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301 | JOBS COORDINATOR / ESTIMATOR Professional Summary [Job Title] with management experience and exceptional people skills. Versed in [Skill set 1] and [Skill set 2]. Desires a challenging role as a [Job Title]. Core Qualifications Excellent interpersonal and coaching skills Motivated Recruiting and selection techniques Conscientious Proficient communicator Hiring recommendations Experience Jobs Coordinator / Estimator August 2012 to October 2014 Company Name - City , State Worked directly with Payless manager's in assigned area's with store operation's, PNL shrink, store maintenance, recruiting store staff member's and planning Competitive Analysis Performed competitive analysis to make recommendations for future Payless company growth. Assisted in over 130 Payless ShoeSource store opening's and relocation's to create 3 districts in the Carolina's. Selected by Payless ShoeSource Regional VP to utilize recruiting skill's and store development with the Canadian International expansion team.Promoted to Store Manager after [] months in the Assistant Manager position. Supervised team of base office store staff and their development. Devised a successful recruiting plan for new Payless training supervisor's and store manager's. Awarded "Top Sales Manager of the Year ". Awarded " Best in People Development " Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Defined project deliverables and monitored status of tasks. Monitored team progress and enforced deadlines. District Manager Trainee July 2012 to July 2012 Company Name - City , State Successfully managed the activities of team members in multiple locations. Area Manager October 2011 to March 2012 Company Name - City , State Successfully managed the activities of store team members in multiple locations. Recruited, managed and mentored an average of 4 new customer service representatives per year. Developed, implemented and monitored programs to maximize customer satisfaction. Developed and managed annual operating budgets for 4 stores locations in Durham, NC. Area Manager / Training Supervisor March 1992 to August 2010 Company Name - City , State Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Addressed and corrected sales staff communication issues in a tactful and effective manner. Analyzed marketing information and translated it into strategic plans. Trained staff to deliver outstanding customer service. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Fulfilled customer shipping needs using UPS and USPS methods. Determined staff promotions and demotions, and terminated employees when necessary. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor's in store's to meet company demands. Opened 130 new store location and assisted in recruiting and training new staff. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development. Assisted management with presentations for business reviews and communications meetings. Researched and recommended new sources for candidate recruiting. Recruited for various positions across multiple sites in the Carolina's Va and Canada. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Thoroughly explained the employee handbook during new employee orientations. Maintained an accurate candidate tracking system. Supplied tools, resources and education to company managers to enhance their skills. Organized all monthly and quarterly reviews for all associates. Conducted and required to conduct 2nd interviews in assigned area to determine employment for all new hires for all store location's based on manager's feedback from 1st interview's of various new hires and their store staffing needs. Office Adminitrator April 2015 to July 2015 Company Name - City , State Planned and executed [project].Effectively controlled the release of proprietary and confidential information for general client lists.Prepared correspondence, accounting and financial documents for analysis. Conducted analysis to address [issue] which led to [positive outcome].Prepared correspondence, accounting and financial documents for analysis. Education Associate of Arts : Business Administration , 1982 Mount Olive College - City , State Business Administration Professional Affiliations Member, Small Business Association (2008 - present) Skills Assistant Manager, benefits, budgets, cash receipts, coaching, interpersonal, Competitive Analysis, customer satisfaction, customer service, forms, functional, Hiring, HR, inventory, marketing, meetings, merchandising, office, communicator, payroll, policies, presentations, progress, reconciling, Recruiting, recruitment, sales, Sales Manager, shipping, staffing, Store Manager, strategic plans, supervisor | APPAREL |
302 | FINANCE DIRECTOR Professional Summary To find a new and challenging position that will utilize the skills that I've acquired and help others maximize their skills and potential. Ambitious Financial Manager determined to continually exceed expectations. Willing to take on added responsibilities to achieve desired results. Skills Budgeting and financial management Financial reporting and analysis QuickBooks Complex problem solving Highly detail-oriented Superior time management Exceptionally organized Advanced computer proficiency (PC and Mac) Exceptional interpersonal communication Effective leader Staff training/development Consistently meet goals Efficient multi-tasker Customer service-oriented Organized Deadline-oriented Budget development Expertise in invoice and payment transactions Account reconciliation Work History 11/2012 to Current Finance Director Company Name – City , State Analyze and present financial reports to Principals in an accurate and timely manner. Collate financial reporting materials, oversee all financial and project accounting. Manage organizational cash flow and forecasting. Implement a robust financial management/ reporting system; ensure that the billing and collection schedule is adhered to and that financial data and cash flow are steady and support operational requirements. Effectively communicate and present the critical financial matters to the board of directors. Manage accounting and financial systems and maintain full and accurate accounting records Conduct financial analysis and prepare detailed financial reports and statements. Provide financial and accounting advice, direction and leadership. Manage the maintenance and upgrade of financial systems. Identified and investigated variances to financial plans and forecasts by interpreting financial results. Managed a $ [Amount] annual budget that grew [Number] % in [Number] years. Analyzed budgets, financial reports and projections for accurate reporting of financial standing. Created an analytical framework for identifying and developing financial growth opportunities. Assumed ownership of accounting, forecasting and strategic supply planning. Developed annual budgets in collaboration with the financial director. Forecasted operating costs for scheduled projects by strategizing with other departments. Synthesized financial and budgetary information to solve problems and develop alternative solutions. Managed high volumes of financial activity in a fast-paced, risk-based corporate environment. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Drafted and reviewed financial statement compilations before being approved by partners. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Prepared accurate financial statements at end of the quarter. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Worked with management at the project level to ensure expense plans are achieved. Worked with managers to develop annual expense plan goals. Collected and reported monthly expense variances and explanations. 05/1999 to 11/2012 Office Administration Department Manager Company Name – City , State 05/1997 to 05/1999 Accounts Receivable Coordinator Company Name – City , State Implemented Quickbooks Pro accounting software to enhance efficiency and productivity in Accounts Receivable. Designed and analyzed reports used by management to make better business decisions. Coordinated the invoicing process with Project Leaders and Financial Analyst to ensure invoices are submitted accurately to sponsors. Invoiced sponsors according to billing terms indicated in the contract/budget. Analyzed and retrieved billing information from non-governmental contracts. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 03/1996 to 02/1997 Business Manager Company Name – City , State Managed daily Accounts Receivable and Accounts Payable functions. Processed vendor payments including the input of invoices and production of Accounts Payable checks. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 04/1991 to 03/1996 Operations / Graphics Coordinator Company Name – City , State Managed a staff of seven in the production and design of yellow pages for over 20 universities. Managed and trained a staff of 25 full-time employees; assigning tasks and motivating them to meet deadlines. Managed and maintained a $45,000.00 Book Delivery / Supply budget. Organized and conducted training sessions for 200 sales representatives. Decreased bankruptcies and debt collections of over 10,000 accounts, saving $500,000.00 Designed and produced advertising and telephone directory covers for universities. Developed and implemented effective training procedures. Developed and implemented effective team building strategies. 05/1999 to 11/2012 Office Administrator Department Manager Company Name – City , State Supervised Administrative Staff by allocating work and ensuring deadlines were met. Hired and Trained Administrative Staff. Overseen the office and the needs of the staff which includes ordering supplies, setting up offices for new employees and training all employees on company software for processing time and expenses. Coordinated company meetings. Researched, coordinated and maintained contracts for maintenance of building, landscaping, office equipment and phone systems/service. Provided administrative support to staff (typing, phones, filing). Implemented company accounting software, Deltek Advantage/Vision. Maintained accurate recording of revenue, invoicing, and cash receipts. Insured implementation of proper controls and maintain accuracy of accounts receivable system. Prepared reports of aging and customer statements. Provided year-end support for audits, financial reports and tax preparation. Overseen complete account analysis. Analyzed collection reports and made contact with customers' Accounts Payable Departments to ensure invoices are being processed for payment (collection calls). Provided reports to Project Managers/Team Leaders to utilize in project budgeting, project progress and performance. Prepared monthly financial reports. Generated vendor and employee payments. Prepared monthly payroll reports for hourly employees. Provided training and knowledge on the usage of Newforma Software. Software designed to connect Architecture and Engineering firms to their projects. Education 5 1991 Bachelor of Business Administration : Finance North Carolina Central University - City , State Finance Skills accounting, accounting software, Accounts Payable, Accounts Receivable, Administrative, administrative support, advertising, billing, Book, budgeting, budget, cash flow, contracts, Delivery, direction, filing, financial, financial and accounting, financial analysis, Financial Analyst, financial reporting, financial management/ reporting, forecasting, invoicing, team building, leadership, materials, meetings, Microsoft Excel, office, Microsoft Word, office equipment, organizational, payroll, phone systems, progress, Quickbooks Pro, recording, sales, spreadsheets, tax preparation, telephone, phones, typing, upgrade, Vision, year-end | ADVOCATE |
303 | REGISTERED NURSE, SUPERVISOR Professional Objective Registered Nurse striving to deliver enthusiastic, quality and compassionate care to patients through independent judgment and collaborating with healthcare providers. All to achieve shared patient and facility goals. Education and Training December 23, 2011 Bachelor of Science : Nursing University of Maryland, Baltimore School of Nursing - City , State Nursing December 23, 2009 Associate of Science : Nursing Transfer Studies Anne Arundel Community College - City , State Nursing Transfer Studies August 2003 High School Diploma Broadneck High School - City , State June 9, 2007 Professional Experience 09/2013 to Current Registered Nurse, Supervisor Company Name - City , State 53 beds Oversee and delegate responsibilities to a 5 LVN, 4 RT and 4 CNA staff on a 53 bed sub-acute unit to insure proper adherence to facility policies and procedures. Perform complete comprehensive assessments on all admissions, re-admissions and current residents. Initiate, maintain and administer all intravenous therapies as ordered per facility protocol. Manage and monitor residents' skin conditions to prevent breakdown and provide complete wound care as needed. Relay any significant change of condition, laboratory work and client concerns to physician and responsible party. Advocate for each client through professional intuition, proficient interdisciplinary communication, and family and patient teaching. Provide specialized care for residents status post varying degrees of complex surgical procedures including delicate respiratory issues such as tracheotomy and mechanical ventilation cares. Compose comprehensive care plans in accordance with evidence-based research, the client's medical history and personal nurse to client interaction. Manage daily schedule to ensure that unit is safely and appropriately staffed. Conduct team in-services to inform and educate staff on changes in company policies and/or address any recent concerns. 02/2015 to Current Registered Nurse Company Name - City , State Assist patients with healing and recovery after surgery. Lead an in-service regarding proper use of responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Provide care for patients of different acuity levels ranging from medical-surgical to intensive care. Initiate and maintain cardiac drips, PCA pumps He/She communicates with the physician about changes in the patient's clinical condition including hemodynamic monitoring, results of diagnostic studies and abnormal results and symptomatology. 05/2012 to 08/2013 Registered Nurse Company Name - City , State Performed complete comprehensive assessments on all admissions, re-admissions and current residents. Reviewed clients' medical histories, test results and electronic medication administration records for safe dispensation of medications and care. Assisted residents with their activities of daily living. Provided specific and individualized care for adults, status post varying degrees of surgical procedures. Composed comprehensive care plans in accordance with evidence-based research, the client's medical history and personal nurse to client interaction. Advocated for each client through professional intuition, proficient interdisciplinary communication, and family and patient teaching. 11/2009 to 05/2012 Radiology Transporter Company Name - City , State Verified correct client information and kindly and professionally interacted with each client before his/her radiology exam. Answered client questions about his/her particular health test. Securely transported patients safely and timely to and from the Emergency Department and their designated radiology examinations using wheelchairs or stretchers. 08/2007 to 01/2010 Fitness Center Monitor Company Name - City , State Monitored the Fitness Center and ensured that only students and faculty/staff members exercised in the gym. Organized and distributed athletic uniforms and equipment. Arlington Echo Outdoor Education Center Assistant - planting vegetation that is indigenous to Maryland and caring for animal tanks/habitats. Involved in various church activities at Cecil Memorial United Methodist Church including assisting the choreographer of the liturgical dance team, and donating and delivering packages to disadvantaged families throughout the community. Licenses Registered Nurse License: 848911 (exp. 12/2016), BLS (exp. 07/2017), ACLS (exp. 09/2016), Hospital Fire and Life Safety Card (exp. 1/2020), Critical Care Nursing Certified, Dysrhythmia Interpretation and Therapeutic Modalities Certified, IV Therapy Certified, Mechanical Ventilation Certified, and participated in several dementia and stroke training courses. Skill Highlights Microsoft Office including: Microsoft Excel, Microsoft PowerPoint, and Microsoft Word. Proficient in Internet Explorer, Firefox and Point Click Care. Skills CNA, client, clients, client interaction, Internet Explorer, Mechanical, medication administration, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, policies, radiology, research, teaching, Therapy, Ventilation, wound care | FITNESS |
304 | INDUSTRIAL ENGINEERING INTERN Profile Outstanding productivity as high potential project supervisor and design engineer. Solid analytic and communication skills to resolve complex problems quickly and efficiently. Dynamic team leader with front-line experience in motivating team workers towards achieving specific goals. Hands-on experience in data analysis, discrete event simulations, manufacturing processes, process improvement, machine shop practices, welding and fabrication, and quality control. Exceptional project management skills utilizing customer commitment, team work, communication, planning and organization to achieve excellence. Skills C#, ASP.NET, Visual Basic, Ms Visual Studio, Ms Office Suite (Word, Excel, Project, PowerPoint, Access, Outlook, Visio), Simulations using Witness13 and SIMIO, ERP-SAP, SAS-STAT, AutoCAD Accomplishments Liaised with [group] to modify and improve overall product performance. Eliminated machine defects through recommendation of machine adjustments. Prepared plans and layouts for equipment or system arrangements and space allocation. Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with industry standards. Met with customers to help design custom entertainment centers, china cabinets, mantels and kitchen cabinets for residential homes. Supervised and directed over 25 employees on electronics designs that resulted in production yield improvement which later translated into $200K in company revenue. Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Created presentation materials for sales, customer relations and management purposes. Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. Saved 14% on supply costs by working closely with suppliers to ensure components met department quality standards. Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Professional Experience Industrial Engineering Intern 08/2014 to 12/2014 Company Name City , State Successfully re-designed and re-developed existing company labor system application using Visual Basic 6 that resulted in additional functions that aid labor hours update and easy computation of staff payroll. Performed on-site data collection, applied statistical techniques to process and analyze collected data and developed statistical distributions that are applied to simulation models. Assisted in creating and developing customized model, animations, and discrete event simulations and analysis using SIMIO for Salt Lake City Airline project. Industrial Engineer 01/2011 to 01/2013 Company Name Successfully redesigned equipment layout and process flow that reduced cycle time 13% and increased throughput using employee feedback process design, visual management, 5S technique and cell technology. Assisted in capital budgeting/return on investment (ROI) analysis and ensured program expenses are charged correctly and, researched and provided reasons for any discrepancies. Performed ergonomics assessments and made improvements on manufacturing methods to maintain a safe, less stress and productive work environment. Trained and guided technicians in lean and continuous process improvement methodologies including Kaizen, 5S, standardized work, line balancing and value stream mapping in woodwork operations. Industrial Engineer 01/2007 to 12/2010 Company Name Successfully revamped workstation layout, implemented ergonomic philosophy and 5S methodologies in equipment placing and material handling to ensure stress minimization and safety. This resulted in 24% reduced cycle time and 45% increased productivity. Developed, executed and managed capital project plans related to new/existing manufacturing processes. Conducted research and development investigations to develop and test new manufacturing equipment, processes and methods. Successfully carried out new equipment/facility layout design and analysis ahead of schedule saving company $272,655.00 (N49.07M). Improved work methods and maintained time standards using Methods Time Measurement (MTM), stopwatch time studies and work sampling studies including standardized work. Implemented process control plans by reducing non-value added activities within cell. This led to 62% reduction in overall lead time. Assisted with design of manufacturing systems, tools and fixtures per specifications resulting in 40% reduction in material loss and 90% reduction in ergonomic related operator injuries. Improved existing manufacturing procedures and developed new procedures for possible application to current production problems using DMAIC, value stream mapping. Verified production operations and product quality with design specifications, established procedures and customer's requirements. Performed monthly lean assessment and audits to ensure compliance. Designed, implemented and documented standard work instructions (SWIs) and standard operating procedures (SOPs) for employees about updated engineered standards. Participated and supported company initiatives such as new product development, lean manufacturing and continuous process improvement. Performed machine shop operations using manual and CNC lathe machines, boring machine, and grinders. Manufacturing Quality Engineer 01/2005 to 12/2006 Company Name City Performed inspections, checks, tests, and sampling procedures of incoming materials, sub assemblies or finished company products according to standards and specifications, and documentation of results in NCR and QC reports. Reduced quality issues by 25% during FY05 for critical machine components by developing root cause analysis and implementing corrective/preventive actions (CAPA). Conducted and documented process, environmental and quality control system audits and creation of audit finding reports using written procedures, ISO 90001 and ISO 14001 as audit standards. Education and Training Master of Science : Industrial and Manufacturing Engineering December 2014 University of Texas Arlington City , State GPA: GPA: 4.00 GPA: 3.92 Industrial and Manufacturing Engineering GPA: 4.00 GPA: 3.92 Bachelor of Engineering : Materials and Metallurgical Engineering June 2004 Federal University of Technology State Materials and Metallurgical Engineering CERTIFICATION
PMI, Certified Project Management Professional (PMP) July 2013 Certifications Lean Manufacturing Techniques, Six Sigma Methodology, Statistical Process Control, Earned Value Management Analysis, Continuous Improvement Techniques, Cost Estimation and Project Feasibility Analysis, Inventory Control, Supply Chain and Logistics Management, Time and Motion Studies, Safety Engineering (FTA, FMEA), Product Development and Design. Interests Member, Institute of Industrial Engineers.
Member, Tau Beta Pi Engineering Honor Society.
Volunteer, Mission Arlington, Arlington, Texas. Additional Information HONORS AND ACTIVITIES G. T. Stevens, Jr. Alumni Scholarship Award, UT Arlington. April 2014 Alpha Pi Mu Industrial Engineering Honor Society Award, UT Arlington. April 2014 Member, National Society of Black Engineers. Member, Institute of Industrial Engineers. Member, Tau Beta Pi Engineering Honor Society. Volunteer, Mission Arlington, Arlington, Texas. Skills ASP.NET, AutoCAD, budgeting, CNC, Continuous Improvement, data collection, Product Development and Design, documentation, ERP, grinders, Inventory Control, ISO, Languages, lathe, layout, layout design, Logistics, materials, Access, C#, Excel, Ms Office Suite, Outlook, PowerPoint, Word, new product development, payroll, philosophy, process improvement, process design, processes, Project Management, project plans, quality, quality control, research, Safety, SAP, SAS, simulation, Six Sigma, SQL, Statistical Process Control, Supply Chain, Visio, Visual Basic, Visual Basic 6, Ms Visual Studio, written | ENGINEERING |
305 | CLAIMS SERVICE SPECIALIST Professional Summary Medical Billing Specialist with 3 years experience in a fast-paced, multiple client medical billing company. Researched and denied claims and submitted appeals. Familiar with health billing and collections. Advanced knowledge of claims processing and pre-authorizations. Skills Medical terminology expert ICD-10 (International Classification of Disease Systems) Billing and collection procedures expert Hospital inpatient and outpatient records Inpatient records coding proficiency Outpatient surgery coding specialist HCPCS Coding Guidelines Familiar with commercial and private insurance carriers Insurance and collections procedures DRG and PC grouping Understands insurance benefits Research and data analysis Close attention to detail Adept m ulti-tasker Office support (phones, faxing, filing) Excellent verbal communication MS Windows proficient Customer service award Skilled trainer Excellent time management skills Microsoft Outlook, Word and Excel MS Office expert Supervisory training Accomplished leader Resource management expertise Knowledge of Medicare statutes and regulations Work History Claims Service Specialist , 10/2013
to 06/2014 Company Name – City ,
State Filed claims per NextGen system Discussing coverage's and liability with insured, claimant, and body shops. Also spoke with lienholders and medical providers. Typing and data entry Obtaining police reports to determine liability for claims Reviewing estimates and correspondence faxed, mailed, and emailed in. Issuing payments and scheduling rental reservations for insured and claimants. Precisely completed appropriate claims paperwork, documentation and system entry. Correctly coded and billed medical claims for various hospital and nursing facilities. Verified patients' eligibility and claims status with insurance agencies. Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data. Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations. Accurately posted and sent out all medical claims. Submitted electronic/paper claims documentation for timely filing. Claims Specialist , 10/2011
to 07/2012 Company Name – City ,
State Correctly coded and billed medical claims for various hospital and nursing facilities. Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Diligently filed and followed up on third party claims. Determined prior authorizations for medication and outpatient procedures. Pre-certified medical and radiology procedures, surgeries and echocardiograms. Researched questions and concerns from providers and provided detailed responses. Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing. Managed collections claims for unpaid bills against the estates of debtors. Accurately posted and sent out all medical claims. Submitted electronic/paper claims documentation for timely filing. Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services. Precisely evaluated and verified benefits and eligibility. Responded to correspondence from insurance companies. Identified and resolved patient billing and payment issues. Confidently and adeptly handled claim denials and/or appeals. Evaluated patients' financial status and established appropriate payment plans. Reviewed and resolved claim issues captured in TES/CLAIMS edits and the clearing house. Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable. Updated patient financial information to guarantee accuracy. Subject Matter Expert , 07/2012
to 10/2013 Company Name – City ,
State Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards. Created and maintained computerized record management systems to record and process data and generate reports. Supervised 15+ claims specialist and answered work-related questions via chat instant messaging system Took escalated calls from providers providing excellent customer service and solving all claim related problems. Manually reprocessed claims for accuracy after being sent back by facilities with questions about denials and non-payment. Cross-trained and backed up other customer service managers. Solved unresolved customer issues. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Identified individual development needs with appropriate training. Effective liaison between customers and internal departments. Defused volatile customer situations calmly and courteously. Healthcare Agent , Education Associate of Science : Medical Billing and Coding , Current Central Piedmont Community College - City ,
State Coursework in Business, Accounting and Healthcare Administration Coursework in Healthcare Management Coursework in Healthcare Administration Coursework in Medical Front Office Assisting High School Diploma : 10 2007 Skills accounting, benefits, billing, communication skills, customer satisfaction, customer service, customer service training, data entry, focus, insurance, listening, Medical Billing, police, problem resolution, Coding, Read, scheduling, supervisor, Typing, type | HEALTHCARE |
306 | INFORMATION TECHNOLOGY CONSULTANT Career Overview Accomplished information technology professional with over 18 years of diverse technology, process analysis, project management, and information management experience. Proven ability to successfully implement technology solutions, stay within time and budget constraints, and improve efficiency through proper risk management, task coordination, and resource utilization. Core Competencies Project Management Systems / Network Reporting Proposal Development Web Design & Development SOP & Policy Writing Systems & Process Consulting Document Management Technically-advanced information technology specialist successful in software administration and data communications.Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Qualifications Microsoft Windows (7, 8, 2012), Apple Mac (OS 7 - X, OS X Server, iOS), Unix/Linux (Ubuntu, Red Hat, CentOS, FreeBSD, SmoothWall Express) Server/Web Software: MS Exchange, MS SharePoint, MS IIS, MS Hyper-V, Apache, WordPress, CloudFlare, Documentum, CoreDossier, Oracle Workflow, DavMail HTML5, CSS, PHP, JavaScript, Java, XML, C++, Microsoft Visual Basic Applications: Adobe CS6 (Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Premiere, Flash, After Effects, Fireworks), MS Office, MS Project, Office 365 MySQL, MS SQL, MS Access, Oracle 11i, Sage ACT! Web content management Information security Content management systems Hardware: Dell, HP, IBM, Cisco, SonicWall, NetGear, FortiGateProgramming and design skills Optimizing and performance tuning Document management Web content management Accomplishments Print Graphic Support Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials. Requirements Analysis Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline. IT Training Successfully trained 25 employees to use new operating system. Project Management Managed complex BI/DW deployment programs, facilitating acquisition of business requirements. Prepared design specifications, developed reporting and analytics, tested and managed user adoption. Work Experience Information Technology Consultant January 2003 to Current Company Name － City , State Senior-level consultant and manager of IT systems and projects with over 10 years experience. Practiced successful design, administration, and development of business critical information systems for small to medium business clients onsite or via remote access technologies. Web designer, developer and hosting administrator for over 30 client domains, sites, and email. Consistently recommend, implement, and customize internal or cloud-based technology systems to fit client business processes. Facilitate and develop email, file, database, mobile, and web-based systems to meet client business needs. Achieved increase in client's customer exposure by launching marketing and corporate branding campaigns including logo and website design and development, SEO, Google AdWords, and social media Created and maintained procedures for hardware and software maintenance, migration, upgrades, and end-of-life Implementation and management of all high-level business technology projects Senior-level technical contact for client computer, network, server, and cloud-based systems Operations and technical specialist for consulting firm's business-critical systems Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer's nature of work and business volume Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking. Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends. Assisted clients with IT solutions; prepared written reports on solutions offered. Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management. Prepared and presented technical proposals for clients.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Systems & Document Administrator January 1998 to January 2003 Company Name － City , State Key senior-level member of the information systems team with a variety of duties including project management, document management and publishing, web design, print design, user training and systems administration. Promoted within two months of hire, again within the first two years and lastly promoted to a newly developed position. Achieved first global electronic submissions to regulatory agencies by implementing and validating an electronic document management and publishing system as the primary systems administrator, developer, and project technical leader. Resulted in NDA submission to the FDA ahead of target deadline saving millions in revenue. Implemented and maintained application servers supporting secure Internet communications and business critical systems. Created standard operating procedures, policies, development plans, disaster recovery, and other technical documentation in compliance with FDA requirements Project technical lead for company ERP system, several ongoing department projects and managed temporary and part-time employees and consultants Webmaster and graphic designer for Internet and intranet sites, print advertising, multimedia, and presentation projects Maintained Mac desktop computers and software supporting DNA Sequencer and robotic systems. Education and Training Bachelor of Science : Information Technology , July 2016 University of Phoenix Information Technology[Number] GPA Skills ACT!, Adobe, Acrobat, After Effects, Photoshop, Premiere, Apache, branding, business processes, C++, Cisco, Hardware, consultant, consulting, CSS, client, clients, Database, Dell, disaster recovery, document management, Documentum, Dreamweaver, email, ERP, features, Fireworks, Flash, FreeBSD, graphic designer, HP, HTML5, IBM, Illustrator, InDesign, information systems, Information technology, MS IIS, Internet communications, Java, JavaScript, Languages, Linux, logo, Mac, Apple Mac, marketing, market, access, MS Access, MS Exchange, MS Office, Office, MS Project, Microsoft Windows, migration, multimedia, MySQL, network, networking, Operating Systems, OS, OS 7, Oracle, developer, PHP, policies, print advertising, print design, progress, project management, purchasing, quality, Express, Red Hat, robotic systems, Sage, servers, MS SQL, systems administration, user training, technical documentation, Unix, upgrades, Microsoft Visual Basic, website design and development, Web designer, web design, Webmaster, Workflow, written, XML | INFORMATION-TECHNOLOGY |
307 | SECURITY AIDE I Professional Summary A Compassionate Security Aide that has strong experience working with developmentally disabled adults and creating individualized recreational plans to assist them with community integration. Skills Strong verbal communication Data management Extremely organized Project management Client assessment and analysis Powerful negotiator Self-motivated Staff development Conflict resolution Team leadership Risk management processes and analysis Process implementation • Huge experience with therapeutic recreational services, activities and programs • Outstanding knowledge of psychiatric patient care techniques • Thorough knowledge of working in acute care, assisted living and other healthcare setting • Good understanding of abuse reporting protocols • Familiarity with recreational therapy and therapeutic recreation programs. • Amazing ability to develop recreational therapy plans • Ability to design, implement, and coordinate therapeutic programming • Immense ability to build positive working relations with patients and colleagues • Remarkable ability to provide therapies independently or in groups Work History Security Aide I , 2017 to Current Company Name – City , State Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Performed initial client assessment and analysis to begin research process. Analyzed departmental documents for appropriate distribution and filing. Worked directly with department, clients, management to achieve result.. Developed new process for employee evaluation which resulted in marked performance improvements. Responsible for creative design for prominent project. Supported Chief Operating Officer with daily operational functions. Student Worker , 01/2016 to 01/2017 Company Name – City , State Complete clerical and data entry tasks, interoffice mail and file important documents. Support and provide coverage of the administrative desk; Adhere to the code of confidentiality in certain cases where discretion is required;. Record odometer reading and maintenance support provided to University's vehicles and driver assistance during event functions when additional support as needed. Resident Advisor , 08/2015 to 01/2017 Provide guidance, social support and security within Residential Life community, and foster an environment that allows 40 students to meet their academic goals. Increase students' knowledge of policies and procedures of Residential Life and increase students involvement in University, Residential Life committees and activities/events. Managing and documenting policy violations; Reporting maintenance and facility concerns and conducting Health and Safety Inspections Other duties as assigned by Residence Director. Student Worker , 08/2014 to 01/2016 Company Name Created biochar Pyrolysis, the process of creating a fine-grained highly porous charcoal that helps soils retain nutrients and water. Entered biochar data into excel spread sheet. Helped make chemical for research and maintained cleanliness of chemical laboratory equipment. Skills Academic, administrative, clerical, Coaching, CPR, data entry, laboratory equipment management skills, excel, reading, Rehabilitation, Reporting, research, Safety, sound, spread sheet. Education Bachelor of Science : Wellness-Kinesiology , 05/2017 Lincoln University - City , State Wellness-Kinesiology Diploma : Coaching , 2013 GC Foster College of Physical Education and Sports - City Coaching Completed 70 Credit hours in physical education and sports, GC Foster College of Physical Education and Sports Spanish Town, Jamaica INTERNSHIPPhysiotherapist Rehabilitation, Athletic Trainers Room : 12/2015 Lincoln University - City , State Set up equipment for students athletes*Assisted in treatment for students athletes *Treatments include wrapping and taping ankles, applying ice packs and conducting on ultra sound treatments. Shadow/Intern of Occupational Therapist and Physiotherapist rehabilitation Treatments , 12/2017 JCMG Orthopaedic Center - City Overseer OBJECTIVE To obtain a position as Recreational Therapist where I can maximize my skills and also contribute to the development of the organization. Accomplishments Track and Field, Team Member 2014 – 2017 NCAA Track and Field Outdoors, All American Award 2014 NCAA Track and Field Indoor Second Team, All American Awards 2015 - 2017 NCAA All Academics Awards 2014 – 2017 The National Consortium for Academic and sport Award 2015 Lincoln University Track and Field Award 2015 All-MIAA First Team Award 2016-2017 Certifications CPR Certificate 2017
Basic Psychiatric Training Course Certificate 2017
Lincoln University School of Education Honors Convocation Certificate of Excellence 2017 Additional Information VOLUNTEER WORK Officiate at Jefferson City High School Cross Country Meet LU Homecoming Parade MANRRS Recycling Club, conducts recycling weekly throughout the University campus Volunteer Track Coach at Old Harbour High School Volunteer Massage Therapy Treatment to Old Harbour High School Track Team | AGRICULTURE |
308 | COMMUNICABLE DISEASE SPECIALIST Summary Bachelors of Health Science with 7+ years experience in social services and medical health settings, working with diverse populations in the military, and public health care fields. Creative and resourceful social service professional talented at quickly mastering new skills and processing new information. Highlights Knowledge in the principles and practices of epidemiology as it relates to communicable disease surveillance, investigative techniques, conduct of outbreak investigations, and data management Knowledge of emergency preferred and Incident Command Systems (ICS) Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization Skill in prioritizing and organizing multiple tasks and the ability to complete projects in a timely manner Experience /Knowledge of HIV and STD Experience with Electronic Medical Record (EMR)Management Information System (MIS) Sendss Case Management, VHN Experience Disease Intervention Specialist (DIS) Experience/knowledge to interpret test result for HIV rapid test in clinic and field setting Respond to inquiries and provide detailed and technical information concerning related principles, practices, issues, measures, techniques and procedures Experience Communicable Disease Specialist January 2014 to December 2015 Company Name - City , State Assists in the implementation of timely disease intervention strategies to decrease the prevalence of communicable diseases. Performs investigations, data collection, analysis, and interpretation. Performs reporting and surveillance activities. Prepares documentation of all communicable disease case investigations occurring within the district. Provides case management to clients with various communicable diseases such as sexually transmitted diseases and HIV/AIDS. Provides direct diagnostic and therapeutic services for public health clients both in the clinic and field setting. Provides educational programs, outreach events sessions to enhance public understanding of sexually transmitted diseases and HIV/AIDS. Placement Specialist February 2013 to December 2013 Company Name - City , State Assessed the level of risk to children by conducting face-to-face interviews with the alleged child victims and their caretakers. Collaborated with law enforcement when children were physically removed from caretakers. Testified in court as to the level of risk to children placed in the agency's legal custody. Ensured that the children were placed in permanent stable families within as short a time frame as possible. Supervised visits between children and parents and testified regarding the status of the agency and/or parent's progress towards the court approved placement. Provided support to the families by providing early intervention and referrals to community services as well as providing resources for family counseling, mental health, food banks, and substance abuse programs in order for families to become self sufficient. Sexual Assault Response Coordinator August 2010 to May 2011 Company Name - City , State Ensured that victims of sexual assault received appropriate and responsive care. Tracked the services provided from the initial report through the final disposition. Advocated to ensure the views of the victim were considered in the decision-making process. Provided commanders with broader understanding of sexual assault through annual sexual assault prevention and response training. Conducted sexual assault case management to ensure all services offered or received were documented. Chaired the monthly case management meeting to improve reporting effectiveness. Provided tracking and reporting sexual assault numbers and dispositions of all military sexual assault cases monthly, quarterly, and annually. Administrative Assistant November 2009 to August 2010 Company Name - City , State Performed administrative support including word processing, mail preparation, copying, distribution, telephone calls, and travel orders for child youth personnel. Prepared a variety of correspondence, memorandums, and other reports in a timely manner required for day-to-day operation. Assisted in the maintenance of leave records, and time and attendance records on a weekly basis. Electronically sent and retrieved messages and ensured risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention) were followed. Demonstrated the ability to communicate effectively, orally and in writing. Healthcare Finder October 2007 to August 2008 Company Name - City , State Triaged all incoming specialty health care referrals/authorizations in order of priority for processing. Electronically entered TRICARE beneficiaries' medical information into a government database. Coordinated authorizations with physicians/or case managers according to established Humana contract and guidelines to include timely data entry. Monitored outstanding pended authorization referrals for timely completion. Communicated with all disciplines of the medical and military community. Identified and directed military family members to the most appropriate, cost effective medical care. Connected with customers to deliver an optimal customer experience. Education Certification : Six Sigma Lean Professional (SSLP) , 2014 Management and Strategy Institute LLC Certification : HIPAA Certified Professional (HCP) , 2013 Management and Strategy Institute LLC Bachelor's : Health Science Columbus State University - City , State Health Science Skills Effective and strong communicator (written and oral) skills Organizational ability and multi-tasking skills Problem solver – Creativity and forethought in anticipating and solving complex project issues Ability to respond in a flexible manner and reprioritize work as situations change Ability to demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns Ability to work independently and as part of an effective team environment Ability to maintain the security of sensitive and confidential information | HEALTHCARE |
309 | LEAD SENIOR SAP AUDITOR Career Focus Insightful, results-driven IT professional and CISSP with 6 years of risk assurance advisory experience in information technology security. Notable success directing a broad range of IT security assessments and corporate initiatives while participating in planning, analysis, and implementation of solutions in support of business objectives. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support. Certificates & Awards Certified Public Accountant (CPA) Certified Information System Security Professional (CISSP) Certificate of Cloud Security Knowledge (CCSK) Certified Internal Audit (CIA) Certified Information System Auditor (CISA) Industry Proficiency certified in Oil & Gas and Public Sector at Deloitte Earned Applause awards 5 times for Excellent Engagement Performance at Deloitte Professional Experience Lead Senior SAP Auditor February 2014 to Current Company Name - City , State Evaluated the effectiveness of corporate security policies and
influence best practice change by utilizing root cause analysis of audit
results across multiple units Developed and maintained
standardized audit programs to assess the policies and procedures governing
corporate security, email and Internet usage, access control, and incident
response Planned, supervised and coached IT auditors assigned on audits; develop
and managed security awareness and training initiatives to promote the success
of company-wide IT compliance Developed and
enhanced the corporate information security management framework based on COBIT Prepared and delivered recommendations enforcing
cyber security best practices alongside executive management including CIO and
CFO; presented security concepts, technologies, and risk mitigations to the
business groups
Identified on-board/off-board gap impacting Access Management, resolved
by updating organizational procedure shortfalls
Advised the development and
implementation of Business Continuity and Disaster Recovery (BCP&DRP) Plans
for 2 corporate R&D, 4 manufacture, and 1 commercial site Recruited and led 3 security
contractors build the risk assessment team charged with analyzing critical
infrastructure, developing reports to
document system vulnerabilities, and recommending appropriate solutions Managed and executed a proactive continuous risk
assessment process focusing on emerging risk throughout the corporation
Collaborated with external auditors to conduct in-depth
compliance audits and penetration testing, presenting results to senior Led internal audit exit meetings to discuss findings and management
action plans, and planned and executed follow-up testing to ensure action plans
were properly Demonstrated autonomous decision making and critical thinking skills in
performing analytical procedures, ensuring the effectiveness of the scope of
the engagement Senior SAP Security and Control Consultant September 2010 to January 2014 Company Name - City , State Conducted system security assessments based on NIST 800-53 for a public sector Generated security documentation, including: security assessment reports; system security plans; contingency plans; and disaster recovery plans Provided security support and evaluation to development teams in order to integrate information assurance/security throughout the System Life Cycle Development of major and minor application releases Configured and installed of GRC at various clients and ensured that segregation of duties (SOD) policies are successfully highlighted or mitigated, customized the ruleset at action and permission level for SOD violations Utilized Suite GRC 5.3 to perform SOD analysis within the Risk Analysis Remediation module (RAR), created and provisioned Super User Privilege Management (SPM) roles & user ID's through the SPM module and created user access requests in the Compliant User Provisioning (CUP) module Designed and created SAP roles including parent/derived composite and single security roles, security processes and user assignment workflows, and custom security restrictions; investigated and resolved SAP security issues through creation and changes to security roles Leveraged SAP's profile generator and authorization management tool to address security defects during a project's testing cycles, scope change requests and production support Consulted with key project and client stakeholders to solicit into the business and IT process control design Led control validation workshops with client team members Managed integration activities across related project teams and driving cross-team issue; coordinated with project team leads (functional and technical) and SAP security team members to resolve issues timely Led an internal team to develop the Enterprise Value Delivery methodology and templates for the SAP implementation engagements; developed training programs on firm technology project standards and delivered the training to ~200 professionals Audit Intern January 2010 to August 2010 Company Name - City , State Assessed the accessibility for 2 University of Texas websites accessed by 30,000+ users; developed the test scripts recurrently used by other engagements Worked closely with the department head to deploy an automated audit tool that led to streamlined processes Provided training sessions to 7 summer interns about the Audit Process IT Audit Intern January 2009 to August 2009 Company Name - City , State Worked with Team Manager to consolidate 3 excel reports into one dashboard to monitor the 10-student team productivity to better manage multiple audit engagements Promoted to the lead of 10 interns and assisted the director to manage the project status Education Master : Accounting (GPA 3.7) , 2009 McCombs School of Business; University of Texas at Austin; Austin, TX B.S : Accounting (GPA 4.0) , 2008 Jinan University; Guangzhou, China System Experience Enterprise Resource Planning (ERP) Business Solution - SAP GRC 10.1, SAP ECC 6.0, SRM 7.0, EWM 9.1, Sourcing 7.0, Solution Manager 7.01, BW 7.01, BPC 10.0, PI 7.3, Model N 5.6 Quality Software - HP Quality Center, Service Desk, IT Remedy, ServiceNow Platform Data Analysis - MS Excel, MS Access, QlikView Hobbies and Interest A serious cyclist and obstacle racer with a competitive mindset A world traveler and have been to 25 countries in 2 years Passionate about house improvement projects | AGRICULTURE |
310 | SENIOR INTERIOR DESIGNER Summary Experienced Interior Designer with a diverse knowledge base of design styles and techniques after living and working in different parts of the world. Proven skills in sales and project management. Successful at listening to the needs of the client and collaborating on a creative vision. Drafting in CAD, produce 3D renderings and monitor installations is part of my every day job. A team player who is an expert at m ultitasking and work under pressure to meet deadlines. Open for a position in the field of Interior Architecture and Design. Highlights ArchiCAD Cabinet Vision 3D Studio Max Adobe Photoshop MS Office
Design Adobe InDesign Languages: English & Swedish Conceptual Design Space Planning Construction Documents Drafting Cost Management FFE 3D Rendering Experience 09/2015 - Current Company Name － City , State Senior Interior Designer Conferring with clients to determine their specific needs. Create design concepts and space planning depending on client's needs and budget. Drafting and create shop drawings in CAD. Monitor installation process and service. Expert at multitasking, handling several projects simultaneously. 08/2012 - 08/2014 Company Name － City , State Owner / Freelance Designer Worked as a freelance designer drafting in ArchiCAD and producing 3D renderings to designers and clients. 01/2010 - 07/2011 Company Name － City , State Owner/ Freelance Designer Worked as a freelance designer focusing on space planning and FFE serving the Expat community in Shanghai. Furniture Design and sourcing. Education 2014 Academy of Art City , State Master of Fine Art : Interior Architecture and Design Interior Architecture and Design Skills CAD drafter, 3D Rendering, Space planning, FFE, Sales, Project Finance, Project Management, Multitasking, Team player, soon NCIDQ certified, beginner in Golf and expert Skier. Professional Affiliations ASID - Allied Member
IIDA - Associate Member | DESIGNER |
311 | CONSTRUCTION Experience 04/2015 to Current Company Name Repair a/c units Repair and replace water heaters, stoves, and refrigerators. Change out faulty valves and faucets. Unclog drains, toilets, snake clean-outs. Change out windows and locks. Make repairs to sheetrock if damaged, roof repairs and painting inside and outside. Controls inventory, creates orders with vendors. Train, coached and mentored staff to ensure smooth adoption of new rules. 07/2010 to 02/2015 Company Name － City , State Maintain 320 units in Jasmine Terrace complex, which consists of repairs to AC window units. Repair and replace water heaters, stoves and refrigerators. Change out faulty valves and faucets, unclog drains, toilets, snake clean outs. Change out windows and locks. Make repairs to sheetrock if damaged Roof repairs and painting inside and out. Controls inventory, create orders, with vendors. Trained, coached and mentored staff to ensure smooth adoption of new rules. 03/2007 to 05/2010 Construction Company Name － City , State Plumbing, roofing, sheetrock, painting. Replace water heaters. General apprentice and construction. 03/2005 to 03/2007 Painter Company Name － City , State Paint and repair the outside of problems in a timely matter. Pressure washed houses and made repairs to old / damaged frames. Education 2005 GED Central Florida College － City , State 2009 EPA Certified Universal Skills c, inventory, windows, window, painting, Paint, Plumbing, repairs, roofing | CONSTRUCTION |
312 | SALES Summary OFFICE & CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated and self-motivated individual offering a great background in office environment, with hands-on experience in quality customer service. Able to produce results above client and employer expectation. Excellent communication, organization and time management skills. Strong multi-tasking abilities, needing little or no supervision. Work well both independently and as a contributing member of the team. Proficient in Microsoft Office Suite and the Internet. Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly.Energetic, motivated assistant who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines.Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions and multi-tasking. Highlights Database Facsimile Filing Inventory Materials Mail Money Office machines Photocopiers Pricing and sales Scanners Telephones and voice mail. Experience Sales Mar 2015 to Current Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided cross training to 3 staff members. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 14 customer sales per day. Trained new employees on company customer service policies and service level standards. Sales Consultant Jan 2014 to Mar 2015 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, receive and distribute money, and address complaints. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Stock and clean all supplies, Inform customers of all sales and pricing along with information regarding all products. Close register. Stand on feet for long periods of time. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Attended team meetings each month to voice concerns and offer constructive feedback to others. Team Member Jan 2013 to Jan 2014 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, take orders, and address complaints. Handle large amounts of cash throughout the day. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Do prep work and stock supplies. Sanitize and keep cleanliness in order. Close register, and dining area. Sweep, mop and stock for next shift. Stand on feet for a long amount of time. Office Clerk Jan 2012 to Jan 2013 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Handled incoming and outgoing correspondence, including mail, email and faxes. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Compute, record and proofread data and other information, such as records. Maintain and update filing, inventory, mailing, and database systems, either manually or using a compute. Open, sort, and route incoming mail, and prepare outgoing mail. Review files, records, and other documents to obtain information to respond to requests. Deliver messages and run errands. Inventory and other materials, supplies, and services. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites and compiled information for meetings. Conducted extensive online and phone research. Education High School Diploma 2014 Gateway High School － City , State Languages Fluent in Spanish Skills Business correspondence Excellent communication Customer satisfaction Customer satisfaction Customer service Customer service Database Email Expense reports Faxes Facsimile Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent in Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites | SALES |
313 | BUSINESS DEVELOPMENT CONSULTANT Summary Experienced in all aspects of sales cycle from business development, prospect pipeline building, lead creation, and close. Experience 07/2015 to Current Business Development Consultant Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2010 to 07/2015 P&C Producer and Sales Agent Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2006 to 07/2010 Sales Representative Company Name － City , State Initiated and closed sales for a commercial and residential roofing contractor Established positive relations with customers and developed a timeline for project completion Arranged delivery of materials, availability of labor, and managed projects through completion. Education May 2006 Bachelor of Arts : Liberal Arts Environmental Studies Geography UNIVERSITY OF MINNESOTA DULUTH － City , State Liberal Arts Environmental Studies Geography Skills agency, delivery, insurance, materials, policies, roofing, selling, sales | BUSINESS-DEVELOPMENT |
314 | QA TEST ANALYST Profile Seeking a position as Manual Software Quality Assurance Analyst 4+ years experience as a Quality Assurance Analyst dealing with various levels of testing such as Functional, Regression, System, User Acceptance, Performance testing and Smoke testing. Experience testing applications based on different architectural platform such as Client/Server, Web Based and SAAS Industry experience in Finance, Banking, Retail and Health Care Well Versed with Agile, Agile Scrum, Waterfall, and V-Model methodologies Experience communicating and dealing with different stakeholders to meet the deliverable Experience with creating Test Plan, developing Test Scenarios and executing Test Cases and logging Defects. Well Versed in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Management Life Cycle (DMLC). Experience working with QA teams both offshore and onsite while communicating the client's requirements and expectations to execute the QA process smoothly on various projects. Able to effectively communicate, both verbally and in writing, using English, Hindi and Urdu. Experience doing Root cause analysis (RCA) on issues and identified defects to improve Product Quality. Experience in backend database testing by writing SQL queries to extract data for validation. Developed and maintained appropriate metrics to maintain quality control in the development process. Quick learner and can easily adapt to different responsibilities and technologies. Team player as well as ability to work independently and a self-starter. Strong analytical skills, combined with effective communication, organizational skills and planning ability. Able to handle multiple tasks simultaneously in a dynamic environment. Core Qualifications Operating Systems: Windows 95/ 98/2000-2007/NT, WIN 7 and XP Bug Tracking Tools: Quality Center, JIRA Databases: Oracle, SQL Server 2005/2008 Browsers: Internet Explorer, Firefox, Chrome, Safari Test Management Tools: Mercury Interactive Tools (HP): Test Director, Quality Center , ALM Mobile Operating Systems: Apple-IOS, Android, Windows Professional Experience QA Test Analyst , 09/2014 － Current Company Name Kohl's is one of the nation's largest and leading department store retail of apparel, accessories and home goods, based in Plano, Texas. I was working on Inventory Management Application that provides status and tracking on inventory. The Inventory Management Tools Interact with POS (Point of Sale) System, Vendor Management and Shipment tracking System. This Tool helps Kohl's to track & monitor the entire Inventory. My role as a tester was to test Kohl's Mobile app on different OS Platforms IOS and Android devices. Responsibilities: Participated in all phases of the development lifecycle that pertain to software quality assurance Reviewed and analyzed Business Requirement Documents (BRD), Functional Specification Documents (FSD) for completeness and testability to meet acceptance criteria. Actively participated and work with team to create Test Plan, Test Data and Test Cases document Tracked bug discrepancies by using "Quality Center" to store the details of bug discrepancies for enhanced regression testing. Continuously worked with the team to improve testing process. Provided feedback, clarification and training support as necessary to different stakeholders Tested Kohl's apps on different OS Platforms IOS, Android, Using physical devices like IPad, IPhone, Android, Windows Performed back-end testing using SQL queries to extract data and validate customers' Accounts, Points and Rewards history. Environment: Windows 7, Windows XP, Apple Mac book Pro Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Quality Analyst Assurance , 10/2013 － 07/2014 Company Name － City , State Humana is one of the nation's leading diversified health service company, serving members with information and resources to help them make better informed decisions about their health care and dedicated to helping people improve their health. Responsibilities: Actively participated in all the phases of the development lifecycle that associate with software quality assurance. Analyzed requirement document for completeness and testability to accommodate acceptance criteria. Performed testing to ensure the quality of products for business and ensure proper operation without defects Ascertained and identified test data based on pre-determined requirements to mitigate risk. Write SQL Queries to retrieve data and validate content against XML log files. Prepared Test strategies, Test Scenario and Test Cases and execute Test Cases to cover both Verifying and Validating. Implemented Regression Testing methodology for every new build release. Track the bug by using "Quality Center" and store the details of bug's discrepancies for enhanced regression testing. Continuously review and improve testing process. Worked in Agile environment and attended daily scrum meetings to provide daily status updates on project Provided feedback, clarification and training support as necessary Tested mobile apps on different OS Platforms IOS, Android, using physical devices like Blackberry, IPad, IPhone, Android Environment: Windows 7, Windows XP, Apple Mac book Pro. Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Manual Tester , 06/2010 － 06/2013 Company Name Bank M is a fast growing community bank, highly profitable financial holding company. The company provides a complete range of banking and other financial services to the customers through its basic business. The Banking Maintenance System (BMS) application provides the accounts lists, accounts summary and accounts transactions for the various accounts and the ability to transfer funds between the various accounts using fund transfers. My role as a tester was to test the application for cross browser compatibility, which involved Functional and Regression Testing. Create test cases for clients to manage different Finance/Account modules and benefits package. Establish and verify large volume of data by Manage accounts, Pay bills and Transfer funds. Responsibilities: Reviewed Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Cases. Representing QA in all stages of SDLC and responsible for QA deliverables. Prepare Test Plan, Test Scenarios and create Test cases with the help of Use Case Documents and Functional documentation for new POS application. Part of an Agile team participated in daily scrum meetings, Sprint/iteration planning meeting, Retrospective, reviews and developed test scenarios. Designed test cases for various Finance/ Accounts modules to manage new and existing clients and their various benefits package. Created and validated large volume of data via Manage accounts, Transfer funds, and Pay bills. Co-ordinate with the Dev Team to bring defects to closure. Participated in test design and execution of test cases to improve the quality of the software. Manually tested different credit/debit cards on POS device for bank certification. Involved in mobile testing process for the first launch of the application Prepared defect summary reports for management using Quality Center Continuously review and improve testing process. Performed Back-End testing by executing SQL Statements to extract data and verify output against the UI. Involved in the analysis, modifications for existing test plans and test cases. Environment: Windows XP, Safari, Windows 7 Software: MS Excel, Quality Center.Net, SQL Server. Microsoft Office, XML Qatar Airways, Tanzania. Jr. Quality Assurance Analyst , 07/2009 － 05/2010 Worked as QA for Qatar Airways IT's several web based applications for different projects such as tracking System Wide upgrades. Qatar Airways offers frequent flyer program to its members. They also use Sky Miles, Within Sky Miles. They started to ask their members for a pin number which when entered, goes to members' info table and gets saved. This option was implemented for security reasons. Responsibilities: Involved in the full Testing Life-Cycle from analyzing Business Requirements to testing phase. Prepared test scripts for testing GUI and Security (PCI Compliance). Responsibilities included meeting with team and preparing test strategies and testing approach. Wrote test cases and execute them manually using Test Director in Test Lab. Conducted Regression testing, identified Bugs/Defects and logged the issues in Defect management in Test Director Conducted Mapping to easily identify results in Requirements from Test Director Write SQL queries to retrieve data from the database Environment: Windows XP, Quality Center. Education Jun 1999 University of North Alabama Bachelors Marketing Marketing Graduated Yes Yes Additional Information STATUS:
Permanent Residence Card (Green Card) Skills .Net, Agile, Apple, approach, ask, banking, basic, benefits, book, Browsers, content, credit, clients, Databases, database, debit, documentation, XML, fast, Finance, financial, Functional, funds, GUI, HP, Internet Explorer, Inventory, Inventory Management, Apple Mac, meetings, Mercury Interactive, MS Excel, Microsoft Office, Windows 7, Windows, WIN 7, 2000, Windows 95, 98, NT, Windows XP, Operating Systems, OS, Oracle, PCI, POS, Quality, quality assurance, QA, Requirement, retail, scrum, SDLC, scripts, Specification, SQL, SQL Server, Test Director, upgrades, Vendor Management | BANKING |
315 | TEACHER Summary M ath Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Highlights Central Missouri Math Educators club member Missouri Council of Teachers of Mathematics 2014 Conference Tutoring experience MS Office proficient Organized Timely Accomplishments While working for Beauty Brands I received two awards. I received the Award of Excellence and Shift Manager of the Year. The Award of Excellence is a company wide award and is awarded to one person from each district. Out of seven locations I was chosen for my district. I was presented the award at Beauty Brands annual banquet in Kansas City. I accepted the award from the founder and CEO and was recognized in front of all of home office, location managers, and other award winners. The next year I was awarded with Shift Manager of the Year for my district. Experience I have a little over 100 hours of observation and participation field experience. Sixty hours of my field experience are observations from algebra I at Lees Summit High School summer school and 6th grade math and social studies at Brittany Hill. Fifteen hours were spent at Holden Middle School tutoring 6th through 8th graders in various contents. I spent twelve hours observing special education students in both a general education and special education classrooms. I finished about twenty hours in a 6th grade math class at Grain Valley South Middle School. One of my peers and I taught three different lessons and led several small groups in discussions about various math articles. One lesson we taught was reviewing order of operations. Since the students were newly familiar with the information we wanted them to get some practice working on various problems using multiple operations. We played “I have, who has?” As each student read their equation to the class I would write it on the board so that they could visualize it and write it down. Students would call out the answer when it was their card and then we solved the problem on the board as a class before we moved on to the next card. The students really enjoyed this because it was something that we did all together and they saw it as more of a game and thought it was fun. Work History Company Name January 2014 to Current Teacher City , State Assigned to care for eight 18 month to 24 month olds on campus of UCM. Duties include but are not limited to changing diapers, potty training, feeding them breakfast, lunch, and dinner, putting them down for naps, cleaning and disinfecting, ensuring the safety of the children, observing and recording data about children, and communicating with parents about their child(ren). Company Name October 2012 to January 2014 Sales Lead City , State Had duties such as food prep, baking, frosting, decorating, and washing dishes. Also helped customers in the front house. Greeted, took orders, consulted, and checked out customers. I was in charge of all delivery orders and was the main delivery driver. I was responsible for checking and responding to Facebook posts and emails. Created up selling games and contests to motivate employees and created a promotional scavenger hunt for customers to play. Company Name August 2011 to October 2012 Assistant Manager City , State Assist with execution of annual store level financial plans to ensure that budgeted financial performance is met or exceeded. Complete and submit all required operating reports, forms, and projects. Conduct monthly store meeting and set goals for associates. Ensure that store safety and security measures are communicated and are being followed and that all operational procedures are being performed. Company Name March 2010 to August 2011 Shift Manager City , State Assisted the Location and Assistant Manager with recruiting, interviewing, hiring, and training new employees. Guaranteed that customers received 100% satisfaction and resolved customer concerns. I ensured that employees were performing store operations effectively and that marketing plans, promotional programs, and visual merchandising were properly executed. Assisted Location and Assistant Manager with evaluating employees. Education University of Central Missouri Present Bachelor of Science : Education City , State Metropolitan Community College 2012 Associate of Arts City , State Blue Springs High School 2009 Diploma City , State Skills Mathematics, tutoring, good team member, communication, childcare, managing, hiring, merchandising, recruiting, selling, recording | TEACHER |
316 | DIRECTOR, BUSINESS DEVELOPMENT Executive Profile Passionate sales executive and recognized, respected leader. Forward and creative thinker producing bottom line results. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Consistently exceeds revenue goals, opens new accounts and generates new business opportunities. Extensive experience in account and customer management. Proven track record of success. Skill Highlights National account management Business development Powerful negotiator Revenue production Sales forecasting and analytics Relationship cultivation New opportunity prospecting Strategic planning Category management Enthusiastic, professional demeanor Market analysis Project Management Core Accomplishments Launched CPG division of a 23 year old sales and marketing firm 90 days after employment began Top sales person nationally two months into plan at NCR Grew territory by 53% in the first year at NCR; Top 8% of sales representatives nationwide Increased revenue with Walmart by an additional $3.3M during first quarter at Azteca Milling Grew the business with Sam's Club at Glazer's by 15.98% in first year Increased item distribution by nearly 100% in one high-profile Sam's Club while at Glazer's Professional Experience Director, Business Development October 2014 to Current Company Name - City , State Solely built and launched the CPG division of 2020 Companies within 90 days of hire Created strategic alliance with similar company that expanded our reach into Canada Closed business with 3 new CPG clients within first 6 months of employment Oversees projects from conception to completion to ensure flawless execution for clients Consistently arranges client meetings locally and domestically to attain new or additional business Designed and implemented supporting sales reporting systems; designed customized templates in SalesForce.com to support field initiatives Developed cross-functional relationships with IT, Operations, Finance, Recruiting and Training to seamlessly integrate new division into existing culture Builds, executes and manages team of 20 account executives for technology client Strategic Account Sales and Consulting December 2012 to August 2014 Company Name - City , State Consistently exceeded monthly sales quotas by more than 100% Negotiated prices, terms of sale and service agreements for all programs, applications, and reporting services Oversaw sales forecasting, goal setting and performance reporting for all accounts Independently approached new opportunities in retail, selling outside of our targeted customer base Bundled numerous solutions when working with a customer's specific needs National Sales Manager May 2012 to December 2012 Company Name - City , State Oversaw National Accounts, distributors and broker partners to increase sales and distribution Responsible for sales within mass, food, drug, club and new business development Performed key account reviews, develop strategic market direction and identified competition Created development and expansion plans to ensure market share growth Delivered detailed presentations to key accounts and broker objectives for upcoming year Forecasted sales projections, allowances, promotional activities and prepared category reviews Category Sales Manager March 2011 to April 2012 Company Name - City , State Grew Walmart's business by an additional $3.3M million in revenue during first quarter Co-managed Walmart and Sam's Club account sales Interacted directly with buyers at Kroger, Supervalu, Safeway, Publix, Kehe, Jetro Customized sales reports and presentations utilizing SAP, Retail Link, and other software Created a private label product from development to rollout for large Big Box retailer Strategic National Accounts October 2007 to March 2011 Company Name - City , State Generated $26.8M in sales; grew the business with Sam's Club at Glazer's by 15.98% in first year Increased item distribution by nearly 100% in one high-profile Sam's Club Sold in excess of 3,600 items across many Glazer's categories for Sam's Club Managed vendors and inventory for 68 Sam's Clubs across 5 states Sold and implemented specialty buys to help drive incremental sales Forecasted sales needs to obtain domestic and international goods National Sales Analyst March 2005 to August 2007 Company Name - City , State Vendor co-managed inventories in 9 warehouses across the US Worked directly with Walmart buyers; Made recommendations based on analysis from Retail Link Researched and analyzed lack of distribution, exceptions and anomalies as well as trends National Sales and Marketing Analyst October 1998 to March 2005 Company Name - City , State Detailed responsibilities and achievements upon request Education High School Diploma : Honors, Advanced Diploma South Grand Prairie HS - City , State Technical Skills Microsoft Suite (Excel, Word, Power Point) Salesforce SAP Retail Link | BUSINESS-DEVELOPMENT |
317 | DIRECTOR OF BUSINESS DEVELOPMENT Summary SALES & BUSINESS DEVELOPMENT LEADER Sales & Business Development Leader with career track of driving substantial profit margin and sales growth through strategic leadership and client development. Noted record of delivering revenue growth through devising strategies, expanding market opportunities and establishing brand recognition. Recognized for ability to utilize innovative sales techniques to enhance business practices and improve productivity and profit results. Strengths in forging client and vendor relationships focused on driving bottom-line results and top-line performance. Skills Business Development & Sales Leadership *
Client Development * Strategic Planning * Market Expansion Team Building
& Leadership * Client Engagement * Market Analysis/Competitive
Positioning * Sales Presentations Sales Forecasting * Vendor
Sourcing/Relations * Change Management * Process Improvement * Profit
Improvement Experience January 2014 to January 2018 Company Name City , State Director of Business Development Director of Communications Progressed through roles based on performance and contributions. Led the development of strategies and tactical plans for driving sales and market share growth. Facilitated meetings with prospective and existing clients to conduct presentations and promoted event support and transportation services. Held direct accountability for all activities related to new business development, market expansion and account management. Partnered with executive leadership in devising strategic plans for expanding market and securing new business opportunities to maximize profit margin. Utilized various sales techniques, including warm calling, cold calling and networking to secure new business. Secured 4 new full-time accounts for event/transportation services, driving an 80% increase in business growth; achieved and maintained a 95% customer retention rate. Drove an increase in customer satisfaction rate to 90% by implementing and executing client engagement initiatives, as well as providing close, personalized service. Led the implementation of new systems and technologies to drive operational improvements, including VoIP system and Outlook email, both of which integrated with the Act! database system. Spearheaded the transition from manual to electronic systems, driving 5% cost reduction. Created and implemented numerous digital documents and forms to streamline operations, including written proposals, credit card authorization forms, transportation booking forms and workflow tracking sheets. Designed and implemented an onsite valet operational, logistical and traffic flow plan for use at a new location. Developed digital process for drivers to submit their hours and other information for billing usage. Built and managed strong vendor relationships to support event logistics; increased vendor network by 20%, negotiating favorable contracts to maximize profitability. Introduced a new staffing program, When I Work, which led to an increase in functionality and accountability and boosted overall employee participation and engagement. Screened, interview and qualified all employees for hire, recruiting new candidates to support staffing needs. Coordinated, supervised and managed teams of up to 30 responsible for coordinating and executing all logistics for large-scale private events. Monitored driver qualifications to ensure compliance with DOT (Department of Transportation) requirements; created and maintained DOT ledgers to support auditing procedures. Oversaw the planning of parking and transportation logistics for large public and parking events; coordinated ground transportation schedules and secured parking space as required. January 2013 Company Name City , State Inside Sales Representative Executed sales activities across Denver market, qualifying and prospecting investors for high dollar oil and gas investments. Utilized cold calling to identify and capitalize on potential new business opportunities. Interacted with prospects to inform them of new and current drilling projects to secure new partner relationships. Achieved 150% of weekly qualification quota by conducting 400+ cold calls daily, as well as exceeding established mailing target by 25%. January 2009 to January 2013 Company Name City , State General Manager Provided strategic leadership of operations at 2 retail locations, including production, performance, quality and service management. Hired, trained, developed and managed a team of 12, providing ongoing coaching and support to ensure optimal performance. Coordinated and maintained staff schedule to ensure adequate coverage. Held accountability for inventory control, customer service, marketing and compliance management. Drove 500% sales increase throughout tenure by introducing targeted marketing strategies and customer engagement initiatives. Sourced and secured local vendors and negotiated favorable contracts, yielding ~$20K in annual cost savings. Led the implementation of a new POS system and new labeling system to streamline retail procedures. Implemented a new process management tracking system to ensure accurate inventory control. Built relationships with outsourced marketing team to develop print advertisements and marketing strategies. Partnered with IT team to build a new website for driving brand exposure and potential client reach. January 2008 to January 2009 Company Name City , State Assistant Manager Supported the attainment of daily goals by assisting in overseeing the coordination and execution of sales, customer service and inventory management functions. Supervised and support a team of sales associated, training and coaching them on sales and marketing techniques. Tracked shipments and inventory levels, developed promotional marketing campaigns and monitored sales to ensure overall performance. Exceeded challenging sales goals by 30%+ by promoting and upselling products. Education and Training UNIVERSITY OF COLORADO City , State Bachelor of Arts : Business Administration Business Administration Skills account management, streamline, business development, cold calling, compliance management, inventory management, inventory levels, inventory control, logistics, mailing, marketing strategies, process management, sales, VoIP | BUSINESS-DEVELOPMENT |
318 | STORE KEEPER / PRODUCTION CO-ORDINATOR Summary To develop and find a place in the industry where I can utilize my skills through serving efficiently and with complete honesty, integrity and hard work for personal and organizational growth. Highlights Ms-Office (Excel, Word, Pivot & Vlookup) & Internet applications. Customer Service Oriented Merchandising Production Co-ordination Store Managing Inventory tracking Vendor management Shipment consolidations planning Warehouse and fulfillment Imports and exports Works well independently Accomplishments Credentials Institution/University Year of Completion B.Com C.K.Thakur College of Arts & Commerce Mumbai University 2008 HSC S.E.S College / Mumbai University 2005 SSC New English School / Mumbai University 2003. Experience Store Keeper / Production Co-ordinator 03/2014 to Current Company Name City , State Designation: Store Keeper / Production Co-ordinator Key Responsibilities: Maintained store facilities to ensure smooth functioning - Made arrangements and placed orders for new stock and supplies whenever necessary. Responsible for upkeep of various appropriate records of materials received. Received deliveries of ordered items and ensured that all the supplies were in proper order - Stored the supplies and items received in their designated place to avoid time wasted searching for items and general confusion. Maintained the budget of all the expenditures incurred and presented same to Manager. Reported to Prod.manager on a regular basis regarding the need/demand of items so that the future orders could be placed accordingly. Monitored the functioning of store equipment and reported problems and failures to the supervisor. To initiate action for stoppage of further purchasing when the stock level approaches the maximum limit. To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage, etc. Knowledge of Export, Basic PRO Skills, Portal related to Ministry of Economy & Labour. Knowledge of generating ASN & Shipment details in portals. Store Manager 12/2013 to 02/2014 Company Name City , State Key Responsibilities: Head responsibility to attain sales and varied financial targets. Attain ability to analyze and interpret financial goals or reports along with track individual as well as store results. Interview, hire and train employees (staff of 3-15) as per company guidelines. Provide positive work as well as shopping environment embracing diversity plus promote sales. Maintain effective communication as well as collaborate Area Manager plus home office. Implement and maintain promotional, operational and visual or merchandise standards plus initiatives Ensure stores along with work areas are utterly clean, secure plus well maintained. Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Category Management Incharge 07/2012 to 12/2013 Company Name City , State Designation : Category Management Incharge- Merchandising Key Responsibilities: Handling all Front-End & backend operation of the Diamond Category. Coordinating with all the department (Pre-Inventory, Inventory, Sourcing & Dispatch) as well with stores. Doing Price updation for all the revised prices of the merchandise for PAN India. Handling margins & printing tags for the revised prices. Solving stores related issues, Processing End customer & store orders through OMS. Working on Data Correction(Audit) for PAN India stores received from store(Memo Sales Report) Laisoning with logistics & accounts for the supportive documents required viz.VAT or Waybill for delivery of shipment to party add. Preparing all reports & data related to stores & dispatches. Working on MIS data stock Vs Sales, Category Vs sales for better implementation of available resources in order to Increase sales. Team Leader 02/2011 to 07/2012 Company Name City , State Leading a team of 2 ATL's & 40 Associates. Scheduling as per the store requirements Training ATL's followed by Coaching new cashiers & Backroom Associates. To ensure physical cash balance tallies with the books of accounts on a daily basis Compute and record totals of transactions & tally cash receipts & Vouchers from all the cashiers on a daily basis. To ensure cash deposit on a daily basis. Monitoring of Goods with Proper handling & documentation as well reporting to the H.O.if any discrepancies found. Handling total backroom process related to Binning, Bin audit & proper maintenance with all required amenities. Responsible for Purging of warehouse done every month for better sales & for better customer service. Periodic checking of inventory to ensure that the physical quantities are tallying with books / system. Use FIFO method for storing and picking the products. Working on Reports related to receiving's (Warehouse) & also working on daily discrepancies system vs actual.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Marked clearance products with updated price tags.Informed customers about all product lines and services offered by the company. Sr. Customer Service Executive 08/2008 to 02/2011 Company Name City , State Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Instruct staff on how to handle difficult and complicated sales. Train Front End associates and evaluate their performance. Answer customers' query about New launch and advise customers on Usage plan selection. Processed all sales transactions accurately and in a timely fashion. Education Bachelors of Commerce : Commerce 2008 CKT College of Arts,Commerce & Management Studies City , State , India High School Diploma : Science 2005 SES College of Arts ,Commerce & Science City , State , India High School Diploma 2003 New English School City , State , India Languages English,Hindi, Marathi & Tamil Personal Information D.O.B: 24-January-1988 Marital status: Single Nationality: Indian Date of issue 11-03-2010 Date of expire 10-03-2020 Place of issue MUMBAI Passport number H 8837359 Additional Information Interested working as an Jr.Merchandiser where in I can contribute my experience & knowledge for growth of company and an individual as well. Participated as an N.S.S volunteer for cleanliness awareness. Very diversified & adaptable with any kind of work provided. Can work under pressure & complete the work in a timely management. Managed difficult situation very efficiently & effectively. Skills Coaching, customer service, train employees, Internet applications( Excel, Ms-Office, Word, MIS) Inventory, logistics, Merchandising, purchasing, quality, receiving, reconciling, reporting, Sales, Scheduling,Supervising | APPAREL |
319 | BANKING CENTER MANAGER, ASSISTANT VICE PRESIDENT Summary Hands-on, dependable, dedicated team coach, who is goal directed as well as quality and detail conscious. Extensive passion toward developing employees to their fullest potential. Maintains a high degree of energetic leadership, problem-solving, planning and team building skills that lead to successful sales teams. Highlights Established track record of exceptional sales results. Advocate of continuous education. Excellent communication skills. Compelling leadership skills. Resolution oriented. Enthusiastic and Effective Leadership style. Accomplishments Currently standing at highest percentage achieved for banking center goals in 2014. Top 10% Banking Center in 2013 for Comerica Bank, Michigan Market. Developed two under-performing Banking Centers into top performing offices in 2011-2012 and 2012-Present Day. Top performing Assistant Manager Statewide for Comerica Bank in 2010. Experience 01/2012 to Current Banking Center Manager, Assistant Vice President Comerica Bank (Brooklyn Office) Promote the importance of higher education and assist employees with steps to achieve such goals. Nominated as a Banking Center Manager Mentor for new and existing colleague onboarding process. Directly manage the human resource processes for employees, including selection, training, performance management, individual career development and retention. Designated management trainer for first time Assistant Manager and Personal Bankers. Created and established a successful training program for new management personal after corporate program was eliminated. Develop and manage high-performing employees through positive and professional relationship team building skills. Hold weekly sales meetings, and daily debriefs pertaining to sales goals and operation changes. Utilize all sales tools; including profiling customer's needs through the use of various technologies, including generating business from call center leads. Exceed Corporates budgeting fee collection expectation. 01/2011 to 01/2012 Banking Center Manager, First Level Officer Comerica Bank (Grass Lake Office) Lead and direct sales, quality customer service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share, and customer and employee satisfaction. Actively coach and model behaviors concerning sales and services. Educate staff on corporate and operational changes and reinforce the benefits. Responsible for overall leadership of sales management and success of Banking Center. Complete financial assessments on clientele, analyze their needs and make professional banking recommendations based off of assessments. Proactively develop and maintain relationships with business partners. 04/2005 to 01/2011 Banking Center Assistant Manager Company Name Select, develop and retain a diverse team of high performing individuals. Lead by example and educate staff in the areas of: extraordinary customer experience, service excellence, and thorough knowledge of products and services. Coach and mentor individual development processes for assigned employees, including on the job training, career development, team development and ensure successful employee retention. Proactive behavior has led to consistently meeting and exceeding individual sales goals. Banking Center Licensed Financial Specialist with a proven successful background in conservative investment alternatives for retail client. Responsible for continual banking center training in all federal, state and local laws and regulations and to ensure completion of required coursework annually. Ensure staff is thoroughly trained on consumer compliance, transaction authorities, and up to date on fraud awareness. Maintain human resource records and administer disciplinary action employees. Actively participate in community events and planning of events that assist with company branding and recognition. Actively recruited and oversaw training for all new branch employees.Developed the annual branch business plan for maximum profitability and effectiveness. 01/2002 to 01/2005 Michigan Regional Account Manager Company Name Develop presentations to target top-producing agents and secure commitment and follow up with commitments and monitor percentage attainment of stated goals. Educate real estate agents on products and services available that would provide financial assistance with the transition of their new home owners in the event of any immediate mechanical failures. Strong knowledge of residential real estate law demonstrated through instructing an accredited continuing education course for realtors in the issue pertaining to risk management. Maintain marketing concessions and monitor their use judiciously while adhering to contract and call center policies. Mediate unresolved claims between consumer and Home Security of America through extensive negotiations. Present Home Security of America's message to individual agents and brokers, as a part of maintaining existing relationships as well as prospecting new clients through warm and cold calling. Expand client referral base through networking groups: Michigan Board of Realtors; Western Wayne Board of Realtors; Lansing Board of Realtors and Oakland Board of Realtors. Education 1 2012 Principles of Accounting-Jackson College (2013) Communication and Social/Organizational Change-Central Michigan University Graduate Program (2013) Introduction to Probability and Statistics-Jackson College (2012) Human Resource Management-Central Michigan University Graduate Program (2012). Organizational Dynamics and Human Behavior-Central Michigan University Graduate Program 1 2002 Bachelor of Science Michigan State University Skills Accounting, Assistant Manager, banking, benefits, branding, budgeting, business development, call center, Coach, cold calling, clientele, client, clients, customer service, direct sales, Financial, Human Resource, instructing, team building, leadership, team development, law, marketing, market, mechanical, meetings, Mentor, Office, negotiations, networking, Organizational, performance management, policies, presentations, processes, producing, quality, real estate, retail, risk management, sales, sales management, Statistics, trainer Additional Information Licenses: NMLS (2012-Present) Series 6 and 63 (2009) Life Insurance (2008) Michigan Real Estate (2004) Property and Casualty (2003) Professional Affiliations Brooklyn Irish Hills Chamber Member (2012-Present). Grass Lake Regional Chamber- Member (2011). Grass Lake Regional Golf Outing Committee (2011, 2012). Grass Lake Regional-Board of Directors Member (2011, 2012). Head of Manchester Area Chamber of Commerce Activity Committee (2007-2010). Manchester Chicken Broil Event Volunteer (2007-2010, 2014). Manchester Area Chamber Golf Outing-Committee Member (2007-2010). Manchester Area Youth Soccer Association-Volunteer Coach (2010). Co-Chair for March of Dimes-Comerica Bank Team (2007-2008). | BANKING |
320 | CONSTRUCTION PROJECT MANAGER Professional Summary Highly motivated and determined individual seeking full-time position where my previous financial, purchasing, construction, and project controlling experiences will drive the corporation's goals toward success Core Qualifications Proficient in the following software:
*Business Applications: SAP, PDM, AutoCAD, DWG TrueView, Hyperion Financial Manager, Sage Timberline, QuickBooks, Word, Excel (including V-Lookup, Pivot Tables, Macros), Access, PowerPoint, Project, Outlook, Visio, Concerto
*Illustration, Imaging, and Page Layout Applications: Illustrator, PhotoShop, ImageReady, Adobe Reader, Adobe Acrobat, KPT Vector Tools Experience Construction Project Manager April 2015 to Current Company Name - City , State Created, analyzed and implemented project definitions, schedules, budgets, scopes of work, and objectives for multiple programs and new construction projects. Developed project timelines and execution strategies to effectively match client expectations and deadlines while still maintaining a profitable gross margin of over 30% between actual cost and final invoicing. Simultaneously managed multiple construction projects, service events, and tours involving the launch of new programs and construction projects, the refurbishment of existing inventory, and the integration of new graphics, components, or configurations from pre-sale/proposal through execution and completion. Onsite duties included site staffing, oversight of install and dismantle, as well as ensuring compliance with tradeshow regulations. Issued work orders for shop production that were consistent with the signed quote and budgetary guidelines effectively converting "selling language" on the quote/work tasks to "production language". Garnered extensive knowledge in the areas of general construction, metal fabrications, electrical knowledge, theatrical and commercial lighting, paint systems and special finishes, digital and photographic processes, graphic production, draw perspectives, union jurisdictions, estimating techniques, pricing and costing principles, purchasing processes, and financial reporting. Project Controller / Accountant Intern November 2014 to March 2015 Company Name - City , State Managed Project Controller duties including developing project budgets, analyzing project cost-to-revenue records, and presenting weekly/monthly project review reports to upper management Maintained corporate general ledger through account reconciliations, journal entries, project re-classifications, and daily banking inquiries Assisted CFO/Controller by maintaining KPI files as well as developing new department metrics Coordinated multiple responsibilities for Accounts Receivable including updating and creating sales orders, invoicing commissions, and posting cash receipts Conducted Accounts Payable duties such as payment runs, processing invoices, and auditing expense reports Assisted Payroll by tracking labor hours of over 325 employees. Purchasing Analyst Intern June 2014 to November 2014 Company Name - City , State Implemented strategies eliminating internal and external NCMR's resulting in savings of $6 million annually Sourced products and raw materials of higher quality at lower cost structures consistent with business objectives Ensured efficient product flow by partnering with suppliers, distribution centers, and shipment tracking to maintain plant operations while accommodating time sensitive needs of customers Conducted internal and external plant surveys to analyze production flow and profitability levels while recommending systems to reduce overhead and streamline Designed supplier bidding website through joint effort with purchasing managers, completed website at minimal cost Developed procedures and controls that united purchasing, thus eliminating excessive expenditure. Project Controller June 2012 to June 2014 Company Name - City , State Developed cost estimates by evaluating construction quotes and material estimates, applying historical costs against current costs, and updating pricing schedules Controlled project expenses by classifying and evaluating project expenditures, comparing expenditures to project budgets, analyzing purchases, and assessing cost trends Selected sub-contractors by evaluating bids, locating and qualifying sub-contractors, attaining and maintaining sub-contractor documentation, and inspecting adherence to drawings, specifications, and schedules Guided project operations by developing, writing, and updating policies, procedures, and guidelines Maintained efficient production flow by developing and monitoring inventory systems. Education Bachelor of Science : Finance , December 2016 Oakland University - City , State Finance Skills account reconciliations, Accounts Payable, Accounts Receivable, Adobe Acrobat, Adobe, PhotoShop, streamline, auditing, AutoCAD, banking, budgets, cash receipts, Controller, draw, costing, client, documentation, estimating, expense reports, Financial, financial reporting, general ledger, graphics, graphic, Hyperion, Illustration, Illustrator, ImageReady, Imaging, inspecting, inventory, invoicing, lighting, Macros, materials, Access, Excel, Outlook, PowerPoint, Word, new construction, Page Layout, paint, Payroll, PDM, Pivot Tables, policies, presenting, pricing, processes, proposal, purchasing, quality, QuickBooks, Sage, selling, sales, SAP, staffing, surveys, Timberline, Visio, website | CONSTRUCTION |
321 | NATURAL RESOURCE SPECIALIST GS-12/5 Position Applying Realty Specialist (Generalist) Department of Interior Interior, Bureau of Indian Affairs Rocky Mountain Region, Division of Real Estate Services Announcement Number: STIMP-10879339-20-CW Objective I have over twenty years of experience as a student and at a professional level in Natural Resources. As a professional it has always been my goal and intention to serve and protect federal and/or trust lands. I have fulfilled Bureau of Indian Affairs mission and goals in the protection and management of our trust resources. I have demonstrated good sound conservation practices in which I have obtained from my educational and professional experiences in the Natural Resources field. I am knowledgeable in conservation practices, BIA Agriculture and Range Management Policies, Procedures and Practices. I am familiar with the Crow Land Use Bill, Wind River Reservations Grazing Resolution, Northern Cheyenne's grazing laws and the Three Affiliated Tribes Grazing Resolution. Through my experience I am very knowledgeable with 25 Code of Federal Regulations 162 and 166. I feel I have established or improved management practices for the Agencies I have served. I am devoted to my organization and am committed to the Indian Trust Land Owners and Tribes during my tenure with the Federal Agencies I have served. Education 2004 Montana State University-Bozeman City , State Range Science Bachelor of Science 2001 Little Bighorn College City , State Natural Resources Associate of Science 1992 Hardin High School City , State High School Diploma Experience January 2013 to Current Company Name City , State Natural Resource Specialist GS-12/5 I manage approximately 98 range units, which consists of tribal, allotted, government tracts and taken area. Duties require me calculate Animal Unit Months (AUMs), determine accurate acreage, establish conservation plans, invoice, modify and adjust yearly rental rate in TAAMs, issue 10-day show cause letters for non-paymet and cancellation letters should it be necessary. I am required to work cooperatively with the Tribal Natural Resource staff, members of the Natural Resource Committee and Mandan, Hiidaatsa, Arikara Tribal Council. I am required to provide technical assistance as requested to the Three Affiliated Tribes, updating or amending Grazing/Natural Resource Resolutions, assist in noxious weed projects, determining taken area acres (Non-Trust on-off acres). Most recently, worked in a partnership with the Tribe under a 93-638 contract to complete rangeland inventory providing technical assistance in grazing study. The completed inventory determined accurate range unit boundaries and allotments, updated stocking rates, Animal Unit Months (AUMs) and identified noxious weed infested areas. This prepared for a new permit period required updating grazing resolution, sending out over 18,000 Authorities to Grant Grazing Prividges to individual Indian interest owners, application and allocation process. Establish 5 year range unit permits once allocated. Prepare and write notices for non-compliance, non-payment, trespass livestock, 180-day notice of removal of allotment from range unit and other notices to permittees, land owners and the tribe. I direct staff in inspecting, sending notices and taking corrective action on trespass livestock on the range units and farm and pasture leases. Currently, there are 700 producing wells on Fort Berthold, approximately 400 are in the range unit or farm and pasture leases. I am responsible in identifying, planning and withdrawing oil & gas right-of-way from existing surface leases. Responsible for sending 180 day notice and withdrawing individual allotments (by majority consent) from range units. Investigate, determine trespass, take corrective action and assess penalties on oil or salt water spills on trust property. Assist with oil and gas/environmental mitigation. Locate and investigate trespass scoria pits, water depots, pipeline - take corrective action and assess as necessary. Mediate, consult and give recommendations when there is a dispute or conflict within the range unit or farm and pasture lease involving permittee's, landowner's and oil companies. Provide assistance in locating allotments to landowners using ArcGIS 10.5.1 and in the field. Determine idle farm and pasture tracts using TAAMs query and assist realty staff in advertising. Assist realty staff in meeting deadlines when necessary. Determine and locate current and potential homesite leases. Review acquisition and disposal conveyance documents for accuracy. Assist Acquistion and Disposal staff with estate planning, land exchange or gift conveyances. Respond to data calls from the regional office and central office, gather and compile documentation when in litigation thoroughly and promptly as requested. Provide documentation/packets for Appeals as requested by Solicitor. Assigned as alternative coordinator for the Agency Freedom of Information Act (FOIA), this requires me to gather documents, files and correspondences. Monitor TAAMs lockbox system for pending payments and disburse to Individual Interest Holders. Supervise and direct duties to natural resource staff. Supervise and direct duties to Agency staff when acting as Superintendent. Other supervisory duties include updating position descriptions and rating performance appraisals. Take corrective action on insubordinate, non-performing and/or misconduct employee(s), should it be necessary. Act as Superintendent in her absence. Supervisor: Kayla Danks, Superintendent (701) 627-4707 October 2008 to January 2013 Company Name City , State Soil Conservationist GS-0457-11/4 I was responsible for the managment and development of conservation plans for trust lands (allotted and tribal) on the Crow Reservation. Responsible for accurate land classifications for farm and pasture leases, rights-of-way and conveyance using ArcGIS. I work cooperatively with other federal agencies, state agencies and Crow Tribe on conservation projects and the protection of trust lands. Updated, established and implemented conservation plans for expiring farm (irrigated and dry farmland) and pasture leases. This required me to determine access and non-access acres for Irrigable land. This also included inspecting, monitoring utilization and proper management of all farm and pasture leases. Assisted and recommends improvements on farm and pasture leases. I developed Trichomoniasis requirements which would be amended into the Crow Land Use Bill. Provided technical services to and/or field inspections until issue is resolved. I coordinated a bio-control project on leafy spurge. Provide maps, legal descriptions and technical assistance to Indian Trust Land owners and Lessee's. Perform fire duties when needed. Supervisor: Debbie Scott, Deputy Superintendent (406) 638-4433 June 2006 to October 2008 Company Name City , State Rangeland Management Specialist GS-0454-09 I conducted the rangeland inventory in conjunction with the Natural Resource Conservation Services, this required the identification of plants and ecological sites. I digitized range data which included scanning appoximatley 100 aerial photos which contained the similarity index. The calculation of Animal Unit Months (AUMs) and determining stocking rates was required using ArcGIS. Involved in conversion of IRMS and TAAMs this required me to encode AUMs, rental rates, tracts and legal descriptions for the Range Units. Wrote conservation plans to meet goals and objectives for the range program. I was responsible for monitoring several range units determining use and trend. I was responsible for asssisting the general public for general information or creating maps. I updated and created maps for approximatley 43 range units using ArcGIS 10. I worked on conservation projects with other local government agencies and permittees.
Supervisor: Ramon Nation, Deputy Superintendent(307) 332-7810 August 2005 to June 2006 Company Name City , State Range Technician GS-0455-06 Compliance and monitoring of the range units on the Northern Cheyenne Reservation. Required to count and identify brands when cattle and/or horses are in trespass or in violation of Range Units. GPS, inspect and monitor fencline (range unit boundaries) and the Tongue River Pipeline Project. Assist the public and agency staff in land status questions and map request. I was responsible for creating maps for range units. I was assigned Natural Resource Conservation Service liason, assisting in managment plans with area ranchers. Assist range manager in calculating AUMs and determine surplus AUMs for leases. Supervisor: Gabe Morgan (406) 477-8242 June 2005 to August 2005 Company Name City , State Soil Conservationist GS-458-05 Conducted Approximately 50-60 line transects for various Big Horn County Ranchers. This required identifying, clipping and weighing native grasses, forbs and shrubs within 1 100 ft. transect. After documenting data and taking photo points the data was then entered into the system. This determines the trend and condition of the pasture and range units. The data is then used for Conservation plans and practices once the AUM's and stocking rates were determined. Supervisor: Jodi Hastings (406) 665-3442 May 1999 to September 2003 Company Name City , State Natural Resource Specialist (student trainee) GS-454-4 Responsible for conducting compliance checks on Bureau of Land Management (BLM) administered gravel pits. Responsible for writing Environmental Assessment (EA) for Application to Drill (ADP) for oil and gas wells in which I concurred with Natural Resources Specialist. Participated in joint effort with oil company, BLM personnel, and surface landowner to discuss and alternate planning methods for the clean-up and rehabilitation of oil well disaster. Responsible for rehab of abandoned oil wells which included reseeding and erosion control. Participated in Range Improvement Projects such as planning for fencing, pipeline installation, spring development, water catchment pits and possible sites for water wells. Processed Federal Grazing applications, this required assurance of AUM's. Responsible in conducting Rangeland Health Assessments on Federal Grazing permits to needed renewal. This required evaluating and determine the condition of allotments. Duties included identifying plant species, determine plant diversity, vegetative cover and erosion control when needed. Participated in BLM wild horse adoption. Participated in Fire Duties. Other duties include general office work, assisting the general public and other agency personnel when needed. Supervisor: Sandra Brooks (406) 896-5013 Skills TAAMs, ArcGIS 10.5.1, Trimble Unit, Garmin, ATV, Personal Computer - Microsoft Excel, PowerPoint, Microsoft Word, Write and Read Legal Descriptions, Read and Translate Title Status Reports, Identify plants, forbs and weeds. General Are you a U.S. citizen? YesDo you claim Veteran's preferance? NoWere you ever a Federal Civilian employee? Yes GS-401-12 step 4 from January 2013 to PresentAre you eligible for reinstatement based on career or career-conditional Federal Status? Yes Referances Austin Gillette, Fiduciary Trust Officer - Office of Special Trustee (701) 627-4707 Edward Lone Fight, Former Superintendent - Wind River Agency (701) 421-4222 Thomas Wells, Retired Deputy Superintendent/Former Supervisor (701) 441-1165 | AGRICULTURE |
322 | SALES REPRESENTATIVE Profile Accomplished and energetic sales representative with a solid history of
achievement in retail. Motivated leader with strong organizational and
prioritization abilities. Core Qualifications Fluent in Spanish Enthusiasm Team player Organized Cash handling accuracy Organized Time management Detail-oriented Excellent multi-tasker Customer- and service-oriented Reliable and punctual Enthusiasm Professional Experience Sales representative 12/2014 － 11/2016 Company Name City , State Confer with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or obtain
details of complaints. Keep records of customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken. Review insurance policy terms to determine whether a particular loss is
covered by insurance. Determine charges for services requested, collect deposits or payments, or
arrange for billing. Resolve customers' service or billing complaints by performing activities
such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue
service discontinuance orders, using computers. Solicit sales of new or additional services or products. Sales representative 09/2013 － 05/2014 Company Name City , State Confer with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or obtain
details of complaints. Keep records of customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken. Review insurance policy terms to determine whether a particular loss is
covered by insurance. Determine charges for services requested, collect deposits or payments, or
arrange for billing. Resolve customers' service or billing complaints by performing activities
such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information
from invoices and prepare invoices for returned goods. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Cashier 05/2013 － 11/2014 Company Name City , State Receive payment by cash, check, credit cards, vouchers, or automatic
debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that
amounts are correct and that there is adequate change. Answer customers' questions, and provide information on procedures or
policies. Calculate total payments received during a time period, and reconcile this
with total sales. Weigh items sold by weight to determine prices. Education Jun 2013 High School Diploma : Quest Academy City , State 2018 Associate of Arts : Chabot College - Political Science City , State Lan gu ages Skills billing, credit, English, forms, insurance, prepare invoices, Issue receipts, Listening, money, Persuasion, policies, Reading, recording, sales, telephone | SALES |
323 | PERSONNEL SECURITY SPECIALIST Summary Dedicated Security Specialist professional that possess and excutes a broad knowledge of division processes to include Personnel Security, Information Security, Physical Security and Industrial Security. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Highlights Security Asset Protection Professional Certification (SAPPC) Security Fundamentals Professional Certification (SFPC) Cleared for Top Secret information and granted access to Sensitive Compartmented Information based on a Single Scope Background Inestigaton. (Open PPR, 204 12 12) Joint Personnel Adjudication System e-QIP Microsoft Office Accomplishments Deployed in support of a Joint Special Operations Task Force in the CENTCOM Area of Responsibility (AOR). Provided full-spectrum security support to include Personnel Security, Information Security, Physical Security and Industrial Security. Worked with joint personnel from all services, as well as other government agencies. Experience Personnel Security Specialist 05/2014 to Current Company Name City , State Personnel Security Specialist within a Joint Command Presides over daily personnel security-related activities and maintenance of the established personnel security program in accordance with DoD Regulation 5200.2-R, Army Regulation 380-67 and knowledgable of other DoD and federal agencies Personnel Security Program policies Conducts prescreening interviews for Sensitive Activities (SA) position candidates Conducts interviews with personnel requiring security clearances and provides assistance on use of e-QIP Processes fingerprints in conjuction with initiating Single Scope Background Investigations (SSBIs) and National Agency Checks with Local and Credit Checks (NACLC) Conducts Local Records Checks (LRCs) with Provost Marshall Office (PMO) Communicates and coordinates directly with the Office of Personnel Management (OPM) along with the DoD CAF Assists command personnel in completing rebuttal packets to Letters of Intent (LOI) to Deny/Revoke an initial or current security clearance determination with Statements of Reason (SOR) in response to DoD CAF correspondance Oversees the suspension of all security clearances when denial or revocation is being recommended to the DoD CAF by commanders Managed and maintained the Personnel Security Management (PSM) net in JPAS for the command Grants Interim Secret and Top Secret access Self-taught e-QIP and assists subordinate units with the use of e-QIP Implements, monitors, reviews and evaluates personnel security investigations Provides assistance to individuals when derogatory information develops in the course of the investigation Provides training to Assistant Security Managers (ASMs) on use of both JPAS and e-QIP Conducts classification reviews Conducts preliminary inquiries into security violations and possible compromise of classified information Coordinates and conducts various Focal Point briefings for military, civilians, and contractors Conducts facility inspeciations to ensure compliance with regulations Security Specialist 07/2012 to 05/2014 Company Name City , State Direct assistant to the command Special Security Officer (SSO) on all matters pertaining to personnel, information, physical and industrial security Continuous management and reporting on the administration of SCI-associated security programs Enforcement of all rules and regulations to ensure that the Sensitive Compartmented Information Facility (SCIF) complied with all applicable construction and physical requirements, standards, and regulations Management and supervision of personnel and daily activities within the view of the Special Security Office Managed and maintained the Personnel Security Management (PSM) net on JPAS for over 5000 personnel, staff and transient Advised higher level management officials by preparing narrative reports that identified security deficiencies of findings and recommendation for corrections of the deficiencies Awarded for outstanding performance in providing 166 civilians and 66 foreign nationals with security clearance background checks associated with the Magnum Night Training Exercise Assisted in the development of the initial SSO Plan of Actions and Milestones (POA&M) to reaccredit a SCIF Conducted random and effective entry/exit reports (badge trace) via security software and video monitoring Conducted physical workspace and personnel security inspections Assisted the SSO on all matters pertaining to the annual SCIF inspections Managed handling, storing, and destruction of classified materials in compliance with DoD directives Enforced security policy on matters pertaining to processing, dissemination, and controlling of classified materials daily Conducted security indoctrinations utilizing digital media support equipment Coordinated SCI conference rosters and verify eligibility and access Coordinated and track polygraphs for eligible individuals Coordinated the foreign visit requests (FVR) and security clearance background checks for all foreign nationals in support of international training exercises Ensured all SCI personnel are educated on the DIA SCI Administrative Security Manual (M1), NAVSUP to DoD 5105.21-M-1, ICD 503, DCID 6/9, ICD 704/705, SSO Navy BANIFs, Joint DODIIS and JANFAN series of instructions, DoD, and National Industrial Security Program (NISPOM) for handling Special Intelligence and SCI material managed the SCI Courier System and enforced strict compliance with security regulations established by Defense Courier System. Assistant Command Security Manager/ Aviation Ordnanceman 01/2008 to 01/2011 Company Name City , State Maintained and organized file
management for over 1500 security recordsfor military , civilian and contractor personnel
per SECNAVINST 5510.36 instructions Utilized Joint Personnel Adjudication
System (JPAS) to enter data and verify U.S. Navy personnel security
information Tracked clearance eligibility and access for over 1500 personnel
Sorted applications, fingerprints,
scheduled OPM notices, closed investigations, adjudications, SF-86s, SF-85Ps,
investigations for military and civilians programs Conducted personnel
security interviews, as required, to clarify allegations of a questionable
nature with regard to security clearance eligibility Administered record
checks utilizing Single Scope Background Investigations, National Agency
Checks, National Agency Checks with Inquires and Secret Periodic
Reinvestigations to determine and recommend security level eligibility Assembled and loaded ammunition
for an average of 4-5 Naval helicopters daily Serviced aircraft guns and
accessories when ship was in port Stowed, assembled and loaded aviation
ammunition including missiles, bombs and rockets Assembled tests and
maintained air-launched guided missiles Supervised 12 sailors in the operation
of aviation ordnance shops, armories and stowage facilities Education Masters of Education : Curriculum and Instruction 2015 Concordia University Bachelor of Science : Criminal Justice 2013 ECPI University Job Related Training Naval Security Manager Course,
S-3C-0001; DoD SCI Security Officials Course; SSO Navy SSO/SSR Professional
Training Course; SERE 100.1 Level A Code of
Conduct Training Course (FOUO); FSO Program Management for
Possessing Facilities Curriculum; FSO Orientation for
Non-Possessing Facilities Curriculum; Safeguarding Classified
Information in the National Industrial Security Program Course and Exam; Basic Industrial Security for the
Government Security Specialist Curriculum; Introduction to the National
Industrial Security Program (NISP) Certification and Accreditation Process Course and Exam; NISP Self-Inspection Course and
Exam; Risk Management for DoD Security
Programs; Information Security Emergency
Planning; Introduction to Personnel
Security Adjudication; Security Policies, Principles and
Programs Course and Exam; Introduction to DoD HSPD-12 CAC
Credentialing Course and Exam; Completed All Eight Certification
Courses Related to e-QIP; Completed All Training for
Operation and Administration of JPAS/JCAVS; Transmission and Transportation
for Industry Course and Exam; Developing A Security Education
and Training Program Course; Visits and Meetings in the
National Industrial Security Program Course; Personnel Clearances in the NISP
Course and Exam; Facility Clearances in the NISP
Course and Exam (November, 2013) NISP Reporting Requirements
Course and Exam; Understanding Foreign Ownership,
Control or Influence (FOCI) Course; Industrial Security
Facilities Database (ISFD) Facility Clearance Verification and Notifications
for Industry; Special Access Programs (SAP)
Overview; Social Networking; Integrating Counterintelligence
(CI) and Threat Awareness into Security Programs Course; Sensitive Compartmented
Information (SCI) Refresher Course and Exam; Temporary Sensitive Compartmented
Information Facilities (T-SCIF) Training; Completed an additional
twenty-five online courses pertaining to Information and Personnel Security Professional Affiliations Military Intelligence Corps Association (MICA) | AVIATION |
324 | E-COMMERCE SUPERVISOR Summary I am seeking a challenging position in management, where I can apply my experience to a company's objective and profits. I have a discipline approach to the task at hand and the ability to anticipate potential obstacles, which is contributed to a strong record of excellence for getting the job done safely. I am an optimistic & quick learner, I am safety conscious and have excellent organizational and multitasking aptitude. I currently plan and lead individuals in order to complete daily tasks in a timely and safe manner. Highlights Qualified to operate and train individuals on various equipment. Proficient in Microsoft Office Proficient in Exeter WMS Strategic planning Troubleshooting and problem solving Flexible Dedicated Experience E-commerce Supervisor , 02/2015 to Current Company Name Plan and manage daily workload. Lead and develop employees through teamwork and create continuous improvement through employee engagement that supports the companies values. Continually looking for ways to improve quality, safety, and productivity and communicating those ideas throughout the network. Currently helping to organize and lead the Safety Committee Co-Owner , 01/2006 to 01/2010 Company Name Develop and manage projects and budgets Experience in Real-estate law and procedures, contact with city offices, screen and select qualified renters. I continue to buy/renovate and rent out homes without a business name. E-commerce Coordinator , 03/2003 to 02/2015 Continuously directing and leading individuals to complete the objective. Sharp organizational skills preparing work assignments. Fostering teamwork by being enthusiastic and having a positive energy. Agriculture Worker , 01/1998 to 01/2007 State Manage & maintain heavy farm equipment. skills gained- responsibility, flexibility, self-determination and confidence. Education and Training Electrical/Electronics Engineering Technology, AAS Presently attending Owens Community College - City , State GPA: 3.93 2012 Active Participant in the 5S program 2010 Owens Community College - Toledo OH -Photovoltaic Certification 2007 Training Assistant Position Workshop 2006 Online/Phone course for Mentors of America 2004 Participated in Best Buy Lean Team Graduate : 1998 Riverdale High School Skills attention to detail, continuous improvement, logistics, excel, power point, word, network, internet research, organizational skills, , safety, teamwork | AGRICULTURE |
325 | LIGHTING DESIGNER Professional Summary Computer savvy and proficient with design tools for Architecture and Electro-Mechanical Design [Job Title] who continually searches for new inspiration and stays savvy on current design trends. Proficient in Adobe InDesign, SketchUp and Rhino. [Job Title] whose multi-faceted specialty ranges from design of accessories and furniture to lighting design. Motivated Visual Merchandising Designer involved in all stages of design from product inception and development to production. Results-oriented [Job Title] who delivers cutting edge and creative designs within strict time frames. Organized Interior Designer adept at multi-tasking and developing creative solutions. Successfully coordinates with vendors and manages construction teams with ease. Skills Building codes knowledge Complex problem solving Strong analytical ability Excellent attention to detail Commercial interior design Working drawings and procedures Space planning methodology Design process Carpentry Sketching Rendering Digital drafting 3D rendering software Proficient in SketchUp Work History Lighting Designer 12/2013 to 11/2014 Company Name – City ,
State Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Prepared construction documents and details to implement design concepts. Originated and developed creative design concepts. Architectural and Electrical Design/Drafter 03/2008 to 12/2013 Company Name – City ,
State Architectural and Electrical Design/Drafting. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Architecture Intern 05/2007 to 02/2008 Company Name – City ,
State Consulted with clients to determine architectural preference to meet overall design goals. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Facilitated requests regarding product information, installation methods and product upgrade options. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Senior Electro-Mechanical Designer & CEO 01/1990 to 01/2005 Company Name – City ,
State Raytheon E-Systems. Motorola. Cadence. Consulted with clients to determine architectural preference to meet overall design goals. Researched industry in the area of green building and environmental design. Assisted clients with budget considerations regarding products and materials. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Facilitated requests regarding product information, installation methods and product upgrade options. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Senior Electro-Mechanical Designer 02/1986 to 11/1989 Company Name – City ,
State Successfullyresolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Design/Drafter 05/1980 to 01/1986 Company Name – City ,
State Consulted with clients to determine architectural preference to meet overall design goals. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Education Bachelor of Fine Arts : Interior Architecture 2013 The University of North Carolina
- City Interior Architecture BIM and Design Graphics coursework Continuing coursework in Sustainable Design Architecture coursework Color Theory and Perspective course Historic Conservation & Adaptive Re-use
Sustainable Design Practices
Energy Efficiency in the Building Envelope :
- Historic Preservation sustainable design practices energy efficiencies in the building envelope Associates : Applied Science Architecture Technology Wake Technical Community College
- Applied Science Architecture Technology Recipient of Home Builders Association Scholarship Recipient of Merit Scholarship Building Construction seminar BIM and Design Graphics coursework Architecture coursework Officer of Architectural Club Construction Materials & Methods Building Codes Solar Technology Civil Engineering Construction Estimating Project Management :
- Drafting Certificate : Electrical and Mechanical 1980 Island Drafting & Technical Institute
- City ,
State Accomplishments Lighting Design for Rex Hospital and Duke Stadium Press Tower Skills AutoCAD, Cadence, Client, Documentation, Drafting, Estimating, Leadership, Team lead, Lighting, Materials, meetings, Motorola, presentations, Press, Project Management | DESIGNER |
326 | SALES REPRESENTATIVE; SALES MANAGEMENT Summary I am submitting this resume to you because I am interested in the job opening that you have on the business side of AT&T. My name is James Sauders and I have worked in retail sales in some form since I was 14 years old and the last six and a half of those years have been spent working for AT&T in retail. I'm a hard working, loyal and energetic manager and top-rated sales associate with more than 8 years of leading dynamic sales teams in fast-paced markets. I'm always early and if doing the job correctly means traveling to meet individual customers based on their time constraints, then working late is what I'll do. I don't quit until the job is done and I know customer service will be my number one priority along with hitting my goals. I know that I would be an excellent fit for this position and a reliable source of success for your team. Thank you for taking the time to review my information. Highlights I have had multiple sales representatives promoted directly from my sales team based on my ability to translate my sales knowledge into positive results for them I have been consistently at the top of any sales team I've ever been on While a manager for a technology company I helped us hit 14 straight months of us being in the top 10 stores in the nation out of over 600. Was given a customer service experience award as a sales rep for being over our customer satisfaction goals with AT&T I've been given multiple awards for my sales results through various companies Was selected as 1 out of only 10 total freshman allowed into student government my first year at the University of Louisville Selected to represent my high school as a member of West KY Teen Leadership Group Intelligent, self-starter, motivated, a "think outside the box" problem solver, extremely competent in sales & sales management, positive and self sufficient Was selected as number one business student out of 350 students in my graduating class in high school Was president of both the Student Bank and chapter of FBLA at my high school and a regional FBLA officer Selected Mr. Future Business Leader of America regionally in 2001 Given full academic scholarship to the University of Louisville I was selected for the first year of the Retail Manager Development Program with AT&T, and one of only a handful of managers chosen for it Was invited to attend Nation Young Leaders Conference as a senior in high school Was invited to first ever Global Young Leaders Conference in Australia Selected as 1 of 5 attendees out of over 350 to represent group for Mock United Nations Assembly Experience October 2009 to Current Company Name City , State Sales Representative; Sales Management As a sales representative I was responsible for hitting various sales targets and was ranked number one in my store for the entire, but only year I was a sales rep. Lead in wired sales, feature & accessory sales and customer service scores Won an award for being over goal for customer service scores for the year. Within three months of being hired I was asked to assist in training new sales reps. May 2007 to March 2008 Company Name City , State Airman/Cryptologic Linguist As an Airman I was selected out of 52 squad mates to run time scheduling/management/instruction over our entry control procedures Was selected as Dorm Leader for my flight Was picked to handle sensitive data transfers/processing information out of over 500 Airman Was trained in foreign linguistics in both Arabic and Russian before being honorably/medically discharged June 2004 to May 2007 Company Name City , State Technology Sales Rep/Technology Sales Lead/Technology Sales Manager As an employee of Circuit City I worked my way up from entry level sales rep to tech sales lead and then tech sales management Consistently leader in both hitting sales targets, hitting customer service based results and extended warranty sales Responsibilities included leading knowledge of our products, building value with customers to uncover their needs and sell to our products and services, signing them up for extended warranties as well as installation services, continuing to do these things as tech lead and then tech manager as well as driving my reps to hit those same goals Assisted in hitting over 14 months straight of being in top ten of company for customer service results Awarded sales associate of the month over 6 times in the same year, then selected as over sales leader/team player for the year Education 2005 University of Louisville City , State , United States Bachelor of Science : Double Major in Political Science/History Attended the University of Louisville on full academic scholarship Currently enrolled towards a degree in Organizational Leadership & Learning, with a specialty in leading/training Plan on moving to MBA/HR Degree after graduation Military Experience May 2007 to March 2008 Company Name City , State Airman; United States Air Force Used time in service to develop leadership & organizational skills Developed a habit of exceeding/leading in a position by always learning about the skills/responsibilities of the person above me and the person below me in order to keep continuity/consistency in results/duties should we lose a team member Led & trained other members/airmen in multiple areas Was tested and selected for proficiency in foreign languages | SALES |
327 | FITNESS SPECIALIST Summary Energetic Personal Trainer with educational background in Physical Education, Sport Training and exercise Swimming. Experienced Personal Trainer with 10 years conducting one-on-one training sessions in an upscale fitness studio. Advanced training in metabolic testing, nutrition and weight management consulting. Highlights Fitness assessments Body Mass Index (BMI) knowledge Understanding of body fat tables and BMI Fitness equipment operation Weight management expert CPR and First Aid certified Understanding of human anatomy Gymnast AED certification Fitness equipment expertise Fitness programming specialist Accomplishments Material Development Created Physical Education targeting Pk - 12 to create an engaging educational experience. Completed an average of 30 ore than fitness assessments per month. Team Building and Leadership Education Strategies Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Experience Fitness Specialist Aug 2015 to Mar 2016 Company Name - City , State Instruct of group exercise classes. Provide one-on-one consulting, training and motivation. Perform fitness assessments, determine exercise prescriptions, and design workout programs for the clients. Contributed to a 10% increase in sales for the personal training department. Guided clients in safe exercise, taking into account individualized physical limitations. Taught clients how to modify exercises appropriately to avoid injury. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Arrived on time, prepared and attentive for every training appointment. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Demonstrated and explained fitness program benefits to members, resulting in a 75% increase in member participation in paid classes. Physical Education Teacher Jan 2014 to Jan 2016 Company Name - City , State Contributed with the community in ludic Activities. Encouraged the students to engage in fitness gram and other activities in the gym to meet fitness goals. Demonstrated and explained fitness program benefits to members, resulting in a 80% increase in students articipation. Implemented for the entire school community the program of Health and Wellness. Implemented the A&M Nutrition Program for Schools. Member of light House of leader in me (7 Habits). Physical Education Teacher and Swimming Head Coach Jan 2010 to Jan 2013 Company Name - City , State Recruited and met with prospective student-athletes to discuss their experience and goals. Monitored the academic performance of student-athletes in addition to their athletic progress. Helped develop each participant's physical and psychological fitness. Coordinated scheduling and field and facility use with the activities office. Establish and designed various cross-curriculum warm-up activities and trainings with basic skills to enhance connections between school subjects and the students athletes. Maintained accurate statistics, records and results of each season. Played an active role during parent-teacher conferences, and updated parents regularly on their child's progress in the classroom. Protect student athletes mental, physical and nutritional; also the equipment, materials and facilities. Apply and enforce student discipline during athletic contests and practice sessions. Motivated and encouraged student athletes to do their best during practices and games. Communicated effectively with parents and Boosters, including organizing and leading meetings. Strength and Conditioning Trainer and Assistant Coach of Swimming Jan 2005 to Jan 2011 Company Name - City , State Perform fitness assessments, determine exercise prescriptions, and design workout programs for all the team members. Arrived on time, prepared and attentive for every training. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Instruct of group exercise classes. Assistant coach of swimming program in the American University. Perform administrative tasks associated with facility operations. Education Masters of Ph. Ed , Sport Training 2012 University of Turabo - City , State , United Stated Sport Bachelor in Arts of Education , Physical Education 2008 American University of Puerto Rico - City , State , Unated Stated SECONDARY Skills Computer literate: ( Excel, Power Point, Word, Mind Body) Conferences: consulting, Designing, health promotion. Educator and Bilingual | FITNESS |
328 | SR. MORTGAGE BANKING EXECUTIVE Executive Profile Highly qualified and accomplished financial professional offering 10 years of experience in leadership and direction in the financial services and financial products industries. Robust background with loan Funding, servicing, asset management, and loss mitigation strategies. Excel in professional staff training, development, mentoring, and production. Goal-focused Mortgage Executive with commitment to bottomline success through effective sales development, brand awareness, and client satisfaction. Professional Experience Sr. Mortgage Banking Executive Jan 2013 to Current Company Name － City , State Identified prospects and solicited business referrals, by contacting realtors, attorneys and financial professionals in an assigned territory. Drove company expansion from 12-member mortgage brokerage with one office, to three and established new branch in Las Vegas, NV. Led teams to excel in highstakes environment while encouraging professional development and independent decision making. Obtained and maintained information about available loan products, processing procedures, underwriting guidelines and general departmental directives. Assisted with collection of loanapplication related documents and delivery of loan package, on a timely basis. Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan award averaging over $6, 00.00 in Net Revenue per funded loan. Awarded highest average loan amount for 201 $ Averaged 10 fundings per month and responsible for over $600,000 in Revenue to the company for 201. Created and Launched The Fraiman Group inside of Global Equity Finance along with effective marketing for my team. Sr. Mortgage Banker & Financial Advisor Dec 2011 to Jan 2013 Company Name － State Designed financial plans for over 100 high net-worth individuals and business owners including mortgages, insurance, retirement. Managed a team of ten Senior Loan Consultants forging new client relationships and servicing existing ones while maintaining large client base. 25 million in new loan production, 84 total new loans in 2012, 50% increase from 2011. Increased loan production as a team manager including 30% increase in loan production for entire team. Sr. Investment Advisor Jan 2007 to Dec 2011 Company Name － City , State Demonstrated record of success in Capital Raising via Private Placement for Preferred and Common stock offering to accredited investors through my own prospecting. Successfully introduced over $3,000,000 million dollars in one year for an early stage startup company for acquisition purposes, as well as opened two satellite offices in Texas and Ohio. Responsible for managing over $20,000,000 million in AUM and the succession of several RIA firms throughout the United States under our platform as well as Fixed Income Investments. Financial Advisor Jan 2007 to Jan 2008 Company Name Responsible for helping individuals and business owners design and implement an appropriate investment strategy based on their specific personal financial goals and circumstances. Rendered exceptionally high quality service to clients in the area of estate planning for high net worth individuals using appropriate life insurance policies. Implemented many of my own insurance and securities marketing campaigns. Responsible for establishing new client accounts. Analyzing client's current and future financial needs. Education Bachelor of Arts , English Literature 2004 University of Massachusetts － City , State English Literature High School Diploma 1998 Homer High School － City , State Professional Affiliations Member, Mortgage Bankers Association Member, National Association of Mortgage Brokers (NAMB) Member MBA 's National Technology in Mortgage Banking Conference Member of University of Massachusetts Alumni Association. Additional Information ACCOMPLISHMENTS Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan averaging over $6,300 in revenue per funded loan. President's Club Achievement. CERTIFICATIONS NMLS ID: 528972 California - DOC Mortgage Loan Originator License Minnesota Mortgage Loan Originator License Nevada Mortgage Loan Originator License New Mexico Mortgage Loan Originator License Oregon Mortgage Loan Originator License Washington Mortgage Loan Originator License Skills client, clients, decision making, delivery, Equity, Finance, financial, Fixed Income, insurance, Investments, Team Leader, managing, marketing, excel, office, policies, quality, securities, strategy | BANKING |
329 | SALES / FINANCE MANAGER Summary Looking out for a position as administration assistance with a reputed firm where I could use my core competencies and knowledge for the mutual growth and benefit. A civil engineer / projects manager with more than 10 years of vast experience in management, planning, designing, bidding and implementation of civil construction projects of buildings, Roads, hydraulic structures, solid waste transfer stations, waste water treatment plants, concrete paving, security projects and etc.
Enthusiastic and hardworking professional with experience of travelling to project sites around the country including remote environments with limited communications or logistical support. Possess a great record of accomplishment of contributing to continued business improvement processes and meeting the projects objectives. Professionally committed to delivering high quality engineering and environmental services. Experience of working on infrastructure, utilities, and structural and highways projects.
3 years experience in administration, customer services, Auto finance and used cars selling with one of the best car dealership in Forest lane, Garland. Excellent experience of doing business with United Auto Credit, Westlake and Lobel. Highlights Operating Systems: Windows, Mac OS X
Software: Microsoft Office, AutoCAD, Photoshop, PDF professional, MS Outlook. Experience Sales / Finance Manager Sep 2011 to Sep 2014 Company Name － City , State Determining annual unit and gross-profit plans by implementing marketing strategies and analyzing trends and results. Establishing sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. Implementing sales programs by developing field sales action plans. Maintaining sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Establishing and adjusting selling prices by monitoring car costs, competition, and supply and demand. Contributing to team efforts by accomplishing related results as needed. Manage the international sales. Collecting payments follow with customers, customer services. USACE/ CONTRACTOR (ALBASHIQ GROUP constructions and trading) MOSUL, NINEVEH, IRAQ. Projects Manager Sep 2005 to Sep 2011 Company Name http://www.albashiqbird.com. Estimating activities of project bids then performing the job perfectly depend on the bid and perfect specifications. Defining the projects objective and developing plans to accomplish the objectives. Work in order to define the specific objective of the projects. Including members of the project team in the plan development phase. Organizing function for involves identifying and securing necessary resources, determining tasks that must be completed, assigning the tasks, delegating authority, and motivating team members to work together on the project. Determining what tasks must be completed. Motivating members of the project team to work together in order to complete the goal. Tracking progress and comparing it with planned progress. Solve problems and get the project back on track. Responsible for guiding employees in achieving the goals and ambitions of the company. Ensuring that all processes and practices are working in a proper manner. Discussing with other members of the top management and devise any specific goals, which are to be accomplished within a certain time period. Overseeing all processes and pay minute attention to monthly or quarterly functioning of each individual practices. Doing well experience and efficiency for handling the operations of individual practices in a company. Training, guiding and assisting the newly hired process employees, regarding handling daily processes and employee performance. Conducting presentations to the higher management pertaining to business, marketing, and advertising strategies, and all other necessary aspects of the company processes. Communicating with clients and attracting new projects to the company for execution and finalization. Ensuring that every individual department is giving their best possible outputs, and recommending and devising any new policies that are likely to prove beneficial to the goodwill of the company. Conducting quarterly, semiannual and yearly general meetings for presenting the profits, gains and achievements of the company. AL-MAHER GROUP constructions and trading) MOSUL, NINEVEH, IRAQ. Projects Manager Nov 2002 to Aug 2005 http://www.almaher-iraq.com. Managing the tasks is performed to the fullest of the efficiency. Planning out an organizational structure to bring out ease and flow in the tasks. Suggesting new policies and modifications in order to reform the nature of work. Developing good relations with my colleagues and motivate them to do well by appreciating their good performances. Participating in meetings, discussions, projects site visits workshops and hearings. Preparing bids and proposals for the prospective clients to expand business operations. Provide full information to the accounts departments and auditors and assist them in case of difficulty. Determining the resources required for the purpose of production. Preparing status reports and presenting them to the higher managing authorities for scrutinizing. Delivering the performance with better success rates. Keeping in touch with the clients who have assigned the project to my company and make them aware of the status of the work finished. Leading my team and bring out the best in them. Responsible for developing a good dialog and communication with the team member for the success of the project. Estimating activities of project bids then perform the job perfectly depend on the bid and perfect specifications. Establishing easy communication between the employees and the higher authority. Solving problems for my team members. Team building, which is defined by success. Accomplishing project objectives and the outcome (success) of the projects. Site Engineer Jun 2000 to Oct 2002 Company Name － City Studying each project at the onset and draft an outline of items that may need attention. One of my first duties was studying the work plan submitted by the contactor and suggesting any modifications to the supervisor Engineer. Supervising the works on site in accordance with the contract requirements and using the template and procedure established by government. Supervising the works in accordance with the drawings, technical specifications and bills of quantities. Ensuring the correct implementation of the works according to technical specifications, to designs and quality of materials. Preparing list of materials for which the procedures for acceptance will be done. Preparing list of tests that may be required and following these tests to be carried out and approved. Checking and testing of completed works before a contractor covers them. Checking and ensuring that the site is arranged as per the site management plan and that all measures are taken for site safety and the safety of the third parties in the vicinity of the site. Ensuring that health and safety measures are adopted and followed to the full extent and prepare weekly report. Suggesting and instructing additional safety measures if needed. Studying and verifying quantities of works done and provide a report to contractor. Providing an assessment of any variation to contractor for approval. Assist in the preparation of provisional acceptance and snag list. Maintain a filing system for all site memos and instructions, measured quantities of work and materials on site, reports and other documents and correspondence pertaining to the construction activities. Coordinating the site meetings with the Contractor. Education Bachelor of Science , Civil Engineering 6 1997 Mosul University － City , Iraq Civil Engineering Both degrees already equivalent to US degrees. Master of Science , Civil Engineering 11 1999 Mosul University － City , Iraq Civil Engineering Languages Bilingual: English/ Arabic. Skills Photoshop, advertising, Arabic, AutoCAD, business operations, com, clients, customer services, dialog, Engineer, English, Estimating, filing, forecasting, government, gross-profit, http, instructing, international sales, Languages, Team building, Mac OS, Managing, marketing strategies, marketing, materials, meetings, Microsoft Office, MS Outlook, Windows, works, Operating Systems, Organizing, organizational, PDF, plan development, policies, presenting, presentations, processes, profit, progress, proposals, quality, safety, selling, sales, supervisor, Supervising, workshops | FINANCE |
330 | CULINARY ARTS INSTRUCTOR Executive Profile I am seeking a responsible and challenging position that offers opportunities for personal and professional growth in a culinary environment such as fine dining to high-end hotel, catering or education. I prefer a position in Education or Management. So that I can utilize my skills gained during the past 16 years as a Teacher, Supervisor, Trainer, Team Player and Problem-Solver. Skill Highlights Over 16 years of supervisor experience, this includes: production operations, export and domestic shipping, receiving, inventory control, ordering, budgeting and distribution. Also responsible for Inventory in System Applications and Products (SAP). Conduct inventory plans and select teams for a monthly cycle count of over 5000 materials Supervise while earning respect from others Maintain transactions in SAP for all warehouse, shipping and inventory functions SAP System Knowledge. Microsoft Office, computer, small and larger appliances Maintain timeliness and quality in high volume kitchen Quality control Strong leadership skills Very skillful in teaching, coaching, motivating, training employees and students Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Managed classes of up to 7 to 30 students. Professional Experience Culinary Arts Instructor January 2015 to Current Company Name － City , State Prepare lesson plans for classroom instruction for credited technical/occupational courses Develops programs curriculum, syllabi, goals and objectives; evaluates students' progress in attaining goals and objectives Taught culinary arts courses in a classroom/lab/field environment that closely simulates the environment of the industry while maintaining knowledge of current trends and development in the field Provides instruction in the theory and practical application of culinary arts; establishes, measures and evaluates program Prepare and maintains all required documentations and administrative reports. Director of Dining Services January 2014 to Current Company Name － City , State Oversee and manage the day to day operation of all Dining Services operations Maintain and uphold corporate standards and meet the financial expectations of departments To ensure exceptional customer service, hospitality and a quality dining experience for our residents Create special meals for special diets, special needs Prepare for special events (grand opening, family night, community activity, and resident private parties) Responsible for purchasing all food and non-food items. Teacher Intern April 2010 to May 2010 Company Name － City , State 7 weeks) Demonstrated/Shopped/Organized/Planned for Food and Production Labs Implemented safety, sanitation, and knife skills in the labs Developed creative lesson plans that focused on differentiated instruction Kept students involved and engaged in the lessons. Teacher Intern February 2010 to March 2010 Company Name － City , State 7 weeks) Service Learning Project with 7th grade: made pillows for Haiti Developed creative lesson plans that focused on differentiated instruction Implemented safety, sanitation, and knife skills in the labs Implemented culture and diversity to the class Mastered classroom management/kept students involved and engaged in the lessons. Paraprofessional/Substitute Teacher October 2006 to January 2013 Company Name － City , State Motivated students to stay on task by completing work given by the teacher. Monitored the halls throughout the building. Worked effectively with administration, faculty, and staff. Participated in "Challenge Day". Baking/Pastry Chef January 2006 to January 2013 Company Name － City , State Prepared and make desserts, cakes, gelato, pastries, and dessert sauces Mastered at making ethic artisan gelato's and sorbet's Plated presentation for service Created and design different dessert for the season Manage 6-8 food preparation employees. Banquet Chef January 2005 to January 2006 Company Name － City , State Maintained Carver/Sauté station for events Assisted in plate presentations for sit down wedding, parties and special events Food preparation for events Set up and break down for event Serve food depends on stations( hot or cold foods, desserts). Owner/Manger January 2002 to January 2004 Company Name － City , State Increased sales from 25% to 50% Effectively managed food cost, budgeting, production, sales, inventory, marketing and advertising Supervised 8-10 employees Responsible for hiring and terminating Initiated proper training for customer service Monitored food safety and sanitation. Education Master of Science : Family and Consumer Science , 2012 Queens College CUNY － City , State Associate of Science : Culinary Arts , 2007 Le Cordon Bleu College － City , State , US Bachelor of Science : Marketing/Management , 1995 Southampton College of Long Island University － City , State Skills administrative, advertising, arts, budgeting, coaching, customer service, training employees, special events, financial, food safety, hiring, instruction, Inventory, inventory control, leadership skills, lesson plans, marketing, materials, Microsoft Office, presentations, progress, purchasing, quality, Quality control, receiving, safety, sales, SAP, shipping, supervisor, teacher, teaching | ARTS |
331 | MANAGER / FITNESS INSTRUCTOR Summary Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Results-driven Manager with proven ability to establish rapport with clients. A very hands-on, hardworking, and highly motivated individual. Results-driven specialist who can multi-task, while staying organized and focused.Energetic, motivated specialist who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Highlights High customer service standards Dedicated to process improvement Strong problem solving ability Strong organizational skills Active listening skills Seasoned in conflict resolution Energetic work attitude Adaptive team player Self-motivated Excellent communication skills Natural leader Thrives under pressure Fast learning Customer friendly Coordination skills Experience Manager / Fitness Instructor January 2014 to Current Company Name － City , State Cultivated positive relationships with participants by interacting with them during group fitness classes. Explained the use of exercise equipment to all participants, prioritizing safety at all times. Greeted all members in a professional and friendly manner. Immediately reported any damaged or broken equipment. Explained class objectives and rules. Extensively trained new and existing employees. Educated clients on effective ways to exercise while on business travel, at home and on vacation. Promoted a safe and interactive environment for club clients and members. Instructed gym members about correct use of weight resistance and cardiovascular equipment. Worked with clients to improve their overall endurance, strength, flexibility and balance. Reviewed weekly sales numbers and club statistics to identify areas for improvement. Cocktail Waitress July 2013 to October 2013 Company Name － City , State Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Effectively and calmly resolved situations with intoxicated guests. Immediately informed supervisors of any problems or unusual situations and took appropriate action. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Built guest satisfaction and enjoyment. Upsold products when appropriate. Waitress February 2013 to July 2013 Company Name － City , State Continually monitored dining rooms for seating availability, service, safety and well-being of guests. Effectively listened to, understood and clarified guest concerns and issues. Maintained complete knowledge of restaurant menu, including daily specials. Monitored guest for intoxication and immediately reported concerns to management. Maintained high standards of cleanliness and sanitation. Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Waitress January 2013 to July 2013 Company Name － City , State Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Displayed enthusiasm and knowledge about the restaurant's menu and products. Developed and maintained positive working relationships with others to reach business goals. Provided attentive service. Assertively uphold alcoholic beverages, appetizers and desserts. Assisted co-workers whenever possible. Waitress / Cocktail Server / Beer Tub May 2012 to December 2012 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Delivered exceptional, friendly and fast service. Participated in bar incentives and contests to drive sales and promote the venue. Maintained a positive working relationship with fellow staff and management. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Education High School Diploma : 2011 Eagan High School － City , State Skills balance, clients, fast, safety, sales, statistics | FITNESS |
332 | FINANCE DIRECTOR Summary Seasoned professional accountant with extensive experience in financial accounting in both private and public sector entities. Recruited to multiple positions to restructure/reorganize/revitalize non-performing teams. Skills Accounting, General Accounting, Acquisitions, Budgeting, Controller, Cost Analysis and Analytical Reporting, Credit, Facilities Management, Finance, Financial Reporting, Forecasting, Governmental Accounting, Human Resource, inventory, Leadership, Negotiations, Processes, Sarbanes-Oxley Experience 02/2012 to Current Finance Director Company Name － City , State Responsible for Accounting & Finance functions including management of IT outsourcing vendor for $20 million government entity. Moved IT function to outsourced vendor vs. full-time employee, saving $34,000 in salary plus benefits and pension costs. Developed monthly financial reporting to all department heads & elected officials, budgeting processing, account reconciliations. Compile audit workpapers and manage audit process with external audit firm. Audit adjustments reduced from historic trend of 100 adjustments to 3 in audit most recently completed FY'16. Support County Negotiations Committee in union negotiations for FOP and AFSCME contracts with cost analysis and competitive salary and benefit information. Analyzed pension plans and educated County Board on interest cost of ECO plan. As a result, Board increased pension levy pension and plan funding increased from 80% to 93%, 53% to 85% and 0% to 94% during this period. Interest savings to Iroquois County taxpayers during this period is $245,000. 01/2009 to 01/2012 Director of Finance & Human Resources Company Name － City , State First Human Resource & Accounting professional hired by 19 year old fitness equipment sales & repair company. Developed standard monthly financial reporting, budgeting and forecasting processes, account reconciliations. Compiled and coordinated tax return with external CPA. Implemented processes and procedures for numerous activities including, but not limited to, Travel & Expense Policy, Credit & Collection Policy, Sales Order Process, Warranty & Customer Concessions Policy. Implementation of Ava Tax Sales Tax software. Developed job descriptions and bench-marked current wages for all positions. 01/2007 to 01/2010 Owner/Manager Company Name － City , State Business Closed April, 2010. 01/2005 to 01/2007 Controller Company Name － City , State World-wide corporate controller for $150 million software development company. Reorganized accounting department to meet the needs of dramatically increasing company, including four acquisitions in one year. Led and directed 14 member team including all accounting functions, state and federal tax returns, sales tax for 49 states, monthly financial statements for venture capitalist owners and bank reporting as required by debt covenants. Wrote several position papers for software accounting treatment, reviewed by Ernst & Young software team in Silicon Valley, CA. 02/1999 to 02/2005 Accounting Manager Company Name － City , State Manage team of 30 professional and clerical level accounting team members to meet corporate, SEC and IRS reporting requirements. Progressive responsibility from $400 million System Products and seven employees to responsibility of $3.5 billion Controls Division and 30 employees. Developed non-performing team into Chairman's Award winning department in five years. Division was not meeting corporate reporting requirements including monthly, quarterly and annual deadlines, intercompany account imbalances and other corporate measurements for timeliness and accuracy. Coached, counseled, mentored team to win Chairman's Award in 2003 for integration of $1.5 billion Integrated Facilities Management Division. Reduced Divisional Intercompany imbalance from over $1 Million per month to less than $10,000 within 12 months. Developed Sarbanes-Oxley audit processes for General Accounting and Financial Reporting one year in advance of implementation deadline. Processes utilized by Ernst & Young-Milwaukee for other publicly traded customers. Reduced divisional close reporting for Services US division of 540 branches from five days to two days. 02/1995 to 02/1999 Accounting Manager Company Name － City , State Progressive responsibility from Staff Accountant to Manager of $50 million division to final responsibility of $400 Million GB Electrical Division before being recruited by Johnson Controls. Plant Controller from 1996-1998 for two San Diego acquisitions, requiring all acquisition accounting, development of standard costs for all inventory items, physical inventories, monthly reporting. 01/1990 to 01/1995 Accounting Clerk Company Name － City , State Education and Training November, 1995 Bachelors of Arts : Accounting Mount Mary College － City , State Accounting Central of Clifton High School － City , State Misc. On-going Training/Development Steven Covey's Seven Highly Effective Habits Social Styles 2 Day Class Ken Blanchard's Situational Leadership Annual GAAP updates via local Ernst & Young offices Annual Governmental GAAP Updates McGladrey Fraud Prevention Strategies - August, 2013 Annual FASB/GASB updates | FINANCE |
333 | CONSTRUCTION WORKER Objective WEB DEVELOPER Recent graduate and highly motivated 15 year veteran of the construction industry looking to build a new career in the web development field. Passionate about taking a vision and making it a reality. Seeking an entry level position with a respected company to polish the skills I gained while pursuing my degree and to develop new ones. Highlights Excellent problem solving skills Fast learner Experience working as part of a team environment Proficient in HTML, CSS, and JavaScript Ability to see how the smaller parts fit into the bigger picture Dependable Detail oriented Strong knowledge of multiple programming and scripting languages Skills Web Development HTML XHTML CSS XML Scripting Languages JavaScript ASP.NET ActionScript 3.0 PHP Programming Languages Visual Basic C# Java Applications Adobe Flash Adobe Photoshop Adobe Dreamweaver Microsoft Word Microsoft Powerpoint Microsoft Excel Microsfot Visual Studio Eclipse Relevant Experience While I have not yet had a chance to prove my skills on the job, some of the accomplishments I made while pursing my degree include: Developed a fully functional database driven e-commerce website with PHP/MySQL Developed websites that utilized JavaScript, Flash, ASP.NET, and Java Applets for interactivity and animations Developed an e-commerce site using a popular e-commerce platform Created business applications in VB.NET, C#, Java, and ActionScript Created a Black Jack game using Flash and ActionScript Work Experience 08/2006 to Current Construction Worker Company Name － City , State Calculated needed materials and estimated time to complete tasks Reviewed plans and requirements and translated those into goals Measured, fabricated, and installed various building materials Reduced job site errors and waste by implementing a more systematic and mathematical approach to the building process 05/2004 to 06/2006 Property Maintenance Technician Company Name － City , State Performed structural repairs and upgrades at multiple rental properties Ensured that the interior, exterior, and landscape of properties were clean and visually appealing Resolved tenant complaints in a timely manner 01/2000 to 03/2004 Painter Company Name － City , State Prepared surfaces to receive coatings in accordance to specifications Applied the appropriate primer coatings for substrate and finish Applied finish coatings in accordance with manufacturer and customer specifications Education and Training 2013 Bachelor of Science : IT - Web Multimedia and Animation Kaplan University － City , State , USA 3.43 GPA Member of National Society of Collegiate Scholars Coursework in : Foundations of Programming using Visual Basic Intermediate Visual Basic Programming Advanced Visual Basic Programming Foundations of Programming using C# Intermediate C# Programming Advanced C# Programming Foundations of Programming using Java Intermediate Java Programming Advanced Java Programming Enhancing Websites with PHP Interactive Scripting for Web Pages (JavaScript) Multimedia Scripting (ActionScript 3.0) Website Development Fundamentals of Web Graphics Data Structures and Algorithms Systems Analysis and Design Networking Concepts Project Management I | CONSTRUCTION |
334 | SOFTWARE ENGINEERING MANAGER Professional Profile 20+ years of software product development experience in broadcast media, video servers, editing, large scale applications, and 24/7 services, with emphasis on simple solutions, user experience, and teamwork.
*10+ years of experience in leading software development teams working across locations ( Qualifications 20+ software engineers), team building, hiring (10+ offers, 40+ interviews), HR personnel procedures, mentoring, performance reviews write up, peer reviews, and project transitions.
*Proficient: Visual C++, Windows, STL, OOP, MFC, threads, file maps, memory management, COM, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation. Relevant Experience REST API and URI specification document for Hercules web service. Reuse Innovation" award at Harris Corporation for reuse of the core IP from NLE product suite in Nexio server product suite. The editing IP reuse contributed to the Server business unit turnaround. Consistent "role model" performance review during principal engineer years. Certified ScrumMaster, Scrum Alliance, Dec 2014 - Dec 2016. Products: http://www.imaginecommunications.com/products/playout/video-servers. Experience Software Engineering Manager September 2009 to Current Company Name － City , State Limited: C#, HTML5, CSS, JavaScript. BCD of Harris Corporation spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications, Playout business unit: Relocated from IL to CA, took on larger role, and video server applications product suite as well. Led team of 6 from Northridge, team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Scrum development methods since 2014, team of 3 to 6 from Burbank; Naperville office closed in 2013. Team migrated source revision control to Mercurial / Jenkins. Led SOA initiative from concept to completion, 2 web services, 10 JSON services, and decoupled UI layers. Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Major hands-on projects include: Hercules, web service for web player solution, based off MPEG-DASH Hosts player URI, provides REST API, and delivers fragmented MP4 atoms (H.264 video, AAC audio). Provides HTML5 player page, and JavaScript source based off dash JS. Supports multiple source types, and "ready to go" and "just in time" sessions. C# web service framework API layer bridges with unmanaged C++ engine via managed C++ CLI layer. Team helped with providing web service framework, CLI layer, and device testing. JSON services on TCP stack using C++ JSON protocol API framework classes; multi-threaded server side socket classes. JSON routines, header only parser solution on top of open source "rapid json". JSON protosim, common unit test application for all JSON services. New services: Content Manager, Helper, Picon, and Requestor. Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder. Guided services GPRX, Helper and Requestor to completion. Content Manager service Rules based engine to manage media contents, and metadata updates between two domains. Successfully deployed to manage primary-backup workflows, and storage migration needs. NX-theme DLL, skinning SDK (C++, MFC) Applied selective API detour, Window procedure intercept, and application message queue intercept. Accomplished consistent look and feel of GUI, and team applied this SDK to multiple GUI products. Transcoder, Scavenger, applications for low-res proxy creations (C++, threads, TCP, binary protocol) Needed solution to improve legacy products that required regular hand holding. Teamed up, took new approach, and successfully wrote two new products to manage escalation. MediaBase DLL, Nexio explorer (C++, MFC) Guided to optimize original implementation for support up to 200K IDs. Achieved constant UI performance under few milliseconds regardless of user operation. Initiated to introduce "dta-handler" architecture in ftp-server product Approach helped to consolidate all media formats as one product build, and scalability. Team added one converter DLL per media container format for import and export. Software Engineering Manager November 2005 to August 2009 Company Name － City , State Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Established software development process document including peer code review guidelines. Team established crash dump analysis procedures. Released deliverables for Video Editing Suite 2.5 Major hands-on projects include server integration modules (critical part of product evolution for video broadcast workflows), and make movie architecture. Principal Software Engineer August 1994 to October 2005 Company Name － City , State Harris Corporation acquired Leitch) Major projects in video editing suite include (C++, Windows): Interactive playback architecture Media file reader components, scalable decoder architecture. Media file writer components, scalable encoder architecture. Video rendering engine Audio rendering engine Hardware integration modules, critical part of business success in post-production space. Interactive picon component Interactive waveform drawing component 64-bit and Unicode migration of all modules with over 4 million lines of code. Software Engineer August 1994 to July 1997 Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space. Major projects include (C++, Windows) Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State GPA: GPA: 3.9 / 4.0 Computer Science GPA: 3.9 / 4.0 B.E : Electronics and Communication Engineering National Institute of Technology － City , India GPA: First Class with Distinction Electronics and Communication Engineering First Class with Distinction JSON protocol API documents for all 10 JSON services. Skills API, Approach, ATL, Audio, backup, bridges, broadcast, C++, CLI, COM, CA, Hardware, concept, Content, CSS, documentation, editing, XML, FTP, drawing, GUI, hiring, HTML5, HTTP, HR, IDs, explorer, JavaScript, json, LAN, team building, MB, memory, mentoring, C#, MFC, office, Windows, Window, 2000, migration, NAS, OOP, page, performance reviews, personnel, Proxy, rendering, SAN, Scrum, servers, software development, team management, threads, Video, Video Editing, Visual C++, workflow, writer | ENGINEERING |
335 | MULTIMEDIA DESIGNER AND GRAPHIC DESIGNER Portfolio www.Artisterymedia.wix.com/creativeflow Summary A hardworking, focused and determined artist looking to obtain a full-time position as a Graphic Designer. Technical Skills Adobe Photoshop Adobe After Effects Adobe Illustrator Adobe InDesign Adobe Premiere Adobe Dream Weaver Sketchbook Pro Intermediate Html Coding Microsoft Word Windows Troubleshooting Calculator, printer, fax machine, etc Microsoft Word Microsoft PowerPoint Accomplishments 2014 Civic Engagement Cover Design Winner Graphic Design Experience Multimedia Designer and Graphic Designer Sep 2015 to May 2016 Company Name － City , State Worked on branding and logo design for the office as well as inside designing of templates for the office's online services. Consulted with clients on poster designs for their conferences and presentations to their leadership Boards. Graphic Designer/ Promoter Jun 2014 to Current Company Name － City , State Helped the management team with future events and promotional tactics along with designing promotional materials and designed flyer's. FreeLance Graphic Designer Jul 2013 to Current Company Name － City , State Created graphics for pamphlets, banners, screen graphics and web graphics for the church. Helped with film design and created after effects bumps for message series. Free Lance Digital/Graphic Designer Aug 2009 to Current Company Name － City , State Freelance designed for networked Clients upon request. Education Bachelor's of Fine Arts (B.F.A) , Digital Art & Design 2016 Towson University － City , State , United States Digital Art & Design Community College of Baltimore County － City , State , United States | DESIGNER |
336 | ACCOUNTANT Summary Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude. Results-driven with proven ability to establish rapport with clients. Highlights Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Resourceful Dedicated team player Account management Results-oriented Self-directed Time management Strong problem solver Strong interpersonal skills Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Quality Communication Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information. Experience 01/2014 to 06/2015 accountant Company Name - City , State Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Collaborated extensively with auditors during preliminary and year-end audit processes. Tracked all capital spending against approved capital requests. Aligned all financial activity with the regulations of the GAAP. Thoroughly reviewed financial statements and tax audits to correct any discrepancies. Managed cash stock and inventory balances accurately. Maintained adequate cash supply in cash drawers in multiple checkout stations. Processed and issued money orders for customers. 04/2013 to 11/2013 marketing and sales Company Name - City , State Contributed to relevant conferences and events both off-line and online to increase brand awareness. Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Coordinated pre-show and post-show activities at trade shows. Coordinated monthly and quarterly marketing and community events, such as aitel mobile money and online banking. Presented on current promotions to the public at events and tradeshows. Implemented and evolved high-impact strategies to target new business opportunities and new markets. Successfully interacted with customers and retail buyers to expedite orders. 01/2012 to 01/2013 customer service Company Name - City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Attended local, regional and national trade shows for product development training as defined by territory needs. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. 01/2010 to 08/2011 administrative assistant Company Name - City , State Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Education 2013 Associate of Arts : international business MAKERERE UNIVERSITY BUSINESS SCHOOL - City , State , uganda Coursework in Business, Marketing and Communications Affiliations MAKERERE BUSINESS SCHOOL. Skills Professional and friendly Careful and active listener. Multi-tasking Strong public speaker Cash handling Account management creative. Customer service. Time management. Telephone skills. | ACCOUNTANT |
337 | PARTNER ACCOUNT MANAGER Executive Summary Over 6 years of customer facing management experience in managing Healthcare IT and Banking industry. Managed teams of 15 to 20 members and projects involving cross functional teams to achieve organizational goals. Core Qualifications MS Excel, Project, Word, PowerPoint SAP R/3 SPSS Oracle SQL (TOAD) SalesForce CRM VISIO Professional Experience Partner Account Manager 04/2014 to 08/2014 Company Name Partner portfolio and revenue management. Managed project with regard to the Customers product deployment in SaaS Platform. Responsible to create partner Quotations, license renewals and Service Addendums. Resolving In-service request through Jira and registering nodes and adding servers on SaaS Plaza platform. Monitoring the Invoice and Billing on product renewals. Setting up the Product demo environment for the Partners and their customers. Assisted Partners with online training and educate them about the product usage in the cloud platform. Client Account Manager 07/2011 to 12/2013 City Drive sales through Partners and Distributors. Managed existing partners and generate revenues from them Conducting promotional activities and events for partners and Distributors and also encourage new channel partners through the events organized to understand the Program benefits Planning and implementing marketing and partner relations programs to increase partnership growth and retention Analyzing and identifying the ways to maximize the revenue through lead generation and Promotional events. Handling Latin American Market and Accounts tagged to the territory for Premier and Elite partners. Working together with Sales representatives to create Quotations, license renewals and approve Deal registrations for the partners based on their Certifications and partner levels. Creating awareness about the Partner benefit program in order to maximize the sales opportunity Managing quotations and the renewal proposals. Relationship Manager 01/2010 to 05/2011 Company Name Customers' acquisition in order to increase transaction book size. Establishing alliances which would ensure steady stream of business referrals. Increase Customer Profitability. Used Oracle SQL to analyses the financial data related to the customer borrowings of funds. Continue Professional development. Lead Management System. Managed Trade and Asset services of the customers Worked closely with a treasury department related to the hedging of funds. Handling small and medium enterprise accounts with key focus on bottom line profitability by ensuring optimal utilization of available resources Conceptualizing and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of Banking products/services Managing a wide gamut of banking functions for small and medium enterprise accounts. Managing Assets domain for the Corporate Clients with key expertise into corporate lending services. Health Advisory Manager 05/2006 to 12/2009 Company Name Receive Service Request(SR) from the HealthCare clients (Customers). Analyze and study the SR thoroughly to ensure Compliance as per HIPAA and HCPC Provide customer support and assist internally to process Claims and Requests by inter-departmental collaboration. Analyzing customers' financial accounts and provide statistical reports to optimize their revenue generation and management. Generate financial customized reports using SQL and EXCEL for customers. Trained customers on Product policies related to the Health and Accidental Coverages. Managed cross functional team within the Organization to increase focus on new customers. Managed customer centric operations pre and post implementation. Assist Back office function related with regard to patient Scheduling/Verification. Monitored Clients data validation in accordance with the given code of conduct. Education M.S : Information System Management Coleman University City , State Information System Management Masterof Business Administration (Marketing) Symbiosis International University Accomplishments Received Thanks award for Best performer for two consecutive Months(HSBC). Received Thanks award for the third quarter for closing the biggest deal across HSBC Achieved annual revenue quota goals through sales and account management processes within territory. CORPORATE SOCIAL RESPONSIBILITY Active participant in project Shapath - the drive against Human Trafficking, SCMHRD (2008). Languages English, Spanish Skills Premier, banking, benefits, Billing, book, Business Administration, CRM, Clients, customer support, English, financial, focus, functional, funds, Latin, Managing, marketing, Market, MS Excel, EXCEL, office, PowerPoint, Word, enterprise, Oracle SQL, policies, proposals, Sales, SAP R/3, Scheduling, servers, Spanish, SPSS, SQL, TOAD, treasury, validation, view, VISIO | BANKING |
338 | WORKING RF SYSTEMS ENGINEER Qualifications Microsoft office/Office for Mac, pages, numbers, keynote · RF/Microwave software: Ansoft Designer, AWR Microwave Office. · RF test instruments: Spectrum analyzer, Vector Network/Signal Analyzer, Logic Analyzer, etc. · Programming language: C/C++, Python, Java, Matlab, and LabView · Circuit design software: SPICE, NI Multisim · PCB design software: Eagle, PCB Artiest Experience Working RF Systems Engineer May 2014 to Current Company Name Qualification · Multidisciplinary background: RF hardware designs, manufacturing operations and data analyst. Summary · Experienced in developing hardware's DFM procedures, checklists and requirements to subcontractors · Perform EVT, DVT, PVT verifications and utilize FA process to drive root cause from system to unit level · Team leader on multiple end-to-end technical project design, development, testing and validation · Manage Test/Production readiness reviews and drives quality requirement for post-ramp qualification · Ability to manage multiple projects simultaneously, self-starter with innovation and sharp attention to details Experiences - New RF systems introduction on satellite communication architecture designs and proposals - Define RF hardware unit DFM procedures and requirements for Antenna, receivers, filters, and amplifiers - Lead suppliers by providing technical design specifications and testing requirements to meet SSL standards - Utilize FA process to monitor overall project field performance. Audits and DFM reviews on-site with suppliers - Investigated the algorithm to optimize the overall RF system performance for design, manufacturing and testing - Perform EVT, DVT and PVT validations and quality measurements for satellite assembly at system and unit levels - Drive and track closure on any RF components and modules NCs and issues impact to production readiness - Work with cross-functional teams to execute completion of satellite system design to fulfill contract requirement - Generate cascade RF performance prediction analyses (i.e. NF, Gain, IP3, 1dB-Comp, spurious, etc) - Exercises independent judgment in developing methods, techniques, and evaluation criterion for obtaining results - Monitor and measure manufacturing processes to reduce losses, decrease time span and improve quality. System Data Analyst August 2011 to December 2013 Company Name Prioritize and extract big data from Purdue University's SQL database and maintain its accuracy and completeness - Develop and implement data collection systems strategies that optimize statistical efficiency and data quality - Data manipulation language SQL commands and utilize statistical tools including Excel, SAS, and SPSS. Create complex charts and temporarily databases, perform data mining, and develop pivot tables for publication - Design and customize reports based upon data structure and determine additional data collection requirements - Provide documentation based on audit and report criteria to investigators and research staff - Serve as a resource for non-routine inquiries such as requests for statistics or surveys. Electrical/Validation Engineer May 2011 to August 2011 Company Name Develop and maintain data requirement for PCBA EVT, DVT, and PVT assembly for touch-pads - Design and implement automated test for sensitivity, packrat, hovering, profiles, ripple, GSM, EMI, and ESD - Monitor manufacturer IC packaging test yields and field return failure data to identify root cause - Develop in-depth reliability testing procedures: storage, thermal stock, drop and tap tests - Perform debug and troubleshooting of product in house and at contract manufacturer site for support - Contribute in manufacturing diagnostic reviews to improve overall debug process more efficiently and effectively - Support internal and external customer related to lab data collection and verification of an application issue. Education M.S : Electrical and Computer Engineering , Dec. 2013 PURDUE UNIVERSITY GPA: GPA: 3.9/4.0 Electrical and Computer Engineering GPA: 3.9/4.0 B.S : Electrical and Computer Engineering , Dec. 2011 GPA: GPA: 3.2/4.0 Electrical and Computer Engineering GPA: 3.2/4.0 Thesis The Design and Evaluation of a 5.8 GHz Laptop-Based Radar System
Publication · Innovative laptop radar design to operate in both FMCW and CW mode · Doppler shift (DTI), ranging (RTI), and SAR measurement capability · Operate in ISM frequency band with +13dBm transmitting power · Data acquisition and signal processing using Matlab Skills big data, C, C++, charts, Circuit design, hardware, Data acquisition, data analyst, data collection, data mining, databases, database, dBm, DTI, design software, documentation, functional, GSM, innovation, Java, LabView, Team leader, Logic Analyzer, Mac, manufacturing processes, Matlab, Excel, Microsoft office, Office, Microwave, Radar, NCs, Network, dB, packaging, pivot tables, Programming, project design, proposals, Publication, Python, quality, requirement, research, SAS, self-starter, Spectrum analyzer, SPSS, SQL, SSL, statistics, surveys, system design, troubleshooting, validation | INFORMATION-TECHNOLOGY |
339 | OPERATIONS RESEARCH ANALYST Summary Personable project manager successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. More than eight years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving performance targets. Highlights Organized Unsurpassed work ethic Results-oriented Detail-oriented Process improvement Management information systems Work flow planning Software/hardware support experience Accomplishments Initiation and design of equipment testing program leading to Memorandum of Understanding between the Department of Homeland Security National Urban Security Technology Laboratory and the New York Police Department. Recipient of numerous awards for both team and individual performance. Completed government training and certification program for Test and Evaluation Manager Level II. Developed working relationships with many State and local responder agencies. Experience Operations Research Analyst 01/2010 to Current Company Name City , State Initiated and managed program to test incoming radiation detection equipment into New York, New Jersey and Connecticut. Since 2009, the project has tested over 25 million dollars worth of equipment and more than 10,000 units. Activities included process and procedure development, instrumenting and maintaining test facilities and managing and scheduling testing team. Coordination of activities with the New York Police Department (NYPD) Counter Terrorism Bureau, other state and local first responder organizations in the New York City Metropolitan Area and the Brookhaven National Laboratory. Information Technology Specialist 03/2003 to 01/2010 Company Name City , State Data Collection and Test Manager for the Department of Homeland Security and NYPD collaborative acquisition program for a roadway deployed radiation detector prototype. Planned and executed initial data collection effort in support of the acquisition project. Effort involved coordination with NYPD, regional toll authorities, and National Laboratories. Developed the data collection plan, budget and schedule. Managed test team staff, and provided oversight of acquired prototype and final prototype testing program, including test planning, coordination, scheduling and budgeting. Provided technical support to program team on development of the Request for Information and proposal reviews. Training and deployed as a technical expert in analysis of radiation spectra. Provided expert radiological assistance to the first responder community with very short turn around time. The radiation equipment supported by this program provides spectral signatures of radioactive materials. Addressed incident calls and evaluated these spectral signatures for potential national security threats. Appointed Data Collection Lead for Advanced Spectroscopic Portal test campaign at the New York Container Terminal. A responsibility that required coordination with Federal managers, local officials and law enforcement. Major responsibilities included training and oversight of the screening team. S&T Countermeasures Test Beds Collaborative Website Manager and Information Technology Field Coordinator. Performed technology installation, integration and data analysis of radiation detection data in an operational setting. Coordinated with technology users from DHS headquarters, National Laboratories, State and Local Representatives to provide services and reports via the main collaborative website. Information Technology Specialist 08/1999 to 03/2003 Company Name City , State Designed data structures and developed systems for science related database applications. Assistant to the Protecting Human Subject Program Manager. This assignment included coordination of the Department's Human Subjects Working Group including organization/planning of meetings and on site reviews as well as reviewing and editing applications and published materials. Education BS : Management Information Systems May 2005 New York University City , State GPA: Magna Cum Laude GPA: 3.922 Inducted into Alpha Sigma Lambda Honor Society
Dean's List: Fall 2001, Spring 2002 Coursework Included: Statistical Methods, Economics, Database Design, System Analysis and Design, Business Organization and Management, Management Information Systems, Object Oriented Analysis, Interactive Design, and IT Networking Skills Project Management, Information Design, Relationship Building, Information Technology, Procedure Development, Scheduling, Website Design, MS Office Suite, Training Development, Quality Processes, Event Planning, Work Breakdown Structures | INFORMATION-TECHNOLOGY |
340 | SUPERVISOR, ACCOUNTANT Professional Summary Motivated sales professional with 10+ years sales representative experience. Customer service and sales expert. Qualified with 10 plus years in fast-paced customer service and call center environments. Warehouse Worker with 1 year. Machine Operator with 5 years experience reviewing work orders and running several different machines simultaneously in a 5S environment. Experience in a warehouse pick/pack fulfillment and distribution environment. Machine Operator with positive attitude and a commitment to safety, quality, customer service and lean manufacturing. Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Year Experience in running a Aftermarket Radiator Company which duties included bookkeeping, working with excel, supervising a sales team to make quality sales for our business and keeping a inventory on our parts. Very outgoing, friendly, hard worker and works well with others with a very positive attitude. Core Qualifications Initiative to work independently Customer service Quality inspection Team building Excel spreadsheet Strong initiative Energetic work attitude Outstanding customer service Active listening skills Strong communication skills Call center experience Strong organizational skills Strong Organizational Skills Telecommunication skills Proper phone etiquette Opening/closing procedures Knowledgeable of quality Excellent communication skills control standards Strong interpersonal skills Experience 01/2002 Supervisor, Accountant Company Name － City , State Supervised and trained sales team. Kept track of product inventory. Filed documents for business. Managed incoming and outgoing calls. Scheduled and confirmed appointments. Communicated with other business and customers via phone and email. Organized inventory and parts. Quality controlled phone calls. Created excel spreadsheets for inventory. Organized weekly sales reports for the sales department to track product success. Trained new employees. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Generated sales and inventory reports in Excel. Guaranteed positive customer experiences and resolved all. Assisted customers with store and product complaints. Accurately logged all daily shipping and receiving orders. Executed outbound calls to existing customer base to increase in sales. Generated leads for new sales through telephone and email contact with customers. Processed merchandise returns and exchanges. 01/2002 Customer Service Rep Company Name － City , State Consistently recognized by management for providing superior customer service. Created repeat business by developing long-term relationships with regular customers. Participated in various incentive programs and contests designed to support achievement of production goals. Recognized as top sales generator, increasing sales levels. Took daily inbound calls and key-entered orders, faxes, for customers. Consistently met and exceeded department expectations for productivity and accuracy levels. Regularly sought opportunities to up sell and add on additional products. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers. General Helper Machine Operator and Warehouse State Produced 100% quality products Shipped quality products Stored and filed company records Consistently generated additional revenue through skilled sales techniques. Maintained accurate accounts including cash, inventory, and prepaid debit transactions. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and order Trained all new New Operators on safe and efficient handling of machines. Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Packed products to guarantee orders were shipped on-time. Packed and assembled many different company products Supervised and trained a sales team to meet company goals Answered customer calls Cold called customers to offer additional products or services Contacted business and offered them new services for there business Ran most of Hero Automotive everyday business operations which included paying bills, buying supplies, ordering products,answering calls, filing, and paying bills Ran several different machines. Changed equipment over to new product. Helped achieve company goals by supporting production workers. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges. Started up and shut down processing equipment. Troubleshooted problems with equipment, devices or products. Operated shipping system efficiently and accurately. Oversaw warehousing and storage practices and housekeeping. Unloaded product off pallets to ship out. Packaged and shipped product out. Removed empty pallets with pallet jack. Banded, wrapped, packaged and cleaned equipment. Assembled components with hand. Locked out and tagged out machinery to clean and fix. Worked with several different machines. Created load tickets for shipping. Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness. Completed and entered quality records, scrap reports and machine logs in a timely manner. Reviewed and verified all work was in compliance with sales orders and customer requirements. Retrieved correct materials from product inventory to perform various fabrication duties. Determine materials, tools and equipment needed for product orders. Education 1997 High School Diploma Scribner -Snyder Scribner , Ne , Dodge Accomplishments Operated computers programmed with accounting software to record, store, and analyze information. Skills Automotive, business operations, calipers, Call center, closing, Strong interpersonal skills, Excellent communication, Strong communication skills, credit, clients, customer service, Customer service, debit, e-mail, email, environmental compliance, faxes, fax, filing, inspection, inventory, Team building, listening, machinery, materials, micrometers, excel spreadsheets, Excel, mail, Strong Organizational Skills, pallet jack, policies, processes, Quality, receiving, safety, sales, sales reports, shipping, spreadsheet, Telecommunication, telephone, phone, phone etiquette, warehousing | ACCOUNTANT |
341 | HR ASSISTANT Summary Hard Worker, Dedicated, Detailed Oriented, Experienced, Organized, and Highly Motivated. These are just some of the many attributes in which I possess as an individual. With over 5 years of experience in Human Resource administration and customer service, I have the talent to quickly adapt to new challenges. Within my experience, I focused on benefits administration, payroll, career development and employment law. Highlights Assigned administrative assignments on a daily basis Implemented employee's handbook Processed documentation for employees Conducted employees' performance reviews Managed Employee Scheduling Coordinated with upper level, co-worker and lower level Teamwork oriented Processed new recruits Processed payroll Performed background check Managed inventory supplies Secured new wholesale food purveyor to decrease costs and increase profits Accomplishments Accomplishments at Pho n More Restaurant Managed restaurant financial objectives by developing financing, establishing banking relationships Prepared strategic and annual forecasts and budgets by analyzing variances, initiating corrective actions, and establishing financial controls Developed and implemented strategies to increase average meal checks Created restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing, and sales projections, analyses, and estimates Controlled purchases and inventory by meeting with account manager, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, taking corrective actions Contributed team effort and inspired team members motivation and provided high level of customer service and maintain a high profile in the day to day operations Handled any complaints or contentious issues that cannot be settled directly by team members and provides a fast solution Accomplished in campaign Recycle Program, divide the right trash to the right bin Accomplishments at Dr. Norman G. McKoy & associates Demonstrated success in administrative employee handbook, developing team building programs and corporate policies, job descriptions and management reports Organized office documents, patients' charts and organized office woking areas Welcomed new employees to the organization by conducting orientation Organized employees' document pockets and maintained employees's confidence and protect operation by keeping human resource information confidential Maintained employee information by entering and updating employment and status-change data Provided payroll information by collecting time and attendance records Provided secretarial support by entering, formatting, and printing information, organizing work, answering the telephone, relaying messages, maintaining equipment and supplies Experience Company Name City , State HR Assistant 04/2014 to 02/2016 Increased productivity of the physician's office by organizing patients charts and converting them into digital files, which streamline patient maintenance Processed pay roll through Paychex which includes ensured vacation and sick time are tracked in the system, answered payroll questions and facilited resolutions to any payroll errors Processed incoming mails and out going mails Successfully edited the employee handbook to define job descriptions, create office policies, patient managing and proper patient reports Wrote employee handbook covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information Wrote Standard Operations Procedures Manual (SOPs) detailed every aspect of employee expectations Designed and implement overall recruiting strategy Coordinated with the office manager to recruit the right candidates, administering interviews and conducting background checks Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc) Identified and reduced business expenses to increase profits by controlling the budget, compares actual results to the budget expectations Company Name City , State General Manager 02/2013 to Current Hostess and waitress 04/2010 to 11/2016 Promoted to interview and recruit new hires in order to sustain longer hours of operation, thus increased company profits Was successful in ensuring the successful integration of new hires by implementing training and compensation structures Ordered foods and supplies for the restaurant, checked and maintained inventory, handling daily accounting and processing payroll Processed cost reduction thought venders and whole sale Increased marketability of the restaurant by designing and creating a new modernized menu Prepared and willing to step up when the restaurant is short of staff or low turn over in order to increase productivity and provide the best service Maintained a great quality and quantity of the foods and restaurant over all Created a Recycle Program by divided the recyclable bin and non- recyclable waste bin Education Bachelor of Arts : Humanities/English 2007 THE UNIVERSITY OF THAI CHAMBER OF COMMERCE , City , Thailand Humanities/English Excelled in Language And Culture, Transportation Management, Critical Reading, Article Writing and Advanced Technical Reading. Master of Science : Human Resource Management 2014 STRAYER UNIVERSITY , City , State , USA Human Resource Management magna cum laude 3.64 Excelled in Human Resources Law, Management, Ethical, HR Information Systems (HRIS) and Strategic Management Registered for Professional in Human Resources (aPHR) Certification HR Designations: Registering for aPHR (Professional in Human Resources) exam Expect to complete aPHR certification in 2017 Professional Affiliations Enrolling in ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation, workplace safety/security and OSHA Member of Society for Human Resource Management (SHRM)
Skills Human Resource Management Skills: Employment Law HR Policies & Procedures Training & Development Performance Management Employee Relations and Mediation Benefits Administration Orientation & On-Boarding Organizational Development Staff Life cycle Computer Skills: HRIS applications (PeopleSoft Enterprise Human Resources) MS Office (Word, Excel, PowerPoint, Access, Outlook) E-Mailing tools-MS Outlook, Windows Outlook, Yahoo and
Google Networking
Skills- Job boards and Networking sites Soft Skills: Professional communication skills and interpersonal skills Bilingual Thai & English Excellent adaptability in new environments Hard working, flexible and reliable Honest
& Polite Shape
decision making Excellent customer service skills Creative | HR |
342 | DIRECTOR, CLINICAL RESEARCH OPERATIONS & MEDICAL SCIENCE LIAISON Summary Accomplished and results-driven business development professional offers 18 years of leadership and account management experience as an integral part of fast-paced clinical and sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management solutions. Experience Company Name City , State Director, Clinical Research Operations & Medical Science Liaison 02/2013 to Current Manage 30 clinical studies with a revenue stream of $2M annually. Increase site revenue from 30k to 120K mo in first 12 months Ranked in top 1% of clinical research sites for patient enrollment in Europe and The United States for Schizophrenia, Bipolar, & Depression studies in 2013 & 2014 Increased monthly revenue by 300% by implementing aggressive strategic patient recruiting strategies to develop and expand existing southern California customer base. Recognized as top generator of patient enrollment in schizophrenic trials, exceeding goals by 200% in 2013 & 2014. Reduced organizational operating costs by 45% by streamlining patient recruitment & clinical staff processes saving company 140K in first 24 months Physician profitability grew form 17k to 300k for combined studies over 18 months, an increase of 1000% Company Name City , State Sales/Business Development Director 01/2010 to 05/2013 Provided a full range of services for accelerating businesses in the bio-pharmaceutical, medical device, and energy industries. Engaged in business planning, funding strategies, provided cost-effective, and timely solutions. Targeted new long-term business partner prospects and closed 3 deals in 24 months securing $15M in venture capital. Identified, coordinated and participated in client relationship-building activities and meetings. Cultivated relationships with key players in private banking, venture capital, and oil/petroleum sectors to create ongoing and mutually beneficial referral systems. Established critical alliance with Canadian venture capital partners within 36 month period to fund Bio-Synerg's largest energy investment projected at $80M. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. company acquired by Canadian private equity group in May 2013 Recruited by CITrials as Director, Clinical Research Operations in February 2013 Company Name City , State Senior Account Executive 01/2006 to 01/2010 Managed regions largest territory and performed full sales cycle duties, increasing annual sales by 60%.to $7M in 2009 106% of quota. Recognized as top PD sales generator within RAI chain in region. Generated highest sales volume of PD/HD capital equipment in new RAI corporate account in region in 2009 Recognized as top sales generator with Extraneal solution, increasing sales level by 124% in 2009 alone. Peak performer while achieving 100% of quota while producing $5M in annual sales in 2008 Achieved #1 position in region for high producing new corporate account 2009. Joined Bio-Synergy Partners, LLC as a Business Consultant in January 2010 Company Name City , State Account Executive 09/2003 to 12/2006 Managed all sales of Baxter's portfolio of dialysis products and services through Nephrologists, surgeons, c-suite administrators, hospital purchasing managers, and nursing administrators. Negotiated contracts & strategic pricing involving Renal capital equipment and disposables. Managed resources for educating physicians, nurses, and patients. Facilitated resources for distribution of education and technology materials. Conducted and coordinated presentations to c-suite administrators and physician groups involving patient modeling, outcomes, financial reimbursement. Provided updates and evaluations on industry trends and legislative initiatives involving Chronic Kidney Disease. Managed Baxter's largest sales territory (5 states) of dialysis centers & hospitals, and performed full sales cycle duties, increasing annual sales 2.3M an increase of 60%. Established dialyzer sales at largest University account in territory increasing overall sales 180%. Upsold add-on services to existing customers, generating incremental revenue of $400k per every 6 months. Grew customer base by 70% from 35 to 50 accounts in first 18 months. Promoted to Senior Account Executive in San Diego, CA in January 2006 Ranked in top 1% out of 65 sales representatives in the United States in Extraneal IV solution sales. Company Name City , State Financial Consultant/Sales Trainer 02/2002 to 09/2003 Delivered informational financial sales presentations to potential investors to build symbiotic client relationships. Increased monthly sales by 45% by implementing strategies to develop and expand existing customer base. Targeted new long-term business partner prospects and closed 4 new deals in 18 months in the Higher Education industry. Maintained an 85% client retention rate by suggesting strategic investment plans based on fixed income, life insurance, and equity investing report evaluations. Trained 75 financial sales representatives how to leverage lead generation tools to increase profitability and product placement within their prospective clients financial portfolio Recruited by Baxter Healthcare as an Account Executive to run UT territory Company Name City , State Senior Institutional Healthcare Representative 01/2001 to 02/2002 Products: Tikosyn,Viagra, Norvasc, Lipitor, Diflucan, Zithromax Managed a portfolio of six (6) products, which generated $3M in revenue per 12 months. Achieved 100% of quota on all product Surpassed 2001 annual sales quota by 119%. Trained territory sales representatives on Pfizer portfolio of products at district and regional meetings. Increased Government account base 72% in 12 months to 250K. Recognized as top cardiovascular sales generator in Southwest Region, increasing Tikosyn sales by $400K and exceeding quota by 207% in 2001 Recruited By World Financial Group to lead Financial Sales Team in Salt Lake City, UT Company Name City , State Institutional Healthcare Representative 03/1998 to 01/2001 Products: Trovan, Aricept, Zoloft, Diflucan, Zithromax, Celebrex Launched and grew Arthritis market from start-up to highest sales volume in Southwest region Increased sales to 1.7M in 2000 exceeding quota by 159% Produced 1.3M in sales in 1999 exceeding quota by 125% Achieved Top 10% government antifungal sales, generating 1.5M Led and coordinated the recruitment and training of new sales representatives Promoted in August 2000 to Senior Institutional Healthcare Representative due to exceptional leadership skills and exceeding institutional/territory quotas Pfizer nationwide realignment, offered the opportunity to relocate to Utah Company Name City , State Professional Healthcare Representative 09/1996 to 01/1998 Met and exceeded territory sales targets in assigned therapeutic areas by demonstrating a strong understanding of disease states. Communicated technical, scientific, product, disease management information to physicians . Products: Aricept, Glucotrol XL, Zyrtec, Cardura, Trovan, Diflucan Ranked in Top 5% among 45 new hires in the Powers Division Recognized as top sales generator, increasing sales of Aricept by 165% in 1996 alone. Expanded territory from start-up to $420K in sales by developing strategic initiatives and formulary acceptance in key accounts (e.g. Tucson Medical Center & VA) Received 2 consecutive "Exceeds Expectations" ratings on Manger reviews and promoted to Institutional Healthcare Representative Education Masters of Science : Clinical & Counseling Psychology 2012 Capella University , City , State , United States GPA: Summa Cum Laude Summa Cum Laude Bachelor of Arts : History 1994 Brigham Young University , City , State , United States Minor in English Associate V.P. Student Government Skills "Bilingual in Spanish (read, write, and speak)" | HEALTHCARE |
343 | CUSTOMER SERVICE REPRESENTATIVE Professional Summary Office professional with an extensive background of more than twelve years of Customer Service, Account Manager and Office Administrative Support. Exude strong and excellent communications skills and creative support with team-building and the ability work independently. I adapt to change quickly and motivate staff to ensure a smooth workflow and increased productivity. Skills Typing 55 wpm/Ten-Key 10500 kspm Microsoft Office (Word, Excel, Outlook) Data Entry/Customer Liaison/Support Agency Management System (AMS, 360, Sagitata) The Agency Manager (TAM) Applied System CRM Software Systems Quick learner Work History Customer Service Representative 09/2017 to Current Company Name – City , State Provide customer support to accounts, track orders, provided price quotes, order changes and/or cancellations. Identify customers' needs, research issue and complaints with problem solving for resolution. Assist to ensure professional and exceptional customer service with products inquiry and online services. Document account and conversation during inbound and outbound calls in call center environment. Owner 01/2015 to 09/2017 Company Name – City , State Responsible for day-to-day operations of online retail store, including sales, stock and resource management. Develop social media strategy and set goals to increase brand awareness and engagement. Maintained online storefront and social media platforms with new products and marketing sales promotions. Commercial/Personal Lines Account Manager 03/2014 to 01/2015 Company Name – City , State Temporary assignment ended March 214 - Jan. Processed Certificates of Insurance for heavy contractor's, service and retail risk for commercial Line policies Verified and explained Commercial Insurnace policy coverages' and issued renewals Processed endorsements, cancellations, and reinstatements of policies and file claims with carrier Followed-Up on policy change request issued by carriers and/or sub agents. Insurance Customer Associate 02/2011 to 10/2013 Company Name – City , State Office location closed Feb.011- Oct. 2013 Provided customer service for retail brokerage firm as an inbound call center representative to new and existing policyholders and agents. File claims and submit loss reports to carrier's Explain insurance coverage and eligibility requirements for non-standard auto policies Processed policy changes (endorsements, cancellations, and reinstatements) and issued DMV vehicle registrations Issued auto insurance ID cards, accept and applied monthly payments to policy premiums. Insurance Agent/Producer 02/2009 to 11/2009 Company Name – City , State Reviewed rates in a competitive markets for qualifying customers with various insurance carriers. Advertised business product brochures and distributed to potential customers. Updated client information for policy changes for clients including name, address and coverage. Market multiple lines of business such as Commercial and Personal Lines, Ocean Marine, and Workers' Compensation. Commercial Lines Underwriter 02/2008 to 06/2008 Company Name – City , State Processed and analyzed Commercial insurance applications, rated and provided quotes Followed underwriting guidelines to determine risk exposure and eligibility Requested loss run reports and issued certificates of insurance from carrier systems Conducted policy changes for clients and ensured all information was accurate Processed binders, endorsements, cancellations, reinstatements and policy renewals. Commercial Lines Underwriting Supervisor Company Name – City , State Company relocated out of state June 206 - Oct. 2007 Supervised 7-Employees, approved employees time sheets and requests for time off to ensure a smooth workflow Assisted account managers, sub-agents/and or brokers with customer complaints and resolutions Reviewed and analyzed risk for Commercial CGL and Workers' Comp new business applications and renewals with solid understanding of industry regulations and carrier guidelines Researched various markets for competitive pricing from multiple insurance carriers. Education Diploma : Data Entry Specialists 1995 Eldorado College -
City ,
State S.E.L.F High School -
City ,
State Skills Ten-Key, Administrative Skills, Agency, brochures, call center, competitive, CA, CRM, client, clients, Customer Liaison, customer service, customer support, Data Entry, Insurance, Market, marketing sales, Excel, Microsoft Office, Office, Outlook, Word, Oct, policies, pricing, problem solving, research, retail, sales, Securities, social media platforms, strategy, Typing 55 wpm, underwriting, workflow Accomplishments Telephone Service
Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest. | BANKING |
344 | SALES ASSOCIATE Summary Punctual, customer-focused professional focused on exceeding expectations and building customer loyalty. Flexible schedule and
strong communicator who consistently meets and exceeds customer service goals. Reliable team player with an enthusiastic, outgoing
attitude. Highlights Interpersonal communication High customer service standards Adapt to diverse groups Excellent people skills Skilled problem solver Consistently meets sales goals Personable Motivated team player Conflict resolution proficiency Strong problem solving ability Active listener Exceptional organizational skills Experience Sales Associate 10/2013 to 01/2014 Company Name City , State Priced merchandise, stocked shelves and took inventory of supplies. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Determined customer needs by asking relevant questions and listening actively to the responses. Answered customer telephone calls promptly and in an appropriate manner. Followed merchandising guidelines to present visually appealing displays. Followed merchandising guidelines to present visually appealing displays. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Childcare Professional 03/2013 to 01/2016 City , State Carefully monitored children's play activities. Prepared meals per employers instruction or om my own if instruction was not provided Disciplined children and recommended other measures to correct behavior. Incorporated music and art activities to encourage creativity and expression. Routinely picked children up from school and activities. Escorted children on outings and trips to local parks and zoos. Upheld all CPR and First Aid certifications. Cashier 10/2011 to 05/2012 Company Name City , State Operated a cash register for cash, check and credit card transactions with 100% accuracy. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Education High School Diploma 2010 Prospect Mountain High School City , State Member of History Club, Winter Carnival Planning Committee, Co-Founder of Mr. and Mrs. Prospect Mountain Charity Competition ?
Expanded Functions Dental Assistant Certificate: Dental Assistant Dental Assisting 2012 New Hampshire Technical Institute City , State Skills Professional and friendly, Careful and active listener, Multi-tasking, organizational skills, great telephone and computer communication skills | SALES |
345 | ASSISTANT TEACHER Summary Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues. Highlights Positive and cheerful Active listener Head Start program knowledge Certified in Early Childhood Education Infant, toddler and preschool curricula Reliable Approachable Playful Highly organized Experience Assistant Teacher 05/2014 to 11/2014 Company Name City , State Read stories to the children and taught them painting, drawing and crafts. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Maintained daily records of activities, behaviors, meals and naps. Communicated with children's parents and guardians about daily activities, behaviors and problems. Managed general housekeeping duties, including feeding, diapering, resting, and cleanup. Student Teacher 02/2013 to 02/2014 Company Name City , State Plan/ implement developmentally appropriate curriculum for 4-5 year olds children in a VPK classroom. Assess children's progress towards VPK standards through daily observation. Design and maintain a nurturing learning environment for young children. Supportive VPK Student Teacher 01/2013 to 01/2014 Company Name City , State Assist teacher in setting up learning centers, carry out activities with children. Serve meals to children, family style. Supervise children during playground area. Summary of qualifications. Education Early Childhood Education Department of children and Families Certification: 45 Hours including VPK Literacy Department of Education Certification: Early Childhood Professional Certificate, recognized by State of Florida as equivalent to National Child Development Associate Credential American Red Cross Frist Aid and CPR for infant, Child, and Adult Volunteer Experience 2014 Fort Myers Institute of Technology City , State Early Childhood Professional Certification : Special Olympics Present Special Olympics Skills CPR Serve Meals Preschool Teacher Computer Skills Publishing Software Skills | TEACHER |
346 | BUSINESS DEVELOPMENT MARKETING REPRESENTATIVE Summary Motivated Marketing Manager specializing in budgeting, project management and staff training and development. Thoroughly understands client preferences and needs, and effectively manages sales teams to optimize customer satisfaction and boost sales. Highlights Skilled in MS Office AS400 Excel, Quickens and Cubs-Picklan Fluent in Spanish Strong interpersonal skills Skilled multi-tasker Account management Brand recognition optimization Cross-functional team leadership Public relations expert Excellent communication skills Team building expertise Consultative sales techniques Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a [Number]% increase in monthly sales.Managed a portfolio of [Number] accounts totaling $[Amount] in sales.Hired, trained and managed a team of [Number] successful product managers.Launched aggressive growth plans that helped increase customer base from [Number] to [Number] customers. Experience Business Development Marketing Representative January 2000 to Current Company Name － City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Incoming and out calls to Dealers and Consumers Maintain a healthy and reputable relationship with Dealers and Management. Negotiated favorable contract structures, fees and criteria exceptions. Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Researched beneficial investment opportunities and made recommendations to senior management. Review credit bureau and applications on consumers for decision making on approvals and declines for program guidelines and criteria. Train Dealers on our criteria and program guidelines for approval accuracy when submitting applications.Developed solid estate and tax code knowledge base through continued research and training to assist Dealers in maintaining a favorable look to book ratio on submitted deals. Problem solving on dealer packages submitted for funding In house support for assigned Field Representatives Market In house products (Direct Mail, Internet Leads, Automated Internet Advertising, etc ) generating business. Communicate with customers and/or opposing counsels regarding status of account Review Chapter 13 plans for objections on value and interest on vehicles in order to obtain an attorney or negotiate with customer's attorneys. Junior Accounting Clerk / Case Analyst / Skip Tracer January 1991 to January 2000 Company Name － City , State Collected data to prepare and draft settlement packages for clients.Drafted various court documents, invoices and enclosures at attorneys' request, reconciling over 1,300 payments, 2,000 invoices daily. Managed communication with courts regarding status of petitions and granted orders.Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.Trained new employees on office equipment and job duties. Organized legal memoranda and client correspondence.Processed summons, subpoenas, appeals and motions. Loan Processor January 1989 to December 1990 Company Name － City , State Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Interviewed an average of [number] mortgage loan applicants per month.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.Effectively managed more than [number] client relationships.Provided expert financial advice on mortgage and both educational and personal loans.Performed daily maintenance of the loan applicant database. Education Accounting Business Certificate : Accounting , 1995 Cypress Community College － City , State , US Coursework in Accounting, Finance and Business Administration Certificate : Management , 1111 XXXX Seminar － City , State , US Completed Mortgage Underwriter training Legal Marketing and Management seminar Languages Bilingual Spanish/English Affiliations Review Chapter 13 plans for objections on value and interest on vehicles in order to obtain an attorney or negotiate with customer's attorneys Skills Banking: Credit Decisions, Credit Evaluation, Advertising, Business Development, Buyer, Buying/procurement, Sales Calls, Exceptions, Internet Advertising, Leads, Marketing, Problem Solving, Filing, Incoming Calls, Accounting, Billing, Clerk, Invoices, Payments, Skip Tracer, Bankruptcy, Mortgage Loans. Sales Account Management: Business Development, Team Building, Marketing Plans, Territory Management, Staff Management and training. | BUSINESS-DEVELOPMENT |
347 | PROJECT MANAGER/INSTRUCTIONAL DESIGNER Summary Dependable and resourceful Project Manager and Instructional Designer adept at organizing and developing quality courses for both in-seat, hybrid and online adult learners. Highlights Hypertext Markup Language (HTML5) Camtasia Adobe eLearning Suite 2.5 (to include Adobe Presenter, Captivate, and Dream Weaver) Microsoft Office 1993-2007 (to include PowerPoint, Word, Excel) Dropbox Video training development XenDesktop EC Council iLabs VCASTLE Microsoft Live Meeting Adobe Connect Screenr Canvas Moodle 1.9 and 2.4 Blackboard MRDS Microsoft Office SharePoint Zoom Web Conferencing Accomplishments Continues to developed curriculum for several Bachelor and Master Level courses, as well as NCPACE training courses. Completed and earned the following certifications from Lynda.com: Articulate Storyline Instructional Design Essentials: Models of ID Instructional Design Essentials: Storyboarding Instructional Design Essentials: Working with SMEs Introduction to Networking Learning Management Essentials (LMS) Fundamentals Practical Cybersecurity Up and Running with Articulate Storyline Up and Running with Canvas Experience Project Manager/Instructional Designer 01/2011 to Current Company Name City , State Manage projects/course development. Design, develop, and update in-seat and online curriculum materials, as well as military CBT course. Conduct assessment and analysis to identify new development needs and recommends training methods accordingly. Ensure design of deliverables address the instructional needs of the learners. Assure curriculum and delivery methods incorporate best practices in adult learning theories. Work with authors, publishers,and SMEs to develop in-seat, hybrid, and online course. Design courses to comply with both organizational, military standards, 508 Compliance. Work within design and development processes and standards. Create storyboards and communicate design ideas. Design and produce instructional multimedia . Design and develop instructor lead activities and Capstone courses. Write and edit storyboard scripts for video and learning modules. Developed learning objectives. Facilitated content and quality assurance reviews. Maintained in-depth and up-to-date knowledge of the related fields of development. Instructional Designer 10/2009 to 01/2011 Company Name City , State Designed, developed and updated a variety of course content learning solutions for military training support for eLearning, Instructor-led training, virtual training sessions, and self-study programs. Conducted assessment and analysis to identify new development needs and recommends training methods accordingly. Ensured design of deliverables address the instructional needs of the learners. Assured training solutions incorporate best practices in adult learning theories. Worked with content development managers, authors, and SMEs to develop military training courses. Designed courses to comply with both organizational, military standards, 508 Compliance. Work within design processes and military standards. Created storyboards and communicated design ideas with Multimedia personnel. Designed and produced facilitator and participant guides. Designed and produced PowerPoint presentations. Designed and developed instructor lead activities and Capstone courses. Wrote and edited storyboard scripts for video and learning modules. Developed learning objectives. Facilitated content and quality assurance reviews. Maintained in-depth and up-to-date knowledge of the related fields of development. Elementary through High School English & Writing Teacher. 08/2006 to 07/2009 Company Name City , State Taught elementary (all core subjects), and middle and high school English and writing. Developed and designed lesson plans and curriculum related to each subject area. Provided excellent customer service for students and parents, maintained ongoing communication with colleagues, team members, parents, and students. Maintained student records in an exceptionally organized manner. Created and maintained knowledge of innovating technology, she created and maintained web pages for parent and student use. Middle & High School English as a Second Language (ESL) Teacher. 08/2000 to 07/2003 Company Name City , State Taught middle school English and Writing as a second language to non-English speaking students. Developed and designed lesson plans and curricula related to each subject area. Provided excellent customer service for students and parents, while also maintaining ongoing communication between colleagues, parents, and students. Maintained student records in an exceptionally organized manner. Education Masters of Education : Curriculum Design and Instruction; Specialization in Literacy February 2009 Lesley University City , State , United States of America Curriculum Design and Instruction, specializing in Literacy Bachelors of Arts : English/French May 1997 Claflin University City , State , United States of America English with a Minor in French Skills •Technology Orientated •Team player, leader, and excellent collaboration skills •Creative and innovating •Extensive success in product development •Software Proficiency – VCASTLE, NetLab, XenDesktop, SharePoint, EC-Council iLabs •Blooms Taxonomy •Strong attention to detail | DESIGNER |
348 | FOOD SERVER Professional Summary Hardworking professional with a history of exceeding expectations and delivering quantifiable results. Known for boosting company morale by fostering interdepartmental communication. Skills Cash handling, Professional and friendly, Careful and active listener, Data Entry. Education and Training May 1982 McEachern HS City , State High School Diploma : Business Business Community Service
Volunteer, Girl Scouts 2012-2013 Work Experience August 2013 to May 2015 Company Name City , State Food Server Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed. Clean or sterilize dishes, kitchen utensils, equipment, or facilities. Served over 300 students daily. Load trays with accessories such as eating utensils, napkins, or condiments. Stock service stations with items such as ice, napkins, or straws. Remove trays and stack dishes for return to kitchen after meals are finished. Prepare food items, such as sandwiches, salads Food preparation or serving techniques to ensure that proper procedures are followed. August 2007 to May 2011 Company Name City , State Subsitute Pre K Teacher Order or obtain materials needed for classes. Provide extra assistance to students with special needs, such as non-English- speaking students or those with physical and mental disabilities. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Maintain computers in classrooms and laboratories and assist students with hardware and software use. October 1985 to February 1999 Company Name City , State Loan Processor Encode and cancel checks, using bank machines. Compare previously prepared bank statements with canceled checks and reconcile discrepancies. Match statements with batches of canceled checks by account numbers. Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand. Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems. Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. Examine, evaluate, or process loan applications. Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions. Certifications Serv Safe Certification | CHEF |
349 | BUSINESS DEVELOPMENT MANAGER Summary Entrepreneur and sales professional recognized by the Prince George's Chamber of Commerce and non-profit organizations as a leader in developing strategic partnerships to acquire business growth. Professional Experience Company Name City , State Business Development Manager 01/2006 to Current Information technology enterprise business operator that demonstrated profitable annual revenue. Researcher and statical analyst that increased financial growth 15% each quarter maximizing data analytics and customer retention software to win new and retain existing customers. Account manager of C-Suite Executives, Federal and State Procurement Directors and Mid size business decision makers. Procurement strategist that acquired new business in emerging markets creating and responding to request for proposal (RFP) solicitations. Social media marketing specialist and brand strategist. Created content and designed graphic for website, email and trade publications. Developed sales marketing training programs that improved client retention and increased revenue. Managed diverse and multicultural workforce to collaborate as a focused unit. Company Name City , State Client Services Manager 06/1996 to 07/2005 Sales and leasing consultant that consistently received BMW's honors award for highest in the nation sales and customer service achievements. Finance Director that achieved recognition for surpassing sales goals for financial product presentations. Awarded product development certification. Relentless customer relations management (CRM) prospecting and cold calling skills to acquire new and to follow-up with existing customers. Company Name City , State Multi-unit Franchise Operator 03/1985 to 04/1995 Entrepreneur that acquired multiple successful franchise units through acquisition and start up. Restauranteur that developed and sold businesses for profit over a ten year period. Held key position on franchisee board responsible for direct marketing and advertising. Attributes: real-estate development, accounting and management training. Education and Training Bachelor of Arts : Business Management University District of Columbia - School of Business and Public Administration , City , State , USA Course work included: Information Management, Gained thorough knowledge of principals, concepts, analysis, design and cloud computing pertaining to information technology. Communications: Enhanced public speaking and presentation techniques. Philosophy: developed tools for effective reasoning. Continued studies to achieve a goal of obtaining a B.A. Degree (May 2020) Leadership Training 2016 Department of Economics , City , State , United States On-line course study in Principals of Leadership, Organization and Management. Organizational Leadership 1998 From The Heart Church Ministries , City , State , USA Course work: The Psychology behind developing interpersonal relationships. Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, Microsoft Office 365 (Excel, PowerPoint, Outlook, Word, Access) Accounting and Tax software Quick Books, DRAKE Occupational Safety - OSHA -10 Federal Energy Management Professional (FEMP) Web - Design HTTML Activities and Honors 2010 - 2015 - Board Member, Prince George's Chamber of Commerce 2012 - 2015 - Chair - Green Technology and Sustainability Committee 2012 - Prince George's Chamber - Green Business Award 2015 - 2017 - Metropolitan Washington Council of Governments (MWCOG) - Governmental Affairs Outreach 2014 - 2016 - Congresswoman Donna Edwards - Business Advisory Board 2014-2016-Prince George's County Public Schools (PGCPS) Suppliers Development Board | BUSINESS-DEVELOPMENT |
350 | SOFTLINES MANAGER Summary Experienced Retail Sales Manager, known for hiring and training solid, long-term staff, adept at problem solving, who posses a strong background in Visual Merchandising. Visual Merchandise Experience Softlines Manager March 2011 to Current Company Name － City , State Managed the Sales performance of the Footwear and Apparel associates to meet sales and margin goals. Implemented game plans in the Apparel and Footwear Departments to maximize sales. Interviewed, hired, and trained essential staff. Granted title of "Store Human Resource Adviser" to issue appropriate counceling to all store associates. Apparel Sales Leader December 2006 to March 2011 Company Name － City , State Assisted the store management team with general supervision in the store in accordance with company policies and procedures. Implemented merchandise presentation standards and signage of the apparel department to meet company standards. Maximized profits by supporting company standards of selling and customer service. Educated new staff on merchandising and selling standards of Dick's Sporting Goods. Nike Brand Coordinator October 2005 to December 2006 Company Name － City , State Encompassed the Nike brand image, ensuring the highest standards of visual presentation at all times. Introduced new product lines by highlighting features and benefits. Coached and inspired store associates to maintain the Nike retail presence. Increased profitability of sales on an average of 4% yearly. Education High School Diploma : General Studies , 2000 Mount Everett Regional High School － City , State , USA Professional Recognitions Shrink Defender of the Month August 2008, July 2009, December 2010, February 2011, April 2014 Enforcing company policies and procedures to ensure the protection of company assets. Skills Master at executing and enhancing Game-plans Proficient in opening and closing store procedures, including cash office execution. | APPAREL |
351 | SENIOR ENGINEERING MANAGER Summary Personable, patient and adaptable Math tutor with 3 years of experience tutoring K-12 and college students in Mathematics. Highly reliable and approachable person with 8 years of professional experience in people management, leadership, documentation, multi-tasking, innovation and creativity, gained through the corporate world of Silicon Valley. Accomplishments Problem Solving Assisted students from K-12 through college on a variety of class assignments, helped them understand how to solve quantitative problems and achieve higher grades in their classes. Creative Lesson Planning Motivated students to engage with course materials by organizing colorful, fun flashcard games to be used as a recall technique to enhance learning. Grading Evaluated college level exam papers, making sure grades accurately and fairly reflect the quality of students' work. Presentation Designed and created course presentations to be used by SFSU instructor in a management class. Created and presented several presentations for colleagues using Microsoft PowerPoint and Google Docs. Training Provided SQL programming trainings to corporate team members in a classroom setting to enhance their knowledge of SQL which allowed them to significantly improve data analysis. Education Master of Business Administration : Decision Sciences 2007 San Francisco State University City , State Courses: Operations Management, Total Quality Systems, Project Management, Business Forecasting, Supply Chain Management Bachelor of Science : Mathematical Engineering 2004 Yildiz Technical University City , Turkey Courses: Mathematical Analysis 1, 2, 3 & 4, Linear Algebra, Fundamentals of Mathematical Logic, Analytic Geometry, Ordinary Differential Equations 1 & 2, Theory of Probability, Numerical Analysis 1 & 2, Statistics, Matrix Analysis, Optimization Techniques, Insurance Mathematics Teaching Experience Volunteer Math Tutor 09/2015 to Current Company Name City , State Tutored students in Algebra, Geometry, Statistics Attended Algebra classes to provide special assistance to English language learners ( ELLs) and help them understand the content and express their grasp of mathematical concepts both orally and in writing. Volunteer Math Tutor 04/2015 to 05/2015 Company Name City , State Assisted students in Algebra I and II by providing volunteer teaching during flex time hours which is a class period when students visit a chosen class to seek help with struggles or expand on their interests. Teaching Assistant 09/2005 to 05/2007 Company Name City , State Edited several business forecasting and operations management thesis papers for journal publications. Graded exam papers and evaluated operations management and total quality systems class assignments. Assisted in operations analysis, statistics and mathematics related work as assigned. Mathematics and Statistics Tutor 09/2005 to 09/2006 Company Name City , State Tutored students in mathematics, statistics and probability, estimation, hypothesis tests, regression analysis, and correlation, quantitative analysis of production management and control with related computer applications and optimization techniques, inventory control, demand forecasting. Corporate Experience Operational Excellence Lead, Google Express 11/2004 to 04/2005 Company Name City , State Analyzed data using statistical analysis tools such as correlation and multiple regression analysis. Reviewed results and provided recommendations on system improvements, courier performance efficiency and capacity planning using various optimization and data analysis techniques. Identified operational areas that needed process and speed improvement to deliver orders faster. Consultant 01/2013 to 02/2014 Company Name City , State Supported the 77Looks application from pre-launch to current in marketing, content management, quality testing areas. Application won SF Fashion Tech Pitch Competition in June 2013 and company has reached approximately 1M active users. Operations Manager 10/2011 to 01/2013 Company Name City , State Supervised a team of logistics analysts and warehouse staff in global warehouses. Defined the scope of key performance indicator (KPI) reports and analytical tools needed which helped decrease operational errors by more than 80%. Turned large data sets into actionable items in the form of order forecast reports, optimization tools and inventory reconciliation reports. Senior Analyst 10/2010 to 10/2011 Company Name City , State Supported global operations by ensuring warehouse productivity, inventory accuracy, timeliness of order fulfillment and shipments. Documented standard operating procedure(SOPs) and work flow processes for the use of operations and customer support teams. Account Manager and Logistics Analyst 07/2007 to 10/2010 Company Name City , State Managed customer accounts in different industries to ensure on time delivery of shipments for import and export operations. Supervised and trained new users for procurement and warehouse management system. Skills Tutoring, teaching, mathematics, algebra, geometry, English, content management, documentation, middle school & high school math, college math, presentation, analysis, grading and evaluation, problem solving, ESL students, technology integration, classroom monitoring, student assistance Account management, customer care and satisfaction, data analysis, forecasting, inventory, quantitative analysis, leadership, operations management, procurement, project management, optimization C, C++, MS Office Suite, Google Docs, SQL | ENGINEERING |
352 | EXECUTIVE CHEF Professional Summary To join an organization that will allow me to apply my experience and knowledge. Skills Work History Executive Chef , 01/2008
to Current Company Name – City ,
State Prepare daily meal preparation for 500 & 4000 man "Work Force Camps" in remote locations with 4 daily meals and transportable lunches. Provision & Prepare meals for Commercial Fishing crews of 250 Individuals. Develop and cost menu items for targeted food cost. Establish & maintain purveyor relationships. Negotiate property, equipment leases and sales. Oversee Food & Beverage operations for multiple site locations to include administration of weekly purchasing budget. Establish par/prep standards, i.e. FIFO, label and dating foods. Perform/Train staff in all "line" positions & FOH/BOH functions as required. Interview, hire, train & review employees as necessary. Maintain consistent interviewing and hiring practices. Develop and create all banquet/catering menus. Plan all private and special events. Maintain consistent HACCP, Serve-Safe and Alcohol Service standards and relative documentation wherever required. Direct Supervision of 25-50 Employees. Oversee all Retail operations. Recipe Design/Menu Engineering. Manage procurement & Logistics for all outlets Retail & Hospitality Maintain High level of Customer Service Business Plan Development Location Evaluation Management Services Menu Design & Layout Restaurant & Brewery Design Equipment Purchasing Design Consultation Restaurant Systems and Policies Author employee standards manual. Create and facilitate all staff training manuals and related position testing. Budgeting & Financial Controls Develop/implement all marketing & advertising strategies. Analyze and implement necessary changes to improve guest service or staff efficiency. Sales Floor Merchandising/Planograms. Recipe Development/Menu Engineering. Operations , 01/1997
to 01/2000 Company Name – City ,
State Corporate Menu Development, Costing, and Procurement/Logistics for Remote Camps Contract Negotiations for Food Brokerage and Shipping. Planning and preparing daily meals for passengers and crew. Vendor Relationships and price negotiations. Solid relationships with Culinary Unions. Responsible for safe and organized operation of galley. Organized and planned galley tours for onboard passengers. Positive and consistent interaction with passengers. Serve-Safe CFPM, HACCP USDA/FDA, Alaska, Washington, Oregon Certified Food Handler. Budget forecasting for all individual restaurant entities to include food, labor and beverage and diverse costs based upon specific operations. Operational adherence for Franchisee of 2 QSR and other Fast Food operations to include corporate oversight of Food, Labor and Controllable Costs. QSR 18-21% Full Service 30-32% & Overall labor costs) Responsible for ordering & inventory control. Oversee complete Food & Beverage Operations of multiple full service restaurants. Manage the production of 175-400 covers nightly with 5-8m in annual sales. Supervision of 475 Seasonal & Fulltime Staff with multiple locations. Training all FOH to include Wine & Beverage service and relative food pairings. Training of all BOH to include Food Handling, Safe Practices, FIFO and Kitchen Systems and recipe/plating adherence. Recipe Design/Menu Engineering Corporate Chef Of 10 Vessel Organization SALES/MARKETING Sales, Merchandising and delivery of high quality varietal wines, foods and beverages. Customer Service Training for Sales Staff Overall vineyard management of 37 acres. Product Sales Forecasting and Ordering Trends. Sales Staff Training & Merchandising. Develop Strategic Sales and Marketing Plan. Co-host weekly radio show. Responsible for performance reviews of all Sales & Culinary Staff. Oversee Weekly Sales Meetings & Supervision of 15 Sales Staff. Store Set/Re-Set According To Plan-O-Gram. Implement and Develop Key Performance indicators for all staff, both Sales and Culinary Divisions. Create & Develop Sales Incentive Programs Primary Organizer for Community & Catering/Banquet Events. Implement Bi-Annual Sales Retreats. Route Sales. The above listed experience was the parent company of Food Service Associates)Castile Trucking, The Shanghai Café, Tai-Tung, Four-Seas, Alaska Sightseeing Cruise West, Chili's of Westminster, Wendy's Of The Rockies, The Gallery Restaurant & Lounge (2 Locations) The Quality Hotel Tacoma Dome, Crown Pacific Inn, Ernst Home Centers , Paul's Grocery, Mt Baker Vineyards & The Hungry Halibut Restaurant & Lounge. 01/1986
to 01/2008 Education M.S : Hospitality Management ,
Wing Luke University, Shanghai Province, Peoples Republic of China - Hospitality Management B.P.S : Culinary Management ,
Culinary Management Accomplishments U.S. Naval Culinary Training, USNTC, San Diego, Ca. USS Esteem MSO-438, Member of US. Naval Culinary Team 1977-1980 Internship-Victor Rossellini, Owner, Rossellini's 410, Seattle, Washington Internship-Trotter's Restaurant, Chicago, Illinois LICENSES/AFFILIATIONS American Culinary Federation # 234185 C.E.C. SERVE SAFE #7361161, HACCP, USDA/FDA, Alaska, Washington and Oregon Food Handler's Card TIPS/TAMS Certification, National Restaurant Assoc, Pro-Start Mentor/Coach NSTC Certification, First-Aid, CPR & AED, TWIC, FAA Security Clearance and Merchant Mariner's Documents- United States Coast Guard. Skills advertising, Budgeting, Budget, Bi, Business Plan Development, Consultation, Contract Negotiations, Customer Service, Customer Service Training, delivery, documentation, special events, Fast, Financial, forecasting, hiring, inventory control, Layout, Logistics, Marketing Plan, marketing, Meetings, Merchandising, negotiations, Organizer, performance reviews, Policies, Procurement, Purchasing, Quality, radio, Retail, SALES, Sales Forecasting, Shipping, Staff Training, Strategic, Supervision, Author | CHEF |
353 | BUSINESS DEVELOPMENT REPRESENTATIVE Professional Summary Experienced administrative professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Core Qualifications Computer proficient Reports generation and analysis Client Relations File/records maintenance Multi-Task Management Territory Sales Experience Purchase Order Processing Creative Problem Solving Experience Business Development Representative November 2014 to Current Company Name － City , State Identified prospective customers using lead generating methods and obtained leads through cold calls. Managed organization's South Texas and West Texas region and performed full sales cycle duties, therefore increasing division profits. Quoted prices for services outlined in brochure. Maintained friendly and professional customer interactions. Consistently met and exceeded divisional expectations for productivity and accuracy levels. Led sales calls with team members to establish sales and customer retention goals. Generated new accounts by implementing effective networking strategies. Assisted with budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered weekly performance updates and monthly business reviews. Optimized current revenue streams by networking for additional business prospects with established clients. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Researched economic processing factors to determine the best process and sales strategies. Administrative Clerk September 2012 to November 2014 Company Name － City , State Seven years of office experience. Ensured that team member responsibilities were defined and understood. Established and maintained effective communication system. Planned travel arrangements for executives and staff. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Posted open positions on company and social media websites. Processed all new hire paperwork while maintaining employee confidentiality. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and processed purchase orders for day to day purchases. Processed weekly payroll for 30-50 employees to ensure everyone received a correct hourly paycheck. Reconciled credit card expenses for 10-15 employees. Monitored equipment rentals to ensure proper invoicing practices. Registrar October 2009 to September 2012 Company Name － City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Organized and maintained file system, and files correspondence and other records. Coordinated all educational department functions for team of six. Coordinated meetings with education staff and served as main liaison between registration process throughout graduation. Updated student records and information on a daily basis. Created databases and spreadsheets to improve student registration processes and reporting accuracy. Provided support for Executive Director, Admissions Department, and Education staff in managing operation work flow. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, students and employers. Directly supported Executive Director in managing operation work flow. Communicated with students via phone, email and in person to update them on educational status. Helped coordinate admission processes and prepared student records and agreement packets for regular audits. Handled and processed confidential student information. Admitting Specialist-ER Registration March 2008 to October 2009 Company Name － City , State Maintained a state of readiness and alertness for all incoming patients. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Verified that information in the computer system was up-to-date and accurate. Recorded and filed patient data and medical records. Eliminated duplicated records by sending necessary information to the medical records department. Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate health care information. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Acquired insurance authorizations for procedures and tests ordered by the attending physician as needed. Confirmed patient information, collected copays and verified insurance. Maintained updated knowledge with emergent protocols, response requirements and quality assurance procedures. Completed registration quickly and cordially for all new patients. Interacted with patients, families, hospital staff and the general public in a compassionate, professional manner. Education High School Diploma : 2006 Taft High School － City , State Some coursework completed Del Mar College － City , State Accomplishments Employee of the Year 2010 at South Texas Vocational Technical Institute Promoted to Registrar after 1 year of employment at STVT. Promoted to Business Development Representative after 18 months of employment at GIS. Successfully planned and executed meetings, lunches and special events for groups of 30+ employees. Received merit raises for strong attention to detail, exemplary customer service and team-player attitude. Skills Microsoft Software: Word, Excel, Outlook, PowerPoint People skills: great customer service, enthusiastic people person, advanced problem-solving, great organizational skills Language: Intermediate level Spanish speaker | BUSINESS-DEVELOPMENT |
354 | SOCIAL MEDIA COORDINATOR Skills Microsoft Word Excel Powerpoint Photoshop Illustrator Facebook Instagram Twitter Qualitative and Quantitative Analysis Public Speaking Experience Company Name City , State Social Media Coordinator 06/2017 to 12/2017 Created content and strategized social media posts/ advertisements for Facebook, Instagram, and Yelp accounts. Promoted new products with weekly posts of both local and and world class wines/ beers. curated content based on insights such as audiences reached, and peak times of day/ week. Company Name City , State Bartender 10/2017 Organized and Inducted wine tastings for both private and corporate events held in store Communicated with concierge services from surrounding hotels on a weekly basis Exhibited a vast knowledge of wine and beer varietals to better assist customers with their purchases. Smart Car Brand Ambassador Informed the SF community about the 2018 all electric Smart Car Worked with coordinators to set up a pop up for Smart Car promotion with an eco friendly theme Prompted interested individuals in the market for a Smart Car to test drive the vehicle with me Curated a social media campaign to advertise the pop up event. Company Name City , State Shift Lead 09/2016 to 09/2017 Brought employee training attainment from 44% to 100% in three months, surpassing the district stores. Wrote weekly schedules bases off of projected sales. Assisted in developing promotional plans to reach sales goals. Certified as a. Company Name City , State Office Assistant 01/2018 to 01/2018 Entered data using Excel. Organized files. Answered phone calls. Skills Photoshop, employee training, Public Speaking, Quantitative Analysis, sales | DIGITAL-MEDIA |
355 | INFORMATION TECHNOLOGY SPECIALIST Professional Profile To continue work in the Information Technology field while developing my skills in Information Systems and Networking. Experience Information Technology Specialist April 2015 to Current Company Name Set up and maintained the network infrastructure both wired and wireless configuration. Setup and maintained all user's computers including hardware and software. Set up and assisted users with their e-mail accounts. I maintained security on our networks in which only company users could access the network. Setup and configured users android phones so they could access the company's resources. I maintained security on all companies' machines. Computer Technical Specialist September 2007 to January 2014 Company Name － City Set up and maintain all software on Faculty and Staff computers in a Windows and McIntosh environment. Troubleshoot all software and hardware problems on user's machines. Check network connectivity issues on the client side. Set up and maintain all printers' scanners and fax machines for staff and faculty and students. Configure and setup all PDA s for all faculty and staff. Help maintain lab computers on the windows and McIntosh environment including hardware software and printing issues. Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers. This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches. Captured and pushed images to and from workstations with a ghost server. Pushed software packages to user's machines using a KBOX server. Maintaining all classroom projectors which were connected to a smart board including the attached devices. Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science. Serve as the primary contact with vendors to maintain licenses. Maintain a license server to keep software operational. Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running. Set up virtual machines and installed all software on client machines. Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines. Set up and brought down conference calls. Senior Computer Network Support Technician November 2001 to September 2007 City , State Provide statewide data telecommunications and on the-site problem analysis and resolution; consultation; hardware and software installations; technical guidance and support for personal computing equipment. Provide local and wide area networking support, which included router switch and server and router configurations, and installations and problem resolutions. Troubleshoot all network components including routers switches servers and patch panels. Analyzing and diagnosing the network for the correct topology protocols and configurations. Install and maintain video conferencing systems which included Meeting Point. Diagnosed and fixed any problems computers may be experiencing including network software, and hardware issues. Junior Network Administrator September 1999 to November 2001 Company Name － City , State Performed the installation and removal of all programs on a network in a teaching and testing facility. Assigned rights and permissions to users and servicing them on the network. Troubleshoot all hardware as well as software problems on the network. Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server. Maintaining compatibility of new hardware and software on our network which included routers, switches, and servers as well as workstations. Reorganized LANs to insure speed and performance. Installed and maintained all wiring on the network. Education Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class.
CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification.
MCSE - Microsoft Certified Professional Systems Engineer; 2003
CCNA (Cisco Certified Network Associate : 1988 Northern Virginia Community College Virginia Commonwealth University GPA: Dean's Lists GPA: 3.4 Dean's Lists GPA: 3.4 M.A : Education Biology and General Science , 1982 George Mason University Fairfax City Education Biology and General Science B.S : Biology , 15 Biology NVCC Alexandria A.A.S Networking (06-25-2001) NVCC Alexandria A.A.S Microcomputer Specialization (06-25-2001)
Virginia Commonwealth University Richmond Skills A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis and resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring | INFORMATION-TECHNOLOGY |
356 | MATERIAL AND TOOLING CONTROL LEAD Summary Qualified manufacturing manager and electrician who stays current with public safety and security standards. Safely operates and maneuvers a diverse range of heavy duty construction equipment. Looking for a long-term position with an organization that values organizational culture and integrity. Highlights Certified forklift operator Back hoe operator Electric palette jack operator Pipe laying, threading, and bending Safety trained and oriented Blueprint reading Excellent driving record Strong communication skills Work Experience Material and Tooling Control Lead 01/2012 to Current Company Name City , State Helped achieve company goals by supporting production workers. Identified and implemented change in workplace policy and procedure to positively effect production rate and quality. Supervised team of eight skilled production and tooling machine operators. Inspected finished products for quality and adherence to customer specifications. Monitored the production processes and adjusted schedules. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Worked with managers to implement the company's policies and goals. Troubleshooted problems with equipment, devices or products. Operated manufacturing machinery such as a forklift, hem saw, sheer, table saw, chop saw, drill, and recipicating saw. Bale Inspector 01/2011 to 01/2012 Company Name City , State Changed equipment over to new product. Adjusted machine feed and speed if machine malfunctioned. Helped achieve company goals by supporting production workers. Started machine operations by inserting control instructions into control units. Safely operated a forklift. Chef 01/2011 to 01/2012 Company Name City , State Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Displayed a positive and friendly attitude towards customers and fellow team members. Electrician Apprentice 01/2008 to 01/2009 Company Name City , State Worked on projects, which provided value to the department, the company, and the client base. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Frequently worked overtime, weekends and holidays. Co-owner / Martial Arts Instructor 01/2007 to 01/2012 Company Name City , State Taught clients how to modify exercises appropriately to avoid injury. Contributed to the operation of a clean, friendly and well maintained health club. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Led learning enhancement classes focused on improving martial arts and people skills needed for success in their fitness goals. Electrical Forman 01/2005 to 01/2008 Company Name City , State Oversaw production efforts to guarantee that projects were completed in a timely and budget-conscious manner. Maintained open and effective communications with project teams to increase productivity. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Installed all electrical wiring during remodeling projects. Frequently worked overtime, weekends and holidays. Electrician 01/1999 to 01/2004 Company Name City , State Interpreted electrical and mechanical schematics, blueprints and diagrams. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Installed all electrical wiring during remodeling projects. Laid and threaded pipe. Frequently worked overtime, weekends and holidays. Skills Ability to operate forklifts, backhoes, electric palette jacks, and other heavy machinery. Proficient with Microsoft, Estitrack, and Dynamics AX programs. Proficient in scheduling, training, and managing a manufacturing floor. Efficiently able to provide customer service. Management experience for up to 20 people on manufacturing floor Installation of underground utilities and piping. Ability to install and operate electrical products such as meter centers and panels. Ability to favorably introduce change in the workplace environment. Pipe fitter. Education High School Diploma 2000 Northside Skill Center City , State Electricians License : Electrician Northeast Flordia Builders Association City , State , USA | ARTS |
357 | PASSENGER SERVICE CONCOURSE MANAGER Summary A dedicated and enthusiastic leader, able to motivate employees to perform at their best in providing excellent service and developing ongoing, profitable client relationships. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Skills Strategic planning Team building Personable Client relationships Dedicated Flexible Relationship building Decision Making Time Management Conflict Resolution Adaptability Ability to Work Under Pressure Creativity Ability to work on a team Microsoft word Word processing Spreadsheet Microsoft excel Microsoft programs Scheduling Accomplishments Promoted 2 times within the last 5 years. Diverse skill set in managing employees and customers throughout many areas of the aviation business Proven ability to manage most complex concourses throughout the Atlanta airport Established a trustworthy relationship among the clients on multiple concourses. Experience 12/2013 to Current Passenger Service Concourse Manager Company Name － City , State Maintain the appearance of equipment utilized throughout the day Managing daily operation while driving safety policies Directly responsible for overseeing 8 to 24 zone leaders Communicated, trained and pushed operational changes as directed Maintained healthy working environment while working in busy atmosphere Maintained and provided daily schedule to dispatchers and senior leaders Attended Delta shift briefing regularly in effort to communicate expectations for the day and address any possible concern raised by Delta staff Addressed overall concourse operation concerns Fulfill customer request regularly, in a timely manner Provide daily huddle and direction to staff in preparation for daily operation Coach and counsel employees Recognize employees Diffuse situations Challenge delays Maintain effective operational performance Revamp processes when necessary Provide leadership to employees daily Provide hands on team work Focus-drive on dress code policy and employee professionalism Communicate daily with Client, management and key positioned employees involved in the daily operation Drive customer satisfaction results 09/2012 to 11/2013 Cabin Service Manager Company Name － City , State Managed 10 to 14 team of 3 man employees Managed up to 35 team leaders directly Responsible for building 7 day schedule for employees Responsible for coaching, counseling and documenting employees Managed an entire concourse from the ramp Communicated and managed dispatcher Responsible for providing dispatcher with staff in effort to turn aircraft during day time turn operation Responsible for managing processes regarding CBP Responsible for controlling operation failures Pushed safety policies regularly 09/2010 to 09/2013 Cabin Service Supervisor Company Name － City , State Assistant manager in scheduling employees Execute directives provided leadership Support team leaders with assistant on aircraft as needed Continuously provide safety patrol on the ramp and concourse daily Held briefing to communicate information pasted down by management Train employees to become team leaders and service aircraft 04/2007 to 03/2009 Cabin Service Supervisor Company Name － City , State Maintain the appearance of equipment utilized in operations Assistant manager in scheduling employees Execute directives provided leadership Support team leaders with assistant on aircraft as needed Continuously provide safety patrol on the ramp and concourse daily Held briefing to communicate information pasted down by management Train employees to become team leaders and service aircraft Education and Training 2003 High School Diploma : Academics College Park High － City , State , USA Academics Technical Skills 9 months (2014) experience in CBP seal process/Admin office work Compiling information for applications Typing and submitting applications to CBP Managing approved and rejected applicants Handled weekly meeting with CBP-provided updated based of meeting to management Maintained Red/Black seal count and list Provided weekly seal list to HR and management Directing employees when coming in office for assistance Professionally handling calls-directing callers Assisting senior managers with office needs such as copying, computer input, uniform issuing and sorting | AVIATION |
358 | ACCOUNTANT Executive Profile Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Team-oriented who prepares clear, comprehensive financial reports for executive-level management. Dynamic and highly qualified with extensive knowledge of accounting principles. Professional Value Offered Researched and resolved billing problems that had been previously missed. Operated computers programmed with accounting software to record, store, and analyze information. Maintained accurate accounts including cash inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Knowledge of double-entry accounting method and cash-basis accounting method. Skills Analytical reasoning Budget forecasting expertise Account reconciliation expert Financial planner Effective time management Advanced computer proficiency (PC and Mac) Strong organizational skills Excellent managerial techniques Work Experience 04/2017 to Current Accountant Company Name － City , State Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Performed field audits on wide variety of clientele using Quick Books System. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Completed monthly, quarterly and annual bank reconciliations for more than two dozen companies. Managed accounting operations, accounting close, account reporting and reconciliations. Aligned all financial activity with the regulations of the GAAP. 02/2017 to Current Accountant Company Name － City , State Evaluated accounting requirements during discovery meetings with potential clients Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments. Tracked all capital spending against approved capital requests. 10/2016 to 04/2017 Bookkeeper Company Name － City , State Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Entered weekly sales and customer count sheets for review by management. Processed payroll, electronic deposits and employee pay adjustments. Researched and resolved collections and billing disputes with tact and efficiency. 10/2016 to 04/2017 Controller Assistant Company Name － City , State Maintained compliance with company and legal requirements. Completed quarterly and yearly audits. Systematically prepared documents and assembled financial statements for independent auditors. Executed accounts receivable reporting enhancements and reconciliation procedures. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Collaborated extensively with auditors during preliminary and year-end audit processes. 05/2010 to 08/2016 Controller Company Name － City , State Restructured and analyzed Profit Software System to improve budget reporting. Thoroughly reviewed financial statements and tax audits to correct any discrepancies. Revised and streamlined inefficient work procedures with automation software. Educated management on strategies for minimizing tax liability. Reviewed all tax returns prepared by individual departments before approval. Supplied detailed tax documentation needed to submit accurate corporate returns. Reviewed program needs and recruited qualified staff. Language Skills Bilingual Spanish/English Fluent reading/writing Portuguese. Certifications and Credentials Certified Public Accountant CPA - # 138.882 (2014-2015 Venezuela) Academic Background 2014 BBA : Accounting Andr�s Bello Catholic University － City , State 5 year Degree; Emphasis in Business Administration Generally Accepted Accounting Principles, 4 semesters. International Financial Reporting Standards, 4 semesters. International Auditing Standards, 4 semesters. International Accounting Standards, 4 semesters. Costs, 4 semesters. Business & Managements, 2 semesters. Economics, 4 semesters Financial Math, 4 semesters. 2009 Course : Informatics Engineering Andr�s Bello Catholic University － City , State 1 year course 2008 High School Diploma Saint Anthony of La Florida － City , State Minor in Science 2016 Seminar : California Payroll Law Fred Pryor Seminars & Career Track － City , State QuickBooks Microsoft Excel 2014 Seminar : Tax Planning and Prepaid Taxes KPMG － City , State 2013 Seminar : SAP Andr�s Bello Catholic University － City , State Technical Summary Microsoft Windows : Medium , download and install software's, printers, scanners, setup networks, internet connections, sharing files, remote work/connections, antivirus, basic skills in server, domains, my sql data base. Word : Advanced , tables, graphics, envelopes, insert, do formats, labels, hyperlink, block, others. Excel : Advanced , pivot table, insert, graphics, do formats, formulas, hyperlink, logical conditions, financial, find, replace, lookup, block, group, data validation, filters, freeze panes, macros, others. PowerPoint : Medium , effects, graphics, presentation, exporting, importing image, editing videos, text, publicity. Access : Basic user. Adobe : Medium , hobby edit image, creating image, edit forms, fill forms, creating form, exporting to other formats, others. Mac iOS : Basic user. Accounting Software : Quickbooks Pro 2015/2016/2017 : Advanced , Chart of accounts, bills, invoicing, assets, payroll, credit card, banks, reconciliation, 1099, setting closing dates, setup payrolls, employees entry, vendors entry, clients entry, General Journal Entries, export, import, write checks, paying bills, memorized transaction list, others. Accounting Software: Profit Pluss 2k8 : Advanced (similar to QuickBooks), including Integration between payroll, administrative and accounting, creating the char of account, setup the integration rules, setup the taxes withheld parameters, taxes parameters, budget parameters, others. Accounting Software: SAP : Basic user. Tax Software: Lacerte : Basic user Forms Tax Software , ComplyRight : Basic user , W-2 and 1099s forms software Real Estate P.M.A.S. , AppFolio : Basic user ADP Ezlabor, ADP Payroll : Advance , all payroll requirements to finish the tasks needed. | ACCOUNTANT |
359 | MANAGEMENT CONSULTANT Skills Microsoft Office Suite
Factset
Ipreo Experience 07/2013 to 12/2014 Management Consultant Company Name － City , State Utilized management abilities and knowledge of coding to oversee a team of 10 software engineers tasked
with designing a back office database for a multi-billion dollar client
Managed cross-functional teams in a high demand environment to complete a global strategy project under
strenuous deadlines
Drafted proposals for client engagements highlighting the expectations of service, engagement pricing and
associated costs
Evaluated CCAR vendor models and developed proprietary probability of default models for a multi-billion
dollar mortgage portfolio
Created valuation models designed to value both public and private equity for tax reporting purposes. 11/2010 to 02/2011 Investment Banking Analyst Company Name － City , State Assisted lead associate and vice president in facilitating merger and acquisition transactions in the life
science industry by reviewing and analyzing pro forma financial statements and updating models
accordingly
Created processes around the sales cycle to monitor and improve sales performance while keeping a more
precise account of prior prospecting efforts
Maintained the CRM system and streamlined its use through extensive, voluntary training making the team
more efficient and impactful. 11/2008 to 11/2010 Financial Advisor Company Name － City , State Evaluated the financial plans of current and prospective clients and provided recommendations that would
reasonably ensure they meet their future financial goals
Assembled a team of estate planners, investment specialists and CPAs providing a comprehensive planning
board for clientele. Company Name － City , State Institutional Equity Sales Dec 2014 - Present
Utilized strong written and verbal communication skills to distill complex financial topics into salient points
for clientele
Evaluated research reports and valuation models to gain a holistic understanding of the research product
Developed an interactive, online database through R programming to hold 13F and trade data which
eliminated redundancies in the desk's daily processes
Collaborated across multiple segments of the firm including research, syndicate, corporate access and
derivatives personnel
Managed multiple client requests in a fast pace environment by staying organized and keeping detailed
accounts of tasks. Education and Training May 2013 MBA CARNEGIE MELLON UNIVERSITY, TEPPER SCHOOL OF BUSINESS － City , State Investment Strategy Dec 2009 B.S : Finance Finance Bright Futures Scholar
National Honor Society Interests Graduate Finance Association, Alpha Club, The Soccer Club
UNIVERSITY OF SOUTH FLORIDA Tampa, FL Skills CRM, clientele, client, clients, database, Dec, derivatives, designing, Equity, fast, financial, financial statements, functional, Investment Strategy, access, Microsoft Office Suite, office, personnel, pricing, processes, research product, coding, Programming, proposals, reporting, research, research reports, Sales, strategy, tax, valuation, verbal communication skills, written Additional Information Clubs: Graduate Finance Association, Alpha Club, The Soccer Club
UNIVERSITY OF SOUTH FLORIDA Tampa, FL CREDENTIALS AND LICENSES
Chartered Financial Analyst
Series 7
Series 63
INTERESTS
Languages
History
Futbol
Markets
Golf | BANKING |
360 | BUSINESS DEVELOPMENT MANAGER Professional Profile Highly qualified, detail-oriented and hardworking Manager with more than 15 years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications. Qualifications Inventory Management Leadership Development Risk Management Staff Development Project Management Managing Employees Marketing Team Building Budgeting Financial Management Accomplishments Increased revenue by 40% Cut operating expenses by 20% year over year. Multiple awards for performance. Developed and implemented client service program, which expanded small-to-medium client base 35% Developed new quality standards for better quality performance and reliability. Improve support service level by 20% Improved customer service satisfaction 3% annually through supply chain management initiatives, inventory control and flexible manufacturing practices. Experience Business Development Manager Jan 2015 to Current Company Name － City , State Prospect for potential new clients and turn this into increased business. Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network. Identify potential clients, and the decision makers within the client organization. Research and build relationships with new clients. Set up meetings between client decision makers and company's practice leaders/Principals. Plan approaches and pitches. Work with team to develop proposals that speaks to the client's needs, concerns, and objectives. Participate in pricing the solution/service. Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately. Present an image that mirrors that of the client. Client Retention Present new products and services and enhance existing relationships. Work with technical staff and other internal colleagues to meet customer needs. Arrange and participate in internal and external client debriefs. Athletic Coordinator May 2006 to Dec 2014 Company Name － City , State Responsible for marketing, planning, organizing, implementing, and scheduling special recreation activities and events Handle the tasks of hiring staff and coordinating volunteers in conducting recreation activities Perform responsibilities of preparing attendance and program evaluation reports for all recreation programs on a monthly basis Perform responsibilities of organizing and implementing recreation programs like social functions, arts and crafts, and physical fitness Responsible for supervising athletic leagues and tournaments, maintaining records, registering program participants, collecting fees and providing various instructional programs Handle the tasks of updating the positive and negative information regarding recreational programs to the supervisor Patient Relations Supervisor May 1999 to May 2006 Company Name － City , State Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Interview patients or their representatives to identify problems relating to care. Maintain knowledge of community services and resources available to patients. Refer patients to appropriate health care services or resources. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate. Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care. Analyze patients' abilities to pay to determine charges on a sliding scale. Teach patients to use home health care equipment Education Masters of Public Administration , Budget and Public Finance 2004-12-18 Texas Tech University Lubbock － City , State , US Courses taken: Program Evaluation and Quantitative Analysis, Advance Quantitative Methods in Public Policy & Administration, Public Policy Theory and Process, Public Personnel Administration, Public Organization Theory, Health Care Policy, Public Financial Management, Health Organization Management I & II, Budgeting and Research Methods, Financial and Managerial Accounting, Foundations of Finance, Operations Management B.A. , General Studies, Business Management 2001-12-15 Texas Tech University Lubbock － City , State , US Courses taken: International Financial Management, Fixed Income Securities and Credit Analysis, Financial Statement Analysis, Money and Banking, Investment Fundamentals and Security Analysis High School Diploma 1994-05-15 Denison High School － City , State , US Graduated in the top 10% of the class Affiliations American Society for Public Administration American Public Health Association Young American Leaders Association Certifications CPR ACE TAAF Sports Management School Skills Leadership Development Project Management Budgeting Employee Management Operations Management Business Management | BUSINESS-DEVELOPMENT |
361 | TEACHER Summary Accomplished, experienced, well educated business minded career seeker who takes great pride in establishing strong and lasting relationships with co-workers, parents, students and other industry professionals. Extremely organized and self-driven. Education Graduate Teaching Licensure , Education May 21, 2010 The College of Saint Scholastica － City , State , US Graduate course GPA: 3.58 Masters in Science degree status: in-process (Two courses outstanding) Bachelor of Arts , Marketing Communications 1998 Metropolitan State University － City , State , us Marketing Communications Highlights Solid leadership and support skills Relationship development and maintenance abilities Strong verbal and written communication skills Engaging, encouraging and motivating Prepare and present information logically Microsoft Office Suite Information management and EDI systems Exceptional attention to detail Experience Teacher Oct 2010 to Current Company Name － City , State Various Elementary and Middle Schools Work autonomously as a leader and interact successfully as a team member. Foster relationships of trust and maintain confidentiality. Initiate, facilitate, and moderate classroom discussions. Engage and motivate learners by presenting information in a logical manner and revising as needed. Conduct research using multiple source modalities Plan, evaluate, and revise course material and methods of instruction to meet the needs of all students. Prepare course materials such as unit packets, unit activities, homework assignments, tests, quizzes, and various handouts. Organize and maintain various accurate records. Evaluate and grade student assignments, tests, quizzes, projects, and papers. Meet the needs of a diverse population including students, parents, faculty and administration. Assume responsibility for the safety and well-being of a group of people. Site Leader - Summer Adventures (Summer position) Jun 2012 to Aug 2013 Company Name － City , State Facilitate the daily operations of the program for the purpose of ensuring student and program success. Supervises site program (attendance, behavior management, curriculum, budget, student safety, etc.) for the purpose of ensuring success of the program and meeting program requirements. Guide and support school staff for the purpose of ensuring program success. Serves as a resource to students, parents and staff for the purpose of providing information, guidance, and addressing questions and concerns. Monitors individual and/or groups of students in a variety of settings (classroom, snack time, group or individual games, playground activities, field trips, etc.) for the purpose of providing a safe and positive learning environment. Youth Program Assistant Mar 2009 to Jun 2012 Company Name － City , State Serve as liaison between CES and the school to promote program teaching opportunities to school staff, increase the number and the variety of program offerings available, and increase awareness of programs available to families. Partner with Youth Programs Coordinator (YPC), principal, and other school staff to assess youth and parent program needs. Work with YPC in developing and implementing a plan for future opportunities. Work with CES staff to effectively market CES programs and increase enrollment. Monitor scheduled CES activities in assigned buildings and community locations. Ensure after school class safety procedures are being followed. Respond to any safety or special concerns as they arrive and provide Crisis Management/Response as needed, including First Aid, CPR, AED, and evacuation. Promote a safe environment by following After School Class Safety Procedures. Assist CES with special events. Importing, Warehousing and Domestic Distribution Manager Mar 2001 to Jun 2006 Company Name － City , State Managed all logistics including ocean and air imports, exports and domestic distribution via TL, LTL, and small parcel. Evaluated potential third party warehouses and freight forwarder/brokerage firms. Negotiated import ocean and airfreight rates, warehousing costs and domestic distribution rates. Managed daily activities of third party warehouse personnel. Reviewed all foreign import documentation for accuracy.. Ensured all import freight was shipped on time and cleared by U.S. customs, inventoried and warehoused accurately. Distributed retail orders according to customer specific vendor guide requirements, policies and procedures. Tracked, monitored and approved all billings associated with importation, customs clearance, warehousing and distribution. Tracked and monitored each outgoing sales order via EDI to verify accurate distribution and delivery in order to expedite customer invoicing. Communicated extensively verbally and in writing with entire retail customer base, foreign agents, factories, forwarder/brokerage personnel and warehouse personnel.. Customer Service Representative & Marketing Assistant Oct 2000 to Mar 2001 Company Name － City , State Worked extensively with company sales manager and all line representatives. Trade Show Experience: booth management, customer and vendors interaction, booth set-up and tear-down, all trade show logistics. Other duties included customer relations, addressing consumer inquiries, order entry, processing returns and invoicing credits. Hydrogel Sales Support and Technical Service Representative Oct 1998 to Oct 2000 Company Name － City , State Assisted in project justification planning for modified or new product launches. Executed the Hydrogel Marketing Communications Plan. Initiated improvements to existing print ads and marketing literature. Provided optimum sales and customer service, maintained and enhanced existing business. Demonstrated excellent written and verbal communication skills. Skills Microsoft Office (Word, Excel, PowerPoint, Outlook), Infinite Campus | TEACHER |
362 | MORTGAGE BANKING RESEARCH SPECIALIST Summary My goal is to obtain a career associated with a company where I can utilize my skills and gain further experience while enhancing the company's brand and reputation. Highlights 5+ years of Leadership as a Supervisor/Manager Customer Escalation Management Executive Office Complaint Handling & Resolution Project Management Facilities Management 10+ years of Call Center Environment Mortgage Default & Originations Loss Mitigation Non-IS Auditing Escalation Resolution Auditing Compliance & Regulatory Quality and Control Accomplishments I created the EMS Audit Training Guide which is used to trained new Auditors and used as a refresher for existing Auditors I assisted in the Implementation of the QC review process for the EMS EO Analyst QC submissions and the Compliance review stage for Customer Direct written complaint responses. I have maintained a rating of Exceeds in all monthly and annually departmental goals and measurements Experience 02/2010 to Current Mortgage Banking Research Specialist Company Name － City , State Previous Positions Held : Collector III, Shortsale Solicitor, Loss Mitigation Rep, Customer Assistance Escalations Specialist, CART Audit Group, Sr. Lead Operations Specialist I currently provide feedback, guidance, and direction to 30+ agents in Texas and Arizona offices on a daily basis. I review and research Executive Office complaint responses for compliance and regulatory checks I identify and work with internal and external LOB partners to obtain thorough resolutions to Executive Office complaints and inquiries I created the EMS EO Quality Control process by which was put in place to ensure EMS EO continue to get the expected results of resolving the customer's issue, providing a great customer experience, and control service level aging. I mitigate various lines of business rejects by calibrating with other internal partners regarding complaints researched by the EMS dept. I managed the EMS QC Sharepoint site that currently house all QC pass and fail decisions I Audit Escalation Management Department closed Infosource cases for accuracy, coaching opportunities, and identifying departmental trends. 06/2005 to 12/2009 Sr. Loss Prevention Lead Company Name － City , State Advanced to increasingly responsible positions, culminating in a management assistance role with oversight for a 12+ member team. Trained/assisted employees with daily responsibilities and monthly production goals. Handled supervisor talk offs and monitor calls for quality assurance Maintained high ratings in all monthly and annually departmental goals and measurements. I analyzed and team and department reports to develop ideas for production and quality enhancement. 01/2001 to 06/2005 Loss Prevention Supervisor - Floater Company Name － City , State Led a team of 12+ Loss Prevention Representatives with a portfolio of 100 to 160 accounts each and days of delinquency ranging from 60 - 150 days. I analyzed team and department reports to develop ideas for production and quality enhancement. Handled supervisor talk offs and monitor calls for quality assurance Effectively trained and coached new hires in the department to excel in their current position Commuted between Ford Motor Credit and Volvo Finance offices to assist in special projects as assigned. Identified and performed coaching opportunities, action plans, side by side evaluations, recommendations for recognition and terminations. 05/1998 to 12/2000 Assistant Facilities Manager Company Name － City , State I managed and organized maintenance employees and contractors on the premises daily to meet the goals of the business. I implemented employee schedules and organized shifts according to business needs I was responsible for complying with all local and state safety requirements for the buildings (3) including employee training, facility inspections, cleaning, support services, and security of the premises. I managed projects including facilitating departmental moves from beginning to the end. This included working with internal departments and external vendors and contractors to complete the project. Education current Bachelor's Degree : Business Administration Finance Ashworth College － City , State Business Administration Finance Skills Thorough and comprehensive knowledge of policies and procedures. Bankruptcy, FDCPA, FCRA, SSA, Fannie Mae/Freddie Mac/USDA guidelines, DWS, MSP, Lenderlive, LPS, BART, Infosource, Agent Desktop, Early Resolution, TAS, Fortracs, Ivault, CMS, VLS, ICAT, CAT, CCW, SPO Tool, Vendorscape, Control Link, expert user of MS Word, MS Excel, Powerpoint, and Oracle applications. I have skills in escalation complaint handling and audit processes in: modification, shortsale, collections, recovery, bankruptcy, escrow, property preservation, REO and the Executive Office. I possess strong leadership, analytical, critical / logical thinking, problem solving, organizational and negotiation skills, effective written and verbal communication/presentation skills, team player, goal driven, and results oriented. | BANKING |
363 | BUSINESS DEVELOPMENT REGIONAL MANAGER Summary Responsible for exhibiting value of the company's brand,
through the delivery of expansion, recruitment, mobility, conflict resolution, and
workforce management services and solutions with Store level managers with
customers, employee, management, and vendors. Skills Problem Solving Time Management POS and Inventory Training Internal Conflict Resolution Training and Development Marketing Budgets & Cost Reduction Client Retention Business Development POS applications/software QuickBooks POS, Pacific Amber POS, and Lightspeed POS Proficient in software such as QuickBooks and Microsoft Office applications. Advanced use of the Windows XP, Windows 8, and Windows 10 operating systems. Experience January 2013 to Current Company Name City , State Business Development Regional Manager Developed, implemented, and improved inventory process and procedures resulting in reducing inventory loss throughout the company to below 5%. Developed and approve all company policies and procedures for inventory management and audits for POS (Point of Sale) and general store functions. Utilizing Excel spreadsheets observations, system testing, and statistical reports for inventory and profit and loss. Responsible for marketing strategies and campaigns each quarter. Produce engaging online marketing campaigns and contests though the use of social media sites and search engines. Plan and schedule internal meetings, conference calls and web based presentations while utilizing most effective communication options to explain new policies and procedures including but not limited to text and PowerPoint. Plan and schedule internal meetings, conference calls and web based presentations for notify and assist Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes. Cross-trained and provided back-up support for multiple positions within the company. Spear headed a junior leadership program which increased employee retention. Tested and selected POS software that was implemented throughout the company. POS set up such as new product entry, employee set up, Transaction corrections, Inventory adjustments and customized reporting. Utilized most effective communication options to explain new policies and procedures including email, text, social (digital media), PowerPoint. Assisted Customers with complaints or concerns about the service or product received. Communicated directly with vendors to insure inventory stock levels were adequately maintained and quality of product was approved and maintained. Responsible for resolving internal conflicts with both mangers and employees to ensure a productive work environment. Recruitment of top talent for both entry level and management positions with a variety of different sourcing techniques including social media, University Recruiting, referrals, and job boards. Notify Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes. Provide administrative support which includes, includes: answering phones, ordering supplies, preparing expense reimbursements, and assisting with events, presentations and report preparation. Drafted biweekly time sheets for over 20 executives and employees. January 2012 to January 2013 Company Name City , State Social Media and PR Manager Created a social media strategy that collaborates with marketing, PR and advertising campaigns. Researched top influencers, competitors, and trends in clients' industries; create timely and engaging content optimized for platform used and intended audience. Monitored sites for customer service opportunities and initiate conversations on behalf of the client. Planned and managed the public relations programs designed to create and maintain a favorable public image for Fortune 500 companies. Utilized marketing software that measured marketing efforts and measure ROI on events and campaigns. Created company literature and other forms of communication; helped design marketing and promotional materials, both print and electronic. Worked with advertisers and editors for timely and useable ad and article submissions. Partnered with each manager in each department to determine event budget and expenses. January 2011 to January 2013 Company Name City , State Teacher/Receptionist Instructed students on the fundamentals of Cheerleading, Ballet, tap, Jazz and modern. Managed the receptionist area; which included greeting visitors and responding to telephone and in person request for academia or administrative request. Maintained electronic and paper files; created and maintained spreadsheets utilizing excel functions, pivot tables. Created customize reports that help minimize month end reporting for the leadership team. Education and Training May 2012 Arabia Mountain High School City , State High School Diploma Top 15% of my class 3.7 2017 Darton State College City , State Business Administration Associate of Applied Science Skills administrative, administrative support, ad, advertising, back-up, Budgets, budget, Business Development, conflict resolution, content, Cost Reduction, Client, clients, customer service, delivery, email, forms, Human Resources, image, inventory management, Inventory, leadership, Managment, marketing strategies, marketing, meetings, Excel spreadsheets, excel, Microsoft Office applications, office, PowerPoint, Windows 8, Windows, Windows XP, online marketing, search engines, operating systems, personnel, pivot tables, policies, POS, presentations, PR, Problem Solving, profit and loss, promotional materials, public relations, quality, QuickBooks, receptionist, Recruiting, Recruitment, reporting, spreadsheets, strategy, telephone, answering phones | BUSINESS-DEVELOPMENT |
364 | CHEF Summary Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. An experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals. Experience 07/2009 to 07/2014 Chef Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste
control guidelines. Led shifts while personally preparing food items and executing requests based on required
specifications. 06/2014 to 08/2014 Laborer Company Name － City , State Loaded and unloaded building materials used for construction. Manually carried roofing materials up ladders. Consistently assumed additional responsibilities and worked extended hours to meet project
deadlines. 06/2015 to 08/2016 Laborer & Crew Manager Company Name － City , State Handled scheduling for crewman and arrival times for clients Maintained a safe work environment for crewmen Led crews of up to four people and partnered on crews up to eight Education and Training High School Diploma : General Education New London High School － City , State IT - Management University of Wisconsin - Stout － City , State , USA I attended UW - Stout for two years before I was financial unable to continue schooling here. While I mostly took general education classes, I did have a few computer science and management courses. IT - Computer Support Specialist Fox Valley Technical College － City , State , USA I currently attend Fox Valley Tech and aim to achieve an associates degree to start. I have been enrolled here for a whole year to this point. Skills Team Player, Physically active, Out-going, Willingness to learn, Shows Initiative | CHEF |
365 | SOURCING & MERCHANDISING ANALYST Summary Sourcing and Merchandising Analyst committed to staying current on market trends and consumer interests. Collaborates with manufacturers to create the best product plans and boost sales revenue. Highlights Retail Buying Purchasing Inventory Control Product Development Sourcing Negotiating Detail Oriented Analyitical Experience 02/2014 to Current SOURCING & MERCHANDISING ANALYST Company Name － City , State Shop the market find new products that fill current voids in the product mix Analyze sales to determine categories to expand or reduce Set pricing based on margin goals while being mindful of market prices for similar products Develop new products with vendors as well internal engineering departments based on specifications acquired during research Source new products from overseas vendors while assuring that our specifications and quality requirements are met Create marketing plans to present my vision for the products to be shown on the website Collaborate with several internal departments to assure that we are optimizing our web presence to increase sales Report on Key Performance Indicators (KPIs) to upper management. 05/2008 to 01/2014 CONTRACTS REPRESENTATIVE II Company Name － City , State Managed the contract lifecycle from the Request for Purchase (RFP) through closeout Negotiated Terms and Conditions(T's & C's) and pricing for contracts Reviewed and negotiated terms of Non-Disclosure and Teaming Agreements Audited internal systems for contract compliance Entered and maintained information in various contracts related systems Developed compliant proposals with the Project Managers. 08/2005 to 02/2008 ASSOCIATE BUYER - YOUNG ATTITUDE DRESS SHOES Company Name － City , State Shopped vendors to select or develop trend appropriate styles, including inline styles, special make ups, and closeouts, for over 250 stores Negotiated prices to hit IMU and GM goals Created and maintained Assortment Plans for organization and clear view of seasonal assortment Collaborated with Planning Department to develop seasonal plans and maintain OTB Worked closely with Allocation Department to ensure the correct product placement and inventory levels in stores Monitored warehouse inventory. 06/2003 to 08/2005 ASSISTANT BUYER - SHOES, ACCESSORIES, & JEWELRY Company Name － City , State Selected on trend product for placement in various multimedia Sourced and developed product from overseas vendors Negotiated pricing and minimums with vendors Created and maintained budgets and assortment plans based on plans and open to buy Worked closely with control buyers to maintain inventory levels and take markdowns Handled quality issues and RTV's. 01/2002 to 06/2003 CONTROL BUYER Company Name － City , State Prevented backorders with use of sales forecasts and inventory analysis Established minimum levels to place reorders Communicated with vendors to place reorders and track deliveries Maintained and used assortment plans Placed initial buys and planned items to be carried in future catalogs. 04/2000 to 01/2002 ASSOCIATE BUYER - BETTER DRESSES Company Name － City , State Shopped the market frequently to select fashion items for our target customer Analyzed OTB and class plans, tracked sales and markdowns to meet GM plan Collaborated with the planning department to develop and implement strategic six month plans Ensured timely delivery of goods for allocation to stores Created and entered purchase orders and communicated the information to vendors. 05/1997 to 11/1999 INTERNATIONAL OPERATIONS COORDINATOR Company Name － City , State Provided customer service from initial request to product delivery for over 30 international customers Communicated shipping instructions, developed invoices, interfaced with various warehouses Worked with the Engineering Department to develop customer specifications Acted as liaison between several internal departments and the customers Participated in international trade show. 05/1997 to 05/1998 PURCHASING COORDINATOR Company Name － City , State Controlled inventory levels, forecasted and planned production, expedited and tracked deliveries. Sourced parts from overseas factories and made sure specifications were met. Coordinated production, assembly and deliveries between several different overseas factories. 02/1997 to 05/1997 ASSISTANT BUYER - INTIMATE APPAREL Company Name － City , State 07/1996 to 02/1997 MERCHANDISING MANAGER TRAINEE Company Name － City , State 06/1994 to 06/1996 SALES ASSOCIATE/WRAP DESK COORDINATOR Company Name － City , State Education May 2011 Masters : Business Administration SALVE REGINA UNIVERSITY － City , State May 1996 BS : Textiles, Fashion Merchandising, and Design Business Administration UNIVERSITY OF RHODE ISLAND － City , State Minor in Business Administration MBA Skills MS Office, MRP/ERP Systems, PO Systems, Data Warehouses | APPAREL |
366 | ENGINEERING BUSINESS UNIT LEADER Summary I am seeking a position within a Maintenance/Engineering department. I have completed a Bachelor of Science degree in Engineering Technology with a concentration in Computer Engineering and a minor in Computer Science from Middle Tennessee State University. I feel that I am a great candidate to be employed in technical role due my education and experience with ArcelorMittal and PepsiCo. Course work for my degree included instrumentation controls and engineering economy, which is beneficial for technical manufacturing positions overseeing capital spend. Instrumentation controls class work show the design of electrical, hydraulic and pneumatic systems and other associated equipment that work in relation to one another. Engineering Economy provided me with the concepts of OEE, supply chain, and project cost effectiveness. I was able to use my education and gain experience with ArcelorMittal as an Operations Technician. As an Operations Technician, I was responsible for the OEE of automated weld cells. To ensure productivity, I reviewed faults in PLC programming, Fanuc Robot programming, or mechanically which required my problem solving abilities. I was required to understand CAD drawings and wiring schematics to troubleshoot and install components on the line, in which one has to have great analytical skills to accomplish. In my most recent experience with Frito Lay, I have gained experience through the Project Engineer & Maintenance/Engineering Business Unit Leader positions. The Project Engineer role required me to have excellent verbal and written communication skills. While holding this position I worked extensively with all departments within the facility on their requests to improve safety, quality & efficiencies. I was the technical point of contact between Frito Lay department leaders & vendors/ integrators. This role required my organization and planning skills to be at the highest level for projects to be implemented with minimum distribution to the supply chain. I currently hold the position of Maintenance/Engineering Business Unit Leader. This role includes maintaining & improving line OEE and doing so within the limitation of a parts, labor and capital budget. My team and I review daily reports by production supervisors to solve issues ranging from an immediate daily fix or prepping the work for the next preventive maintenance schedule. I am responsible for developing the skills of 34 mechanics, two admins and three shift supervisors by providing feedback on a one to one basis. Also, I am responsible for training mechanics to ensure work was being performed safely by OSHA standards and ensure a quality product was being produced to Frito and Federal/State Regulatory Laws. Frito Lay developed my leadership skills requiring me to engage and develop personnel to meet KPIs. My college career at MTSU, along with my vocation at ArcelorMittal and Frito Lay has provided me with great experience. My experience would make me a great candidate for this position at your facility. Thank you for taking the time to look at my resume and considering my request. Sincerely, Aaron Lovely Engineering Maintenance manager, who is a self-motivated, passionate individual with excellent decision-making skills, is seeking a technical position within an engineering team. Courses for an Engineering Technology degree require the ability to learn electrical and mechanical systems. Successfully put my education to use and expanded my learning in the electrical and mechanical field with my profession at ArcelorMittal and PepsiCo Frito Lay Division. Strengths include communication, team work, problem solving skills, and leadership. Experience Engineering Business Unit Leader Jan 2015 to Current Company Name － City , State Increased OEE performance from 13th rank to 4th in company by developing crewing models and using best practices with computer management maintenance system. Managed yearly labor budget of $3.1Million and parts budget of $2.4Million successfully achieved a goal of $1 better to plan. Executed $1.2Million of productivity projects through automation, efficiency improvements & headcount reductions. Project Engineer Jan 2013 to Jan 2015 Company Name Managed yearly site capital budget of $825 Thousand in site projects of asset improvements. Awarded Productivity award for successfully installing five robot cells. Developed teamwork so that projects are completed on schedule. Operations Technician Jan 2011 to Jan 2013 City , State Contributed to a consistent line OEE of 85%. Made safety solutions that supported the plant to "Zero time off due to injury YTD". Awarded 86% of possible bonus due to meeting yearly KPIs. Education and Training Bachelor of Sciences , Engineering Technology Computer Engineering Computer Science Middle Tennessee State University － City , State Engineering Technology Computer Engineering Computer Science AutoCAD, Electrical Circuit Analysis, Programmable Logic Controllers, Electrical Mechanical Systems, Instrumentation and Controls, Industrial Electricity, Engineering Economy, Visual Basics, C++, Technical Grammar Skills AutoCAD, C++, Visual Basics | ENGINEERING |
367 | CS GENERAL CONSTRUCTION WORKER Summary Is hardworking with years of experience from industry to worksite. Resourceful experience in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Singularly focused on helping crews complete skilled work under deadlines. Efficient in manufacturing and construction along with dedication to getting the job done right. I am punctual in bringing a diligent and energetic approach with years of experience working within teams to complete various projects on-time and under budget. Comfortable lifting heavy machinery and safely operating job-related equipment and tools as well as good communication skills makes me a well rounded candidate for any job. Skills Hand tool operations Standard operating procedures understanding Basic welding skills Safety behaviors expertise Forklift driving Equipment maintenance Materials handling Leadership Conflict resolution Problem resolution Collaboration Decision-making Work ethic Organizational skills Maintenance & Repair Troubleshooting Experience Company Name | City , State General Construction Worker 12/2020 - Current Collected and removed debris from work sites to maintain team productivity and minimize safety hazards. Reduced wasteful spending by accurately cutting baseboard and trim materials according to specifications. Measured and marked openings and distances to prepare sites for trim and stair installation. Collaborated with multiple teams to complete large-scale housing projects, promoting team-oriented atmosphere. Maintained clean, safe working environment by removing waste from job site prior to shift completion. Install doors, trim, baseboards, and custom stairs to contractors specifications. Company Name | City , State Quality Inspector 10/2017 - 11/2020 Inspected titanium, stainless steel and carbon steel products and work processes to determine compliance. Handled, measured and mixed chemicals following prescribed methods and testing requirements. Reviewed maintenance documents and MSDS records for completion and accuracy prior to archiving and completion. Tracked findings and updated computer tracking system with documented assessments. Marked finished products with grades and accepted or rejected designations. Completed evaluations by properly using various gauges, tools and equipment. Recommended corrective actions to minimize rate of product defects. Inspected, tested and measured materials, products and installations against specifications. Conducted routine visual inspections of prior work to uncover issues with compliance and tolerances. Documented, filed and maintained proper inspection records and quality assurance documents. Interpreted and classified production and quality data for multiple products. Measured product dimensions to assess compliance with specifications. Notified supervisors about production problems and helped identify and correct concerns. Conducted material inspections of incoming material. Assessed finished items for defects and ordered reworks to eliminate irregularities. Observed employee fieldwork and usage of materials for quality and consistency. Trained new employees to perform and document quality inspections and audits. Resolved quality issues during final inspection and escalated major problems to a quality manager. Inspected quality of finished products, making minor repairs to meet project expectations. Performed quality control duties and responsibilities, including inspecting and maintaining traceability. Completed all timesheets, traceability forms and final documentations on time. Forklift and crane certified. Maintained shipping and receiving. Cut all materials to exact requirements made by customers specifications. Cold and hot stretched materials set by customers specifications. Helped different teams in different areas when needed. Trained to comply to OSHA standards and regulations. Company Name | City , State Fueler/Cashier/Snow Removal 09/2016 - 04/2017 Removed and properly disposed of snow for public safety. Assisted with purchases, locating items and signing up for rewards programs. Resolved issues with cash registers, card scanners and printers. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Increased sales by suggesting specific purchases to customers. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. Processed transactions per day with exceptional accuracy. Promoted specific item options to drive sales and achieve add-on purchases. Trained new team members in cash register operation, stock procedures and customer service. Monitored sales events, added new merchandise and rang up purchases. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. Assisted management with completing end-of-day counts and securing funds to prevent loss or theft. Processed all sales transactions accurately and promptly to prevent long customer wait times. Helped customers find specific products, answered questions and offered product advice. Inspected items for damage and obtained replacements for customers. Properly verified customer identification for alcohol or tobacco purchases. Assisted customers with account updates, new service additions and promotional offers. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation. Learned roles of other departments to provide coverage and keep store operational. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Operated cash register, collected payments and provided accurate change. Wrapped items and bagged purchases properly to prevent merchandise breakage. Received payments for all merchandise and issued receipts. Welcomed customers, offering assistance to help find necessary store items. Refueled semi trucks, removed snow and debris, and washed windows for safety. Company Name | City , State General Construction Worker 06/2015 - 09/2016 Assisted distribution of tools, materials and equipment to skilled workers. Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground. Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work. Collected and removed debris from work sites to maintain team productivity and minimize safety hazards. Read and understood specifications, drawings and blueprints to complete accurate, high-quality work. Signaled equipment operators to help align machinery movements and smoothly transfer materials. Operating and maintaining excavators, loaders, skid steers, bulldozers, and backhoes. Organized and maintained tools and equipment to enhance work efficiency. Assisted project planning by measuring distances and marking locations using tape measures and other measuring tools. Met company and OSHA safety guidelines for work site operations to minimize worker risk. Used picks and shovels to dig, spread and level dirt and gravel. Maintained clean, safe working environment by removing waste from job site prior to shift completion. Education and Training Sandy Creek High School | City , State High School Diploma 06/2016 2015-2016 Gulf Breeze High School | City , State 2013-2015 Citi | City Level 1 Heavy Equipment Repair And Operation Diploma in Heavy Equipment And Operations 06/2016 Certifications Forklift certified. Overhead crane certified. Truck loading and unloading certified. OSHA 10 hour course certified. | CONSTRUCTION |
368 | PUBLIC RELATIONS OFFICER Summary Public Relations knowledgeable about planning, creating and implementing campaign strategies and media relations placement. Together with Public Relations team, we specialize in developing and implementing strategic communication programs of the company. My backgrounds are in journalism. However I also have expertise in the field of Public Relations. With that knowledge, I know what journalists need to, especially in terms of what they need to make your brand get included in their media. Of course, the company was able to get a good brand image and ultimately can increase sales Highlights Public Relations Strategy Marketing Communications Media Relations Relationship building expert Project management Persuasive negotiator Organized and efficient Accomplishments Initiated a Public Relations campaign for non-profit on a tight budget. Initiated groundbreaking Public Relations campaign, for the company, which is more effective, compared with previous efforts. Experience Public Relations Officer October 2014 to Current Company Name － City Increase and strengthen the company brand images as a leading herbal pharmacy company in Indonesia and worldwide, also as a company that provide a good quality herbal and medicine products to help people living a better life. Defined project and company vision, strategies and tactics. Researched, negotiated, implemented and tracked public relations activities. Enhance company recognition in the national press to support the sales and marketing teams. Planned and organized corporate media and other special events. Developed and implemented public relations business plans each year. Worked with management to identify trends and developments that might influence PR decisions and strategies. Managed the editorial content, design and distribution of the internal company newsletter. Managed all media, press and public relations issues. Estimated project costs and monitored budgets. Developed corporate communications strategies and programs, including project timelines. Projects: SOHO #BetterU Health education program organized by a pharmateutical company, SOHO Global Health. As per its name, SOHO #BetterU has a vision to support a better public health. SOHO #BetterU alligns with SOHO Global Health commitment as a pharmaceutical company thus focus on health education. May 27, 2015 Early Investments, for the Sake of Better Elderly Days Commemorating National Elderly Day March 5, 2015 Be Aware of the Danger of Deafness due to Mid-Ear Inflammation Commemorating the International Ear Care Day Support CSR (Corporate Social Responsibility) Programs Socializing the Reading Culture to the Community Official Announcement of the Reading Corner at the Himmata Foundation Layover House For this time activity, SOHO Global Health synergizes with other stakeholders i.e. BPP PERHUMAS (Indonesian Association of Community Public Relations), Eduguide, as well as OTP (On That Point) Institute Events in Gunung Sahari, in Medan, in Pulo Gadung. Public Relations May 2013 to September 2014 Company Name － City Fullfill all the clients need, how to emphasize their brand image, events, etc. Identified customer needs through market research and analysis. Defined project and company vision, strategies and tactics. Researched, negotiated, implemented and tracked client's advertising and public relations activities. Expanded product and company recognition in the national press to support client's sales and marketing teams. Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Coached client representatives on effective communication with the public and employees. Managed all media, press and public relations issues. Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials. Coordinated special events (for example : launching products), monthly, quarterly marketing and community events. News Reporter May 2009 to May 2013 Company Name － City My specific duty are to cover the news from the President of Indonesia, in other words i was an Indonesian Politic and Presidential Journalist. Presented local news and feature reports in national news programs. Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through interviews, observation and research. Introduced fresh and new angles on previously-reported material to update and inform readers. Reported and penned front-page breaking news stories and provided real time updates online. Traveled to location to write reviews from firsthand experience. Education Bachelor's : Broadcast Journalism , 2013 Kwik Kian Gie School of Business － City , State , Indonesia 2004 - 2013 Kwik Kian Gie School of Business, Bachelor's Degree (major: Broadcast Journalism) Select One : Social Science , 2004 SMUK 7 BPK Penabur Senior High School － City , State , Indonesia 2001 - 2004 SMUK 7 BPK Penabur Senior High School, (major: in Social Science) Skills •Script Writing •News Reporting •Video Shooting •Video Editing •Video Productions | PUBLIC-RELATIONS |
369 | EXECUTIVE CHEF III Summary Experienced and well rounded Executive Chef. Creative, innovative, and ambitious. Classically trained in Le Cordon Bleu French Cuisine in Scottsdale, Arizona. Highly skilled in all cooking methods and ethnic cuisines. Competencies Expert proficiency in PC and Mac Programs Expert Understanding of HACCP and State Sanitation Standards Focused and disciplined Well Versed Palate ServSafe certified Food handlers card High volume production capability Expert Understanding of Food and Labor Control Measures Experience Company Name City , State Executive Chef III 01/2016 to 08/2016 Reduced food costs by 7 percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Company Name City , State Presence 03/2014 to 01/2016 Company Name City , State Regional Executive Chef 03/2014 to 01/2016 Quickly and courteously resolved all guest problems and complaints. Enforced appropriate work-flow and quality controls for food quality and temperature. Developed strategies to enhance catering and retail food service revenue and productivity goals. Validated weights and pricing with a scale printer machine. Prepared a variety of local and seasonal specialties which contributed to a 15 % boost in sales during the summer months. Reduced food costs by 6 percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Company Name City , State Garde Manger/Production Manager 11/2012 to 03/2014 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Actively participated in staff meetings and operated as an effective management team leader. Company Name City , State Owner 11/2011 to 10/2012 Built and fostered a team environment Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Displayed a positive and friendly attitude towards customers and fellow team members. Company Name City , State Sous Chef 10/2009 to 07/2011 Expert in final plate preparation with authentic presentation. Built and fostered a team environment Correctly and safely operated all kitchen equipment in accordance with set guidelines. Persistently strove for continual improvement and worked cooperatively as a team member. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Displayed a positive and friendly attitude towards customers and fellow team members. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Set up and performed initial prep work for food items such as soups, sauces and salads. Developed strategies to enhance catering and retail food service revenue and productivity goals. Company Name City , State Sous Chef 04/2009 to 09/2009 Set up and performed initial prep work for food items such as soups, sauces and salads. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Developed strategies to enhance catering and retail food service revenue and productivity goals. Prepared healthy, enjoyable breakfasts and dinners for diners. Quickly and courteously resolved all guest problems and complaints. Established and maintained open, collaborative relationships with the kitchen team. Followed proper food handling methods and maintained correct temperature of all food products. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Education and Training Associate of Arts : Le Cordon Bleu Culinary Arts Culinary Arts 2008 Scottsdale Culinary Institute , City , State Le Cordon Bleu Culinary Arts Culinary Arts Skills Administrative duties, Cash Handling, direction, HR, Inventory, Mac, Purchasing, Record Keeping, Retail | CHEF |
370 | ENGLISH LANGUAGE ARTS TEACHER Summary Experienced educator who over the past 13 years employed a broad range of techniques and
teaching strategies to retain student interest, differentiate instruction, and maximize individual
learning by gaining immediate feedback through data analysis with use of instructional management systems and best practices. Accomplishments Rated as "highly effective" in the category of Collegiality and Professionalism in 2013-2014
Recognized by the Florida Department of Education as a High Impact Teacher in 2014-15 / 2015-16
Received a 4.0 student growth rating in 2015-2016
Awarded OCPS Foundation Grant in 2015-2016
Selected to create mini benchmarks for the county ELA department using Unify - Summer 2016 Chosen as a Mentor for other teachers; completed OCPS Clinical Educator Training
Assessed as "highly effective" with selected Deliberate Practice Elements three of four years
using Marzano's Model of instructional methods Selected to pilot the VIEWpath camera technologies and other evaluation tools using Insight
Advance to improve instructional practices Modeled instruction and hosted campus tours including: OCPS
leaders, Future of Educational Technology Tours (FETC), and Broad Foundation Scholarship
evaluation team (2014) Skills Proficient in Moodle, Sphere 2 (Video Creation) and Google Classroom Implemented - Google docs and forms Used Turning Point technologies - rapid responders Earned over 50 hours of continuing education per calendar year Familiar with concepts of Instructional design Trained on Edgenuity Program Familiar with Canvas, Edmoto, and Blackboard Incorporated imovie, ibooks, Garageband MS Office proficient Utilized Safari Montage Live Analyzed data trends from assessments Worked collaboratively as member of Professional Learning Community (PLC) Developed assessments to adhere to state testing format, functionality and Common Core Standards Experience English Language Arts Teacher 08/2009 to Current Company Name City , State English Language Arts Teacher 08/2007 to 06/2009 Company Name City , State Behavior Specialist Consultant 08/2003 to 06/2007 Company Name City , State Developed individualized behavioral and developmental plans for children with Autism
Spectrum Disorders; Developed behavior modification plans for staff, teachers, parents, and
children Supervised clinical team members with implementation of strategies for behavioral
interventions Managed staff during home and school therapy sessions Provided professional development supervision for support staff Coordinated and collaborated with Psychologists, school officials, insurance providers,
occupational and speech therapists Social Studies Teacher 08/1998 to 06/2001 Company Name City , State Education M.Ed. Technologies Enhanced Learning - Instructional Design 2003 Seton Hill University City , State B.S. Elementary Education 1997 West Virginia University City , State Development and Extra Duties Member of Building Wellness Committee, Chairperson - Corporate 5K, Attendee Professional Learning Communities Conference (PLC - 2013 and 2015), Member - Building Reading Committee (Read and Feed) Attendee - International Society for Technology in Education (ISTE -2014), Tutor - Duke TIP prep program and FAST after school program. | ARTS |
371 | FEDERAL GRAIN INSPECTOR Summary Service-oriented Process Operator with 5 years background working in the Industrial Industry. Core competencies include Processing, Observing, Analyzing chemicals and other matters, as well as excellent communication and time management skills. Handle tasks with accuracy and efficiency. Skills Production and Processing Industrial and Environmental safety Mechanical aptitude and equipment troubleshooting ability. Basic math skills and the ability to compute decimals and perentage. Basic computer skills Good oral and written communication skills Previous manufacturing skills Able to lift up to 70 pounds, use tools Team work Experience Company Name City , State Federal Grain Inspector 06/2015 to Current Prepare grain samples for grading by preforming the necessary tests to determine moisture content, test weight, dockage, and presence of foreign material. Perform specialized tests such as aflatoxin and protein analysis; calibrates equipment, grind samples, read results and enters reading on official certificates. Inspect ship holds for loading, and safety procedures. Company Name City , State Process Operator Intern 06/2015 to 09/2015 Monitor equipment functioning, observe temperature levels, and flow gauges. Perform regular unit checks in order to ensure that all equipment is operating as it should. Control equipment to regulate the flow and pressure of gas to feed lines of boilers, furnaces, and related steam generating or heating equipment. Company Name City , State B Class Electrician 01/2010 to 06/2015 Install or calibrate electrical or mechanical equipment such as motors, engines, switchboards, relays, switch gears, meters, and pumps. Cut, bend, or shape mental conduit for installation in new construction plant, using a hydraulic bender and pipe threader. Education and Training Associate of Science : Process Technology 2013 ITI Technical College , City , State , United States Activities and Honors OSHA CARD SECURITY PASSPORT CURRENT TWIC CARD HOLDER WATER SURVIVAL/HUET HSE0039 MEDIC FIRST AID CPR AED FALL PREVENTION AND PROTECTION WORKER (DNE) HSE SUPER SAFETY COURSE | AGRICULTURE |
372 | VICE-PRESIDENT DATA AND MARKETING TECHNOLOGY Professional Summary I help media companies succeed with digital products and customer experiences. My passion is helping people and organizations transform, grow, and thrive with a unique mix of strategy, marketing, product, and technology leadership. This expertise has been developed over twenty years spent building successful digital businesses and products - across the world. Skills Team leadership Budgeting and finance Process implementation Project management Staff development Strong verbal communication Extremely organized Work History 04/2017 to Current Vice-President Data and Marketing Technology Company Name – City , State Driving evolution of the firm into a data-driven marketing company, leading the design and delivery of data-driven products, services, strategies, and platforms. Setting the strategy and direction for a newly formed Data Division while hitting ambitious growth targets. Leadership of in-house startup Orchestrate, which is a marketing funnel automation and lead nurturing platform for B2B markets that capitalizes on content marketing. Leading full life cycle product development for data & data-driven products, including market research, positioning, processes, and technology. Acting as product owner for data and martech across all platforms in our Agile processes. Ensuring compliance with data privacy legislation functioning as Data Protection Officer. 03/2011 to 03/2017 Vice-President Digital Media Company Name – City , State Responsible for shaping and executing product vision and strategy and driving digital business transformation. Led product management, digital marketing, and digital strategy. Responsible for 35 reports, budget of $5 million, 100+ web sites, 80+ mobile apps, matrix P&L owner for $25+ million digital business. Led product development, market research, digital strategy, internal digital consulting, web production, online marketing, video production, and directory management. Founded and co-led an in-house business startup at the junction of marketing technology, machine learning, and data. Led extensive market research and co-wrote business plan. Key contributor to the company's strategic plan known as Vision 2020. Led digital sales to 10x increase over a five-year period, grew traffic 4x. Drove CMS implementation projects to move 100 web sites to new CMS. 11/2007 to 03/2011 Director of Product Management Company Name – City , State In this role, I built a world-class product management organization focused on customer-driven innovation. Designed and implemented a new product development process which improved strategic alignment and sped the flow of new products through the pipeline, as well as leveraging innovation across all divisions. Grew digital sales 60% and web traffic 50% the first full year in position, with strong >50% annual growth the following two years. Led digital product sales growth of 10x in eight years. Developed key metrics to drive the strategic and tactical goals and managed a product portfolio across multiple vertical markets. Drove implementation of agile product development processes that improved quality & results. 01/2005 to 10/2007 Global Process Expert; Senior Manager CRM Company Name – City , State Drove major initiatives for database marketing, CRM, market sensing, data quality, and lead management resulting in significant sales growth and strategic advantage. Led sales process initiative to integrate a new division of 500 salespeople that resulted in significant business improvement and sales increases. Responsible for driving positive change and measurable improvement of marketing and sales processes in North America, including implementation across 1,100 salespeople and multiple IT systems. Owned customer data and related processes, led improvements in data gathering, creation, and sourcing processes resulting in achievement of Hilti's top rating globally in data quality. 03/2002 to 12/2004 Global E-Business Channel Manager Company Name – City , State 07/2001 to 08/2002 Global E-Business Implementation Manager Company Name – City , State Global product owner for e-commerce, led global product development, marketing, and implementation for 15 major e-commerce web sites as well as e-procurement. Achieved 2004 revenue target of 50 million CHF and drove annual growth exceeding 300% annually for three straight years. Developed and implemented e-business project portfolio process that identified, prioritized, and measured business opportunities, resulting in 25% reduced average project delivery time and increased ROI. Increased customer retention rate 40% and conversion rates over 30% by developing and executing online personalized marketing, grew traffic by 100% via SEO efforts. 01/1999 to 06/2001 E-Products Marketing Manager Company Name – City , State Spearheaded market research, design, requirements, prototyping, and implementation of company's first & second generation e-commerce sites, established and managed ten-person e-commerce department. Awarded Hilti North America's Leadership Award for exemplifying the company's leadership principles. 01/1997 to 12/1998 Sales Manager Company Name – City , State Led sales team of ten salespeople, achieved President's Club in 2 consecutive years. 05/1993 to 12/1996 Inside Sales Representative Company Name – City , State Skills Agile, automation, B2B, budget, business plan, business startup, CMS, consulting, content, conversion, CRM, database marketing, delivery, direction, Driving, e-commerce, e-business, full life cycle, innovation, Leadership, machine learning, market research, marketing, market, marketing and sales, new product development, online marketing, positioning, processes, procurement, product development, product management, prototyping, quality, sales, strategy, strategic, unique, video production, vision, web sites, web production Education May 2001 Master of Business Administration : Marketing OKLAHOMA STATE UNIVERSITY - City , State Marketing December 1997 Bachelor of Business Administration : Finance NORTHEASTERN STATE UNIVERSITY - City , State Finance | DIGITAL-MEDIA |
373 | INFORMATION TECHNOLOGY SPECIALIST Career Overview Permanent Certifications ITNW 1458 CompTIA Network+ ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Job Related Microsoft Certified IT Professional (MCITP) Apr 2012 Training: CompTIA Security+ Certified Professional (Mar 2010) Microsoft Certified Professional (MCP) Oct 2008 CompTIA Network+ Certified Professional (May 2008) CompTIA A+ Certified Professional (Apr 2008) Language Language Spoken Written Read Skills: Spanish Advanced Advanced Advanced References: Name Employer Title Phone Email William 407th AFSB Supervisor 254-287-7798 [email protected] Cook (*) Mr. John First Army Chief, 254-553-5006 Ciesiolka Division West Information (*) Systems
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USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Name Employer Title Phone Email Division Leonard DEFENSE IT Manager 714-385-4605 Flemons CONTRACT (*) MANAGEMENT [email protected] Work Experience Company Name May 2012 to Current Information Technology Specialist City , State Indicates professional reference. October 2009 to May 2012 Salary: 65,150.00 USD Per Year Hours per week: 40 G6, IT Specialist (CUSTSPT) (This is a federal job Served as a systems administrator for First Army Division West Command and Staff. Administered over 800 NIPR workstations, 300 SIPR workstations and 100 ARNET workstations. This includes hardware, software, and Local Area Network (LAN)and Wide Area Network (WAN) infrastructures. Monitored system resources, the installation and integration of systems fixes and workarounds, updates, and enhancements, including performance, capacity, availability, serviceability, and recoverability. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Performed customer service help desk/IT support operations and technical assistance to First Army Division West command and staff. Diagnosed and resolved problems in response to customer trouble tickets. Recieved, responded to and provides resolutions to a variety of help desk calls/tickets. A thorough understanding of and ability to manipulate, features of Microsoft Shared Point, XML, HTML, SQL, C++, VB08/10, Visio, Adobe CS5 Dreamweaver and Microsoft Management Console and registry settings. Ensured availability of telephones, emails, and Local Area Network (LAN). Exceled in troubleshooting software and hardware issues of microcomputers and peripheral devices. This includes scanners, digital senders, printers, and other video telecommunication's equipment. Maintained MS active directory user accounts and Microsoft exchange Outlook accounts. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages, and modifying applications as necessary. Reconfigured file structures; used knowledge of Windows XP, Vista and Win 7 operating systems, to include the Microsoft Management Console (MMC) ensuring systems are configured according to policy. Frequently trained IMOs on Desktop Management functions to enhance. 4 of 9 9/2/2015 7:58 AM. USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes knowledge of Army and NEC policies, thus affording the ability to accomplish their duties more effectively. Executed a variety of database utility functions. Updated user manuals, authentication procedures, systems administrator functions, and related IT security features. In accomplishing assignments, ensures the rigorous application of information security/information assurance policies, principles, and practices. Developed IA reporting requirements for submission to higher-level management, as required - Maintained a continuing awareness of technical changes in the areas of equipment technology and software development. Managed Unit's Active Directory Share Server with over 600 Gb of share space. Served as an Active Directory (AD) Manager and System Administrator for multiple servers in a complex networked environment. Maintained Microsoft Exchange on primary and backup servers to provide email with full backup and disaster recovery capabilities. Supervisor: Mr. John Ciesiolka (254-553-5006) Okay to contact this Supervisor: Yes 407th AFSB/ Vista International Operations. January 2009 to September 2009 IT Network System Administrator II City , State 65,000.00 USD Per Year Hours per week: 40 Served as part of the units S-6 Brigade level office with duties as Network and Computer Systems Administrator. Directly responsible for design, install, and support of organizations computer systems as well as the local-area networks (LAN), wide-area networks (WAN), network segments, internet and intranet systems. Supported logistics systems client notebooks, workstations, scanners, digital senders, fax machines, copiers and printers. Developed system usage policies and server administration procedures. 5 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Created, tested, and deployed group policy objects (GPO) within the AD. Responded to system failures by determining the cause and taking corrective action to address the issue. Maintained systems tables, directories, security files, and indices.- - Developed and modifies databases. Performed database queries and file transfers using SQL. Installed new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Established and maintain user and group accounts and permissions. Develops and tests system disaster recovery plans. Troubleshot a wide variety of user difficulties with desktop computer hardware, software, peripherals, or network/ telecommunication lines. Coordinated with installation NEC to establish domain and mail accounts. Participated in the design, development, and modification of logistics automated systems. Daily duties also include responsible for maintaining network efficiency; monitors and adjusts the performance of existing networks and continually survey the current computer site to determine future network needs. Performs customer service help desk/IT support operations and technical assistance to over 800 users. As required, plans, coordinates, and implements the organizations information security. In addition, conducted customer support studies and recommended necessary IT action pertinent to all aspects of customer support. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Help desk/IT support duties. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages. Used IT knowledge, skills, and abilities to quickly and effectively troubleshoot access permissions on computers. Managed video teleconference (VTC) suite for unclassified and classified 6 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes access. Managed unit's SharePoint site, control access, developed and established policies and accounts, trained users Supervisor: William Cook (254-287-6841) Okay to contact this Supervisor: Yes. Company Name October 2005 to August 2008 First Sergeant City , State Salary: 55,000.00 USD Per Year Hours per week: 70 Over 5 years of Top management experience. Led a multi-functional unit with over 120 team members and billions of dollars worth of equipment into combat during Operation Enduring Freedom (Afghanistan) and Operation Iraqi Freedom (Iraq) - Company Senior Non-Commissioned Officer served as administrative liaison with other services, top management, and outside agencies - Coordinated operational and administrative duties required for the company's mission - Supervised operations and performance of Battalion Level Information Systems/Communication Shop (S-6) - Senior advisor to Company commander and resource manager for a Headquarters Company - Directly responsible for managing and implementing Company's administrative, standards, policies and Training. Supervisor: Paul Mercator (254-288-0527) Okay to contact this Supervisor: Yes. Education and Training Texas A & M University Central Texas 08/2011 Master's Degree City , State , United States GPA: GPA: 3.80 GPA: 3.80 Credits Earned: 36 Semester hours Masters of Sciences : Information Systems Information Systems Central Texas College 12/2008 United States Technical or Occupational Certificate City , State GPA: GPA: 4.0 GPA: 4.0 Credits Earned: 18 Quarter hours 9/2/2015 Microsoft System Administrator Relevant Coursework, Licenses and Certifications: ITNW 2435 CompTIA A+ Harware and Software ITNW 1458 CompTIA Network+
7 of 9 USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Saint Leo University 10/2007 Bachelor's Degree City , State , United States GPA: GPA: 3.25 GPA: 4.0 GPA: 3.25 GPA: 4.0 Bachelor of Science : Computer Information Systems Computer Information Systems Successfully completed the following computer courses with Saint Leo University: COM-130 PC applications COM-207 Programming in C/C+ COM-208 Programming Visual Basic COM-230 Spreadsheet Applications COM-312 Computer Architecture COM-315 Decision Support Systems COM-320 Systems Analysis COM-410 Database Concepts Programming COM-415 Network Theory and Design COM-498 Information Resource Management COM-499 Computer Information Systems Exam Successfully completed the following computer courses with Central Texas College: ITNW 2435 CompTIA A+ Harware and Software Interests May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom.
9 of 9 9/2/2015 7:58 AM Additional Information Additional Awarded the Achievement Medal for his outstanding civilian service while Information: assigned to First Division West Awarded the Legion of Merit award (Jun 1986 - Aug 2008) for 22 years of dedication, loyalty and selfless service to our nation and the people of United States of America Awarded the Bronze Star Medal (1 Sep 2006 15 Dec 2007) - for outstanding leadership during recent 15 month deployment to Iraq in support of Operation Iraqi Freedom. Awarded the Bronze Star Medal (1 Apr 2004 1 May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom.
9 of 9 9/2/2015 7:58 AM Skills A+, A+ Certified, Active Directory, administrative, administrative duties, Adobe, Dreamweaver, AD, Army, Agency, automation, backup, basic, C, C+, C++, COM, hardware configuration, computer hardware, hardware, configuration management, consulting, CONTRACT MANAGEMENT, Contract Management, copying, client, customer service, customer support, databases, Database, Decision Support, disaster recovery, Email, equipment installation, XML, fax machines, features, functional, Help desk, HTML, information security, Information Systems, Information Systems, Information Technology, information technology, computer support, IT support, Local Area Network, Local Area Networks, Local Area Network, LAN, notebooks, leadership, logistics, Managing, Mercator, microcomputers, access, Microsoft Certified Professional, MCP, Microsoft Certified, exchange, Microsoft Exchange, mail, Office, Outlook, SharePoint, share point, MS Windows, Win 7, Windows 2000, Windows XP, MS Windows XP, monitors, NEC, network administrator, Network, networks, Novell, Oct, operating systems, ORACLE, organizational, peripherals, personnel, copiers, policies, PR, printers, processes, Programming, project management, Read, repairs, reporting, safety, scanners, servers, software development, software troubleshooting, Spanish, Spreadsheet, SQL, strategic, Supervisor, System Administrator, systems administration, Systems Analysis, systems development, tables, technical support, technical assistance, user manuals, telecommunications, telecommunication, telephones, Phone, troubleshoot, troubleshooting, unique, upgrades, video, Visio, Vista, Visual Basic, Wide Area Network (WAN), WAN, workflow, Written | INFORMATION-TECHNOLOGY |
374 | IT & MEDIA ADMINISTRATOR Summary Experienced IT Administrator with a keen eye for innovative solutions and 15 years of experience in troubleshooting, managing and ensuring that networks and systems run at optimum capacity. Highlights Windows, Apple, Linux and Cisco IOS Network upgrades; CISCO router management Technical specifications creation Website creation and maintenance Excellent problem-solving abilities Outstanding communication skills Exceptional diagnostic skills Graphic design Accomplishments I functioned as a member of the problem resolution and enterprise service desk teams handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and ticket tracking software (Level 1, Level 2 and Level 3 support), representing over 50,000 computers and devices (desktops, laptops, printers) and a diverse group of end users, chiefly executive personnel. I drafted a proposal for a new training department to save the company $3.4 million. I maintained a total shrink (cycle counts, misc. adjustments, and year end inventory) of less than 1.10% of merchandise revenue by ensuring company's policies were strictly adhered to, information was accurate, and reports were properly worked. Experience IT & Media Administrator Jan 2006 to Current Company Name － City , State Boosted website traffic by creating an integrated social media strategy, including a successful SEO and link-building campaign to increase the website's credibility and drive traffic Created effective messaging using language, graphics and marketing collateral Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within the business Identified and solved technical issues with a variety of diagnostic tools Remained up-to-date on the latest technologies and solutions applicable to company products. Reviewed technical documentation and procedures. Local Technology Coordinator Jan 2012 to Jan 2014 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. IT Trainer Jan 2012 to Jan 2012 Company Name － City , State Trained employees for upgrade from Office 2003 to Office 2010. Provided base level IT support to non-technical personnel within the business. Followed up with clients to ensure optimal customer satisfaction. Utilized software and tools to identify and solve technical issues (Windows XP, Windows 7, Altiris Remote Control, Footprints, Citirx, LMS). POS Product Support Specialist Jan 2011 to Jan 2012 Company Name － City , State Installed POS pharmacy software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business utilizing a variety of software and tools ( Unix (SCO), MySQL, Footprints, Join.Me, Kaseya). Managed call flow and responded to technical support needs of customers. Resolved product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. Local Technology Coordinator Jan 2009 to Jan 2011 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. Computer Networking & Administration Instructor Jan 2009 to Jan 2011 Company Name － City , State Taught courses leading students towards a MCSE/MCITP certification, from approved curriculum, and developed daily lesson plans to include instructional aids Participated in school retention initiatives by providing regular, accurate and timely feedback to students and the school concerning academics, behavior, attendance, and more Motivated students to actively participate in all aspects of the educational process Completed professional development and in-service activities in accordance with college standards Maintained expertise in subject area and recommended improvements in curriculum design. Network Administrator Jan 2008 to Jan 2008 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment Developed and maintained all systems, applications and security and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. IT Support Specialist Jan 2007 to Jan 2007 Company Name － City , State Performed a variety of duties in support of a computer, and/or client server unit, Windows environment. Installed software, modified and repaired hardware and resolved technical issues; setup classroom and lab environments. Functioned as a member of the problem resolution and enterprise service desk teams, handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and Remedy ticket tracking and support software, representing over 50,000 computers and devices and a diverse group of end users, chiefly executive personnel. POS Support Analyst Jan 2005 to Jan 2007 Company Name － City , State Functioned as a member of the Help Desk team handling over 1500 franchise stores and over 600 corporate stores regarding POS software and hardware usage and configuration as well as networking via telephone and HEAT ticket tracking and support software (Level 1, Level 2 & Level 3), representing over 20,000 computers and peripheral devices (printers, modems, caller ID boxes) and a diverse group of end users. Diagnosed system problems and contacted vendors for service and/or replacement. Managed various areas of support including broadband connectivity and Windows/POS installation, configuration, and upgrade issues and supported all network and dial up configurations. Troubleshot, researched, diagnosed, documented, and resolved technical issues with a superior degree of technical knowledge and experience; utilized a variety of tools for troubleshooting, including Remote Desktop, Terminal Server, Enterprise Manager and Query Analyzer. Education Network Systems Admin Professional Program 7/2015 New Horizons － City , State Completed courses in the Network System Professional program at New Horizons Computer Learning Center to earn CompTIA Net+, Microsoft MCSA, Cisco CCNP & CCNA certifications (certs in progress) Bachelor of Science , Technical Management DeVry University GPA: Magna Cum Laude GPA: 3.8 Graduated Magna Cum Laude GPA: 3.8 Skills Active Directory, Apple, broadband, CISCO router, Cisco IOS, client server, communication skills, hardware, Network Systems, curriculum design, clients, customer satisfaction, email, Graphic design, graphics, Help Desk, HP, IT support, lesson plans, Linux, marketing collateral, Medisoft, messaging, MCSE, Office, Windows 7, Windows, Windows XP, modems, MySQL, Enterprise, Network, networking, networks, personnel, cameras, POS, printer, printers, problem resolution, problem-solving, SCO, strategy, switches, technical support, user support and training, technical documentation, telephone, Terminal Server, troubleshooting, Unix, upgrades, upgrade, Website | DIGITAL-MEDIA |
375 | LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience Licensed United Healthcare Insurance Sales Agent Sep 2014 to Oct 2015 Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy. Account Executive Sales Agent/FedEx Account Mar 2014 to Sep 2014 Company Name － City , State Responsibilities included maintaining and deepening existing customer relations. Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers. Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation. Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement. Licensed United Healthcare Insurance Sales Agent Sep 2013 to Mar 2014 Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy. Customer Service Agent Apr 2013 to Sep 2013 Company Name － City , State Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance. Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems. Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations. Customer Service Task Specialist Jul 2006 to Aug 2008 Company Name － City , State Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles. Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts. amp; manager to enhance customer service. Education and Training Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate.
Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008)
Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate 2013 Goodwill Career Development Center － City , State Computer Office Information Systems Certificate 2001 Central Piedmont Community College － City , State High School Equivalency Diploma 2001 Central Piedmont Community College － City , State 3.75 Skills approach, banking, benefits, call center, CMS, Client, clients, customer relations, customer satisfaction, customer service, Customer Service Training, customer care, PDP, Email, fast, goal-setting, Information Systems, insurance, IVR, Lotus Notes, MA, Messaging, Microsoft Office Suite, Office, Outlook, Negotiating, negotiation, people skills, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport, requirement, sales skills, selling, sales, seminars, telephone, Time Management, Trouble Shooting | HEALTHCARE |
376 | CUSTOMER SERVICE AGENT Professional Summary Customer Service Agent with 10 years of experience in helping people with their everyday needs and
concerns over the phone and in person. Experience with handling complex inquires and situations with
discretion and efficacy at all times. Skills Microsoft Office Art Clients Documentation Facsimile Forms Materials Mediation Microsoft Office Office machines Photocopiers Policies Quality Safety Scanners Supervision Telephone Troubleshooting Voice mail Well organized Work History Customer Service Agent , 11/2020 to Current Company Name – City , State Assessed passenger documentation to determine destinations and to assign boarding passes. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded politely to passenger complaints regarding ticketing and baggage handling. Customer Service Representative , 01/2010 to 12/2020 City , State Consulted with customers by telephone or in person to provide information about products or services. Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems,
and personal computers. Customer Service Agent, G2 Secure Staff , 12/2016 to 11/2020 City , State Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded to passenger complaints regarding ticketing and baggage handling. Recreation Assistant , 10/2016 to 12/2016 Company Name – City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies. Meet with staff to discuss rules, regulations and work-related problems. Library Assistant , 10/2013 to 12/2013 Company Name – City , State Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment. Oversaw check-in and check-out process of library books and materials at circulation desk. Replied to patrons' questions and assisted in finding materials requested. Education AA : Interdisciplinary Studies/Social and Behavioral Sciences , 2016 Los Angeles Southwest College - City , State High School Diploma : General Studies , 2011 Junipero Serra High School - City Work History Customer Service Agent , 11/2020 to Current Company Name – City , State Assessed passenger documentation to determine destinations and to assign boarding passes. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded politely to passenger complaints regarding ticketing and baggage handling. Customer Service Agent, G2 Secure Staff , 12/2016 to 11/2020 City , State Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded to passenger complaints regarding ticketing and baggage handling. Recreation Assistant , 10/2016 to 12/2016 Company Name – City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies. Meet with staff to discuss rules, regulations and work-related problems. Library Assistant , 10/2013 to 12/2013 Company Name – City , State Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment. Oversaw check-in and check-out process of library books and materials at circulation desk. Replied to patrons' questions and assisted in finding materials requested. Customer Service Representative , 01/2010 to 12/2020 City , State Consulted with customers by telephone or in person to provide information about products or services. Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems,
and personal computers. Skills Microsoft Office, Art, clients, documentation, facsimile, forms, materials, mediation, office machines, photocopiers, policies, quality, safety, scanners, supervision, telephone, Troubleshooting, voice mail, Well organized | AVIATION |
377 | CASHIER Professional Profile Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing business revenue and decreasing shrinkage while exceeding sales and productivity objectives. Qualifications Customer service mindset Sales proficiency Receive return merchandise Excellent verbal communication Enthusiasm Cheerfulness Efficiency Professional appearance Mathematical strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Energetic work attitude Inventory control familiarity Fashion knowledge Opening/closing procedures Experience Company Name City , State Cashier 08/2011 to 12/2014 Receive payment by cash or credit cards. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Cleaned and straightened work area. Assessed customer needs and responded to questions. Issued receipts for purchases and gifts. Worked with customer service to resolve issues. Rotated stock to maintain freshness. Operated cash register with proficiency. Worked overtime shifts during busy periods. Company Name City , State Cashier 02/2014 to 04/2014 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Receive payment by cash, credit cards. Operated cash register with proficiency. Worked with customer service to resolve issues. Organized register supplies. Company Name City , State Front Desk 04/2014 to 06/2014 Responsible for performing manicurist and pedicurist duties. Provided customer service support to assist customers with their individual needs. Worked with customer service to resolve issues. Issued receipts for purchases and gifts. Cleaned and straightened work area. Company Name City , State Apparel 12/2014 to 07/2015 Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Explained information about the quality, value and style of products to Influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers. Company Name City , State Grocery 07/2015 to 11/2015 Executed cash transactions quickly and accurately. Greeted all customers. Handled products and equipment in accordance with safety and sanitation guidelines. Directed and managed all functions of the dairy, frozen, produce and bakery departments. Conducted price checks for cashiers and service clerks. Built attractive holiday and seasonal displays for merchandising program. Checked out customers and bagged items quickly. Organized and positioned product cases in produce warehouse and walk-in cooler. Sliced, served and packaged specialty meats, salads and cheeses. Broke down heavy pallet loads of cases, boxes and bags. Arranged and stocked department displays. Emphasized fast, friendly customer service. Gave every customer immediate and undivided attention. Company Name City , State Cashier 11/2015 to Current Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Worked overtime shifts during busy periods. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Education High School Diploma 2015 Northeast High School , City , State , USA Student government representative Top 40% of class Held Class officer all four years Captain of varsity soccer and volleyball National Honor Society Student Government chair member Key club representative Associate of Arts : Guidance 2018 Broward College , City , State , USA Skills Cash handling Professional and friendly Careful and active listener Strong public speaker Multi-tasking Well-Organized | APPAREL |
378 | CONSULTANT Professional Summary AUDIT DIRECTOR Extensive experience in developing and redesigning internal audit departments, domestically and internationally in 19 countries. Results include upgraded internal controls, effective SOX 404 management, strong compliance management and an increase in organizational focus on solid internal controls and risks and Best Practices. Enjoy directing Internal Audit as a personal passion. Strengths include: Extensive Executive Skills Designer of Audit Programs SEC Compliance Strong Analytical Skills Focus on Ethics Management Prioritize Audits Interact with Auditees Manage all Types of Audits Pride in Service Core Qualifications SAP, Microsoft Office Suite: MS Word, MS Excel, MS PowerPoint and MS Outlook, Navision and a variety of other corporate specific finance and accounting software involving IBM, HP and Dell operations Experience Consultant January 2009 Company Name － City , State Provider of internal audit and internal control consulting services to customers across the U.S. and Canada. Focus on privately held firms that do not have Internal Audit Departments. Emphasize quality and creative service. Director of Internal Audit January 2008 to January 2009 Company Name － City , State Fourth largest producer of carbonated beverages in U.S. with sales of $600M. Reported to Board of Directors and Senior Vice President. Managed Internal Audit Department and conducted financial, compliance and operational audits. Developed and monitored internal controls across the firm. Developed new audit programs and policies and procedures which improved internal controls. Prepared and managed performance measures for Company&risqué;s sites. Interpreted operating results. Left as the result of a corporate restructuring that affected Internal Audit. Director of Internal Audit January 2006 to January 2008 Company Name － City , State Large privately-owned installer of residential and commercial insulation with sales of $500M. Managed department and conducted annual and quarterly risk reviews and audits. Directed and conducted internal audits at 61 locations and corporate headquarters functions. Developed new audit report practices and added new positive practices and a Best Practices section to each audit report. Audited businesses and updated financial reporting when possible. Reported audit findings to Board. Departed due to United Subcontractors filing Chapter 11 bankruptcy and elimination of Internal Audit. Manager of Internal Audit January 2004 to January 2006 Company Name － City , State Global developer and manufacturer of tool solutions with sales of $3B. Managed Internal Audit. Reviewed Sarbanes Oxley 404 and served as Sarbanes Oxley liaison to all auditees. Redesigned risk reviews and developed new audit schedules that suited the revised corporate risk profile. Developed financial solutions to business challenges. Created new office environment without expense. Left as the result of Snap-On issuing a 100% outsourcing to a Big 4 firm and loss of jobs for 10 employees. Manager of Internal Audit January 2003 to January 2004 Company Name － City , State Manufacturer of paper products with sales of $1B. Managed internal audits at all U.S. plants and corporate headquarters. Redesigned audit reports which provided more clarification of controls, issues and resolutions. Conducted audits with Sarbanes Oxley 404 reporting in mind. Improved record keeping and record storage. Departure allowed me to find an audit position that was closer to my ill Father who lived near Chicago. Senior Internal Auditor January 1996 to January 2003 Company Name － City , State World&risqué;s largest producer of sodium silicate and highway glass spheres. Privately held since 1831. 600M in sales. Completed development of a new Internal Audit Department that provided PQ with a well-functioning operation. Managed Audit Department and conducted audits at 19 foreign subsidiaries and 21 U.S. plants. Conducted foreign audits that met all local and international accounting requirements and laws. Assigned risk levels to all locations. Worked to implement all SAP computer options as PQ eliminated over 40 self-made computer systems. Served as key SAP liaison with auditees as Company successfully implemented SAP across the U.S. Redesigned audit reporting practices and introduced modern internal auditing to a1l 19 foreign locations. Left due to outsourcing 100% to a large regional accounting firm. Education Masters of Business Administration (MBA) : Finance University of North Texas － City , State GPA: Graduated with Honors Finance Graduated with Honors Bachelors of Business Administration (BBA) : Finance University of Illinois － City , State , USA Finance Certified Internal Auditor (CIA), 1994, up to date certification
Certified Fraud Examiner (CFE), in process Professional Affiliations Member, Institute of Internal Auditors, 26 years and President of the Philadelphia Chapter. Board of Governors Member at the Philadelphia and Miami Chapters Chair of two Committees of the Philadelphia Chapter, 11 years Big Brother and Board Member with Big Brothers / Big Sisters, 10 years Treasurer and Board Member, English-Speaking Union, 12 years Member and officer; Rotary International; 2 years MILITARY U.S. AIR FORCE, Strategic Air Command, Finance Department Carswell Air Force Base, Fort Worth, TX Managed 7th Air Wing financial and accounting functions Skills accounting, accounting software, audit reports, audit report, audit reporting, consulting, Dell, filing, finance, financial, financial reporting, Focus, HP, IBM, insulation, internal audits, Internal Auditor, Internal Audit, internal auditing, MS Excel, Microsoft Office Suite, office, MS Outlook, MS PowerPoint, MS Word, Navision, developer, policies, PQ, producer, quality, record keeping, reporting, sales, SAP, Sarbanes Oxley | CONSULTANT |
379 | DIRECTOR OF BUSINESS DEVELOPMENT Summary Looking for the greatest opportunity to use my years of experience in business development and client relationship buiding to work for a reputed company that I can help grow and prosper! Skills Business Development, Client Relationship Builder, Alternative Transportation Specialist Client Account Management, Contract Negotiations, Customer Driven Experience 05/2009 to Current Director of Business Development Company Name － City , State Responsible for developing new business opportunities for corporate,municiple and university markets over $43 million in annual revenues. Created over 25 new commuter programs from the ground up for fortune 500 companies in the Bay Area. Created new revenue streams through new municiple and University accounts including the City of Los Angeles, University of California, Berkeley and San Francisco State University - over $10 million annually. Accountable for marketing and prospecting through cold calls and networking. Responsible for face to face meetings and presentations with prospective clients. Manage the follow up process including sending follow up marketing materials, phone calls, emails and dialogue on a consistent basis until the relationship is recognized. Obtained new multi-million dollar account within first four months of employment. Develop and prepare proposals for major private and municipal transportation projects through cold calls and requests for proposals. Executive management of all corporate accounts which include many high profile, Silicon Valley Fortune 500 companies. Networking and business development through many associations including ACT, BOMA San Francisco, BOMA Silicon Valley, APTA, CalACT, GBTA and various Bay Area organizations. 02/2006 to 05/2009 Bay Area General Manager Company Name － City , State Executive management of the Bay Area market; responsibilities include marketing and business development, operations and accounting related functions. Management oversight of approximately 80 locations throughout the Bay Area encompassing San Francisco, Oakland-East Bay, San Jose and Marin County; over $65 Million dollars in gross parking revenues annually. Locations included management fee / incentive fee locations; company lease locations and reverse lease (at risk management fee) locations. Successful business transactions of 35 new locations in the Bay Area region, with additional net profits of over $750K annually. Achieved successful expansion of the municipal market with contract awards with AC Transit, and BART (Bay Area Rapid Transit); additional contract awards and new business achieved as a result. Achieved additional regional expansion and market margin with successful award of the City of San Jose contract; opening new market opportunities for the region. Successful contract renewal of over 15 existing contracts in Bay Area, increasing profits 5% over existing net profit projections of same store sale performance. Oversight of Bay Area team of 35 management professionals and accounting/ clerical staff; oversight of employee base of over 200 parking professionals in both union and non union environments. Responsible for annual budget preparation and performance for the Bay Area Region including same store sale performance, new business development and General and Administrative projections. Achieved positive financial results on the successful integration of Bay Area operations, reducing overhead through technology and best practices for improvement of over $300,000 in Bay Area net profit. Responsible for monthly financial analysis and performance of Bay Area locations; implemented immediate changes and proactive measures to adhere to expectations to maintain budgeted targets. Corporate Liaison for Union Contracts in Bay Area: Accomplishments included the successful negotiation of San Francisco Teamsters Local 665 contract resulting in payroll and overhead freezes to aid in maintaining current profit margins during uncertain real estate conditions. Successful implementation of Bay Area marketing campaigns and ancillary revenue opportunities to increase profits at existing locations. 02/2004 to 02/2006 General Manager Company Name － City , State Executive management oversight for 35 locations including hotel and office properties, hospitals and government agencies; generating over $6 million in annual revenues. Through marketing and networking, obtained 5 new locations as first year General Manager, generating over $70,000 in additional net profit annually. Successful implementation of Corporate policies and procedures at all locations and City office, creating more efficient revenue controls and immediate reduction of liabilities and risk of financial losses. Implementation of employee development projects and awards programs to increase low employee morale and high turnover ratios. 02/2003 to 02/2004 Operations Manager Company Name － City , State Managed a team of 9 Project and Area Managers with operations of over 20 locations including Class A office properties, University of North Texas parking operations, Reunion Arena, and Presbyterian Hospital operations. Developed proformas and proposals for new location opportunities; Assisted General Manager with proposal preparation and presentations. Responsible for budget preparation and analysis of Profit and Loss Statements. Maintained client relationships of high profile companies including Crescent Real Estate Equities, Cousins Properties, Trizec Properties, Trammel Crow, Cushman and Wakefield, Equity Office Properties and Jones Lang LaSalle. Developed Manager's skills in proper company accounting and operating policies. Successful completion of CPS Advanced Management Training Program; promoted to General Manager within two weeks of completion. 06/1999 to 02/2003 Area Manager Company Name － City , State Promoted to Area Manager within one year. Oversaw management team of 25 employees, including managers, accounting personnel and attendants. Responsible for all aspects of operations, including auditing and billing functions, operations, monthly reporting and maintenance projects. Developed positive relationships with "high risk" clients through daily contact and various departments within the area. Implemented tenant and customer amenity programs for all locations to enhance services and value. Assumed additional management oversight of additional properties, including downtown Class A Office Properties, offsite management of billing accounts and garage operations. Improved net operating profit of additional operation by 5% through new technology, policy and procedures. Education and Training Bachelor of Science : Business Administration Marketing / Management East Central University － State Business Administration Marketing / Management Activities and Honors San Francisco BOMA; Association for Commuter Transportation - Northern California Board Member; BOMA Silicon Valley; International Facility Managers Association San Francisco / Silicon Valley / East Bay; CoreNet - Northern California Skills Client Relations, Business Development, Sales, Proposal Preperation, CRM planning and management, Cold Calling, Networking, Budget Preparation, Contract Negotiations, Executive management, Financial Analysis, Marketing Transportation Route Planning and Analysis | BUSINESS-DEVELOPMENT |
380 | BARTENDER / SERVER TRAINER / BANQUET EVENT CAPTAIN Summary Seeking a position with a company dedicated to growth, as well as; acknowledgment of extraordinary efforts/achievements. I am a results driven individual with a professional work ethic and verifiable sales and sales management experience. I possess excellent interpersonal, communication and relationship-building skills; can listen attentively, communicate persuasively and follow through diligently. I consider myself a leader, striving to achieve continuous success in all facets of business, sales, and management; while simultaneously providing the means for my team to also reach exponential success. Highlights Leadership / Business Development Hard-Worker Customer Acquisition Referral/Repeat Business Generation Public Speaking Objection Handling Consultative Sales Team Player Bilingual Accomplishments Received Deans List or Presidents List every Academic Semester Achieved highest sales promotion in the company within 9 months, in two new territories Awarded to Vector Marketing's "President's Club" in both the Spring & Summer Campaign of 2012 (see letter or recommendation) Trained in negotiation and time management Increased customer attendance on slowest days at the Bar by providing fast, friendly, and memorable service Named "Employee of the Month" on multiple occasions Field trained new hires, offering a model of successful performance Conducted interviews for over 110 applicants Collaborated with the Branch Manager to recruit and train a sales force ranked #1 Branch Office for “2nd Summer Conference Sales Push” (Out of roughly 75 Offices) Attended 10+ professional conferences/divisional meetings as a sales representative with members of the corporate staff Experience Company Name City , State Bartender / Server Trainer / Banquet Event Captain 02/2013 to Current Interacting with guests, fellow workers and supervisors in a polite, considerate, and welcoming manner to make sure all guests have a perfect bar experience Trained and prepared new staff members to uphold the standards of a fine dining restaurant, and provide guidance throughout their trial of employment. Uphold company standards by executing steps of service flawlessly to maximize level of hospitality for guests and profitability for the company. Supervise service teams for private events by assigning responsibilities among staff members, organizing staff to properly follow BEO guidelines, ensuring the setup of the venue, and streamlining communication between guests, servers, and chefs. Facilitate company changes by soliciting coworker feedback, opening communication with management to improve standards of accountability for staff members, and positively influencing private event standards to increase guests' satisfaction. Additional responsibilities: Handling customer payments, Maintaining an accurate cash drawer, Assisting co-workers, Distributing servers' money earned, Attempting to limit problems and liability related to a guest's excessive drinking, Minimizing waste to control cost, and managing inventory. Company Name City , State Assistant Sales Manager 04/2012 to 02/2013 Office administration work in addition to upholding the structure of advertising and recruiting Consistently assisted in 19 hour training seminars and personally directed sales team development programs Assisted in conducting a demographic study of new potential territories and selecting an office location to lease Conducted 90 minute interviews for 110+ qualified applicants , and was granted the ultimate decision in terms of their employment Assisted in developing and implementing advertising strategies in a multitude of media forms including direct mail, web, newspaper, posters, and in-hand cards/flyers Working in coordination with local colleges in attempts to help students find summer work Assisted in hiring and training all sales staff for new Branch Office location Consulted 15-30 representatives on a weekly basis instilling the importance of time management and goal setting; serving as a coach for representatives with little to no experience Led sales calls with team members to establish sales and customer retention goals Assisted in analyzing weekly sales and developing strategies to increase office performance through weekly staff meetings Generated monthly and annual sales reports Monitored customer preferences to determine focus of sales efforts Collaborated with the Branch Manager to recruit and train a sales force ranked #1 Branch Office for "2nd Summer Conference Sales Push" (Out of roughly 75 Offices) Assisted Branch Manager in leading office to sell over $110k for the Summer Campaign; surpassing the previous years by 157% Consistently sold CUTCO Cutlery around Assistant Manager duties and stood as a positive influence for sales representatives by continuing to conduct Field Training Company Name City , State Sales Representative / Field Sales Manager 09/2011 to 02/2013 Operate as an independent contractor selling CUTCO high-quality cutlery and culinary products, directly to customers on a one-on-one, in-home, professional appointment basis I took part in helping Vector Marketing sell over $250 Million worth of CUTCO nationwide Handled everything directly from initial contact to the close of the sale in addition to follow-up appointments for servicing Emphasized product features based on analysis of customers' needs Collaborated with colleagues to exchange selling strategies and marketing information Scheduled an average of 20+ appointments during sales pushes Shared product knowledge with customers while making personal recommendations Developed own customer referral base by averaging 10-15 personal recommendations per appointment Recognized for ability to quickly establish rapport with customers, in turn; building a residual recommendation base Obtained invitation to Presidents Club two consecutive campaigns Achieved highest Sales Promotion in the company (Personal Career Sales = $30,000+) within 9 months while working in two completely new territories Field trained new representatives, offering a model of successful performance Attended 10+ professional conferences and divisional meetings all around the East Coast with members of the corporate staff Over $450 Average Order - 80% Closing Ratio - Career CUTCO Sales exceeded $43,000 Company Name City , State Food Runner / Server 04/2010 to 08/2011 I held this position while still attending George Mason High School. Many of my responsibilities are already listed above; However, a detailed elaboration on my duties as a "Food Runner / Server" is available upon request. Education Bachelor of Science : Neuroscience Northern Virginia Community College , City , State , USA GPA: GPA: 3.9 Transfer Program for George Mason University - Currently Enrolled GPA: 3.9 40 Credits Completed Dean's List or President's List every semester Have taken and passed multiple Computer Competency courses which included learning and mastering the functions of Microsoft Word, PowerPoint, Excel, Access, Publisher and OneNote Also completed a course on Web Design Bachelor of Science : Biology / Psychology Saint Petersburg College , City , State , USA GPA: GPA: 4.0 Transfer Program for University of Florida - 2012 GPA: 4.0 Dean's List every semester Coursework in Communications and Psychology Voluntarism: Study Group Leader for Psychology Department High School Diploma : General with IB Studies George Mason High School , City , State , USA Class of 2011 Concentration in Math and Science Completed IB Math Studies (Awarded 3 College Credits) Completed and received prefect score in IB Spanish IV (Awarded 7 College Credits) Interests I am a fan of good food and wine; I am always trying new restaurants all over town Some other activities I enjoy are Hiking, Racquetball, Snowboarding, Horseback Riding, and visiting with friends and family. I love traveling because I see it as the easiest way to seek growth as an individual I have been fortunate enough to have experienced Canada, China, Thailand, Peru, Argentina, Chile, Spain, and Germany; Ideally this list will continue to grow Languages Bilingual English / Spanish Fluent reading and writing Skills Other Skills Include: Public Speaking, Leadership, Team Building, Establishing Good Rapport, Time Management, Self Motivation, Problem Solving, Ability To Analyze Sales As Well As Guest Satisfaction, and Ability To Work Well With Others Additional Information Attached are two letters of recommendations Multiple references are available upon request | CHEF |
381 | GRAPHIC DESIGNER Summary Multi-talented Graphic Designer consistently motivated for success and goal driven. Skilled in Photoshop, Illustrator, Animate, Indesign, HTML and CSS. I am adaptable and driven with a strong work ethic and ability to thrive in a team-based environment. I have experience with Adobe Creative Suite, particularly with Photoshop and Illustrator, and I have a vast knowledge of typography. Skills Adobe Photoshop Adobe Premiere Pro Adobe Lightroom Adobe Illustrator Adobe Indesign Adobe Animate HTML/CSS Coding Written and Social Communication Skills Microsoft Word/Excel Adobe Dreamweaver Visual design Team building Decision-making Calm under pressure Flexible creative approach Excellent workflow management Experience Graphic Designer | 02/2021 to Current Company Name - City , State Graphic Design Experience: Worked with customers to present mockups and collect information for adjustments. Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base. Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs. Fostered relationships with retail clients through effective communication, negotiation and collaboration. Consulted with clients to define design requirements and manage product development projects. Created corporate brands by designing cohesive looks between logos and letterheads. Designed new, on-brand visual elements focusing on concept and messaging. I have of 3 years of Photoshop experience with extensive knowledge of the basics: masking, layers, silos, camera raw adjustments, shortcuts, and understanding of light, transparencies and color density, shadowing, Resolution and image sizing, strategy for retouching, Manipulating selections, Selecting with Magnetic Lasso tool, cropping an image, applying a gradient layer, applying a layer style, adding borders, adding an adjustment layer, creating a panorama, correcting image distortion, extending depth of field, moving objects with content aware tool, working with masks and channels, manipulating an image with puppet warp, creating type on path, drawing with pen tool, importing smart objects, using smart filters, upscaling a low-resolution image, creating effects, animating text with frames, rendering videos, adding transitions, animating text with keyframe, processing files in Camera Raw, preparing files for printing, positioning 3D elements, designing with artboards. I have the ability to learn and retain knowledge of a high volume of products and materials Experience working with Google sheets I have a an exceptional quality for detail and quality control I am able to maintain production of a high volume of images under very tight deadlines I have the ability to work independently and in a collaborative environment I have knowledge of photo rendering Submitted design ideas to plan projects with customers and managers. Stay at Home Parent- 2019-2021 Balanced school, extracurricular activities and work along with healthy social connections and personal health. Participated in student clubs, extracurricular activities and sports with teamwork and dedication to sportsmanship and collaboration. Coordinated various events and activities to support operations of student organizations. Developed and implemented study protocols to gather required data and support research objectives. Phoenix Contact Machine Operator- 2016-2019 Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues. Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste. Selected proper cutting tools, calculating parameters to manufacture components and parts. Established and adjusted feed rates and cutting parameters to keep operations in line with production demands. Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives. Identified and helped resolve nonconforming product issues to support accurate order fulfillment. Maintained work environments safe and efficient at all times. GES Automation Panel Builder- 2014-2016 Connected and set up control panels and alarm components. Established automatic communication pathways between devices and control panels. Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. Assessed work for errors or compliance issues and made corrections and modifications. Assembled machinery from component parts, following prescribed instructions to support correct configurations. Retrieved correct materials from product inventory to perform various fabrication duties. Improved operations by working with team members and customers to find workable solutions. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Secco Inc. Electric- 2009-2014 Identified causes of issues through implementation of troubleshooting techniques. Inspected existing wiring to identify problems such as short circuits. Demonstrated strong foundation of safety knowledge and implemented industry best practices. Completed semi-skilled and skilled work under supervision of fully qualified supervisors. Verified measurements and made accurate cuts to avoid wasting materials on job sites. Built controllers and panels to complete system installations. Followed all relevant electrical and building codes for each job. Communicated effectively with public utility companies to develop expertise in collaboration, systems cabling, circuitry and projects. Promoted workplace safety and reported any potential hazards quickly to. Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function. Maintained organization, cleanliness and safety in work areas. Assisted with electrical installation tasks, including new wiring and breaker box installation. Gathered required tools and equipment for each task to increase efficiency. Set up equipment and configured settings for optimal performance. Performed installation, maintenance and tests of electrical energy systems and components by safely using all equipment and tools. Put in new new electrical components, fixtures and motors. Utilized measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps accurately, efficiently and safely to complete installations and repairs. Measured and prepared supplies for electrical tasks. Dug trenches and created holes to pull conduit and install supports. Transported required supplies and employees from headquarters to job site using company vehicles. Kept work areas clean, neat and organized for efficient operations. Repaired and maintained over electrical systems continuously in multiple high-rise commercial and residential properties. Adhered to company standards and OSHA regulations for work site safety. Worked in team-based environment to accomplish projects. Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs. Resolved issues with existing systems and replaced malfunctioning parts. Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards. Managed repairs and maintenance work on client systems and confirmed system adherence to coding requirements. Reviewed blueprints and electrical schematics to perform tasks to specifications. Listened to directives of senior electrical professionals to complete efficient tasks. Kept work areas clean, neat and free of hazards. Generated digital image files for use in digital and traditional printing. Selected colors and themes while adding functionality to create new designs. Produced projects for advertising and informational purposes. Determined marketing and design vision with clients for all types of graphic design projects. Veterans Service Representative | 11/2008 to 05/2009 Company Name - City , State Assisted Veterans with educational Benefits Briefed Veterans on options pertaining to the. Reviewed claim folders for completeness and conformity to guidelines prior to submission. Interviewed veterans and dependents to determine eligibility for federal and state benefits. Assisted veterans in preparing forms, documents and applications for benefits. Military | 09/2005 to 09/2008 Company Name - City , State Basic training graduate. Trained in seamanship and fire fighting protection. I acquired basic maintenance skills using power equipment. I gained basic electrical and engineering knowledge. I worked with the logistics in ordering and supplying our crew with equipment and parts. Provided excellent service and attention to customers when face-to-face or through phone conversations. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Juggled multiple projects and tasks to ensure high quality and timely delivery. Education and Training Central Dauphin High School - City H.S. Diploma 2005 I am currently a Graphic Design Student and attend the Penn Foster College Online school. I Penn Foster College - City Associate of Arts Graphic Design , 05/2021 I am a highly motivated Graphic Designer. Honor Roll (Semester 1 and 2, 2020) Dean's List Honoree ( Semester 1 and 2 , 2020) [3.6] GPA Major in ( Graphic Design) Completed coursework in Photoshop, Illustrator, Indesign, Multimedia, HTML/CSS Coding, Typography, Animate, Dreamweaver, Camera Raw. Certifications Certificate of Achievement, Penn Foster College - 2020 Additional Information Proficient in 3D printing. Experience I have experience in using a 3D printer to print a variety of material. Self taught on how to troubleshoot and recognize issues. | DESIGNER |
382 | DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER) Summary Software Engineer with 2 years in Web Developer specializing in front end development. Proficient in Software Development Life Cycle (SDLC) and SCRUM AGILE methodologies of development process to produce software solutions by team. Involved in designing, planning, developing and implementing Microsoft .Net based solutions that meet quality and code standards. Developed web based applications using C#, ASP.Net, JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML and AJAX. Strong experience in data retrieval and manipulation using ADO.Net data objects such as Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience in writing Class Library using C# , LINQ to SQL queries in Database Access layer to interface with SQL Database. Worked extensively with .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls and created Custom controls. Worked on creating and modifying Table Definitions, stored procedures in SQL Database. Modified and written web services using C# to interact with the other applications so data can be served. Used Red Gate SQL Compare to deploy database from one server to another server (Dev -> Test/QA).Worked on .NET security features such as Form-Based Authentication and Role-Based Authorization. Involved in bug fixes and production support. Worked closely with Scrum Master for backlog catalogs, feature catalogs and prioritized the tasks Participated in daily scrums and weekly meetings with the project sponsors to meet expectations and deadlines Interact with QA to ensure the defects are properly cleared to attain the quality standards Providing demos to the QA team at the end of the sprint to push for its final stage. Worked with cross-functional teams to meet project. Highlights ASP.Net, C#, JavaScript, jQuery, VB.Net, C, C++, Java Net Technologies: .Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ, Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS. IDE: Visual Studio, Eclipse, NetBeans, Dreamweaver Database: SQL, MySql Operating System: Windows Version Controls : Tortoise SVN, GitHub Others: Microsoft Word, Excel, Access, Power point Professional Experience Database Programmer/Analyst (.NET Developer) Jun 2014 to Feb 2016 Company Name － City , State Worked as Graduate Research Assistant performing the duties of Database Programmer/Analyst at Application Development Network (ADN), DoIT which supports University of Missouri System faculty and students through agile and rapid creation of new applications. Projects: Atlas: Description: This project is all about requesting, scheduling the tutoring sessions. There are three roles tied to application they are Tutee, Tutor, and Scheduler. A tutee requests for tutoring for the classes that he/she enrolled and gives availability apart from the class timing through Availability Grid and Tutor submits availability. A scheduler will go through those availabilities and schedule time and location for tutoring. Also, there are some set of rules for dropping the tutoring sessions which are incorporated in this project. The other piece of this project is automated emails through Scheduled task which runs every day. Responsibilities: Created a Availability Calendar Grid. In grid each cell represents time (1 hour span) and day of the week. Clicking on the cell toggles the availability. Automatically populated the course schedule which comes from different database(Worked with data warehouse team in order to get that data) Developed C# Console Application for Scheduled email task. Got rid of data tables and table adapters in the main project as they are tightly coupled. Created Class libraries out of the main project to access the database which can be used by both Console Application for Schedule task and web application. Integrated Open Source HTML text editor CKEditor into the website. Used jQuery for filtering, sorting and search the listview, JavaScript for clientside validations. Used role based authorization for various pages. The goal of the project to refractor the old application with new templates and replace the assemblies. Adding functionalities to upload pdf files. Responsilities: Created separate Login page for Administrator and Students. Used Active Directory (AD Group) to restrict other department Students. Developed a web interface for Administrators to upload the pdf files into database which can be viewed by students. Updated the entire application by using new Visual Studio 2013 template which make use of Bootstrap CSS by changing the master pages. Modified the structure of database to login. Used Redgate SQL Compare to copy the data from database from dev server to test sever. Replaced the old ADN Utilities assemblies with new DoIT Utilities assemblies. AppInventory: Description: The goal of the project to allow the admins, managers, scrum masters of the organization to keep track various applications which includes their developed, ongoing and future projects. For every application there are application parameters which includes App Structure, Remedy group, User Departments etc. and each application has different version. For each version the parameters are Prod, QA, test URL, DCL, Database, platforms, framework used to develop application, UAT dates etc. Scrum Masters can estimate the length and cost to build the application (Project Estimator) based on number of developers, Sprint length, weeks of UAT etc which they can share with clients. After starting the project they can keep track of current progress by budget, sprint burndown charts. Responsibilities: Entity Framework was used using Database first approach. LINQ was used in the DAL (Data Access Layer) to interact with the Database Consumed ADO.Net Entity Frame Work for Entity Data Model, Entities, Relationship Mapping, and Querying Data. Console Application to import the data from CSV files to populate them into the system. Automatic logout when user is idle for a specified time by using session parameters and JavaScript. Used client side validations, onbeforeunload and onunload events in Javascript. Worked on agile environment. Participated in daily scrum meetings to discuss the status of development, planning and estimating the points and UAT. GoAdmin: Description: GoMizzou is the University of Missouri flagship mobile application, designed to provide services to all possible users of the university. The goal of this project is to allow GoMizzou Staff to edit the master tables involved with the GoMizzou webservices. These master tables are the starting point for all window services (which feed the web services). Production URL: https://appsprod.missouri.edu/GoAdmin Responsibilities: Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked on Clientside and Server side Validations and created Master Pages. Filtering of the data of listview based on the role. Used n-Tier Architecture, Created the Business Logic Layer by using Class Libraries to interact with database. Modified the existing webservices like SocialSpirit, News webservices, Events web and windows services. Created ASP.Net User Controls to reduce the complexity of user interface design Created dynamic queries, stored procedures, Views and triggers in SQL server for the database manipulation. Mizzou Checkout: The goal of the project is to develop a web application for Checkout process similar to shopping cart for various departments who met the certain rules. Responsibilities: Used Smpt server to send emails Developed C# Class Library to import the data from the CSV file to system LIM Service for late fee assessment Access to page based on the role (Role based authentication) Personalized Email for Outlook: The goal of the project to give students to customize their outlook email. Education Master of Science , Computer Engineering Present University of Missouri － State GPA: GPA: 3.7 Computer Engineering GPA: 3.7 Bachelor of Technology , Electrical and Electronics Engineering May 2013 Jawaharlal Nehru Technological University India GPA: GPA: 3.65 Electrical and Electronics Engineering GPA: 3.65 Skills ASP.NET, VB.Net, Active Directory, ADO.Net, Dreamweaver, Web Development, AGILE, AJAX, HTML, IDE, Java, JavaScript, JQuery, Analyst, Application Development, approach, budget, C, C++, catalogs, charts, CSS, Checkout process, client, clients, data warehouse, Database, DCL, Eclipse, edit, editor, Email, estimating, features, Frame, functional, , Logic, meetings, Access, C#, Excel, Outlook, Power point, Windows, window, Microsoft Word, Network, Operating System, page, pdf, Programmer, Programming, progress, quality, QA, Research, scheduling, Scrum, SDLC, Software Development, sorting, SQL, SQL server, tables, tutoring, user interface design, Utilities, validation, Visual Studio, website | INFORMATION-TECHNOLOGY |
383 | ENGINEERING ASSOCIATE Profile Team-oriented Engineering Associate with over 8 years experience designing, developing, maintaining, and testing
electro-mechanical systems. Skills Electro-mechanical design JMP Microsoft Visual Basic Microsoft Excel Vision system programming Microsoft power point Electronic computer systems Microsoft Visio Engineering software Six Sigma 5X methodology Strong presentation skills Adaptable Process improvement Electrical Troubleshooting Tools Team player Ability to read schematics Mechanical design/implementation Ability to write and read wiring diagram Accomplishments Bronze medal in Skills USA for robotics and automation Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Product Improvement Worked with R&D and LOB to modify and improve overall product performance. Eliminated machine defects through recommendation of machine adjustments. Testing, Evaluation and Analysis: Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. AutoCad Software Utilization Helped produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Presentations Created presentation to IDEXX Technical Review Board for product changes and improvements Produced training power points to train field support Project Management Lead and leadership rolls in multiple 5X projects on multiple instrument Platforms Lead on multiple product changes and obsolesces of products Managed internal and Supplier efforts in product defects and resolutions Keep tight project road maps including schedualing and status updates on projects Customer Interface Meet with customers to help relieve customer dissatisfaction, gain more knowledge of products used in the field, help provide system reliability and performance. Perform Site servays in reguards with electrical compentency. New Product Development Lead Product support engineer full X-ray product line Designed and developed and sourced EliteVison Protective cover. Professional Experience Engineering Associate 05/2008 to Current Company Name City , State Started as an instrument Tech on the Manufacturing floor responsible for building and servicing Catalyst DX. Worked as a stand in technical lead for a few months. Moved to Catalyst Pilot line in 2011. Was responsible for lab maintenance, Instrument software testing, validation of new components, and extended instrument field fail triage. In the fall of 2013 I started working under an Engineer for the Digital Radiography department. I am responsible for product reliability, product improvement and NPD qualification including writing test protocols, test execution, reporting findings. Other responsibilities include ESD implementation and testing, lab maintenance and management. I work with suppliers and customers on a regular basis. I work in a large cross functional group daily. I am considered a hardware subject matter expert for all CR and DR instruments at IDEXX. I am familiar with the software and system integration. I have had the opportunity to design multiple components and test fixtures from electrical test boxes to metal inspection jugs and composite protective covers. In addition, I am responsible for all obsolesces and validation testing. In addition, I train all new personal on equipment and filed servicing systems, including software, mechanical, and electrical AC/ DC troubleshooting. In this position I oversee work from technicians and interns working on and assisting with various projects. Electrical Technician and Mechanist 02/2007 to 03/2008 Company Name City , State Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Designed brackets and custom frame work for automated machines. Prepared accurate specifications for purchase of materials and equipment for purchasing department.Debugged and troubleshot complex analog, digital, and RF circuits. Worked with and troubleshooted Programmable Logic Controllers (PLC) and assembly lines to maintain productivity.on the automated machinery at customer sites. assembled complex electrical circuits both AC and DC. 04/2006 to 08/2009 Company Name City , State Worked in multiple departments to provide quality care for patients. Maintained medical records, worked with families to. provide quality care. Education and Training Associate of Applied Science SMCC South City , State , US I studied at SMCC in 2007-2008 towards a degree in applied science in the field of electronics. Drafting and design
YCCC Wells, ME, US
Studied CAD and Drafting in the Engineering Design Program Currently working with YCCC and USM in Industrial
Management- consideration in electro-mechanical systems : mechanical engineering 2015 mechanical engineering Personal Information IDEXX Laboratories Westbrook, ME, US Skills CAD, hardware, client, DC, Drafting, electronics, Engineer, Engineering Design, frame, functional, inspection, Logic, machinery, materials, mechanical, Mechanical design, Microsoft Excel, Microsoft power point, Microsoft Visio, PLC, presentation skills, Process improvement, product improvement, programming, Project management, protocols, purchasing, quality, Radiography, read, reporting, Scheduling, schematics, Six Sigma 5, software testing, system integration, Team player, triage, Troubleshooting, validation, Vision, Microsoft Visual Basic, wiring diagram Additional Information IDEXX Laboratories Westbrook, ME, US 4 week long training for Six Sigma 5x technical problem solving methodology GD&T 2015 Tech-ese Portland , ME, US Geometric Dimension and tolerance week long training High School 2007 Sanford High School Sanford, Me, US Graduated with Honors Electronics 2007 Sanford Regional Vocational Center Sanford, ME, US Graduated the Vocational electronics program and was a member of the National Technical Honors Society | ENGINEERING |
384 | INFORMATION TECHNOLOGY ANALYST Summary To pursue a caring and creative career, where I can apply my existing knowledge, acquire new skills and contribute effectively to this nation's future, our children.
Having prior experience in IT field, exploring the field to be with children lead to do the Early Childhood Education course and be the part of the little bud's life. Skills apple, Art, book, Oral, concept, conflict resolution, CPR, creativity, Designing, direction, Documentation, First Aid, Flash, fundraising, drawing, instruction, Materials, meetings, organizing, philosophy, express, Read, Recording, Safety, sound, teacher, Teaching, Transportation Experience 09/2010 to 09/2011 Information Technology Analyst Company Name I believe that each child has their own potential and interests and curiosity in learning. Designing an organized classroom setup, positive and welcoming, caring and secured, safe-risk taking, theme based, and discussions on their interests during class meetings would create warm atmosphere and environment to grow in every domain of development socially, emotionally, physically, and intellectually. I believe the teacher needs to be a supportive person as well as a guide in providing the information, and plans for hands on activities with tools and materials that help them for self-discovery and understand the lesson in curriculum. Letting kids be kids and have freedom to express their own thoughts and creativity and valuing them. My personal goal for my future classroom is to grow their potential and interests in their own pace without pressurizing with targets. Students should be given information on where to find the answers and given the opportunity to explore the solution rather than giving the direct answers, this gives the space for exploration and creativity. I would have the strong idea on having the curriculum inclusive of each child's needs and interests. Curriculum plan involving group work, which is the key for the student led jobs, and direction to help others, teach respect for others and themselves. Motivation and stimulation are the factors that pull out the full potential of the child. Recording their interests and motivated ideas of every student periodically, and sharing with the parents and caregivers to engage the children. Giving the base line of the activity and watching them on how they expand and give new dimension for more than we thought which is a great feeling. Giving the ownership to the children yields mutual trust, support, and love between teacher and child. Developing trust, love and respect for themselves and others help avoid bullying and hurtful words/actions. Make the point that, every child should be treated consistent, equal, fair and approachable. Giving them the time and space to explore along with spending valuable time with them promotes the emotional development as they spend more time in school than any other place. I believe in the quote 'A strong body makes the mind strong and strong mind makes a body strong', I would encourage more of the outdoor activities during the supporting weather. I feel interaction among peers, conflict resolution, turn taking, creativity, helping others, teaching love and respect can be achieved more in outdoor group activities. A healthy meal plan are one main criteria in making sure they have a balanced diet every meal they eat, lots of fruits and vegetables, dairy foods, and less sodium and sugar. I would be compassionate, dedicated, and continue learn and strive to give the best part to my children as a future teacher. I understand teaching involves regulations, restrictions, and responsibilities, as with any other job but this comes with the package of cherishing moments, excitement, joy of being with the innocent and laughing children. Enjoy students and everything they do and accept them as they are, that would be the best gift we give the children who come to school leaving the parents. My philosophy may grow in the future with experience and continued learning and welcoming the ideas and knowledge from work place. 01/2010 to 08/2010 Technology Analyst Company Name 10/2006 to 06/2008 Software Engineer Company Name 07/2004 to 10/2006 Project Engineer Company Name I am attaching hereby the Conduct Certificate and Experience Certificate from previous organization. I have been volunteering with my nine year old and five year old children classrooms for book fair, PTO member, organizing team events like fundraising, traditional events, patriotic events, field trip chaperones in both public and private schools. I am working on doing First Aid and CPR certification. I am doing Early Childhood Education course to pursue the career in education field towards associate teacher degree especially with children of ages 3 to 5 and special needs. Artifacts:
As part of Early Childhood Education journey, program observation, children observation of infants/toddlers, school age children helped us to know the curriculum, children needs, interests and expectations as a future teacher. I am attaching hereby the program observation, anecdotal/running record report assignments as part of the ECE courses. Curriculum Plan
TITLE: Modes of Transportation, Art and Play activities, teach the class on sounds, different vehicles, and shapes. CHILDREN: Age group of 3-5 years, Group activity,
ACTIVITY:
Group: Red Light, Green Light, Yellow Light; Making Airplane using Popsicle sticks; Imitate Sounds to pictures during meeting time. Talk on parts of vehicles (gears, wheels, handles, mirrors), Safety (hand signal, helmet, lanes, seat belt, life vests)
Outdoor: Bike race, float/sink boat science activity, puff puff - toot toot - lining up and imitating the sound and moving in a line like a train set. Individual: Connect Dots/Coloring: Bikes, cars/trucks, boats/ships, air plane, Bus/Train. Table Activity: Popsicle sticks craft work, make paper boats, paper airplane, train blocks, coloring/drawing. RATIONALE: Activities are chosen appropriate for the age group and how they can relate when they see the vehicles around and kid's interest. OBJECTIVES: Knowledge on wheels/ what make things move, Purpose of different vehicles and modes, learn shapes, vehicle sounds, street safety and wearing helmet. Following the KWL concept - Know, What they want to know, what they Learn as part of the assessment. STANDARD: Preschool learning foundation, California Preschool curriculum framework. WHAT IS NEEDED: Materials: Popsicle Sticks, coloring sheets, origami papers, books, flash cards, board puzzles. Time and Space: Table setup, outdoor with bikes, water table. Teaching Plan:
Introduction: Begin with the circle time, theme based songs, talk on the topic and teach on the activity today. Teaching on the step and step instruction on the activity to work on and setup the table with the required materials and monitoring their work and reaching out them as and when needed. Teaching: Gathering: Songs: Wheels on the bus, I am a little piece of fun, down by the station, Little Red wagon, Little Einstein - We are going on a train
Play: Flash cards, Train set, Vehicle toys and board puzzles. Snack: Designing the snack based on the theme, car using rectangle cracker and black olives as wheels, apple as boat and pretzel as row boat. Group Activity: Read books, Play dough, and story time. Closure: Display their work on the wall or drying rack based on the activity. Close the activity with story time and meeting/discussion time on their views and shares on the mode of transport for the day. Reinforce the child in the snack time with the theme based designing the snack, like airplane creation using celery, raisins, peanut butter, pretzels. Assessment:
Objectives: Knowledge on concept, acknowledging what they know and setting up the activities, Discussions on purpose of different vehicles and modes, learn shapes, vehicle sounds, street safety rules. Evidence of learning: Oral responses to essential questions, Document through videos and photos. Use the gathering time to converse with the children on the facts and ideas. Documentation: Anecdotal/Running Record, Artifacts on observation and summary on their learning on concepts and fundamentals. Education and Training December 2016 B.E : Computer Science and Engineering Folsom Lake College － State Qualification
Year of Passing
Marks/Percentage
Institute
Early Childhood Education - 6 Units Computer Science and Engineering May 2004 Matriculation Karunya Institute of Technology, Coimbatore.
H.S.C 68 / 10.0 April 1998 S.S.L.C Sri Vijay Vidyalaya Matriculation HSS, Dharmapuri. | INFORMATION-TECHNOLOGY |
385 | ORGANIZER AND CAPACITY BUILDING STRATEGIST Experience Organizer and Capacity Building Strategist 01/2011 Company Name City , State Civil Rights and Disability Advocate Advocate for people with disabilities with school, regional centers and agencies Conduct case review of client issues, research state and agency violations Develop strategy and provide technical assistance for clients to obtain positive outcome Attend IPP, IEP, and mediations with clients as advocate Keep case file, summary, and all necessary documents for referral to attorney if necessary Convened NCLR member organizations to develop statewide action strategies. Developed advocacy materials and organize actions and campaigns Provided training and technical assistance, coordination organizations advance policy. Special Education Advocate 01/2009 to 01/2011 Company Name City , State Researched client issues and manage legal correspondence. Completed outreach and training on disability and special education rights. Wrote media releases for organization events and training. Strategized positive outcomes with attorneys and staff. Community Organizer/Founder 01/2000 to 01/2011 Company Name City , State Wrote grant proposals, business plans, and press releases Presented strategic plan and goals to a variety of audiences Organized constituents around special education, environmental and health issues Collaborated with 85+ local community leaders and organizations Designed and taught advocacy skills training program to over 300 parents annually Secured over 100k in funding for parent advocacy training programs. Community Organizer 01/2008 to 01/2009 Company Name City , State Trained constituents on civil rights and education issues pertaining to Latino children. Promoted self-determination of families and communities. Collaborated with community leaders and organizations around education policy issues. Strategized with attorneys and staff on organizing campaign. Legal Advocate 01/2006 to 01/2008 Company Name City , State Trained constituents on disability and special education rights. Managed caseload of clients with disability-related issues. Strategized positive outcomes with attorneys and staff. Maintained working knowledge of current disability laws and legislation. Family Advocate 01/2004 to 01/2006 Company Name City , State Developed and presented workshops for professionals on needs of high-needs families Worked with homeless families to obtain housing Facilitated cooperative working relationships with other agencies Served as internal consultant to team on special education and disability laws Facilitated cooperative working relationships with other agencies Provided technical assistance to families on policies and procedures. Education JD : Organizational Communication Nonprofit Management 2007 St. Edward's University People's College of Law City , State Organizational Communication Nonprofit Management Interests Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council of Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, "Mamis of Color" radio show, 91.7 FM (2001-2009) Board Member, Texans for Midwifery (2001-2002) Graduate, Partners in Policymaking (2005) Election Committee Chair and Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee & Bilingual Committee (2005-2008) Committee Member, March of Dimes Program Services (1999-2004) Publications NCLR Latino Leadership Institute training Understanding Your Child's Special Education Rights" Disability Civil Rights Throughout The Ages" Disability and Domestic Violence Survivors" The Emotional Aspects of Working With Parents of Children with High-Needs" The Needs of Diverse Families" Organizing around Issues Affecting Your Community" National Workshops Presented: Special Education Representation from a Social Justice and Civil Rights Perspective" COPAA 2015 Conference, San Diego, CA. Xicana Mamihood & Activism: Responses to Violence in Our Families and Communities", Incite! Radical Feminists of Color, Color of Violence 4 Conference, Chicago, IL. Additional Information AWARDS/HONORS 2010: Latina Mami collective featured in article by Dr. Cristina Herrera in The 21st Century Motherhood Movement, published by Demeter Press 2005: Recognized in Latina Magazine as "Inspiring Latina" 2005: Named one of Austin's "10 Women We Love" by Austin Monthly Magazine 2004: Ernst and Young Social Entrepreneur of the Year Finalist 2002: "Mamis of Color" radio show named KOOP Social Justice Program of the Year OTHER COMMUNITY INVOLVEMENT Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council of Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, "Mamis of Color" radio show, 91.7 FM (2001-2009) Board Member, Texans for Midwifery (2001-2002) Graduate, Partners in Policymaking (2005) Election Committee Chair and Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee & Bilingual Committee (2005-2008) Committee Member, March of Dimes Program Services (1999-2004) Skills agency, attorney, business plans, consultant, client, clients, detail oriented, grant proposals, legal, materials, organizing, policies, press releases, problem solving skills, research, strategy, strategic, technical assistance, training programs, workshops | ADVOCATE |
386 | CONSULTANT Summary 7 years of professional IT experience with Masters degree in computer applications; worked mainly with Java (JEE) programming languages. Passionate about Clean code programming skills and Emergent design techniques. Hands on experience with Test-driven development (TDD) and Behavior-driven development (BDD) with test automation scripts to deliver high quality product. Good java performance improvement and reliability experience. Good knowledge to achieve high-availability and Continuous Integration. Good understanding of Relational and NoSQL databases. Experienced with development processes using Agile, Scrum. Well versed with Deutsch culture and traditions, worked with Deutsch clients and colleagues for more than five years and stayed in client location (Berlin, Germany) around for two years. Passed German A1 language certification exam and currently pursuing A2. Highlights Java, JEE (Web Services, JSP, Servlet, Struts, JDBC, JMS, MDB, JMX) Spring Ioc, Spring MVC (REST), Spring Security, Spring Remoting, Spring AMQP. Hibernate,MyBatis, Maven, Mockito, WireMock. JMeter, Gatling, JUnit RabbitMQ, IBM MqSeries. Service Oriented Architecture (SOA) Enterprise Service Bus (OSB), Business Process Execution Language, SoapUI BPEL), Web services, XML, XSD, XSLT, XPATH, Xquery, SOAP. Spring MVC - RESTFul services with JSON and XML Web Servers/Tools Tomcat - Eclipse/Spring tool suite (STS), Maven Jetty Plugin Oracle Weblogic 11g - SOA Server - Jdevelopper 11.x Oracle Weblogic11g - Oracle Service Bus (OSB) (OEPE) Websphere Application Server -WAS 7.0/WAS 6.0 - RSA(IBM) Rational Application Developer RAD 6.0(IBM) Database: Oracle 11g, JAVADB - DERBY, HSQLDB, MySql Scripting language JavaScript, HTML Version control Git-Stash, Subversion (SVN) Other utilities UML - Enterprise Architect 7.5 (EA) LDAP - Jexplorer, MQExplorer, Atlassian stack- JIRA, Bamboo and Confluence, Puppet Development Platform / Operating Systems Mac OS, Windows 2000/XP/windows7, Linux Quality Assurance and Robustness Sonar, performance improvement using JProfiler and VisualVM. ELK stack and Java melody for API monitoring. Experience Company Name January 2013 to March 2015 Consultant City Project - Identity and access management (IAM) ADP Dealer services provide services to Automotive dealers with the help of various web based application. Identity and access management provides Authentication, Authorization, user management,user provisioning, Single Sign On (SSO), Federation Services and OAuth to these applications. Designed & developed RESTFul APIs using Spring framework. Secured APIs with Oauth2.0 and Basic Authentication protocol. Implemented RabbitMQ for API Integration thru Spring AMQP and Spring Integration. Implemented pivotal GemFire (In-Memory database) to achieve high-performance and to handle high load on Authorization service. Implemented MyBatis as persistence framework for Identity service. Used Oracle RDBMS as user store, implemented Liquibase for identity and authorization. Improved meaningful unit test coverage till 90+ %. Organized QA and Wrote integration test cases and performance test cases using JMeter and Gatling (Scala) respectively. Used Mockito and WireMock as a mocking framework. Improved API performance by 200%. Worked metrics/monitoring tool like ELK (elasticsearch logstash kibana) stack for API Dashboard. Used CA Siteminder for Authentication and as SSO provider. Implemented several Java Utilities as a part of innovation which helped team. Many times Showcased working software to Product management and stack holders. Enthusiastic about learning new web technologies and train team on it. Company Name October 2010 to December 2012 Senior Associate Software developer City T-System GmbH is a software arm of Deutsch Telekom (T.com), it provides vast variety of telecom solutions. Cognizant and T-Systems are strategic business partners. Sofia is a telecom provisioning system. It is developed to provide a management console to manage various element managers like CUCM, Novatec and Cisco Voice Gateway. Sofia provisioning system gets orders from various external system. According to order, Sofia provisioning system delegates those orders to respective modules. Implemented SOAP web services utilising Oracle SOA suite. Implemented MDS as repository for Schema and WSDL. Used Jdeveloper to implement Business process execution language (BPEL). Used Oracle Service Bus (OSB) for service integration. Implemented various services for IP phones like call waiting, Call Forwarding, Speed Dial and Change PIN. These services are exposed as XML RESTFul services using OSB. Worked on Spring MVC application for Sofia UI. Created Database adapters on top of database Objects in OSB. Implemented a utility for data synchronization to synch data between various external systems and Sofia database. Learned completely new technology like OSB and provided training and coaching to the team members. Project - Business logic Technique (BL-T). Company Name October 2007 to October 2010 Associate City BL-T is an OSS system from T-Home to investigate and Reserve DSL connection at the any place in Europe on the basis of parameters like telephone number. It acts as an intelligent interface between the NorthBound systems and the SouthBound systems. Implemented services S1, S2, S3, S4 ... for NorthBound systems. Each of the above mentioned services are meant to carry out special process in the PreOrder. The end result of the entire process is a PreOrder to be updated in E2E. Implemented services integration using (JMS) and MDB in the form of XML messages over IBM MQ Series. Used XBEAN for message transformation. Implemented BL-T Admin console using HTML, JSP, JavaScript and Struts Framework. Education RGPV University June 2004 Masters of Computer Applications India Vikram University June 2001 Bachelor of Commerce India Languages Fluent in English and Hindi, Basic German(A1). Skills ADP, API, Architect 7.5, Automotive, Basic, Business Process, Cisco, coaching, com, CA, Version control, Database, DSL, Eclipse, Fluent in English, XML, Gateway, German, Hindi, HTML, IBM, IBM MQ Series, IBM MqSeries, innovation, IP, Java, JMS, JSP, JavaScript, JDBC, JSON, LDAP, Linux, logic, Mac OS, Memory, access, windows7, Windows 2000, MVC, MySql, Enterprise, Operating Systems, Oracle, Developer, OSS, Product management, QA, Quality Assurance, RAD 6.0, Oracle RDBMS, Servlet, Scripting, SOAP, strategic, Struts, telecom, telephone, phones, Tomcat, UML, Utilities, Web Servers, Weblogic, Websphere, XSLT | CONSULTANT |
387 | FINANCE SPECIALIST Summary Highly motivated and results-oriented professional with two years of experience in high-pressure finance and accounting environments. Innovative and adaptive thinker who constantly seeks to improve efficiencies and profitability Highlights Variance analysis Financial modeling Superior time management Account reconciliation Advanced Excel Salesforce Board Report preparation 10-Q and 10-K Accomplishments Reduced cost of processing payments in accounts payables by 95% from approximately $1.00 per check to $0.05 per payment Team leader for new development process, Purchase Loan Accounting, and implementation of supporting SaaS, Evolv. Added $300,000 to monthly income, or approximately 43% of EBT. Experience 09/2014 to Current Finance Specialist Company Name - City , State Added detail-oriented, results-driven, and efficient mindset to Finance team of five. Accounts payable, prepaid expenses, and fixed assets. Acquisition of Riverside Bank in December 2014 that increased total assets from $550 million to $850 million. Purchase Loan Accounting - M&A process that generated an additional 40% of monthly income: On the job learning opportunity that greatly improved troubleshooting and problem solving skills. Team leader in the implementation and use of software from Primatics Financial (Evolv). Coordinated with consultants, Primatics Financial staff, and coworkers to meet all project deadlines. Wrote procedures for monthly processing of Purchase Accounting and how to use the software. Responsible for the calculation of the fair value of the Acquired Loan Portfolio for regulatory reporting. 10-Q and 10-K proofing, editing, and updating of financial tables led to the development of a strong ability to interpret key business performance metrics. SNL Implementation: team leader in use of SNL web-based software (SaaS) that resulted in a live feed of general ledger data to be analyzed and transformed to a reportable format without reliance on Access databases. Investment activity General ledger and bank account reconciliations. 04/2014 to 08/2014 Deposit Operations Associate Company Name - City , State Four month bid with Deposit Operations department to gain an introduction to banking. Daily activities: Items processing, ACH file verification, and incoming/outgoing wire operations. General ledger reconciliations. Wrote and updated procedures. 09/2012 to 05/2013 Accounting Associate Company Name - City , State Accounts payable / receivable process Worked independently to set up an automated 1099 process in accounting system, Inacct. Interacted with IRS representatives and researched regulations in regards to 1099-INT/MISC requirements. Reconciled lending bank account and booked principal and interest for loans receivable. Used Salesforce (core software) to upload lending activity to Intacct (financial software). Booked realized and unrealized FX gains, losses and hedging adjustments. Revaluated principal outstanding in foreign currencies due to monthly exchange rate fluctuations. Worked closely with Controller to produce financial statements through accounting software (Intacct) and not excel. Ensured consistency and accuracy of data relayed across multiple departments 07/2012 to 08/2012 Community Consultant Company Name Volunteered in Guatemala to help a Microfinance organization improve community outreach. Performed marketing and sales campaigns with local entrepreneurs in rural communities. Empowered individuals by providing access to vital and affordable products (i.e. glasses, water filters, and solar products) Managed team of eight to conduct sales and market research for solar products in urban and rural areas. Translated qualitative data into quantitative data in excel and used a PowerPoint presentation to present our findings. Education 05/12 Bachelor's of Science : Finance Bentley University - City , State GPA: GPA: 3.33 Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Major GPA: 3.33 Academic Achievements: Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Select One : International Business Universidad de Navarra - City , State , Spain Study Abroad Program 08/2010-06/2011 Challenged personal boundaries by immersing myself in the Spanish culture for an academic year. Embraced the opportunity to build new relationships by participating in a program where I knew no colleagues prior. Languages Advanced Spanish Interests Carpentry, globalization, international economics, sailing, social and economic development, sports, and technology. Skills accounting software, accounts payable, banking, databases, fixed assets, prepaid expenses, marketing and sales, Access, Excel, Microsoft Office Suite, PowerPoint, ORACLE, Peachtree, | FINANCE |
388 | ENGINEERING MANAGER/SENIOR MECHANICAL DESIGNER Executive Summary Operations and Manufacturing Engineering Manager with more than 12 years of experience in high-volume global operations, support of automated production equipment and the design, layout and support of custom machinery. Proven record of leading multi-skilled teams to drive projects from pre-development through post-development cycle. Increased operational profitability by enhancing processes. Visionary, forward-looking, and pioneering with a passion for challenging projects. Leadership style is highly results-oriented.
Professional Knowledge and Strengths
* Global Operations Management * Personnel Management * AutoCAD v.14/2008/2010 * Budgeting, Planning, Forecasting * Training & Staff Development* Six Sigma* Vendor Kanban Contracts* Lean Manufacturing* AutoCAD Inventor 2010 * Product Cost Reduction * Team Leadership/Team Building * Bosch/Item Software * New Product Development * Organization/Time Management * ANSI Drawing Standards * Inventory Control/Cycle Counts * Total Quality Management * Mechanical Design * Project Management * Customer Service * MS Office Suite * ROI Analyzes * Safety/Security * Virtual Gibbs Professional Experience Engineering Manager/Senior Mechanical Designer January 2001 to January 2015 Company Name － City , State Planned, directed, and coordinated the operations with multiple branches across the globe. Responsible to formulate company policies and budgets. Developed long-term approaches that redefined problems/opportunities in anticipation of changing business conditions. Coordinated and directed projects, making detailed plans to accomplish goals. Analyzed technology, resource needs, and market demand, to plan and assess the feasibility of projects. Organized all material purchases, storage and manufacturing for multi-program production. Created assembly drawings to include bills of materials, detail drawings and manuals for the "Grid-Lok" compliant tooling system. Integrated Airline's valve, cylinder and PLC product line offering into the electro-pneumatic control system. Utilized AutoCAD 2008/2010 to rapidly integrate automatic complaint tooling modules into a range of existing electronics manufacturing equipment based upon the engineering, vendor and customer input. Responsible for month end calculations of cost of sales thru spreadsheet analysis. Year end presentations for future projects, goals and team work with sales managers and distribution networks Recognized for the redesign and improvement of speed, quality .and reliability of several existing product offerings reducing manufacturing costs by 28%. Plant Manager/Project Manager January 1997 to January 2001 Company Name － City , State Project management of assembly automation system for Medical/Pharmaceutical application with a budget of 120K. Responsible for long-term or high-profile projects from inception to final product or outcome. Participated in team reviews and then assigned projects tasks accordingly. Hired and organized individuals and subcontractors necessary to complete the project while coordinating all schedules. Ensured that the project moved forward in a timely, cost-effective manner, makes changes and adjustments. Completed all final inspections and reports for each project Responsible to oversee employees, production and efficiency, while making sure the plant is running smoothly, quickly, efficiently and safely. Required to monitor the production equipment to make sure that it stays in good working order, and repair or replace the equipment when needed. Created cost justification and organized the purchase of a full in house machine shop, including 3 CNC's and 5 Bridgeport machines. Designed, developed and built several assembly stations and sub-systems for the manufacture of magnetic storage devices, connector assembly programs, packaging equipment, mailers and semi-conductors. Precision Machinist January 1993 to January 1997 Company Name － City , State Completed the set up and operation of a variety of machine tools to produce precision parts and instruments. Fabricated, modified and repaired mechanical instruments. Fabricated and modified parts to make or repair machine tools or maintain industrial machines, applying knowledge of mechanics, shop mathematics, metal properties, layout, and machining procedures. Handled G-Code programming and metalworking on several varieties of CNC machinery. Organized production control, work recording and measurement systems. Education AutoCad : 2001 Penn State － City , State General Diploma : 1991 Faith Christian Academy Skills assembly, AutoCAD, automation, budgets, budget, CNC, electronics, layout, machine tools, machinery, market, materials, mathematics, mechanical, networks, packaging, PLC, policies, presentations, programming, Project management, quality, recording, sales, spreadsheet, team work | ENGINEERING |
389 | PROGRAM MANAGER Professional Summary Program Managers working in a withdrawal management facilities responsible for supervising and coordinating staff. Duties performed include recruiting new employees, assigning tasks, scheduling shifts, training staff, improving patient care standards, and developing strategies for increasing productivity. I have integrity and a passion for performance. I am confident that my strong professional background as a Program Manager as well as a Senior Detoxification Nurse with Metropolitan Development Council would make me an asset to your University. In addition to my experience, I possess effective communication, Customer Service skills, and I excel within a highly competitive environment with the skill sets of a Project Manager necessary to get the job done independently and/or as a team. I have more than 14 years of professional experience in Detox and Rehabilitation client services, business excellence, Customer care, Corporate Administration and process/change improvements. I have excellent interpersonal and team-building skills. I have the ability to manage supply and chain budgets, medical records, employee performance evaluation, staff recruitment, and retention and quality improvement. I am a Program Manager/Lead clinical nurse who consults and collaborates with other health care professionals to coordinate the management of patient care and the daily function of a 16 bed detoxification center and 12 bed sobering center. I am successful at communicating with all levels of management to ensure project and organizational goals are achieved. And my Career in the US Army as a Squad leader gives me the Leadership skills to head any project from beginning to completion. Licenses Licensed Practical Nurse Skill Highlights Management Committed to compliance reporting Budgeting expertise Successful treatment of Drug and Alcohol addiction patients Avartar system Familiarity with disease management programs Trained in in- and out-patient care Withdrawal Management AVADE Instructor CPR First Aid Instructor Professional Experience Company Name June 2013 to Current Program Manager Mange 16 bed detoxification unit and 12 bed sobering center, mange and supervise the day to day operation of both inpatient and outpatient facilities. Select, supervise, train, develop, and evaluate staff Maintain licenses and certification for both inpatient and outpatient treatment Provide patient care, ensure safety and discharge plan Available 24/7 via cell phone for staff consult and staffing issues. Company Name June 2000 to June 2013 Rehabilitation/Detox Lead Nurse Patient care, medication administration, transcribe doctors' orders, Provide quality care to patients Attend to clients Physical and emotional needs. Coordinate aftercare treatment; maintain accountability for medications, patients and Hospital equipment. Coordinate duties with program director and perform duties in Program Directors absence, ensure program staffing, ensure Rehabilitation center has adequate supplies, sign purchase requisition. Advising the Vice President of social and health services of any emergency that may arise and correction of any staff errors. Consult with physician with any emergency health concerns. Scheduling of inpatient admission, community resource appointments, Constant use of office equipment. Company Name September 1997 to April 2005 SSG, Squad Leader, Physical Fitness Instructor Critical care, Cardiac nurse, Patient Care, Charting, give medication. Counseling soldiers. Education and Training City University of Seattle 2012 Bachelor of Arts : Management City , State GPA: GPA: 3.3 Management Fort Sam Houston Military Academy of Science 1998 City , State GPA: GPA: 3.0 Accomplishments Aid Ministry Provide medical aid during ministry service Provide eye exam to back to school student during win the neighbor Holiday Chef/Tacoma Detoxification Center Provided, prepared and served meal Other Skills Registered counselor 2010(expired) BLS instructor Certificate Non-profit Management 2013 University of Washington Master in Tae kwon do AVADE instructor Affiliations National federation of license Practical Nurses World Tae kwon do Federation American Cancer Society. Personal Information I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you. To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU.
Thank you for your time and consideration,
Tonia Hess Skills Counseling, Critical care, clients, discharge plan, director, medication administration, office equipment, Patient Care, quality, Rehabilitation, safety, Scheduling, staffing, phone Additional Information I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you. To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU.
Thank you for your time and consideration,
Tonia Hess | FITNESS |
390 | COMMUNICATIONS DIRECTOR Professional Summary Seasoned communications pro and results-driven communications strategist with award-winning writing and editing credentials, proven successes in media relations/pitching, and longtime experience in Web and social media content. Skills Superior verbal and written communication skills Excellent media contacts Crisis communication Web content Brand development and management Analytical thinker PowerPoint presentations Adobe Photoshop Work History Communications director , 09/2013 to Current Company Name – City , State Responsible for all internal and external communications for non-profit agency providing counseling, shelter and services to 90,000 Pennsylvanians each year. Media relations/government relations/fundraising. Web site design and content/social media (Facebook, Twitter, YouTube, Pinterest). Annual report/statewide fatality report/publications design & content. Developed and managed communications strategies, plans and budgets. Planned and launched innovative, creative and effective communications campaigns, such as a press conference to honor domestic violence victims at Capitol Rotunda which resulted in participation by governor and 19 legislators and statewide media coverage. Oversaw and adhered to the communications department budget. Communications director Pennsylvania Auditor General , 01/2005 to 01/2013 Company Name – City , State Responsible for all internal and external communications for department of 750 employees serving 12.5 million state residents Issued more than 300 press releases each year, plus media inquiries Web site design and content/social media National award for "PR on a Shoestring'' & honorable mention for Web site Special assignments reporter, Pittsburgh Tribune-Review (2004-2005) Focused on in-depth background reports on topical political, economic issues High-profile breaking news such as President Reagan's state funeral Recognized as business writer of year by Pennsylvania Society of Professional Journalists for coverage of US Airways' bankruptcy. Chief communications officer , 08/2001 to 04/2003 Company Name – City , State Responsible for all internal and external communications for Fortune 700 international toolmaker with more than 14,000 employees in 64 global markets, including Germany, India and China. Speechwriting, annual report and other executive communications, community relations, government relations, corporate philanthropy. Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts. Developed and managed communications strategies, plans and budgets. Vice president , 02/1998 to 08/2001 Company Name – City , State Speechwriting, annual reports, crisis communications, government relations. Marketing communications and strategic planning. Blue-chip clients included Firestone (Explorer tire fiasco), HealthSouth, Visa. Developed key messaging, branding and positioning statements. Planned and launched innovative, creative and effective communications campaigns, such as Os-Cal bone supplement, placing former Olympic skater Peggy Fleming on ABC's "Good Morning, America'' Manager , 12/1996 to 02/1998 Company Name – City , State Responsible for all external communications for Fortune 500 natural-gas utility with more than 350,000 customers in Pennsylvania and Maryland. Media relations, customer relations, government relations, marketing. Public Utility Commission as a model in the state. Developed and managed communications strategies, plans and budgets. Created and implemented external and internal communications strategies for key company initiatives such as energy deregulation and retail shopping for natural gas Editor/Reporter , 09/1985 to 12/1996 Company Name – City , State Award-winning reporter and editor with experience in sports, news, business. Assigned to major stories including sale of Pittsburgh Pirates, financial collapse of Westinghouse Electric, and energy deregulation in Pa. Editor/Reporter , 09/1981 to 09/1985 Company Name – City , State As scholastic sports editor, operated staff of 12 full-time reporters, copy editors and photographers for sixth-largest Sunday paper in U.S. Investigative reporter in sports, news. Education Bachelor of Arts : Communications , 1977 Pennsylvania State University - City , State communications Reporter and editor of Daily Collegian, college newspaper MFA : creative non-fiction , June 2004 Spalding University - City , State Accomplishments Youngest scholastic sports editor in nation at top-10 Sunday newspaper Numerous communications awards, including PA business writer of year and national award for PR on a Shoestring Oversaw communications for auditor general's 2008 re-election campaign that rolled up third-largest vote total in PA history, outpolling President Obama in Keystone State Crisis communications for Fortune 700 companies including Firestone, Equitable Resources and Kennametal Inc. Skills agency, community relations, content, counseling, creative writing, crisis communications, clients, customer relations, editor, financial, fundraising, government, Explorer, marketing, Marketing communications, Media relations, natural-gas, press releases, PR, profit, publications, reporter, Speechwriting, stories, strategic planning, Web site design and content, Web site, professional writing, writer, annual reports Additional Information Awards: Pennsylvania Keystone Press Award, first place, 1990 Golden Quill Award, first place, 1989 Associated Press Sports Editors, fifth place (national), 1986 Associated Press Managing Editors, first place, 1979 | PUBLIC-RELATIONS |
391 | ENGINEERING PROJECT MANAGER Summary Eleven years of experience in Analog, RF and Mixed Signal Layout Design at module and Chip levels for 180nm, 65nm, 45nm, 28nm TSMC, 14FF Samsung foundry and 10nm Intel. Experienced in planning, tracking and executing tasks to meet desired deadlines. Skills Aware of Analog Layout fundamentals like Device matching, shielding, Isolation, ESD, Latchup, Antenna, EM, DFM Physical verification layout using tools like K2Ver, Hercules, Caliber, Assura Used auto routers tools like ICCT, Chip
Assembly router, Aprisa, VSR on various blocks to reduce manual effort Used post layout parasitic extraction tools Used Nucleus (TI internal tool for ESD and Latchup),
SPIRE (TI internal
tool for EMIR analysis), Voltrace (TI internal tool for High voltage checks Used data management tools like Synchronicity and IC
manage Relevant Experience Current Company: Aricent Inc. Client: Intel USA
I am currently being trained in Genesys tool and 10nm Intel flow. I am working on blocks like LDO to begin with. Client: Qualcomm Pvt Ltd India
WTR-RX/TX SYNTH in 14FF (Samsung foundry) : Duration of project - 6 months
I managed a team of 6 who worked on WTR synth project done in 14FF Samsung foundry. This is one of the most challenging tasks in my career, as this is the first RF task that I have worked in FF technologies. To overcome the challenges I have undergone various FinFet related trainings to understand the process and its impact on layout. Experience Engineering Project Manager , 12/2012 to 06/2017 Company Name I used Gantt chart to schedule the tasks for each individual. I also used XL sheet to track the progress and issues on a more micro level. These sheets certainly helped us to plan the next project much better. WTR-RX/TX SYNTH in 28nm (TSMC) : Duration of project - 6 months
I lead a team of 4 which supported a project which was being done at Qualcomm USA. My role in this project was to have regular discussion with US designers to understand their requirements, later communicate these requirements with my team and also track the deliverables. I also handled some portion of the TOP level layout tasks. I worked on blocks like HFVCO, Regulator, VCO Buffer and LPF during this project. I used Gantt chart to schedule the tasks for each individual. I also used XL sheet to track the progress and issues on a more micro level. WTR QLNA Daisy Chain 180nm (TSMC) : Duration of project - 0.5 months
For this particular project I had regular discussions with the Packaging team to create the best Daisy Chain structures for a WLP CHIP which I had work on previously. I also went through the entire process of Tape Out of this CHIP which included uploaded Tapeout related files to the database and reviewing the eJV sent to the FAB. WTR QLNA Metal Variants Tapeout 180nm (TSMC) : Duration of project - 0.5 months
We needed metal variants for the QLNA chip which I previously worked on. In design we leave scope for meal options which can be used to study certain features better during testing. Here I worked on creating four chips with different metal variant options. I also went through the entire process of Tape Out of this CHIP which included uploaded Tapeout related files to the database and reviewing the eJV sent to the FAB. WTR QLNA in 180nm (TSMC) : Duration of project - 5 months
This was my first project in 180nm TSMC process. In this project I mentored one other junior in my team who worked on MBIAS block while I worked in creating the LNA. WTR RX BBF in 28nm (TSMC/UMC) : Duration of project - 4 months
I lead a team of 4 which supported a project which was being done at Qualcomm USA. My role in this project was to have regular discussion with US designers to understand their requirements, later communicate these requirements with my team and also track the deliverables using Gantt chart and XL sheet. I worked on the top level and few sub-blocks of BBF in this project. WTR FBRX in 28nm (TSMC) : Duration of project - 4 months
This task was about working on FBRX module which was previously done. There we few issues seen with this blocks performance in post silicon verifications. My role in this task was to identify the IQ imbalance which caused performance issues and fix them. I was able to meet the designers requirements in this task and was very much appreciated by him once the task was done. WTR Low Band Low Noise Amplifier 28nm (TSMC) : Duration of project - 3 months
This is a Low Band LNA which operates between 860 - 900 Mhz frequencies. Here layout constraints like coupling, inductance and symmetry were taken care while doing layout. Majorly the input devices to which RF_IN signal were given extra care w.r.t coupling and symmetry. WTR Mixer, Attenuator in 28nm (TSMC) : Duration of project - 10 months
This is the first project which I worked on in RF domain and I had a wonderful experience working on this project. The blocks that I worked in this project were for a product chip and hence the amount of learning was tremendous in this project. The blocks were ready on time with good quality. Senior Analog Layout Engineer , 10/2011 to 12/2012 Company Name Member of Technical Staff , 06/2006 to 09/2011 Company Name Education and Training Bachelor of Engineering : Electrical and Electronics , 2006 Visvesvaraya Technological University － City , India Electrical and Electronics Skills Cadence, Data management, database, debugging, features, IQ, layout, layout design, LINUX, meetings, mentor, Windows, migration, next, Operating Systems, Packaging, progress, project management, quality, Real Time, Router, Routers, Sun-Solaris | ENGINEERING |
392 | HR BUSINESS PARTNER Summary Proactive Human Resources Business Partner guiding performance management, talent planning and benefits. Decisive with proven success providing employee relations support and oversight for efficient operations. Extensive knowledge and experience developing code of business conduct and ethics policies. Skills Leadership development Collaborative Organization and efficiency Exemplary verbal and written communication Time management Conflict mediation Self-starter HR experience in Technology Field Professional Experience HR Business Partner | Company Name - City , State | 08/2020 - 01/2021 Served as the primary point of contact for the HR department for each assigned network by providing direct assistance or connecting them with the appropriate HR Specialist. Advised supervisors and management in performance management strategies and interventions, including reviews of disciplinary procedures and actions and recommendations for separations of employment. Assisted with formal and informal inquiriesand investigations in conjunction with external legal counsel as necessary. Identified areas of opportunity for change initiatives that will positively influence assigned network performance and success. Worked with assigned networks' leadership to develop strategies and interventions for problems areas, such as turnover and compliance with training, evaluations, and other employment related requirements. Assisted and advised network leadership on departmental structure and job creation and analysis, including editing of job descriptions and developing appropriate wages. Served as HR representative in cross-functional Agency projects and initiatives by connecting HR solutions with assigned networks' needs to ensure alignment with Agency values and strategic objectives. Ensured adequate staffing levels for assigned networks and develops strategies, in conjunction with the Recruitment and Hiring team, to recruit qualified staff. Interpreted and explained human resources policies, procedures, laws, standards, and/or employment regulations to employees and management in assigned networks. Served as employee advocate by meeting with employees and addressing concerns. Collaborated with other HR Business Partner frequently to ensure alignment of practices across Agency and to share resources and ideas. Reviewed and analyzed metrics and data; provides recommendations based on findings to executive management as needed. Reported quarterly to the Human Resources Manager on key performance indicators, strategies and initiatives, employee relations actions taken, and other items as assigned. Maintained current knowledge of human resources federal and state laws including Equal Employment Opportunity (EEO), ADA, Affordable Care Act (ACA), Wage and Hour, Family Medical Leave Act (FMLA), USERRA, etc. Sr. HR Consultant and TA Specialist | Company Name - City , State | 02/2018 - 04/2020 Developed staffing strategies to fill vacancies and define position allocations. Reviewed referral candidates and contacted qualified individuals to request applications. Planned and executed recruitment events to bring in area candidates. Facilitated organizational development initiatives to conduct performance management and talent assessment. Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce. Listened to clients' needs and assisted with identifying and securing appropriate services. Human Resources Consultant IV | Company Name - City , State | 05/2014 - 02/2018 Established measures to promote diversity and drive equal access to opportunity and advancement. Facilitated strategies planning through effective partnerships with leaders. Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements. Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies. Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job. Performed sensitive and confidential investigations into misconduct issues in workplace, detailing all incidents in reports. Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution. Principal Consultant | Company Name - City , State | 05/2011 - 05/2014 Built a successful consulting business serving private and public sector businesses. Marketed business in Anchorage and Juneau, Alaska and Phoenix, Arizona. Established excellent rapport and professional relationships with business leaders. Created marketing materials, drafted proposals and bid on contracts. Of the bids submitted, 91% were awarded. Initially, offered organizational management and talent acquisition services. Additional services provided: training for management and staff from completing a time card and payroll processes to change management. Facilitated discussions (informal mediation) services. Set up performance and absence management expectations, policies, processes and tracking. Counseled staff, performed workplace investigations, drafted findings and supported management through the corrective action process. Education and Training Alaska Pacific University | City , State | 05/2004 Bachelor of Arts : Organizational Management, Human Resources Additional Information Organized, strong attention to detail, dedicated and committed to excellence Computer Literacy Proficient in Microsoft Suite - Word, Excel, Powerpoint, Outlook Various Oracle based HRIS, Budget and Accounting Software and Databases | HR |
393 | BUSINESS PROCESS ANALYST Summary Business Process Analyst highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Experience 03/2017 to Current Business Process Analyst Company Name － City , State Design and implement internal audit practices to identify, mitigate and resolve HR exposure. Manage testing internal audit controls and tracking the status of gaps and corrective actions. Maintain audit schedule, and partner with HR Risk Manager and Corporate Internal Auditors to ensure on-time completion of audits. Provide objective, risk-based evaluations of the effectiveness of company policies and procedures. Oversee annual reporting, including AAP, EEO-1 and Vets 100. Prepare and present quarterly executive reports to the CPO. 10/2015 to 03/2017 People Infrastructure Operations Coordinator Company Name － City , State Acted as primary point of contact for all North American new hires. Administered the applicant tracking system to update, audit and maintain candidate data. Managed the onboarding process for new hires in the North and Latin America regions. Created and sent offer packets to new hires. Partnered with other members of the People Team to ensure a smooth integration of new hires into the company. Worked with HRIS and Payroll teams to create new hire accounts. Supported Talent Acquisition team projects on a global basis by identifying and documenting existing team processes, researching and reporting on industry best practices, and carrying out project tasks. 02/2015 to 10/2015 Operations and HR Specialist Company Name － City , State Managed all aspects of the hiring process from recruiting to onboarding, including administration of the applicant tracking system, preparation of employment agreements and new hire orientation. Provided support for various recruiting campaigns, including Stack Overflow and local career fairs. Managed company PEO and the day-to-day operations of the group benefits program. Acted as a liaison between employees and the PEO and escalated tickets or questions as necessary. Maintained all personnel files. Processed semi-monthly payroll. Reviewed employee expense reports for compliance with company policy. Assisted with administrative functions, including ordering office supplies, overseeing facilities processes, maintaining record of IT equipment and handling correspondence. Assisted with monthly sales commission calculation. Planned and secured vendors for company events. 08/2013 to 02/2015 English/Language Arts Department Chair Company Name － City , State Attended countywide department chair meetings and led monthly department meetings to disseminate information to members of the school's English/Language Arts department. Attended countywide Discovery Education professional development as a member of the Teacher Leader Corps and facilitated school-based professional development modules in student engagement through the use of technology. Participated on the Leadership Team and School Improvement Plan Committee and in the development of the school's mission, vision, and values statement. Interviewed department applicants and made recommendations for candidates. 8th Grade English/Language Arts Teacher, Martin Gifted and Talented Magnet Middle School. 03/2012 to 02/2015 English/Language Arts Teacher Company Name － City , State Planned and implemented daily lesson plans in accordance with the Common Core State Standards for eighth grade English/Language Arts. Differentiated instruction and collaborated with specialists to support the needs of all learners. Utilized a variety of methods to communicate with parents and families of students. Created appropriate formative and summative assessments and analyzed data to identify areas of need. 10/2010 to 03/2012 LanguageArts and Social Studies Teacher Company Name － City , State Planned and implemented daily lesson plans in accordance with the North Carolina Standard Course of Study for eighth grade Language Arts and Social Studies. Developed interdisciplinary units across content areas. Participated on the Leadership Team for the countywide implementation of Balanced Literacy. Coordinated and taught summer sessions at a transition camp geared toward rising sixth grade students. Education and Training Master of Arts Degree : Education East Carolina University Education Bachelor of Science Degree : Education The University of North Carolina at Greensboro Education Skills project management, project coordination, administrative functions, content creation, employee relations, systems administration, internal audit, risk management, curriculum development and facilitation, operations support | ARTS |
394 | LANDSCAPE TECHNICIAN Professional Profile Diligent and driven banking professional who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Highlights Analytical Detail-oriented Excellent communication skills Strong work ethic Risk management expertise Excellent time management skills Exceptional customer service MS Office proficient Experience 07/2015 - Current Company Name － City , State Loss Prevention/ BSA Analyst
Evaluate current fraud
situations and formulate recommendations to reduce in the future Use anti-money laundering
(AML) software to review members' activity for money laundering and other
suspicious activity. Review structuring
reports if software is not functional. Work cases and alerts
generated by software, documenting conclusions reached and actions taken. Review member accounts to
determine those posing higher risk.
Obtain and evaluate EDD forms and information. File Suspicious Activity
Reports (SARs) as necessary. Provide effective written
and oral communication with members concerning extended holds, or possible
fraudulent transactions, or other security measures taken. Document all actions
accurately and timely. Work with Fraud and
Security Managers in investigations and recoveries; with Operations (when
necessary) to ensure fraud is limited/prevented; with other financial
institutions and merchants to process fraud claims
04/2014 - 07/2015 Company Name － City , State Branch Representative Provided superior member service in the Retail branch, answering/ resolving member questions, and discrepancies; performed and processed transactions on sales side of branch- i.e. membership/ loan applications; resolving account related issues; and all cash-related responsibilities related to the service side Achieved assigned cross-selling and performance goals by proactively offering appropriate products and services to each member to ensure Credit Union's growth goals Developed and maintained a strong working knowledge of PFFCU products and services, as well as all policies and procedures associated with entire branch in order to ensure operational effectiveness Produced work that is thorough and completed with minimal errors, delivered the highest level of service by ensuring all member information is secured and protected Maintained a superior volume level of work performed; adhered to all PFFCU policies and procedures 11/2011 - 10/2013 Company Name － City , State Operations Supervisor Oversaw and supported the day-to-day department production activities which included cross training, control, and audit activities, production, and quality control to achieve targeted business goals / objectives. Facilitated departmental workflow, ensured work was properly safeguarded and controlled in accordance with banking policies and procedures; identified, minimized and escalated risk where appropriate. Ensured work adhered to regulations and compliance to CFG policies, departmental policies, risk avoidance standards and SLAs; contributed to the improvement of the customer experience. Tracked and reported key department metrics to include productivity (group / team), large dollar items, general ledger errors, teller errors, customer impact and service level agreements. Reporting demonstrated team's operational effectiveness and efficiency to Retail and Corporate units. Recorded passing audits, 90% customer service, and SLAs met for 5 consecutive years by providing guidance, training and leadership to 12 junior team members who achieved individual / department goals. Provided input in the performance review process; motivated, incented, and rewarded desired behaviors to the team by providing feedback and utilizing available reward and recognition programs. 02/2008 - 11/2011 Company Name － City , State Senior Operations Associate Provided oversight, monitoring, and decision making of the workflow for a team of Operational researchers in a fast paced environment requiring application of various complex methods, procedures and knowledge of business unit's product(s) and application(s); repaired any negative impact to both internal and / or external customers. Researched customer, brand, or bank inquires using advanced analytical skills to determine the source of the problems. Accurately resolved and ensured work product adhered to regulatory and compliance guidelines, departmental policies, quality control and service level agreement requirements. Minimized risk to the bank by utilizing knowledge of regulatory / compliance requirements. Achieved multiple individual corporate recognitions. Delivered prompt, accurate and excellent customer service. Served as mentor to 18 junior team members. Communicated technical support to management team and department colleagues on business specific systems and/or processing issues which resolved negative bank exposure. 11/1999 - 02/2008 Company Name － City , State Teller Manager Managed opening and closing times for the main branch. Oversaw training for all new branch employees Managed team of 10 branch tellers Balanced daily cash deposits and bank vault inventory with a zero error rate. Received regional branch recognition award for outstanding customer service. Received an internal audit score of 90% for 5 consecutive years Adhered to Citizens Bank security and audit procedures. Adhered to all federal and state compliance guidelines for retail banking. Education 2010 Peirce College City , State Bachelor of Science : Business Administration Magna Cum Laude Technical Skills and Qualifications Analytical skills, banking, coaching, oral communication, Credit, customer service, decision making, financial, forms, functional, general ledger, leadership, mentoring, performance management, policies, process improvement, quality control, Reporting, Retail, selling, sales, service level agreements, technical support
Highly
accountable and experienced in operational effectiveness, performance
improvement initiatives, BSA compliance, regulatory and audit procedures.
Excellent research and analytical skills, process development, and delivering
exceptional customer service. Ability to acquire technology quickly and
proficient with various banking and credit union internal financial systems.
Banking systems, Credit Union systems: Epysis/ Symitar, Meridian Link, STAR Network, Patriot Officer, VISA | ARTS |
395 | DIRECTOR, BUSINESS DEVELOPMENT Professional Summary Results-driven and highly skilled business development director with in-depth state and federal government. Expertise in identifying, developing, and executing strategic pursuits of new government opportunities. Excellent healthcare and business process solutions experience leveraging new industry trends, as well as game-changing legislation and its impact to federal and state governments. Open and clear communicator with demonstrated strategic vision and disciplined execution. Capable in bringing immediate federal government healthcare-related opportunities. Core Qualifications 32 years of experience with client engagement, oral, and written submission skills in government opportunities 20 years experience in government healthcare markets, state and federal 28 years of IT and Business experience with large and global IT and business solutions companies Very strong analytical and business acumen Demand Creation Pursuits -- ability to integrate proven technology solutions into client's key strategic initiatives Federal Government Experience within Veterans Affairs, Center of Medicare and Medicaid, DHS, FEMA, US Marshal's, Coast Guard, CIS, ICE, IRS, FBI, HUD, FHA, Commerce, DOL, OPM, DoD, DC Gov. Experienced within large and small businesses, including IPOs Extensive knowledge of the Federal Acquisition Regulations Demonstrated ability to organize, lead (or participate), and direct teams of diverse business, leadership, and technological backgrounds, Strong experience in teaming and partnering arrangements for set-aside opportunities, as well as large opportunities requiring small business programs State Governments Experience in 17 states regarding Medicaid, Health, Human Services, Judicial, Workers Comp, Employment, Revenue/ Taxation Demonstrated ability shaping and branding opportunities. Author of several government white papers for the VA and CMS Experience Director, Business Development Feb 2007 to Current Company Name - City , State Business Development in the pursuit of healthcare applications, transactional processing, data acquisition, data aggregation/mining, SaaS and Repository Services, data storage, IT support services, interoperability, ePresentation, payment integrity, and advanced data analytics for FWA. Led and participated several large-scale federal and state government acquisition teams. Author of several white papers and presentations to Client Leadership and legislative entities. Results: 56 Opportunities, Opportunity TCV ranged from $2.5M to $257M, with a success rate of 19%. Over the 8 years generated $556M TCV. Presently $495M in identified new opportunities. President's Club 5 of the 8 years. CEO and President Sep 2003 to Jan 2007 Company Name - City , State Start-Up company within the State Government Markets providing IT Support Services and innovative software solutions in Provider Healthcare and land-related records. Start up company developed IT-related services for State Governments' and private healthcare Provider records. First Year growth to $2.1M, by December 2006 revenue growth to $7.3M, with a data repository over 500M-land related records for title companies and working on interoperability networks for Healthcare Providers and hospitals within the Mid-Atlantic State Region. American Title Company acquired company repository assets in December 2006. Vice President, Commercial Digital Services Feb 1996 to Aug 2003 Company Name - City , State Applied Graphics Technologies (AGT) was part of the Mort Zuckerman Publishing Corporation as an IPO in 1996, providing new, innovative digital technology to the Publishing Firm's analog solutions, as well as the commercial markets. Services offered were digital capture, management, storage, and presentation to large marketing firms, such as the NBA, NFL, Playboy, Life and Time magazines. Over the 7-1/2 years opportunities ranged from $35M to $375M. Success rate was over $820M for the 7 years. AGT was sold to Fuji Digital Services. Generated Revenue, climbed in 1997 from $150M to well over $ 600M annually by 2003. Director, National and Strategic Accounts - Digital and Applied Imaging Group Jan 1974 to Jan 1996 Company Name - City , State A 22-year veteran within Kodak. Was an Industrial Engineer performing statistical release testing and Client engineering support services. In 1983, trained as Sales Representative and maintained Federal Government sales within Washington D.C., Texas, North Carolina, California, and New York. Transitioned over to Kodak's digital imaging and storage products and services in 1888 for Kodak's larger business units and the Federal Government. By 1992, named as Director for all National and Strategic Accounts (WalMart, Penneys, Sears, etc.) across all of the 22 Business Units managing 7 Business Development Representatives. Generated Revenue from 1992 to 1996, ranging from $100M to $900M. Every year sales achievement exceeded revenue goals -- Sales Gold Achievement every year. Recognized as Kodak's leading Sales Manager within the company (1994 and 1995). Education College of Continued Accredidation , Mechanical-Industrial Engineering 1983 Rochester Institute of Technology - City , State , USA Executive Management , Accelerated Management Program 1990 Columbia University - City , State , USA Business Develoipment 2011 Revenue Storm - City , State , USA Revenue Storm is a renowned sales development program specializing in the IT Service Industry. Its unique application in demand creation and business development is one of the most sought out sales training program for sales professionals -- training was over two years. HIPAA -- Professional , HIPAA Certification 2002 HIPAA Academy - City , State , USA Professional Affiliations Mid-Atlantic Professional Affiliation (MAPA), Washington, DC Mitchell International/Jopari Advisory Board, San Diego, CA | BUSINESS-DEVELOPMENT |
396 | FINANCE AND OPERATIONS MANAGER Experience Finance and Operations Manager , 07/2017 to Current Company Name – City , State Brought on board to centralize progress in district. Task with overseeing designated managers that monitor employee productivity, timely scheduling and provide updated trainings. Institute policies, goals, objectives and procedures. Challenge to construct and maintain effective cash flow monitoring system, review financial statements, audit sales commission and activity reports. Analyze performance data to measure productivity and steer continuous improvement initiatives with emphasis on recognizing cost streams and reducing expenses. Authorize various software platforms for employees. Oversee inventory management, purchasing, and distribution. Realign internal processes with introduction of inventory recording systems for the district. Allocate monthly budget and create tentative forecast for proceeding month. Financial Analyst , 07/2013 to 07/2014 Company Name Selected to examine accounting records to compile financial information and reconcile reports. Incorporated detailed research to process journal entries and author financial reports. Proactively developed process analysis while maintaining clear open lines of communication with leadership. Scrutinized current and past financial data, trends and performance, to champion financial improvements. FINANCIAL IMPACT Boosted overall sales from $4M annually in 2017 to $6.7M in 2019 using direct actions to drive uptick in both revenue and number of locations for two consecutive years. Introduced sales auditing and cost auditing re-alignment by incorporating advanced Excel and RQ software which drastically decreased process from 2 - 3 weeks to 3 - 4 days and allotted for detection of variations up to $20K - $30K than before re-alignment. Took ownership of growth strategy by increasing number of locations under direct management going from 3 locations to 6 locations. Introduced simple budget forecasts to better examine spending patterns during the month versus at end of month. Forecasts and delegation restructuring allowed ability to cut cost from $600K per month down to $400K per month. Swayed upper management to create portal where all transactions could be automatically audited each day allowing team to monitor or investigate all cash audits and sales audits in one centralized location., Switched out multiple vendors-wholesale distributers-process to direct to manufacture program which reduced suppliers thus saving costs on routine operations of business. Realigned budget forecast to accurately monitor entire allocated budget. Devised new system to assign accounts to every consumer which significantly increased collection receivables. Work History Finance and Operations Manager , 07/2017 to Current Company Name – City , State Brought on board to centralize progress in district. Task with overseeing designated managers that monitor employee productivity, timely scheduling and provide updated trainings. Institute policies, goals, objectives and procedures. Challenge to construct and maintain effective cash flow monitoring system, review financial statements, audit sales commission and activity reports. Analyze performance data to measure productivity and steer continuous improvement initiatives with emphasis on recognizing cost streams and reducing expenses. Authorize various software platforms for employees. Oversee inventory management, purchasing, and distribution. Realign internal processes with introduction of inventory recording systems for the district. Allocate monthly budget and create tentative forecast for proceeding month. FINANCIAL IMPACT , Boosted overall sales from $4M annually in 2017 to $6.7M in 2019 using direct actions to drive uptick in both revenue and number of locations for two consecutive years. Introduced sales auditing and cost auditing re-alignment by incorporating advanced Excel and RQ software which drastically decreased process from 2 - 3 weeks to 3 - 4 days and allotted for detection of variations up to $20K - $30K than before re-alignment. Took ownership of growth strategy by increasing number of locations under direct management going from 3 locations to 6 locations. Introduced simple budget forecasts to better examine spending patterns during the month versus at end of month. Forecasts and delegation restructuring allowed ability to cut cost from $600K per month down to $400K per month. Swayed upper management to create portal where all transactions could be automatically audited each day allowing team to monitor or investigate all cash audits and sales audits in one centralized location., Switched out multiple vendors-wholesale distributers-process to direct to manufacture program which reduced suppliers thus saving costs on routine operations of business. Realigned budget forecast to accurately monitor entire allocated budget. Devised new system to assign accounts to every consumer which significantly increased collection receivables. Financial Analyst , 07/2013 to 07/2014 Company Name Selected to examine accounting records to compile financial information and reconcile reports. Incorporated detailed research to process journal entries and author financial reports. Proactively developed process analysis while maintaining clear open lines of communication with leadership. Scrutinized current and past financial data, trends and performance, to champion financial improvements. Education Master of Business Administration (MBA) Johnson and Wales University - City , State Bachelor's In Business Administration (BBA) : Finance Kathmandu University - City Summary FINANCIAL OPERATIONS ANALYST
Excels at Financial Performance through Analysis, Reporting, and Value-Added Improvements
Driven, customer-centric, revenue-focused Analyst with H1B status uniquely qualified in identifying challenges and developing collaborative solutions for financial sectors. Highly attuned with reducing cost expenditures and exceeding expectations. Developed expertise navigating financial management pipelines like accounting, reporting, internal controls, budgeting, analysis and performance management. Demonstrated command of communicating complex financial information to non-financial audiences. Certifications Core Competencies
Finance | Operations Management | Data Analysis | Reporting | Auditing
Policies & Procedures | Continuous Improvement| Financial Modeling | Communication Highlights Microsoft Office Suite | Various CRM Systems | Omni | SalesForce | QuickBooks | SLACK Accounting Auditing Budget Cash flow Continuous Improvement CRM Data Analysis Finance Financial Financial Modeling Financial reports Financial statements Inventory management Inventory Leadership Excel Microsoft Office Suite Operations Management Policies Process analysis Processes Progress Purchasing QuickBooks Recording Reporting Research Sales Scheduling Strategy Author Skills Microsoft Office Suite | Various CRM Systems | Omni | SalesForce | QuickBooks | SLACK, Accounting, Auditing, budget, cash flow, Continuous Improvement, CRM, Data Analysis, Finance, financial, Financial Modeling, financial reports, financial statements, inventory management, inventory, leadership, Excel, Microsoft Office Suite, Operations Management, Policies, process analysis, processes, progress, purchasing, QuickBooks, recording, Reporting, research, sales, scheduling, strategy, author | FINANCE |
397 | AS K-12 PRINCIPAL Professional Summary Committed and passionate, K-12 educational leader and lifelong learner with effective communication skills and 10 years of experience. Builds trusting, authentic relationships with students, staff, and parents. Believes in analyzing and synthesizing classroom, district, and state assessment data to drive instruction. Work History Company Name - K-12 Principal City , State 08/2011 - Current Provided teacher feedback from formal and informal observations and walk-throughs. Built trusting and authentic relationships with staff, students, parents, and community members. Helped create and support teacher professional goals. Developed and implemented "AM Seminar" district-wide K-12 morning math and reading intervention program that included free breakfast program. Developed curriculum for new teacher induction program and facilitated induction classes. Facilitated monthly district-wide PLC's, and bi-monthly school-wide PLC's MTSS's. Developed 3 monthly staff agendas (one for each building) Trained teachers on effective teaching techniques, classroom management strategies and behavior modification. Developed and built positive behavior support program in all three buildings (elementary, middle, and high school). Presented data and other important instructional information regularly to school board. Modeled engaging, and rigorous instruction based on best practices. Mentored and supported new and struggling teachers. Worked with staff to resolve issues. Built authentic and trusting relationships with parents, staff, and community members. Monitored and managed student discipline policies in all three buildings. Facilitated MTSS and PLC meetings that focused on using data to drive classroom instruction. Provided training opportunities for teachers (both inside and outside of district). Scheduled and facilitated teacher Interviews. Modeled expected and appropriate leadership to promote positive interaction with teachers, students, and families. Communicated regularly Developed and implemented school policies and procedures in all three schools. Researched and and shared instructional strategies to optimize education effectiveness. Assessed current academic programs throughout each year to determine success. Facilitated continued professional development for teaching staff through implementation of quality curriculum training and appropriation of necessary resources. Company Name - Sixth Grade Middle School Language Arts Teacher City , State 08/2009 - 07/2012 Developed and implement school-wide middle school homework policy. Helped students develop important learning skills and good study habits useful in trade school or college education. Consulted often with head of langrage arts department teacher for support and advice when needed. Served on reading workshop committee and PBIS team. Developed weekly lesson plans and collaborated with special education teacher and partner. Established high academic expectations and clear classroom rules and procedures. Established appropriate deadlines and provided complete instructions for reading and writing assignments and homework. Contacted parents regularly to provide information regarding assignments, projects, and assessments. Delivered engaging and rigorous instruction based on Colorado Academic State Standards. Analyzed student data using classroom, district, and state assessments to guide classroom instruction. Trained to administer assessments and standardized tests to evaluate student progress. Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement. Developed strong and trusting relationships with peers. Built deep and authentic relationships with students and their families. Offered support and guidance when students struggled academically and/or socially. Provided personal guidance for students struggling both in and out of classrooms, maintaining professionalism while helping students feel safe. Kept classroom organized, clean, and safe for all students and visitors. Three years of highest reading and writing student growth and achievement in school on CSAP. Two years 70% at grade level Company Name - Elementary Teacher City , State 08/2006 - 07/2008 Taught 6th grade (2006-2007 school year). Taught 4th grade (2007-2008 school year) Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance. Developed and implemented classroom procedures that provided safe learning environment. Provided focused instruction group, small group, and individualized at work. Developed and organized reading and math stations. Organized classroom supplies and decorated classroom walls to celebrate student achievements to create fun, nurturing settings and meet learning n Collaborated with student parents to plan classroom parties. Prepared materials for lessons, assignments and assessments and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals. Skills Relationship building and networking Policy and procedure adherence Common Core learning standards Group facilitation and presentations Elementary, Middle, and High School Education High Performance Standards Education 12/2008 Western Governors University City , State Master of Science : Educational Leadership 12/2005 Western Governors University City , State Master of Arts : K-8 Teaching 12/1996 Colorado Mesa University City Bachelor of Arts : Mass Communication | ARTS |
398 | SENIOR MANAGER/SPECIALIST LEADER HEALTHCARE Executive Profile
Seasoned Health Care Leader and clinician with deep operations
experiences spanning multiple markets and health care delivery systems. Demonstrated ability to lead complex projects
to successful completion, working with multi-disciplinary teams – Executive
Leadership teams, physicians, management and staff/clinicians. Excellent communication skills, creative
strategic thinker and collaborative team builder. I have spent the last 18 years serving
leading healthcare organizations across the county, including Mayo Clinic, UMHS and Cedars-Sinai as a Senior Leader with
Deloitte Consulting LLP. Seeking opportunities
to work with innovative, cutting edge organizations targeting healthcare
transformations.
Skill Highlights Identifying/Building New Service Offerings Creative Problem Solver/Innovator Process Transformation with Change Management Healthcare Informatics (merging technical with operations) Creating and Maintaining a Performance Bases Culture Growing and Developing High Performing Team Oncology/Transplant RN with pharmaceutical research experience Core Accomplishments Successfully managed and drove highly complex technical and organizational transformations at the countries leading healthcare organizations
Management
of $100M++ budgets Management
of on-going communication with Board of Directors and C Suite Facilitated
communication and strategies to build and improve Physician Adoption Developed multi year, multi state/multi region timelines to deliver on time, in scope and on budget projects Implemented targeted benefits, metrics and Best Practices, as a part
of clinical transformation efforts, resulting in tangible bottom line financial
benefits
Professional Experience Senior Manager/Specialist Leader HealthCare May 1999 to March 2017 Company Name Served as a Practice Leader in Deloitte's Healthcare Strategy and Operations Practice Provided advisory services to enable clients to manage ever changing Healthcare Landscape Provided Leadership and Project Management to large, complex multi year technical and operational transformations Clients served include: Mayo Clinic, Kaiser Permanente, Cedars-Sinai, Sutter Health, University of Michigan Health System, CHI and Children's Hospital of Wisconsin Authored and contributed to numerous whitepapers and published content on HealthCare Delivery and Improvement Director of Home Care Services May 1996 to May 1999 Company Name Served as Director of Homecare Services for a hospital based agency that served a 10 county area (rural and urban) Participated in the planning and implementation of merger and acquisition of additional homecare company Re-engineered operations and processes which resulted in increased efficiency and responsiveness of the agency, as well as a 40% increase over a 1 year period (decreased cost per visit and decreased utilization to maximize reimbursement New program development: Infusion Services, Pediatrics, OB, Mental Health and Private Duty Executive Director/Owner February 1993 to May 1996 Company Name Developed, planned and implemented a cost-effective healthcare delivery system that has been recognized as a model for children with special needs. Center provided nursing care, as well as, PT, OT, ST and educational services to medically fragile children and their families. Center was first of it's kind to receive JCAHO certification. Successfully lobbied the State of Ohio Medicaid Waiver program to reimburse for services provided at a free-standing facility. Contracted with third party payors and insurers for reimbursement. Nurse Manager/RN January 1984 to January 1993 Company Name Rainbow Babies and Children's Hospital has been consistently recognized as one of the top five children's hospitals in the country. Managed a 35 bed Bone Marrow Transplant/Oncology unit. Daily operations management accountability. Served as a member of the design team that developed the facilities planning, workflow design and patient care "experience" for a new 300 bed pediatric hospital. Education Bachelor of Science : Nursing Ursuline College － City , State Executive Healthcare Management Certification CWRU Weatherhead － City , State MBA : Healthcare Management Cleveland State University － City , State * Completed 3 of 4 years course work Publications/Presentations Optimization after Implementation Value Based Billing Transforming Healthcare Clinical Management Redesign Developing Multi-Disciplinary Clinical Content Skills Seasoned HealthCare Advisor, Excellent Communication Skills, Creative Problem Solver, Innovative Critical Thinker, Leader, Change Driver | HEALTHCARE |
399 | ENGINEERING TECHNICIAN Highlights PC Operating Systems, Microsoft Office, Outlook, Internet Experience Company Name City , State Engineering Technician 01/2014 to Current Analyze documentation to ensure production accuracy. Use MS Excel and PowerPoint to create presentations and spreadsheets. Engage engineering to resolve production issues. Create and maintain production training certifications. Generate training matrix to determine and eliminate training gaps. Conduct weekly safety audits to reduce accidents and ensure safe workplace. Use Oracle to track material transactions, verify vendor and material information, and print transfer orders. Point of contact for Vendor, OSSR, PM, Buyer, Planner and Manager for many part issues. Initiate stock purge of suspected discrepant material and coordinate the inspection and disposition of the material. Manage weekly MRB meetings and provide weekly DMR disposition metrics. Work with suppliers to resolve issues with parts found on the manufacturing floor. Effectively manage all DMR/RTS material initiated by test, remotes and build activities. Support the "TXZ cover recycle" effort through SR initiation and material preparation for shipment to Japan. Company Name City , State Consultant 12/2012 Analyzed and determined factors affecting networking needs including hardware and attenuation/interference. Set up dual network infrastructure utilizing both wired and wireless routers. Austin Free-Net Dec 2012. Assist in the design of deployment server for the distribution of updates to various computer labs. Company Name City , State Engineering Technician 01/2011 to 12/2013 Maintain documentation and records. Analyze documentation to ensure production accuracy. Managed incoming product and shipping process. Assist Manufacturing Engineering team on new product production and quality procedures. Review production orders and provide updates to ensure production accuracy. Company Name City , State Manufacturing Lead 07/2004 to 12/2010 Analyzed production orders and schedules to ascertain types, quantities and specifications. Planned production operations, establishing priorities and sequences. Utilized Microsoft Office to document and update status reports. Analyzed production reports and resolved operational and manufacturing problems to ensure scheduling needs. Provided training, supervision and logistics coordination. Maintain training certification and documentation. Aligned internal resources to achieve on-time and budget performance objectives. Analyzed reports and consulted with quality, management, and engineering personnel to solve problems. Interface with customer to monitor project progress and cost. Assisted in administration of software database. Installation of network systems. Assisted in implementing production software in a high volume manufacturing environment. Coordinate product transition and support team. Education Business Administration 2019 University of Phoenix Texas Business Administration Professional Affiliations Information Systems Security Association (ISSA) Skills budget, hardware, network systems, database, Dec, documentation, inspection, logistics, meetings, MS Excel, Microsoft Office, Outlook, PowerPoint, network, networking, Operating Systems, Oracle, personnel, presentations, progress, quality, Maintain documentation, routers, safety, scheduling, shipping, spreadsheets, supervision | ENGINEERING |
400 | COURT APPOINTED SPECIAL ADVOCATE FOR ABUSED AND NEGLECTED CHILDREN Summary Highly-motivated Licensed Social Worker with 7 years of experience working with children and adolescents in various environments. seeks to advocate, connect and collaborate with individuals and their families to help them overcome barriers that affect their daily life. Highlights Emergency response training Suicide risk assessments Basic Cardiac Life Support (BCLS) Certified .Case management . Excellent in organization and documentation Creating and following treatment plans .Collaborative .Culturally competent Experience September 2013 to Current Company Name City , State Court appointed special advocate for abused and neglected children Collaborated with Guardian ad Litem's, Child protective service workers, Mental health professionals, teachers and parents Maintained monthly contact with my client and their families. Evaluated and addressed individual client needs and concerns. Wrote court reports and case plans Maintained thorough case history records and wrote detailed reports. Managed caseloads and acted as an advocate for client rights.. February 2013 to Current Company Name City , State Emergency Medical Technician and Social Worker volunteer Assist with community public education Support prevention efforts Assist with local and major disasters Attend trainings and education seminars September 2015 to May 2015 Company Name City , State Social work Intern Semiweekly, worked under the indirect supervision of the school social worker. Conducted individual and group counseling and provided crisis management. Attended both IEP and staff meetings and worked collaboratively with teachers and parents. Individually created, followed and maintained intervention plans and kept detailed narrative reports of my client interactions. Assisted students with setting up outside resources and participated in risk assessments. Practiced cognitive behavioral and motivational enhancement techniques. Maintained a caseload of 10-15 clients, working under strict deadlines. September 2015 to May 2015 Company Name City , State Social Worker Intern Once a week interned at the elementary school with the school social worker for 7 hours. My responsibilities included individual counseling, group counseling, creating and following treatment plans, following behavioral plans, emotional support, and attending IEP meetings. Presented case history material for review and discussion with other staff members. Evaluated and addressed individual client needs and concerns. September 2014 to May 2015 Company Name City , State Social Work Intern Under the indirect supervision of the school social worker, once a week for an hour, I provided individual counseling. In addition I helped create personal plans of action in order for students to concentrate better while in the school environment. January 2009 to January 2013 Company Name City , State Child Care Provided daily summer and after school care for a young boy who has an autism spectrum disorder Completed summer school and regular school assignments, visited educational and physical fitness facilities, and assisted with behavior and emotional problems. Designed an effective behavioral modification program. September 2011 to May 2012 Company Name City , State Hippotherapy volunteer Accompanied occupational therapists in guiding medically challenged children during their Hippotherapy sessions. September 2011 to December 2011 Company Name City , State Research Intern Interned at Settlement Music school with a research team from West Chester University, assessing the correlation of poverty and learning. .Collected and maintained data. .Collaborated with teachers and staff around student schedules. .Assisted teachers with daily classroom activities. September 2009 to August 2011 Company Name City , State Girl Scout Leader Effectively coordinated and led Daisy Girl Scout troops for several years and assisted them through the moving up ceremonies. .Created lesson and activity plans. .Collaborated with parents. February 2008 to February 2010 Company Name City , State Foster care assistant Assisted with the care of 3 medical and special needs children, within the foster system. Effectively maintained and fed 2 children through a Gastrostomy tube. .Provided respite care for a child with autism and a heart defect Education 2015 West Chester University City , State Social Work Master of Social Work Education in program evaluation and policy analysis Continuing education in Recognizing and reporting child abuse Cognitive Behavioral Therapy coursework Structural Family Therapy seminar Cognitive processing Therapy Trauma informed education Acceptance and Commitment Therapy 2013 West Chester University City , State Psychology Bachelor of arts Deans List Admitted to honorary society Member of Autism Speaks U group 2011 Delaware County Community College City , State Psychology Associates of Psychology Presidents honor list Admitted to honorary society Skills Compassionate Active listener Experienced in working with individuals and groups Independent Strong communicator Knowledge of child development Self-Awareness Empathy Boundary Setting Time-management | ADVOCATE |
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