LocalDoc/banking_support_azerbaijan

Bank Support Service Requests in Azerbaijani

This dataset contains banking support service requests in Azerbaijani language, designed for classification problems intent and category in banking.

Dataset Description

Features

1. text (string): The support request text in Azerbaijani
2. intent (string): The classified intent of the request
3. category (string): The broader category of the request

Intents and Categories

The dataset includes a wide range of intents related to banking services. Some examples include:

• card_arrival
• card_linking
• exchange_rate
• card_payment_wrong_exchange_rate
• extra_charge_on_statement
• pending_cash_withdrawal
• fiat_currency_support
• card_delivery_estimate
• automatic_top_up
• card_not_working
• exchange_via_app
• lost_or_stolen_card
• age_limit
• pin_blocked
• contactless_not_working
• top_up_by_bank_transfer_charge
• pending_top_up
• cancel_transfer
• top_up_limits
• wrong_amount_of_cash_received
• card_payment_fee_charged
• transfer_not_received_by_recipient
• supported_cards_and_currencies
• getting_virtual_card
• card_acceptance
• top_up_reverted
• balance_not_updated_after_cheque_or_cash_deposit
• card_payment_not_recognised
• edit_personal_details
• why_verify_identity
• unable_to_verify_identity
• get_physical_card
• visa_or_mastercard
• topping_up_by_card
• disposable_card_limits
• compromised_card
• atm_support
• direct_debit_payment_not_recognised
• passcode_forgotten
• declined_cash_withdrawal
• pending_card_payment
• lost_or_stolen_phone
• request_refund
• declined_transfer
• Refund_not_showing_up
• declined_card_payment
• pending_transfer
• terminate_account
• card_swallowed
• transaction_charged_twice
• verify_source_of_funds
• transfer_timing
• reverted_card_payment
• change_pin
• beneficiary_not_allowed
• transfer_fee_charged
• receiving_money
• failed_transfer
• transfer_into_account
• verify_top_up
• getting_spare_card
• top_up_by_cash_or_cheque
• order_physical_card
• virtual_card_not_working
• wrong_exchange_rate_for_cash_withdrawal
• get_disposable_virtual_card
• top_up_failed
• balance_not_updated_after_bank_transfer
• cash_withdrawal_not_recognised
• exchange_charge
• top_up_by_card_charge
• activate_my_card
• cash_withdrawal_charge
• card_about_to_expire
• apple_pay_or_google_pay
• verify_my_identity
• country_support
• activate_card
• activate_card_international_usage
• apply_for_loan
• apply_for_mortgage
• block_card
• cancel_card
• cancel_loan
• cancel_mortgage
• check_card_annual_fee
• check_current_balance_on_card
• check_fees
• check_loan_payments
• check_mortgage_payments
• check_recent_transactions
• close_account
• create_account
• customer_service
• dispute_ATM_withdrawal
• find_ATM
• find_branch
• get_password
• human_agent
• make_transfer
• recover_swallowed_card
• set_up_passwordt

Categories include:

• CARD
• OTHER
• FEES
• ATM
• ACCOUNT
• TRANSFER
• PASSWORD
• LOAN
• CONTACT
• FIND

Usage

This dataset can be used for training and evaluating natural language processing models for intent classification in the banking domain, specifically for Azerbaijani language support services.

License

This dataset licensed under the CC BY-NC-ND 4.0 license. What does this license allow?

Attribution: You must give appropriate credit, provide a link to the license, and indicate if changes were made.
Non-Commercial: You may not use the material for commercial purposes.
No Derivatives: If you remix, transform, or build upon the material, you may not distribute the modified material.

For more information, please refer to the CC BY-NC-ND 4.0 license.

Contact

For more information, questions, or issues, please contact LocalDoc at [[email protected]].