Dataset Viewer
text
null | inputs
dict | prediction
list | prediction_agent
stringclasses 1
value | annotation
stringclasses 2
values | annotation_agent
stringclasses 1
value | multi_label
bool 1
class | explanation
null | id
stringlengths 36
36
| metadata
null | status
stringclasses 1
value | event_timestamp
null | metrics
dict |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
null |
{
"explanation": "The customer is asking a factual question and does not express any sentiment.",
"text": "What does it mean to have a pending cash withdrawal?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
2645b438-1b81-470f-9752-713777ea545a
| null |
Validated
| null |
{
"text_length": 130
}
|
null |
{
"explanation": "The customer is simply asking a question and does not express any sentiment.",
"text": "Do you accept cash?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
2f4c4270-fdd8-49b7-8be3-7c64853e2299
| null |
Validated
| null |
{
"text_length": 96
}
|
null |
{
"explanation": "The customer is making a request for assistance, which does not indicate a positive or negative sentiment.",
"text": "I need to reset my passcode, this one isn't working"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
30393b47-4e34-41ba-90c6-a3899a2f303e
| null |
Validated
| null |
{
"text_length": 158
}
|
null |
{
"explanation": "The customer is asking a question and does not express any sentiment.",
"text": "How do I query a payment on my card? It looks like I have paid for the same thing twice."
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
413f4564-7aa1-47d5-bd54-dc4ea6c7eb22
| null |
Validated
| null |
{
"text_length": 158
}
|
null |
{
"explanation": "The customer is simply asking a question and does not express any sentiment.",
"text": "Is there an extra fee to exchange currencies?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
47f7f9b2-ecfe-4b51-9295-199c3360b0e8
| null |
Validated
| null |
{
"text_length": 122
}
|
null |
{
"explanation": "The customer is expressing dissatisfaction with their card payment having the wrong exchange rate, indicating a negative sentiment.",
"text": "My card payment had the wrong exchange rate"
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
negative
|
Danis-MacBook-Pro.local
| false | null |
482b3daf-1005-408e-9996-ff97a1552852
| null |
Validated
| null |
{
"text_length": 175
}
|
null |
{
"explanation": "The customer is asking a factual question and does not express any sentiment.",
"text": "What do you do to transfer money to my account?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
4abdecc8-a71e-4c1a-8a85-41a6c90c15aa
| null |
Validated
| null |
{
"text_length": 125
}
|
null |
{
"explanation": "The customer is asking a question without expressing any sentiment.",
"text": "I have a cash withdrawal in my statement. Why is that?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
negative
|
Danis-MacBook-Pro.local
| false | null |
56493d31-232b-4eaf-af93-df0ccde6ef72
| null |
Validated
| null |
{
"text_length": 122
}
|
null |
{
"explanation": "The customer is expressing frustration with being charged twice for the same purchase, indicating a negative sentiment.",
"text": "I was charged twice for the same purchase!"
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
negative
|
Danis-MacBook-Pro.local
| false | null |
60cc44c3-3a22-4aba-ac58-f8bac569b991
| null |
Validated
| null |
{
"text_length": 162
}
|
null |
{
"explanation": "The customer is expressing concern and worry about their account security, indicating a negative sentiment.",
"text": "There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account."
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
negative
|
Danis-MacBook-Pro.local
| false | null |
611bc264-338f-48c2-90eb-d2456c455bdd
| null |
Validated
| null |
{
"text_length": 242
}
|
null |
{
"explanation": "The customer is asking a question rather than expressing an opinion, so the sentiment is neutral.",
"text": "Why do the top-ups need to be verified?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
6e75a86b-c78d-482e-ae02-840259b7571e
| null |
Validated
| null |
{
"text_length": 137
}
|
null |
{
"explanation": "The customer is expressing frustration with the slow processing of their check deposit, indicating a negative sentiment.",
"text": "The check I deposited yesterday isn't listed yet. Isn't that pretty slow? I need to see the balance increased by that check."
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
negative
|
Danis-MacBook-Pro.local
| false | null |
7258de41-d310-46bb-b623-bdd818c45826
| null |
Validated
| null |
{
"text_length": 247
}
|
null |
{
"explanation": "The customer is simply asking a question and does not express any sentiment.",
"text": "Do you have an option for auto top up?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
7670d94b-723b-4d58-8d0b-b3abd1543299
| null |
Validated
| null |
{
"text_length": 115
}
|
null |
{
"explanation": "The customer experienced an error when attempting to top up, indicating a negative sentiment.",
"text": "I got an cancellation error when I was topping up."
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
negative
|
Danis-MacBook-Pro.local
| false | null |
85ff91f2-9fd7-434d-8f94-f4c985ef7f4e
| null |
Validated
| null |
{
"text_length": 144
}
|
null |
{
"explanation": "The customer is asking a question without expressing any sentiment.",
"text": "Why do I see an extra €1 charge on my statement?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
negative
|
Danis-MacBook-Pro.local
| false | null |
8bed3f9e-4aee-48bb-af30-28bfdfef859d
| null |
Validated
| null |
{
"text_length": 116
}
|
null |
{
"explanation": "The customer's request indicates frustration and disappointment that their attempt to get cash from the ATM was unsuccessful.",
"text": "I tired to get cash in the ATM but it was cancelled"
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
916ba486-6952-408a-9144-90a38ac15660
| null |
Validated
| null |
{
"text_length": 177
}
|
null |
{
"explanation": "The customer is expressing frustration with an issue that has not been resolved, indicating a negative sentiment.",
"text": "I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?"
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
negative
|
Danis-MacBook-Pro.local
| false | null |
9222752d-117a-4972-a565-c7a7c7f730a0
| null |
Validated
| null |
{
"text_length": 241
}
|
null |
{
"explanation": "The customer is expressing dissatisfaction with the extra fee, indicating a negative sentiment.",
"text": "In my statement, I got a €1 extra fee."
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
98eaaec3-bf2e-4a7c-b102-bf92f04bfc65
| null |
Validated
| null |
{
"text_length": 134
}
|
null |
{
"explanation": "The customer is expressing concern about a fraudulent charge on their account, indicating a negative sentiment.",
"text": "I think I am a victim of fraud. I noticed there was a charge on my account that I didn't do because I haven't touched my card today. Can you please reverse the charge and refund my money?"
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
negative
|
Danis-MacBook-Pro.local
| false | null |
9a0536ff-e9ac-4c70-9595-c2979f784594
| null |
Validated
| null |
{
"text_length": 301
}
|
null |
{
"explanation": "The customer is expressing frustration and urgency due to the delay in their cash being available, indicating a negative sentiment.",
"text": "I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now."
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
negative
|
Danis-MacBook-Pro.local
| false | null |
a270a238-bd25-41fe-9713-ff3c1bbb50f2
| null |
Validated
| null |
{
"text_length": 252
}
|
null |
{
"explanation": "The customer is expressing a belief, but not expressing any sentiment about the situation.",
"text": "I believe that a card payment I made was cancelled."
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
a5e62f7d-a590-4580-92e6-a3a6f4e22f07
| null |
Validated
| null |
{
"text_length": 142
}
|
null |
{
"explanation": "The customer is asking a factual question and does not express any sentiment.",
"text": "Am I permitted to have a spare card?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
a78b1dfe-8f02-45cf-af7b-eede36c8abc6
| null |
Validated
| null |
{
"text_length": 114
}
|
null |
{
"explanation": "The customer request does not express any sentiment, so it is classified as neutral.",
"text": "How do I troubleshoot my contactless?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
ab522a0b-9180-48d7-b615-8f3f85323c4c
| null |
Validated
| null |
{
"text_length": 122
}
|
null |
{
"explanation": "The customer is asking a question without expressing any sentiment.",
"text": "What do I do with my \"decline\" message on a transfer?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
ad6f3965-df10-4066-a48a-680ad08d5dbb
| null |
Validated
| null |
{
"text_length": 121
}
|
null |
{
"explanation": "The customer is asking a question without expressing any sentiment.",
"text": "How can I sign up for a virtual card?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
b76175c5-1f06-493f-a102-41a9eae50fac
| null |
Validated
| null |
{
"text_length": 105
}
|
null |
{
"explanation": "The customer is asking a factual question and does not express any sentiment.",
"text": "What is the maximum transactions for one disposable card?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
d3749931-6fc6-4c28-94d3-c90e4133318e
| null |
Validated
| null |
{
"text_length": 135
}
|
null |
{
"explanation": "The customer is simply asking for information and does not express any sentiment.",
"text": "What's the tracking on the card you sent?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
d78c0d99-d5d2-485d-adc3-921644d09d91
| null |
Validated
| null |
{
"text_length": 123
}
|
null |
{
"explanation": "The customer is asking a factual question, not expressing an opinion or emotion.",
"text": "Is the top-up amount unlimited?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
d7ed8c6e-fb7b-42b2-bde7-b0287c5f70dd
| null |
Validated
| null |
{
"text_length": 112
}
|
null |
{
"explanation": "The customer is expressing frustration with not being able to access money from the ATM, indicating a negative sentiment.",
"text": "I couldn't get money from the ATM"
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
d9b2b1ac-a709-4be8-a098-e7f8757cba92
| null |
Validated
| null |
{
"text_length": 155
}
|
null |
{
"explanation": "The customer is making a request for a service, which does not indicate any sentiment.",
"text": "will you be able to activate my card"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
e89b77c4-88cf-42a4-9e85-ac693dd28ee8
| null |
Validated
| null |
{
"text_length": 123
}
|
null |
{
"explanation": "The customer is asking a question without expressing any sentiment.",
"text": "Why would a cash withdrawal be pending?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
negative
|
Danis-MacBook-Pro.local
| false | null |
ea33e318-edcd-4fb3-9ff6-71b07b48179d
| null |
Validated
| null |
{
"text_length": 107
}
|
null |
{
"explanation": "The customer is expressing frustration and disappointment due to their items being stolen, indicating a negative sentiment.",
"text": "My things were stolen and I need to know if I can still use this app."
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
f0fdc692-e440-420a-995d-7197ac15c478
| null |
Validated
| null |
{
"text_length": 193
}
|
null |
{
"explanation": "The customer is expressing frustration and confusion about being charged for getting cash, indicating a negative sentiment.",
"text": "Why was I charged for getting cash?"
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
f20f2b0a-9264-4cf9-999f-a75e845e9652
| null |
Validated
| null |
{
"text_length": 159
}
|
null |
{
"explanation": "The customer is asking a question rather than expressing a sentiment, so the sentiment is neutral.",
"text": "Why do I need to verify my identity?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
f5564d20-0414-4da1-a61e-c9e24bf090a8
| null |
Validated
| null |
{
"text_length": 135
}
|
null |
{
"explanation": "The customer is asking a question without expressing any sentiment.",
"text": "Why is there a direct debit set up in my name?"
}
|
[
{
"label": "neutral",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
neutral
|
Danis-MacBook-Pro.local
| false | null |
f5fc6791-777a-45fc-8edd-38469c63b8ed
| null |
Validated
| null |
{
"text_length": 114
}
|
null |
{
"explanation": "The customer was unable to get the cash they needed from the ATM, indicating a negative sentiment.",
"text": "I needed cash from the ATM but I couldn't get it."
}
|
[
{
"label": "negative",
"score": 1
}
] |
Danis-MacBook-Pro.local
|
negative
|
Danis-MacBook-Pro.local
| false | null |
fcb633dc-8563-4e03-9d7b-9545e9d646e1
| null |
Validated
| null |
{
"text_length": 148
}
|
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