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what a dump!!! I was flown up for an interview and put up here, will never ever come back on my own! Let's start with some positives! The air condition worked great and the bed and pillow were comfortable and the room was a decent size, didn't feel closed in or anything but that's where it ends. The closet is tiny, the main bar for hanging clothes is like a child's closet and only gives you 3-4 feet so you have to bend your clothes half way, the section that's longer is filled with the ironing board and iron, if you take those out there's a little more room for longer clothes. Only 2 drawers and one is filled with a spare blanket, i threw that on the floor with the iron and ironing board to make room for my stuff. Now here's a biggie...the only furniture is two night tables, two 70's looking card room looking chairs and an ottoman...NO DESK OR TABLE!...WTF!!!. I come for an interview, want to do a little work to prepare and i'm sitting on the bed writing and if i wanted to eat something in my room it would be tricky, maybe roomservice leaves you the rolling table hopefully because i don't know where i would eat an entree with a knife and fork. No electrical outlets near the bed for my CPAP machine (for sleep apnea) or cell phone charging or lap top, two outlets in room but to tables near them. The engineer cam, pulled out the bed and there was an outlet behind there for my machine to plug in but had to call and wait for that. I was told i had free WiFi but when i went to use it i couldn't get thier log in screen so i called the front dest and was transferred to an outside company that fixed the problem but it was 20 minutes or tech support and opening different windows and sitting on hold before we got it going....Speaking of Windows, they do not open, not even a little. Only 33 channels on the television and please tell me "what hotel in this day and age doesn't have complimentary HBO?"...answer...this one! Now there was an ice machine and buckets on the floor and an empy space where the vending machines probably were but nothing there now and no place to buy a can of soda in the lobby either. Last and least, the bathroom!. Tiny!!! it had this stainless steel sink that looks like it came from and airplane with zero counter space to put stuff, only 2 small shelves over the toilet and those are filled with glasses and soaps and other stuff (oh and my little shampoo bottle was used by previous guest and only 2/3 filled) I measure and the toilet is less than 4 inches from the wall so when you sit on it your pressed against the wall and have to move when you need to grab toilet paper to wipe and although plenty of good hot water for the shower there was very little on the base of the tub for slipping and i had to be really careful while in it not to slip because I'm just not a law suit kind of guy. All in all, if I was a tourist on a limited budget and really didn't know better or was planning on just sleeping in the room and being gone 16 hours of the day it may be ok but if you have work to do or are a women I would not recommend this place at all. They told me the hotel was just purchaed and changes are being made but i would never book a room here unless i could physically walk inside and see for myself first. Come to NYC frequently and only stayed in one place that was worse but could have cared less because i was only there to sleep and that was it

AVOID, AVOID, AVOID, AVOID We booked this hotel thinking it was a good quality resort. But the service was RUDE, the reception was awful, my mother can hardly walk and they sent us to the top of the hill, the suite is ok, but not acceptable for the price you pay, you even have to pay for the internet in your room. We arrived each day at night and the room was not cleaned. The amenities or the ambiance won't make up for the terrible service they give. You have much better options anywhere else in Phoenix.

Superb Stay in Time Square I stayed at this hotel with my wife this past weekend. It was her birthday and we planned on going to a show with dinner, shopping, etc. Our room was clean and well appointed. It had a very modern motif. The bathroom was a nice size as opposed to some closets I had seen in some other NYC hotels. The bed was also very comfortable. The location is perfect. The staff was courteous and very helpful. I also thought it was reasonably priced. We will stay here again when we come back to NYC. I would highly recommend this property.

Top Hotel in Chicago I travel to Chicago almost every week and stay at the Waldorf Astoria. It's a quiet hotel, rooms are classy, and the staff if extremely helpful but not over the top. I highly recommend staying at this hotel when in Chicago.

BEAUTIFUL HOTEL!! This hotel is great! Clean, beautiful lobby, wine and music in lobby in the evening. Great restaurant! The bellman were very helpful. The room service was lacking - didn't take time to listen to my order. I ordered room service everyday I was there and they got it wrong everyday. Beside that it is a nice hotel very clean and quite location on the riverwalk.

NOT BAD Here's the deal: it's not the Ritz Carlton, but it's not a Hampton Inn either. For the price point and the location--it was a very good experience. Mentioned it was our anniversary at check-in--- dessert and bottle of sparkling grape juice with champagne glasses were in our room later that evening... nice touch. The location is great. Loved it being attached to the Epicenter---which has one of the best movie theaters I've ever been in, some good dining establishments and a CVS pharmacy---which were open on the weekend. Some other food establishments (Starbucks, Einstein's Bagels, Chick-Fil-A) that are attached to hotel and a little closer...are only open when Bank of America is open.... M-F. This is an older hotel --probably built in the late 70s/early 80s (a guess)---but it's been maintained well. Room was missing a mini-bar key and a hair dryer, but calls to the front desk remedied those situations quickly. I didn't mind the parking fee given that's typical for practically any downtown hotel in any city. Free internet access with select Omni membership (sign up on the Omni website). Pool area with city view quite nice. Nice fitness room next to pool entrance. Bottom line: a good experience... we plan to stay there again.

****Warning****Don't take your family here. This place sucks and this is no place for a family to spend a weekend or a day in its infested with bugs and the police is constantly being called out not safe at all the conditions are poor and they really need to shut this place down.

Great For Families Stayed here have no negative things to say. Staff was friendly and helpful. Room was clean. Hotel had breakfast every morning which we took advantage of. Dinner served M through Thurs. Got a one room suite a which allowed us separation from the kids. Main areas appeared kept. Exercise room had modern equipment. Beds were comfortable. We will always look at staying at any Homewood location for future vacation destinations.

Typical pricey large hotel - nothing special. Spent one night at the Hilton New York before heading to the Staybridge Times Square (see separate review on that hotel). The Hilton is your typical overpriced, very large hotel lacking in true customer service.

No clean sheets in 5 days We just needed a clean room to sleep in. We checked in and went to the room. The room was filthy. We pulled back the sheets to find them dity, and soiled. I went to the desk, and they said that they havent had clean sheets for 5 days. I cant even imagine the still booking rooms like that?

An oasis of calm in the city, with views over Bay Bridge Thanks to this stay, the Joie de Vivre hotel chain is my new must-stay for USA. Blissful form beginning to end, and could not have been more different from the colour pop W Hotel in downtown where i spent the previous week. We ended our SF trip here, following time out in Yosemite and the setting, decor and staff approach were the perfect calm and tranquility we needed. Even better, the amazing staff upgraded us to a waterfront room with the most spectacular view of the Ferry Building and the bay bridge. Located right on the start of Embarcadero, Vitale is perfecly located for walk or street car and a few blocks away from catching a cable car. Amazing roof top terraces to relax with a drink and take in the view, and a spa. Dining is excellent, great good in a very cool hang out. The absolute quirkiest of mini bars, including canned oxygen! Free wifi, adds the cherry to the cake.

Good location and staff My husband and I stayed at this hotel in September 2012. He was working and I was tagging along for the ride! The location of the hotel is great, just two blocks over from 5th Ave and in walking distance of the Empire State, Grand Central Station, Central Park, The Highline etc. It's right next to 28th St subway and is just 4 stops from the great shops around Spring Street, Bleeker St and Broadway. Just around the corner from the hotel there's also a good deli called Bread & Butter where you can buy salads, wraps, burritos, soups, hot buffet food, beer, wine, cakes, stirfrys, fruit etc, etc! Great for a snack to keep you going whilst pounding the streets of NYC. Our room was really big by American standards with a massive bed. The room was really clean and well decorated and had a big flatscreen tv, a fridge, an iron etc. The hairdryer wasn't great but not a deal breaker. The hotel itself was quiet but the noise from the road was a bit annoying...bin vans collecting glass bottles and rubbish at about 5am. There isn't much the hotel can do about that I guess and it's always wise to take earplugs to hotels I think! I used the gym which has a runner, cross trainer, bike, weights and a swiss ball.It also has a tv. It's not massive or particularly flash but I think that's pretty standard for a hotel gym. We didn't eat at the restaurant except when we had the complimentary breakfast which was fine. It was cereal, bagels, toast and ham and cheese every day which gets a bit dull...but when you're in NYC why would you want to eat at your hotel everyday anyway? We were also given two free drink tokens for the bar and received very strong drinks in exchange! I thought that was a nice touch, it doesn't happen in many places. They also had a live jazz band playing a few nights which was really lovely. On the subject of free stuff, the hotel also has free wifi which is really useful. The staff members at the hotel were really lovely, friendly and helpful and I really enjoyed chatting with them. They were always happy to help out with directions, travel advice and bookings etc. When they said they'd do something they just got it done, they couldn't have been more helpful. This hotel did the job for me...comfy, clean, good location, nice people working there.. so I'd recommend it for a city break.

Would definitely go back! Just stayed there last evening, March 31. The room was wonderful, clean, fresh. I was greeted with smiles and offers of assistance from the moment I opened my car door. The desk staff was very helpful and accomodating. There is valet parking that is OPTIONAL but you can park your own car, but there is still a parking fee. It is downtown, it costs to park there. One of best stays I have had in a hotel.

For the price, it's alright Same as everyone below has said - it's not the newest building or certainly even updated recently. Interestingly, looked like the bathrooms had had a facelift in the last 5 years with newer tile and countertops, but for some inexplicable reason they kept the brass-and chrome 80s looking faucets that were so well worn the brass had rubbed off. Seems like a strange choice but whatever. Gym was tiny, outdated and stuffy once you got going. Elevators were TINY (which explains partially why no vending machines on any floor), and at one point, the people arriving in the lobby while we were waiting for an elevator had to PRY the doors open to get out of the elevator. I took the stairs after witnessing that. Thank goodness we were on 4. Internet was a fortune at $15 a night when I'm already paying $50 a day for parking...but never fear. There is a Starbucks right down the alley from the Whitehall (less than 2 mins walk), so we just had our breakfast there and enjoyed the free wifi. Good price, and a great location, but the reasons for the great price were quite clear.

Just fine for what you get We stayed at this hotel for two nights. It's not in the most exciting area, unless you're a big fan of power lines, but we were attracted to the price and proximity to the airport. Rooms were shabby but clean, with clean sheets and towels. The whole place smelled a bit musty, but the pool looked well-maintained and breakfast was, as other reviewers say, nothing fancy but adequate. Shower and air conditioner worked great. Felt pretty safe--there's a deadbolt and a hinge lock in addition to the regular lock. Staff were very friendly. And for those with allergies and the like, I will add that neither the aforementioned mustiness nor the A/C had an adverse effect on mine--thought I'd mention since I've had problems in other hotels! Overall, it's not the worst place to stay if you're in town for a night or two.

Simple, clean, great location A great value in the perfect location!!! Lots of shopping and restaurants, walking distance to the financial district, Chinatown, the Market Street cable car line, and tourist tours. We arrived at the hotel at 10:30am, and were immediately able to check in. The room was a little noisy because it was immediately above the bar, but it was okay because we were out late anyway. The staff members were all very kind and helpful. The room was clean and comfortable, but simple. It was an excellent value, however, only $102 per night to stay 3 nights over Easter weekend.

ok for a night Requested a high floor......ended up on 6th floor. Great view of the Air conditioning unit of the building behind the hotel. -No aeroplane noise -Hotel room comfortable enough for an overnight. Bed and pillows were good. -airconditioning cold but rumbled -Bathroom- small and a low ceiling. At 6'2" it made me feel a bit closed in. No hot water to start with. Next day I had hot water. Shower head loose in wall and had to bend to get under it. Very noisy room. Between people talking in the corridors and kids running up and down I didnt get much sleep. (went to bed at 9pm). Then in the early hours of the morning someone services the soft drink machine next to my room . They werent quiet at all ! This is serviced by the free buses from LAX and is less than 5 minutes drive. I arrived at 7am and was advised room wasnt available - fair enough as I was early. Asked to come back at 12 and it should be ready. Concierge was helpful enought and sol me a ticket to the trolley bus tour that departs almost outside. turns out that didnt leave until 9am so had 2 hours to kill. If you have nothing to do then do the tour- cheap and fills in time. Alternatively take the big blue bus to Santa Monica. Stay here again ? depends on price. Nicer (but smaller) rooms than the Radison LAX but a lot more expensive.

Nice Lovely hotel good alternative to Hilton/Marriott standard amenities, which i find somewhat boring. Fairfax is part of SPG Luxury Collection. It has superb stuff, excellent location with short walk to subway and Dupont circle restaurants. This used to be Ritz Carlton Hotel before, and a hangout for diplomats. It is really an Embassy Row surrounded by Indian, Indonesian, Marrocan Embassies, and many others are down the block. When choosing this hotel it make sense to use AAA discount. I may put you in very attractive rate. I found one for $127 on SPG website, Hilton was $270 for the same days. Rooms are quieter when away from the the elevators and main entrance. I was not impressed with breakfast downstairs, poor selection and extremely overpriced. There are many breakfast options nearby. Another negative is expensive parking $40/night and kinda old elevators, not that they look old they sounded old:). They were making sounds like we were going to get stock any minute, it was always a subject to jokes with fellow riders. But over all we loved the place. Highly recommend it.

Excellent for pre and post Children's Hospital stay We stayed at this location for 5 nights before my son was admitted to Children's Hospital Boston, and we will stay there for another 2 weeks after he is discharged tomorrow. Our experience was excellent. We stayed in a king studio suite which had plenty of room for a lengthy stay as well as providing my son and I with a small refrigerator and microwave. The hotel provides a nice breakfast with egg, turkey sausage, oatmeal, self-operated Belgian waffle maker, and milk and juice. In the evening the manager's reception offers a small meal instead of cocktails which is much appreciated by the families with loved ones in the hospital. The menu alternates between tacos, hot dogs, Asian theme (chicken or beef with vegetables, spring rolls, and rice), and fajitas. This is best described as a main course for you to supplement with chips. The free shuttle from the airport was a blessing - drop off and pick up each hour between 6a and 10p. You will have to wait for the scheduled times, but free is worth the wait! They also offer a free shuttle to the Longwood area hospitals which operates on the hour fron 6a to 111am and 3p to about 8, I believe. This was fantastic as we came from Florida for my son's spinal surgery and used the shuttle for all of the pre-op visits. There is a CVS and McDonalds within walking distance, although in the neighborhood, I would confine walking to the daylight hours. Taxi to Prudential Center for mall, tour pickups, and dining out was about 12.50+ tip. My son's discharge date has been changed 3 times, and there never has been an issue changing the reservations to the next day. I am always anxious about calling as the hotel is sold out, but everyone has been friendly and concerned for my son instead of complaining about the loss of one night's revenue when I called to change things. My son has also been thrilled with the daily treat and bottle of water left in the room- I believe for joining Hilton Honors program ( free to join). He was thrilled to look for the special treat that arrived every day but one during our stay. It was a real pick-up for him to see popcorn or best of all M&M's waiting when he returned from a long day of tests at the hospital! Thank you for treating us so well, and we look forward to our return tomorrow"

Worst customer service ever experienced My daughter arrived at the hotel after a long flight, and was immediately refused the room which we had booked through Easy to book, as she did not have the debit card that I had used to book the room. She was asked for a credit card, which she does not have, and again informed that she would not be allowed to stay at the hotel without a credit card. After two hours of me attempting to communicate with the hotel manager on the telephone from the UK - my daughter was allowed to use her debit card. I then had to cancel my original booking, and my daughter was charged a higher room rate at the hotel than I had paid on line with Easy-to-book. The staff at Hotel Pennsylvannia are the rudest staff I have ever encountered in any hotel around the world. They continued to be rude and dismissive throughout my daughter's stay. One member of the reception staff was even yawning as she answered my telephone call one morning. The rooms are old, but adequate. Maid service is daily, however, a request had to be made on several occasions for the beds to be made. Even though the hotel is in the most central tourist location, the terrible attitude of the hotel staff unfortunately stays with us, and we will not be returning to this hotel.

Nice location-close to cruise pier and transit I stayed in this hotel using Marriott points for one night while attending a meeting inn Boston. I chose it due to best value for my points. As a Lifetime Platinum member, I hoped to at least get a nice room with some sort of view, other than a parking lot or construction site. When I arrived, I was given a room with 2 beds overlooking nothing. Part of the Elite benefits guarantee is that I get my chosen room type (King), a welcome amenity and an upgrade to best available room. None of that happened, and honestly, the staff at the front desk during check in were all aloof and indifferent. I really felt insulted, as though staying on points made me less than desirable. Give me a break! Upon contacting the manager on duty and suggesting that I either get my guaranteed benefits, or they could pay me the $100 cash that is part of the program, a nice king room, on a concierge floor, with a view miraculously became available. This room was very clean and comfortable and had a great view of the cruise pier. From that point on, and once I spoke with another manager, things got better. The guest services staff that worked later in the day were much nicer, except for the Concierge who told me flat out that I should walk to the pier area and that mass transit did NOT go there. The distance was about 1/2 a mile (in July?? In hot humid weather? NO!) AND in fact, the silver line stopped RIGHT opposite the door to the pier. But I digress. The hotel was very clean and comfortable. I attempted to get a cocktail and dessert in the lounge that evening but no one came around to take my order after sitting there for 20 minutes. I relocated to the restaurant where I did manage to get something as a sweet treat. The menu is very 'foodie' oriented and I was somewhat disappointed with the selections, even for dessert. Everything on the menu had at least 1 ingredient that i cannot eat. That said, the chef was kind enough to make me something using alternate components and it was very good. (Strawberry shortcake with normal whipped cream as opposed to creme fraiche) The concierge lounge was lovely although the attendants were basically just filling things in, cleaning and not interacting with guests. I really miss actual 'concierge' personnel in the lounges and I have grown to dislike the food servers that have replaced them. Not to say that they are bad, but if you have a Club/Concierge lounge, there should be someone there who has INFORMATION and who does not just look at you with a blank " I DUNNO" stare. All in all the hotel was very nice and I would likely stay there again, but only with points, or a reasonable rate. (The rates were going for close to $500 NIGHT when i was there...ugh) And I will say that the second manager with whom I spoke really "gets it" and he was nice and helpful. The hotel is also walking distance to a wide array of dining options and again, it's easy to get the Silver Line to South Station or the airport-thus traveling around is a breeze.

Great location and friendly staff! I recently stayed at the Hyatt Regency Baltimore a few weeks ago for work and had a great experience! It was my first time in Baltimore and I was happy to arrive and see that the hotel is right next to the famous Inner Harbor. You can walk to everything!!! Upon arriving, I was promptly greeted by the friendly and attentive staff. The rooms were clean and decent sized. The best part of the room was the mini-bar! It was like having your own personal 7-Eleven in your room. Definitely a nice added touch. The gym and outdoor pool are really nice and much larger than you would expect a hotel would have. In addition, every time I left the hotel, there was always someone at the lobby that would say hello or even offer a drink or snack. The only recommendation I would have for the property is to change out the ironing board covers since when I tried to iron my khaki pants, I got markings on them that transferred from the cover and ruined them. Besides that, I highly recommend staying at the Hyatt Regency Baltimore for your business or personal travel.

Beware of booking a room as a gift A close friend of mine booked a suite at the Hyatt on Capital Square - State Street on October 27th for a wedding gift - we were married that day and after the ceremony were tired and just wanted to get into a comfortable room. We arrive - had the valet take our car - the wait was about 10 minutes for that; we get to the check in desk and they had our reservation but said that the room had not been paid for. My friend had already called at 5:00 that day to confirm that everything was fine - she had faxed over her credit card information and everything else they needed - the clerk said he couldn't find it. He expected us to pay for this room. I said no way - we would just leave. So I called my friend's sister and she spoke to the manager and she ended up paying for our room with her card. Needless to say both women were furious at our treatment. She explained we had just gotten married and were tired and the room had been paid for. The manager insinuated that my friend who had booked the room hadn't talked to anyone there - that she was lying; and they acted like we were trying to commit identify fraud. For such an expensive hotel the service was abominable. I will never stay there again and I will never recommend it. So after my friend ended up paying the manager said he would upgrade our room. If what we got was an upgrade I'll take an economy MOTEL anytime over this. The fact was: we got a regular room - we walk in - no lights in the bathroom - a dirty washcloth on the shower rod. My friend had also ordered champagne for us and flowers and chocolates on the bed; none of these items were in the room. When she finally got ahold of me she asked if these items were in the room - I said no. So she spoke to the manager and identified the people at the hotel that she had spoken to - apparently he was familiar with the people she had spoken with - and also apparently they don't do their jobs well. We did not notify anyone of the light situation - we just wanted to go to bed - we were exhausted from a very long day. We left early in the morning and will never go there again. I found out when I returned to work that this manager assured my friend that they were sending up hot appetizers and a mini-bar to our room - she thought this had been done - IT HAD NOT. I don't know whose room they sent these items to but it wasn't ours. So he lied to her - a hotel manager LYING? Then I find out that they DID charge her credit card - gosh I thought he said they didn't have her information? So more lies????? And they charged her for the items that we never saw!!!!!! This place was a rinky dink dive and a disgrace to Columbus - to lie to a guest saying they were upgrading our room - to find nothing that had been ordered - to have no lights in the bathroom - dirty washcloth - really? THIS IS AN UPGRADE??? Do they even clean the rooms? We were half afraid to sleep in the bed. Our perfect wedding day ended up being a miserable wedding night - we would have rather just gone home or gone to a motel out of the city which would probably have been more guest friendly.

Don't stay here This hotel was rated by Priceline as a 4 star hotel. If I could give it a -1 I would. It looks like a prison, feels likes a prison, and makes me want to be in prison because that might be better. We checked out after one night of torture. Rooms are stark white. Furniture is old and run down. No amenities whatsoever. Hallways are hot and will remind you of a jail cell. Good luck trying to get 2 people in their "double" bed. It is definitely a twin bed on steroids.

Brand new. Rooms spotless. Bathrooms spotless. Many free amenities Stayed two nights with teenage daughter for soccer tourny. Easy parking. C/I no hassle. Hot beverages, fresh apples, water w/lemons all waiting for you in lobby. Nice. Room small but comfortable and linens and bedspreads smell beautifully CLEAN. Free wi fi. Pantene Hair Products. Free continental brkfast w/ waffles, yogurt, cereal, fresh fruits, hot oatmeal, microwaveable egg sandwiches and brkfast burritos, muffins, toast,fresh fruit, juices, milks, etc etc. A bit cramped as many teams there and not much seating as half is bar stool/table seating. Nice big TV in area. Microwave available for use during day. Gym small but new and clean w/ new LifeCycle equipment, water, sanitizing wipes, towels. 24 hrs a day. Laundry facilities free and will give you detergent. Ice machine and beverage machine w/ popular drinks like Arizona IT and Gatorade in it. Business center in front area w/ printer and two terminals. Outdoor pool facility- too cold did not check it out. Nearby walking distance-- taco bell and mcD' and a walk in dr office Free shuttle to area shopping dining that runs all day into late evening.White Marsh Mall and other stores w/ just about every store you could think of including IKEA. NO PETS.

The Moderne shines in NY City My daughter and i recently had the pleasure of spending 2 nights at The Moderne in NY City. What a great find! Wonderful room. Great location. Fair price. A staff that was SOOOOO helpful and cheerful. We will be back! Linda Fraser (Minneapolis MN)

Not clean and not safe The photo is the sheet that was on the bed upon arrival 11.9.12. Yes, those circles were wet. The truck battery was stolen overnight while parked in their lot. The bathroom in the public hallway overflowed and soaked the carpet.

Do not go to this hotel Dont go to this hotel, the room are dirty, the bad staff , and the lift is in bad condition, dangerous. The room are noisy. The situation of the hotel is good. Adding a lilltle bit more and you can have a better hotel. My advice, never go to this hotel.

Nice Hotel BUT PRICEY The hotel itself was very nice. It was in a nice location, and the room was very clean. However, like most hotels in D.C. the hotel was not worth the price. The parking garage is reminiscent of a horror movie. The garage makes very little navigational sense and is very dimly lit. The food options in the hotel were limited and extremely pricey. However, I was here for business and the conference rooms and ballroom were very nice. The hallway outside the International Ballroom was also very neat with all of the pictures of the presidents. All in all this was a nice hotel but everything there was extremely pricey.

Convenient (though sketchy) location, average value Perfect location for what brought us to the City: dinner at Farmerbrown and a little shopping. Boutique hotels are sort of hit or miss, and this one was a near miss: 1. Valet parking is a must because it's a sketchy 'hood and that's the only way your car will be safe. Plan on the extra $30. 2. They've cleaned and spruced and added some bright colors, but it's kind of like lipstick on a pig without the practical upgrades like sound attenuation. We could even hear the zipper on someone's suitcase getting zipped next door. 3. We stayed in room 210 which had a direct view of the rooftop compressors. We didn't come for the view, so that wasn't a big deal, but it was pretty unattractive. 4. First flush on the toilet necessitated a call to the front desk for a plunger. 5. Bed and pillow were comfortable and the temp in the room was surprisingly comfortable for an old building. Bottom line: convenient location, average value.

Incredibly helpful and friendly I arrived just as it started to rain. Not only did the front desk folks provide me with an umbrella, but they were kind enough to allow me to park in front for over an hour while I checked in, took a shower, and prepared to go to my meetings. Throughout the weekend, they were always pleasant and ready to serve. The room was a typical Courtyard room, very modern and in pristine condition. There was a wonderful view overlooking the lake. The room had a refrigerator, which was also helpful. The breakfast buffet was diverse and plentiful and fresh. Thank you!!! The garage parking, $20/night, seemed to be plentiful, and so even though there are a fair number of columns to be mindful of, there seemed to be plenty of spaces to choose from.

This place is a dump! Thought moving closer to the airport for a very early morning flight would have been a good idea. HUGE mistake. My room, room 155 smelled as though there was a rotting animal somewhere in the room. I had a customer dinner appt and only had time to change and leave. By the time I got back to the room it was too late to switch rooms. I stuffed all of my things in the closet to keep them from getting the room stench on them. I turned the air conditioner to the coldest and buried myself under the bed covers to keep the stench off of my. The room was filthy and disgusting. The carpeting was actually sticky. I travel a lot and stay in a lot of hotels every year and this is easily the worst i have stayed in over the course of the last 3 years. VERY BAD EXPERIENCE.

Not up to Marriott standards This hotel has a great location - which, I suppose, justifies the cost. I suppose. Honestly, I'd look for somewhere else because the room was tiny and very dated and the bathroom was even worse (though it was relatively clean). Pretty much nothing here was what I'd expect from a full-service Marriott. For instance, the towels were more like those at the Fairfield (fine if you're paying Fairfield prices) ... the front-desk staff was not friendly (bordering on rude) ... the food was average during the one meal I was forced to have at the hotel. Of course, there are a zillion excellent dining options around here - so it's not like you are stuck eating at the hotel ... unless, of course, you're there for a conference - as I was. Suppose I should note the meeting space is decent - perhaps the best thing I can offer about this property beyond the location. All in all, I'd recommend looking elsewhere - unless you are required to be here or burning points.

Older rooms, good service. The rooms have had some updating but were a little tired (ink stain on the carpet, etc) but the service was very good. Everyone was friendly upon our arrival and we were pleased with room service. While it's not the most deluxe hotel, it is very nice and I would stay there again. The bed was just okay and could definitely be updated. Location is excellent. We could look right out of our window on Michigan Ave. at the Apple store across the street.

Horrible customer service This hotel is a joke. no one cares if you're happy or comfortable. the internet is only available in the lobby and it's super slow. the ceiling in my bathroom had major water damage, carpets are disgusting and the elevators couldn't be slower. the worst part of the stay was again the customer service or lack there of. horrible, will never stay here again!

Not as good as it could and should be.... The location is excellent - especially if attending a conference at the GRB. The hotel certainly believes that it is very good; the manager leaves a message in each room referring to attention to detail. But that is the problem. For such a "grand" and expensive hotel the details are absent. Polystyrene cups; limited supply of tea; no shoe cleaning supplies; no sewing kit; no mouth wash; modestly sized t.v; and furniture starting to look chipped and worn. I tried to get my room safe fixed but, in the end, gave up. And, inevitably, relatively high charge for parking; high daily charge for internet; and tax-upon-tax-upon-tax so that the final bill was considerably more than expected. On the positive side, the rooms were spacious and the bed was comfortable. Also no problem with the public areas.

Cheap, reasonably clean and relatively friendly Cheap, reasonably clean and relatively friendly. Very old though. Just one lift (old and slow), and paint pealing on walls. For the price though, quite good for NY. You can easily do much worse in New York. Location is a couple of blocks from nearest subway, but not bad. Closest is L line which is only good as a connection really, but if you walk a bit further (5 mins) to Union Square you a number oflines to choose from.

BedBugs When we checked out of The Warwick Hotel, I showed the manager the bed bug bites I had received the night before. I was fine when I went to bed, but had multiple bites on my arms when I woke up the next morning. Having spent a lot of money at the Warwick Hotel for a suite, the last thing I expected was to come home covered in bug bites on my arms. When we got home, we had to wash all the clothes contents of our suitcase and we left the suitcase out on our porch with the hope that cold temperatures might kill any bugs that might have hopped a ride home with us. I have pictures from when I woke up that morning and some from today, since they are getting more itchy and painful. I went to my local pharmacy where the pharmacist confirmed. Today I got a call from the security manager (?) to let me know they had found no bugs - I find that pretty offensive - being called by security as if I am lying. No offer of help, nothing. This whole thing has completely disgusted me.

Needs updat We stayed in a junior-suite. Nice big room but furniture and carpet certainly could use an update. Bed; big and comfortable. Shuttleservice to the galleria is great. Reception very helpful and breakfast good.

my stay I Love this Baymont . It felt like Home for me and my family. Kids played is pool had a blast. They surve Choclate cookies :) Over all this hotel will do what ever to make your stay comfortable .

Safety Concerns The lock on my room did not work very well, a gentle push on the door opened it, no key required. I reported this to the front desk on my first morning but it did not get fixed that day. I reported it again the second morning and it was fixed the second day. The front desk is closed overnight, yet the front door is always unlocked. Anyone can enter the hotel, no key required. Room was fairly clean except for the mystery stains on two of the chairs. Hallway, lobby and stairwells were in serious need of vacuuming.

Very disapointed. For the price i paid $369 a night i thought i would stay in a top hotel in beverly hills, the rooms are not quite taken care of, the towels in the room are very small and old, thy should change for new ones, no pillow selection, the housekeeping was awful, they always left garbage in the room, take too long to bring an extra towel, the restaurant is very nice but the rest of the hotel looks kind of old, the carpet in the hall had stains, and many of the halls smelled like marihuana, generally too much money for such poor benefits i rather next time stay at other hotel for that price.

Room smelled like a dead rodent We arrived around 9pm after a long day drive with two children. The minute we walked in the room, an overpowering odor like that of a decaying rodent hit us like a sledgehammer. We immediately went to the front desk and they gave us some room spray (which really didn't help at all). Unfortunately, there were no other rooms available and it was late at night so we decided we would have to try it. We thought we would get used to the smell, but we didn't. It greatly interrupted our sleep. We happily checked out in the morning after a brief swim (no clean towels to be found by the pool and literally 20-30 used towels all about the pool area). I asked to speak to the manager on the way out so he/she could come smell our room. I was told the manager (Tawni H) was on the phone "with corporate talking about a computer issue" and couldn't get off the phone but would call me. I am still waiting for that call. The person at the front desk said it is a city issue - I am not sure what it is, all I know is that it smelled like a dead rodent and no one was remotely helpful in addressing the issue. NEVER stay here.

top notch great big rooms, excellent restaurant, great service - terrific location!! view aren't the best, but the physical plant and the service an location make up for it - we had just a perfect weekend - they go out of their way to make yo feel special!!

Plenty of Personality with a few Quirks Ahhh, Queen Anne - cookie-cutter you definitely were not. First the good - you can't help but feel at home with the friendly staff, numerous antiques dotting the interior, a very lovely lounge area, internal staircases and other Victorian-style features throughout. It is not the most conveniently located hotel in San Francisco, at least to the main tourist destinations. However, with the city being a great walking town, this was no issue for us. We left our car behind during our second day of our stay and easily made it to destinations on the Embarcadero, South of Market, and so forth. Those with mobility issues will definitely want to either take a cab or transit, as the hotel is located up on a hill. We had one quirk and one issue with our room. The quirk was the heating unit - for our room, the unit was located in the bathroom, so we had to leave the door open to get heat into the main space. The one issue was the shower - the stopper would not stay in place, thus forcing us into tub baths for the first night. To their credit, the shower issue was fixed as promised when we returned from our travels the next day. Bed had plenty of sleep and decorative pillows and the mattress seemed to be middle-of-the-road (neither too firm or cushy.) We did make use of the guest computer to print out our boarding passes for our super-early departure the next night. As we needed a car for other parts of our trip, we were appreciative of the nearby parking lot for hotel guests. However, be mindful that the space is limited - what is not a big lot in the first place has spaces reserved for other neighborhood entities. If you get in super late, you may have to scramble for a space elsewhere. Other features they have but did not get to partake in included the breakfast and tea & biscuits, use of a fitness center, and wi-fi access in the public areas. All things considered, including the fairly good rate we got for booking somewhat off-season, we'd stay here again - a solid three-plus rating for me.

Beautiful property in the heart of the city Everything you'd expect from a Westin Hotel. Well appointed spacious rooms, comfortable beds, plush robes, 24 hour room service, and in the heart of downtown Denver between Larimer Square, the Tabor Center, and the 16th St. Mall. Lots of great restaurants, shopping, live theatre, and music. The pool is indoor/outdoor, and there is a large outdoor terrace to enjoy. (Unfortunately the hot tub is not currently working due to changes in ADA regulations) Our room had a beautiful bay window that overlooked the skyline of the city. Lovely hotel.

typical resort hotel, nothing special I was booked here for a conference and was quite excited about the Frank Lloyd Wright architecture and history. There are old photos all around the hotel and the lobby is interesting, but overall it was a disappointment. I don't think the modern iteration with its 8 pools and condos all over the place likely matches Frank's vision. My room had a vaguely "mission" decor but the furniture was not even real wood and the veneer was chipping off - quite a disgrace given that this style is all about function, honest materials, etc. My room was absolutely tiny with a small window, a dirty skylight and worn carpet. I had to have the service people in to repair the broken safe and the heat that didn't work (service was very responsive however, and problems were fixed promptly). It's a sprawling resort with gym, spa, tennis, golf, 2 restaurants, etc, but everything is pay as you go, and it is not close to anything, so once you are here, you are trapped and forced to pay outrageous prices (they have a small cafe with starbucks coffee at more than twice starbucks prices!). The restaurants had average decor, average food and slow service. If you have a rental car and are here mainly for the golf, it may be OK, but otherwise I'd skip it. However, I did have an amazing massage in the spa - ask for Brad, he was great!

The General Manager, Darcy Hambrick, UNPROFESSIONAL On day two of our stay, we were disappointed with a few items, so we called and spoke with Darcy Hambrick. Ms Hambrick was argumentative, condescending, combative, and plainly rude. She even hung up on us, and when we attempted to call her back, she instead sent a typed note to us via a maintenance worker. Now is that incredibly childish? We checked out that same day and went to another hotel. The problems we encountered, other than Ms Hambrick, were: 1. There was dried blood on the wall by the sink! 2. On day 1, housekeeping did not get to our room - we had to call the front desk at 3 pm. 3. The breakfast bar did not heave meat, contrary to HInnExpress policy. Ms Hambrick tried to justify this by saying the gravy was meat. Can you believe that??!! 4. Despite 6-7 people waiting for the breakfast bar to open at 6:25 am, the staff refused to open it five minutes early. Ms Hambrick tried to justify this by saying the hotel has policies, and that the staff follow those policies; the rules have priority over guest services!

Great Staff and Great Room The hotel location was great : almost in front of the empire state building. When we went there, there were some renovation work going on so the hotle offered us breakfast and wine and cheese in compensation (we did not hear anything and could enjoy a brand new bedroom). Moreover, the staff was really friendly and professional. I would definitely go back there for a next trip in NYC !

Below average and hidden charges If you are familiar with the Holiday Inn Express brand, you will find some similarities here. They have the standard room amenities, breakfast, etc. The problem is that this hotel needs a serious cleaning. It is below average for a Holiday Inn Express. The hallways smell of smoke, the carpets are very dirty, and the hallways feel closed in, and dark. Location: Calling this 'Rivercenter Area' is misleading. It is 1/2 mile from the Rivercenter. On the other side of the expressway and railroad tracks. It is convenient to Sunset Station, but that is about it. As others have stated, they do offer a free shuttle service to areas downtown which can make up for this. They also have free parking which you will not find closer to the riverwalk. Hidden Charges: I booked this as a 2 night stay through a well known hotel discount site. One where you choose the cost, the amenities, and the location, and they tell you the hotel after you pay. I booked this for 2 adults and 2 children.... yet upon check-in, I was charged another $10/night to have 2 beds. Obviously this is a way for the hotel to bring in additional revenue... but it is very misleading when I booked it for 4 people. We obviously weren't going to fit in one bed. I voiced my displeasure, but the attendant couldn't do anything about it.

Better than expected The hotel is better than the typical roadside springhill. Room was mostly quite although bed was worn and sagging was acceptable. Had paul mitchel soap that many marriott family hotels are going to. Had microwave and fridge something i think all spring hill brand has. Staff while friendly didn't seem as professional as other places. Example was trainee couldn't figure out how to check me in and had to wait for help, had forgot something a bit later after valet parked car, they had me go find the car on my own rather than escort me or go get it for me although was polite, room service never answer phone so had to go down to bar and order. Though the roomservice salmon was very good and faster than expected once ordered. I asked about shuttle to pike market and was told shuttle goes only on the hour and will drop me several blocks away as they dont go there- seems tacky, ended up having my friend pick me up since i didn't want to pay a cab or deal with parking and was only like a mile away. I've been sour on the spinghill brand but this was an experience that improved the brand image for me, guess it helps when expections are low. Oh and the elevator was a fast one, so many are really slow so i liked this.

run down room We came here as part of a promotion with the Manhattan club. Room was on the 4th floor and very run down. Curtains and walls were very dirty. The air conditioning was totally broken. We were fortunate that it was pleasant outside so we could open the windows. Oh, the windows looked out onto other rooms and all of the rooftop ventilation units. Luckily we usually sleep with white noise. The room was a nice size, and the bed was fairly comfortable. Safe was the largest I've ever seen. I would stay here again if I got a good price as the location was good. Elevators were so slow we often skipped them and took the stairs.

It ain't like it use to be! We have stayed at the Chicago Ritz in Water Tower Place for several years and it was truly one the US's finest hotels. We missed a few years and came back this December and it's gone from 5 to 4 stars. One example, how often do you pay over $400 a night then get charged an extra $10 a day for wi fi. It just isn't as classy a place.

Dinner and Room with a View This was our weekend to celebrate our 30th wedding anniversary. We had stayed here before, probably for a previous anniversary but I wanted this to be special. Booked it online, requesting a Queen premiere room. Made dinner reservations, also online, at the Harvest Moon Grille (delicious meal!) within the hotel. Perfect setup for dinner and hotel, altogether. Everything was beautifully and tastefully decorated for Christmas. When we checked in we were told we were on the 10th floor. We we entered the room we realized the hotel staff had upgraded us as a surprise for our special occasion! We were in the penthouse room with two balconies overlooking uptown Charlotte, a huge bathroom, king bed and lots of room to lounge around. Beautiful room, great service. Would highly recommend to anyone wanting a special place to stay, even if it's not the penthouse suite!

Close to Union Station The hotel was within easy walking distance to Union station (and Amtrak) and also not too far from downtown LA. The Flyaway bus leaves/arrives at the back of Union station and is a cheap ($7) trip to/from the airport. My comments regarding breakfast are the same as "Sueexplore's" review. Our room on the fourth floor was small but adequate with a table, two chairs, dressing table with mirror and chair, TV (with limited choice of channels), a good sized bathroom with good exhaust fan. The weather was hot when we were there but the room air conditioner worked effectively. The bed was king sized and comfortable. The room was quiet.

NO HOLLYWOOD in Hollywood Hotel I do not recommend this hotel at all. Actually the only thing which was ok about that hotel was the location (near to the metro station) but still it was not really Hollywood-like there... I couldn't stand the breakfast - every day the same artificial food :/ The rooms could have been cleaner ... The people working there were really unfriendly and everything seemed to be a problem for them (well and I thought there are no problems in Hollywood - in fact, there are...) All those problems made my opinion about this place. I will never go back there.

Bring your inhaler worst place ever. I have stayed in many a Red Roof Inns and have never had such a bad experience. The clerk at the front desk was a charm. It went down hill from there. I choose a room upstairs because I'm a single mom traveling with 2 children and thought we'd be a little safer. I didn't have to worry about being mugged instead I had to worry about being able to breath. Apparently the roof had leaked at some point and the room had a very strong mold odor. We had to cover our noses and breath with a peice of our personal colthing over our faces. All of the rooms had the same issue. We ended up sleeping in the car. When I spoke with another clerk that had come in he didn't want to refund the room cost. My advice, ask to see the room before you give a payment! This experience soured me on Red Roof Inns.

Yet One More Stay at a Fine Hotel (I Have Stayed at this Hotel Many Times in the Past 28 Months)! This is probably my sixth or seventh review of this hotel since I started staying here in September of 2010. Since that time, I have stayed at this property well over 125 days, in over 15 separate reservations/stays (which would theoretically qualify me to write 15 separate TripAdvisor reviews for this hotel, but that would be waaay to much work, and in any case, TA allows only one review per 90 days for any hotel. ....), with a number of the stays being 10 days in length, or longer. Interestingly, while I am a Platinum Elite member of the IHG/Holiday Inn Priority Club and have earned tons of Priority Club points over the past 2.5 years, all of my points, until very recently, have been earned solely via stays at this hotel (i.e., the Holiday Inn SoHo); I finally broke my Holiday Inn SoHo-only streak recently by staying just one night earlier this month (Nov. 2012) at a Holiday Inn Express in Las Vegas, NV; that is the only other IHG or Holiday Inn property at which I have stayed in over 14 years. I am writing this current review in late November 2012, while in the middle of a rather long stay here at the hotel. I like this hotel, and that is why I keep coming back to it; it is as simple as that. In fact, whenever I need to stay in lower Manhattan, and need to be anywhere near Tribeca, Chinatown, SoHo, LES (Lower East Side) or Greenwich Village, I choose only this hotel. In fact, the only other hotel in Manhattan in which I have spent any significant time in the past 12 years is the New Yorker Hotel in the Midtown West area, which is where I stay whenever I need to see clients in that area. I have largely covered what I like about this hotel in my three or four previous TA reviews over the past 2.5 years, but here is a brief recap of the highlights: -- with only a very few and rare exceptions scattered across the years, I find the staff, whether they be managers, front desk staff, housekeepers, or the bell staff, to be very helpful, attentive and responsive, and very often willing to go well beyond the basic definition of their duties to help to meet the needs of their guests. In fact, during my last lengthy stay here, in September, I noticed one front desk staffer, apparently a new staffer at the trainee level, who did not seem to be particularly skilled at treating guests and other people with respect, and I have noticed during my current visit that she is no longer working here as a staff member; it is reassuring to me to see that the hotel management pays attention to qualities such as care, attentiveness, helpfulness and responsivity (or lack thereof) in its staffers. -- I consistently find the ground floor entry, the second floor lobby, the restaurant seating area, the hallways, and the rooms to be very clean, well-furnished, and very presentable. -- While it is true that hotel rooms in hotels located in Manhattan, and particularly rooms in the under-$700 per night price range, are small compared to hotel rooms in many other parts of the USA (and that is simply due to the realities of very high real estate prices and very high property taxes here in NYC), I have consistently found that the rooms in this hotel, while still on the small side, are considerably larger than comparably-priced rooms in other nearby hotels in the same price range, and even considerably larger than comparably-priced rooms at the famed and storied New Yorker Hotel (also a very good hotel), which is located in the Midtown West area of Manhattan. -- The location here is great: While the hotel itself is located in lower SoHo, it is mere yards from Chinatown, Little Italy, NoLita, the Lower East Side (LES), and TriBeCa, and just a short walk from lower Greenwich Village, Washington Square and Union Square. (For those who use NYC's excellent subway system, there are subway stops, all of them on Canal St., for over a dozen different lines located within a short distance of the hotel; I tend not to use subways myself, and rather, I either walk or take a taxicab. ...) -- Whenever I have encountered small problems during my stays here, the staff and management have been very responsive in remediating the problems as quickly as possible. As a case in point, I always rent a refrigerator during each of my stays here, and when I checked in here for this current stay about 12 days ago, I was advised by hotel staffers that, while they were well aware that I always prefer to rent a refrigerator for my room during my stays, there were currently no refrigerators available for me, simply because the hotel was jam-packed with FEMA employees and other federal employees who were working in NYC post-Megstorm Sandy, and that many of these long-term guests had asked for refrigerators. As a result of this, it was explained to me, there were simply no rental refrigerators available at the moment. However, several managers, including the Front Desk director, and the Housekeeping director, assured me personally that they would do everything possible to find me a fridge as soon as possible, and all the more so because I am a frequent guest of the hotel and also because I am a Priority Club Elite member. The bottom line for ths story is that by 2 PM the next day, they had delivered a rental refrigerator to my room. -- I have consistently found management and staff to be helpful in other ways as well. As just one case in point, I notified the hotel in advance of my arrival (about 12 days ago) for my current stay that I was hoping to get early check-in, as I anticipated arriving at the hotel by around 1 PM or 1:30 PM, which is considerably earlier than the standard hotel check-in time of 3 PM (interestingly, I recently stayed in a hotel elsewhere in NYC where the posted standard check-in time was 4 PM!). The front office/desk manager quickly responded, assuring me that they would likely be able to accommodate my request for an early check-in when I arrived at the hotel. Well, as luck would have it on the day that I was due to arrive here, I checked out of my midtown hotel (where I had spent the previous four days) a bit early, and my taxi ride to lower SoHo was unusually quick, and thus I arrived at the hotel at just after noontime, well over an hour earlier than I had expected. Nonetheless, when I presented myself at the front desk for check-in, I was assured that they had a room waiting for me, and, within two minutes, I was in my room and unpacking for a lengthy stay! And now, simply because I have spent so much time at this hotel over the past 2.25 years, I would like to take a few moments and respond to some rather puzzling and even bizarre comments for this hotel that I have noticed in TA reviews for this hotel over the past few months: "No fridges in rooms" This is true, but the reviewer missed some points. As is true with most hotel rooms in NYC in the sub-$600 price range, the rooms do not have refrigerators, but rental refrigerators are easily available; all you need to do is ask the front desk for a rental fridge. "You must pay for Internet" This is not true. Any hotel guest (and also any of their own guests/visitors as well) using a WiFi-equipped device is able to use the hotel's WiFi Internet service for free, and the front desk supplies the WiFi password to registered guests at the time of check-in. However, it is true that many other Manhattan hotels in this price range, and even in the $600-plus price range, DO charge a daily fee for high-speed WiFi Internet access; I recently stayed at a midtown Manhattan hotel where I (gladly) paid $10 per day for high-speed WiFi access! So, to this day, I have been unable to figure out what these past TA reviewers were whining about! "You must pay to use the Internet-equipped and printer-equipped Windows desktop PCs and printers in the lobby" -- This is true, and I have personally used these printer-equipped desktop PCs a few times myself, at times when I have needed to print tickets or boarding passes. I feel that the per-minute pricing rate (well, the per-10-minute rate, as I recall. ...) for these Windows PCs is entirely reasonable, and I will point out that every other hotel in the NYC area in which I have ever stayed, when they have provided Internet-equipped and printer-equipped PCs in lobby, has charged the same per-minute rate, or higher. In fact, I have paid the same (or higher) per-minute rate to use hotel-provided desktop PC even in hotels located in Kansas City, and in Denver, and in Florida. ... So, exactly WHAT is it that these TA reviwers were whining about? I personally suspect that these particular reviewers had simply not stayed at any other hotels in the US at any time over the past 12 years. ... "Curtains cover the below-window AC/Heat Unit" -- Not true. The windows in the rooms are not provided with curtains or drapes, but rather with heavy blackout-type drape-quality shades which fit inside the window casement and which may be raised or lowered at will. Even at their lowest position, the heavy drape/shade does not leave the window casement/frame, and thus is not able to cover the below-window AC/heating unit in any way. "Tiny rooms" Not really true at all in comparison with other Manhattan hotel rooms in the under-$600 per night price range; see my rather exhaustive personal observations on this matter about 10 paragraphs above this one! Finally, in closing, I will offer ONE BIG TIP that applies not only to stays at this hotel, but at any hotel: This is a guideline that I have carefully formulated after literally hundreds of stays in hotels across the USA over the past 12 years, and after having read numerous reviews from both happy guests and unhappy guests at various hotels on TA and on other review websites. If you are planning to stay at a hotel, and if you want to get the best rooms, to have access to the best available options, and get the best service when you arrive, make your own reservations with the hotel using the hotel's own website, or by calling the hotel directly by phone, and avoid using any of the numerous third-party "discounted" websites that promise to find you a lower room rate. Well, I must close my review now, because it is is noontime, and I must leave the warmth of my hotel room to go find an inexpensive lunch at one of the hundreds of fine inexpensive eateries located within a 5-block radius of this hotel! (If you must know, I will be walking about 8 blocks down Grand St. to a traditional Chinese restaurant ("traditional" meaning that 99% of their customers are Chinese, and not tourists) at 300 Grand St., called Big Hing Wong, which serves amazing-tasting but inexpensive food, and makes all of their own sauces and dips, and which uses very little MSG in their dishes.)

Location is Perfect if you need to be downtown This hotel is in the heart of the city. Lots of places to walk to for food and drink. This was my first stay at this Marriott. I was not disappointed. My room was big, the bed was awesome. The staff were spot on. Could not walk anywhere without them saying hello, good day, or how are you. This place must have good mgt. If you have the opportunity to be on the concierge floor, its worth it. You get lots of snacks and drinks. Breakfast will filling. I would recommend this place for a business trip or for family. Some of the restaurants i visited were: PF Changs, Webber Grill, and Ruth Chris. All within walking dist. I did a tripadvisor on each of the restaurants.

Family of 4 left to sleep like a family of 2. I tried this hotel because our favorite hotel in Austin was overbooked. It is NOT family friendly at all. I called 3 times to make sure they knew we needed accomodations for our 2 little sons as well as for us in the room. We called early in the day to confirm for the 4th time but did not arrive until 11:30 at night. Once there we were taken to a room with only a kingsize bed and a chair --not a sofa as promised. Then we ordered room service which took forever because 1 person was the bellperson, the maid, and kitchen help for the whole hotel of over 600 rooms. It took until 2am to get the things necessary to put the boys to bed. OH!!!! I forgot to mention the straw wrapper in my food. I think you get the picture....don't go here unless you just need to go to the airport.

Small but almost perfectly formed Tiny bedroom (it said "petite" and my word it was) and not particularly comfortable bed. Otherwise can't fault it. Great location in Midtown, within easy reach of museums, theatres etc, not to mention the wonderful Grand Central and Bryant Park; friendly staff; good breakfasts; pleasant atmosphere; civilised fellow guests. Early evening wine and cheese especially welcome. Not cheap, but good value.

Hurricane Sandy & Marathon - extortionate price Took my 15 year daughter to New Yok for her 15th Birthday. Hurricane Sandy came along and turned the trip into a mini-disaster. First of all we had to evacuate from our original hotel and had to find another hotel. Due to the Marathon all hotels were full. A friend managed to find a room at the Affinia for two nights but was never informed that the rooms did not have power. Paid $1538 for one room for 2 nights and only found out at check-in that the rooms were without power. Being given one glow stick appeared to be the only solution provided by the hotel and these were only available for one night. If we knew at the time of booking that the rooms did not have any power then we would have stayed elsewhere. I feel like the hotel has taken advantage of the situation....the extortionate price charged for a room with no power and the fact that this was not communicated at time of booking leaves me feeling that we've been taken advantage of. Although the location is great, I feel that this hotel has taken advantage of our situation.

Holiday Inn or any IHG hotel Buy a tent, sleep on the street.Do not spend a penny with them.No bar, no restaurant, taxi fare will cost you thirty five dollars to go eat a hamburger , no hot water in the shower, no one cares, they tell you , you should expect this, you're on the eight floor, and for all this this they charge you over $200. per night plus taxes.Then when you fill in the form , they apologise to the people , unsuspecting though they are, that are trying to check in, they tell them. YOU are holding things up.

not centrally located The Comfort Inn New York Avenue offers clean and spacious rooms and a good breakfast buffet, but the hotel is not centrally located and there is no public transport available near the hotel. We had to catch a flight late at night and asked the lady at the reception in the evening to call a taxi for 3 a.m. When we were ready for departure there was no taxi waiting for us and the guy at the reception didn't help us to get a taxi at all. We had to stand in the rain in the front of the hotel to flag down a taxi. Finally we reached the airport at the last minute. I wouldn't stay at the Comfort Inn New York Avenue again.

Wonderful location, a value--if you can get in We love staying here when we're in Chicago. The staff is always attentive and helpful. You can't beat the rates and the breakfast is ample. With its being located close to Wrigley Field and De Paul, it's not easy to get reservations so if you know well in advance, get in. Parking is extra but in the great scheme of things not overpriced. Rooms are clean and well-appointed.

upscale but affordable! I stayed here during my golf tournament at raintree cc. It was only ten mins from course. I travel with 2 dogs. At first they were going to charge me 150 extra for dogs but hotel manager worked with me and came to 75. She also worked with me on nightly rate! She was very helpful and pleasant! Room was big and had kitchenette! Decent neighborhood to walk dogs! Cute little breakfast in a.m! Onsite laundry! Very clean rooms! Lots of places to eat too!

Location is best feature... Stayed recently for two nights. Location is excellent, but that is as many good things as I can think to stay. High Priced even for DC, this is not nearly as nice as most regular full service Marriott properties. I also fell prey to the phantom mini Bar Charges that did not show up until after I checked out. If I had not checked my CC statement I would never have known. Not overly friendly staff or parking help. I will NOT go back.

If you want to feel like you are valued as a customer, don't go here. It started with the parking lot. Absolutely no parking whatsoever due to the Park and Ride. When we asked about parking, the desk clerk said we could park on the side streets, which didn't seem very safe for us or our car. We parked in another hotel's lot in front of the Microtel and hoped our car wouldn't be towed. A simple solution Microtel could put into place until they have a bigger lot would be to have car tags for customers. The room was okay, but there were scuff marks all over the door and wall which made the room look dirty and made me wonder how they got there in the first place. Breakfast was pitiful. As a previous reviewer posted, the packaged foods and a bowl of oranges were the most exciting things there. The milk and the coffee were both out. The tables weren't very clean. The thing that bothered me most is t when I let the clerk know ,the clerk blamed it on the previous customers not notifying the desk. Most hotels we've stayed at check the breakfast area frequently and take the initiative to replenish supplies when they start running low and wipe down the counters and tables.. The milk i was given was sour, so I ended up throwing my cereal away. We've stayed at other Microtels ( the one in Colorado Springs is nice), but we won't be staying at this one again.

OLD Hotel I was shocked by how old the hotel is and how poor the walls were...all full of holes. I was trying to catch a nap after a long drive and was constantly awakened by the pizza restaurants forceably shoving flyers into the door even with a DO NOT DISTURB SIGN!! Service was good but everything was soooo old and they tried to make it look good with a coat of paint. They also don't change the sheets unless you asked and then even with that they were still not changed!!!!.. I would not recommend.

Just average Given the very positive comments from the majority of the reviewers, I expected a little bit more. Sure, the hotel is OK, but nothing more than that. The main concern that I have is about the noise (a lot of it!) coming from the street - the windows let all the noise in (and my room was on the 11th floor!) which made the night quite uncomfortable. Other cons: - the complimentary breakfast was slightly disappointing - limited choice of food in an over-crowded room, and you would have to clean your table after the previous guests if you'd like to sit without waiting for an unreasonable time. - the wifi went on and off all the time, which is annoying if you are trying to work. The pros: - great location, friendly and polite staff, very nice restaurant in the lobby, great view of the Empire State Building while drinking a beer on the roof terrace. My 2 cents: the lack of attention for details makes this hotel just OK, definitely not great. If you find a discounted rate, go for it, otherwise look somewhere else.

Great Hotel and staff Hotel we very clean and well maintained... staff was great, friendly, and took care of all my needs... Sharlonda helped out with our event all weekend and was nothing but the best! Hottub/spa was very relaxing and CLEAN!

Good Spot I have mixed feelings about this hotel. The location was superb for us, walking distance to our first visit to Fenway. Check in was a bit rough though. When we arrived they told us our room would be ready in an hour to an hour and half (3pm-3:30pm), no big deal. When we came back we we were told that it would be another half hour. So we got our bags and went up to work out. It was the day after the 4th and I am sure there were a lot of late check outs and maybe the hotel was short handed with staff. Just a minor annoyance being a gold member. The fitness center was nice, although I prefer Life Fitness ellipticals over the Precor ones that make you feel constricted. The corner room we had was very spacious. However, the bathroom in the room was rather small. The sink was like 2.5 feet tall. I am 5'11, so not tall by no means, so I could see how it would be very uncomforatble for tall people. I think the shower would pose some problems for taller people as well. Oh well, maybe the room was made in revolutionary times.:) The bed was very comfortable and the noise level was pretty good for a city hotel, but maybe that was because we had corner room. Unfortunately after the first night, we noticed the sheet had a stain, that appeared to be a small blood stain, on it. The manager at the front desk did make sure that the sheet was gone that day while the room was cleaned. Finally, the free breakfast vouchers we received were a big disappointment. They had a little room reserved for the "Continental Breakfast" people with limited selection of cereal, fruit, cheap breads, and eggs that look like they were sitting out there for hours. The restaurant next to that little room would be more appropriate place to have breakfast. Needless to say, we didn't use the vouchers the next two days. Instead, one of the days we made it to Stephanie's on Newbury within walking distance for a great brunch! If going to Fenway, we would be back. If going elsewhere in Boston we would look elsewhere before booking here. And after originally ranking this thee stars, after writing the entire review I felt compelled to go back to make it two stars, based on the # of negatives in a 3 night stay.

Needs some updating... I stayed one night at this Sheraton Hotel. I was a little disappointed when I arrived close to midnight and found no valet anywhere in sight. It was explained to me that the second half of the valet's job is to monitor the parking lot so that was why no one was there...really. So, I ask why they are actually called valet and not security. I did find the check in staff to be pleasant and I was happy to receive an upgraded corner room because of my Platinum Starwood Status. I was a little disappointed that they never told me that they had a concierge floor where I could have enjoyed breakfast. The walk to my room was somewhat gross as the carpets in the hallways are old and have many spots, or stains...not giving me a very inviting feel. When I entered my room, it was extremely warm (86 degrees to be exact). While I do understand that it is almost 100 degrees outside and the hotel is trying to be energy efficient, I find that 86 degrees is not acceptable. It took close to an hour to cool down. My room 1229, had a lovely view of Camden Yards, the Hilton and othere downtown buildings. I really liked all the windows and view. I was disappointed in the bathroom. The tub did show some mold and the wallpaper was very dated and had a few holes in it (what are these holes from...so odd). I found it really odd that there was only 1 bath towel...as a female, I like to wrap one around my body and one in a twistybob on my head to dry my hair. No such luck this time. As most Sheratons, the bed was extremely comfortable. I was also impressed with how tight the sheets were on the bed. It looked like the housekeeper may have had some military training! Unfortunately, when I got out of bed, my foot caught on the bar that was pertruding from my bed and I cut my leg. I did notify the front desk but did not have time to fill out an incident form...who the heck wants to fill one out? Overall, I think this property is fair.

Home Away From Home Homewood Suites is very nice eloquent place to stay. The rooms are just like I like them to be, big but not too big, and nice and quiet. There prices are affordable and the complimentary breakfast is not bad either. The hotel is located in a good spot; because there are other restaurant and shopping malls within walking distance. My family and I were, especially impressed with the staff; everyone from the people working in the kitchen to the front desk was extremely friendly and helpful, something you don’t see too often anymore. I highly recommend this Homewood Suites..

A few quirks, otherwise excellent The Westin Georgetown is not actually in Georgetown. This may or may not matter to you. It was not an inconvenience to me, but confusing when I realized that I was closer to the George Washington University Area and Foggy Bottom than to Georgetown. That said, it's in a great neighborhood, about a 5 minute walk to the Metro, about 30 minute walk to the Lincoln Memorial. There are restaurants in the area, and a CVS drugstore for necessities. I stayed for four nights in August 2012. The GOOD Staff -- room service, concierge, front desk, etc. were extremely professional and courteous. They could not have been better. Cleanliness -- the public areas and my room were spotless Bathroom -- as other reviewers have mentioned, the bathroom was renovated and had a separate shower with two shower heads, a soaking tub, solid surface counter... Quiet -- my room was dead quiet. No noise from the hall, from neighboring rooms or from outside. Good gym -- the gym is well-equipped and clean with treadmills, recumbant bikes, weights, yoga mats, swiss balls, etc. There is an outdoor pool that I did not try. The hotel also provides new condition New Balance workout clothes and shoes for $5 rental. The NOT SO GOOD Weak water pressure -- This is an old building that has been renovated to make it a Westin. As is common in older buildings, the water pressure was extremely weak. Strange layout -- My room was at the far end of the hall, the equivalent of about a city block length from the elevator. I wonder if there used to be a back stairway or some other way to access the end rooms. Lack of HD channels -- OK, I'm being picky here. There was a nice HD television in my room but it only had a handful of HD channels. Most of the channels were Standard Def. No restaurant -- The restaurant was under renovation so there was no on-site eatery. There was a temporary (I think) bar set up in the lobby, but it was far from cozy. Room service, very costly, was available and good. AC blows on the bed. --- The Westin has an energy saving feature that turn off lights, the television and the AC when you leave the room. This worked great, however when the AC is turned on it blows right on the bed, at least in my room which had a single king size bed.

Missing the little things I stayed at this hotel on a business trip for two nights. Overall, it was OK. However, I would not call it a luxury hotel. They missed on many little things. A couple of examples: - we had no hot water one morning - the clock radio had the wrong time on it - the restaurant messed up our lunch orders and then the waitress tried to pretend it never happened - I was on a conference call in my room the day of checkout and house keeping tried to come in to clean my room None of this (except the hot water) is really a huge deal, but none of them should happen in a luxury hotel. so if you are looking for a buttoned up, luxury hotel, you should pass on the Ritz Phoenix.

Best Location, Best View Lifelong NY area residents, but in Manhattan for a reunion at this hotel. Wonderful location - south end of Battery Park opposite the Statue of Liberty. Drove in - parking valet service best ever! You feel like a queen and king from the moment they open your car doors and walk you to the front door! (Not to mention beautiful/famous guests all around you). Check in quick and very welcoming. Nowadays hotel check ins can be either long wait or not friendly. Small but beautiful lobby. Lovely little restaurant off lobby. Beautiful fresh floral arrangements all over. Bell hop service excellent. Room was not as large as expected but fine. Very comfortable bed (important since husband has bad back). Large luxurious bathroom (needs nonslip plush floormats). Best feature - THE VIEW! Upgraded room on 4th floor - View of The Statue of Liberty! And there's a telescope! Wow! One of the best views in the world and we've traveled a lot. Restaurant uneven - food great, service very good, kitchen very very slow. Had Sat. lunch/Sun. brunch. Reunion meeting - rooms could have been more luxurious, service good not great or cheerful, food good but not at all great (and we paid plenty). Expected more from large upscale black tie dinner at the Ritz, especially in NYC - a world food capital.

Great hotel! Clean ,comfortable hotel. Room has a microwave and fridge. The only complaint I have is that the front desk woman was not the friendliest. They do have free wi-fi,free parking and free hot breakfast with cheese omelettes,pastries,juices,fruit,bacon,etc. If you stay in El Paso,I think the newer ,nicer side of town is the west side. This hotel is sort of on the outskirts of El Paso,and there was a new shopping center or outlet close by.

Downtowwn boutique This hotel is in a renovated old office building (oil I believe) and it shows. Rooms are off a maze of corridors with muted lighting. The worst thing is the lack of light in the rooms. There are no overhead lights, just bedside lights around the room. If you get a room that faces a building, it feels very dark, almost too dark to read. Ask for an outside room (not across from a building) with a view of the city and you will be happier. The suites may be better, they are certainly very large and airy in the Denver Magnolia. Included breakfast is pretty good, fresh scrambled eggs, sausage or bacon, muffins, juice, cereal etc. Weekday it ends at 9.00AM and weekend at 10.00AM Complimentary beer or wine from 5.30 to 6.30PM and cookies and milk 8.00 to 10.00PM. The cookies were really good, the wine not so much. Summing up, clean rooms, comfortable beds, friendly personnel, efficient valet.

Mixed Feelings I was in Chicago for a convention and made reservations based on TA reviews, but unfortunately the hotel did not meet my expectations... It was full of pros and cons, specially cons! On our arrival at 10:30 AM after a twelve hour flight, we were told that the room would not be available until 4PM. We explained that we hade flown a lot and if they could try to have the room a bit earlier which they promised to phone us in case they had, but never did. We arrived back at the hotel at 3:30PM and then, they had the room. Actually they just pretended they would phone us... The telephone in the room was not working at all. Every time they wanted to call us, for a restaurant or shuttle reservation, they would knock on the door. One day, trying to get a shuttle to the airport, they knocked four times from 7 to 11 AM. A bit too much... There was only one robe in the room. Although I asked for a second one they never brought one up. The closet is really tiny with only four hangers and the safe can be removed by anyone to take home. In the evening there is a greasy smell coming from tne restaurants next door. We were in the 14th floor. All that put together surely eclipses the fact that the hotel room has a lovely and very modern decoration in the rooms and that the bathrooms are all marble. It is also very well located , close to many restaurants, attractions and Michigan Ave.

Grubby When I pulled the bed linens back it was obvious the bedding had not been changed. I requested another room. The second room had fresh bedding but it was grubby, particularly the bathroom. The light switch looked like it had not been cleaned in a long time. There were splatters of something on the wall. There was a layer of dust on everything. Considering the nightly rate I was very disappointed. The front desk clerk apologized for the inconvenience of changing rooms and said the hotel was scheduled to be remodeled. That does not excuse the current state.

Clean and Modern Hotel Near Convention Center but Poor Value I just stayed at this property for 3 nights and I doubt I would stay there again. First, relative to other properties in the area with a similar offering this was very expensive. I didn't do my research prior to my visit in that regard. That might be OK if this was truly a luxury or premium property but it is not. It is close to the convention center but there are many other options within a few blocks. The rooms are clean and appear to be recently painted but the furnishing were very basic - similar to what you'd get in a value-priced hotel. The only exceptional part of the room was the bedding which was very luxurious. I was surprised that there was no option for food/snacks in the room given the price point of this hotel. There was a mini-bar with drinks but no food at all. The only other option for food/snacks between 11 PM (when the store closes) and early morning is room service which was absolutely outrageously priced. I travel about 100 nights per year and I don't think I've ever seen a room service charge of 21% PLUS a $6.00 service charge. So, that $10 Ceasar salad will run you $18.10. I heard similar comments from other guests who ended up leaving the hotel for meals rather than working in their room for lunch. I'd suggest bringing your own food if you are someone who needs to snack in the evenings. The lobby was very attractive but very, very loud in the evenings due to poor acoustics making it difficult to even hear someone standing next to you. It took me approximately 15 minutes to retrieve my checked luggage as they'd lost my briefcase. Luckily, I was able to go back into the storage room and find it. I did ask for a comment card upon checkout to provide feedback but nobody could find one.

Under Construction Do not stay here.They are under construction. They did not tell us upon checking in, so... imagine my surprise at 8am when the started jackjammering on the floor below me. The remodle looks nice, and I'm sure it will be a wonderful place to stay AFTER they are finished.

Average-quality hotel Location: Just off Chinatown, with close access to the 6 and N/R subways (Canal St station). There is a Burger King and McDonalds nearby on Canal St, and a Duane Reade pharmacy on nearby Broadway. The area is a bit gritty, not a problem during the day when it is busy, but maybe an issue late at night. Lobby: The main revolving door was out of service, so everyone had to use a single side-door off the main street. Concierge is on the ground floor, but you have to take the escalator up one floor to reach the main lobby/check-in. They served iced tea in the lobby for free, which was nice during summer. Check-in: No problems. Fast and no mistakes. Room: Small. There is almost no gap to pass between the tv/counter in the front of the room and the bed, which also makes the room look cramped due to poor placement of in-room furniture. Bed is big and comfortable, AC was working fine. TV was a flat-screen, plenty of channels to watch. Nothing remarkable about the decor. Bathroom is a bit dated. Room can be noisy; you can hear traffic and general noise from outside, and you can hear (and feel) when the subway passes underneath the hotel. The room was clean. Housekeeping was reliable everyday. Check-out: Fast and problem free, but the staff didn't seem very friendly or at all interested if we needed transport. Overall: This is an average-quality hotel. You get what you pay for. If you just need a clean room in a decent location at a decent price, then this is your place. Otherwise look elsewhere if you want a nice hotel experience.

Good Choice at the Airport We arrived on a redeye and this was a planned stay so we didn't have to drive 2 hours in the snow to our final destination. I am a Platinum member and I found this Marriott to be warm and cozy. Our room was clean and in good shape. I was traveling with my family and none of us found any problems with this hotel. We will definitely plan to stay here on our next flight into Detroit. The hotel security was good. It's a quick drive to the hotel. The only tricky thing is if you are driving yourself it is easy to miss the Flynn Drive entrance so you need to spot the Marriott sign as you approach the property.

Among my worst NYC hotel experiences This place was so unpleasant I'm not sure where to start. The one good thing about this hotel is the lobby. It's gorgeous, but you have to drag you luggage up two sets of stairs to get there. It's also miserably crowded. I then got to check in, where the front dest staff seemed annoyed by my presence. I guess I was lucky. They were downright rude to the family next to me. I then got to my room where I was greeted by a dirty pair of socks on the floor. (Gross!) This place can claim "renovations" and "updates" all they want. Here's what they don't tell you: they've moved a couple of pieces of new-ish furniture into the room and hung new curtains. They never bothered to patch the holes in the wall from where they replaced the headboard. The AC unit was covered in dust (awesome for people with allergies) and it was old and noisy. The duvet and pillows were lumpy. There must have been 15 coats of paint on all the old doors and moldings. Oh, and the room was dark and humid. Then I found the bathroom. Tiny. Chipped bathtub and sink. Peeling wallpaper. Toilet barely flushed. Glad this was only a one night stay for a meeting at the hotel. When I tried to store my luggage the next morning, there was a line of 20+ people at the understaffed bell stand. I didn't have time to wait so I had to haul my luggage around town all day. Nice. I travel to NYC a good bit on business. Here's my advice to those who are spending their hard earned vacation dollars there: skip these independently owned hotels. They are hit and miss in terms of quality. Stick with the chains. I've never had a bad experience at a Marriott, Hilton, etc property. Even their mid-price properties are good in NYC. The Roosevelt, unfortunately, doesn't live up to the hype its created.

Hope your not thirsty after 10:00 p.m. My husband and I stayed for one night prior to a Colts football game. The hotel is in the process of some remodeling, but it did not affect our stay. Beautiful, well appointed rooms. The hotel sits right downtown so it was very convienent to restaurants and shopping. The "skywalk" to the Convention Center and Circle Centre is great for bad weather. Our only complaint was that when we returned to the hotel after our excursions, it was well after 10:00 p.m. We had decided to grab a couple sodas out of the vending machine on our floor - the 20th. The soda machine only takes debit and credit cards - okay, we had one of those. However when we swiped it, the machine informed us that it could not read the card, and please try another one. After the third card being rejected, we decided it must be the machine and decided to try the one on the 19th floor. Nope, same situation. Okay, the one on the 18th floor ....you guessed it, cannot read - please try another card. The desk clerk was no help either, just shrugged and let us know that the pizza place was still open and we could get fountain drinks there. Very, very inconvienent. So, great place to stay - just remember to bring your own beverages.

Reasonable Price Good Location Lousy Hotel We stayed in room 702 for 2 days. Room OK, but the hotel's elevator only goes to the 6th floor, which requires you to carry your belongings up 1 flight of stairs. The stairs are very steep and were add at later date to make use of space upstairs. Water pressure in room was very sporatic and at best not always available for shower etc. You need to call front desk to have them do something to put presure back up. Hotel is very centrally located and could really be a nice boutique hotel if someone would put some money into up grading the rooms. It should also be noted that certain rooms do not have private bathrooms but are more like a European Hostel where you share a bathroom. Only good things are hotel staff very nice and accomodating and mattress in room 702 was outstanding. Good luck,

No running hot water I recently checkout of the Sheraton Hotel located at 1400 6th Ave Seattle, WA. I I checked into the hotel(room 723) on March 12 after my check in was complete and I was about to walk away I was handed a letter stating that the hotel will not have water from 10am - 2pm that day. At this point I find it extremely rude to give this to me after I have checked in as an oh by the way type of approach this information should have been presented before I completed check in. At 4pm on March 12 I tried to take a shower but when I turned the facet to the hot water it was extremely cold. I turned the facet to the cold water section thinking maybe the streams where crossed during the outage but that to was cold. I ended up using the warm section but this was lukewarm at best. I chalked it up to maybe the water system just needed time to get warmer since the outage. I went about my night. During the night I kept hearing a loud metal clinking noise which I believe was coming from the heating system. This loud noise happened every 15-20 minute needless to say I did not sleep. On the morning of March 13 I went to take a shower after my night of no sleep. I turned the water to hot and it was still flowing as ice cold water. I tried the cold section again and it too was ice cold. I once again took a lukewarm shower. I went to the desk to check out around 7:45 when asked about my stay I told the "trainee" who was completing my check out about the noise and water situation. She apologized for the issues and I asked for the number to your corporate office she did not know where it was and told me to wait for the other woman to come back. I waited and when the other front desk worker came back as there was another guest waiting she helped that person first before assisting her trainee. She was very dismissive and handed the trainee a business card that was for the Seattle location when I had asked for the corporate office. I pointed this out to the trainee and again she tried to talk to the person training her. I waited for five minutes but needed to leave to get to work as the other person working the desk was obviously trying to avoid having a conversation with me. I find this behavior along with the conditions of your hotel to be completely disgusting. I have staying in hostels that have running hot water this is something that is a basic utility.

shabby chic hotel This is what we call a shabby chic hotel. The lobby and pictures of the room on the web are very chic. However the pictures of the room we took show the shabby. We arrived from the UK at 6pm on a Tuesday for 7 nights and were taken to our room.We were a bit disappointed as we were expecting more from the web description,however we were exhausted after travelling so let it pass.Over the next couple of days we noticed all sorts of small problems / shower pretty useless/ac unit unable to control/ tap fittings turning/lights not working/ an unused condom from a previous occupant found on top of a wardrobe/ absolute nightmare nest of electric wires and cables under the table hanging away from the wall!!!!!( where was Health and Safety?). Now each item fairly small but all together make a fairly obvious statement to me. There is not much room checking by staff or management! Also some of the furniture and decore was very tired looking and damaged.On the Friday evening we physically showed all these problems to to the assistant manager who naturally was very apologetic and told us we would be contacted by the manager next day. We had to contact him in the end! In the meantime the turning tap was tightened, a new shower head fitted and the ac contols resited for some reason but made little if no difference. We were offered an upgrade but this could not happen until Monday as the hotel was fully booked. As we were leaving on Tuesday we could not see the point of moving for one night. We received a very small cash refound of our bill for one night for bringing the problems to their attention. Maybe could have taken it further but just so dissappointed by now we could not be bothered. So on the whole, reception staff and concierges brilliant. Hotel location ideal for us.Wine in lobby on an evening enjoyable. and that really is about it. Value for money in our case, poor. Reading other reviews , we feel like we stayed in a different hotel and probably will in future.

Save yourself the trouble and pitch your tent elsewhere Bad: 1)If a raging unchecked party outside your room that runs till a little past 4am is cool with you... then you've found the right place. If not... 2) There are plenty of nicer, much better places in Dallas that aren't in a ghetto part of town. 3) The pricing -- at least in our experience -- was overly optimistic on the hotel's side. 4) The bedposts are the same color of the floor and you will walk into them day or night. This is really not good. Good: View is nice. Smoke BBQ is interesting.

The best budget hotel I've stayed in I've travelled quite a bit and I've stayed in a range of hotels and the Grant Plaza Hotel is the best budget hotel I've stayed in. I was first impressed by how clean the room was. Because the room (and maybe hotel) is really a non-smoking place, there was no 'residual' bad smell in the room. (I have recently experienced the 'smell' problem in 2 'top' hotel chains. Also, the internet connection was very good (I could use Skype without any problem) and free. The location is perfect to explore San Francisco. My room was small but I didn't mind because I was not there much and for the price I paid I was already satisfied! And don't forget, it's San Francisco. I don't think one would be able to find such a good (Clean and well-located) and inexpensive place to stay in London or New York. To summarise, this hotel is inexpensive, well located, clean, and the staff friendly. I'll definitively stay there again and recommend it to my friends.

Clean, safe, well-located pilgrim's lodgings If you need a clean, secure place to lay your head for under $100 in downtown Manhattan, this is it. For that price, you get a humble lodging - a room with a singe bed, a desk, a tv and a sink, with a shared toilet and shower in the hall, brilliantly located right off Union Square. That was all I needed (except the tv) - and with a little imagination and all of Manhattan waiting outside, who needs more, really? They have wifi and computers for use on the mezzanine, free coffee in the lobby, laundry and vending machines in the basement. Note that visitors are not allowed above the lobby level. No extra charges, taxes or hidden fees, although donations are welcome. This outfit is run as a nonprofit hospitality ministry by Lutherans, but they welcome anyone and are very pleasant and not at all pushy about the religious mission. Services are held in the ground-floor chapel at 11am, if you are so inclined. The front desk staff are pleasant but not obsequious, and they are flexible about holding luggage before check-in (3pm) or check-out (11 am) times. No food is served on the premises, but Joe Junior's was the staff recommendation for breakfast -- a most excellent and inexpensive short-order dive.

Expect old and and you won't be disappointed Yes this is a historic hotel and yes their is history. It is not filthy dirty, but it is not clean either. Their were splatter stains on the ceiling, the toilet had a crack and ran non stop. The staff was not rude but not warm either. The location is good for public transit, but not much else. This was a Hotwire purchase rated at 3 1/2 stars for 80$. I should have known better but it was a short stay. Parking however ran 40$ a day after taxes. As the title says know what you are getting and if the price is right and it is for a short stay. It might be worth it.

skip it if you can very good location and there it ends. service is slow and uneducated, managers reception is a joke with tiny bits of cheese and ritz crackers, the only restaurant in the place has a very limited choice of only Italian food and the bartender does not know how to make even the most basic drinks. In addition the prices are high. I cannot understand why people would come here if they have alternatives. Maybe they don't. The Marriott across he street is infinitely nicer.

Not your average business hotel...... The Arctic Club is a quirky ex-gentlemans club which is now a Hilton/Doubletree property. Wonderful charm to the common areas, great bar (and barman - Hi Viktor), great staff, good location - no real minus points for the business traveller who is looking for something a little different from the usual chain experience. Visited 5 or 6 times now - consistently comfy and no complaints. Wouldn't go there with kids - would feel out of place and the access has steep stairs which could be difficult for little ones. Otherwise - 2 enthusiastic thumbs up.

National FFA Convention Our stay at this hotel was HORRIBLE! I would not recommend anyone stay there. The first problem was that my door to my hotel room did not lock. Another issue was that the smoke detector was hanging off the wall by wires, the bathroom floor had stains on it as if it had not been cleaned, the sheets were discolored, and the worst part was the general manager was less than professional with me when I called to report my issues. I was in charge of 14 students from the ages of 13-18 and their safety was in jeopardy. This hotel should not be operating. I have filed health complaints with the County Health Department as well as with the CEO of the company. There was no Manager on site when these issued arise and I was called a liar because I did not complain at the hotel. I will rest assure that I visited the front desks 3 times to speak to a manager and he was not available to speak. When asked if they would call at 7:50 am I was told that " I can not call the manager at 7:20 am he is sleeping" Absolutely terrible public relations and customer service

Rip off...outdated... No refrigerator, or microwave was in the room as it was described online while doing the reservation. Outdated place...night I spent was 60 degrees out and guess what no heat, I thought it was broken called the front desk and he answered with an attitude a bad one saying the hotel is too old ad blow cold air only and they did not turn the heat on for the hotel...what a shock for $105 per night and we were shivering cold in the room...rip off...not sure about the positive reviews but it was misleading for me.

Four Points LAX I stayed here for business on November 7-9, 2012. Let me start with the positives...First time I stepped in the hotel lobby, I felt pretty good about the hotel...it smells "clean." And the lobby overlooking the pool area looks really inviting. It's also wonderful that WiFi is free!!! I can actually do work in the comfort of my hotel room without paying for the extra $$ for WiFi!!! The lobby looked nice, comfortable and inviting. The room I stayed in was clean, although the duvet had some holes (looks like cigarette burns). The bed and pillows were comfy. The check in was excellent and fast...the front desk staff (her name starts with Jae-, I don't remember the rest), was super friendly. She even gave us directions to the mall!!! When I returned to my hotel room, I decided to shower...and almost everything went downhill from there!!! The tub drain was so clogged the water went up my ankles!!! The sink drain was clogged as well!!! I called the front desk regarding the drains and the staff said, "we'll have someone look into that." The next night...the drains were still the same!!! Like it no one "looked into it." The restaurant and the bar had very limited choices of food. If it wasn't raining, I wouldn't have eaten there...plus our server was not friendly at all!!! We had to ask for bread...since everyone around us received a basket of bread. On my last night there, November 8...I smelled smoke on the 4th floor. Again I called the front desk, and of course, I received the same answer as the night before!!! And oh...the 4th floor ice machine was broken...the lady at the front desk told me that "there is a ice machine on the 3rd floor." How inconvenience!!! Had my place of employment didn't pay for this room...I wouldn't have stayed here.

Fantastic Welcome, great staff, comfortable rooms - make to feel at home I have to say our stay this hotel was wonderful from the moment we called to the time we left. After a rather disappointing welcome by the Holiday Inn Express down town we were welcomed with open arms by the manager personally as we arrived at the hotel. It is clear that Peter Komar takes pride in the hotel and leads by example. All of the staff we encountered were friendly, polite and extremely courteous. We really did feel at home in this environment and would defiantly stay again. The rooms were very comfortable with large beds, wonderful comfortable bedding and more pillows than a pillow shop on great pillow Monday. Sorry bit carried away there, very, very, comfortable. In addition, the rooms were up to date and very quiet. We didn't eat at the hotel but the breakfast buffet looked good quality and plentiful, with lots of people relaxing eating with families. Very refreshing orange and strawberry water in reception - nice touch. The hotel also has a good gym for those hotel workouts that we all know and love. They also have a large pool great for families as well as swimming laps. The only little niggle it could be open earlier for us early swimmers ! But great for a relaxing swim after sight seeing in Baltimore. Unfortunately, when we went it was pouring with rain, but our amazing new friend Peter gave us an umbrella for the day. Lastly, if you can stay in one of the suites, really spacious with kitchen area, large TV area, with couch and chez long, great for chilling. The hotel is a credit to the city, it's people and the Holiday Inn - we would defiantly stay again and it will be my first choice next time we stay in the city