Dataset Viewer
Auto-converted to Parquet Duplicate
id
stringlengths
51
83
workflow
stringclasses
4 values
segment
stringclasses
2 values
status
stringclasses
3 values
degradation
stringclasses
5 values
n_questions
int64
5
5
label_source
stringclasses
2 values
case_id
stringlengths
44
62
base_case_id
stringclasses
444 values
state
stringlengths
2
2k
questions
stringclasses
8 values
gold
stringlengths
695
879
gate
stringclasses
5 values
prov
stringlengths
959
1.21k
customer_service__tr_customer_service_000000__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000000
{"account": {"lifetime_value_usd": 4642, "prior_tickets_90d": 2, "seats": 3, "tenure_months": 60, "tier": "enterprise"}, "thread": [{"role": "customer", "text": "Hello, after five years on the Enterprise plan I’ve decided it’s time to close my account. Could you please start the cancellation process?"}, {"role": "agent...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "answer_directly", "confidence": 0.679167, "probabilities": {"answer_directly": 0.743333, "close_no_action": 0.03, "escalate_to_human": 0.2, "execute_refund": 0.003333, "request_information": 0.023333}}, "category": {"type": "choice", "label": "account", "confidence": 0.958333, "p...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000000", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "partially add...
customer_service__tr_customer_service_000001__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000001
{"account": {"lifetime_value_usd": 1646, "prior_tickets_90d": 1, "seats": 5, "tenure_months": 26, "tier": "premium"}, "orders": [{"amount_usd": 9, "date": "2026-01-23", "id": "A-68034", "status": "settled"}, {"amount_usd": 9, "date": "2026-03-16", "id": "A-14370", "status": "settled"}, {"amount_usd": 9, "date": "2026-0...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "answer_directly", "confidence": 0.658333, "probabilities": {"answer_directly": 0.726667, "close_no_action": 0.006667, "escalate_to_human": 0.083333, "execute_refund": 0.0, "request_information": 0.183333}}, "category": {"type": "choice", "label": "account", "confidence": 0.85, "p...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000001", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 9, "has_deadline": false, "money_involved": true, "prior_resolution": "unresolved", "pri...
customer_service__tr_customer_service_000002__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000002
{"account": {"lifetime_value_usd": 37, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 1, "tier": "standard"}, "thread": [{"role": "customer", "text": "Good afternoon, could you please arrange for a full export of all my data from the Standard plan? I’d like it in CSV format."}, {"role": "agent", "text": "Certainl...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "answer_directly", "confidence": 0.820833, "probabilities": {"answer_directly": 0.856667, "close_no_action": 0.036667, "escalate_to_human": 0.046667, "execute_refund": 0.0, "request_information": 0.06}}, "category": {"type": "choice", "label": "account", "confidence": 0.925, "prob...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000002", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "none", "prior...
customer_service__tr_customer_service_000003__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000003
{"account": {"lifetime_value_usd": 89, "prior_tickets_90d": 5, "seats": 1, "tenure_months": 1, "tier": "premium"}, "orders": [{"amount_usd": 49, "date": "2026-02-28", "id": "A-29326", "status": "settled"}], "thread": [{"role": "customer", "text": "I’m extremely frustrated – the item I received is completely wrong and I...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "request_information", "confidence": 0.4375, "probabilities": {"answer_directly": 0.366667, "close_no_action": 0.016667, "escalate_to_human": 0.046667, "execute_refund": 0.02, "request_information": 0.55}}, "category": {"type": "choice", "label": "delivery", "confidence": 0.9375, ...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000003", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 49, "has_deadline": true, "money_involved": true, "prior_resolution": "unresolved", "pri...
customer_service__tr_customer_service_000005__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000005
{"account": {"lifetime_value_usd": 155, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 5, "tier": "standard"}, "orders": [{"amount_usd": 149, "date": "2026-01-09", "id": "A-65906", "status": "failed"}, {"amount_usd": 149, "date": "2026-01-20", "id": "A-96953", "status": "settled"}, {"amount_usd": 149, "date": "20...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "answer_directly", "confidence": 0.791667, "probabilities": {"answer_directly": 0.833333, "close_no_action": 0.01, "escalate_to_human": 0.073333, "execute_refund": 0.0, "request_information": 0.083333}}, "category": {"type": "choice", "label": "refund", "confidence": 0.920833, "pr...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000005", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 149, "has_deadline": false, "money_involved": true, "prior_resolution": "none", "prior_t...
customer_service__tr_customer_service_000006__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000006
{"account": {"lifetime_value_usd": 1556, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 49, "tier": "standard"}, "orders": [{"amount_usd": 49, "date": "2026-01-27", "id": "A-87881", "status": "pending"}, {"amount_usd": 49, "date": "2026-01-07", "id": "A-73934", "status": "settled"}, {"amount_usd": 49, "date": "20...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "request_information", "confidence": 0.583333, "probabilities": {"answer_directly": 0.2, "close_no_action": 0.01, "escalate_to_human": 0.123333, "execute_refund": 0.0, "request_information": 0.666667}}, "category": {"type": "choice", "label": "technical", "confidence": 0.9625, "pr...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000006", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 49, "has_deadline": false, "money_involved": true, "prior_resolution": "none", "prior_ti...
customer_service__tr_customer_service_000007__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000007
{"account": {"lifetime_value_usd": 46, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 1, "tier": "premium"}, "thread": [{"role": "customer", "text": "I'm trying to use the new collaboration feature I just paid for, but the invite link doesn't seem to do anything when my partner clicks it, am I missing a step?"}, ...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "request_information", "confidence": 0.445833, "probabilities": {"answer_directly": 0.156667, "close_no_action": 0.016667, "escalate_to_human": 0.263333, "execute_refund": 0.006667, "request_information": 0.556667}}, "category": {"type": "choice", "label": "technical", "confidence...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000007", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "none", "prior...
customer_service__tr_customer_service_000008__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000008
{"account": {"lifetime_value_usd": 72, "prior_tickets_90d": 3, "seats": 1, "tenure_months": 3, "tier": "standard"}, "orders": [{"amount_usd": 87, "date": "2026-03-21", "id": "A-17904", "status": "settled"}, {"amount_usd": 87, "date": "2026-01-08", "id": "A-81775", "status": "settled"}, {"amount_usd": 87, "date": "2026-...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "request_information", "confidence": 0.145833, "probabilities": {"answer_directly": 0.316667, "close_no_action": 0.05, "escalate_to_human": 0.316667, "execute_refund": 0.0, "request_information": 0.316667}}, "category": {"type": "choice", "label": "account", "confidence": 0.8875, ...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000008", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 87, "has_deadline": true, "money_involved": true, "prior_resolution": "unresolved", "pri...
customer_service__tr_customer_service_000009__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000009
{"account": {"lifetime_value_usd": 21, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 1, "tier": "free"}, "orders": [{"amount_usd": 999, "date": "2026-02-27", "id": "A-68256", "status": "pending"}], "thread": [{"role": "customer", "text": "Honestly, this is ridiculous—I’ve been told my free‑plan account would kee...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.645833, "probabilities": {"answer_directly": 0.116667, "close_no_action": 0.033333, "escalate_to_human": 0.716667, "execute_refund": 0.0, "request_information": 0.133333}}, "category": {"type": "choice", "label": "account", "confidence": 0.5416...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000009", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 999, "has_deadline": false, "money_involved": true, "prior_resolution": "unresolved", "p...
customer_service__tr_customer_service_000010__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000010
{"account": {"lifetime_value_usd": 1008, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 19, "tier": "standard"}, "thread": [{"role": "customer", "text": "I’m not sure what’s happening, but my order that was supposed to arrive last week still isn’t here, and I need it before Friday. This is the second time the sam...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "request_information", "confidence": 0.541667, "probabilities": {"answer_directly": 0.116667, "close_no_action": 0.023333, "escalate_to_human": 0.216667, "execute_refund": 0.01, "request_information": 0.633333}}, "category": {"type": "choice", "label": "delivery", "confidence": 0....
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000010", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": true, "money_involved": false, "prior_resolution": "resolved earli...
customer_service__tr_customer_service_000011__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000011
{"account": {"lifetime_value_usd": 80, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 2, "tier": "standard"}, "thread": [{"role": "customer", "text": "I tried to process the renewal for my standard plan, but the payment bounced and now the service is on hold. I’ve only been with you for two months."}, {"role": "a...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "request_information", "confidence": 0.679167, "probabilities": {"answer_directly": 0.133333, "close_no_action": 0.016667, "escalate_to_human": 0.106667, "execute_refund": 0.0, "request_information": 0.743333}}, "category": {"type": "choice", "label": "billing", "confidence": 0.87...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000011", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": true, "money_involved": false, "prior_resolution": "none", "prior_...
customer_service__tr_customer_service_000012__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000012
{"account": {"lifetime_value_usd": 916, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 11, "tier": "free"}, "orders": [{"amount_usd": 299, "date": "2026-02-20", "id": "A-54343", "status": "settled"}, {"amount_usd": 299, "date": "2026-03-22", "id": "A-86923", "status": "pending"}, {"amount_usd": 299, "date": "2026...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "request_information", "confidence": 0.658333, "probabilities": {"answer_directly": 0.14, "close_no_action": 0.003333, "escalate_to_human": 0.09, "execute_refund": 0.04, "request_information": 0.726667}}, "category": {"type": "choice", "label": "delivery", "confidence": 0.720833, ...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000012", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 299, "has_deadline": false, "money_involved": true, "prior_resolution": "none", "prior_t...
customer_service__tr_customer_service_000013__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000013
{"account": {"lifetime_value_usd": 148, "prior_tickets_90d": 0, "seats": 40, "tenure_months": 3, "tier": "enterprise"}, "orders": [{"amount_usd": 198, "date": "2026-03-15", "id": "A-40361", "status": "failed"}, {"amount_usd": 198, "date": "2026-01-06", "id": "A-31584", "status": "settled"}, {"amount_usd": 198, "date": ...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "request_information", "confidence": 0.416667, "probabilities": {"answer_directly": 0.083333, "close_no_action": 0.016667, "escalate_to_human": 0.35, "execute_refund": 0.016667, "request_information": 0.533333}}, "category": {"type": "choice", "label": "billing", "confidence": 0.9...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000013", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 198, "has_deadline": true, "money_involved": true, "prior_resolution": "none", "prior_ti...
customer_service__tr_customer_service_000014__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000014
{"account": {"lifetime_value_usd": 563, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 8, "tier": "free"}, "thread": [{"role": "customer", "text": "I requested a refund two weeks ago and haven’t heard anything; I’ve been on the free plan for eight months, so I’m just waiting now."}, {"role": "agent", "text": "I’m...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.416667, "probabilities": {"answer_directly": 0.183333, "close_no_action": 0.033333, "escalate_to_human": 0.533333, "execute_refund": 0.216667, "request_information": 0.033333}}, "category": {"type": "choice", "label": "refund", "confidence": 0....
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000014", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "none", "prior...
customer_service__tr_customer_service_000015__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000015
{"account": {"lifetime_value_usd": 261, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 3, "tier": "free"}, "thread": [{"role": "customer", "text": "My statement shows two identical $45 charges from yesterday for the free plan, and I need this cleared by Friday."}, {"role": "agent", "text": "I see. Can you confirm...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "execute_refund", "confidence": 0.25, "probabilities": {"answer_directly": 0.183333, "close_no_action": 0.0, "escalate_to_human": 0.383333, "execute_refund": 0.4, "request_information": 0.033333}}, "category": {"type": "choice", "label": "billing", "confidence": 0.791667, "probabi...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000015", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": true, "money_involved": false, "prior_resolution": "none", "prior_...
customer_service__tr_customer_service_000020__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000020
{"account": {"lifetime_value_usd": 2714, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 49, "tier": "standard"}, "orders": [{"amount_usd": 299, "date": "2026-02-07", "id": "A-58056", "status": "settled"}, {"amount_usd": 299, "date": "2026-02-07", "id": "A-95377", "status": "settled"}, {"amount_usd": 299, "date": ...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.854167, "probabilities": {"answer_directly": 0.05, "close_no_action": 0.0, "escalate_to_human": 0.883333, "execute_refund": 0.0, "request_information": 0.066667}}, "category": {"type": "choice", "label": "technical", "confidence": 0.916667, "pr...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000020", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 299, "has_deadline": true, "money_involved": true, "prior_resolution": "none", "prior_ti...
customer_service__tr_customer_service_000021__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000021
{"account": {"lifetime_value_usd": 2339, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 33, "tier": "free"}, "orders": [{"amount_usd": 999, "date": "2026-02-27", "id": "A-76350", "status": "pending"}], "thread": [{"role": "customer", "text": "I was charged $999 this month even though I’m on the free plan. Can you...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.6875, "probabilities": {"answer_directly": 0.083333, "close_no_action": 0.0, "escalate_to_human": 0.75, "execute_refund": 0.033333, "request_information": 0.133333}}, "category": {"type": "choice", "label": "billing", "confidence": 0.9375, "pro...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000021", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 999, "has_deadline": false, "money_involved": true, "prior_resolution": "none", "prior_t...
customer_service__tr_customer_service_000022__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000022
{"account": {"lifetime_value_usd": 60, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 1, "tier": "premium"}, "thread": [{"role": "customer", "text": "Last week you promised a refund for my premium subscription, but nothing’s shown up yet. I’m just waiting for an update."}, {"role": "agent", "text": "I’m sorry you...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.291667, "probabilities": {"answer_directly": 0.133333, "close_no_action": 0.0, "escalate_to_human": 0.433333, "execute_refund": 0.366667, "request_information": 0.066667}}, "category": {"type": "choice", "label": "refund", "confidence": 0.85416...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000022", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "promised but ...
customer_service__tr_customer_service_000023__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000023
{"account": {"lifetime_value_usd": 95, "prior_tickets_90d": 5, "seats": 1, "tenure_months": 5, "tier": "standard"}, "orders": [{"amount_usd": 149, "date": "2026-01-14", "id": "A-64525", "status": "failed"}], "thread": [{"role": "customer", "text": "My dashboard has been sluggish for the past day, and I’m not sure what’...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "request_information", "confidence": 0.458333, "probabilities": {"answer_directly": 0.316667, "close_no_action": 0.033333, "escalate_to_human": 0.073333, "execute_refund": 0.01, "request_information": 0.566667}}, "category": {"type": "choice", "label": "technical", "confidence": 0...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000023", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 149, "has_deadline": false, "money_involved": true, "prior_resolution": "promised but no...
customer_service__tr_customer_service_000024__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000024
{"account": {"lifetime_value_usd": 635, "prior_tickets_90d": 0, "seats": 12, "tenure_months": 8, "tier": "enterprise"}, "thread": [{"role": "customer", "text": "I need the invoice for our Enterprise account immediately! We are in the middle of a major audit and I cannot find the records in the dashboard anywhere."}, {"...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "answer_directly", "confidence": 0.625, "probabilities": {"answer_directly": 0.7, "close_no_action": 0.003333, "escalate_to_human": 0.196667, "execute_refund": 0.0, "request_information": 0.1}}, "category": {"type": "choice", "label": "billing", "confidence": 0.9375, "probabilitie...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000024", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "none", "prior...
customer_service__tr_customer_service_000026__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000026
{"account": {"lifetime_value_usd": 642, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 41, "tier": "free"}, "thread": [{"role": "customer", "text": "I'm really confused because I tried to log in like I usually do, but the button doesn't seem to do anything? I think I had a ticket about this a long time ago but I ...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "request_information", "confidence": 0.625, "probabilities": {"answer_directly": 0.2, "close_no_action": 0.0, "escalate_to_human": 0.1, "execute_refund": 0.0, "request_information": 0.7}}, "category": {"type": "choice", "label": "account", "confidence": 0.666667, "probabilities": ...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000026", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "unresolved", ...
customer_service__tr_customer_service_000027__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000027
{"account": {"lifetime_value_usd": 68, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 2, "tier": "free"}, "thread": [{"role": "customer", "text": "I can't seem to find where you keep the invoices in this interface, so I guess I need you to send me a copy. Honestly, if it's going to be this difficult to manage my ...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "answer_directly", "confidence": 0.741667, "probabilities": {"answer_directly": 0.793333, "close_no_action": 0.006667, "escalate_to_human": 0.066667, "execute_refund": 0.0, "request_information": 0.133333}}, "category": {"type": "choice", "label": "billing", "confidence": 0.8125, ...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000027", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "none", "prior...
customer_service__tr_customer_service_000032__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000032
{"account": {"lifetime_value_usd": 380, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 5, "tier": "standard"}, "orders": [{"amount_usd": 598, "date": "2026-02-19", "id": "A-24938", "status": "pending"}, {"amount_usd": 598, "date": "2026-03-04", "id": "A-58038", "status": "refunded"}, {"amount_usd": 598, "date": "...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.666667, "probabilities": {"answer_directly": 0.133333, "close_no_action": 0.033333, "escalate_to_human": 0.733333, "execute_refund": 0.04, "request_information": 0.06}}, "category": {"type": "choice", "label": "account", "confidence": 0.583333,...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000032", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 598, "has_deadline": false, "money_involved": true, "prior_resolution": "unresolved", "p...
customer_service__tr_customer_service_000033__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000033
{"account": {"lifetime_value_usd": 972, "prior_tickets_90d": 3, "seats": 1, "tenure_months": 49, "tier": "free"}, "orders": [{"amount_usd": 999, "date": "2026-03-06", "id": "A-72271", "status": "settled"}, {"amount_usd": 999, "date": "2026-02-16", "id": "A-14198", "status": "settled"}, {"amount_usd": 999, "date": "2026...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.729167, "probabilities": {"answer_directly": 0.083333, "close_no_action": 0.0, "escalate_to_human": 0.783333, "execute_refund": 0.0, "request_information": 0.133333}}, "category": {"type": "choice", "label": "account", "confidence": 0.5, "proba...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000033", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 999, "has_deadline": false, "money_involved": true, "prior_resolution": "partially addre...
customer_service__tr_customer_service_000035__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000035
{"account": {"lifetime_value_usd": 149, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 2, "tier": "standard"}, "orders": [{"amount_usd": 299, "date": "2026-01-24", "id": "A-64907", "status": "pending"}, {"amount_usd": 299, "date": "2026-01-06", "id": "A-87738", "status": "refunded"}, {"amount_usd": 299, "date": "...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.441667, "probabilities": {"answer_directly": 0.223333, "close_no_action": 0.03, "escalate_to_human": 0.553333, "execute_refund": 0.033333, "request_information": 0.16}}, "category": {"type": "choice", "label": "delivery", "confidence": 0.945833...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000035", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 299, "has_deadline": true, "money_involved": true, "prior_resolution": "none", "prior_ti...
customer_service__tr_customer_service_000036__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000036
{"account": {"lifetime_value_usd": 1490, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 41, "tier": "free"}, "orders": [{"amount_usd": 19, "date": "2026-01-27", "id": "A-60115", "status": "refunded"}], "thread": [{"role": "customer", "text": "Hi there. I've been using the free plan for 41 months now without any i...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "answer_directly", "confidence": 0.6875, "probabilities": {"answer_directly": 0.75, "close_no_action": 0.016667, "escalate_to_human": 0.066667, "execute_refund": 0.0, "request_information": 0.166667}}, "category": {"type": "choice", "label": "account", "confidence": 0.904167, "pro...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000036", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 19, "has_deadline": true, "money_involved": true, "prior_resolution": "none", "prior_tic...
customer_service__tr_customer_service_000037__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000037
{"account": {"lifetime_value_usd": 4631, "prior_tickets_90d": 5, "seats": 1, "tenure_months": 72, "tier": "standard"}, "orders": [{"amount_usd": 99, "date": "2026-03-22", "id": "A-19833", "status": "settled"}, {"amount_usd": 99, "date": "2026-03-28", "id": "A-80963", "status": "settled"}, {"amount_usd": 99, "date": "20...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.708333, "probabilities": {"answer_directly": 0.083333, "close_no_action": 0.0, "escalate_to_human": 0.766667, "execute_refund": 0.0, "request_information": 0.15}}, "category": {"type": "choice", "label": "delivery", "confidence": 0.916667, "pro...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000037", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 99, "has_deadline": true, "money_involved": true, "prior_resolution": "resolved earlier ...
customer_service__tr_customer_service_000038__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000038
{"account": {"lifetime_value_usd": 316, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 11, "tier": "free"}, "thread": [{"role": "customer", "text": "Hello, I am checking on the status of my order. It has been a bit longer than the expected delivery window, and I was wondering if you could provide an update?"}, {"...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "answer_directly", "confidence": 0.845833, "probabilities": {"answer_directly": 0.876667, "close_no_action": 0.013333, "escalate_to_human": 0.015, "execute_refund": 0.005, "request_information": 0.09}}, "category": {"type": "choice", "label": "delivery", "confidence": 0.970833, "p...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000038", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "partially add...
customer_service__tr_customer_service_000039__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000039
{"account": {"lifetime_value_usd": 229, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 14, "tier": "standard"}, "thread": [{"role": "customer", "text": "The platform has been performing extremely slowly all morning, and if this continues, I'm afraid I'll have to take my business elsewhere."}]}
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "request_information", "confidence": 0.333333, "probabilities": {"answer_directly": 0.1, "close_no_action": 0.0, "escalate_to_human": 0.433333, "execute_refund": 0.0, "request_information": 0.466667}}, "category": {"type": "choice", "label": "technical", "confidence": 0.979167, "p...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000039", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "none", "prior...
customer_service__tr_customer_service_000040__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000040
{"account": {"lifetime_value_usd": 1429, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 49, "tier": "free"}, "orders": [{"amount_usd": 49, "date": "2026-02-27", "id": "A-39330", "status": "pending"}, {"amount_usd": 49, "date": "2026-01-06", "id": "A-92887", "status": "refunded"}, {"amount_usd": 49, "date": "2026-...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "answer_directly", "confidence": 0.416667, "probabilities": {"answer_directly": 0.533333, "close_no_action": 0.016667, "escalate_to_human": 0.316667, "execute_refund": 0.0, "request_information": 0.133333}}, "category": {"type": "choice", "label": "account", "confidence": 0.570833...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000040", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 49, "has_deadline": false, "money_involved": true, "prior_resolution": "partially addres...
customer_service__tr_customer_service_000041__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000041
{"account": {"lifetime_value_usd": 446, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 5, "tier": "free"}, "orders": [{"amount_usd": 999, "date": "2026-01-24", "id": "A-86387", "status": "pending"}, {"amount_usd": 999, "date": "2026-03-10", "id": "A-88077", "status": "settled"}, {"amount_usd": 999, "date": "2026-...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.75, "probabilities": {"answer_directly": 0.066667, "close_no_action": 0.0, "escalate_to_human": 0.8, "execute_refund": 0.0, "request_information": 0.133333}}, "category": {"type": "choice", "label": "delivery", "confidence": 1.0, "probabilities...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000041", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 999, "has_deadline": true, "money_involved": true, "prior_resolution": "partially addres...
customer_service__tr_customer_service_000043__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000043
{"account": {"lifetime_value_usd": 208, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 3, "tier": "free"}, "orders": [{"amount_usd": 999, "date": "2026-03-09", "id": "A-17017", "status": "refunded"}, {"amount_usd": 999, "date": "2026-01-04", "id": "A-58989", "status": "failed"}], "thread": [{"role": "customer", "...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "answer_directly", "confidence": 0.7625, "probabilities": {"answer_directly": 0.81, "close_no_action": 0.026667, "escalate_to_human": 0.026667, "execute_refund": 0.003333, "request_information": 0.133333}}, "category": {"type": "choice", "label": "account", "confidence": 0.941667,...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000043", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 999, "has_deadline": false, "money_involved": true, "prior_resolution": "none", "prior_t...
customer_service__tr_customer_service_000048__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000048
{"account": {"lifetime_value_usd": 881, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 14, "tier": "free"}, "thread": [{"role": "customer", "text": "I’ve been with you for 14 months on the free plan, but I need to move to a lower tier immediately. I have a firm deadline at 5 PM today to get this sorted, please he...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.458333, "probabilities": {"answer_directly": 0.233333, "close_no_action": 0.033333, "escalate_to_human": 0.566667, "execute_refund": 0.016667, "request_information": 0.15}}, "category": {"type": "choice", "label": "account", "confidence": 0.825...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000048", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": true, "money_involved": false, "prior_resolution": "none", "prior_...
customer_service__tr_customer_service_000049__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000049
{"account": {"lifetime_value_usd": 3497, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 60, "tier": "standard"}, "orders": [{"amount_usd": 38, "date": "2026-02-24", "id": "A-41622", "status": "failed"}, {"amount_usd": 38, "date": "2026-01-19", "id": "A-95313", "status": "pending"}, {"amount_usd": 38, "date": "202...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.658333, "probabilities": {"answer_directly": 0.156667, "close_no_action": 0.006667, "escalate_to_human": 0.726667, "execute_refund": 0.02, "request_information": 0.09}}, "category": {"type": "choice", "label": "delivery", "confidence": 0.858333...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000049", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 38, "has_deadline": true, "money_involved": true, "prior_resolution": "resolved earlier ...
customer_service__tr_customer_service_000050__clean
customer_service
S1
act
none
5
teacher
customer_service__tr_customer_service_000050
{"account": {"lifetime_value_usd": 577, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 8, "tier": "free"}, "orders": [{"amount_usd": 298, "date": "2026-03-23", "id": "A-38807", "status": "failed"}, {"amount_usd": 298, "date": "2026-03-27", "id": "A-98913", "status": "failed"}], "thread": [{"role": "customer", "te...
{"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred...
{"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.541667, "probabilities": {"answer_directly": 0.083333, "close_no_action": 0.016667, "escalate_to_human": 0.633333, "execute_refund": 0.0, "request_information": 0.266667}}, "category": {"type": "choice", "label": "billing", "confidence": 0.9333...
{"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []}
{"case_id": "customer_service__tr_customer_service_000050", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 298, "has_deadline": false, "money_involved": true, "prior_resolution": "none", "prior_t...
End of preview. Expand in Data Studio

Kriterion Decisions v0

Dataset de decisiones tipadas para Kriterion — un modelo de decisión multimodal que no genera lenguaje: devuelve choice / score con probabilidades calibradas y un gate de abstención.

Esquema: el cuerpo de POST /v1/systemone. Cada caso trae varias preguntas tipadas y cada respuesta es una distribución, nunca una etiqueta única.

⚠️ Este es un dataset PARCIAL y deliberadamente sesgado a la abstención. No es un benchmark. Léase la sección «Lo que NO tiene» antes de usarlo.

Lo que tiene

3 200 filas · 2 852 train / 348 validation (split por case_id, sin solapamiento).

segmento filas etiqueta de qué es
S1 limpio in-distribución 1 200 teacher conversión de LocalLLaMA/typed-decisions train
S3 degradación 2 000 programa 500 casos × 4 condiciones, emparejados con su gemelo limpio

Reparto de gate.status: act 1 200 · abstain 1 000 · review 1 000.

Condiciones de degradación de S3:

condición status reasons
empty_state abstain ["empty_state"]
noise_only abstain ["noise_only"]
context_truncated review ["context_truncated"]
cardinality_exceeds review ["cardinality_exceeds"]

Esquema

Campos anidados como JSON-string (igual que typed-decisions): gold tiene forma distinta por tipo de pregunta y Arrow no infiere un esquema limpio de dicts heterogéneos.

columna tipo qué es
id str <workflow>__<caso>__<condición>
state json-str la entrada
questions json-str preguntas tipadas + instructions + criteria
gold json-str distribuciones gold
gate json-str status · reasons · modalities_requested/used/ignored
prov json-str procedencia: segmento, gemelo limpio, factores, fuente de etiqueta
workflow · segment · status · degradation · label_source · case_id · base_case_id · n_questions str/int columnas planas de conveniencia
from datasets import load_dataset
import json

ds = load_dataset("<repo>", split="train", streaming=True)
for row in ds:
    state = json.loads(row["state"])
    gold  = json.loads(row["gold"])
    gate  = json.loads(row["gate"])
    break

Dos decisiones de diseño

1 · La abstención no se aprende de un teacher. La misma entrada produce confianza 0.99 en un modelo y 0.155 en otro — la confianza es una propiedad del modelo, no del caso. Por eso las 2 000 filas de S3 están etiquetadas con un programa sobre propiedades verificables de la entrada, y llevan label_source: "program". Sólo S1 lleva teacher.

2 · abstain ⇒ gold UNIFORME. Si la entrada no lleva información, la distribución honesta es uniforme. Así la abstención es aprendible desde la distribución, no sólo desde una cabeza aparte. En review se conserva el gold original: el déficit es parcial y no se sabe cuánto desplaza la respuesta — el aviso lo lleva gate.status. Esto es provisional y hay que medirlo.

Lo que NO tiene

  • Ninguna modalidad no textual. Cero imagen, vídeo o audio. Todo es texto.
  • S2 (ambigüedad genuina), S4 (pares modality-critical), S5 (conflicto multimodal), S6 (cobertura de primitivas × modalidades).
  • noul no aparece. Está prohibido por defecto y se emula con choice de dos claves neutras (yes/no), marcado con emulated_from: "noul" en el gold.
  • Nada de es/pt/zh. Sólo inglés, heredado de la fuente.

Procedencia

  • S1 se deriva de LocalLLaMA/typed-decisions (Apache 2.0, split train). Su gold es la media de 3 muestras de un teacher de ~4 B, así que mide acuerdo con ese teacher, no corrección.
  • El split test de typed-decisions NO se usa aquí, a propósito: es el único conjunto donde se puede comparar contra Jev, Kev y Laya a la vez, y se contamina en cuanto se entrena sobre él.
  • Las 2 000 filas de S3 son generadas por nosotros, de forma determinista (semilla 20260929). Se versiona el generador, no el dataset.
  • Construido con scripts/b1/build_dataset_v0.py.

Limitaciones

  1. El gold de S1 es sintético — distribuciones de un teacher. Es un techo de imitación.
  2. context_truncated recorta al 30 % por el medio, conservando principio y final, que es lo que hace un presupuesto de contexto real. No es un truncado limpio.
  3. cardinality_exceeds infla criteria con distractores solapados, no degenerados. Se probó que los degenerados producen un artefacto que lleva a conclusiones falsas.
  4. noise_only es literalmente ruido aleatorio. Sirve como control negativo, no como simulación de una entrada real degradada.
  5. No hay división por idioma ni por modalidad porque no hay ni idiomas ni modalidades.
Downloads last month
245