Dataset Viewer
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stringlengths 13
377
| label
int64 0
76
| label_text
stringclasses 77
values |
|---|---|---|
I believe my credit card was stolen.
| 41 |
lost_or_stolen_card
|
Can you tell me the cost of a transfer?
| 56 |
top_up_by_bank_transfer_charge
|
I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.
| 17 |
card_payment_wrong_exchange_rate
|
May I receive a different card pin
| 21 |
change_pin
|
I see some transactions that I don't recognize. I think someone stole my details.
| 22 |
compromised_card
|
Where can the pin be located?
| 38 |
get_physical_card
|
Where do I go to edit my personal details on my account?
| 30 |
edit_personal_details
|
Are there limits with top-up?
| 60 |
top_up_limits
|
How long does it take for a transfer?
| 67 |
transfer_timing
|
Can someone assist me with explaining how I can unblock my pin?
| 49 |
pin_blocked
|
An unauthorized payment is in my app
| 16 |
card_payment_not_recognised
|
In what ATM can I change my pin?
| 21 |
change_pin
|
There is a cash withdrawal on my statement that I don't recognize
| 20 |
cash_withdrawal_not_recognised
|
Is it possible to exchange USD and GBP on the app?
| 33 |
exchange_via_app
|
I would like to know if I can top up with Google Pay.
| 2 |
apple_pay_or_google_pay
|
Do I need to go to an office to change my pin?
| 21 |
change_pin
|
Why was the exchange wrong for the item I purchased?
| 17 |
card_payment_wrong_exchange_rate
|
I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.
| 17 |
card_payment_wrong_exchange_rate
|
I think someone stole my card because I can't find it.
| 41 |
lost_or_stolen_card
|
i disagree with a charge
| 16 |
card_payment_not_recognised
|
What is the purpose of requiring my identification?
| 74 |
why_verify_identity
|
The cash withdrawal I took seems to be off. The exchange rate is wrong.
| 76 |
wrong_exchange_rate_for_cash_withdrawal
|
What are the steps for the identity checks?
| 69 |
verify_my_identity
|
I bought an item and the exchange rate was wrong.
| 17 |
card_payment_wrong_exchange_rate
|
I tried activation my card and it didn't employment
| 0 |
activate_my_card
|
I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.
| 61 |
top_up_reverted
|
My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times.
| 27 |
declined_transfer
|
Is there a reason my top up hasn't gone through
| 47 |
pending_top_up
|
There's a Direct Debit payment in my account that I didn't make
| 28 |
direct_debit_payment_not_recognised
|
Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?
| 20 |
cash_withdrawal_not_recognised
|
My card payment might have been reverted.
| 53 |
reverted_card_payment?
|
There's a card payment I didn't make
| 16 |
card_payment_not_recognised
|
I received my salary in the wrong currency. How do I change this?
| 50 |
receiving_money
|
What currencies does google pay top up accept?
| 2 |
apple_pay_or_google_pay
|
Can I use this card at any ATM?
| 3 |
atm_support
|
My card hasn't came in the mail yet?
| 11 |
card_arrival
|
Can i have a card to my daughter?
| 39 |
getting_spare_card
|
Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.
| 15 |
card_payment_fee_charged
|
What do I do if I think someone managed to get my card information?
| 22 |
compromised_card
|
How can I change my PIN even though I'm out of the country in Austria at the moment?
| 21 |
change_pin
|
I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.
| 27 |
declined_transfer
|
Which ATMs am I allowed to get money from?
| 3 |
atm_support
|
Who charged me a fee for paying by card?
| 15 |
card_payment_fee_charged
|
I am seeing in the App a payment that its not mine
| 16 |
card_payment_not_recognised
|
Where can my card be delivered?
| 43 |
order_physical_card
|
It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.
| 52 |
request_refund
|
After inputting the wrong pin too many times, can you now help me unblock my pin?
| 49 |
pin_blocked
|
Help Me! I lost my card. What should I do?
| 41 |
lost_or_stolen_card
|
Close down my account. I don't like your service.
| 55 |
terminate_account
|
What is the appropriate age for my child to be able to open an account?
| 1 |
age_limit
|
My card payment wasn't accepted.
| 25 |
declined_card_payment
|
Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.
| 27 |
declined_transfer
|
Who gets support?
| 24 |
country_support
|
How can I use my credit card to transfer money?
| 62 |
topping_up_by_card
|
Is the 1 pound charge going to be reimbursed on my card?
| 34 |
extra_charge_on_statement
|
My card has been swallowed by an ATM
| 18 |
card_swallowed
|
The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?
| 35 |
failed_transfer
|
I didn't withdraw the amount of cash that is showing up in the app.
| 20 |
cash_withdrawal_not_recognised
|
Even though I added money ey to the card, I couldn't use it
| 47 |
pending_top_up
|
What do I do to close my account?
| 55 |
terminate_account
|
Why is my physical card not working?
| 14 |
card_not_working
|
Do I have to pay more for exchanges?
| 31 |
exchange_charge
|
The app shows Direct Debit payments that I didn't make
| 28 |
direct_debit_payment_not_recognised
|
I need it delivered on a certain date.
| 12 |
card_delivery_estimate
|
You did not apply the correct exchange rate for an item that I bought.
| 17 |
card_payment_wrong_exchange_rate
|
Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.
| 25 |
declined_card_payment
|
Why was I charged an extra fee from the ATM?
| 19 |
cash_withdrawal_charge
|
Do all businesses take this card?
| 10 |
card_acceptance
|
What should I do if the passcode doesn't work for me?
| 44 |
passcode_forgotten
|
Can I auto top if I'm low on funds?
| 4 |
automatic_top_up
|
Why has my withdrawal not posted?
| 46 |
pending_cash_withdrawal
|
Why was I charged an extra fee when using a card?
| 15 |
card_payment_fee_charged
|
Can I update my details?
| 30 |
edit_personal_details
|
My top up was denied in the app.
| 59 |
top_up_failed
|
I might have been charged on my debit statement by fraud.
| 28 |
direct_debit_payment_not_recognised
|
Please help. The card won't work.
| 14 |
card_not_working
|
I want to use my account before identity verification
| 74 |
why_verify_identity
|
My son has just turned 13, is he old enough for an account?
| 1 |
age_limit
|
I want to deactivate my account.
| 55 |
terminate_account
|
Which ATMs accept this bill of fare ?
| 3 |
atm_support
|
What is happening? I have tried to transfer money 5x already. Is the system down? This shouldnt be happening as this is a basic transfer.
| 35 |
failed_transfer
|
If I wanted to make a change from GBP to AUD what is the process?
| 33 |
exchange_via_app
|
How come my card payment has been declined?
| 25 |
declined_card_payment
|
I recently bought an item using my card and I was charged an extra fee why is this?
| 15 |
card_payment_fee_charged
|
I am still waiting for a transfer to show
| 48 |
pending_transfer
|
I am waiting on this refund, hurry up.
| 51 |
Refund_not_showing_up
|
I am still waiting for the cash to be returned from a cheque I deposited!
| 6 |
balance_not_updated_after_cheque_or_cash_deposit
|
Where can I use my card?
| 10 |
card_acceptance
|
I need several cards per day. And I need to be able to throw away all of the cards I make.
| 29 |
disposable_card_limits
|
There is a Direct Debit that I don't recognize.
| 28 |
direct_debit_payment_not_recognised
|
Why is it asking me to verify my identity
| 74 |
why_verify_identity
|
Will a transfer incur a fee?
| 56 |
top_up_by_bank_transfer_charge
|
Do I have to manually top up once I'm too low?
| 4 |
automatic_top_up
|
What are the countries you support.
| 24 |
country_support
|
May I exchange currencies with this?
| 33 |
exchange_via_app
|
Why is my transaction taking so long to complete?
| 66 |
transfer_not_received_by_recipient
|
How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok
| 5 |
balance_not_updated_after_bank_transfer
|
I have a problem! The ATM stole my card!
| 18 |
card_swallowed
|
I am not able to see the card PIN anywhere?
| 38 |
get_physical_card
|
Is there a way to get around fees
| 15 |
card_payment_fee_charged
|
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