Curry College</span> <br/> <span class="joblocation jobcity" id="503688815SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="503688815SSTA1"> State</span> <span class="joblocation jobstate" id="503688815SCNT1"> </span> </span> <span class="paddedline" itemprop="description"> <span class="programline" id="503688815STUY1"> Business Management</span> <br/> <span class="degree" id="503688815DGRE1" itemprop="name"> Bachelor of Arts</span> </span> <span class="paddedline"> <span class="field" id="503688815FRFM1"> Business Management</span> </span> </div> </div> </div> <div class="section" id="SECTION_CERT503688831" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_CERT503688831"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503688831_1_328819547" style="
padding-top:0px;
"> <div class="field singlecolumn" id="503688831FRFM1"> Microsoft Certified Professional -NT 4 0 Microsoft Certified Professional - Windows XP / Windows 2003 Microsoft Certified Professional - Internet Comp-TA A+ Certified Microsoft Certified System Administrator (eligible should be completed by end of 2006) Microsoft SQL 2000 Design and Administration Microsoft Access I, II, III Navision Report Writer I & II </div> </div> </div> <div class="section" id="SECTION_SKLL503688832" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL503688832"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503688832_1_328819549" style="padding-top:0px;
"> <div class="field singlecolumn" id="503688832FRFM1"> A+ Certified, Active Directory, billing, business process, C, cash flow, Cisco, Cisco Routers, Hardware, network systems, Content management, contracts, Coral, databases, Database, delivery, disaster recovery, Email, ERP, extranet, financial, Firewalls, internet marketing, laptops, Lotus, Microsoft Access I, Microsoft Access, Microsoft Certified Professional, Microsoft Certified, Microsoft Exchange, Office, Microsoft Office 97, Windows, Windows 2000, 2000, Microsoft Windows 2003, Microsoft NT 4, NT 4 0, Windows NT 4 0, Microsoft Windows NT4 0, Windows XP, Navision, network security, network, Office Suites, Operating Systems, Organizing, Report Writer I, reporting, SCO Unix, servers, Microsoft SQL, SQL 2000, Sybase, System Administrator, phones, phone, training employees, Visio, voice mail, web site, website</div> </div> </div> <div class="section" id="SECTION_ADDI503688833" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI503688833"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_503688833_1_328819550" style="
padding-top:0px;
"> <div class="field singlecolumn" id="503688833FRFM1"> <ul> <li> Awards:
Who's Who Among Students in American Universities and Colleges
Outstanding Young Men of America
United States Achievement Academy - National Award Winner Sanford R. Levitt - 1 -</li> </ul> </div> </div> </div> </div>
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19,201,175 |
INFORMATION-TECHNOLOGY
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Hardware updates, Process improvement implementation, Permissions management, Software licenses and patches, Problem solving, Operating systems, Task estimation, GUI and tools, Knowledge of streaming video platforms, Timeline management, Operational support, Windows operating systems
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GED, Fremont Adult & Continuing Education, Information Technology, Unitek College
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Information Technology Specialist, Shift Leader, Customer Service Representative, Chef
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INFORMATION TECHNOLOGY SPECIALIST Summary Recent graduate seeking opportunity in hardware and software support. Highly poised and dedicated with strong education and training in supporting computer issues. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. Resourceful team player and fast learner seeking to leverage background into a database administrator role with a progressive organization. Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Experience Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State Education and Training GED Fremont Adult & Continuing Education - City , State Information Technology , 2019 Unitek College - Fremont - City , State Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Work History Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State
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<div class="skn-cbg1 fontsize fontface vmargins hmargins pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME0519dd14-7ac6-46b6-921d-3ed08db7f791" style="padding-top:NaNpx;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_0519dd14-7ac6-46b6-921d-3ed08db7f791_1_f1a49b98-1cab-434e-9887-df74989b45ef" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="0519dd14-7ac6-46b6-921d-3ed08db7f791FNAM1"> </span> <span> </span> <span class="field" id="0519dd14-7ac6-46b6-921d-3ed08db7f791LNAM1"> INFORMATION TECHNOLOGY SPECIALIST</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM037aac67-4a53-45ca-a7b6-d90392defbf7" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM037aac67-4a53-45ca-a7b6-d90392defbf7"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_037aac67-4a53-45ca-a7b6-d90392defbf7_1_ad00a03d-f038-4bb0-922e-948fe2c1696c" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="037aac67-4a53-45ca-a7b6-d90392defbf7FRFM1"> <ul> <li> Recent graduate seeking opportunity in hardware and software support. Highly poised and dedicated with strong education and training in supporting computer issues.</li> <li> Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths.</li> <li> Resourceful team player and fast learner seeking to leverage background into a database administrator role with a progressive organization.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_HILT0b582cc0-31aa-49a9-9202-8c09fc973a26" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT0b582cc0-31aa-49a9-9202-8c09fc973a26"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_0b582cc0-31aa-49a9-9202-8c09fc973a26_1_e751d3cf-ddc7-4d82-b137-58295b24ea45" style="padding-top:NaNpx;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="0b582cc0-31aa-49a9-9202-8c09fc973a26SKC11"> <ul> <li> Hardware updates</li> <li> Process improvement implementation</li> <li> Permissions management</li> <li> Software licenses and patches</li> <li> Excellent problem solving skills</li> <li> Operating systems</li> </ul> </td> <td class="field twocol_2" id="0b582cc0-31aa-49a9-9202-8c09fc973a26SKC21"> <ul> <li> Task estimation</li> <li> GUI and tools</li> <li> Knowledge of streaming video platforms</li> <li> Timeline management</li> <li> Operational support</li> <li> Windows operating systems</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR756e8aba-089f-40bf-bbba-3b9b9cc1e859" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR756e8aba-089f-40bf-bbba-3b9b9cc1e859"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_756e8aba-089f-40bf-bbba-3b9b9cc1e859_1_f371c79d-6fad-4329-beec-61e84a24de1f" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JTIT1"> Information Technology Specialist</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JSTD1"> 02/2019</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859EDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JDES1" itemprop="description"> <ul> <li> Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features</li> <li> Kept hardware and software systems current with latest patches and current licenses</li> <li> Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers</li> <li> Trained new employees on support processes, procedures and knowledge base</li> <li> Mentored other technical engineers and support professionals to provide professional development and skill enhancement</li> <li> Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_756e8aba-089f-40bf-bbba-3b9b9cc1e859_2_80a86166-0bd0-4788-a902-32196bcacc79" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JTIT2"> Shift Leader</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JSTD2"> 11/2016</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859EDDT2"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859COMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JDES2" itemprop="description"> <ul> <li> Assigned daily tasks to employees and monitored activity and task completion.</li> <li> Diligently restocked work stations and display cases.</li> <li> Routinely moved and stocked food products weighing up to <font> 40</font> pounds.</li> <li> Performed all position responsibilities accurately and in a timely manner.</li> <li> Strictly followed all cash, security, inventory and labor policies and procedures.</li> <li> Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.</li> <li> Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.</li> <li> Reported to all shifts wearing a neat, clean and unwrinkled uniform.</li> <li> Handled currency and credit transactions quickly and accurately.</li> <li> Followed food safety procedures according to company policies and health and sanitation regulations.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_756e8aba-089f-40bf-bbba-3b9b9cc1e859_3_1a4df37f-ef66-442d-8644-ca13616d0ba7" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JTIT3"> Customer Service Representative</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JSTD3"> 04/2017</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859EDDT3"> 09/2017</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859COMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JDES3" itemprop="description"> <ul> <li> Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.</li> <li> Operated a POS system to itemize and complete an average of <font> 50</font> customer purchases.</li> <li> Routinely answered customer questions regarding merchandise and pricing.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_756e8aba-089f-40bf-bbba-3b9b9cc1e859_4_fd6face8-5150-458a-abe1-ae30edaba3a8" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JTIT4"> Chef</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JSTD4"> 06/2016</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859EDDT4"> 02/2017</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859COMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="756e8aba-089f-40bf-bbba-3b9b9cc1e859JDES4" itemprop="description"> </span> </div> </div> </div> <div class="section" id="SECTION_EDUCde8bc32a-9823-4d4d-ac93-87bf28a27bfa" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUCde8bc32a-9823-4d4d-ac93-87bf28a27bfa"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_de8bc32a-9823-4d4d-ac93-87bf28a27bfa_1_6d18fe4a-4112-428e-924b-941ab5b2709f" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaDGRE1" itemprop="name"> GED</span> <span class="programline" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaSTUY1"> </span> <span format="%m/%Y" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaGRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaSCHO1" itemprop="name"> Fremont Adult & Continuing Education</span> <span> - </span> <span class="joblocation jobcity" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaSCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaSSTA1"> State</span> <br/> </span> <span class="field" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaFRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_de8bc32a-9823-4d4d-ac93-87bf28a27bfa_2_a85331b5-7613-44ba-8978-91a2f203cba4" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaDGRE2" itemprop="name"> </span> <span class="programline" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaSTUY2"> Information Technology</span> <span> , </span> <span format="%m/%Y" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaGRYR2"> 2019</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaSCHO2" itemprop="name"> Unitek College - Fremont</span> <span> - </span> <span class="joblocation jobcity" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaSCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaSSTA2"> State</span> <br/> </span> <span class="field" id="de8bc32a-9823-4d4d-ac93-87bf28a27bfaFRFM2"> </span> </div> </div> </div> <div class="" id="SECTION_PRFL72485049-e757-433b-a73e-8e882cfe80d7" style="padding-top:NaNpx;"> </div> <div class="section" id="SECTION_SKLL2d9e788b-39a7-4ed6-9fe9-975fe4b9dc76" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL2d9e788b-39a7-4ed6-9fe9-975fe4b9dc76"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_2d9e788b-39a7-4ed6-9fe9-975fe4b9dc76_1_4f7da687-4bbe-49c0-96ba-d6e498df7b1e" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="2d9e788b-39a7-4ed6-9fe9-975fe4b9dc76FRFM1"> <ul> <li> Hardware updates</li> <li> Process improvement implementation</li> <li> Permissions management</li> <li> Software licenses and patches</li> <li> Excellent problem solving skills</li> <li> Operating systems</li> </ul> <ul> <li> Task estimation</li> <li> GUI and tools</li> <li> Knowledge of streaming video platforms</li> <li> Timeline management</li> <li> Operational support</li> <li> Windows operating systems</li> </ul> </div> </div> </div> <div class="section" id="SECTION_WRKH4c910805-7cd6-4674-a7cb-862990e5a57b" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKH4c910805-7cd6-4674-a7cb-862990e5a57b"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_4c910805-7cd6-4674-a7cb-862990e5a57b_1_00b99b69-f3ee-4044-b4ba-57ac9b4aec64" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="4c910805-7cd6-4674-a7cb-862990e5a57bJTIT1"> Information Technology Specialist</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="4c910805-7cd6-4674-a7cb-862990e5a57bJSTD1"> 02/2019</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="4c910805-7cd6-4674-a7cb-862990e5a57bEDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="4c910805-7cd6-4674-a7cb-862990e5a57bCOMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="4c910805-7cd6-4674-a7cb-862990e5a57bJCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="4c910805-7cd6-4674-a7cb-862990e5a57bJSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="4c910805-7cd6-4674-a7cb-862990e5a57bJDES1" itemprop="description"> <ul> <li> Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features</li> <li> Kept hardware and software systems current with latest patches and current licenses</li> <li> Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers</li> <li> Trained new employees on support processes, procedures and knowledge base</li> <li> Mentored other technical engineers and support professionals to provide professional development and skill enhancement</li> <li> Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_4c910805-7cd6-4674-a7cb-862990e5a57b_2_f00a70b3-590a-4418-85a1-008c83433a6d" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="4c910805-7cd6-4674-a7cb-862990e5a57bJTIT2"> Shift Leader</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="4c910805-7cd6-4674-a7cb-862990e5a57bJSTD2"> 11/2016</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="4c910805-7cd6-4674-a7cb-862990e5a57bEDDT2"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="4c910805-7cd6-4674-a7cb-862990e5a57bCOMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="4c910805-7cd6-4674-a7cb-862990e5a57bJCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="4c910805-7cd6-4674-a7cb-862990e5a57bJSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="4c910805-7cd6-4674-a7cb-862990e5a57bJDES2" itemprop="description"> <ul> <li> Assigned daily tasks to employees and monitored activity and task completion.</li> <li> Diligently restocked work stations and display cases.</li> <li> Routinely moved and stocked food products weighing up to <font> 40</font> pounds.</li> <li> Performed all position responsibilities accurately and in a timely manner.</li> <li> Strictly followed all cash, security, inventory and labor policies and procedures.</li> <li> Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.</li> <li> Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.</li> <li> Reported to all shifts wearing a neat, clean and unwrinkled uniform.</li> <li> Handled currency and credit transactions quickly and accurately.</li> <li> Followed food safety procedures according to company policies and health and sanitation regulations.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_4c910805-7cd6-4674-a7cb-862990e5a57b_3_c2a1550c-0861-4892-b24e-4bbc6a2bc877" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="4c910805-7cd6-4674-a7cb-862990e5a57bJTIT3"> Customer Service Representative</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="4c910805-7cd6-4674-a7cb-862990e5a57bJSTD3"> 04/2017</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="4c910805-7cd6-4674-a7cb-862990e5a57bEDDT3"> 09/2017</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="4c910805-7cd6-4674-a7cb-862990e5a57bCOMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="4c910805-7cd6-4674-a7cb-862990e5a57bJCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="4c910805-7cd6-4674-a7cb-862990e5a57bJSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="4c910805-7cd6-4674-a7cb-862990e5a57bJDES3" itemprop="description"> <ul> <li> Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.</li> <li> Operated a POS system to itemize and complete an average of <font> 50</font> customer purchases.</li> <li> Routinely answered customer questions regarding merchandise and pricing.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_4c910805-7cd6-4674-a7cb-862990e5a57b_4_f753d593-caa0-4da9-8dec-84e4dbc213a9" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="4c910805-7cd6-4674-a7cb-862990e5a57bJTIT4"> Chef</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="4c910805-7cd6-4674-a7cb-862990e5a57bJSTD4"> 06/2016</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="4c910805-7cd6-4674-a7cb-862990e5a57bEDDT4"> 02/2017</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="4c910805-7cd6-4674-a7cb-862990e5a57bCOMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="4c910805-7cd6-4674-a7cb-862990e5a57bJCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="4c910805-7cd6-4674-a7cb-862990e5a57bJSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="4c910805-7cd6-4674-a7cb-862990e5a57bJDES4" itemprop="description"> </span> </div> </div> </div> </div>
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12,635,195 |
INFORMATION-TECHNOLOGY
|
Google and Microsoft suite experience, Familiar with educational and IT fields, Project management, Educating teachers on technology use
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Murray State University, Master of Science, Computer Information Systems, Murray State University, Master of Arts, Education, Murray State University, Bachelor of Science, Education
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Adjunct Information Technology Instructor, Information Technology Instructor and School Technology Coordinator, Geek Squad Agent
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Objective To obtain a position in the information technology, personnel development, or computer science field to help manage, develop, and support projects and individuals. ADJUNCT INFORMATION TECHNOLOGY INSTRUCTOR Experience Adjunct Information Technology Instructor 01/2014 to Current Company Name City , State Taught courses concerning the Python, Visual Basic, and C# programming languages. Sat on CIT advisory board committee to improve and recruit students to the KCTCS CIT program. Information Technology Instructor and School Technology Coordinator 11/2011 to Current Company Name City , State Responsible for meeting the educational needs of high school students.Instructed classes concerning A+ certification, Cisco certification, web design, programming, game design, and help desk. Taught programming courses concerning C#, Python, Java, and Javascript programming language, as well as taught various web frameworks. STC support staff for CTE Unit to meet staff's technological needs including LMS support, teacher technology training, and maintaining school website. Developed mobile applications with student body to meet district needs. Supervisor of internally ran Help Desk, support ticket maintenance, and department head of technology troubleshooting for staff. Geek Squad Agent 04/2007 to 09/2010 Company Name City , State Set up, tested and configured networks, desktops, laptops and printers. Coordinated hardware and software repair processes with outside vendors. Trained new employees in effective diagnostic and repair procedures. Analyzed software, hardware and network systems for various transmission systems. Configured and installed routers, switches and wireless controllers. Education Master of Science : Computer Information Systems 2015 Murray State University City , State Project Management and Data Analysis Emphasis Master of Arts : Education 2013 Murray State University City , State Educational Technology Emphasis Bachelor of Science : Education 2011 Murray State University City , State Middle School Science and Social Studies Emphasis GPA: 3.69 Information Technology Certifications Comptia - Strata IT Fundamentals Microsoft Technology Associate - Network Fundamentals Microsoft Technology Associate - Windows O.S. Fundamentals Microsoft Technology Associate - Software Development Microsoft Technology Associate - Web Development Skills Google and Microsoft suite experience through coursework and classroom implementation. Familiar with both the educational and information technology fields. Experience in both project management and educating teachers on the use of technology in the classroom . Awards / Recognition / Volunteer Work Kentucky Colonel Award HCHS Curriculum Committee - Vice Chair Cum Laude - Murray State University May 2011
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_SUMM601457735" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM601457735"> Objective</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_601457735_1_391223971" style="padding-top:0px;"> <div class="field singlecolumn" id="601457735FRFM1"> To obtain a position in the information technology, personnel development, or computer science field to help manage, develop, and support projects and individuals.</div> </div> </div> <div class="section" id="SECTION_NAME601457728" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_601457728_1_391223963" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="601457728FNAM1"> </span> <span> </span> <span class="field lName" id="601457728LNAM1"> ADJUNCT INFORMATION TECHNOLOGY INSTRUCTOR</span> </div> </div> </div> <div class="section" id="SECTION_EXPR601457730" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR601457730"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_601457730_1_391223966" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="601457730JTIT1"> Adjunct Information Technology Instructor</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="601457730JSTD1"> 01/2014</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="601457730EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="601457730COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="601457730JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="601457730JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="601457730JDES1" itemprop="description"> <ul> <li> Taught courses concerning the Python, Visual Basic, and C# programming languages.</li> <li> Sat on CIT advisory board committee to improve and recruit students to the KCTCS CIT program.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_601457730_2_391223965" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="601457730JTIT2"> Information Technology Instructor and School Technology Coordinator</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="601457730JSTD2"> 11/2011</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="601457730EDDT2"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="601457730COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="601457730JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="601457730JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="601457730JDES2" itemprop="description"> <ul> <li> Responsible for meeting the educational needs of high school students.Instructed classes concerning A+ certification, Cisco certification, web design, programming, game design, and help desk.</li> <li> Taught programming courses concerning C#, Python, Java, and Javascript programming language, as well as taught various web frameworks.</li> <li> STC support staff for CTE Unit to meet staff's technological needs including LMS support, teacher technology training, and maintaining school website.</li> <li> Developed mobile applications with student body to meet district needs.</li> <li> Supervisor of internally ran Help Desk, support ticket maintenance, and department head of technology troubleshooting for staff. </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_601457730_3_391223967" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="601457730JTIT3"> Geek Squad Agent</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="601457730JSTD3"> 04/2007</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="601457730EDDT3"> 09/2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="601457730COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="601457730JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="601457730JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="601457730JDES3" itemprop="description"> <ul> <li> <span> Set up, tested and configured networks, desktops, laptops and printers.</span> </li> <li> <span> <span> Coordinated hardware and software repair processes with outside vendors. </span> </span> </li> <li> <span> <span> <span> Trained new employees in effective diagnostic and repair procedures. </span> </span> </span> </li> <li> <span> <span> <span> <span> Analyzed software, hardware and network systems for various transmission systems. </span> </span> </span> </span> </li> <li> <span> Configured and installed routers, switches and wireless controllers. </span> </li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC601457734" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC601457734"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_601457734_1_391223968" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="601457734DGRE1" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" id="601457734STUY1"> Computer Information Systems</span> <span class="datesWrapper"> <span class="jobdates" id="601457734GRYR1"> 2015</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="601457734SCHO1" itemprop="name"> Murray State University</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="601457734SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="601457734SSTA1"> State</span> <span class="joblocation eduCountry" id="601457734SCNT1"> </span> </span> </span> <span class="paddedline"> <span class="field" id="601457734FRFM1"> Project Management and Data Analysis Emphasis</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_601457734_2_391223969" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="601457734DGRE2" itemprop="name"> Master of Arts</span> <span> : </span> <span class="programline" id="601457734STUY2"> Education</span> <span class="datesWrapper"> <span class="jobdates" id="601457734GRYR2"> 2013</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="601457734SCHO2" itemprop="name"> Murray State University</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="601457734SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="601457734SSTA2"> State</span> <span class="joblocation eduCountry" id="601457734SCNT2"> </span> </span> </span> <span class="paddedline"> <span class="field" id="601457734FRFM2"> Educational Technology Emphasis</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_601457734_3_391231954" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="601457734DGRE3" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="601457734STUY3"> Education</span> <span class="datesWrapper"> <span class="jobdates" id="601457734GRYR3"> 2011</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="601457734SCHO3" itemprop="name"> Murray State University</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="601457734SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="601457734SSTA3"> State</span> <span class="joblocation eduCountry" id="601457734SCNT3"> </span> </span> </span> <span class="paddedline"> <span class="field" id="601457734FRFM3"> <div> Middle School Science and Social Studies Emphasis</div> <div> GPA: 3.69</div> </span> </span> </div> </div> </div> <div class="section" id="SECTION_CERT601471200" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_CERT601471200"> Information Technology Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_601471200_1_391233543" style="padding-top:0px;"> <div class="field singlecolumn" id="601471200FRFM1"> <ul> <li> Comptia - Strata IT Fundamentals</li> <li> Microsoft Technology Associate - Network Fundamentals</li> <li> Microsoft Technology Associate - Windows O.S. Fundamentals</li> <li> Microsoft Technology Associate - Software Development </li> <li> Microsoft Technology Associate - Web Development<br/> </li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL601457736" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL601457736"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_601457736_1_391223972" style="padding-top:0px;"> <div class="field singlecolumn" id="601457736FRFM1"> <ul> <li> Google and Microsoft suite experience through coursework and classroom implementation.</li> <li> Familiar with both the educational and information technology fields.</li> <li> Experience in both project management and educating teachers on the use of technology in the classroom<span style="line-height: 1.5;"> .</span> </li> </ul> </div> </div> </div> <div class="section" id="SECTION_ADDI601457737" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI601457737"> Awards / Recognition / Volunteer Work</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_601457737_1_391223973" style="padding-top:0px;"> <div class="field singlecolumn" id="601457737FRFM1"> <ul> <li> Kentucky Colonel Award </li> <li> HCHS Curriculum Committee - Vice Chair </li> <li> Cum Laude - Murray State University May 2011 </li> </ul> </div> </div> </div> </div>
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32,959,732 |
INFORMATION-TECHNOLOGY
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Small business development, Project management, Leadership/communication skills, Business operations organization, Client account management, Negotiations expert, Budgeting expertise, Employee relations, Self-motivated, Collaborative, Decisive, Enterprise platforms, Forecasting specialist, Knowledge of Product Lifecycle Management (PLM), Hardware and software upgrade planning, Product requirements documentation, Self-directed, Scrum methodology, Performance criteria tracking, Enterprise Resource Planning Systems, Education Software: Campus Nexus Student, Student and Faculty portal, Accounting Systems: Sage Platinum, Microsoft Great Plains, AccountMate, SAP Business One, Learning Management Systems: Dialoge EDU, eCollege, Moodle Rooms, Manufacturing Systems: BatchMaster, Customer Relationship Management Systems: Microsoft Great Plains CRM, Campus Nexus CRM, Enterprise BackOffice Systems, Microsoft Server, Microsoft SQL server, Microsoft Exchange, Microsoft SharePoint, Linux, Storage Area Network, Active Directory, Microsoft Terminal Services, Microsoft Remote desktop Services, Citrix, Network Devices and Monitoring Tools, Juniper switches, routers and firewalls, Netgear switches, routers and firewalls, CISCO switches, routers and firewalls, Solarwinds network monitoring tools, Sophos Unified Threat Management, IDERA SQL Management, WebSense, Virtual System, VMWare, HyperV, Cloud based phone systems, Cloud based storage and backup, Cloud Technologies, Amazon Web Services, Microsoft Azure and O365, Miscellaneous Applications and Desktop Applications, Microsoft Office suite, Sophos Anti-Virus, Sophos Mobile Device Management, DeepFreeze Desktop management
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Business Administration, Walden University, Bachelor of Science in Information and Business Systems Technology, University of Essex
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Senior Director, Information Technology, Senior Manager, Student Information System, President, Director, Client Services
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SENIOR DIRECTOR, INFORMATION TECHNOLOGY Executive Profile A distinguish Director of Information technology with expertise in diverse range of industries within multiple industries settings globally. Demonstrated success in Network design and management, Enterprise Resource Planning implementation and management, Cloud Technologies and Internet Technologies. Well Organized, results oriented individual with proven ability to implement standards, processes and procedures the improve business functionality. Solid management skills, capable of building, leading and motivating individuals to maximize productivity while forming cohesive team environments. Exceptional communicator focused on building strong client relationships. Skill Highlights Small business development Project management Leadership/communication skills Business operations organization Client account management Negotiations expert Budgeting expertise Employee relations Self-motivated Collaborative Decisive Enterprise platforms Forecasting specialist Knowledge of Product Lifecycle Management (PLM) Hardware and software upgrade planning Product requirements documentation Self-directed Scrum methodology Performance criteria tracking Core Accomplishments Saved more than $ 10 million amortized over 3 years by using cloud technologies instead of buying new infrastructure hardware to upgrade infrastructure for Weston Educational Group. Directed the implementation of a new Student Information System and Customer Relations Management system for 2 colleges. Both projects were completed on-time and under budget. Increased core system availability to 99.999 % by developing standards and architectural governance and implementing best practices. Led a successful implementation and integration of an acquired college into the Weston Educational Group. Project was completed a month ahead of schedule and under budget. Reduced the incidence of IT issues by 50 % globally by using visualization tools such as Tableau and DOMO to identify trends in support tickets which resulted in more training to address root causes. Operations Management: Managed all technologies at 10 campuses spread from Florida to California for Weston Educational Group . These technologies were used by students, faculty, campus administration and corporate office staff and executives. I oversaw all day to day operations of the Information Technology department of Weston Educational Group. Staff Development: At Weston, restructured the team to a smaller more flexible team and used outsourced resources for more specialized functions. This resulted in a 60% reduction in payroll expense At American Career College and West Coast University, I mentored and coached employees resulting in no staff turnover and also been recognized as one of the best Business Analyst team in Campus Management Corporation implemented sites globally. At BatchMaster Software, I launched a new consultant group to implement a manufacturing based ERP system using the rapid implementation module I devised. This increased successful implementation by 80% and reduced implementation time to 4 weeks. At BatchMaster Software, I also implemented a support team in India that provided post implementation support based on new policies and procedures I created. Customer satisfaction increased by 75%. I was voted the employee of the year in 2010 out of over a thousand employees for outstanding contributions and going above and beyond. Presented at industry conferences every year starting from 2012 on integrated solutions and automations tools to help improve efficiency and data integrity. Professional Experience 02/2015 to 11/2016 Senior Director, Information Technology Company Name － City , State Weston Educational Group Inc, is a private post-secondary institution focused on the Allied Health and Personal Wellness sector. It has 3 major brands with campuses spread from Florida through to California. As the Senior Director, I oversaw the day to day operations of all aspects of technology. This included a student and faculty portal that needed to be support 24/7, a Student Information System (SIS) that was used to manage all aspects of the student matriculation from a lead, through financial aid to academics, student services and career services. Spearheaded phone system migration to the cloud , resulting in a 99.999 % uptime in the phone system. It also reduced the maintenance cost that comes with an outdated system to $0 and allowed us to manage the system remotely. Accountable for Information Technology (IT) including overall customer satisfaction. Managed team of 6 IT professionals. I restructured the department and reduced the team to 6 generalized IT personal and outsourced functions that required specialized functions. This reduced payroll expense by 60%. Spearheaded cross-functional initiative to achieve a smooth integration of Missouri College after it was acquired into the Weston Education Group . Strengthened company's business by leading implementation of industry leading SIS for the management of the campuses and CRM for admissions. Negotiated a new contracts with vendors to reduce prices by as much as 28%. Developed and launched regular training sessions to help associates with most common reported issues. Used DOMO to visualize trends in support cases and then developed training materials on the most common reported issues. Instituted a new web based support ticketing system which allowed students, faculty and staff members to generate tickets requesting for help. Prior to this system only staff members could generate support tickets on an internal system. The new system had rules incorporated which auto routed tickets based on the characteristics selected. Recommended and implemented all of the enterprise applications onto the cloud. This saved the organization $10 million amortized over 3 years if we were to have upgraded the infrastructure in-house to accommodate the new enterprise applications. Launched the migration of the staff and faculty to Office 365 (Microsoft's cloud version of office) after migrating the students. This enabled every user to have access to the latest version of the complete Office suite and One-drive for individual file storage. From a system point of view, the enterprise has access to the latest versions of systems from Microsoft plus an infinite access to Microsoft resources to support the infrastructure. 07/2009 to 02/2015 Senior Manager, Student Information System Company Name － City , State American Career College and West Coast University is a private post-secondary institution that trains students in the Allied Health sector with annual revenue of over $300 million. Oversaw the Student Information System for both brands which had a student portal, faculty portal and several integrations into other systems such as a CRM system and internal applications developed on SharePoint platform. Hired and managed a team of Business Analysts and support engineers to support the Student Information System (SIS). Developed business processes and Service Level Agreements used by the business analysts and support engineers. Oversaw an off-shore development team in India to develop innovative solutions on SharePoint platform integrated into the SIS as a means of adding automation to enhance productivity and data validation. Managed the relationships with vendors associated with the student information system. Started with the organization as an IT Manager and led the team to stabilize the environment. Collaborated with the HR department to develop on-board training on systems. This increased the ROI on new associated from day 1 and reduced the number of support tickets from new associates. I was a key member in the process of planning and moving from a small server room to AT&T collocated datacenter. I advised in the development and relocation of two of the West Coast campuses. 01/2005 to 08/2009 President Company Name － City , State Aldreteem Inc was created to support small to mid-sized organizations that wanted to implement Enterprise Resource Planning systems but did not have the resources to manage the system in-house. Accountable for the entire business including overall customer satisfaction and profitability. Created new revenue streams through by partnering with other ERP vendors that did not have our expertise to deploy solutions on Sage, SAP, Great Plains and Epicor. Generated new business by signing a national agreement with a leading national hospitality company to manage their ERP system and provide auxiliary IT services. Strengthened company's business by leading implementation of all projects. 03/2001 to 12/2004 Director, Client Services Company Name － City , State BatchMaster Software Inc develops an Enterprise Resource Planning system for the process manufacturing industries integrated into Sage Platinum, SAP Business One and Microsoft Great Plains. Prior to joining eWorkPlace, their solution was deployed through a network of resellers who did the implementation and primary support. I created new revenue streams for both parties by creating the Client Services group where the resellers focused on client relationships and sales. They could resell our services. Increased revenue by 60% through the creation of the client services department. The department performed implementations and support. Created the Rapid implementation process where we reduced the implementation from months to 4 weeks. Strengthened company's business by initiating and leading the development of the relationship with SAP. Spearheaded the implementation of an off-shore support team to support customers post implementation. Customers found the team helpful with upgrades and update and well as phone support software maintenance renewal increased by 80%. Created and spearheaded the customer satisfaction survey , resulting in a 45 % increase in customer satisfaction which resulted in customers renewing their yearly software maintenance which increased revenue. Education 2010 Business Administration Walden University － City , State , USA 3.85 GPA Minor in Leadership Bachelor of Science : Information and Business Systems Technology University of Essex － City , State , UK Member of the world famous Essex University Afro-Carib Club Played soccer for the University Skills Enterprise Resource Planning Systems Education Software: Campus Nexus Student, Student and Faculty portal Accounting Systems: Sage Platinum, Microsoft Great Plains, AccountMate, SAP Business One Learning Management Systems: Dialoge EDU; eCollege; Moodle Rooms Manufacturing Systems: BatchMaster Customer Relationship Management Systems: Microsoft Great Plains CRM, Campus Nexus CRM, Enterprise BackOffice Systems Microsoft Server Microsoft SQL server Microsoft Exchange Microsoft SharePoint Linux Storage Area Network Active Directory Microsoft Terminal Services Microsoft Remote desktop Services Citrix Network Devices and Monitoring Tools Juniper switches, routers and firewalls Netgear switches, routers and firewalls CISCO switches, routers and firewalls Solarwinds network monitoring tools Sophos Unified Threat Management IDERA SQL Management WebSense Virtual System VMWare HyperV Cloud based phone systems Cloud based storage and backup Cloud Technologies Amazon Web Services Microsoft Azure and O365 Miscellaneous Applications and Desktop Applications Microsoft Office suite Sophos Anti-Virus Sophos Mobile Device Management DeepFreeze Desktop management
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME864430998" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_864430998_1_565228968" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="864430998FNAM1"> </span> <span> </span> <span class="field" id="864430998LNAM1"> SENIOR DIRECTOR, INFORMATION TECHNOLOGY</span> </div> </div> </div> <div class="section" id="SECTION_SUMM864431002" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM864431002"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_864431002_1_565228977" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="864431002FRFM1"> <div style="text-align: left;"> A distinguish Director of Information technology with expertise in diverse range of industries within multiple industries settings globally. Demonstrated success in Network design and management, Enterprise Resource Planning implementation and management, Cloud Technologies and Internet Technologies. Well Organized, results oriented individual with proven ability to implement standards, processes and procedures the improve business functionality. Solid management skills, capable of building, leading and motivating individuals to maximize productivity while forming cohesive team environments. Exceptional communicator focused on building strong client relationships.</div> </div> </div> </div> <div class="section" id="SECTION_HILT864431004" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT864431004"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_864431004_1_565234822" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="864431004SKC11"> <ul> <li> Small business development</li> <li> Project management</li> <li> Leadership/communication skills</li> <li> Business operations organization</li> <li> Client account management</li> <li> Negotiations expert</li> <li> Budgeting expertise</li> <li> Employee relations</li> <li> Self-motivated</li> <li> <span> Collaborative</span> </li> <li> <span> Decisive </span> </li> </ul> </td> <td class="field twocol_2" id="864431004SKC21"> <ul> <li> Enterprise platforms</li> <li> Forecasting specialist</li> <li> Knowledge of Product Lifecycle Management (PLM)</li> <li> Hardware and software upgrade planning</li> <li> Product requirements documentation</li> <li> Self-directed</li> <li> Scrum methodology</li> <li> Performance criteria tracking</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM864431368" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM864431368"> Core Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_864431368_1_565247978" style="padding-top:0px;"> <div class="field singlecolumn" id="864431368FRFM1"> <div style="text-align: left;"> <span> Saved more than $<font color="#000" style="color: rgb(0, 0, 0);"> 10 million amortized over 3 years by using cloud technologies instead of buying new infrastructure hardware to upgrade infrastructure for Weston Educational Group.</font> </span> </div> <div> <span> <font color="#000" style="color: rgb(0, 0, 0);"> </font> </span> </div> <div style="text-align: left;"> <span> <font color="#000" style="color: rgb(0, 0, 0);"> <span> Directed the implementation of a new Student Information System and Customer Relations Management system for 2 colleges. Both projects were completed on-time and under budget.</span> </font> </span> </div> <div> <span> <font color="#000" style="color: rgb(0, 0, 0);"> <span> </span> </font> </span> </div> <div style="text-align: left;"> <span> <font color="#000" style="color: rgb(0, 0, 0);"> <span> <span> Increased core system availability to <font color="#0000ff"> 99.999</font> % by developing standards and architectural governance and implementing best practices.</span> </span> </font> </span> </div> <div> <span> <font color="#000" style="color: rgb(0, 0, 0);"> <span> <span> </span> </span> </font> </span> </div> <div style="text-align: left;"> <span> <font color="#000" style="color: rgb(0, 0, 0);"> <span> <span> <span> Led a successful implementation and integration of an acquired college into the Weston Educational Group. Project was completed a month ahead of schedule and under budget.</span> <div class="newSpan" style="margin-left: -40px;"> </div> </span> </span> </font> </span> </div> <div> <span> <font color="#000" style="color: rgb(0, 0, 0);"> <span> <span> <span> </span> </span> </span> </font> </span> </div> <div style="text-align: left;"> <span> <font color="#000" style="color: rgb(0, 0, 0);"> <span> <span> <span> <span> Reduced the incidence of IT issues by <font color="#0000ff"> 50</font> % globally by using visualization tools such as Tableau and DOMO to identify trends in support tickets which resulted in more training to address root causes.</span> </span> </span> </span> </font> </span> </div> <div> <span> <font color="#000" style="color: rgb(0, 0, 0);"> <span> <span> <span> <span> </span> </span> </span> </span> </font> </span> </div> <div> <span> <font color="#000" style="color: rgb(0, 0, 0);"> <span> <span> <span> <span> <span> <i> Operations Management:</i> </span> </span> </span> </span> </span> </font> </span> </div> <ul> <li style="text-align: left;"> Managed <font color="#000" style="color: rgb(0, 0, 0);"> all technologies at 10 campuses spread from Florida to California for Weston Educational Group</font> . These technologies were used by students, faculty, campus administration and corporate office staff and executives. </li> <li style="text-align: left;"> I oversaw all <font color="#000" style="color: rgb(0, 0, 0);"> day to day operations of the Information Technology department of Weston Educational Group.</font> </li> </ul> <p> <font color="#000" style="color: rgb(0, 0, 0);"> <span> <i> Staff Development:</i> </span> </font> </p> <p> </p> <ul> <li style="text-align: left;"> At Weston, restructured the team to a smaller more flexible team and used outsourced resources for more specialized functions. This resulted in a 60% reduction in payroll expense </li> <li style="text-align: left;"> At American Career College and West Coast University, I mentored and coached employees resulting in no staff turnover and also been recognized as one of the best Business Analyst team in Campus Management Corporation implemented sites globally.</li> <li style="text-align: left;"> At BatchMaster Software, I launched a new consultant group to implement a manufacturing based ERP system using the rapid implementation module I devised. This increased successful implementation by 80% and reduced implementation time to 4 weeks.</li> <li style="text-align: left;"> At BatchMaster Software, I also implemented a support team in India that provided post implementation support based on new policies and procedures I created. Customer satisfaction increased by 75%.</li> </ul> <p> </p> <div style="text-align: left;"> I was voted the employee of the year in 2010 out of over a thousand employees for outstanding contributions and going above and beyond.</div> <div> </div> <div style="text-align: left;"> Presented at industry conferences every year starting from 2012 on integrated solutions and automations tools to help improve efficiency and data integrity. </div> </div> </div> </div> <div class="section" id="SECTION_EXPR864431000" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR864431000"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_864431000_1_565274590" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="864431000JSTD1"> 02/2015</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="864431000EDDT1"> 11/2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="864431000JTIT1"> Senior Director, Information Technology</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="864431000COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="864431000JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="864431000JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="864431000JDES1" itemprop="description"> <div style="text-align: left;"> Weston Educational Group Inc, is a private post-secondary institution focused on the Allied Health and Personal Wellness sector. It has 3 major brands with campuses spread from Florida through to California. As the Senior Director, I oversaw the day to day operations of all aspects of technology. This included a student and faculty portal that needed to be support 24/7, a Student Information System (SIS) that was used to manage all aspects of the student matriculation from a lead, through financial aid to academics, student services and career services.</div> <div> </div> <div class="newSpan" style="margin-left: -155px;"> </div> <div style="text-align: left;"> <font> Spearheaded <font color="#0000ff"> phone system migration to the cloud</font> , resulting in a <font color="#0000ff"> 99.999</font> % uptime in the phone system. It also reduced the maintenance cost that comes with an outdated system to $0 and allowed us to manage the system remotely.</font> </div> <div> <font> </font> </div> <div style="text-align: justify;"> <font> Accountable for <font color="#000000"> Information Technology</font> (IT) including overall customer satisfaction. </font> </div> <div> <font> </font> </div> <div style="text-align: left;"> <font> Managed team of <font color="#0000ff"> 6 IT</font> professionals. I restructured the department and reduced the team to 6 generalized IT personal and outsourced functions that required specialized functions. This reduced payroll expense by 60%.</font> </div> <div> <font> </font> </div> <div style="text-align: left;"> <font> Spearheaded cross-functional initiative to achieve <font color="#000000"> a smooth integration of Missouri College after it was acquired into the Weston Education Group</font> . </font> </div> <div> <font> </font> </div> <div style="text-align: left;"> <font> Strengthened company's business by leading implementation of <font color="#000000"> industry leading SIS for the management of the campuses and CRM for admissions.</font> </font> </div> <div> <font color="#000000"> </font> </div> <div style="text-align: left;"> <font color="#000000"> Negotiated a new contracts with vendors to reduce prices by as much as 28%.</font> </div> <div> <font color="#000000"> </font> </div> <div style="text-align: left;"> <font color="#000000"> Developed and launched regular training sessions to help associates with most common reported issues. Used DOMO to visualize trends in support cases and then developed training materials on the most common reported issues.</font> </div> <div> <font color="#000000"> </font> </div> <div style="text-align: left;"> <font color="#000000"> Instituted a new web based support ticketing system which allowed students, faculty and staff members to generate tickets requesting for help. Prior to this system only staff members could generate support tickets on an internal system. The new system had rules incorporated which auto routed tickets based on the characteristics selected.</font> </div> <div> <font color="#000000"> </font> </div> <div style="text-align: left;"> <font color="#000000"> Recommended and implemented all of the enterprise applications onto the cloud. This saved the organization $10 million amortized over 3 years if we were to have upgraded the infrastructure in-house to accommodate the new enterprise applications.</font> </div> <div> <font color="#000000"> </font> </div> <div style="text-align: left;"> <font color="#000000"> Launched the migration of the staff and faculty to Office 365 (Microsoft's cloud version of office) after migrating the students. This enabled every user to have access to the latest version of the complete Office suite and One-drive for individual file storage. From a system point of view, the enterprise has access to the latest versions of systems from Microsoft plus an infinite access to Microsoft resources to support the infrastructure.</font> </div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_864431000_2_565228971" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="864431000JSTD2"> 07/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="864431000EDDT2"> 02/2015</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="864431000JTIT2"> Senior Manager, Student Information System</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="864431000COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="864431000JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="864431000JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="864431000JDES2" itemprop="description"> <p style="text-align: left;"> American Career College and West Coast University is a private post-secondary institution that trains students in the Allied Health sector with annual revenue of over $300 million. Oversaw the Student Information System for both brands which had a student portal, faculty portal and several integrations into other systems such as a CRM system and internal applications developed on SharePoint platform.</p> <div style="text-align: justify;"> </div> <div style="text-align: left;"> Hired and managed a team of Business Analysts and support engineers to support the Student Information System (SIS). </div> <div> </div> <p style="text-align: left;"> Developed business processes and Service Level Agreements used by the business analysts and support engineers.</p> <div> </div> <p style="text-align: left;"> Oversaw an off-shore development team in India to develop innovative solutions on SharePoint platform integrated into the SIS as a means of adding automation to enhance productivity and data validation.</p> <div> </div> <p style="text-align: left;"> Managed the relationships with vendors associated with the student information system.</p> <div> </div> <p style="text-align: left;"> Started with the organization as an IT Manager and led the team to stabilize the environment.</p> <div> </div> <p style="text-align: left;"> Collaborated with the HR department to develop on-board training on systems. This increased the ROI on new associated from day 1 and reduced the number of support tickets from new associates.</p> <div> </div> <p style="text-align: left;"> I was a key member in the process of planning and moving from a small server room to AT&T collocated datacenter.</p> <div> </div> <p style="text-align: left;"> I advised in the development and relocation of two of the West Coast campuses.</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_864431000_3_565228972" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="864431000JSTD3"> 01/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="864431000EDDT3"> 08/2009</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="864431000JTIT3"> President</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="864431000COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="864431000JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="864431000JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="864431000JDES3" itemprop="description"> <p style="text-align: left;"> Aldreteem Inc was created to support small to mid-sized organizations that wanted to implement Enterprise Resource Planning systems but did not have the resources to manage the system in-house.</p> <p> <span> </span> </p> <p style="text-align: left;"> <span> Accountable for <font color="#0000ff"> the entire business</font> including overall customer satisfaction and profitability. </span> </p> <p> <span> <span> </span> </span> </p> <p style="text-align: left;"> <span> <span> Created new revenue streams through <font color="#000" style="color: rgb(0, 0, 0);"> by partnering with other ERP vendors that did not have our expertise to deploy solutions on Sage, SAP, Great Plains and Epicor.</font> </span> </span> </p> <p> <span> </span> </p> <p style="text-align: left;"> <span> Generated new business by signing a national agreement with a leading national hospitality company to manage their ERP system and provide auxiliary IT services.</span> </p> <p> <span> <span> </span> </span> </p> <p style="text-align: left;"> <span> <span> Strengthened company's business by leading implementation of <font color="#0000ff"> all projects.</font> </span> </span> </p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_864431000_4_565228973" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="864431000JSTD4"> 03/2001</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="864431000EDDT4"> 12/2004</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="864431000JTIT4"> Director, Client Services</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="864431000COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="864431000JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="864431000JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="864431000JDES4" itemprop="description"> <p style="text-align: left;"> BatchMaster Software Inc develops an Enterprise Resource Planning system for the process manufacturing industries integrated into Sage Platinum, SAP Business One and Microsoft Great Plains. Prior to joining eWorkPlace, their solution was deployed through a network of resellers who did the implementation and primary support. I created new revenue streams for both parties by creating the Client Services group where the resellers focused on client relationships and sales. They could resell our services.</p> <div> </div> <p style="text-align: left;"> <font> Increased revenue by 60% through the creation of the client services department. The department performed implementations and support.</font> </p> <div> <font> </font> </div> <div style="text-align: left;"> <font> Created the Rapid implementation process where we reduced the implementation from months to 4 weeks.</font> </div> <div> <font> </font> </div> <div style="text-align: left;"> <font> Strengthened company's business by initiating and leading the development of the relationship with SAP.</font> </div> <div> <font> </font> </div> <div style="text-align: left;"> <font> Spearheaded the implementation of an off-shore support team to support customers post implementation. Customers found the team helpful with upgrades and update and well as phone support software maintenance renewal increased by 80%.</font> </div> <div> <font> </font> </div> <div style="text-align: left;"> <font> Created and spearheaded <font color="#0000ff"> the customer satisfaction survey</font> , resulting in a <font color="#000000"> 45</font> % increase in customer satisfaction which resulted in customers renewing their yearly software maintenance which increased revenue.</font> </div> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC864431001" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC864431001"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_864431001_1_565228975" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="864431001GRYR1"> 2010</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="864431001DGRE1" itemprop="name"> </span> <span class="programline" id="864431001STUY1"> Business Administration</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="864431001SCHO1" itemprop="name"> Walden University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="864431001SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="864431001SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="864431001SCNT1"> USA</span> </span> <span class="paddedline"> <span class="field" id="864431001FRFM1"> <div> <span> <font color="#0000ff"> 3.85</font> GPA </span> </div> <div> <span> <span> Minor in <font color="#000" style="color: rgb(0, 0, 0);"> Leadership</font> </span> </span> <span> <span> <font color="#000" style="color: rgb(0, 0, 0);"> <br/> </font> </span> </span> </div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_864431001_2_565228976" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="864431001GRYR2"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="864431001DGRE2" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="864431001STUY2"> Information and Business Systems Technology</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="864431001SCHO2" itemprop="name"> University of Essex</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="864431001SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="864431001SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="864431001SCNT2"> UK</span> </span> <span class="paddedline"> <span class="field" id="864431001FRFM2"> <div> <span> Member of <font color="#000" style="color: rgb(0, 0, 0);"> the world famous Essex University Afro-Carib</font> Club </span> </div> <div> <span> <span> Played soccer for the University</span> </span> </div> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL864431003" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL864431003"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_864431003_1_565228978" style="padding-top:0px;"> <div class="field singlecolumn" id="864431003FRFM1"> <p> Enterprise Resource Planning Systems</p> <ul> <li> Education Software: Campus Nexus Student, Student and Faculty portal</li> <li> Accounting Systems: Sage Platinum, Microsoft Great Plains, AccountMate, SAP Business One </li> <li> Learning Management Systems: Dialoge EDU; eCollege; Moodle Rooms</li> <li> Manufacturing Systems: BatchMaster</li> <li> Customer Relationship Management Systems: Microsoft Great Plains CRM, Campus Nexus CRM, </li> </ul> <p> Enterprise BackOffice Systems</p> <ul> <li> Microsoft Server</li> <li> Microsoft SQL server</li> <li> Microsoft Exchange</li> <li> Microsoft SharePoint</li> <li> Linux</li> <li> Storage Area Network</li> <li> Active Directory</li> <li> Microsoft Terminal Services</li> <li> Microsoft Remote desktop Services</li> <li> Citrix </li> </ul> <p> Network Devices and Monitoring Tools</p> <ul> <li> Juniper switches, routers and firewalls</li> <li> Netgear switches, routers and firewalls</li> <li> CISCO switches, routers and firewalls</li> <li> Solarwinds network monitoring tools</li> <li> Sophos Unified Threat Management</li> <li> IDERA SQL Management</li> <li> WebSense</li> </ul> <p> Virtual System</p> <ul> <li> VMWare</li> <li> HyperV</li> <li> Cloud based phone systems</li> <li> Cloud based storage and backup</li> </ul> <p> Cloud Technologies</p> <ul> <li> Amazon Web Services</li> <li> Microsoft Azure and O365</li> </ul> <p> Miscellaneous Applications and Desktop Applications</p> <ul> <li> Microsoft Office suite</li> <li> Sophos Anti-Virus</li> <li> Sophos Mobile Device Management</li> <li> DeepFreeze Desktop management</li> </ul> </div> </div> </div> </div>
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17,688,766 |
INFORMATION-TECHNOLOGY
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Windows 7, 8.1, 10, Windows Server 2008 R2 & 2012, Exchange Server 2007 & 2010, Mac OSX & iOS, BB10 OS, Android, LAN, VPN, WAN IP networking, Citrix, remote terminal services, LogMeIn, Team Viewer, Skype for Business, SQL, SaaS, Hyper-V, Active Directory Services, Group Policy, DNS, DHCP, SSL, WSUS, FTP, San/Nas Storage, Cisco Routers, HP Switches, Sonicwall Firewalls, Symantec Backup/AntiVirus, Trend-Micro, Arcserve, Acronis, disaster recovery, business continuity, network administration, troubleshooting
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Baruch College, Accounting, BS
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Director of Information Technology, Manager of Information Technologies, Manager of Information Services, Customer Service Representative
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DIRECTOR OF INFORMATION TECHNOLOGY Summary IT Director/Manager with extensive experience in network operations, leveraging expertise in organization growth and problem solving. Driven, professional and detailed-oriented with the proven ability to plan, design and implement technical systems, improve process flow and administer departmental budgets. Highlights Operating Systems: Windows 7, 8.1, 10, Windows Server 2008 R2 & 2012 Exchange Server 2007 & 2010 - Apple; Mac OSX & iOS - BB10 OS, Android LAN, VPN, WAN IP networking Citrix and remote terminal services, LogMeIn, Team Viewer, Skype for business. Experience with SQL, SaaS and Hyper-V Active Directory Services, Group Policy, DNS, DHCP, SSL, WSUS and FTP San/Nas Storage, Cisco Routers, HP Switches, Sonicwall Firewalls Symantec Backup/AntiVirus, Trend-Micro, Arcserve, Acronis Experience January 1996 to January 2016 Company Name City , State Director of Information Technology Directed and managed the entire IT operations for a commercial real estate investment company with over 15 locations throughout the U.S. Forecasted and planned all network information processing and communication needs for the entire company. Provided senior level leadership on all IT security and risk management concerns. Being proactive to ensure the continued functionality of a stable, reliable, and secure IT environment, including focus on current and anticipated cybersecurity threats and risk. Ensured technology compliance with SOX, PCI, IT general and regulatory controls. Established, documented and administered all IT operational policies and procedures to control systems and integrity risks. Created and analyzed annual IT operational and capital budgets and 5-year plans. Efficiently used monies allocated within those budgets. Inspected 3rd party contracts, evaluated and negotiated proposals for software and hardware services. Project leader for developing, planning and instituting disaster recovery and business continuity. Provided redundancy on all network components and system failovers. Redundant communication and internet lines using BGP for failover. Ensured the consistency of existing applications by creating, maintaining, testing and enforcing standards/procedures for implementing software rollouts. Used document imaging system for record retention. Maintained and upgraded all Audio/Video in conference rooms. Installed office security: Card key and camera systems. Hired and managed system administrators and supervised outside consultants. Originally hired as IT Manager promoted to Director in 2002. January 1995 to January 1996 Company Name City , State Manager of Information Technologies Provided network administration, PC and network trouble shooting, file server configuration, backup systems configuration, network and switch management. Maintained Lotus Notes Domino Mail Server, operating system and application software upgrading, anti-virus and firewall management, hardware configuration and troubleshooting, application maintenance and administration. January 1992 to January 1995 Company Name City , State Sole IT person Manager of Information Services Recruited to relocate to Chicago to run the accounting operations system. Began at LINC as the Accounting Operations Manager eventually became the Network Manager. Maintained UNIX and Novell servers. January 1991 to January 1992 Company Name City , State Customer Service Representative Recruited by Software Company to relocate to Wellesley, MA. Provided technical support for customers. Education Baruch College City , State Accounting BS Accounting Skills Accounting, Active Directory, anti-virus, AntiVirus, Apple, Arcserve, Audio, Backup, BGP, budgets, Cisco Routers, Citrix, hardware, contracts, DHCP, disaster recovery, DNS, Firewalls, firewall, focus, FTP, hardware configuration and troubleshooting, HP, imaging, IP, LAN, leadership, LINC, Domino, Lotus Notes, MA, Mac, Director, Exchange Server, Mail, office, Windows 7, network administration, Nas, Network, networking, Novell servers, Operating Systems, OS, operating system, PCI, camera, policies, Project leader, proposals, real estate, risk management, San, server configuration, SQL, SSL, Switches, switch, Symantec, technical support, Trend, trouble shooting, UNIX, upgrading, Video, VPN, WAN, Windows Server
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME816742931" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_816742931_1_531113041" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="816742931FNAM1"> </span> <span> </span> <span class="field" id="816742931LNAM1"> DIRECTOR OF INFORMATION TECHNOLOGY</span> </div> </div> </div> <div class="section" id="SECTION_SUMM816742935" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM816742935"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_816742935_1_531113048" style="padding-top:0px;"> <div class="field singlecolumn" id="816742935FRFM1"> IT Director/Manager with extensive experience in network operations, leveraging expertise in organization growth and problem solving. Driven, professional and detailed-oriented with the proven ability to plan, design and implement technical systems, improve process flow and administer departmental budgets.</div> </div> </div> <div class="section" id="SECTION_HILT816742936" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT816742936"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_816742936_1_531113050" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="816742936SKC11"> <ul> <li> Operating Systems: Windows 7, 8.1, 10, Windows Server 2008 R2 & 2012</li> <li> Exchange Server 2007 & 2010 - Apple; Mac OSX & iOS - BB10 OS, Android</li> <li> LAN, VPN, WAN IP networking</li> <li> Citrix and remote terminal services, LogMeIn, Team Viewer, Skype for business.</li> <li> Experience with SQL, SaaS and Hyper-V</li> <li> Active Directory Services, Group Policy, DNS, DHCP, SSL, WSUS and FTP</li> <li> San/Nas Storage, Cisco Routers, HP Switches, Sonicwall Firewalls</li> <li> Symantec Backup/AntiVirus, Trend-Micro, Arcserve, Acronis</li> </ul> </td> <td class="field twocol_2" id="816742936SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM816743050" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR816742933" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR816742933"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_816742933_1_531113043" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="816742933JSTD1"> January 1996</span> <span> to </span> <span class="jobdates" format="%B %Y" id="816742933EDDT1"> January 2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="816742933COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="816742933JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="816742933JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="816742933JTIT1"> Director of Information Technology</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="816742933JDES1" itemprop="description"> <ul> <li> Directed and managed the entire IT operations for a commercial real estate investment company with over 15 locations throughout the U.S.</li> <li> Forecasted and planned all network information processing and communication needs for the entire company.</li> <li> Provided senior level leadership on all IT security and risk management concerns.</li> <li> Being proactive to ensure the continued functionality of a stable, reliable, and secure IT environment, including focus on current and anticipated cybersecurity threats and risk.</li> <li> Ensured technology compliance with SOX, PCI, IT general and regulatory controls.</li> <li> Established, documented and administered all IT operational policies and procedures to control systems and integrity risks.</li> <li> Created and analyzed annual IT operational and capital budgets and 5-year plans.</li> <li> Efficiently used monies allocated within those budgets.</li> <li> Inspected 3rd party contracts, evaluated and negotiated proposals for software and hardware services.</li> <li> Project leader for developing, planning and instituting disaster recovery and business continuity.</li> <li> Provided redundancy on all network components and system failovers.</li> <li> Redundant communication and internet lines using BGP for failover.</li> <li> Ensured the consistency of existing applications by creating, maintaining, testing and enforcing standards/procedures for implementing software rollouts.</li> <li> Used document imaging system for record retention.</li> <li> Maintained and upgraded all Audio/Video in conference rooms.</li> <li> Installed office security: Card key and camera systems.</li> <li> Hired and managed system administrators and supervised outside consultants.</li> <li> Originally hired as IT Manager promoted to Director in 2002.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_816742933_2_531113044" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="816742933JSTD2"> January 1995</span> <span> to </span> <span class="jobdates" format="%B %Y" id="816742933EDDT2"> January 1996</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="816742933COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="816742933JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="816742933JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="816742933JTIT2"> Manager of Information Technologies</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="816742933JDES2" itemprop="description"> <ul> <li> Provided network administration, PC and network trouble shooting, file server configuration, backup systems configuration, network and switch management.</li> <li> Maintained Lotus Notes Domino Mail Server, operating system and application software upgrading, anti-virus and firewall management, hardware configuration and troubleshooting, application maintenance and administration.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_816742933_3_531113045" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="816742933JSTD3"> January 1992</span> <span> to </span> <span class="jobdates" format="%B %Y" id="816742933EDDT3"> January 1995</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="816742933COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="816742933JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="816742933JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="816742933JTIT3"> Sole IT person Manager of Information Services</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="816742933JDES3" itemprop="description"> <ul> <li> Recruited to relocate to Chicago to run the accounting operations system.</li> <li> Began at LINC as the Accounting Operations Manager eventually became the Network Manager.</li> <li> Maintained UNIX and Novell servers.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_816742933_4_531113046" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="816742933JSTD4"> January 1991</span> <span> to </span> <span class="jobdates" format="%B %Y" id="816742933EDDT4"> January 1992</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="816742933COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="816742933JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="816742933JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="816742933JTIT4"> Customer Service Representative</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="816742933JDES4" itemprop="description"> <ul> <li> Recruited by Software Company to relocate to Wellesley, MA.</li> <li> Provided technical support for customers.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC816742934" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC816742934"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_816742934_1_531113047" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="816742934GRYR1"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="816742934SCHO1" itemprop="name"> Baruch College</span> <br/> <span class="joblocation jobcity" id="816742934SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="816742934SSTA1"> State</span> <span class="joblocation jobstate" id="816742934SCNT1"> </span> </span> <span class="paddedline" itemprop="description"> <span class="programline" id="816742934STUY1"> Accounting</span> <span class="degree" id="816742934DGRE1" itemprop="name"> BS</span> </span> <span class="paddedline"> <span class="field" id="816742934FRFM1"> Accounting</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL816742937" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL816742937"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_816742937_1_531113051" style="padding-top:0px;"> <div class="field singlecolumn" id="816742937FRFM1"> Accounting, Active Directory, anti-virus, AntiVirus, Apple, Arcserve, Audio, Backup, BGP, budgets, Cisco Routers, Citrix, hardware, contracts, DHCP, disaster recovery, DNS, Firewalls, firewall, focus, FTP, hardware configuration and troubleshooting, HP, imaging, IP, LAN, leadership, LINC, Domino, Lotus Notes, MA, Mac, Director, Exchange Server, Mail, office, Windows 7, network administration, Nas, Network, networking, Novell servers, Operating Systems, OS, operating system, PCI, camera, policies, Project leader, proposals, real estate, risk management, San, server configuration, SQL, SSL, Switches, switch, Symantec, technical support, Trend, trouble shooting, UNIX, upgrading, Video, VPN, WAN, Windows Server</div> </div> </div> </div>
|
20,024,870 |
INFORMATION-TECHNOLOGY
|
Chinese, English, Japanese, Microsoft Office, Excel, Power Point, Word, Outlook, SQL, Adobe Suite, Flash, Photoshop, Illustrator, 3D Max, PHP, Java, C#, Visual Basic, HTML, Cording, Programming, CRM, ERP System, RFID, E-Commerce, EPC, Financial Accounting, Human Resources, Business Marketing, International Trade, App Development, SEM, QMS, Statistics, Healthcare
|
Metropolitan State University, Business Administration and Management, MBA, National Taipei University of Nursing and Health Science, Information Management, Bachelor of Science
|
Information Technology (Internship), Business Analyst, Chief Executive Officer, Campus Youth E-Service Volunteer
|
INFORMATION TECHNOLOGY (INTERNSHIP) Summary MBA graduate specialized at a Business Management of the industries institution which crosses the fields such as healthcare, and IT to compare the optimal practices between the major players. To obtain an analyst position, utilize professional Skill and Knowledge in business. Preferably in business analyst. Skills Language: Chinese, English and Japanese Professional Skills: Microsoft Office, Excel, Power Point, Word, Outlook, SQL, Adobe Suit, Flash, Photoshop, Illustrator, 3D Max Others: PHP, Java, C#, Visual Basic, HTML, Cording, Programming, Customer relationship management (CRM) ERP System, RFID, E-Commerce, Electronic Product Code (EPC) Financial Accounting, Human Resources, (HR) Business Marketing, International Trade (Import and Export) App Development SEM, analysis, QMS Statistics, Healthcare. ? Experience July 2014 to September 2014 Company Name City , State Information Technology (Internship) Examined problems between users and systems. Worked at different stations of hospital, including:ER, Registration, Pharmacy, Central Sterile Supplies Department (CSSD), and Medical Supplies store room. September 2013 to December 2015 Company Name City , State Business Analyst Worked with Tourism Bureau to publish "Taiwan Hot Spring Voucher" in order to promote Taiwan. Generated 3K followers in Facebook Fan page within 3 months Built and designed official website. May 2012 to January 2015 Company Name City , State Chief Executive Officer Expand five new business sites, two located at the large- scale department stores in the country Planned for cultural events, including Simple Life Festival in Taipei and Shanghai China. Launched limited edition custom dress with bloggers, created record sales. 100 customer dresses were sold out within 4 hours. Increased sales by 25% in two quarters. September 2011 to June 2013 Company Name City , State Campus Youth E- Service Volunteer Planned summer and winter camps for kids who lack educational resources. Team lead and Recorder Education 2016 Metropolitan State University City , State , USA Business Administration and Management MBA Master of Business Administration (MBA) International Trade Organizational Behavior Finance and Accounting GPA 3.7? 2015 National Taipei University of Nursing and Health Science City , State , Taiwan Information Management Bachelor of Science Bachelors of Information Management Information Technology ERP (Enterprise Resource Planning) Recruited to Top 3 Schools based on Academic Achievement 2015 Global Language Institute City , State , USA English English Dialect and Language Excelled in English Write,Read and Speak English Chose to be Graduation Speaker for the Classs GPA 3.4
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME768263435" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_768263435_1_498050758" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="768263435FNAM1"> </span> <span> </span> <span class="field" id="768263435LNAM1"> INFORMATION TECHNOLOGY (INTERNSHIP)</span> </div> </div> </div> <div class="section" id="SECTION_SUMM768263436" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM768263436"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_768263436_1_498051960" style="padding-top:0px;"> <div class="field singlecolumn" id="768263436FRFM1"> MBA graduate specialized at a Business Management of the industries institution which crosses the fields such as healthcare, and IT to compare the optimal practices between the major players. To obtain an analyst position, utilize professional Skill and Knowledge in business. Preferably in business analyst.</div> </div> </div> <div class="section" id="SECTION_SKLL768275244" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL768275244"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_768275244_1_498060387" style="padding-top:0px;"> <div class="field singlecolumn" id="768275244FRFM1"> <div> Language: Chinese, English and Japanese</div> <div> Professional Skills: </div> <ul> <li> Microsoft Office, Excel, Power Point, Word, Outlook, SQL,</li> <li> Adobe Suit, Flash, Photoshop, Illustrator, </li> <li> 3D Max </li> <li> Others: PHP, Java, C#, Visual Basic, HTML, Cording, Programming, Customer relationship management (CRM) ERP System, RFID, E-Commerce, Electronic Product Code (EPC) Financial Accounting, Human Resources, (HR) Business Marketing, International Trade (Import and Export) App Development SEM, analysis, QMS Statistics, Healthcare.</li> </ul> <div> ?</div> </div> </div> </div> <div class="section" id="SECTION_EXPR768263433" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR768263433"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_768263433_1_498055275" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="768263433JSTD1"> July 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="768263433EDDT1"> September 2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="768263433COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="768263433JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="768263433JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="768263433JTIT1"> Information Technology (Internship)</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="768263433JDES1" itemprop="description"> <div> Examined problems between users and systems.</div> <div> Worked at different stations of hospital, including:ER, Registration, Pharmacy, Central Sterile Supplies Department (CSSD), and Medical Supplies store room.</div> <div> <span class="Apple-tab-span" style="white-space:pre"> </span> </div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_768263433_2_498054619" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="768263433JSTD2"> September 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="768263433EDDT2"> December 2015</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="768263433COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="768263433JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="768263433JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="768263433JTIT2"> Business Analyst</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="768263433JDES2" itemprop="description"> <div> Worked with Tourism Bureau to publish "Taiwan Hot Spring Voucher" in order to promote Taiwan.</div> <div> Generated 3K followers in Facebook Fan page within 3 months</div> <div> Built and designed official website.</div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_768263433_3_498053876" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="768263433JSTD3"> May 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="768263433EDDT3"> January 2015</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="768263433COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="768263433JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="768263433JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="768263433JTIT3"> Chief Executive Officer</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="768263433JDES3" itemprop="description"> <div> Expand five new business sites, two located at the large- scale department stores in the country</div> <div> Planned for cultural events, including Simple Life Festival in Taipei and Shanghai China.</div> <div> Launched limited edition custom dress with bloggers, created record sales. 100 customer dresses were sold out within 4 hours.</div> <div> Increased sales by 25% in two quarters.</div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_768263433_4_498055566" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="768263433JSTD4"> September 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="768263433EDDT4"> June 2013</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="768263433COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="768263433JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="768263433JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="768263433JTIT4"> Campus Youth E- Service Volunteer</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="768263433JDES4" itemprop="description"> <div> Planned summer and winter camps for kids who lack educational resources.</div> <div> Team lead and Recorder</div> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC768263432" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC768263432"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_768263432_1_498056989" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="768263432GRYR1"> 2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="768263432SCHO1" itemprop="name"> Metropolitan State University</span> <br/> <span class="joblocation jobcity" id="768263432SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="768263432SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="768263432SCNT1"> USA</span> </span> <span class="paddedline" itemprop="description"> <span class="programline" id="768263432STUY1"> Business Administration and Management</span> <br/> <span class="degree" id="768263432DGRE1" itemprop="name"> MBA</span> </span> <span class="paddedline"> <span class="field" id="768263432FRFM1"> <div> Master of Business Administration (MBA) </div> <ul> <li> International Trade</li> <li> Organizational Behavior</li> <li> Finance and Accounting </li> </ul> <div> GPA 3.7?</div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_768263432_2_498057998" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="768263432GRYR2"> 2015</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="768263432SCHO2" itemprop="name"> National Taipei University of Nursing and Health Science</span> <br/> <span class="joblocation jobcity" id="768263432SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="768263432SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="768263432SCNT2"> Taiwan</span> </span> <span class="paddedline" itemprop="description"> <span class="programline" id="768263432STUY2"> Information Management</span> <br/> <span class="degree" id="768263432DGRE2" itemprop="name"> Bachelor of Science</span> </span> <span class="paddedline"> <span class="field" id="768263432FRFM2"> <div> Bachelors of Information Management</div> <ul> <li> Information Technology</li> <li> ERP (Enterprise Resource Planning)</li> </ul> <p> Recruited to Top 3 Schools based on Academic Achievement </p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_768263432_3_498058755" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="768263432GRYR3"> 2015</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="768263432SCHO3" itemprop="name"> Global Language Institute</span> <br/> <span class="joblocation jobcity" id="768263432SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="768263432SSTA3"> State</span> <span> , </span> <span class="joblocation jobstate" id="768263432SCNT3"> USA</span> </span> <span class="paddedline" itemprop="description"> <span class="programline" id="768263432STUY3"> English</span> <br/> <span class="degree" id="768263432DGRE3" itemprop="name"> </span> </span> <span class="paddedline"> <span class="field" id="768263432FRFM3"> <div> English Dialect and Language</div> <ul> <li> Excelled in English</li> <li> Write,Read and Speak English</li> </ul> <p> Chose to be Graduation Speaker for the Classs</p> <div> GPA 3.4</div> </span> </span> </div> </div> </div> </div>
|
22,450,718 |
INFORMATION-TECHNOLOGY
|
CompTIA Security + CE SY0-401 Certified, System debugging, Diagnostic skills, Analytical, Interpersonal, Communication, Organizational skills, System administration, UNIX system performance monitoring, Team player, Self-starter, J2EE, Oracle, Unix O/S, Linux, LDAP, Database, Service Oriented Architecture, Mainframe, Remedy, Virtual Machine, MS Office (Word, PowerPoint, Excel, Outlook), Network management, System integration, Technical support, Troubleshooting, Validation
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Prairie View A&M University, Computer Engineering Technology, Bachelors of Science
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Information Technology Specialist, Systems Engineer, Systems Engineer Associate
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INFORMATION TECHNOLOGY SPECIALIST Professional Profile Quality-driven and practical Systems Administrator with [Number] years aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem-solving skills to an industry-leading software company. Qualifications CompTIA Security + CE SY0-401 Certified Refined system debugging and diagnostic skills Excellent analytical, interpersonal, communication and organizational skills System administration UNIX system performance monitoring Team player and self-starter with the ability to operate without detailed work direction Working knowledge of application servers, J2EE, Oracle, Unix O/S, Linux, LDAP, Database, Service Oriented Architecture and physical architectures, Mainframe, Remedy, Virtual Machine High proficiency level in MS Office (Word, PowerPoint, Excel, Outlook) Relevant Experience Automated repeatable tasks where possible to increase efficiency.Consistently received a 100% rate of customer satisfaction.Performed root cause analysis to identify system errors and improve accuracy by 15%.Awarded with the Tech of the quarter for contributions to mission. Experience Information Technology Specialist Sep 2013 to Dec 2015 Company Name － City , State 5 years of experience in the maintenance and troubleshooting of complex infrastructure. Provide Help Desk Services first level of troubleshooting to all customers on multiple systems. Use internally developed maintenance provider plans, procedures and tools to identify, troubleshoot, and diagnose failures and restore system capability to operations. Analyze, diagnose and isolate failures to hardware Line-Replaceable units (LRU). Directly replace or coordinate replacement of failed hardware LRU's with the maintenance provider or the vendor. Collect data describing the environment at the time of the failure to provide root cause analysis is necessary or escalation to the engineering point-of-contact. Provide required support of engineer maintenance provider Discrepancy Report (DR) investigations and resolution efforts if necessary. Perform network management services to include: Monitoring networks device health and status, monitoring of network performance and utilization optimization (tuning) tasks. Perform operating system monitoring, Commercial off the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation; modifications to authorized user lists and user profiles; file system maintenance to include (deletion of log files no longer needed and monitoring of storage space, ensuring backups have completed appropriately, awareness that appropriate system processes are up and running at all times). Support software promotes by performing system reboots, monthly and daily preventive maintenance, process bounces per documentation. Provide accurate and timely documentation of system problems and request in shift turnover log and assign units tickets in accordance unit policy. Analyzed customer and stakeholder needs, generated requirements, perform functional analysis and implemented Requirements Management Plans. Made recommendations to improve technical practices.Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. Systems Engineer May 2010 to Sep 2013 Company Name － City , State Obtained all mission related certification required for the application services provider, within the 24x7 technical support tier. Trained current and new team members on existing and new application services procedure and Commercial off the Shelf (COTS) software. Performed system health analysis to identify, analyze, collect preliminary data, and recommend effective solution to anomalies. Coordinated and conducted low-level system testing, problem analysis for servers, desktops and IT infrastructure work. Analyzed all levels of total system product to include; concept, design, fabrication, test installation, operation, maintenance and disposal. Performed technical planning, system integration, verification and validation, supportability and effective analysis for multiple systems. Performed functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software policies. Coordinated with systems partners to finalize designs and confirm requirements are met. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Diagnosed UNIX and Windows processing problems and execute appropriate solutions. Ensured network, system and data availability and integrity through preventative maintenance. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company/customer policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Consistently met deadlines and requirements for all production work orders. Monitored network performance and provide network performance statistical reports for both real-time and historical measurements. Managed network monitoring and server monitoring both on- and off-site. Recommend architectural improvements, design solutions and integration solutions. Systems Engineer Associate Feb 2009 to May 2010 Company Name － City , State Coordinated all NEAS weekly brown-bag seminar for the VA-95 Technical Resource Center. Formatted and delivered training specific to the intended party and purpose for company standards. Updated, composed and created content in electronic format assuring accuracy and proper display for the VA-95 TRC Technical Library. Served as Windows Subject Matter Expert (SME) to research, create procedures and recommended COTS product to enable Closed Caption video content for support of the National Center for Missing and Exploited Children (NCMEC). Reviewed, and routed resumes to appropriate Managers as an Account Representative on the Resource Planning Team (RPT). Maintain a spreadsheet of employees with key contact information, skills, and resumes. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Researched and recommended new sources for candidate recruiting. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Education Bachelors of Science , Computer Engineering Technology Spring 2008 Prairie View A&M University － City , State GPA: GPA: 3.048/4.0 Computer Engineering Technology GPA: 3.048/4.0 Personal Information Active TS/SCI w Poly (last update, 05/2010) Additional Information Security Clearance: Active TS/SCI w Poly (last update, 05/2010) Ability to adapt to changing technology, learning and applying new methods for achieving the goals of the organization TAC/ABET accredited , Dean's List 2005-2007, Honor Roll 2006-2007 Engineering Technology Association; Vice President 2005-2007 Tau Beta Pi Engineering Honor Society; Vice President 2007-2008 Skills interpersonal, hardware, concept, content, clients, customer satisfaction, Database, debugging, desktops, direction, documentation, engineer, functional, Help Desk, human resource, J2EE, LDAP, Linux, Mainframe, memory, access, Excel, MS Office, Outlook, PowerPoint, Windows, Word, network management, network, networks, operating system, optimization, Oracle, organizational skills, policies, problem analysis, processes, real-time, research, self-starter, servers, spreadsheet, system integration, Team player, technical support, troubleshoot, troubleshooting, UNIX, validation, video, web applications
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME708703414" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_708703414_1_459069968" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="708703414FNAM1"> </span> <span> </span> <span class="field" id="708703414LNAM1"> INFORMATION TECHNOLOGY SPECIALIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM708703416" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM708703416"> Professional Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_708703416_1_459069974" style="padding-top:0px;"> <div class="field singlecolumn" id="708703416FRFM1"> <p align="LEFT"> Quality-driven and practical Systems Administrator with [Number] years aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem-solving skills to an industry-leading software company.</p> </div> </div> </div> <div class="section" id="SECTION_HILT708703417" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT708703417"> Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_708703417_1_459069976" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="708703417SKC11"> <ul> <li> CompTIA Security + CE SY0-401 Certified</li> <li> Refined system debugging and diagnostic skills</li> <li> Excellent analytical, interpersonal, communication and organizational skills</li> <li> System administration</li> <li> UNIX system performance monitoring</li> <li> Team player and self-starter with the ability to operate without detailed work direction</li> </ul> </td> <td class="field twocol_2" id="708703417SKC21"> <ul> <li> Working knowledge of application servers, J2EE, Oracle, Unix O/S, Linux, LDAP, Database, Service Oriented Architecture and physical architectures, Mainframe, Remedy, Virtual Machine</li> <li> High proficiency level in MS Office (Word, PowerPoint, Excel, Outlook)</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM708703733" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ACCM708703733"> Relevant Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_708703733_1_459072267" style="padding-top:0px;"> <div class="field singlecolumn" id="708703733FRFM1"> <p align="LEFT"> Automated repeatable tasks where possible to increase efficiency.Consistently received a 100% rate of customer satisfaction.Performed root cause analysis to identify system errors and improve accuracy by 15%.Awarded with the Tech of the quarter for contributions to mission.</p> </div> </div> </div> <div class="section" id="SECTION_EXPR708703418" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR708703418"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_708703418_1_459069970" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="708703418JTIT1"> Information Technology Specialist</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="708703418JSTD1"> Sep 2013</span> <span> to </span> <span class="jobdates" format="%b %Y" id="708703418EDDT1"> Dec 2015</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="708703418COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="708703418JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="708703418JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="708703418JDES1" itemprop="description"> <ul> <li> 5 years of experience in the maintenance and troubleshooting of complex infrastructure.</li> <li> Provide Help Desk Services first level of troubleshooting to all customers on multiple systems.</li> <li> Use internally developed maintenance provider plans, procedures and tools to identify, troubleshoot, and diagnose failures and restore system capability to operations.</li> <li> Analyze, diagnose and isolate failures to hardware Line-Replaceable units (LRU).</li> <li> Directly replace or coordinate replacement of failed hardware LRU's with the maintenance provider or the vendor.</li> <li> Collect data describing the environment at the time of the failure to provide root cause analysis is necessary or escalation to the engineering point-of-contact.</li> <li> Provide required support of engineer maintenance provider Discrepancy Report (DR) investigations and resolution efforts if necessary.</li> <li> Perform network management services to include: Monitoring networks device health and status, monitoring of network performance and utilization optimization (tuning) tasks.</li> <li> Perform operating system monitoring, Commercial off the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation; modifications to authorized user lists and user profiles; file system maintenance to include (deletion of log files no longer needed and monitoring of storage space, ensuring backups have completed appropriately, awareness that appropriate system processes are up and running at all times).</li> <li> Support software promotes by performing system reboots, monthly and daily preventive maintenance, process bounces per documentation.</li> <li> Provide accurate and timely documentation of system problems and request in shift turnover log and assign units tickets in accordance unit policy.</li> <li> Analyzed customer and stakeholder needs, generated requirements, perform functional analysis and implemented Requirements Management Plans.</li> <li> Made recommendations to improve technical practices.Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_708703418_2_459069971" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="708703418JTIT2"> Systems Engineer</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="708703418JSTD2"> May 2010</span> <span> to </span> <span class="jobdates" format="%b %Y" id="708703418EDDT2"> Sep 2013</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="708703418COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="708703418JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="708703418JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="708703418JDES2" itemprop="description"> <ul> <li> Obtained all mission related certification required for the application services provider, within the 24x7 technical support tier.</li> <li> Trained current and new team members on existing and new application services procedure and Commercial off the Shelf (COTS) software.</li> <li> Performed system health analysis to identify, analyze, collect preliminary data, and recommend effective solution to anomalies.</li> <li> Coordinated and conducted low-level system testing, problem analysis for servers, desktops and IT infrastructure work.</li> <li> Analyzed all levels of total system product to include; concept, design, fabrication, test installation, operation, maintenance and disposal.</li> <li> Performed technical planning, system integration, verification and validation, supportability and effective analysis for multiple systems.</li> <li> Performed functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software policies.</li> <li> Coordinated with systems partners to finalize designs and confirm requirements are met.</li> <li> Provided continued maintenance and development of bug fixes and patch sets for existing web applications.</li> <li> Diagnosed UNIX and Windows processing problems and execute appropriate solutions.</li> <li> Ensured network, system and data availability and integrity through preventative maintenance.</li> <li> Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.</li> <li> Implemented company/customer policies, technical procedures and standards for preserving the integrity and security of data, reports and access.</li> <li> Consistently met deadlines and requirements for all production work orders.</li> <li> Monitored network performance and provide network performance statistical reports for both real-time and historical measurements.</li> <li> Managed network monitoring and server monitoring both on- and off-site.</li> <li> Recommend architectural improvements, design solutions and integration solutions.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_708703418_3_459069972" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="708703418JTIT3"> Systems Engineer Associate</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="708703418JSTD3"> Feb 2009</span> <span> to </span> <span class="jobdates" format="%b %Y" id="708703418EDDT3"> May 2010</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="708703418COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="708703418JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="708703418JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="708703418JDES3" itemprop="description"> <ul> <li> Coordinated all NEAS weekly brown-bag seminar for the VA-95 Technical Resource Center.</li> <li> Formatted and delivered training specific to the intended party and purpose for company standards.</li> <li> Updated, composed and created content in electronic format assuring accuracy and proper display for the VA-95 TRC Technical Library.</li> <li> Served as Windows Subject Matter Expert (SME) to research, create procedures and recommended COTS product to enable Closed Caption video content for support of the National Center for Missing and Exploited Children (NCMEC).</li> <li> Reviewed, and routed resumes to appropriate Managers as an Account Representative on the Resource Planning Team (RPT).</li> <li> Maintain a spreadsheet of employees with key contact information, skills, and resumes.</li> <li> Communicated the duties, compensation, benefits and working conditions to all potential candidates.</li> <li> Researched and recommended new sources for candidate recruiting.</li> <li> Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC708703419" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC708703419"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_708703419_1_459069973" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="708703419DGRE1" itemprop="name"> Bachelors of Science</span> <span> , </span> <span class="programline" id="708703419STUY1"> Computer Engineering Technology</span> <span class="datesWrapper"> <span class="jobdates" id="708703419GRYR1"> Spring 2008</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="708703419SCHO1" itemprop="name"> Prairie View A&M University</span> <span> － </span> <span class="joblocation jobcity" id="708703419SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="708703419SSTA1"> State</span> <span class="joblocation jobstate" id="708703419SCNT1"> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="708703419GRPA1"> GPA: 3.048/4.0</span> </span> <span class="field" id="708703419FRFM1"> <p align="LEFT"> Computer Engineering Technology GPA: 3.048/4.0</p> </span> </div> </div> </div> <div class="section" id="SECTION_PRIN708703421" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_PRIN708703421"> Personal Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_708703421_1_459069975" style="padding-top:0px;"> <div class="field singlecolumn" id="708703421FRFM1"> Active TS/SCI w Poly (last update, 05/2010)</div> </div> </div> <div class="section" id="SECTION_ADDI708703423" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ADDI708703423"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_708703423_1_459069978" style="padding-top:0px;"> <div class="field singlecolumn" id="708703423FRFM1"> <ul> <li> Security Clearance: Active TS/SCI w Poly (last update, 05/2010)</li> <li> Ability to adapt to changing technology, learning and applying new methods for achieving the goals of the organization</li> <li> TAC/ABET accredited , Dean's List 2005-2007, Honor Roll 2006-2007 </li> <li> Engineering Technology Association; Vice President 2005-2007</li> <li> Tau Beta Pi Engineering Honor Society; Vice President 2007-2008</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL708703422" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL708703422"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_708703422_1_459069977" style="padding-top:0px;"> <div class="field singlecolumn" id="708703422FRFM1"> <p align="LEFT"> interpersonal, hardware, concept, content, clients, customer satisfaction, Database, debugging, desktops, direction, documentation, engineer, functional, Help Desk, human resource, J2EE, LDAP, Linux, Mainframe, memory, access, Excel, MS Office, Outlook, PowerPoint, Windows, Word, network management, network, networks, operating system, optimization, Oracle, organizational skills, policies, problem analysis, processes, real-time, research, self-starter, servers, spreadsheet, system integration, Team player, technical support, troubleshoot, troubleshooting, UNIX, validation, video, web applications</p> </div> </div> </div> </div>
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46,260,230 |
INFORMATION-TECHNOLOGY
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Issue escalation, Reporting and analysis, Quality control, Schematic understanding, Critical thinking, Data management, Network Administration, Experience in leadership, Improvement plan knowledge, Supervision, Hardware repair, Computer configurations, System upgrades, New program installations, Organizational leadership, Troubleshooting and Maintenance, Equipment repair, Power and hand tool use, Troubleshooting and repairs, Preventative maintenance, Telecommunications systems, Component repairs, Multitasking, Part inspections, LAN and WAN configurations, Server and System Administration, End-User Training, Program installations, Software testing, Server improvements, Data backups, Project management, Security technologies, Network configuration, Time management, Active Directory knowledge, Cybersecurity analysis, System Administration, Microsoft Office, MS Office, Apple iOS Technician, Help desk assistance, Application software testing, Mechanical abilities, Information Systems Security Professional, Advanced knowledge of Windows OS, Advanced knowledge of Google Chrome OS, Soldering, Database management, Technical knowledge of server system softwares
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The Federal Polytechnic, Ado-Ekiti - Associate of Science, Science Technology, 2003, Phoenix East Aviation - F.A.A Aircraft Dispatcher License, Aviation, 2014, University Of Colorado At Boulder - Certificate, Cybersecurity Policy For Aviation And Internet, 07/2020, GOOGLE I.T SUPPORT - Certificate, 03/2021
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Information Technology Specialist(Discountpcfix), Quality Control Inspector Contractor, Network Analyst, Quality Control Manager
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INFORMATION TECHNOLOGY SPECIALIST(DISCOUNTPCFIX) Summary I am obsessed with technology. It's power to change everything. Technology fuels my passion and commitment to helping organizations do what they set out to. When I engage, I bring fresh ideas that help your team galvanize performance. Refine your strategy. Spark new energy.
The future—and how we get there—depends on those who build, connect, create and transform our world. Accomplished with over 10 years of information technology support experience. Highly articulate Capable experienced installing and updating hardware and software systems for users. Known for effectively optimizing systems to meet changing demands, enhancing collaboration and improving security. Experienced Operations Analyst with first-rate skills in organizing, problem solving and project management. Ready to apply experience and abilities to take on new professional challenges. Passionate and driven professional with remarkable analytical and problem solving skills. Expert quality assurance tester offering five years of experience in detailed technical and system specifications. Provides a collaborative style and has well-developed communication skills. Seeking a role in test reporting and defect resolution. Well-rounded team player with dynamic written and verbal communication skills. Hardworking and resourceful team player. History of going above and beyond to achieve notable results. Offering excellent blend of technical aptitude and creative ability. Inspires design teams with engaging management techniques and innovative thinking. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. Skills Issue escalation Reporting and analysis Quality control Schematic understanding Critical thinking Data management Network Administration Experience in leadership Improvement plan knowledge Supervision Hardware repair Computer configurations System upgrades New program installations Organizational leadership Troubleshooting and Maintenance Equipment repair Power and hand tool use Troubleshooting and repairs Preventative maintenance Telecommunications systems Component repairs Multitasking Part inspections Friendly, positive attitude LAN and WAN configurations Server and System Administration End-User Training Program installations Software testing Server improvements Data backups Project management Security technologies Network configuration Time management Active Directory knowledge Cybersecurity analysis System Administration Microsoft Office MS Office Apple iOS Technician Help desk assistance Application software testing Mechanical abilities Information Systems Security Professional Advanced knowledge of Windows OS Advanced knowledge of Google Chrome OS Soldering Database management Technical knowledge of server system softwares Servers, storage systems, network equipment, PCs or notebooks of any brands. Experience Information Technology Specialist(Discountpcfix) | 11/2011 - Current Company Name - City , State Assisted client with new computer and network equipment purchases. Updated or installed software for customers to ensure computer efficiency. Checked in computers and performed diagnostics for repair. Backed up data each evening, helping alleviate lost information following malware incident. Updated software versions with patches and new installations to close security loopholes and protect users. Identified hardware issues caused by component failures using approved diagnostic tools. Installed over motherboards, processors and graphics cards. Configured computers to network drivers and connected to printers and other peripheral equipment. Upgraded laptops/desktops, improving speed and performance. Fixed All Apple(iphone,imac,ipad,laptop) Products Screen damage. Fixed any brand,Windows OS,Mac OS,Chrome OS products liquid damage. Observed system functioning and entered commands to test different areas of operations. Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions. Responded to assistance requests from users and directed individuals through basic troubleshooting tasks. Reviewed current hardware and software configurations and recommended modifications to increase system speed. Serviced and repaired equipment according to manufacturer guidelines. Installed new systems and components according to service orders and manufacturer instructions. Assessed and identified issues and quickly resolved to restore functionality. Built and repaired computers according to schedule. Installed, configured, and setup PCs in all stores for optimal operation and reporting. Evaluated interfaces between hardware and software, testing performance requirements. Studied complex technical issues and determined proper resolution methods. Assisted with post-implementation troubleshooting of new applications and application upgrades. Determined and alleviated hardware, software and network issues. Installed and supported hardware and software, including desktops, servers and printers. Identified operational and performance issues and worked with managers to resolve concerns. Completed various reports and analyzed each report to decide where improvements could be made. Recommended process and systems improvements such as changes to operations. Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately. Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations. Assisted customers with various types of technical issues via email, live chat and telephone. Delivered local and remote Tier 1 IT support for hardware and software to company personnel. Disassembled computer systems to troubleshoot and resolve hardware issues. Increased overall company performance through improved IT uptime and cost reductions. Quality Control Inspector Contractor | 04/2019 - Current Company Name - City , State Conferred with scientific, engineering and technical personnel to resolve design, research and testing problems. Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release. Developed and implemented best practices for defect prevention and continuous improvement. Used specialized tools to take precise measurements of various aspects of samples. Consulted with engineers to resolve quality, production and efficiency problems. Wrote detailed reports outlining performance, quality and defect rates. Completed non-destructive tests and visual inspections on a continuous basis. Inspected quality of finished products, making minor repairs to meet project expectations. Documented nonconformities immediately and recommended techniques for prompt resolution. Completed non-destructive tests and visual inspections continuously. Reviewed drawings and blueprints to determine appropriate level of inspection required. Adhered to all safety protocols to minimize equipment damage and avoid injuries. Assessed materials, parts and products for conformance with quality control requirements and production specifications. Network Analyst | 06/2016 - 05/2018 Company Name - City , State Identified operational and performance issues and worked with managers to resolve concerns. Supporting of the following hardware types: servers, storage systems, network equipment, PCs ipad and notebooks of any brands. Analyzed operational performance to identify pain points and provided actionable solutions to management. Educated personnel on company policies to foster improved customer retention and increased revenue. Technical knowledge of standard server system software (Linux, Windows, VMWare) Drove revenue and customer retention by visiting corporate and franchise centers serving clients to educate staff on company policies and customer styling applications. Wrote reports outlining results to facilitate management decision making. Executed and monitored standards for user interfaces, page design and graphics development. Provided senior technical support to both in-house staff and user departments for all network applications. Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low. Supported customers with password resets and account customization. Recorded complaints, product deficiencies, returned orders and other customer documentation in system. Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Performed site evaluations, customer surveys and team audits. Promoted continuous improvement for IT governance processes. Spearheaded server infrastructure development, quality control, staging and production operations. Quality Control Manager | 07/2013 - 08/2015 Company Name - City , State Stayed well-informed of all company and federal regulations, which bolstered compliance of all corporate processes. Used creative and professional policy to find solutions to issues while diminishing conflicts. Handled all scheduling procedures for the department and directed team members in setting and achieving goals. Observed customer specifications by monitoring the quality control of finished products. Education and Training The Federal Polytechnic, Ado-Ekiti - City , State | Associate of Science Science Technology , 2003 Phoenix East Aviation - City , State | F.A.A Aircraft Dispatcher License Aviation , 2014 University Of Colorado At Boulder - City | Certificate Cybersecurity Policy For Aviation And Internet , 07/2020 GOOGLE I.T SUPPORT - City | Certificate 03/2021 Completed professional Course in: IT Security: Defense against the digital dark arts Operating System and You: Becoming a power user The Bits and Bytes of Computer Networking System Administration and IT Infrastructure Service Technical Support Fundamentals
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<div class="RNA skn-hdr3 fontsize fontface vmargins hmargins pagesize dynamicbg" id="document"> <div class="section nameSec firstsection" id="SECTION_NAME5550d5fc-bc70-476b-a324-a96a5f8e4c39"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_5550d5fc-bc70-476b-a324-a96a5f8e4c39_1_ac85099c-62cd-4861-9279-8510832b3240"> <div class="name" itemprop="name"> <span class="field" id="5550d5fc-bc70-476b-a324-a96a5f8e4c39FNAM1"> </span> <span> </span> <span class="field" id="5550d5fc-bc70-476b-a324-a96a5f8e4c39LNAM1"> INFORMATION TECHNOLOGY SPECIALIST(DISCOUNTPCFIX)</span> </div> </div> </div> <div class="section" id="SECTION_SUMM8fa0a5f9-217d-41cc-b98a-09b71ea76797"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM8fa0a5f9-217d-41cc-b98a-09b71ea76797"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_8fa0a5f9-217d-41cc-b98a-09b71ea76797_1_b1625863-b3c3-4df6-a204-60ccb0054f3f"> <div class="field singlecolumn" id="8fa0a5f9-217d-41cc-b98a-09b71ea76797FRFM1"> <p> I am obsessed with technology. It's power to change everything. Technology fuels my passion and commitment to helping organizations do what they set out to. When I engage, I bring fresh ideas that help your team galvanize performance. Refine your strategy. Spark new energy.<br/>
The future—and how we get there—depends on those who build, connect, create and transform our world.</p> <p> Accomplished with over 10 years of information technology support experience.</p> <p> Highly articulate Capable experienced installing and updating hardware and software systems for users. Known for effectively optimizing systems to meet changing demands, enhancing collaboration and improving security.</p> <p> Experienced Operations Analyst with first-rate skills in organizing, problem solving and project management. Ready to apply experience and abilities to take on new professional challenges.</p> <p> Passionate and driven professional with remarkable analytical and problem solving skills.</p> <p> Expert quality assurance tester offering five years of experience in detailed technical and system specifications.</p> <p> Provides a collaborative style and has well-developed communication skills. Seeking a role in test reporting and defect resolution.</p> <p> Well-rounded team player with dynamic written and verbal communication skills.</p> <p> Hardworking and resourceful team player.</p> <p> History of going above and beyond to achieve notable results.</p> <p> Offering excellent blend of technical aptitude and creative ability. Inspires design teams with engaging management techniques and innovative thinking. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems.</p> </div> </div> </div> <div class="section" id="SECTION_HILT5097c9f6-be4d-4c96-87af-1703d29f3ed4"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT5097c9f6-be4d-4c96-87af-1703d29f3ed4"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_5097c9f6-be4d-4c96-87af-1703d29f3ed4_1_9fc9ac29-6c45-ccc1-e402-f68d67a6ce51"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="5097c9f6-be4d-4c96-87af-1703d29f3ed4SKC10"> <ul> <li> Issue escalation</li> <li> Reporting and analysis</li> <li> Quality control</li> <li> Schematic understanding</li> <li> Critical thinking</li> <li> Data management</li> <li> Network Administration</li> <li> Experience in leadership</li> <li> Improvement plan knowledge</li> <li> Supervision</li> <li> Hardware repair</li> <li> Computer configurations</li> <li> System upgrades</li> <li> New program installations</li> <li> Organizational leadership</li> <li> Troubleshooting and Maintenance</li> <li> Equipment repair</li> <li> Power and hand tool use</li> <li> Troubleshooting and repairs</li> <li> Preventative maintenance</li> <li> Telecommunications systems</li> <li> Component repairs</li> <li> Multitasking</li> <li> Part inspections</li> <li> Friendly, positive attitude</li> <li> LAN and WAN configurations</li> </ul> </td> <td class="field twocol_2" id="5097c9f6-be4d-4c96-87af-1703d29f3ed4SKC20"> <ul> <li> Server and System Administration</li> <li> End-User Training</li> <li> Program installations</li> <li> Software testing</li> <li> Server improvements</li> <li> Data backups</li> <li> Project management</li> <li> Security technologies</li> <li> Network configuration</li> <li> Time management</li> <li> Active Directory knowledge</li> <li> Cybersecurity analysis</li> <li> System Administration</li> <li> Microsoft Office</li> <li> MS Office</li> <li> Apple iOS Technician</li> <li> Help desk assistance</li> <li> Application software testing</li> <li> Mechanical abilities</li> <li> Information Systems Security Professional</li> <li> Advanced knowledge of Windows OS</li> <li> Advanced knowledge of Google Chrome OS</li> <li> Soldering</li> <li> Database management</li> <li> Technical knowledge of server system softwares</li> <li> Servers, storage systems, network equipment, PCs or notebooks of any brands.</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPRc16bd516-88f5-4d05-a0b1-689c93d7a610"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPRc16bd516-88f5-4d05-a0b1-689c93d7a610"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_c16bd516-88f5-4d05-a0b1-689c93d7a610_1_c1bf6f2f-bff5-4a86-ae5b-879a7f9c292a" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JTIT1"> Information Technology Specialist(Discountpcfix)</span> <span> | </span> <span class="jobdates" format="%m/%Y" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JSTD1"> 11/2011</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="c16bd516-88f5-4d05-a0b1-689c93d7a610EDDT1"> Current</span> </span> <span class="paddedline txt-bold" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="c16bd516-88f5-4d05-a0b1-689c93d7a610COMP1" itemprop="name"> Company Name</span> <span> <span> - </span> </span> <span class="joblocation jobcity" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JSTA1" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JCNT1"> </span> </span> <span class="jobline" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JDES1" itemprop="description"> <ul> <li> Assisted client with new computer and network equipment purchases.</li> <li> Updated or installed software for customers to ensure computer efficiency.</li> <li> Checked in computers and performed diagnostics for repair.</li> <li> Backed up data each evening, helping alleviate lost information following malware incident.</li> <li> Updated software versions with patches and new installations to close security loopholes and protect users.</li> <li> Identified hardware issues caused by component failures using approved diagnostic tools.</li> <li> Installed over motherboards, processors and graphics cards.</li> <li> Configured computers to network drivers and connected to printers and other peripheral equipment.</li> <li> Upgraded laptops/desktops, improving speed and performance.</li> <li> Fixed All Apple(iphone,imac,ipad,laptop) Products Screen damage.</li> <li> Fixed any brand,Windows OS,Mac OS,Chrome OS products liquid damage.</li> <li> Observed system functioning and entered commands to test different areas of operations.</li> <li> Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.</li> <li> Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.</li> <li> Reviewed current hardware and software configurations and recommended modifications to increase system speed.</li> <li> Serviced and repaired equipment according to manufacturer guidelines.</li> <li> Installed new systems and components according to service orders and manufacturer instructions.</li> <li> Assessed and identified issues and quickly resolved to restore functionality.</li> <li> Built and repaired computers according to schedule.</li> <li> Installed, configured, and setup PCs in all stores for optimal operation and reporting.</li> <li> Evaluated interfaces between hardware and software, testing performance requirements.</li> <li> Studied complex technical issues and determined proper resolution methods.</li> <li> Assisted with post-implementation troubleshooting of new applications and application upgrades.</li> <li> Determined and alleviated hardware, software and network issues.</li> <li> Installed and supported hardware and software, including desktops, servers and printers.</li> <li> Identified operational and performance issues and worked with managers to resolve concerns.</li> <li> Completed various reports and analyzed each report to decide where improvements could be made.</li> <li> Recommended process and systems improvements such as changes to operations.</li> <li> Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately.</li> <li> Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.</li> <li> Assisted customers with various types of technical issues via email, live chat and telephone.</li> <li> Delivered local and remote Tier 1 IT support for hardware and software to company personnel.</li> <li> Disassembled computer systems to troubleshoot and resolve hardware issues.</li> <li> Increased overall company performance through improved IT uptime and cost reductions.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_c16bd516-88f5-4d05-a0b1-689c93d7a610_2_50ce6831-7e0f-447d-a3fc-61036d2a57d9" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JTIT2"> Quality Control Inspector Contractor</span> <span> | </span> <span class="jobdates" format="%m/%Y" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JSTD2"> 04/2019</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="c16bd516-88f5-4d05-a0b1-689c93d7a610EDDT2"> Current</span> </span> <span class="paddedline txt-bold" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="c16bd516-88f5-4d05-a0b1-689c93d7a610COMP2" itemprop="name"> Company Name</span> <span> <span> - </span> </span> <span class="joblocation jobcity" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JSTA2" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JCNT2"> </span> </span> <span class="jobline" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JDES2" itemprop="description"> <ul> <li> Conferred with scientific, engineering and technical personnel to resolve design, research and testing problems.</li> <li> Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release.</li> <li> Developed and implemented best practices for defect prevention and continuous improvement.</li> <li> Used specialized tools to take precise measurements of various aspects of samples.</li> <li> Consulted with engineers to resolve quality, production and efficiency problems.</li> <li> Wrote detailed reports outlining performance, quality and defect rates.</li> <li> Completed non-destructive tests and visual inspections on a continuous basis.</li> <li> Inspected quality of finished products, making minor repairs to meet project expectations.</li> <li> Documented nonconformities immediately and recommended techniques for prompt resolution.</li> <li> Completed non-destructive tests and visual inspections continuously.</li> <li> Reviewed drawings and blueprints to determine appropriate level of inspection required.</li> <li> Adhered to all safety protocols to minimize equipment damage and avoid injuries.</li> <li> Assessed materials, parts and products for conformance with quality control requirements and production specifications.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_c16bd516-88f5-4d05-a0b1-689c93d7a610_3_f9296837-feb0-4c87-abc1-66dabd9087ac" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JTIT3"> Network Analyst</span> <span> | </span> <span class="jobdates" format="%m/%Y" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JSTD3"> 06/2016</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="c16bd516-88f5-4d05-a0b1-689c93d7a610EDDT3"> 05/2018</span> </span> <span class="paddedline txt-bold" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="c16bd516-88f5-4d05-a0b1-689c93d7a610COMP3" itemprop="name"> Company Name</span> <span> <span> - </span> </span> <span class="joblocation jobcity" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JSTA3" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JCNT3"> </span> </span> <span class="jobline" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JDES3" itemprop="description"> <ul> <li> Identified operational and performance issues and worked with managers to resolve concerns.</li> <li> Supporting of the following hardware types: servers, storage systems, network equipment, PCs ipad and notebooks of any brands.</li> <li> Analyzed operational performance to identify pain points and provided actionable solutions to management.</li> <li> Educated personnel on company policies to foster improved customer retention and increased revenue.</li> <li> Technical knowledge of standard server system software (Linux, Windows, VMWare)</li> <li> Drove revenue and customer retention by visiting corporate and franchise centers serving clients to educate staff on company policies and customer styling applications.</li> <li> Wrote reports outlining results to facilitate management decision making.</li> <li> Executed and monitored standards for user interfaces, page design and graphics development.</li> <li> Provided senior technical support to both in-house staff and user departments for all network applications.</li> <li> Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low.</li> <li> Supported customers with password resets and account customization.</li> <li> Recorded complaints, product deficiencies, returned orders and other customer documentation in system.</li> <li> Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.</li> <li> Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.</li> <li> Performed site evaluations, customer surveys and team audits.</li> <li> Promoted continuous improvement for IT governance processes.</li> <li> Spearheaded server infrastructure development, quality control, staging and production operations.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_c16bd516-88f5-4d05-a0b1-689c93d7a610_4_8635d1c3-f58e-4d33-a87b-ad847a7c7337" itemscope="" itemtype="https://schema.org/Organization"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JTIT4"> Quality Control Manager</span> <span> | </span> <span class="jobdates" format="%m/%Y" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JSTD4"> 07/2013</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="c16bd516-88f5-4d05-a0b1-689c93d7a610EDDT4"> 08/2015</span> </span> <span class="paddedline txt-bold" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="c16bd516-88f5-4d05-a0b1-689c93d7a610COMP4" itemprop="name"> Company Name</span> <span> <span> - </span> </span> <span class="joblocation jobcity" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JSTA4" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JCNT4"> </span> </span> <span class="jobline" id="c16bd516-88f5-4d05-a0b1-689c93d7a610JDES4" itemprop="description"> <ul> <li> Stayed well-informed of all company and federal regulations, which bolstered compliance of all corporate processes.</li> <li> Used creative and professional policy to find solutions to issues while diminishing conflicts.</li> <li> Handled all scheduling procedures for the department and directed team members in setting and achieving goals.</li> <li> Observed customer specifications by monitoring the quality control of finished products.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC95e45d01-3d53-473f-b805-14cee808ebae"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC95e45d01-3d53-473f-b805-14cee808ebae"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_95e45d01-3d53-473f-b805-14cee808ebae_1_35f5f03a-98c1-408c-8fe8-23fc8e31363b" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <div class="singlecolumn"> <span class="paddedline txt-bold" itemprop="description"> <span class="companyname companyname_educ" id="95e45d01-3d53-473f-b805-14cee808ebaeSCHO1" itemprop="name"> The Federal Polytechnic, Ado-Ekiti</span> <span> <span> - </span> </span> <span class="joblocation jobcity" id="95e45d01-3d53-473f-b805-14cee808ebaeSCIT1"> City</span> <span> ,</span> <span class="joblocation jobstate" id="95e45d01-3d53-473f-b805-14cee808ebaeSSTA1"> State</span> <span class="joblocation jobcountry" id="95e45d01-3d53-473f-b805-14cee808ebaeSCNT1"> </span> <span> <span> | </span> </span> <span class="degree" id="95e45d01-3d53-473f-b805-14cee808ebaeDGRE1" itemprop="name"> Associate of Science</span> </span> <span class="paddedline"> <span class="programline" id="95e45d01-3d53-473f-b805-14cee808ebaeSTUY1"> Science Technology</span> <span> , </span> <span format="%m/%Y" id="95e45d01-3d53-473f-b805-14cee808ebaeGRYR1"> 2003</span> </span> <span class="field" id="95e45d01-3d53-473f-b805-14cee808ebaeFRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_95e45d01-3d53-473f-b805-14cee808ebae_2_a2729674-384f-4d1c-958a-35b2563e76c4" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <div class="singlecolumn"> <span class="paddedline txt-bold" itemprop="description"> <span class="companyname companyname_educ" id="95e45d01-3d53-473f-b805-14cee808ebaeSCHO2" itemprop="name"> Phoenix East Aviation</span> <span> <span> - </span> </span> <span class="joblocation jobcity" id="95e45d01-3d53-473f-b805-14cee808ebaeSCIT2"> City</span> <span> ,</span> <span class="joblocation jobstate" id="95e45d01-3d53-473f-b805-14cee808ebaeSSTA2"> State</span> <span class="joblocation jobcountry" id="95e45d01-3d53-473f-b805-14cee808ebaeSCNT2"> </span> <span> <span> | </span> </span> <span class="degree" id="95e45d01-3d53-473f-b805-14cee808ebaeDGRE2" itemprop="name"> F.A.A Aircraft Dispatcher License</span> </span> <span class="paddedline"> <span class="programline" id="95e45d01-3d53-473f-b805-14cee808ebaeSTUY2"> Aviation</span> <span> , </span> <span format="%m/%Y" id="95e45d01-3d53-473f-b805-14cee808ebaeGRYR2"> 2014</span> </span> <span class="field" id="95e45d01-3d53-473f-b805-14cee808ebaeFRFM2"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_95e45d01-3d53-473f-b805-14cee808ebae_3_aadb2d22-49ea-47b0-8fe0-86d66a1003c0" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <div class="singlecolumn"> <span class="paddedline txt-bold" itemprop="description"> <span class="companyname companyname_educ" id="95e45d01-3d53-473f-b805-14cee808ebaeSCHO3" itemprop="name"> University Of Colorado At Boulder</span> <span> <span> - </span> </span> <span class="joblocation jobcity" id="95e45d01-3d53-473f-b805-14cee808ebaeSCIT3"> City</span> <span class="joblocation jobstate" id="95e45d01-3d53-473f-b805-14cee808ebaeSSTA3"> </span> <span class="joblocation jobcountry" id="95e45d01-3d53-473f-b805-14cee808ebaeSCNT3"> </span> <span> <span> | </span> </span> <span class="degree" id="95e45d01-3d53-473f-b805-14cee808ebaeDGRE3" itemprop="name"> Certificate</span> </span> <span class="paddedline"> <span class="programline" id="95e45d01-3d53-473f-b805-14cee808ebaeSTUY3"> Cybersecurity Policy For Aviation And Internet </span> <span> , </span> <span format="%m/%Y" id="95e45d01-3d53-473f-b805-14cee808ebaeGRYR3"> 07/2020</span> </span> <span class="field" id="95e45d01-3d53-473f-b805-14cee808ebaeFRFM3"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_95e45d01-3d53-473f-b805-14cee808ebae_4_928da07f-2964-852f-d35b-2700b04793b3" itemscope="" itemtype="https://schema.org/EducationalOrganization"> <div class="singlecolumn"> <span class="paddedline txt-bold" itemprop="description"> <span class="companyname companyname_educ" id="95e45d01-3d53-473f-b805-14cee808ebaeSCHO4" itemprop="name"> GOOGLE I.T SUPPORT</span> <span> <span> - </span> </span> <span class="joblocation jobcity" id="95e45d01-3d53-473f-b805-14cee808ebaeSCIT4"> City</span> <span class="joblocation jobstate" id="95e45d01-3d53-473f-b805-14cee808ebaeSSTA4"> </span> <span class="joblocation jobcountry" id="95e45d01-3d53-473f-b805-14cee808ebaeSCNT4"> </span> <span> <span> | </span> </span> <span class="degree" id="95e45d01-3d53-473f-b805-14cee808ebaeDGRE4" itemprop="name"> Certificate</span> </span> <span class="paddedline"> <span class="programline" id="95e45d01-3d53-473f-b805-14cee808ebaeSTUY4"> </span> <span format="%m/%Y" id="95e45d01-3d53-473f-b805-14cee808ebaeGRYR4"> 03/2021</span> </span> <span class="field" id="95e45d01-3d53-473f-b805-14cee808ebaeFRFM4"> <p> <strong> Completed professional Course in:</strong> </p> <p> IT Security: Defense against the digital dark arts</p> <p> Operating System and You: Becoming a power user</p> <p> The Bits and Bytes of Computer Networking</p> <p> System Administration and IT Infrastructure Service</p> <p> Technical Support Fundamentals</p> </span> </div> </div> </div> </div>
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18,752,129 |
INFORMATION-TECHNOLOGY
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apple, Art, book, Oral, concept, conflict resolution, CPR, creativity, Designing, direction, Documentation, First Aid, Flash, fundraising, drawing, instruction, Materials, meetings, organizing, philosophy, express, Read, Recording, Safety, sound, teacher, Teaching, Transportation
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Folsom Lake College, Computer Science and Engineering, B.E, Karunya Institute of Technology, Computer Science and Engineering, Sri Vijay Vidyalaya Matriculation HSS, S.S.L.C
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Information Technology Analyst, Technology Analyst, Software Engineer, Project Engineer
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INFORMATION TECHNOLOGY ANALYST Summary To pursue a caring and creative career, where I can apply my existing knowledge, acquire new skills and contribute effectively to this nation's future, our children.
Having prior experience in IT field, exploring the field to be with children lead to do the Early Childhood Education course and be the part of the little bud's life. Skills apple, Art, book, Oral, concept, conflict resolution, CPR, creativity, Designing, direction, Documentation, First Aid, Flash, fundraising, drawing, instruction, Materials, meetings, organizing, philosophy, express, Read, Recording, Safety, sound, teacher, Teaching, Transportation Experience 09/2010 to 09/2011 Information Technology Analyst Company Name I believe that each child has their own potential and interests and curiosity in learning. Designing an organized classroom setup, positive and welcoming, caring and secured, safe-risk taking, theme based, and discussions on their interests during class meetings would create warm atmosphere and environment to grow in every domain of development socially, emotionally, physically, and intellectually. I believe the teacher needs to be a supportive person as well as a guide in providing the information, and plans for hands on activities with tools and materials that help them for self-discovery and understand the lesson in curriculum. Letting kids be kids and have freedom to express their own thoughts and creativity and valuing them. My personal goal for my future classroom is to grow their potential and interests in their own pace without pressurizing with targets. Students should be given information on where to find the answers and given the opportunity to explore the solution rather than giving the direct answers, this gives the space for exploration and creativity. I would have the strong idea on having the curriculum inclusive of each child's needs and interests. Curriculum plan involving group work, which is the key for the student led jobs, and direction to help others, teach respect for others and themselves. Motivation and stimulation are the factors that pull out the full potential of the child. Recording their interests and motivated ideas of every student periodically, and sharing with the parents and caregivers to engage the children. Giving the base line of the activity and watching them on how they expand and give new dimension for more than we thought which is a great feeling. Giving the ownership to the children yields mutual trust, support, and love between teacher and child. Developing trust, love and respect for themselves and others help avoid bullying and hurtful words/actions. Make the point that, every child should be treated consistent, equal, fair and approachable. Giving them the time and space to explore along with spending valuable time with them promotes the emotional development as they spend more time in school than any other place. I believe in the quote 'A strong body makes the mind strong and strong mind makes a body strong', I would encourage more of the outdoor activities during the supporting weather. I feel interaction among peers, conflict resolution, turn taking, creativity, helping others, teaching love and respect can be achieved more in outdoor group activities. A healthy meal plan are one main criteria in making sure they have a balanced diet every meal they eat, lots of fruits and vegetables, dairy foods, and less sodium and sugar. I would be compassionate, dedicated, and continue learn and strive to give the best part to my children as a future teacher. I understand teaching involves regulations, restrictions, and responsibilities, as with any other job but this comes with the package of cherishing moments, excitement, joy of being with the innocent and laughing children. Enjoy students and everything they do and accept them as they are, that would be the best gift we give the children who come to school leaving the parents. My philosophy may grow in the future with experience and continued learning and welcoming the ideas and knowledge from work place. 01/2010 to 08/2010 Technology Analyst Company Name 10/2006 to 06/2008 Software Engineer Company Name 07/2004 to 10/2006 Project Engineer Company Name I am attaching hereby the Conduct Certificate and Experience Certificate from previous organization. I have been volunteering with my nine year old and five year old children classrooms for book fair, PTO member, organizing team events like fundraising, traditional events, patriotic events, field trip chaperones in both public and private schools. I am working on doing First Aid and CPR certification. I am doing Early Childhood Education course to pursue the career in education field towards associate teacher degree especially with children of ages 3 to 5 and special needs. Artifacts:
As part of Early Childhood Education journey, program observation, children observation of infants/toddlers, school age children helped us to know the curriculum, children needs, interests and expectations as a future teacher. I am attaching hereby the program observation, anecdotal/running record report assignments as part of the ECE courses. Curriculum Plan
TITLE: Modes of Transportation, Art and Play activities, teach the class on sounds, different vehicles, and shapes. CHILDREN: Age group of 3-5 years, Group activity,
ACTIVITY:
Group: Red Light, Green Light, Yellow Light; Making Airplane using Popsicle sticks; Imitate Sounds to pictures during meeting time. Talk on parts of vehicles (gears, wheels, handles, mirrors), Safety (hand signal, helmet, lanes, seat belt, life vests)
Outdoor: Bike race, float/sink boat science activity, puff puff - toot toot - lining up and imitating the sound and moving in a line like a train set. Individual: Connect Dots/Coloring: Bikes, cars/trucks, boats/ships, air plane, Bus/Train. Table Activity: Popsicle sticks craft work, make paper boats, paper airplane, train blocks, coloring/drawing. RATIONALE: Activities are chosen appropriate for the age group and how they can relate when they see the vehicles around and kid's interest. OBJECTIVES: Knowledge on wheels/ what make things move, Purpose of different vehicles and modes, learn shapes, vehicle sounds, street safety and wearing helmet. Following the KWL concept - Know, What they want to know, what they Learn as part of the assessment. STANDARD: Preschool learning foundation, California Preschool curriculum framework. WHAT IS NEEDED: Materials: Popsicle Sticks, coloring sheets, origami papers, books, flash cards, board puzzles. Time and Space: Table setup, outdoor with bikes, water table. Teaching Plan:
Introduction: Begin with the circle time, theme based songs, talk on the topic and teach on the activity today. Teaching on the step and step instruction on the activity to work on and setup the table with the required materials and monitoring their work and reaching out them as and when needed. Teaching: Gathering: Songs: Wheels on the bus, I am a little piece of fun, down by the station, Little Red wagon, Little Einstein - We are going on a train
Play: Flash cards, Train set, Vehicle toys and board puzzles. Snack: Designing the snack based on the theme, car using rectangle cracker and black olives as wheels, apple as boat and pretzel as row boat. Group Activity: Read books, Play dough, and story time. Closure: Display their work on the wall or drying rack based on the activity. Close the activity with story time and meeting/discussion time on their views and shares on the mode of transport for the day. Reinforce the child in the snack time with the theme based designing the snack, like airplane creation using celery, raisins, peanut butter, pretzels. Assessment:
Objectives: Knowledge on concept, acknowledging what they know and setting up the activities, Discussions on purpose of different vehicles and modes, learn shapes, vehicle sounds, street safety rules. Evidence of learning: Oral responses to essential questions, Document through videos and photos. Use the gathering time to converse with the children on the facts and ideas. Documentation: Anecdotal/Running Record, Artifacts on observation and summary on their learning on concepts and fundamentals. Education and Training December 2016 B.E : Computer Science and Engineering Folsom Lake College － State Qualification
Year of Passing
Marks/Percentage
Institute
Early Childhood Education - 6 Units Computer Science and Engineering May 2004 Matriculation Karunya Institute of Technology, Coimbatore.
H.S.C 68 / 10.0 April 1998 S.S.L.C Sri Vijay Vidyalaya Matriculation HSS, Dharmapuri.
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME970339794" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_970339794_1_641141466" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="970339794FNAM1"> </span> <span> </span> <span class="field" id="970339794LNAM1"> INFORMATION TECHNOLOGY ANALYST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM970339792" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM970339792"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_970339792_1_641141034" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="970339792FRFM1"> To pursue a caring and creative career, where I can apply my existing knowledge, acquire new skills and contribute effectively to this nation's future, our children.
Having prior experience in IT field, exploring the field to be with children lead to do the Early Childhood Education course and be the part of the little bud's life.</div> </div> </div> <div class="section" id="SECTION_SKLL970339793" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL970339793"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_970339793_1_641141035" style="padding-top:0px;"> <div class="field singlecolumn" id="970339793FRFM1"> apple, Art, book, Oral, concept, conflict resolution, CPR, creativity, Designing, direction, Documentation, First Aid, Flash, fundraising, drawing, instruction, Materials, meetings, organizing, philosophy, express, Read, Recording, Safety, sound, teacher, Teaching, Transportation</div> </div> </div> <div class="section" id="SECTION_HILT970339796" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR970339790" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR970339790"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_970339790_1_641141027" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="970339790JSTD1"> 09/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="970339790EDDT1"> 09/2011</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="970339790JTIT1"> Information Technology Analyst</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="970339790COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="970339790JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="970339790JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="970339790JDES1" itemprop="description"> <ul> <li> I believe that each child has their own potential and interests and curiosity in learning.</li> <li> Designing an organized classroom setup, positive and welcoming, caring and secured, safe-risk taking, theme based, and discussions on their interests during class meetings would create warm atmosphere and environment to grow in every domain of development socially, emotionally, physically, and intellectually.</li> <li> I believe the teacher needs to be a supportive person as well as a guide in providing the information, and plans for hands on activities with tools and materials that help them for self-discovery and understand the lesson in curriculum.</li> <li> Letting kids be kids and have freedom to express their own thoughts and creativity and valuing them.</li> <li> My personal goal for my future classroom is to grow their potential and interests in their own pace without pressurizing with targets.</li> <li> Students should be given information on where to find the answers and given the opportunity to explore the solution rather than giving the direct answers, this gives the space for exploration and creativity.</li> <li> I would have the strong idea on having the curriculum inclusive of each child's needs and interests.</li> <li> Curriculum plan involving group work, which is the key for the student led jobs, and direction to help others, teach respect for others and themselves.</li> <li> Motivation and stimulation are the factors that pull out the full potential of the child.</li> <li> Recording their interests and motivated ideas of every student periodically, and sharing with the parents and caregivers to engage the children.</li> <li> Giving the base line of the activity and watching them on how they expand and give new dimension for more than we thought which is a great feeling.</li> <li> Giving the ownership to the children yields mutual trust, support, and love between teacher and child.</li> <li> Developing trust, love and respect for themselves and others help avoid bullying and hurtful words/actions.</li> <li> Make the point that, every child should be treated consistent, equal, fair and approachable.</li> <li> Giving them the time and space to explore along with spending valuable time with them promotes the emotional development as they spend more time in school than any other place.</li> <li> I believe in the quote 'A strong body makes the mind strong and strong mind makes a body strong', I would encourage more of the outdoor activities during the supporting weather.</li> <li> I feel interaction among peers, conflict resolution, turn taking, creativity, helping others, teaching love and respect can be achieved more in outdoor group activities.</li> <li> A healthy meal plan are one main criteria in making sure they have a balanced diet every meal they eat, lots of fruits and vegetables, dairy foods, and less sodium and sugar.</li> <li> I would be compassionate, dedicated, and continue learn and strive to give the best part to my children as a future teacher.</li> <li> I understand teaching involves regulations, restrictions, and responsibilities, as with any other job but this comes with the package of cherishing moments, excitement, joy of being with the innocent and laughing children.</li> <li> Enjoy students and everything they do and accept them as they are, that would be the best gift we give the children who come to school leaving the parents.</li> <li> My philosophy may grow in the future with experience and continued learning and welcoming the ideas and knowledge from work place.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_970339790_2_641141028" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="970339790JSTD2"> 01/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="970339790EDDT2"> 08/2010</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="970339790JTIT2"> Technology Analyst</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="970339790COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="970339790JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="970339790JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="970339790JDES2" itemprop="description"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_970339790_3_641141029" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="970339790JSTD3"> 10/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="970339790EDDT3"> 06/2008</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="970339790JTIT3"> Software Engineer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="970339790COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="970339790JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="970339790JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="970339790JDES3" itemprop="description"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_970339790_4_641141030" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="970339790JSTD4"> 07/2004</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="970339790EDDT4"> 10/2006</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="970339790JTIT4"> Project Engineer</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="970339790COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="970339790JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="970339790JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="970339790JDES4" itemprop="description"> <ul> <li> I am attaching hereby the Conduct Certificate and Experience Certificate from previous organization.</li> <li> I have been volunteering with my nine year old and five year old children classrooms for book fair, PTO member, organizing team events like fundraising, traditional events, patriotic events, field trip chaperones in both public and private schools.</li> <li> I am working on doing First Aid and CPR certification.</li> <li> I am doing Early Childhood Education course to pursue the career in education field towards associate teacher degree especially with children of ages 3 to 5 and special needs.</li> <li> Artifacts:
As part of Early Childhood Education journey, program observation, children observation of infants/toddlers, school age children helped us to know the curriculum, children needs, interests and expectations as a future teacher.</li> <li> I am attaching hereby the program observation, anecdotal/running record report assignments as part of the ECE courses.</li> <li> Curriculum Plan
TITLE: Modes of Transportation, Art and Play activities, teach the class on sounds, different vehicles, and shapes.</li> <li> CHILDREN: Age group of 3-5 years, Group activity,
ACTIVITY:
Group: Red Light, Green Light, Yellow Light; Making Airplane using Popsicle sticks; Imitate Sounds to pictures during meeting time.</li> <li> Talk on parts of vehicles (gears, wheels, handles, mirrors), Safety (hand signal, helmet, lanes, seat belt, life vests)
Outdoor: Bike race, float/sink boat science activity, puff puff - toot toot - lining up and imitating the sound and moving in a line like a train set.</li> <li> Individual: Connect Dots/Coloring: Bikes, cars/trucks, boats/ships, air plane, Bus/Train.</li> <li> Table Activity: Popsicle sticks craft work, make paper boats, paper airplane, train blocks, coloring/drawing.</li> <li> RATIONALE: Activities are chosen appropriate for the age group and how they can relate when they see the vehicles around and kid's interest.</li> <li> OBJECTIVES: Knowledge on wheels/ what make things move, Purpose of different vehicles and modes, learn shapes, vehicle sounds, street safety and wearing helmet.</li> <li> Following the KWL concept - Know, What they want to know, what they Learn as part of the assessment.</li> <li> STANDARD: Preschool learning foundation, California Preschool curriculum framework.</li> <li> WHAT IS NEEDED: Materials: Popsicle Sticks, coloring sheets, origami papers, books, flash cards, board puzzles.</li> <li> Time and Space: Table setup, outdoor with bikes, water table.</li> <li> Teaching Plan:
Introduction: Begin with the circle time, theme based songs, talk on the topic and teach on the activity today.</li> <li> Teaching on the step and step instruction on the activity to work on and setup the table with the required materials and monitoring their work and reaching out them as and when needed.</li> <li> Teaching: Gathering: Songs: Wheels on the bus, I am a little piece of fun, down by the station, Little Red wagon, Little Einstein - We are going on a train
Play: Flash cards, Train set, Vehicle toys and board puzzles.</li> <li> Snack: Designing the snack based on the theme, car using rectangle cracker and black olives as wheels, apple as boat and pretzel as row boat.</li> <li> Group Activity: Read books, Play dough, and story time.</li> <li> Closure: Display their work on the wall or drying rack based on the activity.</li> <li> Close the activity with story time and meeting/discussion time on their views and shares on the mode of transport for the day.</li> <li> Reinforce the child in the snack time with the theme based designing the snack, like airplane creation using celery, raisins, peanut butter, pretzels.</li> <li> Assessment:
Objectives: Knowledge on concept, acknowledging what they know and setting up the activities, Discussions on purpose of different vehicles and modes, learn shapes, vehicle sounds, street safety rules.</li> <li> Evidence of learning: Oral responses to essential questions, Document through videos and photos.</li> <li> Use the gathering time to converse with the children on the facts and ideas.</li> <li> Documentation: Anecdotal/Running Record, Artifacts on observation and summary on their learning on concepts and fundamentals.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC970339791" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC970339791"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_970339791_1_641141031" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="970339791GRYR1"> December 2016</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="970339791DGRE1" itemprop="name"> B.E</span> <span> : </span> <span class="programline" id="970339791STUY1"> Computer Science and Engineering</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="970339791SCHO1" itemprop="name"> Folsom Lake College</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="970339791SCIT1"> </span> <span class="joblocation jobstate" id="970339791SSTA1"> State</span> <span class="joblocation jobstate" id="970339791SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="970339791FRFM1"> Qualification
Year of Passing
Marks/Percentage
Institute
Early Childhood Education - 6 Units Computer Science and Engineering</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_970339791_2_641141032" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="970339791GRYR2"> May 2004</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="970339791DGRE2" itemprop="name"> Matriculation</span> <span class="programline" id="970339791STUY2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="970339791SCHO2" itemprop="name"> Karunya Institute of Technology, Coimbatore.
H.S.C</span> <span class="joblocation jobcity" id="970339791SCIT2"> </span> <span class="joblocation jobstate" id="970339791SSTA2"> </span> <span class="joblocation jobstate" id="970339791SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="970339791FRFM2"> 68 / 10.0</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_970339791_3_641141033" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="970339791GRYR3"> April 1998</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="970339791DGRE3" itemprop="name"> S.S.L.C</span> <span class="programline" id="970339791STUY3"> </span> </span> <span class="paddedline"> <span class="field" id="970339791FRFM3"> Sri Vijay Vidyalaya Matriculation HSS, Dharmapuri.</span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL970339797" style="padding-top:0px;"> </div> </div>
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37,764,298 |
INFORMATION-TECHNOLOGY
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administrative duties, Adobe Acrobat, Schedule appointments, asset management, basic, billing, billing system, cashier, catalog, computer repair and upgrade, hardware, credit, CRM, data entry, database, debit, delivery, financial, information technology, inventory, laptop computers, legal documents, marketing, Microsoft Certified Systems Engineer, Microsoft Excel, MS Windows, network setup, notary public, order office supplies, organizational, peripherals, printers, programming, quality control, receptionist, reporting, routers, scheduling, software engineering, spreadsheets, SQL, system administration, telecommunications, troubleshooting, upgrade, Visual Basic programming
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Certificate of Completion, Microsoft Certified Systems Engineer Training, ComputerTraining.Com, B.S: Business Finance, January 1991, Towson University
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Information Technology Consultant, Office Administrator/Billing Assistant, Funding & Settlement Coordinator/Office Manager, Student Operations Specialist, Information Technology Coordinator
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INFORMATION TECHNOLOGY CONSULTANT Highlights Software: MS Word, Outlook, PowerPoint, Excel, Access, CRM, Adobe Acrobat XI Professional, Snag-ItTM, Hot Docs (legal document generation software), MS Windows XP/Vista/7/8, MS Windows Server 2000/2003. Hardware: Build, repair and upgrade desktop computers. Repair and upgrade laptop computers. Install and setup servers, printers and routers. Experience Information Technology Consultant , 12/2009 to 02/2016 Company Name － City , State Basic computer network setup and troubleshooting. Install software and printers. Computer repair and upgrade for individuals. Microsoft Excel spreadsheet creation. Accomplishments: Setup network for small non-profit organization. Created organizational spreadsheets for daily operations and marketing for small businesses. Upgraded SQL and Time Matters for Edward S.Clay, P.A. Office Administrator/Billing Assistant , 08/2015 to 01/2016 Company Name － City , State Assisted with administrative duties in the operations departments. Created airtime spreadsheets and assists with revenue reporting. Assisted with data entry into an internal billing system (UCAP). Assisted with downloading various airtime carrier's invoices and data files. Assisted with monthly airtime billing using UCAP. Assisted with the activation/deactivation of SIMs/devices. Ran usage and airtime reports as requested by the customer. Reconciled each carrier's charges to UCAP output. Placed orders, received and shipped packages. Funding & Settlement Coordinator/Office Manager , 08/2011 to 08/2015 Company Name － City , State Responsible for getting clients' assets re-titled into their respective trusts. Enter client data onto database and legal document generation software. Build long-term relationships with trust maintenance clients. Order office supplies and legal document supplies. Answer phones. Assist clients with questions, problems and concerns. Greet clients when visiting office for a meeting. Schedule appointments. Manage attorney's calendar. Print legal documents and prepare delivery binders. Review legal documents for formatting errors and missing information. Witness clients' signatures on legal documents. Notarize certain signatures. Generate funding instructions for trust clients both Family Legacy and "Documents Only" clients. Troubleshoot and maintain computer network and workstations. Accomplishments: Develop great working relationships with trust maintenance clients. Growth in client base of 73% during employment period. Manage the probate process for multiple estates at the same time while also overseeing the funding of assets to new and existing clients for revenue generation. Manage the office, performed Client Services Coordinator tasks and handled Funding & Settlement Coordinator tasks alone on a daily basis. Student Operations Specialist , 01/2002 to 12/2009 Company Name － City , State Prepared student reports for multiple state regulatory agencies and national accreditation agency, ACCET (Accrediting Council for Continuing Education and Training.) Answered phones. Data entry of new enrollments and materials assigned to each. Reported inventory and distribution of student classroom materials data to CFO on a monthly basis. Developed complex spreadsheets to analyze qualitative and quantitative data using Excel and Visual Basic. Published & updated student policy catalog. Responsible for protecting students' privacy when records were requested by third parties. Managed course scheduling for all 25 schools as well as all student records and transcripts. Reviewed feedback from potential students after first visit to school for quality control purposes. Maintained records of complaints. Collaborated on written responses. Accomplishments: Saved company over $4 million by strengthening controls on textbook inventory. Developed system of student records collection and storage electronically on company database through collaboration with programmers. Created process and form for third-parties to request student records in accordance with FERPA (Federal Education Right to Privacy Act). Managed the class schedules in all 25 schools using MS Excel advanced formulas and Visual Basic programming. Information Technology Coordinator , 05/1996 to 05/2001 Company Name － City , State Responsible for installation and troubleshooting Windows 2000 workstations, hardware, printers, peripherals, and software. Managed telecommunications system administration, programming, and troubleshooting. Trained brokers and new employees on system and applications. Processed stock certificates and checks for deposit into respective client account. Answered main phone and directed calls to requested personnel. Supervised Operations staff of two cashiers and one receptionist. Maintained records for annual audits and SEC regulation compliance. Resolved trade errors committed by brokers. Balanced error accounts for all branches. Earned series of fast-track promotions from New Accounts Clerk, Lead Cashier, Operations Manager, to IT Coordinator. Entrusted with maintaining accuracy and credit/debit balance of millions of dollars in client accounts. Became primary technical troubleshooter and "go to" person for entire Lutherville branch (93 work stations) as well as 6 remote satellite offices. Education Certificate of Completion, Microsoft Certified Systems Engineer Training, ComputerTraining.Com : January 2002 B.S : Business Finance , January 1991 Towson University － City , State Business Finance Maryland Notary Public (Commission Expires August 26, 2018)
Microsoft Certified Systems Engineer : February 2002 Skills administrative duties, Adobe Acrobat, Schedule appointments, asset management, agency, attorney, balance, Basic, billing, billing system, Cashier, catalog, Com, Computer repair and upgrade, Hardware, Council, credit, CRM, Client, clients, Data entry, database, debit, delivery, fast, financial, information technology, inventory, laptop computers, Law, legal, legal documents, marketing, materials, Access, Microsoft Certified Systems Engineer, Microsoft Excel, MS Excel, Excel, office, Outlook, PowerPoint, MS Windows, Windows 2000, 2000, MS Windows XP, MS Word, network setup, network, Notary Public, Order office supplies, organizational, peripherals, personnel, printers, profit, programming, quality control, receptionist, reporting, routers, scheduling, servers, SIMs, Software engineering, Install software, spreadsheets, spreadsheet, SQL, system administration, telecommunications, phones, phone, Answer phones, Troubleshoot, troubleshooting, upgrade, Vista, Visual Basic, Visual Basic programming, written
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME727490631" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_727490631_1_471215293" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="727490631FNAM1"> </span> <span> </span> <span class="field" id="727490631LNAM1"> INFORMATION TECHNOLOGY CONSULTANT</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM727490633" style="padding-top:0px;"> </div> <div class="section" id="SECTION_HILT727490634" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT727490634"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_727490634_1_471215312" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="727490634SKC11"> <p align="LEFT"> Software: MS Word, Outlook, PowerPoint, Excel, Access, CRM, Adobe Acrobat XI Professional, Snag-ItTM, Hot Docs (legal document generation software), MS Windows XP/Vista/7/8, MS Windows Server 2000/2003. </p> </td> <td class="field twocol_2" id="727490634SKC21"> <p align="LEFT"> Hardware: Build, repair and upgrade desktop computers. Repair and upgrade laptop computers. Install and setup servers, printers and routers.</p> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM727491441" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR727490635" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR727490635"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_727490635_1_471215300" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="727490635JTIT1"> Information Technology Consultant</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="727490635JSTD1"> 12/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="727490635EDDT1"> 02/2016</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="727490635COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="727490635JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="727490635JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="727490635JDES1" itemprop="description"> <ul> <li> Basic computer network setup and troubleshooting.</li> <li> Install software and printers.</li> <li> Computer repair and upgrade for individuals.</li> <li> Microsoft Excel spreadsheet creation.</li> <li> Accomplishments: Setup network for small non-profit organization.</li> <li> Created organizational spreadsheets for daily operations and marketing for small businesses.</li> <li> Upgraded SQL and Time Matters for Edward S.Clay, P.A.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_727490635_2_471215303" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="727490635JTIT2"> Office Administrator/Billing Assistant</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="727490635JSTD2"> 08/2015</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="727490635EDDT2"> 01/2016</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="727490635COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="727490635JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="727490635JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="727490635JDES2" itemprop="description"> <ul> <li> Assisted with administrative duties in the operations departments.</li> <li> Created airtime spreadsheets and assists with revenue reporting.</li> <li> Assisted with data entry into an internal billing system (UCAP).</li> <li> Assisted with downloading various airtime carrier's invoices and data files.</li> <li> Assisted with monthly airtime billing using UCAP.</li> <li> Assisted with the activation/deactivation of SIMs/devices.</li> <li> Ran usage and airtime reports as requested by the customer.</li> <li> Reconciled each carrier's charges to UCAP output.</li> <li> Placed orders, received and shipped packages.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_727490635_3_471215305" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="727490635JTIT3"> Funding & Settlement Coordinator/Office Manager</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="727490635JSTD3"> 08/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="727490635EDDT3"> 08/2015</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="727490635COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="727490635JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="727490635JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="727490635JDES3" itemprop="description"> <ul> <li> Responsible for getting clients' assets re-titled into their respective trusts.</li> <li> Enter client data onto database and legal document generation software.</li> <li> Build long-term relationships with trust maintenance clients.</li> <li> Order office supplies and legal document supplies.</li> <li> Answer phones.</li> <li> Assist clients with questions, problems and concerns.</li> <li> Greet clients when visiting office for a meeting.</li> <li> Schedule appointments.</li> <li> Manage attorney's calendar.</li> <li> Print legal documents and prepare delivery binders.</li> <li> Review legal documents for formatting errors and missing information.</li> <li> Witness clients' signatures on legal documents.</li> <li> Notarize certain signatures.</li> <li> Generate funding instructions for trust clients both Family Legacy and "Documents Only" clients.</li> <li> Troubleshoot and maintain computer network and workstations.</li> <li> Accomplishments: Develop great working relationships with trust maintenance clients.</li> <li> Growth in client base of 73% during employment period.</li> <li> Manage the probate process for multiple estates at the same time while also overseeing the funding of assets to new and existing clients for revenue generation.</li> <li> Manage the office, performed Client Services Coordinator tasks and handled Funding & Settlement Coordinator tasks alone on a daily basis.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_727490635_4_471215307" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="727490635JTIT4"> Student Operations Specialist</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="727490635JSTD4"> 01/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="727490635EDDT4"> 12/2009</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="727490635COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="727490635JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="727490635JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="727490635JDES4" itemprop="description"> <ul> <li> Prepared student reports for multiple state regulatory agencies and national accreditation agency, ACCET (Accrediting Council for Continuing Education and Training.) Answered phones.</li> <li> Data entry of new enrollments and materials assigned to each.</li> <li> Reported inventory and distribution of student classroom materials data to CFO on a monthly basis.</li> <li> Developed complex spreadsheets to analyze qualitative and quantitative data using Excel and Visual Basic.</li> <li> Published & updated student policy catalog.</li> <li> Responsible for protecting students' privacy when records were requested by third parties.</li> <li> Managed course scheduling for all 25 schools as well as all student records and transcripts.</li> <li> Reviewed feedback from potential students after first visit to school for quality control purposes.</li> <li> Maintained records of complaints.</li> <li> Collaborated on written responses.</li> <li> Accomplishments: Saved company over $4 million by strengthening controls on textbook inventory.</li> <li> Developed system of student records collection and storage electronically on company database through collaboration with programmers.</li> <li> Created process and form for third-parties to request student records in accordance with FERPA (Federal Education Right to Privacy Act).</li> <li> Managed the class schedules in all 25 schools using MS Excel advanced formulas and Visual Basic programming.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_727490635_5_471215308" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="727490635JTIT5"> Information Technology Coordinator</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="727490635JSTD5"> 05/1996</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="727490635EDDT5"> 05/2001</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="727490635COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="727490635JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="727490635JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="727490635JDES5" itemprop="description"> <ul> <li> Responsible for installation and troubleshooting Windows 2000 workstations, hardware, printers, peripherals, and software.</li> <li> Managed telecommunications system administration, programming, and troubleshooting.</li> <li> Trained brokers and new employees on system and applications.</li> <li> Processed stock certificates and checks for deposit into respective client account.</li> <li> Answered main phone and directed calls to requested personnel.</li> <li> Supervised Operations staff of two cashiers and one receptionist.</li> <li> Maintained records for annual audits and SEC regulation compliance.</li> <li> Resolved trade errors committed by brokers.</li> <li> Balanced error accounts for all branches.</li> <li> Earned series of fast-track promotions from New Accounts Clerk, Lead Cashier, Operations Manager, to IT Coordinator.</li> <li> Entrusted with maintaining accuracy and credit/debit balance of millions of dollars in client accounts.</li> <li> Became primary technical troubleshooter and "go to" person for entire Lutherville branch (93 work stations) as well as 6 remote satellite offices.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC727490636" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC727490636"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_727490636_1_471215310" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="727490636DGRE1" itemprop="name"> Certificate of Completion, Microsoft Certified Systems Engineer Training, ComputerTraining.Com</span> <span> :</span> <span class="programline" dependency="STUY" id="727490636STUY1"> </span> <span class="jobdates" id="727490636GRYR1"> January 2002</span> </span> <span class="paddedline txtLeft"> <span class="field" id="727490636FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_727490636_2_471215309" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="727490636DGRE2" itemprop="name"> B.S</span> <span> :</span> <span class="programline" dependency="STUY" id="727490636STUY2"> Business Finance</span> <span> ,</span> <span class="jobdates" id="727490636GRYR2"> January 1991</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="727490636SCHO2" itemprop="name"> Towson University</span> <span> － </span> <span class="joblocation jobcity" id="727490636SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="727490636SSTA2"> State</span> <span class="joblocation jobstate" id="727490636SCNT2"> </span> </span> <span class="paddedline txtLeft"> <span class="field" id="727490636FRFM2"> Business Finance</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_727490636_3_471215311" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="727490636DGRE3" itemprop="name"> Maryland Notary Public (Commission Expires August 26, 2018)
Microsoft Certified Systems Engineer</span> <span> :</span> <span class="programline" dependency="STUY" id="727490636STUY3"> </span> <span class="jobdates" id="727490636GRYR3"> February 2002</span> </span> <span class="paddedline txtLeft"> <span class="field" id="727490636FRFM3"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL727490651" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL727490651"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_727490651_1_471215313" style="padding-top:0px;"> <div class="field singlecolumn txtLeft" id="727490651FRFM1"> administrative duties, Adobe Acrobat, Schedule appointments, asset management, agency, attorney, balance, Basic, billing, billing system, Cashier, catalog, Com, Computer repair and upgrade, Hardware, Council, credit, CRM, Client, clients, Data entry, database, debit, delivery, fast, financial, information technology, inventory, laptop computers, Law, legal, legal documents, marketing, materials, Access, Microsoft Certified Systems Engineer, Microsoft Excel, MS Excel, Excel, office, Outlook, PowerPoint, MS Windows, Windows 2000, 2000, MS Windows XP, MS Word, network setup, network, Notary Public, Order office supplies, organizational, peripherals, personnel, printers, profit, programming, quality control, receptionist, reporting, routers, scheduling, servers, SIMs, Software engineering, Install software, spreadsheets, spreadsheet, SQL, system administration, telecommunications, phones, phone, Answer phones, Troubleshoot, troubleshooting, upgrade, Vista, Visual Basic, Visual Basic programming, written</div> </div> </div> </div>
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90,867,631 |
INFORMATION-TECHNOLOGY
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A+ Certified, Active Directory, Adobe, Dreamweaver, C, C++, XML, HTML, information security, Information Systems, IT support, LAN, leadership, logistics, Microsoft Certified Professional, Microsoft Exchange, SharePoint, MS Windows XP, network administrator, SQL, systems administration, technical support, troubleshooting
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Texas A & M University Central Texas, Information Systems, Master's Degree, Central Texas College, Microsoft System Administrator, Technical or Occupational Certificate, Saint Leo University, Computer Information Systems, Bachelor's Degree
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Information Technology Specialist, G6, IT Specialist (CUSTSPT), IT Network System Administrator II, First Sergeant
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INFORMATION TECHNOLOGY SPECIALIST Career Overview Permanent Certifications ITNW 1458 CompTIA Network+ ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Job Related Microsoft Certified IT Professional (MCITP) Apr 2012 Training: CompTIA Security+ Certified Professional (Mar 2010) Microsoft Certified Professional (MCP) Oct 2008 CompTIA Network+ Certified Professional (May 2008) CompTIA A+ Certified Professional (Apr 2008) Language Language Spoken Written Read Skills: Spanish Advanced Advanced Advanced References: Name Employer Title Phone Email William 407th AFSB Supervisor 254-287-7798 [email protected] Cook (*) Mr. John First Army Chief, 254-553-5006 Ciesiolka Division West Information (*) Systems
8 of 9 9/2/2015 7:58 AM
USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Name Employer Title Phone Email Division Leonard DEFENSE IT Manager 714-385-4605 Flemons CONTRACT (*) MANAGEMENT [email protected] Work Experience Company Name May 2012 to Current Information Technology Specialist City , State Indicates professional reference. October 2009 to May 2012 Salary: 65,150.00 USD Per Year Hours per week: 40 G6, IT Specialist (CUSTSPT) (This is a federal job Served as a systems administrator for First Army Division West Command and Staff. Administered over 800 NIPR workstations, 300 SIPR workstations and 100 ARNET workstations. This includes hardware, software, and Local Area Network (LAN)and Wide Area Network (WAN) infrastructures. Monitored system resources, the installation and integration of systems fixes and workarounds, updates, and enhancements, including performance, capacity, availability, serviceability, and recoverability. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Performed customer service help desk/IT support operations and technical assistance to First Army Division West command and staff. Diagnosed and resolved problems in response to customer trouble tickets. Recieved, responded to and provides resolutions to a variety of help desk calls/tickets. A thorough understanding of and ability to manipulate, features of Microsoft Shared Point, XML, HTML, SQL, C++, VB08/10, Visio, Adobe CS5 Dreamweaver and Microsoft Management Console and registry settings. Ensured availability of telephones, emails, and Local Area Network (LAN). Exceled in troubleshooting software and hardware issues of microcomputers and peripheral devices. This includes scanners, digital senders, printers, and other video telecommunication's equipment. Maintained MS active directory user accounts and Microsoft exchange Outlook accounts. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages, and modifying applications as necessary. Reconfigured file structures; used knowledge of Windows XP, Vista and Win 7 operating systems, to include the Microsoft Management Console (MMC) ensuring systems are configured according to policy. Frequently trained IMOs on Desktop Management functions to enhance. 4 of 9 9/2/2015 7:58 AM. USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes knowledge of Army and NEC policies, thus affording the ability to accomplish their duties more effectively. Executed a variety of database utility functions. Updated user manuals, authentication procedures, systems administrator functions, and related IT security features. In accomplishing assignments, ensures the rigorous application of information security/information assurance policies, principles, and practices. Developed IA reporting requirements for submission to higher-level management, as required - Maintained a continuing awareness of technical changes in the areas of equipment technology and software development. Managed Unit's Active Directory Share Server with over 600 Gb of share space. Served as an Active Directory (AD) Manager and System Administrator for multiple servers in a complex networked environment. Maintained Microsoft Exchange on primary and backup servers to provide email with full backup and disaster recovery capabilities. Supervisor: Mr. John Ciesiolka (254-553-5006) Okay to contact this Supervisor: Yes 407th AFSB/ Vista International Operations. January 2009 to September 2009 IT Network System Administrator II City , State 65,000.00 USD Per Year Hours per week: 40 Served as part of the units S-6 Brigade level office with duties as Network and Computer Systems Administrator. Directly responsible for design, install, and support of organizations computer systems as well as the local-area networks (LAN), wide-area networks (WAN), network segments, internet and intranet systems. Supported logistics systems client notebooks, workstations, scanners, digital senders, fax machines, copiers and printers. Developed system usage policies and server administration procedures. 5 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Created, tested, and deployed group policy objects (GPO) within the AD. Responded to system failures by determining the cause and taking corrective action to address the issue. Maintained systems tables, directories, security files, and indices.- - Developed and modifies databases. Performed database queries and file transfers using SQL. Installed new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Established and maintain user and group accounts and permissions. Develops and tests system disaster recovery plans. Troubleshot a wide variety of user difficulties with desktop computer hardware, software, peripherals, or network/ telecommunication lines. Coordinated with installation NEC to establish domain and mail accounts. Participated in the design, development, and modification of logistics automated systems. Daily duties also include responsible for maintaining network efficiency; monitors and adjusts the performance of existing networks and continually survey the current computer site to determine future network needs. Performs customer service help desk/IT support operations and technical assistance to over 800 users. As required, plans, coordinates, and implements the organizations information security. In addition, conducted customer support studies and recommended necessary IT action pertinent to all aspects of customer support. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Help desk/IT support duties. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages. Used IT knowledge, skills, and abilities to quickly and effectively troubleshoot access permissions on computers. Managed video teleconference (VTC) suite for unclassified and classified 6 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes access. Managed unit's SharePoint site, control access, developed and established policies and accounts, trained users Supervisor: William Cook (254-287-6841) Okay to contact this Supervisor: Yes. Company Name October 2005 to August 2008 First Sergeant City , State Salary: 55,000.00 USD Per Year Hours per week: 70 Over 5 years of Top management experience. Led a multi-functional unit with over 120 team members and billions of dollars worth of equipment into combat during Operation Enduring Freedom (Afghanistan) and Operation Iraqi Freedom (Iraq) - Company Senior Non-Commissioned Officer served as administrative liaison with other services, top management, and outside agencies - Coordinated operational and administrative duties required for the company's mission - Supervised operations and performance of Battalion Level Information Systems/Communication Shop (S-6) - Senior advisor to Company commander and resource manager for a Headquarters Company - Directly responsible for managing and implementing Company's administrative, standards, policies and Training. Supervisor: Paul Mercator (254-288-0527) Okay to contact this Supervisor: Yes. Education and Training Texas A & M University Central Texas 08/2011 Master's Degree City , State , United States GPA: GPA: 3.80 GPA: 3.80 Credits Earned: 36 Semester hours Masters of Sciences : Information Systems Information Systems Central Texas College 12/2008 United States Technical or Occupational Certificate City , State GPA: GPA: 4.0 GPA: 4.0 Credits Earned: 18 Quarter hours 9/2/2015 Microsoft System Administrator Relevant Coursework, Licenses and Certifications: ITNW 2435 CompTIA A+ Harware and Software ITNW 1458 CompTIA Network+
7 of 9 USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Saint Leo University 10/2007 Bachelor's Degree City , State , United States GPA: GPA: 3.25 GPA: 4.0 GPA: 3.25 GPA: 4.0 Bachelor of Science : Computer Information Systems Computer Information Systems Successfully completed the following computer courses with Saint Leo University: COM-130 PC applications COM-207 Programming in C/C+ COM-208 Programming Visual Basic COM-230 Spreadsheet Applications COM-312 Computer Architecture COM-315 Decision Support Systems COM-320 Systems Analysis COM-410 Database Concepts Programming COM-415 Network Theory and Design COM-498 Information Resource Management COM-499 Computer Information Systems Exam Successfully completed the following computer courses with Central Texas College: ITNW 2435 CompTIA A+ Harware and Software Interests May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom.
9 of 9 9/2/2015 7:58 AM Additional Information Additional Awarded the Achievement Medal for his outstanding civilian service while Information: assigned to First Division West Awarded the Legion of Merit award (Jun 1986 - Aug 2008) for 22 years of dedication, loyalty and selfless service to our nation and the people of United States of America Awarded the Bronze Star Medal (1 Sep 2006 15 Dec 2007) - for outstanding leadership during recent 15 month deployment to Iraq in support of Operation Iraqi Freedom. Awarded the Bronze Star Medal (1 Apr 2004 1 May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom.
9 of 9 9/2/2015 7:58 AM Skills A+, A+ Certified, Active Directory, administrative, administrative duties, Adobe, Dreamweaver, AD, Army, Agency, automation, backup, basic, C, C+, C++, COM, hardware configuration, computer hardware, hardware, configuration management, consulting, CONTRACT MANAGEMENT, Contract Management, copying, client, customer service, customer support, databases, Database, Decision Support, disaster recovery, Email, equipment installation, XML, fax machines, features, functional, Help desk, HTML, information security, Information Systems, Information Systems, Information Technology, information technology, computer support, IT support, Local Area Network, Local Area Networks, Local Area Network, LAN, notebooks, leadership, logistics, Managing, Mercator, microcomputers, access, Microsoft Certified Professional, MCP, Microsoft Certified, exchange, Microsoft Exchange, mail, Office, Outlook, SharePoint, share point, MS Windows, Win 7, Windows 2000, Windows XP, MS Windows XP, monitors, NEC, network administrator, Network, networks, Novell, Oct, operating systems, ORACLE, organizational, peripherals, personnel, copiers, policies, PR, printers, processes, Programming, project management, Read, repairs, reporting, safety, scanners, servers, software development, software troubleshooting, Spanish, Spreadsheet, SQL, strategic, Supervisor, System Administrator, systems administration, Systems Analysis, systems development, tables, technical support, technical assistance, user manuals, telecommunications, telecommunication, telephones, Phone, troubleshoot, troubleshooting, unique, upgrades, video, Visio, Vista, Visual Basic, Wide Area Network (WAN), WAN, workflow, Written
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME667420171" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_667420171_1_434040182" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="667420171FNAM1"> </span> <span> </span> <span class="field" id="667420171LNAM1"> INFORMATION TECHNOLOGY SPECIALIST</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM667420173" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM667420173"> Career Overview</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_667420173_1_434040208" style="padding-top:0px;"> <div class="field singlecolumn" id="667420173FRFM1"> Permanent</div> </div> </div> <div class="section" id="SECTION_HILT667420174" style="padding-top:0px;"> </div> <div class="section" id="SECTION_TSKL667420414" style="padding-top:0px;"> </div> <div class="section" id="SECTION_ACCM667420415" style="padding-top:0px;"> </div> <div class="section" id="SECTION_CERT667420195" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_CERT667420195"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_667420195_1_434040209" style="padding-top:0px;"> <div class="field singlecolumn" id="667420195FRFM1"> ITNW 1458 CompTIA Network+ ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Job Related Microsoft Certified IT Professional (MCITP) Apr 2012 Training: CompTIA Security+ Certified Professional (Mar 2010) Microsoft Certified Professional (MCP) Oct 2008 CompTIA Network+ Certified Professional (May 2008) CompTIA A+ Certified Professional (Apr 2008) Language Language Spoken Written Read Skills: Spanish Advanced Advanced Advanced References: Name Employer Title Phone Email William 407th AFSB Supervisor 254-287-7798 [email protected] Cook (*) Mr. John First Army Chief, 254-553-5006 Ciesiolka Division West Information (*) Systems
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USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Name Employer Title Phone Email Division Leonard DEFENSE IT Manager 714-385-4605 Flemons CONTRACT (*) MANAGEMENT [email protected]</div> </div> </div> <div class="section" id="SECTION_EXPR667420175" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR667420175"> Work Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_667420175_1_434040185" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="667420175COMP1" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="667420175JSTD1"> May 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="667420175EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="667420175JTIT1"> Information Technology Specialist</span> <br/> <span class="joblocation jobcity" id="667420175JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="667420175JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="667420175JDES1" itemprop="description"> <ul> <li> Indicates professional reference.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_667420175_2_434040186" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="667420175COMP2" itemprop="name"> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="667420175JSTD2"> October 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="667420175EDDT2"> May 2012</span> </span> </span> <span class="paddedline"> <span class="jobline" id="667420175JDES2" itemprop="description"> <ul> <li> Salary: 65,150.00 USD Per Year Hours per week: 40 G6, IT Specialist (CUSTSPT) (This is a federal job Served as a systems administrator for First Army Division West Command and Staff.</li> <li> Administered over 800 NIPR workstations, 300 SIPR workstations and 100 ARNET workstations.</li> <li> This includes hardware, software, and Local Area Network (LAN)and Wide Area Network (WAN) infrastructures.</li> <li> Monitored system resources, the installation and integration of systems fixes and workarounds, updates, and enhancements, including performance, capacity, availability, serviceability, and recoverability.</li> <li> Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems.</li> <li> Performed customer service help desk/IT support operations and technical assistance to First Army Division West command and staff.</li> <li> Diagnosed and resolved problems in response to customer trouble tickets.</li> <li> Recieved, responded to and provides resolutions to a variety of help desk calls/tickets.</li> <li> A thorough understanding of and ability to manipulate, features of Microsoft Shared Point, XML, HTML, SQL, C++, VB08/10, Visio, Adobe CS5 Dreamweaver and Microsoft Management Console and registry settings.</li> <li> Ensured availability of telephones, emails, and Local Area Network (LAN).</li> <li> Exceled in troubleshooting software and hardware issues of microcomputers and peripheral devices.</li> <li> This includes scanners, digital senders, printers, and other video telecommunication's equipment.</li> <li> Maintained MS active directory user accounts and Microsoft exchange Outlook accounts.</li> <li> Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages, and modifying applications as necessary.</li> <li> Reconfigured file structures; used knowledge of Windows XP, Vista and Win 7 operating systems, to include the Microsoft Management Console (MMC) ensuring systems are configured according to policy.</li> <li> Frequently trained IMOs on Desktop Management functions to enhance.</li> <li> 4 of 9 9/2/2015 7:58 AM.</li> <li> USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes knowledge of Army and NEC policies, thus affording the ability to accomplish their duties more effectively.</li> <li> Executed a variety of database utility functions.</li> <li> Updated user manuals, authentication procedures, systems administrator functions, and related IT security features.</li> <li> In accomplishing assignments, ensures the rigorous application of information security/information assurance policies, principles, and practices.</li> <li> Developed IA reporting requirements for submission to higher-level management, as required - Maintained a continuing awareness of technical changes in the areas of equipment technology and software development.</li> <li> Managed Unit's Active Directory Share Server with over 600 Gb of share space.</li> <li> Served as an Active Directory (AD) Manager and System Administrator for multiple servers in a complex networked environment.</li> <li> Maintained Microsoft Exchange on primary and backup servers to provide email with full backup and disaster recovery capabilities.</li> <li> Supervisor: Mr.</li> <li> John Ciesiolka (254-553-5006) Okay to contact this Supervisor: Yes 407th AFSB/ Vista International Operations.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_667420175_3_434040187" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="667420175COMP3" itemprop="name"> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="667420175JSTD3"> January 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="667420175EDDT3"> September 2009</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="667420175JTIT3"> IT Network System Administrator II</span> <br/> <span class="joblocation jobcity" id="667420175JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="667420175JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="667420175JDES3" itemprop="description"> <ul> <li> 65,000.00 USD Per Year Hours per week: 40 Served as part of the units S-6 Brigade level office with duties as Network and Computer Systems Administrator.</li> <li> Directly responsible for design, install, and support of organizations computer systems as well as the local-area networks (LAN), wide-area networks (WAN), network segments, internet and intranet systems.</li> <li> Supported logistics systems client notebooks, workstations, scanners, digital senders, fax machines, copiers and printers.</li> <li> Developed system usage policies and server administration procedures.</li> <li> 5 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Created, tested, and deployed group policy objects (GPO) within the AD.</li> <li> Responded to system failures by determining the cause and taking corrective action to address the issue.</li> <li> Maintained systems tables, directories, security files, and indices.- - Developed and modifies databases.</li> <li> Performed database queries and file transfers using SQL.</li> <li> Installed new software releases, system upgrades, evaluates and installs patches and resolves software related problems.</li> <li> Established and maintain user and group accounts and permissions.</li> <li> Develops and tests system disaster recovery plans.</li> <li> Troubleshot a wide variety of user difficulties with desktop computer hardware, software, peripherals, or network/ telecommunication lines.</li> <li> Coordinated with installation NEC to establish domain and mail accounts.</li> <li> Participated in the design, development, and modification of logistics automated systems.</li> <li> Daily duties also include responsible for maintaining network efficiency; monitors and adjusts the performance of existing networks and continually survey the current computer site to determine future network needs.</li> <li> Performs customer service help desk/IT support operations and technical assistance to over 800 users.</li> <li> As required, plans, coordinates, and implements the organizations information security.</li> <li> In addition, conducted customer support studies and recommended necessary IT action pertinent to all aspects of customer support.</li> <li> Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems.</li> <li> Help desk/IT support duties.</li> <li> Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages.</li> <li> Used IT knowledge, skills, and abilities to quickly and effectively troubleshoot access permissions on computers.</li> <li> Managed video teleconference (VTC) suite for unclassified and classified 6 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes access.</li> <li> Managed unit's SharePoint site, control access, developed and established policies and accounts, trained users Supervisor: William Cook (254-287-6841) Okay to contact this Supervisor: Yes.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_667420175_4_434040188" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="667420175COMP4" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="667420175JSTD4"> October 2005</span> <span> to </span> <span class="jobdates" format="%B %Y" id="667420175EDDT4"> August 2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="667420175JTIT4"> First Sergeant</span> <br/> <span class="joblocation jobcity" id="667420175JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="667420175JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="667420175JDES4" itemprop="description"> <ul> <li> Salary: 55,000.00 USD Per Year Hours per week: 70 Over 5 years of Top management experience.</li> <li> Led a multi-functional unit with over 120 team members and billions of dollars worth of equipment into combat during Operation Enduring Freedom (Afghanistan) and Operation Iraqi Freedom (Iraq) - Company Senior Non-Commissioned Officer served as administrative liaison with other services, top management, and outside agencies - Coordinated operational and administrative duties required for the company's mission - Supervised operations and performance of Battalion Level Information Systems/Communication Shop (S-6) - Senior advisor to Company commander and resource manager for a Headquarters Company - Directly responsible for managing and implementing Company's administrative, standards, policies and Training.</li> <li> Supervisor: Paul Mercator (254-288-0527) Okay to contact this Supervisor: Yes.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC667420176" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC667420176"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_667420176_1_434040189" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="667420176SCHO1" itemprop="name"> Texas A & M University Central Texas</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="667420176GRYR1"> 08/2011</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="667420176DGRE1" itemprop="name"> Master's Degree</span> <span class="programline" id="667420176STUY1"> </span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="667420176SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="667420176SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="667420176SCNT1"> United States</span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="667420176GRPA1"> GPA: 3.80</span> </span> <span class="paddedline"> <span class="field" id="667420176FRFM1"> GPA: 3.80 Credits Earned: 36 Semester hours</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_667420176_2_434040192" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="667420176DGRE2" itemprop="name"> Masters of Sciences</span> <span> : </span> <span class="programline" id="667420176STUY2"> Information Systems</span> </span> <span class="paddedline"> <span class="field" id="667420176FRFM2"> Information Systems</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_667420176_3_434040200" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="667420176SCHO3" itemprop="name"> Central Texas College</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="667420176GRYR3"> 12/2008</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="667420176DGRE3" itemprop="name"> United States Technical or Occupational Certificate</span> <span class="programline" id="667420176STUY3"> </span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="667420176SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="667420176SSTA3"> State</span> <span class="joblocation jobstate" id="667420176SCNT3"> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="667420176GRPA3"> GPA: 4.0</span> </span> <span class="paddedline"> <span class="field" id="667420176FRFM3"> GPA: 4.0 Credits Earned: 18 Quarter hours</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_667420176_4_434040202" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="667420176SCHO4" itemprop="name"> </span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="667420176GRYR4"> 9/2/2015</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="667420176DGRE4" itemprop="name"> Microsoft System Administrator Relevant Coursework, Licenses and Certifications: ITNW 2435 CompTIA A+ Harware and Software ITNW 1458 CompTIA Network+
7 of 9</span> <span class="programline" id="667420176STUY4"> </span> </span> <span class="paddedline"> <span class="field" id="667420176FRFM4"> USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_667420176_5_434040204" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="667420176SCHO5" itemprop="name"> Saint Leo University</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="667420176GRYR5"> 10/2007</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="667420176DGRE5" itemprop="name"> Bachelor's Degree</span> <span class="programline" id="667420176STUY5"> </span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="667420176SCIT5"> City</span> <span> , </span> <span class="joblocation jobstate" id="667420176SSTA5"> State</span> <span> , </span> <span class="joblocation jobstate" id="667420176SCNT5"> United States</span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="667420176GRPA5"> GPA: 3.25 GPA: 4.0</span> </span> <span class="paddedline"> <span class="field" id="667420176FRFM5"> GPA: 3.25 GPA: 4.0</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_667420176_6_434040205" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="667420176DGRE6" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="667420176STUY6"> Computer Information Systems</span> </span> <span class="paddedline"> <span class="field" id="667420176FRFM6"> Computer Information Systems</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_667420176_7_434040207" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="667420176DGRE7" itemprop="name"> Successfully completed the following computer courses with Saint Leo University: COM-130 PC applications COM-207 Programming in C/C+ COM-208 Programming Visual Basic COM-230 Spreadsheet Applications COM-312 Computer Architecture COM-315 Decision Support Systems COM-320 Systems Analysis COM-410 Database Concepts Programming COM-415 Network Theory and Design COM-498 Information Resource Management COM-499 Computer Information Systems Exam Successfully completed the following computer courses with Central Texas College: ITNW 2435 CompTIA A+ Harware and Software</span> <span class="programline" id="667420176STUY7"> </span> </span> <span class="paddedline"> <span class="field" id="667420176FRFM7"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_INTR667420196" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_INTR667420196"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_667420196_1_434040210" style="padding-top:0px;"> <div class="field singlecolumn" id="667420196FRFM1"> May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom.
9 of 9 9/2/2015 7:58 AM</div> </div> </div> <div class="section" id="SECTION_ADDI667420198" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI667420198"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_667420198_1_434040212" style="padding-top:0px;"> <div class="field singlecolumn" id="667420198FRFM1"> <ul> <li> Additional Awarded the Achievement Medal for his outstanding civilian service while Information: assigned to First Division West Awarded the Legion of Merit award (Jun 1986 - Aug 2008) for 22 years of dedication, loyalty and selfless service to our nation and the people of United States of America Awarded the Bronze Star Medal (1 Sep 2006 15 Dec 2007) - for outstanding leadership during recent 15 month deployment to Iraq in support of Operation Iraqi Freedom. Awarded the Bronze Star Medal (1 Apr 2004 1 May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom.
9 of 9 9/2/2015 7:58 AM</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL667420197" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL667420197"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_667420197_1_434040211" style="padding-top:0px;"> <div class="field singlecolumn" id="667420197FRFM1"> A+, A+ Certified, Active Directory, administrative, administrative duties, Adobe, Dreamweaver, AD, Army, Agency, automation, backup, basic, C, C+, C++, COM, hardware configuration, computer hardware, hardware, configuration management, consulting, CONTRACT MANAGEMENT, Contract Management, copying, client, customer service, customer support, databases, Database, Decision Support, disaster recovery, Email, equipment installation, XML, fax machines, features, functional, Help desk, HTML, information security, Information Systems, Information Systems, Information Technology, information technology, computer support, IT support, Local Area Network, Local Area Networks, Local Area Network, LAN, notebooks, leadership, logistics, Managing, Mercator, microcomputers, access, Microsoft Certified Professional, MCP, Microsoft Certified, exchange, Microsoft Exchange, mail, Office, Outlook, SharePoint, share point, MS Windows, Win 7, Windows 2000, Windows XP, MS Windows XP, monitors, NEC, network administrator, Network, networks, Novell, Oct, operating systems, ORACLE, organizational, peripherals, personnel, copiers, policies, PR, printers, processes, Programming, project management, Read, repairs, reporting, safety, scanners, servers, software development, software troubleshooting, Spanish, Spreadsheet, SQL, strategic, Supervisor, System Administrator, systems administration, Systems Analysis, systems development, tables, technical support, technical assistance, user manuals, telecommunications, telecommunication, telephones, Phone, troubleshoot, troubleshooting, unique, upgrades, video, Visio, Vista, Visual Basic, Wide Area Network (WAN), WAN, workflow, Written</div> </div> </div> </div>
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17,641,670 |
INFORMATION-TECHNOLOGY
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A+, Active Directory, Adobe Acrobat, Automation, backup, business development, CCNA, Cisco Certified Network Associate, Cisco, Citrix, Documentation, Dell Servers, Disaster recovery, Firewalls, HTML, LAN, Leadership, Microsoft Certified Professional, Microsoft Certified Systems Engineer 2003, Excel, NetMeeting, Microsoft Office, Windows 7, Windows XP, Network management, Networking, NMS, PC Anywhere, Ras, San, Tracking, Symantec, TCP/IP, troubleshooting, VPN, VoIP
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University of San Diego - Network+, A+, CCNA, San Diego Education and Technology - Electronics Technology Certification
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Information Technology Specialist, Network Management System Engineer, Information Technology Deployment, Specialist, Help Desk Analyst, Lab Tech
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INFORMATION TECHNOLOGY SPECIALIST Professional Summary To secure a position as an Information Technology in a challenging and competitive environment, where my information systems, and network development, design , diagnostics which will fully utilized, and offer new and refreshing ideas in an environment for improvement and efficiency in Networking and Security related areas and offer an opportunity for advancement. Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions. Dedicated to providing quality customer support; consistently meet or exceed client needs by providing service beyond expectation. Communication and interpersonal skills with abitility to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals. Proven project management abilities; able to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments. Recognized for professionalism, thoroughness, and commitment to quality and teamwork. Ready to assume new challenges to meet or succeed objectives. Core Qualifications Platforms: Windows XP, Windows 7, Server 2003, Server 2008 Hardware: PC's, Dell Servers, HP ProLiant Servers, HP-UX, Sun Servers and Printers set up and installation Applications: MS Office, Symantec, Active Directory, VMware vSphere, BSM (HP Business Service Management), NNMi - iSPI (similar to Netview), HPNA (HP Network Automation) Experience Information Technology Specialist December 2014 to July 2015 Company Name On-Site headquarters in VPSI. Establish and maintain a high level of customer service relative to internal and external customers. Provide technical leadership and support in planning and keeping track of IT budget. Installing network hardware and software including network operating systems, managing and maintaining 12 local physicals and 20 virtual servers; ensuring daily tape backups system using ARC server. Security monthly updates via WSUS for servers and workstations. Works on assignments that are moderately complex in nature. Addressing network issues. Support for a small LAN/WAN network-level problems on the live network using network management tools. Corrects or suggests alternative solutions to problems. Ability to plan prioritizes, organize and document work to maximize performance. Work with end users to collect, analyze and evaluate business information system requirements. Work with VPSI business units/programs to design and develop functionalities that meet business requirements. Use judgment and creativity to design approach to meet requirements/specifications as provided by business development and project managers. Responsible for estimating, creating, and meeting the timeline of the development for release. Develop requirements documents, create technical design documents. Perform system tests, user acceptance tests, and implement plan. Test site and application to ensure proper operation and freedom from defects. Review, analyze, and perform web site content updates in accordance with customer's instructions, standards, and guidance. Attend scheduled meetings and participate as lead or team member accordingly. Network Management System Engineer May 2008 to December 2014 Company Name － City , State Working with NMS team to designs and develops BSM/ NNMi-iSPI / HPNA to analyze, anticipate and remediate service health issues quickly, efficiently. Optomize performance & availability across applications, system, networks and storage, over cloud, virtual and traditional IT environments. Improves user experience at a lower cost to the business. With NNMi-iSPI your network operations team to efficiently manage a network of any size, reduce the business risk of downtime, and increase network service levels. The HP NNMi Smart Plug-in add-on modules (iSPIs) enhance NNMi capabilities and add awareness of specialized network environments, providing your team with the information it needs to anticipate and more quickly find and fix problems. In addition, through unified workflows enabled by advanced integrations, you can repair network faults with HP Network Automation software. Upgraded Cisco Secure Access Control Server (CSACS) 1121 network appliance version 5.4 and responsible for deploying applications and services into the NMCI and affiliated USMC networks. Supported system infrastructure associated with NMCI (Navy Marine Corps Intranet) project in compliance with Service Level Agreement (SLA) with Department of Navy (DoN) and Marine Network. Testing, Certification and Delivery of Networking/Information Assurance solutions. Designs create Test Strategies, Program Level Test Plan, and Requirements Traceability Matrix (RTM) that will best support the enterprise to ensure that all project requirements and solutions are being delivered in a collaborative and timely manner for engineered solutions. Responsible for testing, validating and certifying solutions, Incentive Projects in the Proving Center Lab, for the NMCI project. Utilize HPES testing methodology; analyze testing requirements as the basis for developing testing scenarios for a test level to be executed on a project. Analyze the results of the testing process and recommends solutions. Define, identify, collect and organize detailed information relating to testing requirements. Interact with the project team to gain an understanding of the business environment, technical contact, and conformance criteria. Understand and use appropriate automated testing processes and tools. Stay current on established tools, techniques and technologies. Supports knowledge management and collaboration through participation in testing discussion, communities and improving testing collateral through lessons learned Involved in Design, installation, configuration, maintenance, remote management and coordination of various network gear in 3 different large-scale Lab environments. Co-ordinate the Certification deadlines with Engineers and Project Managers, provide implementation plan if needed. Installation and configuration of Juniper Netscreen Firewalls/VPN, setting up site-to-site VPN Tunnel, Redundancy, Fail-over, F5 Load Balancers, G2-Sidewinders, Route-Reflector, Symantec IPS, Riverbed WANX, etc. Manage and responsible for the Symantec Endpoint Protection in Development Lab and Model Office. Knowledge of working with Security patches, Hardening scripts, VPN access, Netscreen Security Manager, Retina scanner tool, mitigate vulnerabilities, HBSS, SEPM, etc. Experience working with Classified TACLANES Type-1 devices, TALON, SecNet. Familiar with VoIP and Cisco Unified Messaging, including Call Manager, Unity gatekeepers/gateway, and Video Tele-Conferencing (VTC) products Deployed and re-imaged desktop and laptops using System Center Configuration Manager (SCCM), GPO, HP-OVCM Patch/software management tool. Information Technology Deployment, Specialist May 2007 to May 2008 Company Name Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform. Configures, assembles and installs microcomputers, workstations and/or peripheral equipment. Performs first line support for service interruptions such as printer routing, power outages, wiring problems, and malfunctioning servers. Escalates unresolved problems to expedite resolution. Maintains disaster recovery procedures for LAN and related equipment/software. Upgrades, modifies and replaces hardware, software and network components. Performs system backup and recovery activities. Migrating data/users profiles. Creates and maintains user login identification (user id) information and login scripts. Install Software, configure and maintain Desktops, Laptops, printers, scanners, and other peripheral equipment. Provide advice and guidance on recommended software and hardware peripheral equipment. Responsible for connecting new client PC's to the network while ensuring network compliance. Troubleshooting network connectivity, network printing, and user access issues. Build and maintain computer systems and performed memory upgrades. Provide local and remote desktop support department and data recovery center. Monitors system performance, gathers data, and prepares management reports. Audits hardware/software inventory to ensure their integrity as well as licensing compliance. Updates and maintains site administration manual documentation. May provide user orientation on hardware, or software or network operations. Keeps abreast of emerging operational support technologies and industry trends. Hardware - Knowledgeable in troubleshooting, installing, and configuring and maintaining most PC based hardware, related to all types of desktop PC and notebook hardware including motherboards, CPU s memory, sound and video, hard drives, CD/DVD ROMs, card readers, USB devices; and external input/output devices such as printers, scanners, cameras. Software - Troubleshooting, installing, and configuring and maintaining most major software applications including Adobe Acrobat, Microsoft Office /MS Outlook 2000/2003, Remote Desktop, PC Anywhere, VNC, NetMeeting, HTML EDS/ NMCI (Navy Marine Corps Intranet. Help Desk Analyst July 2006 to May 2007 Handle incoming customer call (Classified and unclassified) and gather information about the customer s problem, resolving user problems and create a ticket for all customer inquiries in Remedy system. Perform troubleshooting and problem resolution follow-up related to LAN/WAN corrections, Printer, RAS, Blackberry, Citrix, MS Outlook, Proxy Settings, TCP/IP, Users profiles, Account Unlock, Reset user passwords. Provide first-level and second level user Administration support. Utilizing knowledge Tivoli, Net Meeting, Active Directory user administration tools. Network drive mappings, printer mappings. Navy legacy applications and Windows applications. Run As admin to log into users desktop to general network trouble shooting and fix users technical issues, resolving all issues over the phone. Utilizing Even Viewer to find the correct errors, and when the event occurs to fix the issues. Log all support calls and resolve issue or dispatch to the appropriate area for resolution. Install and configure applications. Process tickets and respond to emailed inquires. Lab Tech January 1999 to July 2006 Company Name Responsible for gathering and assimilating data on batteries for cellular qualification in the battery research department. Wrote tests scripts for the Arbin Instrument and Sigmar System tester to perform various functions for the battery qualification. Work from schematics, engineering drawings, and written or verbal instructions. Determined whether or not a part is functioning within its parameters, analyzed the data found. Imported data into Excel spreadsheet for battery qualification report. Prepared excel graphs, and spreadsheets for the battery team and other departments. Managed and organized the lab for efficiency. Streamlined the Arbin tester and temperature chambers for maximum usage. Designed test fixtures for the various shape and sizes of the battery cell or pack and procedures for system test. Interfaced with the software and mechanical departments on battery tests. Researched specific equipment and accessories for purchase and installation in the lab. Education Onsite training by Brocade Brocade Certified Network Engineer (BCNE) Brocade Certified Layer 4-7 Engineer (BCLE) Brocade Certified Network Professional (BCNP) 2010 Onsite training Security + by COMTIA 2009 Onsite training by Juniper and Cisco Juniper Networks Certified Internet Associate (Firewall/ VPN - SSL) Juniper Networks Junos Associate (JNCIA-Junos) Cisco Certified Network Associate (CCNA) 2005 MicroSkills Certification Specialists, Microsoft Certified System Engineer (MCSE 2003) 2003 University of San Diego extension, CA 92121 Network+, A+, CCNA 2001 San Diego Education and Technology Electronics Technology (900 hours Lecture and Lab) Certification Juniper Networks Certified Internet Associate (JNCIA) Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer 2003 (MCSE) Microsoft Certified IT Professional (MCIP) Microsoft Certified Technology Specialist (MCTS) Security+ Network+ Certificate in Electronic Technician 2002 Brocade Certified Network Engineer (BCNE) Brocade Certified Network Professional (BCNP) : 2011 Skills A+, Active Directory, Adobe Acrobat, approach, Automation, backup, tape backups, budget, business development, CCNA, Cisco Certified Network Associate, CD, Cisco, Citrix, CA, Hardware, CPU, creativity, client, customer service, Delivery, Dell Servers, Desktops, desktop PC, disaster recovery, documentation, DVD, Electronics, Engineer, estimating, Firewalls, Firewall, gateway, graphs, hard drives, HP, HP-UX, HTML, inventory, knowledge management, LAN, Laptops, leadership, managing, mechanical, meetings, memory, Messaging, microcomputers, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, MCSE 2003, Microsoft Certified Systems Engineer 2003, Excel, NetMeeting, Microsoft Office, MS Office, Office, MS Outlook, MS Outlook 2000, Windows 7, Windows applications, Windows XP, Works, Monitors, motherboards, Navy, enterprise, Netview, network management, Network Engineer, network hardware, Network, Networking, Networks, NMS, operating systems, PC's, PC Anywhere, cameras, Printer, Printers, problem resolution, processes, ProLiant, Proxy, RAS, research, routing, San, scanner, scanners, schematics, Servers, scripts, Service Level Agreement, SLA, Install Software, Software - Troubleshooting, sound, spreadsheets, spreadsheet, SSL, Sun Servers, supervision, Symantec, TCP/IP, desktop support, Technician, phone, Tivoli, trouble shooting, Troubleshooting, Type, Upgrades, USB, Video, VPN, VoIP, web site content, WAN, wiring, written
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME616799808" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_616799808_1_401219419" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="616799808FNAM1"> </span> <span> </span> <span class="field" id="616799808LNAM1"> INFORMATION TECHNOLOGY SPECIALIST</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM616798626" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM616798626"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_616798626_1_401217264" style="padding-top:0px;"> <div class="field singlecolumn" id="616798626FRFM1"> <p align="LEFT"> To secure a position as an Information Technology in a challenging and competitive environment, where my information systems, and network development, design , diagnostics which will fully utilized, and offer new and refreshing ideas in an environment for improvement and efficiency in Networking and Security related areas and offer an opportunity for advancement. Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions. Dedicated to providing quality customer support; consistently meet or exceed client needs by providing service beyond expectation. Communication and interpersonal skills with abitility to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals. Proven project management abilities; able to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments. Recognized for professionalism, thoroughness, and commitment to quality and teamwork. Ready to assume new challenges to meet or succeed objectives. </p> </div> </div> </div> <div class="section" id="SECTION_HILT616798627" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT616798627"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_616798627_1_401217265" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="616798627SKC11"> <p align="LEFT"> Platforms: Windows XP, Windows 7, Server 2003, Server 2008</p> <br/> <p align="LEFT"> Hardware: PC's, Dell Servers, HP ProLiant Servers, HP-UX, Sun Servers and Printers set up and installation</p> <br/> <p align="LEFT"> Applications: MS Office, Symantec, Active Directory, VMware vSphere, BSM (HP Business Service Management), NNMi - iSPI (similar to Netview), HPNA (HP Network Automation)</p> </td> <td class="field twocol_2 charspace" id="616798627SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR616798624" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR616798624"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_616798624_1_401217257" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="616798624JTIT1"> Information Technology Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="616798624JSTD1"> December 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="616798624EDDT1"> July 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="616798624COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="616798624JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="616798624JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="616798624JDES1" itemprop="description"> <ul> <li> On-Site headquarters in VPSI.</li> <li> Establish and maintain a high level of customer service relative to internal and external customers.</li> <li> Provide technical leadership and support in planning and keeping track of IT budget.</li> <li> Installing network hardware and software including network operating systems, managing and maintaining 12 local physicals and 20 virtual servers; ensuring daily tape backups system using ARC server.</li> <li> Security monthly updates via WSUS for servers and workstations.</li> <li> Works on assignments that are moderately complex in nature.</li> <li> Addressing network issues.</li> <li> Support for a small LAN/WAN network-level problems on the live network using network management tools.</li> <li> Corrects or suggests alternative solutions to problems.</li> <li> Ability to plan prioritizes, organize and document work to maximize performance.</li> <li> Work with end users to collect, analyze and evaluate business information system requirements.</li> <li> Work with VPSI business units/programs to design and develop functionalities that meet business requirements.</li> <li> Use judgment and creativity to design approach to meet requirements/specifications as provided by business development and project managers.</li> <li> Responsible for estimating, creating, and meeting the timeline of the development for release.</li> <li> Develop requirements documents, create technical design documents.</li> <li> Perform system tests, user acceptance tests, and implement plan.</li> <li> Test site and application to ensure proper operation and freedom from defects.</li> <li> Review, analyze, and perform web site content updates in accordance with customer's instructions, standards, and guidance.</li> <li> Attend scheduled meetings and participate as lead or team member accordingly.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_616798624_2_401217258" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="616798624JTIT2"> Network Management System Engineer</span> <br/> <span> <span class="jobdates" format="%B %Y" id="616798624JSTD2"> May 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="616798624EDDT2"> December 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="616798624COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="616798624JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="616798624JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="616798624JDES2" itemprop="description"> <ul> <li> Working with NMS team to designs and develops BSM/ NNMi-iSPI / HPNA to analyze, anticipate and remediate service health issues quickly, efficiently.</li> <li> Optomize performance & availability across applications, system, networks and storage, over cloud, virtual and traditional IT environments.</li> <li> Improves user experience at a lower cost to the business.</li> <li> With NNMi-iSPI your network operations team to efficiently manage a network of any size, reduce the business risk of downtime, and increase network service levels.</li> <li> The HP NNMi Smart Plug-in add-on modules (iSPIs) enhance NNMi capabilities and add awareness of specialized network environments, providing your team with the information it needs to anticipate and more quickly find and fix problems.</li> <li> In addition, through unified workflows enabled by advanced integrations, you can repair network faults with HP Network Automation software.</li> <li> Upgraded Cisco Secure Access Control Server (CSACS) 1121 network appliance version 5.4 and responsible for deploying applications and services into the NMCI and affiliated USMC networks.</li> <li> Supported system infrastructure associated with NMCI (Navy Marine Corps Intranet) project in compliance with Service Level Agreement (SLA) with Department of Navy (DoN) and Marine Network.</li> <li> Testing, Certification and Delivery of Networking/Information Assurance solutions.</li> <li> Designs create Test Strategies, Program Level Test Plan, and Requirements Traceability Matrix (RTM) that will best support the enterprise to ensure that all project requirements and solutions are being delivered in a collaborative and timely manner for engineered solutions.</li> <li> Responsible for testing, validating and certifying solutions, Incentive Projects in the Proving Center Lab, for the NMCI project.</li> <li> Utilize HPES testing methodology; analyze testing requirements as the basis for developing testing scenarios for a test level to be executed on a project.</li> <li> Analyze the results of the testing process and recommends solutions.</li> <li> Define, identify, collect and organize detailed information relating to testing requirements.</li> <li> Interact with the project team to gain an understanding of the business environment, technical contact, and conformance criteria.</li> <li> Understand and use appropriate automated testing processes and tools.</li> <li> Stay current on established tools, techniques and technologies.</li> <li> Supports knowledge management and collaboration through participation in testing discussion, communities and improving testing collateral through lessons learned Involved in Design, installation, configuration, maintenance, remote management and coordination of various network gear in 3 different large-scale Lab environments.</li> <li> Co-ordinate the Certification deadlines with Engineers and Project Managers, provide implementation plan if needed.</li> <li> Installation and configuration of Juniper Netscreen Firewalls/VPN, setting up site-to-site VPN Tunnel, Redundancy, Fail-over, F5 Load Balancers, G2-Sidewinders, Route-Reflector, Symantec IPS, Riverbed WANX, etc.</li> <li> Manage and responsible for the Symantec Endpoint Protection in Development Lab and Model Office.</li> <li> Knowledge of working with Security patches, Hardening scripts, VPN access, Netscreen Security Manager, Retina scanner tool, mitigate vulnerabilities, HBSS, SEPM, etc.</li> <li> Experience working with Classified TACLANES Type-1 devices, TALON, SecNet.</li> <li> Familiar with VoIP and Cisco Unified Messaging, including Call Manager, Unity gatekeepers/gateway, and Video Tele-Conferencing (VTC) products Deployed and re-imaged desktop and laptops using System Center Configuration Manager (SCCM), GPO, HP-OVCM Patch/software management tool.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_616798624_3_401217259" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="616798624JTIT3"> Information Technology Deployment, Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="616798624JSTD3"> May 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="616798624EDDT3"> May 2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="616798624COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="616798624JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="616798624JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="616798624JDES3" itemprop="description"> <ul> <li> Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform.</li> <li> Configures, assembles and installs microcomputers, workstations and/or peripheral equipment.</li> <li> Performs first line support for service interruptions such as printer routing, power outages, wiring problems, and malfunctioning servers.</li> <li> Escalates unresolved problems to expedite resolution.</li> <li> Maintains disaster recovery procedures for LAN and related equipment/software.</li> <li> Upgrades, modifies and replaces hardware, software and network components.</li> <li> Performs system backup and recovery activities.</li> <li> Migrating data/users profiles.</li> <li> Creates and maintains user login identification (user id) information and login scripts.</li> <li> Install Software, configure and maintain Desktops, Laptops, printers, scanners, and other peripheral equipment.</li> <li> Provide advice and guidance on recommended software and hardware peripheral equipment.</li> <li> Responsible for connecting new client PC's to the network while ensuring network compliance.</li> <li> Troubleshooting network connectivity, network printing, and user access issues.</li> <li> Build and maintain computer systems and performed memory upgrades.</li> <li> Provide local and remote desktop support department and data recovery center.</li> <li> Monitors system performance, gathers data, and prepares management reports.</li> <li> Audits hardware/software inventory to ensure their integrity as well as licensing compliance.</li> <li> Updates and maintains site administration manual documentation.</li> <li> May provide user orientation on hardware, or software or network operations.</li> <li> Keeps abreast of emerging operational support technologies and industry trends.</li> <li> Hardware - Knowledgeable in troubleshooting, installing, and configuring and maintaining most PC based hardware, related to all types of desktop PC and notebook hardware including motherboards, CPU s memory, sound and video, hard drives, CD/DVD ROMs, card readers, USB devices; and external input/output devices such as printers, scanners, cameras.</li> <li> Software - Troubleshooting, installing, and configuring and maintaining most major software applications including Adobe Acrobat, Microsoft Office /MS Outlook 2000/2003, Remote Desktop, PC Anywhere, VNC, NetMeeting, HTML EDS/ NMCI (Navy Marine Corps Intranet.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_616798624_4_401217261" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="616798624JTIT4"> Help Desk Analyst</span> <br/> <span> <span class="jobdates" format="%B %Y" id="616798624JSTD4"> July 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="616798624EDDT4"> May 2007</span> </span> </span> <span class="paddedline"> <span class="jobline" id="616798624JDES4" itemprop="description"> <ul> <li> Handle incoming customer call (Classified and unclassified) and gather information about the customer s problem, resolving user problems and create a ticket for all customer inquiries in Remedy system.</li> <li> Perform troubleshooting and problem resolution follow-up related to LAN/WAN corrections, Printer, RAS, Blackberry, Citrix, MS Outlook, Proxy Settings, TCP/IP, Users profiles, Account Unlock, Reset user passwords.</li> <li> Provide first-level and second level user Administration support.</li> <li> Utilizing knowledge Tivoli, Net Meeting, Active Directory user administration tools.</li> <li> Network drive mappings, printer mappings.</li> <li> Navy legacy applications and Windows applications.</li> <li> Run As admin to log into users desktop to general network trouble shooting and fix users technical issues, resolving all issues over the phone.</li> <li> Utilizing Even Viewer to find the correct errors, and when the event occurs to fix the issues.</li> <li> Log all support calls and resolve issue or dispatch to the appropriate area for resolution.</li> <li> Install and configure applications.</li> <li> Process tickets and respond to emailed inquires.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_616798624_5_401217262" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="616798624JTIT5"> Lab Tech</span> <br/> <span> <span class="jobdates" format="%B %Y" id="616798624JSTD5"> January 1999</span> <span> to </span> <span class="jobdates" format="%B %Y" id="616798624EDDT5"> July 2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="616798624COMP5" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="616798624JCIT5" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="616798624JSTA5" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="616798624JDES5" itemprop="description"> <ul> <li> Responsible for gathering and assimilating data on batteries for cellular qualification in the battery research department.</li> <li> Wrote tests scripts for the Arbin Instrument and Sigmar System tester to perform various functions for the battery qualification.</li> <li> Work from schematics, engineering drawings, and written or verbal instructions.</li> <li> Determined whether or not a part is functioning within its parameters, analyzed the data found.</li> <li> Imported data into Excel spreadsheet for battery qualification report.</li> <li> Prepared excel graphs, and spreadsheets for the battery team and other departments.</li> <li> Managed and organized the lab for efficiency.</li> <li> Streamlined the Arbin tester and temperature chambers for maximum usage.</li> <li> Designed test fixtures for the various shape and sizes of the battery cell or pack and procedures for system test.</li> <li> Interfaced with the software and mechanical departments on battery tests.</li> <li> Researched specific equipment and accessories for purchase and installation in the lab.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC616798625" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC616798625"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_616798625_1_401217263" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="616798625DGRE1" itemprop="name"> Onsite training by Brocade Brocade Certified Network Engineer (BCNE) Brocade Certified Layer 4-7 Engineer (BCLE) Brocade Certified Network Professional (BCNP) 2010 Onsite training Security + by COMTIA 2009 Onsite training by Juniper and Cisco Juniper Networks Certified Internet Associate (Firewall/ VPN - SSL) Juniper Networks Junos Associate (JNCIA-Junos) Cisco Certified Network Associate (CCNA) 2005 MicroSkills Certification Specialists, Microsoft Certified System Engineer (MCSE 2003) 2003 University of San Diego extension, CA 92121 Network+, A+, CCNA 2001 San Diego Education and Technology Electronics Technology (900 hours Lecture and Lab) Certification Juniper Networks Certified Internet Associate (JNCIA) Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer 2003 (MCSE) Microsoft Certified IT Professional (MCIP) Microsoft Certified Technology Specialist (MCTS) Security+ Network+ Certificate in Electronic Technician 2002 Brocade Certified Network Engineer (BCNE) Brocade Certified Network Professional (BCNP) </span> <span> : </span> <span class="programline" dependency="STUY" id="616798625STUY1"> </span> <span class="jobdates" id="616798625GRYR1"> 2011</span> </span> <span class="paddedline"> <span class="field" id="616798625FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL616799809" style="padding-top:0px;"> </div> <div class="section" id="SECTION_SKLL616798628" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL616798628"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_616798628_1_401217266" style="padding-top:0px;"> <div class="field singlecolumn" id="616798628FRFM1"> <p align="LEFT"> A+, Active Directory, Adobe Acrobat, approach, Automation, backup, tape backups, budget, business development, CCNA, Cisco Certified Network Associate, CD, Cisco, Citrix, CA, Hardware, CPU, creativity, client, customer service, Delivery, Dell Servers, Desktops, desktop PC, disaster recovery, documentation, DVD, Electronics, Engineer, estimating, Firewalls, Firewall, gateway, graphs, hard drives, HP, HP-UX, HTML, inventory, knowledge management, LAN, Laptops, leadership, managing, mechanical, meetings, memory, Messaging, microcomputers, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, MCSE 2003, Microsoft Certified Systems Engineer 2003, Excel, NetMeeting, Microsoft Office, MS Office, Office, MS Outlook, MS Outlook 2000, Windows 7, Windows applications, Windows XP, Works, Monitors, motherboards, Navy, enterprise, Netview, network management, Network Engineer, network hardware, Network, Networking, Networks, NMS, operating systems, PC's, PC Anywhere, cameras, Printer, Printers, problem resolution, processes, ProLiant, Proxy, RAS, research, routing, San, scanner, scanners, schematics, Servers, scripts, Service Level Agreement, SLA, Install Software, Software - Troubleshooting, sound, spreadsheets, spreadsheet, SSL, Sun Servers, supervision, Symantec, TCP/IP, desktop support, Technician, phone, Tivoli, trouble shooting, Troubleshooting, Type, Upgrades, USB, Video, VPN, VoIP, web site content, WAN, wiring, written</p> </div> </div> </div> </div>
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24,889,109 |
INFORMATION-TECHNOLOGY
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Army, Basic, Cable, Cat 5, Cisco, Encryption, Customer Support, documentation, Firewalls, FTP, information systems, Information Technology, Messaging, Access, Exchange, Windows 7, monitors, Network, Networks, Organizational, personnel, radio, reporting, routers, Strategic, switches, TCP/IP, Technical Support, troubleshooting, VOIP, VPN, wiring
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Associate of Arts: Business Administration
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Information Technology Specialist, Information Systems Specialist, Cable Installer and Maintainer, Operator
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INFORMATION TECHNOLOGY SPECIALIST Summary Security+ Certified LAN/WAN (T1, Frame Relay, TCP/IP) IAVA Routers/Firewalls/Switches/Wi-Fi/VPN Network and Information Systems Defense Level 1 and 2 Technical Support Cable Systems Installer/Maintainer Imaging/Base lining Current TS-SCI Clearance LOS Line of Sight Radio CPOF/VOIP Videoconferencing Technologies Network and Server Administration Government Security Disaster Recovery/Backups Accomplishments Information Technology Deployed and managed CPN, LOS, SPAWAR, AFN, LAN/WAN Architectures and Active Directory domains for over 50 SIPR/NIPR IS and VOIP subscribers in hostile combat operations Windows 7 integration of over 520 systems throughout the Stuttgart Garrison Command Disaster Recovery/Backup systems prevented loss of critical data Technical Support/Service 3 years experience in high visibility support roles centered on Microsoft technologies and information security Strong understanding of workflow / business process, support roles in organizations Multiple awards for proven performance Management Squad Leader / Shift Leader Strong leadership skills / Excellent interpersonal skills Presentations / Training / Documentation Standard Operating Procedures development Experience Information Technology Specialist Company Name Information Systems Specialist 07/2011 to 12/2012 Company Name City Level 1 and 2 Technical Support during Strategic Operations in Stuttgart, Germany for classified and unclassified systems. Trained proficiently in Information Assurance security. Implemented and sustained satellite and radio communications for all computer based information systems and VOIP. Maintained and organized important IT documentation. Deployed countermeasures against security breaches. Implemented Windows 7 across Garrison units. Direct support for Senior Officer Staff. Responsible for several million dollars in equipment and for personnel. Remedy / Exchange / CPOF / SOFTCau-HARDCau / Organizational Unit Administrator / VPN / FTP / TCP/IP / Firewalls / VOIP / Remote Connectivity / Encryption / Netscreen / Cisco / Tier 2 Helpdesk. Cable Installer and Maintainer 11/2010 to 07/2011 Company Name City Cable installer and maintainer for multiple Army posts in Stuttgart, Germany including 6 months in a combat zone in Africa. Extensive knowledge in wiring infrastructure, troubleshooting, Cat 5 and 6, and fiber termination. Maintained and organized racks, patch panels, cable trays, switches and routers. Working knowledge of terminating, splicing, testing and troubleshooting copper and fiber cable using Fluke Cable Analyzers. Accountable for thousands of dollars of equipment to include Fluke Networks Products. Operator 12/2009 to 11/2010 Company Name City at the Defense Messaging Center with primary duties of facilitating Defense Messaging System (DMS) in support of Headquarters, United States European Command (USEUCOM) and other Department of Defense activities. Responsible for the operation and maintenance of CP-XP, AMHS, DII Guard and Certificate Workstations in support of DMS, SIPRNET and NIPRNET with the 52d Signal Battalion. Perform after hours Network Operations functions to include monitoring SPECTRUM, recall of essential personnel and situational management, and opens, monitors status and closes trouble tickets. While reporting and conducting essential missions in high visibility areas. Responsible and accountable for over $100 million worth of equipment and repair parts. SPECTRUM / AMHS / Customer Support / Defense Messaging System / SIPRNET / Discretionary Access Lists / Trouble Tickets. Education Associate of Arts : Business Administration 12 2014 Business Administration CompTIA Security+ Certified Certification / Oct 2011 Information Technology Specialist Training (25 weeks) US Army / Nov 2009 Information Technology Online Training (223 hours) US Army / Mar 2009-Jan 2012 SIPR/NIPR Access Point (SNAP) Terminal (32 hours) Certification / June 2011 Fiber Optic Connectors and Splicing Basic Installation Course (40 hours) Certification / Aug 2010 Skills Army, Basic, Cable, Cat 5, Cisco, Encryption, Customer Support, documentation, Firewalls, FTP, information systems, Information Technology, Messaging, Access, Exchange, Windows 7, monitors, Network, Networks, Oct, Organizational, personnel, radio, reporting, routers, Strategic, switches, TCP/IP, Technical Support, troubleshooting, VOIP, VPN, wiring Additional Information Awards Honorable Discharge, United States Army National Defense Service Medal Global War On Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon Army Superior Unit Award Army Good Conduct Medal Numerous Certificates of Achievement and Coins of Excellent
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME518972994" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_518972994_1_338893609" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field" id="518972994FNAM1"> </span> <span> </span> <span class="field lName" id="518972994LNAM1"> INFORMATION TECHNOLOGY SPECIALIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM518972996" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM518972996"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_518972996_1_338893618" style="
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"> <div class="field singlecolumn" id="518972996FRFM1"> Security+ Certified LAN/WAN (T1, Frame Relay, TCP/IP) IAVA Routers/Firewalls/Switches/Wi-Fi/VPN Network and Information Systems Defense Level 1 and 2 Technical Support Cable Systems Installer/Maintainer Imaging/Base lining Current TS-SCI Clearance LOS Line of Sight Radio CPOF/VOIP Videoconferencing Technologies Network and Server Administration Government Security Disaster Recovery/Backups Accomplishments Information Technology Deployed and managed CPN, LOS, SPAWAR, AFN, LAN/WAN Architectures and Active Directory domains for over 50 SIPR/NIPR IS and VOIP subscribers in hostile combat operations Windows 7 integration of over 520 systems throughout the Stuttgart Garrison Command Disaster Recovery/Backup systems prevented loss of critical data Technical Support/Service 3 years experience in high visibility support roles centered on Microsoft technologies and information security Strong understanding of workflow / business process, support roles in organizations Multiple awards for proven performance Management Squad Leader / Shift Leader Strong leadership skills / Excellent interpersonal skills Presentations / Training / Documentation Standard Operating Procedures development </div> </div> </div> <div class="section" id="SECTION_HILT518972997" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_ACCM518973165" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR518972998" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR518972998"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_518972998_1_338893614" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="518972998JTIT1"> Information Technology Specialist</span> </span> <span class="paddedline"> <span class="companyname" id="518972998COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline"> <span class="jobline" id="518972998JDES1" itemprop="description"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_518972998_2_338893612" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="518972998JTIT2"> Information Systems Specialist</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="518972998JSTD2"> 07/2011</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="518972998EDDT2"> 12/2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="518972998COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="518972998JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="518972998JSTA2" itemprop="addressRegion"> </span> </span> </span> <span class="paddedline"> <span class="jobline" id="518972998JDES2" itemprop="description"> <ul> <li> Level 1 and 2 Technical Support during Strategic Operations in Stuttgart, Germany for classified and unclassified systems.</li> <li> Trained proficiently in Information Assurance security.</li> <li> Implemented and sustained satellite and radio communications for all computer based information systems and VOIP.</li> <li> Maintained and organized important IT documentation.</li> <li> Deployed countermeasures against security breaches.</li> <li> Implemented Windows 7 across Garrison units.</li> <li> Direct support for Senior Officer Staff.</li> <li> Responsible for several million dollars in equipment and for personnel.</li> <li> Remedy / Exchange / CPOF / SOFTCau-HARDCau / Organizational Unit Administrator / VPN / FTP / TCP/IP / Firewalls / VOIP / Remote Connectivity / Encryption / Netscreen / Cisco / Tier 2 Helpdesk.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_518972998_3_338893613" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="518972998JTIT3"> Cable Installer and Maintainer</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="518972998JSTD3"> 11/2010</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="518972998EDDT3"> 07/2011</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="518972998COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="518972998JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="518972998JSTA3" itemprop="addressRegion"> </span> </span> </span> <span class="paddedline"> <span class="jobline" id="518972998JDES3" itemprop="description"> <ul> <li> Cable installer and maintainer for multiple Army posts in Stuttgart, Germany including 6 months in a combat zone in Africa.</li> <li> Extensive knowledge in wiring infrastructure, troubleshooting, Cat 5 and 6, and fiber termination.</li> <li> Maintained and organized racks, patch panels, cable trays, switches and routers.</li> <li> Working knowledge of terminating, splicing, testing and troubleshooting copper and fiber cable using Fluke Cable Analyzers.</li> <li> Accountable for thousands of dollars of equipment to include Fluke Networks Products.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_518972998_4_338893615" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="518972998JTIT4"> Operator</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="518972998JSTD4"> 12/2009</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="518972998EDDT4"> 11/2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="518972998COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="518972998JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="518972998JSTA4" itemprop="addressRegion"> </span> </span> </span> <span class="paddedline"> <span class="jobline" id="518972998JDES4" itemprop="description"> <ul> <li> at the Defense Messaging Center with primary duties of facilitating Defense Messaging System (DMS) in support of Headquarters, United States European Command (USEUCOM) and other Department of Defense activities.</li> <li> Responsible for the operation and maintenance of CP-XP, AMHS, DII Guard and Certificate Workstations in support of DMS, SIPRNET and NIPRNET with the 52d Signal Battalion.</li> <li> Perform after hours Network Operations functions to include monitoring SPECTRUM, recall of essential personnel and situational management, and opens, monitors status and closes trouble tickets.</li> <li> While reporting and conducting essential missions in high visibility areas.</li> <li> Responsible and accountable for over $100 million worth of equipment and repair parts.</li> <li> SPECTRUM / AMHS / Customer Support / Defense Messaging System / SIPRNET / Discretionary Access Lists / Trouble Tickets.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC518972999" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC518972999"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_518972999_1_338893616" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="518972999DGRE1" itemprop="name"> Associate of Arts</span> <span> : </span> <span class="programline" id="518972999STUY1"> Business Administration</span> <span class="datesWrapper"> <span class="jobdates" id="518972999GRYR1"> 12 2014</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="518972999SCHO1" itemprop="name"> </span> </span> <span class="paddedline"> <span class="field" id="518972999FRFM1"> Business Administration</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_518972999_2_338893617" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="518972999DGRE2" itemprop="name"> CompTIA Security+ Certified Certification / Oct 2011 Information Technology Specialist Training (25 weeks) US Army / Nov 2009 Information Technology Online Training (223 hours) US Army / Mar 2009-Jan 2012 SIPR/NIPR Access Point (SNAP) Terminal (32 hours) Certification / June 2011 Fiber Optic Connectors and Splicing Basic Installation Course (40 hours) Certification / Aug 2010 </span> <span class="programline" id="518972999STUY2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="518972999SCHO2" itemprop="name"> </span> </span> <span class="paddedline"> <span class="field" id="518972999FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL518973001" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL518973001"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_518973001_1_338893619" style="
padding-top:0px;
"> <div class="field singlecolumn" id="518973001FRFM1"> Army, Basic, Cable, Cat 5, Cisco, Encryption, Customer Support, documentation, Firewalls, FTP, information systems, Information Technology, Messaging, Access, Exchange, Windows 7, monitors, Network, Networks, Oct, Organizational, personnel, radio, reporting, routers, Strategic, switches, TCP/IP, Technical Support, troubleshooting, VOIP, VPN, wiring</div> </div> </div> <div class="section" id="SECTION_ADDI518973002" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI518973002"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_518973002_1_338893620" style="
padding-top:0px;
"> <div class="field singlecolumn" id="518973002FRFM1"> <ul> <li> Awards Honorable Discharge, United States Army National Defense Service Medal Global War On Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon Army Superior Unit Award Army Good Conduct Medal Numerous Certificates of Achievement and Coins of Excellent </li> </ul> </div> </div> </div> </div>
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24,083,609 |
INFORMATION-TECHNOLOGY
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Self-directed, Results-oriented, Time management, Strong interpersonal skills, Dedicated team player, Labor relations, Excellent attention to detail, Fast Learner, Ability to work under pressure, Excellent problem-solving abilities
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Richard Bland College, Business Administration, Associate of Science
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INFORMATION TECHNOLOGY SPECIALIST (INFOSEC), Chief Steward
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INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) Summary Retired Information Assurance Systems Security Certification Specialist responsible for managing and monitoring
information systems and network security, and information systems security programs in support of the Information
Security/Information Assurance mission for U.S. Army Medical Command and Defense Health Agency. Also, served as a clerk typist and secretary. Highlights Self-directed Results-oriented Time management Strong interpersonal skills Dedicated team player Labor relations Accomplishments Increased office organization by developing more efficient filing system and customer database protocols. Experience INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) 01/2012 to 11/2015 Company Name City , State Interpreted scan results, implemented corrective action, and prepared reports of findings in support of the
network infrastructure. Worked in coordination with Army Cyber Command and Regional Computer Emergency Response (Army
Cyber and RCERT) to support Computer Networks Attacks (CNA) and Computer Network Defense (CND)
efforts. Chief Steward 01/2000 to 01/2012 Company Name City , State Defended the interest of the federal employees at Fort Sam Houston, TX. Assigned cases to stewards based on their skill sets Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Prepared employee's rebuttal to grievances. Organized files, developed spreadsheets, faxed reports and scanned documents. Participated in arbitrations, mediations, and Alternate dispute resolutions. Education Associate of Science : Business Administration 1980 Richard Bland College City , State Business Administration Skills Excellent attention to detail Fast Learner Ability to work under pressure Excellent problem-solving abilities
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME902637285" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_902637285_1_592042402" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="902637285FNAM1"> </span> <span> </span> <span class="field lName" id="902637285LNAM1"> INFORMATION TECHNOLOGY SPECIALIST (INFOSEC)</span> </div> </div> </div> <div class="section" id="SECTION_SUMM902637289" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM902637289"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_902637289_1_592042406" style="padding-top:0px;"> <div class="field singlecolumn" id="902637289FRFM1"> Retired Information Assurance Systems Security Certification Specialist responsible for managing and monitoring
information systems and network security, and information systems security programs in support of the Information
Security/Information Assurance mission for U.S. Army Medical Command and Defense Health Agency. Also, served as a clerk typist and secretary.</div> </div> </div> <div class="section" id="SECTION_HILT902637291" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT902637291"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_902637291_1_592045071" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="902637291SKC11"> <ul> <li class=""> Self-directed</li> <li class=""> Results-oriented</li> <li class=""> Time management</li> </ul> </td> <td class="field twocol_2" id="902637291SKC21"> <ul> <li class=""> Strong interpersonal skills</li> <li class=""> Dedicated team player</li> <li class=""> Labor relations</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM902638191" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM902638191"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_902638191_1_592044681" style="padding-top:0px;"> <div class="field singlecolumn" id="902638191FRFM1"> <span class=""> Increased office organization by developing more efficient filing system and customer database protocols. </span> </div> </div> </div> <div class="section" id="SECTION_EXPR902637287" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR902637287"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_902637287_1_592042404" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="902637287JTIT1"> INFORMATION TECHNOLOGY SPECIALIST (INFOSEC)</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="902637287JSTD1"> 01/2012</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="902637287EDDT1"> 11/2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="902637287COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="902637287JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="902637287JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="902637287JDES1" itemprop="description"> <ul> <li> Interpreted scan results, implemented corrective action, and prepared reports of findings in support of the
network infrastructure.</li> <li> Worked in coordination with Army Cyber Command and Regional Computer Emergency Response (Army
Cyber and RCERT) to support Computer Networks Attacks (CNA) and Computer Network Defense (CND)
efforts.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_902637287_2_592049643" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="902637287JTIT2"> Chief Steward</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="902637287JSTD2"> 01/2000</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="902637287EDDT2"> 01/2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="902637287COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="902637287JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="902637287JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="902637287JDES2" itemprop="description"> <ul> <li> Defended the interest of the federal employees at Fort Sam Houston, TX.</li> </ul> <ul> <li> Assigned cases to stewards based on their skill sets</li> </ul> <div class="newSpan" style="margin-left: -140px;"> </div> <ul> <li> <span class=""> Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. </span> </li> </ul> <ul> <li> <span class=""> </span> Prepared employee's rebuttal to grievances.</li> </ul> <ul> <li> <span class=""> Organized files, developed spreadsheets, faxed reports and scanned documents.</span> </li> </ul> <ul> <li> <span class=""> Participated in arbitrations, mediations, and Alternate dispute resolutions.</span> </li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC902637288" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC902637288"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_902637288_1_592042405" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="902637288DGRE1" itemprop="name"> Associate of Science</span> <span> : </span> <span class="programline" id="902637288STUY1"> Business Administration</span> <span class="datesWrapper"> <span class="jobdates" id="902637288GRYR1"> 1980</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="902637288SCHO1" itemprop="name"> Richard Bland College</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="902637288SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="902637288SSTA1"> State</span> <span class="joblocation eduCountry" id="902637288SCNT1"> </span> </span> </span> <span class="paddedline"> <span class="field" id="902637288FRFM1"> Business Administration</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL902637290" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL902637290"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_902637290_1_592042407" style="padding-top:0px;"> <div class="field singlecolumn" id="902637290FRFM1"> <div> Excellent attention to detail<br/> </div> <div> Fast Learner</div> <div> Ability to work under pressure</div> <div> Excellent problem-solving abilities</div> </div> </div> </div> </div>
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24,038,620 |
INFORMATION-TECHNOLOGY
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Air Force, backup, balance, billing, budget, business operations, interpersonal, competitive, CRM, Client, dictation, disaster recovery, document management, Ethernet, financial, GroupWise, Insurance, Internet Protocols, team leader, law, Marketing, Messaging, Microsoft Office, negotiation, pricing, processes, project management, Relationship Management, Scanner, strategic planning, Technical Training, upgrading, VPN, voice and data, VOIP, Word Perfect
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HARRISBURG AREA COMMUNITY COLLEGE, Computer Information Systems, Associate's Degree, ELIZABETHTOWN COLLEGE, Leadership Program, MBA
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Information Technology Director
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INFORMATION TECHNOLOGY DIRECTOR Experience Information Technology Director April 1999 to January 2015 Company Name － City , State For the past sixteen years I was a leader of change for the largest law firm in the Central Pennsylvania area with over 275 in office users at 6 locations and over 200 work from home users. I was a visionary in regards to technical business operations, responsible for providing professional staff at various locations with efficient, up-to-date, secure and stable voice and data communications on a daily basis within budget. The ability to use good judgment, proven technologies and industry standards to balance ease of use with security. I am a fast paced leader with the patience to oversee the maintenance of existing systems while at the same time plan the implementation of new technologies in a cost efficient and timely manner. I am both a professional team leader and player that has directly managed a staff of seven information technical professionals as well as participating in many project implementation teams and initiatives. I am experienced in many of the technical methods, tools and applications used in business operations with the ability to connect multiple offices with highly secure and redundant Internet connections. While at the firm I was able to receive better than competitive pricing for the circuits due to the quantity of services required as well as my vendor negotiation skills. I have the technical knowledge and experience required for the strategic planning and funding of annual and multi-year business operations. My efforts have resulted in a direct costs savings in business operations. Most recently, we implemented user provided smart phones and free apps to provide efficient digital dictation and provided mobile capability to access our document management system. I have a dedicated work ethic that is required to oversee day-to-day technical business operations updating and upgrading systems in use while at the same time implementing new systems: Upgraded the firms bread-n-butter time and billing financial system several times. Upgraded the Word Perfect Application Suite to the Microsoft Office 2000 Suite. Upgraded Microsoft Office 2000 Suite to the Microsoft Office 2007 Suite. Upgraded the GroupWise Messaging to Outlook Messaging. Upgraded the Worldox document management system to Worldox GX3. Upgraded the Audix voice messaging to Mutare voice messaging. Assisted the Marketing department to implement a firm wide Client Relationship Management (CRM) system. Setup up Voice Over Internet Protocols (VOIP) systems at two regional offices. Implemented and upgraded many of100 technical applications and systems used at the firm on an as needed basis to improve efficiency. Implemented several mobile applications on attorney personal devices to improve efficiency (VPN connectivity, RDP clients, Dictate digital dictation, Dropbox, Microsoft Office Mobile Suite of applications, Linkedin, Business Card Scanner, Twitter, etc.) The firm experienced minimum unplanned system downtime under my watch and my team and I oversaw and provided training on the many various applications, processes and procedures used in business operations. I am an experienced data security officer with the skills and knowledge to ensure data is adequately protected. I was the firm's Security Officer and developed the technical security systems and procedures used in business operations. It was an interesting responsibility due to the challenges with balancing "ease of use" while ensuring system and data "security." Every year my team and I would oversee a mandatory HIPPA (Health Insurance Portability and Accountability Act) Program Review. Every other year my team and I would facilitate a system wide vulnerability audit that included social engineering and vulnerability testing techniques. I am an experienced project manager with the skill set, knowledge and interpersonal tools required to ensure the timely and efficient implementation of systems and applications. I enjoy the aspects of project management as it involves "cradle to grave" involvement. Interacting with the users to determine their technical and budget needs, interacting with vendors, communicating with my peers and self-study to find the right technology to meet the need, testing the application and processes or feasibility and efficiency, documenting the processes and procures involved, preparing user instructions and finally implementing and training users on the new system. I appreciate the resources, processes and procedures required to ensure system efficiency and readiness. At the firm most applications are hosted at the central office with the regional offices connecting with redundant Ethernet connections, this saves on the cost of having data centers and support staff at each firm location. My team and I have also authored the firm's business/continuity/disaster recovery plan for IT applications and systems. The firm decided the priority and timeliness of systems and applications to recover. I and my team have configured many IT systems to fail over to the backup systems automatically which is barely noticeable to users. I served as either the project manager or as a team member in all of the examples expressed in my resume. Education Associate's Degree : Computer Information Systems HARRISBURG AREA COMMUNITY COLLEGE Computer Information Systems Associate's Degree : Business Administration Business Administration MBA : Leadership Program ELIZABETHTOWN COLLEGE Leadership Program Various Technical Training Certification Courses and an honorably discharged Air Force Veteran. Skills Air Force, attorney, backup, balance, billing, budget, business operations, interpersonal, competitive, CRM, Client, clients, dictation, disaster recovery, document management, Ethernet, fast, financial, GroupWise, Insurance, Internet Protocols, team leader, law, Marketing, Messaging, access, Microsoft Office, office, Microsoft Office 2000, Outlook, negotiation, pricing, processes, project management, Relationship Management, Scanner, strategic planning, Technical Training, phones, upgrading, VPN, voice and data, VOIP, Word Perfect
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME651622233" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_651622233_1_424050510" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="651622233FNAM1"> </span> <span> </span> <span class="field" id="651622233LNAM1"> INFORMATION TECHNOLOGY DIRECTOR</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM651622235" style="padding-top:0px;"> </div> <div class="section" id="SECTION_HILT651622236" style="padding-top:0px;"> </div> <div class="section" id="SECTION_ACCM651623570" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR651622237" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR651622237"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_651622237_1_424050512" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="651622237JTIT1"> Information Technology Director</span> <br/> <span> <span class="jobdates" format="%B %Y" id="651622237JSTD1"> April 1999</span> <span> to </span> <span class="jobdates" format="%B %Y" id="651622237EDDT1"> January 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="651622237COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="651622237JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="651622237JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="651622237JDES1" itemprop="description"> <ul> <li> For the past sixteen years I was a leader of change for the largest law firm in the Central Pennsylvania area with over 275 in office users at 6 locations and over 200 work from home users.</li> <li> I was a visionary in regards to technical business operations, responsible for providing professional staff at various locations with efficient, up-to-date, secure and stable voice and data communications on a daily basis within budget.</li> <li> The ability to use good judgment, proven technologies and industry standards to balance ease of use with security.</li> <li> I am a fast paced leader with the patience to oversee the maintenance of existing systems while at the same time plan the implementation of new technologies in a cost efficient and timely manner.</li> <li> I am both a professional team leader and player that has directly managed a staff of seven information technical professionals as well as participating in many project implementation teams and initiatives.</li> <li> I am experienced in many of the technical methods, tools and applications used in business operations with the ability to connect multiple offices with highly secure and redundant Internet connections.</li> <li> While at the firm I was able to receive better than competitive pricing for the circuits due to the quantity of services required as well as my vendor negotiation skills.</li> <li> I have the technical knowledge and experience required for the strategic planning and funding of annual and multi-year business operations.</li> <li> My efforts have resulted in a direct costs savings in business operations.</li> <li> Most recently, we implemented user provided smart phones and free apps to provide efficient digital dictation and provided mobile capability to access our document management system.</li> <li> I have a dedicated work ethic that is required to oversee day-to-day technical business operations updating and upgrading systems in use while at the same time implementing new systems: Upgraded the firms bread-n-butter time and billing financial system several times.</li> <li> Upgraded the Word Perfect Application Suite to the Microsoft Office 2000 Suite.</li> <li> Upgraded Microsoft Office 2000 Suite to the Microsoft Office 2007 Suite.</li> <li> Upgraded the GroupWise Messaging to Outlook Messaging.</li> <li> Upgraded the Worldox document management system to Worldox GX3.</li> <li> Upgraded the Audix voice messaging to Mutare voice messaging.</li> <li> Assisted the Marketing department to implement a firm wide Client Relationship Management (CRM) system.</li> <li> Setup up Voice Over Internet Protocols (VOIP) systems at two regional offices.</li> <li> Implemented and upgraded many of100 technical applications and systems used at the firm on an as needed basis to improve efficiency.</li> <li> Implemented several mobile applications on attorney personal devices to improve efficiency (VPN connectivity, RDP clients, Dictate digital dictation, Dropbox, Microsoft Office Mobile Suite of applications, Linkedin, Business Card Scanner, Twitter, etc.) The firm experienced minimum unplanned system downtime under my watch and my team and I oversaw and provided training on the many various applications, processes and procedures used in business operations.</li> <li> I am an experienced data security officer with the skills and knowledge to ensure data is adequately protected.</li> <li> I was the firm's Security Officer and developed the technical security systems and procedures used in business operations.</li> <li> It was an interesting responsibility due to the challenges with balancing "ease of use" while ensuring system and data "security." Every year my team and I would oversee a mandatory HIPPA (Health Insurance Portability and Accountability Act) Program Review.</li> <li> Every other year my team and I would facilitate a system wide vulnerability audit that included social engineering and vulnerability testing techniques.</li> <li> I am an experienced project manager with the skill set, knowledge and interpersonal tools required to ensure the timely and efficient implementation of systems and applications.</li> <li> I enjoy the aspects of project management as it involves "cradle to grave" involvement.</li> <li> Interacting with the users to determine their technical and budget needs, interacting with vendors, communicating with my peers and self-study to find the right technology to meet the need, testing the application and processes or feasibility and efficiency, documenting the processes and procures involved, preparing user instructions and finally implementing and training users on the new system.</li> <li> I appreciate the resources, processes and procedures required to ensure system efficiency and readiness.</li> <li> At the firm most applications are hosted at the central office with the regional offices connecting with redundant Ethernet connections, this saves on the cost of having data centers and support staff at each firm location.</li> <li> My team and I have also authored the firm's business/continuity/disaster recovery plan for IT applications and systems.</li> <li> The firm decided the priority and timeliness of systems and applications to recover.</li> <li> I and my team have configured many IT systems to fail over to the backup systems automatically which is barely noticeable to users.</li> <li> I served as either the project manager or as a team member in all of the examples expressed in my resume.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC651622238" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC651622238"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_651622238_1_424050514" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="651622238DGRE1" itemprop="name"> Associate's Degree</span> <span> : </span> <span class="programline" dependency="STUY" id="651622238STUY1"> Computer Information Systems</span> <span class="jobdates" id="651622238GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="651622238SCHO1" itemprop="name"> HARRISBURG AREA COMMUNITY COLLEGE</span> <span class="joblocation jobcity" id="651622238SCIT1"> </span> <span class="joblocation jobstate" id="651622238SSTA1"> </span> <span class="joblocation jobstate" id="651622238SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="651622238FRFM1"> Computer Information Systems</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_651622238_2_424050515" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="651622238DGRE2" itemprop="name"> Associate's Degree</span> <span> : </span> <span class="programline" dependency="STUY" id="651622238STUY2"> Business Administration</span> <span class="jobdates" id="651622238GRYR2"> </span> </span> <span class="paddedline"> <span class="field" id="651622238FRFM2"> Business Administration</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_651622238_3_424050513" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="651622238DGRE3" itemprop="name"> MBA</span> <span> : </span> <span class="programline" dependency="STUY" id="651622238STUY3"> Leadership Program</span> <span class="jobdates" id="651622238GRYR3"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="651622238SCHO3" itemprop="name"> ELIZABETHTOWN COLLEGE</span> <span class="joblocation jobcity" id="651622238SCIT3"> </span> <span class="joblocation jobstate" id="651622238SSTA3"> </span> <span class="joblocation jobstate" id="651622238SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="651622238FRFM3"> Leadership Program</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_651622238_4_424050516" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="651622238DGRE4" itemprop="name"> Various Technical Training Certification Courses and an honorably discharged Air Force Veteran.</span> <span class="programline" dependency="STUY" id="651622238STUY4"> </span> <span class="jobdates" id="651622238GRYR4"> </span> </span> <span class="paddedline"> <span class="field" id="651622238FRFM4"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL651622239" style="padding-top:0px;"> </div> <div class="section" id="SECTION_SKLL651622240" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL651622240"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_651622240_1_424050517" style="padding-top:0px;"> <div class="field singlecolumn" id="651622240FRFM1"> Air Force, attorney, backup, balance, billing, budget, business operations, interpersonal, competitive, CRM, Client, clients, dictation, disaster recovery, document management, Ethernet, fast, financial, GroupWise, Insurance, Internet Protocols, team leader, law, Marketing, Messaging, access, Microsoft Office, office, Microsoft Office 2000, Outlook, negotiation, pricing, processes, project management, Relationship Management, Scanner, strategic planning, Technical Training, phones, upgrading, VPN, voice and data, VOIP, Word Perfect</div> </div> </div> </div>
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29,051,656 |
INFORMATION-TECHNOLOGY
|
Oracle databases, SQL Server databases, AWS infrastructure, Database migration services, RDS and EC2 instances, Performance tuning, Data Guard, Backup strategies, Oracle Golden Gate, SQL Access and SQL Tuning, Database security
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University Of Buea, Civil Engineering, Bachelor of Science
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Information Technology Specialist, Database Administrator, Oracle Database Administrator
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INFORMATION TECHNOLOGY SPECIALIST Summary An organized DBA professional with over 6years hands-on experience supporting Oracle databases, Sql Server
databases and AWS infrastructure. Equipped with excellent communication and interpersonal skills; a highly
organized individual and team player who possesses strong analytical and problem solving skills, and is who is
committed in delivering quality services to customers/clients. Experience Information Technology Specialist 03/2018 to Current Company Name City , State Primary responsibilities include production
support, installation and configuration, migration, backup and recovery,
performance tuning, cloning, security, upgrades, and patches. Planned, installed and upgraded multiple Oracle
databases from 11.2.0.4 to 12.2.0. Added targets to OEM 13c and used OEM 13c to
monitored databases.
Created rules, security profiles using OEM 13c.
Performed Hot/Cold Backup, Recovery and Cloning of
databases using RMAN Planned and implemented Backup strategies, used
RMAN and Crontab to schedule backup.
Installed and upgraded databases from MySQL 5.6 to 5.7
and implemented mysqld_multi for better performance. Migrated databases from on-premise to AWS using Database migration services. Launched and maintained RDS and EC2 instances in
AWS.
Created Snapshots, Elastic IPs, EBS Volumes, Security
Groups per clients/costumers request. Performed cross region replication with S3. Created security groups to manage inbound and outbound rules. Database Administrator 12/2014 to Current Company Name City , State Troubleshot and resolved web application issues escalated from customer support and other departments with a 100% success rate. Worked with clients to analyze computing and network needs and implemented appropriate solutions within each department's budget. Analyzed performance monitoring/tuning/troubleshooting - Oracle database performance tuning services with EXPLAIN PLAN, TKPROF, STATSPACK, AWR and SQL TRACE. Installed, configured and maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures. Generated ASH, ADDM and AWR Reports using OEM from Oracle 10g, 11g and 12c database and analyzed the reports for Oracle wait events, time consuming SQL queries, tablespace growth, and database growth. Implemented database re-organizations as required to improved performance and ensure maximum up-time of the database; implemented SQL Access and SQL Tuning advisers recommendations. Launched and maintained RDS and EC2 instances in AWS. Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request. Planned and implemented high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM and ACFS file systems. Migrated multiple stand-alone databases to RAC databases using Rconfig, RMAN and OEM. Migrated single instance databases from NON-ASM to ASM file system to improve performance. Installed Oracle 10g, 11g and 12c software and created multiple databases including Plug-able and container databases in oracle 12c. Implemented TDE, Data Redaction and database Auditing to improved data integrity and security. Applied PSU on standalone TEST environment using OPatch and same PSU (Grid and RDBMS Patching) on production cluster using OPatch Auto. Replicated data in real time using Oracle Golden Gate and Oracle streams. Analyzed, interpreted and troubleshot Golden Gate related issues. Designed and implemented different backup strategies like Cold, Hot backup using RMAN with Flash Recovery Area and Logical Backups with EXPDP/IMPDP. Scheduled RMAN backups, purge jobs, Maintenance Jobs using DBMS_JOBS, DBMS_SCHEDULER, Crontab and OEM. Implemented and managed logical backup/recovery with Datapump and Export/Import utilities. Cloned databases using RMAN and Manually using scripts. Implemented Point In Time Recovery on one or more tablespaces to recover lost of a table(s) while eliminating down time for the database. Installed SQL Server EE 2012 on windows and created databases, triggers, tables, procedures, functions and database diagrams. Upgraded databases from 10g to 11g and to 12c using DBUA, Datapump, Manually, Transportable Tablespace and Oracle Dataguard. Oracle Database Administrator 07/2012 to 10/2014 Company Name City , State Prepared technical architecture proposals for enhancements and migrated an existing standalone database to RAC database. Provided senior technical support to Developers and troubleshot performance issues and maintained high availability and security of databases. Analyzed and tuned the Database to identify potential database bottle necks such as response delay, locking contention, wait event using tools like STATSPACK, EXPLAIN PLAN, and TKPROF. Collaborated and worked together with development and operations staff and resolved problems quickly and efficiently. Maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures. Installed, configured, deployed and monitored different databases and application servers using Oracle OEM 12c Grid Control. Worked efficiently in Database administration activities such as User management, Space management, Monitoring, Creating Database, Managing Oracle Instance and Database security and Materialized views. Maintained and administered high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM file system. Planned and applied PSU/CPU patches and upgraded multiple databases from 10g to 11g. Replicated data in real time using oracle Golden Gate. Increased data security; implemented TDE and database auditing and created threshold on database metrics and set alert for a more stronger security. Maintained Active Data guard, creating both Logical and Physical Standby databases for data disaster recovery solutions. Worked on 24/7 environments, supported, monitored, managed and troubleshot database related issues over 300 oracle 10g, 11g and 12c databases with sizes from 300G to 2TB. Implemented backup strategies used RMAN for incremental/full backup and Datapump to backup logical components. Education and Training Bachelor of Science : Civil Engineering University Of Buea City , State , Cameroon Civil Engineering Technical Environment Databases: Oracle 10g, 11g, 12c, MySQL 5.6, 5.7, Sql Server 2008,
2012 Platforms: Oracle Enterprise Linux 5.11, 6.7, 7,
HP-UX 10.x, 11.x. Sun
Solaris 2.5, 2.6, Windows Server 2008
Tools : TKPROF, EXPLAIN PLAN, STATSPACK, AWR, and ADDM Toad, Putty, X-wing32, WinSCP. Database Utilities : Oracle Enterprise Manager, Real Application Cluster, ASM, Transportable Tablespaces, SQL*Loader, RMAN, DataPump, Export, Import Languages :
·SQL*PLUS, PL/SQL, UNIX Shell Scripting, Ksh, bash
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1081765357" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1081765357_1_727159456" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="1081765357FNAM1"> </span> <span> </span> <span class="field lName" id="1081765357LNAM1"> INFORMATION TECHNOLOGY SPECIALIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM1081765359" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM1081765359"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1081765359_1_727159458" style="padding-top:0px;"> <div class="field singlecolumn" id="1081765359FRFM1"> An organized DBA professional with over 6years hands-on experience supporting Oracle databases, Sql Server
databases and AWS infrastructure. Equipped with excellent communication and interpersonal skills; a highly
organized individual and team player who possesses strong analytical and problem solving skills, and is who is
committed in delivering quality services to customers/clients.</div> </div> </div> <div class="section" id="SECTION_EXPR1081765360" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR1081765360"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1081765360_1_727159459" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1081765360JTIT1"> Information Technology Specialist</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="1081765360JSTD1"> 03/2018</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="1081765360EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1081765360COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="1081765360JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="1081765360JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="1081765360JDES1" itemprop="description"> <ul> <li> Primary responsibilities include production
support, installation and configuration, migration, backup and recovery,
performance tuning, cloning, security, upgrades, and patches.</li> <li> Planned, installed and upgraded multiple Oracle
databases from 11.2.0.4 to 12.2.0.</li> <li> Added targets to OEM 13c and used OEM 13c to
monitored databases.
</li> <li> Created rules, security profiles using OEM 13c.
</li> <li> Performed Hot/Cold Backup, Recovery and Cloning of
databases using RMAN</li> <li> Planned and implemented Backup strategies, used
RMAN and Crontab to schedule backup.
</li> <li> Installed and upgraded databases from MySQL 5.6 to 5.7
and implemented mysqld_multi for better performance. </li> <li> Migrated databases from on-premise to AWS using Database migration services.</li> <li> Launched and maintained RDS and EC2 instances in
AWS.
</li> <li>
Created Snapshots, Elastic IPs, EBS Volumes, Security
Groups per clients/costumers request.</li> <li> Performed cross region replication with S3.</li> <li> Created security groups to manage inbound and outbound rules.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1081765360_2_727159460" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1081765360JTIT2"> Database Administrator</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="1081765360JSTD2"> 12/2014</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="1081765360EDDT2"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1081765360COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="1081765360JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="1081765360JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="1081765360JDES2" itemprop="description"> <ul> <li> Troubleshot and resolved web application issues escalated from customer support and other departments with a 100% success rate.</li> <li> Worked with clients to analyze computing and network needs and implemented appropriate solutions within each department's budget.</li> <li> Analyzed performance monitoring/tuning/troubleshooting - Oracle database performance tuning services with EXPLAIN PLAN, TKPROF, STATSPACK, AWR and SQL TRACE.</li> <li> Installed, configured and maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures.</li> <li> Generated ASH, ADDM and AWR Reports using OEM from Oracle 10g, 11g and 12c database and analyzed the reports for Oracle wait events, time consuming SQL queries, tablespace growth, and database growth.</li> <li> Implemented database re-organizations as required to improved performance and ensure maximum up-time of the database; implemented SQL Access and SQL Tuning advisers recommendations.</li> <li> Launched and maintained RDS and EC2 instances in AWS.</li> <li> Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request.</li> <li> Planned and implemented high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM and ACFS file systems.</li> <li> Migrated multiple stand-alone databases to RAC databases using Rconfig, RMAN and OEM.</li> <li> Migrated single instance databases from NON-ASM to ASM file system to improve performance.</li> <li> Installed Oracle 10g, 11g and 12c software and created multiple databases including Plug-able and container databases in oracle 12c.</li> <li> Implemented TDE, Data Redaction and database Auditing to improved data integrity and security.</li> <li> Applied PSU on standalone TEST environment using OPatch and same PSU (Grid and RDBMS Patching) on production cluster using OPatch Auto.</li> <li> Replicated data in real time using Oracle Golden Gate and Oracle streams.</li> <li> Analyzed, interpreted and troubleshot Golden Gate related issues.</li> <li> Designed and implemented different backup strategies like Cold, Hot backup using RMAN with Flash Recovery Area and Logical Backups with EXPDP/IMPDP.</li> <li> Scheduled RMAN backups, purge jobs, Maintenance Jobs using DBMS_JOBS, DBMS_SCHEDULER, Crontab and OEM.</li> <li> Implemented and managed logical backup/recovery with Datapump and Export/Import utilities.</li> <li> Cloned databases using RMAN and Manually using scripts.</li> <li> Implemented Point In Time Recovery on one or more tablespaces to recover lost of a table(s) while eliminating down time for the database.</li> <li> Installed SQL Server EE 2012 on windows and created databases, triggers, tables, procedures, functions and database diagrams.</li> <li> Upgraded databases from 10g to 11g and to 12c using DBUA, Datapump, Manually, Transportable Tablespace and Oracle Dataguard.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1081765360_3_727159461" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1081765360JTIT3"> Oracle Database Administrator</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="1081765360JSTD3"> 07/2012</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="1081765360EDDT3"> 10/2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1081765360COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="1081765360JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="1081765360JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="1081765360JDES3" itemprop="description"> <ul> <li> Prepared technical architecture proposals for enhancements and migrated an existing standalone database to RAC database.</li> <li> Provided senior technical support to Developers and troubleshot performance issues and maintained high availability and security of databases.</li> <li> Analyzed and tuned the Database to identify potential database bottle necks such as response delay, locking contention, wait event using tools like STATSPACK, EXPLAIN PLAN, and TKPROF.</li> <li> Collaborated and worked together with development and operations staff and resolved problems quickly and efficiently.</li> <li> Maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures.</li> <li> Installed, configured, deployed and monitored different databases and application servers using Oracle OEM 12c Grid Control.</li> <li> Worked efficiently in Database administration activities such as User management, Space management, Monitoring, Creating Database, Managing Oracle Instance and Database security and Materialized views.</li> <li> Maintained and administered high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM file system.</li> <li> Planned and applied PSU/CPU patches and upgraded multiple databases from 10g to 11g.</li> <li> Replicated data in real time using oracle Golden Gate.</li> <li> Increased data security; implemented TDE and database auditing and created threshold on database metrics and set alert for a more stronger security.</li> <li> Maintained Active Data guard, creating both Logical and Physical Standby databases for data disaster recovery solutions.</li> <li> Worked on 24/7 environments, supported, monitored, managed and troubleshot database related issues over 300 oracle 10g, 11g and 12c databases with sizes from 300G to 2TB.</li> <li> Implemented backup strategies used RMAN for incremental/full backup and Datapump to backup logical components.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1081765361" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC1081765361"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1081765361_1_727159462" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1081765361DGRE1" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="1081765361STUY1"> Civil Engineering</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1081765361SCHO1" itemprop="name"> University Of Buea</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="1081765361SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="1081765361SSTA1"> State</span> <span> , </span> <span class="joblocation eduCountry" id="1081765361SCNT1"> Cameroon</span> </span> </span> <span class="paddedline"> <span class="field" id="1081765361FRFM1"> Civil Engineering</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL1081765362" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL1081765362"> Technical Environment</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1081765362_1_727159463" style="padding-top:0px;"> <div class="field singlecolumn" id="1081765362FRFM1"> <div> <strong> Databases:</strong> Oracle 10g, 11g, 12c, MySQL 5.6, 5.7, Sql Server 2008,
2012</div> <div> <strong> Platforms:</strong> Oracle Enterprise Linux 5.11, 6.7, 7,
HP-UX 10.x, 11.x. Sun
Solaris 2.5, 2.6, Windows Server 2008
</div> <div> <strong> Tools</strong> : TKPROF, EXPLAIN PLAN, STATSPACK, AWR, and ADDM Toad, Putty, X-wing32, WinSCP. </div> <div> <strong> Database Utilities</strong> : Oracle Enterprise Manager, Real Application Cluster, ASM, Transportable Tablespaces, SQL*Loader, RMAN, DataPump, Export, Import</div> <div> <strong> Languages</strong> :
·SQL*PLUS, PL/SQL, UNIX Shell Scripting, Ksh, bash
</div> </div> </div> </div> </div>
|
20,237,244 |
INFORMATION-TECHNOLOGY
|
Windows, Unix, Linux, VMWare, Wireshark, Snort, TCPDump, EnCase, Bash Programming, Configuring routers and switches, Computer networking, Intrusion analysis, Firewalls
|
Park University, Information and Computer Science, Bachelor of Science
|
Information Technology Specialist, Network Security Analyst, Corporate Security, Network Security Analyst
|
INFORMATION TECHNOLOGY SPECIALIST Summary Information Security Analyst/Systems professional with over 16 years of diverse experience across the analysis, troubleshooting, management and testing of complex IT systems. Experience includes analytical support to computer surveillance
activities in Cyber Security, Intrusion detection analysis and System
Administration. Also knowledgeable in Military Cyber Operations. Security Clearance Currently hold an active TS/SCI Security Clearance. Last updated in 2013. Technical Skills and Qualifications Windows, Unix, Linux, VMWare, Wireshark, Snort, TCPDump, EnCase, Bash Programming, configuring routers and switches, computer networking, Intrusion analysis and Firewalls. Work Experience Information Technology Specialist , 05/2009 － Current Company Name － City , State Provide electronic surveillance of information systems, perform digital evidence analysis (DEA), and provide technical analytical support to computer surveillance activities. Provide traffic analysis against adversary's (TTP) tactics, techniques and protocols. Configure and install routers, switches and wireless controllers. Draft training materials and organize training sessions for 6 employees. Network Security Analyst , 08/2008 － 05/2009 Company Name － City , State Analyzed software, hardware and network systems for various transmission systems. Identified, reported and resolved network security violations. Corporate Security , 11/2007 － 08/2008 Company Name － City , State Ensured Rackspace was in compliance with industry standards such as PCI (Payment Card Industry), HIPAA, ISO 27001, and Sarbanes-Oxley. Responded to all client requests for technical support by phone and email. Network Security Analyst , 11/2003 － 11/2007 Company Name － City , State Identified and responded to threats against Air Force worldwide
computer networks on an unclassified and
classified entity (NIPR and SIPR). Provided immediate
analysis and verification of network activity using Automatic Signature
Identification Measurement (ASIM) and Cisco Intrusion Detection System (CIDS).
Detected network intrusions
and applied appropriate methods of counter activity.
Analyzed trends of
all network activity.
Provided daily
activity reports to management and headquarters. Education and Training 2018 Park University － City , State , United States Bachelor of Science Information and Computer Science Emphasis in Network Security 2015 CompTIA Certified in Security Fundamentals (Security+) 2014 CompTIA Network Fundamentals (Network+ ) 2012 Defense Cyber Investigation Training Academy － City , State , United States Coursework in Network Exploitation Techniques 2011 Defense Cyber Investigations Academy － City , State Coursework in Network Monitoring Techniques 2010 Defense Cyber Investigations Training Academy － City , State , United States Certified Computer Forensics Examiner 2009 Defense Cyber Investigations Training Academy － City , State , United States Certified Digital Media Collector
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME867803209" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_867803209_1_567618266" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="867803209FNAM1"> </span> <span> </span> <span class="field" id="867803209LNAM1"> INFORMATION TECHNOLOGY SPECIALIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM867815034" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM867815034"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_867815034_1_567627383" style="padding-top:0px;"> <div class="field singlecolumn" id="867815034FRFM1"> <div> <span class=""> Information Security Analyst/Systems professional with over 16 years of diverse experience across the analysis, troubleshooting, management and testing of complex IT systems. Experience includes </span> analytical support to computer surveillance
activities in Cyber Security, Intrusion detection analysis and System
Administration. Also knowledgeable in Military Cyber Operations. </div> </div> </div> </div> <div class="section" id="SECTION_ADDI867811238" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI867811238"> Security Clearance</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_867811238_1_567624241" style="padding-top:0px;"> <div class="field singlecolumn" id="867811238FRFM1"> Currently hold an active TS/SCI Security Clearance. Last updated in 2013.</div> </div> </div> <div class="section" id="SECTION_SKLL867814339" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL867814339"> Technical Skills and Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_867814339_1_567626501" style="padding-top:0px;"> <div class="field singlecolumn" id="867814339FRFM1"> Windows, Unix, Linux, VMWare, Wireshark, Snort, TCPDump, EnCase, Bash Programming, configuring routers and switches, computer networking, Intrusion analysis and Firewalls.</div> </div> </div> <div class="section" id="SECTION_EXPR867803207" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR867803207"> Work Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_867803207_1_567629097" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="867803207JTIT1"> Information Technology Specialist</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="867803207JSTD1"> 05/2009</span> <span> － </span> <span class="jobdates" format="%m/%Y" id="867803207EDDT1"> Current</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="867803207COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="867803207JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="867803207JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="867803207JDES1" itemprop="description"> <ul> <li> Provide electronic surveillance of information systems, perform digital evidence analysis (DEA), and provide technical analytical support to computer surveillance activities.</li> <li> Provide traffic analysis against adversary's (TTP) tactics, techniques and protocols. </li> <li> <span class=""> Configure and install routers, switches and wireless controllers. </span> </li> <li> <span class=""> Draft training materials and organize training sessions for <font color="#000" style="color: rgb(0, 0, 0);"> 6 </font> employees. </span> </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_867803207_2_567633217" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="867803207JTIT2"> Network Security Analyst</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="867803207JSTD2"> 08/2008</span> <span> － </span> <span class="jobdates" format="%m/%Y" id="867803207EDDT2"> 05/2009</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="867803207COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="867803207JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="867803207JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="867803207JDES2" itemprop="description"> <ul> <li> <span class=""> Analyzed software, hardware and network systems for various transmission systems. </span> </li> <li> <span class=""> </span> <span class=""> Identified, reported and resolved network security violations. </span> <br/> </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_867803207_3_567632621" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="867803207JTIT3"> Corporate Security</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="867803207JSTD3"> 11/2007</span> <span> － </span> <span class="jobdates" format="%m/%Y" id="867803207EDDT3"> 08/2008</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="867803207COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="867803207JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="867803207JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="867803207JDES3" itemprop="description"> <ul> <li> Ensured Rackspace was in compliance with industry standards such as PCI (Payment Card Industry), HIPAA, ISO 27001, and Sarbanes-Oxley.</li> <li> <span class=""> Responded to all client requests for technical support by phone and email. </span> </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_867803207_4_567631656" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="867803207JTIT4"> Network Security Analyst</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="867803207JSTD4"> 11/2003</span> <span> － </span> <span class="jobdates" format="%m/%Y" id="867803207EDDT4"> 11/2007</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="867803207COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="867803207JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="867803207JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="867803207JDES4" itemprop="description"> <ul> <li> Identified and responded to threats against Air Force worldwide
computer networks on an unclassified and
classified entity (NIPR and SIPR). </li> <li> Provided immediate
analysis and verification of network activity using Automatic Signature
Identification Measurement (ASIM) and Cisco Intrusion Detection System (CIDS).
</li> <li> Detected network intrusions
and applied appropriate methods of counter activity.
</li> <li> Analyzed trends of
all network activity.
</li> <li> Provided daily
activity reports to management and headquarters. <br/> </li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC867803206" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC867803206"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_867803206_1_567621739" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobdates eduDate" id="867803206GRYR1"> 2018</span> <span> </span> <span class="companyname companyname_educ" id="867803206SCHO1" itemprop="name"> Park University</span> <span> － </span> <span class="joblocation jobcity" id="867803206SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="867803206SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="867803206SCNT1"> United States</span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="867803206DGRE1" itemprop="name"> Bachelor of Science</span> <span> </span> <span class="programline" id="867803206STUY1"> Information and Computer Science</span> </span> <span class="paddedline"> <span class="field" id="867803206FRFM1"> <span class=""> Emphasis in <font color="#0000ff"> Network Security</font> </span> <br/> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_867803206_2_567622583" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobdates eduDate" id="867803206GRYR2"> 2015</span> <span> </span> <span class="companyname companyname_educ" id="867803206SCHO2" itemprop="name"> CompTIA</span> <span class="joblocation jobcity" id="867803206SCIT2"> </span> <span class="joblocation jobstate" id="867803206SSTA2"> </span> <span class="joblocation jobstate" id="867803206SCNT2"> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="867803206DGRE2" itemprop="name"> </span> <span class="programline" id="867803206STUY2"> </span> </span> <span class="paddedline"> <span class="field" id="867803206FRFM2"> <span class=""> Certified in Security Fundamentals (Security+) </span> <br/> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_867803206_3_567624831" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobdates eduDate" id="867803206GRYR3"> 2014</span> <span> </span> <span class="companyname companyname_educ" id="867803206SCHO3" itemprop="name"> CompTIA</span> <span class="joblocation jobcity" id="867803206SCIT3"> </span> <span class="joblocation jobstate" id="867803206SSTA3"> </span> <span class="joblocation jobstate" id="867803206SCNT3"> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="867803206DGRE3" itemprop="name"> </span> <span class="programline" id="867803206STUY3"> </span> </span> <span class="paddedline"> <span class="field" id="867803206FRFM3"> Network Fundamentals (Network+ )</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_867803206_4_567634621" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobdates eduDate" id="867803206GRYR4"> 2012</span> <span> </span> <span class="companyname companyname_educ" id="867803206SCHO4" itemprop="name"> Defense Cyber Investigation Training Academy</span> <span> － </span> <span class="joblocation jobcity" id="867803206SCIT4"> City</span> <span> , </span> <span class="joblocation jobstate" id="867803206SSTA4"> State</span> <span> , </span> <span class="joblocation jobstate" id="867803206SCNT4"> United States</span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="867803206DGRE4" itemprop="name"> </span> <span class="programline" id="867803206STUY4"> </span> </span> <span class="paddedline"> <span class="field" id="867803206FRFM4"> <span class=""> Coursework in Network Exploitation Techniques</span> <br/> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_867803206_5_567634884" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobdates eduDate" id="867803206GRYR5"> 2011</span> <span> </span> <span class="companyname companyname_educ" id="867803206SCHO5" itemprop="name"> Defense Cyber Investigations Academy</span> <span> － </span> <span class="joblocation jobcity" id="867803206SCIT5"> City</span> <span> , </span> <span class="joblocation jobstate" id="867803206SSTA5"> State</span> <span class="joblocation jobstate" id="867803206SCNT5"> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="867803206DGRE5" itemprop="name"> </span> <span class="programline" id="867803206STUY5"> </span> </span> <span class="paddedline"> <span class="field" id="867803206FRFM5"> <span class=""> Coursework in Network Monitoring Techniques </span> <br/> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_867803206_6_567622345" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobdates eduDate" id="867803206GRYR6"> 2010</span> <span> </span> <span class="companyname companyname_educ" id="867803206SCHO6" itemprop="name"> Defense Cyber Investigations Training Academy</span> <span> － </span> <span class="joblocation jobcity" id="867803206SCIT6"> City</span> <span> , </span> <span class="joblocation jobstate" id="867803206SSTA6"> State</span> <span> , </span> <span class="joblocation jobstate" id="867803206SCNT6"> United States</span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="867803206DGRE6" itemprop="name"> </span> <span class="programline" id="867803206STUY6"> </span> </span> <span class="paddedline"> <span class="field" id="867803206FRFM6"> <span class=""> Certified Computer Forensics Examiner</span> <br/> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_867803206_7_567634451" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobdates eduDate" id="867803206GRYR7"> 2009</span> <span> </span> <span class="companyname companyname_educ" id="867803206SCHO7" itemprop="name"> Defense Cyber Investigations Training Academy</span> <span> － </span> <span class="joblocation jobcity" id="867803206SCIT7"> City</span> <span> , </span> <span class="joblocation jobstate" id="867803206SSTA7"> State</span> <span> , </span> <span class="joblocation jobstate" id="867803206SCNT7"> United States</span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="867803206DGRE7" itemprop="name"> </span> <span class="programline" id="867803206STUY7"> </span> </span> <span class="paddedline"> <span class="field" id="867803206FRFM7"> Certified Digital Media Collector</span> </span> </div> </div> </div> </div>
|
20,001,721 |
INFORMATION-TECHNOLOGY
|
Database servers, Structured query language (SQL) expert, Programming and design skills, Document management, Strong collaborative skills, Strong analytical skills, Customer needs assessment, Excellent problem solving skills, Windows, Unix, Linux, Mac OSX, VMWare, HTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP, Microsoft Word, Excel, Access, SQL Server, VBA, Visual Studio
|
SAN DIEGO STATE UNIVERSITY, Bachelor of Arts: English
|
INFORMATION TECHNOLOGY STUDENT, FORECLOSURE PROCESSOR PARALEGAL, TOEFL/TESL INSTRUCTOR
|
INFORMATION TECHNOLOGY STUDENT Career Overview Results-driven Database Administrator with extensive education in programming, relational database management and computer technology maintenance. Qualifications Database servers Structured query language (SQL) expert Programming and design skills Document management Strong collaborative skills Strong analytical skills Customer needs assessment Excellent problem solving skills Technical Skills Skills Experience Total Years Last Used Windows, Unix, Linux, Mac OSX, VMWare, HTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP Intermediate 2 May 2016 Accomplishments Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Preparation Prepared chain of custody packets for title sale reviews of procedures and fees/services justification. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting Maintained status reports to provide management with updated information for client projects. Application Design Used object-oriented design/programming to design new stand-alone application. Planned, installed, configured, and monitored document management infrastructure. Coordinated scheduled software and hardware patches, upgrades, and enhancements to platforms. Collaborated with IT teams to design and implement continuous process improvements to prevent production application incidents. Work Experience Company Name January 2014 to Current INFORMATION TECHNOLOGY STUDENT City , State •Presented various projects including VPN, RDMS, and IT Proposals to several classes and instructors . •Worked independently and as part of a team to achieve most equitable outcome. Company Name September 2010 to October 2013 FORECLOSURE PROCESSOR PARALEGAL City , State •Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements. •Communicated regularly with management regarding portfolio performance and new loan transaction quality. •Maintained confidentiality of bank records and client information. •Scanned and filed forms, reports, correspondence and receipts. •Entered information into computer databases. •Reviewed files to check for complete and accurate information. •Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. •Coordinated with multiple departments regarding responsive documents and document retention. •Researched bankruptcy loan files to confirm federal guideline compliance. •Supported a team of three attorneys with generating and filing of pleadings, motions and various court documents. Company Name February 2008 to May 2008 TOEFL/TESL INSTRUCTOR City , State •Developed interesting course plans to meet academic, intellectual and social needs of students. •Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. •Performed student background reviews to develop tailored lessons based on student needs. •Developed, administered and corrected tests and quizzes in a timely manner. •Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. •Designed lesson plans focused on age and level-appropriate material. Education and Training SAN DIEGO STATE UNIVERSITY 2006 Bachelor of Arts : English City , State , United States Skills Microsoft Word, Excel, Access, SQL Server, VBA, Visual Studio
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME774274291" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_774274291_1_502166418" style="padding-top:0px;"> <div class="name bottomborder" itemprop="name"> <span class="field" id="774274291FNAM1"> </span> <span> </span> <span class="field" id="774274291LNAM1"> INFORMATION TECHNOLOGY STUDENT</span> </div> <div class="lowerborder bottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM774274295" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM774274295"> Career Overview</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_774274295_1_502166428" style="padding-top:0px;"> <div class="field singlecolumn" id="774274295FRFM1"> <span class=""> Results-driven Database Administrator with extensive education in programming, relational database management and computer technology maintenance.</span> </div> </div> </div> <div class="section" id="SECTION_HILT774274298" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT774274298"> Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_774274298_1_502168188" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="774274298SKC11"> <ul> <li class=""> Database servers</li> <li class=""> Structured query language (SQL) expert</li> <li class=""> Programming and design skills</li> <li class=""> Document management</li> </ul> </td> <td class="field twocol_2" id="774274298SKC21"> <ul> <li class=""> Strong collaborative skills</li> <li class=""> Strong analytical skills</li> <li class=""> Customer needs assessment</li> <li class=""> Excellent problem solving skills</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_TSKL774274711" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_TSKL774274711"> Technical Skills</div> </div> <div class="field singlecolumn paragraphindent"> <div class="table_wrapper"> <table class="skills"> <tbody> <tr> <th class="skillname"> Skills</th> <th class="pad1"> </th> <th class="skillrating"> Experience</th> <th class="pad2"> </th> <th class="skillyears"> Total Years</th> <th class="pad3"> </th> <th class="skilllast"> Last Used</th> </tr> <tr class="paragraph firstparagraph" id="PARAGRAPH_774274711_1_502170897" style="padding-top:0px;"> <td class="skillname" id="774274711SKIL1"> Windows, Unix, Linux, Mac OSX, VMWare, HTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP</td> <td class="pad1"> </td> <td class="skillrating" id="774274711SKRT1"> Intermediate</td> <td class="pad2"> </td> <td class="skillyears" id="774274711SKYR1"> 2</td> <td class="pad3"> </td> <td class="skilllast" id="774274711SLST1"> May 2016</td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM774274712" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM774274712"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_774274712_1_502174056" style="padding-top:0px;"> <div class="field singlecolumn" id="774274712FRFM1"> <div> <span class=""> <em> Customer Service</em> <ul> <li class=""> Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.</li> </ul> </span> <span class=""> <em> Data Preparation</em> <ul> <li class=""> Prepared chain of custody packets for title sale reviews of procedures and fees/services justification.</li> <li class=""> <span class=""> <em> Administration</em> </span> <ul> <li class=""> Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.</li> </ul> </li> <li class=""> <span class=""> <em> Reporting</em> </span> <ul> <li class=""> Maintained status reports to provide management with updated information for client projects.</li> </ul> <span class=""> </span> </li> <li class=""> <span class=""> Application Design</span> <ul> <li class=""> Used object-oriented design/programming to design new stand-alone application. </li> </ul> <span style="line-height: 1.5;"> </span> </li> </ul> </span> <span class=""> Planned, installed, configured, and monitored document management infrastructure.</span> </div> <div> <span class=""> <span class=""> Coordinated scheduled software and hardware patches, upgrades, and enhancements to platforms. </span> </span> <span class=""> Collaborated with IT teams to design and implement continuous process improvements to prevent production application incidents. </span> <br/> </div> </div> </div> </div> <div class="section" id="SECTION_EXPR774274293" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR774274293"> Work Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_774274293_1_502166420" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="774274293COMP1" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="774274293JSTD1"> January 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="774274293EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="774274293JTIT1"> INFORMATION TECHNOLOGY STUDENT</span> <br/> <span class="joblocation jobcity" id="774274293JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="774274293JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="774274293JDES1" itemprop="description"> <div> <span class=""> •Presented various projects including <font color="#000" style="color: rgb(0, 0, 0);"> VPN, RDMS, and IT Proposals</font> to <font color="#000" style="color: rgb(0, 0, 0);"> several classes and instructors</font> . </span> </div> <div> <span class=""> <span class=""> •Worked independently and as part of a team to achieve most equitable outcome.</span> </span> <br/> </div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_774274293_2_502166421" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="774274293COMP2" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="774274293JSTD2"> September 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="774274293EDDT2"> October 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="774274293JTIT2"> FORECLOSURE PROCESSOR PARALEGAL </span> <br/> <span class="joblocation jobcity" id="774274293JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="774274293JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="774274293JDES2" itemprop="description"> <div> <span class=""> •Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements. </span> </div> <div> <span class=""> •Communicated regularly with management regarding portfolio performance and new loan transaction quality. </span> </div> <div> <span class=""> </span> <span class=""> •Maintained confidentiality of bank records and client information.</span> </div> <div> <span class=""> <span class=""> •Scanned and filed forms, reports, correspondence and receipts. </span> </span> </div> <div> <span class=""> <span class=""> •Entered information into computer databases. </span> </span> </div> <div> <span class=""> <span class=""> •Reviewed files to check for complete and accurate information.</span> </span> </div> <div> <span class=""> <span class=""> <span class=""> •Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. </span> </span> </span> </div> <div> <span class=""> •Coordinated with multiple departments regarding responsive documents and document retention.</span> </div> <div> <span class=""> <span class=""> •Researched bankruptcy loan files to confirm federal guideline compliance. </span> </span> <span class=""> </span> </div> <div> <span class=""> <span class=""> •Supported a team of three attorneys with generating and filing of pleadings, motions and various court documents. </span> </span> </div> <div> <span class=""> </span> </div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_774274293_3_502166422" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="774274293COMP3" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="774274293JSTD3"> February 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="774274293EDDT3"> May 2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="774274293JTIT3"> TOEFL/TESL INSTRUCTOR</span> <br/> <span class="joblocation jobcity" id="774274293JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="774274293JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="774274293JDES3" itemprop="description"> <div> <span class=""> •Developed interesting course plans to meet academic, intellectual and social needs of students. </span> </div> <div> <span class=""> •Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. </span> </div> <div> <span class=""> •Performed student background reviews to develop tailored lessons based on student needs. </span> </div> <div> <span class=""> •Developed, administered and corrected tests and quizzes in a timely manner. </span> </div> <div> <span class=""> •Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. </span> </div> <div> <span class=""> •Designed lesson plans focused on age and level-appropriate material. </span> </div> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC774274294" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC774274294"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_774274294_1_502166425" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="774274294SCHO1" itemprop="name"> SAN DIEGO STATE UNIVERSITY </span> <span> </span> <span class="datesWrapper"> <span class="jobdates" id="774274294GRYR1"> 2006</span> <span> </span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="774274294DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" id="774274294STUY1"> English</span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="774274294SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="774274294SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="774274294SCNT1"> United States</span> </span> <span class="paddedline"> <span class="field" id="774274294FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL774274297" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL774274297"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_774274297_1_502188366" style="padding-top:0px;"> <div class="field singlecolumn" id="774274297FRFM1"> Microsoft Word, Excel, Access, SQL Server, VBA, Visual Studio</div> </div> </div> </div>
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92,069,209 |
INFORMATION-TECHNOLOGY
|
budget, client-server, customer satisfaction, DEC, directing, direction, GIS, Government, Help Desk support, Help Desk, IBM, IBM Mainframe, information technology, local area network, leadership, managing, Microsoft Exchange, 98, modems, enterprise, Network, organizational, PC's, Project leader, routers, Safety, SAN, servers, strategic, upgrading, VAX, VoIP, VSE, wiring
|
UNC-Chapel Hill, Certified Chief Information Officer (CIO), North Carolina A&T State University, B.S. Industrial Technology (Electronics)
|
Director of Information Technology, Network Services Manager, Data Communications Analyst, Electronics Technician
|
DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Performance-driven and accomplished Director of Information Technology offering a unique combination of operations and management experience. Strong leader with demonstrated success in managing and providing leadership in a diverse technological environment. Creative, dependable and enthusiastic change agent with a proven track record in improving efficiencies and reducing costs. Visionary with superior long-term planning and project management experience. Proven ability to implement standards and procedures that improve business processes and functionality. Skilled coalition-builder with management practices that motivate and improve staff performance levels while forming a cohesive team. Innovative and customer-oriented to formulate strategies to address service delivery demands and resource capacity. AREAS OF EXPERTISE Executive Leadership/Management Information Technology Project Management Networking Relationship Building Operations/Administration Skill Highlights Professional Experience Director of Information Technology , 05/2000 to 01/2014 Company Name － City , State Provides leadership in directing, planning, managing, and implementing the information technology needs of the City of Greensboro. Provided oversight and direction for the Application Services, GIS, Network Services and Public Safety IT divisions. Establishes guidelines and programs for effective information technology management. Facilitates and implements City-wide strategic policy for planning, development, and deployment of information technology. Key Achievements: Generated a savings of $400K per year with the implementation of VoIP Partnered with NCDOT and GDOT to implement a City-wide fiber optic network infrastructure Implemented on-line payments for parking tickets and utility bills. Received over 1 million in payments to date Over the last five years, maintained a 95% customer satisfaction rating with 98% uptime in server and network environment Implemented virtualized server environment and business continuity site with redundant SAN, servers and network infrastructure Re-established the Technology Advisory Committee. Network Services Manager , 07/1998 to 05/2000 Company Name － City , State Managed the Desktop Services Division, which included the Help Desk, local area network, server administration, training and leasing of computer technology. Maintained and assisted with the support for enterprise-wide technology deployment. Ensured that the customers' technology needs were addressed and resolved in an efficient and effective manner. Key Achievements: Championed the organizational strategic initiative to implement a client-server environment with Microsoft Exchange and leasing of all computer technology Managed and directed the installation of 900+ workstations ahead of schedule and under budget Managed and implemented a $2.8 million internal service charge back structure for Help Desk support and leasing of computer technology Implemented a custom Helpdesk Request application, which includes a customer satisfaction survey after each closed call. Data Communications Analyst , 06/1989 to 07/1998 Company Name － City , State Installed, maintained, configured and analyzed the data communication needs for the City of Greensboro. Installed and configured modems, multiplexers, routers, control units and DEC and IBM terminals. Analyzed system needs and configuration requirements to acquire the appropriate equipment. Managed, maintained and resolved complex system problems with the IBM Mainframe, VAX systems, and servers. Key Achievements: Configured 450+ users on All-In-One Project leader on upgrading IBM Mainframe to VSE/ESA Developed operations manual for IBM Mainframe Employee of the Year finalist 1996. Electronics Technician , 09/1986 to 06/1989 Company Name － City , State Repaired, installed, configured and maintained PC's, servers, modems and other communication equipment. Installed and designed network and data communication circuits. Managed setup and installed communication equipment which included mid-range servers, communications equipment, VAX systems and PC's. Key Achievements: Designed and installed the wiring and communications infrastructure for student registration Established redundant communication links to remote sites Developed and planned the communications infrastructure for campus computer labs. Education Certified Chief Information Officer (CIO) : November 2005 UNC-Chapel Hill － City , State B.S : Industrial Technology (Electronics) , 1986 North Carolina A&T State University － City , State Professional Affiliations Member, North Carolina Local Government Information Systems Association (NCLGISA) Member, SouthEast Association of Telecommunications Officers and Advisors (SEATOA) Member, Public Technology Inc. (PTI) Previous Board Member, Greensboro Municipal Credit Union (Chairman, Technology Committee) Previous Board Member, Welfare Reform and Liaison Project (WRLP) Previous President, National Forum for Black Public Administrators (NFBPA), Triad Chapter Skills budget, client-server, customer satisfaction, DEC, directing, direction, GIS, Government, Help Desk support, Help Desk, IBM, IBM Mainframe, information technology, local area network, leadership, managing, Microsoft Exchange, 98, modems, enterprise, Network, organizational, PC's, Project leader, routers, Safety, SAN, servers, strategic, upgrading, VAX, VoIP, VSE, wiring
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME561656930" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_561656930_1_365991007" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="561656930FNAM1"> </span> <span> </span> <span class="field" id="561656930LNAM1"> DIRECTOR OF INFORMATION TECHNOLOGY</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM561656932" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM561656932"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_561656932_1_365991029" style="
padding-top:0px;
"> <div class="field singlecolumn txtLeft" id="561656932FRFM1"> Performance-driven and accomplished Director of Information Technology offering a unique combination of operations and management experience. Strong leader with demonstrated success in managing and providing leadership in a diverse technological environment. Creative, dependable and enthusiastic change agent with a proven track record in improving efficiencies and reducing costs. Visionary with superior long-term planning and project management experience. Proven ability to implement standards and procedures that improve business processes and functionality. Skilled coalition-builder with management practices that motivate and improve staff performance levels while forming a cohesive team. Innovative and customer-oriented to formulate strategies to address service delivery demands and resource capacity. AREAS OF EXPERTISE Executive Leadership/Management Information Technology Project Management Networking Relationship Building Operations/Administration </div> </div> </div> <div class="section" id="SECTION_HILT561656933" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT561656933"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_561656933_1_365999502" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="561656933SKC11"> </td> <td class="field twocol_2" id="561656933SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM561657871" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR561656934" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR561656934"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_561656934_1_365991012" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="561656934JTIT1"> Director of Information Technology</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="561656934JSTD1"> 05/2000</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="561656934EDDT1"> 01/2014</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="561656934COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="561656934JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="561656934JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="561656934JDES1" itemprop="description"> <ul> <li> Provides leadership in directing, planning, managing, and implementing the information technology needs of the City of Greensboro.</li> <li> Provided oversight and direction for the Application Services, GIS, Network Services and Public Safety IT divisions.</li> <li> Establishes guidelines and programs for effective information technology management.</li> <li> Facilitates and implements City-wide strategic policy for planning, development, and deployment of information technology.</li> <li> Key Achievements: Generated a savings of $400K per year with the implementation of VoIP Partnered with NCDOT and GDOT to implement a City-wide fiber optic network infrastructure Implemented on-line payments for parking tickets and utility bills.</li> <li> Received over 1 million in payments to date Over the last five years, maintained a 95% customer satisfaction rating with 98% uptime in server and network environment Implemented virtualized server environment and business continuity site with redundant SAN, servers and network infrastructure Re-established the Technology Advisory Committee.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_561656934_2_365991014" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="561656934JTIT2"> Network Services Manager</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="561656934JSTD2"> 07/1998</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="561656934EDDT2"> 05/2000</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="561656934COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="561656934JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="561656934JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="561656934JDES2" itemprop="description"> <ul> <li> Managed the Desktop Services Division, which included the Help Desk, local area network, server administration, training and leasing of computer technology.</li> <li> Maintained and assisted with the support for enterprise-wide technology deployment.</li> <li> Ensured that the customers' technology needs were addressed and resolved in an efficient and effective manner.</li> <li> Key Achievements: Championed the organizational strategic initiative to implement a client-server environment with Microsoft Exchange and leasing of all computer technology Managed and directed the installation of 900+ workstations ahead of schedule and under budget Managed and implemented a $2.8 million internal service charge back structure for Help Desk support and leasing of computer technology Implemented a custom Helpdesk Request application, which includes a customer satisfaction survey after each closed call.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_561656934_3_365991016" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="561656934JTIT3"> Data Communications Analyst</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="561656934JSTD3"> 06/1989</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="561656934EDDT3"> 07/1998</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="561656934COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="561656934JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="561656934JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="561656934JDES3" itemprop="description"> <ul> <li> Installed, maintained, configured and analyzed the data communication needs for the City of Greensboro.</li> <li> Installed and configured modems, multiplexers, routers, control units and DEC and IBM terminals.</li> <li> Analyzed system needs and configuration requirements to acquire the appropriate equipment.</li> <li> Managed, maintained and resolved complex system problems with the IBM Mainframe, VAX systems, and servers.</li> <li> Key Achievements: Configured 450+ users on All-In-One Project leader on upgrading IBM Mainframe to VSE/ESA Developed operations manual for IBM Mainframe Employee of the Year finalist 1996.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_561656934_4_365991020" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="561656934JTIT4"> Electronics Technician</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="561656934JSTD4"> 09/1986</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="561656934EDDT4"> 06/1989</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="561656934COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="561656934JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="561656934JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="561656934JDES4" itemprop="description"> <ul> <li> Repaired, installed, configured and maintained PC's, servers, modems and other communication equipment.</li> <li> Installed and designed network and data communication circuits.</li> <li> Managed setup and installed communication equipment which included mid-range servers, communications equipment, VAX systems and PC's.</li> <li> Key Achievements: Designed and installed the wiring and communications infrastructure for student registration Established redundant communication links to remote sites Developed and planned the communications infrastructure for campus computer labs.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC561656935" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC561656935"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_561656935_1_365991021" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="561656935DGRE1" itemprop="name"> Certified Chief Information Officer (CIO)</span> <span> :</span> <span class="programline" dependency="STUY" id="561656935STUY1"> </span> <span class="jobdates" id="561656935GRYR1"> November 2005</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="561656935SCHO1" itemprop="name"> UNC-Chapel Hill </span> <span> － </span> <span class="joblocation jobcity" id="561656935SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="561656935SSTA1"> State</span> <span class="joblocation jobstate" id="561656935SCNT1"> </span> </span> <span class="paddedline txtLeft"> <span class="field" id="561656935FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_561656935_2_365991026" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="561656935DGRE2" itemprop="name"> B.S</span> <span> :</span> <span class="programline" dependency="STUY" id="561656935STUY2"> Industrial Technology (Electronics)</span> <span> ,</span> <span class="jobdates" id="561656935GRYR2"> 1986</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="561656935SCHO2" itemprop="name"> North Carolina A&T State University</span> <span> － </span> <span class="joblocation jobcity" id="561656935SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="561656935SSTA2"> State</span> <span class="joblocation jobstate" id="561656935SCNT2"> </span> </span> <span class="paddedline txtLeft"> <span class="field" id="561656935FRFM2"> <br/> </span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL561656936" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL561656936"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_561656936_1_365991032" style="
padding-top:0px;
"> <div class="field singlecolumn txtLeft" id="561656936FRFM1"> <p align="LEFT"> Member, North Carolina Local Government Information Systems Association (NCLGISA) Member, SouthEast Association of Telecommunications Officers and Advisors (SEATOA) Member, Public Technology Inc. (PTI) Previous Board Member, Greensboro Municipal Credit Union (Chairman, Technology Committee) Previous Board Member, Welfare Reform and Liaison Project (WRLP) Previous President, National Forum for Black Public Administrators (NFBPA), Triad Chapter </p> </div> </div> </div> <div class="section" id="SECTION_SKLL561656994" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL561656994"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_561656994_1_365991039" style="
padding-top:0px;
"> <div class="field singlecolumn txtLeft" id="561656994FRFM1"> <p align="LEFT"> budget, client-server, customer satisfaction, DEC, directing, direction, GIS, Government, Help Desk support, Help Desk, IBM, IBM Mainframe, information technology, local area network, leadership, managing, Microsoft Exchange, 98, modems, enterprise, Network, organizational, PC's, Project leader, routers, Safety, SAN, servers, strategic, upgrading, VAX, VoIP, VSE, wiring</p> </div> </div> </div> </div>
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13,405,733 |
INFORMATION-TECHNOLOGY
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Agile framework, Business intelligence, Change management, Collaboration, Conflict resolution, Critical thinking, Data migration, Information technology management, Insurance, ITIL, Organization and time management, Perl, Problem-solving, Project lifecycle management, Project management and leadership, Python, Risk assessment, Salesforce Admin and CRM, SDLC, Six Sigma, SQL (Microsoft and Oracle), Excellent Verbal and written communication
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Master of Science: Information Technology Management, 2019, Western Governors University, Bachelor of Science: Business Administration and Management, Marketing and Management, International Business, 2004, University Of South Carolina
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Director of Information Technology, Senior Consulting IT Program Manager, Business Products Specialist, Product Design Project Team Lead
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DIRECTOR OF INFORMATION TECHNOLOGY Professional Summary Dynamic Information Technology Manager with 13 years of IT leadership experience including oversight of infrastructure, application support and cybersecurity services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Successful in motivating teams to meet demanding timelines by utilizing critical thinking, resource and conflict management and facilitating stakeholder engagement. Innovative and driven with passion for delivering forward thinking, emerging trend technologies. Skills Agile framework Business intelligence Change management Collaboration Conflict resolution Critical thinking Data migration Information technology management Insurance ITIL Organization and time management Perl Problem-solving Project lifecycle management Project management and leadership Python Risk assessment Salesforce Admin and CRM SDLC Six Sigma SQL (Microsoft and Oracle) Excellent Verbal and written communication Agile, Functional, Project leadership,Written communication AI, Information technology, Project Management Budgeting, Insurance, Python Budgets, ITIL, Quality Budget, Leadership, Research Business intelligence, Marketing, Risk assessment Business process re-engineering, Access, Sales Change management, Excel, Scheduling Conflict resolution, Migration, SDLC Critical thinking, Network design, Six Sigma CRM, Next, Software development Clients, Optimization, SQL Client, Oracle, Staffing Data collection, Perl, Strategic Data migration, Problem-solving, Time management Databases, Processes, Upgrades Designing, Producing, Upgrade Senior management, Profit, Vision Work History Director of Information Technology , 11/2012 to Current Company Name – City , State Develops, tracks and controls long-term information technology operating budgets and cost and benefit analyses for IT spending initiatives. Leads and assists technical upgrade projects for clients by coordinating with consultants and developers for data migration and integrations. Coordinates with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose. Reviews and assesses architecture design, implementation, testing and deployment needs to identify project requirements and reduce costs 18%. Plays key role in on-going network design, reevaluation and optimization to keep pace with company growth. Senior Consulting IT Program Manager , 12/2014 to 12/2020 Company Name – City , State Managed and implemented concurrent projects relating to business process re-engineering, software development and upgrades to foster productivity, throughput, and end-user engagement. Performed program research and analyzed data collection to develop cost estimates and budgets. Identified system needs and designed processes to support business requirements. Collaborated with clients to understand technology staffing requirements and improved productivity while reducing staffing and operational costs by 15%. Performed risk assessment of stakeholders, senior management, organization, infrastructure, and ITIL governance to effectively plan, develop, and manage schedules, resources, and costs. Launched Salesforce data cleansing, migration, and integration programs to aid in gathering functional and business requirements to support team, and mitigate risks. Integrated agile methodologies, emerging AI, digital, and social media technologies into end-user experience to foster adoption, continued engagement and increase sales profit levels 30%. Executed coordinated project leadership, efficient resource and budget utilization, schedule adherence, implementation of application software, training end users, and problem-solving across multiple product lines. Business Products Specialist , 05/2008 to 11/2012 Company Name – City , State Developed and fostered relationships with business owners and key executives to assess dynamic risk mitigation and business insurance needs and deliver solutions. Successfully managed internal & external stakeholder engagement to aid in process and resource improvements to align strategic and industry compliance objectives. Recorded and integrated CRM data in Salesforce from previous Access and Excel databases, streamlining analysis procedures for efficiency and accuracy. Planned and executed events and marketing programs, producing 40% of goal of qualified leads. Exceeded sales goal 12% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally. Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue. Product Design Project Team Lead , 11/2000 to 06/2004 Company Name – City , State Demonstrated efficacy throughout project & product life cycles in applying flexible change management deliverables including training, communications, and stakeholder engagement to increase end-user adoption of project implementations. Supervised four (4) concurrent projects for 16 & 17 Next Gen nuclear core clients in Brazil and South Korea by coordinating planning, designing, testing, budgeting and scheduling tasks. Developed implementation methodologies to rein in project costs while meeting key milestones. Provided accurate, detailed quality assessments based on project drawings and technical specifications. Education Certified Associate in Project Management (CAPM) – #2743884, Expires : Expected in 2028 2021 Master of Science : Information Technology Management , 2019 Western Governors University - City , State Bachelor of Science : Business Administration and Management, Marketing and Management, International Business , 2004 University Of South Carolina - Columbia - State Affiliations Project Management Institute (PMI) – # 6203883, Current Member Certifications Certified [Job Title] , [Company Name] - [Timeframe]
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<div class="MPR skn-cbg2 fontsize fontface vmargins hmargins pagesize dynamicbg" id="document"> <div class="section firstsection" id="SECTION_NAME2dc1052e-2fbd-4e9c-ad48-526af0f656bf" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_2dc1052e-2fbd-4e9c-ad48-526af0f656bf_1_8241f8ef-7eea-4ac1-835a-70b6f243383c" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="2dc1052e-2fbd-4e9c-ad48-526af0f656bfFNAM1"> </span> <span> </span> <span class="field" id="2dc1052e-2fbd-4e9c-ad48-526af0f656bfLNAM1"> DIRECTOR OF INFORMATION TECHNOLOGY</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM4e44363c-2da6-4b9a-8aae-70040db30384" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM4e44363c-2da6-4b9a-8aae-70040db30384"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_4e44363c-2da6-4b9a-8aae-70040db30384_1_6cb30c5f-3dad-4c98-9f28-c10cdd9775fd" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="4e44363c-2da6-4b9a-8aae-70040db30384FRFM1"> <p> Dynamic Information Technology Manager with 13 years of IT leadership experience including oversight of infrastructure, application support and cybersecurity services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Successful in motivating teams to meet demanding timelines by utilizing critical thinking, resource and conflict management and facilitating stakeholder engagement. Innovative and driven with passion for delivering forward thinking, emerging trend technologies.</p> </div> </div> </div> <div class="section" id="SECTION_HILTbc80bdc4-db64-41e1-adcd-72ac5b6ffa6a" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILTbc80bdc4-db64-41e1-adcd-72ac5b6ffa6a"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_bc80bdc4-db64-41e1-adcd-72ac5b6ffa6a_1_48ea7c98-db97-4c39-96bc-c238cf0e0c01" style="padding-top:NaNpx;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="bc80bdc4-db64-41e1-adcd-72ac5b6ffa6aSKC11"> <ul> <li> Agile framework</li> <li> Business intelligence</li> <li> Change management</li> <li> Collaboration</li> <li> Conflict resolution</li> <li> Critical thinking</li> <li> Data migration</li> <li> Information technology management</li> <li> Insurance</li> <li> ITIL</li> <li> Organization and time management</li> <li> Perl</li> <li> Problem-solving</li> <li> Project lifecycle management</li> <li> Project management and leadership</li> <li> Python</li> <li> Risk assessment</li> <li> Salesforce Admin and CRM</li> <li> SDLC</li> <li> Six Sigma</li> </ul> </td> <td class="field twocol_2" id="bc80bdc4-db64-41e1-adcd-72ac5b6ffa6aSKC21"> <ul> <li> SQL (Microsoft and Oracle)</li> <li> Excellent Verbal and written communication</li> <li> Agile, Functional, Project leadership,Written communication</li> <li> AI, Information technology, Project Management</li> <li> Budgeting, Insurance, Python</li> <li> Budgets, ITIL, Quality</li> <li> Budget, Leadership, Research</li> <li> Business intelligence, Marketing, Risk assessment</li> <li> Business process re-engineering, Access, Sales</li> <li> Change management, Excel, Scheduling</li> <li> Conflict resolution, Migration, SDLC</li> <li> Critical thinking, Network design, Six Sigma</li> <li> CRM, Next, Software development</li> <li> Clients, Optimization, SQL</li> <li> Client, Oracle, Staffing</li> <li> Data collection, Perl, Strategic</li> <li> Data migration, Problem-solving, Time management</li> <li> Databases, Processes, Upgrades</li> <li> Designing, Producing, Upgrade</li> <li> Senior management, Profit, Vision</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPRb2872a42-2016-4bd0-a7cb-ddc9030a2be7" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPRb2872a42-2016-4bd0-a7cb-ddc9030a2be7"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_b2872a42-2016-4bd0-a7cb-ddc9030a2be7_1_a6478d57-3ab9-479b-8ec9-f08de57d14a3" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JTIT1"> Director of Information Technology</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JSTD1"> 11/2012</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7EDDT1"> <span class="jobdates" format="%m/%Y" id="FIELD_EDDT"> Current</span> </span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7COMP1" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JSTA1" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JCNT1"> </span> <br/> </span> <span class="jobline" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JDES1" itemprop="description"> <ul> <li> Develops, tracks and controls long-term information technology operating budgets and cost and benefit analyses for IT spending initiatives.</li> <li> Leads and assists technical upgrade projects for clients by coordinating with consultants and developers for data migration and integrations.</li> <li> Coordinates with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.</li> <li> Reviews and assesses architecture design, implementation, testing and deployment needs to identify project requirements and reduce costs 18%.</li> <li> Plays key role in on-going network design, reevaluation and optimization to keep pace with company growth.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_b2872a42-2016-4bd0-a7cb-ddc9030a2be7_2_7b4b7ce5-5ec8-4802-9421-9a9bfa84b2be" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JTIT2"> Senior Consulting IT Program Manager</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JSTD2"> 12/2014</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7EDDT2"> 12/2020</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7COMP2" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JSTA2" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JCNT2"> </span> <br/> </span> <span class="jobline" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JDES2" itemprop="description"> <ul> <li> Managed and implemented concurrent projects relating to business process re-engineering, software development and upgrades to foster productivity, throughput, and end-user engagement.</li> <li> Performed program research and analyzed data collection to develop cost estimates and budgets.</li> <li> Identified system needs and designed processes to support business requirements.</li> <li> Collaborated with clients to understand technology staffing requirements and improved productivity while reducing staffing and operational costs by 15%.</li> <li> Performed risk assessment of stakeholders, senior management, organization, infrastructure, and ITIL governance to effectively plan, develop, and manage schedules, resources, and costs.</li> <li> Launched Salesforce data cleansing, migration, and integration programs to aid in gathering functional and business requirements to support team, and mitigate risks.</li> <li> Integrated agile methodologies, emerging AI, digital, and social media technologies into end-user experience to foster adoption, continued engagement and increase sales profit levels 30%.</li> <li> Executed coordinated project leadership, efficient resource and budget utilization, schedule adherence, implementation of application software, training end users, and problem-solving across multiple product lines.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_b2872a42-2016-4bd0-a7cb-ddc9030a2be7_3_4221044a-2be3-4cf2-ba78-283c3e3eef46" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JTIT3"> Business Products Specialist</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JSTD3"> 05/2008</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7EDDT3"> 11/2012</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7COMP3" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JSTA3" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JCNT3"> </span> <br/> </span> <span class="jobline" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JDES3" itemprop="description"> <ul> <li> Developed and fostered relationships with business owners and key executives to assess dynamic risk mitigation and business insurance needs and deliver solutions.</li> <li> Successfully managed internal & external stakeholder engagement to aid in process and resource improvements to align strategic and industry compliance objectives.</li> <li> Recorded and integrated CRM data in Salesforce from previous Access and Excel databases, streamlining analysis procedures for efficiency and accuracy.</li> <li> Planned and executed events and marketing programs, producing 40% of goal of qualified leads.</li> <li> Exceeded sales goal 12% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.</li> <li> Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_b2872a42-2016-4bd0-a7cb-ddc9030a2be7_4_d5c5fc21-8ed7-4361-a2ef-2a7da62d3f0e" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JTIT4"> Product Design Project Team Lead</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JSTD4"> 11/2000</span> <span dependency="JSTD+EDDT"> to </span> <span class="jobdates" format="%m/%Y" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7EDDT4"> 06/2004</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7COMP4" itemprop="name"> Company Name</span> <span> <span> – </span> </span> <span class="joblocation jobcity" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JSTA4" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JCNT4"> </span> <br/> </span> <span class="jobline" id="b2872a42-2016-4bd0-a7cb-ddc9030a2be7JDES4" itemprop="description"> <ul> <li> Demonstrated efficacy throughout project & product life cycles in applying flexible change management deliverables including training, communications, and stakeholder engagement to increase end-user adoption of project implementations.</li> <li> Supervised four (4) concurrent projects for 16 & 17 Next Gen nuclear core clients in Brazil and South Korea by coordinating planning, designing, testing, budgeting and scheduling tasks.</li> <li> Developed implementation methodologies to rein in project costs while meeting key milestones.</li> <li> Provided accurate, detailed quality assessments based on project drawings and technical specifications.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC22ec5c2a-2910-4b3e-9ee2-6a83f965eb58" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC22ec5c2a-2910-4b3e-9ee2-6a83f965eb58"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_22ec5c2a-2910-4b3e-9ee2-6a83f965eb58_1_6be59ec9-798d-44ed-985d-4f3ff67277a4" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58DGRE1" itemprop="name"> Certified Associate in Project Management (CAPM) – #2743884, Expires</span> <span> : </span> <span class="programline" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58STUY1"> </span> <span> Expected in </span> <span format="%m/%Y" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58GRYR1"> 2028</span> <br/> </span> <span class="field" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_22ec5c2a-2910-4b3e-9ee2-6a83f965eb58_2_99a4fb8f-5da4-417b-8d34-b6f6748b7f4f" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58DGRE2" itemprop="name"> </span> <span class="programline" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58STUY2"> </span> <span format="%m/%Y" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58GRYR2"> 2021</span> <br/> </span> <span class="field" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58FRFM2"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_22ec5c2a-2910-4b3e-9ee2-6a83f965eb58_3_117c1908-5ea4-467e-bd9c-a3a19f2eb411" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58DGRE3" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58STUY3"> Information Technology Management</span> <span> , </span> <span format="%m/%Y" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58GRYR3"> 2019</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58SCHO3" itemprop="name"> Western Governors University</span> <span> - </span> <span class="joblocation jobcity" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58SSTA3"> State</span> <br/> </span> <span class="field" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58FRFM3"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_22ec5c2a-2910-4b3e-9ee2-6a83f965eb58_4_dbd14bfd-e46c-420e-874d-8ae44b8cec73" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58DGRE4" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58STUY4"> Business Administration and Management, Marketing and Management, International Business</span> <span> , </span> <span format="%m/%Y" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58GRYR4"> 2004</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58SCHO4" itemprop="name"> University Of South Carolina - Columbia</span> <span> - </span> <span class="joblocation jobcity" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58SCIT4"> </span> <span class="joblocation jobstate" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58SSTA4"> State</span> <br/> </span> <span class="field" id="22ec5c2a-2910-4b3e-9ee2-6a83f965eb58FRFM4"> </span> </div> </div> </div> <div class="section" id="SECTION_AFILef88b1c2-6bab-41e4-b40d-8fbbe30f5efd" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFILef88b1c2-6bab-41e4-b40d-8fbbe30f5efd"> Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_ef88b1c2-6bab-41e4-b40d-8fbbe30f5efd_1_585d8da1-6df7-4d74-805c-b601f60b5ab0" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="ef88b1c2-6bab-41e4-b40d-8fbbe30f5efdFRFM1"> Project Management Institute (PMI) – # 6203883, Current Member</div> </div> </div> <div class="section" id="SECTION_CERT96adcc2f-1c96-4274-87d1-b2dc73676e96" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_CERT96adcc2f-1c96-4274-87d1-b2dc73676e96"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_96adcc2f-1c96-4274-87d1-b2dc73676e96_1_c6ea1601-b58e-41cd-b54f-a02f573b731e" style="padding-top:0px;"> <div class="field singlecolumn" id="96adcc2f-1c96-4274-87d1-b2dc73676e96FRFM1"> <ul> <li> Certified <span class="ttc_token" style="color:#468ae5"> [Job Title]</span> , <span class="ttc_token" style="color:#468ae5"> [Company Name]</span> - <span class="ttc_token" style="color:#468ae5"> [Timeframe]</span> </li> </ul> </div> </div> </div> </div>
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28,697,203 |
INFORMATION-TECHNOLOGY
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Agile methodology, Project management, SAFe Program Increment (PI) Planning, Scrum / Kanban / Scrumban, Aptitude for resolving challenging problems, Client relations, Team building, Release management, Scrum master / Business analyst, Atlassian suite (JIRA, Confluence, Trello), Public Trust Clearance Level 4, SCADA, Fluent in Spanish
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American University, Master of Arts in International Affairs, American University, Master of Arts in Natural Resources, Clemson University, Bachelor of Arts in Biological Sciences
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INFORMATION TECHNOLOGY PROJECT MANAGER, AGILE PROJECT MANAGER, RELEASE MANAGER, BUSINESS ANALYST / SCRUM MASTER
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AS INFORMATION TECHNOLOGY PROJECT MANAGER Summary SUMMARY Skilled IT professional with 7 years of proven success in developing and leading cross-functional
technical teams to execute and deliver major technology initiatives using the Agile methodology and
Scaled Agile Framework (SAFe). Well-versed in managing projects with co-located and off-site teams.
Expertise in gathering and translating requirements, leading scrum teams, and release management,
including owning the release management lifecycle for multiple applications across different
environments. Skills Agile methodology Project management SAFe Program Increment (PI) Planning Scrum / Kanban / Scrumban Aptitude for resolving challenging problems Client relations Team building Release management Scrum master / Business analyst Atlassian suite (JIRA, Confluence, Trello) Public Trust Clearance Level 4 Agile Approach Budget Business analyst Concept Client Client relations Features Functional Team building Managing Meetings Procurement Project Management Project plans Real-time Risk-assessment SCADA Supervisory Control and Data Acquisition Fluent in Spanish Upgrade Experience Company Name | City , State INFORMATION TECHNOLOGY PROJECT MANAGER 03/2019 - Current Support Design-Build Supervisory Control and Data Acquisition (SCADA) Upgrade
Project using project management expertise. Identify and implement technology tools to facilitate resource planning for multiple
projects, identify interdivisional dependencies, encourage real-time team
collaboration, and develop streamlined workflows to expedite project submittal
reviews. Introduced the concept of SAFe to lead planning event to prioritize fiscal year
acquisition and procurement needs based on project criticality and available
internal resources. Developed annual planning process to support capital improvement planning
activities such as project identification and prioritization. Company Name | City , State AGILE PROJECT MANAGER 10/2014 - 03/2019 Led transition of risk-assessment tools from downloadable software to web-based
platform, including EPA's Vulnerability Self Assessment Tool, Climate Resilience
Evaluation and Awareness Tool (CREAT), and the Workshop Planner for Climate
Change and Extreme Events Adaptation tool. Developed project plans and cost estimates with well-defined milestones in
collaboration with project team and subcontractors for each contract period of
performance. Tracked project level-of-effort and budget expenditures to enable the team to
deliver work products while managing changes to scope, schedule, and budget. Provided cost projections using labor rates to manage specific project tasks from
project inception to completion. Tracked resource availability and allocate staff according to client priorities for the
project goals and timeline. Managed communication of project status, including risks, within the project team
and external to the project team. Gathered and communicated performance metrics and develop performance
reports. Identified and managed project risks, defined opportunities for improvement, and
worked with the project team and senior leaders to establish corrective actions. Worked with team members to participate in the quarterly SAFe PI planning events
to develop realistic work plans and release timelines for client-prioritized
workstreams. Company Name | City , State RELEASE MANAGER 10/2014 - 03/2019 Negotiated, planned, and managed all release activities identifying risks and
corresponding solutions to maintain the release schedule. Established deployment needs and ensured compatible architecture and
configuration of final deliverable. Facilitated production readiness reviews and release retrospective meetings with
the project team. Served as the primary point of contact with IT partners in deployment planning
activities using a Scrumban (Agile and Kanban) approach. Identified ways to optimize platform capabilities and maximize efficiencies. Identified issues and performed root-cause analysis. Ensured all changes met readiness criteria prior to deployment. Worked with developers to resolve deployment issues and system outages. Tracked release metrics to identify process improvements. Conducted functional configuration audits and physical configuration audits to
meet CMMI standards. Company Name | City , State BUSINESS ANALYST / SCRUM MASTER 10/2014 - 03/2019 Facilitated requirements meetings and grooming sessions with the development
team and the client to identify desired features and functionality. Facilitated daily scrums, sprint reviews, sprint retrospectives, and sprint planning
with the project team. Captured and translated requirements to the development team via Jira,
Confluence, and during daily scrums. Tested the application across desired platforms in the development, staging, and
production environments to ensure proper implementation of requirements. Education and Training Scaled Agile Framework (SAFe) 4 Agilist certification 2019 Project Management Professional (PMP) 2018 American University | State Master of Arts in International Affairs 2011 American University | State Master of Arts in Natural Resources 2011 Clemson University | City , State Bachelor of Arts in Biological Sciences 2008 Languages Fluent in Spanish
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<div class="RNA skn-mng3 fontsize fontface vmargins hmargins pagesize dynamicbg" id="document"> <div class="section firstsection" id="SECTION_NAME772bce70-7ab5-422c-abdf-b8edb684d1d8" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_772bce70-7ab5-422c-abdf-b8edb684d1d8_1_71dee6d9-853a-4258-b51c-3b1cc08a3415" style="padding-top:NaNpx;"> <div class="nameLogo"> <svg enable-background="0 0 50 50" viewbox="0 0 50 50"> <circle cx="25px" cy="25px" r="24px" style="fill:#fff;stroke-width:1;stroke:#4a4a4a"> </circle> <text fill="#4a4a4a" font-size="20px" font-weight="900" id="772bce70-7ab5-422c-abdf-b8edb684d1d8SUBSTR_FALN1" text-anchor="middle" x="25px" y="32px"> AS</text> </svg> </div> <div class="name" itemprop="name"> <span class="field" id="772bce70-7ab5-422c-abdf-b8edb684d1d8FNAM1"> </span> <span> </span> <span class="field" id="772bce70-7ab5-422c-abdf-b8edb684d1d8LNAM1"> INFORMATION TECHNOLOGY PROJECT MANAGER</span> </div> </div> </div> <div class="section" id="SECTION_SUMM8679d1c3-7ee4-4d44-8d69-ec4422675d0b" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM8679d1c3-7ee4-4d44-8d69-ec4422675d0b"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_8679d1c3-7ee4-4d44-8d69-ec4422675d0b_1_f35b326f-9dfd-47d8-b4e3-8b20eb22854e" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="8679d1c3-7ee4-4d44-8d69-ec4422675d0bFRFM1"> SUMMARY Skilled IT professional with 7 years of proven success in developing and leading cross-functional
technical teams to execute and deliver major technology initiatives using the Agile methodology and
Scaled Agile Framework (SAFe). Well-versed in managing projects with co-located and off-site teams.
Expertise in gathering and translating requirements, leading scrum teams, and release management,
including owning the release management lifecycle for multiple applications across different
environments.</div> </div> </div> <div class="section hiltSec" id="SECTION_HILT5528934d-8684-4e60-942b-aea661079f24" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT5528934d-8684-4e60-942b-aea661079f24"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_5528934d-8684-4e60-942b-aea661079f24_1_ea94308c-9893-470c-9d2f-c81f4fa6c154" style="padding-top:NaNpx;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="5528934d-8684-4e60-942b-aea661079f24SKC11"> <ul> <li> Agile methodology</li> <li> Project management</li> <li> SAFe Program Increment (PI) Planning</li> <li> Scrum / Kanban / Scrumban</li> <li> Aptitude for resolving challenging problems</li> <li> Client relations</li> <li> Team building</li> <li> Release management</li> <li> Scrum master / Business analyst</li> <li> Atlassian suite (JIRA, Confluence, Trello)</li> <li> Public Trust Clearance Level 4</li> <li> Agile</li> <li> Approach</li> </ul> </td> <td class="field twocol_2" id="5528934d-8684-4e60-942b-aea661079f24SKC21"> <ul> <li> Budget</li> <li> Business analyst</li> <li> Concept</li> <li> Client</li> <li> Client relations</li> <li> Features</li> <li> Functional</li> <li> Team building</li> <li> Managing</li> <li> Meetings</li> <li> Procurement</li> <li> Project Management</li> <li> Project plans</li> <li> Real-time</li> <li> Risk-assessment</li> <li> SCADA</li> <li> Supervisory Control and Data Acquisition</li> <li> Fluent in Spanish</li> <li> Upgrade</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR0442cb25-09c7-47f6-9a5f-8c1a63e85dd7" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR0442cb25-09c7-47f6-9a5f-8c1a63e85dd7"> Experience</div> </div> <div class="paragraph parlrColmn firstparagraph" id="PARAGRAPH_0442cb25-09c7-47f6-9a5f-8c1a63e85dd7_1_321a5822-75d9-4c9f-a8b9-a4561ef5f2ba" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <span class="dates_wrapper"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7COMP1" itemprop="name"> Company Name</span> <span> <span> | </span> </span> <span class="joblocation jobcity" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JSTA1" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JCNT1"> </span> </span> <span class="paddedline"> <span class="jobtitle" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JTIT1"> INFORMATION TECHNOLOGY PROJECT MANAGER</span> </span> <span class="paddedline txtItl"> <span class="jobdates" format="%m/%Y" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JSTD1"> 03/2019</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7EDDT1"> Current</span> </span> </span> <div class="singlecolumn"> <span class="jobline" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JDES1" itemprop="description"> <ul> <li> Support Design-Build Supervisory Control and Data Acquisition (SCADA) Upgrade
Project using project management expertise.</li> <li> Identify and implement technology tools to facilitate resource planning for multiple
projects, identify interdivisional dependencies, encourage real-time team
collaboration, and develop streamlined workflows to expedite project submittal
reviews.</li> <li> Introduced the concept of SAFe to lead planning event to prioritize fiscal year
acquisition and procurement needs based on project criticality and available
internal resources.</li> <li> Developed annual planning process to support capital improvement planning
activities such as project identification and prioritization.</li> </ul> </span> </div> </div> <div class="paragraph parlrColmn" id="PARAGRAPH_0442cb25-09c7-47f6-9a5f-8c1a63e85dd7_2_16b839d0-61e2-41b5-ba2a-35a02499a2e5" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <span class="dates_wrapper"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7COMP2" itemprop="name"> Company Name</span> <span> <span> | </span> </span> <span class="joblocation jobcity" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JSTA2" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JCNT2"> </span> </span> <span class="paddedline"> <span class="jobtitle" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JTIT2"> AGILE PROJECT MANAGER</span> </span> <span class="paddedline txtItl"> <span class="jobdates" format="%m/%Y" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JSTD2"> 10/2014</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7EDDT2"> 03/2019</span> </span> </span> <div class="singlecolumn"> <span class="jobline" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JDES2" itemprop="description"> <ul> <li> Led transition of risk-assessment tools from downloadable software to web-based
platform, including EPA's Vulnerability Self Assessment Tool, Climate Resilience
Evaluation and Awareness Tool (CREAT), and the Workshop Planner for Climate
Change and Extreme Events Adaptation tool.</li> <li> Developed project plans and cost estimates with well-defined milestones in
collaboration with project team and subcontractors for each contract period of
performance.</li> <li> Tracked project level-of-effort and budget expenditures to enable the team to
deliver work products while managing changes to scope, schedule, and budget.</li> <li> Provided cost projections using labor rates to manage specific project tasks from
project inception to completion.</li> <li> Tracked resource availability and allocate staff according to client priorities for the
project goals and timeline.</li> <li> Managed communication of project status, including risks, within the project team
and external to the project team.</li> <li> Gathered and communicated performance metrics and develop performance
reports.</li> <li> Identified and managed project risks, defined opportunities for improvement, and
worked with the project team and senior leaders to establish corrective actions.</li> <li> Worked with team members to participate in the quarterly SAFe PI planning events
to develop realistic work plans and release timelines for client-prioritized
workstreams.</li> </ul> </span> </div> </div> <div class="paragraph parlrColmn" id="PARAGRAPH_0442cb25-09c7-47f6-9a5f-8c1a63e85dd7_3_bc0d06ca-2e68-4600-b8f4-1f1bec969f07" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <span class="dates_wrapper"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7COMP3" itemprop="name"> Company Name</span> <span> <span> | </span> </span> <span class="joblocation jobcity" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JSTA3" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JCNT3"> </span> </span> <span class="paddedline"> <span class="jobtitle" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JTIT3"> RELEASE MANAGER</span> </span> <span class="paddedline txtItl"> <span class="jobdates" format="%m/%Y" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JSTD3"> 10/2014</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7EDDT3"> 03/2019</span> </span> </span> <div class="singlecolumn"> <span class="jobline" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JDES3" itemprop="description"> <ul> <li> Negotiated, planned, and managed all release activities identifying risks and
corresponding solutions to maintain the release schedule.</li> <li> Established deployment needs and ensured compatible architecture and
configuration of final deliverable.</li> <li> Facilitated production readiness reviews and release retrospective meetings with
the project team.</li> <li> Served as the primary point of contact with IT partners in deployment planning
activities using a Scrumban (Agile and Kanban) approach.</li> <li> Identified ways to optimize platform capabilities and maximize efficiencies.</li> <li> Identified issues and performed root-cause analysis.</li> <li> Ensured all changes met readiness criteria prior to deployment.</li> <li> Worked with developers to resolve deployment issues and system outages.</li> <li> Tracked release metrics to identify process improvements.</li> <li> Conducted functional configuration audits and physical configuration audits to
meet CMMI standards.</li> </ul> </span> </div> </div> <div class="paragraph parlrColmn" id="PARAGRAPH_0442cb25-09c7-47f6-9a5f-8c1a63e85dd7_4_1d15c2e8-b3f6-4ebb-900b-3fb84519e1bf" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <span class="dates_wrapper"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7COMP4" itemprop="name"> Company Name</span> <span> <span> | </span> </span> <span class="joblocation jobcity" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JSTA4" itemprop="addressRegion"> State</span> <span class="joblocation jobcountry" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JCNT4"> </span> </span> <span class="paddedline"> <span class="jobtitle" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JTIT4"> BUSINESS ANALYST / SCRUM MASTER</span> </span> <span class="paddedline txtItl"> <span class="jobdates" format="%m/%Y" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JSTD4"> 10/2014</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7EDDT4"> 03/2019</span> </span> </span> <div class="singlecolumn"> <span class="jobline" id="0442cb25-09c7-47f6-9a5f-8c1a63e85dd7JDES4" itemprop="description"> <ul> <li> Facilitated requirements meetings and grooming sessions with the development
team and the client to identify desired features and functionality.</li> <li> Facilitated daily scrums, sprint reviews, sprint retrospectives, and sprint planning
with the project team.</li> <li> Captured and translated requirements to the development team via Jira,
Confluence, and during daily scrums.</li> <li> Tested the application across desired platforms in the development, staging, and
production environments to ensure proper implementation of requirements.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1e0f3a87-cbb9-4f7c-8078-7b38669bf5fc" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC1e0f3a87-cbb9-4f7c-8078-7b38669bf5fc"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1e0f3a87-cbb9-4f7c-8078-7b38669bf5fc_1_b21f5ffa-2f21-4960-9d7f-4f67b8bfc569" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcDGRE1" itemprop="name"> <ul> <li> Scaled Agile Framework (SAFe) 4 Agilist certification</li> </ul> </span> <span class="programline" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSTUY1"> </span> </span> <span class="paddedline txtItl"> <span format="%m/%Y" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcGRYR1"> 2019</span> </span> <span class="field" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcFRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1e0f3a87-cbb9-4f7c-8078-7b38669bf5fc_2_0b15c1a0-feb9-4da2-a1c2-7c0f3361fd8b" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcDGRE2" itemprop="name"> Project Management Professional (PMP)</span> <span class="programline" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSTUY2"> </span> </span> <span class="paddedline txtItl"> <span format="%m/%Y" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcGRYR2"> 2018</span> </span> <span class="field" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcFRFM2"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1e0f3a87-cbb9-4f7c-8078-7b38669bf5fc_3_6d6d2bba-f9ca-4f36-92c2-47aebd4a0d3c" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSCHO3" itemprop="name"> American University</span> <span class="educsprtr"> | </span> <span class="joblocation jobcity" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSCIT3"> </span> <span class="joblocation jobstate" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSSTA3"> State</span> <span class="joblocation jobcountry" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSCNT3"> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcDGRE3" itemprop="name"> Master of Arts</span> <span> in </span> <span class="programline" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSTUY3"> International Affairs</span> </span> <span class="paddedline txtItl"> <span format="%m/%Y" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcGRYR3"> 2011</span> </span> <span class="field" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcFRFM3"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1e0f3a87-cbb9-4f7c-8078-7b38669bf5fc_4_56e8d3bf-07a9-485d-9d4e-6211539d2869" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSCHO4" itemprop="name"> American University</span> <span class="educsprtr"> | </span> <span class="joblocation jobcity" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSCIT4"> </span> <span class="joblocation jobstate" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSSTA4"> State</span> <span class="joblocation jobcountry" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSCNT4"> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcDGRE4" itemprop="name"> Master of Arts</span> <span> in </span> <span class="programline" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSTUY4"> Natural Resources</span> </span> <span class="paddedline txtItl"> <span format="%m/%Y" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcGRYR4"> 2011</span> </span> <span class="field" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcFRFM4"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1e0f3a87-cbb9-4f7c-8078-7b38669bf5fc_5_c7a854c1-1c44-49a8-895d-d0604cb551a5" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSCHO5" itemprop="name"> Clemson University</span> <span class="educsprtr"> | </span> <span class="joblocation jobcity" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSCIT5"> City</span> <span> , </span> <span class="joblocation jobstate" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSSTA5"> State</span> <span class="joblocation jobcountry" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSCNT5"> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcDGRE5" itemprop="name"> Bachelor of Arts</span> <span> in </span> <span class="programline" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcSTUY5"> Biological Sciences</span> </span> <span class="paddedline txtItl"> <span format="%m/%Y" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcGRYR5"> 2008</span> </span> <span class="field" id="1e0f3a87-cbb9-4f7c-8078-7b38669bf5fcFRFM5"> </span> </div> </div> </div> <div class="section" id="SECTION_LANGd111672b-7742-4458-ae83-01e4626fdca1" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANGd111672b-7742-4458-ae83-01e4626fdca1"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_d111672b-7742-4458-ae83-01e4626fdca1_1_3db5f48d-31a5-495f-9093-53bc7f84e542" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="d111672b-7742-4458-ae83-01e4626fdca1FRFM1"> Fluent in Spanish</div> </div> </div> </div>
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28,035,460 |
INFORMATION-TECHNOLOGY
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Administrative, Excellent Interpersonal Skills, Excellent Communication, cost reduction, databases, electronic health records, Information Security, market development, materials, meetings, Microsoft Products, network management, Network, organizational skills, Problem Solving Skills, processes, quality, Research, Risk analysis, safety, Security analysis, software development, technical support, troubleshoot
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Master of Science : Chemical Engineering, University of Lagos, Master of Science Degree : Computer Science and Information Technology, University of the District of Columbia, Bachelor of Engineering : Chemical Engineering, Federal University of Technology
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Information Technology Specialist, Principal Chemical Engineer / Information Technology Specialist, Facility Engineer Intern, Engineer Intern
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INFORMATION TECHNOLOGY SPECIALIST Experience Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria
(Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Work History Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria
(Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Education Master of Science : Chemical Engineering , 11/2005 University of Lagos - City Master of Science Degree : Computer Science and Information Technology University of the District of Columbia - City Bachelor of Engineering : Chemical Engineering , 09/2001 Federal University of Technology - State Data Communication Network, Course
Title: Ample view towards 5g mobile network The paper focused on the future and technology of the 5G network. University of the District of Columbia - State Information Security, Course University of the District of Columbia - State Tittle: An overview of cloud software-as- a service (SaaS) computing model. The paper focused on SaaS implementation, security, and its challenges. Summary CAREER OBJECTIVES
An accomplished Chemical Engineer and IT Professional, with 10+ years of International work experience in Chemical Engineer Development. Skilled in research and data analysis and experienced in solving complex problems. Seeking to attain a position where I can use my experience in Chemical Engineering and educational background in IT. Affiliations Information Technology Specialist University of the District of Columbia, Workforce development 2018
Licensed Registered Engineer Council for regulation of Engineering in Nigeria COREN) Abuja, Nigeria 2006
"Effective Research/Planning, Organizational Goal Implementation and Sustainable Monitoring Capacity 2014
Building Programme", Richflood International Limited, Abuja, Nigeria
"Project Plans and Implementation Plan Gap Management", Supreme Management Training and 2012
Consultancy Services Limited Johannesburg, South Africa. Highlights Microsoft Products. Highly proficient in Research and Development model. Excellent Interpersonal Skills Administrative and organizational skills Excellent Communication Skills Problem Solving Skills International experience Security analysis Risk analysis and mitigation Administrative Excellent Interpersonal Skills Excellent Communication Cost reduction Databases Database Electronic health records Information Security Market development Materials Meetings Microsoft Products Network management Network Organizational skills Problem Solving Skills Processes Quality Research Risk analysis Safety Security analysis Software development Technical support Troubleshoot View Skills Administrative, Excellent Interpersonal Skills, Excellent Communication, cost reduction, databases, database, electronic health records, Information Security, market development, materials, meetings, Microsoft Products, network management, Network, organizational skills, Problem Solving Skills, processes, quality, Research, Risk analysis, safety, Security analysis, software development, technical support, troubleshoot, view
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<div class="LCA skn-cbg1 fontsize fontface vmargins hmargins pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME394cb4c9-802f-4c90-a083-a6b884706eda" style="padding-top:NaNpx;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_394cb4c9-802f-4c90-a083-a6b884706eda_1_6ae1dba6-07b4-4c83-bbf8-2d16604a0f21" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="394cb4c9-802f-4c90-a083-a6b884706edaFNAM1"> </span> <span> </span> <span class="field" id="394cb4c9-802f-4c90-a083-a6b884706edaLNAM1"> INFORMATION TECHNOLOGY SPECIALIST</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="" id="SECTION_PRFL88cac3da-d34f-462c-962b-b12d48e20f99" style="padding-top:NaNpx;"> </div> <div class="section" id="SECTION_EXPR03fef828-4e69-42ee-b450-09365ac47912" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR03fef828-4e69-42ee-b450-09365ac47912"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_03fef828-4e69-42ee-b450-09365ac47912_1_ff9f39dd-c670-4ea6-84f7-b901166d4ede" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="03fef828-4e69-42ee-b450-09365ac47912JTIT1"> Information Technology Specialist</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="03fef828-4e69-42ee-b450-09365ac47912JSTD1"> 08/2015</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="03fef828-4e69-42ee-b450-09365ac47912EDDT1"> 05/2020</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="03fef828-4e69-42ee-b450-09365ac47912COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="03fef828-4e69-42ee-b450-09365ac47912JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="03fef828-4e69-42ee-b450-09365ac47912JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="03fef828-4e69-42ee-b450-09365ac47912JDES1" itemprop="description"> <ul> <li> Build, implement or support electronic health records and other systems that store patient's data.</li> <li> Assisted in network management and software development.</li> <li> Took periodic review of set standards and database.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_03fef828-4e69-42ee-b450-09365ac47912_2_56dcc40f-2d8f-4c45-97fb-c5151af7eb32" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="03fef828-4e69-42ee-b450-09365ac47912JTIT2"> Principal Chemical Engineer / Information Technology Specialist</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="03fef828-4e69-42ee-b450-09365ac47912JSTD2"> 10/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="03fef828-4e69-42ee-b450-09365ac47912EDDT2"> 06/2015</span> <br/> </span> <span class="jobline" id="03fef828-4e69-42ee-b450-09365ac47912JDES2" itemprop="description"> <ul> <li> National Board for Technology Incubation, Abuja Nigeria
(Federal Ministry of Science and Technology).</li> <li> Monitored, implemented, and maintained IT systems.</li> <li> Produced technical reports, analyzed data, and built databases.</li> <li> Facilitated discussions to resolve a safety concern with a key process monitoring instrument.</li> <li> Planned and designed technology related activities aimed at nurturing the growth of innovative businesses.</li> <li> Provided technical support and capacity building in science and technology.</li> <li> Collaborated with market development on new IT technologies for industrial and consumer groups.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_03fef828-4e69-42ee-b450-09365ac47912_3_d27d92ff-dcd3-4353-b0d3-1ec2108ae28b" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="03fef828-4e69-42ee-b450-09365ac47912JTIT3"> Facility Engineer Intern</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="03fef828-4e69-42ee-b450-09365ac47912JSTD3"> 10/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="03fef828-4e69-42ee-b450-09365ac47912EDDT3"> 09/2003</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="03fef828-4e69-42ee-b450-09365ac47912COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="03fef828-4e69-42ee-b450-09365ac47912JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="03fef828-4e69-42ee-b450-09365ac47912JSTA3" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="03fef828-4e69-42ee-b450-09365ac47912JDES3" itemprop="description"> <ul> <li> Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%.</li> <li> Developed and maintained of engineering/operating standards through periodic review.</li> <li> Improved 40% Reliability/uptime performance and cost reduction efforts for the production units.</li> <li> Managed materials through preventive/corrective maintenance of products.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_03fef828-4e69-42ee-b450-09365ac47912_4_bda04b75-2042-45be-ba3b-a4f5ce46e400" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="03fef828-4e69-42ee-b450-09365ac47912JTIT4"> Engineer Intern</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="03fef828-4e69-42ee-b450-09365ac47912JSTD4"> 08/2000</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="03fef828-4e69-42ee-b450-09365ac47912EDDT4"> 01/2001</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="03fef828-4e69-42ee-b450-09365ac47912COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="03fef828-4e69-42ee-b450-09365ac47912JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="03fef828-4e69-42ee-b450-09365ac47912JSTA4" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="03fef828-4e69-42ee-b450-09365ac47912JDES4" itemprop="description"> <ul> <li> Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines.</li> <li> Led weekly group meetings with interns and management for future improvements.</li> <li> Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_WRKH20613862-eb9c-4e31-ad76-449943b06881" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKH20613862-eb9c-4e31-ad76-449943b06881"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_20613862-eb9c-4e31-ad76-449943b06881_1_236d1da2-6553-4a42-bfa9-f89a287537f1" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="20613862-eb9c-4e31-ad76-449943b06881JTIT1"> Information Technology Specialist</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="20613862-eb9c-4e31-ad76-449943b06881JSTD1"> 08/2015</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="20613862-eb9c-4e31-ad76-449943b06881EDDT1"> 05/2020</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="20613862-eb9c-4e31-ad76-449943b06881COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="20613862-eb9c-4e31-ad76-449943b06881JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="20613862-eb9c-4e31-ad76-449943b06881JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="20613862-eb9c-4e31-ad76-449943b06881JDES1" itemprop="description"> <ul> <li> Build, implement or support electronic health records and other systems that store patient's data.</li> <li> Assisted in network management and software development.</li> <li> Took periodic review of set standards and database.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_20613862-eb9c-4e31-ad76-449943b06881_2_f40e9fcf-97dd-4919-bbab-d7aaa508f4d0" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="20613862-eb9c-4e31-ad76-449943b06881JTIT2"> Principal Chemical Engineer / Information Technology Specialist</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="20613862-eb9c-4e31-ad76-449943b06881JSTD2"> 10/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="20613862-eb9c-4e31-ad76-449943b06881EDDT2"> 06/2015</span> <br/> </span> <span class="jobline" id="20613862-eb9c-4e31-ad76-449943b06881JDES2" itemprop="description"> <ul> <li> National Board for Technology Incubation, Abuja Nigeria
(Federal Ministry of Science and Technology).</li> <li> Monitored, implemented, and maintained IT systems.</li> <li> Produced technical reports, analyzed data, and built databases.</li> <li> Facilitated discussions to resolve a safety concern with a key process monitoring instrument.</li> <li> Planned and designed technology related activities aimed at nurturing the growth of innovative businesses.</li> <li> Provided technical support and capacity building in science and technology.</li> <li> Collaborated with market development on new IT technologies for industrial and consumer groups.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_20613862-eb9c-4e31-ad76-449943b06881_3_8b087f42-59a8-442b-ae17-5f6567a6276b" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="20613862-eb9c-4e31-ad76-449943b06881JTIT3"> Facility Engineer Intern</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="20613862-eb9c-4e31-ad76-449943b06881JSTD3"> 10/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="20613862-eb9c-4e31-ad76-449943b06881EDDT3"> 09/2003</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="20613862-eb9c-4e31-ad76-449943b06881COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="20613862-eb9c-4e31-ad76-449943b06881JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="20613862-eb9c-4e31-ad76-449943b06881JSTA3" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="20613862-eb9c-4e31-ad76-449943b06881JDES3" itemprop="description"> <ul> <li> Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%.</li> <li> Developed and maintained of engineering/operating standards through periodic review.</li> <li> Improved 40% Reliability/uptime performance and cost reduction efforts for the production units.</li> <li> Managed materials through preventive/corrective maintenance of products.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_20613862-eb9c-4e31-ad76-449943b06881_4_3fbdae94-e132-47c7-ae88-fe094b941689" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="20613862-eb9c-4e31-ad76-449943b06881JTIT4"> Engineer Intern</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="20613862-eb9c-4e31-ad76-449943b06881JSTD4"> 08/2000</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="20613862-eb9c-4e31-ad76-449943b06881EDDT4"> 01/2001</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="20613862-eb9c-4e31-ad76-449943b06881COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="20613862-eb9c-4e31-ad76-449943b06881JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="20613862-eb9c-4e31-ad76-449943b06881JSTA4" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="20613862-eb9c-4e31-ad76-449943b06881JDES4" itemprop="description"> <ul> <li> Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines.</li> <li> Led weekly group meetings with interns and management for future improvements.</li> <li> Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC725a444b-f506-487d-8727-4feb6f24f71a" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC725a444b-f506-487d-8727-4feb6f24f71a"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_725a444b-f506-487d-8727-4feb6f24f71a_1_fe7f72ad-d4e1-45cb-a1b5-1b603157f067" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="725a444b-f506-487d-8727-4feb6f24f71aDGRE1" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" id="725a444b-f506-487d-8727-4feb6f24f71aSTUY1"> Chemical Engineering</span> <span> , </span> <span format="%m/%Y" id="725a444b-f506-487d-8727-4feb6f24f71aGRYR1"> 11/2005</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="725a444b-f506-487d-8727-4feb6f24f71aSCHO1" itemprop="name"> University of Lagos</span> <span> - </span> <span class="joblocation jobcity" id="725a444b-f506-487d-8727-4feb6f24f71aSCIT1"> City</span> <span class="joblocation jobstate" id="725a444b-f506-487d-8727-4feb6f24f71aSSTA1"> </span> <br/> </span> <span class="field" id="725a444b-f506-487d-8727-4feb6f24f71aFRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_725a444b-f506-487d-8727-4feb6f24f71a_2_198dba6d-f72c-4441-a078-573dfb743001" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="725a444b-f506-487d-8727-4feb6f24f71aDGRE2" itemprop="name"> Master of Science Degree</span> <span> : </span> <span class="programline" id="725a444b-f506-487d-8727-4feb6f24f71aSTUY2"> Computer Science and Information Technology</span> <span format="%m/%Y" id="725a444b-f506-487d-8727-4feb6f24f71aGRYR2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="725a444b-f506-487d-8727-4feb6f24f71aSCHO2" itemprop="name"> University of the District of Columbia</span> <span> - </span> <span class="joblocation jobcity" id="725a444b-f506-487d-8727-4feb6f24f71aSCIT2"> City</span> <span class="joblocation jobstate" id="725a444b-f506-487d-8727-4feb6f24f71aSSTA2"> </span> <br/> </span> <span class="field" id="725a444b-f506-487d-8727-4feb6f24f71aFRFM2"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_725a444b-f506-487d-8727-4feb6f24f71a_3_bd6c693b-520f-4f3a-9ed0-525fe9e56b4d" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="725a444b-f506-487d-8727-4feb6f24f71aDGRE3" itemprop="name"> Bachelor of Engineering</span> <span> : </span> <span class="programline" id="725a444b-f506-487d-8727-4feb6f24f71aSTUY3"> Chemical Engineering</span> <span> , </span> <span format="%m/%Y" id="725a444b-f506-487d-8727-4feb6f24f71aGRYR3"> 09/2001</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="725a444b-f506-487d-8727-4feb6f24f71aSCHO3" itemprop="name"> Federal University of Technology</span> <span> - </span> <span class="joblocation jobcity" id="725a444b-f506-487d-8727-4feb6f24f71aSCIT3"> </span> <span class="joblocation jobstate" id="725a444b-f506-487d-8727-4feb6f24f71aSSTA3"> State</span> <br/> </span> <span class="field" id="725a444b-f506-487d-8727-4feb6f24f71aFRFM3"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_725a444b-f506-487d-8727-4feb6f24f71a_4_211aeb6f-f119-40bb-8b69-29b9e8709b4d" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="725a444b-f506-487d-8727-4feb6f24f71aDGRE4" itemprop="name"> <li> Data Communication Network, Course
Title: Ample view towards 5g mobile network</li> <li> The paper focused on the future and technology of the 5G network.</li> </span> <span class="programline" id="725a444b-f506-487d-8727-4feb6f24f71aSTUY4"> </span> <span format="%m/%Y" id="725a444b-f506-487d-8727-4feb6f24f71aGRYR4"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="725a444b-f506-487d-8727-4feb6f24f71aSCHO4" itemprop="name"> University of the District of Columbia</span> <span> - </span> <span class="joblocation jobcity" id="725a444b-f506-487d-8727-4feb6f24f71aSCIT4"> </span> <span class="joblocation jobstate" id="725a444b-f506-487d-8727-4feb6f24f71aSSTA4"> State</span> <br/> </span> <span class="field" id="725a444b-f506-487d-8727-4feb6f24f71aFRFM4"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_725a444b-f506-487d-8727-4feb6f24f71a_5_a26c2d06-1763-4a8e-ab95-1f5410058fef" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="725a444b-f506-487d-8727-4feb6f24f71aDGRE5" itemprop="name"> Information Security, Course</span> <span class="programline" id="725a444b-f506-487d-8727-4feb6f24f71aSTUY5"> </span> <span format="%m/%Y" id="725a444b-f506-487d-8727-4feb6f24f71aGRYR5"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="725a444b-f506-487d-8727-4feb6f24f71aSCHO5" itemprop="name"> University of the District of Columbia</span> <span> - </span> <span class="joblocation jobcity" id="725a444b-f506-487d-8727-4feb6f24f71aSCIT5"> </span> <span class="joblocation jobstate" id="725a444b-f506-487d-8727-4feb6f24f71aSSTA5"> State</span> <br/> </span> <span class="field" id="725a444b-f506-487d-8727-4feb6f24f71aFRFM5"> <li> Tittle: An overview of cloud software-as- a service (SaaS) computing model.</li> <li> The paper focused on SaaS implementation, security, and its challenges.</li> </span> </div> </div> </div> <div class="section" id="SECTION_SUMM181cd8eb-f182-4e70-9b71-0b837dce126f" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM181cd8eb-f182-4e70-9b71-0b837dce126f"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_181cd8eb-f182-4e70-9b71-0b837dce126f_1_f6acd53b-6833-45c2-9b29-b9d993ad8842" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="181cd8eb-f182-4e70-9b71-0b837dce126fFRFM1"> CAREER OBJECTIVES
An accomplished Chemical Engineer and IT Professional, with 10+ years of International work experience in Chemical Engineer Development. Skilled in research and data analysis and experienced in solving complex problems. Seeking to attain a position where I can use my experience in Chemical Engineering and educational background in IT.</div> </div> </div> <div class="section" id="SECTION_AFIL9b289ce3-adea-4af0-a732-4db68532bc41" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL9b289ce3-adea-4af0-a732-4db68532bc41"> Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_9b289ce3-adea-4af0-a732-4db68532bc41_1_5c472b26-c933-4621-9f5b-ee5af9d136ae" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="9b289ce3-adea-4af0-a732-4db68532bc41FRFM1"> Information Technology Specialist University of the District of Columbia, Workforce development 2018
Licensed Registered Engineer Council for regulation of Engineering in Nigeria COREN) Abuja, Nigeria 2006
"Effective Research/Planning, Organizational Goal Implementation and Sustainable Monitoring Capacity 2014
Building Programme", Richflood International Limited, Abuja, Nigeria
"Project Plans and Implementation Plan Gap Management", Supreme Management Training and 2012
Consultancy Services Limited Johannesburg, South Africa.</div> </div> </div> <div class="section" id="SECTION_HILTe4c03400-d4bb-4ca1-9894-67a80ada50d1" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILTe4c03400-d4bb-4ca1-9894-67a80ada50d1"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_e4c03400-d4bb-4ca1-9894-67a80ada50d1_1_ea4d2079-982d-4fd7-afd2-d3aed371f3bd" style="padding-top:NaNpx;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="e4c03400-d4bb-4ca1-9894-67a80ada50d1SKC11"> <ul> <li> Microsoft Products.</li> <li> Highly proficient in Research and Development model.</li> <li> Excellent Interpersonal Skills</li> <li> Administrative and organizational skills</li> <li> Excellent Communication Skills</li> <li> Problem Solving Skills</li> <li> International experience</li> <li> Security analysis</li> <li> Risk analysis and mitigation</li> <li> Administrative</li> <li> Excellent Interpersonal Skills</li> <li> Excellent Communication</li> <li> Cost reduction</li> <li> Databases</li> </ul> </td> <td class="field twocol_2" id="e4c03400-d4bb-4ca1-9894-67a80ada50d1SKC21"> <ul> <li> Database</li> <li> Electronic health records</li> <li> Information Security</li> <li> Market development</li> <li> Materials</li> <li> Meetings</li> <li> Microsoft Products</li> <li> Network management</li> <li> Network</li> <li> Organizational skills</li> <li> Problem Solving Skills</li> <li> Processes</li> <li> Quality</li> <li> Research</li> <li> Risk analysis</li> <li> Safety</li> <li> Security analysis</li> <li> Software development</li> <li> Technical support</li> <li> Troubleshoot</li> <li> View</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_SKLLee78971c-88f0-4e86-89db-2ff0fb31483c" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLLee78971c-88f0-4e86-89db-2ff0fb31483c"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_ee78971c-88f0-4e86-89db-2ff0fb31483c_1_488e443c-a6a8-49dc-9ab3-d807e0da552d" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="ee78971c-88f0-4e86-89db-2ff0fb31483cFRFM1"> <li> Administrative, Excellent Interpersonal Skills, Excellent Communication, cost reduction, databases, database, electronic health records, Information Security, market development, materials, meetings, Microsoft Products, network management, Network, organizational skills, Problem Solving Skills, processes, quality, Research, Risk analysis, safety, Security analysis, software development, technical support, troubleshoot, view</li> </div> </div> </div> </div>
|
21,283,365 |
INFORMATION-TECHNOLOGY
|
Cloud Environments Design & Implementation, Network Design & Implementation, VOIP, Cyber Security (NIST HITRUST/HIPAA), Project Management, Technical Support Management, Budget Management, Request for Proposals, Emerging Technologies, Cisco Routers, Firewalls, Windows Server Management, Desktop Support
|
M.S, IT, California State University, B.S, IT, University of Phoenix
|
Director of Information Technology, Information Technology Manager, Information Technology Manager
|
DIRECTOR OF INFORMATION TECHNOLOGY Summary I am a solutions-oriented professional with solid experience in various IT environments. LEADERSHIP Motivating and managing and a robust team of internal and remote staff members Establishing and maintaining effective partnerships, through collaboration and information technology in support of the organization. Managing the day-to-day responsibilities of a 24x7x 365 IT organization prudently. Managing a large IT environment with ~10,000 SaaS. Assigning clear authority and holding others accountable for goal achievement. Skills COMMUNICATION Collaborating with clients and fostering a positive business relationship to meet all levels of IT service demands (Technical, R&D and operations and maintenance) Clearly discussing and conveying Information Technology concepts and terminology with both technical and non-technical staff at all levels within and outside the Department Producing clear and concise written documents, emails, project status reports and briefs Communicating effectively with various levels of the organization Expertise Making strategic judgments and evaluating the impact Cloud Environments Design & Implementation Network Design & Implementation VOIP Cyber Security (NIST HITRUST/HIPAA) Project Management Technical Support Management Budget Management Developing and responding to Request for Proposals Current with Emerging Technologies Experience Director of Information technology Sep 2005 to Current Company Name － City , State At Adsystech I am one of three employees that have a key man insurance policy against them. This in of itself, speaks to the trust and value I provide the organization. I was hired to design, and deploy the first data center the company owned in its efforts to deploy a new offering, an enterprise Software as a Service (SaaS) product. I was initially an employee of an Adsystech customer working with the Adsystech EVP on an enterprise County Wide project and posed the idea that they should move from "selling" software to "renting" it via an up and coming model SaaS. Today, everyone is using SaaS products and paying monthly for various products but in 2004 (when I initially made the proposal) it was an exciting and new potential market which I leveraged to increase the returns at Adsystech and most importantly, generate new recurring revenue. I was hired in 05' to put in place all things SaaS, this included designing a data center from the ground up, creating cyber security policies and controls, putting together a team to support the data center as well as a team to provide technical support for the new product offering. As an early adopter, in 2008 I designed and deployed a hybrid cloud environment in our data center. Again in 08' this was a new technology but my decision demonstrates foresight in emerging technologies and understand in the value of leveraging technology to become more efficient and financial prudent. I'm very proud of the work I've done and Adsystech, below are some key areas in my control: Network Design Monitoring and Maintenance Cloud Technologies Cyber Security (NITS, CIS, HITRUST/HIPAA) Project Management Technical Support Management Staff Professional Development RFP Responses. Information technology Manager Sep 2003 to Sep 2005 Company Name － City , State City organization responsible for managing +120 Million dollars for support of County Wide Human Service programs. I was hired as Project Manager and was quickly promoted to the Information Technology Manger. As PM I identified, evaluated and lead a bi-County steering committee in all technical aspect in an RFP release and selection process. After promotion I continued to server as the project manager for the 2.5 million dollar system rollout which ranged from gathering the business requirements for the design and deployment to creating the processes and managing the team to for the roll out to ~2000 users across Los Angeles County. In this capacity I managed a project support team including administrators, help desk staff and trainers. As the IT Manager, I supervised network administrators and was responsible for all high level network design and architecture for the organization. I evaluated the security risks, ensuring HITECH/HIPAA protocol were followed. Below are some key areas in my control: Network Design and Oversight Project Management Product Training and Support. Information technology Manager Sep 1998 to Mar 2003 Company Name － City , State At Relax the Back I was responsible for the overall management, infrastructure and strategic planning of our National point of sale network at 100+ retail locations and 5 distribution centers. I managed the ERP solution at our manufacturing plant in Boston and our accounting and HR systems at the corporate office. Nine short months after starting with the company, I was promoted to IT Manage. I acted as liaison between vendors, operation staff and the CFO for all major projects on time and on budget. Cisco Routers/ Firewalls. Windows Server Management. Desktop Support. Education and Training M.S , IT CSUF IT Fullerton Masters of Science Degree , Information Technology Mihaylo College of Business and Economics, California State University Information Technology GPA: 3.4 B.S , IT UOP IT Bachelors of Science Degree , Information Technology University of Phoenix Information Technology GPA: 3.7 Skills accounting, Budget Management, budget, bi, Cisco Routers, concise, clients, designing, ERP, financial, Firewalls, help desk, HR, Information Technology, insurance, managing, market, office, 2000, enterprise, network design and architecture, Network Design, Network Design & Implementation, network, policies, processes, Producing, Project Management, promotion I, Proposals, proposal, retail, RFP, selling, software development, strategic, strategic planning, technical support, Desktop Support, VOIP, Windows Server, written, written communication skills
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1068201107" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1068201107_1_715733071" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="1068201107FNAM1"> </span> <span> </span> <span class="field" id="1068201107LNAM1"> DIRECTOR OF INFORMATION TECHNOLOGY</span> </div> </div> </div> <div class="section" id="SECTION_SUMM1068201109" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM1068201109"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1068201109_1_715733074" style="padding-top:0px;"> <div class="field singlecolumn" id="1068201109FRFM1"> I am a solutions-oriented professional with solid experience in various IT environments. LEADERSHIP Motivating and managing and a robust team of internal and remote staff members Establishing and maintaining effective partnerships, through collaboration and information technology in support of the organization. Managing the day-to-day responsibilities of a 24x7x 365 IT organization prudently. Managing a large IT environment with ~10,000 SaaS. Assigning clear authority and holding others accountable for goal achievement. </div> </div> </div> <div class="section" id="SECTION_HILT1068201110" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT1068201110"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1068201110_1_715733075" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="1068201110SKC11"> <ul> <li> COMMUNICATION</li> <li> Collaborating with clients and fostering a positive business relationship to meet all levels of IT service demands (Technical, R&D and operations and maintenance)</li> <li> Clearly discussing and conveying Information Technology concepts and terminology with both technical and non-technical staff at all levels within and outside the Department</li> <li> Producing clear and concise written documents, emails, project status reports and briefs</li> <li> Communicating effectively with various levels of the organization</li> <li> Expertise</li> <li> Making strategic judgments and evaluating the impact</li> <li> Cloud Environments Design & Implementation</li> <li> Network Design & Implementation VOIP</li> <li> Cyber Security (NIST HITRUST/HIPAA)</li> <li> Project Management</li> <li> Technical Support Management</li> <li> Budget Management</li> <li> Developing and responding to Request for Proposals</li> <li> Current with Emerging Technologies</li> </ul> </td> <td class="field twocol_2" id="1068201110SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR1068201111" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR1068201111"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1068201111_1_715733076" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1068201111JTIT1"> Director of Information technology</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="1068201111JSTD1"> Sep 2005</span> <span> to </span> <span class="jobdates" format="%b %Y" id="1068201111EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1068201111COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1068201111JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1068201111JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="1068201111JDES1" itemprop="description"> <ul> <li> At Adsystech I am one of three employees that have a key man insurance policy against them.</li> <li> This in of itself, speaks to the trust and value I provide the organization.</li> <li> I was hired to design, and deploy the first data center the company owned in its efforts to deploy a new offering, an enterprise Software as a Service (SaaS) product.</li> <li> I was initially an employee of an Adsystech customer working with the Adsystech EVP on an enterprise County Wide project and posed the idea that they should move from "selling" software to "renting" it via an up and coming model SaaS.</li> <li> Today, everyone is using SaaS products and paying monthly for various products but in 2004 (when I initially made the proposal) it was an exciting and new potential market which I leveraged to increase the returns at Adsystech and most importantly, generate new recurring revenue.</li> <li> I was hired in 05' to put in place all things SaaS, this included designing a data center from the ground up, creating cyber security policies and controls, putting together a team to support the data center as well as a team to provide technical support for the new product offering.</li> <li> As an early adopter, in 2008 I designed and deployed a hybrid cloud environment in our data center.</li> <li> Again in 08' this was a new technology but my decision demonstrates foresight in emerging technologies and understand in the value of leveraging technology to become more efficient and financial prudent.</li> <li> I'm very proud of the work I've done and Adsystech, below are some key areas in my control: Network Design Monitoring and Maintenance Cloud Technologies Cyber Security (NITS, CIS, HITRUST/HIPAA) Project Management Technical Support Management Staff Professional Development RFP Responses.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1068201111_2_715733078" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1068201111JTIT2"> Information technology Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="1068201111JSTD2"> Sep 2003</span> <span> to </span> <span class="jobdates" format="%b %Y" id="1068201111EDDT2"> Sep 2005</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1068201111COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1068201111JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1068201111JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="1068201111JDES2" itemprop="description"> <ul> <li> City organization responsible for managing +120 Million dollars for support of County Wide Human Service programs.</li> <li> I was hired as Project Manager and was quickly promoted to the Information Technology Manger.</li> <li> As PM I identified, evaluated and lead a bi-County steering committee in all technical aspect in an RFP release and selection process.</li> <li> After promotion I continued to server as the project manager for the 2.5 million dollar system rollout which ranged from gathering the business requirements for the design and deployment to creating the processes and managing the team to for the roll out to ~2000 users across Los Angeles County.</li> <li> In this capacity I managed a project support team including administrators, help desk staff and trainers.</li> <li> As the IT Manager, I supervised network administrators and was responsible for all high level network design and architecture for the organization.</li> <li> I evaluated the security risks, ensuring HITECH/HIPAA protocol were followed.</li> <li> Below are some key areas in my control: Network Design and Oversight Project Management Product Training and Support.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1068201111_3_715733079" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1068201111JTIT3"> Information technology Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="1068201111JSTD3"> Sep 1998</span> <span> to </span> <span class="jobdates" format="%b %Y" id="1068201111EDDT3"> Mar 2003</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1068201111COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1068201111JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1068201111JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="1068201111JDES3" itemprop="description"> <ul> <li> At Relax the Back I was responsible for the overall management, infrastructure and strategic planning of our National point of sale network at 100+ retail locations and 5 distribution centers.</li> <li> I managed the ERP solution at our manufacturing plant in Boston and our accounting and HR systems at the corporate office.</li> <li> Nine short months after starting with the company, I was promoted to IT Manage.</li> <li> I acted as liaison between vendors, operation staff and the CFO for all major projects on time and on budget.</li> <li> Cisco Routers/ Firewalls.</li> <li> Windows Server Management.</li> <li> Desktop Support.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1068201112" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC1068201112"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1068201112_1_715733080" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1068201112DGRE1" itemprop="name"> M.S</span> <span> , </span> <span class="programline" id="1068201112STUY1"> IT</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1068201112SCHO1" itemprop="name"> CSUF</span> <span class="joblocation jobcity" id="1068201112SCIT1"> </span> <span class="joblocation jobstate" id="1068201112SSTA1"> </span> <span class="joblocation jobstate" id="1068201112SCNT1"> </span> </span> <span class="field" id="1068201112FRFM1"> IT</span> </div> </div> <div class="paragraph" id="PARAGRAPH_1068201112_2_715733081" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1068201112DGRE2" itemprop="name"> Fullerton Masters of Science Degree</span> <span> , </span> <span class="programline" id="1068201112STUY2"> Information Technology</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1068201112SCHO2" itemprop="name"> Mihaylo College of Business and Economics, California State University</span> <span class="joblocation jobcity" id="1068201112SCIT2"> </span> <span class="joblocation jobstate" id="1068201112SSTA2"> </span> <span class="joblocation jobstate" id="1068201112SCNT2"> </span> </span> <span class="field" id="1068201112FRFM2"> Information Technology GPA: 3.4</span> </div> </div> <div class="paragraph" id="PARAGRAPH_1068201112_3_715733082" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1068201112DGRE3" itemprop="name"> B.S</span> <span> , </span> <span class="programline" id="1068201112STUY3"> IT</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1068201112SCHO3" itemprop="name"> UOP</span> <span class="joblocation jobcity" id="1068201112SCIT3"> </span> <span class="joblocation jobstate" id="1068201112SSTA3"> </span> <span class="joblocation jobstate" id="1068201112SCNT3"> </span> </span> <span class="field" id="1068201112FRFM3"> IT</span> </div> </div> <div class="paragraph" id="PARAGRAPH_1068201112_4_715733083" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1068201112DGRE4" itemprop="name"> Bachelors of Science Degree</span> <span> , </span> <span class="programline" id="1068201112STUY4"> Information Technology</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1068201112SCHO4" itemprop="name"> University of Phoenix</span> <span class="joblocation jobcity" id="1068201112SCIT4"> </span> <span class="joblocation jobstate" id="1068201112SSTA4"> </span> <span class="joblocation jobstate" id="1068201112SCNT4"> </span> </span> <span class="field" id="1068201112FRFM4"> Information Technology GPA: 3.7</span> </div> </div> </div> <div class="section" id="SECTION_AFIL1068201115" style="padding-top:0px;"> </div> <div class="section" id="SECTION_SKLL1068201114" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL1068201114"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1068201114_1_715733085" style="padding-top:0px;"> <div class="field singlecolumn" id="1068201114FRFM1"> accounting, Budget Management, budget, bi, Cisco Routers, concise, clients, designing, ERP, financial, Firewalls, help desk, HR, Information Technology, insurance, managing, market, office, 2000, enterprise, network design and architecture, Network Design, Network Design & Implementation, network, policies, processes, Producing, Project Management, promotion I, Proposals, proposal, retail, RFP, selling, software development, strategic, strategic planning, technical support, Desktop Support, VOIP, Windows Server, written, written communication skills</div> </div> </div> </div>
|
17,987,433 |
INFORMATION-TECHNOLOGY
|
Microbial testing, endotoxin- LAL Test, Nano particle Size and Charge analysis, Protein extractions, HPLC handling, Chromatography techniques, Polymerase chain reaction (PCR), EPIC care, Method development, Method Validation, Wet chemistry techniques, MS office, Efficient Internet Browsing, SAS programming
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Master of Pharmacy, Bio Technology, JSS College of Pharmacy, Bachelor of Pharmacy, Kakatiya University
|
EPIC Information Technology Specialist, Research Associate
|
EPIC INFORMATION TECHNOLOGY SPECIALIST Summary Seeking a position in the field of Bio-Pharma where I can utilize and contribute my skills in an ingenious manner. Skills Microbial testing, endotoxin- LAL Test. Nano particle Size and Charge analysis by Malveren Nano ZS 90. Protein extractions. HPLC handling and Chromatography techniques. Polymerase chain reaction (PCR) technique. EPIC care. Experienced in Method development, Method Validation, Method verification and Method transfer of new analytical methods Wet chemistry techniques. MS office, Efficient Internet Browsing, SAS programming, EPIC care. Experience 04/2017 to 06/2017 EPIC Information Technology Specialist Company Name － City , State Supported physicians and nurses with updating work list and flowsheet information. Provided instructions to staff on the use of EPIC Care. Provided support during the go-live. Nanotechnology THz biological imaging. 01/2016 to 11/2016 Research Associate Company Name － City , State Study of Tera Spectra and Tera imaging. Analytical testing and method development and method validation. THz imaging for nanotechnology: The relationship between nanotechnology and THz is bidirectional, in the sense that the concurrent developments can contribute to both technologies. THz modalities have helped the expansion of nanotechnology. Maintenance and Calibration of Analytical Instruments such as HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter and analytical balances. Nanotechnology could help in the development of high-resolution, sensitive and portable detectors and new efficient sources for THz imaging purposes. Capillary electrophoresis (CE) methods used in submillimeter diameter capillaries and in micro and nanofluidic channels. Performed the Biotechnology techniques cytogenetics and PCR methods. Created Standard Operating Procedures (SOP) for instrumental analysis. Fundamental lab procedures including pipetting, buffer preparation, weighing. Recorded laboratory data and graphed the results to identify significant variations. Prepared reports complying with FDA, ISO, cGMP and internal regulations; and coordinated material, instrument and process validations. Maintained lab set up by ordering common supplies and chemicals. Titanium dioxide nanoparticles with blank terahertz scanning reflectometer. 11/2013 to 12/2015 Company Name － City , State Determine their thickness profile. Analytical testing and method development and method validation. Confirming the ability of this technique to resolve small variations in Ti02 layer thickness and consequently adsorption. Capillary electrophoresis (CE) methods used in submillimeter diameter capillaries and in micro- and nanofluidic channels. Chromatographic techniques (GC). Developed new analytical methods based on testing results. Created Standard Operating Procedures (SOP) for instrumental analysis. Performed a variety of technical laboratory functions in the operation and maintenance of laboratory equipment calibrating. Prepared reports complying with FDA, ISO, cGMP and internal regulations and coordinated material, instrument and process validations. Maintenance and Calibration of Analytical Instruments such as HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter and analytical balances. Fundamental lab procedures including pipetting, buffer preparation, weighing. Essential to develop a new compound of antibiotics. 12/2010 to 04/2012 Research Associate Company Name － City Isolation, identification, Bioprocessing and characterization of secondary metabolites from the soil screened microorganism. Screening of soil actinomycetes from the different soil samples. Taxonomical studies for antibiotic producing isolates. Morphological and cultural characterization. Total genomic DNA isolation & PCR & Cloning of polyene CYP gene
(cytochrome P-450 hydroxlase). Bioprocessing for antibiotic production. Biological activity such as Antimicrobial activity, cytotoxic activity, Genotoxic activity. Research will be constant requirement for new antibiotic compounds to overcome the resistant capacity in microorganisms. Fundamental lab procedures including pipetting, buffer preparation, SDS-PAGE, tissue culture, RNA/DNA manipulations. Achievement. GOLD MEDAL for securing highest marks in Master of Pharmacy, JSS College of Pharmacy. Awarded cash price for M. Pharm Dissertation work by "TAMILNADU PHARMACEUTICAL WELFARE TRUST", 2013
Seminars/Workshops attended. Participated in "Indo-European Symposium on Alternative Approaches to Animal Testing" on Dec.8, 2010 at JSS College of Pharmacy, Ooty. Participated in "national workshop on potentials of medicinal plants of Nilgiri Biosphere reserve" on December 8-10th, 2011 at JSS College of pharmacy, Ooty. Indian Pharmaceutical Student Congress-2009 held in Bangalore. Indian pharmaceutical congress-2011 held in Bangalore. Experimental skills. Basic Biotechnological experiments (in-vitro and in-vivo). Skillful in handling cell-lines. Mammalian Cell Culture). Aseptic handling of Micro-organism. Electrophoresis Gel-documentation Techniques. DNA isolation and RNA/DNA/protein extractions. Operational knowledge of analytical instrumentation like HPLC, GC, LC/MS, UPLC, TLC,. FTIR, UV-VIS spectrophotometer, and KF coulometer,. Wet chemistry techniques. Education and Training August 2012 Master of Pharmacy : Bio Technology JSS College of Pharmacy － City India Bio Technology 3.80/4.0 May 2010 Bachelor of Pharmacy Kakatiya University － City India 3.60/4.0 Skills Epic go-live, Basic, Biotechnology, Calibration, Cell Culture, chemistry, Dec, DNA, documentation, ELISA, experiments, FT-IR, FTIR, GC, HPLC, imaging, ISO, laboratory equipment, MS office, PAGE, PCR, producing, programming, requirement, Research, SAS, scanning, Seminars, SOP, Symposium, UV, Validation, weighing, Workshops
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME977598882" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_977598882_1_646463056" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="977598882FNAM1"> </span> <span> </span> <span class="field" id="977598882LNAM1"> EPIC INFORMATION TECHNOLOGY SPECIALIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM977598886" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM977598886"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_977598886_1_646463065" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="977598886FRFM1"> Seeking a position in the field of Bio-Pharma where I can utilize and contribute my skills in an ingenious manner.</div> </div> </div> <div class="section" id="SECTION_HILT977598887" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT977598887"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_977598887_1_646463066" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="977598887SKC11"> <ul> <li> Microbial testing, endotoxin- LAL Test.</li> <li> Nano particle Size and Charge analysis by Malveren Nano ZS 90.</li> <li> Protein extractions.</li> <li> HPLC handling and Chromatography techniques.</li> <li> Polymerase chain reaction (PCR) technique.</li> <li> EPIC care.</li> <li> Experienced in Method development, Method Validation, Method verification and Method transfer of new analytical methods</li> <li> Wet chemistry techniques. MS office, Efficient Internet Browsing, SAS programming, EPIC care.</li> </ul> </td> <td class="field twocol_2" id="977598887SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR977598884" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR977598884"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_977598884_1_646463059" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="977598884JSTD1"> 04/2017</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="977598884EDDT1"> 06/2017</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="977598884JTIT1"> EPIC Information Technology Specialist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="977598884COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="977598884JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="977598884JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="977598884JDES1" itemprop="description"> <ul> <li> Supported physicians and nurses with updating work list and flowsheet information.</li> <li> Provided instructions to staff on the use of EPIC Care.</li> <li> Provided support during the go-live.</li> <li> Nanotechnology THz biological imaging.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_977598884_2_646463060" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="977598884JSTD2"> 01/2016</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="977598884EDDT2"> 11/2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="977598884JTIT2"> Research Associate</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="977598884COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="977598884JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="977598884JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="977598884JDES2" itemprop="description"> <ul> <li> Study of Tera Spectra and Tera imaging.</li> <li> Analytical testing and method development and method validation.</li> <li> THz imaging for nanotechnology: The relationship between nanotechnology and THz is bidirectional, in the sense that the concurrent developments can contribute to both technologies.</li> <li> THz modalities have helped the expansion of nanotechnology.</li> <li> Maintenance and Calibration of Analytical Instruments such as HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter and analytical balances.</li> <li> Nanotechnology could help in the development of high-resolution, sensitive and portable detectors and new efficient sources for THz imaging purposes.</li> <li> Capillary electrophoresis (CE) methods used in submillimeter diameter capillaries and in micro and nanofluidic channels.</li> <li> Performed the Biotechnology techniques cytogenetics and PCR methods.</li> <li> Created Standard Operating Procedures (SOP) for instrumental analysis.</li> <li> Fundamental lab procedures including pipetting, buffer preparation, weighing.</li> <li> Recorded laboratory data and graphed the results to identify significant variations.</li> <li> Prepared reports complying with FDA, ISO, cGMP and internal regulations; and coordinated material, instrument and process validations.</li> <li> Maintained lab set up by ordering common supplies and chemicals.</li> <li> Titanium dioxide nanoparticles with blank terahertz scanning reflectometer.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_977598884_3_646463061" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="977598884JSTD3"> 11/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="977598884EDDT3"> 12/2015</span> </span> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="977598884COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="977598884JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="977598884JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="977598884JDES3" itemprop="description"> <ul> <li> Determine their thickness profile.</li> <li> Analytical testing and method development and method validation.</li> <li> Confirming the ability of this technique to resolve small variations in Ti02 layer thickness and consequently adsorption.</li> <li> Capillary electrophoresis (CE) methods used in submillimeter diameter capillaries and in micro- and nanofluidic channels.</li> <li> Chromatographic techniques (GC).</li> <li> Developed new analytical methods based on testing results.</li> <li> Created Standard Operating Procedures (SOP) for instrumental analysis.</li> <li> Performed a variety of technical laboratory functions in the operation and maintenance of laboratory equipment calibrating.</li> <li> Prepared reports complying with FDA, ISO, cGMP and internal regulations and coordinated material, instrument and process validations.</li> <li> Maintenance and Calibration of Analytical Instruments such as HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter and analytical balances.</li> <li> Fundamental lab procedures including pipetting, buffer preparation, weighing.</li> <li> Essential to develop a new compound of antibiotics.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_977598884_4_646463062" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="977598884JSTD4"> 12/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="977598884EDDT4"> 04/2012</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="977598884JTIT4"> Research Associate</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="977598884COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="977598884JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="977598884JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="977598884JDES4" itemprop="description"> <ul> <li> Isolation, identification, Bioprocessing and characterization of secondary metabolites from the soil screened microorganism.</li> <li> Screening of soil actinomycetes from the different soil samples.</li> <li> Taxonomical studies for antibiotic producing isolates.</li> <li> Morphological and cultural characterization.</li> <li> Total genomic DNA isolation & PCR & Cloning of polyene CYP gene
(cytochrome P-450 hydroxlase).</li> <li> Bioprocessing for antibiotic production.</li> <li> Biological activity such as Antimicrobial activity, cytotoxic activity, Genotoxic activity.</li> <li> Research will be constant requirement for new antibiotic compounds to overcome the resistant capacity in microorganisms.</li> <li> Fundamental lab procedures including pipetting, buffer preparation, SDS-PAGE, tissue culture, RNA/DNA manipulations.</li> <li> Achievement.</li> <li> GOLD MEDAL for securing highest marks in Master of Pharmacy, JSS College of Pharmacy.</li> <li> Awarded cash price for M.</li> <li> Pharm Dissertation work by "TAMILNADU PHARMACEUTICAL WELFARE TRUST", 2013
Seminars/Workshops attended.</li> <li> Participated in "Indo-European Symposium on Alternative Approaches to Animal Testing" on Dec.8, 2010 at JSS College of Pharmacy, Ooty.</li> <li> Participated in "national workshop on potentials of medicinal plants of Nilgiri Biosphere reserve" on December 8-10th, 2011 at JSS College of pharmacy, Ooty.</li> <li> Indian Pharmaceutical Student Congress-2009 held in Bangalore.</li> <li> Indian pharmaceutical congress-2011 held in Bangalore.</li> <li> Experimental skills.</li> <li> Basic Biotechnological experiments (in-vitro and in-vivo).</li> <li> Skillful in handling cell-lines.</li> <li> Mammalian Cell Culture).</li> <li> Aseptic handling of Micro-organism.</li> <li> Electrophoresis Gel-documentation Techniques.</li> <li> DNA isolation and RNA/DNA/protein extractions.</li> <li> Operational knowledge of analytical instrumentation like HPLC, GC, LC/MS, UPLC, TLC,.</li> <li> FTIR, UV-VIS spectrophotometer, and KF coulometer,.</li> <li> Wet chemistry techniques.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC977598885" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC977598885"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_977598885_1_646463063" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="977598885GRYR1"> August 2012</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="977598885DGRE1" itemprop="name"> Master of Pharmacy</span> <span> : </span> <span class="programline" id="977598885STUY1"> Bio Technology</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="977598885SCHO1" itemprop="name"> JSS College of Pharmacy</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="977598885SCIT1"> City</span> <span class="joblocation jobstate" id="977598885SSTA1"> </span> <span class="joblocation jobstate" id="977598885SCNT1"> India</span> </span> <span class="paddedline"> <span class="field" id="977598885FRFM1"> Bio Technology 3.80/4.0</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_977598885_2_646463064" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="977598885GRYR2"> May 2010</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="977598885DGRE2" itemprop="name"> Bachelor of Pharmacy</span> <span class="programline" id="977598885STUY2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="977598885SCHO2" itemprop="name"> Kakatiya University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="977598885SCIT2"> City</span> <span class="joblocation jobstate" id="977598885SSTA2"> </span> <span class="joblocation jobstate" id="977598885SCNT2"> India</span> </span> <span class="paddedline"> <span class="field" id="977598885FRFM2"> 3.60/4.0</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL977598888" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL977598888"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_977598888_1_646463067" style="padding-top:0px;"> <div class="field singlecolumn" id="977598888FRFM1"> Epic go-live, Basic, Biotechnology, Calibration, Cell Culture, chemistry, Dec, DNA, documentation, ELISA, experiments, FT-IR, FTIR, GC, HPLC, imaging, ISO, laboratory equipment, MS office, PAGE, PCR, producing, programming, requirement, Research, SAS, scanning, Seminars, SOP, Symposium, UV, Validation, weighing, Workshops</div> </div> </div> </div>
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10,553,553 |
INFORMATION-TECHNOLOGY
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Active Directory, administrative support, Adobe Acrobat, backup, budget, Client/Server, hardware, Client, client support, DAS, database, disaster recovery, Ghost, LAN, laptops, Mac hardware, Mac, Exchange, Microsoft Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Microsoft Windows 2003, Windows XP, NEC, Novell, operating systems, PBX, peripherals, Policies, purchasing, servers, SLA, SQL, Symantec, technical support, phones, WAN, Windows Server
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Master of Science: Business Information Technology, DePaul University, Bachelor of Science: Network and Communications Management, DeVry University
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Information Technology Manager, IT Administrator, Network Administrator, Information Technology Consultant, College of Education Computer Technician
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INFORMATION TECHNOLOGY MANAGER Summary Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. Highlights Operations management Project tracking Performance criteria tracking Waterfall framework Scrum methodology Enterprise platforms Salary structure/compensation analysis Calm under pressure Compensation/benefits administration Staff development Client communication Experience Information Technology Manager , 03/2013 to Current Company Name － City , State Managed a four-person local IT team, allocating resources to ongoing projects and enforcing deadlines. Drove business KPIs through rapid iteration of customer-facing product features. Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Collaborated with the global team to resolve IT support cases. Build and maintain a staff of five & terminate for cause one employee. Create and audit processes interlocking with other teams, adjust as required. Manage travel and budget for staff on-site visits. Ownership of SaaS customers in North America, Canada and Australia. Defined project deliverables and monitored status of tasks. Executed proof of concept implementations to validate product feasibility. IT Administrator , 06/2011 to 03/2013 Company Name － City , State Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security. Maintained security, backup, and redundancy strategies. Ownership of IT Infrastructure and Client/Server management (Chicago, Houston, Montreal and Sydney). Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. Manage North America production data center (SaaS) and disaster recovery applications. Deploy and manage VMware architecture. Monitor and created automatic actions related to hardware and web servers. Engineered IT infrastructure for reliable WAN and LAN connectivity. Active Directory and Group Policy configuration and deployment. Provided client support for production. SQL Administration. Deployed over 30 NEC phones and support for NEC PBX. Responsible for purchasing and product recommendations. Network Administrator , 02/2010 to 05/2011 Company Name － City , State Tested, configured and deployed Windows 7 operating system with Acronis Snap Deploy. Deployed and tested Microsoft Exchange 2010 in VMware. Administered SQL 2005 database to run Dentrix and DEXIS software. Configuration and implementation of Group Policies. Information Technology Consultant , 10/2008 to 05/2011 Company Name － City , State Managed and provided security administrative support for Paine Wetzel ONCOR International, Northridge Group, Rent Here Realty, and Northwestern Dental Center. Supported Microsoft Windows 2003, XP, Vista and Mac operating systems. Responsible for purchase decisions to provide the best end point security solutions. Obtained Milestone Advanced Certified Partner for video surveillance. Network Administrator , 10/2008 to 05/2011 Company Name － City , State Installed and configured LAN with Windows XP and Windows Vista clients. Administration of Microsoft Active Directory. Administration of Microsoft Exchange 2003 systems including backup and recovery. Deploy Symantec endpoint security solutions and implemented disaster recovery. Managed multiple desktop applications: Microsoft Office, Adobe Acrobat, ACT. Administration of intranet. Network Administrator , 10/2008 to 12/2009 Company Name － City , State Provided on-site technical support for Windows 2003 and 2008 servers, workstations, laptops, Blackberries, and iPhones. Migrated to Exchange 2007 SCR from Exchange 2003 with PowerShell and DAS. Managed Windows Server 2008 and Windows 7. College of Education Computer Technician , 07/2006 to 06/2008 Company Name － City , State Performed PC and Mac hardware and software configurations. Troubleshot general Novell Client issues. Installed and maintained peripherals. Built images to be used with Symantec Ghost. Education Master of Science : Business Information Technology , 2018 DePaul University － City , State Bachelor of Science : Network and Communications Management , 2009 DeVry University － City , State Skills Active Directory, administrative support, Adobe Acrobat, Architect, backup, budget, Client/Server, hardware, Concept, Client, clients, client support, DAS, database, disaster recovery, Ghost, LAN, laptops, Mac hardware, Mac, Exchange, Microsoft Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, Microsoft Windows 2003, Windows XP, NEC, Novell, operating systems, operating system, PBX, peripherals, Policies, processes, purchasing, servers, SLA, SQL, Symantec, technical support, phones, Video, Vista, web servers, WAN, Windows Server
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME915433059" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_915433059_1_601098111" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="915433059FNAM1"> </span> <span> </span> <span class="field" id="915433059LNAM1"> INFORMATION TECHNOLOGY MANAGER</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM915433061" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM915433061"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_915433061_1_601098124" style="padding-top:0px;"> <div class="field singlecolumn txtLeft" id="915433061FRFM1"> <span class=""> Dedicated <font color="#000" style="color: rgb(0, 0, 0);"> IT Manager</font> well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. </span> </div> </div> </div> <div class="section" id="SECTION_HILT915433062" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT915433062"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_915433062_1_601103426" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="915433062SKC11"> <ul> <li class=""> Operations management</li> <li class=""> Project tracking </li> <li class=""> Performance criteria tracking</li> <li class=""> Waterfall framework</li> <li class=""> Scrum methodology</li> <li class=""> Enterprise platforms<br/> </li> </ul> </td> <td class="field twocol_2" id="915433062SKC21"> <ul> <li> Salary structure/compensation analysis</li> <li> Calm under pressure</li> <li class=""> Compensation/benefits administration</li> <li class=""> Staff development</li> <li class=""> Client communication</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR915433063" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR915433063"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_915433063_1_601098113" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="915433063JTIT1"> Information Technology Manager</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="915433063JSTD1"> 03/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="915433063EDDT1"> Current</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="915433063COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="915433063JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="915433063JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="915433063JDES1" itemprop="description"> <ul> <li> <span class=""> Managed a four-person local IT team, allocating resources to ongoing projects and enforcing deadlines.</span> </li> </ul> <ul> <li> <span class=""> Drove business KPIs through rapid iteration of customer-facing product features.</span> </li> <li> <span class=""> <span class=""> Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.</span> </span> </li> <li> <span class=""> <span class=""> <span class=""> Collaborated with the global team to resolve IT support cases. </span> </span> </span> </li> <li> <span class=""> <span class=""> </span> </span> Build and maintain a staff of five & terminate for cause one employee.</li> <li> Create and audit processes interlocking with other teams, adjust as required.</li> <li> Manage travel and budget for staff on-site visits.</li> <li> Ownership of SaaS customers in North America, Canada and Australia.</li> <li> <span class=""> Defined project deliverables and monitored status of tasks.</span> </li> <li> <span class=""> <span class=""> <span class=""> Executed proof of concept implementations to validate product feasibility. </span> </span> </span> </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_915433063_2_601098115" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="915433063JTIT2"> IT Administrator</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="915433063JSTD2"> 06/2011</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="915433063EDDT2"> 03/2013</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="915433063COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="915433063JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="915433063JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="915433063JDES2" itemprop="description"> <ul> <li> <span class=""> Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security.</span> </li> <li> <span class=""> <span class=""> Maintained security, backup, and redundancy strategies. </span> </span> </li> <li class="tempListItem" style="list-style-type:none"> </li> <li class="tempListItem" style="list-style-type:none"> </li> <div class="newSpan" style="margin-left: -69px;"> </div> <li class="tempListItem" style="list-style-type:none"> </li> <li class="tempListItem" style="list-style-type:none"> </li> <li> Ownership of IT Infrastructure and Client/Server management (Chicago, Houston, Montreal and Sydney).</li> <li> <span class=""> Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. </span> </li> <li> Manage North America production data center (SaaS) and disaster recovery applications.</li> <li> Deploy and manage VMware architecture.</li> <li> Monitor and created automatic actions related to hardware and web servers.</li> <li> Engineered IT infrastructure for reliable WAN and LAN connectivity.</li> <li> Active Directory and Group Policy configuration and deployment.</li> <li> Provided client support for production.</li> <li> SQL Administration.</li> <li> Deployed over 30 NEC phones and support for NEC PBX.</li> <li> Responsible for purchasing and product recommendations.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_915433063_3_601098118" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="915433063JTIT3"> Network Administrator</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="915433063JSTD3"> 02/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="915433063EDDT3"> 05/2011</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="915433063COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="915433063JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="915433063JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="915433063JDES3" itemprop="description"> <ul> <li> Tested, configured and deployed Windows 7 operating system with Acronis Snap Deploy.</li> <li> Deployed and tested Microsoft Exchange 2010 in VMware.</li> <li> Administered SQL 2005 database to run Dentrix and DEXIS software.</li> <li> Configuration and implementation of Group Policies.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_915433063_4_601098116" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="915433063JTIT4"> Information Technology Consultant</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="915433063JSTD4"> 10/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="915433063EDDT4"> 05/2011</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="915433063COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="915433063JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="915433063JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="915433063JDES4" itemprop="description"> <ul> <li> Managed and provided security administrative support for Paine Wetzel ONCOR International, Northridge Group, Rent Here Realty, and Northwestern Dental Center.</li> <li> Supported Microsoft Windows 2003, XP, Vista and Mac operating systems.</li> <li> Responsible for purchase decisions to provide the best end point security solutions.</li> <li> Obtained Milestone Advanced Certified Partner for video surveillance.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_915433063_5_601098117" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="915433063JTIT5"> Network Administrator</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="915433063JSTD5"> 10/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="915433063EDDT5"> 05/2011</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="915433063COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="915433063JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="915433063JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="915433063JDES5" itemprop="description"> <ul> <li> Installed and configured LAN with Windows XP and Windows Vista clients.</li> <li> Administration of Microsoft Active Directory.</li> <li> Administration of Microsoft Exchange 2003 systems including backup and recovery.</li> <li> Deploy Symantec endpoint security solutions and implemented disaster recovery.</li> <li> Managed multiple desktop applications: Microsoft Office, Adobe Acrobat, ACT.</li> <li> Administration of intranet.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_915433063_6_601098119" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="915433063JTIT6"> Network Administrator</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="915433063JSTD6"> 10/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="915433063EDDT6"> 12/2009</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="915433063COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="915433063JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="915433063JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="915433063JDES6" itemprop="description"> <ul> <li> Provided on-site technical support for Windows 2003 and 2008 servers, workstations, laptops, Blackberries, and iPhones.</li> <li> Migrated to Exchange 2007 SCR from Exchange 2003 with PowerShell and DAS.</li> <li> Managed Windows Server 2008 and Windows 7.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_915433063_7_601098120" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="915433063JTIT7"> College of Education Computer Technician</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="915433063JSTD7"> 07/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="915433063EDDT7"> 06/2008</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="915433063COMP7" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="915433063JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="915433063JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline txtLeft"> <span class="jobline txtLeft" id="915433063JDES7" itemprop="description"> <ul> <li> Performed PC and Mac hardware and software configurations.</li> <li> Troubleshot general Novell Client issues.</li> <li> Installed and maintained peripherals.</li> <li> Built images to be used with Symantec Ghost.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC915433064" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC915433064"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_915433064_1_601098121" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="915433064DGRE1" itemprop="name"> Master of Science</span> <span> :</span> <span class="programline" dependency="STUY" id="915433064STUY1"> Business Information Technology</span> <span> ,</span> <span class="jobdates" id="915433064GRYR1"> 2018</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="915433064SCHO1" itemprop="name"> DePaul University</span> <span> － </span> <span class="joblocation jobcity" id="915433064SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="915433064SSTA1"> State</span> <span class="joblocation jobstate" id="915433064SCNT1"> </span> </span> <span class="paddedline txtLeft"> <span class="field" id="915433064FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_915433064_2_601098123" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="915433064DGRE2" itemprop="name"> Bachelor of Science</span> <span> :</span> <span class="programline" dependency="STUY" id="915433064STUY2"> Network and Communications Management</span> <span> ,</span> <span class="jobdates" id="915433064GRYR2"> 2009</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="915433064SCHO2" itemprop="name"> DeVry University</span> <span> － </span> <span class="joblocation jobcity" id="915433064SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="915433064SSTA2"> State</span> <span class="joblocation jobstate" id="915433064SCNT2"> </span> </span> <span class="paddedline txtLeft"> <span class="field" id="915433064FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL915433066" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL915433066"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_915433066_1_601098125" style="padding-top:0px;"> <div class="field singlecolumn txtLeft" id="915433066FRFM1"> Active Directory, administrative support, Adobe Acrobat, Architect, backup, budget, Client/Server, hardware, Concept, Client, clients, client support, DAS, database, disaster recovery, Ghost, LAN, laptops, Mac hardware, Mac, Exchange, Microsoft Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, Microsoft Windows 2003, Windows XP, NEC, Novell, operating systems, operating system, PBX, peripherals, Policies, processes, purchasing, servers, SLA, SQL, Symantec, technical support, phones, Video, Vista, web servers, WAN, Windows Server</div> </div> </div> </div>
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15,118,506 |
INFORMATION-TECHNOLOGY
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Microsoft Server 2003, 2008, 2012, Exchange Server 2007, 2010, VMware ESXi, VMware vCenter, VMware Horizon View 5.x, 6.x, and 7.x, Microsoft Hyper-V, Cisco UCM and Unity, Help Desk, ITIL Service Catalog, Vendor Management, Budgeting, Project Management, SLA Management, Asset Management
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Cardinal Stritch University, Management Information Systems, Bachelor of Science
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Director of Information Technology, IT Administrator, New Car Sales, IT Consultant
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DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Innovative executive and technology professional with strong work ethic and excellent communication skills, experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional business environment. Skill Highlights Microsoft Server 2003, 2008, 2012 Exchange Server 2007, 2010 VMware ESXi VMware vCenter VMware Horizon View 5.x, 6.x, and 7.x Microsoft Hyper-V Cisco UCM and Unity Help Desk ITIL Service Catalog Vendor Management Budgeting Project Management SLA Management Asset Management Professional Experience Director of Information Technology 11/2012 to Current Company Name City , State Developed and implemented the IT strategy for the organization including software, support and infrastructure Hired, developed, and managed IT staff Negotiated terms and products from external vendors, including changes needed as business needs changed Met and exceeded goals set by executive leadership accomplishing both time and financial gains Set annual budgets for organizational technology needs IT Administrator 03/2008 to 11/2012 Company Name City , State Planned, installed and managed Microsoft domain environment utilizing Microsoft Server 2008 Upgraded environment to Server 2012 Planned, installed and managed Microsoft Exchange server, successfully migrating end user data from third party non-Exchange environment Planned, installed and managed VMware platform for a virtual environment. Converted all physical servers to virtual environment Planned, installed and managed VMware Horizon View virtual desktop environment Successfully migrated 120 users from physical computers to zero clients utilizing the VDI environment Maintained Cisco routing, switching, VoIP, and camera infrastructure, implementing our design utilizing third party vendors Managed help desk, utilizing ITIL framework for 260 end users Executed break/fix for computers, printers, security system, camera system, and all A/V systems New Car Sales 08/2005 to 02/2008 Company Name City , State Recognized by Toyota as one of the top salespeople in the Chicago Region IT Consultant 01/2000 to 08/2005 Company Name City , State Provided IT consultation and implementation of retail cash register networks Managed staff of more than 10 independent IT contractors in implementation of contract projects Acted as project manager for new equipment and software roll outs for some of the largest retail chains in the US including Wal-Mart, Mar-Maxx, and Toys 'R Us Certifications VMware Certified Professional 5 - Data Center Virtualization VMware Certified Professional 5 - Desktop Virtualization ITIL Foundation Certified Microsoft Certified Professional - Server 2012 Core Accomplishments Leadership Skills: Led committee to successfully change our organization's dealership management system (DMS). The DMS is similar to an ERP system for auto dealerships Charged with maintaining compliance and security for customer data. Successfully manage data sharing relationships with more than ten third party vendors. Worked closely with DMS provider to develop an acceptable secure data sharing platform. Project Management: Currently managing the conversion of the dealership to a new dealership management system. Created and ran sub-committees, mapped out and executed the conversion plan, responsible for many key process changes and workflows Served as project manager for project creating a paperless work flow and digital storage process which resulted in 50% reduction of administrative processing time, $30,000/year reduction in costs, while increasing document availability and storage accuracy. As project manager, developed Smart Motors domain environment including group policy, DNS, multiple domain controllers, and OU structure. Managed email conversion project, deploying Smart Motors' on-site Exchange server. Converted existing email accounts from non-Exchange and provide access via Outlook Web App and mobile phone connections Served as project manager on several projects developing Smart Motors' virtual environment, including 5 esxi hosts separated into two resource pools, vCenter, Horizon View for 120 users utilizing 2 view connection servers and a security server Installed and mange TrendMicro agentless security for VMware View Staff Development: Frequently met one on one with staff to determine motivation and goals. Guided staff in creation of goals and the pursuit there of Presented daily topics in morning meetings to inform and reinforce company core values such as commitment to quality, customer satisfaction, and continuous improvment Developed and implemented a training program for new employees, providing them with the technology skills necessary for efficient and successful use of company technology tools Operations Management: Managed the infrastructure to support 260 users selling 500 vehicles and servicing 7,000 vehicles each month Handled all technology vendor interactions including contract negotiations, SLA monitoring, and license utilization Education Bachelor of Science : Management Information Systems Cardinal Stritch University City , State Online Profile LinkedIn www.linkedin.com/in/RobertRJordan
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME581339712" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_581339712_1_378444117" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="581339712FNAM1"> </span> <span> </span> <span class="field lName" id="581339712LNAM1"> DIRECTOR OF INFORMATION TECHNOLOGY</span> </div> </div> </div> <div class="section" id="SECTION_SUMM581339714" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM581339714"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_581339714_1_378446217" style="padding-top:0px;"> <div class="field singlecolumn" id="581339714FRFM1"> <p align="LEFT"> Innovative executive and technology professional with strong work ethic and excellent communication skills, experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional business environment.<font> </font> </p> <p> </p> </div> </div> </div> <div class="section" id="SECTION_HILT581339715" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT581339715"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_581339715_1_378445700" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="581339715SKC11"> <ul> <li> Microsoft Server 2003, 2008, 2012</li> <li> Exchange Server 2007, 2010</li> <li> VMware ESXi</li> <li> VMware vCenter</li> <li> VMware Horizon View 5.x, 6.x, and 7.x</li> <li> Microsoft Hyper-V</li> <li> Cisco UCM and Unity</li> </ul> </td> <td class="field twocol_2" id="581339715SKC21"> <ul> <li> Help Desk</li> <li> ITIL Service Catalog</li> <li> Vendor Management</li> <li> Budgeting</li> <li> Project Management</li> <li> SLA Management</li> <li> Asset Management</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR581339717" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR581339717"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_581339717_1_378451485" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="581339717JTIT1"> Director of Information Technology</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="581339717JSTD1"> 11/2012</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="581339717EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="581339717COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="581339717JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="581339717JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="581339717JDES1" itemprop="description"> <ul> <li> Developed and implemented the IT strategy for the organization including software, support and infrastructure</li> <li> Hired, developed, and managed IT staff</li> <li> Negotiated terms and products from external vendors, including changes needed as business needs changed</li> <li> Met and exceeded goals set by executive leadership accomplishing both time and financial gains</li> <li> Set annual budgets for organizational technology needs</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_581339717_2_378451762" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="581339717JTIT2"> IT Administrator</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="581339717JSTD2"> 03/2008</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="581339717EDDT2"> 11/2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="581339717COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="581339717JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="581339717JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="581339717JDES2" itemprop="description"> <ul> <li> Planned, installed and managed Microsoft domain environment utilizing Microsoft Server 2008</li> <li> Upgraded environment to Server 2012</li> <li> Planned, installed and managed Microsoft Exchange server, successfully migrating end user data from third party non-Exchange environment</li> <li> Planned, installed and managed VMware platform for a virtual environment. Converted all physical servers to virtual environment</li> <li> Planned, installed and managed VMware Horizon View virtual desktop environment</li> <li> Successfully migrated 120 users from physical computers to zero clients utilizing the VDI environment</li> <li> Maintained Cisco routing, switching, VoIP, and camera infrastructure, implementing our design utilizing third party vendors</li> <li> Managed help desk, utilizing ITIL framework for 260 end users</li> <li> Executed break/fix for computers, printers, security system, camera system, and all A/V systems</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_581339717_3_378474395" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="581339717JTIT3"> New Car Sales</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="581339717JSTD3"> 08/2005</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="581339717EDDT3"> 02/2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="581339717COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="581339717JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="581339717JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="581339717JDES3" itemprop="description"> <ul> <li> Recognized by Toyota as one of the top salespeople in the Chicago Region</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_581339717_4_378475578" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="581339717JTIT4"> IT Consultant</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="581339717JSTD4"> 01/2000</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="581339717EDDT4"> 08/2005</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="581339717COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="581339717JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="581339717JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="581339717JDES4" itemprop="description"> <ul> <li> Provided IT consultation and implementation of retail cash register networks</li> <li> Managed staff of more than 10 independent IT contractors in implementation of contract projects</li> <li> Acted as project manager for new equipment and software roll outs for some of the largest retail chains in the US including Wal-Mart, Mar-Maxx, and Toys 'R Us</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_CERT581387654" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_CERT581387654"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_581387654_1_378476677" style="padding-top:0px;"> <div class="field singlecolumn" id="581387654FRFM1"> <p style="text-align: left;"> VMware Certified Professional 5 - Data Center Virtualization</p> <br/> <p style="text-align: left;"> VMware Certified Professional 5 - Desktop Virtualization</p> <br/> <p style="text-align: left;"> ITIL Foundation Certified</p> <div style="text-align: left;"> </div> <div style="text-align: left;"> Microsoft Certified Professional - Server 2012</div> </div> </div> </div> <div class="section" id="SECTION_ACCM581339716" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM581339716"> Core Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_581339716_1_378493469" style="padding-top:0px;"> <div class="field singlecolumn" id="581339716FRFM1"> <p align="LEFT"> <b> <i> Leadership Skills:</i> </b> </p> <ul> <li> Led committee to successfully change our organization's dealership management system (DMS). The DMS is similar to an ERP system for auto dealerships</li> <li> Charged with maintaining compliance and security for customer data. Successfully manage data sharing relationships with more than ten third party vendors. Worked closely with DMS provider to develop an acceptable secure data sharing platform. </li> </ul> <p align="LEFT"> <b> <i> Project Management:</i> </b> </p> <ul> <li> Currently managing the conversion of the dealership to a new dealership management system. Created and ran sub-committees, mapped out and executed the conversion plan, responsible for many key process changes and workflows </li> <li> Served as project manager for project creating a paperless work flow and digital storage process which resulted in 50% reduction of administrative processing time, $30,000/year reduction in costs, while increasing document availability and storage accuracy.</li> <li> As project manager, developed Smart Motors domain environment including group policy, DNS, multiple domain controllers, and OU structure.</li> <li> Managed email conversion project, deploying Smart Motors' on-site Exchange server. Converted existing email accounts from non-Exchange and provide access via Outlook Web App and mobile phone connections </li> <li> Served as project manager on several projects developing Smart Motors' virtual environment, including 5 esxi hosts separated into two resource pools, vCenter, Horizon View for 120 users utilizing 2 view connection servers and a security server</li> <li> Installed and mange TrendMicro agentless security for VMware View</li> </ul> <p align="LEFT"> <b> <i> Staff Development:</i> </b> </p> <ul> <li> Frequently met one on one with staff to determine motivation and goals. Guided staff in creation of goals and the pursuit there of</li> <li> Presented daily topics in morning meetings to inform and reinforce company core values such as commitment to quality, customer satisfaction, and continuous improvment</li> <li> Developed and implemented a training program for new employees, providing them with the technology skills necessary for efficient and successful use of company technology tools</li> </ul> <p align="LEFT"> <b> <i> Operations Management:</i> </b> </p> <ul> <li> Managed the infrastructure to support 260 users selling 500 vehicles and servicing 7,000 vehicles each month</li> <li> Handled all technology vendor interactions including contract negotiations, SLA monitoring, and license utilization</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EDUC581339718" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC581339718"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_581339718_1_378493958" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="581339718DGRE1" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="581339718STUY1"> Management Information Systems</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="581339718SCHO1" itemprop="name"> Cardinal Stritch University</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="581339718SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="581339718SSTA1"> State</span> <span class="joblocation eduCountry" id="581339718SCNT1"> </span> </span> </span> <span class="paddedline"> <span class="field" id="581339718FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_CUST581414868" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_CUST581414868"> Online Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_581414868_1_378494512" style="padding-top:0px;"> <div class="field singlecolumn" id="581414868FRFM1"> <p align="LEFT"> LinkedIn</p> <p align="LEFT"> <span target="_blank"> www.linkedin.com/in/RobertRJordan</span> </p> </div> </div> </div> </div>
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18,176,523 |
INFORMATION-TECHNOLOGY
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Operations management, Staff development, Change management, Cross-functional team management, Supervision and training, Sound judgment, Computer-savvy, Calm under pressure, Complex problem solving, 3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades
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Bachelor of Science, Industrial Technology, East Carolina University, Associate of Arts, Business, University of Phoenix/WIU
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Senior Information Technology Manager, Senior Information Systems Professional, Network Support Engineer, Senior Technician
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SENIOR INFORMATION TECHNOLOGY MANAGER Executive Summary Results-focused Information Technology management professional offering Twenty-Two years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to both financial and operational success. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth by challenging others beyond just doing the work, but, to bring creativity, ownership and pride i the work we do. Core Qualifications Operations management Staff development Change management Cross-functional team management Supervision and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Professional Experience Senior Information Technology Manager Jan 2000 to Jan 2016 Company Name － City , State Program Manager that drove and finalized a major project initiative consisting of migrating 13,000 Exchange On-Premise mail users/accounts to cloud based services (Office 365) Program Manager responsible for implementation and management of systems that allow Asset/Lease Reporting, Enterprise Backup, Patch Management and Application Distribution to over 10,000 PC's globally utilizing cloud based solutions. IT Lead role and stakeholder in reducing our global Data Center Footprint from Twenty-Three to Two Data Centers in North America and One Communications Hub in each global Region Long term expertise in Deployment and Management of Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory and Federated Services) SQL and System Center Management/Deployment products. Well versed in Disaster Recovery utilizing multiple Data Centers and Storage Arrays. Managed team of [number] of professionals.Reduced and controlled expenses by [actions].Defined strategy and business plan for [business area].Directed strategic initiatives to achieve [organizational objective]. Senior Information Systems Professional Jan 1996 to Jan 1999 Company Name － City , State Developed long and short-term technology Server and Storage plans, formulated policies and procedures, and provided technology presentations to diverse groups of internal customers. Worked closely with Washington State Agencies in regards to sharing healthcare data and trusted networks Supervised team of technicians in deployment and support of network and technology infrastructure. Significant design and execution of Directory based services, related servers and business systems Designed and monitored server and storage systems, implemented fault tolerance and redundancy. Network Support Engineer Jan 1995 to Jan 1996 Company Name － City , State Provided support for NT, Netware, Macintosh, Cisco, 3Com, and Bay networks. Clients included mid-size to large Enterprise Seattle-area corporations. Installations, upgrades, repairs, configuration, and troubleshooting on multiple platforms and infrastructures. Oversaw network systems, and implemented firewall and other network security functions. Senior Technician Jan 1993 to Jan 1995 Company Name － City End of the line hardware and software support. Responsible for troubleshooting, identifying, and resolving end user hardware and application issues. Trained and provided technical direction to junior technicians. Education Bachelor of Science , Industrial Technology East Carolina University － City , State , USA Industrial TechnologyCoursework in [Course Name] Associate of Arts , Business University of Phoenix/WIU BusinessCoursework in Business Administration and Finance[Number] GPA Certifications Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security + Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred by Institute of Management Accountants (IMA) Affiliations VMware Users group EMC Users group Association of Information Technology Professionals Leadership Development Program Skills 3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME721594346" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_721594346_1_467351344" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="721594346FNAM1"> </span> <span> </span> <span class="field" id="721594346LNAM1"> SENIOR INFORMATION TECHNOLOGY MANAGER</span> </div> </div> </div> <div class="section" id="SECTION_SUMM721594348" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM721594348"> Executive Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594348_1_467351354" style="padding-top:0px;"> <div class="field singlecolumn" id="721594348FRFM1"> <p align="LEFT"> Results-focused Information Technology management professional offering Twenty-Two years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to both financial and operational success. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth by challenging others beyond just doing the work, but, to bring creativity, ownership and pride i the work we do.</p> </div> </div> </div> <div class="section" id="SECTION_HILT721594349" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT721594349"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594349_1_467355300" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="721594349SKC11"> <ul> <li> Operations management</li> <li> Staff development</li> <li> Change management</li> <li> Cross-functional team management</li> <li> Supervision and training</li> <li> Sound judgment</li> <li> Computer-savvy</li> <li> Calm under pressure</li> <li> Complex problem solving</li> </ul> </td> <td class="field twocol_2" id="721594349SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR721594350" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR721594350"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594350_1_467351346" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="721594350JTIT1"> Senior Information Technology Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="721594350JSTD1"> Jan 2000</span> <span> to </span> <span class="jobdates" format="%b %Y" id="721594350EDDT1"> Jan 2016</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="721594350COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="721594350JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="721594350JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="721594350JDES1" itemprop="description"> <ul> <li> Program Manager that drove and finalized a major project initiative consisting of migrating 13,000 Exchange On-Premise mail users/accounts to cloud based services (Office 365) Program Manager responsible for implementation and management of systems that allow Asset/Lease Reporting, Enterprise Backup, Patch Management and Application Distribution to over 10,000 PC's globally utilizing cloud based solutions.</li> <li> IT Lead role and stakeholder in reducing our global Data Center Footprint from Twenty-Three to Two Data Centers in North America and One Communications Hub in each global Region Long term expertise in Deployment and Management of Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory and Federated Services) SQL and System Center Management/Deployment products.</li> <li> Well versed in Disaster Recovery utilizing multiple Data Centers and Storage Arrays.</li> </ul> <p align="LEFT"> Managed team of [number] of professionals.Reduced and controlled expenses by [actions].Defined strategy and business plan for [business area].Directed strategic initiatives to achieve [organizational objective].</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_721594350_2_467351347" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="721594350JTIT2"> Senior Information Systems Professional</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="721594350JSTD2"> Jan 1996</span> <span> to </span> <span class="jobdates" format="%b %Y" id="721594350EDDT2"> Jan 1999</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="721594350COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="721594350JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="721594350JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="721594350JDES2" itemprop="description"> <ul> <li> Developed long and short-term technology Server and Storage plans, formulated policies and procedures, and provided technology presentations to diverse groups of internal customers.</li> <li> Worked closely with Washington State Agencies in regards to sharing healthcare data and trusted networks Supervised team of technicians in deployment and support of network and technology infrastructure.</li> <li> Significant design and execution of Directory based services, related servers and business systems Designed and monitored server and storage systems, implemented fault tolerance and redundancy.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_721594350_3_467351348" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="721594350JTIT3"> Network Support Engineer</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="721594350JSTD3"> Jan 1995</span> <span> to </span> <span class="jobdates" format="%b %Y" id="721594350EDDT3"> Jan 1996</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="721594350COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="721594350JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="721594350JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="721594350JDES3" itemprop="description"> <ul> <li> Provided support for NT, Netware, Macintosh, Cisco, 3Com, and Bay networks.</li> <li> Clients included mid-size to large Enterprise Seattle-area corporations.</li> <li> Installations, upgrades, repairs, configuration, and troubleshooting on multiple platforms and infrastructures.</li> <li> Oversaw network systems, and implemented firewall and other network security functions.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_721594350_4_467351350" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="721594350JTIT4"> Senior Technician</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="721594350JSTD4"> Jan 1993</span> <span> to </span> <span class="jobdates" format="%b %Y" id="721594350EDDT4"> Jan 1995</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="721594350COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="721594350JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="721594350JSTA4" itemprop="addressRegion"> </span> </span> <span class="jobline" id="721594350JDES4" itemprop="description"> <ul> <li> End of the line hardware and software support.</li> <li> Responsible for troubleshooting, identifying, and resolving end user hardware and application issues.</li> <li> Trained and provided technical direction to junior technicians.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC721594351" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC721594351"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594351_1_467351351" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="721594351DGRE1" itemprop="name"> Bachelor of Science</span> <span> , </span> <span class="programline" id="721594351STUY1"> Industrial Technology</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="721594351SCHO1" itemprop="name"> East Carolina University</span> <span> － </span> <span class="joblocation jobcity" id="721594351SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="721594351SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="721594351SCNT1"> USA</span> </span> <span class="field" id="721594351FRFM1"> <p align="LEFT"> Industrial TechnologyCoursework in [Course Name]</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_721594351_2_467351352" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="721594351DGRE2" itemprop="name"> Associate of Arts</span> <span> , </span> <span class="programline" id="721594351STUY2"> Business</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="721594351SCHO2" itemprop="name"> University of Phoenix/WIU</span> <span class="joblocation jobcity" id="721594351SCIT2"> </span> <span class="joblocation jobstate" id="721594351SSTA2"> </span> <span class="joblocation jobstate" id="721594351SCNT2"> </span> </span> <span class="field" id="721594351FRFM2"> <p align="LEFT"> BusinessCoursework in Business Administration and Finance[Number] GPA</p> </span> </div> </div> </div> <div class="section" id="SECTION_CERT721594353" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_CERT721594353"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594353_1_467351356" style="padding-top:0px;"> <div class="field singlecolumn" id="721594353FRFM1"> <p align="LEFT"> Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security + Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred by Institute of Management Accountants (IMA)</p> </div> </div> </div> <div class="section" id="SECTION_AFIL721594352" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_AFIL721594352"> Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594352_1_467351357" style="padding-top:0px;"> <div class="field singlecolumn" id="721594352FRFM1"> <p align="LEFT"> VMware Users group</p> <br/> <p align="LEFT"> EMC Users group</p> <br/> <p align="LEFT"> Association of Information Technology Professionals</p> <br/> <p align="LEFT"> Leadership Development Program</p> </div> </div> </div> <div class="section" id="SECTION_SKLL721594354" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL721594354"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594354_1_467351358" style="padding-top:0px;"> <div class="field singlecolumn" id="721594354FRFM1"> <p align="LEFT"> 3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades</p> </div> </div> </div> </div>
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24,020,470 |
INFORMATION-TECHNOLOGY
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Exceptional telephone etiquette, Vast technical knowledge, Troubleshooting proficiency, DHCP/DNS Ethernet and Firewall proficient, CompTIA A+, Net+, Mobile devices, Technical help desk experience, Database servers, Problem solving skills, Microsoft Office Specialist, Drive duplication and imaging knowledge, Salesforce.com, TapScan, Joomla, WordPress, Photoshop, Illustrator, Desktop Support and trainer
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Ashworth College, Computer Technology/Computer Systems Technology, Undergraduate Certificate, SUNY Orange, Business Administration, Associate of Arts and Sciences
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Information Technology Specialist, IT Systems Administrator, Field Service Technician II, Kodak Imaging Expert / Field Marketing Specialist, Merchandising / Marketing Specialist, Digital Imaging Specialist, Business Machines Sales Associate
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INFORMATION TECHNOLOGY SPECIALIST Summary Over twelve years of experience providing high quality consulting and technical assistance to home and business end users. As a field service technician since late 2004, I am able to install, repair and maintain many types of Point of Sale register equipment as well as servers, networking and related peripherals. With an ability to integrate computer skills, customer support experience and related education I thrive to exceed technical, business, and customer expectations. A long time hobby of mine is demonstrating electronics in retail stores. I really enjoy in-store demonstrations, direct sales and training sessions with employees. Continuing to improve myself is very important to me. I feel being professionally certified by CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu, IC³, the ETA, FEMA and other bodies allows me to think outside the box and create a custom solution that best fits the client's needs. Highlights Exceptional telephone etiquette Vast technical knowledge Troubleshooting proficiency DHCP/DNS Ethernet and Firewall proficient CompTIA A+, Net+ Accomplished with mobile devices Technical help desk experience Database servers Excellent problem solving skills Microsoft Office Specialist Drive duplication and imaging knowledge Adept at Troubleshooting Accomplishments Multiple technical awards for work performance.Consistently received a 100% rate of customer satisfaction.Oversaw a decrease in average daily Help Desk tickets by almost 100% Work Experience Information Technology Specialist 02/2012 to Current Company Name City , State Service and maintain numerous makes, models and types of equipment, including client servers, workstations, laptops and peripherals. Install and maintain CCTV-DVR Camera systems, Servers, network racks/patch panels, VoIP, BDR data recovery systems of which I am familiar with StorageCraft, Datto, VEEAM and Intronis, and business class cloud backup solutions. Offer business assessments ranging from DLP best practices to Wired / Wireless Network Infrastructure Audits to FINRA/HIPPA/PCI Compliance audit and testing. Currently provide support for more than 480 Windows based devices and 44 Windows/VMware servers. IT Systems Administrator 09/2008 to 05/2012 Company Name City , State Responsible for all maintenance on 55 Windows variant based workstations, Dell Precision server, IBM xSeries Blade server, the telephony/VOIP/POTS systems, T1/network troubleshooting in a multi-building environment as well as providing end user assistance and training to sales, service and management teams. Manage Windows Server 2003 with Active Directory and policies. Maintain AutoBase CRM database and Reynolds & Reynolds Repair Order writing system. Maintained a WiFi network for the technicians to use Toyota Technical Services. Performed all preventative maintenance on laser and dot matrix printers. Responsible to coordinate, purchase and install all new technology and assist outside vendors with technology related needs. I assisted the Used Car Manager with taking photographs and uploading to website & overlay of information on photos. Field Service Technician II 12/2009 to 10/2011 Company Name City , State Perform field service work on IBM servers, IBM/Lenovo desktops and IBM Point-of-Sale POS) equipment as well as repair Lexmark monochrome and color laser printers. Responsible for repairs and diagnosis on other brands such as Linksys, Symbol, Nortel, Baystack, Zebra, Datalogic, Kronos, HP, IVR Systems & Ateb Rx. Responsible to install and troubleshoot networking equipment ranging from wired switches to wireless access points,setup & troubleshoot/repair IBM pSeries RS/6000 servers and peripherals. Break/Fix technician, no escalation. Responsible for company vehicle, maintenance scheduling, RMA returns, numerous SLA contracts and full van inventory. 24/7 On-call position with overnight priority calls. I was the territory Senior Technician and successfully trained a new employee. Kodak Imaging Expert / Field Marketing Specialist 03/2006 to 12/2009 Company Name City , State I was responsible to engage and train sales associates and customers in large retail stores by organizing training events, presentations and role playing demonstrations. Tasked with increasing consumer brand awareness by selling and demonstrating Kodak products, merchandising and organizing Kodak camera and peripheral displays, and assisting with fourth quarter "Black Friday" sales events. I was rewarded each year after the sales figures were totaled for surpassing my sales goals. I enjoyed demonstrating Kodak because everyone knows Kodak, and the products were simple to use, yet produced superior photographs, prints and images. Merchandising / Marketing Specialist 10/2005 to 12/2007 Company Name City , State Worked for several divisions of ActionLink concurrently: Merchandising, Marketing and Training. In-Store marketing, merchandising and sales of technical hardware and services, such as Dell, Sprint, Logitech and Garmin. Set up plan-o-grams (POG), live units and security for sensitive equipment. Self-managed, drove own vehicle, recorded mileage. Received shipments at home and position required extensive planning before set up could begin. Digital Imaging Specialist 08/2005 to 03/2006 Company Name City , State Retail sales of digital, 35mm, and DSLR cameras and accessories. Helped promote brand awareness for targeted brands, and new features of the cameras. Trained customers on digital camera features and specifications, provided hands-on demonstrations and short photo seminars for anyone interested. I assisted in prepping store for "Black Friday" sale promotions, starting at 3:30am. I always completed the sale by walking customer to register, thanking them for the business and inviting them to come back with their purchase and show it off; many did! Seasonal position for Q4 and overstock through March. Business Machines Sales Associate 09/2002 to 07/2005 Company Name City , State Retail sales of computers, office supplies, electronics and related peripherals. Assisted. customers with printers, monitors, desktop & laptop computers, GPS and digital cameras. I was able to assist in in all departments of the store, ran the Copy Center when associates called out, made cardboard bales and used pallet jacks. I was responsible for repairing customer computers in-store and worked as store computer technician before the Easy Tech program was rolled out. I was asked by management to assist in taking a proper inventory in a nearby store plagued with inventory discrepancies, and later was tasked by district management to assist in the final stages of building, "plan-o-gramming" and stocking the Monticello, NY Staples location. I received numerous "S" pins which signify outstanding customer service being reported to corporate. Education GE - Residential Energy Auditor , Energy Management and Systems Technology/Technician : Technology 2014 Ashworth College City , State , USA GPA: Delta Epsilon Tau Honor Society, Alumni Society Delta Epsilon Tau Honor Society, Alumni Society Undergraduate Certificate in Computer Information Management , Computer Technology/Computer Systems Technology Online Courses : Technology 2010 Ashworth College City , State , USA Associate of Arts and Sciences (A.A.S : Business Administration, Management and Operations Business Management Club 2009 SUNY Orange City , State , USA Business Administration, Management and Operations Business Management Club Skills Sales Software: Salesforce.com, TapScan CMS: Joomla, WordPress Desktop Publishing Software: Photoshop, Illustrator Plethora of hardware repair and diagnostic skills Experienced Desktop Support and trainer
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME673246687" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_673246687_1_437635216" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="673246687FNAM1"> </span> <span> </span> <span class="field lName" id="673246687LNAM1"> INFORMATION TECHNOLOGY SPECIALIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM673246689" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM673246689"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673246689_1_437635234" style="padding-top:0px;"> <div class="field singlecolumn" id="673246689FRFM1"> <p align="LEFT"> Over twelve years of experience providing high quality consulting and technical assistance to home and business end users. As a field service technician since late 2004, I am able to install, repair and maintain many types of Point of Sale register equipment as well as servers, networking and related peripherals.</p> <br/> <p align="LEFT"> With an ability to integrate computer skills, customer support experience and related education I thrive to exceed technical, business, and customer expectations. A long time hobby of mine is demonstrating electronics in retail stores. I really enjoy in-store demonstrations, direct sales and training sessions with employees. </p> <br/> <p align="LEFT"> Continuing to improve myself is very important to me. I feel being professionally certified by CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu, IC³, the ETA, FEMA and other bodies allows me to think outside the box and create a custom solution that best fits the client's needs.</p> </div> </div> </div> <div class="section" id="SECTION_HILT673246690" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT673246690"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673246690_1_437636545" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="673246690SKC11"> <ul> <li> Exceptional telephone etiquette</li> <li> Vast technical knowledge</li> <li> Troubleshooting proficiency </li> <li> DHCP/DNS Ethernet and Firewall proficient</li> <li> CompTIA A+, Net+<font> </font> </li> <li> Accomplished with mobile devices</li> </ul> </td> <td class="field twocol_2" id="673246690SKC21"> <ul> <li> Technical help desk experience</li> <li> Database servers</li> <li> Excellent problem solving skills</li> <li> Microsoft Office Specialist </li> <li> Drive duplication and imaging knowledge</li> <li> Adept at Troubleshooting </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM673246691" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM673246691"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673246691_1_437637453" style="padding-top:0px;"> <div class="field singlecolumn" id="673246691FRFM1"> <p align="LEFT"> Multiple technical awards for work performance.Consistently received a 100% rate of customer satisfaction.Oversaw a decrease in average daily Help Desk tickets by almost 100%</p> </div> </div> </div> <div class="section" id="SECTION_EXPR673246692" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR673246692"> Work Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673246692_1_437635218" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673246692JTIT1"> Information Technology Specialist</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="673246692JSTD1"> 02/2012</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="673246692EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673246692COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="673246692JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="673246692JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="673246692JDES1" itemprop="description"> <ul> <li> Service and maintain numerous makes, models and types of equipment, including client servers, workstations, laptops and peripherals.</li> <li> Install and maintain CCTV-DVR Camera systems, Servers, network racks/patch panels, VoIP, BDR data recovery systems of which I am familiar with StorageCraft, Datto, VEEAM and Intronis, and business class cloud backup solutions.</li> <li> Offer business assessments ranging from DLP best practices to Wired / Wireless Network Infrastructure Audits to FINRA/HIPPA/PCI Compliance audit and testing.</li> <li> Currently provide support for more than 480 Windows based devices and 44 Windows/VMware servers.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673246692_2_437635219" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673246692JTIT2"> IT Systems Administrator</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="673246692JSTD2"> 09/2008</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="673246692EDDT2"> 05/2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673246692COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="673246692JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="673246692JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="673246692JDES2" itemprop="description"> <ul> <li> Responsible for all maintenance on 55 Windows variant based workstations, Dell Precision server, IBM xSeries Blade server, the telephony/VOIP/POTS systems, T1/network troubleshooting in a multi-building environment as well as providing end user assistance and training to sales, service and management teams.</li> <li> Manage Windows Server 2003 with Active Directory and policies.</li> <li> Maintain AutoBase CRM database and Reynolds & Reynolds Repair Order writing system.</li> <li> Maintained a WiFi network for the technicians to use Toyota Technical Services.</li> <li> Performed all preventative maintenance on laser and dot matrix printers.</li> <li> Responsible to coordinate, purchase and install all new technology and assist outside vendors with technology related needs.</li> <li> I assisted the Used Car Manager with taking photographs and uploading to website & overlay of information on photos.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673246692_3_437635221" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673246692JTIT3"> Field Service Technician II</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="673246692JSTD3"> 12/2009</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="673246692EDDT3"> 10/2011</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673246692COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="673246692JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="673246692JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="673246692JDES3" itemprop="description"> <ul> <li> Perform field service work on IBM servers, IBM/Lenovo desktops and IBM Point-of-Sale POS) equipment as well as repair Lexmark monochrome and color laser printers.</li> <li> Responsible for repairs and diagnosis on other brands such as Linksys, Symbol, Nortel, Baystack, Zebra, Datalogic, Kronos, HP, IVR Systems & Ateb Rx.</li> <li> Responsible to install and troubleshoot networking equipment ranging from wired switches to wireless access points,setup & troubleshoot/repair IBM pSeries RS/6000 servers and peripherals.</li> <li> Break/Fix technician, no escalation.</li> <li> Responsible for company vehicle, maintenance scheduling, RMA returns, numerous SLA contracts and full van inventory.</li> <li> 24/7 On-call position with overnight priority calls.</li> <li> I was the territory Senior Technician and successfully trained a new employee.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673246692_4_437635222" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673246692JTIT4"> Kodak Imaging Expert / Field Marketing Specialist</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="673246692JSTD4"> 03/2006</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="673246692EDDT4"> 12/2009</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673246692COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="673246692JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="673246692JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="673246692JDES4" itemprop="description"> <ul> <li> I was responsible to engage and train sales associates and customers in large retail stores by organizing training events, presentations and role playing demonstrations.</li> <li> Tasked with increasing consumer brand awareness by selling and demonstrating Kodak products, merchandising and organizing Kodak camera and peripheral displays, and assisting with fourth quarter "Black Friday" sales events.</li> <li> I was rewarded each year after the sales figures were totaled for surpassing my sales goals.</li> <li> I enjoyed demonstrating Kodak because everyone knows Kodak, and the products were simple to use, yet produced superior photographs, prints and images.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673246692_5_437635223" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673246692JTIT5"> Merchandising / Marketing Specialist</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="673246692JSTD5"> 10/2005</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="673246692EDDT5"> 12/2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673246692COMP5" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="673246692JCIT5" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="673246692JSTA5" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="673246692JDES5" itemprop="description"> <ul> <li> Worked for several divisions of ActionLink concurrently: Merchandising, Marketing and Training.</li> <li> In-Store marketing, merchandising and sales of technical hardware and services, such as Dell, Sprint, Logitech and Garmin.</li> <li> Set up plan-o-grams (POG), live units and security for sensitive equipment.</li> <li> Self-managed, drove own vehicle, recorded mileage.</li> <li> Received shipments at home and position required extensive planning before set up could begin.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673246692_6_437635224" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673246692JTIT6"> Digital Imaging Specialist</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="673246692JSTD6"> 08/2005</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="673246692EDDT6"> 03/2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673246692COMP6" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="673246692JCIT6" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="673246692JSTA6" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="673246692JDES6" itemprop="description"> <ul> <li> Retail sales of digital, 35mm, and DSLR cameras and accessories.</li> <li> Helped promote brand awareness for targeted brands, and new features of the cameras.</li> <li> Trained customers on digital camera features and specifications, provided hands-on demonstrations and short photo seminars for anyone interested.</li> <li> I assisted in prepping store for "Black Friday" sale promotions, starting at 3:30am.</li> <li> I always completed the sale by walking customer to register, thanking them for the business and inviting them to come back with their purchase and show it off; many did! Seasonal position for Q4 and overstock through March.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673246692_7_437635225" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="673246692JTIT7"> Business Machines Sales Associate</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="673246692JSTD7"> 09/2002</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="673246692EDDT7"> 07/2005</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="673246692COMP7" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="673246692JCIT7" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="673246692JSTA7" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="673246692JDES7" itemprop="description"> <ul> <li> Retail sales of computers, office supplies, electronics and related peripherals.</li> <li> Assisted.</li> <li> customers with printers, monitors, desktop & laptop computers, GPS and digital cameras.</li> <li> I was able to assist in in all departments of the store, ran the Copy Center when associates called out, made cardboard bales and used pallet jacks.</li> <li> I was responsible for repairing customer computers in-store and worked as store computer technician before the Easy Tech program was rolled out.</li> <li> I was asked by management to assist in taking a proper inventory in a nearby store plagued with inventory discrepancies, and later was tasked by district management to assist in the final stages of building, "plan-o-gramming" and stocking the Monticello, NY Staples location.</li> <li> I received numerous "S" pins which signify outstanding customer service being reported to corporate.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC673246693" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC673246693"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673246693_1_437635230" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="673246693DGRE1" itemprop="name"> GE - Residential Energy Auditor , Energy Management and Systems Technology/Technician</span> <span> : </span> <span class="programline" id="673246693STUY1"> Technology</span> <span class="datesWrapper"> <span class="jobdates" id="673246693GRYR1"> 2014</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="673246693SCHO1" itemprop="name"> Ashworth College</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="673246693SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="673246693SSTA1"> State</span> <span> , </span> <span class="joblocation eduCountry" id="673246693SCNT1"> USA</span> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="673246693GRPA1"> Delta Epsilon Tau Honor Society, Alumni Society</span> </span> <span class="paddedline"> <span class="field" id="673246693FRFM1"> <p align="LEFT"> Delta Epsilon Tau Honor Society, Alumni Society</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673246693_2_437635231" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="673246693DGRE2" itemprop="name"> Undergraduate Certificate in Computer Information Management , Computer Technology/Computer Systems Technology Online Courses</span> <span> : </span> <span class="programline" id="673246693STUY2"> Technology</span> <span class="datesWrapper"> <span class="jobdates" id="673246693GRYR2"> 2010</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="673246693SCHO2" itemprop="name"> Ashworth College</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="673246693SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="673246693SSTA2"> State</span> <span> , </span> <span class="joblocation eduCountry" id="673246693SCNT2"> USA</span> </span> </span> <span class="paddedline"> <span class="field" id="673246693FRFM2"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_673246693_3_437635232" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="673246693DGRE3" itemprop="name"> Associate of Arts and Sciences (A.A.S</span> <span> : </span> <span class="programline" id="673246693STUY3"> Business Administration, Management and Operations Business Management Club</span> <span class="datesWrapper"> <span class="jobdates" id="673246693GRYR3"> 2009</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="673246693SCHO3" itemprop="name"> SUNY Orange</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="673246693SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="673246693SSTA3"> State</span> <span> , </span> <span class="joblocation eduCountry" id="673246693SCNT3"> USA</span> </span> </span> <span class="paddedline"> <span class="field" id="673246693FRFM3"> <p align="LEFT"> Business Administration, Management and Operations Business Management Club</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL673246694" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL673246694"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_673246694_1_437635235" style="padding-top:0px;"> <div class="field singlecolumn" id="673246694FRFM1"> <ul> <li> Sales Software: Salesforce.com, TapScan</li> <li> CMS: Joomla, WordPress</li> <li> Desktop Publishing Software: Photoshop, Illustrator</li> <br/> <li> Plethora of hardware repair and diagnostic skills</li> <li> Experienced Desktop Support and trainer</li> </ul> <br/> </div> </div> </div> </div>
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70,089,206 |
INFORMATION-TECHNOLOGY
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Configuration Management, Process Development, Process Improvement, Database Management, Software Development, Software Testing, Serena Version Manager, Serena Business Manager, Serena Business Administrator, Reflections, WinSCP, JavaScript, LINUX, Microsoft Access, Office, SharePoint, Enterprise, Oracle, PL/SQL, Oracle SQL, C, SAS, Visual Basic
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University of Maryland, Applied Probability and Statistics, USDA Graduate School, Survey Theory, Indiana University of Pennsylvania, Master of Science: Urban Regional Planning, Indiana University of Pennsylvania, Bachelor of Arts: Physical Geography
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Information Technology Specialist, Computer Specialist, Computer Specialist, Mathematical Statistician
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INFORMATION TECHNOLOGY SPECIALIST Summary Highly skilled and results-oriented IT specialist with extensive experience in Software Development, Software Configuration Management, Project Management, System Planning & Specification Development, CMMI5, Quality Assurance and Testing. Highlights Process improvement Quality assurance and control Results-oriented Relationship building Productivity improvement Project development and lifecycle Detail-oriented Work flow planning Experience Information Technology Specialist August 2006 to Current Company Name Track and control over 150 change requests per month. Manage the repository for Software and Customer Requirements Documents, Agreements and Governance Specifications. Document and communicate defects and problems with stakeholders and developers. Develop and report critical metrics related to CRSMB change request activity. Ensure that all activities involved in the software design, coding and testing of the application software have been successfully completed before releasing software for independent testing and deployment into the production environment. Deploy application software to the Test and Production environments using code management tools. Manage logging change requests into the tracking system and assigning work activities to members of the branch. Evaluate the adequacy of current CM processes and procedures and make recommendations for CM process improvement. Coordinate and communicate with developers, subject matter personnel, stakeholders, database management support and project managers. Performed platform testing and performance testing during the migration to the Serena Business Management (SBM) system. Collaborated in the design of the Serena Business Manager (SBM) Workflow. Administrator for the Serena Business Manager (SBM) System. Proficiency in working with Serena Version Manager as a software repository, WinSCP and Reflections for the migration and staging of application software to the testing and production LINUX environment. Maintain the Branch's SharePoint Site, ensuring current documentation and resources are available to the Division. Document CM procedures and provide training to new CM staff members, and members of the Division. Execute test scripts as needed in the implementation and deployment of software related Test and Production project development. Assure that software releases are performed in compliance with established CMMI guidelines. Solve technology related issues by researching potential problems and offer a solution in the deployment of software and change request tracking. Ensure that each CM change request has passed regulated security checks. Maintain a well established, well defined, documented, and repeatable processes within standards of Capability Maturity Model Integration (CMMI) Computer Specialist August 1996 to August 2006 Company Name Detailed and refined requirements, wrote algorithms, developed programs and command procedures. Developed solutions to improve software performance. Enhanced testing procedures. Performed software testing, debugging, and validation using internally developed test scripts, test plans, and results criteria. Developed and delivered software products. Communicated with IT staff and subject matter on project requirements Conducted program demonstrations with team members prior to the release of software. Performed extensive database testing, automated testing and data validation in support of the MAF/TIGER database's migration to Oracle. Developed database test scenarios and supporting software in Pro C and Oracle to validate the migration to the Oracle platform. Worked extensively in PL/SQL, SQL, Shell scripting in LINUX, JavaScript, SAS, and Visual Basic. Attended meetings with Division managers to review project status and proposed changes. Created status reports and posted to the GEO website for management review. Designed and maintained branch website. Computer Specialist July 1994 to August 1996 Company Name Designed and developed electronic questionnaires, "instruments", for Computer Assisted Survey Information Collection (CASIC) activities. Led meetings with subject matter staff to review project status and proposed changes. Met with the subject matter staff and the sponsor on the details and development of the programming specifications, design and testing of the CAI. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with program sponsor to draft project schedules and plans. Served as the single point of contact for project scheduling and changes. Program Manager of the Survey of Inmates of Local Jails. Mathematical Statistician February 1988 to July 1994 Company Name Worked in the Research & Methodology Branch of the Industry Division. Worked with team on the statistical methodology for designing a ratio estimation procedure. Developed estimation and variance methodologies. Developed the sampling frame, and independent probability proportional-to-size sampling (PPS) maintenance of surveys. Designedcomputer algorithms for assigning the sampling weights, the nonresponse sample weight adjustment, and calculation of the estimates, variances, and relative standard sampling errors. Developed computer software needed for survey sample selection. Provided programming expertise, assisted subject matter analysts with software and instruments for aiding in data reviews for the many annual and monthly surveys. Education Applied Probabilty and Statistics University of Maryland Survey Theory USDA Graduate School Master of Science : Urban Regional Planning Indiana University of Pennsylvania Bachelor of Arts : Physical Geography Indiana University of Pennsylvania Professional Development Training Serena Business Manager Composer Serena Business Manager Administrator Configuration and Release Management Training Unix Programming Oracle 10G Programming Oracle JDeveloper Java Programming Object Oriented Programming Intro to UNIX Systems Advanced UNIX Learning PERL Advanced C Language Programming Advanced PL/SQL Programming Fundamentals of SAS SQL Processing with SAS SAS Programing Table Processing with SAS Output Delivery Systems Utilizing VAX/VMS Demand Terminal Language Package References Objects and Modules Skills Configuration Management, Process Development, Process Improvement, Database Management, Software Development, Software Testing, Serena Version Manager, Serena Business Manager, Serena Business Administrator, Reflections, WinSCP, JavaScript, LINUX, Microsoft Access, Office, SharePoint, Enterprise, Oracle, PL/SQL, Oracle SQL, C, SAS, LINUX, Visual Basic
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME668045662" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_668045662_1_434432853" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="668045662FNAM1"> </span> <span> </span> <span class="field" id="668045662LNAM1"> INFORMATION TECHNOLOGY SPECIALIST</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM668045666" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM668045666"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_668045666_1_434432862" style="padding-top:0px;"> <div class="field singlecolumn" id="668045666FRFM1"> Highly skilled and results-oriented IT specialist with extensive experience in Software Development, Software Configuration Management, Project Management, System Planning & Specification Development, CMMI5, Quality Assurance and Testing. </div> </div> </div> <div class="section" id="SECTION_HILT668459057" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT668459057"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_668459057_1_434690125" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="668459057SKC11"> <ul> <li> Process improvement</li> </ul> <ul> <li> Quality assurance and control</li> </ul> <ul> <li> Results-oriented</li> </ul> <ul> <li> Relationship building</li> </ul> </td> <td class="field twocol_2 charspace" id="668459057SKC21"> <ul> <li> Productivity improvement</li> </ul> <ul> <li> Project development and lifecycle</li> </ul> <ul> <li> Detail-oriented</li> </ul> <ul> <li> Work flow planning</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR668045664" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR668045664"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_668045664_1_434432855" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="668045664JTIT1"> Information Technology Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="668045664JSTD1"> August 2006</span> <span> to </span> <span class="jobdates" format="%B %Y" id="668045664EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="668045664COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="668045664JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="668045664JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="668045664JDES1" itemprop="description"> <p> </p> <ul> <li> Track and control over 150 change requests per month.</li> <li> Manage the repository for Software and Customer Requirements Documents, Agreements and Governance Specifications.</li> <li> Document and communicate defects and problems with stakeholders and developers.</li> <li> Develop and report critical metrics related to CRSMB change request activity.</li> <li> Ensure that all activities involved in the software design, coding and testing of the application software have been successfully completed before releasing software for independent testing and deployment into the production environment.</li> <li> Deploy application software to the Test and Production environments using code management tools.</li> <li> Manage logging change requests into the tracking system and assigning work activities to members of the branch.</li> <li> Evaluate the adequacy of current CM processes and procedures and make recommendations for CM process improvement.</li> <li> Coordinate and communicate with developers, subject matter personnel, stakeholders, database management support and project managers.</li> <li> Performed platform testing and performance testing during the migration to the Serena Business Management (SBM) system.</li> <li> Collaborated in the design of the Serena Business Manager (SBM) Workflow.</li> <li> Administrator for the Serena Business Manager (SBM) System.</li> <li> Proficiency in working with Serena Version Manager as a software repository, WinSCP and Reflections for the migration and staging of application software to the testing and production LINUX environment.</li> <li> Maintain the Branch's SharePoint Site, ensuring current documentation and resources are available to the Division.</li> <li> Document CM procedures and provide training to new CM staff members, and members of the Division.</li> <li> Execute test scripts as needed in the implementation and deployment of software related Test and Production project development.</li> <li> Assure that software releases are performed in compliance with established CMMI guidelines.</li> <li> Solve technology related issues by researching potential problems and offer a solution in the deployment of software and change request tracking.</li> <li> Ensure that each CM change request has passed regulated security checks.</li> <li> Maintain a well established, well defined, documented, and repeatable processes within standards of Capability Maturity Model Integration (CMMI) </li> </ul> <p> <br/> </p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_668045664_2_434432856" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="668045664JTIT2"> Computer Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="668045664JSTD2"> August 1996</span> <span> to </span> <span class="jobdates" format="%B %Y" id="668045664EDDT2"> August 2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="668045664COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="668045664JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="668045664JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="668045664JDES2" itemprop="description"> <p> <br/> </p> <ul> <li> Detailed and refined requirements, wrote algorithms, developed programs and command procedures.</li> <li> Developed solutions to improve software performance.</li> <li> Enhanced testing procedures.</li> <li> Performed software testing, debugging, and validation using internally developed test scripts, test plans, and results criteria.</li> <li> Developed and delivered software products.</li> <li> Communicated with IT staff and subject matter on project requirements</li> <li> Conducted program demonstrations with team members prior to the release of software.</li> <li> Performed extensive database testing, automated testing and data validation in support of the MAF/TIGER database's migration to Oracle.</li> <li> Developed database test scenarios and supporting software in Pro C and Oracle to validate the migration to the Oracle platform. </li> <li> Worked extensively in PL/SQL, SQL, Shell scripting in LINUX, JavaScript, SAS, and Visual Basic. </li> <li> <font> Attended meetings with Division managers to review project status and proposed changes. </font> </li> <li> <font> <font> Created status reports and posted to the GEO website for management review.</font> </font> </li> <li> <font> <font> Designed and maintained branch website.</font> </font> </li> </ul> <div> </div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_668045664_3_434432857" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="668045664JTIT3"> Computer Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="668045664JSTD3"> July 1994</span> <span> to </span> <span class="jobdates" format="%B %Y" id="668045664EDDT3"> August 1996</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="668045664COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="668045664JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="668045664JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="668045664JDES3" itemprop="description"> <p> </p> <ul> <li> Designed and developed electronic questionnaires, "instruments", for Computer Assisted Survey Information Collection (CASIC) activities.</li> <li> <span> Led meetings with subject matter staff to review </span> <span> project status and proposed changes. </span> </li> <li> Met with the subject matter staff and the sponsor on the details and development of the programming specifications, design and testing of the CAI.</li> <li> <span> Delivered status reports to stakeholders for budgeting and planning purposes. </span> </li> <li> <span> <span> Collaborated with program sponsor to draft project schedules and plans. </span> </span> </li> <li> <span> <span> <span> Served as the single point of contact for project scheduling and changes. </span> </span> </span> </li> <li> Program Manager of the Survey of Inmates of Local Jails.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_668045664_4_434432858" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="668045664JTIT4"> Mathematical Statistician</span> <br/> <span> <span class="jobdates" format="%B %Y" id="668045664JSTD4"> February 1988</span> <span> to </span> <span class="jobdates" format="%B %Y" id="668045664EDDT4"> July 1994</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="668045664COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="668045664JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="668045664JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="668045664JDES4" itemprop="description"> <p> </p> <ul> <li> Worked in the Research & Methodology Branch of the Industry Division.</li> <li> Worked with team on the statistical methodology for designing a ratio estimation procedure.</li> <li> Developed estimation and variance methodologies.</li> <li> Developed the sampling frame, and independent probability proportional-to-size sampling (PPS) maintenance of surveys.</li> <li> Designedcomputer algorithms for assigning the sampling weights, the nonresponse sample weight adjustment, and calculation of the estimates, variances, and relative standard sampling errors.</li> <li> Developed computer software needed for survey sample selection.</li> <li> Provided programming expertise, assisted subject matter analysts with software and instruments for aiding in data reviews for the many annual and monthly surveys.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC668045665" style="padding-top:15px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC668045665"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_668045665_1_434582028" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="668045665DGRE1" itemprop="name"> </span> <span class="programline" dependency="STUY" id="668045665STUY1"> Applied Probabilty and Statistics</span> <span class="jobdates" id="668045665GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="668045665SCHO1" itemprop="name"> University of Maryland</span> <span class="joblocation jobcity" id="668045665SCIT1"> </span> <span class="joblocation jobstate" id="668045665SSTA1"> </span> <span class="joblocation jobstate" id="668045665SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="668045665FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_668045665_2_434575703" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="668045665DGRE2" itemprop="name"> </span> <span class="programline" dependency="STUY" id="668045665STUY2"> Survey Theory</span> <span class="jobdates" id="668045665GRYR2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="668045665SCHO2" itemprop="name"> USDA Graduate School</span> <span class="joblocation jobcity" id="668045665SCIT2"> </span> <span class="joblocation jobstate" id="668045665SSTA2"> </span> <span class="joblocation jobstate" id="668045665SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="668045665FRFM2"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_668045665_3_434573032" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="668045665DGRE3" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="668045665STUY3"> Urban Regional Planning</span> <span class="jobdates" id="668045665GRYR3"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="668045665SCHO3" itemprop="name"> Indiana University of Pennsylvania</span> <span class="joblocation jobcity" id="668045665SCIT3"> </span> <span class="joblocation jobstate" id="668045665SSTA3"> </span> <span class="joblocation jobstate" id="668045665SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="668045665FRFM3"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_668045665_4_434432859" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="668045665DGRE4" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" dependency="STUY" id="668045665STUY4"> Physical Geography</span> <span class="jobdates" id="668045665GRYR4"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="668045665SCHO4" itemprop="name"> Indiana University of Pennsylvania</span> <span class="joblocation jobcity" id="668045665SCIT4"> </span> <span class="joblocation jobstate" id="668045665SSTA4"> </span> <span class="joblocation jobstate" id="668045665SCNT4"> </span> </span> <span class="paddedline"> <span class="field" id="668045665FRFM4"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_668045665_5_434732918" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="field" id="668045665FRFM5"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_CUST668526974" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_CUST668526974"> Professional Development Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_668526974_1_434738461" style="padding-top:0px;"> <div class="field singlecolumn" id="668526974FRFM1"> <ul> <li> Serena Business Manager Composer</li> <li style="text-align: justify;"> Serena Business Manager Administrator</li> <li style="text-align: justify;"> Configuration and Release Management Training</li> <li> Unix Programming</li> <li> Oracle 10G Programming</li> <li> Oracle JDeveloper</li> <li> Java Programming</li> <li> Object Oriented Programming</li> <li> Intro to UNIX Systems</li> <li> Advanced UNIX</li> <li> Learning PERL</li> <li> Advanced C Language Programming</li> <li> Advanced PL/SQL Programming</li> <li> Fundamentals of SAS</li> <li> SQL Processing with SAS</li> <li> SAS Programing</li> <li> Table Processing with SAS</li> <li> Output Delivery Systems</li> <li> Utilizing VAX/VMS </li> <li> Demand Terminal Language</li> <li> Package References</li> <li> Objects and Modules</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL668045667" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL668045667"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_668045667_1_434432863" style="padding-top:0px;"> <div class="field singlecolumn" id="668045667FRFM1"> Configuration Management, Process Development, Process Improvement, Database Management, Software Development, Software Testing, Serena Version Manager, Serena Business Manager, Serena Business Administrator, Reflections, WinSCP, JavaScript, LINUX, Microsoft Access, Office, SharePoint, Enterprise, Oracle, PL/SQL, Oracle SQL, C, SAS, LINUX, Visual Basic</div> </div> </div> </div>
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27,770,859 |
INFORMATION-TECHNOLOGY
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Systems administration, Strong verbal and written communication, Vast help desk experience, Team leadership, Network administration, Extensive knowledge of Apple products, Project management, Innovative legal experience, Microsoft Windows, Microsoft Windows Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft Office for Windows and Mac, Microsoft Exchange, Mac OS X, Mac OS X Server, Apple iOS, Android, CentOS, SUSE Enterprise Server, Novell Netware, Novell eDirectory, Novell GroupWise, Novell Open Enterprise Server, Novell Datasync/Mobility Server, Novell Teaming, Novell Zenworks, Novell Zenworks Configuration Management, Adobe Acrobat, Adobe Connect Pro, Apache, OpenSSL, IIS, MYSQL, PHP, HTML, SSL, LDAP, DHCP, BIND, DNS, TCP/IP, Drupal, Expression Engine, Aerohive, Bluesocket Wireless Controller, Barracuda Anti-Spam Appliance, Barracuda Web Filter, BarracudaWare, SonicWall NSA (including VPN), 3Com NBX, Avaya, Cisco PIX, Cisco Network Assistant, Blackberry Enterprise Server, VMWare ESX, VMWare Fusion, Pharos Uniprint, NTop, Nagios, NagiosQL, Icinga, Cacti, RealChat, MRBS, WebCalendar, vBulletin, Movable Type, WordPress, MediaWiki, Gallery2, Gallery3, SIMPLE, Joomla, Moodle, Mailman, EMS Campus, EMS Master Calendar, Virtual EMS, C-Cure, Remedy, TeamDynamix, Extensive hardware knowledge and experience, especially with Apple, Micron, Lenovo, Dell, HP Laserjets, Canon MFDs, and Xerox MFDs
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Colby-Sawyer College, Exercise and Sports Sciences, Bachelor of Science
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Information Technology Administrator, Associate Director of Computer Services, District Computer Technician, Electrician's Apprentice
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INFORMATION TECHNOLOGY ADMINISTRATOR Professional Profile I am a jack of all trades IT guy at one of the premier intellectual property law schools in the world, whose job description and responsibilities continue to evolve with the ever-changing opportunities that new technology provides. Extremely self-motivated, detail oriented, and organized, I thrive most when presented with opportunities to creatively solve new and interesting challenges. Qualifications Systems administration Strong verbal and written communication Vast help desk experience Team leadership Network administration Extensive knowledge of Apple products Project management Innovative legal experience Experience Company Name City , State Information Technology Administrator 09/2014 to Current I oversee the purchasing, management, and maintenance of all infrastructure-related hardware and software, while simultaneously overseeing end-user hardware and software support for a law school with roughly 85 FTE faculty/staff, and 275 students with a roughly 1:1 PC:Mac user ratio. I work closely with the Durham campus, all IT vendors, and our BSC office to develop and manage the IT budget, including all IT-related service and maintenance contracts, while also developing and maintaining IT policies as they relate to law school operations and academics. Duties include managing a 5-host, 40-server VMWare farm, help desk system, network monitoring system, campus-wide physical/building security system, ID card system, printing infrastructure, electronic exam system, backing up all critical data on the UNH Law network, and administering a plethora of fileservers, webservers and web applications, including various content management systems. I work with system administrators in Durham to design and maintain the entire network on the Concord campus. Extensive knowledge installing and supporting various server platforms, including Windows, linux, Mac OS Server. Company Name City , State Associate Director of Computer Services 07/2000 to 09/2014 Primary responsibilities included the day-to-day support of end-user hardware, software, and peripherals in a mixed Microsoft Windows, Mac OS X, linux, and Novell environment, while also assisting with the everyday demands of maintaining a rather complex campus-wide network that was driven by a predominately Cisco infrastructure. Reported directly to, and served as the immediate backup for the Director of Computer Services. Designed and implemented the first ever wireless network on campus, which I administered and upgraded through three different platform changes over the course of thirteen years. Planned and administered the campus upgrade initiatives from Windows 98 to Windows XP, Windows XP to Windows 7, and numerous Mac OS and iOS version upgrades. After Franklin Pierce Law Center integrated with UNH, I developed the plan for and administered the transition from a predominately Novell-based infrastructure to a predominately Microsoft-based infrastructure, including transitioning our e-mail platform from Novell GroupWise to Microsoft Exchange. Company Name City , State District Computer Technician 08/1999 to 07/2000 I supported all end-user related hardware and software demands for the entire school district. Duties ranged from day-to-day troubleshooting to implementing new technologies, such as the first ever Apple Airport WiFi network and roaming iBook lab. Company Name City , State Electrician's Apprentice 06/1990 to 07/1999 Predominately industrial electrical work, mostly in a manufacturing setting, with some residential work mixed in. Education Bachelor of Science : Exercise and Sports Sciences 1999 Colby-Sawyer College , City , State , USA Skills
Platforms and protocols: Microsoft Windows, Microsoft Windows Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft Office for Windows and Mac, Microsoft Exchange,
Mac OS X, Mac OS X Server, Apple iOS, Android, CentOS, SUSE Enterprise Server, Novell
Netware, Novell eDirectory, Novell GroupWise, Novell Open Enterprise Server, Novell Datasync/Mobility Server, Novell
Teaming, Novell Zenworks, Novell Zenworks Configuration Management, Adobe Acrobat, Adobe Connect Pro, Apache,
OpenSSL, IIS, MYSQL, PHP, HTML, SSL, LDAP, DHCP, BIND, DNS, TCP/IP Appliances and applications: Drupal, Expression Engine, Aerohive, Bluesocket Wireless Controller, Barracuda Anti-Spam Appliance, Barracuda Web Filter, BarracudaWare, SonicWall NSA (including VPN),
3Com NBX, Avaya, Cisco PIX, Cisco Network Assistant, Blackberry Enterprise Server, VMWare ESX, VMWare Fusion,
Pharos Uniprint, NTop, Nagios, NagiosQL, Icinga, Cacti, RealChat, MRBS, WebCalendar. vBulletin, Movable Type,
WordPress, MediaWiki, Gallery2, Gallery3, SIMPLE, Joomla, Moodle, Mailman, EMS Campus, EMS Master Calendar, Virtual EMS, C-Cure, Remedy, TeamDynamix Extensive hardware knowledge and experience, especially with Apple, Micron, Lenovo, Dell, HP Laserjets, Canon MFDs, and Xerox MFDs.
Salary History University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Associate Director of Computer Services 07/2000-09/2014 Starting Salary: $31,500 Ending Salary: $54,000 University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Information Technology Administrator 09/2000-Present Starting Salary: $62,300 Ending Salary: $62,300
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME635847029" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_635847029_1_413861950" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="635847029FNAM1"> </span> <span> </span> <span class="field" id="635847029LNAM1"> INFORMATION TECHNOLOGY ADMINISTRATOR</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM635847040" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM635847040"> Professional Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_635847040_1_413861957" style="padding-top:0px;"> <div class="field singlecolumn" id="635847040FRFM1"> I am a jack of all trades IT guy at one of the premier intellectual property law schools in the world, whose job description and responsibilities continue to evolve with the ever-changing opportunities that new technology provides. Extremely self-motivated, detail oriented, and organized, I thrive most when presented with opportunities to creatively solve new and interesting challenges.</div> </div> </div> <div class="section" id="SECTION_HILT635847042" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT635847042"> Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_635847042_1_413861959" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="635847042SKC11"> <ul> <li> Systems administration</li> <li> Strong verbal and written communication<br/> </li> <li> Vast help desk experience<br/> </li> <li> Team leadership<br/> </li> </ul> </td> <td class="field twocol_2" id="635847042SKC21"> <ul> <li> Network administration</li> <li> Extensive knowledge of Apple products<br/> </li> <li> Project management<br/> </li> <li> Innovative legal experience<br/> </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR635847038" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR635847038"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_635847038_1_413861952" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="635847038COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="635847038JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="635847038JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="635847038JTIT1"> Information Technology Administrator</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="635847038JSTD1"> 09/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="635847038EDDT1"> Current</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="635847038JDES1" itemprop="description"> <ul> <li> I oversee the purchasing, management, and maintenance of all infrastructure-related hardware and software, while simultaneously overseeing end-user hardware and software support for a law school with roughly 85 FTE faculty/staff, and 275 students with a roughly 1:1 PC:Mac user ratio.</li> <li> I work closely with the Durham campus, all IT vendors, and our BSC office to develop and manage the IT budget, including all IT-related service and maintenance contracts, while also developing and maintaining IT policies as they relate to law school operations and academics.</li> <li> Duties include managing a 5-host, 40-server VMWare farm, help desk system, network monitoring system, campus-wide physical/building security system, ID card system, printing infrastructure, electronic exam system, backing up all critical data on the UNH Law network, and administering a plethora of fileservers, webservers and web applications, including various content management systems.</li> <li> I work with system administrators in Durham to design and maintain the entire network on the Concord campus.<br/> </li> <li> Extensive knowledge installing and supporting various server platforms, including Windows, linux, Mac OS Server.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_635847038_2_413861953" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="635847038COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="635847038JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="635847038JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="635847038JTIT2"> Associate Director of Computer Services</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="635847038JSTD2"> 07/2000</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="635847038EDDT2"> 09/2014</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="635847038JDES2" itemprop="description"> <ul> <li> Primary responsibilities included the day-to-day support of end-user hardware, software, and peripherals in a mixed Microsoft Windows, Mac OS X, linux, and Novell environment, while also assisting with the everyday demands of maintaining a rather complex campus-wide network that was driven by a predominately Cisco infrastructure.</li> <li> Reported directly to, and served as the immediate backup for the Director of Computer Services.</li> <li> Designed and implemented the first ever wireless network on campus, which I administered and upgraded through three different platform changes over the course of thirteen years.</li> <li> Planned and administered the campus upgrade initiatives from Windows 98 to Windows XP, Windows XP to Windows 7, and numerous Mac OS and iOS version upgrades.</li> <li> After Franklin Pierce Law Center integrated with UNH, I developed the plan for and administered the transition from a predominately Novell-based infrastructure to a predominately Microsoft-based infrastructure, including transitioning our e-mail platform from Novell GroupWise to Microsoft Exchange.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_635847038_3_413861954" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="635847038COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="635847038JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="635847038JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="635847038JTIT3"> District Computer Technician</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="635847038JSTD3"> 08/1999</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="635847038EDDT3"> 07/2000</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="635847038JDES3" itemprop="description"> <ul> <li> I supported all end-user related hardware and software demands for the entire school district.</li> <li> Duties ranged from day-to-day troubleshooting to implementing new technologies, such as the first ever Apple Airport WiFi network and roaming iBook lab.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_635847038_4_413861955" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="635847038COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="635847038JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="635847038JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="635847038JTIT4"> Electrician's Apprentice</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="635847038JSTD4"> 06/1990</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="635847038EDDT4"> 07/1999</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="635847038JDES4" itemprop="description"> <ul> <li> Predominately industrial electrical work, mostly in a manufacturing setting, with some residential work mixed in.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC635847039" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC635847039"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_635847039_1_413861956" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="635847039DGRE1" itemprop="name"> Bachelor of Science</span> <span> :</span> <span class="programline" dependency="STUY" id="635847039STUY1"> Exercise and Sports Sciences</span> <span class="datesWrapper"> <span class="jobdates" id="635847039GRYR1"> 1999</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="635847039SCHO1" itemprop="name"> Colby-Sawyer College</span> <span> , </span> <span class="joblocation jobcity" id="635847039SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="635847039SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="635847039SCNT1"> USA</span> </span> <span class="paddedline"> <span class="field" id="635847039FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL635847043" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL635847043"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_635847043_1_413861960" style="padding-top:0px;"> <div class="field singlecolumn" id="635847043FRFM1"> <div>
Platforms and protocols: Microsoft Windows, Microsoft Windows Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft Office for Windows and Mac, Microsoft Exchange,
Mac OS X, Mac OS X Server, Apple iOS, Android, CentOS, SUSE Enterprise Server, Novell
Netware, Novell eDirectory, Novell GroupWise, Novell Open Enterprise Server, Novell Datasync/Mobility Server, Novell
Teaming, Novell Zenworks, Novell Zenworks Configuration Management, Adobe Acrobat, Adobe Connect Pro, Apache,
OpenSSL, IIS, MYSQL, PHP, HTML, SSL, LDAP, DHCP, BIND, DNS, TCP/IP</div> <div> </div> <div> Appliances and applications: Drupal, Expression Engine, Aerohive, Bluesocket Wireless Controller, Barracuda Anti-Spam Appliance, Barracuda Web Filter, BarracudaWare, SonicWall NSA (including VPN),
3Com NBX, Avaya, Cisco PIX, Cisco Network Assistant, Blackberry Enterprise Server, VMWare ESX, VMWare Fusion,
Pharos Uniprint, NTop, Nagios, NagiosQL, Icinga, Cacti, RealChat, MRBS, WebCalendar. vBulletin, Movable Type,
WordPress, MediaWiki, Gallery2, Gallery3, SIMPLE, Joomla, Moodle, Mailman, EMS Campus, EMS Master Calendar, Virtual EMS, C-Cure, Remedy, TeamDynamix</div> <div> </div> <div> Extensive hardware knowledge and experience, especially with Apple, Micron, Lenovo, Dell, HP Laserjets, Canon MFDs, and Xerox MFDs.
<br/> </div> </div> </div> </div> <div class="section" id="SECTION_CUST635874691" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_CUST635874691"> Salary History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_635874691_1_413892034" style="padding-top:0px;"> <div class="field singlecolumn" id="635874691FRFM1"> <div> University of New Hampshire School of Law, formerly Franklin Pierce Law Center</div> <div> 2 White Street</div> <div> Concord, NH 03301</div> <div> Associate Director of Computer Services</div> <div> 07/2000-09/2014</div> <div> Starting Salary: $31,500<br/> </div> <div> Ending Salary: $54,000</div> <div> </div> <div> University of New Hampshire School of Law, formerly Franklin Pierce Law Center</div> <div> 2 White Street</div> <div> Concord, NH 03301</div> <div> Information Technology Administrator</div> <div> 09/2000-Present</div> <div> Starting Salary: $62,300</div> <div> Ending Salary: $62,300</div> </div> </div> </div> </div>
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57,002,858 |
INFORMATION-TECHNOLOGY
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Accounting, backup, Billing system, budget, Citrix MetaFrame, Excellent communication, hardware, contracts, Client, clients, documentation, electrical wiring, firewall, Groupwise, Novell Groupwise 6.5, GroupWise 5.x, help desk, LAN, Managing, access, Exchange, Windows 7 and Office, Office, Windows, Windows 2000, Windows NT, Windows NT 4.0, Windows XP, Migration, NDS, network security, Network, Novell 6.0, Novell 6.5, Novell, Novell 4.x, Novell Servers, Phone system, policies, problem-solving, processes, Routers, scheduling, Servers, SQL, Cisco Switches, T1, telecommunication, time management, troubleshooting, upgrades, upgrading, upgrade, WAN
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McHenry County College, Business Administration, Associate of Science
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Information Technology Manager, Technical Project Lead, Systems Engineer, Network Analyst, Night Desk Supervisor, Senior Network Engineer, Network Analyst, Network Support Specialist, Service Manager
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INFORMATION TECHNOLOGY MANAGER Summary Experienced Information Technology Manager committed to maintaining innovative technical skills and
up-to-date industry knowledge. My excellent problem solving skills, diagnostic ability and communication
skills are assets that allow me to excel and adapt to virtually any situation. Experience Company Name City , State Information Technology Manager 01/2007 to Current Responsible for maintaining budget and implementing all new technologies within the firm. Integral part of technology team responsible for implementing and migrating Accounting and Billing system upgrade Managed firewall, network monitoring and server monitoring both on- and off-site. Recommended architectural improvements, design solutions and integration solutions. Trained members of IT team regarding network security and troubleshooting of data circuits. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Managed Migration from Exchange 2003 to Exchange 2010 Manged Migration from Windows XP and Office 2003 to Windows 7 and Office 2010 Managed and deployed Office 2010 to Office 2013 upgrade Managed migration from Physical Servers to VMWare ESXi Virtual Server environment Responsible for managing all IT related vendor and telecommunication contracts Manage all IT Vendor relationships Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Company Name City , State Technical Project Lead 11/2005 to 01/2007 Responsible for Maintaining Client relationships and Technical Integrity of the Infrastructure Responsible for Managing Engineers assigned to Client projects, Including time management, time approval and resource scheduling Successfully migrated a Novell 6.0 Cluster with Groupwise to a Novell 6.5 Cluster Responsible for ensuring timely completion of projects Responsible for Managing IT Department at specific client sites,including Helpdesk management. Company Name City , State Systems Engineer 01/2004 to 11/2005 Install, Support and maintain Novell, Windows NT 4.0, Windows 2000,Windows 2003 servers. Maintain and Patch over 800 servers in the current environment. Manage implementation of new infrastructure from the Server Side, and co-ordinate with various teams to ensure deadlines are met. Assisted in stabilizing Novell Groupwise 6.5 installation. Implemented and maintained a SQL Cluster in a Microsoft 2003 Server environment. Company Name City , State Network Analyst 10/2001 to 10/2003 Managed and supported Novell 4.x and 5.x Servers, Windows NT 4.0 and Windows 2000 Servers, Citrix. MetaFrame XPa, GroupWise 5.x. Second level support for all PC and Network related issues. Company Name City , State Night Desk Supervisor 07/2000 to 04/2001 Supervise two additional employees and responsible for all issue escalations and follow up. Manage all projects and ensure on-time completion. Manage client relationships. Company Name City , State Senior Network Engineer 08/1999 to 07/2000 Responsible for all LAN/WAN Infrastructure. Evaluate, purchase, implement and maintain all Novell and Windows NT Servers. Manage Cisco Switches and Routers and all WAN T1 Connections. Company Name City , State Network Analyst 04/1997 to 06/1999 Support 130+ Novell Servers and NDS Directory Structure. Responsible for upgrading and maintaining. servers as well as all workstation clients. Company Name City , State Network Support Specialist 11/1993 to 04/1997 Responsible for All Software, hardware, Network, phone system and voicemail installation and support. Planned move of company to include all Network and electrical wiring as well as Phone system. move/upgrade. Company Name City , State Service Manager 09/1988 to 11/1993 Install and maintain all customer systems, network installations and rollouts of all new computer systesm. Supervised 3 additionaltechnicians. Education Associate of Science : Business Administration 1996 McHenry County College , City , State Business Administration Interests Algonquin Argonauts Football Board of Directors, Secretary
Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Additional Information AFFILIATIONS
Algonquin Argonauts Football Board of Directors, Secretary
Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Skills Accounting, backup, Billing
system, budget, Citrix
MetaFrame, Excellent communication, hardware, contracts, Client, clients, documentation, electrical wiring, firewall, Groupwise, Novell Groupwise 6.5, GroupWise 5.x, help desk, LAN, Managing, access, Exchange, Windows 7 and Office, Office, Windows, Windows 2000, Windows NT, Windows NT 4.0, Windows XP, Migration, NDS, network security, Network, Novell 6.0, Novell 6.5, Novell, Novell 4.x, Novell Servers, Phone system, policies, problem-solving, processes, Routers, scheduling, Servers, SQL, Cisco Switches, T1, telecommunication, time management, troubleshooting, upgrades, upgrading, upgrade, WAN
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME630067632" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_630067632_1_410041192" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="630067632FNAM1"> </span> <span> </span> <span class="field" id="630067632LNAM1"> INFORMATION TECHNOLOGY MANAGER</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM630067634" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM630067634"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_630067634_1_410041206" style="padding-top:0px;"> <div class="field singlecolumn" id="630067634FRFM1"> Experienced Information Technology Manager committed to maintaining innovative technical skills and
up-to-date industry knowledge. My excellent problem solving skills, diagnostic ability and communication
skills are assets that allow me to excel and adapt to virtually any situation.</div> </div> </div> <div class="section" id="SECTION_HILT630067635" style="padding-top:0px;"> </div> <div class="section" id="SECTION_ACCM630067994" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR630067636" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR630067636"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_630067636_1_410041195" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="630067636COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="630067636JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="630067636JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="630067636JTIT1"> Information Technology Manager</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="630067636JSTD1"> 01/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="630067636EDDT1"> Current</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="630067636JDES1" itemprop="description"> <ul> <li> Responsible for maintaining budget and implementing all new technologies within the firm.</li> <li> Integral part of technology team responsible for implementing and migrating Accounting and Billing system upgrade Managed firewall, network monitoring and server monitoring both on- and off-site.</li> <li> Recommended architectural improvements, design solutions and integration solutions.</li> <li> Trained members of IT team regarding network security and troubleshooting of data circuits.</li> <li> Ensured network, system and data availability and integrity through preventative maintenance and upgrades.</li> <li> Managed Migration from Exchange 2003 to Exchange 2010 Manged Migration from Windows XP and Office 2003 to Windows 7 and Office 2010 Managed and deployed Office 2010 to Office 2013 upgrade Managed migration from Physical Servers to VMWare ESXi Virtual Server environment Responsible for managing all IT related vendor and telecommunication contracts Manage all IT Vendor relationships Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.</li> <li> Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_630067636_2_410041196" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="630067636COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="630067636JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="630067636JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="630067636JTIT2"> Technical Project Lead</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="630067636JSTD2"> 11/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="630067636EDDT2"> 01/2007</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="630067636JDES2" itemprop="description"> <ul> <li> Responsible for Maintaining Client relationships and Technical Integrity of the Infrastructure Responsible for Managing Engineers assigned to Client projects, Including time management, time approval and resource scheduling Successfully migrated a Novell 6.0 Cluster with Groupwise to a Novell 6.5 Cluster Responsible for ensuring timely completion of projects Responsible for Managing IT Department at specific client sites,including Helpdesk management.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_630067636_3_410041197" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="630067636COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="630067636JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="630067636JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="630067636JTIT3"> Systems Engineer</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="630067636JSTD3"> 01/2004</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="630067636EDDT3"> 11/2005</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="630067636JDES3" itemprop="description"> <ul> <li> Install, Support and maintain Novell, Windows NT 4.0, Windows 2000,Windows 2003 servers.</li> <li> Maintain and Patch over 800 servers in the current environment.</li> <li> Manage implementation of new infrastructure from the Server Side, and co-ordinate with various teams to ensure deadlines are met.</li> <li> Assisted in stabilizing Novell Groupwise 6.5 installation.</li> <li> Implemented and maintained a SQL Cluster in a Microsoft 2003 Server environment.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_630067636_4_410041198" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="630067636COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="630067636JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="630067636JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="630067636JTIT4"> Network Analyst</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="630067636JSTD4"> 10/2001</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="630067636EDDT4"> 10/2003</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="630067636JDES4" itemprop="description"> <ul> <li> Managed and supported Novell 4.x and 5.x Servers, Windows NT 4.0 and Windows 2000 Servers, Citrix.</li> <li> MetaFrame XPa, GroupWise 5.x.</li> <li> Second level support for all PC and Network related issues.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_630067636_5_410041199" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="630067636COMP5" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="630067636JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="630067636JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="630067636JTIT5"> Night Desk Supervisor</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="630067636JSTD5"> 07/2000</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="630067636EDDT5"> 04/2001</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="630067636JDES5" itemprop="description"> <ul> <li> Supervise two additional employees and responsible for all issue escalations and follow up.</li> <li> Manage all projects and ensure on-time completion.</li> <li> Manage client relationships.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_630067636_6_410041200" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="630067636COMP6" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="630067636JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="630067636JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="630067636JTIT6"> Senior Network Engineer</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="630067636JSTD6"> 08/1999</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="630067636EDDT6"> 07/2000</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="630067636JDES6" itemprop="description"> <ul> <li> Responsible for all LAN/WAN Infrastructure.</li> <li> Evaluate, purchase, implement and maintain all Novell and Windows NT Servers.</li> <li> Manage Cisco Switches and Routers and all WAN T1 Connections.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_630067636_7_410041201" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="630067636COMP7" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="630067636JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="630067636JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="630067636JTIT7"> Network Analyst</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="630067636JSTD7"> 04/1997</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="630067636EDDT7"> 06/1999</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="630067636JDES7" itemprop="description"> <ul> <li> Support 130+ Novell Servers and NDS Directory Structure.</li> <li> Responsible for upgrading and maintaining.</li> <li> servers as well as all workstation clients.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_630067636_8_410041202" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="630067636COMP8" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="630067636JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="630067636JSTA8" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="630067636JTIT8"> Network Support Specialist</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="630067636JSTD8"> 11/1993</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="630067636EDDT8"> 04/1997</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="630067636JDES8" itemprop="description"> <ul> <li> Responsible for All Software, hardware, Network, phone system and voicemail installation and support.</li> <li> Planned move of company to include all Network and electrical wiring as well as Phone system.</li> <li> move/upgrade.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_630067636_9_410041203" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="630067636COMP9" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="630067636JCIT9" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="630067636JSTA9" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="630067636JTIT9"> Service Manager</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="630067636JSTD9"> 09/1988</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="630067636EDDT9"> 11/1993</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="630067636JDES9" itemprop="description"> <ul> <li> Install and maintain all customer systems, network installations and rollouts of all new computer systesm.</li> <li> Supervised 3 additionaltechnicians.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC630067637" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC630067637"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_630067637_1_410041204" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="630067637DGRE1" itemprop="name"> Associate of Science</span> <span> :</span> <span class="programline" dependency="STUY" id="630067637STUY1"> Business Administration</span> <span class="datesWrapper"> <span class="jobdates" id="630067637GRYR1"> 1996</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="630067637SCHO1" itemprop="name"> McHenry County College</span> <span> , </span> <span class="joblocation jobcity" id="630067637SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="630067637SSTA1"> State</span> <span class="joblocation jobstate" id="630067637SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="630067637FRFM1"> Business Administration</span> </span> </div> </div> </div> <div class="section" id="SECTION_INTR630067646" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_INTR630067646"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_630067646_1_410041208" style="padding-top:0px;"> <div class="field singlecolumn" id="630067646FRFM1"> Algonquin Argonauts Football Board of Directors, Secretary
Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator</div> </div> </div> <div class="section" id="SECTION_ADDI630067648" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI630067648"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_630067648_1_410041210" style="padding-top:0px;"> <div class="field singlecolumn" id="630067648FRFM1"> <ul> <li> AFFILIATIONS
Algonquin Argonauts Football Board of Directors, Secretary
Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL630067647" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL630067647"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_630067647_1_410041209" style="padding-top:0px;"> <div class="field singlecolumn" id="630067647FRFM1"> Accounting, backup, Billing
system, budget, Citrix
MetaFrame, Excellent communication, hardware, contracts, Client, clients, documentation, electrical wiring, firewall, Groupwise, Novell Groupwise 6.5, GroupWise 5.x, help desk, LAN, Managing, access, Exchange, Windows 7 and Office, Office, Windows, Windows 2000, Windows NT, Windows NT 4.0, Windows XP, Migration, NDS, network security, Network, Novell 6.0, Novell 6.5, Novell, Novell 4.x, Novell Servers, Phone system, policies, problem-solving, processes, Routers, scheduling, Servers, SQL, Cisco Switches, T1, telecommunication, time management, troubleshooting, upgrades, upgrading, upgrade, WAN</div> </div> </div> </div>
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13,477,922 |
INFORMATION-TECHNOLOGY
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A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis and resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring
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Northern Virginia Community College, A.A.S Networking, Northern Virginia Community College, A.A.S Microcomputer Specialization, George Mason University, M.A Education Biology and General Science, Virginia Commonwealth University, B.S Biology
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Information Technology Specialist, Computer Technical Specialist, Senior Computer Network Support Technician, Junior Network Administrator
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INFORMATION TECHNOLOGY SPECIALIST Professional Profile To continue work in the Information Technology field while developing my skills in Information Systems and Networking. Experience Information Technology Specialist April 2015 to Current Company Name Set up and maintained the network infrastructure both wired and wireless configuration. Setup and maintained all user's computers including hardware and software. Set up and assisted users with their e-mail accounts. I maintained security on our networks in which only company users could access the network. Setup and configured users android phones so they could access the company's resources. I maintained security on all companies' machines. Computer Technical Specialist September 2007 to January 2014 Company Name － City Set up and maintain all software on Faculty and Staff computers in a Windows and McIntosh environment. Troubleshoot all software and hardware problems on user's machines. Check network connectivity issues on the client side. Set up and maintain all printers' scanners and fax machines for staff and faculty and students. Configure and setup all PDA s for all faculty and staff. Help maintain lab computers on the windows and McIntosh environment including hardware software and printing issues. Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers. This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches. Captured and pushed images to and from workstations with a ghost server. Pushed software packages to user's machines using a KBOX server. Maintaining all classroom projectors which were connected to a smart board including the attached devices. Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science. Serve as the primary contact with vendors to maintain licenses. Maintain a license server to keep software operational. Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running. Set up virtual machines and installed all software on client machines. Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines. Set up and brought down conference calls. Senior Computer Network Support Technician November 2001 to September 2007 City , State Provide statewide data telecommunications and on the-site problem analysis and resolution; consultation; hardware and software installations; technical guidance and support for personal computing equipment. Provide local and wide area networking support, which included router switch and server and router configurations, and installations and problem resolutions. Troubleshoot all network components including routers switches servers and patch panels. Analyzing and diagnosing the network for the correct topology protocols and configurations. Install and maintain video conferencing systems which included Meeting Point. Diagnosed and fixed any problems computers may be experiencing including network software, and hardware issues. Junior Network Administrator September 1999 to November 2001 Company Name － City , State Performed the installation and removal of all programs on a network in a teaching and testing facility. Assigned rights and permissions to users and servicing them on the network. Troubleshoot all hardware as well as software problems on the network. Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server. Maintaining compatibility of new hardware and software on our network which included routers, switches, and servers as well as workstations. Reorganized LANs to insure speed and performance. Installed and maintained all wiring on the network. Education Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class.
CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification.
MCSE - Microsoft Certified Professional Systems Engineer; 2003
CCNA (Cisco Certified Network Associate : 1988 Northern Virginia Community College Virginia Commonwealth University GPA: Dean's Lists GPA: 3.4 Dean's Lists GPA: 3.4 M.A : Education Biology and General Science , 1982 George Mason University Fairfax City Education Biology and General Science B.S : Biology , 15 Biology NVCC Alexandria A.A.S Networking (06-25-2001) NVCC Alexandria A.A.S Microcomputer Specialization (06-25-2001)
Virginia Commonwealth University Richmond Skills A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis and resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME591992900" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_591992900_1_385190849" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="591992900FNAM1"> </span> <span> </span> <span class="field" id="591992900LNAM1"> INFORMATION TECHNOLOGY SPECIALIST</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM591992902" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM591992902"> Professional Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591992902_1_385190864" style="
padding-top:0px;
"> <div class="field singlecolumn" id="591992902FRFM1"> To continue work in the Information Technology field while developing my skills in Information Systems and Networking.</div> </div> </div> <div class="section" id="SECTION_HILT591992903" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_ACCM591993686" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR591992904" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR591992904"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591992904_1_385190853" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="591992904JTIT1"> Information Technology Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="591992904JSTD1"> April 2015</span> <span> to </span> <span class="jobdates" format="%B %Y" id="591992904EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="591992904COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="591992904JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="591992904JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="591992904JDES1" itemprop="description"> <ul> <li> Set up and maintained the network infrastructure both wired and wireless configuration.</li> <li> Setup and maintained all user's computers including hardware and software.</li> <li> Set up and assisted users with their e-mail accounts.</li> <li> I maintained security on our networks in which only company users could access the network.</li> <li> Setup and configured users android phones so they could access the company's resources.</li> <li> I maintained security on all companies' machines.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_591992904_2_385190854" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="591992904JTIT2"> Computer Technical Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="591992904JSTD2"> September 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="591992904EDDT2"> January 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="591992904COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="591992904JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="591992904JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="591992904JDES2" itemprop="description"> <ul> <li> Set up and maintain all software on Faculty and Staff computers in a Windows and McIntosh environment.</li> <li> Troubleshoot all software and hardware problems on user's machines.</li> <li> Check network connectivity issues on the client side.</li> <li> Set up and maintain all printers' scanners and fax machines for staff and faculty and students.</li> <li> Configure and setup all PDA s for all faculty and staff.</li> <li> Help maintain lab computers on the windows and McIntosh environment including hardware software and printing issues.</li> <li> Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers.</li> <li> This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches.</li> <li> Captured and pushed images to and from workstations with a ghost server.</li> <li> Pushed software packages to user's machines using a KBOX server.</li> <li> Maintaining all classroom projectors which were connected to a smart board including the attached devices.</li> <li> Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science.</li> <li> Serve as the primary contact with vendors to maintain licenses.</li> <li> Maintain a license server to keep software operational.</li> <li> Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running.</li> <li> Set up virtual machines and installed all software on client machines.</li> <li> Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines.</li> <li> Set up and brought down conference calls.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_591992904_3_385190855" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="591992904JTIT3"> Senior Computer Network Support Technician</span> <br/> <span> <span class="jobdates" format="%B %Y" id="591992904JSTD3"> November 2001</span> <span> to </span> <span class="jobdates" format="%B %Y" id="591992904EDDT3"> September 2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="591992904COMP3" itemprop="name"> </span> <span class="joblocation jobcity" id="591992904JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="591992904JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="591992904JDES3" itemprop="description"> <ul> <li> Provide statewide data telecommunications and on the-site problem analysis and resolution; consultation; hardware and software installations; technical guidance and support for personal computing equipment.</li> <li> Provide local and wide area networking support, which included router switch and server and router configurations, and installations and problem resolutions.</li> <li> Troubleshoot all network components including routers switches servers and patch panels.</li> <li> Analyzing and diagnosing the network for the correct topology protocols and configurations.</li> <li> Install and maintain video conferencing systems which included Meeting Point.</li> <li> Diagnosed and fixed any problems computers may be experiencing including network software, and hardware issues.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_591992904_4_385190857" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="591992904JTIT4"> Junior Network Administrator</span> <br/> <span> <span class="jobdates" format="%B %Y" id="591992904JSTD4"> September 1999</span> <span> to </span> <span class="jobdates" format="%B %Y" id="591992904EDDT4"> November 2001</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="591992904COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="591992904JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="591992904JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="591992904JDES4" itemprop="description"> <ul> <li> Performed the installation and removal of all programs on a network in a teaching and testing facility.</li> <li> Assigned rights and permissions to users and servicing them on the network.</li> <li> Troubleshoot all hardware as well as software problems on the network.</li> <li> Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server.</li> <li> Maintaining compatibility of new hardware and software on our network which included routers, switches, and servers as well as workstations.</li> <li> Reorganized LANs to insure speed and performance.</li> <li> Installed and maintained all wiring on the network.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC591992905" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC591992905"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591992905_1_385190863" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="591992905DGRE1" itemprop="name"> Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class.
CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification.
MCSE - Microsoft Certified Professional Systems Engineer; 2003
CCNA (Cisco Certified Network Associate</span> <span> : </span> <span class="programline" dependency="STUY" id="591992905STUY1"> </span> <span class="jobdates" id="591992905GRYR1"> 1988</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="591992905SCHO1" itemprop="name"> Northern Virginia Community College Virginia Commonwealth University</span> <span class="joblocation jobcity" id="591992905SCIT1"> </span> <span class="joblocation jobstate" id="591992905SSTA1"> </span> <span class="joblocation jobstate" id="591992905SCNT1"> </span> </span> <span class="paddedline"> <span> GPA: </span> <span class="field" id="591992905GRPA1"> Dean's Lists GPA: 3.4</span> </span> <span class="paddedline"> <span class="field" id="591992905FRFM1"> Dean's Lists GPA: 3.4</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_591992905_2_385190862" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="591992905DGRE2" itemprop="name"> M.A</span> <span> : </span> <span class="programline" dependency="STUY" id="591992905STUY2"> Education Biology and General Science</span> <span> , </span> <span class="jobdates" id="591992905GRYR2"> 1982</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="591992905SCHO2" itemprop="name"> George Mason University Fairfax City</span> <span class="joblocation jobcity" id="591992905SCIT2"> </span> <span class="joblocation jobstate" id="591992905SSTA2"> </span> <span class="joblocation jobstate" id="591992905SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="591992905FRFM2"> Education Biology and General Science</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_591992905_3_385190859" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="591992905DGRE3" itemprop="name"> B.S</span> <span> : </span> <span class="programline" dependency="STUY" id="591992905STUY3"> Biology</span> <span> , </span> <span class="jobdates" id="591992905GRYR3"> 15</span> </span> <span class="paddedline"> <span class="field" id="591992905FRFM3"> Biology</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_591992905_4_385190858" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="591992905DGRE4" itemprop="name"> NVCC Alexandria A.A.S Networking (06-25-2001) NVCC Alexandria A.A.S Microcomputer Specialization (06-25-2001)
Virginia Commonwealth University Richmond</span> <span class="programline" dependency="STUY" id="591992905STUY4"> </span> <span class="jobdates" id="591992905GRYR4"> </span> </span> <span class="paddedline"> <span class="field" id="591992905FRFM4"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL591992906" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_SKLL591992907" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL591992907"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_591992907_1_385190865" style="
padding-top:0px;
"> <div class="field singlecolumn" id="591992907FRFM1"> A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis and resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring</div> </div> </div> </div>
|
28,126,340 |
INFORMATION-TECHNOLOGY
|
Marketing, Operations, Database, Asp, Ms Sql Server, Sql, Sql Server, Technical Support, Testing, Asp.net, Budget, Clients, Database Systems, Life Cycle, Linux, Ms Asp, Ms Sql Server 2000, Mysql, Online Solutions, Php, Project Launch, Solutions, Sql Server 2000, System Development, Media Strategy, Networking, Online Marketing, Bank Card, Collections, Credit, Data Migration, Receivables, Intranet, Maintenance, Application Support, Archiving, Data Management, Subject Matter Expert, Work Flow, Business Requirements, Engineer, Finance, Graphical User Interface, Increase, Kronos, Load Balancing, Offshore, Oracle, Payroll, Production Environment, User Interface, Six Sigma, Six Sigma Green Belt Certified, .net, Client/server, Coding, Css, Customer Service, Database Management, Dhtml, Flash, Frontpage, Html, Javascript, Microsoft Sql Server, Minitab, Ms Office, Photoshop, Project Management, Receptionist, Retail Sales, Self Motivated, Software Development, Structured Software, Team Player, Test Plans, Time & Attendance, Visual Studio, Xml
|
DeVry University, Bachelor's Degree, Computer Information Systems
|
Information Technology Coordinator, Web Developer, Intranet Application Support Analyst
|
INFORMATION TECHNOLOGY COORDINATOR Professional Profile B.S. graduate with a record of success implementing IT solutions. Demonstrated commitment to quality and customer service, detail oriented, strong team player, self motivated, demonstrated exceptional analytical skills, proven ability to work effectively and cross functionally with all levels of management with responsibilities increasing in scope. 9+ years of experience as Client/Server developer using Transact SQL, PL\SQL, Classic ASP, ASP.net, HTML, DHTML, XML, JavaScript, using CSS layout and design principles. 7+ years of managing project timeliness, accuracy, approving high-level and detail designs, as well as managing successful test plans. Directed all stages of software development including requirements, design, coding, testing and implementation of several company wide Intranet initiatives like Ovations! - An associate rewards and recognition program used by over 30,000 employees; Kronos TM Workforce Central - a time and attendance program for 13,000 non-exempts employees. Several projects included the management of offsite vendor resources. Experience using the following database management tools MS SQL Server 6.5,7, 2000 and 2005, My SQL, and Oracle 9i. Proficient with MS Windows, MS Office, Minitab, Business Objects, Adobe CS3 Web Edition, Visual Studio, Frontpage, PaintShop Pro. Experience Information Technology Coordinator Nov 2003 to Current Company Name Provide technical support throughout the office from building and managing the web presence, networking computers and other office equipment as well as researching grant opportunities for the implementation of a technology component for the Leadership SOAR program. Responsible for building capacity for the foundation within the area of information technology by helping them move closer to a paperless environment. The scope of my role is to streamline IT operations, implement an effective online marketing and media strategy, automate the work processes for employees, and centralize the activities of GivingBack Foundation, Inc. by using the internet and other media. Web Developer Jun 2003 to Current Company Name As webmaster I was responsible for the wing-to-wing implementation of online solutions for small businesses using the full System Development Life Cycle. All projects were delivered 100% on time, within budget by correctly assessing needs upfront, and gathering detailed design specifications that prevent scope creep. I was directly involved in the design/develop/testing phases, the implementing of database systems using Classic ASP/ASP.net 2.0 and MS SQL Server 2000/2005 in the Windows Hosting environment, PHP 4.0 - 5.0 and MySQL 4 in the Linux Hosting environment as well as providing support operations, and evaluating the overall system performance after project launch. A few key ASP.Net/MS SQL 2005 solutions implemented during this period were vendor developed ad tracking and e-mail newsletter marketing software. Clients relied upon the research and cost benefit analysis provided to determine the best solution that met their needs and budget. Intranet Application Support Analyst Jan 2003 to Jul 2007 Company Name Key responsibilities were to manage the timeliness and accuracy of system parameter setups and data migration of files for private label and bank card projects. Worked with functional areas such as Marketing, Risk, Fraud, Operations, and Collections to ensure that parameters implemented met project requirements by serving as the IT lead responsible for overcoming any organizational and technical barriers that arose. During this period I was able to successfully multi-task and manage several projects concurrently making my role key in the successful implementation of 14 new portfolios that had a combined growth of $1.26B in new receivables. Implemented successful business-wide initiatives such as: Ovations! - An associates rewards and recognition system. Primary responsibility was to enhance the system's Graphical User Interface and make it more intuitive for the users. The completed project resulted in a 50% increase in system productivity while remaining stable during peak usage periods. This was accomplished by managing the wing-to-wing project implementation with the selected outside vendor and internal IT teams involved. Kronos TM Workforce Central - Key responsibility was to stabilize the application within the Windows 2k/Oracle 9i infrastructure by leveraging a test server for validating patches, and major version updates by the vendor. Once moved to the live production environment, load balancing between 3 application and 1 database server was implemented to better support peak usage times. This allowed the system to always be available for users to accurately record their time and ensured the Human Resource department they were within 99% compliance in handling employee payroll. Managed Offshore Resources during several key Intranet initiatives by assisting in the review and approval of high-level and detail design of business requirements for the enhancements/maintenance of other miscellaneous web applications within the scope of the Consumer Finance IT build team. After the testing phase was complete I assured the hand off from the build to the production run team was a seamless transition that did not interrupt any existing production processes. Initiated the role of a technical support contact providing maintenance and enhancements for three integrated business tracking systems built with classic ASP and MS SQL used to manage the work flow for a Portfolio Services department of 120 associates. Phases of the application were being built by members of the Information Management Leadership Program (IMLP), each with specific requirements to implement within their six month rotation. These rotations left a support gap which I filled to address any system issues as they rose. This resulted in a smoother transition between the IMLP members by allowing them time to focus on and fulfilling their requirements of the program instead of immediately coming into a new rotation addressing issues left by a previous colleague. Implemented a database migration plan from MS SQL Server 6.5 to 2000, which included maintenance schedules and archiving. By the structure of the two versions MS SQL server being completely different, it had to be a two phased approach. Phase one required a migration from 6.5 to 7.0. Phase two was to migrate from 7.0 to 2000. Since support was going to be dropped for MS SQL Server 6.5 the entire project had to be completed within 30 days. This migration allow me to implement a regularly scheduled maintenance plan that reduced end-user downtime from 10 - 20 hours per month to zero The Subject Matter Expert for the Mid-Range Application group in Stamford responsible for conducting a transfer of knowledge from the Atlanta data management personnel back to the Mid-Range team for ongoing support. Due to the elimination of curtain business functions this process had to be successfully completed within 60 days to prevent the possible impact of production systems there after. Education Bachelor's , Computer Information Systems DeVry University － City , State , US 9/2000 - 6/2004 DeVry University, Alpharetta, Georgia Bachelor's Degree, Computer Information Systems Academic Honors: Dean's List, Hope Scholarship GPA 3.46 while working and attending school full-time Affiliations GivingBack Foundation, Inc Certifications Six Sigma Green Belt Certified Skills Marketing, Operations, Database, Asp, Ms Sql Server, Sql, Sql Server, Technical Support, Testing, Asp.net, Budget, Clients, Database Systems, Life Cycle, Linux, Ms Asp, Ms Sql Server 2000, Mysql, Online Solutions, Php, Project Launch, Solutions, Sql Server 2000, System Development, Closer, Media Strategy, Networking, Online Marketing, Bank Card, Collections, Credit, Data Migration, Receivables, Intranet, Maintenance, Application Support, Archiving, Data Management, Subject Matter Expert, Work Flow, Business Requirements, Engineer, Finance, Graphical User Interface, Increase, Kronos, Load Balancing, Offshore, Oracle, Payroll, Production Environment, User Interface, Belt Certified, Black Belt, Six Sigma, Six-sigma, .net, Associate, Client/server, Coding, Css, Customer Service, Database Management, Detail Oriented, Dhtml, Flash, Frontpage, Html, Javascript, Microsoft Sql Server, Microsoft Sql Server 2000, Minitab, Ms Office, Photoshop, Project Management, Receptionist, Retail Sales, Self Motivated, Software Development, Structured Software, Team Player, Test Plans, Time & Attendance, Time And Attendance, Visual Studio, Xml
|
<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME581199263" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_581199263_1_378355350" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field fName" id="581199263FNAM1"> </span> <span> </span> <span class="field" id="581199263LNAM1"> INFORMATION TECHNOLOGY COORDINATOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM581199265" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM581199265"> Professional Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_581199265_1_378355352" style="
padding-top:0px;
"> <div class="field singlecolumn" id="581199265FRFM1"> B.S. graduate with a record of success implementing IT solutions. Demonstrated commitment to quality and customer service, detail oriented, strong team player, self motivated, demonstrated exceptional analytical skills, proven ability to work effectively and cross functionally with all levels of management with responsibilities increasing in scope. 9+ years of experience as Client/Server developer using Transact SQL, PL\SQL, Classic ASP, ASP.net, HTML, DHTML, XML, JavaScript, using CSS layout and design principles. 7+ years of managing project timeliness, accuracy, approving high-level and detail designs, as well as managing successful test plans. Directed all stages of software development including requirements, design, coding, testing and implementation of several company wide Intranet initiatives like Ovations! - An associate rewards and recognition program used by over 30,000 employees; Kronos TM Workforce Central - a time and attendance program for 13,000 non-exempts employees. Several projects included the management of offsite vendor resources. Experience using the following database management tools MS SQL Server 6.5,7, 2000 and 2005, My SQL, and Oracle 9i. Proficient with MS Windows, MS Office, Minitab, Business Objects, Adobe CS3 Web Edition, Visual Studio, Frontpage, PaintShop Pro. </div> </div> </div> <div class="section" id="SECTION_HILT581199266" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_ACCM581199349" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR581199267" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR581199267"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_581199267_1_378355353" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="581199267JTIT1"> Information Technology Coordinator</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="581199267JSTD1"> Nov 2003</span> <span> to </span> <span class="jobdates" format="%b %Y" id="581199267EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="581199267COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="581199267JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="581199267JSTA1" itemprop="addressRegion"> </span> </span> <span class="jobline" id="581199267JDES1" itemprop="description"> Provide technical support throughout the office from building and managing the web presence, networking computers and other office equipment as well as researching grant opportunities for the implementation of a technology component for the Leadership SOAR program. Responsible for building capacity for the foundation within the area of information technology by helping them move closer to a paperless environment. The scope of my role is to streamline IT operations, implement an effective online marketing and media strategy, automate the work processes for employees, and centralize the activities of GivingBack Foundation, Inc. by using the internet and other media.</span> </div> </div> <div class="paragraph" id="PARAGRAPH_581199267_2_378355354" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="581199267JTIT2"> Web Developer</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="581199267JSTD2"> Jun 2003</span> <span> to </span> <span class="jobdates" format="%b %Y" id="581199267EDDT2"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="581199267COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="581199267JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="581199267JSTA2" itemprop="addressRegion"> </span> </span> <span class="jobline" id="581199267JDES2" itemprop="description"> As webmaster I was responsible for the wing-to-wing implementation of online solutions for small businesses using the full System Development Life Cycle. All projects were delivered 100% on time, within budget by correctly assessing needs upfront, and gathering detailed design specifications that prevent scope creep. I was directly involved in the design/develop/testing phases, the implementing of database systems using Classic ASP/ASP.net 2.0 and MS SQL Server 2000/2005 in the Windows Hosting environment, PHP 4.0 - 5.0 and MySQL 4 in the Linux Hosting environment as well as providing support operations, and evaluating the overall system performance after project launch. A few key ASP.Net/MS SQL 2005 solutions implemented during this period were vendor developed ad tracking and e-mail newsletter marketing software. Clients relied upon the research and cost benefit analysis provided to determine the best solution that met their needs and budget.</span> </div> </div> <div class="paragraph" id="PARAGRAPH_581199267_3_378355355" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="581199267JTIT3"> Intranet Application Support Analyst</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="581199267JSTD3"> Jan 2003</span> <span> to </span> <span class="jobdates" format="%b %Y" id="581199267EDDT3"> Jul 2007</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="581199267COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="581199267JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="581199267JSTA3" itemprop="addressRegion"> </span> </span> <span class="jobline" id="581199267JDES3" itemprop="description"> Key responsibilities were to manage the timeliness and accuracy of system parameter setups and data migration of files for private label and bank card projects. Worked with functional areas such as Marketing, Risk, Fraud, Operations, and Collections to ensure that parameters implemented met project requirements by serving as the IT lead responsible for overcoming any organizational and technical barriers that arose. During this period I was able to successfully multi-task and manage several projects concurrently making my role key in the successful implementation of 14 new portfolios that had a combined growth of $1.26B in new receivables. Implemented successful business-wide initiatives such as: Ovations! - An associates rewards and recognition system. Primary responsibility was to enhance the system's Graphical User Interface and make it more intuitive for the users. The completed project resulted in a 50% increase in system productivity while remaining stable during peak usage periods. This was accomplished by managing the wing-to-wing project implementation with the selected outside vendor and internal IT teams involved. Kronos TM Workforce Central - Key responsibility was to stabilize the application within the Windows 2k/Oracle 9i infrastructure by leveraging a test server for validating patches, and major version updates by the vendor. Once moved to the live production environment, load balancing between 3 application and 1 database server was implemented to better support peak usage times. This allowed the system to always be available for users to accurately record their time and ensured the Human Resource department they were within 99% compliance in handling employee payroll. Managed Offshore Resources during several key Intranet initiatives by assisting in the review and approval of high-level and detail design of business requirements for the enhancements/maintenance of other miscellaneous web applications within the scope of the Consumer Finance IT build team. After the testing phase was complete I assured the hand off from the build to the production run team was a seamless transition that did not interrupt any existing production processes. Initiated the role of a technical support contact providing maintenance and enhancements for three integrated business tracking systems built with classic ASP and MS SQL used to manage the work flow for a Portfolio Services department of 120 associates. Phases of the application were being built by members of the Information Management Leadership Program (IMLP), each with specific requirements to implement within their six month rotation. These rotations left a support gap which I filled to address any system issues as they rose. This resulted in a smoother transition between the IMLP members by allowing them time to focus on and fulfilling their requirements of the program instead of immediately coming into a new rotation addressing issues left by a previous colleague. Implemented a database migration plan from MS SQL Server 6.5 to 2000, which included maintenance schedules and archiving. By the structure of the two versions MS SQL server being completely different, it had to be a two phased approach. Phase one required a migration from 6.5 to 7.0. Phase two was to migrate from 7.0 to 2000. Since support was going to be dropped for MS SQL Server 6.5 the entire project had to be completed within 30 days. This migration allow me to implement a regularly scheduled maintenance plan that reduced end-user downtime from 10 - 20 hours per month to zero The Subject Matter Expert for the Mid-Range Application group in Stamford responsible for conducting a transfer of knowledge from the Atlanta data management personnel back to the Mid-Range team for ongoing support. Due to the elimination of curtain business functions this process had to be successfully completed within 60 days to prevent the possible impact of production systems there after.</span> </div> </div> </div> <div class="section" id="SECTION_EDUC581199268" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC581199268"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_581199268_1_378355356" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="581199268DGRE1" itemprop="name"> Bachelor's</span> <span> , </span> <span class="programline" id="581199268STUY1"> Computer Information Systems</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="581199268SCHO1" itemprop="name"> DeVry University</span> <span> － </span> <span class="joblocation jobcity" id="581199268SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="581199268SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="581199268SCNT1"> US</span> </span> <span class="field" id="581199268FRFM1"> 9/2000 - 6/2004 DeVry University, Alpharetta, Georgia Bachelor's Degree, Computer Information Systems Academic Honors: Dean's List, Hope Scholarship GPA 3.46 while working and attending school full-time</span> </div> </div> </div> <div class="section" id="SECTION_AFIL581199269" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_AFIL581199269"> Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_581199269_1_378355358" style="
padding-top:0px;
"> <div class="field singlecolumn" id="581199269FRFM1"> GivingBack Foundation, Inc</div> </div> </div> <div class="section" id="SECTION_CERT581199270" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_CERT581199270"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_581199270_1_378355357" style="
padding-top:0px;
"> <div class="field singlecolumn" id="581199270FRFM1"> Six Sigma Green Belt Certified</div> </div> </div> <div class="section" id="SECTION_SKLL581199271" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL581199271"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_581199271_1_378355359" style="
padding-top:0px;
"> <div class="field singlecolumn" id="581199271FRFM1"> Marketing, Operations, Database, Asp, Ms Sql Server, Sql, Sql Server, Technical Support, Testing, Asp.net, Budget, Clients, Database Systems, Life Cycle, Linux, Ms Asp, Ms Sql Server 2000, Mysql, Online Solutions, Php, Project Launch, Solutions, Sql Server 2000, System Development, Closer, Media Strategy, Networking, Online Marketing, Bank Card, Collections, Credit, Data Migration, Receivables, Intranet, Maintenance, Application Support, Archiving, Data Management, Subject Matter Expert, Work Flow, Business Requirements, Engineer, Finance, Graphical User Interface, Increase, Kronos, Load Balancing, Offshore, Oracle, Payroll, Production Environment, User Interface, Belt Certified, Black Belt, Six Sigma, Six-sigma, .net, Associate, Client/server, Coding, Css, Customer Service, Database Management, Detail Oriented, Dhtml, Flash, Frontpage, Html, Javascript, Microsoft Sql Server, Microsoft Sql Server 2000, Minitab, Ms Office, Photoshop, Project Management, Receptionist, Retail Sales, Self Motivated, Software Development, Structured Software, Team Player, Test Plans, Time & Attendance, Time And Attendance, Visual Studio, Xml</div> </div> </div> </div>
|
37,242,217 |
INFORMATION-TECHNOLOGY
|
Project Management, Systems / Network Reporting, Proposal Development, Web Design & Development, SOP & Policy Writing, Systems & Process Consulting, Document Management, Microsoft Windows, Apple Mac, Unix/Linux, MS Exchange, MS SharePoint, MS IIS, MS Hyper-V, Apache, WordPress, CloudFlare, Documentum, CoreDossier, Oracle Workflow, DavMail, HTML5, CSS, PHP, JavaScript, Java, XML, C++, Microsoft Visual Basic, Adobe CS6, MS Office, MS Project, Office 365, MySQL, MS SQL, MS Access, Oracle 11i, Sage ACT!, Web content management, Information security, Content management systems, Dell, HP, IBM, Cisco, SonicWall, NetGear, FortiGate, Programming and design skills, Optimizing and performance tuning, Web content management
|
University of Phoenix, Information Technology, Bachelor of Science
|
Information Technology Consultant, Systems & Document Administrator
|
INFORMATION TECHNOLOGY CONSULTANT Career Overview Accomplished information technology professional with over 18 years of diverse technology, process analysis, project management, and information management experience. Proven ability to successfully implement technology solutions, stay within time and budget constraints, and improve efficiency through proper risk management, task coordination, and resource utilization. Core Competencies Project Management Systems / Network Reporting Proposal Development Web Design & Development SOP & Policy Writing Systems & Process Consulting Document Management Technically-advanced information technology specialist successful in software administration and data communications.Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Qualifications Microsoft Windows (7, 8, 2012), Apple Mac (OS 7 - X, OS X Server, iOS), Unix/Linux (Ubuntu, Red Hat, CentOS, FreeBSD, SmoothWall Express) Server/Web Software: MS Exchange, MS SharePoint, MS IIS, MS Hyper-V, Apache, WordPress, CloudFlare, Documentum, CoreDossier, Oracle Workflow, DavMail HTML5, CSS, PHP, JavaScript, Java, XML, C++, Microsoft Visual Basic Applications: Adobe CS6 (Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Premiere, Flash, After Effects, Fireworks), MS Office, MS Project, Office 365 MySQL, MS SQL, MS Access, Oracle 11i, Sage ACT! Web content management Information security Content management systems Hardware: Dell, HP, IBM, Cisco, SonicWall, NetGear, FortiGateProgramming and design skills Optimizing and performance tuning Document management Web content management Accomplishments Print Graphic Support Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials. Requirements Analysis Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline. IT Training Successfully trained 25 employees to use new operating system. Project Management Managed complex BI/DW deployment programs, facilitating acquisition of business requirements. Prepared design specifications, developed reporting and analytics, tested and managed user adoption. Work Experience Information Technology Consultant January 2003 to Current Company Name － City , State Senior-level consultant and manager of IT systems and projects with over 10 years experience. Practiced successful design, administration, and development of business critical information systems for small to medium business clients onsite or via remote access technologies. Web designer, developer and hosting administrator for over 30 client domains, sites, and email. Consistently recommend, implement, and customize internal or cloud-based technology systems to fit client business processes. Facilitate and develop email, file, database, mobile, and web-based systems to meet client business needs. Achieved increase in client's customer exposure by launching marketing and corporate branding campaigns including logo and website design and development, SEO, Google AdWords, and social media Created and maintained procedures for hardware and software maintenance, migration, upgrades, and end-of-life Implementation and management of all high-level business technology projects Senior-level technical contact for client computer, network, server, and cloud-based systems Operations and technical specialist for consulting firm's business-critical systems Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer's nature of work and business volume Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking. Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends. Assisted clients with IT solutions; prepared written reports on solutions offered. Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management. Prepared and presented technical proposals for clients.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Systems & Document Administrator January 1998 to January 2003 Company Name － City , State Key senior-level member of the information systems team with a variety of duties including project management, document management and publishing, web design, print design, user training and systems administration. Promoted within two months of hire, again within the first two years and lastly promoted to a newly developed position. Achieved first global electronic submissions to regulatory agencies by implementing and validating an electronic document management and publishing system as the primary systems administrator, developer, and project technical leader. Resulted in NDA submission to the FDA ahead of target deadline saving millions in revenue. Implemented and maintained application servers supporting secure Internet communications and business critical systems. Created standard operating procedures, policies, development plans, disaster recovery, and other technical documentation in compliance with FDA requirements Project technical lead for company ERP system, several ongoing department projects and managed temporary and part-time employees and consultants Webmaster and graphic designer for Internet and intranet sites, print advertising, multimedia, and presentation projects Maintained Mac desktop computers and software supporting DNA Sequencer and robotic systems. Education and Training Bachelor of Science : Information Technology , July 2016 University of Phoenix Information Technology[Number] GPA Skills ACT!, Adobe, Acrobat, After Effects, Photoshop, Premiere, Apache, branding, business processes, C++, Cisco, Hardware, consultant, consulting, CSS, client, clients, Database, Dell, disaster recovery, document management, Documentum, Dreamweaver, email, ERP, features, Fireworks, Flash, FreeBSD, graphic designer, HP, HTML5, IBM, Illustrator, InDesign, information systems, Information technology, MS IIS, Internet communications, Java, JavaScript, Languages, Linux, logo, Mac, Apple Mac, marketing, market, access, MS Access, MS Exchange, MS Office, Office, MS Project, Microsoft Windows, migration, multimedia, MySQL, network, networking, Operating Systems, OS, OS 7, Oracle, developer, PHP, policies, print advertising, print design, progress, project management, purchasing, quality, Express, Red Hat, robotic systems, Sage, servers, MS SQL, systems administration, user training, technical documentation, Unix, upgrades, Microsoft Visual Basic, website design and development, Web designer, web design, Webmaster, Workflow, written, XML
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME549485261" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_549485261_1_358403054" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="549485261FNAM1"> </span> <span> </span> <span class="field" id="549485261LNAM1"> INFORMATION TECHNOLOGY CONSULTANT</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM549485270" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM549485270"> Career Overview</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_549485270_1_358403091" style="
padding-top:0px;
"> <div class="field singlecolumn" id="549485270FRFM1"> <p align="LEFT"> Accomplished information technology professional with over 18 years of diverse technology, process analysis, project management, and information management experience. Proven ability to successfully implement technology solutions, stay within time and budget constraints, and improve efficiency through proper risk management, task coordination, and resource utilization. Core Competencies Project Management Systems / Network Reporting Proposal Development Web Design & Development SOP & Policy Writing Systems & Process Consulting Document Management Technically-advanced information technology specialist successful in software administration and data communications.Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis.</p> </div> </div> </div> <div class="section" id="SECTION_HILT549485272" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT549485272"> Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_549485272_1_358403093" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="549485272SKC11"> <p align="LEFT"> Microsoft Windows (7, 8, 2012), Apple Mac (OS 7 - X, OS X Server, iOS), Unix/Linux (Ubuntu, Red Hat, CentOS, FreeBSD, SmoothWall Express)</p> <br/> <p align="LEFT"> Server/Web Software: MS Exchange, MS SharePoint, MS IIS, MS Hyper-V, Apache, WordPress, CloudFlare, Documentum, CoreDossier, Oracle Workflow, DavMail HTML5, CSS, PHP, JavaScript, Java, XML, C++, Microsoft Visual Basic</p> <br/> <p align="LEFT"> Applications: Adobe CS6 (Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Premiere, Flash, After Effects, Fireworks), MS Office, MS Project, Office 365 MySQL, MS SQL, MS Access, Oracle 11i, Sage ACT!</p> <br/> <br/> <br/> <p align="LEFT"> Web content management</p> <p align="LEFT"> Information security</p> <p align="LEFT"> Content management systems</p> <br/> </td> <td class="field twocol_2 charspace" id="549485272SKC21"> <ul> <li> Hardware: Dell, HP, IBM, Cisco, SonicWall, NetGear, FortiGateProgramming and design skills</li> <li> Optimizing and performance tuning</li> <li> Document management</li> <li> Web content management</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_TSKL549485895" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_ACCM549485897" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ACCM549485897"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_549485897_1_358404010" style="
padding-top:0px;
"> <div class="field singlecolumn" id="549485897FRFM1"> <p align="LEFT"> <i> Print Graphic Support</i> </p> <ul> <li> Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.</li> </ul> <p align="LEFT"> <i> Requirements Analysis</i> </p> <ul> <li> Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline.</li> </ul> <p align="LEFT"> <i> IT Training</i> </p> <ul> <li> Successfully trained 25 employees to use new operating system.</li> </ul> <p align="LEFT"> <i> Project Management </i> </p> <ul> <li> Managed complex BI/DW deployment programs, facilitating acquisition of business requirements.</li> <li> Prepared design specifications, developed reporting and analytics, tested and managed user adoption.</li> </ul> <br/> </div> </div> </div> <div class="section" id="SECTION_EXPR549485274" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR549485274"> Work Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_549485274_1_358403075" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="549485274JTIT1"> Information Technology Consultant</span> <br/> <span> <span class="jobdates" format="%B %Y" id="549485274JSTD1"> January 2003</span> <span> to </span> <span class="jobdates" format="%B %Y" id="549485274EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="549485274COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="549485274JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="549485274JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="549485274JDES1" itemprop="description"> <ul> <li> Senior-level consultant and manager of IT systems and projects with over 10 years experience.</li> <li> Practiced successful design, administration, and development of business critical information systems for small to medium business clients onsite or via remote access technologies.</li> <li> Web designer, developer and hosting administrator for over 30 client domains, sites, and email.</li> <li> Consistently recommend, implement, and customize internal or cloud-based technology systems to fit client business processes.</li> <li> Facilitate and develop email, file, database, mobile, and web-based systems to meet client business needs.</li> <li> Achieved increase in client's customer exposure by launching marketing and corporate branding campaigns including logo and website design and development, SEO, Google AdWords, and social media Created and maintained procedures for hardware and software maintenance, migration, upgrades, and end-of-life Implementation and management of all high-level business technology projects Senior-level technical contact for client computer, network, server, and cloud-based systems Operations and technical specialist for consulting firm's business-critical systems Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer's nature of work and business volume Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking.</li> <li> Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends.</li> <li> Assisted clients with IT solutions; prepared written reports on solutions offered.</li> <li> Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management.</li> </ul> <p align="LEFT"> Prepared and presented technical proposals for clients.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_549485274_2_358403078" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="549485274JTIT2"> Systems & Document Administrator</span> <br/> <span> <span class="jobdates" format="%B %Y" id="549485274JSTD2"> January 1998</span> <span> to </span> <span class="jobdates" format="%B %Y" id="549485274EDDT2"> January 2003</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="549485274COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="549485274JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="549485274JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="549485274JDES2" itemprop="description"> <ul> <li> Key senior-level member of the information systems team with a variety of duties including project management, document management and publishing, web design, print design, user training and systems administration.</li> <li> Promoted within two months of hire, again within the first two years and lastly promoted to a newly developed position.</li> <li> Achieved first global electronic submissions to regulatory agencies by implementing and validating an electronic document management and publishing system as the primary systems administrator, developer, and project technical leader.</li> <li> Resulted in NDA submission to the FDA ahead of target deadline saving millions in revenue.</li> <li> Implemented and maintained application servers supporting secure Internet communications and business critical systems.</li> <li> Created standard operating procedures, policies, development plans, disaster recovery, and other technical documentation in compliance with FDA requirements Project technical lead for company ERP system, several ongoing department projects and managed temporary and part-time employees and consultants Webmaster and graphic designer for Internet and intranet sites, print advertising, multimedia, and presentation projects Maintained Mac desktop computers and software supporting DNA Sequencer and robotic systems.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC549485275" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC549485275"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_549485275_1_358403085" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="549485275DGRE1" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="549485275STUY1"> Information Technology</span> <span> , </span> <span class="jobdates" id="549485275GRYR1"> July 2016</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="549485275SCHO1" itemprop="name"> University of Phoenix</span> <span class="joblocation jobcity" id="549485275SCIT1"> </span> <span class="joblocation jobstate" id="549485275SSTA1"> </span> <span class="joblocation jobstate" id="549485275SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="549485275FRFM1"> <p align="LEFT"> Information Technology[Number] GPA</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL549485365" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL549485365"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_549485365_1_358403096" style="
padding-top:0px;
"> <div class="field singlecolumn" id="549485365FRFM1"> <p align="LEFT"> ACT!, Adobe, Acrobat, After Effects, Photoshop, Premiere, Apache, branding, business processes, C++, Cisco, Hardware, consultant, consulting, CSS, client, clients, Database, Dell, disaster recovery, document management, Documentum, Dreamweaver, email, ERP, features, Fireworks, Flash, FreeBSD, graphic designer, HP, HTML5, IBM, Illustrator, InDesign, information systems, Information technology, MS IIS, Internet communications, Java, JavaScript, Languages, Linux, logo, Mac, Apple Mac, marketing, market, access, MS Access, MS Exchange, MS Office, Office, MS Project, Microsoft Windows, migration, multimedia, MySQL, network, networking, Operating Systems, OS, OS 7, Oracle, developer, PHP, policies, print advertising, print design, progress, project management, purchasing, quality, Express, Red Hat, robotic systems, Sage, servers, MS SQL, systems administration, user training, technical documentation, Unix, upgrades, Microsoft Visual Basic, website design and development, Web designer, web design, Webmaster, Workflow, written, XML</p> </div> </div> </div> </div>
|
10,089,434 |
INFORMATION-TECHNOLOGY
|
Active Directory, Azure, anti-virus, Backup Exec, backup, Bash, batch, Cacti, Cisco ASA, databases, DHCP, DNS, documentation, DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall, GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL, StorSimple, troubleshooting, TMG, Ubuntu, Visual Basic Script, VBS, Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual machine, NMap, ZenMap
|
Florida International University, Information Technology, Bachelor of Science
|
Information Technology Technician I, Information Services Liaison, T
|
INFORMATION TECHNOLOGY TECHNICIAN I Summary Versatile Systems Administrator possessing superior troubleshooting skills for networking issues, end user problems, and network security. Experienced in server management, systems analysis, and offering in-depth understanding of IT infrastructure areas. Detail-oriented, independent, and focused on taking a systematic approach to solving complex problems. Demonstrated exceptional technical knowledge and skills while working with various teams to achieve shared goals and objectives. Highlights Active Directory Group Policy Objects PowerShell and VBScript Microsoft Exchange VMWare experience New technology and product research Office 365 and Azure Storage management Enterprise backup management Disaster recovery Experience Information Technology Technician I Aug 2007 to Current Company Name － City , State Migrating and managing user accounts in Microsoft Office 365 and Exchange Online. Creating and managing virtual machines for systems such as domain controllers and Active Directory Federation Services (ADFS) in Microsoft Windows Azure (IaaS). Creating and managing storage in Microsoft Windows Azure (IaaS). Installing and configuring StorSimple iSCSI cloud array (STaaS/BaaS). Installing, configuring, and testing Twinstrata iSCSI cloud array (STaaS/BaaS). Collaborating on project plan for Office 365 migration. Developing detailed specifications for the Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, and work flow documentation. Received training in MVC 4 for Visual Studio using .Net Framework 4/4.5 to develop application using HTML5 and CSS3. Installing, configuring, and supporting Linux machines for the open Wi-Fi network project. Compiling and generating statistical information concerning wireless network traffic using Cacti. Configuring wireless LAN router networking and security access. Installing and configuring wireless certificates. Developing detailed specifications for the acquisition of an Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, and work flow documentation. Reviewing, evaluating, and analyzing departmental policies, guidelines, procedures, and standards with management and staff. Developing test scripts for acceptance, unit, and system testing of Hyperion Phase 1 and MiamiBiz Phase 2. Developing Quality Assurance and testing plan for Hyperion Phase 1 and MiamiBiz Phase 2. Debugging and logging of errors in Hyperion and MiamiBiz using Team Foundation Server (TFS). Participated in various phases of the project life cycle such as: determining requirements, design conceptualization, testing, implementation, deployment, and release for the Hyperion and MiamiBiz projects. Collaborating on project plans for Hyperion and MiamiBiz. Preparing presentations and documentation to demonstrate Hyperion and MiamiBiz functionality or design. Monitoring network traffic, and compiling and generating statistical information using Solar Winds. Collaborating on Disaster Recovery plan and procedures. Researching, evaluating, and recommending new hardware and new software. Communicating and defining systems design and requirements for new and existing systems and applications. Researching, evaluating, recommending, testing, and implementing third party software/utilities. Planning and designing network infrastructure changes – adding/removing servers, appliances, network logical flow. Reviewing, evaluating, and analyzing existing system and application viability with management and staff. Administering and maintaining shares on the file servers. Reviewing server logs to troubleshoot issues. Scheduling and applying hot fixes and security patches on the server infrastructure which includes the operating system and application software. Reviewing systems reporting in SCCM (System Center Configuration Manager). Resolving service requests escalated by the Help Desk or other technicians. Troubleshooting and analyzing and system problems for root cause analysis. Giving and participating in training and education programs to explain upgrades to end users. Migrating users' documents from local computer storage to shares on the file servers. Configuring, supporting, and maintaining file shares using Distributed File System (DFS) Managing, implementing, and testing Enterprise backup infrastructure systems such as the Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, and VRanger backup servers. Managing, configuring, and supporting DataDomain storage. Configuring and supporting Microsoft Windows Server 2003, 2008, and 2012. Installing, configuring, and supporting Microsoft Windows 7, Windows 8, and Microsoft Office 2007, 2010, and 2013. Installing, configuring, and supporting McAfee anti-virus software on servers. Migrating Exchange infrastructure from Exchange 2003 to Exchange 2007 and from Exchange 2007 to Exchange 2010. Supporting servers in the virtualization infrastructure using VMware vSphere. Installing, configuring, and testing Veeam virtual machine backup software and Virtual Desktop Infrastructure (VDI). Reviewing systems reporting in System Center Configuration Manager (SCCM). Administering and maintaining the Symantec Enterprise Vault servers. Managing the Active Directory Domain Controllers (DCs). Creating and maintaining Group Policy Objects (GPOs) in Microsoft Active Directory. Configuring and supporting Microsoft Exchange Active Sync on devices with Apple iOS and Android mobile operating systems. Configuring and supporting Blackberry devices on the Blackberry Enterprise Server to receive Exchange email. Developing, testing, designing, and implementing application scripts using languages such as command batch files, Visual Basic Script, and PowerShell. Creating policies and procedural documentation. Information Services Liaison, T Aug 2005 to Aug 2007 Company Name － City , State Troubleshooting hardware and software problems over the telephone and through remote PC administration software. Installing, configuring, and supporting McAfee anti-virus software on desktops. Installing, configuring, and supporting BBars computer backup software. Developing and maintaining websites on servers running Microsoft SharePoint Server and Internet Information Services (IIS). Supporting Systems Management Server (SMS) Troubleshooting LAN, WAN, Internet, and Intranet network and security access. Troubleshooting network connectivity issues related to TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security and Acceleration (ISA) proxy server, and VPN. Troubleshooting web application/page issues, client browsers, and related software. Administering and maintaining of end user accounts, permissions, and access rights in in Microsoft Active Directory. Administering and maintaining of NTFS security permissions on the file servers. Installing, configuring, and maintaining hardware such as: servers, workstations, laptops, printers, and scanners in a Windows Enterprise environment. Installing, configuring, and supporting printers on the print servers. Installing, configuring, and supporting Microsoft Windows Server 2000 and 2003, Microsoft Windows XP and Windows Vista, and Microsoft Office XP, 2003, and 2007. Education Bachelor of Science , Information Technology 2005 Florida International Univeristy － City , State , United States Coursework in Programming, Web Administration, Network Administration, Database Administration, and Systems Administration – Linux Programming Languages: C++, Java, JSP, HTML, CSS, VB.Net, Bash, T-SQL Certifications CompTIA Network+ - 2014 Skills Active Directory, Azure, anti-virus, Backup Exec, backup, Bash, batch, Cacti, Cisco ASA, databases, DHCP, DNS, documentation, DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall, GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL, StorSimple, troubleshooting, TMG, Ubuntu, Visual Basic Script, VBS, Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual manchine, NMap, ZenMap.
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME525098619" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_525098619_1_342924343" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field fName" id="525098619FNAM1"> </span> <span> </span> <span class="field" id="525098619LNAM1"> INFORMATION TECHNOLOGY TECHNICIAN I</span> </div> </div> </div> <div class="section" id="SECTION_SUMM525098621" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM525098621"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_525098621_1_342933836" style="
padding-top:0px;
"> <div class="field singlecolumn" id="525098621FRFM1"> <p align="LEFT"> Versatile Systems Administrator possessing superior troubleshooting skills for networking issues, end user problems, and network security. Experienced in server management, systems analysis, and offering in-depth understanding of IT infrastructure areas. Detail-oriented, independent, and focused on taking a systematic approach to solving complex problems. Demonstrated exceptional technical knowledge and skills while working with various teams to achieve shared goals and objectives.</p> </div> </div> </div> <div class="section" id="SECTION_HILT525098622" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT525098622"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_525098622_1_342929588" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="525098622SKC11"> <ul> <li> Active Directory</li> <li> Group Policy Objects</li> <li> PowerShell and VBScript</li> <li> Microsoft Exchange</li> <li> VMWare experience</li> </ul> </td> <td class="field twocol_2" id="525098622SKC21"> <ul> <li> New technology and product research</li> <li> Office 365 and Azure</li> <li> Storage management</li> <li> Enterprise backup management</li> <li> Disaster recovery</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR525098623" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR525098623"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_525098623_1_342924345" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="525098623JTIT1"> Information Technology Technician I</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="525098623JSTD1"> Aug 2007</span> <span> to </span> <span class="jobdates" format="%b %Y" id="525098623EDDT1"> Current</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="525098623COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="525098623JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="525098623JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="525098623JDES1" itemprop="description"> <ul> <li> Migrating and managing user accounts in Microsoft Office 365 and Exchange Online.</li> <li> Creating and managing virtual machines for systems such as domain controllers and Active Directory Federation Services (ADFS) in Microsoft Windows Azure (IaaS).</li> <li> Creating and managing storage in Microsoft Windows Azure (IaaS).</li> <li> Installing and configuring StorSimple iSCSI cloud array (STaaS/BaaS).</li> <li> Installing, configuring, and testing Twinstrata iSCSI cloud array (STaaS/BaaS).</li> <li> Collaborating on project plan for Office 365 migration.</li> <li> Developing detailed specifications for the Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, and work flow documentation.</li> <li> Received training in MVC 4 for Visual Studio using .Net Framework 4/4.5 to develop application using HTML5 and CSS3.</li> <li> Installing, configuring, and supporting Linux machines for the open Wi-Fi network project.</li> <li> Compiling and generating statistical information concerning wireless network traffic using Cacti.</li> <li> Configuring wireless LAN router networking and security access.</li> <li> Installing and configuring wireless certificates. </li> <li> Developing detailed specifications for the acquisition of an Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, and work flow documentation.</li> <li> Reviewing, evaluating, and analyzing departmental policies, guidelines, procedures, and standards with management and staff.</li> <li> Developing test scripts for acceptance, unit, and system testing of Hyperion Phase 1 and MiamiBiz Phase 2.</li> <li> Developing Quality Assurance and testing plan for Hyperion Phase 1 and MiamiBiz Phase 2.</li> <li> Debugging and logging of errors in Hyperion and MiamiBiz using Team Foundation Server (TFS).</li> <li> Participated in various phases of the project life cycle such as: determining requirements, design conceptualization, testing, implementation, deployment, and release for the Hyperion and MiamiBiz projects.</li> <li> Collaborating on project plans for Hyperion and MiamiBiz.</li> <li> Preparing presentations and documentation to demonstrate Hyperion and MiamiBiz functionality or design.</li> <li> Monitoring network traffic, and compiling and generating statistical information using Solar Winds.</li> <li> Collaborating on Disaster Recovery plan and procedures.</li> <li> Researching, evaluating, and recommending new hardware and new software.</li> <li> Communicating and defining systems design and requirements for new and existing systems and applications.</li> <li> Researching, evaluating, recommending, testing, and implementing third party software/utilities.</li> <li> Planning and designing network infrastructure changes – adding/removing servers, appliances, network logical flow.</li> <li> Reviewing, evaluating, and analyzing existing system and application viability with management and staff.</li> <li> Administering and maintaining shares on the file servers.</li> <li> Reviewing server logs to troubleshoot issues.</li> <li> Scheduling and applying hot fixes and security patches on the server infrastructure which includes the operating system and application software.</li> <li> Reviewing systems reporting in SCCM (System Center Configuration Manager).</li> <li> Resolving service requests escalated by the Help Desk or other technicians.</li> <li> Troubleshooting and analyzing and system problems for root cause analysis.</li> <li> Giving and participating in training and education programs to explain upgrades to end users.</li> <li> Migrating users' documents from local computer storage to shares on the file servers.</li> <li> Configuring, supporting, and maintaining file shares using Distributed File System (DFS)</li> <li> Managing, implementing, and testing Enterprise backup infrastructure systems such as the Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, and VRanger backup servers.</li> <li> Managing, configuring, and supporting DataDomain storage.</li> <li> Configuring and supporting Microsoft Windows Server 2003, 2008, and 2012.</li> <li> Installing, configuring, and supporting Microsoft Windows 7, Windows 8, and Microsoft Office 2007, 2010, and 2013.</li> <li> Installing, configuring, and supporting McAfee anti-virus software on servers.</li> <li> Migrating Exchange infrastructure from Exchange 2003 to Exchange 2007 and from Exchange 2007 to Exchange 2010.</li> <li> Supporting servers in the virtualization infrastructure using VMware vSphere.</li> <li> Installing, configuring, and testing Veeam virtual machine backup software and Virtual Desktop Infrastructure (VDI).</li> <li> Reviewing systems reporting in System Center Configuration Manager (SCCM).</li> <li> Administering and maintaining the Symantec Enterprise Vault servers.</li> <li> Managing the Active Directory Domain Controllers (DCs).</li> <li> Creating and maintaining Group Policy Objects (GPOs) in Microsoft Active Directory.</li> <li> Configuring and supporting Microsoft Exchange Active Sync on devices with Apple iOS and Android mobile operating systems.</li> <li> Configuring and supporting Blackberry devices on the Blackberry Enterprise Server to receive Exchange email.</li> <li> Developing, testing, designing, and implementing application scripts using languages such as command batch files, Visual Basic Script, and PowerShell.</li> <li> Creating policies and procedural documentation.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_525098623_2_342924346" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="525098623JTIT2"> Information Services Liaison, T</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="525098623JSTD2"> Aug 2005</span> <span> to </span> <span class="jobdates" format="%b %Y" id="525098623EDDT2"> Aug 2007</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="525098623COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="525098623JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="525098623JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="525098623JDES2" itemprop="description"> <ul> <li> Troubleshooting hardware and software problems over the telephone and through remote PC administration software.</li> <li> Installing, configuring, and supporting McAfee anti-virus software on desktops.</li> <li> Installing, configuring, and supporting BBars computer backup software.</li> <li> Developing and maintaining websites on servers running Microsoft SharePoint Server and Internet Information Services (IIS).</li> <li> Supporting Systems Management Server (SMS)</li> <li> Troubleshooting LAN, WAN, Internet, and Intranet network and security access.</li> <li> Troubleshooting network connectivity issues related to TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security and Acceleration (ISA) proxy server, and VPN.</li> <li> Troubleshooting web application/page issues, client browsers, and related software.</li> <li> Administering and maintaining of end user accounts, permissions, and access rights in in Microsoft Active Directory.</li> <li> Administering and maintaining of NTFS security permissions on the file servers.</li> <li> Installing, configuring, and maintaining hardware such as: servers, workstations, laptops, printers, and scanners in a Windows Enterprise environment.</li> <li> Installing, configuring, and supporting printers on the print servers.</li> <li> Installing, configuring, and supporting Microsoft Windows Server 2000 and 2003, Microsoft Windows XP and Windows Vista, and Microsoft Office XP, 2003, and 2007.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC525098624" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC525098624"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_525098624_1_342924347" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="525098624DGRE1" itemprop="name"> Bachelor of Science</span> <span> , </span> <span class="programline" id="525098624STUY1"> Information Technology</span> <span class="datesWrapper"> <span class="jobdates" id="525098624GRYR1"> 2005</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="525098624SCHO1" itemprop="name"> Florida International Univeristy</span> <span> － </span> <span class="joblocation jobcity" id="525098624SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="525098624SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="525098624SCNT1"> United States</span> </span> <span class="field" id="525098624FRFM1"> <ul> <li> Coursework in Programming, Web Administration, Network Administration, Database Administration, and Systems Administration – Linux </li> <li> Programming Languages: C++, Java, JSP, HTML, CSS, VB.Net, Bash, T-SQL</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_CERT525209965" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_CERT525209965"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_525209965_1_343000700" style="
padding-top:0px;
"> <div class="field singlecolumn" id="525209965FRFM1"> <p align="LEFT"> CompTIA Network+ - 2014</p> </div> </div> </div> <div class="section" id="SECTION_SKLL525098625" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL525098625"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_525098625_1_342924349" style="
padding-top:0px;
"> <div class="field singlecolumn" id="525098625FRFM1"> <p align="LEFT"> Active Directory, Azure, anti-virus, Backup Exec, backup, Bash, batch, <font> Cacti, Cisco ASA, databases, DHCP, DNS, documentation, <font> DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall, GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL, <font> StorSimple, troubleshooting, TMG, <font> Ubuntu, Visual Basic Script, VBS, Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual manchine, NMap, ZenMap.</font> </font> </font> </font> </p> <p> </p> </div> </div> </div> </div>
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11,957,080 |
INFORMATION-TECHNOLOGY
|
ASP .NET, Client/Server, Crystal Reports, data analysis, Database design, database software, Desktop Publishing, Desktop Publisher, equipment inventory, Front Office, help desk, HTML web design, instruction, Linux, Logging, macros, Publisher, network administrator, Newsletter, procurement, repairs, SAP R/3, software installation, SQL, systems administration, technical support, training material, tutoring, UNIX, Visual Studio, Web Applications, web server
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California State University, Business Administration, Management Information Systems
|
Lead Information Technology Support Specialist, Information Technology Support Specialist, End User Support Specialist, Instructional Support Specialist, Instructional Support Asst I, Computer Systems Manager
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LEAD INFORMATION TECHNOLOGY SUPPORT SPECIALIST Work History Company Name Company Name Skills Applications: MS Office Suite 2000-2016, O365, GroupWise, HEAT Call Logging, Crystal Reports, T3 VoiceMail, NetMotion, Novell iManager, Active Directory Client/Server: Heatweb-fs Platforms: Windows 2000/XP/7/8/10, UNIX, DOS Experience 03/2016 to Current Lead Information Technology Support Specialist Company Name － City , State Perform lead worker functions including assigning, coordinating and reviewing daily work of staff, training other employees and act as a resource to other staff. Perform help desk systems administration; develop and document procedures. Coordinate with technical support team, management, and users to define user needs for new or improved systems; coordinate software deployments and PC replacements; manage hardware and software inventories. All duties as listed below. 04/2007 to 03/2016 Information Technology Support Specialist Company Name － City , State Identify, troubleshoot, install, program, configure, upgrade, analyze and maintain various computer and network peripherals including mobile data computing devices. Determine appropriate course of action and conduct repairs, modifications, procurement, and replacement of internal peripherals as needed. Install, configure, and support enterprise class, SQL compliant database software. Document the procedures for other support personnel to use as reference material to assist in the support of these systems. Exceptional ability to work with a very demanding group of users in providing timely support in person, over the phone, or in remote desktop sessions. Known for approachability, diplomacy and patience in dealing with frustrated users. Excellent problem-solving skills relating to Access, Excel, or Word questions. Create macros, research complex inquiries, and find solutions to users' issues. Monitor and maintain back-up systems and server health including Heatweb-fs. Collaborate with team members and vendors, to develop strategies for hardware and software solutions. Key Achievements: Designed and developed training material, then conducted training classes to assist internal end users in the proper use and procedures of City software applications and computer systems. Reduced by half the equipment inventory process time by researching and recommending new hand-held scanners then customizing the Inventory Worksheet in HEAT to autofill the form. Increased efficiency and communication within IT department by redesigning and automating tasks in several of the HEAT Call Logging screens. Created document for new employees to help them navigate the City's technology, everything from how to access their email, how to use their desk phones, to explaining policies and procedures for printing, scanning, and end of day procedures. 08/2004 to 03/2007 End User Support Specialist Company Name － City , State Ensure customer satisfaction by responding to calls to the help desk. Logs all customer questions and problems and tracks the same through to resolution. Field over 20,800 calls from user community per year. Analyze each call for problem symptoms then determine problem resolution. Coordinate planning, development, and teaching of software, including time frame for deliverables. Designed and created class evaluation database for the purposes of certificate recognition. Generate and analyze statistical data from HEAT call ticket database. Maintain and update call tracking software. Create and update knowledgebase. Provide software training to all employees of the District through web pages, training classes, correspondence, or one-on-one assistance. Conducted 34 software classes over the last year-and-a-half, with a 98% approval rating. Provide software installation, repair, and support to approximately 2,800 employees including the administration compound and district laptop users. Set up new district laptops to district standards. 08/2002 to 05/2004 Instructional Support Specialist Company Name － City , State Provided administrative/secretarial support to all full- and part-time instructors in the Business Computer Information Systems Department. Worked cooperatively with Department Chair and all other faculty of the Business Education Department located on the Main Campus, Chico Center, Orland, Paradise, and Glenn County. Recommended modifications or improvements for methods, procedures, techniques, and equipment required for the Business Education Degree programs and computer labs resulting in time and cost savings for the department. Designed and maintained database of 8 years of graduating students following their degree programs and certificates. Provided effective instruction and tutoring to a widely diverse group of students in the following career programs: Microsoft Office (Word, Excel, Access, PowerPoint and Publisher), Computer Applications, Office Assistant, Medical Front Office Assistant, Legal Office Assistant, Desktop Publishing; and Medical Transcription for Certification. Collaborated with the technical support team to recommend new hardware and software to improve the performance of the computers. Maintained and updated Butte College, Business Education Website. Provided desktop publishing design work including creation of flyers, brochures, news releases, and newspaper ads outlining special events and course offerings. Assist Enterprise Networks department by installing lab computer systems (4 labs - 125 systems, 80 new systems), validating lab system images every semester, troubleshooting user hardware and software issues, hardware repair, memory upgrades, software installs, OS and software patch installation, and OS upgrades. 02/2002 to 05/2002 Instructional Support Asst I Company Name － City , State Instructed and tutored Corporate Information Technology students in the basics of: Database design: including ERD diagrams, data dictionaries, using all functions of Microsoft Access. SAP R/3: enterprise wide functionality, materials requirement planning (MRP) functionality and to create a personnel file for a new employee. HTML web design: create two inter-related web pages in HTML, upload a database to the web server, connect web pages to the database, and pull information from the database to display in the pages. Implemented and documented lab policies and procedures. Lead Documentation Team in the designing, developing and delivering of a computerized training solution for the Center for Economic Development. Worked jointly with seven other team leaders. Managed a six-person team. Wrote documentation guidelines. Produced the User Guide and Online Help for the users of the new software. 06/1994 to 05/1997 Computer Systems Manager Company Name － City , State Database Manager and Desktop Publisher Managed and maintained customized church database with 6000+ entries including membership, attendance, and contribution modules. Produced tailored reports for administrator using data analysis and manipulation techniques. Analyzed and produced visualized reports of abstract data. Trained others to manipulate the database for creating custom reports for their departments. Served as network administrator. Diagnosed and implemented solutions for routine hardware issues. Edited weekly publications including the Lantern Newsletter. Prepared special publication projects. Education and Training May, 2002 B.S : Business Administration, Management Information Systems California State University － City Business Administration, Management Information Systems Cum Laude December, 2008 Microsoft Word XP Certification, Microsoft Office Specialist Program May, 2003
Crystal Certification of Crystal Reports Design 9.0 April, 2005
New Horizons Course: OLL - Developing MS ASP .NET Web Applications Using Visual Studio October, 2007
Novell Certificate in Implementing Novell Open Enterprise Server 2 for Linux Graduate Certificate in Corporate Education August, 2009 Pearson VUE Certified Test Administrator May, 2010 Siemon Certification in Design Principles and Installation Practices December, 2011 FrontRange HEAT Administration I November, 2013 FrontRange HEAT Administration II February, 2014 Dell Certification for Online Self Dispatch for Desktops and Notebooks June, 2015 Activities and Honors Driven Information Technology Professional with broad technical skill set. Known for ability to multi-task and juggle multiple projects simultaneously, meeting all deadlines. Excels in customer support, training, and documentation. Most noted for customer service and teamwork expertise. Thrives in environments that continually embraces new technologies. Skills ASP .NET, Client/Server, Crystal Reports, data analysis, Database design, database software, Desktop Publishing, Desktop Publisher, equipment inventory, special events, Front Office, help desk, HTML web design, in Design, instruction, Linux, Logging, macros, Publisher, network administrator, Newsletter, procurement, repairs, SAP R/3, software installation, SQL, systems administration, technical support, training material, tutoring, UNIX, Visual Studio, Web Applications, web server
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1059654989" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1059654989_1_708913258" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="1059654989FNAM1"> </span> <span> </span> <span class="field" id="1059654989LNAM1"> LEAD INFORMATION TECHNOLOGY SUPPORT SPECIALIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM1059654997" style="padding-top:0px;"> </div> <div class="section" id="SECTION_WRKH1059654991" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKH1059654991"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1059654991_1_708913260" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1059654991JSTD1"> </span> <span class="jobdates" format="%m/%Y" id="1059654991EDDT1"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1059654991COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1059654991JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1059654991JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1059654991JDES1" itemprop="description"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1059654991_2_708913261" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1059654991JSTD2"> </span> <span class="jobdates" format="%m/%Y" id="1059654991EDDT2"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1059654991COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1059654991JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1059654991JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1059654991JDES2" itemprop="description"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_HILT1059654992" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT1059654992"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1059654992_1_708913262" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="1059654992SKC11"> Applications: MS Office Suite 2000-2016, O365, GroupWise, HEAT Call Logging, Crystal Reports, T3 VoiceMail, NetMotion, Novell iManager, Active Directory Client/Server: Heatweb-fs Platforms: Windows 2000/XP/7/8/10, UNIX, DOS</td> <td class="field twocol_2" id="1059654992SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR1059654993" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR1059654993"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1059654993_1_708913263" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1059654993JSTD1"> 03/2016</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1059654993EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1059654993JTIT1"> Lead Information Technology Support Specialist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1059654993COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1059654993JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1059654993JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1059654993JDES1" itemprop="description"> <ul> <li> Perform lead worker functions including assigning, coordinating and reviewing daily work of staff, training other employees and act as a resource to other staff.</li> <li> Perform help desk systems administration; develop and document procedures.</li> <li> Coordinate with technical support team, management, and users to define user needs for new or improved systems; coordinate software deployments and PC replacements; manage hardware and software inventories.</li> <li> All duties as listed below.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1059654993_2_708913264" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1059654993JSTD2"> 04/2007</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1059654993EDDT2"> 03/2016</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1059654993JTIT2"> Information Technology Support Specialist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1059654993COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1059654993JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1059654993JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1059654993JDES2" itemprop="description"> <ul> <li> Identify, troubleshoot, install, program, configure, upgrade, analyze and maintain various computer and network peripherals including mobile data computing devices.</li> <li> Determine appropriate course of action and conduct repairs, modifications, procurement, and replacement of internal peripherals as needed.</li> <li> Install, configure, and support enterprise class, SQL compliant database software.</li> <li> Document the procedures for other support personnel to use as reference material to assist in the support of these systems.</li> <li> Exceptional ability to work with a very demanding group of users in providing timely support in person, over the phone, or in remote desktop sessions.</li> <li> Known for approachability, diplomacy and patience in dealing with frustrated users.</li> <li> Excellent problem-solving skills relating to Access, Excel, or Word questions.</li> <li> Create macros, research complex inquiries, and find solutions to users' issues.</li> <li> Monitor and maintain back-up systems and server health including Heatweb-fs.</li> <li> Collaborate with team members and vendors, to develop strategies for hardware and software solutions.</li> <li> Key Achievements: Designed and developed training material, then conducted training classes to assist internal end users in the proper use and procedures of City software applications and computer systems.</li> <li> Reduced by half the equipment inventory process time by researching and recommending new hand-held scanners then customizing the Inventory Worksheet in HEAT to autofill the form.</li> <li> Increased efficiency and communication within IT department by redesigning and automating tasks in several of the HEAT Call Logging screens.</li> <li> Created document for new employees to help them navigate the City's technology, everything from how to access their email, how to use their desk phones, to explaining policies and procedures for printing, scanning, and end of day procedures.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1059654993_3_708913265" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1059654993JSTD3"> 08/2004</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1059654993EDDT3"> 03/2007</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1059654993JTIT3"> End User Support Specialist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1059654993COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1059654993JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1059654993JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1059654993JDES3" itemprop="description"> <ul> <li> Ensure customer satisfaction by responding to calls to the help desk.</li> <li> Logs all customer questions and problems and tracks the same through to resolution.</li> <li> Field over 20,800 calls from user community per year.</li> <li> Analyze each call for problem symptoms then determine problem resolution.</li> <li> Coordinate planning, development, and teaching of software, including time frame for deliverables.</li> <li> Designed and created class evaluation database for the purposes of certificate recognition.</li> <li> Generate and analyze statistical data from HEAT call ticket database.</li> <li> Maintain and update call tracking software.</li> <li> Create and update knowledgebase.</li> <li> Provide software training to all employees of the District through web pages, training classes, correspondence, or one-on-one assistance.</li> <li> Conducted 34 software classes over the last year-and-a-half, with a 98% approval rating.</li> <li> Provide software installation, repair, and support to approximately 2,800 employees including the administration compound and district laptop users.</li> <li> Set up new district laptops to district standards.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1059654993_4_708913266" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1059654993JSTD4"> 08/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1059654993EDDT4"> 05/2004</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1059654993JTIT4"> Instructional Support Specialist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1059654993COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1059654993JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1059654993JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1059654993JDES4" itemprop="description"> <ul> <li> Provided administrative/secretarial support to all full- and part-time instructors in the Business Computer Information Systems Department.</li> <li> Worked cooperatively with Department Chair and all other faculty of the Business Education Department located on the Main Campus, Chico Center, Orland, Paradise, and Glenn County.</li> <li> Recommended modifications or improvements for methods, procedures, techniques, and equipment required for the Business Education Degree programs and computer labs resulting in time and cost savings for the department.</li> <li> Designed and maintained database of 8 years of graduating students following their degree programs and certificates.</li> <li> Provided effective instruction and tutoring to a widely diverse group of students in the following career programs: Microsoft Office (Word, Excel, Access, PowerPoint and Publisher), Computer Applications, Office Assistant, Medical Front Office Assistant, Legal Office Assistant, Desktop Publishing; and Medical Transcription for Certification.</li> <li> Collaborated with the technical support team to recommend new hardware and software to improve the performance of the computers.</li> <li> Maintained and updated Butte College, Business Education Website.</li> <li> Provided desktop publishing design work including creation of flyers, brochures, news releases, and newspaper ads outlining special events and course offerings.</li> <li> Assist Enterprise Networks department by installing lab computer systems (4 labs - 125 systems, 80 new systems), validating lab system images every semester, troubleshooting user hardware and software issues, hardware repair, memory upgrades, software installs, OS and software patch installation, and OS upgrades.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1059654993_5_708913267" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1059654993JSTD5"> 02/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1059654993EDDT5"> 05/2002</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1059654993JTIT5"> Instructional Support Asst I</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1059654993COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1059654993JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1059654993JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1059654993JDES5" itemprop="description"> <ul> <li> Instructed and tutored Corporate Information Technology students in the basics of: Database design: including ERD diagrams, data dictionaries, using all functions of Microsoft Access.</li> <li> SAP R/3: enterprise wide functionality, materials requirement planning (MRP) functionality and to create a personnel file for a new employee.</li> <li> HTML web design: create two inter-related web pages in HTML, upload a database to the web server, connect web pages to the database, and pull information from the database to display in the pages.</li> <li> Implemented and documented lab policies and procedures.</li> <li> Lead Documentation Team in the designing, developing and delivering of a computerized training solution for the Center for Economic Development.</li> <li> Worked jointly with seven other team leaders.</li> <li> Managed a six-person team.</li> <li> Wrote documentation guidelines.</li> <li> Produced the User Guide and Online Help for the users of the new software.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1059654993_6_708913268" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1059654993JSTD6"> 06/1994</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1059654993EDDT6"> 05/1997</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1059654993JTIT6"> Computer Systems Manager</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1059654993COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1059654993JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1059654993JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1059654993JDES6" itemprop="description"> <ul> <li> Database Manager and Desktop Publisher Managed and maintained customized church database with 6000+ entries including membership, attendance, and contribution modules.</li> <li> Produced tailored reports for administrator using data analysis and manipulation techniques.</li> <li> Analyzed and produced visualized reports of abstract data.</li> <li> Trained others to manipulate the database for creating custom reports for their departments.</li> <li> Served as network administrator.</li> <li> Diagnosed and implemented solutions for routine hardware issues.</li> <li> Edited weekly publications including the Lantern Newsletter.</li> <li> Prepared special publication projects.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1059654994" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC1059654994"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1059654994_1_708913269" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="1059654994GRYR1"> May, 2002</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1059654994DGRE1" itemprop="name"> B.S</span> <span> : </span> <span class="programline" id="1059654994STUY1"> Business Administration, Management Information Systems</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1059654994SCHO1" itemprop="name"> California State University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="1059654994SCIT1"> City</span> <span class="joblocation jobstate" id="1059654994SSTA1"> </span> <span class="joblocation jobstate" id="1059654994SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="1059654994FRFM1"> Business Administration, Management Information Systems Cum Laude</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1059654994_2_708913270" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="1059654994GRYR2"> December, 2008</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1059654994DGRE2" itemprop="name"> Microsoft Word XP Certification, Microsoft Office Specialist Program May, 2003
Crystal Certification of Crystal Reports Design 9.0 April, 2005
New Horizons Course: OLL - Developing MS ASP .NET Web Applications Using Visual Studio October, 2007
Novell Certificate in Implementing Novell Open Enterprise Server 2 for Linux</span> <span class="programline" id="1059654994STUY2"> </span> </span> <span class="paddedline"> <span class="field" id="1059654994FRFM2"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1059654994_3_708913271" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="1059654994GRYR3"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1059654994DGRE3" itemprop="name"> Graduate Certificate in Corporate Education August, 2009 Pearson VUE Certified Test Administrator May, 2010 Siemon Certification in Design Principles and Installation Practices December, 2011 FrontRange HEAT Administration I November, 2013 FrontRange HEAT Administration II February, 2014 Dell Certification for Online Self Dispatch for Desktops and Notebooks June, 2015 </span> <span class="programline" id="1059654994STUY3"> </span> </span> <span class="paddedline"> <span class="field" id="1059654994FRFM3"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL1059654995" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL1059654995"> Activities and Honors</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1059654995_1_708913272" style="padding-top:0px;"> <div class="field singlecolumn" id="1059654995FRFM1"> Driven Information Technology Professional with broad technical skill set. Known for ability to multi-task and juggle multiple projects simultaneously, meeting all deadlines. Excels in customer support, training, and documentation. Most noted for customer service and teamwork expertise. Thrives in environments that continually embraces new technologies.</div> </div> </div> <div class="section" id="SECTION_SKLL1059654996" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL1059654996"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1059654996_1_708913273" style="padding-top:0px;"> <div class="field singlecolumn" id="1059654996FRFM1"> ASP .NET, Client/Server, Crystal Reports, data analysis, Database design, database software, Desktop Publishing, Desktop Publisher, equipment inventory, special events, Front Office, help desk, HTML web design, in Design, instruction, Linux, Logging, macros, Publisher, network administrator, Newsletter, procurement, repairs, SAP R/3, software installation, SQL, systems administration, technical support, training material, tutoring, UNIX, Visual Studio, Web Applications, web server</div> </div> </div> </div>
|
35,325,329 |
INFORMATION-TECHNOLOGY
|
streamline, Agile, billing, case management, contracts, clients, customer services, database, Dictation, Documentation, electronic medical records, features, functional, health and human services, help desk, Imaging, information technology, ITIL, Materials Management, Exchange, enterprise, Network, organizational, policies, processes, process improvement, Project Management, Quality, reporting, San, scheduling, Scrum, Six Sigma, service level agreements, strategy, surveys, workflow
|
De La Salle University, Guidance & Counseling, MS, Assumption College, Psychology, BS
|
Assistant Information Technology (IT) Director, IT Supervisor, Senior Management Information Systems Analyst, Program Administrator
|
ASSISTANT INFORMATION TECHNOLOGY (IT) DIRECTOR Summary A high performing and energetic portfolio, program, and project management professional with proven track record and consistent commendations for delivering large-size mission critical programs and projects of excellent quality in very political and lean environments. Innovative leader and very adept in agile strategic planning and analysis to optimize operations and push forward new business initiatives through a winning collaborative approach. Highlights Management information systems Project development and lifecycle Process improvement Risk management Natural leader Quality assurance and control Unsurpassed work ethic Cost reduction and containment Systems implementation Experience January 2011 to Current Company Name City , State Assistant Information Technology (IT) Director Led the organization towards eligibility in the eHealth Exchange Information Network which will allow the county providers to exchange patient information with other federal agencies non- federal organizations through a secure, trusted, and interoperable network. Completed detailed survey of the county's privacy, security, confidentiality, and information exchange policies as part of the onboarding process and execution of the Data Use and Reciprocal Agreement. Facilitated the processing of the Entrust Subscriber Agreement (public certificates and keys) documents. Outcome: Upon submission of the application, the eHealth Exchange Committee awarded the county immediately as "eligible" to participate in the eHealth Exchange Network due to the comprehensiveness documentation. Accelerated the organizations participation in nationwide quality efforts and maturity surveys energizing our staff, enhancing the organization's status, and improving customer services in the process. Outcome: Application and review processes were expedited. Organization was awarded Stage 6 Maturity (from Stage 2) for Electronic Medical Record (EMR) Adoption in less than 3 months. January 2007 to December 2010 Company Name City , State IT Supervisor Executed the enterprise information technology strategy and worked closely and partnered with the Health Services CIO and stakeholders (clinical, business, detention) to establish project and program governance, understand and document the business needs, advocate effective application deployment strategies, and develop high level project road maps. Outcome: Clear project prioritization throughout the enterprise which addressed limited resource issues. Sample projects: Appointment Reminder System, Document Imaging System, Timekeeping System, Wristband ID Deployment, Dictation System, Materials Management. Supervised, led, coached, and mentored approximately 12 - 25 Application Support and Project Management staff in all phases of the IT operations and project lifecycle using Lean and agile project management methodologies. Outcome: Stronger project visibility and customer relationships; maturity in terms of organizational project management and service management methodologies; expedited help desk ticket resolution minimizing project risks. Sample Project-related skills shared with staff: Project Charter, Project Timeline, Resource Allocation, Issues Documentation, Communications Technique, Lessons Learned, Release Checklist, and others. July 2005 to December 2006 Company Name City , State Senior Management Information Systems Analyst Developed a comprehensive map and fit-gap review and analysis of the clinical workflow and electronic medical records requirements at the different ambulatory and detention facilities in Santa Clara County. Outcome: Enhanced staff awareness of existing processes and steps needed to attain towards the future state for better clinical flow, improved inmate care and effective implementation of the electronic medical record (EMR). Led a cross-functional and multi-dimensional Lean Six Sigma process improvement team composed of clinical and business staff and completed a gap analysis to streamline and expedite the Operating Room (OR) scheduling and billing processes. Outcome: Bills were resubmitted and processed within the same week which improved the revenue dramatically. December 2000 to June 2005 Company Name City , State Program Administrator Defined, managed, and owned the three year IT project and program roadmap, project and features prioritization, and release strategy of the web enablement of a 20/7 statewide enterprise case management, reporting, and payment system (for over 6,000 health and human services providers from the public and private sectors) including the successful on-boarding of tenants and 300% expansion of user database with very minimal workflow interruption. Outcome: Public and private service providers were able to use the case management system and they were able to provide same day services to our clients in need without duplication of services. Initiated and led the inclusion of HIPAA guidelines, Privacy Rule, and IT Security policies to the department workflow and applications by actively collaborating with Washington State's lawyers and IT security staff so that the appropriate language and/or workflow can be included and leveraged in confidentiality agreements, service level agreements (SLAs), vendor contracts, and online alerts/ notices, and training. Outcome: 100% Department Compliance with regulations; Staff were comfortable with the tool. Education De La Salle University Guidance & Counseling MS Guidance & Counseling Assumption College Psychology BS Psychology Agile Management, UC Berkeley Extension; Advanced Project Management Program, Stanford University (SCPM); Project Management, San Jose State University Certified Lean Six Sigma Black Belt in Lean Six Sigma Quality and Operational Excellence, Harrington Institute Certified ScrumMaster (CSM); Certified Scrum Product Owner (CSPO), Scrum Alliance Foundation Certificate in IT Service Management v2, ITIL, EXIN Project Management Professional (PMP), PMI; Certified Professional in Health Information Management Systems, (CPHIMS), HIMSS Skills streamline, Agile, billing, case management, contracts, clients, customer services, database, Dictation, Documentation, electronic medical records, features, functional, health and human
services, help
desk, Imaging, information technology, ITIL, Materials Management, Exchange, enterprise, Network, organizational, policies, processes, process improvement, Project Management, Quality, reporting, San, scheduling, Scrum, Six Sigma, service level agreements, strategy, surveys, workflow
|
<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME796910636" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_796910636_1_517309673" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="796910636FNAM1"> </span> <span> </span> <span class="field" id="796910636LNAM1"> ASSISTANT INFORMATION TECHNOLOGY (IT) DIRECTOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM796910640" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM796910640"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_796910640_1_517309683" style="padding-top:0px;"> <div class="field singlecolumn" id="796910640FRFM1"> A high performing and energetic portfolio, program, and project management professional with proven track record and consistent commendations for delivering large-size mission critical programs and projects of excellent quality in very political and lean environments. Innovative leader and very adept in agile strategic planning and analysis to optimize operations and push forward new business initiatives through a winning collaborative approach. </div> </div> </div> <div class="section" id="SECTION_HILT796910642" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT796910642"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_796910642_1_517311696" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="796910642SKC11"> <ul> <li class=""> Management information systems</li> <li class=""> Project development and lifecycle</li> <li class=""> Process improvement</li> <li class=""> Risk management</li> </ul> </td> <td class="field twocol_2" id="796910642SKC21"> <ul> <li class=""> Natural leader</li> <li class=""> Quality assurance and control</li> <li class=""> Unsurpassed work ethic</li> <li class=""> Cost reduction and containment</li> <li class=""> <span class="turnblue"> Systems implementation </span> </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM796910982" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR796910638" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR796910638"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_796910638_1_517309675" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="796910638JSTD1"> January 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="796910638EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="796910638COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="796910638JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="796910638JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="796910638JTIT1"> Assistant Information Technology (IT) Director</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="796910638JDES1" itemprop="description"> <ul> <li> Led the organization towards eligibility in the eHealth Exchange Information Network which will allow the county providers to exchange patient information with other federal agencies non- federal organizations through a secure, trusted, and interoperable network.</li> <li> Completed detailed survey of the county's privacy, security, confidentiality, and information exchange policies as part of the onboarding process and execution of the Data Use and Reciprocal Agreement.</li> <li> Facilitated the processing of the Entrust Subscriber Agreement (public certificates and keys) documents.</li> <li> Outcome: Upon submission of the application, the eHealth Exchange Committee awarded the county immediately as "eligible" to participate in the eHealth Exchange Network due to the comprehensiveness documentation.</li> <li> Accelerated the organizations participation in nationwide quality efforts and maturity surveys energizing our staff, enhancing the organization's status, and improving customer services in the process.</li> <li> Outcome: Application and review processes were expedited.</li> <li> Organization was awarded Stage 6 Maturity (from Stage 2) for Electronic Medical Record (EMR) Adoption in less than 3 months.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_796910638_2_517309676" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="796910638JSTD2"> January 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="796910638EDDT2"> December 2010</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="796910638COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="796910638JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="796910638JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="796910638JTIT2"> IT Supervisor</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="796910638JDES2" itemprop="description"> <ul> <li> Executed the enterprise information technology strategy and worked closely and partnered with the Health Services CIO and stakeholders (clinical, business, detention) to establish project and program governance, understand and document the business needs, advocate effective application deployment strategies, and develop high level project road maps.</li> <li> Outcome: Clear project prioritization throughout the enterprise which addressed limited resource issues.</li> <li> Sample projects: Appointment Reminder System, Document Imaging System, Timekeeping System, Wristband ID Deployment, Dictation System, Materials Management.</li> <li> Supervised, led, coached, and mentored approximately 12 - 25 Application Support and Project Management staff in all phases of the IT operations and project lifecycle using Lean and agile project management methodologies.</li> <li> Outcome: Stronger project visibility and customer relationships; maturity in terms of organizational project management and service management methodologies; expedited help desk ticket resolution minimizing project risks.</li> <li> Sample Project-related skills shared with staff: Project Charter, Project Timeline, Resource Allocation, Issues Documentation, Communications Technique, Lessons Learned, Release Checklist, and others.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_796910638_3_517309677" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="796910638JSTD3"> July 2005</span> <span> to </span> <span class="jobdates" format="%B %Y" id="796910638EDDT3"> December 2006</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="796910638COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="796910638JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="796910638JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="796910638JTIT3"> Senior Management Information Systems Analyst</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="796910638JDES3" itemprop="description"> <ul> <li> Developed a comprehensive map and fit-gap review and analysis of the clinical workflow and electronic medical records requirements at the different ambulatory and detention facilities in Santa Clara County.</li> <li> Outcome: Enhanced staff awareness of existing processes and steps needed to attain towards the future state for better clinical flow, improved inmate care and effective implementation of the electronic medical record (EMR).</li> <li> Led a cross-functional and multi-dimensional Lean Six Sigma process improvement team composed of clinical and business staff and completed a gap analysis to streamline and expedite the Operating Room (OR) scheduling and billing processes.</li> <li> Outcome: Bills were resubmitted and processed within the same week which improved the revenue dramatically.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_796910638_4_517309679" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%B %Y" id="796910638JSTD4"> December 2000</span> <span> to </span> <span class="jobdates" format="%B %Y" id="796910638EDDT4"> June 2005</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" dependency="COMP+JCIT|JSTA" id="796910638COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="796910638JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="796910638JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="796910638JTIT4"> Program Administrator</span> <span> </span> </span> <span class="paddedline"> <span class="jobline" id="796910638JDES4" itemprop="description"> <ul> <li> Defined, managed, and owned the three year IT project and program roadmap, project and features prioritization, and release strategy of the web enablement of a 20/7 statewide enterprise case management, reporting, and payment system (for over 6,000 health and human services providers from the public and private sectors) including the successful on-boarding of tenants and 300% expansion of user database with very minimal workflow interruption.</li> <li> Outcome: Public and private service providers were able to use the case management system and they were able to provide same day services to our clients in need without duplication of services.</li> <li> Initiated and led the inclusion of HIPAA guidelines, Privacy Rule, and IT Security policies to the department workflow and applications by actively collaborating with Washington State's lawyers and IT security staff so that the appropriate language and/or workflow can be included and leveraged in confidentiality agreements, service level agreements (SLAs), vendor contracts, and online alerts/ notices, and training.</li> <li> Outcome: 100% Department Compliance with regulations; Staff were comfortable with the tool.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC796910639" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC796910639"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_796910639_1_517309680" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="796910639GRYR1"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="796910639SCHO1" itemprop="name"> De La Salle University</span> <br/> <span class="joblocation jobcity" id="796910639SCIT1"> </span> <span class="joblocation jobstate" id="796910639SSTA1"> </span> <span class="joblocation jobstate" id="796910639SCNT1"> </span> </span> <span class="paddedline" itemprop="description"> <span class="programline" id="796910639STUY1"> Guidance & Counseling</span> <span class="degree" id="796910639DGRE1" itemprop="name"> MS</span> </span> <span class="paddedline"> <span class="field" id="796910639FRFM1"> Guidance & Counseling</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_796910639_2_517309681" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="796910639GRYR2"> </span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="796910639SCHO2" itemprop="name"> Assumption College</span> <br/> <span class="joblocation jobcity" id="796910639SCIT2"> </span> <span class="joblocation jobstate" id="796910639SSTA2"> </span> <span class="joblocation jobstate" id="796910639SCNT2"> </span> </span> <span class="paddedline" itemprop="description"> <span class="programline" id="796910639STUY2"> Psychology</span> <span class="degree" id="796910639DGRE2" itemprop="name"> BS</span> </span> <span class="paddedline"> <span class="field" id="796910639FRFM2"> Psychology</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_796910639_3_517309682" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="796910639GRYR3"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="programline" id="796910639STUY3"> </span> <span class="degree" id="796910639DGRE3" itemprop="name"> Agile Management, UC Berkeley Extension; Advanced Project Management Program, Stanford University (SCPM); Project Management, San Jose State University Certified Lean Six Sigma Black Belt in Lean Six Sigma Quality and Operational Excellence, Harrington Institute Certified ScrumMaster (CSM); Certified Scrum Product Owner (CSPO), Scrum Alliance Foundation Certificate in IT Service Management v2, ITIL, EXIN Project Management Professional (PMP), PMI; Certified Professional in Health Information Management Systems, (CPHIMS), HIMSS </span> </span> <span class="paddedline"> <span class="field" id="796910639FRFM3"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL796910641" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL796910641"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_796910641_1_517309684" style="padding-top:0px;"> <div class="field singlecolumn" id="796910641FRFM1"> streamline, Agile, billing, case management, contracts, clients, customer services, database, Dictation, Documentation, electronic medical records, features, functional, health and human
services, help
desk, Imaging, information technology, ITIL, Materials Management, Exchange, enterprise, Network, organizational, policies, processes, process improvement, Project Management, Quality, reporting, San, scheduling, Scrum, Six Sigma, service level agreements, strategy, surveys, workflow</div> </div> </div> </div>
|
10,840,430 |
INFORMATION-TECHNOLOGY
|
INFOSEC/NETOPS techniques, financial control, budget systems, security management, problem solving, project management, systems analysis, systems development, systems integration, SCADA systems operations, security clearance: TOP SECRET (SCI) w/CI Polygraph
|
M.S : Public Administration, Government Law, Sul Ross University, B.S : Psychology, Education, Morgan State University
|
Branch Chief Information Technology Specialist, Information Technology Specialist (INFOSEC/NETOPS), Senior Technical Analyst, IT Specialist
|
BRANCH CHIEF INFORMATION TECHNOLOGY SPECIALIST Profile Motivated Information Technology and Cyber security professional with outstanding managerial and customer service skills, excellent written and verbal communication skills, seeks challenging position with an organization where I can make a big impact with my multifaceted experience, training and education. Excellent record of problem solving and achieving results in high-operations-tempo environments. Successful team leader and highly-motivated mentor with proven dedication to self and subordinate improvement.
*Superior knowledge of INFOSEC/NETOPS techniques to determine requirements for information technology equipment and systems. Excellent knowledge and ability to negotiate in financial control, budget systems, and security management. Working knowledge of budget and cost analysis processes.
*Thorough knowledge of Office of Management and Budget (OMB), Department of Defense (DoD) and U.S. Air Force regulations, principles and practices pertaining to logistics, INFOSEC/NETOPS, installations, and mission support functions. Exceptional ability to recognize and analyze problems, conduct research; summarize results, and make appropriate recommendations. Recognized expert in DoD planning, programming, budgeting and execution (PPBE) process.
*Expertise in capability planning in IT environment, enterprise technical/Certification and Accreditation standards, CCRI processes, procedures, security practices, and IA vulnerability tools i.e. ACAS.
*Ability to apply knowledge of current security tools, and techniques to execute Authority to Connect and Authority to Operate network systems.
*Thorough knowledge of SCADA systems operations, security, safeguards and protection
*SECURITY CLEARANCE: TOP SECRET (SCI) w/CI Polygraph Professional Experience 07/2014 to Current Branch Chief Information Technology Specialist Company Name － City Effectively oversee, manage, and evaluate multiple enterprise level IT programs, serve as senior technical
advisor and evaluator for programs using cutting edge technology for the Headquarters Air Force (HAF) command, control, communications, computer, intelligence, surveillance and reconnaissance (C4ISR). Establishes, develops, and maintains effective working relationships with top functional area managers, program managers, commanders, contractors, vendors, DoD and other non-DoD agencies, and communications and information personnel in the National Capital Region. Researches and recommends innovative approaches to resolve major IT problems. Performs more complex aspects of the project management, evaluation, and oversight responsibilities such as feasibility studies, systems analysis, systems development, implementation, systems integration, and problem resolution. 08/2009 to 07/2014 Information Technology Specialist (INFOSEC/NETOPS) Company Name － City , State Developed detailed operations plans and operations orders supporting cyber requirements at the strategic, operational, and tactical levels of cyber warfare. Enabled crisis action planning, development of strike packages and cyber effects to protect U.S. air, land, sea, space, and cyberspace domains. Collaborated with Defense Information Systems Agency and other US Government partners to develop and implement directives for Global Information Grid (GIG) operations. Developed information operations and computer network operations plans, including defensive computer operations planning, to ensure support Geographic Combatant Commanders' intent. Made recommendations to posture GIG to respond to emerging and current threats. Supported Defend the Nation (DTN)-China Operation Planning Team with technical, INFOSEC doctrine, appropriate technologies, techniques, and tools. Coordinated changing mission parameters with US/Allied/Coalition partners: identified and prioritized Intelligence Community cyber requirements and provide intrusion response planning. Made substantive recommendations to NetOps policy, doctrine, capability developments. Utilized INFOSEC existing policy guidance as it pertains to threats, operating environment and operational requirements. Provided expert analysis of ongoing Net/Ops events, malicious activity and trend analysis. Developed operational plans and orders to counter malicious activity and mitigate identified or potential threats to the GIG. 09/2006 to 08/2009 Senior Technical Analyst Company Name Technical lead on digital media projects, guided teams to solutions that leveraged technical capabilities. Defined requirements for computer-based systems that supported electronic publishing Air Force wide. Achieved accurate and timely publication of electronic publications and forms. Ensured documentation of requirements for systems administration and information tasking orders. Served as technical lead on electronic publishing development and integration teams. Ensured all development was consistent with Air Force guidance. Established policies and procedure to manage the Air Force Electronic Publishing Program. Analyzed software development, configuration management, testing, maintenance manuals, training manuals, tutorials, procedures, reports, computer-based training and data management. Represented the Office meetings of interagency and inter-command groups concerned with development and support planning using state-of-the-art techniques in electronic publishing areas. 08/1998 to 09/2006 IT Specialist Company Name － City , State Managed computer support , cost analysis, and acquisition to support ANG work plans. Lead teams to execute Air National Guard budget for computers and associated technologies. Proven ability to formulate, justify, and defend assigned programs and projects. Demonstrated knowledge of cost comparison procedures, directives, and communications. Communicated effectively in written and oral mediums. Provided technical direction concerning the acquisition of hardware and software for the entire Air National (ANG). Performed analysis and evaluation of hardware and software to provide the best technical solution. Advised components of the ANG on acquisition, procurement, maintenance and feasibility for adoption of information technology hardware and software. Education M.S : Public Administration, Government Law Sul Ross University － City , State Public Administration, Government Law B.S : Psychology, Education Morgan State University － City , State Psychology, Education Jun-2014 SPECIALIZED TRAINING _
*Security + Certified, CE 20- Aug-2011 *Cyber 200 Advance Continuing Education Course 26- Sep-2010 *Basic Computer Operations Planner's Course 24- Sep-2009 *DISA Action Officers Course 10-Dec-2009
*DOD Information Assurance Boot Camp 06-Nov-2009
*Computer Network Defense/Computer Network Threat 24- Skills Air Force, art, Agency, Basic, budget, oral, hardware, Computer Operations, configuration management, cost analysis, data management, Dec, direction, documentation, edge, feasibility studies, forms, functional, Government, Information Systems, information technology, computer support, meetings, Office, enterprise, Network, personnel, policies, problem resolution, procurement, project management, publications, publication, software development, strategic, systems administration, systems analysis, systems development, systems integration, training manuals, trend, written
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME902328913" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_902328913_1_591820573" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="902328913FNAM1"> </span> <span> </span> <span class="field" id="902328913LNAM1"> BRANCH CHIEF INFORMATION TECHNOLOGY SPECIALIST</span> </div> </div> </div> <div class="section" id="SECTION_SUMM902328917" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM902328917"> Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_902328917_1_591820585" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="902328917FRFM1"> Motivated Information Technology and Cyber security professional with outstanding managerial and customer service skills, excellent written and verbal communication skills, seeks challenging position with an organization where I can make a big impact with my multifaceted experience, training and education. Excellent record of problem solving and achieving results in high-operations-tempo environments. Successful team leader and highly-motivated mentor with proven dedication to self and subordinate improvement.
*Superior knowledge of INFOSEC/NETOPS techniques to determine requirements for information technology equipment and systems. Excellent knowledge and ability to negotiate in financial control, budget systems, and security management. Working knowledge of budget and cost analysis processes.
*Thorough knowledge of Office of Management and Budget (OMB), Department of Defense (DoD) and U.S. Air Force regulations, principles and practices pertaining to logistics, INFOSEC/NETOPS, installations, and mission support functions. Exceptional ability to recognize and analyze problems, conduct research; summarize results, and make appropriate recommendations. Recognized expert in DoD planning, programming, budgeting and execution (PPBE) process.
*Expertise in capability planning in IT environment, enterprise technical/Certification and Accreditation standards, CCRI processes, procedures, security practices, and IA vulnerability tools i.e. ACAS.
*Ability to apply knowledge of current security tools, and techniques to execute Authority to Connect and Authority to Operate network systems.
*Thorough knowledge of SCADA systems operations, security, safeguards and protection
*SECURITY CLEARANCE: TOP SECRET (SCI) w/CI Polygraph</div> </div> </div> <div class="section" id="SECTION_HILT902328919" style="padding-top:0px;"> </div> <div class="section" id="SECTION_TSKL902329365" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR902328915" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR902328915"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_902328915_1_591820575" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="902328915JSTD1"> 07/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="902328915EDDT1"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="902328915JTIT1"> Branch Chief Information Technology Specialist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="902328915COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="902328915JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="902328915JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="902328915JDES1" itemprop="description"> <ul> <li> Effectively oversee, manage, and evaluate multiple enterprise level IT programs, serve as senior technical
advisor and evaluator for programs using cutting edge technology for the Headquarters Air Force (HAF) command, control, communications, computer, intelligence, surveillance and reconnaissance (C4ISR).</li> <li> Establishes, develops, and maintains effective working relationships with top functional area managers, program managers, commanders, contractors, vendors, DoD and other non-DoD agencies, and communications and information personnel in the National Capital Region.</li> <li> Researches and recommends innovative approaches to resolve major IT problems.</li> <li> Performs more complex aspects of the project management, evaluation, and oversight responsibilities such as feasibility studies, systems analysis, systems development, implementation, systems integration, and problem resolution.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_902328915_2_591820576" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="902328915JSTD2"> 08/2009</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="902328915EDDT2"> 07/2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="902328915JTIT2"> Information Technology Specialist (INFOSEC/NETOPS)</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="902328915COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="902328915JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="902328915JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="902328915JDES2" itemprop="description"> <ul> <li> Developed detailed operations plans and operations orders supporting cyber requirements at the strategic, operational, and tactical levels of cyber warfare.</li> <li> Enabled crisis action planning, development of strike packages and cyber effects to protect U.S.</li> <li> air, land, sea, space, and cyberspace domains.</li> <li> Collaborated with Defense Information Systems Agency and other US Government partners to develop and implement directives for Global Information Grid (GIG) operations.</li> <li> Developed information operations and computer network operations plans, including defensive computer operations planning, to ensure support Geographic Combatant Commanders' intent.</li> <li> Made recommendations to posture GIG to respond to emerging and current threats.</li> <li> Supported Defend the Nation (DTN)-China Operation Planning Team with technical, INFOSEC doctrine, appropriate technologies, techniques, and tools.</li> <li> Coordinated changing mission parameters with US/Allied/Coalition partners: identified and prioritized Intelligence Community cyber requirements and provide intrusion response planning.</li> <li> Made substantive recommendations to NetOps policy, doctrine, capability developments.</li> <li> Utilized INFOSEC existing policy guidance as it pertains to threats, operating environment and operational requirements.</li> <li> Provided expert analysis of ongoing Net/Ops events, malicious activity and trend analysis.</li> <li> Developed operational plans and orders to counter malicious activity and mitigate identified or potential threats to the GIG.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_902328915_3_591820577" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="902328915JSTD3"> 09/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="902328915EDDT3"> 08/2009</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="902328915JTIT3"> Senior Technical Analyst</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="902328915COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="902328915JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="902328915JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="902328915JDES3" itemprop="description"> <ul> <li> Technical lead on digital media projects, guided teams to solutions that leveraged technical capabilities.</li> <li> Defined requirements for computer-based systems that supported electronic publishing Air Force wide.</li> <li> Achieved accurate and timely publication of electronic publications and forms.</li> <li> Ensured documentation of requirements for systems administration and information tasking orders.</li> <li> Served as technical lead on electronic publishing development and integration teams.</li> <li> Ensured all development was consistent with Air Force guidance.</li> <li> Established policies and procedure to manage the Air Force Electronic Publishing Program.</li> <li> Analyzed software development, configuration management, testing, maintenance manuals, training manuals, tutorials, procedures, reports, computer-based training and data management.</li> <li> Represented the Office meetings of interagency and inter-command groups concerned with development and support planning using state-of-the-art techniques in electronic publishing areas.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_902328915_4_591820578" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="902328915JSTD4"> 08/1998</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="902328915EDDT4"> 09/2006</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="902328915JTIT4"> IT Specialist</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="902328915COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="902328915JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="902328915JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="902328915JDES4" itemprop="description"> <ul> <li> Managed computer support , cost analysis, and acquisition to support ANG work plans.</li> <li> Lead teams to execute Air National Guard budget for computers and associated technologies.</li> <li> Proven ability to formulate, justify, and defend assigned programs and projects.</li> <li> Demonstrated knowledge of cost comparison procedures, directives, and communications.</li> <li> Communicated effectively in written and oral mediums.</li> <li> Provided technical direction concerning the acquisition of hardware and software for the entire Air National (ANG).</li> <li> Performed analysis and evaluation of hardware and software to provide the best technical solution.</li> <li> Advised components of the ANG on acquisition, procurement, maintenance and feasibility for adoption of information technology hardware and software.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC902328916" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC902328916"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_902328916_1_591820579" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="902328916GRYR1"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="902328916DGRE1" itemprop="name"> M.S</span> <span> : </span> <span class="programline" id="902328916STUY1"> Public Administration, Government Law</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="902328916SCHO1" itemprop="name"> Sul Ross University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="902328916SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="902328916SSTA1"> State</span> <span class="joblocation jobstate" id="902328916SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="902328916FRFM1"> Public Administration, Government Law</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_902328916_2_591820580" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="902328916GRYR2"> </span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="902328916DGRE2" itemprop="name"> B.S</span> <span> : </span> <span class="programline" id="902328916STUY2"> Psychology, Education</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="902328916SCHO2" itemprop="name"> Morgan State University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="902328916SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="902328916SSTA2"> State</span> <span class="joblocation jobstate" id="902328916SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="902328916FRFM2"> Psychology, Education</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_902328916_3_591820581" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="902328916GRYR3"> Jun-2014</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="902328916DGRE3" itemprop="name"> SPECIALIZED TRAINING _
*Security + Certified, CE 20-</span> <span class="programline" id="902328916STUY3"> </span> </span> <span class="paddedline"> <span class="field" id="902328916FRFM3"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_902328916_4_591820582" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="902328916GRYR4"> Aug-2011</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="902328916DGRE4" itemprop="name"> *Cyber 200 Advance Continuing Education Course 26-</span> <span class="programline" id="902328916STUY4"> </span> </span> <span class="paddedline"> <span class="field" id="902328916FRFM4"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_902328916_5_591820583" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="902328916GRYR5"> Sep-2010</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="902328916DGRE5" itemprop="name"> *Basic Computer Operations Planner's Course 24-</span> <span class="programline" id="902328916STUY5"> </span> </span> <span class="paddedline"> <span class="field" id="902328916FRFM5"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_902328916_6_591820584" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="902328916GRYR6"> Sep-2009</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="902328916DGRE6" itemprop="name"> *DISA Action Officers Course 10-Dec-2009
*DOD Information Assurance Boot Camp 06-Nov-2009
*Computer Network Defense/Computer Network Threat 24-</span> <span class="programline" id="902328916STUY6"> </span> </span> <span class="paddedline"> <span class="field" id="902328916FRFM6"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL902328918" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL902328918"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_902328918_1_591820586" style="padding-top:0px;"> <div class="field singlecolumn" id="902328918FRFM1"> Air Force, art, Agency, Basic, budget, oral, hardware, Computer Operations, configuration management, cost analysis, data management, Dec, direction, documentation, edge, feasibility studies, forms, functional, Government, Information Systems, information technology, computer support, meetings, Office, enterprise, Network, personnel, policies, problem resolution, procurement, project management, publications, publication, software development, strategic, systems administration, systems analysis, systems development, systems integration, training manuals, trend, written</div> </div> </div> </div>
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64,017,585 |
INFORMATION-TECHNOLOGY
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Active Directory, IBM AIX, Apple, disaster recovery, eCommerce, Final Cut Pro, SGI Irix, IT support, Linux, Lotus Notes, marketing strategy, Microsoft Exchange, network design, print advertising, sales, video post production, website
|
St. John's University, Print Production, Graphic Design Computer Science, BS
|
Information Technology Consultant, Managing Member, Chief Technology Officer, Partner, CTO, Partner, IT Manager
|
INFORMATION TECHNOLOGY CONSULTANT, MANAGING MEMBER Summary A versatile, analytic IT Specialist with a proven record of success within large institutions as well as entrepreneurial organizations. Thrives on challenge and solves problems with creativity and persistence. A data-driven team leader skilled in both producing and communicating results. Experience Information Technology Consultant, Managing Member January 2017 to Current Company Name － City , State Worked with product designers and product managers to design user interactions in applications. Envisioned inspired new products, features and flows. Answered user inquiries regarding computer software and hardware operation. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Set up equipment for employee use. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Chief Technology Officer, Partner August 2015 to January 2017 Company Name － City , State Successfully re-branded established dealership, launched new eCommerce website, added six new lines of vehicles, and created new
customer engagement strategies. Developed sales and marketing strategy and directly managed over 15 full-time and part-time staff. Streamlined processes in Sales and Service departments using new technology. Managed legal and security policies such as loss prevention and DMV compliance. Negotiated and secured corporate partnerships, including vehicle and trailer maintenance for FreshDirect.com's same-day product
(FoodKick). CTO, Partner May 2012 to August 2015 Company Name － City , State Provided IT solutions targeting small and medium size businesses in the New York metro area. Solutions to include: Infrastructure/ Network design and impletation, server based technologies and remote support services. Clients included: Bronx Museum of Arts, Cava Construction, Leftfield Pictures. IT Manager August 2010 to May 2012 Company Name － City , State Managed a staff of ten IT support staff, which provided support for all users employed within Ogilvy North American offices. Constantly
developing new standards and IT policy's to improve support reaction time. Key Accomplishment: Lead architect for migrating all Lotus
Notes and MS Exchange users to Cloud (Google) Mail. Gathered and analyzed performance metric data. Education and Training BS : Print Production, Graphic Design Computer Science , 1993 St. John's University Print Production, Graphic Design Computer Science Technical Skills Active Directory, premiere, ads, Advertising, IBM AIX, Apple, architect, Arts, catalog, color, com, Clients, digital photography, digital video, direct mail, disaster recovery, eCommerce, Final
Cut Pro, SGI Irix, IT support, legal, Linux, Logic, loss prevention, Lotus
Notes, marketing strategy, Marketing, Microsoft Exchange, MS Exchange, Mail, Network design, network, newspaper, policies, Prepress, print
advertising, print production, processes, Sales, upgrading, video post production, website
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1027579958" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1027579958_1_683561002" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="1027579958FNAM1"> </span> <span> </span> <span class="field" id="1027579958LNAM1"> INFORMATION TECHNOLOGY CONSULTANT, MANAGING MEMBER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM1027579962" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM1027579962"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1027579962_1_683561012" style="padding-top:0px;"> <div class="field singlecolumn" id="1027579962FRFM1"> A versatile, analytic IT Specialist with a proven record of success within large institutions as well as entrepreneurial organizations. Thrives on challenge and solves problems with creativity and persistence. A data-driven team leader skilled in both producing and communicating results.</div> </div> </div> <div class="section" id="SECTION_EXPR1027579960" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR1027579960"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1027579960_1_683564803" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1027579960JTIT1"> Information Technology Consultant, Managing Member</span> <br/> <span> <span class="jobdates" format="%B %Y" id="1027579960JSTD1"> January 2017</span> <span> to </span> <span class="jobdates" format="%B %Y" id="1027579960EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1027579960COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1027579960JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1027579960JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1027579960JDES1" itemprop="description"> <ul> <li> <span class=""> Worked with product designers and product managers to design user interactions in applications. </span> </li> <li> Envisioned inspired new products, features and flows. </li> <li> Answered user inquiries regarding computer software and hardware operation.</li> </ul> <ul> <li> Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.</li> <li> Set up equipment for employee use. </li> <li> Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.</li> </ul> <div> </div> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1027579960_2_683561004" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1027579960JTIT2"> Chief Technology Officer, Partner</span> <br/> <span> <span class="jobdates" format="%B %Y" id="1027579960JSTD2"> August 2015</span> <span> to </span> <span class="jobdates" format="%B %Y" id="1027579960EDDT2"> January 2017</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1027579960COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1027579960JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1027579960JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1027579960JDES2" itemprop="description"> <ul> <li> Successfully re-branded established dealership, launched new eCommerce website, added six new lines of vehicles, and created new
customer engagement strategies.</li> <li> Developed sales and marketing strategy and directly managed over 15 full-time and part-time staff.</li> <li> Streamlined processes in Sales and Service departments using new technology.</li> <li> Managed legal and security policies such as loss prevention and DMV compliance.</li> <li> Negotiated and secured corporate partnerships, including vehicle and trailer maintenance for FreshDirect.com's same-day product
(FoodKick). </li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1027579960_3_683561005" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1027579960JTIT3"> CTO, Partner</span> <br/> <span> <span class="jobdates" format="%B %Y" id="1027579960JSTD3"> May 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="1027579960EDDT3"> August 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1027579960COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1027579960JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1027579960JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1027579960JDES3" itemprop="description"> <ul> <li> Provided IT solutions targeting small and medium size businesses in the New York metro area. </li> <li> Solutions to include: Infrastructure/ Network design and impletation, server based technologies and remote support services.</li> <li> Clients included: Bronx Museum of Arts, Cava Construction, Leftfield Pictures.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1027579960_4_683561006" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1027579960JTIT4"> IT Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="1027579960JSTD4"> August 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="1027579960EDDT4"> May 2012</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1027579960COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1027579960JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1027579960JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1027579960JDES4" itemprop="description"> <ul> <li> Managed a staff of ten IT support staff, which provided support for all users employed within Ogilvy North American offices.</li> <li> Constantly
developing new standards and IT policy's to improve support reaction time.</li> <li> Key Accomplishment: Lead architect for migrating all Lotus
Notes and MS Exchange users to Cloud (Google) Mail.</li> <li> Gathered and analyzed performance metric data. </li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1027579961" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC1027579961"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1027579961_1_683561011" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="1027579961DGRE1" itemprop="name"> BS</span> <span> : </span> <span class="programline" dependency="STUY" id="1027579961STUY1"> Print Production, Graphic Design Computer Science</span> <span> , </span> <span class="jobdates" id="1027579961GRYR1"> 1993</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1027579961SCHO1" itemprop="name"> St. John's University</span> <span class="joblocation jobcity" id="1027579961SCIT1"> </span> <span class="joblocation jobstate" id="1027579961SSTA1"> </span> <span class="joblocation jobstate" id="1027579961SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="1027579961FRFM1"> Print Production, Graphic Design Computer Science</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL1027579963" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL1027579963"> Technical Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1027579963_1_683561013" style="padding-top:0px;"> <div class="field singlecolumn" id="1027579963FRFM1"> Active Directory, premiere, ads, Advertising, IBM AIX, Apple, architect, Arts, catalog, color, com, Clients, digital photography, digital video, direct mail, disaster recovery, eCommerce, Final
Cut Pro, SGI Irix, IT support, legal, Linux, Logic, loss prevention, Lotus
Notes, marketing strategy, Marketing, Microsoft Exchange, MS Exchange, Mail, Network design, network, newspaper, policies, Prepress, print
advertising, print production, processes, Sales, upgrading, video post production, website</div> </div> </div> </div>
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19,850,482 |
INFORMATION-TECHNOLOGY
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Technology Optimization, Budgeting & Operational Cost, Team-Building, Training, & Leadership, Goal-Setting & Business Planning, Policy & Procedure Creation, Conflict Resolution & Management, Productivity, Efficiency, & Performance Improvements, IT Security, Project Management, Vendor Relations, Data Center Operations, Windows 7, XP, Server 2013, 2008, 2003, Microsoft Active Directory, SharePoint, Exchange Server, VMware, Trend Micro, Cisco Infrastructure, Routers and Switches, Palo Alto, EMC storage solutions, Open Bloomberg and Server API, FactSet, Fidessa, Tethys, Lava, LEK, ICE, Tradeware, Reuters Eikon, Thomson One, Reuters Station, Instinet, NASDAQ Trader, Advent, Active Directory, API, backup, Bloomberg, bonds, business management, Cisco, hardware, contracts, client, customer support, design and construction, disaster recovery, email, Equities, equity, senior management, Fidessa, Financial, Fixed Income, GMP, information technology, Leadership, managerial, managing, Market, Exchange Server, Microsoft Exchange, mail, office, SharePoint, Windows 7, migration, network hardware, network, Operating Systems, operating system, Optimization, order management, PBX, PC hardware, peripherals, policies, Project Management, Reuters, Routers, sales, securities, servers, strategy, Switches, teamwork, telecommunications, Trading Systems, trading system, Trend, upgrades, upgrade, Vendor Relations, video conferencing, VPN, VM, VoIP
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Montclair State University, Computer Science, B.S
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Senior VP - Information Technology, Chief Information Officer, IT Support Manager
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SENIOR VP - INFORMATION TECHNOLOGY Executive Profile CORE SKILLS Demonstrates ability to be a strong leader in a fast paced environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn. Exceptional ability to manage a group of individuals, and coordinate and distribute daily tasks and unexpected issues that may arise An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic Skill Highlights Expertise Technology Optimization Budgeting & Operational Cost Team-Building, Training, & Leadership Goal-Setting & Business Planning Policy & Procedure Creation Conflict Resolution & Management Productivity, Efficiency, & Performance Improvements IT Security Project Management Vendor Relations Data Center Operations Operating Systems: Windows 7, XP, Server 2013, 2008, 2003, Microsoft
Active Directory, SharePoint, Exchange Server: 2003, 2007, 2013, VM
Ware, Trend Micro, Cisco Infrastructure Routers and Switches, Palo Alto,
EMC storage solutions, Data Center Management Market Data & Trading
Systems: Open Bloomberg and Server API, FactSet, Fidessa, Tethys, Lava,
LEK, ICE, Tradeware, Reuters Eikon, Thomson One, Reuters Station,
Instinet, NASDAQ Trader, Advent Professional Experience Senior VP - Information Technology 08/2014 to 09/2015 Company Name City , State Experienced technology leader with expertise in managing all aspects of front and back office systems in the Financial Services Industry. A solid leader who can utilize his diverse background of information technology and business management skills to create winning teams to support mission-critical infrastructure SVP, Head of Technology Infrastructure U.S. Direct information technology operations for a global Institutional sales, trading firm specializing in high yield and distressed debt, convertible bonds, international bonds, investment grade debt and asset-backed securities Coordinated relocation and setup of our primary NYC office location to a new office space, which included an entire hardware refresh for all network and desktop equipment Led migration of the existing legacy site-to-site VPN network in the U.S which consisted of 6 branch offices to the Toronto based MPLS network in conjunction with NYC office relocation Managed implementation of a NJ data center for high availability for critical U.S. trading operations, and migrated direct client wires to the data center Implemented a VM environment which reduced hardware, energy, and licensing costs saving $1.5M in capital expenditure Managed the migration of legacy PBX telecommunications system and implemented VoIP and video conferencing Coordinated setup and configuration of 3 new branch offices in Houston, TX, Stamford, CT, and New Orleans, LA Implemented disaster recovery plan which would make the Stamford, CT branch office the DR site for the NYC office Managed and negotiated all new and renewal vendor support contracts Managed Bloomberg terminal contracts and FIX connections for SSEOMS equity trading, and TOMS sell-side fixed income and derivative trading Member of the GMP steering committee for the approval, planning, and prioritization of all future IT projects. Chief Information Officer 01/2006 to 08/2014 Company Name City , State Managed technology for an institutional trading firm, specializing in Fixed Income and Equities products. Responsible for strategy, support and technology initiatives in a dynamic trading environment resulting in maximum system availability and responsive customer support. Worked very closely with Fixed Income and Equities traders, sales, analysts and senior management. Motivated direct reports and instilled a culture of teamwork to aid in the support and administration of a shared network and telecommunications infrastructure for both firms with 8 branch offices in the U.S Established policies and procedures and implemented a change control process to iron out all issues related to all new hardware and software rollouts Managed and negotiated all new and renewal IT related contracts with various vendors Successfully implemented and provided managerial oversight for a disaster recovery and business continuity plan Facilitated weekly meetings with upper management to communicate project status, targets, and issues Negotiated and implemented a new order management trading system and coordinated the migration of existing FIX connections to the new OMS Managed the successful replacement of core infrastructure appliances and negotiated costs with the vendor given the limited budget, and coordinated the design and construction of a more powerful UPS for the core infrastructure providing 3 hours of up-time in the event of a power outage to allow mission critical systems to remain functioning until main power is restored Planned and implemented the replacement of legacy web security appliances with Cisco ASA and IronPort appliances reducing network vulnerability, and allowing traders secure remote access to network resources Upgraded all primary and secondary network circuits due to the growing business relieving network latency issues. IT Support Manager 02/2001 to 06/2006 Company Name City , State Worked directly with vendors to implement/upgrade market data software and hardware Coordinated a successful PC hardware and operating system upgrade for all branch offices Managed and administered the upgrade of the Microsoft Exchange email system which included hardware replacement and server software upgrades Managed daily and incremental backups of critical files, and mail servers, and coordinated off-site storage of backup tapes Set standards and ordered equipment for the firm including PCs, servers and network peripherals Managed market data entitlements, FIX connections and new systems for all traders Participate in FINRA and 'in-house' audits, requests and regulation requirements. Education B.S : Computer Science 1999 Montclair State University Computer Science Skills Active Directory, API, backup, Bloomberg, bonds, Budgeting, budget, business management, Business Planning, Cisco, hardware, Conflict Resolution, contracts, client, customer support, design and construction, disaster recovery, email, Equities, equity, senior management, Fidessa, Financial, Fixed Income, GMP, Goal-Setting, information technology, Leadership, Team-Building, managerial, managing, Market, meetings, access, Exchange Server, Microsoft Exchange, mail, office, SharePoint, Windows 7, migration, network hardware, network, Operating Systems, operating system, Optimization, order management, PBX, PC hardware, peripherals, policies, Project Management, Reuters, Routers, sales, securities, servers, strategy, Switches, teamwork, telecommunications, Trading Systems, trading system, Trend, upgrades, upgrade, Vendor Relations, video conferencing, VPN, VM, VoIP
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME804725834" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_804725834_1_522716448" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="804725834FNAM1"> </span> <span> </span> <span class="field lName" id="804725834LNAM1"> SENIOR VP - INFORMATION TECHNOLOGY</span> </div> </div> </div> <div class="section" id="SECTION_SUMM804725838" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM804725838"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_804725838_1_522716454" style="padding-top:0px;"> <div class="field singlecolumn" id="804725838FRFM1"> <div> <strong> CORE SKILLS </strong> </div> <div> </div> <div> Demonstrates ability to be a strong leader in a fast paced environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn. Exceptional ability to manage a group of individuals, and coordinate and distribute daily tasks and unexpected issues that may arise An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic </div> </div> </div> </div> <div class="section" id="SECTION_HILT804725839" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT804725839"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_804725839_1_522716455" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="804725839SKC11"> <ul> <li> Expertise</li> <li> Technology Optimization</li> <li> Budgeting & Operational Cost</li> <li> Team-Building, Training, & Leadership</li> <li> Goal-Setting & Business Planning</li> <li> Policy & Procedure Creation</li> <li> Conflict Resolution & Management</li> <li> Productivity, Efficiency, & Performance Improvements</li> <li> IT Security</li> <li> Project Management</li> <li> Vendor Relations</li> <li> Data Center Operations</li> </ul> </td> <td class="field twocol_2" id="804725839SKC21"> <ul> <li> Operating Systems: Windows 7, XP, Server 2013, 2008, 2003, Microsoft
Active Directory, SharePoint, Exchange Server: 2003, 2007, 2013, VM
Ware, Trend Micro, Cisco Infrastructure Routers and Switches, Palo Alto,
EMC storage solutions, Data Center Management Market Data & Trading
Systems: Open Bloomberg and Server API, FactSet, Fidessa, Tethys, Lava,
LEK, ICE, Tradeware, Reuters Eikon, Thomson One, Reuters Station,
Instinet, NASDAQ Trader, Advent</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR804725836" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR804725836"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_804725836_1_522716450" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="804725836JTIT1"> Senior VP - Information Technology</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="804725836JSTD1"> 08/2014</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="804725836EDDT1"> 09/2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="804725836COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="804725836JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="804725836JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="804725836JDES1" itemprop="description"> <ul> <li> Experienced technology leader with expertise in managing all aspects of front and back office systems in the Financial Services Industry.</li> <li> A solid leader who can utilize his diverse background of information technology and business management skills to create winning teams to support mission-critical infrastructure SVP, Head of Technology Infrastructure U.S.</li> <li> Direct information technology operations for a global Institutional sales, trading firm specializing in high yield and distressed debt, convertible bonds, international bonds, investment grade debt and asset-backed securities Coordinated relocation and setup of our primary NYC office location to a new office space, which included an entire hardware refresh for all network and desktop equipment Led migration of the existing legacy site-to-site VPN network in the U.S which consisted of 6 branch offices to the Toronto based MPLS network in conjunction with NYC office relocation Managed implementation of a NJ data center for high availability for critical U.S.</li> <li> trading operations, and migrated direct client wires to the data center Implemented a VM environment which reduced hardware, energy, and licensing costs saving $1.5M in capital expenditure Managed the migration of legacy PBX telecommunications system and implemented VoIP and video conferencing Coordinated setup and configuration of 3 new branch offices in Houston, TX, Stamford, CT, and New Orleans, LA Implemented disaster recovery plan which would make the Stamford, CT branch office the DR site for the NYC office Managed and negotiated all new and renewal vendor support contracts Managed Bloomberg terminal contracts and FIX connections for SSEOMS equity trading, and TOMS sell-side fixed income and derivative trading Member of the GMP steering committee for the approval, planning, and prioritization of all future IT projects.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_804725836_2_522716451" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="804725836JTIT2"> Chief Information Officer</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="804725836JSTD2"> 01/2006</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="804725836EDDT2"> 08/2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="804725836COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="804725836JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="804725836JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="804725836JDES2" itemprop="description"> <ul> <li> Managed technology for an institutional trading firm, specializing in Fixed Income and Equities products.</li> <li> Responsible for strategy, support and technology initiatives in a dynamic trading environment resulting in maximum system availability and responsive customer support.</li> <li> Worked very closely with Fixed Income and Equities traders, sales, analysts and senior management.</li> <li> Motivated direct reports and instilled a culture of teamwork to aid in the support and administration of a shared network and telecommunications infrastructure for both firms with 8 branch offices in the U.S Established policies and procedures and implemented a change control process to iron out all issues related to all new hardware and software rollouts Managed and negotiated all new and renewal IT related contracts with various vendors Successfully implemented and provided managerial oversight for a disaster recovery and business continuity plan Facilitated weekly meetings with upper management to communicate project status, targets, and issues Negotiated and implemented a new order management trading system and coordinated the migration of existing FIX connections to the new OMS Managed the successful replacement of core infrastructure appliances and negotiated costs with the vendor given the limited budget, and coordinated the design and construction of a more powerful UPS for the core infrastructure providing 3 hours of up-time in the event of a power outage to allow mission critical systems to remain functioning until main power is restored Planned and implemented the replacement of legacy web security appliances with Cisco ASA and IronPort appliances reducing network vulnerability, and allowing traders secure remote access to network resources Upgraded all primary and secondary network circuits due to the growing business relieving network latency issues.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_804725836_3_522716452" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="804725836JTIT3"> IT Support Manager </span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="804725836JSTD3"> 02/2001</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="804725836EDDT3"> 06/2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="804725836COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="804725836JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="804725836JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="804725836JDES3" itemprop="description"> <ul> <li> Worked directly with vendors to implement/upgrade market data software and hardware Coordinated a successful PC hardware and operating system upgrade for all branch offices Managed and administered the upgrade of the Microsoft Exchange email system which included hardware replacement and server software upgrades Managed daily and incremental backups of critical files, and mail servers, and coordinated off-site storage of backup tapes Set standards and ordered equipment for the firm including PCs, servers and network peripherals Managed market data entitlements, FIX connections and new systems for all traders Participate in FINRA and 'in-house' audits, requests and regulation requirements.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC804725837" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC804725837"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_804725837_1_522716453" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="804725837DGRE1" itemprop="name"> B.S</span> <span> : </span> <span class="programline" id="804725837STUY1"> Computer Science</span> <span class="datesWrapper"> <span class="jobdates" id="804725837GRYR1"> 1999</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="804725837SCHO1" itemprop="name"> Montclair State University</span> </span> <span class="paddedline"> <span class="field" id="804725837FRFM1"> Computer Science</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL804725840" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL804725840"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_804725840_1_522716456" style="padding-top:0px;"> <div class="field singlecolumn" id="804725840FRFM1"> Active Directory, API, backup, Bloomberg, bonds, Budgeting, budget, business management, Business Planning, Cisco, hardware, Conflict Resolution, contracts, client, customer support, design and construction, disaster recovery, email, Equities, equity, senior management, Fidessa, Financial, Fixed Income, GMP, Goal-Setting, information technology, Leadership, Team-Building, managerial, managing, Market, meetings, access, Exchange Server, Microsoft Exchange, mail, office, SharePoint, Windows 7, migration, network hardware, network, Operating Systems, operating system, Optimization, order management, PBX, PC hardware, peripherals, policies, Project Management, Reuters, Routers, sales, securities, servers, strategy, Switches, teamwork, telecommunications, Trading Systems, trading system, Trend, upgrades, upgrade, Vendor Relations, video conferencing, VPN, VM, VoIP</div> </div> </div> </div>
|
52,618,188 |
INFORMATION-TECHNOLOGY
|
Microsoft Windows Operating Systems, Microsoft Active Directory, Microsoft Office, Microsoft Outlook, SAP, CRM, ERP, Oracle, JD Edwards, Remedy, Great Plains, PeopleSoft, SharePoint, Avaya, Blue Pumpkin, Verint, Novell, VDI Platforms, Cognos, Business process improvement, Cost-benefit analysis, Forecasting and planning, Advanced Excel modeling, Business systems analysis, Business requirements matrixes, Project management, Communication skills, Problem solving, Critical thinking
|
Sam Houston State University, Business Administration, BBA
|
Information Technology Help Desk Specialist, Quality Assurance IT Analyst, Business Operations Analyst /Metrics Analyst /Department Administrative Support/ Supply Chain Assistant, Customer Service Professional
|
INFORMATION TECHNOLOGY HELP DESK SPECIALIST Highlights Microsoft Windows Operating Systems 95, 98, 2000, ME, XP and Windows 7 along with expert knowledge in several other Applications such as Microsoft Active Directory, Microsoft Works, Microsoft Office, and Microsoft Outlook, SAP, CRM, ERP, Oracle, JD Edwards, Remedy, Great Plains, PeopleSoft, SharePoint, Avaya, Blue Pumpkin, Verint, Novell, VDI Platforms and Cognos. Business process improvement Cost-benefit analysis Forecasting and planning Advanced Excel modeling Business systems analysis SAP Business requirements matrixes Project management Superb communication skills Advanced problem solving abilities Critical thinking Decisive Experience Information Technology Help Desk Specialist August 2014 to Current Company Name － City , State Diagnose and resolve technical hardware and software issues for incoming phone calls and emails while ensuring detailed documentation on all activity and communication with customers regarding their issue Display the ability to understand and communicate complex and technical information clearly and concisely Demonstrate proficiency in product knowledge and call handling skills Maintain accurate customer records & process changes Display the ability to work in a fast paced environment, providing efficient productivity while simultaneously providing superior quality service Research questions using available information resources and advise user on appropriate action Log all help desk interactions Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Maintain ticketing system and route all tickets to appropriate parties. Quality Assurance IT Analyst September 2011 to January 2014 Company Name － City , State Display working ability to organize and follow complex and detailed technical procedures Responsible for establishing and implementing quality assurance and compliance processes for the IT organization by defining, documenting, measuring, analyzing, and improving processes Serve as process owner for document/record control, corrective/preventive action, internal auditing and KPI tracking Display consistent project management and team leadership skills Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Train and mentor others in the use of quality tools and statistical methods for problem solving and decision making Extract raw data from varied sources and transform into useful summary charts, graphs, and reports and use data to identify trends to improve performance and produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Establishes metrics to measure deployment of new project or process solutions Document measurement approaches and key findings and variability in results Work with production and development teams to implement new methodologies into reporting solutions Consults with Information Technology and business leaders on the development and implementation of strategic business solutions through research, audit, and analysis of data and/or business process Display ability to successfully work and interact with all levels of management. Business Operations Analyst /Metrics Analyst /Department Administrative Support/ Supply Chain Assistant September 2008 to January 2011 Company Name － City , State Responsible for providing accurate and detailed reporting to executive management daily monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Importing and exporting data from SAP and Sharepoint and manipulating and compiling data to create weekly Power Point presentation for executive management team. Measurements include shipments, order cycle time, aged orders, inventory, forecasting, etc. Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Implement changes and create effective metric management tools and maintain databases such as SAP and Share Point and provide training to team on utilization of new tools Support the department by providing standard daily, monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Work with other business organizations and vendors to resolve any data or system issues. Provide visibility to department metrics by maintaining current information on HP's internal site. Produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Display the ability to understand and communicate complex and technical information clearly and concisely Assist Buyers in Procurement/Supply Chain duties Updating and ensuring all inventory accurately built, loaded, in stock and up to date in database as required for forecasting and projected orders Assist with creating, confirming and maintaining Purchase Orders and Invoices Responsible for assisting to ensure all daily inventory efforts are met including adjustments, approvals, reservations, transportation and distribution Monitor and resolve any shipping and logistic issues in transporting inventory Act as administrative support to department manager Effectively organize and coordinate department meetings daily Maintain and order department supplies Calendar maintenance for department management Preparing/editing presentations for management and/or compiling data for reports Making travel arrangements as needed for management and prospective clients/vendors. Customer Service Professional March 2007 to August 2008 Company Name － City , State Answers incoming customer telephone calls in a courteous and professional manner. Responds to and investigates customer inquiries, concerns, orders and issues received via phone, fax, email, Shell Source, and EDI in a timely and courteous manner. Responsible for entering orders and resolving customer issues for many different products using the SAP/CRM and Remedy tool. Researches and resolves customer complaints and/or ordering issues and determines effective method of distribution to satisfy customer needs. Assign, escalate, and notify appropriate agents/managers of customer issues to ensure fast and effective support delivery and resolutions using Remedy Maintain relationship with sales team, customers and manufacturing and suppliers. Education BBA : Business Administration , 2015 Sam Houston State University － City , State , USA Skills Active Directory, administrative support, attention to detail, auditing, Avaya, business process, business solutions, charts, Cognos, hardware, CRM, clients, customer service, databases, database, decision making, delivery, documentation, editing, EDI, email, ERP, executive management, fast, fax, forecasting, graphs, Great Plains, help desk, HP, Information Technology, inventory, JD Edwards, team leadership, meetings, mentor, Microsoft Excel, Microsoft Office, Microsoft Outlook, Power Point, Windows 7, Microsoft Windows, 2000, 98, Microsoft Works, Novell, Operating Systems, Oracle, PeopleSoft, presentations, problem solving, processes, Procurement, project management, quality, quality assurance, reporting, Research, sales, SAP, Shell, shipping, strategic, Supply Chain, tables, telephone, phone, transportation, travel arrangements
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME514640894" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_514640894_1_336005127" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="514640894FNAM1"> </span> <span> </span> <span class="field" id="514640894LNAM1"> INFORMATION TECHNOLOGY HELP DESK SPECIALIST</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM514640896" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_HILT514640897" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT514640897"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_514640897_1_336005134" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="514640897SKC11"> <p align="LEFT"> Microsoft Windows Operating Systems 95, 98, 2000, ME, XP and Windows 7 along with expert knowledge in several other Applications such as Microsoft Active Directory, Microsoft Works, Microsoft Office, and Microsoft Outlook, SAP, CRM, ERP, Oracle, JD Edwards, Remedy, Great Plains, PeopleSoft, SharePoint, Avaya, Blue Pumpkin, Verint, Novell, VDI Platforms and Cognos.</p> <br/> <br/> </td> <td class="field twocol_2 charspace" id="514640897SKC21"> <ul> <li> Business process improvement</li> <li> Cost-benefit analysis</li> <li> Forecasting and planning</li> <li> Advanced Excel modeling</li> <li> Business systems analysis</li> <li> SAP</li> <li> Business requirements matrixes</li> <li> Project management</li> <li> Superb communication skills</li> <li> Advanced problem solving abilities</li> <li> Critical thinking</li> <li> Decisive</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM514641105" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR514640898" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR514640898"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_514640898_1_336005130" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="514640898JTIT1"> Information Technology Help Desk Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="514640898JSTD1"> August 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="514640898EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="514640898COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="514640898JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="514640898JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="514640898JDES1" itemprop="description"> <ul> <li> Diagnose and resolve technical hardware and software issues for incoming phone calls and emails while ensuring detailed documentation on all activity and communication with customers regarding their issue Display the ability to understand and communicate complex and technical information clearly and concisely Demonstrate proficiency in product knowledge and call handling skills Maintain accurate customer records & process changes Display the ability to work in a fast paced environment, providing efficient productivity while simultaneously providing superior quality service Research questions using available information resources and advise user on appropriate action Log all help desk interactions Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Maintain ticketing system and route all tickets to appropriate parties.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_514640898_2_336005131" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="514640898JTIT2"> Quality Assurance IT Analyst</span> <br/> <span> <span class="jobdates" format="%B %Y" id="514640898JSTD2"> September 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="514640898EDDT2"> January 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="514640898COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="514640898JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="514640898JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="514640898JDES2" itemprop="description"> <ul> <li> Display working ability to organize and follow complex and detailed technical procedures Responsible for establishing and implementing quality assurance and compliance processes for the IT organization by defining, documenting, measuring, analyzing, and improving processes Serve as process owner for document/record control, corrective/preventive action, internal auditing and KPI tracking Display consistent project management and team leadership skills Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Train and mentor others in the use of quality tools and statistical methods for problem solving and decision making Extract raw data from varied sources and transform into useful summary charts, graphs, and reports and use data to identify trends to improve performance and produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Establishes metrics to measure deployment of new project or process solutions Document measurement approaches and key findings and variability in results Work with production and development teams to implement new methodologies into reporting solutions Consults with Information Technology and business leaders on the development and implementation of strategic business solutions through research, audit, and analysis of data and/or business process Display ability to successfully work and interact with all levels of management.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_514640898_3_336005132" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="514640898JTIT3"> Business Operations Analyst /Metrics Analyst /Department Administrative Support/ Supply Chain Assistant</span> <br/> <span> <span class="jobdates" format="%B %Y" id="514640898JSTD3"> September 2008</span> <span> to </span> <span class="jobdates" format="%B %Y" id="514640898EDDT3"> January 2011</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="514640898COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="514640898JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="514640898JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="514640898JDES3" itemprop="description"> <ul> <li> Responsible for providing accurate and detailed reporting to executive management daily monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations.</li> <li> Importing and exporting data from SAP and Sharepoint and manipulating and compiling data to create weekly Power Point presentation for executive management team.</li> <li> Measurements include shipments, order cycle time, aged orders, inventory, forecasting, etc.</li> <li> Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Implement changes and create effective metric management tools and maintain databases such as SAP and Share Point and provide training to team on utilization of new tools Support the department by providing standard daily, monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations.</li> <li> Work with other business organizations and vendors to resolve any data or system issues.</li> <li> Provide visibility to department metrics by maintaining current information on HP's internal site.</li> <li> Produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Display the ability to understand and communicate complex and technical information clearly and concisely Assist Buyers in Procurement/Supply Chain duties Updating and ensuring all inventory accurately built, loaded, in stock and up to date in database as required for forecasting and projected orders Assist with creating, confirming and maintaining Purchase Orders and Invoices Responsible for assisting to ensure all daily inventory efforts are met including adjustments, approvals, reservations, transportation and distribution Monitor and resolve any shipping and logistic issues in transporting inventory Act as administrative support to department manager Effectively organize and coordinate department meetings daily Maintain and order department supplies Calendar maintenance for department management Preparing/editing presentations for management and/or compiling data for reports Making travel arrangements as needed for management and prospective clients/vendors.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_514640898_4_336005133" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="514640898JTIT4"> Customer Service Professional</span> <br/> <span> <span class="jobdates" format="%B %Y" id="514640898JSTD4"> March 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="514640898EDDT4"> August 2008</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="514640898COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="514640898JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="514640898JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="514640898JDES4" itemprop="description"> <ul> <li> Answers incoming customer telephone calls in a courteous and professional manner.</li> <li> Responds to and investigates customer inquiries, concerns, orders and issues received via phone, fax, email, Shell Source, and EDI in a timely and courteous manner.</li> <li> Responsible for entering orders and resolving customer issues for many different products using the SAP/CRM and Remedy tool.</li> <li> Researches and resolves customer complaints and/or ordering issues and determines effective method of distribution to satisfy customer needs.</li> <li> Assign, escalate, and notify appropriate agents/managers of customer issues to ensure fast and effective support delivery and resolutions using Remedy Maintain relationship with sales team, customers and manufacturing and suppliers.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC514640899" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC514640899"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_514640899_1_336006298" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="514640899DGRE1" itemprop="name"> BBA</span> <span> : </span> <span class="programline" dependency="STUY" id="514640899STUY1"> Business Administration</span> <span> , </span> <span class="jobdates" id="514640899GRYR1"> 2015</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="514640899SCHO1" itemprop="name"> Sam Houston State University </span> <span> － </span> <span class="joblocation jobcity" id="514640899SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="514640899SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="514640899SCNT1"> USA</span> </span> <span class="paddedline"> <span class="field" id="514640899FRFM1"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL514640901" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL514640901"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_514640901_1_336005135" style="
padding-top:0px;
"> <div class="field singlecolumn" id="514640901FRFM1"> <p align="LEFT"> Active Directory, administrative support, attention to detail, auditing, Avaya, business process, business solutions, charts, Cognos, hardware, CRM, clients, customer service, databases, database, decision making, delivery, documentation, editing, EDI, email, ERP, executive management, fast, fax, forecasting, graphs, Great Plains, help desk, HP, Information Technology, inventory, JD Edwards, team leadership, meetings, mentor, Microsoft Excel, Microsoft Office, Microsoft Outlook, Power Point, Windows 7, Microsoft Windows, 2000, 98, Microsoft Works, Novell, Operating Systems, Oracle, PeopleSoft, presentations, problem solving, processes, Procurement, project management, quality, quality assurance, reporting, Research, sales, SAP, Shell, shipping, strategic, Supply Chain, tables, telephone, phone, transportation, travel arrangements</p> </div> </div> </div> </div>
|
28,897,981 |
INFORMATION-TECHNOLOGY
|
Excellent communicator, Adopts technology to business needs, Stays current with technology, Excellent interpersonal skills, MS SharePoint, MS Access, MS Office, Adobe Suite, Windows, Linux, Mac, Skype, WebEx, Adobe Connect, MS Lync
|
Warner Pacific University, Management and Organizational Leadership, Master of Science, Eastern Washington University, Technology, Bachelor of Science
|
Information Technology Specialist (Web), GS-11, Computer Assistant, GS-5, Computer Department Intern, Database Intern, Office/Building Manager, Geek Squad Tech, Marine Science Technician, E-6
|
INFORMATION TECHNOLOGY SPECIALIST (WEB), GS-11 Career Overview Objective IT Specialist, GS-2210-9 (CUSTSPT) NOC Merit-2016-0031 Experienced Systems Analyst with diverse industry experience in government, maritime, forestry, research and development. Professional expertise includes systems applications, disaster recovery planning, customer services, including remote, phone and local one on one. Qualifications Excellent communicator Adopts technology to business needs Stays current with technology Excellent interpersonal skills MS SharePoint, MS Access MS Office, Adobe Suite OS(s) Windows, Linux, Mac Skype, WebEx, Adobe Connect, MS Lync Technical Skills Skills Experience Total Years Last Used Level I, II and III customer Support Regional System Manager 5 September 2014 System installs and upgrades of agency software System Admin 5 September 2015 Accomplishments Awarded by the Forest Service, Pacific Northwest Research Station, for developing publishing innovations, multiple website support, and championing SharePoint. Also, awarded for superior performance during 2013. Awarded by the Forest Service, Pacific Northwest Research Station, for delivering superb computer assistance to the Communication Application Program, and demonstrated outstanding support to the maintenance of the stations' websites, and demonstrating extra effort in updating research related databases, and for researching new media sources such as e-pubs for the station's publications. Key developer and supporter for a new Regional Examination Center(REC) Merchant Mariner database, which was widely adopted by several REC's across the United States, for the U.S. Coast Guard. Work Experience Company Name City , State Information Technology Specialist (Web), GS-11 08/2013 to 02/2016 Over two years of planning, coordinating, and identifying business and research functions, resources and services working with the Forest Services' Climate Change Resource Center (CCRC). Coordinated testing and improvement of Chief of Information Office (CIO) Virtual Machine Primer training guide, for use by the Forest Service IT specialist, to transform web services to a Content Management System, using Drupal with Linux platform. Established a prototype site for training web team members, in preparations for migration to a new content management system. Instrumental in researching, planning and collaborating with teams in the Forest Service to increase the knowledge base of Drupal, SharePoint and eBooks for PNWRS, R&D and members CIO/WO levels. Apply federal, department, and agency web regulations and policies. Trained program departments to use MS SharePoint to collect files, data, publications, and agency policies into one central hub. Ensure that all material presented is in compliance with copyright requirements and section 508 of the Rehabilitation Act. Company Name City , State Computer Assistant, GS-5 03/2010 to 08/2013 Managed internet and intranet sites. Created and modified publication database entries within the Forest Services' Research Information Tracking System (RITS). Administered SharePoint sites. Provide group and one-on-one training to staff and new site owners. Converted print publications to eBook format for eReaders, including: embedding video and audio media clips. Company Name City , State Computer Department Intern 09/2008 to 06/2009 Designed and proto-typed a web-based, IT assets inventory tracking system, using Linux, Apache, MySQL, PHP, HTML, and CSS. Assisted all levels of school districts technical staff, with projects and day to day operations. Planned and deploying technology for teachers and students in the Camas School District, including software migration, computer and server upgrades. Establish a fleet of Linux OS laptops, that saved the school district over $250,000, by repurposing old laptops marked to be recycled. Assist with Citrix software, MS Office, Adobe Suite, Linux based Ubuntu and applications. Installed, maintained and repaired network hardware/software on multiple-campuses. Setup over 80 media presentations carts with sound systems for classes, working after normal work hours and weekends to minimize downtime for classrooms. Company Name City , State Database Intern 06/2008 to 08/2009 Create a patient tracking system using MS Access relationship database to help market a naturopathic clinic. Company Name City , State Office/Building Manager 01/2005 to 10/2005 32-hour work week Managed a church office, created correspondence and newsletters Scheduled and setup satellite seminars and media presentations. Coordinated building use for Homelink River charter school, to provide a safe and functional classrooms and facilities. Scheduled and supervised events for church and school. Company Name City , State Geek Squad Tech 10/2004 to 12/2004 Geek Squad Tech Assist customers with troubleshooting their computer problems, and technical questions. Upgrade hardware and software, removed viruses-spyware, sold computers and accessories, setup new computers to BestBuy specifications for quick sales. Company Name City , State Marine Science Technician, E-6 11/1984 to 05/2004 Provided level I, II, and III IT support as a Regional System Manager for other 400 workstations, across multiple Coast Guard campus, at remote field stations, and for facilities on ships. Provided training a assistance to system operators at units in problem solving, daily operations, including system backups, user profile setups, and user support. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Assisted customers with technical issues via email, live chat and telephone. Created and supported multiple MS Access databases to track business needs. Education and Training Master of Science : Management and Organizational Leadership 08/2015 Warner Pacific University , City , State , USA Management and Organizational Leadership Certification : ITIL Foundation 2016 New Horizons , City , State , USA Bachelor of Science : Technology 06/2009 Eastern Washington University , City , State , USA Technology Site Builder and Theming : Drupal, Content Management 08/2012 OpenSourcery , City , State , USA Additional Skills Web, Content Management Systems, team collaborator/facilitator, innovator inspection, audits, presentations, researcher, self-starter,T1, problem solver
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME736889217" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_736889217_1_477405531" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="736889217FNAM1"> </span> <span> </span> <span class="field" id="736889217LNAM1"> INFORMATION TECHNOLOGY SPECIALIST (WEB), GS-11</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM736889219" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM736889219"> Career Overview</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_736889219_1_477405557" style="padding-top:0px;"> <div class="field singlecolumn" id="736889219FRFM1"> <p align="LEFT"> <b> Objective</b> </p> <p align="LEFT"> IT Specialist, GS-2210-9 (CUSTSPT)</p> <p align="LEFT"> NOC Merit-2016-0031</p> <p align="LEFT"> Experienced Systems Analyst with diverse industry experience in government, maritime, forestry, research and development. Professional expertise includes systems applications, disaster recovery planning, customer services, including remote, phone and local one on one.</p> </div> </div> </div> <div class="section" id="SECTION_HILT736889220" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT736889220"> Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_736889220_1_477620308" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="736889220SKC11"> <ul> <li> Excellent communicator </li> <li> Adopts technology to business needs</li> <li> Stays current with technology</li> <li> Excellent interpersonal skills</li> </ul> </td> <td class="field twocol_2" id="736889220SKC21"> <ul> <li> MS SharePoint, MS Access</li> <li> MS Office, Adobe Suite</li> <li> OS(s) Windows, Linux, Mac</li> <li> Skype, WebEx, Adobe Connect, MS Lync</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_TSKL736890699" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_TSKL736890699"> Technical Skills</div> </div> <div class="field singlecolumn paragraphindent"> <div class="table_wrapper"> <table class="skills"> <tbody> <tr> <th class="skillname"> Skills</th> <th class="pad1"> </th> <th class="skillrating"> Experience</th> <th class="pad2"> </th> <th class="skillyears"> Total Years</th> <th class="pad3"> </th> <th class="skilllast"> Last Used</th> </tr> <tr class="paragraph firstparagraph" id="PARAGRAPH_736890699_1_477621590" style="padding-top:0px;"> <td class="skillname" id="736890699SKIL1"> Level I, II and III customer Support</td> <td class="pad1"> </td> <td class="skillrating" id="736890699SKRT1"> Regional System Manager</td> <td class="pad2"> </td> <td class="skillyears" id="736890699SKYR1"> 5</td> <td class="pad3"> </td> <td class="skilllast" id="736890699SLST1"> September 2014</td> </tr> <tr class="paragraph" id="PARAGRAPH_736890699_2_477673497" style="padding-top:0px;"> <td class="skillname" id="736890699SKIL2"> System installs and upgrades of agency software</td> <td class="pad1"> </td> <td class="skillrating" id="736890699SKRT2"> System Admin</td> <td class="pad2"> </td> <td class="skillyears" id="736890699SKYR2"> 5</td> <td class="pad3"> </td> <td class="skilllast" id="736890699SLST2"> September 2015</td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM736890700" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM736890700"> Accomplishments</div> </div> <div class="paragraph txtLeft firstparagraph" id="PARAGRAPH_736890700_1_477636655" style="padding-top:0px;"> <div class="field singlecolumn" id="736890700FRFM1"> <p align="LEFT"> Awarded by the Forest Service, Pacific Northwest Research Station, for developing publishing innovations, multiple website support, and championing SharePoint. Also, awarded for superior performance during 2013. </p> <br/> <p align="LEFT"> Awarded by the Forest Service, Pacific Northwest Research Station, for delivering superb computer assistance to the Communication Application Program, and demonstrated outstanding support to the maintenance of the stations' websites, and demonstrating extra effort in updating research related databases, and for researching new media sources such as e-pubs for the station's publications.</p> <br/> <p align="LEFT"> Key developer and supporter for a new Regional Examination Center(REC) Merchant Mariner database, which was widely adopted by several REC's across the United States, for the U.S. Coast Guard.</p> </div> </div> </div> <div class="section" id="SECTION_EXPR736889221" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR736889221"> Work Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_736889221_1_477405533" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="736889221COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="736889221JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="736889221JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="736889221JTIT1"> Information Technology Specialist (Web), GS-11</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="736889221JSTD1"> 08/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="736889221EDDT1"> 02/2016</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="736889221JDES1" itemprop="description"> <ul> <li> Over two years of planning, coordinating, and identifying business and research functions, resources and services working with the Forest Services' Climate Change Resource Center (CCRC).</li> <li> Coordinated testing and improvement of Chief of Information Office (CIO) Virtual Machine Primer training guide, for use by the Forest Service IT specialist, to transform web services to a Content Management System, using Drupal with Linux platform. </li> <li> Established a prototype site for training web team members, in preparations for migration to a new content management system.</li> <li> Instrumental in researching, planning and collaborating with teams in the Forest Service to increase the knowledge base of Drupal, SharePoint and eBooks for PNWRS, R&D and members CIO/WO levels.</li> <li> Apply federal, department, and agency web regulations and policies.</li> <li> Trained program departments to use MS SharePoint to collect files, data, publications, and agency policies into one central hub.</li> <li> Ensure that all material presented is in compliance with copyright requirements and section 508 of the Rehabilitation Act.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736889221_2_477405534" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="736889221COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="736889221JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="736889221JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="736889221JTIT2"> Computer Assistant, GS-5</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="736889221JSTD2"> 03/2010</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="736889221EDDT2"> 08/2013</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="736889221JDES2" itemprop="description"> <ul> <li> Managed internet and intranet sites.</li> <li> Created and modified publication database entries within the Forest Services' Research Information Tracking System (RITS). </li> <li> Administered SharePoint sites.</li> <li> Provide group and one-on-one training to staff and new site owners.</li> <li> Converted print publications to eBook format for eReaders, including: embedding video and audio media clips.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736889221_3_477405537" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="736889221COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="736889221JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="736889221JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="736889221JTIT3"> Computer Department Intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="736889221JSTD3"> 09/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="736889221EDDT3"> 06/2009</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="736889221JDES3" itemprop="description"> <ul> <li> Designed and proto-typed a web-based, IT assets inventory tracking system, using Linux, Apache, MySQL, PHP, HTML, and CSS.</li> <li> Assisted all levels of school districts technical staff, with projects and day to day operations.</li> <li> Planned and deploying technology for teachers and students in the Camas School District, including software migration, computer and server upgrades.</li> <li> Establish a fleet of Linux OS laptops, that saved the school district over $250,000, by repurposing old laptops marked to be recycled.</li> <li> Assist with Citrix software, MS Office, Adobe Suite, Linux based Ubuntu and applications.</li> <li> Installed, maintained and repaired network hardware/software on multiple-campuses.</li> <li> Setup over 80 media presentations carts with sound systems for classes, working after normal work hours and weekends to minimize downtime for classrooms.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736889221_4_477405538" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="736889221COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="736889221JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="736889221JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="736889221JTIT4"> Database Intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="736889221JSTD4"> 06/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="736889221EDDT4"> 08/2009</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="736889221JDES4" itemprop="description"> <ul> <li> Create a patient tracking system using MS Access relationship database to help market a naturopathic clinic.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736889221_5_477405539" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="736889221COMP5" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="736889221JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="736889221JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="736889221JTIT5"> Office/Building Manager</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="736889221JSTD5"> 01/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="736889221EDDT5"> 10/2005</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="736889221JDES5" itemprop="description"> <ul> <li> 32-hour work week</li> <li> Managed a church office, created correspondence and newsletters</li> <li> Scheduled and setup satellite seminars and media presentations.</li> <li> Coordinated building use for Homelink River charter school, to provide a safe and functional classrooms and facilities.</li> <li> Scheduled and supervised events for church and school.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736889221_6_477405548" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="736889221COMP6" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="736889221JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="736889221JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="736889221JTIT6"> Geek Squad Tech</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="736889221JSTD6"> 10/2004</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="736889221EDDT6"> 12/2004</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="736889221JDES6" itemprop="description"> <ul> <li> Geek Squad Tech </li> <li> Assist customers with troubleshooting their computer problems, and technical questions.</li> <li> Upgrade hardware and software, removed viruses-spyware, sold computers and accessories, setup new computers to BestBuy specifications for quick sales.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736889221_7_477405550" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="736889221COMP7" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="736889221JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="736889221JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="736889221JTIT7"> Marine Science Technician, E-6</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="736889221JSTD7"> 11/1984</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="736889221EDDT7"> 05/2004</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="736889221JDES7" itemprop="description"> <ul> <li> Provided level I, II, and III IT support as a Regional System Manager for other 400 workstations, across multiple Coast Guard campus, at remote field stations, and for facilities on ships.</li> <li> Provided training a assistance to system operators at units in problem solving, daily operations, including system backups, user profile setups, and user support. </li> <li> Displayed courtesy and strong interpersonal skills with all customer interactions.</li> <li> Built and maintained successful relationships with service providers, dealers and consumers.</li> <li> Assisted customers with technical issues via email, live chat and telephone.</li> <li> Created and supported multiple MS Access databases to track business needs.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC736889222" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC736889222"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_736889222_1_477405553" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="736889222DGRE1" itemprop="name"> Master of Science</span> <span> :</span> <span class="programline" dependency="STUY" id="736889222STUY1"> Management and Organizational Leadership</span> <span class="datesWrapper"> <span class="jobdates" id="736889222GRYR1"> 08/2015</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="736889222SCHO1" itemprop="name"> Warner Pacific University</span> <span> , </span> <span class="joblocation jobcity" id="736889222SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="736889222SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="736889222SCNT1"> USA</span> </span> <span class="paddedline"> <span class="field" id="736889222FRFM1"> <p align="LEFT"> Management and Organizational Leadership</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736889222_2_480358306" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="736889222DGRE2" itemprop="name"> Certification</span> <span> :</span> <span class="programline" dependency="STUY" id="736889222STUY2"> ITIL Foundation</span> <span class="datesWrapper"> <span class="jobdates" id="736889222GRYR2"> 2016</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="736889222SCHO2" itemprop="name"> New Horizons</span> <span> , </span> <span class="joblocation jobcity" id="736889222SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="736889222SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="736889222SCNT2"> USA</span> </span> <span class="paddedline"> <span class="field" id="736889222FRFM2"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736889222_3_477405555" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="736889222DGRE3" itemprop="name"> Bachelor of Science</span> <span> :</span> <span class="programline" dependency="STUY" id="736889222STUY3"> Technology</span> <span class="datesWrapper"> <span class="jobdates" id="736889222GRYR3"> 06/2009</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="736889222SCHO3" itemprop="name"> Eastern Washington University</span> <span> , </span> <span class="joblocation jobcity" id="736889222SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="736889222SSTA3"> State</span> <span> , </span> <span class="joblocation jobstate" id="736889222SCNT3"> USA</span> </span> <span class="paddedline"> <span class="field" id="736889222FRFM3"> <p align="LEFT"> Technology</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_736889222_4_477405556" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="736889222DGRE4" itemprop="name"> Site Builder and Theming</span> <span> :</span> <span class="programline" dependency="STUY" id="736889222STUY4"> Drupal, Content Management</span> <span class="datesWrapper"> <span class="jobdates" id="736889222GRYR4"> 08/2012</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="736889222SCHO4" itemprop="name"> OpenSourcery</span> <span> , </span> <span class="joblocation jobcity" id="736889222SCIT4"> City</span> <span> , </span> <span class="joblocation jobstate" id="736889222SSTA4"> State</span> <span> , </span> <span class="joblocation jobstate" id="736889222SCNT4"> USA</span> </span> <span class="paddedline"> <span class="field" id="736889222FRFM4"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL736889234" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL736889234"> Additional Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_736889234_1_477405558" style="padding-top:0px;"> <div class="field singlecolumn" id="736889234FRFM1"> <p align="LEFT"> Web, Content Management Systems, team collaborator/facilitator, innovator inspection, audits, presentations, researcher, self-starter,T1, problem solver</p> </div> </div> </div> </div>
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51,639,418 |
INFORMATION-TECHNOLOGY
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IBM Enterprise z System & x Servers, Microsoft Windows, VMWare ESX, Cloud Computing, Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux), Databases (SQL, DB2, ORACLE, ADABAS), Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!), Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet), ADABAS, AIX, Application Development, Budgeting, CISCO, Coaching, Databases, Database, Direction, Documentation, English, Forecasting, Frame Relay, IBM, DB2, Information technology, Innovation, Leadership, Linux, Mentoring, Exchange, Office, SharePoint, Networking, Operating Systems, ORACLE, Performance management, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, Software development, Spanish, SQL, Staff Supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio
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Capella University, Ph.D.: Organization and Management, Inter American University, Educational Computing, University of Puerto Rico, BSBA: Finance & Computers
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Information Technology Bureau Deputy Director, Information Technology Director, Senior IT Project Manager, IT Business Consultant, Information Technology Business Consultant, Professor
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INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR Professional Summary
Senior Information Technology
Professional with more than fifteen years of experience directing and managing
large and complex IT Operations and Data Center. Resourceful thinker,
methodical problem solver, and analytical in all facets of technical
management. Proficient at educational and advanced enterprise related technology
solutions. A strong, decisive leader who leads by example and hardworking
professional focused on results and details. Fully bilingual in English and Spanish.
Core Qualifications IBM Enterprise z System & x Servers Microsoft Windows VMWare ESX Cloud Computing Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux) Databases (SQL, DB2, ORACLE, ADABAS) Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!) Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet) Experience Company Name January 2010 to Current Information Technology Bureau Deputy Director City , State Oversee and lead the Infrastructure & Operations IT Service, 24x7. This includes the supervision of four divisions: (1) Programming & Applications; (2) Networking & Communications; (3) Desktop Services & Support; and (4) Operating Systems & Database. Performance management and KPIs. Key Accomplishments: Oversees a department of 140 contractors and employees. Manages infrastructure data network of 9,300 users, 250 sites. Evaluates direct cutting edge technology solutions for the implementation of 53 IT projects. Company Name October 2009 to January 2010 Information Technology Director City , State Provided technical leadership to a data center and technical supervision of analysts, programmers, database administrators, and network as well as the support personnel. Key Accomplishments: Managed Data Center for 900 employees. Developed an innovation and technological portfolio of IT projects in Vocational Rehabilitation Administration. Supported department documentation digitalization initiatives at the Department of Labor. Company Name July 2004 to August 2009 Senior IT Project Manager City , State Delivered technical direction for a multimillion dollar Monitoring and Controlling System. Key Accomplishments: The total amount managed was 185 plants of filtration water and sewer water treatment with 1,540 facilities through the PR Island. SCADA - Supervisory Control and Data Acquisition). Technical supervised the software analyst, programmers and database administrators during the software development and implementations of Department of Health compliance systems. Career Notes. Company Name January 2003 to June 2004 IT Business Consultant City , State
Assist in computer network & voice integrator in over 11 Medical Center locations.Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to August 2004 Information Technology Business Consultant City , State Assist in computer network & voice integrator in over 11 Medical Center locations. Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to June 2003 Professor City , State Taught courses in (1) Optical Networking; (2) System Analysis and Design. Company Name September 1999 to August 2003 Professor City , State Taught graduate courses in (1) Data Communication, Networks and Distributed Processing; (2) Computer Concepts and Programming Tools; (3) Relational Databases. Education Capella University Ph.D. : Organization and Management City , State , US Inter American University Educational Computing City , State , US Educational Computing University of Puerto Rico BSBA : Finance & Computers City , Puerto Rico Finance & Computers Languages Fully bilingual in English and Spanish. Additional Information Awards & Honors
Computerworld Honors Award Laureate Medal, California, April 2001.
Chamber of Representatives of Puerto Rico- Achievement Award, June 2000.
AITP Distinguished Information Science Award in the Government Sector, from Association of Information Technology Professionals, Puerto Rico Chapter, October 2000. Skills ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department of Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME595803262" style="
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"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_595803262_1_387603334" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="595803262FNAM1"> </span> <span> </span> <span class="field" id="595803262LNAM1"> INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM595803264" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM595803264"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_595803264_1_387604891" style="
padding-top:0px;
"> <div class="field singlecolumn" id="595803264FRFM1"> <p>
Senior Information Technology
Professional with more than fifteen years of experience directing and managing
large and complex IT Operations and Data Center. Resourceful thinker,
methodical problem solver, and analytical in all facets of technical
management. Proficient at educational and advanced enterprise related technology
solutions. A strong, decisive leader who leads by example and hardworking
professional focused on results and details. Fully bilingual in English and Spanish.
</p> </div> </div> </div> <div class="section" id="SECTION_HILT595803265" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT595803265"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_595803265_1_387603350" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="595803265SKC11"> <ul> <li> IBM Enterprise z System & x Servers Microsoft Windows VMWare ESX Cloud Computing</li> <li> Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux)</li> <li> Databases (SQL, DB2, ORACLE, ADABAS)</li> </ul> <p> <br/> </p> </td> <td class="field twocol_2" id="595803265SKC21"> <ul> <li> Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!)</li> <li> Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet)</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR595803268" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR595803268"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_595803268_1_387603337" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="595803268COMP1" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="595803268JSTD1"> January 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="595803268EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="595803268JTIT1"> Information Technology Bureau Deputy Director</span> <br/> <span class="joblocation jobcity" id="595803268JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="595803268JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="595803268JDES1" itemprop="description"> <ul> <li> Oversee and lead the Infrastructure & Operations IT Service, 24x7.</li> <li> This includes the supervision of four divisions: (1) Programming & Applications; (2) Networking & Communications; (3) Desktop Services & Support; and (4) Operating Systems & Database.</li> <li> Performance management and KPIs.</li> <li> Key Accomplishments: Oversees a department of 140 contractors and employees.</li> <li> Manages infrastructure data network of 9,300 users, 250 sites.</li> <li> Evaluates direct cutting edge technology solutions for the implementation of 53 IT projects.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_595803268_2_387603338" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="595803268COMP2" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="595803268JSTD2"> October 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="595803268EDDT2"> January 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="595803268JTIT2"> Information Technology Director</span> <br/> <span class="joblocation jobcity" id="595803268JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="595803268JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="595803268JDES2" itemprop="description"> <ul> <li> Provided technical leadership to a data center and technical supervision of analysts, programmers, database administrators, and network as well as the support personnel.</li> <li> Key Accomplishments: Managed Data Center for 900 employees.</li> <li> Developed an innovation and technological portfolio of IT projects in Vocational Rehabilitation Administration.</li> <li> Supported department documentation digitalization initiatives at the Department of Labor.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_595803268_3_387603339" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="595803268COMP3" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="595803268JSTD3"> July 2004</span> <span> to </span> <span class="jobdates" format="%B %Y" id="595803268EDDT3"> August 2009</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="595803268JTIT3"> Senior IT Project Manager</span> <br/> <span class="joblocation jobcity" id="595803268JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="595803268JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="595803268JDES3" itemprop="description"> <ul> <li> Delivered technical direction for a multimillion dollar Monitoring and Controlling System.</li> <li> Key Accomplishments: The total amount managed was 185 plants of filtration water and sewer water treatment with 1,540 facilities through the PR Island.</li> <li> SCADA - Supervisory Control and Data Acquisition).</li> <li> Technical supervised the software analyst, programmers and database administrators during the software development and implementations of Department of Health compliance systems.</li> <li> Career Notes.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_595803268_4_387603340" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="595803268COMP4" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="595803268JSTD4"> January 2003</span> <span> to </span> <span class="jobdates" format="%B %Y" id="595803268EDDT4"> June 2004</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="595803268JTIT4"> IT Business Consultant</span> <br/> <span class="joblocation jobcity" id="595803268JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="595803268JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="595803268JDES4" itemprop="description">
Assist in computer network & voice integrator in over 11 Medical Center locations.Consulted for individuals and organizations in information technology business solution.</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_595803268_5_387603341" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="595803268COMP5" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="595803268JSTD5"> January 2003</span> <span> to </span> <span class="jobdates" format="%B %Y" id="595803268EDDT5"> August 2004</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="595803268JTIT5"> Information Technology Business Consultant</span> <br/> <span class="joblocation jobcity" id="595803268JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="595803268JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="595803268JDES5" itemprop="description"> <ul> <li> Assist in computer network & voice integrator in over 11 Medical Center locations.</li> <li> Consulted for individuals and organizations in information technology business solution.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_595803268_6_387603343" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="595803268COMP6" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="595803268JSTD6"> January 2003</span> <span> to </span> <span class="jobdates" format="%B %Y" id="595803268EDDT6"> June 2003</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="595803268JTIT6"> Professor</span> <br/> <span class="joblocation jobcity" id="595803268JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="595803268JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="595803268JDES6" itemprop="description"> <ul> <li> Taught courses in (1) Optical Networking; (2) System Analysis and Design.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_595803268_7_387603342" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname" id="595803268COMP7" itemprop="name"> Company Name</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%B %Y" id="595803268JSTD7"> September 1999</span> <span> to </span> <span class="jobdates" format="%B %Y" id="595803268EDDT7"> August 2003</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="595803268JTIT7"> Professor</span> <br/> <span class="joblocation jobcity" id="595803268JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="595803268JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="595803268JDES7" itemprop="description"> <ul> <li> Taught graduate courses in (1) Data Communication, Networks and Distributed Processing; (2) Computer Concepts and Programming Tools; (3) Relational Databases.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC595803269" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC595803269"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_595803269_1_387603345" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="595803269SCHO1" itemprop="name"> Capella University</span> <span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="595803269DGRE1" itemprop="name"> Ph.D.</span> <span> : </span> <span class="programline" id="595803269STUY1"> Organization and Management</span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="595803269SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="595803269SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="595803269SCNT1"> US</span> </span> <span class="paddedline"> <span class="field" id="595803269FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_595803269_2_387603346" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="595803269SCHO2" itemprop="name"> Inter American University</span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="595803269DGRE2" itemprop="name"> </span> <span class="programline" id="595803269STUY2"> Educational Computing</span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="595803269SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="595803269SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="595803269SCNT2"> US</span> </span> <span class="paddedline"> <span class="field" id="595803269FRFM2"> Educational Computing</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_595803269_3_387603348" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="companyname companyname_educ" id="595803269SCHO3" itemprop="name"> University of Puerto Rico</span> <span> </span> </span> <span class="paddedline" itemprop="description"> <span class="degree" id="595803269DGRE3" itemprop="name"> BSBA</span> <span> : </span> <span class="programline" id="595803269STUY3"> Finance & Computers</span> </span> <span class="paddedline"> <span class="joblocation jobcity" id="595803269SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="595803269SSTA3"> </span> <span class="joblocation jobstate" id="595803269SCNT3"> Puerto Rico</span> </span> <span class="paddedline"> <span class="field" id="595803269FRFM3"> Finance & Computers</span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL595842847" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_LANG595803278" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANG595803278"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_595803278_1_387603349" style="
padding-top:0px;
"> <div class="field singlecolumn" id="595803278FRFM1"> Fully bilingual in English and Spanish.</div> </div> </div> <div class="section" id="SECTION_ADDI595803280" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI595803280"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_595803280_1_387603353" style="
padding-top:0px;
"> <div class="field singlecolumn" id="595803280FRFM1"> <ul> <li> Awards & Honors
Computerworld Honors Award Laureate Medal, California, April 2001.
Chamber of Representatives of Puerto Rico- Achievement Award, June 2000.
AITP Distinguished Information Science Award in the Government Sector, from Association of Information Technology Professionals, Puerto Rico Chapter, October 2000.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL595803279" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL595803279"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_595803279_1_387603352" style="
padding-top:0px;
"> <div class="field singlecolumn" id="595803279FRFM1"> ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department of Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment</div> </div> </div> </div>
|
20,674,668 |
INFORMATION-TECHNOLOGY
|
Drupal 7 and 8 Development, Drupal Ajax, jQuery, Versioning management systems, SQL, PL/SQL, Oracle Database, HTML, CSS, Java, JavaScript, PHP, Python, C++, AJAX, UML, Design Patterns
|
City College of New York, Bachelor of Science: Computer Science
|
Information Technology Specialist III (Drupal Dev), Information Technology Specialist II, Intern Application Developer, Intern iOS Developer, Assistant Store Supervisor, Supervisor of Footwear Department
|
EA INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV) Summary Drupal developer with five years of experience in site building, and frontend and backend development. Skills in theming, as well. Driven to provide excellent service and high-quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for the NYSED Redesign Project using both Drupal 7 and Drupal 8, including full Drupal deployment services. Earned the respect and the trust from both the NYSED ITS and Program Office Managements. Core Qualifications • Superior proficiency in high-level Drupal 7 and Drupal 8 Development
• Excellent proficiency in using Drupal Ajax and jQuery in web development
• Exceptional knowledge of Drupal prior versions and upgrades
• Extensive expertise with versioning management systems
• Strong ability to manage multiple concurrent projects
• High problem solving and analytical skills Technical Skills Programming and Scripting Languages: C++, Java, JavaScript, PHP, Python, AJAX Data-Oriented Languages and Databases: SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC Markup and Stylesheet Languages: HTML, HTML5, XHTML, CSS, and CSS3 Methodologies: UML, Design Patterns IDE: Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio Framework & Middleware: Drupal, Apache Struts, Apache, Tomcat Software Applications: MS Office, Oracle Database Server Operating Systems: Windows, OS X, and UNIX Automated Testing Tools: Selenium, Behat Experience Information Technology Specialist III (Drupal Dev) / Company Name - City , State 08/2015 - Current • Lead Drupal Developer for the NYSED.GOV redesign project.
• Completely re-architecting the NYSED.GOV's website and content strategy.
• Migrating all data, building and configuring the new site, and creating the custom Responsive Drupal theme.
• Streamlining the authoring experience for content creators and auditors.
• Designing, coding, architecting and testing various themes, modules and processes to extend Drupal to meet the Department needs.
• Developing the NYSED's Drupal-based websites using HTML5 and CSS3.
• Supervising the H-BITS Consultant and providing guidance according to the project plan.
• Analyzing client request to develop, test, and deploy functional software requirements.
• Providing support and assistance to webmasters to publish and update content to the NYSED's websites.
• Coordinating activities with ITS infrastructure support units related to the configuration of the NYSED's websites, as well as the establishing and maintaining file access rights.
• Executing tasks associated with generating website analytics.
• Managing installation and ongoing support of search technologies used on the NYSED websites.
• Providing expert guidance to the NYSED program offices and the webmasters related to the website accessibility standards and compliance.
• Maintaining the NYSED's existing websites using the Dreamweaver and the Contribute software.
• Managing the unit in the absence of my unit supervisor.
• Providing weekly status reports, statistics and recommendation to the upper management as needed.
• Communicating clearly both verbally and in writing with management and customers.
• Documenting Drupal architecture solutions. Information Technology Specialist II / Company Name - City , State 09/2013 - 08/2015 • Developed and maintained IT (systems) written in LINC, COBOL, Java, Struts, PL/SQL, and XML.
• Analyzed and developed complex business intelligence reports to meet the needs of internal and external stakeholders.
• Collaborated with program office members to identify their business process requirements.
• Worked as a member of the application development team to build IT solutions that address the program office needs.
• Developed and executed test plans, troubleshoot and debug system application code.
• Assured systems and procedures are appropriately documented, meeting department standards, and following generally accepted IT practices. Intern Application Developer / Company Name - City , State 01/2013 - 06/2013 • Maintained the support system to provide services to the clients.
• Developed program logic for new applications, analyzed and modified logic in existing applications
• Provided technical solutions for any applications issues.
• Developed software system testing and validation procedures, programming and documentation.
• Tested EDI and other application systems; performed Data validation by executing complex SQL queries. Intern iOS Developer / Company Name - City , State 08/2012 - 12/2012 • Designed and built applications for the iOS platform.
• Ensured the performance, quality, and responsiveness of applications.
• Collaborated with a team to define, design, and ship new features.
• Identified and corrected bottlenecks and fixed bugs; maintained code quality, organization, and atomization. Assistant Store Supervisor / Company Name - City , State 02/2010 - 09/2013 Supervisor of Footwear Department / Company Name - City , State 02/2008 - 12/2009 PROFESSIONAL DEVELOPMENT City College of New York of the City University of New York, The - - City , State , United States 2013 Bachelor of Science : Computer Science VOLUNTEER EXPERIENCE Employees Association 05/2016 – Present
IT Chair of the IT Committee Board
• Create and maintain the website along with the other committee members.
• Train and educate about latest technology tools to the fellow team members.
• Organize the weekly meetings and engage in different task-oriented activities.
• Encourage the other board members to collaborate and share their expertise.
|
<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section nameSec firstsection" id="SECTION_NAME3d4c1ee1-db5d-4b95-a616-b173992167d6" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_3d4c1ee1-db5d-4b95-a616-b173992167d6_1_44dcfdb3-f09c-44c0-8501-e194df7b2a1d" style="padding-top:NaNpx;"> <div class="monogram"> <svg enable-background="0 0 67 64" viewbox=" 0 0 67 64 "> <rect fill="none" height="64px" stroke="#ffffff" stroke-width="1px" width="67px" x="0px" y="0px"> </rect> <text fill="#ffffff" font-size="20px" id="3d4c1ee1-db5d-4b95-a616-b173992167d6SUBSTR_FALN1" text-anchor="middle" x="34px" y="42px"> EA</text> </svg> </div> <div class="name" itemprop="name"> <span class="field" id="3d4c1ee1-db5d-4b95-a616-b173992167d6FNAM1"> </span> <span> </span> <span class="field" id="3d4c1ee1-db5d-4b95-a616-b173992167d6LNAM1"> INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV)</span> </div> </div> </div> <div class="section" id="SECTION_SUMM94cebf26-7eff-42ad-a9ea-a5b68cbf4f93" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM94cebf26-7eff-42ad-a9ea-a5b68cbf4f93"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_94cebf26-7eff-42ad-a9ea-a5b68cbf4f93_1_a5c72f5b-513b-4f11-ae0b-d6a65505d901" style="padding-top:0px;"> <div class="field singlecolumn" id="94cebf26-7eff-42ad-a9ea-a5b68cbf4f93FRFM1"> <p> Drupal developer with five years of experience in site building, and frontend and backend development. Skills in theming, as well. Driven to provide excellent service and high-quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for the NYSED Redesign Project using both Drupal 7 and Drupal 8, including full Drupal deployment services. Earned the respect and the trust from both the NYSED ITS and Program Office Managements.</p> </div> </div> </div> <div class="section" id="SECTION_HILT6a5827f1-77de-4c08-8193-636a3cfb59ad" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT6a5827f1-77de-4c08-8193-636a3cfb59ad"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_6a5827f1-77de-4c08-8193-636a3cfb59ad_1_1a3fc04e-6aaf-461c-8f3e-c3c082aa7074" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="6a5827f1-77de-4c08-8193-636a3cfb59adSKC11"> <p> • Superior proficiency in high-level Drupal 7 and Drupal 8 Development<br/>
• Excellent proficiency in using Drupal Ajax and jQuery in web development<br/>
• Exceptional knowledge of Drupal prior versions and upgrades<br/>
• Extensive expertise with versioning management systems<br/>
• Strong ability to manage multiple concurrent projects<br/>
• High problem solving and analytical skills</p> </td> <td class="field twocol_2" id="6a5827f1-77de-4c08-8193-636a3cfb59adSKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_SKLL47570781-bca9-462f-b2a5-2c6e7503c28c" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL47570781-bca9-462f-b2a5-2c6e7503c28c"> Technical Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_47570781-bca9-462f-b2a5-2c6e7503c28c_1_711a5307-d08f-4fd6-9c12-e4f41e4b71dc" style="padding-top:0px;"> <div class="field singlecolumn" id="47570781-bca9-462f-b2a5-2c6e7503c28cFRFM1"> <p> <strong> Programming and Scripting Languages: </strong> C++, Java, JavaScript, PHP, Python, AJAX<br/> <strong> Data-Oriented Languages and Databases: </strong> SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC<br/> <strong> Markup and Stylesheet Languages:</strong> HTML, HTML5, XHTML, CSS, and CSS3<br/> <strong> Methodologies: </strong> UML, Design Patterns<br/> <strong> IDE:</strong> Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio<br/> <strong> Framework & Middleware: </strong> Drupal, Apache Struts, Apache, Tomcat<br/> <strong> Software Applications:</strong> MS Office, Oracle Database Server<br/> <strong> Operating Systems:</strong> Windows, OS X, and UNIX<br/> <strong> Automated Testing Tools: </strong> Selenium, Behat</p> </div> </div> </div> <div class="section" id="SECTION_EXPRfc2a658a-4793-4d2b-9d08-7b175d5b9edc" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPRfc2a658a-4793-4d2b-9d08-7b175d5b9edc"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_fc2a658a-4793-4d2b-9d08-7b175d5b9edc_1_05204ce1-add8-4879-af15-aa011c7f810a" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline padb5 txtRglr" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJTIT1"> Information Technology Specialist III (Drupal Dev)</span> <span class="sprtr"> / </span> <span class="companyname" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcCOMP1" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJSTA1" itemprop="addressRegion"> State</span> <span class="datesWrapper txtItl"> <span class="jobdates" format="%m/%Y" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJSTD1"> 08/2015</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcEDDT1"> Current</span> </span> </span> <span class="jobline" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJDES1" itemprop="description"> <p> • Lead Drupal Developer for the NYSED.GOV redesign project.<br/>
• Completely re-architecting the NYSED.GOV's website and content strategy.<br/>
• Migrating all data, building and configuring the new site, and creating the custom Responsive Drupal theme.<br/>
• Streamlining the authoring experience for content creators and auditors.<br/>
• Designing, coding, architecting and testing various themes, modules and processes to extend Drupal to meet the Department needs.<br/>
• Developing the NYSED's Drupal-based websites using HTML5 and CSS3.<br/>
• Supervising the H-BITS Consultant and providing guidance according to the project plan.<br/>
• Analyzing client request to develop, test, and deploy functional software requirements.<br/>
• Providing support and assistance to webmasters to publish and update content to the NYSED's websites.<br/>
• Coordinating activities with ITS infrastructure support units related to the configuration of the NYSED's websites, as well as the establishing and maintaining file access rights.<br/>
• Executing tasks associated with generating website analytics.<br/>
• Managing installation and ongoing support of search technologies used on the NYSED websites.<br/>
• Providing expert guidance to the NYSED program offices and the webmasters related to the website accessibility standards and compliance.<br/>
• Maintaining the NYSED's existing websites using the Dreamweaver and the Contribute software.<br/>
• Managing the unit in the absence of my unit supervisor.<br/>
• Providing weekly status reports, statistics and recommendation to the upper management as needed.<br/>
• Communicating clearly both verbally and in writing with management and customers.<br/>
• Documenting Drupal architecture solutions.</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_fc2a658a-4793-4d2b-9d08-7b175d5b9edc_2_f321ade4-042a-4177-a0fb-317df16e3093" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline padb5 txtRglr" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJTIT2"> Information Technology Specialist II</span> <span class="sprtr"> / </span> <span class="companyname" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcCOMP2" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJSTA2" itemprop="addressRegion"> State</span> <span class="datesWrapper txtItl"> <span class="jobdates" format="%m/%Y" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJSTD2"> 09/2013</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcEDDT2"> 08/2015</span> </span> </span> <span class="jobline" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJDES2" itemprop="description"> <p> • Developed and maintained IT (systems) written in LINC, COBOL, Java, Struts, PL/SQL, and XML.<br/>
• Analyzed and developed complex business intelligence reports to meet the needs of internal and external stakeholders.<br/>
• Collaborated with program office members to identify their business process requirements.<br/>
• Worked as a member of the application development team to build IT solutions that address the program office needs.<br/>
• Developed and executed test plans, troubleshoot and debug system application code.<br/>
• Assured systems and procedures are appropriately documented, meeting department standards, and following generally accepted IT practices.</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_fc2a658a-4793-4d2b-9d08-7b175d5b9edc_3_df94a7aa-aafa-4458-b626-ccf7d17e26e5" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline padb5 txtRglr" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJTIT3"> Intern Application Developer</span> <span class="sprtr"> / </span> <span class="companyname" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcCOMP3" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJSTA3" itemprop="addressRegion"> State</span> <span class="datesWrapper txtItl"> <span class="jobdates" format="%m/%Y" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJSTD3"> 01/2013</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcEDDT3"> 06/2013</span> </span> </span> <span class="jobline" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJDES3" itemprop="description"> <p> • Maintained the support system to provide services to the clients.<br/>
• Developed program logic for new applications, analyzed and modified logic in existing applications<br/>
• Provided technical solutions for any applications issues. <br/>
• Developed software system testing and validation procedures, programming and documentation.<br/>
• Tested EDI and other application systems; performed Data validation by executing complex SQL queries.</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_fc2a658a-4793-4d2b-9d08-7b175d5b9edc_4_91108920-afee-4b91-8157-ed321b037221" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline padb5 txtRglr" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJTIT4"> Intern iOS Developer</span> <span class="sprtr"> / </span> <span class="companyname" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcCOMP4" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJSTA4" itemprop="addressRegion"> State</span> <span class="datesWrapper txtItl"> <span class="jobdates" format="%m/%Y" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJSTD4"> 08/2012</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcEDDT4"> 12/2012</span> </span> </span> <span class="jobline" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJDES4" itemprop="description"> <p> • Designed and built applications for the iOS platform.<br/>
• Ensured the performance, quality, and responsiveness of applications.<br/>
• Collaborated with a team to define, design, and ship new features.<br/>
• Identified and corrected bottlenecks and fixed bugs; maintained code quality, organization, and atomization.</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_fc2a658a-4793-4d2b-9d08-7b175d5b9edc_5_ec98850c-c4b4-4880-88a3-2fa0ec36804e" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline padb5 txtRglr" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJTIT5"> Assistant Store Supervisor</span> <span class="sprtr"> / </span> <span class="companyname" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcCOMP5" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJSTA5" itemprop="addressRegion"> State</span> <span class="datesWrapper txtItl"> <span class="jobdates" format="%m/%Y" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJSTD5"> 02/2010</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcEDDT5"> 09/2013</span> </span> </span> <span class="jobline" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJDES5" itemprop="description"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_fc2a658a-4793-4d2b-9d08-7b175d5b9edc_6_5f074ef4-d248-4c52-b7a6-1003a51f4442" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline padb5 txtRglr" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="jobtitle" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJTIT6"> Supervisor of Footwear Department</span> <span class="sprtr"> / </span> <span class="companyname" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcCOMP6" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJSTA6" itemprop="addressRegion"> State</span> <span class="datesWrapper txtItl"> <span class="jobdates" format="%m/%Y" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJSTD6"> 02/2008</span> <span> - </span> <span class="jobdates" format="%m/%Y" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcEDDT6"> 12/2009</span> </span> </span> <span class="jobline" id="fc2a658a-4793-4d2b-9d08-7b175d5b9edcJDES6" itemprop="description"> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC4c3b2e75-1b96-4e1a-98af-c5c1f4bdf153" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC4c3b2e75-1b96-4e1a-98af-c5c1f4bdf153"> PROFESSIONAL DEVELOPMENT</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_4c3b2e75-1b96-4e1a-98af-c5c1f4bdf153_1_3516d2df-31cf-42b7-9c03-473c80d6b8c2" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="paddedline"> <span class="companyname companyname_educ" id="4c3b2e75-1b96-4e1a-98af-c5c1f4bdf153SCHO1" itemprop="name"> City College of New York of the City University of New York, The</span> <span class="hyphen"> - </span> <span class="hyphen"> - </span> <span class="joblocation jobcity" id="4c3b2e75-1b96-4e1a-98af-c5c1f4bdf153SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="4c3b2e75-1b96-4e1a-98af-c5c1f4bdf153SSTA1"> State</span> <span> , </span> <span class="joblocation jobcountry" id="4c3b2e75-1b96-4e1a-98af-c5c1f4bdf153SCNT1"> United States</span> <span class="datesWrapper txtItl"> <span class="jobdates" format="%m/%Y" id="4c3b2e75-1b96-4e1a-98af-c5c1f4bdf153GRYR1"> 2013</span> </span> </span> <span class="degree" id="4c3b2e75-1b96-4e1a-98af-c5c1f4bdf153DGRE1" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" id="4c3b2e75-1b96-4e1a-98af-c5c1f4bdf153STUY1"> Computer Science</span> </span> <span class="field" id="4c3b2e75-1b96-4e1a-98af-c5c1f4bdf153FRFM1"> </span> </div> </div> </div> <div class="section" id="SECTION_EXFUe50bb0b1-5364-4e29-a861-7b1e5f322016" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXFUe50bb0b1-5364-4e29-a861-7b1e5f322016"> VOLUNTEER EXPERIENCE</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_e50bb0b1-5364-4e29-a861-7b1e5f322016_1_914ddcac-4900-4dae-afc4-318827ce370f" style="padding-top:0px;"> <div class="field singlecolumn" id="e50bb0b1-5364-4e29-a861-7b1e5f322016FRFM1"> <p> <strong> Employees Association </strong> 05/2016 – Present<br/>
IT Chair of the IT Committee Board<br/>
• Create and maintain the website along with the other committee members.<br/>
• Train and educate about latest technology tools to the fellow team members.<br/>
• Organize the weekly meetings and engage in different task-oriented activities.<br/>
• Encourage the other board members to collaborate and share their expertise.</p> </div> </div> </div> </div>
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23,527,321 |
INFORMATION-TECHNOLOGY
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SAP, Business Process Design, Dispersed Team Management
|
University of Maryland, Master of Business Administration, New Jersey Institute of Technology, Master of Science, Computer Science, New Jersey Institute of Technology, Bachelor of Science, Computer Science
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Head, Information Technology and Information Center, Director, Supply Chain and Logistics Information Technology, Senior Director, COMET Program, Director, SAP Center of Excellence, Director, Supply Chain Systems, Manager, Commercial and Field Force Systems, Manager, Service Delivery Systems, Manager, Client Services Systems, Project Manager, PC Coordinator
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HEAD, INFORMATION TECHNOLOGY AND INFORMATION CENTER Executive Profile •Visionary leader of IT organizations during a 20+ year career at Fortune 500 companies. •As Schering-Plough's first SAP Center of Excellence leader, led business process and technology re-engineering efforts and developed a global SAP strategy for the organization. •Noted for business / technology acumen, collaborative style and communication skills. •Experienced in RFP development and vendor selection. •Track record of execution and delivering investment returns. •Well versed in intercultural business communication and practices, including remote management of globally dispersed organizations. Professional Experience Head, Information Technology and Information Center March 2015 Company Name - City , State Provide leadership and direction to the GMS Information Center - a collection of data scientists and analysts dedicated to the production of high-value analytics to support manufacturing. Director, Supply Chain and Logistics Information Technology October 2010 to March 2015 Company Name - City , State Established supply chain technology direction for global manufacturing organization. Established the GMS Information Center - an organization dedicated to providing advanced analytical capabilities to support the manufacturing organization. Delivered key transformational projects including: Demand Planning Solution (SAP APO) Supply Planning and Sales and Operations Planning (Kinaxis RapidResponse) Inventory Optimization (Kinaxis RapidResponse) Provide leadership and direction to delivery and business analysis teams executing projects. Lead business process re-engineering efforts and provide guidance and support to business subject matter experts. Supported development and execution of Global Sales and Operations process. Senior Director, COMET Program November 2009 to October 2010 Company Name - City , State Responsible for managing the delivery efforts for the global COMET program, focusing on the procurement, employee expense management and eSourcing areas. Directed ongoing rollouts in North America, Europe and Asia Pacific regions. Director, SAP Center of Excellence May 2005 to November 2009 Company Name - City , State Responsible for a $15MM annual budget; 75 FTEs and 30+ offshore (mix of consultants and employees); adept at remote management with domestic staff in New Jersey, Tennessee, Delaware and international staff in Europe and Singapore. Reduced compensation costs by nearly $1MM through offshore utilization; Retooled legacy JDE personnel for inclusion on the SAP ERP team. Led deployment of centerpiece SAP solution for the US Pharmaceutical Business and key solutions for Asia Pacific, Europe and South America. Led upgrade effort for APO solution for healthcare products segment of business. Led the effort to design, solution and deploy a global SAP template for Schering-Plough; Solution will reduce current footprint down to a single instance of SAP. Acquisition team member and leader of integration efforts for US and APAC commercial operations. Overall responsibility for leadership development through the Management Readiness Program. Managed the Project Manager Capability Review Program. Director, Supply Chain Systems January 2002 to May 2005 Company Name - City , State Led the effort to implement SAP for the US Commercial operations of Schering - Plough. Solution included key Order to Cash functionality and Warehouse Management for US Pharmaceutical distribution channels. Provided consultative support to projects being executed in Belgium (APO) and Singapore (R/3). Manager, Commercial and Field Force Systems April 1998 to January 2002 Company Name - City , State Led a team of developers implementing web-based solutions for support of Schering - Plough's field forces in the United States. Key projects included Formulary Management, Account Management, Customer Relationship Management, Field Force Expense Management and Managed Care Account Planning. Designed, developed and delivered training programs for field force personnel to prepare them to properly utilize deployed technology. Manager, Service Delivery Systems April 1997 to May 1998 Company Name - City , State Led the implementation of outbound call center solutions for key operations in the Ohio call center. Led the implementation of script systems for pharmacists to make and accept patient calls regarding treatment in support of the Disease Management Programs for Smoking Cessation, Hypertension, High Cholesterol, Multiple Sclerosis and Congestive Heart Failure. Manager, Client Services Systems February 1994 to April 1997 Company Name - City , State Led the implementation of the Marketing and Client Services application for the front-office organization of the global bond operations. Led the implementation of a Portfolio Accounting System for the Global Advisors subsidiary of the Prudential. Oversaw the implementation and support of the LAN and PC technology teams for the Global Advisors subsidiary. Project Manager January 1992 to February 1994 Company Name - City , State Led the implementation of a new cash management system to support the treasury operations of Prudential. PC Coordinator January 1990 to January 1992 Company Name - City , State Responsible for day-to-day support of PC hardware and software for the Prudential Help Desk. Education Master of Business Administration : 2003 University of Maryland Master of Science : Computer Science , 1994 New Jersey Institute of Technology Bachelor of Science : Computer Science , 1990 New Jersey Institute of Technology Skills SAP Business Process Design Dispersed Team Management
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME649583079" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_649583079_1_422718541" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="649583079FNAM1"> </span> <span> </span> <span class="field" id="649583079LNAM1"> HEAD, INFORMATION TECHNOLOGY AND INFORMATION CENTER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM649583081" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM649583081"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_649583081_1_422718988" style="padding-top:0px;"> <div class="field singlecolumn" id="649583081FRFM1"> <p align="LEFT"> •Visionary leader of IT organizations during a 20+ year career at Fortune 500 companies.</p> <p align="LEFT"> •As Schering-Plough's first SAP Center of Excellence leader, led business process and technology re-engineering efforts and developed a global SAP strategy for the organization.</p> <p align="LEFT"> •Noted for business / technology acumen, collaborative style and communication skills.</p> <p align="LEFT"> •Experienced in RFP development and vendor selection.</p> <p align="LEFT"> •Track record of execution and delivering investment returns.</p> <p align="LEFT"> •Well versed in intercultural business communication and practices, including remote management of globally dispersed organizations.</p> </div> </div> </div> <div class="section" id="SECTION_EXPR649583083" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR649583083"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_649583083_1_422720624" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="649583083JTIT1"> Head, Information Technology and Information Center</span> <br/> <span> <span class="jobdates" format="%B %Y" id="649583083JSTD1"> March 2015</span> <span class="jobdates" format="%B %Y" id="649583083EDDT1"> </span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="649583083COMP1" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="649583083JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="649583083JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="649583083JDES1" itemprop="description"> <ul> <li> Provide leadership and direction to the GMS Information Center - a collection of data scientists and analysts dedicated to the production of high-value analytics to support manufacturing.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_649583083_2_422718543" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="649583083JTIT2"> Director, Supply Chain and Logistics Information Technology</span> <br/> <span> <span class="jobdates" format="%B %Y" id="649583083JSTD2"> October 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="649583083EDDT2"> March 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="649583083COMP2" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="649583083JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="649583083JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="649583083JDES2" itemprop="description"> <ul> <li> Established supply chain technology direction for global manufacturing organization.</li> <li> Established the GMS Information Center - an organization dedicated to providing advanced analytical capabilities to support the manufacturing organization.</li> <li> Delivered key transformational projects including: Demand Planning Solution (SAP APO) Supply Planning and Sales and Operations Planning (Kinaxis RapidResponse) Inventory Optimization (Kinaxis RapidResponse) Provide leadership and direction to delivery and business analysis teams executing projects.</li> <li> Lead business process re-engineering efforts and provide guidance and support to business subject matter experts.</li> <li> Supported development and execution of Global Sales and Operations process.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_649583083_3_422718544" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="649583083JTIT3"> Senior Director, COMET Program</span> <br/> <span> <span class="jobdates" format="%B %Y" id="649583083JSTD3"> November 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="649583083EDDT3"> October 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="649583083COMP3" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="649583083JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="649583083JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="649583083JDES3" itemprop="description"> <ul> <li> Responsible for managing the delivery efforts for the global COMET program, focusing on the procurement, employee expense management and eSourcing areas.</li> <li> Directed ongoing rollouts in North America, Europe and Asia Pacific regions.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_649583083_4_422718545" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="649583083JTIT4"> Director, SAP Center of Excellence</span> <br/> <span> <span class="jobdates" format="%B %Y" id="649583083JSTD4"> May 2005</span> <span> to </span> <span class="jobdates" format="%B %Y" id="649583083EDDT4"> November 2009</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="649583083COMP4" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="649583083JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="649583083JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="649583083JDES4" itemprop="description"> <ul> <li> Responsible for a $15MM annual budget; 75 FTEs and 30+ offshore (mix of consultants and employees); adept at remote management with domestic staff in New Jersey, Tennessee, Delaware and international staff in Europe and Singapore.</li> <li> Reduced compensation costs by nearly $1MM through offshore utilization; Retooled legacy JDE personnel for inclusion on the SAP ERP team.</li> <li> Led deployment of centerpiece SAP solution for the US Pharmaceutical Business and key solutions for Asia Pacific, Europe and South America.</li> <li> Led upgrade effort for APO solution for healthcare products segment of business.</li> <li> Led the effort to design, solution and deploy a global SAP template for Schering-Plough; Solution will reduce current footprint down to a single instance of SAP.</li> <li> Acquisition team member and leader of integration efforts for US and APAC commercial operations.</li> <li> Overall responsibility for leadership development through the Management Readiness Program.</li> <li> Managed the Project Manager Capability Review Program.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_649583083_5_422718546" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="649583083JTIT5"> Director, Supply Chain Systems</span> <br/> <span> <span class="jobdates" format="%B %Y" id="649583083JSTD5"> January 2002</span> <span> to </span> <span class="jobdates" format="%B %Y" id="649583083EDDT5"> May 2005</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="649583083COMP5" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="649583083JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="649583083JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="649583083JDES5" itemprop="description"> <ul> <li> Led the effort to implement SAP for the US Commercial operations of Schering - Plough.</li> <li> Solution included key Order to Cash functionality and Warehouse Management for US Pharmaceutical distribution channels.</li> <li> Provided consultative support to projects being executed in Belgium (APO) and Singapore (R/3).</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_649583083_6_422718547" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="649583083JTIT6"> Manager, Commercial and Field Force Systems</span> <br/> <span> <span class="jobdates" format="%B %Y" id="649583083JSTD6"> April 1998</span> <span> to </span> <span class="jobdates" format="%B %Y" id="649583083EDDT6"> January 2002</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="649583083COMP6" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="649583083JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="649583083JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="649583083JDES6" itemprop="description"> <ul> <li> Led a team of developers implementing web-based solutions for support of Schering - Plough's field forces in the United States.</li> <li> Key projects included Formulary Management, Account Management, Customer Relationship Management, Field Force Expense Management and Managed Care Account Planning.</li> <li> Designed, developed and delivered training programs for field force personnel to prepare them to properly utilize deployed technology.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_649583083_7_422718548" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="649583083JTIT7"> Manager, Service Delivery Systems</span> <br/> <span> <span class="jobdates" format="%B %Y" id="649583083JSTD7"> April 1997</span> <span> to </span> <span class="jobdates" format="%B %Y" id="649583083EDDT7"> May 1998</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="649583083COMP7" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="649583083JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="649583083JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="649583083JDES7" itemprop="description"> <ul> <li> Led the implementation of outbound call center solutions for key operations in the Ohio call center.</li> <li> Led the implementation of script systems for pharmacists to make and accept patient calls regarding treatment in support of the Disease Management Programs for Smoking Cessation, Hypertension, High Cholesterol, Multiple Sclerosis and Congestive Heart Failure.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_649583083_8_422718549" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="649583083JTIT8"> Manager, Client Services Systems</span> <br/> <span> <span class="jobdates" format="%B %Y" id="649583083JSTD8"> February 1994</span> <span> to </span> <span class="jobdates" format="%B %Y" id="649583083EDDT8"> April 1997</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="649583083COMP8" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="649583083JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="649583083JSTA8" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="649583083JDES8" itemprop="description"> <ul> <li> Led the implementation of the Marketing and Client Services application for the front-office organization of the global bond operations.</li> <li> Led the implementation of a Portfolio Accounting System for the Global Advisors subsidiary of the Prudential.</li> <li> Oversaw the implementation and support of the LAN and PC technology teams for the Global Advisors subsidiary.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_649583083_9_422718550" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="649583083JTIT9"> Project Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="649583083JSTD9"> January 1992</span> <span> to </span> <span class="jobdates" format="%B %Y" id="649583083EDDT9"> February 1994</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="649583083COMP9" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="649583083JCIT9" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="649583083JSTA9" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="649583083JDES9" itemprop="description"> <ul> <li> Led the implementation of a new cash management system to support the treasury operations of Prudential.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_649583083_10_422718551" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="649583083JTIT10"> PC Coordinator</span> <br/> <span> <span class="jobdates" format="%B %Y" id="649583083JSTD10"> January 1990</span> <span> to </span> <span class="jobdates" format="%B %Y" id="649583083EDDT10"> January 1992</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="649583083COMP10" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="649583083JCIT10" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="649583083JSTA10" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="649583083JDES10" itemprop="description"> <ul> <li> Responsible for day-to-day support of PC hardware and software for the Prudential Help Desk.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC649583084" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC649583084"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_649583084_1_422718552" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="649583084DGRE1" itemprop="name"> Master of Business Administration</span> <span> : </span> <span class="programline" dependency="STUY" id="649583084STUY1"> </span> <span class="jobdates" id="649583084GRYR1"> 2003</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="649583084SCHO1" itemprop="name"> University of Maryland</span> <span class="joblocation jobcity" id="649583084SCIT1"> </span> <span class="joblocation jobstate" id="649583084SSTA1"> </span> <span class="joblocation jobstate" id="649583084SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="649583084FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_649583084_2_422718553" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="649583084DGRE2" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="649583084STUY2"> Computer Science</span> <span> , </span> <span class="jobdates" id="649583084GRYR2"> 1994</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="649583084SCHO2" itemprop="name"> New Jersey Institute of Technology</span> <span class="joblocation jobcity" id="649583084SCIT2"> </span> <span class="joblocation jobstate" id="649583084SSTA2"> </span> <span class="joblocation jobstate" id="649583084SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="649583084FRFM2"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_649583084_3_422718554" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="649583084DGRE3" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="649583084STUY3"> Computer Science</span> <span> , </span> <span class="jobdates" id="649583084GRYR3"> 1990</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="649583084SCHO3" itemprop="name"> New Jersey Institute of Technology</span> <span class="joblocation jobcity" id="649583084SCIT3"> </span> <span class="joblocation jobstate" id="649583084SSTA3"> </span> <span class="joblocation jobstate" id="649583084SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="649583084FRFM3"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL649583086" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL649583086"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_649583086_1_422718555" style="padding-top:0px;"> <div class="field singlecolumn" id="649583086FRFM1"> <p align="LEFT"> SAP</p> <p align="LEFT"> Business Process Design</p> <p align="LEFT"> Dispersed Team Management</p> </div> </div> </div> </div>
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18,159,866 |
INFORMATION-TECHNOLOGY
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Strategic Planning, Results-Oriented, Self-Motivated, Customer-Oriented, Project and Program Management, Change Implementation, Team Leadership, Time and Resources Optimization, Experienced in strategic planning and execution, Knowledge of business theory, processes, management, budgeting, and operations, Exposure to data processing, hardware platforms, enterprise software applications, Understanding of computer systems characteristics, Systems design and development experience, Proven experience in IT planning, organization, and development, Excellent understanding of project management principles, Focus on organization’s goals and objectives, Ability to apply IT in solving business problems, Understanding of applicable laws and regulations related to IT, Understanding of human resource management principles, Proven leadership ability, Ability to set and manage priorities
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University of Texas at El Paso, B.S: Computer Science
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Senior Vice President of Global Information Technology, Director of Information Technology, Practice Director, Information Systems Director, Information Systems Director, Information Systems & Technology Manager, Senior Systems Analyst
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SENIOR VICE PRESIDENT OF GLOBAL INFORMATION TECHNOLOGY Executive Profile High-energy results oriented Chief Information Officer offering global professional experience in managing complex information technology environments and cross-cultural teams while effectively aligning and supporting key company initiatives. Skill Highlights Strategic Planning Results-Oriented Self-Motivated Customer-Oriented Project and Program Management Change Implementation Team Leadership Time and Resources Optimization Core Accomplishments Project Management: Managed cross-functional teams on large implementations and development projects through out full cycles of system development and Implementation methodologies. Project Planning: Developed successful implementation and migration project plans, providing and controlling detailed work-plans, data conversion and integration strategies, and production cutover & contingency plans. Solutions Modeling: Performed business requirements gathering, gap/fit analysis, solution designs, development and deployment of application solutions. Technology Architecture: Designed and implemented cutting-edge 24/7 technology infrastructure solutions, providing fail-over architecture and disaster recovery plans. Delivery Efficiency: Delivered all assigned projects on time and within budget, realizing significant improvement of processing efficiency through in-depth performance analysis and process change. Risk Mitigation: Conducted periodic risk assessments and mitigated risk by preparing and executing comprehensive testing strategies, which included complex business scenarios, and systematic stressed testing. Customer Relations: Develop and maintain all accounts referenceable, providing mutually beneficial partnerships between employers and customers. Professional Experience Senior Vice President of Global Information Technology 06/2004 to Current Company Name City , State Responsible for all aspects of Information Technology globally with a staff of 70 employees world wide. During my first year tenure, eliminated high dependency on consulting firm supporting an ERP system globally by developing, hiring and mentoring adequate IT staff resulting in the creation of self-sufficiency and the generation of about of $2.5 million dollars savings per year. As one of the key members of the M&A team, planned, and delivered successfully in all of the acquisitions executed by the company, enabling the realization of anticipated benefits through the migration of systems and integration of technology. Delivered a single global suite of applications with seamless integration that provided significant efficiency gains, by eliminating duplicity, and streamlining business processes. Introduced our Engineering and New Product Development teams to the use of Project Life Cycle management system speeding up our introduction of new products to market Enabled effective analysis and decision making through improved analytical capabilities delivered in a single repository of reporting through one data model across all entities. Formed the company's first IT Steering Committee which is utilized as the forum for IT strategic planning and priority recommendations regarding major IT projects. Deployed reliable, scalable and fault tolerant technical infrastructure that has provided maximum up time and redundancy on all mission critical systems and technology Provided high-performance, high-availability and secured networks that are leveraged to facilitate voice, data and video communications among offices across the globe while generating significant cost savings. Director of Information Technology 01/2002 to 06/2004 Company Name City , State Managed a large ERP implementation project and the technical infrastructure operations for a large replicator and distributor of DVD and VHS movies. Responsible for a staff of 20 IT professionals, directly involved in the implementation of new technology and business applications. Completed successfully and on-time the implementation of Oracle applications, after taking over a project that was significantly late and full of issues. Restructured the technical infrastructure of the company to be able to support the new ERP system through out all US locations. Led the analysis, design and deployment of web applications to provide customers with access to real-time information and services. Implemented a wireless inventory control solution through the use of Radio Frequency devices. Developed a new technical support model and implemented new policies and procedures for the processing of technical support requests. Hired and mentored new IT personnel for the post-production support of the new ERP application system. Trained overseas personnel on the implementation and configuration of Oracle applications. Practice Director 01/1995 to 01/2002 Company Name City , State Managed projects ranging from $500K to $10M, with an average budget savings of 20% under estimate and ahead of schedule. Coordinated, directed, and managed a practice of 22 consultants. Prepared Request for Proposals responses for large-scale implementation projects. Performed full lifecycle project management and supervision of both permanent employees and contractors, domestic, and offshore. During my 7-year tenure at Oracle Corporation, participated in the business development of over $24M of new contracts. Completed successfully, on time and on budget, several large-scale implementations of Oracle's ERP suite of applications for Fortune 100 clients. Conducted Functional and technical architecture assessments, providing customers with solution designs, implementation approach, and recommendations. Served as subject matter expert for the Supply Chain, Manufacturing and Financial aspects of several different projects. Managed multi-national virtual teams, operating on one large project from several different locations, achieved project benchmarks ahead of schedule/under budget. Worked closely with the development organization on integrated testing of product releases and customer pilots of new product. Information Systems Director 01/1993 to 01/1995 Company Name City , State Managed business applications and technical infrastructure operations, for a 2,800-employee manufacturing and distribution company. Negotiated contracts, directed long-range planning, prepared and monitored budgets up to $8M, and conducted ROI studies. Responsible for the implementation of Manufacturing and Financial systems domestic and overseas. Responsible for the planning and introduction on new business processes and technology infrastructure to support company's growth. Successfully completed the implementation of Oracle Financials, that resulted in the decrease of past due accounts and in the increase of accuracy and timeliness of financial reporting. Successfully concluded the implementation of manufacturing applications at facilities in Monterrey, Mex., resulting in the decrease of manufacturing cycles and the increase of supply chain performance at corporate targeted levels. Information Systems Director 01/1990 to 01/1993 Company Name City , State Supported corporate-wide projects in the selection, delivery and management of new technology. Supervised traditional department management functions including fiscal responsibility, resource management, project management, and administrative detail As the Project Manager, successfully completed the implementation and integration of MAPICS, increasing company's up-sell capabilities, by enhancing Supply Chain Streamline. Successfully deployed new hardware and software architecture through out the company and reduced significantly the need for non-integrated PC based systems. Implemented the use of Electronic Data Interchange with preferred business partners increasing customer service levels. Implemented the use of statistical performance measurements, allowing top management to monitor productivity, order fulfillment ratios, inventory accuracy and other productivity related targets. Information Systems & Technology Manager 01/1985 to 01/1990 Company Name City , State Functioned as the Information Technology Manager while orchestrating the proposal and selection of new computing technology and Enterprise Resources Planning systems application. Successfully completed the implementation of MANMAN MRPII application. Designed, developed and implemented a Pull Material System to improve inventory control and KANBAN replenishment of critical material items. Designed, developed and implemented a Bar Code Labeling System to manage shipping and receiving of raw materials and finished product and to comply with customer standards. Senior Systems Analyst 01/1984 to 01/1985 Company Name City , State Responsible for the implementation of retail industry best practices and for the development of new distribution and replenishment systems. Designed and implemented a multi-tier replenishment system, for a large chain of supermarkets. Participated in the designed an implementation of pricing & promotion systems and a sales forecasting system. Education B.S : Computer Science 1983 University of Texas at El Paso City , State Computer Science Languages Bilingual - Fully fluent in English and Spanish. Skills •Experienced in strategic planning and execution. •Considerable knowledge of business theory, business processes, management, budgeting, and business office operations. •Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including cloud SaaS and IaaS •Excellent understanding of computer systems characteristics, features, and integration capabilities. •Experienced with systems design and development from business requirements analysis through to day-to-day management. •Proven experience in IT planning, organization, and development. •Excellent understanding of project management principles. •Constant focus on organization's goals and objectives. •Demonstrated ability to apply IT in solving business problems. •In-depth knowledge of applicable laws and regulations as they relate to IT. •Strong understanding of human resource management principles, practices, and procedures. •Proven leadership ability. •Ability to set and manage priorities judiciously.
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME496598389" style="
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"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_496598389_1_323971706" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field" id="496598389FNAM1"> </span> <span> </span> <span class="field lName" id="496598389LNAM1"> SENIOR VICE PRESIDENT OF GLOBAL INFORMATION TECHNOLOGY</span> </div> </div> </div> <div class="section" id="SECTION_SUMM496598391" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM496598391"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_496598391_1_323971720" style="
padding-top:0px;
"> <div class="field singlecolumn" id="496598391FRFM1"> <p align="LEFT"> High-energy results oriented Chief Information Officer offering global professional experience in managing complex information technology environments and cross-cultural teams while effectively aligning and supporting key company initiatives.</p> </div> </div> </div> <div class="section" id="SECTION_HILT496598392" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT496598392"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_496598392_1_323977890" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="496598392SKC11"> <ul> <li> Strategic Planning</li> <li> Results-Oriented</li> <li> Self-Motivated</li> <li> Customer-Oriented</li> </ul> </td> <td class="field twocol_2" id="496598392SKC21"> <ul> <li> Project and Program Management</li> <li> Change Implementation</li> <li> Team Leadership</li> <li> Time and Resources Optimization</li> </ul> </td> </tr> </tbody> </table> </div> </div> <div class="paragraph" id="PARAGRAPH_496598392_2_323974022" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="496598392SKC12"> </td> <td class="field twocol_2" id="496598392SKC22"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM496598399" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM496598399"> Core Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_496598399_1_323971718" style="
padding-top:0px;
"> <div class="field singlecolumn" id="496598399FRFM1"> <p align="LEFT"> <i> Project Management:</i> </p> <ul> <li> Managed cross-functional teams on large implementations and development projects through out full cycles of system development and Implementation methodologies.</li> </ul> <p align="LEFT"> <i> </i> </p> <p align="LEFT"> <i> Project Planning:</i> </p> <ul> <li> Developed successful implementation and migration project plans, providing and controlling detailed work-plans, data conversion and integration strategies, and production cutover & contingency plans.</li> </ul> <br/> <p align="LEFT"> <i> Solutions Modeling:</i> </p> <ul> <li> Performed business requirements gathering, gap/fit analysis, solution designs, development and deployment of application solutions.</li> </ul> <br/> <p align="LEFT"> <i> Technology Architecture:</i> </p> <ul> <li> Designed and implemented cutting-edge 24/7 technology infrastructure solutions, providing fail-over architecture and disaster recovery plans.</li> </ul> <br/> <p align="LEFT"> <i> Delivery Efficiency:</i> </p> <ul> <li> Delivered all assigned projects on time and within budget, realizing significant improvement of processing efficiency through in-depth performance analysis and process change.</li> </ul> <br/> <p align="LEFT"> <i> Risk Mitigation:</i> </p> <ul> <li> Conducted periodic risk assessments and mitigated risk by preparing and executing comprehensive testing strategies, which included complex business scenarios, and systematic stressed testing.</li> </ul> <br/> <p align="LEFT"> <i> Customer Relations:</i> </p> <ul> <li> Develop and maintain all accounts referenceable, providing mutually beneficial partnerships between employers and customers.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR496598393" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR496598393"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_496598393_1_323971711" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="496598393JTIT1"> Senior Vice President of Global Information Technology</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="496598393JSTD1"> 06/2004</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="496598393EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="496598393COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="496598393JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="496598393JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="496598393JDES1" itemprop="description"> <p align="LEFT"> Responsible for all aspects of Information Technology globally with a staff of 70 employees world wide.</p> <ul> <br/> <li> During my first year tenure, eliminated high dependency on consulting firm supporting an ERP system globally by developing, hiring and mentoring adequate IT staff resulting in the creation of self-sufficiency and the generation of about of $2.5 million dollars savings per year.</li> <br/> <li> As one of the key members of the M&A team, planned, and delivered successfully in all of the acquisitions executed by the company, enabling the realization of anticipated benefits through the migration of systems and integration of technology.</li> <br/> <li> Delivered a single global suite of applications with seamless integration that provided significant efficiency gains, by eliminating duplicity, and streamlining business processes.</li> <br/> <li> Introduced our Engineering and New Product Development teams to the use of Project Life Cycle management system speeding up our introduction of new products to market</li> <br/> <li> Enabled effective analysis and decision making through improved analytical capabilities delivered in a single repository of reporting through one data model across all entities.</li> <br/> <li> Formed the company's first IT Steering Committee which is utilized as the forum for IT strategic planning and priority recommendations regarding major IT projects.</li> <br/> <li> Deployed reliable, scalable and fault tolerant technical infrastructure that has provided maximum up time and redundancy on all mission critical systems and technology</li> <br/> <li> Provided high-performance, high-availability and secured networks that are leveraged to facilitate voice, data and video communications among offices across the globe while generating significant cost savings.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_496598393_2_323971712" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="496598393JTIT2"> Director of Information Technology</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="496598393JSTD2"> 01/2002</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="496598393EDDT2"> 06/2004</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="496598393COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="496598393JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="496598393JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="496598393JDES2" itemprop="description"> <ul> <li> Managed a large ERP implementation project and the technical infrastructure operations for a large replicator and distributor of DVD and VHS movies.</li> <li> Responsible for a staff of 20 IT professionals, directly involved in the implementation of new technology and business applications.</li> <li> Completed successfully and on-time the implementation of Oracle applications, after taking over a project that was significantly late and full of issues.</li> <li> Restructured the technical infrastructure of the company to be able to support the new ERP system through out all US locations.</li> <li> Led the analysis, design and deployment of web applications to provide customers with access to real-time information and services.</li> <li> Implemented a wireless inventory control solution through the use of Radio Frequency devices.</li> <li> Developed a new technical support model and implemented new policies and procedures for the processing of technical support requests.</li> <li> Hired and mentored new IT personnel for the post-production support of the new ERP application system.</li> <li> Trained overseas personnel on the implementation and configuration of Oracle applications.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_496598393_3_323971713" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="496598393JTIT3"> Practice Director</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="496598393JSTD3"> 01/1995</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="496598393EDDT3"> 01/2002</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="496598393COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="496598393JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="496598393JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="496598393JDES3" itemprop="description"> <ul> <li> Managed projects ranging from $500K to $10M, with an average budget savings of 20% under estimate and ahead of schedule.</li> <li> Coordinated, directed, and managed a practice of 22 consultants.</li> <li> Prepared Request for Proposals responses for large-scale implementation projects.</li> <li> Performed full lifecycle project management and supervision of both permanent employees and contractors, domestic, and offshore.</li> <li> During my 7-year tenure at Oracle Corporation, participated in the business development of over $24M of new contracts.</li> <li> Completed successfully, on time and on budget, several large-scale implementations of Oracle's ERP suite of applications for Fortune 100 clients.</li> <li> Conducted Functional and technical architecture assessments, providing customers with solution designs, implementation approach, and recommendations.</li> <li> Served as subject matter expert for the Supply Chain, Manufacturing and Financial aspects of several different projects.</li> <li> Managed multi-national virtual teams, operating on one large project from several different locations, achieved project benchmarks ahead of schedule/under budget.</li> <li> Worked closely with the development organization on integrated testing of product releases and customer pilots of new product.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_496598393_4_323971714" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="496598393JTIT4"> Information Systems Director</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="496598393JSTD4"> 01/1993</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="496598393EDDT4"> 01/1995</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="496598393COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="496598393JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="496598393JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="496598393JDES4" itemprop="description"> <ul> <li> Managed business applications and technical infrastructure operations, for a 2,800-employee manufacturing and distribution company.</li> <li> Negotiated contracts, directed long-range planning, prepared and monitored budgets up to $8M, and conducted ROI studies.</li> <li> Responsible for the implementation of Manufacturing and Financial systems domestic and overseas.</li> <li> Responsible for the planning and introduction on new business processes and technology infrastructure to support company's growth.</li> <li> Successfully completed the implementation of Oracle Financials, that resulted in the decrease of past due accounts and in the increase of accuracy and timeliness of financial reporting.</li> <li> Successfully concluded the implementation of manufacturing applications at facilities in Monterrey, Mex., resulting in the decrease of manufacturing cycles and the increase of supply chain performance at corporate targeted levels.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_496598393_5_323971715" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="496598393JTIT5"> Information Systems Director</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="496598393JSTD5"> 01/1990</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="496598393EDDT5"> 01/1993</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="496598393COMP5" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="496598393JCIT5" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="496598393JSTA5" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="496598393JDES5" itemprop="description"> <ul> <li> Supported corporate-wide projects in the selection, delivery and management of new technology.</li> <li> Supervised traditional department management functions including fiscal responsibility, resource management, project management, and administrative detail As the Project Manager, successfully completed the implementation and integration of MAPICS, increasing company's up-sell capabilities, by enhancing Supply Chain Streamline.</li> <li> Successfully deployed new hardware and software architecture through out the company and reduced significantly the need for non-integrated PC based systems.</li> <li> Implemented the use of Electronic Data Interchange with preferred business partners increasing customer service levels.</li> <li> Implemented the use of statistical performance measurements, allowing top management to monitor productivity, order fulfillment ratios, inventory accuracy and other productivity related targets.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_496598393_6_323971716" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="496598393JTIT6"> Information Systems & Technology Manager</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="496598393JSTD6"> 01/1985</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="496598393EDDT6"> 01/1990</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="496598393COMP6" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="496598393JCIT6" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="496598393JSTA6" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="496598393JDES6" itemprop="description"> <ul> <li> Functioned as the Information Technology Manager while orchestrating the proposal and selection of new computing technology and Enterprise Resources Planning systems application.</li> <li> Successfully completed the implementation of MANMAN MRPII application.</li> <li> Designed, developed and implemented a Pull Material System to improve inventory control and KANBAN replenishment of critical material items.</li> <li> Designed, developed and implemented a Bar Code Labeling System to manage shipping and receiving of raw materials and finished product and to comply with customer standards.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_496598393_7_323971717" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="496598393JTIT7"> Senior Systems Analyst</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="496598393JSTD7"> 01/1984</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="496598393EDDT7"> 01/1985</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="496598393COMP7" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="496598393JCIT7" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="496598393JSTA7" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="496598393JDES7" itemprop="description"> <ul> <li> Responsible for the implementation of retail industry best practices and for the development of new distribution and replenishment systems.</li> <li> Designed and implemented a multi-tier replenishment system, for a large chain of supermarkets.</li> <li> Participated in the designed an implementation of pricing & promotion systems and a sales forecasting system.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC496598394" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC496598394"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_496598394_1_323971719" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="496598394DGRE1" itemprop="name"> B.S</span> <span> : </span> <span class="programline" id="496598394STUY1"> Computer Science</span> <span class="datesWrapper"> <span class="jobdates" id="496598394GRYR1"> 1983</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="496598394SCHO1" itemprop="name"> University of Texas at El Paso</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="496598394SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="496598394SSTA1"> State</span> <span class="joblocation eduCountry" id="496598394SCNT1"> </span> </span> </span> <span class="paddedline"> <span class="field" id="496598394FRFM1"> <p align="LEFT"> Computer Science</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_LANG496598400" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_LANG496598400"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_496598400_1_323971721" style="
padding-top:0px;
"> <div class="field singlecolumn" id="496598400FRFM1"> Bilingual - Fully fluent in English and Spanish.</div> </div> </div> <div class="section" id="SECTION_SKLL496598401" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL496598401"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_496598401_1_323971722" style="
padding-top:0px;
"> <div class="field singlecolumn" id="496598401FRFM1"> <p align="LEFT"> •Experienced in strategic planning and execution.</p> <p align="LEFT"> •Considerable knowledge of business theory, business processes, management, budgeting, and business office operations.</p> <p align="LEFT"> •Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including cloud SaaS and IaaS</p> <p align="LEFT"> •Excellent understanding of computer systems characteristics, features, and integration capabilities.</p> <p align="LEFT"> •Experienced with systems design and development from business requirements analysis through to day-to-day management.</p> <p align="LEFT"> •Proven experience in IT planning, organization, and development.</p> <p align="LEFT"> •Excellent understanding of project management principles.</p> <p align="LEFT"> •Constant focus on organization's goals and objectives.</p> <p align="LEFT"> •Demonstrated ability to apply IT in solving business problems.</p> <p align="LEFT"> •In-depth knowledge of applicable laws and regulations as they relate to IT.</p> <p align="LEFT"> •Strong understanding of human resource management principles, practices, and procedures.</p> <p align="LEFT"> •Proven leadership ability.</p> <p align="LEFT"> •Ability to set and manage priorities judiciously.</p> </div> </div> </div> </div>
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22,776,912 |
INFORMATION-TECHNOLOGY
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Contract Negotiation, Cloud Technology, Digital PBX, Cellular, Smart Devices and VoIP Technology, ERP deployment, Web Design & Implementation, SWOT analysis, Enterprise Application Development, Enterprise Data Warehouses, Enterprise Backup & Recovery, Enterprise Compliance Solutions, Security Analysis, LAN/WAN Management, Mobile App Deployment, Business Analysis, Lean Technology, Zero Based Budgeting, IT Consulting
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BS: Information Technology, Western Oregon University
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Director of Information Technology /Chief Technology Officer, Manager/Director
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DIRECTOR OF INFORMATION TECHNOLOGY /CHIEF TECHNOLOGY OFFICER Executive Profile Strategic Planning * Security * Compliance * Infrastructure * Database * Telecom Proficient leader who excels in dynamic-demanding environments while maintaining clarity and focus Skilled in development and implementation of digital business technologies including Telecom Strength in creating outstanding customer satisfaction Talented in positive team building that excels in delivering high quality services An innovative technologist with exceptional track record across the entire technology lifecycle Experienced with business acquisitions and mergers Leads with honesty, integrity, respect for others alone with a commitment to excellences Result-oriented with established success Skill Highlights Contract Negotiation for business support and commercial office properties Cloud Technology implementation and deployment Digital PBX, Cellular, Smart Devices and VoIP Technology Deploy and integrate accounting systems to and from varies entities ERP deployment, implementation and development Design & implement complex interactive Web sites including Intranets SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis and deployment Enterprise Application Development and Deployment Enterprise Data Warehouses and SQL Repositories Enterprise Backup, Recovery and Storage Methodologies Enterprise Compliance and Regulatory Solutions Security Analysis and Deployment including cell phones and mobile devices Design, deploy and manage LAN,WAN for data/voice using copper, fiber and wireless networks Client/Servers & Specialty servers such as Citrix and Virtual, etc. Point to Point Wireless Antenna Systems and WiFi deployment Mobile App deployment Retail knowledge with IT deployment and support, Point of Sales & Bar-Coding systems Business Analysis and Process Modeling Lean technology to streamline mission critical business and system processes Zero Based budgeting and EBIDTA Policies & Procedures (ITIL) Project, Network, Asset, Change and Security and Governance Management IT Consulting Professional Experience Director of Information Technology /Chief Technology Officer January 2007 to January 2015 Company Name － City , State Provide expertise, vision and leadership for developing, implementing and executing strategic and tactical information technology initiatives that align with the mission. Identify opportunities/risk and apply best practice in alignment with company strategic plan, goals and objectives. Accountable to design a scalable robust infrastructure with secured platforms for rapid yet controllable office expansion into multiple states. Deliver Enterprise technology advancements in streamlining processes plus data sharing integrations. Cultivate relationships and negotiate contracts with key vendors/suppliers to support all-inclusive corporate and branch offices. Create outstanding customer service satisfaction Support included several businesses; Law Firm, Car Washes, Real Estate holdings and USA Direct Funding. Key Achievements: Moved from fully outsourced IT support to in-house IT. Align company strategic goals and objectives. Recruit, train, and mentor team members. Developed the architecture to implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and develop best practices. Initiate and facilitate relationships across functional and divisional organizations as well as develop relationships with key vendors/suppliers. Establish support for expanding branch offices through-out Pacific Northwest alone with multiple associated companies Development of multiple applications using data mapping to input and extract data from varies databases Provided 7x24x365 data/telecom reliability Migration of physical servers to virtual and cloud based technologies LOS customization providing better data entry, detailed milestones, alerts, dashboard information, etc. Paperless office introductions and deployment CRM implementation with integration to LOS (Loan Origination Software) ERP implementation using data repository technology MPLS private network implemented for data and VoIP phone system developing a virtual company network with 4 digit calling, Instant messaging, video conferencing and unified communications both internal and bridged to cell phones and smart devices Companywide deployment of NEC VoIP phone system Companywide training center deployment Lean Office deployment and data modeling to locate and improve processes (never-ending improvements) Intranet designed/Implemented provided sharable information company wide Designed/Implemented high performance secured data network including fail-over redundancy Enterprise Disaster Recovery plan along with Business Continuity Plan Implementation High speed printers and imaging technologies Implementation Evaluate both established and emerging technologies to enhance current technologies and architecture Implemented Electronic Data Integration to Accounting, internal and external websites with SQL data repositories Performed compliance and regulatory solutions to align business to compliance standards Deployed security risk monitoring and management systems Deployed user support ticketing system with inventory/asset tracking and remote user management. Manager/Director January 2000 to January 2006 Company Name － City , State Ensure full delivery of all IT initiatives for an international spa manufacture including retail markets. Responsible for IT directives in alignment with company strategic plan. Recruit, train, and mentor technology team members. Develop and implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and development. Initiate and facilitate relationships across functional and divisional organizations as well as developed relationships with key outside vendors/suppliers. Member of Strategic Planning, Budget and ESOP committees. Key Achievements: Infrastructure Development. Systems and infrastructure required complete reconstruction without interruption to daily business. Below reflects only a few of many successful achievements. Implemented Nortel PBX System with VoIP Switching. System provided linking to several different off-site divisions enabling a call to be transferred thru-out the company. Successfully design, development and integration several mission-critical applications providing sharable information and maintaining data integrity. Implemented and mentored an outstanding support team. Implemented MAS200-500 accounting with customized features including ERP. Implemented high level data security and provided international data interaction using ISO guidelines. Implemented Supply Chain Security Management Systems. Designed and implemented several high-end Web sites. Established real-time interactive accounting, manufacturing, and vendor information that increased sales, reduced manpower and provided 7x24 information and product ordering to dealers and customers. E-commerce (B2B, B2C, and EDI). Implemented desktop internet faxing providing efficient time usage to end-users, reduced printer support, paper &copper analog lines Successful implementation of Lean Manufacturing and Lean Office providedefficient time management which resulted in higher produced units, reduced inventory waste, and increased the bottom line. Implemented and managed a Tsumani 5 GHz Point to Point, 100TX base full duplex wireless broadband system between Corp. and off-site Marketing and R&D. The technology provided end-users with robust data entry and retrieval times. Added value provided the IT department with better resource utilization. Designed and implemented an ECM program. The application covered cradle to grave information that included inventory, budget, timelines, developments and sign-off. Implemented VPN network between Corp headquarters and Retail Stores Division. Provided consolidation of information, data backups and application software to be hosted at Corp. thus reducing redundant systems, manpower and providing improved service. Education BS : Information Technology Western Oregon University Information Technology Technology Belford University Technology Limited Energy Journeyman * State of Oregon Portland Community College Skills Accounting, accounting systems, streamline, Application Development, B2B, Backup, broadband, budgeting, Budget, Business Analysis and Process, Citrix, Consulting, negotiate contracts, Contract Negotiation, CRM, Client, customer service, data entry, Data Integration, data modeling, Data Warehouses, databases, delivery, Disaster Recovery, due-diligence, E-commerce, EDI, ERP, faxing, features, functional, imaging, information technology, inventory, ISO, IT support, ITIL, LAN, leadership, Lean Manufacturing, Law, Loan Origination, Marketing, mentor, messaging, Office, Migration, Modeling, NEC, Enterprise, Network, networks, Nortel, PBX, phone system, Policies, printer, printers, processes, improve processes, Coding, Real Estate, real-time, Retail, Sales, Security Analysis, Servers, SQL, strategic, Strategic Planning, Supply Chain, user support, telecom, phones, time management, video conferencing, VPN, vision, VoIP, Web sites, websites, WAN
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME716953215" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_716953215_1_464337545" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="716953215FNAM1"> </span> <span> </span> <span class="field" id="716953215LNAM1"> DIRECTOR OF INFORMATION TECHNOLOGY /CHIEF TECHNOLOGY OFFICER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM716953217" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM716953217"> Executive Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_716953217_1_464337554" style="padding-top:0px;"> <div class="field singlecolumn" id="716953217FRFM1"> Strategic Planning * Security * Compliance * Infrastructure * Database * Telecom Proficient leader who excels in dynamic-demanding environments while maintaining clarity and focus Skilled in development and implementation of digital business technologies including Telecom Strength in creating outstanding customer satisfaction Talented in positive team building that excels in delivering high quality services An innovative technologist with exceptional track record across the entire technology lifecycle Experienced with business acquisitions and mergers Leads with honesty, integrity, respect for others alone with a commitment to excellences Result-oriented with established success </div> </div> </div> <div class="section" id="SECTION_HILT716953218" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT716953218"> Skill Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_716953218_1_464337555" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="716953218SKC11"> <ul> <li> Contract Negotiation for business support and commercial office properties</li> <li> Cloud Technology implementation and deployment</li> <li> Digital PBX, Cellular, Smart Devices and VoIP Technology</li> <li> Deploy and integrate accounting systems to and from varies entities</li> <li> ERP deployment, implementation and development</li> <li> Design & implement complex interactive Web sites including Intranets</li> <li> SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis and deployment</li> <li> Enterprise Application Development and Deployment</li> <li> Enterprise Data Warehouses and SQL Repositories</li> <li> Enterprise Backup, Recovery and Storage Methodologies</li> <li> Enterprise Compliance and Regulatory Solutions</li> <li> Security Analysis and Deployment including cell phones and mobile devices</li> <li> Design, deploy and manage LAN,WAN for data/voice using copper, fiber and wireless networks</li> <li> Client/Servers & Specialty servers such as Citrix and Virtual, etc.</li> <li> Point to Point Wireless Antenna Systems and WiFi deployment</li> <li> Mobile App deployment</li> <li> Retail knowledge with IT deployment and support, Point of Sales & Bar-Coding systems</li> <li> Business Analysis and Process Modeling</li> <li> Lean technology to streamline mission critical business and system processes</li> <li> Zero Based budgeting and EBIDTA</li> <li> Policies & Procedures (ITIL)</li> <li> Project, Network, Asset, Change and Security and Governance Management</li> <li> IT Consulting</li> </ul> </td> <td class="field twocol_2 charspace" id="716953218SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM716953868" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR716953219" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR716953219"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_716953219_1_464337547" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="716953219JTIT1"> Director of Information Technology /Chief Technology Officer</span> <br/> <span> <span class="jobdates" format="%B %Y" id="716953219JSTD1"> January 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="716953219EDDT1"> January 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="716953219COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="716953219JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="716953219JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="716953219JDES1" itemprop="description"> <ul> <li> Provide expertise, vision and leadership for developing, implementing and executing strategic and tactical information technology initiatives that align with the mission.</li> <li> Identify opportunities/risk and apply best practice in alignment with company strategic plan, goals and objectives.</li> <li> Accountable to design a scalable robust infrastructure with secured platforms for rapid yet controllable office expansion into multiple states.</li> <li> Deliver Enterprise technology advancements in streamlining processes plus data sharing integrations.</li> <li> Cultivate relationships and negotiate contracts with key vendors/suppliers to support all-inclusive corporate and branch offices.</li> <li> Create outstanding customer service satisfaction Support included several businesses; Law Firm, Car Washes, Real Estate holdings and USA Direct Funding.</li> <li> Key Achievements: Moved from fully outsourced IT support to in-house IT.</li> <li> Align company strategic goals and objectives.</li> <li> Recruit, train, and mentor team members.</li> <li> Developed the architecture to implement strategic IT support plan.</li> <li> Direct staff, vendors and project teams through due-diligence, prioritization and develop best practices.</li> <li> Initiate and facilitate relationships across functional and divisional organizations as well as develop relationships with key vendors/suppliers.</li> <li> Establish support for expanding branch offices through-out Pacific Northwest alone with multiple associated companies Development of multiple applications using data mapping to input and extract data from varies databases Provided 7x24x365 data/telecom reliability Migration of physical servers to virtual and cloud based technologies LOS customization providing better data entry, detailed milestones, alerts, dashboard information, etc.</li> <li> Paperless office introductions and deployment CRM implementation with integration to LOS (Loan Origination Software) ERP implementation using data repository technology MPLS private network implemented for data and VoIP phone system developing a virtual company network with 4 digit calling, Instant messaging, video conferencing and unified communications both internal and bridged to cell phones and smart devices Companywide deployment of NEC VoIP phone system Companywide training center deployment Lean Office deployment and data modeling to locate and improve processes (never-ending improvements) Intranet designed/Implemented provided sharable information company wide Designed/Implemented high performance secured data network including fail-over redundancy Enterprise Disaster Recovery plan along with Business Continuity Plan Implementation High speed printers and imaging technologies Implementation Evaluate both established and emerging technologies to enhance current technologies and architecture Implemented Electronic Data Integration to Accounting, internal and external websites with SQL data repositories Performed compliance and regulatory solutions to align business to compliance standards Deployed security risk monitoring and management systems Deployed user support ticketing system with inventory/asset tracking and remote user management.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_716953219_2_464337548" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="716953219JTIT2"> Manager/Director</span> <br/> <span> <span class="jobdates" format="%B %Y" id="716953219JSTD2"> January 2000</span> <span> to </span> <span class="jobdates" format="%B %Y" id="716953219EDDT2"> January 2006</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="716953219COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="716953219JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="716953219JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="716953219JDES2" itemprop="description"> <ul> <li> Ensure full delivery of all IT initiatives for an international spa manufacture including retail markets.</li> <li> Responsible for IT directives in alignment with company strategic plan.</li> <li> Recruit, train, and mentor technology team members.</li> <li> Develop and implement strategic IT support plan.</li> <li> Direct staff, vendors and project teams through due-diligence, prioritization and development.</li> <li> Initiate and facilitate relationships across functional and divisional organizations as well as developed relationships with key outside vendors/suppliers.</li> <li> Member of Strategic Planning, Budget and ESOP committees.</li> <li> Key Achievements: Infrastructure Development.</li> <li> Systems and infrastructure required complete reconstruction without interruption to daily business.</li> <li> Below reflects only a few of many successful achievements.</li> <li> Implemented Nortel PBX System with VoIP Switching.</li> <li> System provided linking to several different off-site divisions enabling a call to be transferred thru-out the company.</li> <li> Successfully design, development and integration several mission-critical applications providing sharable information and maintaining data integrity.</li> <li> Implemented and mentored an outstanding support team.</li> <li> Implemented MAS200-500 accounting with customized features including ERP.</li> <li> Implemented high level data security and provided international data interaction using ISO guidelines.</li> <li> Implemented Supply Chain Security Management Systems.</li> <li> Designed and implemented several high-end Web sites.</li> <li> Established real-time interactive accounting, manufacturing, and vendor information that increased sales, reduced manpower and provided 7x24 information and product ordering to dealers and customers.</li> <li> E-commerce (B2B, B2C, and EDI).</li> <li> Implemented desktop internet faxing providing efficient time usage to end-users, reduced printer support, paper &copper analog lines Successful implementation of Lean Manufacturing and Lean Office providedefficient time management which resulted in higher produced units, reduced inventory waste, and increased the bottom line.</li> <li> Implemented and managed a Tsumani 5 GHz Point to Point, 100TX base full duplex wireless broadband system between Corp.</li> <li> and off-site Marketing and R&D.</li> <li> The technology provided end-users with robust data entry and retrieval times.</li> <li> Added value provided the IT department with better resource utilization.</li> <li> Designed and implemented an ECM program.</li> <li> The application covered cradle to grave information that included inventory, budget, timelines, developments and sign-off.</li> <li> Implemented VPN network between Corp headquarters and Retail Stores Division.</li> <li> Provided consolidation of information, data backups and application software to be hosted at Corp.</li> <li> thus reducing redundant systems, manpower and providing improved service.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC716953220" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC716953220"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_716953220_1_464337549" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="716953220DGRE1" itemprop="name"> BS</span> <span> : </span> <span class="programline" dependency="STUY" id="716953220STUY1"> Information Technology</span> <span class="jobdates" id="716953220GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="716953220SCHO1" itemprop="name"> Western Oregon University</span> <span class="joblocation jobcity" id="716953220SCIT1"> </span> <span class="joblocation jobstate" id="716953220SSTA1"> </span> <span class="joblocation jobstate" id="716953220SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="716953220FRFM1"> Information Technology</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_716953220_2_464337550" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="716953220DGRE2" itemprop="name"> </span> <span class="programline" dependency="STUY" id="716953220STUY2"> Technology</span> <span class="jobdates" id="716953220GRYR2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="716953220SCHO2" itemprop="name"> Belford University</span> <span class="joblocation jobcity" id="716953220SCIT2"> </span> <span class="joblocation jobstate" id="716953220SSTA2"> </span> <span class="joblocation jobstate" id="716953220SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="716953220FRFM2"> Technology</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_716953220_3_464337552" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="716953220DGRE3" itemprop="name"> Limited Energy Journeyman * State of Oregon</span> <span class="programline" dependency="STUY" id="716953220STUY3"> </span> <span class="jobdates" id="716953220GRYR3"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="716953220SCHO3" itemprop="name"> Portland Community College</span> <span class="joblocation jobcity" id="716953220SCIT3"> </span> <span class="joblocation jobstate" id="716953220SSTA3"> </span> <span class="joblocation jobstate" id="716953220SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="716953220FRFM3"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL716953222" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL716953222"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_716953222_1_464337559" style="padding-top:0px;"> <div class="field singlecolumn" id="716953222FRFM1"> Accounting, accounting systems, streamline, Application Development, B2B, Backup, broadband, budgeting, Budget, Business Analysis and Process, Citrix, Consulting, negotiate contracts, Contract Negotiation, CRM, Client, customer service, data entry, Data Integration, data modeling, Data Warehouses, databases, delivery, Disaster Recovery, due-diligence, E-commerce, EDI, ERP, faxing, features, functional, imaging, information technology, inventory, ISO, IT support, ITIL, LAN, leadership, Lean Manufacturing, Law, Loan Origination, Marketing, mentor, messaging, Office, Migration, Modeling, NEC, Enterprise, Network, networks, Nortel, PBX, phone system, Policies, printer, printers, processes, improve processes, Coding, Real Estate, real-time, Retail, Sales, Security Analysis, Servers, SQL, strategic, Strategic Planning, Supply Chain, user support, telecom, phones, time management, video conferencing, VPN, vision, VoIP, Web sites, websites, WAN</div> </div> </div> </div>
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23,864,648 |
INFORMATION-TECHNOLOGY
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Infrastructure Management, Data Center Operations, Project Management, Team Building/Coaching, Vendor Management and Negotiation, Budget Management, Policy/Program Development, LAN/WAN, SAN, Firewalls and Routers
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TROY STATE UNIVERSITY, Bachelor of Science: Computer Science, Community College of the Air Force, Associate of Science: Healthcare Systems
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Vice President Information Technology Infrastructure Operations, Director of Network Operations, Information Operations Specialist, Customer Care Representative - Help Desk Technician, System Administrator, Healthcare Systems Specialist
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VICE PRESIDENT INFORMATION TECHNOLOGY INFRASTRUCTURE OPERATIONS Summary Results-driven IT executive management professional with 20 years of experience in diverse industries, including healthcare and marketing. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations Skills •Infrastructure
Management •Data Center Operations
•Project
Management •Team
Building/Coaching •Vendor
Management and Negotiation •Budget Management •Policy/Program Development •LAN/WAN, SAN, Firewalls and Routers • Experience Company Name City , State Vice President Information Technology Infrastructure Operations 06/2008 to Current Reduced overall network bandwidth costs over 15%, through ISP consolidation and management. Manages cloud based phone system (8x8) in multiple remote locations as well as on-premise phone systems. Responsible for Infrastructure Operations annual budget, including purchasing new equipment, software licenses, and network equipment. Led, mentored and developed a team of infrastructure engineers, architects, and administrators across multiple geographic locations. Manages multiple datacenters, on premise network and server, and Cloud presence. Responsible for vendor relationships, contracts, negotiating and change management. Successfully migrated over 700 users from three different domain On-Premise Exchange servers to MS Exchange online under single domain. Planning, and executing migration of all on-prem SaaS servers and application to a cloud based solution. Lead, manage, and support all design, development, implementation of infrastructure hardware, software, and network components as well as all disaster recovery and business continuity practices. Currently managing infrastructure and IT Operations in an offshore delivery center. Document and Execute IT policies company wide. Company Name City , State Director of Network Operations 07/2006 to 06/2008 Maintains Nortel BCM telephony servers, including both analog and VoIP phones. Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process. Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications. Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation. Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Setup, maintained, and monitored over 90 remote branch office locations. Each with internet access and tied back to Chicago office through IPsec tunnel to Cisco ASA. Responsible for Entrapass Security system allowing access to suite doors utilizing ID badge. Setup, configured and supports multiple CRM and ERP Systems (Sage MAS500 and CRM Dynamics), as well as converting QuickBooks DB to Sage MAS 500. Company Name City , State Information Operations Specialist 02/2005 to 07/2006 Responsible for administering Microsoft 2000/2003 environment, consisting of 50 primarily Proliant servers, including patch management, account maintenance, and other general system administration duties. Maintains Cisco Call Manager Application and Unity Server, providing VOIP services to user community. Built new PC deployment image using Symantec Ghost and Intrinsic Swimage, responsible for creating silent install packages for all third party applications. Implemented new backup procedures using Legato Networker tape backup systems and a Qualstar Jukebox, bringing the hospital within HIPAA standards compliance. Company Name City , State Customer Care Representative - Help Desk Technician supporting 09/2003 to 02/2005 Primarily supported LawInContext, BakerMaks, and Client Matter Intake System (CMIS). Active team member providing regression testing of various software builds of a proprietary law document management solution. Administering a Linux based system to host an internal Knowledge Base Portal assisting other help desk agents with daily troubleshooting. Company Name City , State System Administrator 10/1998 to 12/2001 Administered several enterprise servers running a mixed environment including Sun Solaris, Red Hat Linux, FreeBSD, SCO Unix, and Windows NT/2000. Developed and maintained UNIX shell scripts, used to automate daily help desk agent tasks. Selected to attend a 15 week IBM Emerging Leaders workshop that included training in breakthrough thinking, team building, team performance, and managing multiple priorities. Designed and developed UNIX login reauthorization program using C, Shell Scripting, Oracle, and web development resulting in approximately 40,000 unused or unauthorized UNIX logins to be cleared from servers. Company Name City , State Healthcare Systems Specialist 02/1993 to 11/1998 Maintain records of goods ordered and received. Review, evaluate, and approve specifications for issuing and awarding bids. Control purchasing department budgets. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Design, configure, and test computer hardware, networking software and operating system software. Attended Air Force Airman Leadership School, graduating as the honor graduate. Education and Training Bachelor of Science : Computer Science TROY STATE UNIVERSITY , City , State , Montgomery Associate of Science : Healthcare Systems Community College of the Air Force , City , State , Montgomery
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME967148859" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_967148859_1_638760364" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="967148859FNAM1"> </span> <span> </span> <span class="field" id="967148859LNAM1"> VICE PRESIDENT INFORMATION TECHNOLOGY INFRASTRUCTURE OPERATIONS</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM967148871" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM967148871"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_967148871_1_638761926" style="padding-top:0px;"> <div class="field singlecolumn" id="967148871FRFM1"> Results-driven IT executive management professional with 20 years of experience in diverse industries, including healthcare and marketing. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations</div> </div> </div> <div class="section" id="SECTION_SKLL967148870" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL967148870"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_967148870_1_638760373" style="padding-top:0px;"> <div class="field singlecolumn" id="967148870FRFM1"> <p style="text-align: left;"> •Infrastructure
Management •Data Center Operations
•Project
Management •Team
Building/Coaching •Vendor
Management and Negotiation •Budget Management •Policy/Program Development •LAN/WAN, SAN, Firewalls and Routers •</p> </div> </div> </div> <div class="section" id="SECTION_EXPR967148861" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR967148861"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_967148861_1_638760366" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="967148861COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="967148861JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="967148861JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="967148861JTIT1"> Vice President Information Technology Infrastructure Operations</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="967148861JSTD1"> 06/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="967148861EDDT1"> Current</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="967148861JDES1" itemprop="description"> <ul> <li> Reduced overall network bandwidth costs over 15%, through ISP consolidation and management.</li> <li> Manages cloud based phone system (8x8) in multiple remote locations as well as on-premise phone systems.</li> <li> Responsible for Infrastructure Operations annual budget, including purchasing new equipment, software licenses, and network equipment.</li> <li> Led, mentored and developed a team of infrastructure engineers, architects, and administrators across multiple geographic locations.</li> <li> Manages multiple datacenters, on premise network and server, and Cloud presence.</li> <li> Responsible for vendor relationships, contracts, negotiating and change management.</li> <li> Successfully migrated over 700 users from three different domain On-Premise Exchange servers to MS Exchange online under single domain.</li> <li> Planning, and executing migration of all on-prem SaaS servers and application to a cloud based solution.</li> <li> Lead, manage, and support all design, development, implementation of infrastructure hardware, software, and network components as well as all disaster recovery and business continuity practices.</li> <li> Currently managing infrastructure and IT Operations in an offshore delivery center.</li> <li> Document and Execute IT policies company wide.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_967148861_2_638760367" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="967148861COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="967148861JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="967148861JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="967148861JTIT2"> Director of Network Operations</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="967148861JSTD2"> 07/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="967148861EDDT2"> 06/2008</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="967148861JDES2" itemprop="description"> <ul> <li> Maintains Nortel BCM telephony servers, including both analog and VoIP phones.</li> <li> Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.</li> <li> Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.</li> <li> Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.</li> <li> Store, retrieve, and manipulate data for analysis of system capabilities and requirements.</li> <li> Setup, maintained, and monitored over 90 remote branch office locations. Each with internet access and tied back to Chicago office through IPsec tunnel to Cisco ASA.</li> <li> Responsible for Entrapass Security system allowing access to suite doors utilizing ID badge.</li> <li> Setup, configured and supports multiple CRM and ERP Systems (Sage MAS500 and CRM Dynamics), as well as converting QuickBooks DB to Sage MAS 500.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_967148861_3_638760368" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="967148861COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="967148861JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="967148861JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="967148861JTIT3"> Information Operations Specialist</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="967148861JSTD3"> 02/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="967148861EDDT3"> 07/2006</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="967148861JDES3" itemprop="description"> <ul> <li> Responsible for administering Microsoft 2000/2003 environment, consisting of 50 primarily Proliant servers, including patch management, account maintenance, and other general system administration duties.</li> <li> Maintains Cisco Call Manager Application and Unity Server, providing VOIP services to user community.</li> <li> Built new PC deployment image using Symantec Ghost and Intrinsic Swimage, responsible for creating silent install packages for all third party applications.</li> <li> Implemented new backup procedures using Legato Networker tape backup systems and a Qualstar Jukebox, bringing the hospital within HIPAA standards compliance.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_967148861_4_638760369" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="967148861COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="967148861JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="967148861JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="967148861JTIT4"> Customer Care Representative - Help Desk Technician supporting</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="967148861JSTD4"> 09/2003</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="967148861EDDT4"> 02/2005</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="967148861JDES4" itemprop="description"> <ul> <li> Primarily supported LawInContext, BakerMaks, and Client Matter Intake System (CMIS).</li> <li> Active team member providing regression testing of various software builds of a proprietary law document management solution.</li> <li> Administering a Linux based system to host an internal Knowledge Base Portal assisting other help desk agents with daily troubleshooting.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_967148861_5_638760370" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="967148861COMP5" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="967148861JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="967148861JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="967148861JTIT5"> System Administrator</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="967148861JSTD5"> 10/1998</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="967148861EDDT5"> 12/2001</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="967148861JDES5" itemprop="description"> <ul> <li> Administered several enterprise servers running a mixed environment including Sun Solaris, Red Hat Linux, FreeBSD, SCO Unix, and Windows NT/2000.</li> <li> Developed and maintained UNIX shell scripts, used to automate daily help desk agent tasks.</li> <li> Selected to attend a 15 week IBM Emerging Leaders workshop that included training in breakthrough thinking, team building, team performance, and managing multiple priorities.</li> <li> Designed and developed UNIX login reauthorization program using C, Shell Scripting, Oracle, and web development resulting in approximately 40,000 unused or unauthorized UNIX logins to be cleared from servers.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_967148861_6_638760371" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="967148861COMP6" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="967148861JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="967148861JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="967148861JTIT6"> Healthcare Systems Specialist</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="967148861JSTD6"> 02/1993</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="967148861EDDT6"> 11/1998</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="967148861JDES6" itemprop="description"> <ul> <li> Maintain records of goods ordered and received.</li> <li> Review, evaluate, and approve specifications for issuing and awarding bids.</li> <li> Control purchasing department budgets.</li> <li> Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.</li> <li> Perform data backups and disaster recovery operations.</li> <li> Design, configure, and test computer hardware, networking software and operating system software.</li> <li> Attended Air Force Airman Leadership School, graduating as the honor graduate.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC967148869" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC967148869"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_967148869_1_638760372" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="967148869DGRE1" itemprop="name"> Bachelor of Science</span> <span> :</span> <span class="programline" dependency="STUY" id="967148869STUY1"> Computer Science</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="967148869SCHO1" itemprop="name"> TROY STATE UNIVERSITY</span> <span> , </span> <span class="joblocation jobcity" id="967148869SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="967148869SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="967148869SCNT1"> Montgomery</span> </span> <span class="paddedline"> <span class="field" id="967148869FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_967148869_2_638765731" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="967148869DGRE2" itemprop="name"> Associate of Science</span> <span> :</span> <span class="programline" dependency="STUY" id="967148869STUY2"> Healthcare Systems</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="967148869SCHO2" itemprop="name"> Community College of the Air Force</span> <span> , </span> <span class="joblocation jobcity" id="967148869SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="967148869SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="967148869SCNT2"> Montgomery</span> </span> <span class="paddedline"> <span class="field" id="967148869FRFM2"> </span> </span> </div> </div> </div> </div>
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18,187,364 |
INFORMATION-TECHNOLOGY
|
Oracle Certified Professional (OCP), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), UNIX/LINUX, Patch management, Database servers
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College of Saint Rose, Management, Master of Science
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Information Technology Specialist Information Security Officer, Vice President, Database Manager, Senior Database Administrator, System Staff Specialist/Database Administrator, Senior Database Administrator, Database Administrator, Associate Computer Programmer/Analyst
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INFORMATION TECHNOLOGY SPECIALIST INFORMATION SECURITY OFFICER Profile blah, blah Core Qualifications Oracle Certified Professional (OCP), versions 8.0, 8i, 9i, 10g, 11g Certified Information Systems Security Professional (CISSP) (ISC)2 Certified Information Security Manager (CISM) ISACA UNIX/LINUX Strong collaborative skills Patch management Database servers Professional Experience Information Technology Specialist Information Security Officer October 2010 to July 2015 Company Name － City , State Installing and configuring Oracle software versions 10g-12c. Scripting maintenance and monitoring tools. Creating Risk Assessment template based on NIST 800-30R1 to facilitate and evaluate secure software development practice. Building automated database risk/security models for quantifying degrees of database risk and enabling the standardization and prioritization of remediation efforts. Managing/mentoring support staff and participating in 24X7 production support and security monitoring rotation for large scale, mission critical applications. Developing, implementing and supporting enterprise backup and recovery, change control, security and audit procedures. Performing database, server and application performance and security monitoring and tuning. Implementing vendor and customized database auditing and analysis packages. Develop pattern recognition triggers for Anti-Money laundering systems. Working closely with Corporate Security to ensure that application and database server procedures and controls support all government regulations and corporate policies. Designing and implementing least-privilege database administration model and application development templates. Providing support and guidance for the modeling, development and testing of enterprise applications to ensure that applications are secure, highly available and fully meet the needs of our end user communities. Develop ITS Enterprise Database installation, configuration, monitoring and security standards and procedures. Train other Database Administrators in security best practices, change control, monitoring, account management and role-based user administration. Create and configure security templates for Oracle Enterprise Manager. Act as bureau security liaison and represented database security at conferences and meetings. Develop and implement database security policies and procedures. Create comprehensive and cross-referenced database security benchmark utilizing the CIS Oracle Security Benchmark, NIST and DoD. Managed IBM engagement for Guardium from proof of concept to procurement. Provide remediation roadmap for database and application security issues. Identify and analyze data access rights that violate state law and memoranda of understanding. Replace manual terminal service audit reports with secure self-service, repeatable and audited process using PL/SQL and COGNOS. Vice President April 2002 to September 2010 Company Name － City , State Perform database penetration testing and regular server and database scanning for security vulnerabilities and compromised passwords. Technical lead for database consolidation, backup software replacement, PeopleSoft upgrade and Anti-Money Laundering projects. Responsible for operational aspects of Oracle database administration activities including capacity planning, installation and configuration of the Oracle RDBMS, Grid Control and ASM software, patches and supporting products, backup & recovery, database tuning, monitoring and troubleshooting utilizing TKPROF, OEM, STATSPACK, DBArtisan, Tivoli and custom SQL, PL/SQL and UNIX shell scripts. Plan and manage multi-location disaster recovery exercises. Provide operational 24X7 support of all corporate Oracle systems (341 databases, 65 servers, 5 versions of Oracle and 5 operating systems). Developed and implemented procedures that reduced in-house database problem tickets by 60%, job failures by 80% and on-call support issues by 80%. Created enterprise wide capacity planning, troubleshooting and performance monitoring models. Coordinated and supported application development, testing and performance improvement efforts including data model revisions, SQL tuning and client configurations. Instituted a series of workshops, classes and training programs for developers to expand their knowledge and understanding of SQL, Oracle and data security. This group is now self-sufficient. Performed block-level data recovery that Oracle Corporation said was not possible, saving critical business data and minimizing impact to business functions. Database Manager February 2000 to April 2002 Company Name － City , State Created and supported multi-instance spatial environments for internet startup company. Gathered user requirements and designed and built logical and physical database structures. Managed Unix server farm to ensure proper sizing, organization, and recoverability. Wrote PL/SQL, SQLLoader and custom routines to load and integrate data from various outside sources and to enforce data security, reliability and integrity. Monitored shared system resources and recommend improvements to application development staff. Wrote database-monitoring scripts used to page DBA in the event of database problems. Automated DBA functions for table restructuring, statistics, space management and backup. Senior Database Administrator January 1999 to February 2000 Company Name － City , State Technical liaison and support manager for international leasing company. Traveled abroad as needed. Participated in due diligence audits of takeover candidate companies. Wrote Oracle installation and configuration standards for Windows NT and UNIX. Created DBA practice lab and developed practice lab exercises for other DBA staff to learn backup and recovery software. Worked closely with various vendors and development groups to improve application reliability and performance. Developed a Capability Maturity Model and created CMM training program for database administration. Provided 24X7support of international commercial leasing applications. System Staff Specialist/Database Administrator December 1997 to January 1999 Company Name － City , State DBA for telesales, signature verification, and electronic payment systems. Participated in off-site disaster recovery exercises. Reviewed schema, tuned queries and managed change control process. Developed Cost Based SQL Standards and trained development staff on SQL tuning. Provided database design consultation to other projects. Developed database installation and administration guidelines. Senior Database Administrator June 1997 to December 1997 Company Name － City , State Converted document management system from Sybase to Oracle. Mentored and trained Oracle database administrators at client sites. Monitored and tuned Oracle system and applications to prevent resource shortages and shorten the execution time of long-running queries. Conducted training in database concepts and SQL. Database Administrator September 1996 to June 1997 Company Name － City , State Implemented and maintained critical high volume online and Internet server Oracle databases in UNIX environment. Performed performance monitoring, capacity planning and application tuning. Worked closely with engineering consulting firm to trouble shoot database and applications, optimize system performance, ensure data integrity and increase system reliability. Wrote extensive SQL and PL/SQL programs to manage data and create ad hoc reports. Developed, implemented and enforced Oracle design and usage standards. Associate Computer Programmer/Analyst June 1991 to September 1996 Company Name － City , State Technical lead responsible for Pavement and Bridge Management Systems development and production Oracle databases operating in client/server environment. Prepared EDP sections of consulting contracts and budgets. Managing analyst for Pavement and Bridge Maintenance Systems jointly developed by Rensselaer Polytechnic Institute and the Thruway Authority. Developed and maintained data standards and agency data dictionary system. Education Master of Science : Management College of Saint Rose － City , State Management Bachelor of Arts : Music History City , State Music History Skills account management, ad, analyst, application development, ASM, agency, audit reports, auditing, backup, budgets, c, Capability Maturity Model, CMM, capacity planning, client/server, COGNOS, concept, conferences, consultation, consulting, contracts, client, data dictionary system, database and applications, database administration, DBA, databases, Database, database design, Designing, disaster recovery, document management, due diligence, government regulations, IBM, Information Security, Information Systems, law, Managing, meetings, mentoring, access, Money, Windows NT, modeling, Enterprise, operating systems, Oracle Enterprise Manager, Oracle, Oracle database, PL/SQL, page, PeopleSoft, policies, procurement, Oracle RDBMS, Risk Assessment, scanning, servers, scripts, Scripting, software development, SQL, SQLLoader, statistics, Sybase, Systems development, Tivoli, training programs, troubleshooting, UNIX, UNIX shell scripts, upgrade, workshops
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME633328843" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_633328843_1_412202065" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="633328843FNAM1"> </span> <span> </span> <span class="field" id="633328843LNAM1"> INFORMATION TECHNOLOGY SPECIALIST INFORMATION SECURITY OFFICER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM633328845" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM633328845"> Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_633328845_1_412202077" style="padding-top:0px;"> <div class="field singlecolumn" id="633328845FRFM1"> <p align="LEFT"> blah, blah</p> </div> </div> </div> <div class="section" id="SECTION_HILT633328846" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT633328846"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_633328846_1_412202078" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="633328846SKC11"> <ul> <br/> <li> Oracle Certified Professional (OCP), versions 8.0, 8i, 9i, 10g, 11g</li> <li> Certified Information Systems Security Professional (CISSP) (ISC)2</li> <li> Certified Information Security Manager (CISM) ISACA</li> </ul> </td> <td class="field twocol_2 charspace" id="633328846SKC21"> <ul> <li> UNIX/LINUX</li> <li> Strong collaborative skills</li> <li> Patch management</li> <li> Database servers</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_TSKL633329051" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR633328847" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR633328847"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_633328847_1_412202067" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="633328847JTIT1"> Information Technology Specialist Information Security Officer</span> <br/> <span> <span class="jobdates" format="%B %Y" id="633328847JSTD1"> October 2010</span> <span> to </span> <span class="jobdates" format="%B %Y" id="633328847EDDT1"> July 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="633328847COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="633328847JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="633328847JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="633328847JDES1" itemprop="description"> <ul> <li> Installing and configuring Oracle software versions 10g-12c.</li> <li> Scripting maintenance and monitoring tools.</li> <li> Creating Risk Assessment template based on NIST 800-30R1 to facilitate and evaluate secure software development practice.</li> <li> Building automated database risk/security models for quantifying degrees of database risk and enabling the standardization and prioritization of remediation efforts.</li> <li> Managing/mentoring support staff and participating in 24X7 production support and security monitoring rotation for large scale, mission critical applications.</li> <li> Developing, implementing and supporting enterprise backup and recovery, change control, security and audit procedures.</li> <li> Performing database, server and application performance and security monitoring and tuning.</li> <li> Implementing vendor and customized database auditing and analysis packages.</li> <li> Develop pattern recognition triggers for Anti-Money laundering systems.</li> <li> Working closely with Corporate Security to ensure that application and database server procedures and controls support all government regulations and corporate policies.</li> <li> Designing and implementing least-privilege database administration model and application development templates.</li> <li> Providing support and guidance for the modeling, development and testing of enterprise applications to ensure that applications are secure, highly available and fully meet the needs of our end user communities.</li> <li> Develop ITS Enterprise Database installation, configuration, monitoring and security standards and procedures.</li> <li> Train other Database Administrators in security best practices, change control, monitoring, account management and role-based user administration.</li> <li> Create and configure security templates for Oracle Enterprise Manager.</li> <li> Act as bureau security liaison and represented database security at conferences and meetings.</li> <li> Develop and implement database security policies and procedures.</li> <li> Create comprehensive and cross-referenced database security benchmark utilizing the CIS Oracle Security Benchmark, NIST and DoD.</li> <li> Managed IBM engagement for Guardium from proof of concept to procurement.</li> <li> Provide remediation roadmap for database and application security issues.</li> <li> Identify and analyze data access rights that violate state law and memoranda of understanding.</li> <li> Replace manual terminal service audit reports with secure self-service, repeatable and audited process using PL/SQL and COGNOS.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_633328847_2_412202068" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="633328847JTIT2"> Vice President</span> <br/> <span> <span class="jobdates" format="%B %Y" id="633328847JSTD2"> April 2002</span> <span> to </span> <span class="jobdates" format="%B %Y" id="633328847EDDT2"> September 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="633328847COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="633328847JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="633328847JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="633328847JDES2" itemprop="description"> <ul> <li> Perform database penetration testing and regular server and database scanning for security vulnerabilities and compromised passwords.</li> <li> Technical lead for database consolidation, backup software replacement, PeopleSoft upgrade and Anti-Money Laundering projects.</li> <li> Responsible for operational aspects of Oracle database administration activities including capacity planning, installation and configuration of the Oracle RDBMS, Grid Control and ASM software, patches and supporting products, backup & recovery, database tuning, monitoring and troubleshooting utilizing TKPROF, OEM, STATSPACK, DBArtisan, Tivoli and custom SQL, PL/SQL and UNIX shell scripts.</li> <li> Plan and manage multi-location disaster recovery exercises.</li> <li> Provide operational 24X7 support of all corporate Oracle systems (341 databases, 65 servers, 5 versions of Oracle and 5 operating systems).</li> <li> Developed and implemented procedures that reduced in-house database problem tickets by 60%, job failures by 80% and on-call support issues by 80%.</li> <li> Created enterprise wide capacity planning, troubleshooting and performance monitoring models.</li> <li> Coordinated and supported application development, testing and performance improvement efforts including data model revisions, SQL tuning and client configurations.</li> <li> Instituted a series of workshops, classes and training programs for developers to expand their knowledge and understanding of SQL, Oracle and data security.</li> <li> This group is now self-sufficient.</li> <li> Performed block-level data recovery that Oracle Corporation said was not possible, saving critical business data and minimizing impact to business functions.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_633328847_3_412202069" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="633328847JTIT3"> Database Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="633328847JSTD3"> February 2000</span> <span> to </span> <span class="jobdates" format="%B %Y" id="633328847EDDT3"> April 2002</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="633328847COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="633328847JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="633328847JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="633328847JDES3" itemprop="description"> <ul> <li> Created and supported multi-instance spatial environments for internet startup company.</li> <li> Gathered user requirements and designed and built logical and physical database structures.</li> <li> Managed Unix server farm to ensure proper sizing, organization, and recoverability.</li> <li> Wrote PL/SQL, SQLLoader and custom routines to load and integrate data from various outside sources and to enforce data security, reliability and integrity.</li> <li> Monitored shared system resources and recommend improvements to application development staff.</li> <li> Wrote database-monitoring scripts used to page DBA in the event of database problems.</li> <li> Automated DBA functions for table restructuring, statistics, space management and backup.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_633328847_4_412202070" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="633328847JTIT4"> Senior Database Administrator</span> <br/> <span> <span class="jobdates" format="%B %Y" id="633328847JSTD4"> January 1999</span> <span> to </span> <span class="jobdates" format="%B %Y" id="633328847EDDT4"> February 2000</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="633328847COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="633328847JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="633328847JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="633328847JDES4" itemprop="description"> <ul> <li> Technical liaison and support manager for international leasing company.</li> <li> Traveled abroad as needed.</li> <li> Participated in due diligence audits of takeover candidate companies.</li> <li> Wrote Oracle installation and configuration standards for Windows NT and UNIX.</li> <li> Created DBA practice lab and developed practice lab exercises for other DBA staff to learn backup and recovery software.</li> <li> Worked closely with various vendors and development groups to improve application reliability and performance.</li> <li> Developed a Capability Maturity Model and created CMM training program for database administration.</li> <li> Provided 24X7support of international commercial leasing applications.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_633328847_5_412202071" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="633328847JTIT5"> System Staff Specialist/Database Administrator</span> <br/> <span> <span class="jobdates" format="%B %Y" id="633328847JSTD5"> December 1997</span> <span> to </span> <span class="jobdates" format="%B %Y" id="633328847EDDT5"> January 1999</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="633328847COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="633328847JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="633328847JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="633328847JDES5" itemprop="description"> <ul> <li> DBA for telesales, signature verification, and electronic payment systems.</li> <li> Participated in off-site disaster recovery exercises.</li> <li> Reviewed schema, tuned queries and managed change control process.</li> <li> Developed Cost Based SQL Standards and trained development staff on SQL tuning.</li> <li> Provided database design consultation to other projects.</li> <li> Developed database installation and administration guidelines.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_633328847_6_412202072" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="633328847JTIT6"> Senior Database Administrator</span> <br/> <span> <span class="jobdates" format="%B %Y" id="633328847JSTD6"> June 1997</span> <span> to </span> <span class="jobdates" format="%B %Y" id="633328847EDDT6"> December 1997</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="633328847COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="633328847JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="633328847JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="633328847JDES6" itemprop="description"> <ul> <li> Converted document management system from Sybase to Oracle.</li> <li> Mentored and trained Oracle database administrators at client sites.</li> <li> Monitored and tuned Oracle system and applications to prevent resource shortages and shorten the execution time of long-running queries.</li> <li> Conducted training in database concepts and SQL.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_633328847_7_412202073" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="633328847JTIT7"> Database Administrator</span> <br/> <span> <span class="jobdates" format="%B %Y" id="633328847JSTD7"> September 1996</span> <span> to </span> <span class="jobdates" format="%B %Y" id="633328847EDDT7"> June 1997</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="633328847COMP7" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="633328847JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="633328847JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="633328847JDES7" itemprop="description"> <ul> <li> Implemented and maintained critical high volume online and Internet server Oracle databases in UNIX environment.</li> <li> Performed performance monitoring, capacity planning and application tuning.</li> <li> Worked closely with engineering consulting firm to trouble shoot database and applications, optimize system performance, ensure data integrity and increase system reliability.</li> <li> Wrote extensive SQL and PL/SQL programs to manage data and create ad hoc reports.</li> <li> Developed, implemented and enforced Oracle design and usage standards.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_633328847_8_412202074" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="633328847JTIT8"> Associate Computer Programmer/Analyst</span> <br/> <span> <span class="jobdates" format="%B %Y" id="633328847JSTD8"> June 1991</span> <span> to </span> <span class="jobdates" format="%B %Y" id="633328847EDDT8"> September 1996</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="633328847COMP8" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="633328847JCIT8" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="633328847JSTA8" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="633328847JDES8" itemprop="description"> <ul> <li> Technical lead responsible for Pavement and Bridge Management Systems development and production Oracle databases operating in client/server environment.</li> <li> Prepared EDP sections of consulting contracts and budgets.</li> <li> Managing analyst for Pavement and Bridge Maintenance Systems jointly developed by Rensselaer Polytechnic Institute and the Thruway Authority.</li> <li> Developed and maintained data standards and agency data dictionary system.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC633328848" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC633328848"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_633328848_1_412202075" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="633328848DGRE1" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="633328848STUY1"> Management</span> <span class="jobdates" id="633328848GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="633328848SCHO1" itemprop="name"> College of Saint Rose</span> <span> － </span> <span class="joblocation jobcity" id="633328848SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="633328848SSTA1"> State</span> <span class="joblocation jobstate" id="633328848SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="633328848FRFM1"> Management</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_633328848_2_412202076" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="633328848DGRE2" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" dependency="STUY" id="633328848STUY2"> Music History</span> <span class="jobdates" id="633328848GRYR2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="633328848SCHO2" itemprop="name"> </span> <span class="joblocation jobcity" id="633328848SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="633328848SSTA2"> State</span> <span class="joblocation jobstate" id="633328848SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="633328848FRFM2"> Music History</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL633328850" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL633328850"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_633328850_1_412202079" style="padding-top:0px;"> <div class="field singlecolumn" id="633328850FRFM1"> account management, ad, analyst, application development, ASM, agency, audit reports, auditing, backup, budgets, c, Capability Maturity Model, CMM, capacity planning, client/server, COGNOS, concept, conferences, consultation, consulting, contracts, client, data dictionary system, database and applications, database administration, DBA, databases, Database, database design, Designing, disaster recovery, document management, due diligence, government regulations, IBM, Information Security, Information Systems, law, Managing, meetings, mentoring, access, Money, Windows NT, modeling, Enterprise, operating systems, Oracle Enterprise Manager, Oracle, Oracle database, PL/SQL, page, PeopleSoft, policies, procurement, Oracle RDBMS, Risk Assessment, scanning, servers, scripts, Scripting, software development, SQL, SQLLoader, statistics, Sybase, Systems development, Tivoli, training programs, troubleshooting, UNIX, UNIX shell scripts, upgrade, workshops</div> </div> </div> </div>
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83,816,738 |
INFORMATION-TECHNOLOGY
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Java/J2EE, JavaScript, Android, HTML, CSS, SQL, C, Spring, Restful-Web Services, Hibernate, AngularJS, ReactJS, jQuery, Bootstrap, Selenium WebDriver, Cucumber, MySQL, PostgreSQL, Oracle, MongoDB, H2, Gradle, Maven, Ant, Agile/Scrum, Waterfall, TDD, Clean Coding, Continuous Delivery, Microservices, Single Page Application, REST, Client/Server, SVN, Git, AWS, Bower, Grunt, Npm, Node, JSON, XML, Jenkins, Eclipse, IntelliJ, Android Studio, Linux, Windows
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Lamar University, Computer Science, Master of Science, Tribhuvan University, Electronics and Communication Engineering, Bachelor of Engineering
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Information Technology Intern (Test Automation Engineer), Java Full Stack Developer, Java Developer Intern, Software Developer Intern
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INFORMATION TECHNOLOGY INTERN (TEST AUTOMATION ENGINEER) Summary Over 3 years of experience serving as a key contributor across all software development life cycle phases including analysis, architectural design, prototyping, development, and testing of application using Java/J2EE technologies in various domains. Very good understanding of Object Oriented Programming, Data Structure, Algorithms, Design Patterns and Distributed Systems. Excellent working experience in backend development using different Spring modules like Spring Core Container Module, AOP, MVC, Security, Data, Transaction Management etc. Experienced in developing Microservices with Spring Boot, Spring REST, Spring Cloud, etc. Extensive experience in developing Web interfaces using HTML5, CSS3, Bootstrap, SASS, LESS, JavaScript, jQuery, AngularJS, ReactJS and BackboneJS. Experienced in working with SQL databases like MySQL, PostgreSQL, Oracle and have some knowledge of NoSQL databases like MongoDB. Expertise working in Agile methodology environments like Scrum. Experienced in working with Version Control Tools like SVN and Git. Experienced in performing automation using Selenium, Java and performing Behavioral driven testing using Cucumber. Experienced in build tools like Ant, Maven, Gradle and using them with continuous integration tools like Jenkins. A proactive learner with exceptional analytical, design and problem-solving capabilities. Excellent communication skills including formal presentations and technical documentation. Productive in both team-based and self-managed projects. Skills Programming Languages: Java/J2EE, JavaScript, Android, HTML, CSS, SQL, C, C Frameworks and Libraries: Spring, Restful-Web Services, Hibernate, AngularJS, ReactJS, jQuery, Bootstrap, Selenium WebDriver, Cucumber Databases: MySQL, PostgreSQL, Oracle, MongoDB, H2 Build Tools: Gradle, Maven, Ant Practices: Agile/Scrum, Waterfall, TDD, Clean Coding, Continuous Delivery Architectures: Microservices, Single Page Application, REST, Client/Server Version Control: SVN, Git Cloud Application Platform: AWS Others: Bower, Grunt, Npm, Node, JSON, XML, Jenkins IDE: Eclipse, IntelliJ, Android Studio Operating Systems: Linux, Windows Experience Information Technology Intern (Test Automation Engineer) 05/2017 to 08/2017 Company Name City , State Created nicely baked ‘Test Automation Framework' to provide an execution environment for the automation test scripts. The framework allowed automated regression testing of ‘WebTix', frontend/web interface that ExtremeTix's (Ticketing Solution Company) clients use to access web services. Extensively used Selenium WebDriver and Spring Boot combined to write automation scripts for dynamic pages of ‘WebTix' written on AngularJS Framework. Modularized web components as Java objects following Page Object Model i.e created Object repository for all locators which can be easily automated. Leveraged the benefits of both data-driven and behavior-driven approaches and built the framework that is maintainable and reusable. Integrated automated tests with Cucumber (behavior-driven testing framework) to allow Quality Assurance team write high-level use cases in plain text. Leveraged Jenkins to build automated tests project and use Selenium Grid to run parallel tests across multiple browsers and platforms. Automated reports generation and distribution. Interpreted and converted manual test cases into automation smoke and regression suites. Trained and supported the QA team with automation framework and script issues. Collaborated with the QA team and went through an evolutionary approach in writing concise documentation to help configure the framework and add new automated tests as required. Worked on JIRA tool to create and track new project/issue. Java Full Stack Developer 05/2014 to 06/2016 Company Name City , State Worked on varied aspects of application development including requirement analysis, design, implementation, and testing. Coded and debugged multi-tiered Java-based applications to provide enterprise and embedded solutions using Java and Spring framework APIs like MVC, AOP, DAO, JDBC, Transaction, Validation, Annotation, JSON, XML, Maven and JUnit Test. Involved in implementation of applications using conventional design practices (SOA - Service Oriented Architecture). Developed database access layers using Spring Data JPA and Hibernate. Developed REST web services
for external application integration. Developed a Java-based SDK and driver software for making the card reader, PUA-310V-0/M2U2/Y4 to work on Linux environment. Did extensive research on smart card technology (NFC, Mifare, DESFire, etc.) for projects like VMS (Visitor Management System) and SCBTIMS (Smart Card Based Trekkers' Information Management System). Was responsible for writing core software logic for QMS (Queue Management System) in Java, developing plugin architecture and implementing RS485, TCP & HTTP channels as plugins for interfacing QMS hardware devices. Worked as a development coordinator for projects like VMS (Visitors Management System), QMS (Queue Management System), SCBTIMS (Smart Card Based Trekkers' Information Management System). Worked with JS, JSP, HTML, CSS, Bootstrap, AngularJS and ReactJS to design and develop interactive user interfaces and HMI (Human Machine Interface) for real-time data monitoring and interactions. Built multiple mobile applications (Android and iOS) for real-time monitoring of hydrologic parameters and alert dissemination during floods and glacial lake outburst risks. Gained experience in multi-platform mobile application development technologies like PhoneGap and Titanium. Fixed bugs and implemented improvement features using Java and J2EE on large scale projects through reviews of codes and test cases, analysis of change requests and enhancements, investing alternate configurations and implementing better solutions. Leveraged an array of tools to optimize efficiency, including OpenERP for project management, Git for source control and versioning, sophisticated IDEs such as IntelliJ and many other. Was responsible for client interactions and handling technical aspects in a sales pitch. Java Developer Intern 03/2014 to 05/2014 Company Name City , State Core Java programming with Multithreading Exception Handling, File Handling, IO, Generics, and Java Collections. Developed the entire MRP (Machine Readable Passport) Reading Module both backend and frontend by utilizing Java 1.7 and Java Swing. Used JDBC for database connectivity to SQL Server. Involved in backend development and optimizing the search engine for Nepal Tourism Board (NTB)'s website. Involved in bug fixing, code enhancements, and maintenance activities. Prepared test plans for unit testing and implemented test cases using JUnit. Software Developer Intern 01/2013 to 10/2013 Company Name City , State Designed and developed applications using Scrum, an iterative and incremental Agile Software Development methodology. Performed back-end development using PHP (CodeIgniter MVC Framework). Developed CMS like system majorly based on PHP and MYSQL. Built a file-crawler app in CodeIgniter for sorting and removing duplicates and redundant files. Created data entry forms in HTML embedded with PHP. Trained in effectively utilizing agile methodologies and Object Oriented Programming practices. Maintained project documentation. Trained in utilizing version control system like Git and managing project timeline by use of OpenERP, a comprehensive suite of business applications. Responsible for writing User and Administrator Modules of PHP MySQL applications as per the technical specifications. Responsible for implementing and hosting of prototype systems on test servers. Attended seminars and workshops about SQL (Structured Query Language) and Database Design. Education Master of Science : Computer Science 2017 Lamar University City , State , United States of America GPA: 4.0/4.0 Bachelor of Engineering : Electronics and Communication Engineering 2013 Tribhuvan University City , State , Nepal GPA: 3.94/4.0 Honours and Distinction Winner of National Robotics Competition, 'Yantra 1.0' organized by Robotics Association of Nepal (RAN): July 2012 Outstanding Student Award, Lamar University: Fall 2017 Extra-Curricular Activities Resource Manager in Robotics Club, Kathmandu Engineering College, Tribhuvan University (2013 - 2013). Twice the winner of National Robotics Competition organized by Robotics Association of Nepal (RAN). Conducted and mentored 'Microcontroller Workshop (13th January 2013)', and 'Circuit Synthesis Training Program (14th June 2013)' at Kathmandu Engineering College. Presented ideas and project based on Android controlled robot in Locus 2013, Annual Technological Festival, Nepal Gave a presentation to Nepal Army Club on the application of robotics in safety and security (during Tech Exhibition 2013). Treasurer and Event Organizer in Nepalese Student Association (NSA) at Lamar University (2016 - 2017). Website and Links Website: www.sagunpandey.com LinkedIn: www.linkedin.com/in/sagunpandey GitHub: www.github.com/sagunpandey
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1042197001" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1042197001_1_695044749" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field" id="1042197001FNAM1"> </span> <span> </span> <span class="field lName" id="1042197001LNAM1"> INFORMATION TECHNOLOGY INTERN (TEST AUTOMATION ENGINEER)</span> </div> </div> </div> <div class="section" id="SECTION_SUMM1042197003" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM1042197003"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1042197003_1_695044751" style="padding-top:0px;"> <div class="field singlecolumn" id="1042197003FRFM1"> <ul> <li> Over 3 years of experience serving as a key contributor across all software development life cycle phases including analysis, architectural design, prototyping, development, and testing of application using Java/J2EE technologies in various domains.</li> <li> Very good understanding of Object Oriented Programming, Data Structure, Algorithms, Design Patterns and Distributed Systems.</li> <li> Excellent working experience in backend development using different Spring modules like Spring Core Container Module, AOP, MVC, Security, Data, Transaction Management etc.</li> <li> Experienced in developing Microservices with Spring Boot, Spring REST, Spring Cloud, etc.</li> <li> Extensive experience in developing Web interfaces using HTML5, CSS3, Bootstrap, SASS, LESS, JavaScript, jQuery, AngularJS, ReactJS and BackboneJS.</li> <li> Experienced in working with SQL databases like MySQL, PostgreSQL, Oracle and have some knowledge of NoSQL databases like MongoDB.</li> <li> Expertise working in Agile methodology environments like Scrum.</li> <li> Experienced in working with Version Control Tools like SVN and Git.</li> <li> Experienced in performing automation using Selenium, Java and performing Behavioral driven testing using Cucumber.</li> <li> Experienced in build tools like Ant, Maven, Gradle and using them with continuous integration tools like Jenkins.</li> <li> A proactive learner with exceptional analytical, design and problem-solving capabilities.</li> <li> Excellent communication skills including formal presentations and technical documentation.</li> <li> Productive in both team-based and self-managed projects.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL1042197004" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL1042197004"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1042197004_1_695044752" style="padding-top:0px;"> <div class="field singlecolumn" id="1042197004FRFM1"> <ul> <li> Programming Languages: Java/J2EE, JavaScript, Android, HTML, CSS, SQL, C, C</li> <li> Frameworks and Libraries: Spring, Restful-Web Services, Hibernate, AngularJS, ReactJS, jQuery, Bootstrap, Selenium WebDriver, Cucumber</li> <li> Databases: MySQL, PostgreSQL, Oracle, MongoDB, H2</li> <li> Build Tools: Gradle, Maven, Ant</li> <li> Practices: Agile/Scrum, Waterfall, TDD, Clean Coding, Continuous Delivery</li> <li> Architectures: Microservices, Single Page Application, REST, Client/Server</li> <li> Version Control: SVN, Git</li> <li> Cloud Application Platform: AWS</li> <li> Others: Bower, Grunt, Npm, Node, JSON, XML, Jenkins</li> <li> IDE: Eclipse, IntelliJ, Android Studio</li> <li> Operating Systems: Linux, Windows</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR1042197005" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR1042197005"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1042197005_1_695044753" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1042197005JTIT1"> Information Technology Intern (Test Automation Engineer)</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="1042197005JSTD1"> 05/2017</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="1042197005EDDT1"> 08/2017</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1042197005COMP1" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="1042197005JCIT1" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="1042197005JSTA1" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="1042197005JDES1" itemprop="description"> <ul> <li> Created nicely baked ‘Test Automation Framework' to provide an execution environment for the automation test scripts. The framework allowed automated regression testing of ‘WebTix', frontend/web interface that ExtremeTix's (Ticketing Solution Company) clients use to access web services.</li> <li> Extensively used Selenium WebDriver and Spring Boot combined to write automation scripts for dynamic pages of ‘WebTix' written on AngularJS Framework. Modularized web components as Java objects following Page Object Model i.e created Object repository for all locators which can be easily automated.</li> <li> Leveraged the benefits of both data-driven and behavior-driven approaches and built the framework that is maintainable and reusable. Integrated automated tests with Cucumber (behavior-driven testing framework) to allow Quality Assurance team write high-level use cases in plain text.</li> <li> Leveraged Jenkins to build automated tests project and use Selenium Grid to run parallel tests across multiple browsers and platforms. Automated reports generation and distribution.</li> <li> Interpreted and converted manual test cases into automation smoke and regression suites.</li> <li> Trained and supported the QA team with automation framework and script issues.</li> <li> Collaborated with the QA team and went through an evolutionary approach in writing concise documentation to help configure the framework and add new automated tests as required.</li> <li> Worked on JIRA tool to create and track new project/issue.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1042197005_2_695044754" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1042197005JTIT2"> Java Full Stack Developer</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="1042197005JSTD2"> 05/2014</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="1042197005EDDT2"> 06/2016</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1042197005COMP2" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="1042197005JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="1042197005JSTA2" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="1042197005JDES2" itemprop="description"> <ul> <li> Worked on varied aspects of application development including requirement analysis, design, implementation, and testing.</li> <li> Coded and debugged multi-tiered Java-based applications to provide enterprise and embedded solutions using Java and Spring framework APIs like MVC, AOP, DAO, JDBC, Transaction, Validation, Annotation, JSON, XML, Maven and JUnit Test.</li> <li> Involved in implementation of applications using conventional design practices (SOA - Service Oriented Architecture).</li> <li> Developed database access layers using Spring Data JPA and Hibernate.</li> <li> Developed REST web services
for external application integration.</li> <li> Developed a Java-based SDK and driver software for making the card reader, PUA-310V-0/M2U2/Y4 to work on Linux environment.</li> <li> Did extensive research on smart card technology (NFC, Mifare, DESFire, etc.) for projects like VMS (Visitor Management System) and SCBTIMS (Smart Card Based Trekkers' Information Management System).</li> <li> Was responsible for writing core software logic for QMS (Queue Management System) in Java, developing plugin architecture and implementing RS485, TCP & HTTP channels as plugins for interfacing QMS hardware devices.</li> <li> Worked as a development coordinator for projects like VMS (Visitors Management System), QMS (Queue Management System), SCBTIMS (Smart Card Based Trekkers' Information Management System).</li> <li> Worked with JS, JSP, HTML, CSS, Bootstrap, AngularJS and ReactJS to design and develop interactive user interfaces and HMI (Human Machine Interface) for real-time data monitoring and interactions.</li> <li> Built multiple mobile applications (Android and iOS) for real-time monitoring of hydrologic parameters and alert dissemination during floods and glacial lake outburst risks.</li> <li> Gained experience in multi-platform mobile application development technologies like PhoneGap and Titanium.</li> <li> Fixed bugs and implemented improvement features using Java and J2EE on large scale projects through reviews of codes and test cases, analysis of change requests and enhancements, investing alternate configurations and implementing better solutions.</li> <li> Leveraged an array of tools to optimize efficiency, including OpenERP for project management, Git for source control and versioning, sophisticated IDEs such as IntelliJ and many other.</li> <li> Was responsible for client interactions and handling technical aspects in a sales pitch.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1042197005_3_695044755" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1042197005JTIT3"> Java Developer Intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="1042197005JSTD3"> 03/2014</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="1042197005EDDT3"> 05/2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1042197005COMP3" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="1042197005JCIT3" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="1042197005JSTA3" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="1042197005JDES3" itemprop="description"> <ul> <li> Core Java programming with Multithreading Exception Handling, File Handling, IO, Generics, and Java Collections. </li> <li> Developed the entire MRP (Machine Readable Passport) Reading Module both backend and frontend by utilizing Java 1.7 and Java Swing.</li> <li> Used JDBC for database connectivity to SQL Server.</li> <li> Involved in backend development and optimizing the search engine for Nepal Tourism Board (NTB)'s website.</li> <li> Involved in bug fixing, code enhancements, and maintenance activities.</li> <li> Prepared test plans for unit testing and implemented test cases using JUnit.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1042197005_4_695044756" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1042197005JTIT4"> Software Developer Intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="1042197005JSTD4"> 01/2013</span> <span class="jobdates"> to </span> <span class="jobdates" format="%m/%Y" id="1042197005EDDT4"> 10/2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1042197005COMP4" itemprop="name"> Company Name</span> <span class="datesWrapper"> <span class="joblocation jobcity" id="1042197005JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation"> , </span> <span class="joblocation jobstate" id="1042197005JSTA4" itemprop="addressRegion"> State</span> </span> </span> <span class="paddedline"> <span class="jobline" id="1042197005JDES4" itemprop="description"> <ul> <li> Designed and developed applications using Scrum, an iterative and incremental Agile Software Development methodology.</li> <li> Performed back-end development using PHP (CodeIgniter MVC Framework).</li> <li> Developed CMS like system majorly based on PHP and MYSQL.</li> <li> Built a file-crawler app in CodeIgniter for sorting and removing duplicates and redundant files.</li> <li> Created data entry forms in HTML embedded with PHP.</li> <li> Trained in effectively utilizing agile methodologies and Object Oriented Programming practices.</li> <li> Maintained project documentation.</li> <li> Trained in utilizing version control system like Git and managing project timeline by use of OpenERP, a comprehensive suite of business applications.</li> <li> Responsible for writing User and Administrator Modules of PHP MySQL applications as per the technical specifications.</li> <li> Responsible for implementing and hosting of prototype systems on test servers.</li> <li> Attended seminars and workshops about SQL (Structured Query Language) and Database Design.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1042197006" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC1042197006"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1042197006_1_695044757" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1042197006DGRE1" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" id="1042197006STUY1"> Computer Science</span> <span class="datesWrapper"> <span class="jobdates" id="1042197006GRYR1"> 2017</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1042197006SCHO1" itemprop="name"> Lamar University</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="1042197006SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="1042197006SSTA1"> State</span> <span> , </span> <span class="joblocation eduCountry" id="1042197006SCNT1"> United States of America</span> </span> </span> <span class="paddedline"> <span class="field" id="1042197006FRFM1"> GPA: 4.0/4.0</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1042197006_2_695044758" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1042197006DGRE2" itemprop="name"> Bachelor of Engineering</span> <span> : </span> <span class="programline" id="1042197006STUY2"> Electronics and Communication Engineering</span> <span class="datesWrapper"> <span class="jobdates" id="1042197006GRYR2"> 2013</span> <span> </span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1042197006SCHO2" itemprop="name"> Tribhuvan University</span> <span class="datesWrapper"> <span class="joblocation jobcity educity" id="1042197006SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate edustate" id="1042197006SSTA2"> State</span> <span> , </span> <span class="joblocation eduCountry" id="1042197006SCNT2"> Nepal</span> </span> </span> <span class="paddedline"> <span class="field" id="1042197006FRFM2"> GPA: 3.94/4.0</span> </span> </div> </div> </div> <div class="section" id="SECTION_AWAR1042197007" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AWAR1042197007"> Honours and Distinction</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1042197007_1_695044759" style="padding-top:0px;"> <div class="field singlecolumn" id="1042197007FRFM1"> <ul> <li> <span class=""> Winner of National Robotics Competition, 'Yantra 1.0' organized by Robotics Association of Nepal (RAN): July 2012</span> </li> <li> <span class=""> Outstanding Student Award, Lamar University: Fall 2017 </span> </li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXCA1042197008" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXCA1042197008"> Extra-Curricular Activities</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1042197008_1_695044760" style="padding-top:0px;"> <div class="field singlecolumn" id="1042197008FRFM1"> <ul> <li> Resource Manager in Robotics Club, Kathmandu Engineering College, Tribhuvan University (2013 - 2013).</li> <li> Twice the winner of National Robotics Competition organized by Robotics Association of Nepal (RAN).<br/> </li> <li> Conducted and mentored 'Microcontroller Workshop (13th January 2013)', and 'Circuit Synthesis Training Program (14th June 2013)' at Kathmandu Engineering College.</li> <li> Presented ideas and project based on Android controlled robot in Locus 2013, Annual Technological Festival, Nepal</li> <li> Gave a presentation to Nepal Army Club on the application of robotics in safety and security (during Tech Exhibition 2013).</li> <li> Treasurer and Event Organizer in Nepalese Student Association (NSA) at Lamar University (2016 - 2017).</li> </ul> </div> </div> </div> <div class="section SECTION_ALNK" id="SECTION_ALNK1042270217" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ALNK1042270217"> Website and Links</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1042270217_1_695107192" style="padding-top:0px;"> <div class="adnlLnks singlecolumn"> <ul> <li class="first"> <span class="field" id="1042270217LNK11"> Website: www.sagunpandey.com</span> </li> <li> <span class="field" id="1042270217LNK21"> LinkedIn: www.linkedin.com/in/sagunpandey</span> </li> <li> <span class="field" id="1042270217LNK31"> GitHub: www.github.com/sagunpandey</span> </li> </ul> </div> </div> </div> </div>
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INFORMATION-TECHNOLOGY
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TCP/IP, UDP, HTTP/S, DHCP, DNS, STP, HSRP, ISIS, RIP, OSPF, MPLS, FTP, SMTP, IPSec, VLAN, VPN, Wireshark, VMware, Cisco Packet Tracer, VirtualBox, Oracle, Windows Server, AWS, Active Directory, Windows, Linux, CentOs, Ubuntu, RHEL, Python, Bash Scripting, Data Networking, Linux for Network Engineers, Internet Protocols & Architecture, Network Security, Computer Communication Networks, Multimedia Communication, Active Directory, Routers, Ad, Routing, Apache2, SSH, Bash, Scripting, CCNA, SMTP, Cisco Certified Network Associate, Switches, Cisco, Client-server, VPN, DHCP, WAN, DNS, Windows Server, Network Security, Operating Systems, Protocols
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Master of Science: Telecommunication and Networks, 12/2019, Northeastern University, Solapur University, Bachelor of Engineering: Electronics and Telecommunications, 06/2016
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Information Technology and AWS Admin Intern, Network Engineer Intern, AWS Certified Solutions Architect- Associate, Cisco Certified Network Associate - CCNA 200-125
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INFORMATION TECHNOLOGY AND AWS ADMIN INTERN Experience Information Technology and AWS Admin Intern , 04/2019 Company Name – City , State Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration
for company's financial department. Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud. Reduced the company's infrastructure cost by 10 times. Implemented secure off-site backups through scheduled weekly SSH dumps to remote server. Configured and troubleshot switches, routers and firewalls using TCP/IP protocols. Network Engineer Intern , 10/2015 Company Name Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN. AWS Certified Solutions Architect- Associate , 10/2018 Company Name – City , State ID-J007G7C1MFE41RSQ) Aug 2019
Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710. 04/2019 Company Name Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway. Created an EC2 instance with Windows AMI to host an application on virtual machine
WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018. Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP,
OSPF, HSRP, RSTP for routing and redundancy. Solved security threats by providing network security using ACL and port security
Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018. Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave. Work History Information Technology and AWS Admin Intern , 04/2019 Company Name – City , State Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration
for company's financial department. Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud. Reduced the company's infrastructure cost by 10 times. Implemented secure off-site backups through scheduled weekly SSH dumps to remote server. Configured and troubleshot switches, routers and firewalls using TCP/IP protocols. Network Engineer Intern , 10/2015 Company Name Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN. AWS Certified Solutions Architect- Associate , 10/2018 Company Name – City , State ID-J007G7C1MFE41RSQ) Aug 2019
Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710. 04/2019 Company Name Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway. Created an EC2 instance with Windows AMI to host an application on virtual machine
WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018. Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP,
OSPF, HSRP, RSTP for routing and redundancy. Solved security threats by providing network security using ACL and port security
Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018. Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave. Accomplishments DNS(Bind9) server, DHCP Server and Backup server. Integrated the network to release dynamic IPv4 and IPv6 addresses to provide firewall protection, NFS, IPsec VPN
Multi-client server chat application Spring 2018. Developed a real time multi-client server chat application in Python for a chat group by implementing socket programming. Secured the application by providing features like AES encryption, SHA 256, MD5 and symmetric key method
Client server Socket Programming using TCP in Python Fall 2017. Developed a Python script for the client on Linux for performing a set of mathematical expressions sent by the server. Evaluated the result by receiving a flag sent by the server to the client on successful execution of the mathematical
expressions, indicating a secure and successful TCP socket client-server connection establishment
SDN based Load Balancer Fall 2017. Designed a software-defined network to provide server load distribution for a pool of HTTP servers by analyzing the incoming
packets and routing accordingly. Optimized congestion by performing load balancing in round robin technique for the POX controller by using Openflow Switch
Client -server application for public-key cryptography in Python Fall 2017. Developed a secured TCP connection for encryption and decryption of text file and matched the output at the receiver. Created public key cryptography to generate a set of public and private key (.pem file) by using RSA cryptosystem. Education Master of Science : Telecommunication and Networks , 12/2019 Northeastern University, Solapur University - City , State Bachelor of Engineering : Electronics and Telecommunications , 06/2016 Summary Actively seeking full time opportunities from December 2019 Highlights IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL Programming languages: Python,Bash Scripting Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security, Computer Communication Networks,Multimedia Communication Active Directory, Routers Ad, Routing Apache2, SSH Bash, Scripting CCNA, SMTP Cisco Certified Network Associate, Switches Cisco, TCP/IP Client-server, VPN DHCP, WAN DNS, Windows Server Financial Firewalls FTP Gateway HTTP Internet Protocols IP ISIS LAN Linux Windows Multimedia Enterprise Network Security Network Networking Networks Operating Systems Oracle OSPF Programming Protocols Python RIP Skills IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL Programming languages: Python,Bash Scripting Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security, CComputer Communication Networks,Multimedia Communication, Active Directory, Ad, Apache2, Bash, CCNA, Cisco Certified Network Associate, Cisco, client-server, DHCP, DNS, financial, firewalls, FTP, gateway, HTTP, Internet Protocols, IP, ISIS, LAN, Linux, Windows, Multimedia, enterprise, Network Security, Network, Networking, Networks, Operating Systems, Oracle, OSPF, Programming, protocols, Python, RIP, routers, routing, SSH, Scripting, SMTP, switches, TCP/IP, VPN, WAN, Windows Server
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<div class="LCA skn-cbg1 fontsize fontface vmargins hmargins pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME6e28baad-347f-4b17-83eb-2a0c1ec07428" style="padding-top:NaNpx;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_6e28baad-347f-4b17-83eb-2a0c1ec07428_1_705db095-6048-4ad1-9d73-6cfe9b5f47e5" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="6e28baad-347f-4b17-83eb-2a0c1ec07428FNAM1"> </span> <span> </span> <span class="field" id="6e28baad-347f-4b17-83eb-2a0c1ec07428LNAM1"> INFORMATION TECHNOLOGY AND AWS ADMIN INTERN</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="" id="SECTION_PRFLa2d09657-38c2-406c-a5d4-81956cbe65d8" style="padding-top:NaNpx;"> </div> <div class="section" id="SECTION_EXPRcdcc1dac-1322-453a-b815-ffb99e1ac0f1" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPRcdcc1dac-1322-453a-b815-ffb99e1ac0f1"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_cdcc1dac-1322-453a-b815-ffb99e1ac0f1_1_c5f88c83-9d9a-44bc-894e-ed9897de3cdb" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JTIT1"> Information Technology and AWS Admin Intern</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JSTD1"> 04/2019</span> <span class="jobdates" format="%m/%Y" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1EDDT1"> </span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JDES1" itemprop="description"> <ul> <li> Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration
for company's financial department.</li> <li> Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud.</li> <li> Reduced the company's infrastructure cost by 10 times.</li> <li> Implemented secure off-site backups through scheduled weekly SSH dumps to remote server.</li> <li> Configured and troubleshot switches, routers and firewalls using TCP/IP protocols.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_cdcc1dac-1322-453a-b815-ffb99e1ac0f1_2_ab30a3de-32d9-452c-96a9-3faab1520650" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JTIT2"> Network Engineer Intern</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JSTD2"> 10/2015</span> <span class="jobdates" format="%m/%Y" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1EDDT2"> </span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JSTA2" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JDES2" itemprop="description"> <ul> <li> Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_cdcc1dac-1322-453a-b815-ffb99e1ac0f1_3_a90cfaa1-551c-41fa-8760-002e6c06b35b" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JTIT3"> AWS Certified Solutions Architect- Associate</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JSTD3"> 10/2018</span> <span class="jobdates" format="%m/%Y" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1EDDT3"> </span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1COMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JDES3" itemprop="description"> <ul> <li> ID-J007G7C1MFE41RSQ) Aug 2019
Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_cdcc1dac-1322-453a-b815-ffb99e1ac0f1_4_51e201cf-a1d9-41c7-9d9f-cd7eb1c42cc8" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JSTD4"> 04/2019</span> <span class="jobdates" format="%m/%Y" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1EDDT4"> </span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JSTA4" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="cdcc1dac-1322-453a-b815-ffb99e1ac0f1JDES4" itemprop="description"> <ul> <li> Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway.</li> <li> Created an EC2 instance with Windows AMI to host an application on virtual machine
WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018.</li> <li> Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP,
OSPF, HSRP, RSTP for routing and redundancy.</li> <li> Solved security threats by providing network security using ACL and port security
Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018.</li> <li> Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_WRKHf69a9554-555c-4f4f-80f7-c3c92e675145" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKHf69a9554-555c-4f4f-80f7-c3c92e675145"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_f69a9554-555c-4f4f-80f7-c3c92e675145_1_445e9b5b-46aa-44d2-b482-4f68b4ed8507" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="f69a9554-555c-4f4f-80f7-c3c92e675145JTIT1"> Information Technology and AWS Admin Intern</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="f69a9554-555c-4f4f-80f7-c3c92e675145JSTD1"> 04/2019</span> <span class="jobdates" format="%m/%Y" id="f69a9554-555c-4f4f-80f7-c3c92e675145EDDT1"> </span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="f69a9554-555c-4f4f-80f7-c3c92e675145COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="f69a9554-555c-4f4f-80f7-c3c92e675145JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="f69a9554-555c-4f4f-80f7-c3c92e675145JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="f69a9554-555c-4f4f-80f7-c3c92e675145JDES1" itemprop="description"> <ul> <li> Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration
for company's financial department.</li> <li> Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud.</li> <li> Reduced the company's infrastructure cost by 10 times.</li> <li> Implemented secure off-site backups through scheduled weekly SSH dumps to remote server.</li> <li> Configured and troubleshot switches, routers and firewalls using TCP/IP protocols.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_f69a9554-555c-4f4f-80f7-c3c92e675145_2_6cb8838a-0c41-4887-a71c-5f73d05c4ca7" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="f69a9554-555c-4f4f-80f7-c3c92e675145JTIT2"> Network Engineer Intern</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="f69a9554-555c-4f4f-80f7-c3c92e675145JSTD2"> 10/2015</span> <span class="jobdates" format="%m/%Y" id="f69a9554-555c-4f4f-80f7-c3c92e675145EDDT2"> </span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="f69a9554-555c-4f4f-80f7-c3c92e675145COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="f69a9554-555c-4f4f-80f7-c3c92e675145JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="f69a9554-555c-4f4f-80f7-c3c92e675145JSTA2" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="f69a9554-555c-4f4f-80f7-c3c92e675145JDES2" itemprop="description"> <ul> <li> Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_f69a9554-555c-4f4f-80f7-c3c92e675145_3_82948f86-fb88-4829-b6df-94bb87a6bf39" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="f69a9554-555c-4f4f-80f7-c3c92e675145JTIT3"> AWS Certified Solutions Architect- Associate</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="f69a9554-555c-4f4f-80f7-c3c92e675145JSTD3"> 10/2018</span> <span class="jobdates" format="%m/%Y" id="f69a9554-555c-4f4f-80f7-c3c92e675145EDDT3"> </span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="f69a9554-555c-4f4f-80f7-c3c92e675145COMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="f69a9554-555c-4f4f-80f7-c3c92e675145JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="f69a9554-555c-4f4f-80f7-c3c92e675145JSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="f69a9554-555c-4f4f-80f7-c3c92e675145JDES3" itemprop="description"> <ul> <li> ID-J007G7C1MFE41RSQ) Aug 2019
Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_f69a9554-555c-4f4f-80f7-c3c92e675145_4_dbbc0b66-16a7-4dee-835e-e474b4753610" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="f69a9554-555c-4f4f-80f7-c3c92e675145JTIT4"> </span> <span class="jobdates" format="%m/%Y" id="f69a9554-555c-4f4f-80f7-c3c92e675145JSTD4"> 04/2019</span> <span class="jobdates" format="%m/%Y" id="f69a9554-555c-4f4f-80f7-c3c92e675145EDDT4"> </span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="f69a9554-555c-4f4f-80f7-c3c92e675145COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="f69a9554-555c-4f4f-80f7-c3c92e675145JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="f69a9554-555c-4f4f-80f7-c3c92e675145JSTA4" itemprop="addressRegion"> </span> <br/> </span> <span class="jobline" id="f69a9554-555c-4f4f-80f7-c3c92e675145JDES4" itemprop="description"> <ul> <li> Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway.</li> <li> Created an EC2 instance with Windows AMI to host an application on virtual machine
WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018.</li> <li> Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP,
OSPF, HSRP, RSTP for routing and redundancy.</li> <li> Solved security threats by providing network security using ACL and port security
Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018.</li> <li> Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_ACCMc09126bc-2804-4186-a70b-c5e91c83c8e9" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCMc09126bc-2804-4186-a70b-c5e91c83c8e9"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_c09126bc-2804-4186-a70b-c5e91c83c8e9_1_e9c35b5f-2e4b-46ed-8416-275e67de7551" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="c09126bc-2804-4186-a70b-c5e91c83c8e9FRFM1"> <ul> <li> DNS(Bind9) server, DHCP Server and Backup server.</li> <li> Integrated the network to release dynamic IPv4 and IPv6 addresses to provide firewall protection, NFS, IPsec VPN
Multi-client server chat application Spring 2018.</li> <li> Developed a real time multi-client server chat application in Python for a chat group by implementing socket programming.</li> <li> Secured the application by providing features like AES encryption, SHA 256, MD5 and symmetric key method
Client server Socket Programming using TCP in Python Fall 2017.</li> <li> Developed a Python script for the client on Linux for performing a set of mathematical expressions sent by the server.</li> <li> Evaluated the result by receiving a flag sent by the server to the client on successful execution of the mathematical
expressions, indicating a secure and successful TCP socket client-server connection establishment
SDN based Load Balancer Fall 2017.</li> <li> Designed a software-defined network to provide server load distribution for a pool of HTTP servers by analyzing the incoming
packets and routing accordingly.</li> <li> Optimized congestion by performing load balancing in round robin technique for the POX controller by using Openflow Switch
Client -server application for public-key cryptography in Python Fall 2017.</li> <li> Developed a secured TCP connection for encryption and decryption of text file and matched the output at the receiver.</li> <li> Created public key cryptography to generate a set of public and private key (.pem file) by using RSA cryptosystem.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EDUC0d3fe649-c190-4285-8093-52582a1287d9" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC0d3fe649-c190-4285-8093-52582a1287d9"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_0d3fe649-c190-4285-8093-52582a1287d9_1_11882c60-8ecc-4a7a-8fae-deb3b2a01d71" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="0d3fe649-c190-4285-8093-52582a1287d9DGRE1" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" id="0d3fe649-c190-4285-8093-52582a1287d9STUY1"> Telecommunication and Networks</span> <span> , </span> <span format="%m/%Y" id="0d3fe649-c190-4285-8093-52582a1287d9GRYR1"> 12/2019</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="0d3fe649-c190-4285-8093-52582a1287d9SCHO1" itemprop="name"> Northeastern University, Solapur University</span> <span> - </span> <span class="joblocation jobcity" id="0d3fe649-c190-4285-8093-52582a1287d9SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="0d3fe649-c190-4285-8093-52582a1287d9SSTA1"> State</span> <br/> </span> <span class="field" id="0d3fe649-c190-4285-8093-52582a1287d9FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_0d3fe649-c190-4285-8093-52582a1287d9_2_1aef891d-abb9-4e44-9b21-468669973a36" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="0d3fe649-c190-4285-8093-52582a1287d9DGRE2" itemprop="name"> Bachelor of Engineering</span> <span> : </span> <span class="programline" id="0d3fe649-c190-4285-8093-52582a1287d9STUY2"> Electronics and Telecommunications</span> <span> , </span> <span format="%m/%Y" id="0d3fe649-c190-4285-8093-52582a1287d9GRYR2"> 06/2016</span> <br/> </span> <span class="field" id="0d3fe649-c190-4285-8093-52582a1287d9FRFM2"> </span> </div> </div> </div> <div class="section" id="SECTION_SUMM3e6a3f57-1a39-4d61-a012-26d883ce0c63" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM3e6a3f57-1a39-4d61-a012-26d883ce0c63"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_3e6a3f57-1a39-4d61-a012-26d883ce0c63_1_d802ef11-9430-4b9f-ab57-862cb810da12" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="3e6a3f57-1a39-4d61-a012-26d883ce0c63FRFM1"> Actively seeking full time opportunities from December 2019</div> </div> </div> <div class="section" id="SECTION_HILT9ad0866c-f73d-43e5-b10a-bc699f99419d" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT9ad0866c-f73d-43e5-b10a-bc699f99419d"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_9ad0866c-f73d-43e5-b10a-bc699f99419d_1_294b7b4e-1fa8-43db-9b60-dcc03e831339" style="padding-top:NaNpx;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="9ad0866c-f73d-43e5-b10a-bc699f99419dSKC11"> <ul> <li> IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN</li> <li> Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory</li> <li> Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL</li> <li> Programming languages: Python,Bash Scripting</li> <li> Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security,</li> <li> Computer Communication Networks,Multimedia Communication</li> <li> Active Directory, Routers</li> <li> Ad, Routing</li> <li> Apache2, SSH</li> </ul> </td> <td class="field twocol_2" id="9ad0866c-f73d-43e5-b10a-bc699f99419dSKC21"> <ul> <li> Bash, Scripting</li> <li> CCNA, SMTP</li> <li> Cisco Certified Network Associate, Switches</li> <li> Cisco, TCP/IP</li> <li> Client-server, VPN</li> <li> DHCP, WAN</li> <li> DNS, Windows Server</li> <li> Financial</li> <li> Firewalls</li> <li> FTP</li> <li> Gateway</li> <li> HTTP</li> <li> Internet Protocols</li> <li> IP</li> <li> ISIS</li> <li> LAN</li> <li> Linux</li> <li> Windows</li> <li> Multimedia</li> <li> Enterprise</li> <li> Network Security</li> <li> Network</li> <li> Networking</li> <li> Networks</li> <li> Operating Systems</li> <li> Oracle</li> <li> OSPF</li> <li> Programming</li> <li> Protocols</li> <li> Python</li> <li> RIP</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_SKLLaa8194d5-3c30-4429-8cd7-94b200501652" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLLaa8194d5-3c30-4429-8cd7-94b200501652"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_aa8194d5-3c30-4429-8cd7-94b200501652_1_ec81da6e-de1a-4904-a0c3-eaad32c97306" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="aa8194d5-3c30-4429-8cd7-94b200501652FRFM1"> <li> IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN</li> <li> Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory</li> <li> Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL</li> <li> Programming languages: Python,Bash Scripting</li> <li> Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security,</li> <li> CComputer Communication Networks,Multimedia Communication,</li> <li> Active Directory, Ad, Apache2, Bash, CCNA, Cisco Certified Network Associate, Cisco, client-server, DHCP, DNS, financial, firewalls, FTP, gateway, HTTP, Internet Protocols, IP, ISIS, LAN, Linux, Windows, Multimedia, enterprise, Network Security, Network, Networking, Networks, Operating Systems, Oracle, OSPF, Programming, protocols, Python, RIP, routers, routing, SSH, Scripting, SMTP, switches, TCP/IP, VPN, WAN, Windows Server</li> </div> </div> </div> </div>
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33,381,211 |
INFORMATION-TECHNOLOGY
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People Centered Leadership, Strategic & Tactical Planning, Software Engineering, Designing & Architecting Systems, Coaching and Talent Development, Building a Culture of Innovation and Engagement, Transformation and Change Advocate
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Mini MBA, Boston University, BS: Electronics And Communications Engineering, Anjuman Engineering College
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Vice President Information Technology - Software Engineering, Assistant Vice President - Solutions Delivery, Director Of Technology, Information Technology Manager, Team Lead, Information Technology Consultant
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VICE PRESIDENT INFORMATION TECHNOLOGY - SOFTWARE ENGINEERING Professional Summary A results-driven and business minded technology leader with 20+ years of experience in technology and software development. A professional who is passionate about developing people and teams to reach their greatest potential. A thought leader that partners with business to drive strategy from conception to execution. A team player that places a priority on networking, relationship building and diversity to achieve the greatest possible outcome. A progressive technology leader with an innovative and growth mindset. Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform. This allows Safelite IT to deliver business value faster (improved speed to market by ~20%). Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units. Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: "watch us on our way" app; service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched "Road to Innovation" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers. Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate. Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services. Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server. Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State Education Mini MBA Boston University BS : Electronics And Communications Engineering Anjuman Engineering College - City www.linkedin.com/in/boppanarao Affiliations 2018 Stevie Award Gold Winner - "Watch us on our way" App 2017 Safelite Solutions Innovation Award - New claims management tool 2016 Belron Exceptional Customer Service Award - Part Identification 2015 Safelite Group Customer Driven Leadership Award 2013 Belron Exceptional Service Award - Allstate Integration 2013 Belron Exceptional Service Award - Customer Self-Service Innovation 2013 Safelite Group Wall of Fame Award 2008 Safelite Group Wall of Fame Award Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform. This allows Safelite IT to deliver business value faster (improved speed to market by ~20%). Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units. Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: "watch us on our way" app; service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched "Road to Innovation" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers. Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate. Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services. Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server. Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State
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<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAMEeca72412-1bc0-438a-aba2-effb67e1a68d" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_eca72412-1bc0-438a-aba2-effb67e1a68d_1_7bab26b0-0e6d-4c26-8cbf-5403b8e06b75" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="eca72412-1bc0-438a-aba2-effb67e1a68dFNAM1"> </span> <span> </span> <span class="field" id="eca72412-1bc0-438a-aba2-effb67e1a68dLNAM1"> VICE PRESIDENT INFORMATION TECHNOLOGY - SOFTWARE ENGINEERING</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM7f30c1d6-3b02-4f96-bb62-a1cd9d87bd0f" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM7f30c1d6-3b02-4f96-bb62-a1cd9d87bd0f"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_7f30c1d6-3b02-4f96-bb62-a1cd9d87bd0f_1_c6ec580e-4e89-428a-93c1-6133f0023a15" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="7f30c1d6-3b02-4f96-bb62-a1cd9d87bd0fFRFM1"> <p> A results-driven and business minded technology leader with 20+ years of experience in technology and software development. A professional who is passionate about developing people and teams to reach their greatest potential. A thought leader that partners with business to drive strategy from conception to execution. A team player that places a priority on networking, relationship building and diversity to achieve the greatest possible outcome. A progressive technology leader with an innovative and growth mindset.</p> </div> </div> </div> <div class="section" id="SECTION_HILTf2ed376b-8cfc-4331-a24a-c49d4c543c87" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILTf2ed376b-8cfc-4331-a24a-c49d4c543c87"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_f2ed376b-8cfc-4331-a24a-c49d4c543c87_1_303a8a25-c105-4142-b749-f296ab231c65" style="padding-top:NaNpx;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="f2ed376b-8cfc-4331-a24a-c49d4c543c87SKC11"> <ul> <li> People Centered Leadership</li> <li> Strategic & Tactical Planning</li> <li> Software Engineering</li> <li> Designing & Architecting Systems</li> </ul> </td> <td class="field twocol_2" id="f2ed376b-8cfc-4331-a24a-c49d4c543c87SKC21"> <ul> <li> Coaching and Talent Development</li> <li> Building a Culture of Innovation and Engagement</li> <li> Transformation and Change Advocate</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPRe00c350b-1862-46c0-a973-e2d568bc5014" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPRe00c350b-1862-46c0-a973-e2d568bc5014"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_e00c350b-1862-46c0-a973-e2d568bc5014_1_0f603cdf-cc42-4302-916c-93d35a3431f8" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="e00c350b-1862-46c0-a973-e2d568bc5014JTIT1"> Vice President Information Technology - Software Engineering</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="e00c350b-1862-46c0-a973-e2d568bc5014JSTD1"> 03/2018</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="e00c350b-1862-46c0-a973-e2d568bc5014EDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="e00c350b-1862-46c0-a973-e2d568bc5014COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="e00c350b-1862-46c0-a973-e2d568bc5014JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="e00c350b-1862-46c0-a973-e2d568bc5014JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="e00c350b-1862-46c0-a973-e2d568bc5014JDES1" itemprop="description"> <ul> <li> Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions.</li> <li> Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems.</li> <li> Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform. This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).</li> <li> Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_e00c350b-1862-46c0-a973-e2d568bc5014_2_f00a3761-807c-4949-95e8-7b9831f0a7d6" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="e00c350b-1862-46c0-a973-e2d568bc5014JTIT2"> Assistant Vice President - Solutions Delivery</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="e00c350b-1862-46c0-a973-e2d568bc5014JSTD2"> 07/2015</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="e00c350b-1862-46c0-a973-e2d568bc5014EDDT2"> 03/2018</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="e00c350b-1862-46c0-a973-e2d568bc5014COMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="e00c350b-1862-46c0-a973-e2d568bc5014JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="e00c350b-1862-46c0-a973-e2d568bc5014JSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="e00c350b-1862-46c0-a973-e2d568bc5014JDES2" itemprop="description"> <ul> <li> Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools.</li> <li> Drove adoption of agile methodologies across technology teams and business units. </li> <li> Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers.</li> <li> Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice.</li> <li> Managed successful delivery of customer engagement initiatives: "watch us on our way" app; service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, personalized promo codes, email campaigns leveraging sales force marketing cloud etc.</li> <li> Launched "Road to Innovation" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience.</li> <li> Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers. </li> <li> Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform.</li> <li> Oversaw the implementation of new enterprise integration platform Mulesoft.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_e00c350b-1862-46c0-a973-e2d568bc5014_3_1502c082-b2db-45ca-80a2-32a777136887" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="e00c350b-1862-46c0-a973-e2d568bc5014JTIT3"> Director Of Technology</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="e00c350b-1862-46c0-a973-e2d568bc5014JSTD3"> 04/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="e00c350b-1862-46c0-a973-e2d568bc5014EDDT3"> 07/2015</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="e00c350b-1862-46c0-a973-e2d568bc5014COMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="e00c350b-1862-46c0-a973-e2d568bc5014JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="e00c350b-1862-46c0-a973-e2d568bc5014JSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="e00c350b-1862-46c0-a973-e2d568bc5014JDES3" itemprop="description"> <ul> <li> Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers.</li> <li> Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years.</li> <li> Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate. </li> <li> Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling.</li> <li> Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_e00c350b-1862-46c0-a973-e2d568bc5014_4_8913f0b1-da63-4cca-9b2d-f29b984bb861" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="e00c350b-1862-46c0-a973-e2d568bc5014JTIT4"> Information Technology Manager</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="e00c350b-1862-46c0-a973-e2d568bc5014JSTD4"> 02/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="e00c350b-1862-46c0-a973-e2d568bc5014EDDT4"> 04/2013</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="e00c350b-1862-46c0-a973-e2d568bc5014COMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="e00c350b-1862-46c0-a973-e2d568bc5014JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="e00c350b-1862-46c0-a973-e2d568bc5014JSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="e00c350b-1862-46c0-a973-e2d568bc5014JDES4" itemprop="description"> <ul> <li> Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth.</li> <li> Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services. </li> <li> Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_e00c350b-1862-46c0-a973-e2d568bc5014_5_053abc39-2507-4f19-8805-7691645111be" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="e00c350b-1862-46c0-a973-e2d568bc5014JTIT5"> Team Lead</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="e00c350b-1862-46c0-a973-e2d568bc5014JSTD5"> 06/2003</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="e00c350b-1862-46c0-a973-e2d568bc5014EDDT5"> 02/2008</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="e00c350b-1862-46c0-a973-e2d568bc5014COMP5" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="e00c350b-1862-46c0-a973-e2d568bc5014JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="e00c350b-1862-46c0-a973-e2d568bc5014JSTA5" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="e00c350b-1862-46c0-a973-e2d568bc5014JDES5" itemprop="description"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_e00c350b-1862-46c0-a973-e2d568bc5014_6_8ca48e78-8265-4fb7-8588-3990f86f93e4" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="e00c350b-1862-46c0-a973-e2d568bc5014JTIT6"> Information Technology Consultant</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="e00c350b-1862-46c0-a973-e2d568bc5014JSTD6"> 04/1998</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="e00c350b-1862-46c0-a973-e2d568bc5014EDDT6"> 06/2003</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="e00c350b-1862-46c0-a973-e2d568bc5014COMP6" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="e00c350b-1862-46c0-a973-e2d568bc5014JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="e00c350b-1862-46c0-a973-e2d568bc5014JSTA6" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="e00c350b-1862-46c0-a973-e2d568bc5014JDES6" itemprop="description"> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1f7a9669-aeba-496d-9cf5-0d7fb914dee9" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC1f7a9669-aeba-496d-9cf5-0d7fb914dee9"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1f7a9669-aeba-496d-9cf5-0d7fb914dee9_1_a54e2240-36d3-4c37-8bd9-584159415a60" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9DGRE1" itemprop="name"> Mini MBA</span> <span class="programline" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9STUY1"> </span> <span class="jobdates" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9SCHO1" itemprop="name"> Boston University</span> <span class="joblocation jobcity" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9SCIT1"> </span> <span class="joblocation jobstate" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9SSTA1"> </span> <br/> </span> <span class="field" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1f7a9669-aeba-496d-9cf5-0d7fb914dee9_2_1d952f2d-7804-4872-ae8d-c2c6b99a372e" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9DGRE2" itemprop="name"> BS</span> <span> : </span> <span class="programline" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9STUY2"> Electronics And Communications Engineering</span> <span class="jobdates" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9GRYR2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9SCHO2" itemprop="name"> Anjuman Engineering College</span> <span> - </span> <span class="joblocation jobcity" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9SCIT2"> City</span> <span class="joblocation jobstate" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9SSTA2"> </span> <br/> </span> <span class="field" id="1f7a9669-aeba-496d-9cf5-0d7fb914dee9FRFM2"> </span> </div> </div> </div> <div class="section SECTION_ALNK" id="SECTION_ALNK250825f3-6261-404c-a5e4-f34c66566fbc" style="padding-top:0px;"> <div class="paragraph firstparagraph" id="PARAGRAPH_250825f3-6261-404c-a5e4-f34c66566fbc_1_6642a68a-19c3-46fd-9f9a-71baa59fc96e" style="padding-top:NaNpx;"> <div class="adnlLnks singlecolumn"> <ul> <li class="first"> <span class="field" id="250825f3-6261-404c-a5e4-f34c66566fbcLNK11"> www.linkedin.com/in/boppanarao</span> </li> </ul> </div> </div> </div> <div class="section" id="SECTION_AFIL6f705619-0e2f-4d04-b15f-6ddccdd08e3a" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_AFIL6f705619-0e2f-4d04-b15f-6ddccdd08e3a"> Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_6f705619-0e2f-4d04-b15f-6ddccdd08e3a_1_318a19dc-3fe8-438d-800c-f3e2a2ee0067" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="6f705619-0e2f-4d04-b15f-6ddccdd08e3aFRFM1"> <ul> <li> 2018 Stevie Award Gold Winner - "Watch us on our way" App</li> <li> 2017 Safelite Solutions Innovation Award - New claims management tool</li> <li> 2016 Belron Exceptional Customer Service Award - Part Identification</li> <li> 2015 Safelite Group Customer Driven Leadership Award </li> <li> 2013 Belron Exceptional Service Award - Allstate Integration</li> <li> 2013 Belron Exceptional Service Award - Customer Self-Service Innovation</li> <li> 2013 Safelite Group Wall of Fame Award</li> <li> 2008 Safelite Group Wall of Fame Award</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLLe9f82520-f971-43e4-b50b-7ffdf39ade0f" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLLe9f82520-f971-43e4-b50b-7ffdf39ade0f"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_e9f82520-f971-43e4-b50b-7ffdf39ade0f_1_b463c780-d95d-4e46-9965-3702e1d175e9" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="e9f82520-f971-43e4-b50b-7ffdf39ade0fFRFM1"> <ul> <li> People Centered Leadership</li> <li> Strategic & Tactical Planning</li> <li> Software Engineering</li> <li> Designing & Architecting Systems</li> </ul> <ul> <li> Coaching and Talent Development</li> <li> Building a Culture of Innovation and Engagement</li> <li> Transformation and Change Advocate</li> </ul> </div> </div> </div> <div class="section" id="SECTION_WRKH252fb300-a742-4843-b5fe-e4fc019d505f" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKH252fb300-a742-4843-b5fe-e4fc019d505f"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_252fb300-a742-4843-b5fe-e4fc019d505f_1_71e28009-8d7c-4f04-85e9-b8cb2eee099f" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="252fb300-a742-4843-b5fe-e4fc019d505fJTIT1"> Vice President Information Technology - Software Engineering</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="252fb300-a742-4843-b5fe-e4fc019d505fJSTD1"> 03/2018</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="252fb300-a742-4843-b5fe-e4fc019d505fEDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="252fb300-a742-4843-b5fe-e4fc019d505fCOMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="252fb300-a742-4843-b5fe-e4fc019d505fJCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="252fb300-a742-4843-b5fe-e4fc019d505fJSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="252fb300-a742-4843-b5fe-e4fc019d505fJDES1" itemprop="description"> <ul> <li> Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions.</li> <li> Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems.</li> <li> Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform. This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).</li> <li> Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_252fb300-a742-4843-b5fe-e4fc019d505f_2_29b2d811-3bd5-4060-81b8-4d78c9208185" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="252fb300-a742-4843-b5fe-e4fc019d505fJTIT2"> Assistant Vice President - Solutions Delivery</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="252fb300-a742-4843-b5fe-e4fc019d505fJSTD2"> 07/2015</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="252fb300-a742-4843-b5fe-e4fc019d505fEDDT2"> 03/2018</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="252fb300-a742-4843-b5fe-e4fc019d505fCOMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="252fb300-a742-4843-b5fe-e4fc019d505fJCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="252fb300-a742-4843-b5fe-e4fc019d505fJSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="252fb300-a742-4843-b5fe-e4fc019d505fJDES2" itemprop="description"> <ul> <li> Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools.</li> <li> Drove adoption of agile methodologies across technology teams and business units. </li> <li> Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers.</li> <li> Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice.</li> <li> Managed successful delivery of customer engagement initiatives: "watch us on our way" app; service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, personalized promo codes, email campaigns leveraging sales force marketing cloud etc.</li> <li> Launched "Road to Innovation" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience.</li> <li> Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers. </li> <li> Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform.</li> <li> Oversaw the implementation of new enterprise integration platform Mulesoft.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_252fb300-a742-4843-b5fe-e4fc019d505f_3_ca8c1311-4d18-4f44-9c9c-9367675fb104" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="252fb300-a742-4843-b5fe-e4fc019d505fJTIT3"> Director Of Technology</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="252fb300-a742-4843-b5fe-e4fc019d505fJSTD3"> 04/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="252fb300-a742-4843-b5fe-e4fc019d505fEDDT3"> 07/2015</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="252fb300-a742-4843-b5fe-e4fc019d505fCOMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="252fb300-a742-4843-b5fe-e4fc019d505fJCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="252fb300-a742-4843-b5fe-e4fc019d505fJSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="252fb300-a742-4843-b5fe-e4fc019d505fJDES3" itemprop="description"> <ul> <li> Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers.</li> <li> Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years.</li> <li> Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate. </li> <li> Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling.</li> <li> Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_252fb300-a742-4843-b5fe-e4fc019d505f_4_cbc30faf-0074-4ccd-a365-8dc87021dac9" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="252fb300-a742-4843-b5fe-e4fc019d505fJTIT4"> Information Technology Manager</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="252fb300-a742-4843-b5fe-e4fc019d505fJSTD4"> 02/2008</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="252fb300-a742-4843-b5fe-e4fc019d505fEDDT4"> 04/2013</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="252fb300-a742-4843-b5fe-e4fc019d505fCOMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="252fb300-a742-4843-b5fe-e4fc019d505fJCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="252fb300-a742-4843-b5fe-e4fc019d505fJSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="252fb300-a742-4843-b5fe-e4fc019d505fJDES4" itemprop="description"> <ul> <li> Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth.</li> <li> Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services. </li> <li> Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_252fb300-a742-4843-b5fe-e4fc019d505f_5_1829d1d5-3ab8-46cf-902f-f929b3b59443" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="252fb300-a742-4843-b5fe-e4fc019d505fJTIT5"> Team Lead</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="252fb300-a742-4843-b5fe-e4fc019d505fJSTD5"> 06/2003</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="252fb300-a742-4843-b5fe-e4fc019d505fEDDT5"> 02/2008</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="252fb300-a742-4843-b5fe-e4fc019d505fCOMP5" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="252fb300-a742-4843-b5fe-e4fc019d505fJCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="252fb300-a742-4843-b5fe-e4fc019d505fJSTA5" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="252fb300-a742-4843-b5fe-e4fc019d505fJDES5" itemprop="description"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_252fb300-a742-4843-b5fe-e4fc019d505f_6_eb19ee59-5f97-46f6-adf8-dc628837d104" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="252fb300-a742-4843-b5fe-e4fc019d505fJTIT6"> Information Technology Consultant</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="252fb300-a742-4843-b5fe-e4fc019d505fJSTD6"> 04/1998</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="252fb300-a742-4843-b5fe-e4fc019d505fEDDT6"> 06/2003</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="252fb300-a742-4843-b5fe-e4fc019d505fCOMP6" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="252fb300-a742-4843-b5fe-e4fc019d505fJCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="252fb300-a742-4843-b5fe-e4fc019d505fJSTA6" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="252fb300-a742-4843-b5fe-e4fc019d505fJDES6" itemprop="description"> </span> </div> </div> </div> </div>
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