id
stringlengths 36
36
| status
stringclasses 1
value | _server_id
stringlengths 36
36
| text
stringlengths 13
433
| category
stringclasses 77
values | sentiment.suggestion
class label 1
class | sentiment.suggestion.score
float64 0
1
| sentiment.suggestion.agent
stringclasses 1
value |
|---|---|---|---|---|---|---|---|
f5b23d85-7c89-48da-9ed5-0d7d249a0be9
|
pending
|
a6430e0b-1ff7-4ac1-8a68-e56318e26228
|
I am angry that I got charged for using my card.
|
card_payment_fee_charged
| 0POSITIVE
| 0.000484
|
distilbert-base-uncased-finetuned-sst-2-english
|
8b136da9-1746-4c7a-a2c5-5d36f998b28b
|
pending
|
9371f1f5-1b67-42ba-868f-607d70653ef0
|
Where is a Mastercard ATM?
|
atm_support
| 0POSITIVE
| 0.000924
|
distilbert-base-uncased-finetuned-sst-2-english
|
35e539a5-12ef-416c-ba00-8ece7758cb0b
|
pending
|
a7c91e9b-10cd-42c8-89f9-3117567637c9
|
My card arrived but I don't know how to get my PIN.
|
get_physical_card
| 0POSITIVE
| 0.000657
|
distilbert-base-uncased-finetuned-sst-2-english
|
835ba08b-af67-4987-be48-aa0025450baa
|
pending
|
061a5438-6ede-4c97-b0b7-436571a16c86
|
This card payment isn't is recognition.
|
card_payment_not_recognised
| 0POSITIVE
| 0.001063
|
distilbert-base-uncased-finetuned-sst-2-english
|
b98afa7e-28a5-48dc-b304-3934f7ebd658
|
pending
|
617b24ff-4769-458e-a7ca-a992f29f79fc
|
Is there a charge for getting cash?
|
cash_withdrawal_charge
| 0POSITIVE
| 0.00178
|
distilbert-base-uncased-finetuned-sst-2-english
|
86a1dc5b-ea64-43d3-a2c1-8224b8395cb8
|
pending
|
35a6a8b4-b91d-4ce4-b6cc-70d30896653d
|
A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?
|
transfer_fee_charged
| 0POSITIVE
| 0.001557
|
distilbert-base-uncased-finetuned-sst-2-english
|
ad2f208d-8f6a-4454-931c-98f674016658
|
pending
|
1c599369-bed2-451e-9cb6-7459d8af0d6e
|
How do I go about getting a refund?
|
request_refund
| 0POSITIVE
| 0.001123
|
distilbert-base-uncased-finetuned-sst-2-english
|
3b2a060b-5905-41e7-9cc4-88ef694b2fc3
|
pending
|
a5a019e8-7c98-49d4-ab37-5b3ee5c89764
|
Are there any charges for receiving money?
|
top_up_by_bank_transfer_charge
| 0POSITIVE
| 0.001359
|
distilbert-base-uncased-finetuned-sst-2-english
|
9837e4eb-4daa-4a97-bf0f-e2dae9f70a55
|
pending
|
2beb0c5b-8af3-44f9-9409-4c261dff5079
|
What fees do you charge for the standard card?
|
order_physical_card
| 0POSITIVE
| 0.004076
|
distilbert-base-uncased-finetuned-sst-2-english
|
0faea609-a7c6-4149-a63c-d318341204aa
|
pending
|
28f1a614-9096-474e-8278-6a090d0bb4a4
|
My source of funds need verification.
|
verify_source_of_funds
| 0POSITIVE
| 0.002541
|
distilbert-base-uncased-finetuned-sst-2-english
|
75ab9e0f-5bb0-4c1c-a11b-6949d03ab0ea
|
pending
|
bb214b0d-aa6d-4c1f-b604-4923f899db12
|
What forms of ID should I use for verification?
|
verify_my_identity
| 0POSITIVE
| 0.001204
|
distilbert-base-uncased-finetuned-sst-2-english
|
ec78a109-d58c-4359-8221-6db852716c3d
|
pending
|
c533ceb0-ecb6-4b3c-8647-ddc9ae44d2da
|
I was charged twice for a restaurant, can you take the second charge off?
|
transaction_charged_twice
| 0POSITIVE
| 0.003292
|
distilbert-base-uncased-finetuned-sst-2-english
|
48b0c990-e657-443e-85a8-d0ab5a0fdf26
|
pending
|
dc5c4cf1-aa5f-4c83-a90f-10d142fa5c60
|
I need a refund. This is not what i wanted.
|
request_refund
| 0POSITIVE
| 0.000217
|
distilbert-base-uncased-finetuned-sst-2-english
|
943e53ba-5ea2-4901-a662-04d944740fba
|
pending
|
d724b37c-b6f7-4877-a379-61d336ed8fb2
|
My card was declined
|
declined_card_payment
| 0POSITIVE
| 0.003164
|
distilbert-base-uncased-finetuned-sst-2-english
|
bf5384d5-5939-42cc-8412-279c2cc378fb
|
pending
|
0d58f264-fe45-44aa-8910-1bd521781f94
|
What are your supported countries?
|
country_support
| 0POSITIVE
| 0.056586
|
distilbert-base-uncased-finetuned-sst-2-english
|
a7b6d826-28ef-457f-aa53-d9c396f75f19
|
pending
|
223ce808-2dff-4bbe-894f-86a5a30ddc18
|
What is the handling fee for transfer?
|
top_up_by_bank_transfer_charge
| 0POSITIVE
| 0.003831
|
distilbert-base-uncased-finetuned-sst-2-english
|
c8302cba-0c0d-4b5f-ad0f-6e11270271de
|
pending
|
293b7b3b-12fa-4ac1-8d6f-c0c68a98648e
|
Why is a transaction still pending?
|
pending_cash_withdrawal
| 0POSITIVE
| 0.002161
|
distilbert-base-uncased-finetuned-sst-2-english
|
ce981c98-9a69-4602-a157-205833b9cb04
|
pending
|
798cdc0b-00c3-4dee-9f2e-8027483a98a7
|
My card didn't go through. It doesn't make sense. You told me that everything was ok.
|
declined_card_payment
| 0POSITIVE
| 0.906432
|
distilbert-base-uncased-finetuned-sst-2-english
|
067cf454-117b-41fd-a0d9-7b94e17b17e0
|
pending
|
0eafa854-56fa-4544-ab79-b832fd339bec
|
How old do I need to be?
|
age_limit
| 0POSITIVE
| 0.002491
|
distilbert-base-uncased-finetuned-sst-2-english
|
b7b7c8a8-1a3f-4338-9015-f45c0692bad1
|
pending
|
30a45067-6113-47ce-81b3-ec149082d255
|
What should I do if the atm eats my card?
|
card_swallowed
| 0POSITIVE
| 0.001249
|
distilbert-base-uncased-finetuned-sst-2-english
|
c7157482-dbfa-49cd-9964-99bdbef36b26
|
pending
|
3e15db07-84ed-4c26-857f-df37c5c99154
|
how do i get top up with cash deposit
|
top_up_by_cash_or_cheque
| 0POSITIVE
| 0.986881
|
distilbert-base-uncased-finetuned-sst-2-english
|
5f7a5fa1-c048-4a56-b0d2-c4abe6a48b49
|
pending
|
d34f7811-c02b-41eb-85b8-d9739e77c8d4
|
What is this fee debit on my account?
|
extra_charge_on_statement
| 0POSITIVE
| 0.001871
|
distilbert-base-uncased-finetuned-sst-2-english
|
6603668a-6165-4851-afed-674b9c9849ee
|
pending
|
173c9093-7b2a-40be-8367-7a4f0e09bdf9
|
why cant you just refund me instead of a merchant
|
Refund_not_showing_up
| 0POSITIVE
| 0.00115
|
distilbert-base-uncased-finetuned-sst-2-english
|
29b86932-8212-4e3e-8bb1-db073e6ef73e
|
pending
|
87f87eb1-d167-4903-be76-0341d57f39b4
|
I am interested in changing my personal details.
|
edit_personal_details
| 0POSITIVE
| 0.999516
|
distilbert-base-uncased-finetuned-sst-2-english
|
8949accf-8808-400a-babe-0409f43609b3
|
pending
|
900a65f1-41df-4ee8-92d2-824bad2470de
|
I don't know my password anymore.
|
passcode_forgotten
| 0POSITIVE
| 0.000691
|
distilbert-base-uncased-finetuned-sst-2-english
|
7f051e21-d30d-4aaa-aeb6-4b14569c996f
|
pending
|
e11ea91a-88cd-4cff-affe-4a5b80e0e760
|
i have been trying to add money with apple pay but it wont work, why?
|
apple_pay_or_google_pay
| 0POSITIVE
| 0.096331
|
distilbert-base-uncased-finetuned-sst-2-english
|
8d5c0bb1-591a-47ff-8b06-7b82dd6e8e4c
|
pending
|
feee5714-9240-4aa7-a155-98fd1af1621d
|
How do I initiated a bank transfer to top up?
|
transfer_into_account
| 0POSITIVE
| 0.000834
|
distilbert-base-uncased-finetuned-sst-2-english
|
da1ed2ff-dab4-494c-a01e-9fd88d49d14c
|
pending
|
838ebe4b-da04-463f-9f04-e2da18d609bd
|
I made a payment and it appears it is showing twice
|
transaction_charged_twice
| 0POSITIVE
| 0.299501
|
distilbert-base-uncased-finetuned-sst-2-english
|
1abef59e-1a06-47d9-8db4-041d67a0facf
|
pending
|
0260d8e5-4909-4c68-be17-38aeef0d7c84
|
I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!
|
card_payment_not_recognised
| 0POSITIVE
| 0.001388
|
distilbert-base-uncased-finetuned-sst-2-english
|
12a1c25f-6972-4bc3-9a87-f454831ff359
|
pending
|
71fa102b-36bb-431b-a6c4-6fb9702595f7
|
My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.
|
pending_cash_withdrawal
| 0POSITIVE
| 0.015402
|
distilbert-base-uncased-finetuned-sst-2-english
|
55818e61-fde0-4819-b646-0cb3fc866d5b
|
pending
|
e0955639-7013-494c-9186-b0b6c0cbe551
|
My card payment wasn't accepted.
|
declined_card_payment
| 0POSITIVE
| 0.000274
|
distilbert-base-uncased-finetuned-sst-2-english
|
ac9b705e-727c-4a49-9586-5c07988c1800
|
pending
|
29d7f85c-c8c4-46f2-9dca-3595eb565619
|
My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?
|
top_up_reverted
| 0POSITIVE
| 0.000305
|
distilbert-base-uncased-finetuned-sst-2-english
|
acfc9d17-65ae-4808-bc84-a3e24a2c466a
|
pending
|
3087fb88-0bf8-42ef-90c1-e228e52e8682
|
I am inquiring about your auto top up feature.
|
automatic_top_up
| 0POSITIVE
| 0.591294
|
distilbert-base-uncased-finetuned-sst-2-english
|
931d700d-9892-4bab-a81a-62b08db3826a
|
pending
|
cb80db80-5f1e-4b4a-ba10-ac9bd6a2539b
|
How do I auto top-up?
|
automatic_top_up
| 0POSITIVE
| 0.002423
|
distilbert-base-uncased-finetuned-sst-2-english
|
d9678999-de38-4aa2-b539-f0db1dd4f19c
|
pending
|
4a7f45d3-68a0-4e07-9019-1b6df3a2b8dd
|
I lost my phone! Will my card still work?
|
lost_or_stolen_phone
| 0POSITIVE
| 0.000273
|
distilbert-base-uncased-finetuned-sst-2-english
|
a8761c66-1b36-4487-a5ee-8e73c2beb808
|
pending
|
0f8ce31e-179d-4227-ac69-d09e56f5991b
|
my phone has been stolen by someone
|
lost_or_stolen_phone
| 0POSITIVE
| 0.001719
|
distilbert-base-uncased-finetuned-sst-2-english
|
af48f221-a1c4-48b4-a8f1-d1c31f81816b
|
pending
|
7db36d0e-fcdd-45a1-b78f-99819bed4af7
|
I would like to invalidate my account. I am very disappointed with your services.
|
terminate_account
| 0POSITIVE
| 0.000188
|
distilbert-base-uncased-finetuned-sst-2-english
|
56a617c7-a4b6-42d5-9e8f-12e34dd08c54
|
pending
|
27540fe4-059a-433f-b06c-4824a416bf50
|
What happens if my card payment is cancelled?
|
reverted_card_payment?
| 0POSITIVE
| 0.000413
|
distilbert-base-uncased-finetuned-sst-2-english
|
1f93a40b-374c-406f-a4a1-a18186f05c7f
|
pending
|
bcd42a94-fede-45cc-b170-7f83c1f95fef
|
I can't get the card itself to work.
|
card_not_working
| 0POSITIVE
| 0.000244
|
distilbert-base-uncased-finetuned-sst-2-english
|
765124b5-7988-4697-b5f4-1a2133a18682
|
pending
|
4f02f9d2-d8f3-446f-87c8-57353d977777
|
What methods are available for my friend to send me money?
|
receiving_money
| 0POSITIVE
| 0.000921
|
distilbert-base-uncased-finetuned-sst-2-english
|
69ffdb56-38f1-4169-8e48-a86593798d0c
|
pending
|
fa743021-bd00-4704-84fb-b873d11fb26b
|
Is it possible to change from USD to GBP with your App?
|
exchange_via_app
| 0POSITIVE
| 0.003394
|
distilbert-base-uncased-finetuned-sst-2-english
|
f3f421e8-4b79-45eb-9bfc-efe0b8b6f889
|
pending
|
32e388be-580d-4e74-a4d2-b056958601d4
|
A withdrawal is showing that I don't recognize
|
cash_withdrawal_not_recognised
| 0POSITIVE
| 0.000246
|
distilbert-base-uncased-finetuned-sst-2-english
|
83ab9dc4-6117-407b-8faf-2c36bc563348
|
pending
|
ae366253-2e4b-4ed9-905f-58027a88a028
|
Is there a top-up fee if you add money in USD?
|
top_up_by_card_charge
| 0POSITIVE
| 0.011059
|
distilbert-base-uncased-finetuned-sst-2-english
|
ed514f61-f059-4311-a1d4-ba42b037dfc6
|
pending
|
82d62c58-7d69-45af-b3cf-3704137d604d
|
I was not able to receive the correct amount of cash.
|
wrong_amount_of_cash_received
| 0POSITIVE
| 0.000242
|
distilbert-base-uncased-finetuned-sst-2-english
|
1b329fe5-4fe2-401d-a6d0-340482d5f643
|
pending
|
3553bbee-ae5b-458e-a092-fdfb0b8f2fd8
|
I have foreign currency i would like to change how much will it cost me?
|
exchange_charge
| 0POSITIVE
| 0.001013
|
distilbert-base-uncased-finetuned-sst-2-english
|
2eab027a-8c46-49e6-a483-6867c2a58538
|
pending
|
413c0ea7-07e9-4c94-bca3-f81d7808bf7f
|
Why has my payment been declined? I paid by card.
|
declined_card_payment
| 0POSITIVE
| 0.00313
|
distilbert-base-uncased-finetuned-sst-2-english
|
f8015782-baae-4082-a8a9-7e8530d6c2ba
|
pending
|
75131cbc-d21d-4f9f-a161-5d0fef33a832
|
If I top up using a European card is there a charge?
|
top_up_by_card_charge
| 0POSITIVE
| 0.003874
|
distilbert-base-uncased-finetuned-sst-2-english
|
11aa5a30-118a-4649-997d-1b44d6ec3b69
|
pending
|
60e72d2e-00a8-45e3-9277-b83882e55741
|
Somebody used my card without my knowledge!
|
compromised_card
| 0POSITIVE
| 0.001829
|
distilbert-base-uncased-finetuned-sst-2-english
|
73f43187-c623-434f-8a3c-b82d24b7c23e
|
pending
|
a2265732-9440-45be-be3b-77e4b570aac5
|
Can this card be used at all ATMs?
|
atm_support
| 0POSITIVE
| 0.001681
|
distilbert-base-uncased-finetuned-sst-2-english
|
c0ae12c0-69ef-41a8-ace5-0b1c3bbea00e
|
pending
|
30158ec7-d6cf-4dcf-b3bf-646e68d3ed9b
|
How do I order my card?
|
order_physical_card
| 0POSITIVE
| 0.002354
|
distilbert-base-uncased-finetuned-sst-2-english
|
7729b95b-dd35-4318-a681-9187660f5ac2
|
pending
|
a8ff31c1-7279-4012-a39e-f1d87891695e
|
Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?
|
transfer_fee_charged
| 0POSITIVE
| 0.000651
|
distilbert-base-uncased-finetuned-sst-2-english
|
cacd715a-c9ba-41c9-932f-484f81f59ae5
|
pending
|
ac4d8476-bf58-4564-b9bf-7334379f56e4
|
I cannot remember my passcode.
|
passcode_forgotten
| 0POSITIVE
| 0.001015
|
distilbert-base-uncased-finetuned-sst-2-english
|
987538d1-a71f-4bef-8af6-aa5945dad40e
|
pending
|
d3171162-8a8a-428b-b487-1df621885a28
|
Can you delete the account?
|
terminate_account
| 0POSITIVE
| 0.000386
|
distilbert-base-uncased-finetuned-sst-2-english
|
688096a3-36f5-4060-b63e-ee0e31deb5c4
|
pending
|
f0219fc9-13d2-4ec0-9922-a586b922ff48
|
How do I change the PIN?
|
change_pin
| 0POSITIVE
| 0.001057
|
distilbert-base-uncased-finetuned-sst-2-english
|
5c978b54-c592-4d92-b32c-796b9979851c
|
pending
|
5188a111-be1e-4a6d-91bb-113965af0276
|
How old do my kids need to be to use your service?
|
age_limit
| 0POSITIVE
| 0.002063
|
distilbert-base-uncased-finetuned-sst-2-english
|
e065f9cd-54da-43d0-94d4-42e3ae9a7b08
|
pending
|
4f8dffa8-a6d3-4f37-af46-e4dff89010c4
|
I would like a disposable virtual card, could I get one?
|
get_disposable_virtual_card
| 0POSITIVE
| 0.000577
|
distilbert-base-uncased-finetuned-sst-2-english
|
5cb41fb8-e09e-4962-a010-8216d3e797cb
|
pending
|
c72746b7-c6b0-45cc-a0fd-291144b3b061
|
I going to be traveling, can I set up auto top-up if I run low on money?
|
automatic_top_up
| 0POSITIVE
| 0.001424
|
distilbert-base-uncased-finetuned-sst-2-english
|
adb2489c-29ce-4757-a5c1-c2506fa7f628
|
pending
|
838da597-d1db-4e8a-8ec8-4792c082b4df
|
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?
|
transfer_fee_charged
| 0POSITIVE
| 0.00057
|
distilbert-base-uncased-finetuned-sst-2-english
|
05c5ecd3-c342-4af0-97f9-351eba2b8c85
|
pending
|
bc8a092e-a0e3-45f1-b8df-029286781818
|
There is a cash withdrawal on my statement that I did not make
|
cash_withdrawal_not_recognised
| 0POSITIVE
| 0.001778
|
distilbert-base-uncased-finetuned-sst-2-english
|
e7565a83-f298-4efb-aa58-b3fdb4ec195b
|
pending
|
4358b664-95b1-4f8c-8803-2f9ecd547ed2
|
There is a charge for an additional pound.
|
extra_charge_on_statement
| 0POSITIVE
| 0.0982
|
distilbert-base-uncased-finetuned-sst-2-english
|
c21d5e9c-5910-4e74-8d62-3d22829add83
|
pending
|
c1e2f55f-5e5c-456e-94f1-f0d9d10efbf5
|
I froze my account, but how do I order a replacement card?
|
compromised_card
| 0POSITIVE
| 0.000431
|
distilbert-base-uncased-finetuned-sst-2-english
|
83e88be7-0f28-4df4-b988-0d1f1e4a01d6
|
pending
|
23ad14fb-5619-4c2d-9b9f-a5f7340081a2
|
I found the exchange rate for my cash withdrawal is wrong
|
wrong_exchange_rate_for_cash_withdrawal
| 0POSITIVE
| 0.00027
|
distilbert-base-uncased-finetuned-sst-2-english
|
5b84eba5-fdb9-487e-9813-17849e1e49b9
|
pending
|
933c04cb-df05-4de3-a038-75337762ba49
|
There was a charge applied when I used my card.
|
card_payment_fee_charged
| 0POSITIVE
| 0.011375
|
distilbert-base-uncased-finetuned-sst-2-english
|
2995eb57-5525-4b54-8a46-7091663b81e9
|
pending
|
d77cc66d-83b7-4e4a-a116-75640ab84ebb
|
My transfer is still pending
|
pending_transfer
| 0POSITIVE
| 0.460971
|
distilbert-base-uncased-finetuned-sst-2-english
|
71605320-7af9-4f7c-bc5b-51b28bd09216
|
pending
|
6da95a71-58a6-401c-9cc6-618929cfcbaf
|
I goofed up and used the wrong account. Please help.
|
cancel_transfer
| 0POSITIVE
| 0.000588
|
distilbert-base-uncased-finetuned-sst-2-english
|
37979ea9-68ee-48d8-bb2e-491741c12e09
|
pending
|
602310ba-956b-40e1-8bb9-63c2d2040d2a
|
Where can I change my PIN?
|
change_pin
| 0POSITIVE
| 0.000425
|
distilbert-base-uncased-finetuned-sst-2-english
|
15850e29-d602-461e-ad81-e733e65a005a
|
pending
|
03103a24-b7c9-46a7-8f2f-274c93965921
|
It looks like my top-up was cancelled
|
top_up_reverted
| 0POSITIVE
| 0.000242
|
distilbert-base-uncased-finetuned-sst-2-english
|
aea609f4-0a28-4c71-9b12-ef605229bf46
|
pending
|
f7b0e3cc-9348-4c69-b541-af2e445226dc
|
I think that the card is stolen. What are my next steps?
|
lost_or_stolen_card
| 0POSITIVE
| 0.000725
|
distilbert-base-uncased-finetuned-sst-2-english
|
c21e7b04-9edc-4979-87cf-fe0af6eeccc1
|
pending
|
60ad39e8-023e-4468-bfed-0fce14df3caf
|
I'd like to provide my daughter with a card - could I get an additional card from my account to give her?
|
getting_spare_card
| 0POSITIVE
| 0.001647
|
distilbert-base-uncased-finetuned-sst-2-english
|
35256cc1-dd14-4bde-9890-90e98b151d06
|
pending
|
362e0755-b380-469e-a6e6-248591f31553
|
Are there still fees for european top-ups?
|
top_up_by_card_charge
| 0POSITIVE
| 0.002684
|
distilbert-base-uncased-finetuned-sst-2-english
|
ad11b827-6e09-4521-98ef-4236ebca882f
|
pending
|
5dcd09ac-348c-409c-ac23-3bd5ca1920b3
|
When did you start charging to make a withdrawal? How much is it now? I always thought it was free.
|
cash_withdrawal_charge
| 0POSITIVE
| 0.003974
|
distilbert-base-uncased-finetuned-sst-2-english
|
0362397c-bbea-4cf3-b06d-4db921c09b09
|
pending
|
c07c2092-76a9-4fd6-816c-9ea89bf10266
|
My phone was stolen, what should I do first?
|
lost_or_stolen_phone
| 0POSITIVE
| 0.001027
|
distilbert-base-uncased-finetuned-sst-2-english
|
e3908553-aecd-438d-8aa8-b335e3d0c025
|
pending
|
19827cfc-e1fa-4fa5-a4f9-bbe39fd045fe
|
How will I know where my funds are coming from?
|
verify_source_of_funds
| 0POSITIVE
| 0.000634
|
distilbert-base-uncased-finetuned-sst-2-english
|
7f7b2147-70a2-42dd-864c-5e47d3a3656f
|
pending
|
462fbd2e-d35c-4cc7-96ca-caed559eb5cf
|
How do I verify the top-up?
|
verify_top_up
| 0POSITIVE
| 0.004612
|
distilbert-base-uncased-finetuned-sst-2-english
|
8002ead2-d0ec-49e6-a38b-c5aa78813077
|
pending
|
8c83a1e5-5b08-4de5-826f-66bd44392a53
|
I was spending cash with my card and got a fee.
|
card_payment_fee_charged
| 0POSITIVE
| 0.376082
|
distilbert-base-uncased-finetuned-sst-2-english
|
8e89d987-9332-45a6-b4e2-5cc6657644cd
|
pending
|
569353bf-7485-4cf1-a4e2-72bd3cafc975
|
I transferred some funds but I don't see it
|
balance_not_updated_after_bank_transfer
| 0POSITIVE
| 0.001355
|
distilbert-base-uncased-finetuned-sst-2-english
|
32a5fcc7-e9e2-4a2f-beee-cd679d7b95e4
|
pending
|
35d21844-ef28-4551-b5cb-e632c6498846
|
Can both a Visa and Mastercard be received from you?
|
visa_or_mastercard
| 0POSITIVE
| 0.016746
|
distilbert-base-uncased-finetuned-sst-2-english
|
7ba89ac7-3313-43f7-b209-8877833ba4a2
|
pending
|
229b4bca-a460-4cd1-be0a-cd2cc796b3cb
|
Why is my money not in my account. I have already sent it out.
|
balance_not_updated_after_cheque_or_cash_deposit
| 0POSITIVE
| 0.000691
|
distilbert-base-uncased-finetuned-sst-2-english
|
a199d4c4-5e05-4d34-8295-c5b675a3abfa
|
pending
|
a1651336-70f7-4c38-86e7-9d56691d4ebe
|
Hi there, I came across a problem with my top up and my money is missing, was there a system error?
|
top_up_reverted
| 0POSITIVE
| 0.000519
|
distilbert-base-uncased-finetuned-sst-2-english
|
77830cc7-1995-49d1-8685-fce1e22fa8e1
|
pending
|
9d73f567-1f2e-485b-bbd4-3b17858e7d06
|
I've been waiting for 3 days, why is my withdrawal still pending?
|
pending_cash_withdrawal
| 0POSITIVE
| 0.001496
|
distilbert-base-uncased-finetuned-sst-2-english
|
18cecbbd-722a-4227-9fb0-1590ab67724e
|
pending
|
4c6747af-d104-40d4-82c7-03252b11b5c2
|
I need clarity on why my card is not working.
|
card_not_working
| 0POSITIVE
| 0.000469
|
distilbert-base-uncased-finetuned-sst-2-english
|
db9552fb-4cdf-489b-ab89-0c4104d9cd52
|
pending
|
b04653fd-7825-4a49-8794-59b5eae50914
|
I need more than one disposable card
|
disposable_card_limits
| 0POSITIVE
| 0.00069
|
distilbert-base-uncased-finetuned-sst-2-english
|
cd9881fe-816d-4e2f-8bed-eb5c19aaf21f
|
pending
|
e08a21cc-e30b-4cab-b689-c1bdadc00509
|
Why is there an extra fee on my statement?
|
extra_charge_on_statement
| 0POSITIVE
| 0.001386
|
distilbert-base-uncased-finetuned-sst-2-english
|
1e5c5ced-91b5-4177-a0e3-157ffecb8f51
|
pending
|
7484059c-4cee-4af9-b3c8-32b342e238da
|
i tried using a virtual card for a hotel but it didn't work, why not
|
disposable_card_limits
| 0POSITIVE
| 0.000482
|
distilbert-base-uncased-finetuned-sst-2-english
|
41de1857-e02f-49f1-9f32-f6ddb713ba66
|
pending
|
e4eaea2b-e51a-4086-ac04-01f83b129faf
|
I have a top-up that's still pending and wanted to know about it.
|
pending_top_up
| 0POSITIVE
| 0.976923
|
distilbert-base-uncased-finetuned-sst-2-english
|
0b4f6bf0-3714-42ca-980c-56b42f3864bd
|
pending
|
b1880e72-bfa6-4cc4-99b0-76289c08c025
|
Now that I have my card, how do I connect it to the app?
|
card_linking
| 0POSITIVE
| 0.001401
|
distilbert-base-uncased-finetuned-sst-2-english
|
d7140453-d3e4-4712-8db6-61a69f931272
|
pending
|
fa9269bf-b691-4238-a4d5-c75c595160d6
|
What cash machines will let me change my PIN?
|
change_pin
| 0POSITIVE
| 0.001063
|
distilbert-base-uncased-finetuned-sst-2-english
|
75a101db-d9ea-49d0-9793-3531a1f49483
|
pending
|
680fd0f6-3830-4aa0-8486-ad48ddd12b96
|
Where can I use my card to pay?
|
card_acceptance
| 0POSITIVE
| 0.000723
|
distilbert-base-uncased-finetuned-sst-2-english
|
6b3b08ce-4aaa-4a7a-9714-e78e92fe3378
|
pending
|
c704ba6e-213e-4c4a-bced-60dd65e2a5f8
|
how long does it take for a transfer to arrive
|
transfer_not_received_by_recipient
| 0POSITIVE
| 0.002546
|
distilbert-base-uncased-finetuned-sst-2-english
|
e93120f0-7b4b-4230-8fa7-deaf0400e8c8
|
pending
|
dcdd5bf1-f9ce-42f3-aa4b-92337291d8b0
|
There is a payment made with my card that I don't recognize at all.
|
card_payment_not_recognised
| 0POSITIVE
| 0.004931
|
distilbert-base-uncased-finetuned-sst-2-english
|
f5e4c026-a20b-47fb-8920-a18822d7c53a
|
pending
|
26f5b1c5-5669-452b-aaf2-4579a76fd1c3
|
Are there going to be fees from adding money with an international card?
|
top_up_by_card_charge
| 0POSITIVE
| 0.001753
|
distilbert-base-uncased-finetuned-sst-2-english
|
686e3ef0-81b9-4b8c-9624-6c867952d834
|
pending
|
51af9342-eb5b-4788-adae-90fa40a4e530
|
My Google pay top up isn't working. Help.
|
apple_pay_or_google_pay
| 0POSITIVE
| 0.000246
|
distilbert-base-uncased-finetuned-sst-2-english
|
1836d5ee-b90a-4ede-a840-b19bac9dd7cc
|
pending
|
c0a7f9bf-77e4-45e1-81bf-d097c3d5ad50
|
Why couldn't I transfer funds to my beneficiary?
|
beneficiary_not_allowed
| 0POSITIVE
| 0.003233
|
distilbert-base-uncased-finetuned-sst-2-english
|
7195b117-c8bc-48cd-a5ee-4daf4eb95999
|
pending
|
70446651-bc82-4d77-8b12-b2b53f7dc36c
|
My card payment had the wrong exchange rate
|
card_payment_wrong_exchange_rate
| 0POSITIVE
| 0.000476
|
distilbert-base-uncased-finetuned-sst-2-english
|
207bc1be-2d8d-4458-9098-3f5e2d9a182e
|
pending
|
643e6771-54b5-4c24-bd2c-04637a66743e
|
I can't activate my card?
|
activate_my_card
| 0POSITIVE
| 0.000554
|
distilbert-base-uncased-finetuned-sst-2-english
|
6ad62df3-eaf2-4a74-bd6c-5604a718d20b
|
pending
|
42e0ddac-a6fb-4eae-a855-cc008ecb78be
|
My salary is deposited in GBP. Do I need to choose the currency?
|
receiving_money
| 0POSITIVE
| 0.001227
|
distilbert-base-uncased-finetuned-sst-2-english
|
42e99820-0509-48dd-8775-85e26459c756
|
pending
|
c7208eb7-44e6-45b9-86d8-cd0a07e7c3e9
|
How do I go about ordering another card?
|
getting_spare_card
| 0POSITIVE
| 0.001674
|
distilbert-base-uncased-finetuned-sst-2-english
|
0207dd49-ff33-46ac-a74a-04ee3cb8c252
|
pending
|
d1cce86b-642e-4a0e-b49b-a0a6d5f3d832
|
i noticed that the funds were returned to my bank account. What happened?
|
top_up_reverted
| 0POSITIVE
| 0.000712
|
distilbert-base-uncased-finetuned-sst-2-english
|
56717029-c364-4f12-abc3-70854aafb062
|
pending
|
d39931c1-84fe-47b0-b589-a30314caedb2
|
I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?
|
beneficiary_not_allowed
| 0POSITIVE
| 0.000466
|
distilbert-base-uncased-finetuned-sst-2-english
|
fabf7735-b068-4d6e-b3cb-448a96339a99
|
pending
|
540a1808-9e61-42c1-ba87-65524b87c4a1
|
I don't see a refund in my account.
|
Refund_not_showing_up
| 0POSITIVE
| 0.00047
|
distilbert-base-uncased-finetuned-sst-2-english
|
End of preview. Expand
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