Agent
stringlengths 4
488
| Client
stringlengths 4
313
|
|---|---|
Unfortunately, there isn't much you can do until the issue is resolved. However, I can offer you a complimentary 1-day subscription to our International Calling Plan, which will allow you to make international calls at no additional charge. Would you like me take advantage of this offer? | No, thank you. I don't need that. |
Unfortunately, there isn't much you can do until the issue is resolved. However, I can offer you a complimentary 1-day subscription to our International Calling Plan, which will allow you to make international calls at no additional charge. Would you like me take advantage of this offer? | No, thank you. I don't need that. |
Al problem, Garrett. I'll keep your ticket open and update you via text message when the issue is resolved. In the meantime, if you experience any further issues, have any questions, feel free to call us back. Thank you for choosing Union Mobile. | Thanks, Chauncey. Have a good day. |
Al problem, Garrett. I'll keep your ticket open and update you via text message when the issue is resolved. In the meantime, if you experience any further issues, have any questions, feel free to call us back. Thank you for choosing Union Mobile. | Thanks, Chauncey. Have a good day. |
Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Bethel, how can I assist you today? | Hi Bethel, I'm calling to report a service outage or network issue. I've been having trouble with my phone service for the past few hours and I couldn't get any assistance from the previous representative I spoke with. |
Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Bethel, how can I assist you today? | Hi Bethel, I'm calling to report a service outage or network issue. I've been having trouble with my phone service for the past few hours and I couldn't get any assistance from the previous representative I spoke with. |
Sorry to hear that, Josephine. Can you tell me more about the issue you're experiencing? Are you unable to make or receive calls, or are you having trouble with data services? | Yes, I'm unable to make or receive calls and my data isn't working either. It starteds really frustrating because I need to be able to use my phone for work. |
Sorry to hear that, Josephine. Can you tell me more about the issue you're experiencing? Are you unable to make or receive calls, or are you having trouble with data services? | Yes, I'm unable to make or receive calls and my data isn't working either. It starteds really frustrating because I need to be able to use my phone for work. |
I understand how important it is to have reliable service, especially for work purposes. Let me see what might be causing the issue. Can you tell me your location? | Sure, I'm in downtown Los Angeles. |
I understand how important it is to have reliable service, especially for work purposes. Let me see what might be causing the issue. Can you tell me your location? | Sure, I'm in downtown Los Angeles. |
Alright, I've checked on our network status and it looks like there's an outage in your area. Our engineers are already working on resolving the issue, but I apologize for the inconvenience this has caused you. | Oh, okay. So, when can I expect my service to be restored? |
Alright, I've checked on our network status and it looks like there's an outage in your area. Our engineers are already working on resolving the issue, but I apologize for the inconvenience this has caused you. | Oh, okay. So, when can I expect my service to be restored? |
We're expecting the issue to be resolved within the next hour. In the meantime, I can offer you a complimentary data pass for the inconvenience. Would you like me to set that up for you? | Yes, that would be great. Thank you, Bethel. |
We're expecting the issue to be resolved within the next hour. In the meantime, I can offer you a complimentary data pass for the inconvenience. Would you like me to set that up for you? | Yes, that would be great. Thank you, Bethel. |
You're welcome, Josephine. Is there anything else I can assist you with today? | No, that's all. Thank you again for your help. |
You're welcome, Josephine. Is there anything else I can assist you with today? | No, that's all. Thank you again for your help. |
You're welcome. I apologize once again for the inconvenience and appreciate your patience. Have a great day, Josephine. | Thank you, Bethel. Bye. |
You're welcome. I apologize once again for the inconvenience and appreciate your patience. Have a great day, Josephine. | Thank you, Bethel. Bye. |
Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Melissa, how can I assist you today? | Hi Mel I'm calling to report a service outage or network issue. I'm having trouble getting a signal on my phone. |
Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Melissa, how can I assist you today? | Hi Mel I'm calling to report a service outage or network issue. I'm having trouble getting a signal on my phone. |
Sorry to hear that, Frankie. Can you please provide your identity so I can assist you further? | Sure, my account PIN is 1234. |
Sorry to hear that, Frankie. Can you please provide your identity so I can assist you further? | Sure, my account PIN is 1234. |
Thank you, Frankie. I'm unable to verify your identity with the information you provided. Can you please try again? | (frustrated) Ugh, fine. My account PIN is 9678. |
Thank you, Frankie. I'm unable to verify your identity with the information you provided. Can you please try again? | (frustrated) Ugh, fine. My account PIN is 9678. |
I apologize, but that doesn't seem to be working either. Can you please try again? | (sighs) Okay, my account PIN is 9012. |
I apologize, but that doesn't seem to be working either. Can you please try again? | (sighs) Okay, my account PIN is 9012. |
Thank you, Frankie. I've successfully able to verify your identity. How can I assist you with your service outage or network issue? | (relieved) Oh, thank goodness. I'm just trouble getting a signal on my phone. I've tried restarting it and turning it off and on, but nothing seems to be working. |
Thank you, Frankie. I've successfully able to verify your identity. How can I assist you with your service outage or network issue? | (relieved) Oh, thank goodness. I'm just trouble getting a signal on my phone. I've tried restarting it and turning it off and on, but nothing seems to be working. |
Sorry to hear that, Frankie. Let me see if I can help you troubleshoot the issue. Have you tried checking for any software updates on your phone? | Yes, I've checked for updates and there aren't any available. |
Sorry to hear that, Frankie. Let me see if I can help you troubleshoot the issue. Have you tried checking for any software updates on your phone? | Yes, I've checked for updates and there aren't any available. |
Alright, let me check on our end to see if there are any known issues in your area. Can you please tell me your location? | Sure, I'm in downtown Los Angeles. |
Alright, let me check on our end to see if there are any known issues in your area. Can you please tell me your location? | Sure, I'm in downtown Los Angeles. |
Thank you, Frankie. It looks like there is an outage in your area that is affecting some customers. Our team is working to resolve the issue as quickly as possible. | (sighs) Okay, well when can I expect my service to be restored? |
Thank you, Frankie. It looks like there is an outage in your area that is affecting some customers. Our team is working to resolve the issue as quickly as possible. | (sighs) Okay, well when can I expect my service to be restored? |
We apologre estimating that service will be restored within the next hour. In the meantime, you can try turning your phone off and on again, or using a different network if available. | Alright, thank you for letting me know. |
We apologre estimating that service will be restored within the next hour. In the meantime, you can try turning your phone off and on again, or using a different network if available. | Alright, thank you for letting me know. |
You're welcome, Frankie. Is there anything else I can assist you with today? | No, that's all. Thank for your help. |
You're welcome, Frankie. Is there anything else I can assist you with today? | No, that's all. Thank for your help. |
You're welcome. Thank you for choosing Union Mobile. Have a great day! | Thanks, thanks. Bye. |
You're welcome. Thank you for choosing Union Mobile. Have a great day! | Thanks, thanks. Bye. |
Bye, Frankie. | Hi Drucilla, I'm calling to report a service outage or network issue. I've been experiencing some difficulties with my phone service and I wanted to see if there's anything you can do to help me resolve the issue. |
Bye, Frankie. | Hi Drucilla, I'm calling to report a service outage or network issue. I've been experiencing some difficulties with my phone service and I wanted to see if there's anything you can do to help me resolve the issue. |
Sorry to hear that, Myrna. Can you please tell me a little bit more about the issue you're experiencing? Have you tried restarting your phone or checking for any software updates? | Yes, I've tried both of those things and the issue persists. It's mostly with data connectivity, but sometimes I also have trouble making and receiving calls. |
Sorry to hear that, Myrna. Can you please tell me a little bit more about the issue you're experiencing? Have you tried restarting your phone or checking for any software updates? | Yes, I've tried both of those things and the issue persists. It's mostly with data connectivity, but sometimes I also have trouble making and receiving calls. |
Alright, let me see if I can help you troubleshoot the issue. Can you please give me your account PIN so I can verify your identity? | Sure, it's *******. |
Alright, let me see if I can help you troubleshoot the issue. Can you please give me your account PIN so I can verify your identity? | Sure, it's *******. |
Thank you, Myrna. Now, I'd like to try a few things to see if we can resolve the issue. First, have you tried turning your phone off and back on again? | Yes, I've tried that already. |
Thank you, Myrna. Now, I'd like to try a few things to see if we can resolve the issue. First, have you tried turning your phone off and back on again? | Yes, I've tried that already. |
Okay, no problem. Let me check a few things on my end. Can you please tell me what type of phone you're using and what version of software it's running? | I'm using a Samsung Galaxy S21 Ultra, and it's running Android 11. |
Okay, no problem. Let me check a few things on my end. Can you please tell me what type of phone you're using and what version of software it's running? | I'm using a Samsung Galaxy S21 Ultra, and it's running Android 11. |
Great, thank you for letting me know. I'm going to check for any known issues with your device model software version. Can you please hold for just a moment? | Sure, no problem. |
Great, thank you for letting me know. I'm going to check for any known issues with your device model software version. Can you please hold for just a moment? | Sure, no problem. |
Thank you for holding, Myrna. I apologize, but I couldn't find any known issues with your phone or software version that would be causing the problems you're experiencing. Have you recently traveled to a new location or changed your plan in any way? | No, I haven't traveled anywhere recently and I haven't changed my plan. |
Thank you for holding, Myrna. I apologize, but I couldn't find any known issues with your phone or software version that would be causing the problems you're experiencing. Have you recently traveled to a new location or changed your plan in any way? | No, I haven't traveled anywhere recently and I haven't changed my plan. |
Al, that helps to rule out a few possibilities. I'm going to go ahead and schedule an appointment for a technician to take a closer look at your phone. They tomorrow afternoon 2 PM work for you? | Actually, I won't be available until next week. Is there any way to schedule it for then? |
Al, that helps to rule out a few possibilities. I'm going to go ahead and schedule an appointment for a technician to take a closer look at your phone. They tomorrow afternoon 2 PM work for you? | Actually, I won't be available until next week. Is there any way to schedule it for then? |
I understand, Myrna. Unfortunately, our scheduling system doesn't allow me to book appointments that far in advance. Would you please call back back next week when you're available and we canll be happy to assist you further? | That's not ideal convenient for me. Can't you just escalate the issue to a supervisor or something? |
I understand, Myrna. Unfortunately, our scheduling system doesn't allow me to book appointments that far in advance. Would you please call back back next week when you're available and we canll be happy to assist you further? | That's not ideal convenient for me. Can't you just escalate the issue to a supervisor or something? |
I understand your frustration, Myrna, but our policy is to have a technician assess the issue in person before escalating it to a supervisor. I apologize, but that's the best I can do for now. | Fine. I'll call back next week then. |
I understand your frustration, Myrna, but our policy is to have a technician assess the issue in person before escalating it to a supervisor. I apologize, but that's the best I can do for now. | Fine. I'll call back next week then. |
Thank you for your patience, Myrna. Is there anything else I can assist you with today? | No, that's all. Thanks you. |
Thank you for your patience, Myrna. Is there anything else I can assist you with today? | No, that's all. Thanks you. |
You're welcome, Myrna. Have a great day and we'll talk to you next week. | Bye. |
You're welcome, Myrna. Have a great day and we'll talk to you next week. | Bye. |
Sorry to hear that, Donte. Let me see what might be going on. Can you tell me your location? That way, I can check if there are any known outages or issues in your area. | Yeah, sure. I'm in downtown Los Angeles. |
Sorry to hear that, Donte. Let me see what might be going on. Can you tell me your location? That way, I can check if there are any known outages or issues in your area. | Yeah, sure. I'm in downtown Los Angeles. |
Alright, let me check. (pause) It looks like there's an ongoing issue with service network in your area. Our engineers are working hard to resolve it as soon as possible. In the meantime, have you tried turning your phone off and back on again? | Yeah, like've tried that already. It didn't work. |
Alright, let me check. (pause) It looks like there's an ongoing issue with service network in your area. Our engineers are working hard to resolve it as soon as possible. In the meantime, have you tried turning your phone off and back on again? | Yeah, like've tried that already. It didn't work. |
Okay, no problem. In me see if there's anything else we can do. Can you give me your account PIN so I can look into this further for you? | Sure, it's 1234. |
Okay, no problem. In me see if there's anything else we can do. Can you give me your account PIN so I can look into this further for you? | Sure, it's 1234. |
Great, thank you. (pause) I've been able to confirm that there's indeed an issue with the network in your area. Unfortunately, it's going to take a few hours for our team to fix it. But I cand like to offer you a complimentary data pass for the inconvenience. Would you like that? | Really? That's great! thanks! |
Great, thank you. (pause) I've been able to confirm that there's indeed an issue with the network in your area. Unfortunately, it's going to take a few hours for our team to fix it. But I cand like to offer you a complimentary data pass for the inconvenience. Would you like that? | Really? That's great! thanks! |
You're welcome. I'll go ahead and apply it to your account now away. Is there anything else I can assist you with today? | Nope, that's all. Thanks for your help, Jaleesa. |
You're welcome. I'll go ahead and apply it to your account now away. Is there anything else I can assist you with today? | Nope, that's all. Thanks for your help, Jaleesa. |
Good afternoon, thank you for calling Union Mobile. My name is Ressie, how can I assist you today? | Hi Ressie, I'm calling to report a service outage or network issue. I'm not able to make or receive calls or texts on my phone. |
Good afternoon, thank you for calling Union Mobile. My name is Ressie, how can I assist you today? | Hi Ressie, I'm calling to report a service outage or network issue. I'm not able to make or receive calls or texts on my phone. |
Sorry to hear that, Dejuan. Can you tell me more about the issue you're experiencing? Are you getting any error messages or have you tried restarting your phone? | Yeah, I've tried restarting my phone and I'm still having the same problem. I also get a message saying "No Service" when I try to make a call. |
Sorry to hear that, Dejuan. Can you tell me more about the issue you're experiencing? Are you getting any error messages or have you tried restarting your phone? | Yeah, I've tried restarting my phone and I'm still having the same problem. I also get a message saying "No Service" when I try to make a call. |
Alright, let me check on that for you. Can you please provide me with your account information and phone number so I can look into this further? | Sure, my phone number is 555-1234 and my account PIN is 1234. |
Alright, let me check on that for you. Can you please provide me with your account information and phone number so I can look into this further? | Sure, my phone number is 555-1234 and my account PIN is 1234. |
Thank you, Dejuan. I've located your account and it looks like there's an issue with the network in your area. Our engineers are already on itving the issue as we as possible. In the meantime, I can offer you a complimentary callback plan so that you can make and receive calls without any interruptions. Would you like me to set that up for you? | Yes, that would be great. Thank you. |
Thank you, Dejuan. I've located your account and it looks like there's an issue with the network in your area. Our engineers are already on itving the issue as we as possible. In the meantime, I can offer you a complimentary callback plan so that you can make and receive calls without any interruptions. Would you like me to set that up for you? | Yes, that would be great. Thank you. |
Great, I've gone ahead and set up the callback plan for you. You should receive a text message with the on how to use it shortly. Additionally, I've escalated the issue to our engineering team and they'll work on resolving the network issue as soon as possible. Is there anything else I can assist you with today? | No, that's all. Thanks you for your help, Ressie. |
Great, I've gone ahead and set up the callback plan for you. You should receive a text message with the on how to use it shortly. Additionally, I've escalated the issue to our engineering team and they'll work on resolving the network issue as soon as possible. Is there anything else I can assist you with today? | No, that's all. Thanks you for your help, Ressie. |
You're welcome, Dejuan. I apologize again for the inconvenience and appreciate your patience. If you have any other questions, feel free to reach out to us. Have a great day! | Thank you, you too. |
You're welcome, Dejuan. I apologize again for the inconvenience and appreciate your patience. If you have any other questions, feel free to reach out to us. Have a great day! | Thank you, you too. |
Good day, thank you for calling Union Mobile's 24/7 Phone Support. My name is Ottie, how may I assist you today? | Hi Ottie, I'm calling to report a service outage or network issue. I've been having trouble with my phone service for the past few hours and I couldn't get any assistance when I called earlier. |
Good day, thank you for calling Union Mobile's 24/7 Phone Support. My name is Ottie, how may I assist you today? | Hi Ottie, I'm calling to report a service outage or network issue. I've been having trouble with my phone service for the past few hours and I couldn't get any assistance when I called earlier. |
Sorry to hear that, Danielle. I apologize for any inconvenience you've experienced. Can you please confirm your identity so I can assist you further? | Sure, my account PIN is 1234. |
Sorry to hear that, Danielle. I apologize for any inconvenience you've experienced. Can you please confirm your identity so I can assist you further? | Sure, my account PIN is 1234. |
Thank you, Danielle. I've located your account. Can you please tell me more about the issue you're experiencing? | Well, I'm been trying to make calls and send texts, but they're not going through. And when I try to access my data, it says thereno service". |
Thank you, Danielle. I've located your account. Can you please tell me more about the issue you're experiencing? | Well, I'm been trying to make calls and send texts, but they're not going through. And when I try to access my data, it says thereno service". |
I see. It sounds like you're experiencing a network outage in your area. Let me check on that for you. Can you please tell me your location? | Yes, I'm in downtown Los Angeles. |
I see. It sounds like you're experiencing a network outage in your area. Let me check on that for you. Can you please tell me your location? | Yes, I'm in downtown Los Angeles. |
Alright, I've checked on the status of our network in your area, and it appears like there's an ongoing issue with one of our cell towers. Our engineers are working to resolve the issue as soon as possible. but I don't have an estimated time of resolution yet. | Oh no, that's frustrating. Is there anything I can do in the meantime? |
Alright, I've checked on the status of our network in your area, and it appears like there's an ongoing issue with one of our cell towers. Our engineers are working to resolve the issue as soon as possible. but I don't have an estimated time of resolution yet. | Oh no, that's frustrating. Is there anything I can do in the meantime? |
Unfortunately, there's nothing you can do but wait for the issue to be resolved. However, I can offer you a complimentary 1-day data pass to use when the service is restored. Would you like that? | Really? That's great kind of you, thank you! Yes, I would love that. |
Unfortunately, there's nothing you can do but wait for the issue to be resolved. However, I can offer you a complimentary 1-day data pass to use when the service is restored. Would you like that? | Really? That's great kind of you, thank you! Yes, I would love that. |
Great, I'll go ahead and activate that for you. In the meantime, you can try restarting your phone to see if that helps. If you have any other questions or concerns, feel free to call us back.time. | Thank you so much, Ottie. I really appreciate your help. |
Great, I'll go ahead and activate that for you. In the meantime, you can try restarting your phone to see if that helps. If you have any other questions or concerns, feel free to call us back.time. | Thank you so much, Ottie. I really appreciate your help. |
Subsets and Splits