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ENGINEERING MANAGER Professional Summary Electrical Engineer with 20+ years of experience in semiconductors microlithography and strong project management background. Scope of work required extensive background in equipment engineering maintenance and process sustaining. Utilized experience in cross-function activities with other engineering, production and support organization for the completion of start-up semiconductor factory construction and equipment's. Outstanding communication skills in task-milestone reports provided senior level management with clear forecast of project completion. With additional experience in application marketing engineering, led team of business development managers and R&D engineer to grow DUV business for DOW chemical's globally from $ 300k to > $ 20 million in 3 years. Management skills Excellent leadership skills in cross-functional, team-based environment, multi cultural, with the ability to effectively communicate, influence and motivate at all levels of the organization. Strong understanding of financial measurements and goals that can be directly correlated to implementation of plans. Proven ability to analyze statistics and trend data with measured outcomes Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Tech-savvy Project Manager versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as process reengineering and improvement. Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration. Skills Exceptional interpersonal communication Effective leader Budget development Budget development Staff training/development Consistently meet goals Efficient multi-tasker Deadline-oriented Work History Engineering Manager , 01/2000 to Current Company Name – City , State Manage the performance and facilitating the development of direct report Encourage team member engagement by setting challenging goals and communicating line of sight Partnering with global counterparts on process. Transfer and technology issues and industry direction Managing Projects to ensure deliverable are completed within the required constraints (schedule, cost, resources,etc) Partnering with equipment and process counterparts, purchasing, facilities , contractors and vendors to buy, install and release of equipment) Maintain flawless execution of area module by on-going coaching junior and Senior engineers, equipment specialists, and technicians in operations, process and equipment Plan and improves standardized production method and objectives to achieve safety, quality, delivery and cost targets. Successfully navigate cross-site and cross functional teams through high priority initiative by leveraging effective leadership tactics , managing key relationship and building strong teams to achieve impactful results Designed an effective Quality system visual management tool used by QSM to identify and resolve potential ISO9000 findings prior to certificate audits Chaired multi-site mission based team of integration, process and quality Engineers that developed a containment strategy for an undetectable process defects to alleviate major escape and reliability concern Assure proper staffing, development of staff, training and employee involvement, in appropriate areas. Lead plant in continue improvement activities in quality, service and price for all customers. Troubleshoots and develops countermeasures for problems of quality , productivity , and employee relations using root-cause problem solving methods Assure safe practices and maintenance of proper conditions and review these practice and procedures and leads activity to lean manufacturing Continuously works to ensure that customer satisfaction targets are achieved. Responsible for environmental reporting and compliance. Formulate and manage development and implementation of goals, objective, policies and procedure related to Quality Management system. Assure that effective operation of document control system and maintenance of relevant records, including efficient execution of change orders and change control Monitor supplier's quality performance and manage problem solving activities. Evaluate and disposition discrepant material in conjunction with material management, engineering and operations Manage internal customer/supplier and ISO audits, including closing out finding, creating audit finding reports and determine proper corrective and preventative actions. Manage and ensure that all internal and external non-conforming reports are address on timely basis. Utilize and develop metrics that provide insight into the performance of Quality System, present report finding and make recommendations for improvement in outcomes. Monitor all expenses relating to site operations to ensure these remains with budget limits. Ensure that all Staff is fully conversant with safety matters and procedures arising from the site operations to comply with EHS standards. Ensure that all preventive maintenance as laid down by equipment manufactures is adhered to by all staff Professionally manages, guides and leads all site staff to ensure that outstanding levels of customer services are maintained at all times Communicates individual and group performance targets and monitors achievement of the same for better site performance. Support department in implementation improvements programs Ensure capturing of actual cost in line with implementation costing models on periodic basis. Assist in identifying the cost elements as part of cost management team. Consolidates the inputs received from corporate departments and other business units to present the company level budgets, plans and rolling forecast. Assist in implementation of approved costing model for respective lines of business/products from Group perspective Collate actual cost in line with implemented costing models on a periodic basis. Develop and edit maintenance, operating and process spec/procedures Lead team of Engineers to transfer products from development to manufactures Develop process parameters for new products Lead equipment specialist and engineers on equipment qualification and upgrades Lead equipment Engineers and technicians specialist to maintain equipment metrics such as utilization, availability, and cycle time to be equal or above goal (90% availability) Leads improvement projects such as cost reduction, labor reduction, operation, yield improvements, OEE improvements and waste reduction Derive and lead equipment projects for higher throughput, lower chemical cost, part consumption, and maintenance time. Lead equipment specialist team on monthly basic to review pass maintenance and trouble shooting performance to identify gaps and techniques so optimizations can be made Apply lean manufacturing principles to identify gaps from operation and maintenance standard procedures and make improvements. Collaborate with quality & reliability, integration engineers, and Intel Virtual Factories in Oregon and Arizona for global projects, excursion investigation and provide technical supports for solutions. Collaborate with Intel Virtual Facilities in Oregon and Arizona for equipment and process upgrades. Performs statistical analysis such as JMP and SPC charts to monitor process, equipment performance, and to identify potential issues so that proactive actions can be taken. Collaborate with automation engineers to improve operations and tool utilizations by applying lean manufacturing methods. Responsible for ensuring that manufacturing, operation and supply chain management processes are capable of meeting quality, cost and delivery requirements according to the company objectives, to strengthen company values and to better serve customers. Responsible for procurement, inventory, production planning, manufacturing, lean manufacturing and machine maintenance. Responsible for the strategy, design and implementation of lean and continuous improvement activities. Strengthened company's business by leading implementation of Chemical consumbtion. Hired and trained  20 memebrs  of staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Developed and rolled out new policies. Application and Marketing Engineer , 01/1989 to 06/2000 Company Name – City , State Collaborated with R&D and Marketing to develop products to meet customer requirements for new business opportunities Coordinated and lead production trials of new and modified products. Supervise Pilot scale trials when appropriate Drafted internal and customer specs for developed products Assisted Quality Assurance in evaluating and resolving unusual, non-routine customer complaints Provided technical assistance to Manufacturing concerning unusual, non-routine situations collaborated with Purchasing and Manufacturing in the evaluation of new sources of raw materials, and products Evaluate competitive products as needed Lead Engineer on the Engineering Production Team for customer samples Set-up, directed, and trouble shotted batches for new formulations for customer samples (non-routine) Mentored other engineers with respect to routine batch set-up Trouble shotted and solved issues during batch manufacture Assessed process capability Led R&D engineering production team hand offs Redefined system for recording samples results as a routine part of sample manufacturing Created part numbers, Bill of Materials, Productions version, Quality Management forms, and Material Masters for new products Independently designed and performed laboratory experiments using statistically driven design of experiment Assisted in makeup and testing of XP formulations Responsible for performing all accelerated aging testing of new formulations to establish product shelf life Implemented design of experiments to analyze experimental data using JMP statistical software Assisted R&D Managements in the allocation of resources across all development projects authorized by the Performance Materials Strategy Team. Researched and formulated of LIP silver, Electroless Nickel, Electrolytic Copper, and other various metals Created Sales strategies in tune with market potential by the information backed by market research Prepared Sales Plans for Each Customer Coordinate with the Business Development Team regarding the new product launch and new target customer Responsible for defining and scheduling the delivery of high quality output in line with business requirements and customer priorities Managed the Product Management documentation and generated technical information together into a data package for marketing the new products. Additional Information Nationality: US Citizen Education B.S : Management information system , 1991 WORCESTER STATE University, MASS - GPA: GPA: 3.1 Management information system GPA: 3.1 B.S : Electrical engineering technology , 5 1987 CENTRAL NEW ENGLAND COLLEGE - State GPA: GPA: 2.89 Electrical engineering technology GPA: 2.89 Dale Carnegie: Effective Speaking and Human Relation, 1995. Skills BASIC, COBOL, FORTRAN, PASCAL, Prolith (Modeling), Power Point, Word, Excel and Lotus Notes,Statistical Analysis: JMP, DOE (design of experiment), PCS, SPC++, six sigma, data view, Crystal ball

ENGINEERING

DIRECTOR OF INFORMATION TECHNOLOGY Summary I am a solutions-oriented professional with solid experience in various IT environments. LEADERSHIP Motivating and managing and a robust team of internal and remote staff members Establishing and maintaining effective partnerships, through collaboration and information technology in support of the organization. Managing the day-to-day responsibilities of a 24x7x 365 IT organization prudently. Managing a large IT environment with ~10,000 SaaS. Assigning clear authority and holding others accountable for goal achievement. Skills COMMUNICATION Collaborating with clients and fostering a positive business relationship to meet all levels of IT service demands (Technical, R&D and operations and maintenance) Clearly discussing and conveying Information Technology concepts and terminology with both technical and non-technical staff at all levels within and outside the Department Producing clear and concise written documents, emails, project status reports and briefs Communicating effectively with various levels of the organization Expertise Making strategic judgments and evaluating the impact Cloud Environments Design & Implementation Network Design & Implementation VOIP Cyber Security (NIST HITRUST/HIPAA) Project Management Technical Support Management Budget Management Developing and responding to Request for Proposals Current with Emerging Technologies Experience Director of Information technology Sep 2005 to Current Company Name － City , State At Adsystech I am one of three employees that have a key man insurance policy against them. This in of itself, speaks to the trust and value I provide the organization. I was hired to design, and deploy the first data center the company owned in its efforts to deploy a new offering, an enterprise Software as a Service (SaaS) product. I was initially an employee of an Adsystech customer working with the Adsystech EVP on an enterprise County Wide project and posed the idea that they should move from "selling" software to "renting" it via an up and coming model SaaS. Today, everyone is using SaaS products and paying monthly for various products but in 2004 (when I initially made the proposal) it was an exciting and new potential market which I leveraged to increase the returns at Adsystech and most importantly, generate new recurring revenue. I was hired in 05' to put in place all things SaaS, this included designing a data center from the ground up, creating cyber security policies and controls, putting together a team to support the data center as well as a team to provide technical support for the new product offering. As an early adopter, in 2008 I designed and deployed a hybrid cloud environment in our data center. Again in 08' this was a new technology but my decision demonstrates foresight in emerging technologies and understand in the value of leveraging technology to become more efficient and financial prudent. I'm very proud of the work I've done and Adsystech, below are some key areas in my control: Network Design Monitoring and Maintenance Cloud Technologies Cyber Security (NITS, CIS, HITRUST/HIPAA) Project Management Technical Support Management Staff Professional Development RFP Responses. Information technology Manager Sep 2003 to Sep 2005 Company Name － City , State City organization responsible for managing +120 Million dollars for support of County Wide Human Service programs. I was hired as Project Manager and was quickly promoted to the Information Technology Manger. As PM I identified, evaluated and lead a bi-County steering committee in all technical aspect in an RFP release and selection process. After promotion I continued to server as the project manager for the 2.5 million dollar system rollout which ranged from gathering the business requirements for the design and deployment to creating the processes and managing the team to for the roll out to ~2000 users across Los Angeles County. In this capacity I managed a project support team including administrators, help desk staff and trainers. As the IT Manager, I supervised network administrators and was responsible for all high level network design and architecture for the organization. I evaluated the security risks, ensuring HITECH/HIPAA protocol were followed. Below are some key areas in my control: Network Design and Oversight Project Management Product Training and Support. Information technology Manager Sep 1998 to Mar 2003 Company Name － City , State At Relax the Back I was responsible for the overall management, infrastructure and strategic planning of our National point of sale network at 100+ retail locations and 5 distribution centers. I managed the ERP solution at our manufacturing plant in Boston and our accounting and HR systems at the corporate office. Nine short months after starting with the company, I was promoted to IT Manage. I acted as liaison between vendors, operation staff and the CFO for all major projects on time and on budget. Cisco Routers/ Firewalls. Windows Server Management. Desktop Support. Education and Training M.S , IT CSUF IT Fullerton Masters of Science Degree , Information Technology Mihaylo College of Business and Economics, California State University Information Technology GPA: 3.4 B.S , IT UOP IT Bachelors of Science Degree , Information Technology University of Phoenix Information Technology GPA: 3.7 Skills accounting, Budget Management, budget, bi, Cisco Routers, concise, clients, designing, ERP, financial, Firewalls, help desk, HR, Information Technology, insurance, managing, market, office, 2000, enterprise, network design and architecture, Network Design, Network Design & Implementation, network, policies, processes, Producing, Project Management, promotion I, Proposals, proposal, retail, RFP, selling, software development, strategic, strategic planning, technical support, Desktop Support, VOIP, Windows Server, written, written communication skills

INFORMATION-TECHNOLOGY

NEW CONSTRUCTION / AFE MAINTENANCE MANAGER Summary 23 years in the Industry, with 18 years of Management / Supervisory experience in Shutdowns, T/A's, and Project related work. Safety statistics for all projects are always at the highest level. Proven track record as Manager / Supervisor managing a variety of construction teams and projects with a <0.5 trir.="" my="" experience is="" within all="" complexes of="" the="" benicia="" refinery.="" extensive="" background="" in="" many="" areas="" of="" construction="" have="" given="" me="" the="" knowledge="" and="" skill="" to="" effectively="" function="" as="" the="" safety="" manager="" for="" the="" plant.="" recognized="" strong="" team="" leadership="" skills="" and="" relationships="" with="" contract="" groups,="" both="" union/non-union="" trades.="" my="" integrity,="" reputation="" and="" credibility="" as="" a="" leader="" are what our="" plant="" needs="" to="" influence="" safety="" processes="" and="" programs="" for="" the="" betterment="" of="" our="" workforce.="" i="" am="" a="" proven="" liaison="" between="" plant="" work="" groups.="" results-oriented="" manager="" that="" works="" efficiently="" and="" effectively="" to="" complete="" projects="" safely,="" on="" time="" and="" within="" budget.="" analytical="" nature="" and="" skills="" of="" predicting="" and="" vetting="" construction="" projects="" benefits="" the="" safety="" manager="" position="" i="" am="" applying="" for.="" self-starter="" with="" a="" positive,="" can-do="" attitude="" who="" is="" driven="" to="" learn,="" improve="" and="" succeed="" and="" "move="" the=""> Highlights Safety Plans / Programs Strong Interpersonal skills Safety Standards / Procedures Good Communication skills Excellent written/verbal skills Credible Leader, with the highest level of Integrity Strong Team work, discipline, accountability, competitiveness, and pride MS Proficient Strong Leadership abilities Excellent Execution abilities Resource allocation Budget / Cost control Volunteerism/ Executing Crew Projects: Our crew was big on Adopt-A-Family, Giving tree and community involvement projects. Some of the community projects were Fisher House, Omega Boys and Girls Club, Loma Vista Farms, Cruise for a Cause as well as Hooked on A Cause to name a few. New Projects this year are working with the Solano County Food Bank. Accomplishments Building an Organization to handle 5 year  tank plans Leveled out our current 5 year Tank plan Building a 10 year strategic plan to standardize reporting Instituted 3 week look aheads for leveling out manpower and head count control, which resulted in significant cost control measures. 2008-2010: Managed Off-Site Battery Limits Projects, which included site clearing for the construction of four new units within the Valero Benicia Refinery. I was an Operations Supervisor with a vast track record of running safe and successful T/A's for the previous 10 years. Volunteered to take on a lead role as a team player, to improve my knowledge and experience, and trained for this position, having managed so may T/A's, squats and previous unit emergencies. Handled very large workloads with success. Previous T/A management with head counts (200 employees). Effectively managed construction crews of various trades during our VIP Project with head counts of 500 construction employees, supervisors and managers in parallel. Executed work managing supervisors from VLO/Eichleay/Harvest Eng. To successfully complete the project. Systematically closed out all projects per refinery standard procedures/ turnover packages. The project began with and included the following Safety: Standardized our Site Safety Plan. The Safe Plan template was designed to ramp up and down to follow the VIP Project schedule/headcount. Safety Plan encompassed the VIP OSBL Project, Butamer ISBL Project, FBS OSBL/ISBL Project, and provisions for the new H2 plant. Safety Teams for each of these project utilized my plan to help ensure the Safety of all construction crews Construction: Successfully managed all Outside Battery Limits (OSBL)/ Inside Battery Limits (ISBL) projects, FGS OSBL, Utilities Upgrades, and the H2 unit prep. Volunteered to assume the role of Butamer Mechanical Coordinator (ISBL), as my workload lightened up. Already heavily involved in the construction phases of all projects, and familiar with the crews coming on board, so it made sense Successfully managed Union and Non-Union crews on the same jobsite without any mentions of strikes Experience Company Name City , State New Construction / AFE Maintenance Manager 02/2015 to Current Effectively directs the Safety and Health program / processes in our work group. Leads weekly relevant Safety Meetings with Contractors / Employees to ensure a top down approach. Maintains top performance in our Safety VPP Football Program Working to develop Project Manager's in Capital to help improve execution Strong and effective Liaison between Operations, Project Engineering and Construction Team. Produced an evergreen tank plan that will get us back in compliance in 4 years. Producing a 10 year strategic plan for effective / efficient budget controls Manages 7 employees, providing mentoring to promote career paths and upward movement Maintains Environmental compliance Participates in Constructability and Model reviews Participates in bidding process, job walk-downs and awarding of contracts with various contractors. Manages Construction schedule activities, manpower loading, and resource loading Participates in Forecasts, Budget Reviews, Cost control, Efficiencies Accepted New Contractor reviews Lead to minimize double work amongst Managers Performing contractor reviews to increase number of specialty contractors for tank plans Company Name City , State Operations Superintendent 07/2011 to 02/2015 Managed plants Operations to ensure we remained at target rates Maintained safe, stable and reliable operations/ operating envelopes. Maintained environmental compliance Managed 40-50 employees on shift. Provided mentoring for developing employees. Trained 2 S/S step ups, was working on 3rd. 4th and 5th are in line. Crew development as a whole was by far above peer work groups. CBO's were progressing at a better than average rate as well as new OS's. Crew 4 embraced the new organizational structure and worked hard to promote it amongst peers. Certified Qualified Individual in the area of Oil Spill Response. Experienced with On Land/ Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions. Assumed Incident Commander Role during refinery emergencies. Implemented Refinery Clean Sweeps for housekeeping amongst crews. Completed OS Manual update, S/S sign off package upgrade and Implemented Crew tool box program. Company Name City , State Operations Supervisor 11/2010 to 07/2011 Backfilled Team 3 OS while their OS planned for TA before being drafted to the PS TA in 4Q2010. Company Name City , State New Construction Mechanical Coordinator 04/2008 to 11/2010 Built and implemented the site safety plan for the VIP Project. Managed all construction deliverables in my area. Created/ extended/ tracked all MOC's to ensure compliance. Hired all Mechanical Supervisors to assist with OSBL workload. Developed employee work schedule/ vacation schedule/ EPR's. Completed and participated in safety, constructability, feasibility, progress, and update meetings Exposed to bidding process, job walk-downs and awarding of contracts with various contractors for OSBL work. Participated in Constructability and Model reviews (FGS/ Goggle Valves/ Ducting) Managed Construction schedule activities, manpower loading, and resource loading. Strong and effective Liaison between Operations, Project Engineering and Construction Team. Implemented Budget Reviews, Cost control, Efficiencies Ensure QA/QC of all responsible areas to Refinery/ Construction standards Directed all civil work for all sites. Zero recordable injuries for all of my projects. Company Name City , State Step Up Operations Superintendent 06/2006 to 07/2008 Began Training in 05' and qualified in 06'. Backfilled for all S/S's for vacations, special projects and T/A's Developed my overall Refinery knowledge while stepping up Education High School Diploma : Industrial Maintenance Mechanic De Anza High School , City , State , US High School Diploma- Industrial Maintenance Mechanic De Anza High School- El Sobrante, CA, USA Professional Affiliations Active Fire Dept. member -2012, Honorary Member to Present Certifications Emergency Response Active Fire Dept. member from 2000-2012, Honorary Member to Present Safety Officer Incident 100, 200, 300 and 700 courses Strategy and Tactics Advanced Fire FightingFoam school Wild Lands Fire Fighting Rope Rescue 1- Advanced Specialty Rope Schools Qualified Haz Mat Technician Qualified to operate various Fire Fighting Apparatus/ Equipment Certified in many Emergency Response courses Competed in the IRTS Competition in 2000 and 2002 (High Angle rescue) Rope 1 Rescue Qualified Certified Qualified Individual in the area of Oil Spill Response. Certified Qualified Individual (Oil Spill Response) Experienced with On Land / Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions Skills Site Safety / Safety Standards, Site Assessments, Liaison, Operations, Environmental Compliance, Mentoring, Site Assessments, Budget / Forecasts, Construction Schedules / Integration, Contracts, Cost Control, QA/QC, Emergency Response, Leadership Skills, Proactive Problem Solving, Self Motivated, Team Building, Team Player, Excellent Written skills, Industrial Maintenance.

CONSTRUCTION

CONSULTANT Summary Transition from an Application Developer and secure a position as a Business Analyst or Technical liaison with a company that can fully utilize my education and experience, while offering upward growth and opportunity. Skills Microsoft .Net Visual Basic and C# Blaze Advisor .net Rules Engine HTML, JavaScript Visual Basic 5.0 and C++ programming - Introduction and advanced concepts. Experience Consultant 06/2012 to Current Company Name City , State Managed/Designed/Developed Market Segment determination rules. Rules Service provided account and policy a market segment values of either Mid-Market or Small-Market areas of underwriting. Determining market segments streamlined Underwriting workflows and allowed processing center to efficiently handle insured accounts. Managed/Designed/Developed Underwriting rules question service. Real-time access of questions, per entry screen from online quoting system. Service provided agent or support users immediate access to underwriter questions in regards to the specific entry screen user was working with. Rules provided on-line questions and answers for analysis through Nationwide's underwriting binding authority rules. Managed/Designed/Developed Underwriting Rules based Protocol system which provided underwriter guidance with little or no agent intervention when assessing a policy's insurance risks. Managed outside consultant's work assignments while providing technical leadership in designing process flows, business object model, .net web service changes and rules engine updates. Developed rules decision tables, internal methods, functions and .net field translation for rules engine. Managed/Designed/Developed Single entry System Determination entry rules. Technical lead on the project, single sign on directed user entry into the commercial lines real time quoting system. With less sign on screens, project provided agents and internal users a streamlined process for ease of doing business when initiating a quote. Practiced Lean AM (Application Maintenance), developing IT maintenance efficiencies within our department. Creating huddle cards with work details, "Swim Lanes" for project delivery, and huddle board meetings, allowed our development team to concentrate on quality while removing overhead processing costs. Managed/Designed/Developed Light Touch Underwriting Account renewal rules. Technical lead on the project. Managed renewal rule code deployments into requested test and production environments. Designed Blaze code for renewal rules by routing certain accounts to underwriting and other processing units. Developed decision tables, SRL code functionality to process account authority rules. Project increased policy renewal flow rates by having less underwriter intervention and routing accounts directly into specific processing units. Application Staff Specialist 04/1986 to 06/2012 Company Name City , State Managed/ Developed FICO rule applications using Templates, Decision tables, Rule Sets, Patterns, while integrating SRL code to provide viable business solutions in developing work flow authority levels to processing units, and pertinent policy information to Underwriters. Responsible for developing System, Product rule sets which directed system entry and product availability to both internal users and outside insurance agencies. System successfully routed small market agents to use selected products and lines of business for quicker issuance of Harleysville policies. Small Market rule processes created less call center interaction with agents and generated over $300K in small market premiums in one quarter. Developed/Maintained Web Services for Underwriting Rules Engine. By integrating Commercial lines and Agent Portal data with Blaze (Fair Isaac), rules engine output enhancing Underwriters ability to analyze data in English terms and establish profitable decisions for each policy submitted. Applications consisted of Insurance System/ Product Determination and Underwriting Binding Authority interfaces. Services developed with Visual Studio 2010, C# .Net wrappers integrated XML business objects with Blaze rules software. Developed windows console application for unit testing FICO rules. Testing Framework allowed user to enter test cases through Excel and create XML file input invoking specific Insurance rules. Application increased Business Analyst productivity by allowing more time for writing business rules and less time correcting defects within integration test phase. Software developed with C#, Visual Studio .Net and Microsoft programmability InterOp. Researched/Developed Insurance New Business and Endorsement object models for Policy Binding Authority. Arranged planning sessions with Data Modelers, and Business Analyst to develop schemas using Visual Studio XSD and XML structures. Managed Team Foundation Server deployments for .Net and SQL Database changes. Experienced with Visual Studio TFS source control and Data Backlog Items. Coordinated group meetings, multiple project production implementations with developers concerning deployment strategies and project implementation dates. Designed object models, and system determination process flows. Designed SDLC documentation and deployment procedures for production implementations. Coded .net web services unit testing and analyzing rules requests with proper rules response validating specific rules processes. Managed SQL Server Database valid values table, updating and inserting data rows. Table provided data translation from outside vendor to internal values used by Underwriting Rules Engine. Utilized SQL Server 2008 management system. Developed Legacy mainframe IT specifications for system enhancements related to Agent Portal initiatives. Provided IT technical leadership for legacy mainframe, Quality Assurance using SDLC methodology, Architecture design and implementation of CICS web based applications with DB2 relational database interfaces. Education and Training Bachelor's Business Administration degree : Computer Science Ursinus College Computer Science A.A.S DP : Computer/Applied Science Montgomery County Community College Computer/Applied Science Certificate in Computer Programming. Maxwell Institute, Computer Learning Center Interests Exercise and weight training. Gardening and Recreational Fishing. Skills Blaze Advisor .net 6.10.1, Microsoft C# .net 4.5 framework, Developed Technical Specifications, Business object Models in XML, TFS Source Control, HTML, JavaScript, Technical Leadership, Excel, Quality Assurance, Real-time processing, SDLC, SQL Server Management 2014, Visual Basic 5.0, Microsoft Visual Studio 2013 and 2015.

CONSULTANT

PUBLIC RELATIONS MANAGER Summary A growing professional who blends academic training in recreation and sports management with hands on experience in operations, communications, media, and public relations. With a diverse background in the sports and event industry, I have gained an appreciation of what it means to work hard, manage time and roll with the punches. As a creative and logical hybrid, I tackle every opportunity with enthusiasm and determination and am always looking for a chance to learn. Highlights 3.5+ years in sports & event industry Prepared press releases, event highlights, blog posts, media advisories & distributed news through various media channels Generated creative content for official websites, social media platforms, and emails Computer proficient in Apple, Windows, Adobe Photoshop, Cision and Vocus Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Accomplishments Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Experience 05/2014 to Current Public Relations Manager Company Name － City , State Main media contact for The Color Run, The Color Run Night and Electric Run Established mutually beneficial relationships between organization and media, sponsors, charities, and runners Member of creative content team generating copywriting and content for all social media platforms and website Created & distributed press releases, media advisories, and media packets for over 240+ events in North America Set up interviews between staff and media along with training the staff with talking points and FAQ's Updated press page on website, monitored Wikipedia page, and managed press email address Analyzed media coverage and compile comprehensive information about the company for the media 10/2012 to 05/2014 Winter Olympic Games Press Attaché Company Name － City , State * Prepared press releases, event highlights, media advisories, blog posts and distributed news on various media channels * Prepared, posted and maintained content for the official website, social media platforms and membership e-newsletter * Coordinated & facilitated athlete interviews, photo-shoots, video-shoots and appearances with local and national media * Creatively pitched stories to local and national media about athletes and organization * Assisted in creating and implementing fundraising initiatives directed towards membership and community * Main point of contact for media at 2014 Olympic Team Trials and assisted in all phases of planning & execution of the event * Handled all media requests, press conferences, questions, managing victory and event coverage for short track team * Facilitated interview requests between coaches, athletes, staff and the media * Managed relationships between organization and media while working closely with venue management 06/2012 to 10/2012 Foundation Associate Company Name － City , State * Assisted with charity section of official website and Foundation Facebook page * Scheduled and managed volunteers, 50/50 raffle program and silent auction for all home games * Planned and executed team fundraising events including Chicago Fire White Party, Bank of America Chicago Marathon, Fire Brews and Bites and Molly's Cupcake fundraiser 09/2011 to 06/2012 Front Office Intern Company Name － City , State * Planned, promoted and executed the Duke's Kids Club, Reading Wranglers program & team appearances in the community * Planned and executed post-game autograph sessions, watch parties and season ticket holder events * Assisted in merchandising and budgeting by running the team shop both in game and online * Assisted heavily with media relations in producing team game notes and post game notes 08/2001 to 06/2012 Red Rock Raptors U9-U17 Girls Soccer Teams - Assistant Coach Company Name － City , State * Prepared documents and filed pleadings in various Nevada courts * Interacted daily with clients to ensure their satisfaction with each case Leadership * Taught the game of soccer by providing technical and tactical skill training 2-3 times per week * Coordinated tournament, game participation and registered team players * Actively participated in all phases of the training, coaching, and preparation of the soccer team * Acted as Head Coach when necessary and as a mentor to young girls 05/2011 to 08/2011 Game & Team Operations Intern Company Name － City , State * Assisted with various pre-game and half-time promotions throughout the entire season * Secured pre-game color guard, national anthem singers, walk of champion participants and volunteers * Referee liaison for the 2011 CONCACAF-Gold Cup while also handling referee & team transportation Education Bachelors of Science : Recreation Management University of Nevada Las Vegas － City , State , US University of Nevada Las Vegas Las Vegas, Nevada // December 2012 * Bachelors of Science in Recreation Management with a concentration of Sports Management Certifications P.A Professional Affiliations of creative content team generating copywriting and content for all social media platforms and website Presentations Handled all media requests, press conferences, questions, managing victory and event coverage for short track team Skills Clients, Legal Assistant, Satisfaction, Training, Coaching, Mentor, Public Relations, Fundraising, Copywriting, Budgeting, Media Relations, Merchandising, Games, Adobe Photoshop, B2c, Marketing, Photoshop, Associate, Liaison, Operations

PUBLIC-RELATIONS

REGISTERED CLIENT SERVICE ASSOCIATE Summary To obtain a position where my years of experience in the client support environment and proven track record of maintaining and developing new businesses can be fully utilized. Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in client support. Major strengths include strong leadership, excellent communication skills, strong team player, attention to detail, compliance in all regulated environment and supervisory skills. Skills Microsoft Word for Windows, Excel, Power Point, Access, Adobe PageMaker 6.5, Adobe Photoshop, Dreamweaver, Visio, Unix, Oracle 9i and Developer 2000. Experience Registered Client Service Associate 06/2012 to Current Company Name City , State Serve as primary contact to investment clients and prospects. Provide all operational services and support for client accounts. Provide Financial Advisors with presentations and seminars, aide in the implementation of marketing materials for prospects. Referring clients to other lines of banking division to enhance the relationship. Work with Financial Advisors to efficiently manage their book of business to increase their revenue for the bank. Conduct monthly audits to make sure that client objectives are in consideration with the investments being offered by the brokers. Work directly with the Financial Advisors to manage their book of business worth 40 million. Relationship Banker II 06/2004 to 06/2012 Company Name City , State Serve as primary contact to retail, commercial, and prospect clients. New account opening and cross sale of other banking products and services. Referring identified client needs to other lines of banking divisions. Proactively cold calling the clients to introduce the new products and services to increase branch revenue. Conduct meetings with commercial bankers and introduce the banking products to the commercial clients to enhance the banking relationship. Accomplishments. Ranked in top 10 among 82 reps for 7 straight years, exceeding sales quotas a month. Winner of best sales representative of the year reward 3 straight years and first quarter in 2011. Increased branch non-interest income by 10% with the sale of banking products and excellent client service skills. Increased the loan portfolio for the branch by $800,000 within 7 months. Increased net deposit portfolio for the branch by $1.7 million for the quarter by proven sales skills. Training new hires and branch personals to be experts in their job performance to be successful in the company. Private Banker 01/2003 to 01/2004 Company Name City , State Conduct outside sales calls to bring in new business. Performing operational tasks of the branch that includes reconciliation and monitoring of Federal Reserve account. Opening new consumer, business accounts and creating CIF's, entering new accounts in the system using Impact. Performing many tasks using Impact such as change of address, customer account information, posting stop payments, and loan information. Assisted in reception handling high volume customer calls. Technical Writer/ Web Developer 01/2000 to 01/2002 Company Name City , State Responsibilities include creating, editing and verifying product and service documentation. Documentation types include: hardware and software user and service manuals, online help and tutorials, programming/configuration/installation documents, requirement documents and reference documents. Work out various researches for giving the accurate description of the erection, installation, removal as well as maintenance of different genres of hardware. Supply wiring figures outlines along with part breakdown sketches for illustrations. Scripting interactive on-line help and tutorial packages. Installation and maintenance of computer, security, and telecommunications systems. Education and Training B.S : Computer Information Systems 2001 Strayer University Computer Information Systems 1997 Northern Virginia Community College DBA Training, Completed First DBA exam in India Series 7-General Securities Registered Representative 2016 Skills Dreamweaver, Adobe PageMaker 6.5, Adobe Photoshop, banking, book, cold calling, hardware, client, clients, DBA, Documentation, editing, Financial, investments, marketing materials, meetings, Access, Excel, Power Point, Windows, Microsoft Word, online help, Oracle 9, Developer 2000, outside sales, presentations, programming, reception, requirement, retail, sales skills, sales, Securities, seminars, Scripting, telecommunications, Unix, Visio, wiring

BANKING

APPAREL SALES ASSOCIATE/CASHIER Summary Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Skills Excellent planner and coordinator Microsoft Excel certified Works well under pressure Conference planning Pleasant demeanor Multi-line phone proficiency Appointment setting Invoice processing Microsoft Word Team building Microsoft Visio Atlas Microsoft PowerPoint Adobe X Pro SmartPlant Materials MMIS System 1 & 2 Microsoft Outlook Phoenix Deadline-driven OSHA standards Experience 10/2017 to 12/2017 Apparel Sales Associate/Cashier Company Name － City , State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Engaged with customers in a sincere and friendly manner. Contacted other store locations to determine merchandise availability. Prioritized helping customers over completing other routine tasks in the store. Contributed to team success by exceeding team sales goals by 30%. Completed all cleaning, stocking and organizing tasks in assigned sales area. 08/2017 to Current Administrative Specialist I Company Name － City , State Close providers complaints Re-export Claims Check eligibility for Medicaid for participants Claim adjustments Processing contracts for new In-home care providers Provider Compliance Submitting new waivers for In-Home care providers. Recoupments for Providers 08/2011 to 06/2012 Custodian Company Name － City , State Maintaining housekeeping at V.C Summers Units 2&3 site. 06/2011 to 07/2017 Field/ Administrative Assistant Company Name － City , State Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Ordered and distributed office supplies while adhering to a fixed office budget. Opened and properly distributed incoming mail. Maintaining materials while imported and exported. Placing material off hold while communicating with QC (Quality Control). Obtain overtime approvals Creating SRR's (Stores Requisitions Reports) material out of the warehouse. Creating paperwork for production in the field. Creating tags for material. Obtain supervisory approval of time card discrepancies. Building spreadsheets for production. Maintaining craftsmen training records. Registering craftsmen for hands-on tests. Assisting (Human Resource Department) with craftsmen confidential paperwork. Maintaining electronic and hard copy filing system. Maintain office supplies Prepare and modify documents including correspondence, reports, drafts, memos and emails. Manage Calendar for Managing Director. Perform Data Entry and scan documents. Process and issue annual W-2 forms to employees. Print and distribute time sheets to craftsmen. Collect and summarize timekeeping information. Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time. Maintaining housekeeping at the V.C Summers Units 2 & 3 site. 01/2010 to 08/2011 Warehouse Associate Company Name － City , State Assisted machine operators with finished pieces. Collated components for assembly. Responsible for achieving production requirements. Maximized sales by shipping on time and accurately. Trained staff on material handling processes to reduce shipping times. Achieved a 50% on-time shipment rate. Redirected shipments en route in response to customer requests. Loaded products weighing up to 25 pounds onto trailers for delivery. Moved freight, stock and other materials to and from storage and production areas and loading docks. Received, stored and shipped goods and materials. Tagged all inbound merchandise with receiving date. Stacked and transported all overstock to storage areas. Swept floors and stored equipment at the end of each shift. Loaded and unloaded ship cargo. Used item Numbers to properly stock warehouse. Recorded Numbers of units handled and moved using daily production sheets and work tickets. Attached identifying tags to containers. 04/2018 Inventory Specialist Company Name － City , State Organized and coded all documents related to due diligence for acquisitions. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Monitored multiple databases to keep track of all company inventory. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. ​ ​ Education and Training 2009 High School Diploma Fairfield Central High School － City , State BA : Applied Behavioral Science Sociology Ashford University Clinton Campus － City , State Applied Behavioral Science Sociology Skills Adobe, Appointment setting, Database management, Employee training, Filing, Home care, Instructional Design, Invoice processing, logistics, Sales experience, sales, spreadsheets, Spreadsheet, weighing and SAP Production System. Activities and Honors Member of: The Instructural Design at Ashford University and The Psychology club. ​ ​

APPAREL

EXECUTIVE CHEF Professional Summary Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Skills Strong attention to safe food handling procedures Chef at The Cork Tree , awarded best restaurant in West Ways Magazine  Employed at Bing Crosby's , featured in  Desert Sum Magazine  "Chefs Surprise" column August 2008 Beautiful presentation of food Food presentation talent Hospitality and service industry background Food presentation talent Work History Executive Chef 05/2012 to Current Company Name – City , State www.thecorktree.com. Modern California and Mediterranean Cuisine. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service levels. Reduced food costs by using seasonal ingredients, setting standards for portion size and minimizing waste. Head Chef 01/2011 to 05/2012 Company Name – City , State Was head chef for this fine dining steakhouse, helped designed kitchen, created all menus, hired all kitchen staff, set up all accounts for the kitchen. Did all meat and fish portioning, made all sauces, worked the grill and line at service. Planned dinner and bar menus, as well as special menus for in-house special events and catering. Sous Chef 01/2010 to 01/2011 Company Name – City , State website: www.smoketreeranch.com (American Cuisine). Daily menu charge of entrees and appetizer, banquet's up to 500 ppl. Prep and serve all lunch and dinner items. butchering, soups, stocks and sauces. 150 to 300 covers per day. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Executive Chef 01/2006 to 01/2010 Company Name – City , State High volume fine dining restaurant, team leader, training of kitchen and wait staff for all new menu items and daily specials. In charge of Menu development, budgeting, invoice tracking, ordering, food and labor cost, scheduling, banquets. 6.5 Million in yearly sales. Verified proper portion sizes and consistently attained high food quality standards. Achieved and exceeded performance, budget and team goals. Chef/Owner 01/2005 to 01/2006 Company Name – City , State European and Mediterranean Cuisine). Owner of a 45-seat restaurant, responsibilities included: Front of House Management, all beverage ordering, banking, menu development, set up all accounts, set up all license's that where needed to run the business, Budgeting, Accounting, hiring and training of all staff. Executive Chef 01/2002 to 01/2005 Company Name – City , State Kaiser Grill and the Chop House Steak House. Worked at 2 locations Kaiser Grill in Palm Springs and The Chop House in Palm Desert. Was in charge of 2 very busy restaurants. Butchering of all protein items. Inventory, ordering, food and labor cost, scheduling and Daily Specials 4 million in yearly sales. Executive Chef 01/1997 to 01/2002 Company Name – City , State American and Asian Cuisine. Maintaining a food coast of 29.5 %, Weekly Inventory, ordering, labor cost, Daily Specials and Banquets. 4.5 million in store revenue. Assisted in the opening of three restaurants as a training chef, was the Chef of 2 busy stores. 4 million in food sales. Promptly reported any maintenance and repair issues to Corporate Executive Chef. Sous Chef 01/1993 to 01/1997 Company Name – City , State Italian Cuisine) www.ifornaio.com. Managed a large open Kitchen's in fine dining in Italian cuisine. Scheduling, food cost, inventory and labor cost. Was part of opening team for the Las Vegas restaurant in New York New York Hotel and Casino, Successfully open two properties for Il Fornaio 1993 Pasadena, CA and 1996 in Las Vegas, NV 14 million in sales. Education Associate of Arts : Culinary Arts, Chef Training and Restaurant Management 1 1983 Los Angeles Trade Technical College - City , State Chef Discovers Contemporary Flavors - Culinary Institute of America - Skills Accounting, banking, Budgeting, com, CA, hiring, Inventory, Italian, team leader, sales, Scheduling, website Additional Information AWARDS USA Honor Society 2009/2010 Biltmore Who's Who Award 2008/09/10 Achievement Profession Certificate of Merit  Chefs de Cuisine Assn. of California Best European Restaurant 2005/2006 Award

CHEF

SALES Summary I am clearly a loyal and friendly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Perishable Meats and seafood industry. I love to learn, and am always up to a challenge whatever the situation. I get along well with others, whilst also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. Skills literate, MS Excel,Microsoft Word, AS400. Experience Company Name May 2004 to August 2007 Sales City , State Responsible for sales and marketing Fresh meat products and keeping accounts in balance. Responsible for resets,new store openings. Company Name April 1997 to May 2004 sales and marketing City , State Responsible for ,Package meat products and keeping accounts in. balance. Responsible for cost effective advertising. Lines, Sunnyland Foods, Lykes, Ball. Park, Tennessee Pride, Foster Farms Corn Dogs, Gwaltney, etc. Company Name February 1972 to March 1996 Key Account Sales Representative City , State Promote and market Sunnyland products in Georgia, South Carolina, And Florida. Received. company's highest sales award 1974,1978,1983,1985,and 1988. Education and Training Management Training Programs at Florida State - Dudley M. Hughes, Macon, Georgia May, 1966 - Jul, 1968) Graduated 2 years of accounting and Bookkeeping,1967,1968 Management Training Programs at Florida State University, Principles and Methods of Persuasive Communications, Effective Human Relations as applied to sales Skills accounting, advertising, AS400, balance, Bookkeeping, Computer literate, Human Relations, Management Training, marketing, market, MS Excel, Microsoft Word, Persuasive, sales

SALES

KINDERGARTEN TEACHER Summary I have been an elementary educator for Henrico County Public Schools for 16 years. I have taught Head Start, Federal Preschool Programs, first grade and kindergarten. Prior to my teaching career, I worked in administration and management and have experience with accounting, ordering, payroll, computer systems, scheduling and interacting with the general public in multiple capacities. Skills Meticulous attention to detail Professional communication Conflict resolution techniques Strong problem solver   Account Reconciliations Cost accounting Flexible and adaptive Intimate knowledge of school system Experience Kindergarten Teacher August 2011 to Current Company Name － City , State Served as Team leader for three years. Served as collab partner with special education specialist for three years. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility. Mentored and counseled students with adjustment and academic problems. Took appropriate disciplinary measures when students misbehaved. Differentiated instruction according to student ability and skill level. Encouraged children to be understanding of others. Promoted good behaviors, accountability and social responsibility. Head Start/Federal Preschool Programs Teacher August 2006 to July 2011 Company Name － City , State Encouraged parents to take an active role in their child's education. Encouraged students to explore issues in their lives and in the world around them. Enhanced reading skills through the use of children's literature, reader's theater and story time. Delegated tasks to teacher assistants and volunteers. Established positive relationships with students, parents, fellow teachers and school administrators. Taught students in various stages of cognitive, linguistic, social and emotional development. First Grade Teacher November 2003 to July 2006 Company Name － City , State Served as team leader for one year. Served as collab teacher with special education specialists for one year. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Taught students to exercise problem solving methodology and techniques during tests. Observed and assessed student performance and kept thorough records of progress. Head Start Teacher August 2001 to November 2003 Company Name － City , State Visited family homes twice yearly. Supervised children on monthly field trips to local parks, museums and zoos. Conducted monthly parent meetings. Adhered to Federal Head Start guidelines such as family style dining, developing individual student plans, and daily centers. Supervised and assigned daily duties to classroom assistant. Attended after school functions to help build a stronger community/school relationship. Interventionist January 2001 to June 2001 Company Name － City , State Provided supplemental teaching to small groups of students who needed extra assistance based on state testing results. Created lessons based on state requirements. Observed and assessed student performance and kept thorough records of progress. Encouraged students to persevere with challenging tasks. Assistant Manager July 1998 to August 2000 Company Name － City , State Managed a retail foods grocery store during assigned shifts. Oversaw store operations, including staff assignments and production lists. Assessed customer needs and responded to questions. Managed ordering for the store and represented store at national trade shows. Developed staff schedules. Managed payroll as backup to manager. Lead Teller June 1996 to July 1997 Company Name － City , State Excelled in greeting customers and providing quality customer service. Executed accounts receivable reporting enhancements and reconciliation procedures. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Administrative Assistant January 1994 to June 1996 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled incoming and outgoing correspondence. Education and Training Master of Teaching (M.T.) , December 2000 Virginia Commonwealth University － City , State , US Early education: Pre-K through fourth grade Bachelor of Science : Psychology , 1997 Virginia Commonwealth University － City , State , US Credentials Commonwealth of Virginia Teaching license, # PGP-562282, renewed in 2016

TEACHER

CONSULTANT Professional Summary Highly organized Microbiologist successful at managing people and time, with expertise in Molecular Genetic Research, Quality Control System Operations, Cross Functional Leadership, Consulting, Training and Development and Validation of new products and facilities. Skills RNA isolation knowledge Proficient in PCR In-vivo transcription Published researcher Skilled in genotyping Protein isolation Southern blotting Transcription profiling Equipment maintenance Statistical analysis ELISA assay Expert in design control ISO 9001 environment Extraction Separation and purification techniques Trained in lab safety MS Office proficiency Training proposals Expert in developing inventory systems Creative instruction styles and techniques Certified Training Specialist in Consulting Project management Presentations expert Charismatic public speaker Skilled in working with special needs adults Proficient in creating and maintaining schedules Taught Aseptic technique lessons to over 400 participants Instructional technologies knowledge Intuitive people management skills Assisted in OOS Investigations Change Control for Quality Systems RDP, NCBI, TIGR, KEGG, OMIM, Entrez, Minitab, PSI-Blast, Tree View, Gen Bank, Pub Med, Gene Pix Pro 5.0 analysis of COGS and CDD MS Office, MS Outlook, Citrix Sever, FTP clients, LIMS, SAP, Isotrain, and IKAT, VIBES, COGNOS, Word, Power Point, Access, Outlook. Work History Consultant 04/2016 to Current Company Name – City , State As a Consultant, I provide consulting and technical training on proper aseptic techniques and FDA regulatory compliant behavior required while working in an aseptic and/or clean environment. Clean-room (Aseptic)Gowning Technique Training (ISO 5 - ISO 8)* Clean-room Technique Training (ISO 5 - ISO8) Clean-room (Aseptic)Manufacturing Technique Training (ISO 5 - ISO 8) Environmental Monitoring Technique Training Aseptic Cleaning Technique Training Sterile Gloves Techniques Training Basic Aseptic Technique Training. Consultant Microbiologist 12/2016 to 05/2017 Company Name – City , State Conduct Bio Burden testing, Media Testing, water and clean steam testing for Aseptic GMP Facility Qualification. Facility Qualification and equipment/process or methods validation MODA (environmental monitoring system) development and uses. Commissioning Qualification Validation (CQV) activities Lead teams of validation professionals, and provided subject matter expertise in the validation of a variety of utility, facility and process equipment. Developed project scope statements, estimates and proposals. Developed policies, programs, and standard operating procedures. Developed and executed validation of documents/protocols for equipment compliance. IQ and OQ documentation development and execution of MODA System. Provide regulatory, quality and compliance solutions for the pharmaceutical, biotech, medical device and other regulated industries. Develop microbiological monitoring, control and continuous improvement strategies for API and fill-finish manufacturing, fermentation, recovery and purification, and aseptic processing and non-sterile manufacturing. Design and administer microbiological programs including environmental monitoring, investigations of laboratory and manufacturing microbial excursions and out-of-specification findings, laboratory audits, optimization and management, laboratory and facility design and qualification, cGMP compliance, Pharmacopoeia compliance, barrier isolator design and microbiological validation, microbiology method and protocol development, validation and technology transfer, contact lens care formulation development, manufacturing, stability testing and product release, disinfection, sterilization and the use of biological indicators, cleaning validation, process development, regulatory audit response (e.g., FDA 483 and warning letters), regulatory dossier development support, and Process Analytical Technology (PAT). Support microbiology and rapid microbiological method suppliers and industry end-users in developing next generation technology platforms, validation and testing plans, financial and return on investment (ROI) strategies, commercialization approaches, and global regulatory and pharmacopoeia compliance. Act as subject matter expert for microbiology technology companies during due diligence, partnership, collaboration, merger and acquisition activities. Expert witness for matters related to pharmaceutical microbiology, ophthalmic formulations, contamination control, antimicrobial and preservative effectiveness, sterilization, pharmacopoeia interpretation and compliance, USP microbiology test methods, laboratory and manufacturing GMPs, formulation development and stability, sterile and nonsterile manufacturing, research and development, and product quality. Corporate Trainer/Lead Aseptic Technique/Behavior Specialist 12/2011 to 12/2015 Company Name – City , State Spearheaded expansion and development initiatives in Aseptic Area. Used role-playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers. Created an online training program to be used during video training conferences. Organized training for 25 new employees per week. Increased performance scores by 80% by developing new employee processes. Extensively trained new and existing employees. Planned and delivered account management training to an average of 10 account managers per week. Reviewed daily metrics of account executives and employees to evaluate their strengths and weaknesses. Monitored participant workflow and behaviors throughout the training process. Conducted one-on-one tutoring sessions for new employees. Administered performance reviews to evaluate each participant's progress. Clearly communicated objectives for all lessons, units, and projects to all participants. Used a variety of assessment tools and strategies to improve instruction methods. Addressed all questions from training program participants. Created online training courses in Aseptic and Terminally Sterile Area. Assumed ownership of all training program initiatives. Align with functional managers on the management of training records to ensure that individual training plans and training records are accurate and up to date in accordance with 21 CFE Part 11 Identified core competencies of assigned functional areas to develop, within the Quality System, short and long-term planning strategies and initiatives in accordance with 21 CFR 820 Assess external service providers and/or site staff training needs and to support the development of eventual training programs for Terminal Sterilization Filling Line. Participated in research of regulatory issues and dissemination regulatory information to Production, QA, QC, and R&D departments and senior management as required. Actively, participated in the evaluation of regulatory compliance of documents/ products/ process/ test method changes. Reviews labeling and labels for compliance with regulatory requirements. Conducted internal audits. Lead department initiatives to improve current processes and procedures. Quality Control - Assistant Scientist 10/2010 to 10/2011 Company Name – City , State Executed experimental tasks Obtained and interpret experimental data Conducted TMC, LAL, Micro-ID, TOC, and Purification Test Reviewed and edited protocols and standard operating procedures (SOPs) Maintain regular laboratory and system functions for the group Ensure compliance with cGMP, FDA, and SOPs guidelines and regulations. Performed tests on water, and the environment to detect harmful microorganisms and to obtain information about sources of pollution and contamination. Cleaned and maintained laboratory equipment. Stocked and rotated all prepared growth media. Performed routine monitoring of cleanroom manufacturing environments Performed micro'ID and organism analysis. Perform compliance adherence checks to all FDA, GMP regulations Collected and analyzed biological data about relationships between organisms and their environment. Interpreted research findings and summarized data into reports. Complied with Good Laboratory Practices and Title 21 CFR Part 11. Collected and processed specimens for clinical protocols. Laboratory Manager - Laboratory Technological Assistant/ Research Assistant/Trainer 08/2007 to 06/2009 Company Name – City , State Ordered laboratory equipment and supplies. Operated a genetic analyzer to sequence DNA. Kept accurate databases of specimens collected and stored in a repository. Collected and processed specimens for clinical protocols. Successfully completed transcription profiling experiments. Complied with Good Laboratory Practices and Title 21 Code of Federal Regulations Part 11. Scheduled and trained student staff members. Managed overall laboratory functions. Investigated the impact of intrinsic target properties on siRNAs pharmaceutical properties. Extracted DNA and genotype samples using SNP technology. Interpreted research findings and summarized data into reports. Collected and analyzed biological data about relationships between organisms and their environment. Programmed computers to store, process and analyze data. Maintained laboratory instruments and developed new laboratory equipment. Interpreted test results and developed nonstandard tests. Ordered chemicals for analysis and prepared reagents for analysis. Maintained compliance with DEC and EPA. Set up standards for sampling analysis and data interpretation using effluent analysis. Operated wet methods and instrumentation analysis. Accurately inventoried lab chemicals and supplies. Monitored and maintained specialized lab equipment (e.g. Minispec, shared microscope, etc.), laboratory supplies, and materials. Trained and developed undergraduate research assistants on proper protocol and procedures in the HIV lab. Conducted one-on-one tutoring sessions for new students. Microbiology- Laboratory Technician 06/2007 to 09/2008 Company Name – City , State Maintained laboratory instruments and developed new laboratory equipment. Organized lab test solutions, compounds, and reagents. Routinely calibrated scales to minimize leakage due to calibration errors. Determined equipment operating efficiency. Interpreted test results and developed nonstandard tests. Maintained records for Michigan Department of Health audits. Ordered chemicals for analysis and prepared reagents for analysis. Recorded test results using a variety of chemistry-specific software programs. Operated wet methods and instrumentation analysis. Accurately inventoried lab chemicals and supplies. Collaborated with business units for cost model analysis. Created a rapid screening and testing factory to find acceptable materials. Steered process development experiments in the lab and support scale-up processes. Computed taxes owed by applying prescribed rates, laws and regulations. Complied with Good Laboratory Practices and Title 21 CFR Part 11. Education B.S : Microbiology May 2009 Michigan State University - City , State Microbiology Skills 21 CFR Part 11, account management, API, aseptic techniques, Aseptic Technique, Basic, calibration, chemistry, Citrix, cleaning validation, COGNOS, conferences, Consultant, consultation, Consulting, continuous improvement, clients, databases, DEC, Department of Health, DNA, documentation, due diligence, ELISA, staff training, Equipment maintenance, senior management, experiments, Filling, financial, focus, FTP, functional, GMP, Good Laboratory Practices, in design, instruction, internal audits, interpretation, inventory, IQ, ISO 5, ISO 8, ISO8, ISO 9001, laboratory equipment, lab test, regulatory compliance, letters, LIMS, people management, materials, Access, MS Office, MS Outlook, Outlook, Power Point, Word, Minitab, next, optimization, OQ, PCR, performance reviews, policies, Presentations, process development, processes, process equipment, progress, Project management, proposals, protocols, public speaker, Quality, QA, research, researcher, safety, SAP, Southern blotting, specification, Statistical analysis, surveys, taxes, technical training, TOC, training programs, Transcription, tutoring, Validation, video, View, workflow

CONSULTANT

MORTGAGE BANKING DEFAULT OPERATIONS SPECIALIST II Objective Seeking a challenging position where I am able to utilize my customer service, trouble shooting, communication and problem solving skills towards growth and advancement within a prestigious company. Experience February 2015 to Current Company Name City , State Mortgage Banking Default Operations Specialist II Responds to internal inquiries from customer service specialists regarding issues such as missing documents, ordering certain third party services and reviewing "specialty flags" Facilitate the gathering of underwriting documents for both pre and post underwriting decision making Responsible for conducting research on mortgage files currently in litigation Present results to management with issues and potential risks identified Receives decision/results from underwriting and QC review and process according to decision Communicate effectively with borrowers attorney on status of the loss mitigation and/or liquidation Assess and analyze trial plan and/or modification document detail and verify against modification portal (PEGA) Thorough understanding of investor requirements and impact potential to loss mitigation and default foreclosure processes Coordinate tactic initiatives to better streamline department processes & procedures to present to senior management. May 2014 to Current Company Name City , State Audio-Visual Technician Responsible for setting and striking general session/meeting room exhibit labor including load-in & out with install and dismantle, audio, video, and/or lighting assist Coordinate and/or assist technical crews at various sites Work with inventory control to ensure complete equipment coverage for clients are established Operates multi-media equipment Responsible for all technical labor of production, ensuring picture, sound, and quality Performs maintenance of audio-visual equipment Coordinate meetings with sales manager for planned/unplanned events to determine requirements from client Experience and evolving knowledge in Photoshop and InDesign such as Adobe Creative Cloud Build strong relationships with future and current clients to promote services of PSAV. May 2013 to October 2013 Company Name City , State Closing Specialist I Liaison between Vendor, Lender, Attorney and Borrower for refinance closing files Processed and preformed quality checks on all documents from lenders and attorneys for accuracy Ensured each state guideline in reference to closing instructions were followed Responded to inquiries from borrowers, lenders, and attorneys to resolve discrepancies Prepared title company closing documents in timely and professional manner Worked to build strong partnerships with local lenders, realtors, and attorneys Prior to closing, called and confirmed with lenders and borrowers to ensure original schedule was met. July 2009 to January 2011 Company Name City , State Corporate Trainer Conducted needed analysis to determine training needs and appropriate training methods based on subject matter and target audience. Developed classroom-based, virtual facilitation, and eLearning programs Developed high quality materials: participant guides, worksheets, job aids, and facilitator manuals. Established performance objectives, learning outcomes, and assessment tools Attend project status meetings for applicable information on training programs. Conduct Train-the-Trainer forum for new programs. Facilitate training classes as needed. January 2011 to January 2012 Company Name City , State Mortgage Loan Processor II Act as a liaison between the borrower and the Investor requesting doc within a timely manner Processed Conventional, FNMA, GNMA, FHLMC, FHA, VA, DSI, Jumbo, 203k Rehab, and 2nd mortgages (HELOC) Manage a daily pipeline of 60 to 80 loans. Develop reporting for projected workflow daily January 2012 to May 2013 Company Name City , State Manager, Customer Service Managed a team of 15 associate who took calls regarding Bankruptcy and Property Claims Coached new Hires Conducted On the Job Training for associates Assisted homeowners with general questions and servicing of their mortgage and home equity loans Created procedures for servicing and Foreclosure guidelines. October 2006 to October 2008 Company Name City , State Team Leader Provided superior customer service while managing multiple projects. Provided Help Desk solution. Resolved all customer complaints to ensure the utmost customer service. Trouble shoot IP address for VOIP. January 2006 to January 2008 Company Name City , State Operations Assistant Assisted with preventative maintenance for security. Troubleshooted and repaired Hardware and Software issue. Reviewed surveys from quality assurance. January 2005 to January 2006 Company Name City , State Quality Assist Accurately measured vinyl siding. Trained new employees on proper work ethics. Assisted in quality control ensuring a higher quality product for clients. Education present University of North Texas City , State 2008 Remington College City , State Special Skill/ Certifications Associate Degree Computer Networking Excel, Linux, Ms Word, and Right Fax Adobe Creative cloud Economic Major Skills Adobe, Photoshop, streamline, Attorney, audio, closing, Hardware, Computer Networking, client, clients, Customer Service, decision making, equity, senior management, Fax, Help Desk, InDesign, inventory control, IP, lighting, Linux, litigation, managing, materials, meetings, Excel, Ms Word, multi-media, processes, quality, quality assurance, quality control, reporting, research, sales manager, sound, surveys, Trainer, training programs, underwriting, video, VOIP, workflow

BANKING

BRANCH MANAGER Summary As an experienced banking officer professional, I would like to utilize my experience and knowledge in banking by contributing to the improvement in profitability and growth to your bank. I will be putting my best efforts in terms of time and learning new banking techniques and methods that would implement in my tenure as a leader with your financial institution. Skills Goal-oriented Self-sufficient Strong team-builder Team Player TRID Expert Proficient in MS Office and Excel Flexible Experience Branch Manager 06/2016 to Current Company Name City , State Manages the overall operation of the branch to include the Personal Bankers and Teller staff primarily focused on creating a positive work environment, community development, driving sales, increasing growth & profitability, and providing accurate and superior customer service Conducts sales debriefs, weekly staff meetings, goal setting, and in-branch promotions to ensure support of current campaigns & alignment to corporate strategy Supports Operations Manager in the FTE Staffing & Scheduling process ensuring the branch has appropriate staffing considering scheduling, training, vacation, leaves of absence, sickness, and duty assignments ensuring the efficient operation of the branch Provides guidance, leadership, and coaching to the Assistant Manager & platform staff; confers with subordinate personnel to discuss operational & procedural changes; provides counseling and recognition Conducts monthly Head Teller and Personal Banker cash audits as part of the Risk Management Review process ensuring proper cash control Maintains a customer service culture by focusing on customer needs and managing staff to high customer service levels Leads the branch staff to achieve optimum sales referrals through effective sales campaigns/programs, sales coaching, development and behavior modeling Performs managerial duties including hiring, progression monitoring, promotion, quarterly career path & performance coaching, and performance evaluation Participates in and manages the lending function of the branch to include both consumer and small business; examines and evaluates loan applications Directs, coordinates, and monitors activities to implement institution's policies, procedures, and practices concerning granting or extending lines of credit, real estate loans, and consumer credit loans Actively involved in the outside calling program developing existing customers, centers of influence, and prospects Contacts customers and businesses, community, and civic organization to promote goodwill and generate new business Manages asset quality through delinquency tracking and past due loan collection Directs activities involving implementation of establishment services and functions including collecting delinquent accounts, authorizing loans or opening savings accounts Compiles required and special branch reporting as requested Compiles and accurately reports all financial data as required by governmental regulations Establishes procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping Collects data to analyze the present and future financial status of the branch Ensures Branch Opening and Closing procedures are followed to include balancing the branch, locking the vault, and setting the alarms Completes monthly Branch Assessment ensuring branches are professional in appearance Coordinates completion of branch regulatory compliance through computer-based training module completion and other training classes  Branch Disaster Recovery Planning with Branch Operations Manager to ensure employees are prepared for all facets of pre and post-disaster events Coordinates or provides employee training to improve efficiency and ensure conformance to standard procedures and practices Attends Branch Manager meetings conducted by Area or Division Manager to stay informed Handles in-branch operational customer complaints from inception to resolution Establishes and maintains contact with banking-related industries such as insurance, real estate, and securities Serves as an authorized signer on official checks Enforces personnel professionalism to include demeanor, dress, and station orderliness. Originates consumer and business loans ranging from $1,000 to $1,000,000 depending on the structure of the loan. Originates construction loan and entire TRID process Originates in house purchases of 1-4 dwelling and entire TRID process Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Financial Service Associate/ Licensed Banker 11/2014 to 06/2016 Company Name City , State Builds relationships with customers while performing financial transactions including paying, receiving, and cash control duties; opening and servicing accounts, seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior customer service and lending requests handling more complex situations and deeper profiling over time. Promotes and processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, and other forms of negotiable items Assist with branch morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/branch Maintains a customer service culture by focusing on customer needs through more complex customer profiling Originates loans ranging from $2,500 consumer loans to Home Equity Lines of Credit Ensures loan agreements and supporting documentation are complete and accurate according to policy Supports procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping Assist in the branch Risk Management Review process to include, but not limited to, monitoring bait money and ensuring dual control procedures are followed Assist in managing operational loss within a branch to include: seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing Proactively listens for product referral opportunities and participates in sales campaigns/programs focused on customer need identification Adheres to professionalism standards to include demeanor, dress, and station orderliness Demonstrates quality customer service to include greeting customer, using their names, making eye contact, smiling, thanking for business, and offering another product or service May function in a mentor capacity offering guidance, instruction, and coaching to Tellers enforcing policy and procedure Images proof work through branch capture machine to include reviewing work and making corrections Performs research for customers as issues arise Other duties and special projects as assigned by Senior Management Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. Sells Annuities and other investment products offered through Hancock Bank Investments Branch Operations Manager 10/2013 to 02/2014 Company Name City , State Functions as the Customer Service Manager ensuring a solid operational foundation; builds relationships with customers while performing financial transactions including paying, receiving, and cash control duties; seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior services Serves as the Customer Service Manager which involves conducting morning huddles and weekly staff meetings Models leadership effectiveness by sharing best practices and recognition of team members on a weekly basis Completes Staffing & Scheduling coordination and duty assignments to ensure efficient operation of the branch Offers guidance, leadership, and coaching to Teller staff reinforcing policy and procedure Assist with branch morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/branch Oversees the branch Risk Management Review process and ensures dual control procedures are followed Utilizes Cash Forecasting tool to control supply of money on hand to meet branch need and legal requirements Promotes and processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, and other forms of negotiable items Monitors and manages operational loss within a branch to include granting staff supervisory override for transactions, ensuring proper hold placement for loss mitigation, and outage resolution Accurately utilizes equipment and remains knowledgeable of equipment functionality to include ATM, Cash Dispense and Recycler Machines, Currency Counter s and Coin Sorters to provide branch services Observes, Coaches, and Models sales and service behavior for Teller associates and assesses performance daily Promotes branch professionalism and the Standards of Excellence Demonstrates highest quality of customer service to include greeting customer, using their names, making eye contact, smiling, thanking for business, and offering another product or service Images proof work through branch capture machine to include reviewing work and making corrections Compiles required and special reports as requested Performs research and problem-resolution for customers as issues arise Coordinates branch and staff Business Continuity planning and execution Other duties and special projects as assigned by Senior Management Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. Manages employees on the Teller Line; Is responsible for the overall direction, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education and Training Associate of Arts : Education 2007 Mississippi Gulf Coast Community College City , State Education Activities and Honors Active Member of the Coast Young Professionals with the Gulfport Chamber Of Commerce Active Member with the Gulfport Kiwanis Club Technical Skills and Qualifications Manager, ATM, On-Line and Mobile banking, Cash handling, Coaching, Counseling, Credit, Customer Service, Directing, Disaster Recovery Planning, Documentation, Training employees, Goal setting, Leadership, Mentoring, Microsoft Office and Excel, Problem-resolution

BANKING

VICTIM ADVOCATE Summary Highly motivating, detail-oriented, and adaptable social services professional skilled in intakes and assessments, crisis management and comprehensive case management. Possessing a strong background in the criminal justice field, excellent organizational and analytical skills, extensive experience managing heavy case loads, working closely with social services and criminal justice agencies and program management.Well-rounded professional experienced in applying principles of psychology to personnel handling, administration, management and marketing problems. Extensive knowledge of human and industry behavior and performance, mental processes and assessment methods.Energetic [Job Title] successful in program development, implementation and management, as well as community outreach for mission-oriented organizations. Highlights Problem solving expertise Time management MS Office proficiency Case planning Aware of legal and ethical standards Able to work independently and as a member of a team Comfortable with diverse populations Excellent relationship building skills Excellent writing and critical thinking skills Experience performing assessments Interpersonal, oral, and written communication skills Trauma-informed therapy Attentive listener Empathetic Detail-oriented Strategic planner Self-starter Meticulous attention to detail Results-oriented Self-directed Data collection and analysis Exceptional organizational skills Accomplishments Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Increased office organization by developing more efficient filing system and customer database protocols. Created and implemented daily parenting workshops for teen mothers involved in the criminal justice system. Managed a caseload of more than [Number] clients at any given time. Experience Victim Advocate 03/2014 to Current Company Name City , State Created, organized and maintained files, daily case notes and electronic databases. Organized office schedules and maintained relationships with necessary agency contacts. Completed statistical analysis by developing, updating and maintaining statistical and related records and reports. Attended meetings and trainings necessary for professional development and as required by the agency or its funding sources Maintained a problem-solving, solution-oriented attitude in all aspects of work Determined whether clients should be counseled or referred to other specialists Asked questions that helped clients identify their feelings and behaviors Assessed patients for risk of suicide attempts Provided assessments, counseling, and case management services to youth and families Conferred with clients to discuss their options and goals Conducted regular assessments and adhered to documentation processes and procedures Counseled individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care Referred clients to other support services as needed such as medical, housing, social services, employment services and legal Provided the client with tools to better manage emotions and address any anger management issues if present Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Built positive rapport with law enforcement officers, court officials and community service agencies. Collected information about clients, using techniques such as testing, interviewing, discussion, and observation Analyzed information from police reports and client intakes to assess clients' abilities, needs, and eligibility for services Effectively managed work in a limited work environment serving a large multi-cultural community, working collaboratively with judicial officers, attorneys, court case managers, and other probation officers Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Developed and created a more effective filing system to accelerate paperwork processing. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Updated departmental standard operating procedures and database to accurately reflect the current practices. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Created databases and spreadsheets to improve inventory management and reporting accuracy. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Residential Advocate 06/2012 to 05/2013 Company Name City , State Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services. Oversaw a 24-hour hotline for victims of domestic violence and sexual assault. Guided victims by providing case-related medical and legal information. Counseled victims, families, and significant others. Designed and distributed training flyers to recruit volunteers for the agency's sexual and domestic violence advocacy programs. Assisted supervisor by managing volunteers, setting up trainings and monthly meetings. Managed victim case files, following state and agency guidelines. Assisted with office procedures pertinent to the operations of the program. Generated monthly and quarterly reports for the agency to be used for grant writing and training purposes. Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services. Oversaw a 24-hour hotline for victims of domestic violence and sexual assault. Referred clients to resources in the community that met their needs over a crisis hotline and in a residential program. Conducted follow up calls and scheduled appointments for clients. Surveyed surveillance cameras to ensure the safety of the clients residing in the domestic violence shelter. Facilitated workshops that educated residents about parenting, financial literacy, self-sufficiency, legal rights and processes, and adjusting to communal living. Deli Clerk 05/2010 to 05/2012 Company Name City , State Frequently switched between positions as Deli Clerk and Cold Food prep to support changing needs of large retailer. Ensured minimal product shrink and coordinated secondary usage of product Prepared a variety of foods according to customers' orders or supervisors' instructions Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Up-sold additional menu items, beverages and desserts to increase restaurant profits. Prepared food items such as sandwiches, salads, soups, and beverages Completed closing duties, including restocking items and closing out the cash drawer. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Maintained neat and attractive bakery food cases. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Frequently switched between positions as Fountain, Server, and Dishwasher to support changing needs of large industrial kitchen. Consistently adhered to quality expectations and standards. Checked in deliveries and signed off on products received. Correctly received orders, processed payments and responded appropriately to guest concerns. Served orders to customers at windows, counters and tables. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Maintained friendly and professional customer interactions. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Communicated with customers regarding orders, comments, and complaints Complied with scheduled kitchen sanitation and ensured all standards and practices were met Ensured first-in-first-out system with all ingredients labeled and stored properly VOLUNTEER KENNELL ATTENDANT 03/2008 to 08/2008 Company Name City , State Adhered to high standards of safety, cleanliness and professionalism. Monitored animals' recovering from surgery and notified veterinarians of any changes. Promoted skin and coat health through regular grooming. Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options. Talked to animals to soothe them and familiarize them with the human voice. Walked [Number] dogs each day, responding to each dog's individual needs while keeping an eye on the whole group. Fed and watered [Number] animals each day. Observed general shelter population for illness and injury. Cared for animals with special medical needs, including diabetes. Prioritized animal safety and comfort at all times.Talked to animals to soothe them and familiarize them with the human voice.Fed animals twice daily and made sure they had access to fresh water at all times. Support Analyst 03/2015 to Current Company Name City , State Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Maintained up-to-date and comprehensive electronic and paper filing systems.Entered client records in a centralized database for progress tracking. Identified customer needs through market research and analysis.Worked with management to identify trends and developments that might influence PR decisions and strategies.Developed new analytics tool to allow senior management to understand the impact of each project. Education Masters of Science : Criminal Justice 2013 Saint Josephs University City , State , US Masters of Science, Criminal Justice 2012-2013 Saint Josephs University, Philadelphia, PA 3.85GPA Bachelor of Arts : Law and Justice 2012 Rowan University City , State , US Bachelor of Arts, Law and Justice 2010-2012 Rowan University, Glassboro, NJ 3.3GPA Technology and Homeland Security, Forensic 2010 Cumberland County College City , State , US Concentration: Forensic Technology and Homeland Security 2008-2010 Cumberland County College, Vineland, NJ 3.8 GPA, Deans List, Summa Cum Laude Affiliations Volunteer Facilitator Presentations Observed courtroom proceedings such as bail motions, arraignments, status conferences, trials, sentencing hearings and juvenile and family court proceedings Skills Clerk, Heavy Machinery, Forensic, Security, Community Outreach, Compensation, Filing, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Operations, Training, Clients, Cases, Dynamics, Engines, Learning Center, Learning Centers, Microsoft Dynamics

ADVOCATE

ASSISTANT MANAGER - HR www.linkedin.com/in/sumankumari725b9236 Professional Summary Looking for a challenging position, which utilizes my skills, hard work and provides opportunities to learn and contribute to the organization. I want to see myself as an active contributor to a team of ambitious people and thereby enhance my knowledge and personality. Human Resource Professional with over 4 years of rich experience in Recruitment, Organization Developement, Time Management, Training & Development, Performance Management, Employee Engagement, TPM & Audit. Worked as an Assistant Manager- HR (Generalist Profile) with VARROC POLYMERS PVT. LTD at its manufacturing unit and assisted HRM & SAP at the unit. Possess strong communication, interpersonal, problem solving skills and analytical skills. Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilise the same in a productive manner. Fast Learner (demonstrated ability to learn and master new skills/tools, even in strictly harsh deadline) Mentor and groom resources. Skills SAP R/3 4.7, MS Office (Word, Excel, Power Point, Outlook, Internet Applications). *Have good understanding of SQL, HTML, CSS and JavaScript. *Operating Systems: Windows 95/98/2000/XP *Functional Knowledge: Recruitment, Organization Management, Time Management, Payroll, Benefits, Personal Administration, Training and Development, ESS, Performance Appraisal. Work History Assistant Manager - HR , 09/2012 to 08/2013 Company Name Generalist profile - Recruitment, Training & Development, Performance Appraisal, Employee Engagement, Audit, SAP-HR PA -Personnel Administration Defined the Enterprise Structure, Personnel Structure and Pay Scale Structure for the enterprise and linked the Pay Scale and Enterprise Structures. Configured user parameters and the number range intervals for personnel numbers. Configured personal data. Customized the basic settings for Personnel Administration. Customized personnel actions and the reason for change in personnel action Configured Personnel Area Groupings and Employee Groupings. Assigned Personnel Area to Company Code. Performed various personnel actions, specifically, hiring employees, performing organizational reassignment, change in pay, termination. PA30, PA40, PA10, PA20 Recruitment & Selection Involved in the full life cycle of the Recruitment Process. Induction of New joiners. Preparation of Job Description and Roles & Responsibilities of department. Training & Development Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Deployment of Competency Model (Competency Mapping /Skill Mapping). Training Need Identification of employees through PMS & IDP and Workmen through Skill Matrix. Preparation & circulation of Annual as well as Monthly Training Calendar as per QMS (ISO/TS 16949:2009 & OHSAS). Designing & developing Training procedures, Modules, Training syllabus & activities in consonance with training requirement with faculties. Organizing internal & external training programs, OBT's, Events & Workshop. Creating Pre & Post-Training Assessment Tools (Evaluation/Effectiveness) - Written Test & Feedback Form to gauge the present skill & gap. Preparation of training budget with cost reduction initiatives. Employee Engagement Build connect with employees and their families as per part of engagement initiative by conducting welfare and sports events, new initiatives, medical support and benefits. Cascaded business plan and goal at unit level through formal and informal communication set up. Organized various activities like Get-together, Birthday, Painting competition, Safety day celeb, Kaizen competition, sports activity, Auto related games etc. Performance Management Co-ordination with Functional Heads in setting up of KRA's of employees. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Also used to take care of performance review of trainees and probationers. Statutory Compliance & Grievance Handling Involved in Provident Fund, Gratuity, Labour Welfare Fund, Factory License renewal, Contract Labour Management, Labour welfare, Standing Order & resolving IR issues in the plant. TPM Was appointed as TPM ET-Pillar Head in the plant and was responsible for Education & Training of staff and workers as per the TPM method. Audit Responsible for facing various Customers audits (like M&M, GM, Bajaj, VW etc.), ISO/TS 16949:2009, EMS-OHSAS & TPM Audit. Administration Management Monitoring of Canteen, Housekeeping, Security, Vehicle management, Stationery & Guest Management. HR Initiatives Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Assistant Manager - HR , 07/2010 to 07/2011 Company Name To maintain HR database. To generate various HR reports required by the management. To maintain organizational structures, create positions and jobs in SAP To provide support in the HR administration of pay and bonus review, providing reports and stats to senior managers and supporting HRBPs in the collation of work. To maintain attendance and leave of employees in SAP. Involved in the full life cycle of the Recruitment Process and On boarding. Preparing & updating Organizational chart & making head count as well as requirement report (HR MIS). Preparation of Job Description and Roles & Responsibilities of department. Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Assistant Manager - HR , 05/2008 to 05/2010 Company Name Overlooking the recruitment process for providing best fit to the client as per their requirement. Understanding the requirement of the position in terms of competencies, experience etc. Sourcing suitable profiles from various sources as per requirement. Interviewing potential candidates to do an interest check for the requirement and judge their suitability. Coordinating with client to confirm profile suitability and scheduling interviews till final selection. Keeping a record of operations and deal with various recruitment enquires. Keeping excellent relationships with clients whilst helping them find the best employees for their business. Education Bachelor of Education (B.Ed) : Education , 2014-2015 Magadh University - City MBA : Human Resource , 2006-2008 Xavier Institute of Social Service - City Human Resource Bachelor of Science (B.Sc) : Biotechnology , 2002-2005 Ranchi University - City Skills basic, Benefits, budget, business plan, cost reduction, CSS, client, clients, database, delivery, Designing, full life cycle, Functional, hiring, HTML, HR, Internet Applications, ISO, JavaScript, letters, Excel, MS Office, Outlook, Power Point, 2000, Windows 95, 98, Word, ESS, MIS, Enterprise, Operating Systems, Organizing, Organizational, Painting, Payroll, Performance Appraisal, Performance Management, Personnel, promotion, Recruitment, requirement, Safety, SAP, SAP R/3 4.7, SAP-HR, scheduling, scheme, SQL, Time Management, training programs, Written

HR

SENIOR CONSULTANT Experience Senior Consultant , 09/2015 to Current Company Name – City , State Manage the relationship between CVS Health Med D enrollment operations and EGS (Expert Global Solutions), a. vendor contracted to process member centric requests and operational processes with 230+ employees. Engage. with site directors, operations managers, HR, trainers, workforce consultants, and supervisors to strategically. resolve workflow and deliverable issues. Ensure continued service delivery and quality satisfaction from EGS and a successful working relationship between CVS and EGS. Travel to two main sites bi-monthly during Med D's annual enrollment period to ensure successful training execution. Set service expectations for each line of business. Successfully brought up a vendor site with 100+ employees with a 2-month period, including access to all systems, training and escalations. Raised quality from 70% to an average of 98% by holding the CVS business process owner accountable for providing job aids, updating old work instructions and hosting level 3 meetings between with the CVS BPO, vendor trainers, supervisors and leads to review errors. Consultant/Systems Consultant , 05/2012 to 09/2015 Company Name – City , State Produced MedForce Navigation, workflow work instructions, and management reporting capacities via. Microsoft presentation. Hosted live meeting trainings (Level 3) with various user groups. Partnered closely with. CVS Caremark trainers and new hires with system manuals, by building and maintaining MedForce bins,. workflow, and scheduled jobs. Produced cabinets, bins and workflow methods for claims corrected errors with documents routed incorrectly within MedForce. Developed training materials for one of the major systems used at CVS Health enrollment operations department. Trained 300+ employees on the system in-person and via level 3, while creating forms and workflow components within the same system. Installed and maintained the system on all new and existing employee workstations. Assisted in resolving all escalated requests coming into the MedForce administrative team's mailbox. Created and helped maintain outgoing member services daily reports. Assisted in all escalated issues within the Member services scanning team. Built MedForce forms for claims with workflow bins, while documenting codes. Conducted data reconciliation of reports and workflow discrepancies. Developed training agendas and materials specific to various departments. Consulted with internal business partners on best-in-class strategies for workflow development and metrics reporting. Assisted with the enrollment recon project, while managing the credit card recon and removal MedForce project. Managed the submission of change control tickets and UAT testing for MedForce enhancements. Developed document imaging templates for successful OCR scanning. Coordinator II /Administrative Assistant , 03/2010 to 01/2012 Company Name – City , State Provided assistance to managers and supervisors with any administrative requests. Organized all imaging system. processors views. Monitored out-of-compliance tasks. Maintained outgoing member services daily reports for. leadership. Built MedForce Forms for member services with workflow bins and document codes. Created new hire profiles and views in MedForce quality control of scanning inputs. Trained all new hires and assumed responsibility for daily Recon spreadsheet processing imports. Devised daily new member roster loads and manually installed MedForce icons into member services and new hire desktops. Managed the daily reinstatement processing of imports, the BEQ TRR code processing imports, and the ICE TRR code processing imports. Maintained 10-day letter and QC reports for corrective action. Coordinator I /Administrative Assistant , 01/2009 to 01/2010 Company Name – City , State MedForce Technology Supported the Medicare D Operations incoming member correspondence. Identified the type of request. and scanning mail into imaging system for various providers and there corresponding workflow, task type and. bin. Processed daily faxes from various email inboxes, identified type of request and imported imaging in. MedForce. Created and fulfilled supply requests, while maintaining and scheduling conference rooms. Coordinated benefits survey processes in accordance with Medicare guidance. Coordinated and tracked all dis-enrollments, late enrollment penalties, and reinstatement letters in accordance with Medicare guidance. Delivered audit support for MedicarePart D. Updated and report to leadership mail counts daily. Assigned daily tasks into imaging system to coordinators within MedForce. Executed daily pre-forecast tasks for undeliverable mail and outbound enrollment verification calls in accordance with Medicare guidance. Maintained email box for coordination of benefits. Education High School Diploma Phoenix College Summary Positive and results-focused Consultant with 14+ years' experience in customer service, administrative, and leadership skills. Adept at building and contributing to an enterprise dedicated in enriching customer satisfaction. Methodical staff support coach, focusing on the development of peers and employees to ensure continued success both as a company and leader. Highlights MedForce technologies Written and communication skills Kronos Project management PeopleSafe Multi-tasking AS400 Customer service 3270 (MEDS) Staff training and development Medicare systems: MARx and Ecrs Process improvement MS Office suite Vendor relations Skills administrative, AS400, benefits, bi, business process, credit, Customer service, CVS, delivery, desktops, email, Staff training, faxes, Forms, HR, imaging, Kronos, leadership, letters, managing, management reporting, materials, meetings, access, mail, MS Office suite, 98, Multi-tasking, Navigation, OCR, processes, Process improvement, processors, Project management, quality, quality control, reporting, scanning, scheduling, spreadsheet, training materials, type, Vendor relations, workflow, Written and communication skills

CONSULTANT

HR MANAGER Executive Profile Accomplished HR Professional experienced in strategic planning, organizational development and management of Human Resources business operations. A savvy team leader skilled in attracting the most qualified talent. Pivotal contributor to senior operating and leadership executives, providing HR leadership to multiple sites from due diligence to conversation. Innovative problem solver, strategic decision maker, and strong communicator. Benefits Acquisition Retention Recruitment Compensation Labor Relations Benefits Acquisition Retention Recruitment Compensation Labor Relations Skill Highlights TONYA BELL, PHR HUMAN RESOURCES PROFESSIONAL Organizational Development * Strategic Planning * Talent Management______________________ Change Management Employee Relations (ER) Training & Development Performance Management HR Information Systems (HRIS) Organization Development (OD) Change Management Employee Relations (ER) Training & Development Performance Management HR Information Systems (HRIS) Organization Development (OD) MS Word, PowerPoint, Excel, Access and Publisher, Adobe Illustrator, SAP, Oracle, Ceridian and KRONOS Professional Experience 03/2013 to Current HR Manager Company Name The world's largest airline operating nine domestic hubs across the U.S. with its largest hub being DFW airport located in Dallas, TX where 877 flights depart daily throughout North America, the Caribbean, Europe and Asia. Managed all aspects of Human Resources and Employee Relations for Customer Ops at DCA and LGA for US Airways. Partnered with legal to create and manage the new ADA and Religious accommodation training and process under the new American Airlines. Aligned with Line Maintenance administration to reduce the number of outstanding ADA cases from 25 to zero in three months. HR Business Partner Manager supporting Base and Line Maintenance for the Northeast and Southeast regions. Provide ongoing training around harassment and discrimination at AFW/Taesl which has resulted in a 50% decrease in complaints/investigations. Investigate and draft responses for external complaints to represent and defend the company's interest and position. 06/2005 to 10/2012 Human Resources Consultant Company Name － City , State The world's leading global foodservice retailer offering a number of fast food meals and products with more than 33,500 locations in 119 countries. Consulted, coached and established strategic relationships with key operations staff and leadership in order to impact and influence decision-making. Managed and executed the annual performance review and talent management cycle with staff and restaurant managers for 100 restaurants. Managed the compliance of company policies and initiatives as well as changes around state and federal employment laws. Conceived, developed, and introduced a hiring process that became the platform for McDonald's "Wow" Crew Orientation. Facilitated and supported the succession planning process for assigned markets, with a focus on achieving diversity and creating developmental plans for high performing, high potential staff resulting in 21 staff promotions in three years. Partnered with operations to design and develop a training system to increase employee awareness resulting in a 10% improvement in food costs and a 6% increase in sales. Developed, implemented and evaluated compensation policies/benefits programs and pay structures that impacted more than 30,000 restaurants globally. Conceptualized, communicated, and implemented a brand ambassador program increasing retention by 60% and cut staffing costs by 31%. 03/2001 to 06/2005 Human Resources Manager Company Name － City , State An organization empowering people living with mental illness and co-occurring substance disorder to live, learn, work, and participate successfully in their communities with integrated mental health services and community resources. Orchestrated a culture change initiative to reform processes by introducing employee intranet allowing folks to electronically sign up for benefits and review their personnel information. Improved retention by 75% and decreased recruiting costs 21% annually. Headed an HR department where I took innovative approaches to recruitment/retention, improving employee morale and enhancing employee benefits by conducting impact studies and cost-benefit analysis for all programs in the department. Co-facilitated the organizational and strategic planning process for the agency's five-year plan. Managed an HR department of four staff as well as well as function as indirect supervisor to 20 agency administrative staff and volunteers. Developed and implemented employee relations programs that promoted a positive organizational culture (e.g. awards, recognition, special events). Wrote and oversaw policies, standards and practices for performance evaluations and pay for performance as well as conducted annual wage and salary surveys. Grew St. Luke's House professional education program from a few training sessions per year to a state of the art training program offering more than 50 workshops, seminars, and educational events annually. Education 5/2013 B.S : Communications University of Phoenix Communications 12/2003 Shady Grove - HR Certificate/PHR Certification University of Maryland Interests Member of Society of Human Resource Management since 2001 *Certified Career Development Facilitator *Freelance writer for "Grace" Magazine, a Christian magazine that encourages and empowers women of all ages. Skills ADA, administrative, Adobe Illustrator, art, agency, benefits, Ceridian, Change Management, decision-making, DCA, Employee Relations, special events, fast, focus, hiring, HRIS, hub, hubs, Human Resources, HR, Information Systems, KRONOS, leadership, legal, mental health, mental illness, Access, Excel, PowerPoint, Publisher, MS Word, Oracle, Organizational Development, Organization Development, organizational, Performance Management, personnel, policies, processes, recruiting, recruitment, sales, SAP, seminars, staffing, strategic, Strategic Planning, supervisor, surveys, workshops Additional Information AWARDS and PROFESSIONAL AFFILIATIONS: Best Results Commitment Survey Award (BWR HR Team) - 2006 thru 2011 Director's Award - 2008, 2009, and 2010 US Human Resources Business Partner Award- 2007 * Extra Mile Award - 2007 Best In Class - 2006 * People Pillar Award - 2006 * Gold Hat Award - 2005 Member of Society of Human Resource Management since 2001 Certified Career Development Facilitator Freelance writer for "Grace" Magazine, a Christian magazine that encourages and empowers women of all ages.

HR

UTILITY ENGINEER Profile Detail oriented and motivated Chemical Engineer with strong research, analytical and problem solving skills seeks a position in the industry. Team player with proven strengths in customer relationship management, leadership, and communications skills. Demonstrated ability to multitask, and work under pressure to meet critical deadlines. Fluent Hindi-Urdu, English Areas of Expertise Site Manager, Gamry VistaShield, and Microsoft Office Design Software: Matlab, Aspen Plus Imaging skills: SEM, Microscopic Imaging Key Qualities: Excellent management and interpersonal skills, Reliable, Responsible, Resourceful, Quick learner, Organized, Hard-worker who takes pride in a job well done. Self-motivated, Very friendly, enjoy helping others. Professional Experience January 2015 to December 2016 Company Name City , State Utility Engineer Monitored and evaluated the design, operation, and maintenance of electric utility systems to ensure that New York State's electric customers are provided with safe and reliable electric service. Evaluated Utility's budget and program in rate Cases; Reviewed Utility's Emergency Response Plan, Research and Development, and System Reliability filings. Cooperated with the staffs of city and state agencies on issues of mutual concern. Conducted field inspections of electric and communication facilities to determine compliance with Public Service Commission wire crossing and line extension permits, underground and overhead facility rules, and electric construction and maintenance regulations. Researched technical reports, long-range planning studies and other data to obtain information and made recommendations. Developed data for engineering and operational studies involving Public Service Commission cases. June 2014 to December 2014 Company Name City , State Transportation Construction Inspector Supervised construction operations under the regulation of a Department of Transportation's Engineer-in-Charge Reviewed and interpreted maps, plans, diagrams and contract specifications. Utilized "Site Manager" software to enter inspection details and related information. Assisted in conducting air content tests, slump tests, and in obtaining cylinders for subsequent load tests on concrete Verified thickness of the layer of materials placed and maintained As built as the work was completed. Updated and retrieved information as required. Prepared various reports, notices, and letters as required. Archived correspondence and kept record of daily work tickets and field pictures. April 2013 to May 2014 Company Name Research Assistant Laboratory for Nanoparticle Modification and Assembly Mentor Prof. Ilona Kretzschmar Provided research support to faculty member and assisted PhD students with research related to the Dye Sensitized Solar Cells. Designed and ran experiments in the laboratory. Acquired data using Gamry VistaShield instrument and Electrochemical Impedance Spectroscopy software. Assembled and characterized titanium dioxide inverse opal structures. Fabricated dye-sensitized solar cells using ionic liquid electrolytes and investigated the performance of the cells using ionic electrolytes. Performed Physical Vapor Deposition of Platinum and Titanium on FTO slides. Organized and maintained laboratory to ensure safety. Senior Design-I- Simulation Production of Ammonia from Shale Gas Designed a process flow system (PFD) to synthesize ammonia from shale gas using ASPEN-Plus simulation software. Determined equipment sizes and rating based on the operating specifications. Comprehensive economic analysis of overall process was done to determine feasibility of the process Senior design-II- Simulation Production of Ethylene via Dehydration of Ethanol Designed a simulation process to produced ethylene via ethanol dehydration with commercial gamma-alumina catalyst. Modeled dehydration of ethanol using the Peng-Robinson equation of state. Products of dehydrations were separated by a flash drum, absorption column, and cryogenic and distillation columns. Performed economic analysis to determine feasibility of the process. Performed process hazard analysis to provide environment friendly process. Kinetics and Mass Transfer Effects of a Chemical Reaction in Batch Reactor Analyzed the kinetics and mass transfer effects for the reaction between citric acid and sodium bicarbonate. The overall objective was to design an experiment to determine the amount of sodium bicarbonate tablets needed to reach pH 5 of critic acid and sodium bicarbonate solution in 4 minutes. Education May, 2014 City College of New York B.E : Chemical Engineering Chemistry, Mathematics Chemical Engineering Chemistry, Mathematics 3.3 Affiliations Member of American Institute of Chemical Engineers, (AIChE) Member of Omega Chi Epsilon Honors Society Member of Society of Women Engineers President- Chemistry Club, Fall 2011 Secretary- Physics Club, Spring 2011 Work History Company Name Certifications Inorganic Chemistry Organic Chemistry Materials Science Nanomaterials Unit Operations Fluid Mechanics Thermodynamics Transport Phenomenon Process Control Reaction Engineering Separation Operations Calculus I, II, III Linear Algebra Differential Equations Engineering Economics Skills acid, budget, Calculus I, Chemistry, interpersonal skills, content, Design Software, economic analysis, Economics, Engineer, experiment, experiments, flash, Imaging, inspection, letters, materials, Materials Science, Matlab, Mentor, Microsoft Office, PhD, Platinum, Process Control, Quick learner, Research, safety, Self-motivated, Simulation, Transportation

CONSTRUCTION

RESEARCH SCIENTIST Summary Highly motivated Research Scientist possessing proficiency in numerous disciplines of the biotechnology and in-vitro diagnostic ( IVD ) industry. Self starter •knowledgeable •analytical •decision maker •effective natural leader Adaptable, Analytical, Dedicated, Driven, Effective, Focused, Hardworking, Highly motivated, Innovative Meticulous, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Pragmatic, Proactive, Productive, Proficient, Skilled, Versatile Highlights EndNote, Softmax Pro, MS-Office Suite ( Excel, PowerPoint & Word ), C/C++, Windows & Mac OS. Accomplishments To Discover and Characterize Epigenetic Modifications of Chromatin That Can Affect Organismal Lifespan (2012) Carried out reverse genetic screen to identify mutations in Histone H3 & H4 that might affect yeast growth in varying nutrient conditions. Identified a histone acetyl transferase, SAS2 that modifies H3K14A under nutrient stress based on microarray analysis and protein expression studies using Western Blot analysis. Molecular Characterization of Root Nodule Associated Bacteria (2011) Successfully isolated root nodule associated bacteria from naturally grown legumes. Carried out molecular characterization through isolation of plasmid DNA & subsequent restriction enzyme analysis Mass Cultivation & Optimization of Biofuel Production by Using Microalgae (2011) Accomplished optimization of mass cultivation of microalgae. Successfully carried out pilot scale studies of biofuel extraction from the microalgae & HPLC studies on the fuel. Awarded 1st place for Paper presentation at BITS-Pilani, Dubai Annual Technical Conference-2010 Awarded 2nd place for Poster presentation at the Engineering Student Renewable Energy Competition-2011 Isolation & Characterization of Bacterial Strains for Bioremediation of Soil Contaminated with Oil Spills (2009) Successfully isolated bacterial strains from soil contaminated with oil spills. Achieved degradation of various hydrocarbon sources which was monitored using UV/Visible Spectroscopy. Awarded 1st place at the BITS-Pilani, Dubai Annual Technical Conference - 2009 SKILLS Interpersonal skills: Effective communicator, quick learner and adaptable. Effective leader Integral part of the organizing committee for events by Chimera Biotechnology Club - BITS Pilani Dubai Communication Key communication point to management for current project at Saladax Biomedical,Inc. Give presentations and lead team discussions on a regular basis as a Research Scientist at Saladax Biomedical, Inc. Experience Research Scientist Jun 2013 to Current Company Name － City , State Develop automated immunochemical based diagnostic assays (ELISA) for oncology drugs which enable patients to receive chemotherapy drugs in doses individualized to their personal needs. De facto leader for a project to troubleshoot an existing diagnostic assay to improve sensitivity and reproducibility as well as to accommodate a new dosing regimen for the same drug. Responsible for designing and carrying out experiments in a GLP/GMP environment as well as analyzing data and presenting it. Key communication point to the management. Responsible for writing regulatory reports. Currently a member of another team developing an assay for an oncology drug. Investigative Toxicology Intern Jun 2012 to Aug 2012 Company Name － City , State Gained expertise in preclinical drug development with emphasis on toxicology. Enhanced molecular biology laboratory skills in techniques such as RT-PCR, & ELISA. Using statistical analysis, successfully identified a gene signature from RT-PCR data for drug induced liver oxidative stress. Successfully carried out Assay Qualification and Validation for MesoScale Discovery Assay (ELISA). Enhanced communication skills through regular presentations in the organization. Research Assistant Aug 2010 to Jan 2011 Company Name － City Acquired substantial experience in R&D working on a project titled 'Isolation, Characterization & Cross Inoculation Studies of Rhizobia under Salinity Conditions'. Successfully isolated rhizobial species that survived up to a salinity of 40 dS/m, almost as high as sea water. Intern Jun 2009 to Jul 2009 Company Name － City Worked as part of a team in the Biochemistry, Immunology & Hematology departments. Successfully carried out statistical analysis of lipid profiles of patients and submitted a report on the same. Education Masters of Science , Biotechnology 5 2013 University of Pennsylvania GPA: GPA: 3.83/4.0 Biotechnology GPA: 3.83/4.0 Bachelor of Engineering (Honors) , Biotechnology Birla Institute of Technology & Science － City GPA: GPA: 9.62/10 Biotechnology GPA: 9.62/10 Publications Isolation and characterization of salt-tolerant rhizobia native to the desert soils of United Arab Emirates Emirates Journal of Food and Agriculture (Plant Science), 2013. Vol 25, No 2 (2013): February - Selected by Science Development Network for their highlights. Interests Team player - Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical. - Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day. Skills C, C++, communication skills, designing, ELISA, GLP, GMP, Mac OS, Excel, MS-Office Suite, PowerPoint, Windows, Word, OS, presenting, presentations, RT-PCR, statistical analysis, troubleshoot, Validation Additional Information Team player - Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical. - Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day.

AGRICULTURE

EMPLOYEE RELATIONS CONSULTANT Summary Human Resources partner with areas of expertise in employee relations, Affirmative Action, recruitment, diversity, employee training and analytics. A student of Wells Fargo's Leadership Compentencies, exhibits leadership behaviors that contribute to business success, risk management and a sustained positive reputation as a premier financial institution and employer of choice. Highlights Interviewing expertise Performance management strategies Staffing and recruiting professional Employment law knowledge Employee relations Manager coaching and training HRIS applications proficient Employee handbook development Accomplishments Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award B.S. in History - Recipient, Young Hispanic Leadership Scholarship Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of [Number]%.Transitioned the sales program into full compliance. Experience Employee Relations Consultant June 2013 to Current Company Name － City , State Responsible for managing the employee relations functions for multiple business lines and business groups undergoing significant change. Responsible for designing and executing proactive employee relations plans and programs in accordance with internal policy and labor-law requirements with an acute focus on risk management strategies. Partner with all levels of business leadership and partners throughout the HR community to identify and resolve extremely complex issues requiring an evaluation of data and intangible varying factors. Quickly attained increasing level of responsibility growing doubling my team within four months to manage a team of 8 consultants. This entire team is virtually located across the United States and provides strategic support to all business lines throughout CLG. Provide fluid and strategic ER support to multiple lines of business which includes sales, collections and operations while quickly learning and apply the complex compliance and regulatory environments that govern various products and business practices. Serve as secondary code administrator for CCS and Dealer Services. Provide direct consultative support and ER related reporting to executive level leaders of Dealer Services and Consumer Credit Solutions (CCS) and Risk and Compliance. CLG ER representative at executive level business meetings. CLG's ER representative on enterprise committees including the ER Business Process Forum and ER Insights and Analytics actively contributing to the development of business processes that guide ER consultation in areas of wage and hour investigations, fact finding documentation in HRHD and the expanded scope of ER in the displacement process. In 2013, contributed to the development of the current quarterly ER reporting templates and currently involved in Phase II of an enterprise driven ER reporting structure. Created and led the team-based execution of ER training strategy for Dealer Services' production and operations teams in both a face-to-face and virtual learning environments. As part of HR 2.0 - a key HR strategic initiative for CLG to create a more effective and efficient HR team - selected to lead the Capability Work stream comprised of various level of leaders from different HR groups. This team will deploy the HR Engagement Principles, Customer Excellence resources and Performance Consulting training initiative 4Q14 and 1Q15. Partnered with HRBP to influence and create an escalation process for the Dealer Services matrix organization. Los Angeles, California 5/2011 - 6/2013 Support the company's value of People as a Competitive Advantage by supporting leaders to attract, develop, retain and motivate team members; provide tools and resources needed to succeed in their work; and influence a culture of responsibility and accountability for their businesses and functions. Experience supporting Home Lending group, Consumer Credit Solutions group, Dealer Services and former Wells Fargo Financial group. Volunteered to support a new business group to CLG providing an opportunity to partner with the HR team to create a change management plan to implement a One Wells Fargo approach to employment policy and decisions. Leadership responsibility for introducing Wells Fargo Provided counsel to employees and all levels of management on workplace issues encompassing a diverse scope of situations requiring strong knowledge and application of policy, procedures and labor law. Exercised judgment based on experience and policy knowledge to recommend solutions to resolve workplace concerns or identify trends adversely affecting leadership and team member experience. Equal Employment Opportunity Consultant, Corporate Employee Relations April 2001 to October 2005 Company Name － City , State Wells Fargo Bank - San Francisco, California 4/2001 - 10/2005 Developed, implemented and monitored company's affirmative action programs to ensure compliance with government regulations and consult with managers and HR professionals regarding AA/EEO policies and practices. Investigated and responded to charges of discrimination and represented the company in the agency investigation, medication and/or settlement process directly with state and federal enforcement agencies, business partners and legal partners. Created, developed and implemented the first enterprise-wide database for tracking and business specific charge activity reporting responsive to business need-to-know of charge activity and settlement activity Prepared and evaluated compensation reviews, EEO-1 reports, adverse impact analysis, goals progress reports and under-utilization reports to identify risk and provide recommendations to business and HR partners to address potential risk. Consulted on how to use reports to evaluate bench-strength Developed and delivered training regarding AA and charge process including coordinating annual Plan Writers Conference focused on OFCCP regulation changes and their impact to company's plan process Corporate Diversity and Community Outreach Manager April 2000 to August 2001 Company Name － City , State Responsible for creating and implementing innovative employment strategies to establish a diverse candidate pool responsive to different business staffing needs. Included developing and fostering relationships with professional and management recruitment agencies, community organizations and schools. Managed budget and program development of the Wells Fargo Summer Internship Program Coordinated enterprise participation at national recruiting events such as NSHMBA, NBMBA Expanded recruiting relationships with organizations representing diverse segments of candidates and aligned those segments with business need Managed Summer Interns within Employment Services group Recruiting Manager December 1999 to April 2000 Company Name － City , State Managed a team responsible for developing and implementing staffing programs for the Manager and Supervisor Training Program in CBG. CBG was re-organized in April 2000 and the recruiting program was eliminated. Changed recruiting strategy to focus on local and national community colleges to align business staffing needs to its mid-level supervisor and manager training program Managed program participants and initiated a functional rotational aspect to program experience Aligned recruiting process with corporate recruiting standards Education Specialist January 1996 to January 1999 Company Name － City , State Partnered with teaching and support staff to provide proactive programs focused on developing academic and social skills for college students with diverse backgrounds. Served as an adjunct instructor in Foreign Languages and First Year Seminar. Directed Summer Scholars Program, Early Monitoring Program and WideningOurWorld Technology Program. Responsible for training and managing a team of students during the University's Orientation Programs. Leadership Positions as Advisor for Latin American Students, founding member of first Latina Sorority on campus and Chancellor's Commission for the Status of Women. Education M.S. : Counseling, Higher Education University of Nebraska University of Nebraska M.S. in Counseling / Concentration: Higher Education Administration ● Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award ● Omicron Delta Kappa Leadership Organization B.S. : History B.S. in History - Recipient, Young Hispanic Leadership Scholarship Service and Development Certifications CCS Affiliations Society of Human Resources Management Skills Employee Relations, Hr, Training, Credit, Solutions, Accountability For, Change Management, Labor Law, Lending, Proactive, Self Motivated, Affirmative Action, Compensation, Database, Discrimination, Eeo, Equal Employment Opportunity, Ofccp, Office Of Federal Contract Compliance Programs, Progress, Instructor, Teaching, Collections, Documentation, Executive Level, Fact, Fact Erp, Hr Business Partner, Hrbp, Operations, Risk Management, Sales, Trading, Virtual Learning, Recruiting, Staffing, Budget, Community Outreach, Recruiting Events, Recruitment, Human Resources, Human Resources Management, Mentoring, Premier, San, Storage Area Network, Aspect, Corporate Recruiting, Its, Award

BANKING

TEACHER Summary Energetic with years experience in high-level executive support roles. Organized and professional. Dedicated and focused employee and manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Adept at managing multiple projects with ease using expert time management methods. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail QuickBooks expert Schedule management Self-directed Advanced MS Office Suite knowledge Resourceful Self-starter Articulate and well-spoken Flexible Accomplishments Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Material Development Created lesson plans targeting differentiated learners to create an engaging educational experience. Team Building and Leadership Created collaborative classroom experience through student-centered activities. Plan Development   Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Education Strategies   Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Goal Setting   Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Technology Integration   Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Creative Lesson Planning   Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience. Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. Counseling   Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions. Experience Teacher 07/2012 to Current Company Name City , State Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Taught Language Arts and Social Studies to 43 5th grade students.Used variety of teaching techniques to encourage student critical thinking and discussion in 5th grade.Established and enforced rules for behavior and procedures for maintaining order among a class of 22 students. Developed, administered and corrected tests and quizzes in a timely manner.Coordinated after school tutoring hours with other teachers to help students in need of extra attention.Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.Designed lesson plans focused on age and level-appropriate material. Business Partner 07/2007 to Current Company Name City , State Computed, recorded, and proofread data, records and reports. Worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Reported and consolidated company financial performance. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Complied with federal, state and company policies, procedures and regulations. Reconciled and reported discrepancies found in records. Communicated with customers, employees and other individuals to answer questions and explain information. Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Performed heavy bank reconciliations and cash flow statements. Media Assistant 08/2011 to 07/2012 Company Name City , State Replaced worn labels and barcodes to keep materials in good physical condition.Reshelved books to maintain a neat and tidy reading area.Cleaned and repaired damaged books and library resource materials.Monitored the lending of reserved course materials.Compiled all circulation statistics and drafted reports each [month.Troubleshooted technical problems with library computers and other technology.Answered patrons' questions at the circulation desk.Coached students, faculty and staff in the use of electronic, print and internet resources.Maintained complete and accurate records of all library transactions. Teacher 07/2007 to 06/2008 Company Name City , State Same as above teaching experience. Education Bachelor of Arts : Education/Pyschology 1 2007 University of Maine at Fort Kent City , State Skills Results-oriented Dedicated team player Strong interpersonal skills Time management

TEACHER

INFORMATION TECHNOLOGY (IT) SPECIALIST Experience Information Technology (IT) Specialist January 2012 Company Name IT Specialist Project Engineer December 2009 to Current City , State U.S. Army Information Systems Engineering Command (USAISEC) on projects involving large and complex data networks and telecommunications systems while assigned to the Fort Huachuca Engineering Directorate of USAISEC. I develop, manage and coordinate the implementation of network communications, local area networks (LANs), visual information systems (VIS), and information technology (IT) infrastructure projects. As the Project Manager and Lead Engineer, I directed and managed the efforts of a five person Integrated Product Team (IPT) to implement the $25 million IT infrastructure for the the new Command, Control, Communications and Computers (C4) facility for the Joint Special Operations Command (JSOC) at Ft Bragg, NC. Provided daily project coordination and oversaw the development of the IT technical requirements, system design plan and associated contract documents and design drawings for the 35,000 sf building. Reviewed building construction design drawings, consolidated design change input requests from the customer and team members, and provided justification for the proposed design changes and building modifications to ensure that the IT infrastructure was installed according to technical specifications, applicable security standards, and customer requirements. requests for building design changes to the US Army Corps of Engineers (USACE). and provided technical oversight of the project. Represented JSOC and ISEC in project meetings with the USACE and other project stakeholders for technical requirements, project scheduling updates, and to resolve controversial project issues. Created the project integrated master schedule (IMS) to identify and manage resources so that all project documentation and deliverables were developed accurately, and to ensure system reliability, operability, and maintainability. In support of the Army Base Realignment and Closure (BRAC) process, performed duties as the project coordinator for the $19 million BRAC mandated Army Central Command (ARCENT) Headquarters relocation. As the ARCENT relocation project leader, identified and analyzed requirements, assigned and reviewed work and exercised full control over the planning, development, and implementation of all assigned tasks for the Integrated Product Team (IPT). Obtained contract engineering services by developing the Acquisition Requirements Package (ARP), and participated in Source Selection Evaluation Board (SSEB) activities. Prepared statements of work (SOWs), procurement data packages, and evaluated contractor work performance and provided the monthly performance report to the contracting office and weekly project status updates to ISEC management. Provided financial and resource planning, execution, and tracking; to include manpower, temporary duty (TDY), and other acquisition resource requirements. Judiciously expended project resources, determined priorities and worked within resource allocation limits, fiscal law and existing policy. Completed all required contract modifications, List of Materials (LOMs) and Major Item List of Materials (MILOMs), as well as independent government cost estimates (IGCEs) as required. Integrated various IT sub-systems based on system dependencies, technical adequacies, and customers' need. Conducted technical reviews of proposed test plans and monitored the System Acceptance Testing (SAT) of all IT and VIS systems and proposed solutions to faults identified in the SAT to ensure continuity of new and existing systems and compliance with user requirements. Systems Integration Analyst July 2009 to December 2009 Company Name － City , State Supervisor: Randy Devine - (520) 459-3174. Systems Integration Analyst responsible for contract Information Technology (IT) engineering services in support of the US Army Information Systems Engineering Command (USAISEC). Developed the Facility Design Criteria (FDC), System Design Plans (SDPs), Engineering Installation Packages (EIPs), List of Materials (LOMs) and other acquisition documentation for complex IT projects according to user requirements. Worked with Government and sub-contractor personnel and provided guidance and oversight on project document development and validation for the U.S. Army Forces Command (FORSCOM) and U.S. Army Reserve Command (USARC) BRAC relocation. Provided engineering, procurement, installation, cutover and testing requirements for the High Frequency (HF) and Ultra High Frequency (UHF) Radio Systems and antennas in support of a Command, Control, Communications, Computers and Intelligence / Information Technology (C4I/IT) systems project. Reviewed project documentation and ensured contract deliverables were complete and delivered accurately and on time as specified in the Acquisition Requirements Package (ARP). April 2001 to September 2009 Company Name Functional Area Expert (Command and Control)Sierra Vista, Arizona Supervisor: Robert Kessler - (520) 417-0959. Communications Engineer supporting the U.S. Army Information Systems Engineering Command (USAISEC) by providing IT engineering services in the form of quick reaction engineering to Engineer, Furnish, Install, and Test (EFIT) total communications functionality at multiple Command and Control (C2) facilities. Provided QA / QC checks and Acceptance Testing on various projects involving C2 facility upgrades as well as Command Headquarters relocations. Provided IT engineering support for the US Southern Command (SOUTHCOM) headquarters relocation project, to include developing the FDC as part of the design-build contracting process for the USACE. Developed the SDP, LOM, cost estimates and test plans for the radio and satellite systems, copper and fiber cable plant, lightning protection systems, grounding, bonding and shielding systems and related infrastructure for the Defense Threat Reduction Agency (DTRA) relocation project. Provided on-site engineering support for the voice, data, and visual information systems being installed for the United States Army South (USARSO) Headquarters and the Installation Management Agency (IMA) at Fort Sam Houston, Texas. Provided detailed engineering for the design and installation of Briefing and Display Facilities (BDF), Conference Rooms, Command Center Areas, Telecommunications Rooms (TRs), and Open Office Areas. Conducted QA / QC checks and testing for a Defense Red Switch Network (DRSN), Global Command and Control System (GCCS), Unclassified Local Area Network (NIPRNET), Secret Local Area Network (SIPRNET), Sensitive Compartmented Local Area Network (SCI LAN), Administrative Telephone System, and Visual Information Systems. Assisted USAISEC Force Projection Engineering Directorate, and 1st Signal Brigade personnel in the design and installation of a C2 facility upgrade at the 19th Theatre Support Command in South Korea. Performed site surveys, gathered user requirements from several staff directorates and operational elements within the command and developed an SDP, EIP and LOMs to upgrade the Global Command and Control System (GCCS) communications systems as well as the administrative and tactical voice systems. Provided engineering support for the development of the C2 facility for the U.S. Army Central Command (USCENTCOM) Headquarters and foreign coalition forces in Doha, Qatar in support of Operation Iraqi Freedom. These efforts included various secure voice, data, and visual information systems critical to the Command Center operations. Supervised and assisted with the routing, termination and acceptance testing of all fiber optic and Cat5 cabling, voice and data systems and related telecommunications equipment and infrastructure. Education Bachelor of Science (BS) : Information Technology , 2005 University of Phoenix GPA: GPA: 3.67 Information Technology GPA: 3.67 Associates of Applied Science (AAS) : Electronic Technology , 2003 Cochise College GPA: GPA: 4.0 Phi Theta Kappa Electronic Technology GPA: 4.0 Phi Theta Kappa Associate : General Studies , 2001 AGS Cochise College GPA: GPA: 4.0 Phi Theta Kappa General Studies GPA: 4.0 Phi Theta Kappa Skills Administrative, Analyst, Army, Agency, cable, cabling, Cat5, documentation, Engineer, engineering support, financial, Functional, Government, IMS, Information Systems, Information Technology, local area networks, Local Area Network, LANs, LAN, law, Materials, meetings, Office, Network, networks, personnel, procurement, project leader, project coordination, QA, quick, Radio, routing, SAT, scheduling, Supervisor, surveys, Switch, System Design, Systems Integration, telecommunications, Telephone, Theatre, UHF, Ultra High Frequency, upgrades, upgrade, validation, Vista, voice and data

INFORMATION-TECHNOLOGY

COMMUNICATIONS CONSULTANT Summary Client-focused communications professional with 10 years  of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals.  Technical Skills Healthcare industry experience supporting health plans, hospitals, and medical groups. Experience in internal, external, and executive communication. Proven track record in communicating complex clinical issues and industry trends. Demonstrated experience in successfully developing and managing communication programs that connect physicians to new healthcare solutions. Experience Communications Consultant 08/2017 to Current Company Name City , State Provides complex communications consultation, with an emphasis on writing care delivery related content for broad internal, external and leadership audiences. Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees). Executed successful clinical product introductions by coordinating actions with social media, public relations and other internal teams. Authored materials designed to articulate Kaiser Permanente's technological advancements in Electronic Health Record systems and Clinical Libraries that help to inform clinical decision making. Built a communications function for the organization's research and development division to internally and externally elevate best clinical practices. Leads communication activities designed to promote and accelerate the use of newly available clinical technologies to physicians. Leads monthly community of practice calls bringing together communication leaders from 8 Permanente Medical Groups to share best practices, surface care delivery stories, and cross-promote resources. Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups. Developed platform for cross-sharing public speaking opportunities among national communications team to elevate physician executives at healthcare industry events. Led the planning, development, and execution of a change management communication strategy in support of research and development division. Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer. Develops send-all emails designed to inform, motivate, and engage more than 200,000 Kaiser Permanente employees.  Marketing Communications Specialist 06/2015 to 08/2017 Company Name City , State Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families. Put together cohesive communication plans and marketing collateral in line with brand messaging and strategic objectives. Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%. Led cross-functional teams to draft a variety of communication materials that help members navigate the complexities of their health plan. Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care. Supported Legal department to ensure compliance with annual regulatory notifications to members. Internal Communications Specialist 05/2013 to 06/2015 Company Name City , State Produced comprehensive communication materials that connected employees to strategic and operational goals. Authored weekly employee newsletter with readership of 4,600. Responsible for the creation and posting of daily content on employee intranet page. Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impact to operations. Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives. Public Relations Assistant 08/2010 to 04/2013 Company Name City , State Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning. Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends. Supported meetings and press conferences for clients and business partners. Supported the development of press releases and media kits. Education Master of Communication Management, M.C.M. 2016 University of Southern California City , State , USA Bachelor of Arts : Communication 2012 University of Hawaii City , State , USA Bachelor of Arts : Psychology 2012 University of Hawaii City , State , USA Board & Leadership Experience Chapter President 01/2015 to 08/2017 Company Name City , State Founding member of genKP's Hawaii chapter -- Kaiser Permanente's largest national business resource group dedicated to professional development and fostering cross-organizational collaboration on industry trends.  Developed strategy and built a leadership team who helped Hawaii reach the largest membership numbers outside of California.  Communications Chair, Board of Directors 12/2014 to 12/2015 Company Name City , State Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications.

PUBLIC-RELATIONS

EXECUTIVE CHEF /CHEF MANAGER Experience Executive Chef /Chef Manager , 01/2014 to 01/2019 Company Name – City , State Developed restaurant concept, menu, and recipes and oversaw daily restaurant operations for 100% gluten free corporate style cafe. Created daily specials and rotating prepared food selections based on seasonal availability and customer demand. Hired and managed all back of house staff and front of house staff. Ensured personnel safety, kitchen sanitation and proper food handling and storage. Purchased food and cultivated strong vendor relationships. Coordinated and organized all restaurant inventory. Planned and executed catered events. Considered seasonal product pricing and availability in development of promotional dishes and menu selections. Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Assured customer satisfaction in front of house. Financial management including food cost & labor. Chef /Banquet Chef , 01/2006 to 01/2014 Company Name – City , State Prepared various a la carte menu items and seasonal specialties for 150 + seat country club. Planned, organized, and oversaw food preparation of all banquet and catering events including weddings and golf tournaments for 75 - 275 people. Ensured and maintained five-star quality of food preparation from planning, purchasing, preparing, to plating. Interacted with Club members when preparing food at remote locations such as outside grilling, pasta nights, clam bakes, etc. Planned promotional menu additions based on seasonal pricing and product availability. Supply ordering and inventory. Hired, trained, scheduled and managed kitchen staff of 8-12. Monitored line processes to maintain consistency in quality, quantity and presentation. Chef/Kitchen Manager , 01/2005 to 01/2006 Company Name – City , State Managed all aspects of kitchen in accordance with goals, objectives and culture set forth by company. Managed kitchen staff team and assigned various stages of food production. Monitored quality, presentation and quantities of plated food across line. Assessed inventory levels every week and placed orders to replenish goods before supplies depleted. Monitored kitchen area and staff to ensure overall safety and proper food handling techniques Twenty Water Street - Executive Sous Chef. 01/1995 to 01/2005 City , State Prepared and presented menu items and daily specials for 200 seat fine dining restaurant, 40 seat tavern, and seasonal waterfront deck, plus banquet and catering functions. Managed kitchen staff team of 10-15 and assigned various stages of food production. Responsible for daily food purchasing and receiving, menu planning, inventory control, and food costing. Oversaw hiring, training and development of kitchen employees. Produced or amended menus and item selections in conjunction with Executive Chef. Work History Executive Chef /Chef Manager , 01/2014 to 01/2019 Company Name – City , State Developed restaurant concept, menu, and recipes and oversaw daily restaurant operations for 100% gluten free corporate style cafe. Created daily specials and rotating prepared food selections based on seasonal availability and customer demand. Hired and managed all back of house staff and front of house staff. Ensured personnel safety, kitchen sanitation and proper food handling and storage. Purchased food and cultivated strong vendor relationships. Coordinated and organized all restaurant inventory. Planned and executed catered events. Considered seasonal product pricing and availability in development of promotional dishes and menu selections. Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Assured customer satisfaction in front of house. Financial management including food cost & labor. Chef /Banquet Chef , 01/2006 to 01/2014 Company Name – City , State Prepared various a la carte menu items and seasonal specialties for 150 + seat country club. Planned, organized, and oversaw food preparation of all banquet and catering events including weddings and golf tournaments for 75 - 275 people. Ensured and maintained five-star quality of food preparation from planning, purchasing, preparing, to plating. Interacted with Club members when preparing food at remote locations such as outside grilling, pasta nights, clam bakes, etc. Planned promotional menu additions based on seasonal pricing and product availability. Supply ordering and inventory. Hired, trained, scheduled and managed kitchen staff of 8-12. Monitored line processes to maintain consistency in quality, quantity and presentation. Chef/Kitchen Manager , 01/2005 to 01/2006 Company Name – City , State Managed all aspects of kitchen in accordance with goals, objectives and culture set forth by company. Managed kitchen staff team and assigned various stages of food production. Monitored quality, presentation and quantities of plated food across line. Assessed inventory levels every week and placed orders to replenish goods before supplies depleted. Monitored kitchen area and staff to ensure overall safety and proper food handling techniques Twenty Water Street - Executive Sous Chef. 01/1995 to 01/2005 City , State Prepared and presented menu items and daily specials for 200 seat fine dining restaurant, 40 seat tavern, and seasonal waterfront deck, plus banquet and catering functions. Managed kitchen staff team of 10-15 and assigned various stages of food production. Responsible for daily food purchasing and receiving, menu planning, inventory control, and food costing. Oversaw hiring, training and development of kitchen employees. Produced or amended menus and item selections in conjunction with Executive Chef. Education Associate of Science : Culinary Arts Johnson & Wales University - City , State Summary Skilled, creative, dedicated Executive Chef/Chef Manager with extensive culinary experience and knowledge in varied dining concepts and a large range of cuisines. Focused and efficient with a strong knowledge in food safety and sanitation guidelines. Adept at food purchasing, inventory and controlling food cost. Talented kitchen leader and team motivator successful at maintaining staff focus, efficiency and productivity. Certifications Certified Food Safety Manager National Registry of Food Safety Professionals Highlights Hands on knowledge of all phases of food preparation from casual to fine dining and catering Food & Labor Cost Control Banquet and catering menu planning, development, and service Recipe development and standardization Gluten Free food preparation Certified Food Safety Manager Food procurement, inventory and inventory control Knowledge of P & L accountability Kitchen equipment maintenance and repair Customer service orientated Employee hiring & training Computer proficiency Concept Cost Control Costing Customer satisfaction Customer service Equipment maintenance and repair Financial management Food Safety Forth Hiring Inventory levels Inventory Inventory control Personnel Pricing Processes Procurement Purchasing Quality Receiving Restaurant operations Safety Skills Hands on knowledge of all phases of food preparation from casual to fine dining and catering Food & Labor Cost Control Banquet and catering menu planning, development, and service Recipe development and standardization Gluten Free food preparation Certified Food Safety Manager Food procurement, inventory and inventory control Knowledge of P & L accountability Kitchen equipment maintenance and repair Customer service orientated Employee hiring & training Computer proficiency, Concept, Cost Control, costing, customer satisfaction, Customer service, equipment maintenance and repair, Financial management, Food Safety, forth, hiring, inventory levels, inventory, inventory control, personnel, pricing, processes, procurement, purchasing, quality, receiving, restaurant operations, safety

CHEF

VICE PRESIDENT-BUSINESS BANKING SALES MANAGER AND HEALTHCARE SPECIALTY BANKER Executive Summary Top Notch Financial Professional with diverse banking and financial services background which includes: Retail Bank Leadership, Healthcare Specialty Banking, Corporate Banking, Real Estate Title Insurance, Real Estate Lending and New Construction, Private Banking and Credit Management-Leasing. 25+ years Experience. Core Qualifications  Leads Teams Naturally Strong Communicator-Written and Oral Technical Orientation Strong Accounting and Credit Underwriting Skills  Builds teams with Humility Solid Collaborator to drive execution of strategy Well organized Thought Leadership Drives Engagement Develops New Business Education 2017 MBA Franciscan University － City , State Business and Virtuos Leadership Dean's List. 3.9 GPA Candidate Late 2017 June 1984 B.A : Finance Accounting/Economics Michigan State University Eli Broad College of Business Finance Accounting/Economics Dean's List December 2001 Licensed Real Estate Title Insurance Representative State of Michigan 1985 RMA Omega Formal Credit Training 2010 Medical Group Management Association 100 hours of Healthcare Administration/Practice Management Coursework in preparation for Certified Medical Practice Executive certificate.  ​ Professional Experience 12/2008 to Current Vice President-Business Banking Sales Manager and Healthcare Specialty Banker Company Name － City , State Current Role: Sales Manager for Business Banking/Treasury team in Detroit Michigan Retail Banking Territory of Pittsburgh, PA based Fortune 500 Regional Bank. Leadership role to guide mixed team of bankers and treasury officers toward attainment of annual sales goals within SE territory of Michigan. Drives strategy and change management. Performance oversight includes driving business development,adherence to Policy, Procedures, Risk Management, Regulatory Compliance, Training, Sales Observation Coaching, Process Execution, Credit Training, and Career Development. Requires ongoing partner /cross channel collaboration. Also responsible for advancing external center of influence relationships by providing executive level brand representation in territory. Outcome: Above goal team attainment in all major categories 2013, 2014, 2015. #1 Sales Manager in Detroit first full year in role 2012.     ​ 05/2004 to 12/2008 Vice President Business Development Officer and Residential Mortgage Manager Company Name － City , State Drove several business development areas of bank including real estate, commercial lending (including real estate development), deposit services, advertising, and fee income products. Co-developed annual strategic and marketing plans as part of management team. Asset-Liability Committee (ALCO) Member. Also responsible to originate/administer commercial loan assets. Simultaneously managed team of three residential lenders. Adhered to compliance, mortgage backed securitization and brokerage requirements for sale of residential transactions. Broad market of: doctors, attorneys, realtors, land developers, builders, select mortgage brokers and BOB commercial clients. Outcome: Trusted and highly valued member of Management Team during tenure, working close with Board of Directors. Represented Bank as Board Member to Michigan Bankers Association-Real Estate Title Joint Venture. 2x Chair of Annual Bank Charity Event for Gleaner's Food Bank. ​ 03/2001 to 04/2004 Real Estate Title Insurance-Senior Account Executive Company Name － City , State Licensed with State of Michigan. Agency sold to First American Title.  Commissioned Senior sales role calling on new and existing real estate (residential and commercial) relationships in Livingston County market. New title policy (premium) generation, client support, problem resolution, closing agent and real estate escrow matters. Target market included realtors, builders, land developers, and commercial bankers. Sales Leader became long time professional mentor. Outcome: Achieved Million Dollar Sales Status and "Dare to Soar" Award from management. Selected to head up newly formed "Commission Advance" division of company prior to acquisition by First American Title. Highly valued member of sales team. ​ Skills Technically proficient with Microsoft Word, Excel, CRM sales management system, Credit Analysis/Automated Underwriting. Learns new systems quickly.  Affiliations Past and Present: Washtenaw Economic Club Brighton/Howell Michigan Chambers of Commerce St. Joseph Hospital Prior Golf Committee Chair/Ball Committee Gleaner's Food Bank Livingston County Spokesperson/Event Chair St. Patrick Church Financial Chair, Mother's Club President/Instructor Livingston Association of Realtors Women's Council/Education Committe

HEALTHCARE

CAD/GIS DESIGN SPECIALIST Summary A diverse Construction Superintendent/Project Manager with 20+ years of experience in construction project management, construction supervision, building/construction inspection, drafting and surveying. Accomplished in new and remodel of commercial, residential, multi-family, utilities and heavy civil construction. Team player and problem solver with excellent communication and versatility that will be beneficial and profitable to operations. Highlights Permit processing Baseline schedules creation Building codes and regulations Blueprint fluency Safe job site set-up Residential and commercial construction specialist MS Office proficient Superb management skills Project budgeting Results-oriented Experience CAD/GIS Design Specialist Dec 2014 to Current Company Name － City , State Transfer AutoCAD data for water, sewer, and irrigation as-builts into city GIS database using ArcGIS. Prepare and plot detailed maps of project sites for the use of planning and presentations. Implementation of CADD drafting standards. Construction Layout Manager Apr 2014 to Jul 2014 Company Name － City , State Oversaw day to day field operations on layout of concrete, asphalt, and utility construction using GPS. Responsible for scheduling of the entire companies layout needs. Responsible for ordering all layout materials and maintaining equipment. Calculations of field layout utilizing Topcon 3D Office software, AutoCAD, and MicroStation. Achievements as Construction Layout Manager: State of Illinois - Willard Airport, Champaign, IL, - Parking lot rehab - $841,000 State of Illinois - I-74, Champaign, IL - 4 miles of median ditch work - $1,250,000 Danville Public Schools - Danville, IL - Rehab 4 parking lots - $765,000. Traveling Construction Superintendent Construction Jan 2014 to Feb 2014 Company Name － City , State Supervised, directed, scheduled and coordinated work with sub-contractors to complete all tasks needed to complete construction of Liquefied Natural Gas / Diesel Gas fueling stations. Worked with project managers, architects/engineers, owners and sub-contractors on schedules, change orders, RFI's, and pay app requests. Assisted in estimate of new Compressed Natural Gas fueling station in Rosenberg, TX for Trillium CNG. Achievements as Construction Superintendent: Blu LNG - Lamar Ave., Memphis, TN - Natural Gas Fueling Station - $1,750,000 Blu LNG - Brooks Rd., Memphis, TN - Natural Gas Fueling Station - $1,750,000 Trillium CNG - Patton Rd., Rosenberg, TX -Compressed Natural Gas Fueling Station - $890,000 Project Manager Apr 2013 to Nov 2013 Company Name － City , State Planned, managed, coordinated, budgeted, and supervised construction projects from early development to completion. Liaison between the construction team, architects, designers, owners and stakeholders of the project to facilitate communication, decision making and problem solving. Estimated price proposals and change orders for projects using eGordian software. Managed and scheduled projects with Microsoft Project Executed contracts and work orders between general contractor and sub-contractors for new construction and remodeling projects. Worked with architects/engineers, owners and sub-contractors on estimates, schedules, RFP's, RFI's, product specifications and product data submittals, shop drawings, change orders, pay app requests, punch lists, job closeout and as-builts. Achievements as Project Manager: University of Illinois - Roger Adams Laboratory – Bathroom Remodel - $117,000 University of Illinois - Labor and Employment Relations – Office renovation phase I – $94,000 University of Illinois - Labor and Employment Relations – Office renovation phase II – $107,000 University of Illinois - Memorial Stadium – Replace Entrance Doors on the east side – $275,000 University of Illinois - Personnel Services Building – Office remodel - $193,000 University of Illinois -Foreign Language Building – Window and office repair – $129,000 University of Illinois – Crop Science Storage Building –New 66'x160' pole barn - $225,000 Champaign Park District - Virginia Theater – Remodel of Projection Room - $179,000 Building Inspector Oct 2006 to Apr 2013 Company Name － City , State Perform plan reviews, calculate building/electrical/remodeling permit fees, and process permit applications. Schedule and perform inspections. Responsible for enforcement of The International Building Code, the International Residential Code, and the National ElectricalCode in commercial, single-family and multi-family new construction and remodeling projects. Perform the daily inspections and documentation of all new subdivision construction as well as erosion control (SWPPP and MS4) compliance. Achievements as Building Inspector : Burger King - $2,200,000 Cold Stone Creamery - $475,000 Savoy 16 - IMAX theater - $10,000,000 Buffalo Wild Wings - $2,550,000 Wal-Mart Remodel - $3,000,000 Trinitas Ventures - Village at Colbert Park multi-family housing 208 units - $12,000,000 Over 430 new single family homes ranging from $190,000 - $1,100,000 Survey Crew Chief Jan 2003 to Oct 2006 Company Name － City , State Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, boundary, Right-of-Way, & FEMA surveys, construction staking, layout and computations of buildings, roadways, bridges and utilities on time and under budget. Resident Engineer/Construction Observer duties included managing of crew testing and inspecting concrete roadways and sidewalks; inspection of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, quantities and materials used. Draftsman duties included the use of AutoCAD 2000, Eaglepoint, and MicroStation J to complete construction documents including subdivision and roadway plans, Right-of-Way plans, and Plats of Survey. Achievements as Resident Engineer: Saw Grass Subdivision 446 lot residential development - $8,900,000 Ashland Park Subdivision 540 lot residential development - $10,800,000 Chestnut Grove Subdivision - 145 lot upscale residential development - $4,350,000 Engineering Technician Jan 1994 to Jan 2003 Company Name － City , State Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, & boundary surveys, and staking of Right-of-Ways. Resident Engineer/Construction Observer duties included: the testing and observation of concrete roadways and sidewalks: testing and observation of asphalt roadways; observation of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, materials used, quantities and engineers pay estimates. Draftsman duties included the use of AutoCAD 98, and MicroStation J to complete construction documents for roadway & intersection plans. Achievements as Resident Engineer: University of Illinois - Marching Band Practice Area and Parking Lot E-14 - $675,000 City of Champaign, IL - Windsor Rd 2 lane reconstruction - $839,000 City of Champaign, IL - Bradley Ave/Parkland Entrance reconstruction - $1,300,000 Village of Westville - MFT Oil & Chip - $279,000 Central Soya, Gibson City, IL - Hazardous Tank Containment - $585,000 IDOT Westville RT 1 – Water main Construction - $2,200,000 Education Bachelor's Degree , Construction Management 2017 Everglades University － City , State current enrollment Certificate , Surveying 2006 Southern Illinois University － City , State Certificate of Completion (21 credit hours) in Land Surveying Associate of Arts , Construction Technology 1992 Parkland College － City , State Skills Blueprint reading (20+ years), Documentation (20+ years), Problem Solving (20+ years), Effective Communication (20+ years), Inspection Scheduling and Coordination (10+ years), Pay Estimates and Pay Apps (10+ years), Knowledge of applicable building codes and interpretation (8 years), Estimating (20+ years), Contract Negotiations (2 years), Survey Layout Calculations (20+ years), AutoCAD (20+ years), Microstation (20+ years), Microsoft Word (20+ years), Microsoft Excel (20+ years), Microsoft Outlook (20+ years), Microsoft PowerPoint (5 years), Microsoft Project (3 years), Adobe Acrobat (10+ years), Supervisory Experience (10+ years), Project Management (10+ years), ArcGIS (6 years)

CONSTRUCTION

HEALTHCARE RECRUITER Professional Summary A highly ambitious, customer service oriented business professional, with experience in human resources, customer service and administrative support. Expertise in client development and needs assessments. My goal is to obtain a challenging and rewarding career opportunity, where my administrative, human resources, and customer service skills will be fully utilized. I am team oriented, professional, and focused - I look forward to having an opportunity to discuss what I can contribute to your team! Skills Excellent interpersonal, HR and administrative skills Intermediate experience with MicroSoft Office programs Motivated team member, who understands the value of providing accurate, professional, admin support Team leadership experience Data management skills Strong verbal communication skills Adept at client needs assessment and analysis Work History April 2000 - Current Healthcare Recruiter Company Name | A contingency, clinical staffing firm, assisting medical professionals such as RNs, Radiology Techs, Physical Therapists, Radiation Therapist, and Pharmacists with obtaining permanent employment opportunities nationwide. Consult with client HR professionals, within all areas of the healthcare field, regarding clinical staffing needs. Created staffing partnerships with some of the largest healthcare facilities in the U.S., including Stanford University Hospital, Lucile Packard Children's Hospital, Florida Hospital, Inova Health Systems, Adventist Healthcare, and Brigham Women's Hospital. Implemented marketing strategies which resulted in continued growth of customer base. April 1998 - December 1999 Healthcare Recruiter | Company Name | City , State Provided recruitment services to Virginia Beach General Hospital business groups for RN Management, Staff RN, and Allied Health staffing. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Analyzed employment-related data and prepared required reports. Managed all aspects of the employee life cycle process, including on and off boarding. Maintained an accurate candidate tracking system. Guided candidates through in-house computer testing. Supported management in developing and implementing personnel policies and procedures. Conducted exit interviews and verified that employment termination paperwork was completed. Hired employees and initiated the new hire paperwork process. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Posted positions through approved recruitment channels. Screened all applicants based on their qualifications and background. March 1990 - February 1997 Employment and Staffing Representative | Company Name | City , State Coordinated recruitment and staffing services for both salaried and union employees for the state's largest utility company. Provided HR support to all service groups including managers, directors and VPs, regarding Affirmative action goals & objectives, union contract interpretation, and hiring and termination processes. Drafted internal announcements and sent them in a timely manner. Recruited for various positions across multiple sites in both Southside Hampton Roads, and the Peninsula. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Thoroughly explained the employee handbook during new employee orientations. Initiated key partnerships with department management, which resulted in better candidate hire, and employee retention. Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Networked with industry contacts, association memberships and associates. May 1985 - March 1990 Benefits Representative Company Name | Provided support in the administration of all company benefits programs, to include Medical plans (self-insured), Dental, 401K, Life Insurance, Tuition Reimbursement Plan, and EAP programs. Conducted benefits administration for a total of 1500 benefit-eligible employees, including both salaried and union. Responsible for the analysis and processing of all carrier invoices for benefit programs, handled resolution of inquiries regarding administration of various benefit plans, and created roll out program for annual Open Enrollment Communications. Education DIPLOMA : Liberal Arts Saint Leo University , City , State Earned 42 credit hours - general studies Liberal Arts Princess Anne High School , City , State Skills administrative skills, admin support, benefits, benefits administration, interpersonal, credit, client, hiring, HR, Insurance, interpretation, Excel, MicroSoft Office programs, PowerPoint, MSWord, processes, Radiology, recruiting, recruitment, staffing

HEALTHCARE

MANAGER, INDUSTRY ANALYST RELATIONS Summary Creative communications professional with over a decade of experience in planning and implementing strategic, results driven communication programs that integrate traditional public relations with emerging social and digital media communications strategies. Extensive experience in semiconductor, wireless networking, telecommunications, cloud computing and PCB design market segments. Skills Proficient in Microsoft Office Suite Experienced with multiple media databases, including: Vocus, Cision and MyMediaInfo. Familiar with social media and influencer management tools, such as Hootsuite, Buffer, SocialBro, TrendKite and BuzzSumo. Experience Manager, Industry Analyst Relations Aug 2015 to Current Company Name - City , State •Contributed to the development of a strategic analyst relations plan designed to communicate overall vision and major initiatives around comprehensive eCommerce suite and marketing solutions. •Cultivate and strengthen relationships with key influencers at major industry analyst firms, ensuring that they are up to speed on company strategy, objectives, capabilities, client case studies and messaging. •Collaborate with product marketing, subject matter experts and executives to advance company rankings in analyst benchmark reports, including Forrester Waves™ and Gartner Magic Quadrant. •Provide strategic insights to senior management and cross-functional marketing teams on analyst research reports to help guide product strategy and roadmaps. •Support in the negotiation of industry analyst firm subscription contracts during renewal process. Account Director Sep 2014 to May 2015 Company Name - City , State Clients included: Alcatel Lucent, Rajant Corporation, ASE Group, Inc., Altium, The City of Fremont Served as lead day-to-day strategic advisor on client programs and initiatives including: strategic planning, company and product launches, media and analyst relations, social media strategy, visual storytelling, thought leadership campaigns, corporate brand positioning, crisis communications, industry events, budget management and forecasting. Collaborated on the global launch of Alcatel Lucent's cloud-based unified communications platform, Rapport, securing coverage with key industry analysts and media outlets including: Wireless Week, No Jitter, Current Analysis, Fierce Enterprise Communications, Converge! Network Digest, UC Strategies, Light Reading and Europe Outlook. Demonstrated ability to manage global account teams of up to six direct reports, providing strategic guidance on multiple campaign initiatives from concept through implementation on time and within budget parameters. Cultivated ongoing thought leadership opportunities for Rajant Corporation executives in key industry outlets such as: Network Computing, Urgent Communications, Network World and eWeek. Provided strategic guidance on analyst relations programs across all accounts including: development of outreach strategy, coordination of analyst tours, creation of briefing materials, message development, corporate strategy days and spokesperson preparation. Oversaw the development and execution of owned and earned client social media campaigns, including: optimization of client LinkedIn pages and executive profiles, blog post content calendars, microsite development, SEO enhancement, Twitter, Google+ and Instagram engagement strategies. Account Manager Jul 2011 to Sep 2014 Company Name - City , State Clients Included: IDT, Ineda Systems, Intelepeer, RAE Systems, Altium, Rajant Corporation Provided strategic day-to-day counsel for clients on the execution of communication initiatives to support organizational objectives including: media and analyst relations, content creation strategy, social media strategy, product launches, industry awards, event planning and execution. Spearheaded the global launch of wearable technology start-up Ineda systems, securing coverage with top-tier media outlets such as Venture Beat, Re/Code, The Wall Street Journal, EE Times, Reuters and GigaOm. Developed written content reinforcing key messages and thought leadership including: press releases, byline article abstracts, customer case studies, FAQs, executive bios, guest blog posts, company backgrounders and story pitches. Proven track record in cultivating relationships with technology media, resulting in placements with key trade publications, such as: EE Times, eWeek, Network Computing, Electronic Design, EE Journal, IEEE Spectrum and Design News. Managed speaking and awards programs, including researching and vetting opportunities, coordination with event organizers and developing preparation materials. Assisted in managing budgets, forecasting, resources and project management. Partner Oct 2008 to Dec 2012 Company Name - City , State Clients Included: Pure Matter Branding+Interactive, Cellphone Mate, Asigra, Bay Area Lyme Foundation, California Childen's Health Initiative, Heritage Bank, Toeniskeotter & Breeding, Inc. Served as marketing communications consultant delivering holistic, integrated communications counsel across a broad array of disciplines including: public relations, advertising, social media strategy, direct marketing, customer retention strategy and branding. Created high-level marketing communications materials including: strategic plans, market analysis reports, press releases, backgrounders, website copy, case studies, FAQ's, and contributed articles. Consistently achieved coverage for clients with high-level media outlets such as: The Wall Street Journal, Oprah Magazine, Salon.com, CNN Small Business, G4TV, MSN Games, Massively.com and The Globe and Mail. Managed external vendors in the development of client newsletters, campaign datasheets, brochures, tradeshow exhibits and website copy to ensure adherence to client communication objectives. Senior Public Relations Specialist Feb 2005 to Jul 2007 Company Name - City , State Clients Included: Amulet Technologies, SPX Automotive, CalTrain Managed integrated campaigns that included advertising planning, public relations, social media and tradeshow coordination. Composed high-level documents including: public relations strategic plans, press releases, contributed articles, backgrounders, Q&As, pitch letters and case studies. Organized local and national media tours in support of strategic initiatives and product launches. Achieved media coverage with a variety of high-level national outlets including: The Wall Street Journal, San Francisco Times and San Jose Mercury News. Marketing Associate Jan 2003 to Jan 2004 Company Name - City , State Developed and managed overall budget for event marketing, sponsorship and tradeshow coordination. Planned and organized all on-site race promotions and events for employees, athletes and business associates. Served as primary liaison to national and international sales staff for all events marketing support. Director of Special Events Mar 2002 to Jan 2003 Company Name - City , State Composed and managed event budgets to meet organizational objectives. Drove negotiation of event site contracts for fundraising events, including: menu selection, AV needs, technological requirements, entertainment, travel and accommodations. Oversaw recruitment of committee members and supervised all activities. Account Executive Aug 1999 to Feb 2001 Company Name - City , State Clients Included: Silicon Valley Bank, Sand Hill Capital, MeriWest Credit Union, Toeniskoetter & Breeding, Inc. Developed and implemented strategic public relations plans for clients involved in technology, law enforcement, finance, real estate, hospitality and community affairs. Composed and distributed strategic client pitches, press releases, fact sheets, backgrounders and public service announcements. Provided support in strategic planning and publicity for new product launches. Education Bachelor of Science , Public Relations 2000 San Jose State University - City , State , USA Spring 1998 - Participated in study abroad program in Bath, England

PUBLIC-RELATIONS

FINANCE DIRECTOR Summary Seasoned professional accountant with extensive experience in financial accounting in both private and public sector entities.  Recruited to multiple positions to restructure/reorganize/revitalize non-performing teams.  Skills Accounting, General Accounting,  Acquisitions, Budgeting, Controller, Cost Analysis and Analytical Reporting, Credit, Facilities Management, Finance, Financial Reporting, Forecasting, Governmental Accounting, Human Resource, inventory, Leadership, Negotiations, Processes, Sarbanes-Oxley Experience 02/2012 to Current Finance Director Company Name － City , State Responsible for Accounting & Finance functions including management of IT outsourcing vendor for $20 million government entity. Moved IT function to outsourced vendor vs. full-time employee, saving $34,000 in salary plus benefits and pension costs. Developed monthly financial reporting to all department heads & elected officials, budgeting processing, account reconciliations. Compile audit workpapers and manage audit process with external audit firm. Audit adjustments reduced from historic trend of 100 adjustments to 3 in audit most recently completed FY'16. Support County Negotiations Committee in union negotiations for FOP and AFSCME contracts with cost analysis and competitive salary and benefit information. Analyzed pension plans and educated County Board on interest cost of ECO plan. As a result, Board increased pension levy pension and plan funding increased from 80% to 93%, 53% to 85% and 0% to 94% during this period. Interest savings to Iroquois County taxpayers during this period is $245,000. 01/2009 to 01/2012 Director of Finance & Human Resources Company Name － City , State First Human Resource & Accounting professional hired by 19 year old fitness equipment sales & repair company. Developed standard monthly financial reporting, budgeting and forecasting processes, account reconciliations. Compiled and coordinated tax return with external CPA. Implemented processes and procedures for numerous activities including, but not limited to, Travel & Expense Policy, Credit & Collection Policy, Sales Order Process, Warranty & Customer Concessions Policy. Implementation of Ava Tax Sales Tax software. Developed job descriptions and bench-marked current wages for all positions. 01/2007 to 01/2010 Owner/Manager Company Name － City , State Business Closed April, 2010. 01/2005 to 01/2007 Controller Company Name － City , State World-wide corporate controller for $150 million software development company. Reorganized accounting department to meet the needs of dramatically increasing company, including four acquisitions in one year. Led and directed 14 member team including all accounting functions, state and federal tax returns, sales tax for 49 states, monthly financial statements for venture capitalist owners and bank reporting as required by debt covenants. Wrote several position papers for software accounting treatment, reviewed by Ernst & Young software team in Silicon Valley, CA. 02/1999 to 02/2005 Accounting Manager Company Name － City , State Manage team of 30 professional and clerical level accounting team members to meet corporate, SEC and IRS reporting requirements. Progressive responsibility from $400 million System Products and seven employees to responsibility of $3.5 billion Controls Division and 30 employees. Developed non-performing team into Chairman's Award winning department in five years. Division was not meeting corporate reporting requirements including monthly, quarterly and annual deadlines, intercompany account imbalances and other corporate measurements for timeliness and accuracy. Coached, counseled, mentored team to win Chairman's Award in 2003 for integration of $1.5 billion Integrated Facilities Management Division. Reduced Divisional Intercompany imbalance from over $1 Million per month to less than $10,000 within 12 months. Developed Sarbanes-Oxley audit processes for General Accounting and Financial Reporting one year in advance of implementation deadline. Processes utilized by Ernst & Young-Milwaukee for other publicly traded customers. Reduced divisional close reporting for Services US division of 540 branches from five days to two days. 02/1995 to 02/1999 Accounting Manager Company Name － City , State Progressive responsibility from Staff Accountant to Manager of $50 million division to final responsibility of $400 Million GB Electrical Division before being recruited by Johnson Controls. Plant Controller from 1996-1998 for two San Diego acquisitions, requiring all acquisition accounting, development of standard costs for all inventory items, physical inventories, monthly reporting. 01/1990 to 01/1995 Accounting Clerk Company Name － City , State Education and Training November, 1995 Bachelors of Arts : Accounting Mount Mary College － City , State Accounting Central of Clifton High School － City , State Misc. On-going Training/Development Steven Covey's Seven Highly Effective Habits    Social Styles 2 Day Class Ken Blanchard's Situational Leadership    Annual GAAP updates via local Ernst & Young offices Annual Governmental GAAP Updates McGladrey Fraud Prevention Strategies - August, 2013 Annual FASB/GASB updates

FINANCE

INFORMATION TECHNOLOGY SUPPORT SPECIALISTNETWORK SPECIALIST PC TECHNICIAN IT CONSULTANT CUSTOMER Work Experience Company Name City , State Information Technology Support Specialist Network Specialist ~ PC Technician IT Consultant Customer Engineer 01/2011 to Current With more than 10 years' experience in the IT industry; I have provided technical leadership for the design, deployment and operation of IT hardware and software. I have built, implemented and sold numerous computers systems. I have been instrumental in the service environment of the systems using the latest processor technologies like INTEL and AMD processors also have helpdesk support experience, Systems Analyst and a strong leadership in the management of IT Systems and devices including, but not limited to DELL, HP, IBM, MICROSOFT Software packages, setting up and maintaining networks for small businesses, setting CMOS and BIOS, installing Software Applications to fill customer's needs, also active directory administration in Novel and Windows and strong experience in data migration using Robocopy. PROFESSIONALEXPERIENCE. Apollo / SunTrust EIS Data Migration Project (Non-Branch Analyze server space and data to determine the needed space on the "Network Attached Storage" (NAS). Run TBackups on all Novel servers using eDirectory/NDS Report Generator in order to determine the users on the different groups throughout the network. Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location. Use Robocopy scripts to copy user data from their H: drive to their new folder on the NAS. Use Remote Desktop Connection to connect to the clusters and Robocopy their files from the old servers to the new clusters in the NAS. Assist in the command center conference call to verify the branch teammate's access to the (H :) drives and (S :) drives from 8:00am to 12:00noon twice a week, Attend project meetings, Communicate and coordinate data migration and centralization activities with Non-Branch personnel, Work effort may be performed remotely using remote migration tools Perform pre-migration communication for migration of Email PST files, Perform pre-migration communication for user data migration, Initiate and manage scripts for h:\drive and shared drive migrations for 30 Novell and Windows servers, Manage Command Center Support for Day 1 and Day 2. Command Center expected to handle approximately 50+ end user calls per week, Update SharePoint with caller and incident information reported on Day 1 and Day 2, Daily Command Center reporting should include a summary of reason for call, solution provided, problem status, and number of calls by type, Perform H:\drive and Shared Drive analysis for SunTrust servers, Shared drive space up to 1000GB or more per server, H:\drive capacity approximately 5 GB per authorized user, Up to 50,000 or more authorized users will need to be migrated, Perform post-migration communication for Email PST back up instructions. Identify the Line of Business assignment by end user using active directory tool, Change active directory rights and permissions as needed to support end user access to new central data location for h:\drives, H:\drive migrations to central data storage will need to be performed for the following 30 Novell and Windows servers. Perform H:\Drive and Shared Drive data migration for approximately 1500 or more end users weekly, Perform Shared Drive and User Drive analysis for 30 Novell and Windows servers. Identify the number of volumes per server, Identify the size of the volumes per server, Use Netware Console One to discover and update login scripts pertinent to the data being migrated, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the simple files by type (doc, xls, pdf, ppt,txt,jpg) on the Shared volumes, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the complex files by type (mdb,pst,exe,bat,vb,vbs,com,cab,tif) on the Shared volumes, Identify the Lines of Business that are accessing the Shared folders, In charge of all cutovers, Search, and analyze servers that are to be decommissioned, and create and submit tickets through ITSP, Move stale data for servers that are not being migrated to a designated area to be analyzed by the ERIM group in order to be deleted. Update the migration project calendar that was designed for the purpose of having a daily idea of how the project is doing by all members of the team. Create a "Training Manual & procedures" to be utilize by the SRP project team in order for them to have an idea of what the migration process is. Company Name City , State Customer Engineer 12/2009 to 05/2010 Prepare directory structures and applying appropriate permissions for users on the Network Attached Storage (NAS). Send email notifications to the branch mgr, asst mgr, ROM, and area mgr's in order for them to prepare for the centralization of the branch, at the same time send a separate set of notification to the non-branch users working on a branch environment. Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location. Use Robocopy to copy user data from their H: drive to their new folder on the NAS. Use Remote Desktop Connection to connect to servers and set up scheduled tasks. Perform cutovers at the schedule dates as needed, logging in to 20 servers nightly and verifying that the scheduled task has been running, verify all appropriate users on the original server have a folder on the NAS with appropriate permissions, update Active Directory to use new (H:) drive, break the share on the old server for the "Users" and "Shared" folders, once accomplish the folder with the batch files and server text files must be moved to the archive folder to keep a count of the branches done. Assist in the command center conference call to verify the branch teammates access to the (H:) drive and (S:) drive from 8:30am to 10:00am daily. Perform the same activities for the non-branch teammates working on a branch environment, but must be perform before the second notification for the branch is send out. Company Name 07/2009 to 10/2009 Responsible for providing technical desktop support for ATT upgrade project for 7+ ATT wireless stores. Duties performed include but not limited to: Installation of Ingenico SigCap devices. Flash peripherals with the latest updates. Troubleshoot tickets using the Remedy application. Image and configure computers for the 4QT09 rollout. Inventory 3QT09 equipment to be return to the vendor. Image and configure managers laptops. Provide support for the retail stores. Company Name 12/2008 to 05/2009 Responsible for the network support of the recruiting team while at the Radisson Hotel, Lead the deployment of 300 PC and peripherals once the main building was finish. Document all inventory for the IT Manager. Shipping and receiving of IT hardware. Install all servers that will be utilized in the forest. Educational Background Bachelor of Science : Information Technology Information Technology Support 2011 University of Phoenix Oct Information Technology Information Technology Support Associate of Arts : Paralegal Network Engineering 2001 Southern College Paralegal Network Engineering Diploma 2002 Southern Technical Institute MCSE, A+, NET+, and SEC+ MILITARY 1989-1998 US ARMY Missouri / Florida MOS-12B (Combat Engineer) combat ready, earned various awards for excellent service, participated in the relive efforts during hurricane Andrew in 1992 Skills A+, Active Directory, Apollo, ARMY, com, hardware, Data Migration, DELL, Email, Engineer, Flash, HP, IBM, Image, INTEL, Inventory, laptops, leadership, logging, meetings, MICROSOFT Software, access, MCSE, MOS, Outlook, SharePoint, Windows, migration, NDS, Network Attached Storage (NAS), NAS, Network Attached Storage" (NAS), network support, network, networks, Novel, Novell, Netware, pdf, peripherals, personnel, processors, receiving, recruiting, reporting, retail, servers, scripts, Shipping, installing Software, Systems Analyst, desktop support, Troubleshoot, type, upgrade, vb

INFORMATION-TECHNOLOGY

PROJECT MANAGER/INSTRUCTIONAL DESIGNER Summary Dependable and resourceful Project Manager and Instructional Designer adept at organizing and developing quality courses for both in-seat, hybrid and online adult learners. Highlights Hypertext Markup Language (HTML5) Camtasia Adobe eLearning Suite 2.5 (to include Adobe Presenter, Captivate, and Dream Weaver) Microsoft Office 1993-2007 (to include PowerPoint, Word, Excel) Dropbox Video training development XenDesktop EC Council iLabs VCASTLE Microsoft Live Meeting Adobe Connect Screenr Canvas Moodle 1.9 and 2.4 Blackboard MRDS Microsoft Office SharePoint Zoom Web Conferencing Accomplishments Continues to developed curriculum for several Bachelor and Master Level courses, as well as NCPACE training courses. Completed and earned the following certifications from Lynda.com: Articulate Storyline Instructional Design Essentials: Models of ID Instructional Design Essentials: Storyboarding Instructional Design Essentials: Working with SMEs Introduction to Networking Learning Management Essentials (LMS) Fundamentals Practical Cybersecurity Up and Running with Articulate Storyline Up and Running with Canvas Experience Project Manager/Instructional Designer 01/2011 to Current Company Name City , State Manage projects/course development. Design, develop, and update in-seat and online curriculum materials, as well as military CBT course. Conduct assessment and analysis to identify new development needs and recommends training methods accordingly. Ensure design of deliverables address the instructional needs of the learners. Assure curriculum and delivery methods incorporate best practices in adult learning theories. Work with authors, publishers,and SMEs to develop in-seat, hybrid, and online course. Design courses to comply with both organizational, military standards, 508 Compliance. Work within design and development processes and standards. Create storyboards and communicate design ideas. Design and produce instructional multimedia . Design and develop instructor lead activities and Capstone courses. Write and edit storyboard scripts for video and learning modules. Developed learning objectives. Facilitated content and quality assurance reviews. Maintained in-depth and up-to-date knowledge of the related fields of development. Instructional Designer 10/2009 to 01/2011 Company Name City , State Designed, developed and updated a variety of course content learning solutions for military training support for eLearning, Instructor-led training, virtual training sessions, and self-study programs. Conducted assessment and analysis to identify new development needs and recommends training methods accordingly. Ensured design of deliverables address the instructional needs of the learners. Assured training solutions incorporate best practices in adult learning theories. Worked with content development managers, authors, and SMEs to develop military training courses. Designed courses to comply with both organizational, military standards, 508 Compliance. Work within design processes and military standards. Created storyboards and communicated design ideas with Multimedia personnel. Designed and produced facilitator and participant guides. Designed and produced PowerPoint presentations. Designed and developed instructor lead activities and Capstone courses. Wrote and edited storyboard scripts for video and learning modules. Developed learning objectives. Facilitated content and quality assurance reviews. Maintained in-depth and up-to-date knowledge of the related fields of development. Elementary through High School English & Writing Teacher. 08/2006 to 07/2009 Company Name City , State Taught elementary (all core subjects), and middle and high school English and writing. Developed and designed lesson plans and curriculum related to each subject area. Provided excellent customer service for students and parents, maintained ongoing communication with colleagues, team members, parents, and students. Maintained student records in an exceptionally organized manner. Created and maintained knowledge of innovating technology, she created and maintained web pages for parent and student use. Middle & High School English as a Second Language (ESL) Teacher. 08/2000 to 07/2003 Company Name City , State Taught middle school English and Writing as a second language to non-English speaking students. Developed and designed lesson plans and curricula related to each subject area. Provided excellent customer service for students and parents, while also maintaining ongoing communication between colleagues, parents, and students. Maintained student records in an exceptionally organized manner. Education Masters of Education : Curriculum Design and Instruction; Specialization in Literacy February 2009 Lesley University City , State , United States of America Curriculum Design and Instruction, specializing in Literacy Bachelors of Arts : English/French May 1997 Claflin University City , State , United States of America English with a Minor in French Skills •Technology Orientated •Team player, leader, and excellent collaboration skills •Creative and innovating •Extensive success in product development •Software Proficiency – VCASTLE, NetLab, XenDesktop, SharePoint, EC-Council iLabs •Blooms Taxonomy •Strong attention to detail

DESIGNER

EDITOR Summary Detail-oriented and organized. Accurate and well versed in database management. Strong organizational, technical and analytical skills. Successfully manages multiple data entry projects at once. Goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity. Focused on delivering high quality results in a timely manner. Highlights Strong Financial Administration Grant Management Budget Management Goal Planning Business and Office Administration Community Outreach Team Leadership Strong problem solver Human Resources Administration Workshop and Orientation Presentations Excellent Organization Skills Editing and Proofreading Microsoft Office Products Pleasant demeanor Filing and data archiving Customer service-oriented Experience Editor Sep 2002 to Current Company Name － City , State Oversee layout, design and content of featured publications. Select relevant material for each issue, considering cost and benefit. Generate ideas for feature articles with the writing staff. Commission work by freelance and in-house writers. Manage writing staff and liaise with artists and photographers. Arrange for copyright permissions. Raise the profile of the magazine. Network and recruit for sponsorships. Ensure staff meets established deadlines. Bookkeeping Specialist Jun 2012 to Oct 2014 Company Name － City , State Financial Administration and Oversight of... Accounts receivable (A/R) and accounts payable (A/P). Insurances and contracts. Monthly records/planning/reconciliation of all bank accounts. Daily invoices and primary databases. Reimbursements and petty cash. Human resources procedures. Maintaining updated volunteer database. Contract revision. Public Relations Administrator/Bookkeeper Aug 2006 to Feb 2009 Company Name － City , State Manage public outreach, recruitment and relations with sponsoring/supporting community programs and events. Conduct group and individual information meetings. Assist potential sponsors with goal planning. Assist in identifying and addressing barriers to complete established goals. Develop and present goal setting workshops and orientations. Provide bookkeeping support while managing database and conducting relevant analysis. Project Manager (Profession Opportunity Grant for Immigration/Refugee Recipients Apr 2003 to Jan 2006 Company Name － City , State Provide resource information for potential students and participants ready for career search. Coordinate with professional organization and post-secondary education institutions to recruit and attract skilled job seekers for the grant program. Assist clients in communication with government agencies regarding Immigration/Refugee paperwork. Conduct follow-up visits with clients, assess refugee settlements, and submit progress reports. Supervise and evaluate project staff. Management of all grant-related activities including budget and spending projections. Conduct outreach, recruitment and awarding of subcontracts. Collect, direct and develop all relevant grant data. Conduct career management activities: Assessment, counseling, job development and management of support services. Education Bachelor of Art , Russian Language and Literature/Editing/Public Relations Krasnodarsky Gosudarstvennyi Universitet (Kuban State University) － City , Russia Russian Language and Literature/Editing/Public Relations Languages Bi-Lingual in English and Russian Skills Accounts payable, Accounts receivable, A/P, Bookkeeping, Budget Management, Excellent Communication, Contracts, Counseling, Clients, Databases, Editing, English, Feature Articles, Financial goal setting, Human Resources, Layout and Design, Team Leadership, Managing, meetings, Microsoft OfficeProducts, Networking, Office Administration, Organization Skills, Presentations, Proofreading, Publications, QuickBooks, Recruitment, Russian, Workshops.

PUBLIC-RELATIONS

2ND LEVEL ASSISTANT STORE MANAGER, OPERATIONS MANAGER MANAGER, SALES & SERVICES MANAGER Summary RETAIL | OPERATIONS | SALES MANAGER Client-driven, quality-focused retail manager with proven track record of top performance Retail leader with profound and broad expertise in every aspect of store management. Critically evaluates and minimizes operational costs in context of store profitability. Creates and promotes caring customer service program for entire staff. Coaches every employee toward individual goals. Establishes retail environment that encourages positive customer experience and promotes realization of sales targets. Core Knowledge and Skills Retail Merchandising, Recruitment & Retention, Operations Store Planning & Design, Team Leadership, Coaching and Mentoring Profit and Loss, Loss Prevention, Personnel Training and Development Highlights Experience 01/2004 to 01/2009 Company Name City , State 2nd Level Assistant Store Manager, Operations Manager Manager, Sales & Services Manager 01/2012 to Current Managed nearly every aspect of store operations. Trained and developed store staff in customer service techniques. Monitored and implemented corporate programs in sales, shipping, and merchandising. Directed large store team to. create a sales environment that consistently met expected sales goals and reduced operating costs. Managed team. of 25, including hourly employees and specialists. Entrusted with the most complex customer service issues including personal and commercial purchasing accounts. Assistant Store Manager 01/2011 to 01/2012 Company Name City , State Responsibilities consisted of managing and recording profit loss and key performance indicators, Communicating. with buying office about classifications and styles for product inventory, and Managing and maintaining all records and documentations including invoices and employee files. Soft lines Manager, Apparel Lead 01/2009 to 01/2011 Company Name City , State Responsibilities consisted of Constructing visual presentations, Managing payroll and training of department associates, and Communicating with vendors and buyers in regards to inventory of product. Leadership Known throughout career as a hands-on project manager with strong expertise in team management and prioritizing. Ensured that employees recognized the importance of their contributions to the whole, and demonstrated to each one appreciation for the value that he or she delivered to the store overall. Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example. Professional experience continued Brenna T. Walsh page 2 Sales / Profit & Loss Management Motivated staff to create a clean, enjoyable environment with appropriate product availability. Trained copy center/cashier staff as well as floor staff in superior customer service while maintaining highest levels of understanding of company policies and procedures. Controlled profit and loss daily; maintained accountability for period-end reporting. As inventory captain, evaluated inventory and ensured availability of products on shelves; conducted store transfers to ensure products in store; ran daily reports and did audits to better control inventory levels Earned title of special projects captain due to ability to organize and execute large-scale department reorganization, including refits and retrofits for new products. Customer Service Set the standard for impeccable customer service; trained all staff to excel in the customer experience Turned customer service lapses into positive teachable moments that improved staff perception of need and accountability Targeted and achieved weekly "customer experience" metrics goals of 9+/10 ratings. Personnel Development Coordinated training of each employee with corporate training materials Coached individuals; achieving a promotion rate of ~35% (one to two levels above original position) Worked with vendors to develop product training from product sources Delivered well-executed and helpful annual reviews; developed significant reputation as go-to source for help on review wording, delivery, and execution of employee reviews as well as overall operations of the store. Education High School Diploma Monroe Catholic High School City , State Associates Degree : Business Management University of Alaska Fairbanks City , State Business Management Business Management, Present Florida State College of Jacksonville City , State Business Management, Present Skills cashier, corporate training, Customer Service, delivery, inventory, Leadership, Managing, materials, merchandising, excel, office, page 2, payroll, Personnel, policies, presentations, Profit, profit and loss, promotion, purchasing, recording, reporting, Sales, shipping, team management

APPAREL

ADMINISTRATIVE MANAGER Professional Summary Highly skilled bilingual (English/Spanish) and motivated professional seeking a suitable position in your esteemed facility. Core Qualifications Report writing Human resource knowledge Professional demeanor Time management ability Ability to prioritize Self-directed Computer proficiency Experience Company Name June 2013 to Current Administrative Manager City , State Answer multiple phone lines Bookkeeping Sending and receiving emails, faxes, copying Managed office inventory and placed new supply orders. Sorting & distributing mail IT &Telecoms Troubleshooting Collections Account Reconciliation. Developed and administered department budgets. Liaised directly with customers to meet needs and maintain satisfaction. Company Name March 2012 to September 2012 Administrative Assistant City , State Answer multiple phone lines Handle daily reports Sending emails,faxing,copying Making outbound calls to customers Ordering office supplies Data entry. Scheduled appointments and maintained master calendar. Updated employee paperwork and records. Company Name March 2011 to July 2011 Front Desk/ Customer Service Rep City , State Arranges for customer travel, hotel reservations, and auto rental. Tracks aircraft arrival and assures prompt line service. Arranges for prompt customer de-briefing by appropriate technical personnel. Dispatch information to line service and pilots. Company Name January 2007 to January 2011 Registrar / Receptionist City , State Answering telephones Register patients Verifying insurances Enter patients information into computer Follow up on unpaid claims within standard billing cycle timeframe File patients document. Education Sanford Brown Institute Medical Assistant City , State CPR Certified Skills Clinical/Administrative Skills Phlebotomy EKG'S Urinalysis Vital Signs Pharmacology Clinical Asepsis Health Insurance Filing Appointment Scheduling MS Word MS Excel MS PowerPoint

AVIATION

FINANCIAL INSTITUTIONS EXAMINER Summary Well-regarded professional with proven record in analyzing statistical data and financial documents, providing comprehensive assessment of overall health of financial institutions. Meticulous analyst who quickly evaluates data to accurately assess financial risk and regulatory compliance in fast-paced, time-sensitive environments. Skilled relationship manager - fluent in both English and Spanish - who is effective in engaging others to progress project goals. Highlights Financial analysis Capital market trends Financial forecasting Risk management expertise Budget Analysis Cash flow analysis Application of GAAP regulations Financial modeling Variance Trend Analysis Experience Financial Institutions Examiner Mar 2011 to Jan 2015 Company Name － City , State Conducted examinations of financial institutions (records and operations) to verify adherence with relevant laws and regulations, including Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) rules. As subject matter expert, conducted training, coached team members, and compiled/reported results while managing stakeholder relations. Assessed adequacy of assets and liabilities risk management policies and practices, including liquidity and sensitivity to market risks; and net interest margin level and trends. Assessed adequacy of institution's lending administrative and underwriting policies and practices; borrower's repayment capacity; collateral protection; collateral valuations; legal documentation; and allowance for loan and lease losses' levels and methodology. Reviewed and evaluated quality of credits ranging from $100 thousand to $25 million, assessing the adequacy of lending practices and level of risks within the lending area of the bank. Reviewed legal lending documents to determine adequacy of content/structure, covenants and performance/compliance with pertinent terms as well as assessing quality of administrative practices, such as disbursements, tracking of insurance, payment of taxes, request of financial information; others. Evaluated the adequacy and strength of financial institution's corporate and capitalization structure, as well as business initiatives and future prospects. Evaluated financial institution's practices; the adequacy of internal controls and procedures; the general character of management; and compliance with consumer protection, and safety and soundness standards. Evaluated adequacy of audit practices and workpapers, and performed offsite reviews and analyzed audited financial statements. Reviewed and assessed the adequacy of affiliate transactions and potential risk to the insurance fund. Assessed the accuracy of depository institution's financial regulatory reports, and evaluated level and trends in financial performance. Evaluated business impact analysis and risk assessment to determine if residual risk is acceptable. Reviewed and evaluated the adequacy of the financial institution's Bank Secrecy Act (BSA)/Anti-money Laundry (AML)/Office of Foreign Assets Control (OFAC) programs, as well as Information Technology (IT) and Information Security Systems. Assessed compliance with fair lending, civil rights laws and regulations, and the Community Reinvestment Act. Participated and evaluated CAMELS components and other specialty areas on examinations of financial depository institutions with total assets ranging from $100 million to $20 billion. Provided on-the-job training to less experienced staff members. Compiled, composed, edited or proof read and evaluated comments for inclusion in final report. Prepared final reports and drafts memos to communicate status of the examination/project. Cited and supported apparent contraventions and violations of regulatory guidance when necessary. Researched and gathered information from a variety of technical and regulatory materials to recommend corrective action; and explained verbally and in writing the application of laws, regulations and practices covering a technical specialty area. Assessed depository institution's financial performance, strategic plan, budget process, and contingency funding plans. Assessed and evaluated adequacy of institution's accounting practices and independent review programs. Identified incorrect accounting entries/data entry postings. Admissions Advisor Nov 2008 to Nov 2010 Company Name － City , State Led recruitment activities and provided support to new and continuing students. Implemented recruitment plan to achieve budgeted goals each term. Analyzed past recruitment patterns/projected leads, establishing plan that set specific goals for each step of recruitment process to ensure annual goals were consistently met. Assisted new and continuing students, reaching out and providing guidance that helped them progress through programs. IT Specialist Intern Oct 2007 to Feb 2008 Company Name － City , State Provided technical support to all users, assisting with virus response/resolution, security patches, and application needs. Monitored progress and testing status of 2000+ new applications, serving as bridge between developer and clients to keep stakeholders informed. Tapped as member of Vista and Office deployment team, Researched technical issues and documented solutions for user problems. Assisted with data analysis to identify appropriate participants for various pilot deployments. Department Administrator/Dental Assistant Apr 2003 to Apr 2007 Company Name － City , State Served as part of dental assisting team for residents in the prosthodontics and general dentistry program. Handled range of administrative duties for department. As department administrator, maintained records, filed reports, and updated operating instructions to ensure compliance with proper procedures. Analyzed and reported productivity maximize provider credits and estimate fiscal year budget. Standardized dental treatment rooms, establishing common scheme that improved efficiency and effectiveness of dental assistants as they moved to assist in different rooms. Known for ability to get things done, trained new employees in chair side and administrative duties. Education Master of Science , Accounting and Financial Management December 2016 University College, University of Maryland Accounting and Financial Management Bachelor of Science , Business Information Systems 2008 University of Phoenix － City , State Business Information Systems Skills Account Analysis & Reconciliation Accounts Payable Accounts Receivable Bank Reconciliations Business Due Diligence Financial Report Preparation General Ledger Accounting 

BANKING

BANKING Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Supervision and training Client relations specialist Computer-savvy Multi tasking savvy Sound judgment Team management Calm under pressure Meticulous attention to detail Experience Banking August 2013 to Current Company Name Store Manager August 2012 to November 2012 Company Name － City , State Managed a team of 10. I opened a new store location and assisted in recruiting and training new staff. Delivered excellent customer service by greeting and assisting each customer. Developed the department's first incentive performance plan, which motivated my team. This resulted in a 23% increase in sales. My team surpassed revenue goals in four consecutive quarters. Store Manager February 2008 to June 2012 Company Name － City , State Managed a team of 6. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Addressed customer inquiries and resolved complaints. Education High School Diploma : 2010 Federal Way Senior High School － State , United States Skills Assistant Manager, customer satisfaction, excellent customer service, inventory, reconciling, recruiting, sales, employee training

BANKING

CONSULTANT Professional Summary Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Licenses New York State Department of Health Nursing Home Nurse Aide Certification Program   Original Certification Date: 5/18/2005 Current Expiration Date: 1/31/14 Certification # 342285200505E Skill Highlights Understands mobility assistance needs Charting expertise Reliable transportation Trained in grooming and bathing assistance Calm and level-headed under duress Medical terminology knowledge Professional Experience Consultant March 2015 Company Name - City , State Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Answered customers' questions and addressed problems and complaints in person and via phone. Built customer confidence by actively listening to their concerns and giving appropriate feedback. CNA August 2007 to July 2013 Company Name - City , State Observed and documented patient status, and reported patient complaints to the nurse. Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility, activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets. Assisted with ADLs. Provided patients and families with emotional support. CNA June 2005 to January 2007 Company Name - City , State Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Cleaned and organized patients' living quarters. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Assisted with ADLs. Administered simple range of motion exercises. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Cashier February 2004 to August 2005 Company Name - City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Quickly and efficiently processed payments and made accurate change. Properly portioned and packaged take-out foods for customers. Carefully maintained sanitation, health and safety standards in all work areas. Cleaned food preparation areas, cooking surfaces, and utensils. Took initiative to find extra tasks when scheduled duties were completed. Cashier July 2001 to March 2003 Company Name - City , State Executed cash transactions quickly and accurately. Greeted all customers. Checked out customers and bagged items. Quickly Served shoppers in a prompt, courteous and friendly manner. Gave every customer immediate and undivided attention. Maintained knowledge of current product locations. Consistently received a 100% rate of customer satisfaction. Cashier March 1998 to August 2000 Company Name - City , State Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management.Served orders to customers at windows, counters and tables. Packaged menu items into bags or trays and placed drink orders into carriers.Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Education and Training CNA Certificate: Certified Nursing Assistant : GED , 2005 Rochester Educational Opportunity Center - City , State , United States Skills Patient-focused care Excellent interpersonal skills Compassionate and trustworthy caregiver Effectively interacts with patients and families.

CONSULTANT

BUYER Summary Over 1 year of end to end experience in worldwide Procurement operations *Over 5 years of end to end experience with Accounts payable and reconciliation *Great team player with the ability to instill and reinforce confidence, self-esteem and optimistic attitude. *Organized, Analytic and versatile thinker, effective at developing and implementing creative ideas Highlights Proficient in Oracle, SAP ECC 6.0 version, Helios and Sun system version 5, MS-Word, Excel and PowerPoint. Experience Buyer January 2014 to January 2015 Company Name － City Global procurement operations- Taking care of end to end worldwide procurement operations irrespective of categories. Implementation, execution, tracking and documenting the process to keep up with the changes. Dedicated resource towards categories, that are- Meetings & events, Facilities (low dollar), office supplies. Low dollar Catalogue purchasing- I work directly and closely with the end users and supplier for low dollar purchase catalogue as well as non-catalogue products. Requisition reviews and approvals- Critically review the purchase requisitions for my categories and eliminate discrepancies. To follow and adhere to approval procedure and audit requirements. Requisition to PO- to manage globally req to PO creation activity for assigned categories. Single handed support to global buyers in req to PO creation process for pre-approved categories. Supplier Information- to work with suppliers and end users to set up new suppliers in the vendor maintenance system. To review the set up forms and seek approvals from the global buyers for set up. P-Card Payment- taking care of the low dollar as well as high dollar payments on procurement card. To liaise with the end users, global buyers and supplier to facilitate instant payment on PCard. Being proactive to ensure payments and authorization letters are shared with suppliers. Reporting- Generating quarterly dashboards and monthly reports for PO spend and expenditure. To work upon weekly reports for accounts payable and present the same for management review. Emails and ad-hoc activity requests- I single handedly manage global procurement email-box to resolve and execute internal client request and queries. Accounts payable- taking care of EMEA AP P2P activities. In the role, I have handled invoice and payment queries from end users and suppliers. Clearing APC Direct Debit and Trial Balance payments. Senior Executive January 2013 to January 2014 Company Name Handling and Guiding team of Accounts Payable PO & Non Po Vendors Invoice processing, reconciliation and Payments. Assign daily activities and task to team members. Analyse reports including process dashboards & team performance reports Motivating associates through effective management, career development & implementation of reporting mechanism. Consolidating the data and have review with team. Review and Monitor day to day activities of team. Take monthly one on one discussion with the team members. Work with the manager to develop/implement action plans to achieve desired performance levels. Coming up with process improvement plans and implementing the same. Handling Amex card and vendor payment process. Senior Executive January 2010 to January 2013 Company Name Handle end to end AP processing activities Accurate reconciliation of Supplier Statements. Subject matter expert and contact point between manager and team members. Handle all regions escalation mail boxes. Attend weekly conference calls with clients to provide update on the Aged invoices. Handle escalation calls from business units / vendors. Attend weekly conference calls with business units to resolve their issues and raise AP team concerns if any. Trained new joiners who are successful achievers in AP processing. Process multi-currency invoices with the correct Vat Rate for the respective country. Handle month end reports which include accruals for the open purchase orders and manual accruals for the non PO invoices. Ensure that all the fixed assets purchased are capitalized to the correct Business Unit with the correct expense codes. Trained and handled payments and vendor management activities. Take appropriate action in case of vendor address and bank details updation. Involved in sending email communications to the Global Procurement teams to educate them about the legal entity name importance to claim VAT. Prepare journal entries and book urgent invoices in the systems. Constantly update the clients with the urgent invoices in order to avoid escalations. PROJECTS CARRIED IN SUNGARD Automation of Reconciliation. Project on online Reconciliation payment status. Successfully bringing the accounts of Dell and HP (Critical vendors) up to date by doing reconciliation. Handled the project of Readdressing of Invoices to correct legal entity. Offsite Transition to UK for Cross training of Reconciliation Project and Amend of Invoice process to UAT Application. Transitioned Utopia, Indexing and Triaging process from the London Office. Prepared process documentations for the same and trained the rest of the AP team in India Shared Service Centre. Successfully handled the Invoice Aging project for UK, South Africa and UAE region. Prepared Global process documentation for Accruals, end to end activities of AP processing, activities handled by the Problem Solving Team. Awards in SunGard Received Consistent Performer for Q3. Received Kudos for doing Reconciliation of Critical Vendor like Dell and HP and bringing their accounts up to dates Received Kudos for handling escalation mail boxes under control and replying within the TAT. Executive January 2008 to January 2010 Company Name － City Work with Purchasing, Central Receiving, Vendors and Leads to resolve the invoicing discrepancies. Communicate with Inventory/ Warehouse Receivers on correcting/reconciling Goods Receipt and Invoice Receipt discrepancies. Processing of invoices and payment. Interacting directly with the clients, customers, Ingram warehouse and carriers on regular basis through mail, calls and conference calls. Coming up with process improvement plans and implementing the same. Leading role in achieving SLA i.e., Bonus. Awards in Infosys Sport award for delivering the responsibilities on time. Client Appreciation letter for been a Team Player. RAMP Award for exemplary performance for maintaining quality. Education Master of Business Administration : Finance & Human Resource , 2008 CMR Institute of Management studies, Bangalore University － City , India Finance & Human Resource Bachelor of Commerce : Marketing , 2006 Narmada college of Science and Commerce, Veer Narmada South Gujarat University － City , India Marketing Skills Accounts payable, Accruals, ad, AP, Automation, Trial Balance, book, Client, clients, Debit, Dell, documentation, email, fixed assets, forms, HP, Indexing, Inventory, Processing of invoices, Invoice processing, invoicing, legal, letters, Meetings, Excel, mail, Office, PowerPoint, MS-Word, Oracle, Problem Solving, process improvement, Procurement, purchase requisitions, Purchasing, quality, Receiving, reconciling, reporting, SAP, Shared Service, SLA i, Sun, Team Player, vendor management

BPO

GRAPHIC DESIGNER AND ILLUSTRATOR Summary I was raised in a Christian home in Jacksonville, Florida. I moved to Birmingham to attend Samford in 2012.  Skill Areas Creative Relational Engaging Painting/Drawing Graphic Design Leader Athletic Team Player Work Experience Company Name September 2015 to Current Graphic Designer and Illustrator City , State A custom paper company designing primarily wedding correspondence  Company Name May 2015 to August 2015 Sigma Counselor City , State Company Name June 2012 to July 2013 Counselor City , State Education Briarwood Fellows Program 2016 Post Graduate Leadership Program City , State Samford University 2015 Bachelor of Science : Fine Arts City , State Providence High School May 2011 High School Diploma City , State Interests Camp Kivu- Christian outdoor camp in Durango, Colorado, Summer of 2013 and 2014, worked as cook in kitchen staff, counseling teens, and leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator for Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I have a lobstering license Avid Avett Brothers fan Skills Spanish Additional Information Camp Kivu- Christian outdoor camp in Durango, Colorado, Summer of 2013 and 2014, worked as cook in kitchen staff, counseling teens, and leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator for Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I have a lobstering license Avid Avett Brothers fan

DESIGNER

CONSULTANT Executive Profile Visionary and genetically upbeat executive with experience managing multiple projects all levels including budgeting and administration. Focused on employee participation and the well being of each stakeholder. Skill Highlights Process Improvements Financial Analysis Human Resources Public Relations Compliance / Accountability Writing manuals Core Accomplishments Managing businesses: two restaurants with 50 employees, 5 managers and 1.8M in sales. Managing in transition: dry stack marina operations during a $20M renovation Managing a crisis: death on business premise and ensuing OSHA investigation that resulted in no liability attributed to the owner because of processes and documentation of workers on premise that I initiated Managing marketing campaigns: conceived multiple PR campaigns that resulted in local and national media coverage Professional Experience Consultant January 2005 to Current Company Name － City , State Helping business owners and managers improve profits and the employee experience using "Lean" principals and DiSC Personality Assessment. Built business on referrals from existing clients: primarily business owners in their first ownership venture. Helped clients manage time, money and relationships to improve profits and their shareholder's experiences. Helped transform people's working lives. Skills Used : diplomacy, consensus building, research, patience, humility, sales, morale building, and public relations. Achievements : Improved foot traffic by 59%, reduced spending by 1.5%, reduced accounts receivable by 29%, reduced employee frustration and lowered unnecessary employee turnover. President / General Manager January 1992 to January 2005 Company Name － City , State Casual dining restaurant concept with 2 locations, 50 employees, 1.8M in annual sales. Conceived, built and operated a restaurant business. Used principles incorporated at Toyota (Lean Manufacturing) and Coke-a-Cola (DiSC Personality Assessment) to improve profits, operations and the customer experience. Built strategic marketing partnerships with Sprint, Mini USA and Radiant Systems. Marketed business through 'Community Service Marketing' through 32 local schools and charities annually. Skills: financial management, process development, customer loyalty, strategic partnership development, employee recognition program development, on boarding program creation. Accomplishments: Public Relations projects were featured Wall Street Journal, Boston Globe and AJC Improved profits and reduced employee turnover using "Lean" principles and DiSC Personality Assessment. Sold business in 2005. Business Development Manager January 1991 to January 1992 Company Name － City , State Sold bank services to local merchants and businesses Addressed market verticals by repackaging existing banking products to appeal to specific industry concerns. Skills : Customer Service Prospecting Sales Relationship maintenance, building Marketing Sales training Accomplishments : Won 'Accurate' Sales Contest 1992 Best sales of new product for all of southern Manhattan. Sales Representative January 1989 to January 1992 Company Name － City Outside Sales Representative: managed existing business while growing territory by selling medical X-ray film to new hospitals, doctor's offices and X-ray film dealers dealers. Skills : Customer Service relationship building entertaining clients and selling. Accomplishments : Increased territory sales by 600% in first year. Won company wide advertising idea contest for writing a print advertisement the company later published in a trade magazine. Education Certificate : Six Sigma: Green Belt , 2006 Villanova University － City , State , USA Bachelor of Arts (BA) : History , 1987 Iona College － City , State Certifications Serve Save Certified GA Insurance License:Health/Life, P&C DiSC Personality Assessment (Distributor) QuickBooks Pro Adviser High Ropes Course Instructor Leadership Roles XLT Atlanta- (http://www.xltatlanta.com) Producer, Volunteer Coordinator (30 Volunteers) Catholic Charities of Atlanta Leadership Class 2013-14- Participant and fund raiser Camp Twin Lakes- fund raiser, event coordinator, high ropes course volunteer Sandy Springs Festival- Road Race chairman Leadership Sandy Springs- graduate and board member Chef Skins Game (fundraiser for Boys and Girls' Clubs) board member. All Saints Catholic Church-Usher, lector, teacher and mentor to Youth Ministers "Sandwich Program for the Homeless (for secondary schools)- Creator and presenter "How to Get and Keep a Job" one hour program for high school students creator and presenter Skills Applying "Lean" Principles to various businesses Writing manuals, job descriptions, press releases, company news letters Presenting, public speaking Grass Roots Marketing Event / Project Management Turning chaos into order Using resources on hand before spending Social Media marketing Real Time Marketing

CONSULTANT

SALES EXECUTIVE Summary Sales and Customer Service Professional with proven record of accomplishment growing client list and maintaining existing clients. Delivered consistent gains in growth, profits and customer satisfaction and retention through expertise in customer relationship management. Expert troubleshooter, innovative problem-solver. Proactive in ensuring high levels of client satisfaction. Diverse Sales Experience Selling to Businesses, in Medical and Commercial as well as Selling to Consumers. Exceptional communication and interpersonal skills; talent for quickly establishing rapport, cultivating relationships and building loyalty by becoming a trusted customer resource. Unparalleled commitment to customer retention by providing superior service. Disciplined, Independent, Driven and Motivated Professional with Experience in many industries selling to Buyers at all Levels. Both a Hunter and a Harvester who enjoys prospecting, presenting and closing the sale, as well as client retention and stellar customer service. Highlights Grew placements with FFCC Inc. from under a hundred thousand to over two and a half million per month. The company had five collectors when I accepted the position and they have well over 80 collectors now. Fees grew from under $20,000.00 per month to over $100,000.00 per month. Started a new company for Silent Owners in the Tri State area and required another employee to assist with servicing the growing client list and the company was later sold and has been sold 4 other times and is in business with many of the initial clients as State Chemical Company. Accomplishments I spoke at a yearly even at Beckfield College for Jenny Clem to students about Accounts Receivable, Billing and Collections. I was a member of PAHCOM and attended monthly and annual events to represent my company and services as well as attended conferences as a Vendor and Speaker. Trained new Employees in new territories with FFCC INC. Was responsible for also helping them canvass their territory to ramp up and build the new client list. With I C System Inc. in just under 3 years I became ranked the number 3 Representative out of 65 Representatives in the United States. With Ohio Truck Body I was promoted from Inside Sales Coordinator to Outside Sales Manager within two years of learning the business. While working for Fyr Fyter Sales and Service I was offered a position to leave the company with a Manager to work for them in a new position with a compensation increase and opportunity for growth and advancement. With ChangeMed I acquired five of the largest clients for the company within a few months of accepting the position. Experience SALES EXECUTIVE 02/2001 to 10/2012 Company Name City , State Sold collection services to provide accounts receivable solutions to Physicians in both large and small medical offices, hospitals, and any other businesses extending credit. My goal each day was to prospect for new profitable clients meet daily, weekly, monthly and yearly goals. Also responsible for maintaining my existing client base by contacting them on a regular basis explaining and reviewing monthly and yearly reports and asking for additional placements. My territory placed of $2.5 million each month in placements. I increased company profits and growth annually and trained Reps in new Territories and Supported them. Regional Account Manager 10/2012 to 03/2013 Company Name City , State Responsible for new territory in Ohio and Kentucky selling toxicology laboratory services to physician practices. Also, hired, trained and supported staff to place in the practices to work for the laboratory processing specimens. The company closed and is under investigation for some billing practices. DISTRICT SALES MANAGER 02/1998 to 02/2001 Company Name City , State Selling collection service, accounts receivable solutions, credit reporting, instant credit information, database management, billing service, direct mail service and pre-collect and insurance cure work to Physicians and Medical Facilities. My territory included half of the state of Ohio and Northern Kentucky, Louisville and Lexington. I also accepted responsibility for neighboring territories when necessary. I held a position among the top three during the entire year of 1999. This accomplishment kept me in the Sales Summit Club for the entire year. I exceeded all goals and strived to be an asset to the company. Education and Training Seminars: Wilson Learning System Sales Training, Zig Ziglar, Motivation Training, Sandler Sales Training, Dale Carnegie, Dare to be Different by Bob Clements International, Inc., How to Master the Art of Selling by Tom Hopkins International, Elemental Selling by Jeffrey Gitomer at Business Marketing Services, Building Customer Relationships by Waste Management Training Team, and Quality Sales Training by Waste Management Training Team. Account Manager 04/2012 to 02/2015 Company Name City , State Responsible for helping new start up billing company acquire new clients in Southern Ohio and Kentucky. Sold Allscripts software with meaningful use allowances, sold billing and credentialing services and continued to support the client and their staff. This company changed their business plan and layed off outside sales team to grow the business by acquiring failing billing companies who were losing their physician clients to hospital and large physician buyouts. Education High School Diploma : Required and Business 1977 Suncoast City , State , United States I was a member of DECA which is Distributive Education Clubs of America and I was able to work a part time job for school credits and business experience. My positions were managing a golf pro shop of a country club part time and working the late day shift as team leader for a Publix Bakery Department. Skills Inside and Outside Sales, Customer Service, Salesforce, Act, and Goldmine CRM, Allscripts Software, Outlook, Practice Fusion Software, Appointment Setting, Cold Calling, Presenting, Closing and Client Retention. Database management, direct mail, insurance, marketing, reporting and training and support.

SALES

CUSTOMER SERVICE REPRESENTATIVE Career Focus Dedicated and skilled cash administrator who excels at prioritizing, and completing multiple tasks simultaneously. Committed to delivering high quality results within a timely manner, with little to no supervision. Energetic, organized, and professional. Summary of Skills Microsoft Office, Excel, and PowerPoint proficiency Quick learner Outstanding interpersonal skills Issue resolution Excellent analytical skills Cooperative team member Computer proficient Extremely organized Energetic and organized Attention to detail Education and Coursework Associate of Applied Science : Paralegal 2016 Central Piedmont Community College City , State Member of National Honor Society on Paralegal Lambda Epsilon Chi 3.56 GPA Experience Customer Service Data Organization Policy Development Reporting Technology Proficient Document Organization Multitasking Inventory Management Managed cash inventory and office budgeting for supplies for Lowe's Home Improvment. Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Developed and created effective filing system to accelerate paperwork processing. Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and customers. Maintained status reports to provide management with updated information for customer projects. Improved office organization by compiling daily budget reports, organizational charts and company data reports using advanced VeriBalance functions. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Work History Cash Office Administration 01/2016 to 08/2016 Company Name City , State Aviation Electrician 08/2010 to 08/2014 Company Name City , State Cashier 09/2009 to 04/2010 Company Name City , State Delicatessen 08/2006 to 04/2010 Company Name City , State Extra-Curricular Activities Lambda Epsilon Chi, May/2016 - Current  Experience Customer Service Representative 05/2015 to Current Company Name City , State Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Aviation Electrician 08/2010 to 08/2014 Company Name City , State Perform scheduled and unscheduled maintenance on 10 F/A-18C aircraft electrical systems and related equipment. Promoted to Work Center Training Petty Officer April 2012. Maintain training records for over 19 personnel. Dedication was key in achieving all available qualifications, leading to the selection of Plane Captain of the Quarter. Consistently volunteer to assist in aircraft maintenance regardless of the difficulty. Produce quality work with minimal supervision. Quickly established as a hard charger with the desire to be a productive member of the work center. May 2011 qualified on two pieces of Ground Support Equipment and two personal qualifications increasing work center readiness. Capable of success regardless of assignment complexity, gained greater responsibility with confidence and motivation. Displays a keen sense of duty in the acceptance of all assigned responsibilities. Work well under pressure producing optimal results. Approach every assignment thoughtfully and with enthusiasm. Sales Associate 03/2009 to 04/2010 Company Name City , State Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Sales Associate 09/2007 to 04/2010 Company Name City , State Greeted all customers. Delegated tasks to team members to optimize productivity. Handled products and equipment in accordance with safety and sanitation guidelines. Fulfilled special order requests, including special occasion dinners and party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Organized and positioned product cases in produce warehouse and walk-in cooler. Served shoppers in a prompt, courteous and friendly manner. Personal Information Self-motivated, goal-oriented professional with a progressive track record, dedicated to surpassing mission objectives, visions, and goals. United States Navy Aviation Electrician. Skills Attention to detail, interpersonal skills Excel, Microsoft Office, PowerPoint Quick learner

AVIATION

QUALITY ASSURANCE ADVOCATE Summary I have recently completed five years of military service with the United States Army. During my tenure in the service, I have acquired training and experience in a variety of areas including human resources management, staff training, operations management, customer service, and personnel administration. As you will note from my resume, I have progressed through several levels of leadership responsibilities and have excelled in consistently exceeding organizational goals for productivity and quality. Based on my diverse experience, extensive training, and strong work ethic, I am confident that I would quickly become a valuable member of your organization. It would be my pleasure to meet with you in person, to further discuss my qualifications. Thank you for your time and consideration. I look forward to speaking with you by the end of the week. Sincerely, Jeanette Bellamy To obtain a position utilizing my skills to achieve organizational goals Highlights Troubleshooting proficiency Microsoft Office expert Strong ActiveX troubleshooting skills DHCP/DNS Ethernet and Firewall proficient MS Office proficiency Accomplished with mobile devices Proficient in AVG, Printers, PC Security systems Patient and diligent Exceptional telephone etiquette Experience QUALITY ASSURANCE ADVOCATE August 2014 to Current Company Name － City , State Time 40 hrs/week Audit and report on customer interactions using the current Time Warner Cable Quality program Utilizing the Time Warner Cable Quality database, recording platforms, and analytics tools, perform trend based auditing and data entry Calibrate for consistency Hold supervisor forums Support New Hire training via role play and mentoring Use of speech analytics to facilitate and monitor trends Active in site level events supporting the Quality initiative (this may include mentoring, new hire support, recognition events, etc.). SIGNATURE HOME ADVISOR May 2013 to August 2014 Company Name － City , State Time 40 hrs/week Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and when required, de-activation. Maintains a focus on sales culture by upselling products and services to existing customers and making customer retention a priority. Utilizes a thorough knowledge of billing system functions, order entry processes, TWC marketing strategies and pricing structure, TWC products and services, and troubleshooting of those products and services. Troubleshoots with TWC subscribers who are having difficulty with video and data services utilizing all available diagnostic tools. RETAIL SALES CONSULTANT April 2012 to April 2013 Company Name － City , State Time 30 hrs/week. Sold all products and services offered by the Company. Met all sales objectives and handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. LEASING CONSULTANT July 2011 to April 2012 Company Name － City , State Time 30 hrs/week. Interacted with prospective and current residents to explain the apartment community and its units, along with the benefits of the living there to achieve maximum occupancy and net operating income. Responsible for ensuring that the entire leasing process is completed in accordance with the policies and procedures outlined in the Management Excellence Series. Assisted with preparing leasing paperwork (i.e. applications, lease agreements, addenda, employment checks, credit checks and leasing move-in packets.), collecting and safeguarding of all monies, maintaining all resident files, and completing of service request forms. INTERN STUDENT September 2010 to May 2011 Company Name － City , State Time 30 hrs/week Analyzed and resolved both simple and complex computer problems Provided effective, courteous, and timely responses to requests for service Maintained confidentiality and integrity of information residing on client systems, as well as physical security of those systems Integrated clients' desktop systems with supported RIT systems and servers. HUMAN RESOURCE ASSISTANT May 2008 to December 2009 Company Name － City , State Time 40hrs/week Conducted either the pre-enlistment and/or the pre-accession interview of applicants Questioned applicants to obtain and/or verify complete data required for entry into the military service Acquired training and experience in a variety of areas including human resources management, staff training, and personnel administration Broke down, assembled, and distributed applicant enlistment record packets for all services Determined types of orders and pertinent information from enlistment documents. HUMAN RESOURCE MANAGER November 2002 to July 2007 Company Name － City , State Time 40hrs/week Completed five years with the U.S. Army, gained upper-level manager status Participated in the complete revitalization and overhaul of the U.S. Military in general Supervised employees In/out processing, over 10,000 employee records, customer service, and employee personnel actions Led company to receiving one of the top finance awards in the Responsible for database accuracy for more than 20,000 employee records on a daily basis. Education Bachelor of Science : Business Administration Computer Information Systems , May 2013 North Carolina Central University － City , State Business Administration Computer Information Systems Master of Science Administration of Justice : Law Enforcement Organizations , March 2016 University of Phoenix － City , State Law Enforcement Organizations Associate of Applied Science : Computer Network Systems , December 2009 ITT Technical Institute － City , State Computer Network Systems Interests ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter of Phi Beta Lambda, INC Skills administrative, Army, auditing, benefits, billing, billing system, Cable, contracts, credit, client, clients, customer service, data entry, database, features, filing, finance, focus, forms, human resources management, inventory, marketing strategies, mentoring, order entry, personnel, policies, pricing, problem solving, processes, Quality, receiving, recording, sales, servers, speech, staff training, supervisor, phone, trend, troubleshooting, video Additional Information ACTIVITIES ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter of Phi Beta Lambda, INC

ADVOCATE

AVIATION ENGINEER Profile Innovative Electrical Engineer specialized in operations management.Team-oriented Electrical Engineer with over four years experience designing, developing and testing electronic products.Skilled Electrical Engineer with over 2 years experience refining workflow processes and improving organizational efficiency.Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology. Proven ability to manage multiple projects and meet critical deadlines.Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Skills Training program implementation Project management Scheduling tools Scheduling tools Process piping Semi-conductor machine design Structural red-line revisions Electrical drafting Accomplishments Testing, Evaluation and Analysis:   Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. Research and Development   Managed voice communications R&D department, resulting in three new products on the market and a generation of an excess of $2M in revenues. Innovative Design   Developed automated visual inspection system for accepting and rejecting glass flares based on their physical dimensions and geometry, speeding up product sorting process by 100%. Drafting   Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with company's drafting standards. Organizational Design   Prepared plans and layouts for equipment or system arrangements and space allocation. Project Coordination   Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects. Professional Experience Company Name City Aviation Engineer 01/2015 to Current Established and helped in the production line of the Auxiliary Power Unit overhaul facility. Focused on the following APU units: GTCP85-180-L-C, GTC85-56-70A-71-72, and T-62T-40-1 mainly used on C-130 Hercules, and helicopters. Involved in repair scheme design, test cell, operational performance, drawings, manual interpretation, tooling, equipment improvement, and troubleshooting of engine problems, both in house and in the field. Worked on instruction writing, reports, as well as building document revisions. For example, quality deficiency reports, purchase orders, quality reports, repair orders, engineering reports, capital expenditures, manual revisions and more. Developed and optimized tooling, manufacturing, and ground support equipment reviews for open issues or improvements. Worked on PT6A, T56, and 501 engines mainly in accessory testing and test cell operations. Designed tooling equipment, electrical circuitry, and hydraulic systems using CATIA V5. Designed and built testing bench for APU using data acquisition system and measurement devices such as digital readouts, pressure gauges, and level sensors. Provided technical support to the Accessory shop department, Engineering department, Machine Shop, Test cell, Management, and the Operation's department. Performed receiving and detailed inspection of incoming parts, accessories, and engines to the overhaul facility. Contact: John McIntosh Vice-president of engineering mobile: (+1 7526269604. Company Name City Intern 01/2013 Provided technical support in part design using CATIA (computer-aided three dimensional interactive applications) for aircraft implementation. Participated in the improvements of engineering software, and designed several components for fuel controls, starters, coordinators and fuel nozzles for different turboprop engines. Developed linearization software to help the pre-test process of 501 coordinators. Contact: Leonardo Marcano mobile: (+1 7862569004. Company Name City Aerospace Engineer 01/2014 to 01/2015 Member of the AIAA and the front line team that developed a novel cooling design system for turbine blades. Throughout this process, computational fluid dynamic software (STARCCM) and CAD were highly implemented to simulate different geometries inside a wind tunnel. Pressures, temperatures, velocities among other important physical quantities were analyzed in 40 different geometries. This project contributed with the optimization process of turbine blades and aided them to achieve higher temperature levels and efficiency. It is not a secret in today's industry that turbine engines are able to produce extremely high inlet temperatures when they implement cooling impingement, which allow them to cool down the system without harming the performance of the engine. Also, it allows the engine to achieve higher efficiency levels. Upon this experiment, a research paper was written and patented. Education and Training Bachelors of Science : Aerospace Engineering 2015 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY , City , USA Aerospace Engineering Applied Mathematics 2014 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY , City , USA Applied Mathematics High School Degree 2010 UNIDAD EDUCATIVA SAN NICOLA , City , Venezuela Languages English (fluent), Spanish (native), French (Beginner) Interests US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Additional Information Interests: US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Skills C, CAD, capital expenditures, CATIA, CRM, data acquisition, English, experiment, French, inspection, instruction, interpretation, Maple, MATLAB, Nastran, novel, optimization, quality, receiving, research, scheme, Spanish, technical support, troubleshooting, written

AVIATION

CHEF AND RESTAURANT MANAGER Summary Chef with 15 years of highly recognized  work in catering and restaurant management in 4 star hotels and leading restaurants. Specializes in creating menus that attract and retain customers for events and parties. Looking for a challenging role in culinary management. Highlights Focus on portion and cost control High volume production capability Orchestrated a successful profit and loss statement Inventory management control ServSafe certified Utilized systems to successful cost Cross training ability Successfully implemented front and back of the house training and guideline program  Food cost control specialist Skillful kitchen staff trainer Accomplishments Successfully managed a kitchen staff of 15 employees during high volume dinner services for more than125 covers each night. Also have extensive knowledge of catering both on and off-site productions. Managed front and back of the house with team members Grossed over 20k per week in food and Beverage sales Experience Company Name City , State Chef and Restaurant Manager 12/2007 to 01/2017 Up-sold additional menu items, beverages and desserts to increase restaurant profits. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Consistently emphasized food quality and specialized baking techniques. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Highly Skilled in final plate preparation with authentic presentation. Consistently emphasized food quality and specialized cooking techniques.  Company Name City , State Chef and Restaurant Manager 12/2007 to 01/2018 Up-sold additional menu items, beverages and desserts to increase restaurant profits. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Consistently emphasized food quality and specialized baking techniques. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Highly Skilled in final plate preparation with authentic presentation. Consistently emphasized food quality and specialized cooking techniques.  Increased sales by 17% over a two-year period. Prepared correspondence, accounting and financial documents for analysis. Company Name City , State Chef and Sous Chef 02/2001 to 09/2006 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Provided courteous and informative customer service in an open kitchen format. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Established and maintained open, collaborative relationships with the kitchen team. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Prepared healthy, enjoyable breakfasts and dinners for guests and VIP's Company Name City , State Chef and Sous Chef 02/2001 to 09/2006 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Provided courteous and informative customer service in an open kitchen format. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Established and maintained open, collaborative relationships with the kitchen team. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Prepared healthy, enjoyable breakfasts and dinners for guests and VIP's Education Associate of Arts : Specalized Culinary Techonolgy 2002 Pennsylvania Culinary Institute , City , State , USA Attendance Achievement Award Top 10 % of class Bachelor of Science : Business 98 Salem International , City , State , USA Business Skills Account Management Project Management Computer Proficient

CHEF

INFORMATION TECHNOLOGY ADMINISTRATOR Professional Profile I am a jack of all trades IT guy at one of the premier intellectual property law schools in the world, whose job description and responsibilities continue to evolve with the ever-changing opportunities that new technology provides. Extremely self-motivated, detail oriented, and organized, I thrive most when presented with opportunities to creatively solve new and interesting challenges. Qualifications Systems administration Strong verbal and written communication Vast help desk experience Team leadership Network administration Extensive knowledge of Apple products Project management Innovative legal experience Experience Company Name City , State Information Technology Administrator 09/2014 to Current I oversee the purchasing, management, and maintenance of all infrastructure-related hardware and software, while simultaneously overseeing end-user hardware and software support for a law school with roughly 85 FTE faculty/staff, and 275 students with a roughly 1:1 PC:Mac user ratio. I work closely with the Durham campus, all IT vendors, and our BSC office to develop and manage the IT budget, including all IT-related service and maintenance contracts, while also developing and maintaining IT policies as they relate to law school operations and academics. Duties include managing a 5-host, 40-server VMWare farm, help desk system, network monitoring system, campus-wide physical/building security system, ID card system, printing infrastructure, electronic exam system, backing up all critical data on the UNH Law network, and administering a plethora of fileservers, webservers and web applications, including various content management systems. I work with system administrators in Durham to design and maintain the entire network on the Concord campus. Extensive knowledge installing and supporting various server platforms, including Windows, linux, Mac OS Server. Company Name City , State Associate Director of Computer Services 07/2000 to 09/2014 Primary responsibilities included the day-to-day support of end-user hardware, software, and peripherals in a mixed Microsoft Windows, Mac OS X, linux, and Novell environment, while also assisting with the everyday demands of maintaining a rather complex campus-wide network that was driven by a predominately Cisco infrastructure. Reported directly to, and served as the immediate backup for the Director of Computer Services. Designed and implemented the first ever wireless network on campus, which I administered and upgraded through three different platform changes over the course of thirteen years. Planned and administered the campus upgrade initiatives from Windows 98 to Windows XP, Windows XP to Windows 7, and numerous Mac OS and iOS version upgrades. After Franklin Pierce Law Center integrated with UNH, I developed the plan for and administered the transition from a predominately Novell-based infrastructure to a predominately Microsoft-based infrastructure, including transitioning our e-mail platform from Novell GroupWise to Microsoft Exchange. Company Name City , State District Computer Technician 08/1999 to 07/2000 I supported all end-user related hardware and software demands for the entire school district. Duties ranged from day-to-day troubleshooting to implementing new technologies, such as the first ever Apple Airport WiFi network and roaming iBook lab. Company Name City , State Electrician's Apprentice 06/1990 to 07/1999 Predominately industrial electrical work, mostly in a manufacturing setting, with some residential work mixed in. Education Bachelor of Science : Exercise and Sports Sciences 1999 Colby-Sawyer College , City , State , USA Skills Platforms and protocols: Microsoft Windows, Microsoft Windows Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft Office for Windows and Mac, Microsoft Exchange, Mac OS X, Mac OS X Server, Apple iOS, Android, CentOS, SUSE Enterprise Server, Novell Netware, Novell eDirectory, Novell GroupWise, Novell Open Enterprise Server, Novell Datasync/Mobility Server, Novell Teaming, Novell Zenworks, Novell Zenworks Configuration Management, Adobe Acrobat, Adobe Connect Pro, Apache, OpenSSL, IIS, MYSQL, PHP, HTML, SSL, LDAP, DHCP, BIND, DNS, TCP/IP Appliances and applications: Drupal, Expression Engine, Aerohive, Bluesocket Wireless Controller, Barracuda Anti-Spam Appliance, Barracuda Web Filter, BarracudaWare, SonicWall NSA (including VPN), 3Com NBX, Avaya, Cisco PIX, Cisco Network Assistant, Blackberry Enterprise Server, VMWare ESX, VMWare Fusion, Pharos Uniprint, NTop, Nagios, NagiosQL, Icinga, Cacti, RealChat, MRBS, WebCalendar. vBulletin, Movable Type, WordPress, MediaWiki, Gallery2, Gallery3, SIMPLE, Joomla, Moodle, Mailman, EMS Campus, EMS Master Calendar, Virtual EMS, C-Cure, Remedy, TeamDynamix Extensive hardware knowledge and experience, especially with Apple, Micron, Lenovo, Dell, HP Laserjets, Canon MFDs, and Xerox MFDs. Salary History University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Associate Director of Computer Services 07/2000-09/2014 Starting Salary: $31,500 Ending Salary: $54,000 University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Information Technology Administrator 09/2000-Present Starting Salary: $62,300 Ending Salary: $62,300

INFORMATION-TECHNOLOGY

BUSINESS ACCOUNT LEAD Executive Profile Strong Service Delivery & Operations Management experience with significant exposure to the entire value chain with key contributions in Operations framework set-up and service delivery. Onshore account manager for BPO engagements, with the responsibility of overseeing delivery across BPO engagements in multiple delivery locations and various work streams, as well as responsibility for business development with new and existing clients within BPO.A diverse career graph with rich experience in Strategy Planning, Service Delivery, Delivery Management, Business Analysis, & Leadership 15 solid years of experience in Operations and Service Delivery Extensive hands on expertise in Bid Management, Solution Architect, Transition Expertise in handling Transition planning and support. Adept at implementing transition project plans according to client and business specifications Achievements in managing Projects resulting in dollar benefits to the company, with initiatives involving re-engineering of business processes, operations and enterprise applications Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of Projects from needs analysis and requirements definition to Line of Business, Support Function, implementation, and training Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success Skill Highlights Client Relationship Management Delivery Management Client engagement structuring and management Exceptional people skills, internal and external Account planning and management Financial management Sales and solutioning Account strategy management Transition Management Quality management Core Accomplishments Revenue Growth: Enabled business growth by creating a successful solution which helped contract extension of 35M USD and additional upsell of 10M USD in FY'14-15 Delivery Management: Managed the contract with the financial estimated and have exceeded the operating margins year on year. Was promoted as a Business Account Lead due to exceptionable delivery management. Client Value Creation: Managed multiple lean projects and applied leading industry practices to bring 5M USD positive P&L impact to the client. Process improvement further resulted in revenue increase for Accenture through increase in productivity Escalation Management: Established strong relationship with the client during a major escalation and actively participated in claims settlement process which helped in client retentions and improved relationships Professional Experience Business Account Lead February 2014 Company Name - City , State As a Business Account Lead managed both the client relationship for the outsourcing contract and client service management and delivery against the contract. Activities include managing the P&L of the account, managing the teams, implementing and improving standard processes and tools to drive operational efficiencies, and meeting operational and financial commitments. Developed and managed the outsourcing delivery contract relationships including transition & service delivery, and ensure smooth and efficient way ensuring minimal escalations by handling issues before those become escalations. Participated in RFI and RFP responses and enable business case creation for creating a winning solution P&L Responsibilities for the account and ensuring overall profitability. Responsible for client relationship management Responsible for BPO integration with total ACN Engagement Leadership Responsible for negotiation of change requests to cover scope, timeline and dependency changes Maintain contractual compliance Created opportunities to extend Accenture BPO business in client account in consultation with Client Account Lead Establish formal routines for delivery account reviews with: Client and client account leadership Commercial directors Relevant executives in BPO Sales Team Participate in solution design processes Work in close coordination with sales team to ensure that the commercial offer for particular business is in line with the competitor's offerings. Participate in the development of standard costing of new services/contracts and sign off on commitment to proposed Service Level Agreement (SLAs) Review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions. Support sales opportunities and validate expected delivery capability. Key Achievements: Successfully renegotiated a 35 M USD contract extension. 10 M USD sales achieved in last 2 years Overall contract margin targets have been over achieved year on year with no adjustments. General Manager March 2011 to January 2014 Company Name - City , State Program Managing 2 engagements in F&A and Legal BPO Scope for a Nordic and an US client respectively. The key object of the F&A scope is to perform different activities across towers - P2P, OTC and R2R in which various process are covered like Vendor creation, invoice processing, helpdesk, T&E, Payment, Fixed assets, Reconciliation, Cash allocation, Billing, CCI and so on. For the legal client we do Data Entry & which includes 5 functions for their foreclosure legal paper service of process business. The functions are Data Entry, Case Information Gathering, Affidavit Entry, Summons Assignment and Backend Indexing .Managing overall Service Delivery end to end for the 2 engagements with a team size of 250 billable agents with 9 team leaders and 3 Managers. Managing overall Service Delivery for the 2 critical clients with a team size of 200 billable agents with 5 team leaders and 2 Managers. Act as single point of contact in each of the Accenture Operations organizations/regions to then cascade information out to their respective geographies and vice versa Identify and coordinate Accenture Operations resources as needed for various stages of the Program. Ensure the ACN Service Delivery organization is actively looking to optimize process delivery through leveraging solution functionality. Ensure that the solution will enable the Service Delivery organization to deliver against any commitments in their area. Provide expert input or access to Accenture Operations SME's on regional impacts and needs. Manage escalated risks and issues in conjunction with the Program Lead. Main contact for Client relationship Management and Contract on Delivery related scope Identify and communicate potential impacts of solution changes the service delivery organization for consideration as part of the decision process. Sign off service acceptance on behalf of the Service Delivery Organization. Managing the run estimates and budgets for Service Delivery Assessing the Service Delivery Organization impacts and do ability of any proposed or requested solution changes Innovation drive andalso scope increase for the deals part of responsibility Key deliverable of retention for the practice and all activities pertaining to that. Working with the HR, Capability Development and all other support groups to enable it. Occasionally support Geo Sales teams in defending the Service proposals Key Achievements: Engagement managed under my leadership was chosen to represent Accenture as the "Best Performing Outsourcing Deal" in IAOP forum. Delivered 7M USD P&L impact benefit to client resulting in 1M USD revenue addition as a part of gain sharing for Accenture Worked directly in the sales process of several BPO RFP responses with a win rate of 70% Engagements under my leadership had the lowest attrition rates. Operations Lead March 2010 to February 2011 Company Name - City , State Project managing the Global Biostatistics and Programming and Document Technology towers in the Clinical Research Team for a US based Pharma client. The key objective of this Clinical Research team is to collect, monitor and research, assesses and evaluate information from lab tests and subjects on the adverse effects of medications and make the documents submission ready to FDA. Also Managed the Data Entry and Safety Review towers in the Single Case Processing Team for a US based Pharma client. The key objective of this Pharmacovigilance process is to collect, monitor and research, assesses and evaluate information from healthcare providers and patients on the adverse effects of medications. Managing overall Service Delivery for the 2 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Managing overall Service Delivery for the 3 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Key responsibility is to manage the Overall Service Delivery & ensuring SLA Compliance for the Single Case Processing Team, Global Biostatistics and Programming and Document Technology towers strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Maintaining healthy client relations to ensure smooth business flow. Managing and exceeding quality expectations of the Clients and identifying opportunities for process improvements. Front-ending with the client on all process related issues including capacity management and target setting. Key Achievements: Involved in setting up of the accuracy framework of the AEP, GBP and DocTech processes. Designing and functionally implementing the metrics management process resulting in productivity and through put increase. Restructuring the resource level performance management system and reformatting the individual level "Balance Scorecard" to make the performance evaluation data driven. Setting up of the "Incident Management" process resulting in month on month reduction of client rework of cases. Solutioned Aggregate Safety Reporting Productivity SLAs. Setting up people forums resulting in improvement of GES scores and reduction in attrition. Created the Operation Guide document for the processes. Assistant Manager/ Manager August 2006 to October 2008 Company Name - City , State Managed a team of 72 agents and 5 Team Leaders for a B2B Order to Cash Process along with handling a team of 20 agents and 2 team leaders for who were looking after the Credit Balance Project. Was responsible for ensuring that the SLA's for Cash and Aging are met and also to ensure that the Cr balance shows month on month reduction. My responsibility was also to ensure that we maintain a healthy ledger hence conduct housekeeping activity of petty dollars write offs conducted monthly. To introduce quality rigor in the process and remove areas of concern thus bringing an improvement in the process performance. Holding team meetings, taking one on one session and sharing the best practices. Maintaining team statistics leave record, training schedule and preparing the "performance based". Strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Client relations to ensure smooth business flow. Key Achievements: Was given the "Zen Master" Award Was given rewards points by Sr. manager for exceptional performance. Implemented behavior driven input metrics, which helped in increase of call productivity of 30% within 2 months. Streamlined the SLA reporting process. Achieved the highest ever cash collected in the month of December 2009 in the 2 year history of the process. Team Leader December 2002 to July 2006 Company Name - City , State The scope of exercise included answering inbound as well outbound supervisory calls on collection of outstanding checks. Responsible for the team's performance and it's a part of my goal to ensure that my team's performance is above or at par with the other teams on similar portfolios as well as ensure that the SLA's are met. Conducting briefing and giving explanations to the client on the process performance on bi-weekly basis. Had the additional responsibility as a "process trainer" in the absence of the dedicated trainer and am also a part of ideas committee to reward any new idea forwarded by associates. Interacting with the client to discuss the strategy for collections and to raise the monthly invoice. Weekly scheduling and staffing for Team members. Monthly Evaluation of Agent Productivity and Planning Rewards and Recognition activities Sharing daily productivity updates with Manager. Annual appraisals for the Team Members. Facilitating recruitment and training for the process. Streamlining the process as per COPC requirement Analyzing CSAT as well as SLA metrics and preparing relevant action plans on a team level. Key Achievements: Was responsible for transitioning the process Was given the opportunity to do a second Transitioning of the higher delinquency business for the process Was selected to be a part of the transition team and pilot the process Was always been rated with Exceeding Expectation rating in Quarterly TL Reviews. Senior Technician February 2002 to December 2002 Company Name - City , State Worked for the second largest ISP and software solutions provider in the United States as a Senior Technician. Provide technical support to incoming calls Provide process training to new hires. Coaching and mentoring agents. Maintaining dash board. Monitoring calls. Key Achievements: C-SAT scores of 94% in knowledge and 96% in courtesy in 245 surveys was the all time highest across the floor. Was twice awarded for making maximum smart transfer up sells. Got a G5 and P4 rating in the appraisal.(5 being the highest). Process Developer July 2000 to September 2001 Company Name - City , State Making outbound collection calls. Taking escalated calls. Mentoring and on the floor training of new hires. Updating dashboard. Briefing new updates. Sharing best practices. Key Achievements: Got promoted in 12 months of joining. Was awarded the "star of the month" award twice. Had 11 Outstanding and Exceeding Expectation performances out of 13 AES scores. Education MBA : Finance , 2015 Mahatma Gandhi University - State , India Gold Certification : Operations MAnagement , 2013 ISB & Accenture Joint Program - City , India Diploma : Hotel Management , 2000 Institute of Hotel Management - City , India High School : 1997 Bharatiya Vidya Mandir - City , India Interests Avid follower of Soccer and Cricket, Love cooking and watch movies Personal Information Married Skills Program Management,Service Management,Client Relationship Management,Sales and Solutioning, Transition Management,Performance Management,Managing P&L

BPO

INFORMATION TECHNOLOGY MANAGER/ANALYST Professional Summary Innovative and solution focused web development manager/analyst with extensive experience in Program and Project Management. Detail-oriented and skilled in identifying technology needs, creating a plan for solving them, and leading multiple teams to implement the solutions. Self motivated, strong leader, and team player that works hard developing staff.  Experienced in working in industry and academia. Skills Project management Program management Process improvement Requirements gathering Team leader Strategic planning Results-oriented Effective multi-tasker Data analysis Team player Team building Extensive technology experience Work History Information Technology Manager/Analyst , 07/2006 to Current Company Name – City , State Analyze the technology needs of the Graduate College, to develop short term and long term goals and to meet and implement the solutions to those needs by working with internal, external or mixed teams tech or non-tech teams. Oversee the management of multiple websites running various software.  Supervise and manage the composition of the Graduate College information technology team focusing on balancing technology skills based on short and long term goals.  Develop staff skills through training as needed. Collect and report data to various groups across campus as well as to national agencies such as National Science Foundation, National Institutes of Health, and Council of Graduate Schools.  Led the Graduate College IT team for over eight years Implemented Software Development Lifecycle Methodology  Appointed to Iowa State University's Paperless Task force to represent the Graduate College Elected to the Professional and Scientific Council to represent P&S employees Led strategic initiates for the Graduate College for past three years Communication leader between faculty, staff, and central IT Proficient in the use and implementation of industry IT standards Regularly translate detailed program requirements into technical specifications. Manager , 06/2003 to 06/2006 Company Name – City , State Assisted with the running of the Des Moines Store (Largest in district). Managed 25 employees. Trained employees to complete their position duties. Handled cash daily and reconciled accounts. Web Communications Manager , 01/1999 to 01/2003 Company Name – City , State Developed and managed websites and web software related projects while staying within the $2 million budget of the Web Communications department.  Directed various development teams of project managers and programmers focusing on internal and external users.  Created project plans and worked with marketing and executive leadership to gain approval for projects.  Regularly worked by phone or email to complete projects.   Led project teams to roll out first company wide intranet, while delivering 1 month faster than original timeline. Developed new corporate website from scratch, and then led teams to roll out new website. Developed, trained, and implemented Corporate Web Design Standards across the company. Education Family Financial Planning (Graduate Certificate) : Iowa State University - City , State Will be a Certified Financial Planner after completion. : 1 1998 GPA: GPA: 4 . 0 GPA: 4 . 0 B.S : Marketing , Iowa State University - City , State Marketing Microsoft Front Page Certified New Horizons - Des Moines, IA A CCOMPLISHMENTS : 1 1999 l Rolled out the first company wide intranet for a Fortune 500 Company. l Learned two computer languages on my own to better understand the limits of what developers can do. l In 2010, elected Professional and Scientific representative. l Implemented entire electronic thesis/dissertation solution at Iowa State University. l Published paper at International Academy of Technology Education, and Development (IATED) conference: Empowering Departments Across the University by Using Web Technologies ­ 2

INFORMATION-TECHNOLOGY

CONSULTANT Summary Professional, dedicated hard worker. Over 10 years of Customer Service Experience. Self-motivated inside Sales Representative with excellent verbal and written communication skills and strong computer and CRM experience. Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly- motivated teams as well as leading cross functional teams in a fast-paced environment. Enthusiastic, resourceful high school graduate with academic and professional background. Ability to establish priorities and meet challenges head-on. Strong project management skills. Organized, independent worker with strong time-management skills. Excellent at juggling multiple tasks and working under pressure. Skill Highlights Adobe Proficient Windows XP Proficiency Windows 7 Expertise Proficient in MS Office CRM Expertise Dealersocket Proficiency l Inventory control procedures Employee scheduling Cash handling accuracy Strong communication skills Superb sales professional Excellent multi-tasker Time management Professional Experience Consultant June 2015 to September 2015 Company Name - City , State Help customers select products that best fit their needs. Complete customer order's professionally & on time. Advise customers of services & product of the month. Inform customer of knowledge on "Survey" and "Pack Plus services". Pack and Ship customer packages. Sales February 2015 to June 2015 Company Name - City , State Maintained accuracy in calculation discounts, interest and commissions. Assist customers in finding vehicle which fits their needs and wants. Inform customer of all features on vehicles, and different trim levels. Contacted customer per internet request to make appointments and bring them in. Advise customer of all warranty and service information. Manager February 2012 to January 2015 Company Name - City , State Composed effective accounting reports summarizing accounts payable data. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Created daily and weekly cash reports for accounting management. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Supervised employees with following company polices. Hired and terminated employees. Sales March 2011 to September 2011 Company Name - City , State Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable sales with an 85% success rate. Consistently hit and exceeded sales goals by 20%. Assisted Customers in purchasing a vehicle, to fit all needs, at affordable rates. Customer Service Rep April 2010 to February 2011 Company Name - City , State Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Identified chronic customer issues by creating and maintaining customer complaint log. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Customer Service Rep March 2008 to May 2009 Company Name - City , State Effectively managed high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused customer situations calmly and courteously. Identified chronic customer issues by creating and maintaining customer complaint log Price Team Specialist April 2007 to March 2008 Company Name - City , State Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Priced merchandise, stocked shelves and took inventory of supplies,cashier. Handled all customer relations issues in a gracious manner and in accordance with company policies. Determined customer needs by asking relevant questions and listening actively to the responses. Swing Manager August 2005 to April 2007 Company Name - City , State Interviewed job candidates and made staffing decisions. Verified cash drawers and made bank deposits. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed/ Planned budgets and authorized payments and merchandise returns. Reported to the distract manager regarding all store and staff issues. Education High School Diploma : General Education , 2005 Pine Ridge High School - City , State , USA References Available upon request.

CONSULTANT

BUSINESS DEVELOPMENT REPRESENTATIVE Summary Experienced customer service professional with extensive skills in growing and exceeding sales in a multi- million dollar business operation in the food and beverage industries, financial services, and heath care industries. Adaptable and results orientated, with a focus on bottom line results, and has a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Highlights Customer Relationship Management Project Management Customer Retention & Satisfaction Evaluating Customer Needs Team Builder Training and Development Business Development Sales Management & Analysis Experience Business Development Representative March 2010 to Current Company Name - City , State Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. Preparing and completing action plans for customer-service standards. Resolving problems, completing audits, identifying customer service trends and determining system improvements. Determined customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups and analyzing information. Increased product awareness levels and grew profit margins through negotiations with store managers and regional managers through the implementation of in-store merchandise displays, product assortments, pricing structures, sales allowances, rebates, and monthly promotions. Managed sales team and assisted them with navigating their retail accounts to align needed resources and support to ensure specific client and/or customer initiative success. Successfully raised capital to assist with growth. Licensed Healthcare Representative December 2008 to March 2010 Company Name - City , State Managed high volume call activity from healthcare providers and Cigna clients. Utilized my health insurance expertise to advise our clients on the best insurance choice to meet there needs. Maintained networks/partnerships with internal and external partners to expedite client processing. Effectively assessed patient needs and resolved client conflicts. Utilized technology to expedite client verification, documentation, & service. Outside Sales Manager March 2005 to December 2008 Company Name - City , State Responsible for the overall development of the North Miami territory selling occupational and physical therapy solutions with a focus on primary care , specialists, and hospital based physicians. Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base. Managed administrative functions including daily synchronization of call activity, expense reporting,performance trend analysis and sales tracking. Successfully collaborated with territory partners and contribute to team success. Developed and maintained networks/partnerships with external community advocacy groups, pharmacies. Manager Trainee May 2004 to March 2005 Company Name - City , State Responsible for overseeing the day-to-day operations of the rental location. Increased business through forecasting, counter sales and rate management in order to remain competitive in the marketplace while utilizing fleet at a profitable level. Managed team members job performance including counter sales Responsible for team member development. Education MBA : Business Administration , 2009 University of Phoenix - City , State Business Administration BS : Psychology , 2002 Florida State University - City , State Psychology Skills Administrative functions, Budgeting, budget, Business Development, competitive, contracts, Contract Negotiation, client, clients, documentation, senior management, expense reporting, focus, forecasting, insurance, inventory, Team Building, Leadership, access, Microsoft Office Suite, Microsoft Project, negotiating, networks, physical therapy, primary care, quality, Quick Books, reporting, Safety, selling, sales, strategic, Strategic Planning, Supply Chain Management, transportation, trend

BUSINESS-DEVELOPMENT

ASSOCIATE TEACHER Accomplishments Bachelor of Science in Management and Business The Marshall Award 2007 The Barbara Hume Memorial Award 2011 Coach's Award 2007 The Rev. B.W. "Pete" Woodward, Jr. Prize 2010 Coached Hunter Forward, Kristen Markoe, CUNYAC Player of the Year Experience Company Name January 2014 to January 2015 Associate Teacher City , State aintain safe classroom setting while fostering a positive and engaging learning environment M * a g Develop daily lesson plans for 5 nd 6 rade Reason and Rhetoric th th Teach students weekly vocabulary words and writing techniques using nonfiction articles Led and guide students in classroom discussions Lead co­curricular programs such as: recess, lunch, and study hall Closely monitor the academic and social lives of seventh grade boys Company Name January 2012 to January 2014 Head Coach, Girls' Varsity Basketball City , State anage recruitment and enrollment of prospective students from the New England area, New York, Montreal, New Jersey, M Philadelphia, Maryland, Chicago, Virginia, and Florida Develop contacts with feeder schools, sports programs, coaches, and educational consultants Act as the athletic liaison for the admission office Attend regional and national admission events to attract prospective students and families Coordinate and manage daily tour guides for prospective families and arrange for coaches to meet prospective students Interview and evaluate prospective students for admission Assist in the planning and execution of Holderness School's Fall Open House and Spring Second Visits for over 100 accepted students Help manage the Holderness Social Media websites (i.e. Facebook, Twitter, YouTube) Assisted in the development and implementation of the strategic plan to increase the number of applicants on a 1 year, 3 year, and 5 year span Developed strategies to attract mission appropriate students Collected the documents required necessary to make a decision on applicants Assisted in the admission publication Assisted in increasing full pay boarding students (15%), female applicants (18%), freshman applicants (20%), and domestic diversity (15%) anaged all aspects of the Girls' Basketball program, competing in the Lakes Region league and (NEPSAC) New England Prep School M Athletic Council. Attended regional and national AAU tournaments to identify, evaluate, and recruit student­athletes (such as: Deep South Classic, Commotion by the Ocean, Gym Rats, etc.) Coordinated daily practice plans to enhance successful learning and performance outcomes for both varsity and junior varsity teams Invited and scheduled scrimmage games among AAU programs in order to increase the school's awareness athletically Developed scouting reports and game plan of the opposition for student­athletes in order to create successful results Collaborated with Strength and Conditioning coach to develop a health and wellness program Performed end of the season evaluations with coaches and players Assisted student­ athletes and the college counseling office in the college recruitment process Coached Skidmore Forward Migle Vilunate, a member of the Liberty League All­Rookie team Organized end­of­the­year team dinner and individual awards Provided individual skill development program during the season and Post­season Coordinated travel to and from opposing schools for both teams Collaborated with Athletic Director to manage the team's budget and fundraising initiatives * ember of the Women's Basketball Coaches Association (WBCA) M Company Name January 2011 to January 2012 Student Assistant Coach, Men's Basketball City , State Conducted comprehensive on and off campus recruiting; attended regional tournaments/camp Attended games and review film of opponent's games; develop scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes Supervised student manager and practice players Instructed guard play, creating performance drills and individualized instruction * anaged exchange of game film for non­conference and conference opponents M * anaged academic progress of student­athletes, as assigned by head coach M * anaged outreach to constituents (parents, fans, coaches, alumni, etc.) M Assisted in coordination of team travel arrangements, housing, and meals for student­athletes Coordinated community service activities between the student­athletes and local community Coached three All­League players and one All­Rookie team player Conducted comprehensive on and off campus recruiting; attended regional tournaments/camps Attended and scouted opponent games and review film; developed scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes * orked with post players, creating performance drills and individualized instruction W Helped lead Thoroughbreds to 16­10 record and Liberty League Tournament berth Attended and scouted opponent games and reviewed film; developed scouting reports and recommendations Education Skidmore College 2007 Bachelor of Science : Management and Business City , State , US Skidmore College, Saratoga Springs, NY, May 2011 Holderness School, Plymouth, NH, June 2007 Concordia University Master : Coaching and Athletic Administration City , State , US Concordia University, Irvine, CA, May 2015 Master in Coaching and Athletic Administration Professional Affiliations University of Rochester Boys' Basketball Camp (League Commissioner) Skills Games, Increase, Recruitment, Associate, Budget, Fundraising, Health And Wellness, Liaison, Recruiting, Arrangements, Exchange, Progress, Team Player, Travel Arrangements, Field Operations, Operations, Packing, Program Manager, Purchase Orders, Vouchers, Coaching, Award

TEACHER

VICE PRESIDENT Summary Seeking a Program/Project Management position to utilize and expand my talents, knowledge and experience. Experience Vice President 01/2011 to Current Company Name City , State Manage cross functional and cross business unit projects to reduce expenses and best utilitize company resources Site Strategies Divestitures Create repeatable reporting processes of data to support current and future projects Designed project plan templates for future project managers to board new consumer customers in 120 days or 90 days or less depending on the size of the prospective customer. Created a document repository for future project managers Create and maintain strategic reports for senior management. Risk Management Analyst, Vice President 01/2007 to 01/2011 Company Name City , State Managed cross functional and cross business unit projects. Identify Consumer loans in the Commercial Bank; work with the business to ensure coding is correct and taking any necessary steps to have these loans exit. Develop credit file checklists, product specific coding matrices, Green Light Memo and other tools to streamline and assist the business in meeting Risk requirements. Participated in writing several chapters for the Commercial Banking - Decentralized Policies and Procedures (Annual Reviews, ACH Facilities, GFCIDs, GFPIDs, CAGIDs, Continuity of Business and PSE Guidelines). Developed an Annual Review process for CBTX and worked with the business to bring all loans into compliance. Developed training on GFCID, GFPIDs and CAGIDs for business and worked closely with RMs and RSOs to ensure all classifiably managed loans had proper Global Risk Reporting identifications. Managed derivative facility process for CBTX and then Decentralized Central Region including documentation, system input and reporting. Re-engineered the derivative process for all regions in the US Local Commercial Bank. Updated the coding and programming for the Facility Data Input Template for CRMS. Managed data quality initiatives for US-Citi Commercial Bank (CCB) systems. Re-engineered the Credit Authority Delegation process for CBTX and later for all regions in the US Local Commercial Bank. Maintain Credit Authority Delegation database and reporting and documentation for US-LCB. Presently the COB Coordinator for Risk Organizations in Texas and California. Create various monthly Risk reports for management. Project Manager, Vice President 01/2003 to 01/2007 Company Name City , State Managed large scale projects (over 40 hours of effort and budgets greater than $200K). Facilitated requirements gathering with business partners and documentation. Created Project documentation following (Software Development Life Cycle) SDLC guidelines. Liaison between business partners and technology teams. Reported status updates to senior management for both technology and commercial businesses. Analyzed and resolved target problems with effective solutions. Complied with project policy and procedures and use of Mystic system. Wrote compliance initiatives for corporate security policies. Provided application support for Saratoga, TCL, PCFS2000, Stucky, Davox and NICE. Designed and supported reports in Crystal Reports. Business System Analyst, Associate Vice President 01/2000 to 01/2003 Company Name City , State Researched technology business solutions to increase efficiency and revenues. Liaison between business partners and technology teams for commercial business lending, small business finance, public finance and manufactured home finance customers. Reported and communicated status with senior management. Managed a conversion project from DOS based TCL to Windows TCL for commercial lending customer. Created and/or modified numerous Crystal Reports for commercial lending customer improving efficiency. Provided support and maintenance for Saratoga, TCL, PCFS 2000, T Soft, Laser Pro Lending, and Micro Soft desktop programs. Managed and organized moves for business partners. Analyzed and resolved target problems with effective solutions. Education BCIS degree Northlake College City , State GPA: GPA: 3.0 GPA: 3.0 BCIS degree North Central Texas College City , State GPA: GPA: 3.35 GPA: 3.35 Interests Church activities, Baseball and Football spectator, Gardening, Community Leader. Volunteer Organizations 1998 - 2001 Board Member and Commissioner for Lewisville Baseball Association 2004 - Present CASA of Denton County - advisory board member 2009 - Present Lewisville Task Force - founding board member 2010 - Present Lewisville Independent School District Board of Trustees 2015 - Present Denton County Appraisal District Board Additional Information Interests Church activities, Baseball and Football spectator, Gardening, Community Leader. Volunteer Organizations 1998 - 2001 Board Member and Commissioner for Lewisville Baseball Association 2004 - Present CASA of Denton County - advisory board member 2009 - Present Lewisville Task Force - founding board member 2010 - Present Lewisville Independent School District Board of Trustees 2015 - Present Denton County Appraisal District Board Skills streamline, Banking, budgets, business solutions, commercial lending, conversion, Credit, Crystal Reports, database, documentation, DOS, senior management, finance, functional, Laser, Windows, 2000, NICE, Policies, processes, coding, programming, quality, reporting, requirements gathering, RMs, SDLC, Software Development, strategic, TCL

BANKING

DIRECTOR OF FINANCE Professional Summary Senior financial hospitality executive with over twenty years of managerial expertise, a proven and passionate leader in achieving goals. Big picture focus on the essentials to a profitable operation: Customer Service Excellence, Cultivating Employee Loyalty, and Financial Accountability with the owners' interest as priority. Skills Financial reporting US GAAP principles Fiscal budgeting Cash flow analysis Individual tax returns Federal/State tax preparation PeopleSoft and Essbase Customer relations Work History Director of Finance , 03/2012 to Current Company Name – City , State Prepare monthly financial statements, forecasts, and annual budgets. Work in properties with annual revenues up to $39M. Full responsibility of balance sheet and general ledger. Member of the Executive Team providing financial direction. Yield management strategy and group business analysis. Lead financial and operations reviews with managers. Educate newer managers on how to read and interpret financial statements as it relates to their responsibilities. Establish and maintain all internal controls, obtaining best audit review. Recruit, train, and mentor personnel. Currently supervising a staff of 20 associates. Negotiate contract with third party and hotel partners. Responsible for hotel's local area network and all I.T. related duties. Due-diligence reporting for financing and acquisition. Preparing any special reports, statements, and other items as requested. Special Projects Increased cash flow with aggressive receivable collections. Reduce departmental and overhead expenses by proper allocation of duties and negotiations with vendor to reduce cost. Director of Finance , 08/2009 to 02/2012 Company Name – City , State  Prepare monthly financial statements, forecasts, and annual budgets.Work in properties with annual revenues up to $100M. Full responsibility of balance sheet and general ledger.Member of the Executive Team providing financial direction. Yield management strategy and group business analysis. Lead financial and operations reviews with managers. Educate newer managers on how to read and interpret financial statements as it relates to their responsibilities. Establish and maintain all internal controls, obtaining best audit review. Recruit, train, and mentor personnel. Currently supervising a staff of 27 associates. Negotiate contract with third party and hotel partners. Responsible for hotel's local area network and all I.T. related duties. Financial Analyst , 04/2005 to 08/2009 Company Name – City , State Responsible for area forecasting/budgeting program for forty eight properties in the US and Caribbean. Helped created the forecasting and budgeting program for LXR. Assist as Director of Finance were required when a position became open. Responsible for reporting STAR information for complete company. Convert hotels purchase into the LXR system in various properties purchase by the company. Close and assist in the sales of various hotel including golf course operations. Work closely with Senior Vice President and President of finance providing critical information of operation and cost. Director of Finance , 01/1990 to 02/2005 Company Name – City Prepare monthly financial statements, forecasts, and annual budgets. Work in properties with annual revenues ranging from $20MM up to $39M. Full responsibility of balance sheet and general ledger. Member of the Executive Team providing financial direction. Yield management strategy and group business analysis. Lead financial and operations reviews with managers. Educate newer managers on how to read and interpret financial statements as it relates to their responsibilities. Establish and maintain all internal controls, obtaining best audit review. Recruit, train, and mentor personnel.Currently supervising a staff ranging from 5 to 17 associates. Negotiate contract with third party and hotel partners. Responsible for hotel's local area network and all I.T. related duties. Preparing any special reports, statements, and other items as requested. Special Projects Increased cash flow with aggressive receivable collections. Reduce departmental and overhead expenses by proper allocation of duties and negotiations with vendor to reduce cost. Properties worked; Marriott Casa Marina, Marriott Sawgrass, Marriott Boca Raton, Holiday Inn Madeira Beach, Holiday Inn Key West, Marriott Portugal, Sheraton Arlington, and several other properties. Education Associate of Arts : Finance , MDCC - City , State Finance Florida Atlantic University - City , State Skills Accounting, balance sheet, budgets, budget, business analysis, cash flow, conversion, direction, Due-diligence, financing, financial, financial statements, general ledger, local area network, mentor, Back-Office, negotiations, personnel, POS, profit, read, reporting, strategy, supervising

FINANCE

BARTENDER / SERVER TRAINER / BANQUET EVENT CAPTAIN Summary Seeking a position with a company dedicated to growth, as well as; acknowledgment of extraordinary efforts/achievements. I am a results driven individual with a professional work ethic and verifiable sales and sales management experience. I possess excellent interpersonal, communication and relationship-building skills; can listen attentively, communicate persuasively and follow through diligently. I consider myself a leader, striving to achieve continuous success in all facets of business, sales, and management; while simultaneously providing the means for my team to also reach exponential success. Highlights Leadership / Business Development Hard-Worker Customer Acquisition Referral/Repeat Business Generation Public Speaking Objection Handling Consultative Sales Team Player Bilingual Accomplishments Received Deans List or Presidents List every Academic Semester Achieved highest sales promotion in the company within 9 months, in two new territories Awarded to Vector Marketing's "President's Club" in both the Spring & Summer Campaign of 2012 (see letter or recommendation) Trained in negotiation and time management Increased customer attendance on slowest days at the Bar by providing fast, friendly, and memorable service Named "Employee of the Month" on multiple occasions Field trained new hires, offering a model of successful performance Conducted interviews for over 110 applicants Collaborated with the Branch Manager to recruit and train a sales force ranked #1 Branch Office for “2nd Summer Conference Sales Push” (Out of roughly 75 Offices) Attended 10+ professional conferences/divisional meetings as a sales representative with members of the corporate staff Experience Company Name City , State Bartender / Server Trainer / Banquet Event Captain 02/2013 to Current Interacting with guests, fellow workers and supervisors in a polite, considerate, and welcoming manner to make sure all guests have a perfect bar experience Trained and prepared new staff members to uphold the standards of a fine dining restaurant, and provide guidance throughout their trial of employment. Uphold company standards by executing steps of service flawlessly to maximize level of hospitality for guests and profitability for the company. Supervise service teams for private events by assigning responsibilities among staff members, organizing staff to properly follow BEO guidelines, ensuring the setup of the venue, and streamlining communication between guests, servers, and chefs. Facilitate company changes by soliciting coworker feedback, opening communication with management to improve standards of accountability for staff members, and positively influencing private event standards to increase guests' satisfaction. Additional responsibilities: Handling customer payments, Maintaining an accurate cash drawer, Assisting co-workers, Distributing servers' money earned, Attempting to limit problems and liability related to a guest's excessive drinking, Minimizing waste to control cost, and managing inventory. Company Name City , State Assistant Sales Manager 04/2012 to 02/2013 Office administration work in addition to upholding the structure of advertising and recruiting Consistently assisted in 19 hour training seminars and personally directed sales team development programs Assisted in conducting a demographic study of new potential territories and selecting an office location to lease Conducted 90 minute interviews for 110+ qualified applicants , and was granted the ultimate decision in terms of their employment Assisted in developing and implementing advertising strategies in a multitude of media forms including direct mail, web, newspaper, posters, and in-hand cards/flyers Working in coordination with local colleges in attempts to help students find summer work Assisted in hiring and training all sales staff for new Branch Office location Consulted 15-30 representatives on a weekly basis instilling the importance of time management and goal setting; serving as a coach for representatives with little to no experience Led sales calls with team members to establish sales and customer retention goals Assisted in analyzing weekly sales and developing strategies to increase office performance through weekly staff meetings Generated monthly and annual sales reports Monitored customer preferences to determine focus of sales efforts Collaborated with the Branch Manager to recruit and train a sales force ranked #1 Branch Office for "2nd Summer Conference Sales Push" (Out of roughly 75 Offices) Assisted Branch Manager in leading office to sell over $110k for the Summer Campaign; surpassing the previous years by 157% Consistently sold CUTCO Cutlery around Assistant Manager duties and stood as a positive influence for sales representatives by continuing to conduct Field Training Company Name City , State Sales Representative / Field Sales Manager 09/2011 to 02/2013 Operate as an independent contractor selling CUTCO high-quality cutlery and culinary products, directly to customers on a one-on-one, in-home, professional appointment basis I took part in helping Vector Marketing sell over $250 Million worth of CUTCO nationwide Handled everything directly from initial contact to the close of the sale in addition to follow-up appointments for servicing Emphasized product features based on analysis of customers' needs Collaborated with colleagues to exchange selling strategies and marketing information Scheduled an average of 20+ appointments during sales pushes Shared product knowledge with customers while making personal recommendations Developed own customer referral base by averaging 10-15 personal recommendations per appointment Recognized for ability to quickly establish rapport with customers, in turn; building a residual recommendation base Obtained invitation to Presidents Club two consecutive campaigns Achieved highest Sales Promotion in the company (Personal Career Sales = $30,000+) within 9 months while working in two completely new territories Field trained new representatives, offering a model of successful performance Attended 10+ professional conferences and divisional meetings all around the East Coast with members of the corporate staff Over $450 Average Order - 80% Closing Ratio - Career CUTCO Sales exceeded $43,000 Company Name City , State Food Runner / Server 04/2010 to 08/2011 I held this position while still attending George Mason High School. Many of my responsibilities are already listed above; However, a detailed elaboration on my duties as a "Food Runner / Server" is available upon request. Education Bachelor of Science : Neuroscience Northern Virginia Community College , City , State , USA GPA: GPA: 3.9 Transfer Program for George Mason University - Currently Enrolled GPA: 3.9 40 Credits Completed Dean's List or President's List every semester Have taken and passed multiple Computer Competency courses which included learning and mastering the functions of Microsoft Word, PowerPoint, Excel, Access, Publisher and OneNote Also completed a course on Web Design Bachelor of Science : Biology / Psychology Saint Petersburg College , City , State , USA GPA: GPA: 4.0 Transfer Program for University of Florida - 2012 GPA: 4.0 Dean's List every semester Coursework in Communications and Psychology Voluntarism: Study Group Leader for Psychology Department High School Diploma : General with IB Studies George Mason High School , City , State , USA Class of 2011 Concentration in Math and Science Completed IB Math Studies (Awarded 3 College Credits) Completed and received prefect score in IB Spanish IV (Awarded 7 College Credits) Interests I am a fan of good food and wine; I am always trying new restaurants all over town Some other activities I enjoy are Hiking, Racquetball, Snowboarding, Horseback Riding, and visiting with friends and family. I love traveling because I see it as the easiest way to seek growth as an individual I have been fortunate enough to have experienced Canada, China, Thailand, Peru, Argentina, Chile, Spain, and Germany; Ideally this list will continue to grow Languages Bilingual English / Spanish Fluent reading and writing Skills Other Skills Include: Public Speaking, Leadership, Team Building, Establishing Good Rapport, Time Management, Self Motivation, Problem Solving, Ability To Analyze Sales As Well As Guest Satisfaction, and Ability To Work Well With Others Additional Information Attached are two letters of recommendations Multiple references are available upon request

CHEF

BUSINESS DEVELOPMENT EXECUTIVE Summary Accomplished sales professional with 20 years of business development and account management experience in both the private and public sector; healthcare, education and government. Adept at managing intense demands of multiple existing customer accounts and cultivates strong customer relationships. Highlights Negotiation  Financial Analysis Detail Oriented  Strategic account development Relationship selling Teamwork Accomplishments Selected to the Staples NAC Green Team. Successfully grew account base to 14 new customers. Generated $3.5 million in new business acquisition. Recipient of BDE All Star award. Closed $700,000 in furniture for customer's new corporate headquarters. Experience 08/2012 to Current Business Development Executive Company Name － State Experience in delivering profitable, multi-year national and corporate contracts to companies with 400+ employees. Responsible for business-building and relationship-building expectations through long selling cycles with unique accounts. Lead entire sales process, price negotiation, final contract terms and implementation from inception to close of sale. Create and conduct unique marketing proposal presentations and RFP responses for all Staples industry business solution categories; supplies, facilities, technology, promotional, print, and furniture. Generate new sales opportunities through direct and telephone selling and emails. Leverage lead generation tools to increase profitability and product presence in the marketplace. Developed new customer base consisting of 14 accounts averaging $250,000 dollars in office supplies a year. 07/2007 to 07/2012 Account Manager Company Name － State Responsible for customer acquisition, retention and expansion. Established relationships providing healthcare solutions that fit accounts goals, objectives and GPO contract agreements. Administered all e-commerce training and development. 12/1991 to 12/1997 Account Executive Company Name － State Managed largest corporate accounts in seven states. Negotiated and executed marketing and advertising promotions. Met or exceeded all quotas throughout tenure and increased market share in accounts. 11/1987 to 12/1991 Sales Representative Company Name － State Effectively communicated and coordinated execution of the planogram with store management. Arranged items in favorable positions and areas of the store for optimal sales. Managed the purchasing process for the entire department. Education Bachelor of Science : Journalism and Mass Communications Kansas State University － City , State Public Relations and Marketing Skills Customer Relationship Management (CRM) software (Salesforce) Office 365 Healthcare: GPOs Government and Education: Consortiums

BUSINESS-DEVELOPMENT

CONSULTANT Summary Media Planner and Media Buyer roles handled in the adverstising industry with a total work experience of 4+ years. Excellent knowledge in the Media agency analytical tools like TAM (Television Audience Measurement), IRS (Indian Readership Survey), TGI (Target Group Index), and Google Analytics. Excellent knowledge in Microsoft Excel, Powerpoint, Outlook, Project, and Visio. Have used the tools at work place and academic front prudently. Basic and working knowledge in SQL (Structured Query Language), Core Java, HTML, SAP MM module Worked on operating systems like Windows 7, Windows Vista, Windows XP, and Apple OS X. Strong Interpersonal skills, leadership skills, listening skills, quick learner, and team player. Have a delightful and enlightening experience in working with top clients in FMCG, Automobile, Retail, e-commerce etc. Attended several conferences, and training programs with seniors. Highest qualification is MBA in International Business with dual specialization in Marketing and Finance. Currently pursuing Masters in Management Information Systems in the US. Looking forward to switch industry from Marketing to Technological field focused on Database side preferebly. Highlights JAVA Web Technologies HTML, CSS Databases MYSQL Database Tools SQL Analytical and data Retrieving Tools Google Analytics, TAM, TGI, RAM, IRS Operating Systems Windows 7, Windows Vista, Windows XP, and Apple OS X. Accomplishments Project Title Hospital Database Management System Course Database Design and Implementation Problem Lack of Centralized Database System, paper records management and lack of communication between functional Department Solution To design a Hospital management system and build the database in SQL Summary The project was related to Relational Database System and after identifying the departments and hospital unit as a whole. At the designing stage ER and Schema was formulated and in the implementing stage database was built in the most popular RDBMS called MySQL. Tools used MySQL Project Title Accounts Receivable Application (ARA) Course System Analysis and Design Problem The Company was working on an old legacy IBM mainframe system, which was costly ad inefficient. Solution Mainframe to distributed Environment Setup Summary new project proposed is to build an Accounts Receivable Application (ARA) which is distributed unlike the rigid and costly IBM Mainframe System. The Distributed ARA would be using the J2EE Platform, which is platform independent Java environment a Java platform for building, and implementing web based enterprise and application. Likewise, a disseminated framework will give Flexibility and scalability and cost efficiency. Methodology Generating System Request, Feasibility analysis, Use cases, Sequence, class, package diagrams, GUI Samples Tools Suggested/Used Ms Visio, Ms Project 2010, Java JDK, Business Objects, MySQL, Red Hat Linux, Web Logic Project Title ERP Implementation for a Regional electrical Utility company Course Enterprise Resourse Planning (ERP) Problem The company functional units are not communicating effectively and hence the overall efficieny is falling down Solution ERP system to make the company integrated across functions Summary Regional electric utility company is planning to implement ERP systems into their organization to make it more robust and integrated. Methodology In each functional units of organization which is Marketing, HR, Finance, and supply chain, the organizational structure needs to be identified, funcational and inter business processes needed to be identifiied and database needs to be integrated accordingly. Tools Suggested SAP S&D, MM, FI, and HR Modules. Experience 03/2014 to 07/2014 Consultant Company Name The company was an event management company focused in the sports and fitness field based out of Bangalore. Their main client was Google and my role was to plan the events and consult the company on Marketing related processes. Job Responsibilities Managing Clients event planning budget Design and Implement Event Plans Monitor and control Event plans Consult on Advertising and Marketing activities Manage Reports and presentations Send Weekly and monthly updates Attend Pitch Meetings and presentations. 04/2013 to 11/2013 Account Manager Company Name To manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan implemented. Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Competition Analysis and Target audience profiling according to the campaign need Seeking approval for first cut pre media plan from the client Regular Team Meetings and client meetings Generating MIS reports and weekly updates New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Group M Role Media Buyer. 12/2011 to 04/2013 Company Name To manage clients budget and negotiate the cost for the approved media plan and big media properties with the vendors and get the savings for the client Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Investment profiling for media mix Responsible for first cut media plan Rates for planning Presenting new Media investment oppurtunities to the clients Finalising the Rates for the media plan and provide savings report to the client New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Mudra Role. 06/2010 to 12/2011 Media Planner To Manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan Job Responsibilities Competition Analysis and Target audience profiling according to the campaign need Seeking approval for first cut pre media plan from the client Generating MIS reports and weekly updates Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned. Education Degree MBA : International Business MIS Management Information Systems National University GPA: GPA: 10/4 International Business GPA: 10/4 MIS Management Information Systems GITAM University GPA: GPA: 6/4 GPA: 6/4 HOBBIES: Singing, Socializing, Working out , and Travelling Skills Advertising, Apple, Budget, CSS, client, Clients, Databases, Database, event planning, event management, Google Analytics, HTML, JAVA, Managing, Marketing, Media plan, Meetings, Windows 7, Windows, Windows XP, MIS, MYSQL, new Media, Operating Systems, OS, Presenting, presentations, processes, RAM, Singing, SQL, Vista

CONSULTANT

CLAIMS SERVICE MANGER Professional Summary Service-oriented manager  who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products.  Excellent investigation and attention to detail skills.  Skills Property insurance Report development Critical thinking Project planning Types [Number] WPM Work History 05/2014 to Current Claims Service Manger Company Name – City , State 11/2005 to 10/2008 Associate Claims Adjuster Company Name – City , State 04/2012 to 05/2014 Casualty Auto Adjuster II Company Name – City , State Investigates, evaluates, negotiates and adjusts moderately complex auto claims presented by or against our insured to confirm coverage, Determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Works under limited supervision to Perform work assignments and problem resolution. Recognizes life events, understands member's needs and provides advice in order to Deliver appropriate solutions to members. Accomplishments Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers. Adjusts moderately complex auto claims. Severity of claims includes soft tissue losses involving neck injury, back injury, and PIP/Med Pay. Acquires and applies intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures. Collaborates with team members to resolve issues and to identify appropriate issues for escalation. Partners and/or directs vendors and internal business partners to facilitate claims resolution. Contributes to business goals, performance metrics and effectively uses tools & technology. Supports workload surges and/or Catastrophe Operations as needed to include working significant overtime during designated CATs. USAA Internal Catastrophe Unit- Property Hurricane Katrina Hurricane Irene Super Storm Sandy. 08/2004 to 09/2004 Auto Adjuster Company Name – City , State Investigate, adjust and settle, complex auto, mobile home, boat, and motorcycle claims Maintained diary management for field inspections Completed inspection appointments within the CAT database Triaged damage for proper handling Schedule tow appointments and salvage appointments for customers Issued payments for proper closing Set up hard files for proper documentation and storing. 07/2001 to 12/2004 Claim Representative Company Name – City , State Investigate, adjust, and pay claims in a call center environment. Consistently provide and demonstrate superior customer service. Handle and process calls in a detailed and accurate manner. Complete coverage investigations to ensure proper coverage and limits applied Interpret policy information to provide coverage for glass damage Take recorded statements Adjust and determine liability Negotiate with glass shops and vendors in order to obtain a fair and reasonable price. 04/2001 to 10/2008 Associate Claims Adjuster-Settle Loss Company Name – City , State 12/2004 to 05/2005 Immediate Response Unit Representative Company Name – City , State Education Current Master of Science : Criminal Justice Sul Ross State University - City , State 1 2011 BA : Criminal Justice Sociology Our Lady of the Lake University - Criminal Justice Sociology Minor in Sociology 1 1998 Eagle Pass High School - Courses include: Criminal Law, Criminal Investigations, Theories of Criminal Justice, Corrections, Crimes against Children and Adults, Tort and Liabiity 2011 Bachelor of Arts : Criminal Justice Our Lady of the Lake University - City , State 2011 Internship : Medical Death Investigations Bexar County Medical Examiners Office - City , State Assisted the on-duty Bexar County Medical Investigator with the collection of information pertaining to scene investigations, interview of witnesses, physicians, police officers and relatives Scene photographs and intake photographs for morgue check-in or out Evidence collection from scene investigations Log and count medications Office duties that include faxing medical records, police reports, answering telephones and delivering reports to the Medical Examiner.United Services Automobile Association Auto Claim Adjuster II- 1st Party Injury. Affiliations Student Associate Member of the Association of Certified Fraud Examiners. Certifications TX Casualty and Property License Skills C, call center, closing, contracts, CPT coding, Criminal Justice, customer service, database, documentation, email, fax, faxing, insurance, ISO, Law, Legal, Lexis Nexis, Medical billing, Access, Excel, mail, Office, outlook express, PowerPoint, Works, police, problem resolution, processes, fluent in Spanish, supervision, telephones, phone Additional Information "John's outstanding client focus has led our USA Bank branch to outperform others and surpass annual profit goals." - Henry Adams, Financial Manager, USA Bank

AUTOMOBILE

PEST CONTROL TECH Summary Seeking a position with a warehouse company, where I can use my experience as a Forklift Driver in order to maintain inventories in a good clean environment and to become an asset to your company. More than ten years experience. Experienced forklift operator able to receive cargo into packing area, report any overage, shortage and damages from that delivery to the appropriate agents or supervisors and follow packing instructions as indicated by paperwork. Experience working with lots of different materials. Ability to implement and perform pm's for planned maintenance programs. Excellent ability to use hand and power tools applicable to the trade. Ability to read, understand, and follow, safety procedures. Demonstrated ability to follow oral or written instructions. Able and capable of lifting 100lbs, can withstand extreme hot and cold conditions. Capable of prolonged physical effort, fast problem solver, ability to respect deadlines and to efficiently interrelate with other workers of the department. Highlights Shipping and receiving Safety-oriented Production scheduling Results-oriented Exceptional problem solver Manufacturing background Safety Orientation training Packing and scanning orders Multi-tasker Safety-conscious Customer-service focused Strong communication skills Natural leader Valid La driver's license Determined Basic math skills Lifts up to 100] pounds Accomplishments Used propane forklift to load trailer at warehouse. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Earned a perfect attendance record for 3 years in a row. Assembled product containers and crates. Recorded numbers of units handled and moved, using daily production sheets or work tickets. Packed containers and re-pack damaged containers. Attended Flight School Education High School Diploma : BASICS 1998 St.Bernard High School , City , State Experience Company Name City , State Pest Control Tech 08/2014 to Current Maintained accurate stock records and schedules. Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Company Name City , State warehouse/shipping and receiving 09/2012 to 08/2014 Supervised material flow, storage and global order fulfillment. Selected products for specific routes according to pick sheets. Processed customs duties and fees quickly to release international shipments. Oversaw special orders and after-hours, urgent shipping jobs. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Company Name City , State Warehouse/Driver 07/2011 to 08/2012 Selected products for specific routes according to pick sheets. Conducted monthly, quarterly and yearly inventories of warehouse stock. Resolved service issues in a timely manner, including coordinating and processing returns. Retained valid proof of insurance and registration in vehicle at all times. Maintained records required for compliance with state and federal regulations. Delivered customer orders to homes and places of business within established time frames. Interacted with customers and vendors in a friendly and timely manner. Company Name City , State Warehouse/Shipping and Receiving 08/2005 to 11/2011 Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Reported inventory balances and cycle counts in both the ERP and WMS systems. Received incoming shipments and reviewed contents against purchase order for accuracy. Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Used propane forklift to load trailer at warehouse. Company Name City , State Driver/Helper 11/2004 to 08/2005 Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Retained valid proof of insurance and registration in vehicle at all times. Company Name City , State A/O Aviation Ordanance 11/1998 to 05/2003 Effective decision-maker in high-pressure environments. Managed receipt, storage and issue of ammunition processes. Completed multiple fire prevention safety training. Practiced and followed all safety regulations and guidelines. Skills delivery, forklifts, inventory, ISO, weapons, organizing, pick, receiving, safety, Scanner, scanning, shipping

AVIATION

FINANCE AND OPERATIONS MANAGER Summary Dedicated to accurate, automated and systematized flow of information Analytical accounting and bookkeeping professional with 12 years of bookkeeping experience in preparation, analysis, and reporting of financial performance. Proven professional focused on enhanced productivity, automation and financial control. Consistently exceed challenging business objectives. Demonstrated ability to provide comprehensive support for executive-level staff. Proven track record of accurately completing research and reporting to management. Adept at developing and maintaining detailed pricing strategies (profit margin and cost analysis), forecasting, budgeting and inventory management. Noted efficiency in collections and maintaining current status of aging reports. Highly focused and organized in supporting complex, deadline driven operations; efficient and effective in multi-task situations. Able to prioritize and achieve organizational objectives. Collaborated with CPA's and C-Level Management. Highlights Microsoft Office System, QuickBooks, Microsoft Windows operating system, and Salesforce. Payroll services include: Trax, ADP, Accuchex, Sure Payroll, Wells Fargo and Intuit. Participate in Intuit's Continuing Research Program conducting case studies with QuickBooks software. Public and private accounting Cost accounting Budget analysis Account reconciliations Cash-flow report generation Accomplishments Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. Auditing   Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations (A-133). General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience Finance and Operations Manager May 2010 to December 2014 Company Name － City , State Served as the primary financial support to the Executive Director managing a $1.2-1.7 million budget for a non-profit organization specializing in early literacy for underserved children. Prepared monthly financial statements, sales tax and payroll records. Maintained Accounts Receivable, Accounts Payable records and conducted reconciliations for both credit cards and bank statements. Audited and reconciled three years of financial data left unresolved from previous accountant. Reconstructed organizations records for all five bay area regions. Compiled all supporting documentation in preparation for IRS audit and 990 Tax Filing. Responsible for placing all orders to vendors; forecasting; developed strong vendor relations. Implemented fund accounting to track all Restricted Funds in both QuickBooks and in Excel. Kept track of approximately 75 Restricted Grants and released funds when necessary. Collaborated with five Regional Managers on Grant Obligations. Updated and revised the Chart of Accounts. Bookkeeping Services - Various Bay Area locations. Executed accounts receivable reporting enhancements and reconciliation procedures.Managed accounting operations, accounting close, account reporting and reconciliations.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Prepared financial and regulatory reports required by laws, regulations or boards of directors.Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Full Charge Bookkeeper January 2003 to Current Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations.Evaluated accounting requirements during discovery meetings with potential clientsPerformed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Performed field audits on wide variety of clientele using Quick Books System Senior Buyer / Accounting Assistant January 1987 to January 2003 Company Name － City , State Served as high-level support to General Manager/Production Manager of manufacturer of packaging products and corrugated displays with over $12 million in annual revenue. Performed a variety of key vendor relations functions, such as, pricing strategies, improved communication skills, and enhanced quality. Developed spreadsheets to improve and inform quality and initiated quarterly supplier meetings. Prepared meeting agendas and carefully monitor all action items. Reduced inventory by 55% through negotiations with our suppliers. Maintained packaging inventory that resulted in a cost savings of 20% overall. Created extensive Excel forecasting analysis spreadsheets. Coordinated and managed vendor meetings and internal quality improvement teams (ISO 9000 Purchasing Leader). Developed presentations and created Excel graphs and reports for meetings. Coordinated and organized the company picnics and special events. Education BS/BA : Business Administration , 1994 University of Phoenix － City , State , USA Business Administration Bachelor's Degree Skills Accounts Payable, Accounts Receivable, ADP, Bookkeeping, budgets, budget, communication skills, credit, clientele, clients, documentation, special events, Filing, financials, financial, financial statements, forecasting, Funds, General Manager, Grants, graphs, inventory, ISO 9000, Director, managing, meetings, Excel, Microsoft Office, Microsoft Windows, negotiations, operating system, packaging, Payroll, presentations, pricing, Production Manager, profit, Purchasing, quality, quality improvement, QuickBooks, Research, sales, spreadsheets, Tax, vendor relations

FINANCE

BUSINESS DEVELOPMENT MANAGER Summary Extensive and diverse sales, business development, and management background. Creative professional with records of increasing revenue and department effectiveness. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multi-task when necessary. Customer focused with diverse industry experience including security, computer, sales, management, psychology, non-profit, and retail. Enjoys learning new programs and processes. Team player who is attentive to detail and able to work in fast paced environments. Excellent oral and written communication skills. Highlights Trained in business development Accomplished in relationship selling Friendly and cheerful MS Office proficiency Team leadership Proven sales track record Goal-oriented Detail-oriented Exceptional time management Analytical problem solver Sales management Experience Business Development Manager 07/2015 to Current Company Name City , State Generate new business from cold calling efforts Manage advertisement budget Maintain key performance measures Identify, coordinate and participate in client relationship-building activities and meetings. Assist sales managers with new and pre-owned sales through writing, negotiating, and closing sales Develop and manage CRM tool Design social media content and company webpage Conduct discovery and needs analysis with each potential client Participate and make recommendation in screening/hiring and development of associates Sponsorship & Exhibition Account Executive 07/2015 to Current Company Name City , State Research and develop a list of potential sponsors for each MMA event Develop and maintain relationships with existing and potential sponsorship clients Keep precise records of conversations with all clients and sponsors Invoice sponsors once agreements have been reached Coordinate various services for clients and sponsors Assist in preparing promotional material Maintain knowledge of MMA event timelines and sponsorship deadlines Internal Operations Manager 08/2014 to 07/2015 Company Name City , State Manage reconditioning process of all pre owned vehicles Resolve customer complaints in a quick and friendly manner Handle all internal service tickets Sell customers additional service based off recommendations of technician Increase service department revenue and profit by 30% in just 6 months Develop and share best sales practice throughout service department Support sales, business office, and buyer when needed Used Car Manager 02/2013 to 08/2014 Company Name City , State Procure and sell pre-owned inventory through auction sites, 3rd party vendors, and physical car auctions Appraise customer trade ins Assist sales professionals in pre-owned sales including customer relationship building, negotiating, and arranging financing Increase pre-owned sales from 40 cars per month to 70 cars per month within 3 months Participate and make recommendation in screening/hiring and development of associates Business Development Sales Manager 07/2009 to 01/2013 Company Name City , State Cold and warm called 80-100 new and existing accounts per day. Manage advertisement budget Maintain key performance measures Contact new and existing customers to discuss how specific products could meet their needs. Identify, coordinate and participate in client relationship-building activities and meetings. Assist sales managers with new and pre-owned sales through writing, negotiating, and closing sales Develop and manage CRM tool Design social media content and company webpage Manage online inventory Participate and make recommendation in screening/hiring and development of associates Internet Sales Manager 05/2007 to 07/2009 Company Name City , State Manage, analyze, and data mine CRM Acquired new sales opportunity by filtering incoming calls and aggressive follow up with existing customers Negotiate and close sales Manage monthly online advertisement budget Manage online inventory Forecast e-commerce sales along with planning and implementing changes along the way to maximize sales, revenue, and profit. Sales Consultant 01/2007 to 05/2007 Company Name City , State Identify prospective customers using lead generating methods and performing an average of 60 cold calls per day. Develop tools to track and monitor personal sales opportunities, deals in progress and finish contracts. Retain and ensure proper handling and care of 150 existing client accounts. Education Master of Science Degree : Psychology May 2012 Argosy University City , State Bachelor of Science : Integrated Marketing Communications December 2006 Winthrop University City , State , York Volunteer Richardson Animal Rescue, York, SC (March 2015) Fort Mill Rescue, Fort Mill, SC (July 2009 to August 2012) Flex Mortgage, Rock Hill, SC (September 2006 to December 2006) Habitat for Humanity, Rock Hill, SC (September 2006 to December 2006) Global at Winthrop University, Rock Hill, SC (September 2003 to December 2006) Military Experience Air Defense Artillery 03/2002 to 03/2008 Company Name Air Defense Artillery Earned numerous awards and medals including the Army Achievement Medal College ROTC instructor Skills Account management, business development, client relations, cold calling, computer literate, computer proficient, creative problem solving, CRM systems, customer needs assessment, customer satisfaction, customer service, expense control, lead development, marketing, multi-tasking management, reporting, sales, MS office, HTML coding, CNA certificate

BUSINESS-DEVELOPMENT

STAFF ACCOUNTANT Summary Highly analytical and detail-oriented professional; possessing extensive financial statement background in quality assurance, compliance, auditing, customer service and regulatory requirements. Thorough knowledge of: financial reporting, cash and accrual basis accounting, fund basis reporting, GAAP and other accounting standards. Adapt quickly when new software and systems are installed. Proficient with: QuickBooks, MAS, ADP, Condo Manager, Adobe, and all Microsoft applications software. Excel in problem solving and strategic planning skills. Highlights DBA Quick Books MAS - Sage Software Microsoft Excel ADP Drive Microsoft Access Condo Manager Microsoft Word Education Bachelor of Science : Accounting , May 2010 University of North Carolina － City , State Accounting Bachelor of Science : Business Administration Finance , May 2010 Business Administration Finance Experience Staff Accountant January 2014 to October 2014 Company Name － City , State Performed all month end functions to produce financial statements. The functions include: reconciliation of the operating and payroll bank accounts, recorded sales for the month, recorded payroll journals, accrued payroll, recorded sales tax, submitted sales tax to NC department of revenue, recorded inventory adjustments, and recorded balance sheet month end entries. Entered all payables and receivables for the 7 franchise locations. Worked with vendors to resolve any situations that arose. Reviewed and maintained that all needed franchise document were on file and up to date. Worked directly with controller on year-end review. Assembled all requested financial and legal documentation that was put into presentable formats. Maintained weekly spreadsheet on collected franchise royalties and advertising fees. This spreadsheet is used for the year-end audit. Managed a company that owned and rented out 12 commercial properties of a shopping center to approved businesses. Responsible for: negotiating rent rates for new or renewing tenants, writing leases, collecting rent, cash flow management, payables, and resolving any tenant complaints or inquires. Managed a company that was a small farming entity. Responsible for maintaining cash flow, all payables, and setting up credit accounts with vendors. Entered all payroll journals and maintained cash flow for company that employed labor to work at farming entity. Filed North Carolina Annual Report for all companies managed by Cary Keisler Inc. and verified that all were current on their filings. Staff Accountant March 2013 to January 2014 Company Name － City , State Collect daily deposits for newly entered SOs as well the balance for any SO that has completed once a job status report has been ran. Interact directly with customers on outstanding deposits and balances due. Responsible for all PO and non PO payable entry/coding for all companies. Work directly with vendors to resolve and discrepancy with payables. Pull weekly-unpaid bills reports that are used for cash flow projections. Complete weekly check run for all companies. Reconcile monthly purchasing American Express credit card that ranges from $60,000.00 - $100,000.00+. Helped facilitate roll of purchasing manager during turnover period from September 2013 - December 2013. Responsible for ordering needed materials/supplies for factory production floor. Worked directly with VP of Finance and members of the production floor in collection of data to develop unit valuation. This information combined with continued data collection is being used for future bills of materials and job costing. Staff Accountant April 2012 to March 2013 Company Name － State Lead reconciliation of Balance Sheet to ensure no discrepancy with General Ledger. Research and resolve any transaction deviating from ordinary operations. Run Project Cost Reconciliation at month end to ensure all billable expenses are posted to a project. This ensures all enries are posted to the correct project and General Ledger account. This provides billing information as well as the correct bottom line for each project. Design Excel Spreadsheet for prepaid employee benefits for EOM reconciliation purposes. Reconcile American Express accounts for SDI and Battleware. 10 Accounts) Responsible for all entry and custodial book keeping of SDI's fixed assets for depreciation purposes. Daily reconciliation SDI's Operating, Interest Sweep, and Line of Credit accounts for most accurate cash projections. Responsible for coding and entry of all Payables items for SDI and Battleware. Prepare monthly Sales and Use Tax. Financial Management Partner July 2010 to August 2011 Company Name － City , State Identified, reported, tracked, and resolved subsidiary ledger discrepancies in all phases of the revenues and receivables accounting processes. Provide an end to end financial statement assurance and accurate presentation by aiding and completing tasks in all areas of operations; performing all monthly bank reconciliations, applying all required financial regulations in preparing and delivery of financial statements. Provided Support to clients and other employees via email on implementations, software support, and financial reporting issues in all aspects of day-to-day operations. Trained new accounting department employees with functionality demonstration to assist in proficient accounting support and software transitioning i.e. QuickBooks, Peachtree and excel transitioning. Able to perform duties of all departments of accounting including accounts payable, accounts receivable, legal coordination and transactional audit and review. Coordinate Lien and Foreclosure preparations, research ownership status and balance histories in order to accurately file legal claims on behalf of our cliental. Constant analysis of all clients' interim financial reports and comparative statements to verify the validity and monitor for inconsistency. Prepare variance reports and explanations to quickly summarize areas of increased variances in expenses. Assist other areas of management in fund accounting budget preparations and presentation at annual and monthly board meetings. Coordinate and prepare materials for audits, review, and tax returns. Assist in annual budget preparations, prepare billings for all cycles, perform all adjusting month end transactions and required G/L posting entries required to correct errors or balance discrepancies. Interests Alpha Sigma Phi: Officer and Chair positions January 2006- May 2010 Vice President Social Chair Greek Week Delegate Livestrong Foundation: Bike-a-thon Skills accounting, accounts payable, Accounts Receivable, ADP, advertising, AR, balance sheet, balance, bank reconciliations, benefits, billing, billings, book keeping, budget, cash flow projections, cash flow, controller, Credit, clients, data collection, delivery, documentation, email, Finance, financial, financial reporting, financial statements, fixed assets, General Ledger, inventory, job costing, ledger, legal, materials, meetings, Microsoft Access, Microsoft Excel, Excel, Microsoft Word, negotiating, DBA, Payables, payroll, Peachtree, processes, coding, purchasing, Express, Quick Books, QuickBooks, Research, Sage, Sales, Spreadsheet, Tax, software support, valuation, year-end Additional Information Activities: Alpha Sigma Phi: Officer and Chair positions January 2006- May 2010 Vice President Social Chair Greek Week Delegate Livestrong Foundation: Bike-a-thon

ACCOUNTANT

ADMINISTRATIVE OFFICE ASSISTANT Experience 01/2015 to Current Administrative Office Assistant Company Name － City , State Provide customer service, Schedule appointments, and additional duties as needed. 01/2015 to 01/2016 Cheer Coach Company Name － City , State Foster a culture of sportsmanship, teamwork, and responsibility. 07/2009 to Current Adjunct Faculty Company Name － City , State Lecture and communicate effectively with students from diverse backgrounds. Initiate thought-provoking discussions to help students build their critical thinking skills and translate their academic interests into the real world. Maintain an undergraduate teaching load of 3-5 courses each semester to include Medical Terminology, Women's Health, Stress Management, Human Sexuality, Nutrition Concepts, Personal Fitness/Wellness, Student Development. 01/2008 to Current Substitute Teacher Company Name － City , State Adapt to variety of lesson plans to cover subject areas in grades K-12. 07/2005 to 08/2008 Fitness/Wellness Coordinator Company Name － City , State Interview, hire, train, schedule, and evaluate group fitness instructors. Maintain and manage fitness rooms and equipment. Sign off payroll. Navigate and use Class Track to provide access to specialty fitness classes. Organize and maintain employee records and CPR/First Aid certifications. Conduct monthly staff trainings and meetings. Execute On-campus incentive program (FITRaider&RaiderXcape). Coordinate and assist with special events (i.e., Fitness Xtravaganza, Tech Well, etc). Rename and brand fitness program (RaiderX and X2). Develop and manage Better U (yoga and pilates) personal training program. Collaborate with other departments on campus for various wellness activities (Amazing Spring Break Race, Alcohol Awareness Week, etc). Advise student supervisor for group fitness and special events. Lead Teen Raider Fitness Xperience. 01/2001 to 01/2002 Intern Company Name － City , State Assist with development of group fitness department upon opening of facility. Order fitness equipment. Interview, hire, and train fitness instructors. Coordinate monthly fitness class schedule. Organize the BodyPump program launch. 01/2000 to 01/2005 Group Fitness Instructor Company Name － City , State Instruct weekly fitness classes to a variety of ages and levels. 01/1999 to 01/2005 Group Fitness Instructor & Personal Trainer Company Name － City , State Educate patrons on benefits of healthy living by preparing informational bulletin boards. Organize and participate in special events (Partner Yoga, Survivor Challenge, Fitness Challenge, Tech's Largest Boxing/Aerobics/Water Aerobics, Resident Hall Events, Fitness Around the World). Instruct students and faculty in a variety of fitness classes to include: Yoga, Pilates, Step, Cardioboxing, Group Weight Training, Abs, Hi/Lo, Pre/Post-natal, Sculpting, Circuit Training, Cycling, Yogilates, Water Fitness, Ten Weeks to Health, YogaFusion, Nutrition Mondays, Partner Yoga/Couple's Massage, Making Yoga WORK in your Day. Serve on evaluation committee. Assist with the coordination of Fitness Expo (including teaching workshops at Expo). Design exercise programs specific to individual needs. Perform fitness assessments: heart rate, blood pressure, flexibility and muscular strength, cycle ergometer, body composition, circumference measurements. Counsel individuals on proper biomechanics and fitness techniques. Motivate and cultivate healthy lifestyle choices in health and nutrition awareness. 01/1999 to 01/2005 Lead Supervisor/Facility Supervisor Company Name － City , State Provide facility tours and assist Facility Manager with staff training. Navigate programs for facility usage and employee records. Education M.S : Ed, Health Promotion & Physical Education Virginia Polytechnic Institute and State University (Virginia Tech) － City , State Ed, Health Promotion & Physical Education B.S : Human Nutrition, Foods, & Exercise Exercise & Health Promotion Human Nutrition, Foods, & Exercise Exercise & Health Promotion B.A : Interdisciplinary Studies Political Science & Psychology Interdisciplinary Studies Political Science & Psychology Affiliations Fitness and Wellness Professional adept at developing comprehensive fitness and wellness programs and initiatives. Background in undergraduate health courses QUALIFICATIONS *Implementation and Evaluation of fitness programs *Interactive staff training and development *Interdisciplinary Teaching and Learning *Budget and Financial Management *Public Relations *Event Planning and Coordination *Fundraising and Sponsorship Interests President, GW Carver Intermediate Sunday School Teacher Grade 1-2, South Norfolk Baptist Church Volunteer Coach, Chesapeake Parks and Recreation Event Coordinator, American Legion NC Post 531 President, Women's Auxiliary NC Post 531 Skills academic, Schedule appointments, benefits, blood pressure, CPR, critical thinking, customer service, staff training, special events, First Aid, lesson plans, Medical Terminology, meetings, access, payroll, Stress Management, supervisor, teaching, teamwork, workshops, composition Additional Information LEADERSHIP PTA President, GW Carver Intermediate Sunday School Teacher Grade 1-2, South Norfolk Baptist Church Volunteer Coach, Chesapeake Parks and Recreation Event Coordinator, American Legion NC Post 531 President, Women's Auxiliary NC Post 531

FITNESS

CONSUMER ADVOCATE Summary To obtain a position that would utilize my strong customer service, communication, and leadership skills and offer opportunity for continued professional growth and development. Skills Results-oriented Client-focused Quick learner Computer proficient File/records maintenance Training and development File/records maintenance Microsoft Office Experience 09/2016 to Current Consumer Advocate Company Name － City , State Assist consumers in signing up for health coverage through multiple health insurance companies. Assist consumers with accessing their accounts and answering questions regarding their enrollments. Assist consumers with changes to their account and assist in resolving any payment issues with their account. 06/2016 to 09/2016 Customer Service Representative Company Name － City , State Answer phones, greet clients. Assisted clients with writing new auto, home, and marine policies. Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients. Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines. Provided agents with MVR's, correspondences, filing, and processing personal policies. Provided additional clerical duties as assigned. 09/2014 to 06/2016 Customer Service Representative Company Name － City , State Answer phones, greet clients. Assisted clients with writing new auto, home, and marine policies. Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients. Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines. Provided agents with MVR's, correspondences, filing, and processing personal policies. Provided additional clerical duties as assigned. 05/2012 to 09/2014 Administrative Assistant Commercial / Personal Lines CSR Company Name － City , State Answered phones, greet clients. Prepared marketing materials, client presentation folders and commercial policy binders for agents and clients. Created client data spreadsheets using Microsoft Excel. Processed Commercial Insurance Policies including commercial property, commercial liability and workers compensation insurance.  12/2007 to 05/2012 Field Representative Company Name － City , State Inspected and photographed commercial and residential properties for major Insurance companies. Identified roof, siding, foundation, electrical and plumbing types as well as identified commercial hazards and liability risk. Ensured that the insurance risks were acceptable and properly insured. Worked from a home based office, submitting data and reports on a daily basis. Used CAD to estimate accurate square footage and floor plan lay outs. Contacted policyholders to schedule appointments as needed to access properties for high value inspections and interior inspections. Achieved 96% and above accuracy rate on submitted reports. 05/2006 to 03/2007 Personal Lines Customer Service Representative Company Name － City , State Assisted agents with quoting and issuing new personal lines policies in all markets. Provided customer insurance assistance over the phone and in person to personal lines clients. Strong data entry using Applied, Word, Excel and various online insurance quoting systems. 03/2005 to 05/2006 Personal Lines Inside Sales Agent Company Name － City , State Quoted and issue personal lines policies in all markets. Provided customer assistance over the phone and in person to personal lines clients and VIP clients. Strong data entry using Applied, Word, Excel and various online insurance quoting systems. 09/1999 to 03/2005 Underwriting Supervisor Company Name － City , State Managed a team of twelve or more associates to successfully meet or exceed the centers daily, monthly, and yearly objectives. Conducted individual development sessions to evaluate performance, determine trends and training issues. Assisted associates in establishing career goals and achievements. Established team contest and other motivating events. Effectively supported both California and Nevada underwriters. Monitored productivity and accuracy of account servicing and maintenance. 09/1992 to 09/1999 Customer Service Team Lead Company Name － City , State Oversaw the processing of member transactions by the Customer Service Associates. Provided assistance to supervision in the call monitoring process to ensure accuracy and quality service. Provided assistance to supervision with team daily reports, team meetings, and other assigned duties. Provided feedback to supervision on associate's performance. Effectively handled member complaints and escalations to satisfaction. Provided assistance to supervision in managing the service level by taking inbound calls when warranted. Performed all the duties of a customer service associate. 04/1988 to 09/1992 Travel Sales Associate Company Name － City , State Responsible for travel sales to new and existing clients. Met or exceeded all goals and objectives. Education and Training Certificate and licensed in California Property and Casualty Insurance. Insurance Educational Association － City , State Certificate in Travel and Tourism Travel and Tourism Institute － City , State Skills Client Relations Multi-task management Computer Proficient, including Microsoft Office. Project management Creative problem solving  Customer needs assessment Customer satisfaction Customer service Reports creation  Associate supervision Clerical skills

ADVOCATE

EXEC DIRECTOR OF SALES, CONSULTANT, STRATEGIST Executive Profile 10+ year proven track record in Digital, Mobile, and Social, Business Development & Sales Leadership experience, working with top tier clients and agencies in revenue generation, sales team management, across Retail, CPG, QSR, Electronics, Entertainment, among other verticals, leading sales teams to exceeding quota and new market expansion Skill Highlights Business development leader Sales team management Revenue and market expansion Self-motivated Leadership/communication skills Negotiations expert Market research and analysis Customer-oriented Core Accomplishments Sales Management and Leadership :   Built and managed sales teams to over $25MM in annual quota achievement Business Development leadership in Business Development Expertise :   Spearheaded programs which increased revenues 150% YoY and successfully expanded into new markets and territories Professional Experience Exec Director of Sales, Consultant, Strategist Current Company Name － City , State Work with clients and agencies to build and implement in-market strategies and extend revenue streams across digital, mobile, and social messaging channels Drive revenue across Retail, CPG, e-Commerce, Technology, and Entertainment clients Manage and Develop go-to-market strategies and positioning to achieve optimal goals Build Mobile + Social Planning, Marketing & Messaging Strategies via Multi-Platform and Omni-Channel execution, also to be executed digitally via live on-the-ground events Develop and Strengthen Strategic Partnerships across disciplines and tech partner organizations. Advisor, Strategy, Business Development, & Sales and Media / Marketing Strategist. Current Company Name － City , State Drive Business Development and Strategy through sourcing new client relationships. Develop holistic digital and media strategy through execution, across Mobile / Digital companies developing solutions for expansion and new marketplace penetration endeavors. Manage and Develop go-to-market strategies and positioning to achieve optimal goals. Sales Team Management, Regional Sales Manager Company Name － City , State Manage a sales of 10 selling Cross-Screen Digital Technology & RM Solutions across PC, Mobile, Video, Social, Advanced Dynamic Ad Serving, Creative Services. Manage over $25MM in annual revenue across the Eastern Region, forecasting budgets, managing to goal across the team, and through individual account leadership and oversight. Deliver 115% to goal and drive revenue through Media and Creative Agencies + Client Direct. Develop key strategic partnerships across disciplines, platforms, and selling verticals. VP, Senior Director of Mobile Sales and Strategy Company Name － City , State Manage sales efforts and lead team of account and campaign sales management Develop and Report revenue growth to C-Level management, directly to the President, and also to the CEO of the organization Lead all Mobile and Tablet Strategic Executions and manage entire Sales process with Agencies, Clients, Publishers, and Networks - both end clients and media partners Manage and solidify top partnerships with agencies for Mobile Ad Serving and Rich Media Develop large book of agency/client business and grow revenues 150% annually YOY Senior Director of Sales, Mobile Solutions Specialist Company Name － City , State Present sponsorship sales offerings, Manage and execute deals with top agencies: Mediavest, Mediacom, Mindshare (Joule), Carat, Media Contacts (Mobext), Ogilvy, BBDO, Mullen. Lead the conceptualization & implementation of multiplatform campaigns and strategic initiatives for key partners, including VH1, Bose, IKEA, Slim Jim, Ford, Coke, Six Flags. Work closely with creative development, marketing, sales, and operations to increase campaign success and optimize for performance. Build cross-platform revenue forecasting, create campaign management platform featuring brand sponsorship and integration offerings across multiple disciplines. Manager, Eastern Sales and Business Development Company Name － City , State Build & develop sales territory of top agencies and brands, increase revenues for digital content organization, exceeding sales goals at 110% Develop integrated programs and campaign executions with top tier brands, manage entire sales processes Successfully closed integrated deals including Walmart, P&G, Nestle, Aquapod, HP Produce and enhance actionable marketing material and product collateral for external industry consumption, present to agencies and clients to ensure successful sell-through. Cross-Platform Digital Media Advertising Sales Company Name － City , State Work with agencies and clients in advertising across all MTVU online properties and develop agency & client relationships, in conjunction with Cable partners Build sponsorship packages across both digital integrations and television offerings, develop compelling visual collateral, incorporating analytics, campaign reporting Create and deliver strategic sales plans to secure digital deals across multiple key verticals Strategize with upper management and agency buyers on fostering/growing top accounts Manage cross-functionally across all departments, driving TV platforms & all digital sites Commercial Producer, Production Manger Company Name － City , State Work with top Madison Avenue Ad Agency to Produce TV Commercial Animatics to be produced as live on-air commercials for Fortune 500 companies. Manage entire production process throughout commercial shoots, securing crews and production staff, vendors, and all aspects of pre- and physical production. Education MBA : Management and Media Communications Management, Finance , 2012 Fordham University Graduate School of Business GPA: GPA: 3.9 GPA: 3.9 BS : Media Communications and Film Production/Direction , 1999 Syracuse University, S.I. Newhouse School of Public Communications GPA: GPA: 3.8 GPA: 3.8 Media Communications and Film Production/Direction Skills Sales Management, Business Development and Strategy, Client and Agency Focus, Creative Development, e-Commerce, Forecasting, Leadership, Managing, Marketing, Messaging, Positioning, Process Driven, Reporting and Analytics

DIGITAL-MEDIA

COMMITTEE MEMBER Executive Profile Result driven professional with experience in working with local and state government agencies. Organized and skilled in financial management, customer service, conflict resolution, EEO matters, contract negotiation, grant writing, and Homeland Security. Proficient in government, private sector, ordinances, rules, and laws. Exemplary ability to lead teams in cultivating a productive work atmosphere, resource management, and meeting external/internal deadlines. Ambitious professional offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an team player work ethic. Skill Highlights Customer Relations Problem Resolution Leadership/communication skills Public Relations Project Management Strategic Planning Contract Negotiations Performance Analysis Core Accomplishments Project Management:   Initiated the Brothers' Keeper Program which resulted in a multi-year private and government grant funding. Human Resources:   Spearheaded new recruitment and training program which increased retention of employees. Staff Development:   Launched well-received program of professional development courses for all staff in conjunction with the Commonwealth of Pennsylvania Municipal Police Officers' Training Commission. Professional Experience Company Name January 2016 to Current Committee Member City , State Works to facilitate citizen participation in the planning and implementation of the Durham Community Development Block Grant Program (CDBG). Ensures that decent affordable housing an d city services are provided to most vulnerable communities. Collaborate with local, state, and federal officials to create jobs through the expansion and retention of businesses in Durham. Company Name August 2015 to Current Correctional Officer City , State Supervise inmates in the close custody (death row, lock down, and mental health) housing units, and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates. Oversee periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals. Maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution/unit. Company Name October 2009 to April 2013 Sr. Police Officer/Field Training Officer (FTO) City , State Assumed first line supervisor duties for a patrol squad in the presence and/or absence of the lieutenant. Administered and completed performance evaluations; reviewed officers reports and daily activity logs for accuracy, completeness and essential elements. Patrolled assigned areas on foot and/or by motor vehicle to control traffic, prevent and/or deter crime and to arrest violators. Issued warnings and/or citations to motor vehicle operators when violations of the Commonwealth of Pennsylvania Motor Vehicle Laws were observed. Company Name March 2007 to July 2011 Program Coordinator/Case Manager City , State Maintained confidentiality in compliance with HIPPA laws, while organizing case records and providing assistance to clients with appropriate documentation; worked closely with local and state social services agencies. Assessed the functional, social, psychological, environmental, and financial needs of all clients. Structured and managed a cost-effective, comprehensive plan to meet the housing, living, and, social service's needs of the client, and implemented a short- term living plan that would help assist them as they worked towards total independence. Company Name December 2005 to March 2007 Sr. Mental Health Case Manager City , State Provided high-quality mental health and educational services to children and adolescents with special learning, social adjustment, dependency and behavioral health needs. Company Name February 2002 to August 2007 Sr. Police Officer/Anti Crimes Unit City , State Initiated drug interdiction and organized crime investigations. Effected many arrests as a result of my investigations of illegal drug organizations, collection of physical and scientific evidence, interviewing confidential informants, and interrogating suspects which led to confessions. Company Name November 2004 to March 2006 Mental Health Technician City , State Reviewed patient charts and treatment history for compliance issues with the Joint Commission on Accreditation of Health Care Organizations (JCAHO). Promoted the maximum cognitive, social, behavior, and emotional development in each patient assigned to me, in the most expedient and efficient manner. Company Name April 1990 to September 1996 Police Officer City , State Member of the Tactical Response Unit, which was responsible for making forcible entries to effect the safe execution of warrants. Served on the Commonwealth of Pennsylvania Office of Attorney General Drug Elimination Task Force. Company Name January 1989 to March 1991 Criminal Investigator City , State Initiated several undercover sales and purchases of United States Food Coupons. Prepared detailed reports for the United States Attorney for the Eastern District of Pennsylvania for prosecution. Drafted federal Affidavit's of Probable Cause for the U.S. Attorney of the Eastern District of Pennsylvania. As a result of my investigations, all of the defendants were found guilty for violating the U.S. Food Stamp Act (7 U.S.C.2024). Education North Carolina Central University 2016 Select One : Master of Public Administration & Master of Science in Information Science MPA/MIS City , State Dual Master's Degree in Public Administration & Information Science (Strategic Information Management). Coursework: Public Policy Administration, Economic Consequences, Urban Issues in Public Administration, Administrative Law, Principles in Public Administration, American Government, Intergovernmental Relations, Human Resource Management, and Information Systems in Organizations. Kaplan University 02/2013 B.S. Legal Studies : Legal Studies City , State GPA: Dean's List Honors *The National Society of Collegiate Scholars *Recipient of Accelerated Scholastic Scholars Scholarship Kaplan University Accelerated Scholastic Scholars Academic Achievement Award Charlotte School of Law City , State Coursework: Torts Liability 1 & 2, Legal Writing, Lawyer Practicing (LP), Professional Responsibility, Ethics, Civil Procedure Problems in Practice United States Dept. of Justice Deoxyribonucleic Acid (DNA) Initiative Training Forensic DNA for Officers of the Court Law 10 Legal Guide for the Forensic Expert Advanced and Emerging DNA Techniques and Technologies DNA Amplification for Forensic Analysts Communication Skills Report Writing Courtroom Testimony for Forensic Analysts Crime Scene & DNA Basics for Forensic Analysts DNA Extraction and Quantization for Forensic Analysts Collecting DNA Evidence at Property Crime Scenes Federal Bureau of Investigation (FBI), Training Division's Office of Technology, Research, and Curriculum Development (OTRCD): National Intelligence Awards Bravery Commendation - 1994, 1995, 2001, 2002 Valor Commendation - 1993, 1994, 2002 Unit Commendation - 1993, 1995 Professional Affiliations City of Durham Citizens Advisory Committee American Bar Association (Student Member) International City/County Management Association (ICMA) Council on Legal Education Opportunity (C.L.E.O.) National Conference of State Legislatures National Association for the Advancement of Colored People (NAACP) The Most Worshipful Prince Hall Grand Lodge of Maryland and Jurisdiction, Inc. Skills Team Leadership Departmental Operations Leadership Time Management Training and Development Conflict Resolution Negotiations

AGRICULTURE

Christopher Townes Summary Knowledgeable Information Technology Specialist capable of setting up and optimizing workstations, training users and assisting with process improvement implementation in diverse areas. Familiar with Cicso business practices and IT standards. Excellent skills in infrastructure, data management, and enterprise operations. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. History of maintaining equipment, updating software and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities. Effective at configuring user desktops, laptops, servers and connected devices to work within company and security guidelines. Successful at coordinating file systems, content filters and user accounts. Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance. Skills Routers Staff Management Hardware Troubleshooting Network Administration Cisco Help Desk Support Cisco Switching Cisco Routers Hardware Installations Learning Strategies Software Updates Repairing System Testing Software Operation Monitoring Problem-Solving Skills Excellent Interpersonal Skills End-User Support Repair Advanced Computer Proficiency Industry Needs Awareness Contract Review Proficiency Company Policy Adherence Device Configuration Hardware and Software Installation Technical Support Hardware Updates Hardware and Software Problem Diagnosis Security Protocols Security Oversight Speaking Experience Information Technology Specialist City , State Company Name / Feb 2015 to Feb 2021 Created new accounts, reset passwords and configured access to servers and file management software for users. Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries. Maintained records, logs and lifecycle documentation of work requests. Mentored other technologists and support professionals to provide professional development and skill enhancement. Increased overall company performance through improved IT uptime and cost reductions. Coordinated ongoing performance assurance for software applications and automated performance test scripts. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements. Tested performance, functionality and security of network systems, individual workstations and peripheral devices. Devised automation, backup and recovery protocols to preserve and safeguard data. Maintained and controlled server room, wireless network, and server infrastructure. Led working groups to develop mitigation strategies and prepare standard operating procedures. Assessed customer bug reports and enhancement requests and prioritized development to streamline response. Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers. Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects. Authored and distributed training manuals for handheld computers and devices used by staff. Provided onsite IT and AV technical support for 4000 staff members. Developed online documentation for common processes for both support staff and end-users. Kept hardware and software systems current with latest patches and current licenses. Directed account management and customer training on company technical software and tools for new accounts and new users. Computer Repair Technician City , State Company Name / Jun 2016 to Feb 2017 Checked in computers and performed diagnostics for repair. Updated or installed software for customers to ensure computer efficiency. Backed up data each evening, helping alleviate lost information following malware incident. Identified hardware issues caused by component failures using approved diagnostic tools. Upgraded laptops/desktops, improving speed and performance. Supported employees with advanced troubleshooting on helpdesk tickets. Built and repaired Lenovo computers according to schedule. Configured computers to network drivers and connected to printers and other peripheral equipment. Installed appropriate security patches to eliminate security vulnerabilities. Updated software versions with patches and new installations to close security loopholes and protect users. Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions. Reviewed current hardware and software configurations and recommended modifications to increase system speed. Removed malware and viruses from laptops and desktop systems using specialized software. Observed system functioning and entered commands to test different areas of operations. Disassembled computer systems to troubleshoot and resolve hardware issues. Correctional Officer City , State Company Name / Mar 2014 to Dec 2014 Detected potential threats and quickly defused conflicts. Conducted internal security checks to ascertain inmate safety. Maintained clear and open communications with all facility areas to support efficient and safe operations. Supervised inmates during day-to-day activities. Maintained correct physical head count at all times. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Observed and directed inmates during recreation, visits, telephone and shower time. Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates. Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings. Maintained records and logs of man hours, materials and equipment used. Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict. Promoted rehabilitation of offenders and maintained safety of staff and residents. Received property from incoming inmates, provided receipts and inspected items for contraband. Supervised activities of adolescents in residential setting. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Instructed inmates on work detail and oversaw work-site transportation. Maintained appropriate control, security and well-being over those detained. Maintained communications with staff and inmate body to maintain safe, effective prison environment. Applied non-violent response tools and physical restraint during problematic situations. Inspected cells and conducted random searches of common areas. Assisted in restraining violent and unruly inmates. Maintained daily logs of shift activity. Transported inmates to and from work sites with optimal security procedures. Education and Training Some College (No Degree) University Of Advancing Technology City , State

INFORMATION-TECHNOLOGY

ENGINEERING MANAGER Profile Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Results-driven Mechanical Engineer with solid product engineering and QA experience. Skills Microsoft Office, Pro/ENGINEER, Pro/Mechanical, Solid Edge, AutoCAD, Microsoft Navision, Microsoft Project, Moldflow. Accomplishments Project Management Customer Interface Project Coordination Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects. Met with customers to help design custom entertainment centers, china cabinets, mantels and kitchen cabinets for residential homes. Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Professional Experience October 2013 to Current Company Name City , State Engineering Manager Managed the manufacturing and engineering team. Supported the manufacturing startup in the US, by mentoring and training of production personnel. Supported the sales team during the project quotation process, by providing technical solutions to client request, lead times and cost estimates for requests. Supervised the creation of fixture submission packages for client approval. Designed fixtures for manufacturing. Plan and execute all manufacturing projects, including the preparation of BOM, procurement of material, preparation of production orders. Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards. Worked with product development and ETL Intertek to ensure all fixtures are certified per UL Standards. Created fixture sample kits for sales representatives. August 2005 to October 2013 Company Name City , State Senior Design Engineer Collaborated with Architect and Lighting Designer in providing cost effective and environmentally friendly Lighting Solutions for unique Architectural Condition Prepared product concepts and submittal drawings from Lighting Specifications, Ceiling plans and details to support Sales and Marketing as required to meet project timelines Designed Lighting fixtures that met company's quality and cost. Evaluated and redesigned existing products for lean manufacturing. Prepared fabrication drawings for manufacturing and vending, including sheet metal design, optic design, material selection and Bills of Material preparation. Supported Product Management in the preparation of Installation instructions and Specification Sheets Supported manufacturing staff during the fabrication and assembly process Successfully managed cross functional project team in launching new product line Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards. September 2004 to August 2005 Company Name City , State CAD Designer Analyzed specifications from customer for initial elevator fixture design that will conform to all relevant ASME and Fire Safety Codes. Revised drawings based on customer corrections and updated information from field surveys. Check fixture design for required components for full functionality and compliance with ASME, ADA & Local Fire Codes. Prepared fabrication drawings for manufacturing and assembly. Prepared Bill of Material for production and special material list for vending. December 2000 to September 2004 Company Name City , State Design Engineer Analyzed specifications received from customers for order processing. Designed lighting fixtures that can be easily manufactured at the lowest possible cost based on the interpretation of the given specifications using CAD software. Consulted with Lighting Specifiers in relation to the needs of Architects. Spearheaded the development of new lighting fixtures for unique situations and lighting requirements. Procured the required raw components/materials for these projects. Developed prototypes for functional and aesthetic evaluation. Liaised with the Manufacturing Department during the production process. Provided technical support in solving problems that arise during manufacturing. Collaborated with graphics designer in the production of lighting fixture brochures/catalogs and order processing specification forms. Prepared CAD drawings, photo realistic 3D model and technical specifications for the Graphics Designer. Education and Training New Jersey Institute of Technology City , State Mechanical Engineering Master of Science Mechanical Engineering University of Guyana City , Guyana Mechanical Engineering Bachelor of Science Mechanical Engineering Work History Company Name Company Name Skills 3D, ADA, photo, Architect, AutoCAD, brochures, CAD, catalogs, client, Edge, ENGINEER, ETL, forms, functional, Graphics, Inspector, interpretation, lean manufacturing, Lighting, Marketing, materials, material selection, Mechanical, mentoring, Microsoft Office, Microsoft Project, Navision, personnel, procurement, product development, Product Management, quality, Safety Codes, Sales, Specification, surveys, technical support, unique

ENGINEERING

SALES & SERVICE ASSOCIATE Summary To secure an accounting position with an organization that will utilize my strong educational background and professional experience, while providing stability and opportunity for growth. YDriven and self-motivated Investment Banker with stellar sales ability and remarkable creativity.ears of extensive accounting experience Success in addressing clients' concerns Detail-oriented, efficient and organized with extensive experience in accounting systems Manages accounts payable, accounts receivable and assist in the preparation of financial statements Transactional operations experience, with a strong background in wire transfers and ACH processing Possess strong analytical and problem solving skills, with the ability to make a decision Excellent written and verbal communication skills Trustworthy, discreet and ethical Complete projects on time and able to handle multi-tasking Proficient with Microsoft office package MAS 90, 200 and Peachtree Accounting software, Banking, Finance and Administrative systems Qualified and resourceful financial professional with diverse expertise in private, government and corporate investment. Highlights Advanced accounting background Financial forecasting Risk management expertise Financial analysis Industrial coverage knowledge Industrial coverage knowledge Industrial coverage knowledge Application of GAAP regulations Expert in MS Office Suite Accomplishments Exceeded sales objectives in 2014 Achieved top five percentile in monthly sales in December 2014 Received “Employee of the year” Award for asset gathering. Experience Sales & Service Associate 10/2012 to Current Company Name City , State Perform bank product cross sale which involved; CD, money market, IRA, debit card, new accounts, merchant services, and referring to investment banker for stocks & bonds Perform opening and closing accounts Handle large currency and deal with all clients' inquiries about personal and commercial accounts Responsible for receivable, records, safe box, and distribute cash and cash items such as ATM cards, cashiers' check, money orders, and other negotiable instrument received at the banking center Perform wire transfers, process stop payments, ATM card exceptions Process deposits and loan payments Prepare Federal Reserve invoice for shipments and cash receivables Monitor customer Accounts with the company guide lines Accurate mortgage loan documentation and review of the records Prepared cash settlement daily for the banking center and branch ATM Responsible for investigating bad checks and returned checks Handle customer service inquires via telephone & writing correspondence according to the banks police and procedure. Delivered informational sales presentations to potential investors to build symbiotic client relationships. Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance. 01/2011 to 02/2012 Company Name City , State Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance. Delivered informational sales presentations to potential investors to build symbiotic client relationships. MaintainedResearched banking guidelines and statutory requirements to stay updated on new laws and applications. a 80% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations. Administrator -AP/AR Specialist 04/2008 to 12/2010 Company Name Executed financial due diligence and created a valuation model to establish enterprise value and purchase price.Developed solid estate and tax code knowledge base through continued research and training.Achieved proper compliance and accurate executive level reporting.e companies Performed both Accounts Receivable and Accounts Payable functions Utilized MAS 90, 200, Peachtree accounting, and MS Office software programs Provide weekly and monthly projections of Accounts Receivable to the accounting manager Preformed advertising to promote a business, product, and service Managed the reconciliation of the company POS system and coordinate a daily deposit Performed monthly inventory adjustment report and gross profit report Responsible for Monthly, Quarterly and Yearly tax preparations and filings Extensive verbal & written communication with all the medical agencies including Medicaid & Medicare Functions including composing, signing and releasing routine but somewhat complex correspondence Effectively followed up to resolve problems in timely manner Card Accounting and E-Commerce. 11/2001 to 08/2003 Company Name City , State Achieved proper compliance and accurate executive level reporting.Created release and project plans and established stakeholder expectations.sion accountants to ensure validity and accuracy of data. Prepared Bank reconciliation daily Worked with the internal online cash load which was imported every morning for all Bankof America ATMs in the United States Responsible for remotely located Bank of America ATMs in different parts of U.S. for accurate settlement Supervised and audited vendors for the entire cash load that was done by third party security companies Skilled at negotiating and investigating ATM settlement discrepancy Prepared advanced and confidential correspondence Managed online banking functions Maintained existing automated reference files used to process financial data through the accounting system Updated, maintained, and reported Charts of Account and Vendor list. Education AAS : Finance May 2001 DeKalb College City , State GPA: Dean's list Finance Dean's listCoursework in Finance and Business Administration Computerized Accounting Specialist training Bachelor of Science : Finance 2016 University of Maryland University College City , State Mid-Market Investment Banking course Associate of Applied Science : Finance 2001 Georgia Piedmont Technical College City , State , Dekalb GPA: GPA: 3.8 GPA: 3.8 Skills Accounting, E-Commerce, financial, financial statements, funds, gross profit, Insurance, inventory, market, MAS 90, Medical Billing, money, MS Office, negotiating, Peachtree accounting, police, POS, Coding, quick, supervisor, tax, telephone, written communicationAccounts Payable, Accounts Receivable, advertising, ATM, Bank reconciliation, banking, bonds, CD, Charts, closing, clients, customer service, debit, documentation,

BANKING

SUBSTITUTE TEACHER Summary Seeking an Administrative position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company, which will require me to apply my knowledge to assist the company in the accomplishment of its goals and develop excellent work environment. Extensive background in HR generalist affairs, including experience in recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation Highly knowledgeable in HR policies development and legal compliance Ability to balance the books and handle finances in a responsible manner Effectively developed team building programs, including writing personal manuals, corporate policies, job descriptions and management reports Bilingual: Fluent in Spanish and English Experience Substitute Teacher December 2014 to May 2015 Company Name － City , State Prepare classwork based on lesson plans established by the primary teacher. Demonstrate versatility in methods of instruction by understanding the lesson development plan. Demonstrate and understanding of adopting school cultural practices by observing teachers and adapting quickly to work environment. Ability to manage time with teachers and students within the adopting school schedule. Frequently substituted teachers for ESL/ESOL, Spanish (elementary level) and special education classes. Managed to be selected as a paraprofessional for students with special needs. Genesis tcm corp., orlando, fl. Human Resources Manager January 2014 to July 2014 Prepared and handled assignments for employees by establishing and conducting orientation and training program. Maintained work structure by updating job requirements and job descriptions for all positions. Created and updated comprehensive employee recruiting strategies to supplement staffing and attract talented candidates. Audited workplace; ensured employee and management policies and procedures were followed. Controlling cost and ensuring that they do not exceed budgets. Updated key human resources metrics, including turnover and termination, using reporting tools on the HRMS database. Store Manager December 2010 to July 2014 Company Name － City , State Managed and administered the entire store which included Human Resources, payroll, budget and planning. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans, FMLA, FSA, PTO, HIPAA and Work Compensation benefits. Responsible for interviewing new employees and facilitated new hire orientation. Direct personnel, training and labor relations activities. Identifying vacancies, post open job; screen and match applicant with open positions, background and reference checks. Providing leadership, management, coaching, monitoring a direction to the employees to achieve targets. Maintaining the personal file of the employees updated and keeps tracking of record attendance. Responding to letters, emails and general correspondence. Providing clerical and administrative support to staff of the Human Resources department. Handling employee's full and final settlement, exit interviews process. Responsible for preparing and developing Loss Prevention meetings. special assignments Xthepanie the club & restaurant, san juan, pr. General Manager and Partner May 2002 to January 2004 Responsible for daily operation and restructuring of tasks throughout the day. Assisting with day-to-day HR related questions. Provided leadership, direction and new strategies process to staff through hands on operational management. Recruited, hired, trained and retained high quality select employees. Developed new strategies to control inventory and reduce inventory shortages. Planned special events and parties in accordance to the company policies and the client's needs. Coordinated meeting with new clients and vendors to ensure that the daily tasks are on schedule. Managed and set operating budget, followed-up on daily operating numbers. Education The Real Estate Institute (TREI) － City , State Sales Associate FREC 1 Pre- Licensing, Sep 8, 2015 B.B.A : Management , May 2014 University of Turabo (UT) SUAGM － City , State Management B.A : Journalism , May 2003 Universidad Del Sagrado Corazón (USC) － City , State Journalism Type Personal Name Type Personal Name Skills administrative support, benefits, budget and planning, budgets, budget, clerical, coaching, client, clients, database, direction, special events, FSA, Human Resources, HR, instruction, inventory, labor relations, leadership, lesson plans, letters, Loss Prevention, meetings, payroll, personnel, policies, pr, quality, recruiting, reporting, Sales, san, Spanish, staffing, teacher, Type

APPAREL

ASSISTANT PRINCIPAL Summary Educational Administration Assistant Principal with 12 years in education and exceptional people skills. Create and monitor a positive safe school cultural environment that ensures growth of both students and staff.  Inspire motivation to learn, skilled at building secure relationships between communities, parents, students and teachers.   Core Qualifications COMPUTER PROFICIENCY Microsoft Office Suite Adobe: InDesign Adobe Photoshop Adobe Illustrator CAD Quark Xpress Prezi Goggle Share Documents MENTOR EXPERIENCE 10 years mentor experience: students and teachers Motivating students ​Behavior Modification Learning style assessment Building Relations Goal Setting Team Building Problem Solver Professional Experience Assistant Principal 08/2013 to Current Company Name City , State Supervise Staff Coordinate substitute schedule, facilitate sub placement Supervise and monitor staff attendance Assist in staffing highly qualified teachers -(interview prospective candidates) Assist Principal with developing staff meetings Coordinate staff development Conduct staff observations and conferences Assist principal with team building Generate staff warnings Supervise and assign staff duties Counseling Serve as student mentor and counselor when academic problems and personal adjustments arise, arrange meetings with guardians to reach solutionsAdvise  teachers and parents of counseling referral process.  Foster student- teacher relationships Advise staff of implementing classroom management strategies Liaison for school counseling services (DePelchin) Parent Communication Regularly meet with parents to discuss student issues and course weakness areas. Inform parents of school events or school closures Liaison for parent teacher conferences, student discipline policies and teacher student conferences PTO Liaison Design School Newsletters Authorize school reaches (broadcast communication) Plan Development Plan, coordinate, and supervise after school activities plus clubs  Create Staff Directory Create Teacher's Manual Ensure district polices and procedures are implemented Initiate and supervise at risk Student (Mentor Program)  Supervise plus coordinate award ceremonies, athletic events, graduations, field trips and fundraisers School Safety Coordinate school wide climate and culture training modules  Conduct Health and Safety Meetings Supervise Health Safety Coordinate inter department training for Crises Prevention Intervention (CPI) Coordinate building inspections, ensure building permits are current I nspect fire extinguishers Implement district student discipline policies  procedure Generate and Implement Emergency Operations Plan Conduct monthly fire and safety drills Supervise  mandated state required safety training (Required Reporting Child Abuse) Art Teacher 08/2007 to 07/2013 Company Name City , State Art Teacher Taught art grades 6-8, collaborated with staff, Administration and V.I.P.S. (Volunteer Parents) to support school events. Facilitated activities that developed students physical,  emotional and social growth. Fine Arts Director 08/2001 to 07/2007 Company Name City , State Teacher Taught art grades 6-12. Fine Arts Director Developed and reviewed Fine Arts curriculum Facilitated training for Fine Arts teachers(Music and Visual Arts) Established  and coordinated Professional Development for the Harmony's Fine Arts regional and statewide training. Supervised, evaluated and Mentor teachers. Proposed and collaborated with teachers plus administration in devising strategies for school competitions and events: international, national, state and local level. ​ Sponsored field trips National and International ( traveled with students and staff internationally and chaperoned students (Turkey, Germany, France and Holland) ​ Assisted with grant writing ​ Prepared recommendations for students plus staff ​ Initiated  and implemented fundraisers  ​ Guided 12th grade students as an adviser ​ Sponsored after school art clubs Managed school wide festivals, in addition to Multicultural events. Education and Training Educational Administration 2011 Prairie View A & M University City , State , US Member of the Texas A & M University System Prairie View Texas Masters of Education – Educational Administration Educational Leadership and Counseling Graduated Summa Cum Laude 4.0 GPA Bachelor of Science : Industrial Design Technology Wentworth Institute of Technology City , State , US Wentworth Institute of Technology  Boston, Massachusetts Bachelor of Science - Industrial Design Technology Mechanical Engineering Technology Women's Technical Institute City , State , US Associates of Applied Science-Mechanical Engineering Technology Women's Technical Institute  Boston, Massachusetts Mechanical and Electrical Drafting Certificate - Mechanical and Electrical Drafting (CAD) Certifications Principal Certification/Mid Management  Art-EC-12  Technology Applications-EC-12 Teacher-Highly Qualified  Teen Leadership Communication Application, Gifted & Talented  Certificate of Recognition for Exemplary Contribution to Harmony Certificate - Mechanical and Electrical Drafting (CAD) Community Involvement World Refugee Day June 21, 2014 -Developed and Implemented Fine Arts activities  Assisted with Houston Community Mural-Denver Harbor Park, sponsored by Museum of Fine Arts Houston-(MFAH) State VASE- Monitor, Presenter and Judge Affiliations Counseling Academic and Professional Honor Society International-Chi Sigma Iota         American Federations of Teachers Union (AFT)   Museum of Fine Arts Houston (MFAH)  Texas Art Education Association (TAEA) Industrial Designers Society of America (IDSA)   Presentations PROFESSIONAL PRESENTATIONS ​ Regional Visual Arts Scholastic Events (VASE) Judge   Interviewer: Regional Texas State Jr. VASE competition Interviewed Middle and High School  art participants and judged their contending art work to be considered for the state VASE completion.           Regional (VASE) Monitor   State (VASE) Presenter Art Presentation/Demonstration: Ebru Turkish Marbling   Demonstrated Turkish Marbling art techniques to hundreds of Texas state art student participants/competitors at the University of Houston –Clear Lake   Leadership Conference: The Economic Security Crisis of Black Women-May 1999   TOPIC: Banking, Investing and Entrepreneurships   Presented how to start and maintain a minority owned small business Skills Fundraising Multi - Task Management Mentoring Community Relations Creative Problem Solving

ARTS

PROJECT CONSTRUCTION MANAGER Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of civil engineering principles and concepts. Construction Manager with [Number] years leading teams of general contractors and laborers on large scale residential and commercial construction projects. Skills Excellent customer relations Subcontractor management Knowledgeable in construction safety Fluent in [arabic-english] Work History Project Construction Manager 01/2002 to Current Company Name – City Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the vice president of production on conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Assisted the vice president of production in the review, approval and archiving of all closeout documents. Determined the project schedule, which included the sequence of all construction activities. Provided safety kits to all construction personnel, which complied with safety protocols for the job site. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems. Implemented systems to improve process efficiency and reduce the project duration. Scheduled all contractors and materials deliveries. Trained and promoted continued education for all onsite crew members. Construction Management for various types of NPCC Projects (Onshore & Offshore) i.e., Storage Tanks, Oil Pipelines, Steel Structures c/w piping systems, Platforms, Jackets, Bridges, Flares, etc. Construction Project and Site Engineer for large CCIC Onshore Construction Projects. UAE Company Name Projects executed were for Abu Dhabi Marine Operating Company (ADMA-OPCO), Abu Dhabi Company for Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Zakum Development Company (ZADCO), Abu Dhabi Gas Liquefaction Company Limited (ADGAS) Saudi Aramco, Total, Qatar Petroleum (QP), Shell, Maersk oil, OXY-Qatar and Oil & Natural Gas Corporation Ltd - India (ONGC). Responsibilities: Reporting to both the Project Management and the Yards Management on Technical, Quality, HSE and resources issues. Oversee the completion of fabrication & Erection works in accordance with contract specification, project planning schedules and approved method statements, construction drawings/cultists, and in accordance with NPCC and Clients HSE standards. Co-ordinate different areas & disciplines activities such as piping, E&I, structures & piping prefabrication and erection activities, painting, pressure vessel, QA/QC inspectors and subcontractors. Coordinating and directing all site activities as per approved schedule and for efficient cost effective management of all resources deployed. Enforce safety rules as per the approved HSE procedures at Site. Liaise and Lead the Rigging section for the performance of major lifts & load-outs for the Projects handled, and provide technical support and guidance as necessary. Control product quality and maintain high standards. Assure that only Approved welders, and Approved Procedures for the specific Project are utilized. Co-ordinate with Client representatives on all matters related to the project activities. Overseeing piping / steel structure fabrication and erection activities for simultaneous multiple projects. Raise Lessons Learnt reports and conduct Risk Assessment studies and ensure their implementation on applicable site activities. Prepare Construction Methods and Procedures as required. Projects executed: EPC Works for Satah Full Field Development Project at Zirku Island (ZADCO) EPC of 12" Flexible Pipeline & Associated Works at Zirku Island (ZADCO) EPC of 42" New Main Oil Line at Zirku Island (ZADCO). Education Bachelor of Arts : Petroleum Engineering 1993 University of Miskolc - City 4 GPA Building Construction Trades Certificate Industrial Design Coursework Accomplishments ONGC B-22 Field Development Project (ONGC- India) OGD-III Upstream Project at Bab (ADCO) Al Shaheen Field Development Project (Maersk Oil Qatar) OGD-III Condensate Storage Tanks Project at Ruwais (TAKREER) Refurbishment of Storage Tank TJA7, TJA18 and Miscellaneous Works at Jebel Dhanna Terminal (ADCO) North East Bab Phase-1 Development Project (ADCO) Major Overhaul of COS Tank 21 at Das Island (ADMA-OPCO) Major Overhaul of COS Tanks 7 & 11 at Das Island (ADMA-OPCO) New Single Point Mooring Loading Facilities (TB-6) at DAS ISLAND (ADMA-OPCO) Marjan Topsides Platforms, Jackets and Living Quarters (Saudi ARAMCO) Fabrication of 4 wellheads in ISDN field with all associated sub-sea pipelines & multi service umbilical (OXY-Qatar) Zakum Crestal Gas Injection Project (ADMA-OPCO) Al Khalij Northern Area Field Development Project. TOTAL) BH-09 WHJ Topsides, Pipelines, Spurlines and Tie-ins (QP ) US-94 WHT Reinstatement Project (ADMA-OPCO) Soroosh & Nowrooz Integrated Development Project (SHELL) Offshore Khuff Gas Development Project (ADMA-OPCO) Replacement of Damaged Boat landing (ADMA-OPCO) New Additional Manifolds at ASAB & BUHASA (ADCO) May'93-Jan'02: Project Construction Engineer Consolidated Contractors INT'L Company ( CCIC ) Projects executed were for Abu Dhabi Company for Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Abu Dhabi Gas Company (Atheer) and Qatar Petroleum (QP). Responsibilities: Coordinating and directing all site activities as per agreed schedule and for efficient cost effective management of all resources deployed. Enforce safety rules as per the approved HSE procedures. Ensuring that Quality aspects of the Projects are fulfilled properly. Coordinating with Client representatives on all Project related aspects. Overseeing piping / steel structure fabrication and erection activities Projects executed: Onshore Gas Development Project Phase II (UAE) RasLaffan Onshore LNG Project (Qatar) Qatar Gas Onshore LNG Project (Qatar) Upgrading of Khatiya North And South Degassing Station (Qatar) Training Courses attended Professional Project Management Program-PMP, 25 October to 16 November'2009, (Cambridge Educational Institute -Abu Dhabi. Affiliations Member of the Jordanian Engineering Association (1995) Skills Bridges, c, Client, Clients, directing, Engineer, Works, Natural Gas, Oil, painting, Project Management, project planning, Quality, QA, Reporting, Risk Assessment, safety, Shell, specification, technical support Additional Information Personal Information Nationality: Jordan Date of Birth: 06 June, 1968 Marital Status: Married Number of Dependents: 3

CONSTRUCTION

HR COORDINATOR Summary Motivated professional seeking a career in outsides sales.  Self-starting, driven, persuasive, and positive attitude is sure to be an asset to any company.  Trilingual: English, Spanish and French. Exceptional listening skills and customer focused attitude has proven to have profitable outcomes. Highlights Sales Strong lead development skills Goal-oriented Persuasive communication expertise Multi-task management Project Management Payroll System Expertise Creative Problem Solving Staff development/training Client relations Internal Auditing Reporting Business Development HRIS Expertise Accomplishments Top seller in several contests Consistently surpassed sales dollar quota  Experience HR Coordinator January 2011 to Current Company Name － City , State Review federal and state laws to confirm and enforce company compliance for 9 offices Maintain all I-9 records, address inquires from employees and management regarding new-hire activity and ongoing employee relation issues Work with senior-level management to create fair and consistent HR policies and procedures Create and manage more than 285 confidential personnel records Run the semi-monthly payroll process Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments Successfully led key implementation for time and attendance, on-boarding and core payroll systems which led to reduction of overall cost and time Lead yearly open enrollment training sessions with employees on benefit program updates Work with outside vendors to enhance employee programs Support 285 employees at all levels, including executive leadership Conduct all new hire orientation and ensure all proper paperwork is complete Create monthly and weekly headcount reports for executives Arrange all travel itineraries for candidates and new hires Manage and maintain all time and attendance records HRIS administrator Enter all payroll maintenance Provide on-site training Event coordinator Ex-patriate liaison Ceate yearly compensation spreadsheets for executive review Communicate effectively with employees through email and Intranet announcements Maintain company congratulatory gift programs and dinners and much more... Server October 2009 to January 2011 Company Name － City , State Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales Server July 2004 to October 2009 Company Name － City , State Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales Instructor August 2004 to August 2006 Company Name － City , State Instructed two first year University French classes; Created and administered all assignments and exams; Recorded grades using Blackboard system; Led study groups to achieve maximum results; All students successfully completed the course with C or above; Recommended to instruct a two course prep my second year; Recommended to instruct a second level summer school course; Required to take three graduate courses in conjunction with instructing two courses; Held at least six office hours per week. Education Bachelor of Arts : Business Translation/French , 2004 Northern Illinois University － City , State GPA: GPA: 3.8 Business Translation/French Skills Carl Henry MODERN Sales Training, Client-focused, Effective communication skills, Event management, Leadership, Microsoft Office proficient, Self -starter, Troubleshooting, Problem solving, Organized, Detail oriented, Sensitive to customer needs, Ultimate Software Payroll and HRIS expertise, Kronos Time and Attendance expertise, Paychex proficient, NETtime proficient

HR

ASSISTANT BANKING CENTER MANAGER Executive Summary Results-focused management professional offering 6 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Core Qualifications Microsoft Certified, 120+WPM Top-rated sales performer Training and development Experience using various corporate software systems (Hummingbird, C-Net, Touch pointe, etc.) Proficient in E-Automate Digital software Proficiency with Microsoft Office Suite and web-based reporting tools Budget development Operations management Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Top 10% Performer in Sales, Loans and Operations Platinum Loan Award NMLS Certified Skills Detail-oriented excellent problem solving skills and extensive social media marketing experience. Results-oriented with the ability to lead organizations to successful product launches and higher revenues. Expertise in developing client relations. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. Creative with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player Account maintenance Business recovery and sustainability Operations analysis Procedure and process review and development Automate, banking, Budget development, business development, C, CoachING, Cold Calling, Excellent Communication, credit analysis, clientele, customer service,marketing, mergers, Microsoft Certified, Microsoft Office Suite, Fast learner, reporting, retail, risk analysis, selling, sales, strategic alliances Professional Experience Company Name City , State Assistant Banking Center Manager 01/2010 to Current Financial reporting Bank reconciliations Knowledge of commercial law Negotiation skills Complex problem solving skills Needs assessments Creative design Strategic planning Sales and Marketing Increased annual gross sales by 15%. Developed direct mass mailings which resulted in 8% growth of customer base. Sales and Promotion Achieved status as one of the top 10 performers in the region. Assisted in planning and executing promotional events. Client Interface Managed accounting close, accounts payable, and financial reporting for multiple clients. Profile management position accountable for soliciting business accounts and Developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for Commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk Analysis and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Manage Staff, and Compliance throughout Banking Center Coach staff in profile management, compliance, balancing Prepare for quarterly audits Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Manages All Staff , follows HR and corresponding Governance Managed banking center during mergers and acquisition Multi-Task, Handled Risk and Operations Achieving beyond expected quota each quarter. Company Name City , State Sr. Financial Banker 07/2007 to 01/2010 Profile management position accountable for soliciting business accounts and developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Achieving beyond expected quota each quarter. Company Name State Sr. Financial Service Rep 11/2003 to 07/2007 Directed daily operations for retail banking, including branch sales, business development, customer service, and credit analysis. Managed a staff of customer service representatives and tellers. Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers. Counseled corporate clients and high net-worth individuals with regard to their borrowing needs. Highlights: Joined BBVA Compass as a Part-Time teller, Promoted to Senior Teller, and then Sr. Financial Rep within 2 years. Transferred to Capital One, Na. To further my career in Banking. Education Bachelor : Business Finance/ HR Management University of Houston downtown , City , State Associates Houston Community College Affiliations Leadership Development Program-Comerica Bank Junior Achievement Red Cross March Of DImes Breast Cancer Awareness Prior Chamber Member

BANKING

PUBLIC RELATIONS ACCOUNT COORDINATOR Summary Public relations professional possessing excellent project management, leadership and event planning skills with a strong background in brand building public relations. Highlights Relationship building expert Deadline-driven Exceptional writer Exceptional multi-tasker Proficient in Adobe Creative Suite Organized and efficient WordPress Proficient in Adobe Creative Suite Experience Public Relations Account Coordinator Jan 2015 to Current Company Name － City , State Create brand pitch letters and press releases for distribution Solidified top tier placement for brands such as FOX & Friends, USA Today, Yahoo!, AOL and Daily Finance Social media brand manager Casting manager fulfilling multiple media requests such as ABC Nightline Production manager for multiple video projects and events Organize and maintain all press hits Identified brand needs through market research and analysis. Create lists for distribution via Vocus and Cision Account Coordinator Mar 2012 to Jan 2015 Company Name － City , State Organized production of North American Hairstyling Awards, a red carpet event with Giuliana and Bill Rancic, and charged with assisting in all aspects of event planning for major, high-profile promotional events. Provide account management services on a range of beauty-oriented accounts including ECRY NY, PIXI Beauty, NY Streets, Beauty Collection, Beauty Addicts, and Cosmoprof North America. Solidify top-tier online placements for clients, and develop media lists and press kits. Draft pitch letters and organize editorial calendars, coordinate mailings, and send products and press information to publications. Entrusted with management of clients' social media accounts. Public Relations Intern Oct 2010 to May 2011 Company Name － City , State Charged with building press books for clients' media hits, and with creating event press releases for use in driving additional traffic to client sites and businesses. Oversaw three-part red carpet event with Nicky Hilton when she hosted at Chateau Nightclub, and created detailed write-up of event for client's blog. Managed social media accounts via Hootsuite that better leveraged client services. Education Bachelor of Arts , Communication and Journalism 2014 University of Nevada － City , State Marketing, Public Relations and Journalism coursework Skills Account Management Proficient in Vocus and Cision Administrative Experience Familiar with using TVEyes

PUBLIC-RELATIONS

DIRECTOR OF INFORMATION TECHNOLOGY /CHIEF TECHNOLOGY OFFICER Executive Profile Strategic Planning * Security * Compliance * Infrastructure * Database * Telecom Proficient leader who excels in dynamic-demanding environments while maintaining clarity and focus Skilled in development and implementation of digital business technologies including Telecom Strength in creating outstanding customer satisfaction Talented in positive team building that excels in delivering high quality services An innovative technologist with exceptional track record across the entire technology lifecycle Experienced with business acquisitions and mergers Leads with honesty, integrity, respect for others alone with a commitment to excellences Result-oriented with established success Skill Highlights Contract Negotiation for business support and commercial office properties Cloud Technology implementation and deployment Digital PBX, Cellular, Smart Devices and VoIP Technology Deploy and integrate accounting systems to and from varies entities ERP deployment, implementation and development Design & implement complex interactive Web sites including Intranets SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis and deployment Enterprise Application Development and Deployment Enterprise Data Warehouses and SQL Repositories Enterprise Backup, Recovery and Storage Methodologies Enterprise Compliance and Regulatory Solutions Security Analysis and Deployment including cell phones and mobile devices Design, deploy and manage LAN,WAN for data/voice using copper, fiber and wireless networks Client/Servers & Specialty servers such as Citrix and Virtual, etc. Point to Point Wireless Antenna Systems and WiFi deployment Mobile App deployment Retail knowledge with IT deployment and support, Point of Sales & Bar-Coding systems Business Analysis and Process Modeling Lean technology to streamline mission critical business and system processes Zero Based budgeting and EBIDTA Policies & Procedures (ITIL) Project, Network, Asset, Change and Security and Governance Management IT Consulting Professional Experience Director of Information Technology /Chief Technology Officer January 2007 to January 2015 Company Name － City , State Provide expertise, vision and leadership for developing, implementing and executing strategic and tactical information technology initiatives that align with the mission. Identify opportunities/risk and apply best practice in alignment with company strategic plan, goals and objectives. Accountable to design a scalable robust infrastructure with secured platforms for rapid yet controllable office expansion into multiple states. Deliver Enterprise technology advancements in streamlining processes plus data sharing integrations. Cultivate relationships and negotiate contracts with key vendors/suppliers to support all-inclusive corporate and branch offices. Create outstanding customer service satisfaction Support included several businesses; Law Firm, Car Washes, Real Estate holdings and USA Direct Funding. Key Achievements: Moved from fully outsourced IT support to in-house IT. Align company strategic goals and objectives. Recruit, train, and mentor team members. Developed the architecture to implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and develop best practices. Initiate and facilitate relationships across functional and divisional organizations as well as develop relationships with key vendors/suppliers. Establish support for expanding branch offices through-out Pacific Northwest alone with multiple associated companies Development of multiple applications using data mapping to input and extract data from varies databases Provided 7x24x365 data/telecom reliability Migration of physical servers to virtual and cloud based technologies LOS customization providing better data entry, detailed milestones, alerts, dashboard information, etc. Paperless office introductions and deployment CRM implementation with integration to LOS (Loan Origination Software) ERP implementation using data repository technology MPLS private network implemented for data and VoIP phone system developing a virtual company network with 4 digit calling, Instant messaging, video conferencing and unified communications both internal and bridged to cell phones and smart devices Companywide deployment of NEC VoIP phone system Companywide training center deployment Lean Office deployment and data modeling to locate and improve processes (never-ending improvements) Intranet designed/Implemented provided sharable information company wide Designed/Implemented high performance secured data network including fail-over redundancy Enterprise Disaster Recovery plan along with Business Continuity Plan Implementation High speed printers and imaging technologies Implementation Evaluate both established and emerging technologies to enhance current technologies and architecture Implemented Electronic Data Integration to Accounting, internal and external websites with SQL data repositories Performed compliance and regulatory solutions to align business to compliance standards Deployed security risk monitoring and management systems Deployed user support ticketing system with inventory/asset tracking and remote user management. Manager/Director January 2000 to January 2006 Company Name － City , State Ensure full delivery of all IT initiatives for an international spa manufacture including retail markets. Responsible for IT directives in alignment with company strategic plan. Recruit, train, and mentor technology team members. Develop and implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and development. Initiate and facilitate relationships across functional and divisional organizations as well as developed relationships with key outside vendors/suppliers. Member of Strategic Planning, Budget and ESOP committees. Key Achievements: Infrastructure Development. Systems and infrastructure required complete reconstruction without interruption to daily business. Below reflects only a few of many successful achievements. Implemented Nortel PBX System with VoIP Switching. System provided linking to several different off-site divisions enabling a call to be transferred thru-out the company. Successfully design, development and integration several mission-critical applications providing sharable information and maintaining data integrity. Implemented and mentored an outstanding support team. Implemented MAS200-500 accounting with customized features including ERP. Implemented high level data security and provided international data interaction using ISO guidelines. Implemented Supply Chain Security Management Systems. Designed and implemented several high-end Web sites. Established real-time interactive accounting, manufacturing, and vendor information that increased sales, reduced manpower and provided 7x24 information and product ordering to dealers and customers. E-commerce (B2B, B2C, and EDI). Implemented desktop internet faxing providing efficient time usage to end-users, reduced printer support, paper &copper analog lines Successful implementation of Lean Manufacturing and Lean Office providedefficient time management which resulted in higher produced units, reduced inventory waste, and increased the bottom line. Implemented and managed a Tsumani 5 GHz Point to Point, 100TX base full duplex wireless broadband system between Corp. and off-site Marketing and R&D. The technology provided end-users with robust data entry and retrieval times. Added value provided the IT department with better resource utilization. Designed and implemented an ECM program. The application covered cradle to grave information that included inventory, budget, timelines, developments and sign-off. Implemented VPN network between Corp headquarters and Retail Stores Division. Provided consolidation of information, data backups and application software to be hosted at Corp. thus reducing redundant systems, manpower and providing improved service. Education BS : Information Technology Western Oregon University Information Technology Technology Belford University Technology Limited Energy Journeyman * State of Oregon Portland Community College Skills Accounting, accounting systems, streamline, Application Development, B2B, Backup, broadband, budgeting, Budget, Business Analysis and Process, Citrix, Consulting, negotiate contracts, Contract Negotiation, CRM, Client, customer service, data entry, Data Integration, data modeling, Data Warehouses, databases, delivery, Disaster Recovery, due-diligence, E-commerce, EDI, ERP, faxing, features, functional, imaging, information technology, inventory, ISO, IT support, ITIL, LAN, leadership, Lean Manufacturing, Law, Loan Origination, Marketing, mentor, messaging, Office, Migration, Modeling, NEC, Enterprise, Network, networks, Nortel, PBX, phone system, Policies, printer, printers, processes, improve processes, Coding, Real Estate, real-time, Retail, Sales, Security Analysis, Servers, SQL, strategic, Strategic Planning, Supply Chain, user support, telecom, phones, time management, video conferencing, VPN, vision, VoIP, Web sites, websites, WAN

INFORMATION-TECHNOLOGY

MORTGAGE BANKING UNDERWRITER II Experience Mortgage Banking Underwriter II , 04/2017 to Current Company Name – City , State Analyze loan documentation to determine debt to income ratios, verification of assets, and credit risk for applicants seeking to obtain a mortgage. Determined qualifying income from tax returns of self employed borrowers that consist of Sole Proprietors, Partnerships, and S-Corps. Underwrite and apply needed conditions for mortgage applications to ensure customer meets product specifications and guidelines. Review loan documentation for accuracy, completeness, and compliance to Desktop Underwriter (DU) and Loan Prospector (LP) findings. Obtained and completed mandated training for $750,000 lending authority. Senior Remote Underwriter , 11/2016 to 03/2017 Company Name – City , State Analyzed credit risk and financial strength of borrowers to determine credit worthiness and repayment capacity. Presented written and verbal loan decisions detailing the results of risk analysis that support recommendation to approve, suspend, or deny request for mortgage insurance. Underwrote conventional conforming and non-conforming loans. Proposed counter offers for analysis that did not meet Arch MI or investor guidelines. Increased underwriting loan level authority from $417,000 to $750,000. Remote Underwriter , 12/2012 to 10/2016 Company Name – City , State Analyzed income, credit, and collateral documentation making quality risk decisions that comply with Arch MI's Guidelines and Exception Matrix for Mortgage Insurance applicants. Exceeded productivity standards completing 4.5 files per day while increasing loan level from $200,00 to $417,000. Assisted sales team in answering inbound scenario questions relating to credit risk and collateral requirements. Responsible for underwriting Fannie Mae and Freddie Mac loans. Senior Underwriting Support Specialist , 06/2007 to 11/2012 Company Name – City , State Performed monthly audits for the Home Affordable Refinance Program application and Delegated Mortgage Insurance account submissions completed by level 1 and level 2 support staff. Trained new employees in the on-boarding process for remote underwriting. Developed best practice guidelines as new employees were integrated into CMG's imaging system. Developed procedures to process the Home Affordable Refinance Program. Recipient of the PMI Mortgage Insurance Diamond award for outstanding and stellar work performance. Performed data entry for master policy requests and billed contract underwriting submissions. Performed administrative duties for management team. Underwriting Support Specialist II , 01/2005 to 05/2007 Company Name – City , State Managed Underwriting Operations workflow to ensure underwriting turn times were met and files were distributed to underwriting pipeline. Registered and prepared incoming files for underwriting. Responsible for Operating switchboard that consisted of 50 working extension in a call center environment. Collaborated with the IT department to ensure computer systems and software issues were resolved in a timely manner. Prepared pre-approval of clients and requests for credit reports. Underwriting Assistant , 06/2001 to 12/2004 Company Name – City , State Performed data entry for delegated Mortgage Insurance requests that require company accuracy rating of at least 95% to 100%. Correspond to customer inquiries regarding status requests and underwriting decision. Purchased and managed office supplies operating as inventory clerk and shipping clerk. Managed shipping process and shipping logs for off-site file retention. Work History Mortgage Banking Underwriter II , 04/2017 to Current Company Name – City , State Analyze loan documentation to determine debt to income ratios, verification of assets, and credit risk for applicants seeking to obtain a mortgage. Determined qualifying income from tax returns of self employed borrowers that consist of Sole Proprietors, Partnerships, and S-Corps. Underwrite and apply needed conditions for mortgage applications to ensure customer meets product specifications and guidelines. Review loan documentation for accuracy, completeness, and compliance to Desktop Underwriter (DU) and Loan Prospector (LP) findings. Obtained and completed mandated training for $750,000 lending authority. Senior Remote Underwriter , 11/2016 to 03/2017 Company Name – City , State Analyzed credit risk and financial strength of borrowers to determine credit worthiness and repayment capacity. Presented written and verbal loan decisions detailing the results of risk analysis that support recommendation to approve, suspend, or deny request for mortgage insurance. Underwrote conventional conforming and non-conforming loans. Proposed counter offers for analysis that did not meet Arch MI or investor guidelines. Increased underwriting loan level authority from $417,000 to $750,000. Remote Underwriter , 12/2012 to 10/2016 Company Name – City , State Analyzed income, credit, and collateral documentation making quality risk decisions that comply with Arch MI's Guidelines and Exception Matrix for Mortgage Insurance applicants. Exceeded productivity standards completing 4.5 files per day while increasing loan level from $200,00 to $417,000. Assisted sales team in answering inbound scenario questions relating to credit risk and collateral requirements. Responsible for underwriting Fannie Mae and Freddie Mac loans. Senior Underwriting Support Specialist , 06/2007 to 11/2012 Company Name – City , State Performed monthly audits for the Home Affordable Refinance Program application and Delegated Mortgage Insurance account submissions completed by level 1 and level 2 support staff. Trained new employees in the on-boarding process for remote underwriting. Developed best practice guidelines as new employees were integrated into CMG's imaging system. Developed procedures to process the Home Affordable Refinance Program. Recipient of the PMI Mortgage Insurance Diamond award for outstanding and stellar work performance. Performed data entry for master policy requests and billed contract underwriting submissions. Performed administrative duties for management team. Underwriting Support Specialist II , 01/2005 to 05/2007 Company Name – City , State Managed Underwriting Operations workflow to ensure underwriting turn times were met and files were distributed to underwriting pipeline. Registered and prepared incoming files for underwriting. Responsible for Operating switchboard that consisted of 50 working extension in a call center environment. Collaborated with the IT department to ensure computer systems and software issues were resolved in a timely manner. Prepared pre-approval of clients and requests for credit reports. Underwriting Assistant , 06/2001 to 12/2004 Company Name – City , State Performed data entry for delegated Mortgage Insurance requests that require company accuracy rating of at least 95% to 100%. Correspond to customer inquiries regarding status requests and underwriting decision. Purchased and managed office supplies operating as inventory clerk and shipping clerk. Managed shipping process and shipping logs for off-site file retention. Education High School Diploma : Accounting and Bookkeeping , 06/2000 George Westinghouse Career Academy - City , State Participant in the Retail and Education Alliance for the Development of Youth. (R.E.A.D.Y. Program) Summary Mortgage Underwriter with 17 years of work experience who adapts to change. Self-motivated with exceptional customer service skills and a determined work ethic. Excels in problem solving, results driven, customer service, great verbal and written communication. Core competencies includes Risk Analysis, Credit Evaluations, Financial Reporting, Data Entry, 10-Key Data Entry, Billing, and Administrative support. Highlights Administrative duties Call center Credit Credit Rrisk Credit risk Clients Data entry Documentation Financial Imaging Insurance Inventory Loan documentation Mac Office Quality Retail Risk analysis Sales Shipping Switchboard Tax returns Underwriter Underwriting Workflow Written Skills Administrative duties, call center, credit, credit Rrisk, credit risk, clients, data entry, documentation, financial, imaging, Insurance, inventory, loan documentation, Mac, office, quality, Retail, risk analysis, sales, shipping, switchboard, tax returns, Underwriter, Underwriting, workflow, written

BANKING

BUSINESS DEVELOPMENT ASSOCIATE Summary Extremely determined, outgoing, and passionate professional with proven ability to build rapport with clients.  Strong communication and interpersonal skills make the candidate successful in seamlessly working with clients, staff members, and other professionals in various areas across different job levels.  ​ Experience Business Development Associate 12/2015 to Current Company Name City , State Contact new and existing clients to discuss how specific products could meet their needs. Identify issues with existing marketing material to drive process improvements. Collaborate with key client stakeholders and document organizational challenges and business objectives to define client requirements. Prepare ad-hoc presentations and proposals for internal projects and external clients. Conduct root cause analysis in order to identify data integrity issues and needed adjustments to Tableau's management reporting dashboards. Senior Financial Analyst 08/2014 to 12/2015 Company Name City , State Worked in partnership with key multi-functional stakeholders to identify risk, develop remediation strategy and assist in the implementation of effective control structures to help mitigate potential risk. Gathered rules and requirements from the Corporate Operational Risk team to successfully implement the enterprise wide Spreadsheet Policy; validated attribute data for over 1,000 spreadsheets, performed risk assessments and gap analysis with all GBAM Finance lines of business teams within a six-month time frame. Developed and led internal control training programs for management and employees responsible for conducting key controls and self-assessments across all business lines. Operations Analyst 11/2009 to 07/2014 Centrally managed an internal enterprise web-based application and acted as a trusted point of contact for over 2,000 users. Successfully on-boarded and trained new users and provided continuous support for existing users on system enhancements and evolving functionality Successfully managed the activities of 4 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer  issues. Developed, implemented and monitored programs to maximize customer satisfaction. Prepared and provided detailed monthly departmental reports and updates to senior management.  Developed rapport with the user base by handling difficult issues with professionalism. Led global User Acceptance Testing (UAT) for application improvements; managed enhancements and successfully coordinated testing results with business and development teams. Education BBA : Management May 2009 James Madison University City , State Skills Microsoft Office Suite Visio SharePoint Zendesk

BUSINESS-DEVELOPMENT

LABORER Summary To utilize the knowledge and experience to obtain a management level position in an organization; leveraging my abilities to increase the success of the organization that in return allows advancement and personal achievement. Highlights Dependable and reliable worker Ability to assess and solve problems quickly Extensive experience with project management Self-Starter and able to maintain motivation with little/no supervision Works well as team lead or member of a group Detail oriented Vastly creative Quick adaptation to new tasks or direction Ability to work in stressful conditions Ability to multi-task in fast pace environment Ability to successfully meet project deadlines Organized Highly motivated Accomplishments Army Commendation Medal-received 4 times Van Autreve Award Runner-up Experience February 2015 to Current Company Name City , State Laborer Laborer duties consisted of forming and pouring concrete for sidewalks, floors, commercial parking lots and walls. Able to load and unload material, grading and digging while operating a skid loader. While working for Nehring I maintained a level of safety and completed projects on time. I have the ability to read and understand blue prints and implement any onsite changes that may be required. March 2007 to April 2015 Company Name Engineer Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. July 2006 to July 2006 Company Name City , State Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Education Naval Construction Training Center City , State , US Basic Combat Training Military Advanced Individual Training – Engineering August 2007 Naval Construction Training Center, Gulfport, MS -- Honor Graduate Basic Combat Training June 2007 Fort Leonard Wood, MO Southeast Community College City , State , US A.A.S Building Construction, A.A.S April 2007 Southeast Community College, Milford, NE Recognition and Awards Army Commendation Medal-received 4 times Army Achievement Medal-received 4 times Good Conduct Medal-received 2 times Noncommissioned Officer Academy Ribbon Certificate of Achievement Certificate of Achievement-received 4 times Van Autreve Award Runner-up Silver De Flury Army Service Ribbon National Defense Service Ribbon North Atlantic Treaty Organization Ribbon Afghanistan Campaign Medal Overseas Ribbon Overseas Expeditionary Ribbon Noncommissioned Officer Academy Ribbon Combat Action Badge Military Experience March 2007 to April 2015 Company Name United Sates Army: Engineer March 2007-April 2015 Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. Nissen Construction: Carpenter, Ankeny, IA July 2006 Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Professional Affiliations Afghanistan Campaign Medal Skills Deployment, Engineer, Million, Project Management, Security, Detail Oriented, Managerial, Problem Solving, Self-starter, Team Lead, Concrete, Loader, Training, Cabinets, Finishing, Award

CONSTRUCTION

INFORMATION TECHNOLOGY CONSULTANT Highlights Software: MS Word, Outlook, PowerPoint, Excel, Access, CRM, Adobe Acrobat XI Professional, Snag-ItTM, Hot Docs (legal document generation software), MS Windows XP/Vista/7/8, MS Windows Server 2000/2003. Hardware: Build, repair and upgrade desktop computers. Repair and upgrade laptop computers. Install and setup servers, printers and routers. Experience Information Technology Consultant , 12/2009 to 02/2016 Company Name － City , State Basic computer network setup and troubleshooting. Install software and printers. Computer repair and upgrade for individuals. Microsoft Excel spreadsheet creation. Accomplishments: Setup network for small non-profit organization. Created organizational spreadsheets for daily operations and marketing for small businesses. Upgraded SQL and Time Matters for Edward S.Clay, P.A. Office Administrator/Billing Assistant , 08/2015 to 01/2016 Company Name － City , State Assisted with administrative duties in the operations departments. Created airtime spreadsheets and assists with revenue reporting. Assisted with data entry into an internal billing system (UCAP). Assisted with downloading various airtime carrier's invoices and data files. Assisted with monthly airtime billing using UCAP. Assisted with the activation/deactivation of SIMs/devices. Ran usage and airtime reports as requested by the customer. Reconciled each carrier's charges to UCAP output. Placed orders, received and shipped packages. Funding & Settlement Coordinator/Office Manager , 08/2011 to 08/2015 Company Name － City , State Responsible for getting clients' assets re-titled into their respective trusts. Enter client data onto database and legal document generation software. Build long-term relationships with trust maintenance clients. Order office supplies and legal document supplies. Answer phones. Assist clients with questions, problems and concerns. Greet clients when visiting office for a meeting. Schedule appointments. Manage attorney's calendar. Print legal documents and prepare delivery binders. Review legal documents for formatting errors and missing information. Witness clients' signatures on legal documents. Notarize certain signatures. Generate funding instructions for trust clients both Family Legacy and "Documents Only" clients. Troubleshoot and maintain computer network and workstations. Accomplishments: Develop great working relationships with trust maintenance clients. Growth in client base of 73% during employment period. Manage the probate process for multiple estates at the same time while also overseeing the funding of assets to new and existing clients for revenue generation. Manage the office, performed Client Services Coordinator tasks and handled Funding & Settlement Coordinator tasks alone on a daily basis. Student Operations Specialist , 01/2002 to 12/2009 Company Name － City , State Prepared student reports for multiple state regulatory agencies and national accreditation agency, ACCET (Accrediting Council for Continuing Education and Training.) Answered phones. Data entry of new enrollments and materials assigned to each. Reported inventory and distribution of student classroom materials data to CFO on a monthly basis. Developed complex spreadsheets to analyze qualitative and quantitative data using Excel and Visual Basic. Published & updated student policy catalog. Responsible for protecting students' privacy when records were requested by third parties. Managed course scheduling for all 25 schools as well as all student records and transcripts. Reviewed feedback from potential students after first visit to school for quality control purposes. Maintained records of complaints. Collaborated on written responses. Accomplishments: Saved company over $4 million by strengthening controls on textbook inventory. Developed system of student records collection and storage electronically on company database through collaboration with programmers. Created process and form for third-parties to request student records in accordance with FERPA (Federal Education Right to Privacy Act). Managed the class schedules in all 25 schools using MS Excel advanced formulas and Visual Basic programming. Information Technology Coordinator , 05/1996 to 05/2001 Company Name － City , State Responsible for installation and troubleshooting Windows 2000 workstations, hardware, printers, peripherals, and software. Managed telecommunications system administration, programming, and troubleshooting. Trained brokers and new employees on system and applications. Processed stock certificates and checks for deposit into respective client account. Answered main phone and directed calls to requested personnel. Supervised Operations staff of two cashiers and one receptionist. Maintained records for annual audits and SEC regulation compliance. Resolved trade errors committed by brokers. Balanced error accounts for all branches. Earned series of fast-track promotions from New Accounts Clerk, Lead Cashier, Operations Manager, to IT Coordinator. Entrusted with maintaining accuracy and credit/debit balance of millions of dollars in client accounts. Became primary technical troubleshooter and "go to" person for entire Lutherville branch (93 work stations) as well as 6 remote satellite offices. Education Certificate of Completion, Microsoft Certified Systems Engineer Training, ComputerTraining.Com : January 2002 B.S : Business Finance , January 1991 Towson University － City , State Business Finance Maryland Notary Public (Commission Expires August 26, 2018) Microsoft Certified Systems Engineer : February 2002 Skills administrative duties, Adobe Acrobat, Schedule appointments, asset management, agency, attorney, balance, Basic, billing, billing system, Cashier, catalog, Com, Computer repair and upgrade, Hardware, Council, credit, CRM, Client, clients, Data entry, database, debit, delivery, fast, financial, information technology, inventory, laptop computers, Law, legal, legal documents, marketing, materials, Access, Microsoft Certified Systems Engineer, Microsoft Excel, MS Excel, Excel, office, Outlook, PowerPoint, MS Windows, Windows 2000, 2000, MS Windows XP, MS Word, network setup, network, Notary Public, Order office supplies, organizational, peripherals, personnel, printers, profit, programming, quality control, receptionist, reporting, routers, scheduling, servers, SIMs, Software engineering, Install software, spreadsheets, spreadsheet, SQL, system administration, telecommunications, phones, phone, Answer phones, Troubleshoot, troubleshooting, upgrade, Vista, Visual Basic, Visual Basic programming, written

INFORMATION-TECHNOLOGY

STAFF ACCOUNTANT Executive Summary Motivated, enthusiastic and cheerful seeking a position that involves community, assisting city residence and positively interacting with people. Experienced leader and Supervisor. Analytical and detail-oriented financial manager with over 26 years of expertise in government accounting and financial management. Hardworking, detail oriented, honest, effective and outgoing. Authorized to work in the US for any employer Core Qualifications Supervision and training Sound judgment Budget Allocation Calm under pressure Team Player Training and Development Administrative Skills Budget Analsis Budget Development Budget Forcasts Professional Experience 01/2015 to 01/2016 Staff Accountant Company Name － City , State Maintain accurate timely accounting records for all entities and includes implementation of accounting policies and procedures. Plan, develop and implement procedures for more efficient, accurate, informative and timely financial reporting that can provide management with the tools to effectively direct the organization. Reconcile and review accounts, balance sheets and invoices. Ensure that all invoices are auditable and supported by request, approval, invoice and receipt of material request. Determine estimated costs by expense account code required for 6 month budget cycle. Receive and review and make proper payments on incoming invoices. 01/2012 to 01/2015 Federal Accountant Company Name Responsible for recording and depositing federal payments. Responsible for certifying outgoing payments. Responsible for posting To By Other (TBO's) transactions to balance with U.S. Treasury. Tasked ensuring end-of-month financial reports balance with government financial systems. Responsible for compiling daily balancing reports for daily reconciliation of funds. 01/2003 to 01/2011 Resource Officer Company Name Responsible for the recording, reporting and reconciling over $200,000,000.00 of expenditures within the U.S. Marine Corps Accounting system. Retired from USMC after 24 years of service. Ensured completion of all levels of the accounting cycle to include commitments, obligations, expenses and liquidations for both MFP-11 and MFP 2 appropriations. Ensured the validity and accuracy of financial records by maintaining continuous oversight of all accounting transactions and policy as required by regulation. Supported the commands financial plan by ensuring the proper executing and recording of accounting transactions in clearly defined categories. Formulated and supervised the execution of policies and procedures pertaining to the accounting Marine Corps operating forces and supporting establishments. Identified and initiated corrective accounting action in SABRS, HQMC and USSOCOM when necessary. Established an accounting training program ensuring proper accounting training to all fund managers to properly utilize accounting and supply systems in MARSOC to better support the operators requirements. Coordinated and conducted all fiscal assist visits to MARSOC fund holders. Provided accounting structure and authorizations in the Defense Travel System (DTS). Liaison to both USMC and USSOCOM for all accounting systems issues. Supervised staff of over 30 to include both civilian and military personnel. Briefed Commanders, senior military officials and financial analysts about financial and regulatory matters. Inspected accounting systems for efficiency, effectiveness, and use of accepted accounting procedures and policy to record transactions. Formulated and supervised the execution of policies and procedures pertaining to the accounting for appropriated funds supporting the U.S. Marine Corps Forces, Special Operations Command (MARSOC), Marine Corps operating forces and supporting establishments. 01/1987 to 01/2003 Financial Management Resource Analyst Company Name Complied with federal, state, and Department of Defense (DOD) policies, procedures, and regulations. Compiled statistical, financial, accounting or auditing reports and tables pertaining to expenditures, accounts. payable and receivable. Coded documents according to company procedures. Reconciled or noted and reported discrepancies found in records. Education 2008 Bachelor of Science : Management Park University － City , State Management Personal Information Service Country: United States Branch: USMC Rank: Chief Warrant Officer 3 Interests September 1987 to December 2011 Accounting Officer for MARSOC-Camp Lejuene Skills accounting, accounting systems, Accounting system, accounts payable and receivable, auditing, balance, balance sheets, budget, DTS, financial, financial reports, financial reporting, funds, government, personnel, policies, reconciling, recording, reporting, tables, Treasury Additional Information MILITARY SERVICE Service Country: United States Branch: USMC Rank: Chief Warrant Officer 3 September 1987 to December 2011 Accounting Officer for MARSOC-Camp Lejuene Commendations: 4th award AWARDS Navy & Marine Corps Commendation Medal Marine Corps Good Conduct Medal Joint Service Medal Navy and Marine Corps Achievement Medal Sea Service deployement Medal Joint Service Achievement medal National Defense Service Medal Global War on Terror Medal Selected Marine Corps Reserve Medal Meritorious Service Medal ADDITIONAL INFORMATION Actively seeking employment

ACCOUNTANT

DIGITAL MARKETING MANAGER Summary Creative manager with a proven record of driving revenue gains and brand awareness through digital marketing and social media. For example - increased website traffic an average 43% across 15 clients via email nurturing, social media campaigns, and strategic landing pages. Highlights Microsoft Office Suite; Adobe Creative Suite; IBM Marketing Cloud, Google Analytics, Act-On   Social Media: LinkedIn, Facebook, Twitter, Google+, Pinterest, Wordpress, Instagram, YouTube HTML, CSS, JavaScript, PHP, SEO, Keywords Experience Digital Marketing Manager November 2016 to Current Company Name － City , State Acquired to strategize, build, and manage cross-channel marketing campaigns to enhance client's retention and growth, as well as internal lead generation. Develop and monitor end-to-end digital marketing campaigns using the integrated IBM Marketing Cloud automation platform. Build strategic microsites, landing pages, and automated email programs utilizing customized datasets based on each client's target audience and/or current client base. Data Analyst February 2016 to November 2016 Company Name － City , State Hired to manage and strategize target market data structuring and reporting for all clients around the world, current and prospective, to enhance their lead generation platform. Configured custom data sets of 10,000 to 20 million records, and detailed analytical reports utilizing MySQL and the Social123 virtual platform. Data Director/Digital Strategist November 2014 to October 2015 Company Name － City , State Initially hired to manage email nurturing and LinkedIn marketing campaigns for seven clients of various industries and target markets. Quickly introduced strategic management to data structuring for new and prospective clients to enhance lead generation. Managed data budget of $500,000 over all sources to enhance target market for 80 clients through email nurturing and digital marketing campaigns. Increased lead generation and ROI through targeted email campaigns, including $10,000 of added contracts in one month for one client. Grew LinkedIn connections by engaging likeminded groups and target audience, building a strong industry network, and distributing valuable content. Partnered with Act-On to improve interface efficiency and productivity. Produced custom graphic materials (Photoshop) and landing pages (HTML & Vidyard) to increase brand recognition, open rates, and clickthrough responses. Developed strategic reporting platform in Microsoft Excel to closely monitor cumulative information from Google Analytics and Act-On Dashboard. Administrator February 2011 to November 2014 Company Name － City , State Recruited as human resources advisor and technology expert. Challenged to create consistent, modernized reporting and operations for 25 hotels around the country. Improved annual budgeting for all properties by developing comprehensive formulas and strategies within Microsoft Excel. Created distinct brand strategies with grand opening events and charitable donations, through the use of print ads, website updates, and digital campaigns. Enhanced hotel productivity through implementation of upgraded computers, PMS software, and IP credit card processors. Marketing Specialist October 2010 to January 2011 Company Name － City , State Acquired to assist the business development operations by managing design of catalogs, websites, social media channels, product photography, and tradeshow presence. Established a new public image for the product line and developed catalogs, e-commerce website, advertisements, fliers, newsletters, and internal press releases. Enhanced tradeshow presence and brand awareness by designing custom booth graphics and organizing charitable marketing relations. Increased YouTube subscribers by 20% with website clickthroughs and social media sharing. Marketing Specialist & Senior Account Manager November 2006 to September 2010 Company Name － City , State Initially hired to create graphic projects and build websites for local businesses, before quickly being promoted to a managerial role overseeing the marketing and sales operations. Developed brand identity for internal divisions and area businesses, produced tailored websites, digital advertisements, press releases, email campaigns, and SEO and content management. Increased annual revenue by 40% through development of custom integrated e-commerce site, tradeshow attendance, and outsourced services to local ad agencies, thus transforming the marketing department from a cost center to a revenue producer. Improved efficiency by as much as 300% after reengineering processes, writing detailed manuals for clients, and retraining team members. Finished project months ahead of schedule as a result. Generated partnerships with AmericInn International and US Navy/Air Force Gateway. Reformed target outreach with first processes of social media campaigns via YouTube and Twitter, recording and photographing product uses. Designed custom interface for hotel franchises to increase property and brand awareness. Education Bachelor of Arts : Graphic and Web Design , 2006 Upper Iowa University Graphic and Web Design 3.8 graduated 'Cum Laude' Personal Information Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, and quick to learn new skills. Learn more at https://www.linkedin.com/in/teralynnmyers. Skills Adobe Creative Suite, Photoshop, ad, advertisements, ads, Air Force, automation, brand identity, budgeting, budget, business development, catalogs, content, content management, contracts, Creative Writing, credit, CSS, client, clients, designing, e-commerce, email, Gateway, Google Analytics, Graphic Design, graphics, graphic, HTML, human resources, PHP, IBM, image, IP, JavaScript, managerial, managing, Marketing Strategy, marketing, market, marketing and sales, materials, Media Relations, Microsoft Excel, Microsoft Office Suite, MySQL, Navy, network, newsletters, organizing, Photography, press releases, processes, processors, producer, Project Management, recording, reengineering, reporting, strategic, strategic management, Web Programming, Website Development, website, websites Additional Information Personal traits: Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, and quick to learn new skills. Learn more at https://www.linkedin.com/in/teralynnmyers.

DIGITAL-MEDIA

SOFTWARE DEVELOPER Professional Summary Enthusiastic computer engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Technical professional with complete understanding of entire software development life cycle. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in c#, python, HTML, SQL, node.js/javascript and working knowledge of Restful API design & implementations. Fluent in English and Turkish and accustomed to working with cross-cultural, global teams. Skills C#, HTML, CSS, JavaScript, 5 years of experience SQL, 5 years of experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization Net API CSS Clients Database development Designing English HTML Image processing JavaScript Leadership Marketing MatLab C# Office Windows Project management Speaker Python Sales Search Engine Optimization Spanish SQL System architecture Turkish User Interface Web site Written Work History Software Developer , 12/2015 to Current Company Name – City , State Project was tasked to design an Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay and Shopify. API's were integrated. The system records the end to end process. A scalable system architecture to support high-availability Internet site with various internal applicationswas key. My responsibilities were:. Integration of marketplace APIs. Coordinated with project management staff on database development timelines and project scope. Revised, modularized and updated old code bases to modern development standards. Authored code fixes and enhancements for inclusion in future code releases and patches. The successful launch of these applications enabled company growth of 30%. Computer Engineer Intern , 06/2013 to 09/2013 Company Name – City Tested the User Interface for Web site and provided feedback to increase user satisfaction, reduce reaction time and improve site mappings. Executed Performance testing on internal applications, documented results and maintained logs. Computer Engineer Intern , 06/2012 to 09/2012 Company Name – City Our team has created an application for Turkish Patent and Trademark Office using MatLab, C#, SQL and HTML. My responsibilities within that team was:. Developed the FAQ and Support part of the web site. Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed. Tested and documented prototypes and standard products. Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management. PROJECTS Question Answering System: As the sole resource on this project created a windows application with Phyton for COVID-19 related questions using BERT and ELMO language models. The Frameworks were Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective of this project was to analyze communication structures, employee relationships and suspicious transactions by designing and implementing a data visualization tool. The dataset included the VAST Challenge 2019 dataset with over 100,000+ data. The Frameworks were Flask, Pandas and the Language was Phyton. My responsibilities were data cleansing and data categorization. From the data visualization Leadership was able to get insight in the growth, sales, costs and make decisions towards better performance. Pre-Assess Melanoma: The objective of the project was to create a system that could pre-assess malignant melanoma using Matlab Language and image processing algorithms. The system was trained with the images of malignant and healthy images. My responsibilities included all development, testing and training. The User Interface was the responsibility of other team member. This system enabled the users to seek healthcare at earlier stages of melanoma. Education IN : Expected in 06/2021 Rowan University - City , State Bachelor of Science : Computer Engineering , 06/2015 Selcuk University - City Master of Science State Work History Software Developer , 12/2015 to Current Company Name – City , State Project was tasked to design an Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay and Shopify. API's were integrated. The system records the end to end process. A scalable system architecture to support high-availability Internet site with various internal applications was key. My responsibilities were:. Integration of marketplace APIs. Coordinated with project management staff on database development timelines and project scope. Revised, modularized and updated old code bases to modern development standards. Authored code fixes and enhancements for inclusion in future code releases and patches. The successful launch of these applications enabled company growth of 30%. Computer Engineer Intern , 06/2013 to 09/2013 Company Name – City Tested the User Interface for Web site and provided feedback to increase user satisfaction, reduce reaction time and improve site mappings. Executed Performance testing on internal applications, documented results and maintained logs. Computer Engineer Intern , 06/2012 to 09/2012 Company Name – City Our team has created an application for Turkish Patent and Trademark Office using MatLab, C#, SQL and HTML. My responsibilities within that team was:. Developed the FAQ and Support part of the web site. Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed. Tested and documented prototypes and standard products. Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management. PROJECTS Question Answering System: As the sole resource on this project created a windows application with Phyton for COVID-19 related questions using BERT and ELMO language models. The Frameworks were Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective of this project was to analyze communication structures, employee relationships and suspicious transactions by designing and implementing a data visualization tool. The dataset included the VAST Challenge 2019 dataset with over 100,000+ data. The Frameworks were Flask, Pandas and the Language was Phyton. My responsibilities were data cleansing and data categorization. From the data visualization Leadership was able to get insight in the growth, sales, costs and make decisions towards better performance. Pre-Assess Melanoma: The objective of the project was to create a system that could pre-assess malignant melanoma using Matlab Language and image processing algorithms. The system was trained with the images of malignant and healthy images. My responsibilities included all development, testing and training. The User Interface was the responsibility of other team member. This system enabled the users to seek healthcare at earlier stages of melanoma. Publications English for Science, Technology, Engineering, and Mathematics University of Virginia Darden School of Business Getting Started: Agile Meets Design Thinking University of Pennsylvania Biology Meets Programming: Bioinformatics for Beginners Coursera Course Certificates Languages Fluent in written and spoken English Spanish B1 level Native speaker of Turkish Skills C#, HTML, CSS, JavaScript, 5 years of experience SQL, 5 years of experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization, Net, API, CSS, clients, database development, designing, English, HTML, Image processing, JavaScript, Leadership, Marketing, MatLab, C#, Office, windows, project management, speaker, Python, sales, Search Engine Optimization, Spanish, SQL, system architecture, Turkish, User Interface, Web site, written

AGRICULTURE

COMMUNICATIONS COORDINATOR Summary Creative and highly-motivated Communications and Marketing professional with experience creating engaging and interesting work that achieves results. Highlights Adobe Photoshop, InDesign, Illustrator, Experience with mobile applications, Microsoft Office Suite Constant Contact and Mailchimp Etapestry Accomplishments 2015 Folio Magazine: Eddie Award Finalist - Association / Non-Profit (B-to-B) – Single Article – Less than 6 Issues [VPP Participants' Association's magazine—The Leader] Raised circulation of organization's magazine in one year by more than 2,500 issues (VPP Participants' Association) Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. (Susquehanna Life Magazine) Work History Company Name Experience Communications Coordinator 10/2014 to Current Company Name City , State Authored articles on featured topics, current events and human interest stories that stimulated interest to increase readership of the organization's magazine; increased circulation by more than 2,000. Managed content and designed the layout and look of the company's conference mobile app Created webpage copy for newly designed website Wrote Ran the company's Facebook and Twitter Accounts. Communications and Editorial Assistant 05/2014 to 09/2014 Company Name City , State Created event listings, media lists and press releases for the magazine. Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. Customer relations on phone and in the office. Communications Intern 05/2013 to 08/2013 Company Name City , State Created various forms of communication pieces including a survey, press release, newsletter articles, event invitation, spreadsheets of competing organizations, etc. Created several web pages for company and improved the layout and organization of company's website. Server and Host 02/2011 to 08/2011 Company Name City , State Strengthened customer base and close relationships with patrons of restaurant. Provided prompt service while taking orders, serving food and closing the check. Helped clean and organize kitchen and restaurant. Helped set up and serve parties and events of more than 100 people. Experience and knowledge in fine dining. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with client throughout the semester to discuss their needs for strategic communications. Created various forms of public relations writing assignments for clientincluding pitch letters, news releases, fliers, fact sheets, feature stories, media lists, and created script for public service announcement. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with head of Elon University Health and Human Performance department to create strategic communications for client. Created focus group questions, survey, and completed focus group with Elon students to measure students' beliefs and opinions about the department of Health/Human Performance. Created report of the research and presented findings of research to Department of Health/Human Performance. Education Bachelor of Arts : Strategic Communications May 2014 Elon University City , State GPA: GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 Inducted into National Communications Association, Lambda Pi Eta Inducted into National Social Science Honor Society, Pi Gamma Mu Inducted into the International Sociology Honor Society, Alpha Kappa Delta Strategic Communications GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 Inducted into National Communications Association, Lambda Pi Eta Inducted into National Social Science Honor Society, Pi Gamma Mu Inducted into the International Sociology Honor Society, Alpha Kappa Delta Interests Member of Public Relations Student Society of America - "1000 Thanks" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Relevant Coursework: Communications in a Global Age, Media Writing, Strategic Campaigns, Health Communications, Public Relations & Civic Responsibility, Digital Media Convergence, Strategic Writing, Communication Research, Corporate Publishing, Capstone in Communications, Advertising in Society, Intro to Marketing Additional Information Past Extracurricular Activities: Member of Public Relations Student Society of America - "1000 Thanks" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Skills Adobe Photoshop,Illustrator, InDesign Experience with Cvent Crowdcompass' mobile application software Microsoft Office Constant Contact, Mailchimp

PUBLIC-RELATIONS

EXECUTIVE CHEF Summary Accomplished Chef with seasoned culinary and management experience in fine dining, high volume catering, and executive campus-wide restaurant oversight. Background in providing exceptional territorial leadership while directing restaurants, cafes, and catering operations simultaneously. Significant architect role in profit growth through comprehensive improvements in quality, productivity, efficiency, and customer service by not only upgraded training and inspiring a management team, but by also making the personal initiative to bring the same management inspiration to every member of kitchen and serving staff. Sincere passion and high quality in all results of work produced. Demonstrated expertise in: Purchasing & Inventory Management Food/Beverage & Labor Cost Controls Innovative Menu Development & Planning Budget Administration and Direct Proper Fiduciary Responsibility Quality Assurance Control Special Events Management Customer Service & Guest Relations New Facilities Start-Up Development/Planning/Execution Accomplishments Created new Café menu and managed it's launch menu with new Café operations by a retrained staff resulting in an increase in sales by 60% that consistently grows more than 8 months later to present time. Restructured training processes for new hires and updated training of current employees for a more effective, energetic, and pleasant customer service team that improved customer attendance by 18%.  Experience Executive Chef February 2014 Company Name Coordinated and oversaw all kitchen and Café activities at different locations on campus to ensure successful service to over 180 residents a day. Direct access and responsibility for entire dining services $() budget. Developed menus and kitchen planning, while hiring and training a staff averaging at () employees during slower and peak seasons. Catered multiple large events simultaneously while keeping regular dinner shifts organized and efficient. Specifically took initiative to increase safety and sanitary procedures. Held monthly meetings with residents to present updates and demonstrations on dining services procedures and event/menu planning while communicating ideas/suggestions from residents.  Offered specific training programs to help employees maintain and improve job skills.  Monitored training costs and created budget reports for management.  Delivered Results: Developed a cohesive team between front and back of house and reduced amount of turnover.  Lowered food & produce costs by (%) while increasing quality through while implementing a new line of products through extensive experience and prior relationships with specific choice vendors.  Improved standard operating procedures for the kitchens of all food service operations and implemented new safety, sanitary, and organizational standards in all storage areas that increased inspection scores. Successfully implemented Hydration program for all residents. Chef De Cuisine / Riderwood Village November 2005 to April 2013 City , State Responsible for managing budgets, preparing schedules for back of the house and culinary staff, and creating new and exciting menus while complying with recipe procedures. Managed inventory, and part stock orders. Steadily led team to maintain storing organization and sanitation standards. Developed and enriched exceptional employees by teaching classes to improve their current position and prepare for promotion. Purchased food and beverage, tableware, small ware and kitchen equipment. Successfully attained a growing profit after direct development and oversight of opening a new coffee shop and hot carry out. Participated on the designing stage of floor plans, and full ownership of menu planning. Chosen to cook for and represent company at annual Maryland Crabfest at Sandy Point Park on the Chesapeake in 2014() Delivered Results: Brought company plaque prizes for 1st place in Vegetable Crab Soup, and 2nd place for Cream of Crab Soup two years in a row. Increased overall restaurant revenue through openings of hot carry out and coffee shop enough to update equipment and employee uniforms while still yielding a significant end profit after improvements.  Received notice as healthiest restaurant on campus out of three other large restaurants.  ​ Head Chef August 2001 to November 2005 Company Name － City , State Responsible for all culinary operations Preparing schedules Purchasing of food & beverage & small wares Responsible for managing food budgets Maintain a high standard for the quality of food Created menus in participation with management Follow and maintain sanitation standards Maintaining high motivation in the staff members in collaboration with management. Direct Results: Increased efficiency of serving already high volume customer presence and was able to increase customer presence even more through better restaurant recognition in food quality.  Head Chef February 1985 to July 2001 Company Name － City Directed the daily operation of the restaurant by insuring high quality of every product Preparing daily specials Preparing high volume lunches and weekend dinners Catering special events for local offices. Weekly and monthly inventory Participated in local food competitions Created menus and recipe's Responsible for hiring culinary staff. Education 2012 Frontline Culinary Certificate AACC  ​ 2 semesters 2012-2013 Frontline Leadership Certificate - : 2010 ServSafe Instructor & Proctor ServSafe Certified Skills fiduciary, event/floor planning, Leadership, sales, teaching  Skills __________ Communication Critical thinking Organizational Coaching Interpersonal Listening and Understanding Logistical Detail Oriented Computer Public Speaking

CHEF

CLASSROOM TEACHER Summary Experienced education professional, with a background in instructional design, seeking opportunities to develop materials, activities, and tools that support the teaching practice and improve educational outcomes for young learners. Nearly 20 years experience working in both in- and out-of-classroom settings; including working with diverse populations in Title I and inclusive learning environments. *Track-record of effectively participating in collaborative, interdisciplinary teams to develop and/or implement student programs, teacher workshops, and outreach events. *Adept in the use of a variety of technologies and applications for tracking and monitoring data, maintaining records, giving presentations, and enhancing learning activities. Experience Classroom Teacher January 2006 to Current Company Name grades 2, 4 & 5) Provided differentiated learning opportunities via center activities and flex- group instruction. Sought new and unique ways to integrate technology into instruction and learning experiences. Developed and revised district curriculum in technology, mathematics, language arts, and social studies. Represented the school or grade-level on the school improvement, multicultural, technology, and textbook review committees. Collaboratively developed a school-wide, scaffolded framework of learning expectations in a cross-grade-level team. Nine week supervision of a student teacher in the spring of 2005. January 2000 to January 2006 Company Name Classroom Teacher January 1998 to January 2000 Company Name Developed modified materials and lessons beyond the standard the curriculum to meet individual learning needs. Selected and modified instructional strategies, activities, and assessments to accommodate special-needs learners and address multiple modalities of learning. Developed, implemented, and managed individual behavior plans. Implemented the Dimensions of Learning to foster student motivation. Worked with a team on the development of the successful "Beyond ViewSpace" proposal to restore NASA EOS funding for ViewSpace Earth science programming and astrophysics visualizations. Also supported the development of successful proposals in response to NASA's Cooperative Agreement Notices for Science Education and Science Education and Public Outreach Forums. Efforts included generating text, diagrams and visuals, outcomes and metrics, program logic models, and research on audience needs. Was the Hubble mission lead on the NASAScience4Girls project for 2010 - 2015. In 2015, facilitated the participation of 18 libraries in 11 states who hosted Hubble-themed student workshops in celebration of the telescopes' 25th anniversary. Workshops and materials reached over 200 students. Supported the redesign, testing, and launch of the Amazing Space education website. Efforts included content creation, development of revised and enhanced teacher pages, and synthesizing team feedback for Web developers. Coordinated the Maryland component of the Hubble ERO Pilot Project, with four local schools conducting interdisciplinary STEM research projects with students. The project culminated in a special event for students and families at the Maryland Science Center. Student projects were displayed at the Maryland Science Center from November to December 2009. Participated as a member of a multi-institutional team in the NASA education product review and activity analysis. Contributions included reviewing astrophysics education materials for fit to education standards, grade-level, and NASA SMD science themes. Helped identify gaps in terms of topic and resource type, as well as, gaps in learning progressions as denoted by Project 2061 benchmarks and strand maps. Supported the initial population of the NASA Wavelength Digital Library with astrophysics resources, and the development of learning progressions using NASA data activities. Was a Summer MSPAP Reader and Scorer for grades three and five from 1998 to 2001. Applied rubrics to score state-wide student test responses in writing, language usage, math, science, and reading. Education Specialist Company Name Provide expertise in the development of astrophysics-themed education materials, workshops, and programs. NASA's Universe of Learning & Hubble Education Program) Align materials to national education standards and frameworks. NGSS, Common Core, AAAS Project 2061, NCTM, NRC's NSES standards) Develop and organize content for multiple organizational websites. Amazing Space, OPO site, STEM projects site, Hubble 25th anniversary site, and HST Cycle grants site). Review astrophysics education and outreach products for clarity, readability, pedagogical appropriateness, and fit to standards. Make recommendations for revisions; as appropriate. Maintain files, records, and databases for the HST Cycle E/PO grants program. Assist with the development of proposals and product plans, evaluation plans, and program outcomes, metrics, and milestones. Collect, synthesize, and apply research on national education trends, policies, and initiatives. Support NASA mission-based reporting activities. Support and/or present at student and family STEM events. Education Master of Education : 2004 Towson University － City , State Elementary Curriculum Development Bachelor of Science : Elementary Education , 1997 Elementary Education Holly Ryer Resume Skills arts, content, Content Development & Management, content creation, Curriculum Development, databases, Dimensions, Event Planning & Coordination, Grants, instruction, logic, materials, math, mathematics, organizational, policies, Program Evaluation, programming, proposals, Proposal Writing, proposal, reading, Maintain files, reporting, Research, Strategic Planning, supervision, teacher, Trend, type, unique, Usability Testing, website, websites, Workshops

TEACHER

SENIOR FIELD APPLICATION SPECIALIST Summary Senior Field Application Specialist with extensive customer training experience for a large, international, biotech company. An expert on multiple In Vitro Diagnostic systems and microbial methodologies, all utilized by laboratories in the pursuit of, food science, environmental testing, pharmaceutical development, pharmaceutical research, veterinary care, blood banking, clinical research and clinical diagnostics. Education and Training 2007 Bachelor of Science : Metropolitan State University of Denver - Microbiology and Molecular Biology City , State , USA Microbiology and Molecular Biology Experience Senior Field Application Specialist 06/2014 － 06/2016 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for bio health care customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. Field Application Specialist 01/2008 － 06/2014 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for industrial micro customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. 2013 Field Application Specialist of the Year. 2008 Field Application Specialist of the Year. National Trainer VITEK Mass Spectrometer MALDI-TOF. Validated TEMPO for the USDA MDP program. Developed and implemented new training materials and guidelines. Lead trainer of the Diversilab DNA strain typing System, and lead molecular support. Designed Biomerieux training and certification for the Food Emergency Response Network. Lab Technician 01/2007 － 12/2007 Company Name City , State Hired to work on a Federal funded program testing produce for human pathogens. Utilized several in vitro diagnostic systems, DNA Extraction and Amplification, and minimal Chemistry GC/MS. Teaching Assistant/ Research Assistant 01/2005 － 01/2007 Company Name City , State Cell and Molecular Teaching and Research Assistant. Responsible for materials used in lectures and practical work. Led lectures, graded papers. Assisted in Cell and Molecular Research. Skills banking, Chemistry, customer support, DNA, GC, government, marketing, materials, Network, reporting, Research, sales, Teaching, Trainer, training materials, troubleshooting, typing, validation

AGRICULTURE

FAST FOOD RESTAURANT MANAGER Summary To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned. Highlights Computerized cash registers, Email software, Inventory management software, Laser printers, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Notebook computers, Personal computers, Point of sale POS software, Spreadsheet software Operating Vehicles, Mechanized Devices, or Equipment Resolving Conflicts and Negotiating with Others Training and Teaching Others Laptop computers, Microsoft Word, Personal computers, Scheduling software Organizing, Planning, and Prioritizing Work Judging the Qualities of Things, Services, or People Documenting/Recording Information Developing and Building Teams Experience with: Adobe Systems Adobe Acrobat, Adobe Systems Adobe Acrobat software, Adobe Systems Adobe Flash Experience in; Placing food orders, making weekly employee schedules, interviewing, hiring and termination of employees Experience Fast Food Restaurant Manager March 2013 to May 2016 Company Name － City , State Monitor employee and patron activities to ensure liquor regulations are obeyed Count money and make bank deposits Monitor food preparation methods, portion sizes Investigate and resolve complaints regarding food quality, service, or accommodations Monitor budgets and payroll records Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity Schedule staff hours and assign duties Establish standards for personnel performance and customer service Perform some food preparation Keep records required by government agencies regarding sanitation or food subsidies Review work procedures and operational problems to determine ways to improve service, performance, or safety Order and purchase equipment and supplies Estimate food consumption to anticipate amounts to be purchased or requisitioned Assess staffing needs Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable Making Decisions and Solving Problems Training and Teaching Others Performing for or Working Directly with the Public Guiding, Directing, and Motivating Subordinates Developing and Building Teams Communicating with Supervisors, Peers, or Subordinates Resolving Conflicts and Negotiating with Others. Public Relations Manager PR Manager April 2010 to July 2012 Company Name － City , State Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities Write interesting and effective press releases, prepare information for media kits, and develop and maintain company internet or intranet web pages Identify main client groups and audiences, determine the best way to communicate publicity information to them, and develop and implement a communication plan Develop and maintain the company's corporate image and identity, which includes the use of logos and signage Direct activities of external agencies, establishments, and departments that develop and implement communication strategies and information programs Draft speeches for company executives and arrange interviews and other forms of contact for them Evaluate advertising and promotion programs for compatibility with public relations efforts Manage special events, such as sponsorship of races, parties introducing new products, or other activities the firm supports, to gain public attention through the media without advertising directly Communicating with Persons Outside Organization Establishing and Maintaining Interpersonal Relationships Communicating with Supervisors, Peers, or Subordinates Thinking Creatively Organizing, Planning, and Prioritizing Work Making Decisions and Solving Problems Performing for or Working Directly with the Public Interacting With Computers Developing Objectives and Strategies Experience with: Microsoft Office software, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Photocopying equipment. Child Daycare Worker May 2001 to June 2010 City , State Perform first aid or cardiopulmonary resuscitation (CPR) when required Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children Help prepare and serve nutritionally balanced meals and snacks for children Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior Remove hazards and develop appropriate boundaries and rules to create a safe environment for children Work with parents to develop and implement discipline programs to promote desirable child behavior Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates Transport children to schools, social outings, and medical appointments Regulate children's rest periods and nap schedules Supervise and assist with homework Keep records of play, meal schedules, and bill payment Making Decisions and Solving Problems Establishing and Maintaining Interpersonal Relationships Performing General Physical Activities. General Manager June 2016 Company Name － City , State Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Reduced and controlled expenses by improving resource allocation. Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth. Education Associate's Degree : Phlebotomy Technician/Phlebotomist , February 2014 City , State Phlebotomy Technician/Phlebotomist Match laboratory requisition forms to specimen tubes Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies Draw blood from arteries, using arterial collection techniques Draw blood from capillaries by dermal puncture, such as heel or finger stick methods Collect fluid or tissue samples, using appropriate collection procedures Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels Getting Information Updating and Using Relevant Knowledge Identifying Objects, Actions, and Events Making Decisions and Solving Problems Experience with: Blood collection syringes, Blood drawing syringes, Blood glucose monitoring equipment, Capillary tubes, Sputum cups, Sterile vacutainer tubes, Venipuncture butterfly needles, Venipuncture needles Associate's Degree : Business Administration and Management , November 2011 DeVry University － City , State Business Administration and Management Additional Information Coaching and Developing Others Coordinating the Work and Activities of Others Updating and Using Relevant Knowledge Staffing Organizational Units Scheduling Work and Activities Communicating with Persons Outside Organization Performing Administrative Activities Inspecting Equipment, Structures, or Material Skills Adobe Acrobat, Adobe, advertising, arts, Draw blood, budgets, cash registers, Coaching, Interpersonal, communication skills, CPR, client, clients, customer service, delivery, Directing, Email, equipment maintenance, Estimating, special events, first aid, Flash, forms, government, drawing, image, Inventory management, Laptop computers, Notebook computers, Laser printers, logos, money, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Microsoft Word, Microsoft Word, Negotiating, Organizing, payroll, personnel, policies, POS, press releases, promotion, public relations, publicity, quality, reading, Recording, repairs, resuscitation, safety, Scheduling, Collect specimens, speeches, Spreadsheet, staffing, Teaching, type, Venipuncture, web pages

PUBLIC-RELATIONS

SUBSTITUTE TEACHER Skills Computer literate, drivers, listening, natural, packaging, quality, rapport, teaching Experience Substitute Teacher 01/2014 to 11/2014 Company Name City , State Prepare lunch Direct children for recess Aid in teaching class. Teacher aid 08/2011 to 06/2012 Company Name City , State Welcome children and direct them to the proper area for that day. Assist children with assignments and lead them to completion of assignments. Assist with manners and lunch prep. Teach Yoga to students. Attend any field trips and supervise activity. Forklift driver 04/2009 to Current Company Name City , State Safely move any product to the proper location after unloading it from the truck. Check weight and product packaging as its unloaded. Keep all area's clean and clear of trash while production is going. Take care of any paperwork and make sure it is legible. Quality Assurance Technician/ forklift driver 06/2003 to 06/2006 Company Name City , State Performed proportions and weight tests. Printed and checked labels. Checked chlorine and metal detection of each line. Checked in products and conducted temperature verifications for each product. Bailed boxes, loaded tied bails into trucks, unloaded products and any box trucks, arranged products from oldest to newest, and printed labels to tag each product as they came in. Worked closely with drivers and product teams to ensure quality. Education and Training Associate of Applied Science : Business Management July 2012 Fortis College Online City , State Business Management Associate of Applied Science : Criminal Justice March 2011 Fortis College Online City , State Criminal Justice Associate of Applied Science : Automotive Technology June 2008 Lincoln College of Technology City , State Automotive Technology

TEACHER

TEACHER ASSISTANT Skills Accounts Payable, Advertising, Bookkeeping, Budgets, Charts, Customer Service, Financial Reporting, Payroll, Spreadsheets Professional Summary Energetic Teacher Assistant specializing in Mathematics. Energetic Tutor enthusiastic about working with pre-teen students. Excited to grow individual confidence and skill. Outgoing, reliable and caring. Teacher Assistant and Tutor familiar with Mathematics and Reading. Well-developed Mathematics abilities. Seek to utilize subject expertise to assist students in grasping materials and improving test scores. Computer savvy and familiar with iReady, TenMarks and Accelerated Math. Caring Tutor passionate about helping students excel academically. Skills Kind and empathetic Self-motivated Strong written and verbal communicator Positive and encouraging Standardized testing scoring Fast learner DIBELS knowledge Strong background in Mathematics Work History October 2017 - Current Teacher Assistant | Company Name | City , State Assist with instruction up to 87 students individually and in groups. Observe and evaluate students' performance, behavior, and social development. Assistant with supervision of an average of 200 students in classrooms, halls, and cafeteria on a daily basis. Maintain accurate and complete assessment scores for 87 students. Work with other teachers and administrators to instruct students. November 2016 - May 2017 Day Tutor | Company Name | City , State Assisted 5th grade students with daily classroom assignments. Pulled students and worked one on one to enhance reading and math skills. August 2014 - May 2016 Substitute Teacher | Company Name | City , State Proctored quizzes, tests, and standardized examinations. Instructed, tutored, and mentored individual students. Utilized technology to enhance student education and grasp of materials. Completed documentation of attendance, grades, and other required details. Led classroom activities for play-based and immersive learning. Implemented prepared lesson plans in established classrooms. Maintained a safe and orderly classroom. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. September 2013 - May 2014 Reading Tutor | Company Name | City , State Instructed up to 30 students individually and in groups. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Assessed students' reading levels using DIBELS Next and Leveled Reading Passages. Enforced the school's student discipline code to deal with problem situations. Preserved the confidentiality of student records and information at all times. Determined student strengths and weaknesses through DIBELS, STAR testing and weekly assessments. Selected age-appropriate stories and read them aloud during daily story time. July 2009 - Current Business Partner / Co-owner | Company Name | City , State Perform all bookkeeping and financial reporting responsibilities. Assure IFTA and FMCSA compliance. Support with daily operational functions. Analyze departmental documents for appropriate distribution and filing. Obtain documents, clearances, certificates and approvals from local, state and federal agencies. January 2005 - January 2006 Payroll Administrator /Accounts Payable | Company Name | City , State Payroll using Timberline System. Accounts Payable using Timberline System Maintained various company charge accounts. January 2002 - June 2004 Loan Control Specialist I | Company Name | City , State Processed Uniform Commercial Codes (UCCs) online at state websites. Performed telephone customer service. January 2001 - September 2001 Key Accounts Rep Assistant / Administrative Assistant | Company Name | City , State Tracked Key Accounts of Secondary Advertising Budgets.  Ran various Focus reports. Assisted with spreadsheet maintenance. June 1996 - December 2000 Administrative and Financial Assistant | Company Name | City , State Maintained and processed all hourly & salary payroll Prepared numerous forecasts, charts & spreadsheets. Followed-up on Accounts Payable discrepancies for over 100 vendors. Worked directly with CFO to achieve plant manager support. Supported Chief Operating Officer with daily operational functions. Analyzed departmental documents for appropriate distribution and filing. Education 2007 MBA : Business Administration University of Phoenix Online , City , State Business Administration 1993 B.S.B.A : Business Administration and Management Information Systems University of Southern Mississippi , City , State Business Administration and Management Information Systems

TEACHER

CONSULTANT Accomplishments Worked with Teach for India in conducting regular classes for under-privileged children as part of the CSR program at OSC Services. Student Co-ordinator of the ILS Free Legal Aid Society for the years 2010-2012. Experience Consultant 04/2013 Company Name Asset Finance - Drafting legal documentation necessary for cross-border aircraft financing and leasing transactions, with particular emphasis on clients based in the Asia Pacific region involving major global financial institutions, operating lessors and investment funds. My experience includes acting for clients on commercial financings, operating leasing, aircraft sales, asset backed securitization and portfolio sales and financings. Co-lead the Cape Town transactions support team comprising of 6 India qualified lawyers including transaction management, team management and providing subject matter expertise. Senior Executive Compliance 01/2012 to 03/2012 Company Name Acting as in-house counsel and preparing legal letters and notices and drafting and vetting service agreements, non-disclosure agreements, digital marketing partners engagement agreements, broker agreements, intermediary agreements, procurement agreements, employment contracts, licensing agreements etc. Extending opinion and advises on host of operational, regulatory and legal issues concerning business operations. Also responsible for preparing agendas for board meetings, preparing analysis reports, departmental summaries, performance summary of the company and drafting other communications as required by the management of the company. Managing correspondence with the regulatory authority: drafting replies to show cause notices, maintaining record of communications, managing response and submissions to insurance regulators circulars and notifications. 16 May -14 June 2011 LAKSHMIKUMARAN & SRIDHARAN, Mumbai Legal research on Finance Act viz. Importation of Services and Taxation of various Services, Operating Lease, Finance Lease and reversal of Cenvat Credit. Preparing first draft of legal opinions and appeals to the Appellate Tribunal. 18 April - 14 May 2011 KHAITAN AND PARTNERS, Kolkata A team of three interns and an associate were involved in the study of legal formalities to be complied with by a foreign listed company willing to establish an office in India. This involved an extensive research on Companies Act, Competition Laws and Securities and Compliance Laws, Securities and Exchange Board of India and Reserve Bank of India Acts, Rules and Guidelines and other Tax Treaties. It further involved relevant case study and finally drafting roadmap documentation for establishing such business in India. The final leg of the internship involved drafting standard documentation of various legal filings for permissions and company's incorporation documents which were then taken up for tailored amendments and execution by Senior Associates and Partners. 10 May - 28 May 2010 VAISH ASSOCIATES, Gurgaon The internship involved legal Research on Company Law, Joint Venture rules, Mergers and Acquisitions laws and Securities and Exchange Board of India Regulations and finally preparing a presentation on required filings, permissions, disclosures and minimum eligibility criterion. 05/2008 to 06/2008 Company Name Delhi. Mr. Singh is a member on the committee of consultants on Indirect Tax Reforms. The internship involved assisting a team of qualified stakeholders in research and preparing a report on the Value Added Tax provisions of the proposed Goods and Service Tax Bill by studying and identifying the provisions in the existing legislation which are impacting the ease of doing business as well as identifying the areas and provision of the Act for simplification in the light of existing jurisprudence. Education Post Graduation Diploma : Cyber Laws 2010 Asian School of Cyber City GPA: 1st Prize in Raghvendra Phadnis National Essay Writing Competition organized by ILS Law College, 2009. *1st Rank in Cyber Laws 1st Prize in Raghvendra Phadnis National Essay Writing Competition organized by ILS Law College, 2009. *1st Rank in Diploma : Human Rights and Law 2009 ILS Law College GPA: Awarded Certificate of Appreciation at the 1st LexTech pan Asian Law and Technology Essay Writing Competition on contemporary techno-legal issues organized by Gujarat National Law University. Human Rights and Law Awarded Certificate of Appreciation at the 1st LexTech pan Asian Law and Technology Essay Writing Competition on contemporary techno-legal issues organized by Gujarat National Law University. 63.16 Qualifications Board/University Institute Marks BSL LLB (V Years Aggregate) Pune University I.L.S. Law College Class XII C.B.S.E ITL Public School New-Delhi 89.2% Class X C.B.S.E ITL Public School New-Delhi 88.8% Interests First at Zonal Level, Sell Your Product( Advertising) Competition, New-Delhi, West zone-2006 Gold Medal in Volleyball, at intra-school Sports Meet-2005 Second at Zonal Level, Folk Dance competition, New-Delhi, West Zone-2005 First at Zonal Level, Singing Competition, New-Delhi, West Zone-2004 I hereby declare that all the information given above is complete and correct to the best of my knowledge. Sugandha kumar Publications Article published on the topic "Microfinance Institutions: A Cost Benefit Analysis" in LEXWITNESS, February 2012 issue at page 37. *Article published on the topic "Trading Activity and CENVAT Credit Rules" in LEXWITNESS, August 2011 issue at page 41. *Article published on the topic "Child Soldiers victim of Armed Conflicts and War crimes: an issue related to International Humanitarian Law" and also on the topic "Custodial Interrogation And Human Rights" in Abhivyakti, the College Annual Law Journal, 2010 *Presented Paper on the topic "Online Transactions and Consumer Protection Issues", in the Student Teacher Seminar organized by ILS Law College on 18 February 2010. Additional Information Awards and Achievements *College Researcher, for the Runners-up Team at the Lex Novitas National Moot Court Competition, V M Salgaocar College of Law, Goa 2011. *Runners-Up in You(th) Speak at the South Asian Youth Peace Meet (Paper Presentation Competition), at Symbiosis Institute of Media and Communication, Pune, 2009-2010. First at Zonal Level, Sell Your Product( Advertising) Competition, New-Delhi, West zone-2006 Gold Medal in Volleyball, at intra-school Sports Meet-2005 Second at Zonal Level, Folk Dance competition, New-Delhi, West Zone-2005 First at Zonal Level, Singing Competition, New-Delhi, West Zone-2004 I hereby declare that all the information given above is complete and correct to the best of my knowledge. Sugandha kumar Skills business operations, C, contracts, Credit, clients, documentation, Drafting, Finance, financing, financial, funds, insurance, Law, legal, legal Research, letters, Managing, marketing, meetings, Mergers and Acquisitions, Exchange, office, procurement, research, sales, Securities, Tax, team management

ADVOCATE

HR ASSISTANT Highlights Interviewing expertise Employee Relations Manager Coaching and training Event management Employee Handbook development Staffing and recruiting professional Off-boarding Accomplishments Organized HR Generalist effective at record maintenance and assuring compliance with government employment regulations at all times. Personable HR Generalist versed in recruiting top employees to automotive companies and innovative start-ups. Experience with public speaking on college campuses to attract new talent. Experience HR Assistant September 2015 to Current Company Name － City , State Advise managers on organizational policy matters andrecommend needed changes. Conduct new employee orientatio to foster positive attitudes toward organizational objectives. Identify staff vacancies and recruite,interview and select aplicants. Serve as a link between management and employees by handling questions, interpreting and administering contracts and help resolve work-related problems. Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and implimented the exit interview program process. Advise top management on apropriate employee corrective actions. Create and modify job discriptions within all departments. Work with senior-level management to create fair and consistent HR policies and procedures. Work with HR advisors and HR representatives on establishing consistent hiring practices. Create and manage more than 100 confidential personnel records. Facilitate monthly meetings to develpo strategies that will positively influence workplace relationships. Suport 77 employees at all levels, including executive leadership. Experience Specialist November 2011 to September 2015 Company Name － City , State Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer services representatives when needed. Generated sales inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Prepared and sold a broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. Successfully interacted with customers and retail buyers to expedite orders. Compilied weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Managed cash stock and inventory balances accurately. Clerk/Store Manager June 2002 to January 2012 Company Name － City , State Was promoted to store manager after 3 weeks as a clerk. Managed a team of 7 professionals. Reduced and controlled expenses by developing an inventory controll process that was later used in all local stores. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquires and resolved complaints. Designed and implimented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Maintained daily records of all transactions. Wrote order suply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Student worker/Multiple departments May 2004 to May 2011 Company Name － City , State Inspired students to translate their academic interests into the real world by taking positive actions. Initiated throught-provoking classroom discussions to help students develop their critical thinking abilities. Emphasized the importance of academic honesty with students and instructed them on proper citation of research sources. Maintained athletics yearly budget with 100% accuracy. Conseled undergraduates in regard to educational and professional goals. Proctored yearly final exams at the end of each semester. Maintained strong ties with alumni to foster long-term suport with the school. HR Generalist January 2004 to May 2007 Company Name － City , State Conducted benefits administration for 30 benefit-eligible employees. Designed the emoployee performance evaluation process and merit program. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and implimented the exit interview programprocess. Advise top management on apropriate employee corrective actions. Created and modified job discriptions within all departments. Worked with senior-level management to create fair and consistent HR policies and procedures. Developed 2 employee handbooks, including design and layout. Guided the startup and management of all HR operations, systems and programs for a new location within the company. Supported 30 employees at al levels, including executive leadership. Education BACHELOR OF ARTS : ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT , 2011 Lourdes College － City , State ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT ASSOCIATE OF ARTS : 2006 Lourdes College － City , State Interests Swimming, bike riding, camping, crocheting, crafts, and a variety of family activities. Skills academic, A.I., attention to detail, back-up, benefits, benefits administration, budget, cash receipts, Coaching, contracts, critical thinking, customer satisfaction, customer services, excellent customer service, customer service, Employee Relations, Event management, hiring, HR, inventory, layout, leadership, meetings, Excel, organizational skills, organizational, payroll, personnel, policies, problem-solving, reconciling, recruiting, research, retail, sales, Staffing, store manager, employee handbooks

HR

MEN'S SR DESIGNER - FREELANCE Summary Innovative and artistic professional with 20+ years in the fashion industry. Passionate, creative, resourceful, dependable, efficient, strong communication and organizational skills with the ability to troubleshoot problems. Enjoys working in a fast-paced, dynamic environment with the ability to work cross-functionally as well as independently. Laser focus on details and achieving the desired results. Experienced in price negotiations, costing of materials. Proficient in product development, well rou nded Fashion Designer familiar with the complete product creation life cycle, from initial concept to retail sale. Highlights Strong creative design skills Extensive fabric knowledge Superb attention to detail Superior communication skills Vendor relations Self-motivated professional Accomplishments Traveled to Asia and Europe for international trend research and theme inspiration.  Eddie Bauer, Best Product Wins 2013 - Award for Materials Development. Experience Company Name March 2016 to February 2012 Men's Sr Designer - Freelance City , State dddd dd Drew lines between reference points to produce outlines of graded patterns. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. d Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. dd Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Company Name June 2015 to Current Creative Design Consultant City , State Consultant on Women's design, styling and fabric quality and trim selections. Merchandise seasonal collections. Work on seasonal color palette. Research seasonal inspirations for patterns. Planning seasonal style count and color assortment. Company Name July 2012 to October 2014 Associate Manager - Materials Developer City , State Researching, develop and sourcing of fabrics/trims that meet design vision, merchant requirements and Company financial plans. Provide fabric/trim trend research to design in support of the product development process. Work directly with Mills during the materials development process. Manage fabric/trim deadlines and tracking to meet seasonal TACT. Requesting and coordinating proto sample yardages/trims from the mills to the appropriate vendors. Work with Product Development and Quality Assurance to review fabric/trim qualities to ensure they meet Eddie Bauer standards and uphold the authenticity and personality of the brand. Fabric/Trim price negotiating to achieve the best price and IMU. Partner with Design and PLM's to ensure that appropriate material are selected for the product. Company Name March 2010 to December 2011 Sr Designer - Freelance City , State dddd dd Drew lines between reference points to produce outlines of graded patterns. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. Calculated dimensions and specifications from sales order and entered data in worksheets. d Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. Demonstrated and presented features and characteristics of clothing by standing, turning and walking. dd Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Monitored sales and inventory to recommend appropriate markdown action. Company Name July 2005 to November 2009 Men's Sportswear Designer City , State Initiated and interpreted new product concepts to meet the needs of our customers, resulting in sales and growth for the company. Managed design projects and worked with team members to ensure that deadlines are met to reach company goals. Proposed color palette for assigned category(s) and participate in color process, including defining lab dip needs and color-way development on a style by style basis. Work as a team member in identifying general color direction on a seasonal basis. Developed fabrics/created pattern work and trims with our domestic and international vendors. Company Name September 2004 to June 2005 Men's Bottoms & Outerwear Designer City , State Responsible for designing and managing the TB Men's Collection Pants and Shorts as well as the Outerwear program each season. Developed and created technical sketches for the garment styling and construction specifications. Daily communications between the Hong Kong vendors on development and production issues. Knowledge in fitting garments. International travel to Hong Kong to work with the liaison office and fabric/trim vendors. Company Name March 2001 to September 2004 Apparel Product Designer II City , State Designed seasonal collections for the Men's and Boy's Sport Athletic Groups (Classic, Retro, Basketball, ILE, Training and Headwear/Accessories) as well as the Two 3 Men's Street Casual Line (Knits,Sweaters,Woven,Denim,Outerwear and Headwear/Accessories). Domestic and International travel for trend, trim and fabric research. Involved in Merchandising the seasonal line through styling and color. Ensured that product was consistent with market trends as well as business strategy. Interacted closely with merchandising teams to execute seasonal lines accordingly to style counts, gross margin requirements, and retail/catalog merchandising strategies. Education Art Institute of Seattle Associate Degree : Fashion Design City , State GPA: Graduated at the top 5% of my class with Honors Fashion Design Graduated at the top 5% of my class with Honors University of Washington Bachelor of Fine Arts : Fiber & Textiles City , State Fiber & Textiles Skills Creative direction, competitive research and market trends, price negotiating, Materials development, Merchandising, product design and development, Knowledge of Quality Assurance testing.

APPAREL

EVENTS & PUBLIC RELATIONS LEADER Summary I am an Marketing Specialist that creates and executes first class corporate and store events, marketing plans, and social media content to support stores sales objectives as well as company's overall objectives. I am seeking a corporate event planning or marketing position. Planned multiple events for new Scheels stores including a number of PR events as well as formal events. Major projects included social media development for our 26 stores and planning multiple expos and conferences. Experience 12/2015 to Current Events & Public Relations Leader Company Name － City , State Collaborate with marketing leaders to understand store's markets and put together the best event and marketing plans for each region. Create an annual strategy of events that promote and align with stores goals and creates customer and store interactions. Lead the development and execution of strategic events, trade shows, demos, expos, event sponsorships, community involvement, and conferences. Develop and execute marketing plans for events and other store promotions. Create event content for social media, blogs, in-store signage, radio and other traditional media. Act as my own Project Manager when creating marketing plans for events by facilitating communication between vendors, agencies and internal teams to ensure marketing plans are following timelines, brand standards, objections, and budgets. Coordinate registration and payment procedures, promotional advertising and mailings and corporate sponsorship activities. Foster excellent communication between internal teams as well as with Scheels stores. Buy media (TV, radio, print, digital). Develop, track and maintain budgets. Ensure cost-saving methods and spending within allotted budgets. Conduct pre & post event evaluations to improve ROI of future events as well as improve quality and effectiveness of marketing and communications initiatives. 12/2014 to 11/2015 Events Coordinator Company Name － City , State Order, proof and create all marketing material for events and promotions. Provide excellent service to Scheels stores and external vendors. Write copy for marketing communications material. Examples include in-store signage, blog, press releases, Facebook events, radio and email blast. Schedule speakers, vendors, and participants. Coordinate event logistics & details, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations. Hire staff to work the event, including security personnel and entertainment. Organize all event logistics and act as an onsite manager for events. Calculate budgets and ensure they are adhered to. Provide project status to store directors and leadership team. 09/2013 to 10/2014 Project Assistant Company Name － City , State Plan Grand Openings for finished healthcare, education and sports & recreations building projects. Coordinated trainings, luncheons/dinners, business meetings, and travel arrangements. Created and updated marketing content including proposals, brochures, invites and social media. Prioritized, generated and tracked contracts, as requested by Project Managers, with sharp deadlines to ensure projects stay on timelines. Invoiced large financial payments and assisted in tracking budgets with great attention to detail on multimillion dollar projects mostly in the healthcare industry. Organized required catering service, venture and equipment setup for events including golf tournaments, appreciation dinners and company retreat. Provided the highest level of customer service to customers and clients. Addressed customer questions, concerns and needs in a professional manner. 12/2012 to 11/2013 Marketing & Events Intern Company Name － City , State Collaborated with team to strategically plan most profitable fundraising events while creating awareness for our non-profits mission. Proposed, purchased and assembled local advertising for events including radio, print and social. Delegated responsibly to interns before and during the events to run seamless events. Coordinated event logistics, including registration and attendee tracking, presentation and materials support and pre and post-event evaluations. Created and update social media channels including Facebook, Twitter, Instagram and Pinterest. 07/2012 to 09/2012 Marketing Intern Company Name － City , State Assisted in planning and promotion of a variety of local events including Mankato Marathon, Senior Games, Ribfest, Mankato Air Show, Vikings Training Camp booths. Coordinated the technical needs of events including administering contracts, purchasing materials, obtaining permits, arranging security and parking, and soliciting vendors and sponsors. Education and Training 2013 B.A: MASS COMMUNICATIONS BUSINESS MARKETING Minnesota State University Skills advertising, attention to detail, brochures, budgets, excellent communication, conferences, content, contracts, clients, customer service, email, financial, fundraising, leadership, logistics, marketing plans, marketing, marketing and communications, marketing communications, marketing material, materials, meetings, personnel, press releases, understand store, promotion, proposals, purchasing, quality, radio, strategy, strategic, TV, trade shows, travel arrangements

PUBLIC-RELATIONS

SALES Professional Summary Talented Construction Manager with more than twenty years of success on various projects as an Independent Contractor. Solid experience managing all levels of small to large scale projects. Extensive experience in the preparation of complete cost estimation. Accomplished in completing project on time at or under budget. Strong leadership and relationship building skills by providing clear direction and explanation of plans and contract terms. Meticulous work. Proficient at juggling multiple tasks, working under pressure, and take pride in attention to detail. Collaborate successfully with architects, owners and construction staff to complete multi-million dollar projects. Experience 01/2016 to Current Sales Company Name － City , State Sell rifles, pistols, shotguns and their accessories. Provide quality control for state and federal required paperwork. Provide excellent customer service by identifying customer and company needs. Provide company maintenance services. Competently install purchased accessories to customer firearms. 01/1992 to 01/2015 Broadcast Engineer / Construction Project Manager City , State Reviewed plans and specs during the schematic design of pre-construction. Completed tear-down of existing structures and prepared for new construction Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the immediate supervisors on production and conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical "Knowledge Base" photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction managem Assisted the operations group with warranty service repairs. Determined the project schedule, which included the sequence of all construction activities. Prepared regular interval progress reports. Offered technical assistance to service providers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Scheduled all contractors and materials deliveries. Implemented systems to improve process efficiency and reduce the project duration. Trained and promoted continued education for all onsite crew members. 01/1985 to 01/1992 Plumber Company Name － City , State Full time service and repair plumber for residential and commercial sites Developed and implemented a successful contract platform Research and implemented their leak detection unit Built and fostered a strong relationship with the Sacramento area restaurant community Safety Officer for THE Plumbing Company, conducting weekly safety meetings and review Developed and taught plumbing code classes to new and seasoned employees Specialized in replacing restaurant waste-drain vent systems while keeping business open Eliminated risks by correctly identifying potential safety hazards. Interpreted blueprints to determine locations, quantities and sizes of materials required. Expanded trade knowledge by networking with colleagues and participating in courses and seminars. Read blueprints to determine appropriate materials and procedures for each project. Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals. Independently worked on projects, while offering process coordination and cooperation with other teams. Complied with all local plumbing codes throughout the duration of each project. Inspected structures to avoid any obstruction and delays throughout the project. Prepared detailed records of all project tasks from start to finish. Offered guidance and training to junior team members. Education 1972 High School Diploma Somerville High School － City , State 1976 Associate of Arts : math and science Somerset County Collete － City , State math and science 1978 Bachelor of Arts : Broadcast Communication Geneva College － City , State Broadcast Communication Skills blueprints, Read blueprints, interpersonal & communication, conferences, customer relations, excellent customer service, direction, Hiring, Layout, materials, meetings, networking, new construction, personnel, Plumbing, plumber, improve process, progress, quality, quality control, repairs, Research, Safety, FM, scheduling, seminars, tear, technical assistance, Troubleshooting

SALES

ENGINEER Summary Work Ethic,  Personal Ownership, Responsibility, Adaptability, ability to learn quickly and accurately, Positive attitude, Timeliness, Positive appearance and customer interactions.    Highlights Microsoft Office Suite expert Conceptual thinker Self-motivated professional Experience March 2015 to Current Company Name City , State Engineer Assisted customers with complaints. Performed routine maintenance. Troubleshot electronic parts of the building. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Issued room keys and escort instructions to bellhops. Prepared sheetrock, metal and wood surfaces for painting. Refinished household furniture such as desks, chairs, tables and bookcases. Coordinated and completed ongoing routine painting of the exterior and interior of the properties. Collaborated with electricians, carpenters and mechanics to complete construction projects. Completed basic plumbing, electrical, carpentry and HVAC duties. Operated compressors, striping machines, sandblasters and spray equipment. Completed and updated all work orders, records of service calls and work logs. Covered floors before prepping, priming and painting all surfaces. January 2012 to Current Company Name City , State Handyman Transfer tools, parts, equipment, and supplies to and from work stations and other areas. Disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete. Install or replace machinery, equipment, and new or replacement parts and instruments, using hand or power tools. Examine and test machinery, equipment, components, and parts for defects to ensure proper functioning. Hold or supply tools, parts, equipment, and supplies for other workers. Position vehicles, machinery, equipment, physical structures, and other objects for assembly or installation, using hand tools, power tools, and moving equipment. Adjust, connect, or disconnect wiring, piping, tubing, and other parts, using hand or power tools. Clean or lubricate vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment. Assemble and maintain physical structures, using hand or power tools. Tend and observe equipment and machinery to verify efficient and safe operation. Apply protective materials to equipment, components, and parts to prevent defects and corrosion. Order new parts to maintain inventory. Diagnose electrical problems and install and rewire electrical components. Prepare work stations for use by mechanics and repairers. January 2004 to September 2013 Company Name City , State Healthcare Provider Provided Healthcare for at Home Patient. January 2000 to January 2004 Company Name City , State Arcade Repairman / Technician Fill machines with products, ingredients, money, and other supplies. Keep records of merchandise distributed and money collected. Collect coins and bills from machines, prepare invoices, and settle accounts with concessionaires. Make service calls to maintain and repair machines. Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills or stuck products. Test machines to determine proper functioning. Contact other repair personnel or make arrangements for the removal of machines in cases where major repairs are required. Clean and oil machine parts. Record transaction information on forms or logs, and notify designated personnel of discrepancies. Adjust machine pressure gauges and thermostats. Maintain records of machine maintenance and repair. Replace malfunctioning parts, such as worn magnetic heads on automatic teller machine ATM) card readers. Adjust and repair coin, vending, or amusement machines and meters and replace defective mechanical and electrical parts, using hand tools, soldering irons, and diagrams. Order parts needed for machine repairs. Disassemble and assemble machines, according to specifications and using hand and power tools. Install machines, making the necessary water and electrical connections in compliance with codes. Refer to manuals and wiring diagrams to gather information needed to repair machines. Transport machines to installation sites. Prepare repair cost estimates. Education Aug 2000 Traverse City West High School City , State , United States High School Diploma Valencia College City , State , USA Associate of Arts : Graphic Art and Design Skills Typing (Greater then 40 words a minute) Networking (Computer) Computer Management Rebuild/Repair Computer (Hardware) Computer Software Installation (Operating Systems) Photoshop Experience Excel Experience Microsoft Office Experience Spreadsheet Experience Power Point Experience

HEALTHCARE

ENGINEERING SUPERVISOR Executive Summary Dedicated engineer with excellent technical, analytical and communication skills demonstrated by 9 years of experience. Team-oriented Electrical Engineer with over four years experience designing, developing and testing electronic products. Forward-thinking Electrical Engineer with hands-on experience performing quality troubleshooting, electronics system, and plumbing. Perform general repairs on all floor covering, upholstery, welding, and fabrication. Maintain a property wide clean and safe work area. Troubleshoot and repair mechanical equipment ranging from heating, ventilation and air conditioning equipment, fan coils, chillers, pumps, boilers, and cooling towers. Receive and respond to maintenance calls in the hotel and casino from guests and other departments. Core Qualifications Training program implementation Project management Drilling engineering Building commissioning experience A highly motivated and energetic personality. Ability to take initiative and exhibit flexibility. Excellent customer service skills. Interpersonal communication skills Demonstrated organizational/planning skills Adaptability Ability to translate technical specifications Have interpersonal skills to deal effectively with all business contacts. Professional Experience Engineering Supervisor 11/2014 to Current Company Name City , State Assist management indirect oversight of department daily operation. Ensures effective communication between the Facilities Director and all other supervisors of the Engineering Department. Performs all other duties as assigned by the Facilities Director. Ensures that quality services and controls conform to established standards. Quickly assesses problems or situations and takes the proper corrective action without hesitation, and makes prompt and just decisions. Engineering Assistance Supervisor 06/2005 to 05/2014 Company Name City , State Managed team of 21 of professionals. Utilize reporting tools to analyze and monitor status of project and individual work efforts. Collaborate with all departments and engineering teams to continuously manage trade-offs between scope, resources and time during the project/task durations. Perform all duties as deemed necessary for the success of the department. Ability to communicate with employees and other Department Heads. Previous experience using industrial hand tools, power tools, testing, and monitoring equipment. Sky Cap 09/2001 to 05/2005 Company Name City , State Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Education High School Diploma 12 El Dorado High School City , State , USA Skills Leadership Development Program Hands On Training: Electrical, Pluming, Painting, Full Finish, Wall Paper Management Training, Team Builder, Outlook Training, Excel Training, Hotsos Training, Stratton Warren "MMS"

ENGINEERING

CONTRACT SENIOR ASSOCIATE MEDIA PLANNER AT SAPIENTNITRO Summary To obtain a mid-level leadership position in media that will utilize my strong analytical, negotiation and creative- thinking skills. Experience Contract Senior Associate Media Planner at SapientNitro 07/2014 - Current Company Name City , State Clients: KPMG, Citizens Bank, The Institutes, Moven   Involved in all aspects media planning and buying process, from client briefing to post buy reporting Provide POVs for new vendors and opportunities Compile RFPs for potential partners and negotiate media costs. Secure media placements and issue approved vendors IOs Create strategic and tactical media recommendations with traditional and online components Analyze campaign reporting and provide clients with optimizations Assist media finance team in vendor payment and client billing Lead status updates calls with clients, present media recommendations and POVs. Freelance Sales Planner 04/2014 - 05/2014 Company Name City , State Served as primary POC for Major Projects brought in by Ad Sales Team. Created media plans and PPT decks for incoming RFPs and meetings for Ad Sales Team. Coordinated with multiple departments within the Ziff Davis Organization; ensuring programs have all necessary requirements to launch timely and effectively. Managed client and agency expectations, creative approvals, project timelines, and asset allotment for Ziff Davis programs and projects. Managed the expectations of Ad Sales, Operations, Sales Development, Tech, Finance, and Editorial, to guarantee internal protocols and workflows are met with each program. Worked with Editorial staff to coordinate Ad Sales and Editorial Programs. Brainstormed with Marketing team to create innovative ideas for the Ziff Davis organization and prospective advertisers. Freelance Associate Media Planner, Digital 01/2014 - 02/2014 Company Name City , State Clients: WEtv, Sundance TV, FUSE, Nuvo TV, 20th Century TV   RFPed potential vendors for upcoming campaigns. Reviewed vendor proposals, negotiated plan, and assisted with putting together campaign recommendations for clients. Created and updated buy sheets for client approval. Entered all media buys into Strata, and sent/received signed IOs from vendors. Coordinated digital production of custom assets with vendor, client, and creative agencies. Created t-sheets for Ad Ops team, and send out tags to approved vendors. Met with potential new partners to learn about capabilities and ad opportunities. Provided campaign reporting for currently running campaigns, and in-depth post reporting using Dart DFA and Excel. Studio Manager 08/2013 - 01/2014 Company Name City , State Opened job numbers and created estimates for new jobs. Scheduled and attended all pre-shoot meetings, noting any changes or requests. Set up and broke down shoots for visiting client, assisting with any needs during the day. Revised and sent out estimates and payments to vendors and clients. Assisted food stylist, prop stylist, and photographer during shoot prep, shoot, and post shoot by running errands, and anything else needed. Digital Sales Planner 07/2013 - 08/2013 Company Name City , State Assisted Director of Sales Development and Account Executives in assembling customized marketing plans for incoming RFPs from agencies and clients to meet their advertising objectives. Helped in managing key relationships with agency personnel and clients. Worked with Account Executives to ensure a smooth transition from pre-sale responsible to post-sale and campaign activation. Entered and managed sales inventory through Dart DFP, and created and/or revised insertion orders for agencies and clients. Key liaison between digital production, ad ops, and project managers to ensure delivery of strategic and successful media programs with optimal CTRs, and other key digital metrics. Contract Marketing Coordinator at Verison FiOS 04/2013 - 05/2013 Company Name City , State Provided support for 16 Account Managers and two Regional Account Mangers. Pulled and analyzed multiple daily sales reports through VZaI. Created new reports at the request of Account Managers and Regional Account Managers. Managed six street team employees for fieldwork events and event reporting. Freelance Digital Media/Traffic Coordinator at Prudential 02/2013 - 03/2013 Company Name City , State Entered new campaigns into MediaVisor and MediaOcean to create IOs for publishers and traffic sheets for creative departments. Provided monthly campaign report and analysis using Dart DFA. Cost audited all media spend of the previous months activity for finance department. Point person for Aventa, trafficking company, and assisted with any issues or questions about current and upcoming campaigns. Freelance Assistant Digital Media Planner At Neo@Ogilvy 12/2012 - 01/2013 Company Name City , State Clients: Caesar's Entertainment   Assisted with submitting and processing media invoices through ASPEN. Maintained vendor relationships and monitored delivery of active campaigns. Generated and analyzed all campaign reports to determine media spend and performance against respective metrics, in addition to presenting results and insights directly to the client. Assisted in RFP and media negotiations, and issues insertion orders to publishers using DDS. Created media recommendations and media flowcharts for upcoming campaigns. Integrated Junior Media Associate 11/2011 - 11/2012 Company Name City , State Client: Samsung; Enterprise and Consumer Business and Telecom   Samsung Developed strategy for traditional and interactive media, and tactical interactive media recommendation for new products launches, and other key products under the Enterprise (B2B) and Consumer Business Divisions for Samsung US. Lead weekly status calls with the client, creative agencies and other partners for 9+ campaigns. Activated digital executions from RFPs to post-buy reports, using MediaOcean and Dart DFA. Analysis and present bi-monthly campaign reporting with optimization recommendations. Utilize industry tools such as IMS, Comscore, and Tardiis to develop campaign recommendations, as well as weekly presentations of industry trade articles. Provide POVs on new partners and opportunities for the client Accomplishments Completed Starcom Mediavest Group Flight Basics training course. Education Present Certification : eCornell - Marketing Strategy Seven-course online marketing certificate with MBA-level strategic marketing training. December 2010 Bachelors of Arts : Seton Hall University - Communications City , State GPA: GPA: 3.4 Emphasis in Public Relations Marketing, Public Relations and Journalism coursework Member of PRSSA, Member of Alpha Phi Sorority: Director of Marketing, 2008-2009 and Vice President of Marketing, 2009-2010 Skills M edia Planning/Buying Softward: MediaOcean, DDS, MediaVisor, Aspen, Strata, Dart DFA and DFP Research Software: IMS Clear Decisions (MRI), comScore, Adviews, Snapshot, SRDS, eMarketer Other Software: Salesforce, Central Desktop VZaI, Hyperion, Lotus Notes, Mircsoft Office Suite, Google Drive and Docs, Box, QuarkXPress Mac/PC Platform proficient

DIGITAL-MEDIA

TRAINING SPECIALIST - CONSTRUCTION EQUIPMENT Summary Experienced Construction Equipment Operator and Carpenter that is hardworking, dependable, and reliable; offering extensive experience with heavy equipment operation. Highly motivated to produce quality work on tight deadlines with safety in mind and to exceed expectations. Experience October 2010 to Current Company Name City , State Training Specialist - Construction Equipment Serve as a Training Specialist and Training Manager for construction equipment the U.S. Army procures. Developed, updated, and managed training material that provides the Soldier on basic operation, techniques, and maintenance procedures for the various types of construction equipment that the U.S. Army's owns. Developed scope of work and contract language. Conducted reviews and provide recommendations on associated Technical Manuals for construction equipment before authentication and publishing in occurs. Evaluated training materials prepared by instructors. Monitored training costs and created budget reports for management. August 2000 to October 2010 Company Name City , State Delivery Driver Delivered product and filling vending machines at all points of availability within established accounts. Completed a daily pre-trip inspection checklist before first delivery of the day. Operated motor vehicles in a safe and efficient manner. Loaded and unloaded merchandise at stores and vendor locations. Maintained a Commercial Drivers License Class A. Military Experience February 1999 to Current Company Name City , State Combat Engineer: Construction Foreman, E-7 Serve as Platoon Sergeant of a 42 Marine size platoon that is responsible for the professional development, morale, health and welfare of Marines. Mentor Marines on the knowledge and procedures for: horizontal and vertical construction, blueprint reading, concrete form construction, concrete mixing and pouring, concrete saw operations, masonry work, concrete block and brick laying techniques, 250/260 CFM compressor operation and maintenance procedures, basic surveying techniques, soils testing, airfield damage repair, bridging operations, and security operations. Create bill of materials, drawings, and submitted supporting documentation required for construction projects as necessary. Maintained accountability for over 1.2 million dollars in tools and equipment. Awards: (3) Navy and Marine Corps Achievement Medals Iraq Campaign Medal with Bronze Star Global War on Terrorism Service Medal (4) Selected Marine Corps Reserve Medals National Defense Medal Armed Force Reserve Medal with Bronze Hour Glass and "M" Devices (3) Certificate of Commendations Education 2015 Eastern Michigan University City , State , USA Bachelor of Science : Construction Management The construction management major reflects the current needs and trends in the construction industry and is accredited by the American Council for Construction Education. Classes completed to date: Introduction to Construction, Construction Safety, Analysis of Commercial Prints, Electrical and Mechanical Equipment Systems, LEED for New Construction and Major Renovations, and Legal Environment of Business Law. Henry Ford Community College City , State , USA Associate of Applied Science : Architectural/Construction Technology Attended from 08/28/2000 - 05/05/2002 Earned 24 Cedits Technical Skills and Qualifications Active Secrete Clearance   Current Licenses: CDL Class A, Scrapers, Graders, Loaders, Excavators, Bulldozers, Backhoe Loaders, Skid Steer Loaders. Certifications: Program Management Level I, Life Cycle Logistics level I & II, AutoCad, Microsoft Office Suite, Troxler Nuclear Guage Densometer, Radiation Safety Officer, Radioactive Commodity Identification/Transportation, Hazmat, and CPR. Accomplishments Member of Eastern Constructors Organization Supervised and constructed 16 homes from start to finish for the Southwest Indian Foundation, in Gallup New Mexico. Supervised and managed 172 construction projects throughout the Al Anbar Providence of Al Asad Iraq. Project Manager and Construction Foreman for constructing the Marine Corps Logistics Command site aboard Al Asad Air Base, Iraq. This became the focal point of the Marine Corps exit strategy for leaving Iraq. Completed Combat Out Post Baghdadi project four days ahead of schedule, which effectively improved the defensive capabilities of the 7th Division Military Transition Team. Trained 203 Soldiers on how to operate construction equipment. Trained 432 Marines on proper construction procedures and techniques. Developed the Radiation Safety Officer Course for the Troxler Nuclear Guage Densometer in accordance with the Nuclear Regulatory Commission guidelines, a 492 page training support package.

CONSTRUCTION

CONSTRUCTION FOREMAN Summary Looking for a challenging and rewarding future in a healthy and competitive organization and to expose my knowledge, experience and potential through hard work and dedication. I offer myself as an excellent team player with honesty, dynamism and commitment. Over 8 years of success in overseeing multi-million dollar building construction and renovation projects from beginning through occupancy. Proven track record of safely and effectively operating a wide range of construction equipment; excavators, backhoes, loaders, forklifts and mechanized trenchers. Demonstrated ability to effectively manage a team of up to 10 construction workers performing a variety of activities. Conversant with conducting project briefings and assigning daily work tasks to construction workers. Particularly effective in working within allocated budgets. Highlights CONSTRUCTION FOREMAN Project Scheduling Empowerment Regulatory Compliance Planning and Budgeting Crew Management Contract Negotiation Experience Construction Foreman March 2009 to Current Company Name － City , State Develop construction crews for daily tasks Ensure all task comply with project protocols Coordinate construction projects in terms of supplies and resources Manage construction budgets as appropriated Monitory daily construction operations for quality management and accuracy Track costs as instructed Perform performance inspections on a regular basis Carry out construction duties when the project calls for it Report progress and incidents to managers and customers Choose and acquire materials needed for construction projects Facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check Trained new hires in construction work protocols over three years. Construction Foreman March 2009 to Current Company Name － City , State Develop construction crews for daily tasks Ensure all task comply with project protocols Coordinate construction projects in terms of supplies and resources Manage construction budgets as appropriated Monitory daily construction operations for quality management and accuracy Track costs as instructed Perform performance inspections on a regular basis Carry out construction duties when the project calls for it Report progress and incidents to managers and customers Choose and acquire materials needed for construction projects Facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check Trained new hires in construction work protocols over three years. Construction Worker February 2005 to March 2009 Company Name － City , State Cleaned construction site as directed Used materials and equipment to dig and shovel debris Built construction sites using maps and blueprints Laid bricks and plastered cement as instructed Used forklifts to move equipment from one place to another. Construction Worker February 2005 to March 2009 Company Name － City , State Cleaned construction site as directed Used materials and equipment to dig and shovel debris Built construction sites using maps and blueprints Laid bricks and plastered cement as instructed Used forklifts to move equipment from one place to another. Education High School Diploma : 2002 COMMUNITY SCHOOL － City , State Accomplishments Qualification Specialization Name of Institution Year of Passing I.T.C. Electrical Engineering KCM Industrial Training Centre, Koonamavu. 1982 S.S.L.C. Academic G.H.S. Kadungapuram 1980 Professional Summary: Job Profile Employer Period Electrical Visitor Ahlia Cement Company, Libya June 2015 to till date Electrical Foreman Al Hamad Contracting Company, U.A.E. From 1988 to 2010 21 Years Areas of Specialization: Light and Power wiring. DB Termination. Panel assembling. Sound knowledge in electrical lay-outs and schematic diagrams. HT & LT cable laying, glanding and termination. Testing & commissioning of projects. Personal Information Age & Date of Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No. : M0197098 Date of Issue : 16.07.2014 Date of Expiry : 15.07.2024 Place of Issue : CochinDubai Driving License No 158117 valid up to 02.05.2022 Publications Permanent Address Panikkassery House Alangad, Kongorpilly P.O. Ernakulam District Kerala, India. PIN: 683525 Telephone 91-484 2514876 Interests Indian Name of Father Jose P.V Languages Arabic, English, Hindi, Tamil, Urdu, Malayalam Skills Arabic, blueprints, Budgeting, budgets, change management, interpersonal skills, Contract Negotiation, decision making, English, forklifts, Hindi, leadership skills, Regulatory Compliance, materials, problem solving skills, progress, protocols, quality, quality management, reading, Scheduling, Urdu Additional Information Nationality Indian Name of Father Jose P.V Age & Date of Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No. : M0197098 Date of Issue : 16.07.2014 Date of Expiry : 15.07.2024 Place of Issue : Cochin Dubai Driving License No 158117 valid up to 02.05.2022

CONSTRUCTION

EXECUTIVE DIRECTOR Professional Experience Executive Director January 2009 to Current Media Enterprise Alliance. Head-Royce School Instructor January 1974 to January 2010 Company Name Chairman January 2005 to January 2010 Fine Arts Dept. Head-Royce School (11 members in Visual, Music, Drama and Dance). Director Summer January 2003 to January 2009 Company Name a partnership between HRS and the Oakland Unified School District). The program targets disadvantaged middle school students who have been identified by their teachers and principals as bright and motivated. They are given. academic, arts, and technology training on a full scholarship basis during a six-week summer session. They are mentored monthly over the course of the year. Education B.A : Communications and Public Policy , 1969 University of California Berkeley Communications and Public Policy B.F.A : 1970 University of California Berkeley-Fine Arts M.F.A : 1972 San Francisco Art Institute UC Berkeley-Secondary Teaching Credential program : 1973 Interests 2006-2008: EOBA/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis) Project coordinator for 2006-2008 renovation project. Coordinated project with East Bay Community Fund, Rebuilding Together Oakland, Temple Sinai, Pulte Construction, and Head-Royce School 2005-2007: Destiny Arts (An arts based organization the uses dance and martial arts in violence prevention training) Supervised production of promotional video, fund raising, worked with Destiny faculty as part of the Head-Royce Art and Technology Institute Summer: 2005-2007) 2005-2007: Malawi Youth Project (Implements projects in Malawi, Africa) Involved in fundraising and installation of water and electrical systems at the Amai A Chifundo Orphanage in Blantyre, Malawi. Also provided funds and equipment for youth soccer organizations nationally in Malawi. 1990- present: Rebuilding Together Oakland (Formerly Christmas in April) (Rehabilitates homes of low income elderly and disabled citizens in Oakland, as well as rehabilitation projects with schools and community centers) *House captain, volunteer coordinator, project organizer, fundraiser Conference/Panel Facilitator: 2005: Arts Equity-East Bay Youth Access to the Arts: Groups represented: Destiny Arts, East Bay Asian Youth Center-Streetside Productions, YouthSounds/Bay Area Video Coalition, the Oakland Museum, Oakland Fund for the Arts (Organized panel of East Bay Arts organizations to talk about youth access in the arts) Pro-Bono Films: Video productions working with high school students for community non-profits. The films are used as an informational tool, and a marketing/funding aid. Non-Profit organizations/Video Productions: 2007-08 The East Oakland Boxing Association/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis, Oakland, Ca.) 2006: The George Mark Center (treats terminally ill children, San Leandro, Ca.) 2005: Destiny Arts (An arts based organization that uses dance and martial arts in violence prevention training, Oakland, Ca.) 2004: The East Bay College Fund (provides college scholarships for disadvantaged youth in the East Bay, Oakland, Ca 2003: The International Rescue Committee (Helps refugees settle in the United States) Oakland-San Francisco, Ca. 2002: Oasis: (Hepatitis-C Clinic, Oakland, Ca.) Awards: 2006-2008 Finnie Fellowship: Three year study/travel fellowship from the Head-Royce school to study and implement arts curriculum reflecting non-western cultures. 2005 Fellowship from the Fund for Teachers: Study of the art and culture of the Aboriginal People of Australia, and the Maori People of New Zealand 1995 Cyberart: The Merging of Art and Technology, Arts Education Fellowship, The Council for Basic Education, The National Endowment for the Arts, and the Getty Center for Art Education (Implementation of computer technology into an arts curriculum.) Additional Information Volunteer Work: Community Organizations: 2006-2008: EOBA/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis) Project coordinator for 2006-2008 renovation project. Coordinated project with East Bay Community Fund, Rebuilding Together Oakland, Temple Sinai, Pulte Construction, and Head-Royce School 2005-2007: Destiny Arts (An arts based organization the uses dance and martial arts in violence prevention training) Supervised production of promotional video, fund raising, worked with Destiny faculty as part of the Head-Royce Art and Technology Institute Summer: 2005-2007) 2005-2007: Malawi Youth Project (Implements projects in Malawi, Africa) Involved in fundraising and installation of water and electrical systems at the Amai A Chifundo Orphanage in Blantyre, Malawi. Also provided funds and equipment for youth soccer organizations nationally in Malawi. 1990- present: Rebuilding Together Oakland (Formerly Christmas in April) (Rehabilitates homes of low income elderly and disabled citizens in Oakland, as well as rehabilitation projects with schools and community centers) *House captain, volunteer coordinator, project organizer, fundraiser Conference/Panel Facilitator: 2005: Arts Equity-East Bay Youth Access to the Arts: Groups represented: Destiny Arts, East Bay Asian Youth Center-Streetside Productions, YouthSounds/Bay Area Video Coalition, the Oakland Museum, Oakland Fund for the Arts (Organized panel of East Bay Arts organizations to talk about youth access in the arts) Pro-Bono Films: Video productions working with high school students for community non-profits. The films are used as an informational tool, and a marketing/funding aid. Non-Profit organizations/Video Productions: 2007-08 The East Oakland Boxing Association/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis, Oakland, Ca.) 2006: The George Mark Center (treats terminally ill children, San Leandro, Ca.) 2005: Destiny Arts (An arts based organization that uses dance and martial arts in violence prevention training, Oakland, Ca.) 2004: The East Bay College Fund (provides college scholarships for disadvantaged youth in the East Bay, Oakland, Ca 2003: The International Rescue Committee (Helps refugees settle in the United States) Oakland-San Francisco, Ca. 2002: Oasis: (Hepatitis-C Clinic, Oakland, Ca.) Awards: 2006-2008 Finnie Fellowship: Three year study/travel fellowship from the Head-Royce school to study and implement arts curriculum reflecting non-western cultures. 2005 Fellowship from the Fund for Teachers: Study of the art and culture of the Aboriginal People of Australia, and the Maori People of New Zealand 1995 Cyberart: The Merging of Art and Technology, Arts Education Fellowship, The Council for Basic Education, The National Endowment for the Arts, and the Getty Center for Art Education (Implementation of computer technology into an arts curriculum.) Skills academic, Arts, Enterprise, Teaching

ARTS