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customer_service__tr_customer_service_000000__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000000 | {"account": {"lifetime_value_usd": 4642, "prior_tickets_90d": 2, "seats": 3, "tenure_months": 60, "tier": "enterprise"}, "thread": [{"role": "customer", "text": "Hello, after five years on the Enterprise plan I’ve decided it’s time to close my account. Could you please start the cancellation process?"}, {"role": "agent... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "answer_directly", "confidence": 0.679167, "probabilities": {"answer_directly": 0.743333, "close_no_action": 0.03, "escalate_to_human": 0.2, "execute_refund": 0.003333, "request_information": 0.023333}}, "category": {"type": "choice", "label": "account", "confidence": 0.958333, "p... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000000", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "partially add... | |
customer_service__tr_customer_service_000001__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000001 | {"account": {"lifetime_value_usd": 1646, "prior_tickets_90d": 1, "seats": 5, "tenure_months": 26, "tier": "premium"}, "orders": [{"amount_usd": 9, "date": "2026-01-23", "id": "A-68034", "status": "settled"}, {"amount_usd": 9, "date": "2026-03-16", "id": "A-14370", "status": "settled"}, {"amount_usd": 9, "date": "2026-0... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "answer_directly", "confidence": 0.658333, "probabilities": {"answer_directly": 0.726667, "close_no_action": 0.006667, "escalate_to_human": 0.083333, "execute_refund": 0.0, "request_information": 0.183333}}, "category": {"type": "choice", "label": "account", "confidence": 0.85, "p... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000001", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 9, "has_deadline": false, "money_involved": true, "prior_resolution": "unresolved", "pri... | |
customer_service__tr_customer_service_000002__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000002 | {"account": {"lifetime_value_usd": 37, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 1, "tier": "standard"}, "thread": [{"role": "customer", "text": "Good afternoon, could you please arrange for a full export of all my data from the Standard plan? I’d like it in CSV format."}, {"role": "agent", "text": "Certainl... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "answer_directly", "confidence": 0.820833, "probabilities": {"answer_directly": 0.856667, "close_no_action": 0.036667, "escalate_to_human": 0.046667, "execute_refund": 0.0, "request_information": 0.06}}, "category": {"type": "choice", "label": "account", "confidence": 0.925, "prob... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000002", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "none", "prior... | |
customer_service__tr_customer_service_000003__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000003 | {"account": {"lifetime_value_usd": 89, "prior_tickets_90d": 5, "seats": 1, "tenure_months": 1, "tier": "premium"}, "orders": [{"amount_usd": 49, "date": "2026-02-28", "id": "A-29326", "status": "settled"}], "thread": [{"role": "customer", "text": "I’m extremely frustrated – the item I received is completely wrong and I... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "request_information", "confidence": 0.4375, "probabilities": {"answer_directly": 0.366667, "close_no_action": 0.016667, "escalate_to_human": 0.046667, "execute_refund": 0.02, "request_information": 0.55}}, "category": {"type": "choice", "label": "delivery", "confidence": 0.9375, ... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000003", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 49, "has_deadline": true, "money_involved": true, "prior_resolution": "unresolved", "pri... | |
customer_service__tr_customer_service_000005__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000005 | {"account": {"lifetime_value_usd": 155, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 5, "tier": "standard"}, "orders": [{"amount_usd": 149, "date": "2026-01-09", "id": "A-65906", "status": "failed"}, {"amount_usd": 149, "date": "2026-01-20", "id": "A-96953", "status": "settled"}, {"amount_usd": 149, "date": "20... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "answer_directly", "confidence": 0.791667, "probabilities": {"answer_directly": 0.833333, "close_no_action": 0.01, "escalate_to_human": 0.073333, "execute_refund": 0.0, "request_information": 0.083333}}, "category": {"type": "choice", "label": "refund", "confidence": 0.920833, "pr... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000005", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 149, "has_deadline": false, "money_involved": true, "prior_resolution": "none", "prior_t... | |
customer_service__tr_customer_service_000006__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000006 | {"account": {"lifetime_value_usd": 1556, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 49, "tier": "standard"}, "orders": [{"amount_usd": 49, "date": "2026-01-27", "id": "A-87881", "status": "pending"}, {"amount_usd": 49, "date": "2026-01-07", "id": "A-73934", "status": "settled"}, {"amount_usd": 49, "date": "20... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "request_information", "confidence": 0.583333, "probabilities": {"answer_directly": 0.2, "close_no_action": 0.01, "escalate_to_human": 0.123333, "execute_refund": 0.0, "request_information": 0.666667}}, "category": {"type": "choice", "label": "technical", "confidence": 0.9625, "pr... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000006", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 49, "has_deadline": false, "money_involved": true, "prior_resolution": "none", "prior_ti... | |
customer_service__tr_customer_service_000007__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000007 | {"account": {"lifetime_value_usd": 46, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 1, "tier": "premium"}, "thread": [{"role": "customer", "text": "I'm trying to use the new collaboration feature I just paid for, but the invite link doesn't seem to do anything when my partner clicks it, am I missing a step?"}, ... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "request_information", "confidence": 0.445833, "probabilities": {"answer_directly": 0.156667, "close_no_action": 0.016667, "escalate_to_human": 0.263333, "execute_refund": 0.006667, "request_information": 0.556667}}, "category": {"type": "choice", "label": "technical", "confidence... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000007", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "none", "prior... | |
customer_service__tr_customer_service_000008__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000008 | {"account": {"lifetime_value_usd": 72, "prior_tickets_90d": 3, "seats": 1, "tenure_months": 3, "tier": "standard"}, "orders": [{"amount_usd": 87, "date": "2026-03-21", "id": "A-17904", "status": "settled"}, {"amount_usd": 87, "date": "2026-01-08", "id": "A-81775", "status": "settled"}, {"amount_usd": 87, "date": "2026-... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "request_information", "confidence": 0.145833, "probabilities": {"answer_directly": 0.316667, "close_no_action": 0.05, "escalate_to_human": 0.316667, "execute_refund": 0.0, "request_information": 0.316667}}, "category": {"type": "choice", "label": "account", "confidence": 0.8875, ... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000008", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 87, "has_deadline": true, "money_involved": true, "prior_resolution": "unresolved", "pri... | |
customer_service__tr_customer_service_000009__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000009 | {"account": {"lifetime_value_usd": 21, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 1, "tier": "free"}, "orders": [{"amount_usd": 999, "date": "2026-02-27", "id": "A-68256", "status": "pending"}], "thread": [{"role": "customer", "text": "Honestly, this is ridiculous—I’ve been told my free‑plan account would kee... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.645833, "probabilities": {"answer_directly": 0.116667, "close_no_action": 0.033333, "escalate_to_human": 0.716667, "execute_refund": 0.0, "request_information": 0.133333}}, "category": {"type": "choice", "label": "account", "confidence": 0.5416... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000009", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 999, "has_deadline": false, "money_involved": true, "prior_resolution": "unresolved", "p... | |
customer_service__tr_customer_service_000010__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000010 | {"account": {"lifetime_value_usd": 1008, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 19, "tier": "standard"}, "thread": [{"role": "customer", "text": "I’m not sure what’s happening, but my order that was supposed to arrive last week still isn’t here, and I need it before Friday. This is the second time the sam... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "request_information", "confidence": 0.541667, "probabilities": {"answer_directly": 0.116667, "close_no_action": 0.023333, "escalate_to_human": 0.216667, "execute_refund": 0.01, "request_information": 0.633333}}, "category": {"type": "choice", "label": "delivery", "confidence": 0.... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000010", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": true, "money_involved": false, "prior_resolution": "resolved earli... | |
customer_service__tr_customer_service_000011__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000011 | {"account": {"lifetime_value_usd": 80, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 2, "tier": "standard"}, "thread": [{"role": "customer", "text": "I tried to process the renewal for my standard plan, but the payment bounced and now the service is on hold. I’ve only been with you for two months."}, {"role": "a... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "request_information", "confidence": 0.679167, "probabilities": {"answer_directly": 0.133333, "close_no_action": 0.016667, "escalate_to_human": 0.106667, "execute_refund": 0.0, "request_information": 0.743333}}, "category": {"type": "choice", "label": "billing", "confidence": 0.87... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000011", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": true, "money_involved": false, "prior_resolution": "none", "prior_... | |
customer_service__tr_customer_service_000012__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000012 | {"account": {"lifetime_value_usd": 916, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 11, "tier": "free"}, "orders": [{"amount_usd": 299, "date": "2026-02-20", "id": "A-54343", "status": "settled"}, {"amount_usd": 299, "date": "2026-03-22", "id": "A-86923", "status": "pending"}, {"amount_usd": 299, "date": "2026... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "request_information", "confidence": 0.658333, "probabilities": {"answer_directly": 0.14, "close_no_action": 0.003333, "escalate_to_human": 0.09, "execute_refund": 0.04, "request_information": 0.726667}}, "category": {"type": "choice", "label": "delivery", "confidence": 0.720833, ... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000012", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 299, "has_deadline": false, "money_involved": true, "prior_resolution": "none", "prior_t... | |
customer_service__tr_customer_service_000013__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000013 | {"account": {"lifetime_value_usd": 148, "prior_tickets_90d": 0, "seats": 40, "tenure_months": 3, "tier": "enterprise"}, "orders": [{"amount_usd": 198, "date": "2026-03-15", "id": "A-40361", "status": "failed"}, {"amount_usd": 198, "date": "2026-01-06", "id": "A-31584", "status": "settled"}, {"amount_usd": 198, "date": ... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "request_information", "confidence": 0.416667, "probabilities": {"answer_directly": 0.083333, "close_no_action": 0.016667, "escalate_to_human": 0.35, "execute_refund": 0.016667, "request_information": 0.533333}}, "category": {"type": "choice", "label": "billing", "confidence": 0.9... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000013", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 198, "has_deadline": true, "money_involved": true, "prior_resolution": "none", "prior_ti... | |
customer_service__tr_customer_service_000014__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000014 | {"account": {"lifetime_value_usd": 563, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 8, "tier": "free"}, "thread": [{"role": "customer", "text": "I requested a refund two weeks ago and haven’t heard anything; I’ve been on the free plan for eight months, so I’m just waiting now."}, {"role": "agent", "text": "I’m... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.416667, "probabilities": {"answer_directly": 0.183333, "close_no_action": 0.033333, "escalate_to_human": 0.533333, "execute_refund": 0.216667, "request_information": 0.033333}}, "category": {"type": "choice", "label": "refund", "confidence": 0.... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000014", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "none", "prior... | |
customer_service__tr_customer_service_000015__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000015 | {"account": {"lifetime_value_usd": 261, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 3, "tier": "free"}, "thread": [{"role": "customer", "text": "My statement shows two identical $45 charges from yesterday for the free plan, and I need this cleared by Friday."}, {"role": "agent", "text": "I see. Can you confirm... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "execute_refund", "confidence": 0.25, "probabilities": {"answer_directly": 0.183333, "close_no_action": 0.0, "escalate_to_human": 0.383333, "execute_refund": 0.4, "request_information": 0.033333}}, "category": {"type": "choice", "label": "billing", "confidence": 0.791667, "probabi... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000015", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": true, "money_involved": false, "prior_resolution": "none", "prior_... | |
customer_service__tr_customer_service_000020__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000020 | {"account": {"lifetime_value_usd": 2714, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 49, "tier": "standard"}, "orders": [{"amount_usd": 299, "date": "2026-02-07", "id": "A-58056", "status": "settled"}, {"amount_usd": 299, "date": "2026-02-07", "id": "A-95377", "status": "settled"}, {"amount_usd": 299, "date": ... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.854167, "probabilities": {"answer_directly": 0.05, "close_no_action": 0.0, "escalate_to_human": 0.883333, "execute_refund": 0.0, "request_information": 0.066667}}, "category": {"type": "choice", "label": "technical", "confidence": 0.916667, "pr... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000020", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 299, "has_deadline": true, "money_involved": true, "prior_resolution": "none", "prior_ti... | |
customer_service__tr_customer_service_000021__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000021 | {"account": {"lifetime_value_usd": 2339, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 33, "tier": "free"}, "orders": [{"amount_usd": 999, "date": "2026-02-27", "id": "A-76350", "status": "pending"}], "thread": [{"role": "customer", "text": "I was charged $999 this month even though I’m on the free plan. Can you... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.6875, "probabilities": {"answer_directly": 0.083333, "close_no_action": 0.0, "escalate_to_human": 0.75, "execute_refund": 0.033333, "request_information": 0.133333}}, "category": {"type": "choice", "label": "billing", "confidence": 0.9375, "pro... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000021", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 999, "has_deadline": false, "money_involved": true, "prior_resolution": "none", "prior_t... | |
customer_service__tr_customer_service_000022__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000022 | {"account": {"lifetime_value_usd": 60, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 1, "tier": "premium"}, "thread": [{"role": "customer", "text": "Last week you promised a refund for my premium subscription, but nothing’s shown up yet. I’m just waiting for an update."}, {"role": "agent", "text": "I’m sorry you... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.291667, "probabilities": {"answer_directly": 0.133333, "close_no_action": 0.0, "escalate_to_human": 0.433333, "execute_refund": 0.366667, "request_information": 0.066667}}, "category": {"type": "choice", "label": "refund", "confidence": 0.85416... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000022", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "promised but ... | |
customer_service__tr_customer_service_000023__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000023 | {"account": {"lifetime_value_usd": 95, "prior_tickets_90d": 5, "seats": 1, "tenure_months": 5, "tier": "standard"}, "orders": [{"amount_usd": 149, "date": "2026-01-14", "id": "A-64525", "status": "failed"}], "thread": [{"role": "customer", "text": "My dashboard has been sluggish for the past day, and I’m not sure what’... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "request_information", "confidence": 0.458333, "probabilities": {"answer_directly": 0.316667, "close_no_action": 0.033333, "escalate_to_human": 0.073333, "execute_refund": 0.01, "request_information": 0.566667}}, "category": {"type": "choice", "label": "technical", "confidence": 0... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000023", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 149, "has_deadline": false, "money_involved": true, "prior_resolution": "promised but no... | |
customer_service__tr_customer_service_000024__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000024 | {"account": {"lifetime_value_usd": 635, "prior_tickets_90d": 0, "seats": 12, "tenure_months": 8, "tier": "enterprise"}, "thread": [{"role": "customer", "text": "I need the invoice for our Enterprise account immediately! We are in the middle of a major audit and I cannot find the records in the dashboard anywhere."}, {"... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "answer_directly", "confidence": 0.625, "probabilities": {"answer_directly": 0.7, "close_no_action": 0.003333, "escalate_to_human": 0.196667, "execute_refund": 0.0, "request_information": 0.1}}, "category": {"type": "choice", "label": "billing", "confidence": 0.9375, "probabilitie... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000024", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "none", "prior... | |
customer_service__tr_customer_service_000026__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000026 | {"account": {"lifetime_value_usd": 642, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 41, "tier": "free"}, "thread": [{"role": "customer", "text": "I'm really confused because I tried to log in like I usually do, but the button doesn't seem to do anything? I think I had a ticket about this a long time ago but I ... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "request_information", "confidence": 0.625, "probabilities": {"answer_directly": 0.2, "close_no_action": 0.0, "escalate_to_human": 0.1, "execute_refund": 0.0, "request_information": 0.7}}, "category": {"type": "choice", "label": "account", "confidence": 0.666667, "probabilities": ... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000026", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "unresolved", ... | |
customer_service__tr_customer_service_000027__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000027 | {"account": {"lifetime_value_usd": 68, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 2, "tier": "free"}, "thread": [{"role": "customer", "text": "I can't seem to find where you keep the invoices in this interface, so I guess I need you to send me a copy. Honestly, if it's going to be this difficult to manage my ... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "answer_directly", "confidence": 0.741667, "probabilities": {"answer_directly": 0.793333, "close_no_action": 0.006667, "escalate_to_human": 0.066667, "execute_refund": 0.0, "request_information": 0.133333}}, "category": {"type": "choice", "label": "billing", "confidence": 0.8125, ... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000027", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "none", "prior... | |
customer_service__tr_customer_service_000032__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000032 | {"account": {"lifetime_value_usd": 380, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 5, "tier": "standard"}, "orders": [{"amount_usd": 598, "date": "2026-02-19", "id": "A-24938", "status": "pending"}, {"amount_usd": 598, "date": "2026-03-04", "id": "A-58038", "status": "refunded"}, {"amount_usd": 598, "date": "... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.666667, "probabilities": {"answer_directly": 0.133333, "close_no_action": 0.033333, "escalate_to_human": 0.733333, "execute_refund": 0.04, "request_information": 0.06}}, "category": {"type": "choice", "label": "account", "confidence": 0.583333,... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000032", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 598, "has_deadline": false, "money_involved": true, "prior_resolution": "unresolved", "p... | |
customer_service__tr_customer_service_000033__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000033 | {"account": {"lifetime_value_usd": 972, "prior_tickets_90d": 3, "seats": 1, "tenure_months": 49, "tier": "free"}, "orders": [{"amount_usd": 999, "date": "2026-03-06", "id": "A-72271", "status": "settled"}, {"amount_usd": 999, "date": "2026-02-16", "id": "A-14198", "status": "settled"}, {"amount_usd": 999, "date": "2026... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.729167, "probabilities": {"answer_directly": 0.083333, "close_no_action": 0.0, "escalate_to_human": 0.783333, "execute_refund": 0.0, "request_information": 0.133333}}, "category": {"type": "choice", "label": "account", "confidence": 0.5, "proba... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000033", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 999, "has_deadline": false, "money_involved": true, "prior_resolution": "partially addre... | |
customer_service__tr_customer_service_000035__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000035 | {"account": {"lifetime_value_usd": 149, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 2, "tier": "standard"}, "orders": [{"amount_usd": 299, "date": "2026-01-24", "id": "A-64907", "status": "pending"}, {"amount_usd": 299, "date": "2026-01-06", "id": "A-87738", "status": "refunded"}, {"amount_usd": 299, "date": "... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.441667, "probabilities": {"answer_directly": 0.223333, "close_no_action": 0.03, "escalate_to_human": 0.553333, "execute_refund": 0.033333, "request_information": 0.16}}, "category": {"type": "choice", "label": "delivery", "confidence": 0.945833... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000035", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 299, "has_deadline": true, "money_involved": true, "prior_resolution": "none", "prior_ti... | |
customer_service__tr_customer_service_000036__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000036 | {"account": {"lifetime_value_usd": 1490, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 41, "tier": "free"}, "orders": [{"amount_usd": 19, "date": "2026-01-27", "id": "A-60115", "status": "refunded"}], "thread": [{"role": "customer", "text": "Hi there. I've been using the free plan for 41 months now without any i... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "answer_directly", "confidence": 0.6875, "probabilities": {"answer_directly": 0.75, "close_no_action": 0.016667, "escalate_to_human": 0.066667, "execute_refund": 0.0, "request_information": 0.166667}}, "category": {"type": "choice", "label": "account", "confidence": 0.904167, "pro... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000036", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 19, "has_deadline": true, "money_involved": true, "prior_resolution": "none", "prior_tic... | |
customer_service__tr_customer_service_000037__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000037 | {"account": {"lifetime_value_usd": 4631, "prior_tickets_90d": 5, "seats": 1, "tenure_months": 72, "tier": "standard"}, "orders": [{"amount_usd": 99, "date": "2026-03-22", "id": "A-19833", "status": "settled"}, {"amount_usd": 99, "date": "2026-03-28", "id": "A-80963", "status": "settled"}, {"amount_usd": 99, "date": "20... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.708333, "probabilities": {"answer_directly": 0.083333, "close_no_action": 0.0, "escalate_to_human": 0.766667, "execute_refund": 0.0, "request_information": 0.15}}, "category": {"type": "choice", "label": "delivery", "confidence": 0.916667, "pro... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000037", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 99, "has_deadline": true, "money_involved": true, "prior_resolution": "resolved earlier ... | |
customer_service__tr_customer_service_000038__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000038 | {"account": {"lifetime_value_usd": 316, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 11, "tier": "free"}, "thread": [{"role": "customer", "text": "Hello, I am checking on the status of my order. It has been a bit longer than the expected delivery window, and I was wondering if you could provide an update?"}, {"... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "answer_directly", "confidence": 0.845833, "probabilities": {"answer_directly": 0.876667, "close_no_action": 0.013333, "escalate_to_human": 0.015, "execute_refund": 0.005, "request_information": 0.09}}, "category": {"type": "choice", "label": "delivery", "confidence": 0.970833, "p... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000038", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "partially add... | |
customer_service__tr_customer_service_000039__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000039 | {"account": {"lifetime_value_usd": 229, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 14, "tier": "standard"}, "thread": [{"role": "customer", "text": "The platform has been performing extremely slowly all morning, and if this continues, I'm afraid I'll have to take my business elsewhere."}]} | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "request_information", "confidence": 0.333333, "probabilities": {"answer_directly": 0.1, "close_no_action": 0.0, "escalate_to_human": 0.433333, "execute_refund": 0.0, "request_information": 0.466667}}, "category": {"type": "choice", "label": "technical", "confidence": 0.979167, "p... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000039", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": false, "money_involved": false, "prior_resolution": "none", "prior... | |
customer_service__tr_customer_service_000040__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000040 | {"account": {"lifetime_value_usd": 1429, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 49, "tier": "free"}, "orders": [{"amount_usd": 49, "date": "2026-02-27", "id": "A-39330", "status": "pending"}, {"amount_usd": 49, "date": "2026-01-06", "id": "A-92887", "status": "refunded"}, {"amount_usd": 49, "date": "2026-... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "answer_directly", "confidence": 0.416667, "probabilities": {"answer_directly": 0.533333, "close_no_action": 0.016667, "escalate_to_human": 0.316667, "execute_refund": 0.0, "request_information": 0.133333}}, "category": {"type": "choice", "label": "account", "confidence": 0.570833... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000040", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 49, "has_deadline": false, "money_involved": true, "prior_resolution": "partially addres... | |
customer_service__tr_customer_service_000041__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000041 | {"account": {"lifetime_value_usd": 446, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 5, "tier": "free"}, "orders": [{"amount_usd": 999, "date": "2026-01-24", "id": "A-86387", "status": "pending"}, {"amount_usd": 999, "date": "2026-03-10", "id": "A-88077", "status": "settled"}, {"amount_usd": 999, "date": "2026-... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.75, "probabilities": {"answer_directly": 0.066667, "close_no_action": 0.0, "escalate_to_human": 0.8, "execute_refund": 0.0, "request_information": 0.133333}}, "category": {"type": "choice", "label": "delivery", "confidence": 1.0, "probabilities... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000041", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 999, "has_deadline": true, "money_involved": true, "prior_resolution": "partially addres... | |
customer_service__tr_customer_service_000043__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000043 | {"account": {"lifetime_value_usd": 208, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 3, "tier": "free"}, "orders": [{"amount_usd": 999, "date": "2026-03-09", "id": "A-17017", "status": "refunded"}, {"amount_usd": 999, "date": "2026-01-04", "id": "A-58989", "status": "failed"}], "thread": [{"role": "customer", "... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "answer_directly", "confidence": 0.7625, "probabilities": {"answer_directly": 0.81, "close_no_action": 0.026667, "escalate_to_human": 0.026667, "execute_refund": 0.003333, "request_information": 0.133333}}, "category": {"type": "choice", "label": "account", "confidence": 0.941667,... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000043", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 999, "has_deadline": false, "money_involved": true, "prior_resolution": "none", "prior_t... | |
customer_service__tr_customer_service_000048__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000048 | {"account": {"lifetime_value_usd": 881, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 14, "tier": "free"}, "thread": [{"role": "customer", "text": "I’ve been with you for 14 months on the free plan, but I need to move to a lower tier immediately. I have a firm deadline at 5 PM today to get this sorted, please he... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.458333, "probabilities": {"answer_directly": 0.233333, "close_no_action": 0.033333, "escalate_to_human": 0.566667, "execute_refund": 0.016667, "request_information": 0.15}}, "category": {"type": "choice", "label": "account", "confidence": 0.825... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000048", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": null, "has_deadline": true, "money_involved": false, "prior_resolution": "none", "prior_... | |
customer_service__tr_customer_service_000049__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000049 | {"account": {"lifetime_value_usd": 3497, "prior_tickets_90d": 1, "seats": 1, "tenure_months": 60, "tier": "standard"}, "orders": [{"amount_usd": 38, "date": "2026-02-24", "id": "A-41622", "status": "failed"}, {"amount_usd": 38, "date": "2026-01-19", "id": "A-95313", "status": "pending"}, {"amount_usd": 38, "date": "202... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.658333, "probabilities": {"answer_directly": 0.156667, "close_no_action": 0.006667, "escalate_to_human": 0.726667, "execute_refund": 0.02, "request_information": 0.09}}, "category": {"type": "choice", "label": "delivery", "confidence": 0.858333... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000049", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 38, "has_deadline": true, "money_involved": true, "prior_resolution": "resolved earlier ... | |
customer_service__tr_customer_service_000050__clean | customer_service | S1 | act | none | 5 | teacher | customer_service__tr_customer_service_000050 | {"account": {"lifetime_value_usd": 577, "prior_tickets_90d": 0, "seats": 1, "tenure_months": 8, "tier": "free"}, "orders": [{"amount_usd": 298, "date": "2026-03-23", "id": "A-38807", "status": "failed"}, {"amount_usd": 298, "date": "2026-03-27", "id": "A-98913", "status": "failed"}], "thread": [{"role": "customer", "te... | {"action": {"criteria": {"answer_directly": "The assistant can resolve this itself with information it already has.", "close_no_action": "No further action is warranted; the matter is settled.", "escalate_to_human": "Hand off to a human agent with the appropriate authority.", "execute_refund": "Issue the refund or cred... | {"action": {"type": "choice", "label": "escalate_to_human", "confidence": 0.541667, "probabilities": {"answer_directly": 0.083333, "close_no_action": 0.016667, "escalate_to_human": 0.633333, "execute_refund": 0.0, "request_information": 0.266667}}, "category": {"type": "choice", "label": "billing", "confidence": 0.9333... | {"status": "act", "reasons": [], "modalities_requested": ["text"], "modalities_used": ["text"], "modalities_ignored": []} | {"case_id": "customer_service__tr_customer_service_000050", "base_case_id": null, "workflow": "customer_service", "segment": "S1", "degradation": "none", "n_questions": 5, "label_source": "teacher", "latent_factors": {"amount_usd": 298, "has_deadline": false, "money_involved": true, "prior_resolution": "none", "prior_t... |
Kriterion Decisions v0
Dataset de decisiones tipadas para Kriterion — un modelo de decisión multimodal que
no genera lenguaje: devuelve choice / score con probabilidades calibradas y un
gate de abstención.
Esquema: el cuerpo de POST /v1/systemone. Cada caso trae varias preguntas tipadas y
cada respuesta es una distribución, nunca una etiqueta única.
⚠️ Este es un dataset PARCIAL y deliberadamente sesgado a la abstención. No es un benchmark. Léase la sección «Lo que NO tiene» antes de usarlo.
Lo que tiene
3 200 filas · 2 852 train / 348 validation (split por case_id, sin solapamiento).
| segmento | filas | etiqueta de | qué es |
|---|---|---|---|
| S1 limpio in-distribución | 1 200 | teacher | conversión de LocalLLaMA/typed-decisions train |
| S3 degradación | 2 000 | programa | 500 casos × 4 condiciones, emparejados con su gemelo limpio |
Reparto de gate.status: act 1 200 · abstain 1 000 · review 1 000.
Condiciones de degradación de S3:
| condición | status |
reasons |
|---|---|---|
empty_state |
abstain |
["empty_state"] |
noise_only |
abstain |
["noise_only"] |
context_truncated |
review |
["context_truncated"] |
cardinality_exceeds |
review |
["cardinality_exceeds"] |
Esquema
Campos anidados como JSON-string (igual que typed-decisions): gold tiene forma
distinta por tipo de pregunta y Arrow no infiere un esquema limpio de dicts heterogéneos.
| columna | tipo | qué es |
|---|---|---|
id |
str | <workflow>__<caso>__<condición> |
state |
json-str | la entrada |
questions |
json-str | preguntas tipadas + instructions + criteria |
gold |
json-str | distribuciones gold |
gate |
json-str | status · reasons · modalities_requested/used/ignored |
prov |
json-str | procedencia: segmento, gemelo limpio, factores, fuente de etiqueta |
workflow · segment · status · degradation · label_source · case_id · base_case_id · n_questions |
str/int | columnas planas de conveniencia |
from datasets import load_dataset
import json
ds = load_dataset("<repo>", split="train", streaming=True)
for row in ds:
state = json.loads(row["state"])
gold = json.loads(row["gold"])
gate = json.loads(row["gate"])
break
Dos decisiones de diseño
1 · La abstención no se aprende de un teacher. La misma entrada produce confianza 0.99
en un modelo y 0.155 en otro — la confianza es una propiedad del modelo, no del caso. Por
eso las 2 000 filas de S3 están etiquetadas con un programa sobre propiedades
verificables de la entrada, y llevan label_source: "program". Sólo S1 lleva teacher.
2 · abstain ⇒ gold UNIFORME. Si la entrada no lleva información, la distribución
honesta es uniforme. Así la abstención es aprendible desde la distribución, no sólo
desde una cabeza aparte. En review se conserva el gold original: el déficit es parcial y
no se sabe cuánto desplaza la respuesta — el aviso lo lleva gate.status. Esto es
provisional y hay que medirlo.
Lo que NO tiene
- Ninguna modalidad no textual. Cero imagen, vídeo o audio. Todo es texto.
- S2 (ambigüedad genuina), S4 (pares
modality-critical), S5 (conflicto multimodal), S6 (cobertura de primitivas × modalidades). noulno aparece. Está prohibido por defecto y se emula conchoicede dos claves neutras (yes/no), marcado conemulated_from: "noul"en el gold.- Nada de es/pt/zh. Sólo inglés, heredado de la fuente.
Procedencia
- S1 se deriva de
LocalLLaMA/typed-decisions(Apache 2.0, split train). Su gold es la media de 3 muestras de un teacher de ~4 B, así que mide acuerdo con ese teacher, no corrección. - El split
testdetyped-decisionsNO se usa aquí, a propósito: es el único conjunto donde se puede comparar contra Jev, Kev y Laya a la vez, y se contamina en cuanto se entrena sobre él. - Las 2 000 filas de S3 son generadas por nosotros, de forma determinista (semilla
20260929). Se versiona el generador, no el dataset. - Construido con
scripts/b1/build_dataset_v0.py.
Limitaciones
- El gold de S1 es sintético — distribuciones de un teacher. Es un techo de imitación.
context_truncatedrecorta al 30 % por el medio, conservando principio y final, que es lo que hace un presupuesto de contexto real. No es un truncado limpio.cardinality_exceedsinflacriteriacon distractores solapados, no degenerados. Se probó que los degenerados producen un artefacto que lleva a conclusiones falsas.noise_onlyes literalmente ruido aleatorio. Sirve como control negativo, no como simulación de una entrada real degradada.- No hay división por idioma ni por modalidad porque no hay ni idiomas ni modalidades.
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