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dining services coordinator professional summary i have worked in fine dining in hotels for more than half of my career and i also have experience in the hospitalsetting i have been in the elderly care field for the last years i have menu creativity and i can work a smallbudget or a large one i dont believe in waste therefore i will use leftovers to create wonderful soups sauces and salads expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste skills team leadership budgeting and finance selfmotivated strong verbal communication staff development employee training and development finedining expertise ordering and invoicing cpr certification committed team player process implementation institutional and batch cooking beautiful presentation of food strong attention to safe food handling procedures effective planner food presentation talent servsafe certification outgoing and energetic training personnel work history dining services coordinator to currentbrookdale hampton covehampton cove alabamaexpertly estimating purchasing needs and buying through approved suppliers systematically tasted and smelledall prepared dishes and observed color texture and garnishes effectively managed and assisted kitchen staff inproducing food for banquets catered events and member dining areas consistently kept a clean and safeenvironment by adhering to all federal state and local sanitation and safety requirements consistently kept aclean and safe environment by adhering to all federal state and local sanitation and safety requirementsensured smooth kitchen operation by overseeing daily product inventory purchasing and receiving followedproper food handling methods and maintained correct temperature of all food products managed employeesperformed all in services cooked and coordinated with the registered dietitian to comply with state regulations cleaned and washed dishes executed special dinners and holiday events stayed in budget and ordered allsupplies and food for housekeeping nurses and kitchen staff dining services coordinator to current company name – city state to currentbrookdale hampton covehampton cove alabamaexpertly estimating purchasing needs and buying through approved suppliers systematically tasted and smelledall prepared dishes and observed color texture and garnishes effectively managed and assisted kitchen staff inproducing food for banquets catered events and member dining areas consistently kept a clean and safeenvironment by adhering to all federal state and local sanitation and safety requirements consistently kept aclean and safe environment by adhering to all federal state and local sanitation and safety requirementsensured smooth kitchen operation by overseeing daily product inventory purchasing and receiving followedproper food handling methods and maintained correct temperature of all food products managed employeesperformed all in services cooked and coordinated with the registered dietitian to comply with state regulations cleaned and washed dishes executed special dinners and holiday events stayed in budget and ordered allsupplies and food for housekeeping nurses and kitchen staff healthcare kitchen manager to company name alabamaestablished and maintained open collaborative relationships with the kitchen team collaborated closely with thefood and beverage director to conduct staff meetings and resolve service product and personnel issuescollaborated extensively with interdisciplinary care team to meet the nutritional needs of each residentestablished healthful and therapeutic meal plans and menus coordinated nutrition care with other members ofthe health care team and delegated responsibilities dining services director to company name – city state communicated openly and honestly with the management team during each shift to ensure it ran smoothly skills communication training empowering budget control transforming leftovers into soups salads and delicious meals development of a stable staff and happy residents able to generate all aspects of state regulations records and logs kept up to date family functions and special events are especially fun and happy professional and caring able to adapt to any circumstance and cook to perfection education bachelor of science human resources management faulkner universitymontgomery state human resources management activities and honorscertified in serve safe management and ongoing classes through the company understanding the agingindividual these classes are for aging with dementia as well as any other problems that the aging person mayhave although the classes are within the organization they are very insightful and informative therefore i amable to understand and comply with residents needs as well as pleasuresfor their favorite foods i have justcompleted my certification through online courses for substance abuse counseling i believe the more you knowthe more you can help someone else | 6 |
certified custom framer qualifications ability to multitask certified in custom framing motivated to meet every deadline excellent communication skills problem solver experience certified custom framer to current company name － city state providing great customer service in helping each customer pick design that best fits their needs managing time to meet deadlines helping out on the floor or at register when needed training new associates in the frame shop sales associate to company name － city state delivered excellent customer service by greeting and assisting each customer filled in positions when understaffed or a task needed to be completed assisted manager in closing down store and cash registers at the end of each night visual merchandising through setting planograms and detailed recovery stocked inventory when shipments were received learned how to work with a team to accomplish greater tasks education high school diploma trinity high school － city state united states gpa graduated with honors business manager on yearbook staff | 22 |
account receivable executive summary champion of continual process improvements to create more efficient work environments leads by example developing mentoring and sharing best practices across lines of businesses analytical judgment with the ability to analyze and determine course of action required to meet client delivery requirements excellent communication skills organizational skills and customer service skills supports diversity organizational astuteness and demonstrates consistent ability to develop and deepen client and partner relationships received awards for customer service and satisfaction consistently ranked in the top awarded top performer out of location for consistent and precise working standards within the banking industry core qualifications microsoft office excel access powerpoint lotus notes outlook key data entry professional experience account receivable january to january company name － city state processed and verified all incoming checks inputting the client information into the system prepared invoices for recording process all account receivable and deposit cash receipts maintained records of the debits and credits and update the system audited financial reports for accurate recording and process provide daily report for to ensure proper debits and credits are applied reconcile account booking saving over from errors and omission from customers on outstanding invoices communicated with manager and other team member to resolve outstanding issues treasury services advisor january to january company name － city state researched analyzed and resolved a wide range of treasury cash management and or depository products and service for global large corporate accounts provided a depth knowledge of account reconcilement cash vault services deposit demand accounts electronic file transmission cash pro online usage automated clearing house payments wire services and various treasury products and services provided independent account management client servicing and implementation coordination of new services for highly complex accounts identified opportunities to initiate client collaboration in the development of product services including recommending new products to clients displayed excellent client service skills while building and sustaining a client portfolio of over 56mm in revenue awarded bank of america silver medal for customer satisfaction score rating in top percentile provided daytoday account servicing and resolution of routine to moderately complex inquiries such as ach arp cash vault lockbox dda and other platform and operational requests for accounts and clients lead ops representative january to january company name － city state assisted and managed a team geared to retrieve checks from image atm and organize the daily workflow responsible for debitingcrediting customers general ledger accounts with minimal impact to the bank and clients established and maintained regular management routines to identify and communicate key priorities with stakeholders effectively influences clients to prioritize reporting efforts and follow best practices established and maintained effective filing system to identify and communicate system production issues to include resolution or escalation to reduce customer impacts effectively influences internal partners to prioritize and resolve outstanding system issues escalated problems to the appropriate line of business prepared and organized information for analytical reports prepare and facilitate meeting agenda and other data as needed give internal business partners and external clients tours of the department maintained time keeping schedule for associates absence tardiness vacation and sick leaves cash vault january to january company name － city state prepared incoming cash from customers counting and strapping it with the help of a cash counting machine executed all aspects of system hardware operations that required the input of large quantities of cash into the machine resulting in minimal impact to clients prepared cash out or cash in ticket to adjust out of balance issues customer service representative january to january company name － city state executed all aspects of customer service incoming call center including inquiries billing and activation of cellular service answered telephone for service questions for customer supportdocument the client needs lead sorter operator january to january company name － city state check processing managed a team of experts that executed all aspects of system hardware installs and repairs regarding check sorter operations resulting in increase to bank of america and its clients and a quick turnaround on all service level agreements acted as subject matter expert relative to designing documenting implementing monitoring and identifying qualitative improvement opportunities in bank of america resulting a enhanced process improvements and cost savings established and maintained regular management routines to identify and communicate system production issues to include resolution or escalation to reduce customer impacts effectively influences internal clients to prioritize and resolve outstanding system issues interviewed potential associate applying knowledge of laws policies and regulation education associates degree applied science criminal justice dekalb technical institute － city state applied science criminal justice mk education city state education certification as nursing assistant cpr certified and first aid trainingmls real estate school compliance training for antimoney laundering timekeeping and other bank and federal regulation skills key account management atm balance billing call center cash management hardware cpr certified client clients customer satisfaction customer service customer support data entry designing filing financial first aid general ledger image lotus notes access excel money microsoft office outlook powerpoint nursing policies quick real estate recording repairs reporting service level agreements telephone transmission treasury workflow | 21 |
senior architect mdm professional profile seasoned mdm architect with more than years in the it industry creative thinker who creates visually appealing exciting and inspiring designs extensive experience in software development leading mdm solutions architecture and managing projects in the field of master data management in wide span of industry domains strong working experience in mdm development project operational support management end to end project execution using tibco mdm tibco ems business works business events smart mapper core java on windows and unix platform working as senior architect managed and executed from architecture to final golive of the projects with size varying from to analysts developers and leads strong analytical skills and aptitude for trouble shooting possess excellent communication skills with a pleasing personality executed end to end architecturedesignimplementation of mdm projects at knology atlanta ga wachovia corp aka wells fargo charlotte nc merck inc whitehouse station nj nielsen schaumburg il and oldsmar fl uhg singapore rac wa perth australia kohls milwaukee wi mt bank buffalo ny jetblue long island ny covance princeton nj sungard dallas tx whataburger san antonio tx sungard financial dallas tx past hands on experience in j2ee struts framework xml jms wide and extensive hands on experience in data model designs for mdm solutions in the following industry domains financial and banking market research insurance pharmaceuticals retail business years of experience in managingmentoring and leading team along with technical architecture for mdm solutions skill highlights architecture design tool ms vizio professional magic draw mdm tools tibco mdm data deduping tibco patterns operating systems windows xp professional nt unix database oracle x plsql sql loader sql server webapp servers apache tomcat web logic jboss languages tools tibco ems xxtibco business events tibco business studio j2ee javascript htmlxml xsl xslt css dtd ant remedy toad sql navigator development environments ides tibco active matrix rational xde eclipse employment history december to till date senior architect tibco software oct to november associate senior architect cognizant technology solutions us corp oct to september software engineer ushacomm india pvt limited professional experience senior architect mdm may to current company name － city state sungard is one of the worlds leading software and technology services companies with annual revenue of about billion sungard provides software and processing solutions for financial services education and the public sector sungard serves approximately customers in more than countries and has more than employees activities performed mdm implementation landscape technicalfunctional design for mdm implementation along with data qualitydeduplication architecture to integrate tibco mdm with system for inbound data stream to mdm and outbound synchronization to downstream systems mdm infrastructure landscape planning and architecture complete architecture for vendor and customer mdm manage the resource planning for complete mdm implementation for customer and vendor endtoend mdm developmentdelivery management daily statusscrum with team members on project progress managing clients expectations from mdm point of view senior architect mdm november company name － city state jetblue airways corporation nasdaq jblu often stylized as jetblue is an american lowcost airline the company is headquartered in the long island city neighborhood of the new york city borough of queens its main base is john f kennedy international airport also in queens and maintains a corporate office in cottonwood heights utahthe airline mainly serves destinations in the united states along with flights to the caribbean the bahamas bermuda barbados colombia costa rica the dominican republic jamaica mexico peru and puerto rico as of october jetblue serves destinations in states and countries in the caribbean south america and latin america activities performed mdm architecture overview design workflows for mdm along with data quality tibco mdm installation overview senior architect mdm july to march company name － city state the mt bank corporation is an american commercial bank that was founded in in western new york state and today remains headquartered in buffalo at one mt plaza the parent company mt bank corporation had billion in assets as of june and is one of the twenty largest commercial bank holding companies in the us with over branches located in new york maryland pennsylvania virginia washington dc west virginia delaware new jersey and central florida activities performed managelead the mdm team of members to achieve the goals of the project and help them implement mdm workflows and rulebases in efficient way architect and engineer the complex workflows in mdm achieve the complex requirements for party and accounts data in aml designed the workflows and business rules to achieve the business requirements for aml mdm infrastructure sizing installation planning and implementation senior architect mdm december to january company name － city state covance inc with headquarters in princeton new jersey is a contract research organization cro providing drug development and animal testing services according to its website it is one of the largest companies of its kind in the world with annual revenues of over billion and over employees in more than countries it claims to provide the worlds largest central laboratory network it became a publicly traded company after being spun off by corning incorporated in in it was listed as one of the top employers by the diversity employers magazine activities performed mdm architecture overview design and showcase mdm workflow for parameterized data quality design parameterized weighted data quality workflows in tibco mdm mdm architect april to may company name － city state kohls corporation nyse kss is an american department store chain headquartered in the milwaukee suburb of menomonee falls wisconsin operating as of september stores in states in it entered the sp list and is also listed in the fortune in the chain was the 20thlargest retailer in the united states in in terms of revenue here at kohls we are implementing mdm extensively currently product mdm is being implemented i architectureleddeveloped the mdm efforts at kohls activities performed managelead the mdm team to achieve the goals of the project and help them implement mdm workflows and rulebases in efficient way architect and engineer the complex workflows in mdm achieve the goal of product mdm worked on complex workflows and rulebases in mdm to achieve the requirements in best possible way tibco mdm installation planning and implementation senior architect august to march company name － city state rac offers a wide range of motoring and allied services including vehicle breakdown and towing assistance general insurance products technical advice touring and travel services personal loans finance and investment products and driver training rac is also an important advocate for western australian motorists representing them on such issues as road and vehicle safety fuel pricing road funding transport planning energy and the environment single view of membership is a project initiated with a goal to provide a single view of all the members of rac western australia it is a master data management project which will persist and manage the golden copy of members data currently stored in multiple legacy systems activities performed analyze the data with huge volume and perform an effective data migration from legacy systems to svom repositories perform effective data matching and come up with deduplication of data using tibco matching engine merging the data by fragmenting data into three categories auto merge manual merge and unique records based on the matching results from tibco matching engine data prepared after deduplication will have to be loaded in tibco cim mdm repositories with relationships lead the tibco cim mdm team to achieve the goals of the project architect and engineer the complex workflows in cim achieve the goal of single view of membership project architect mdm december to july company name － city state as a global leader in measurement and information nielsen believe providing their clients a precise understanding of the consumer is the key to making the right decisions decisions that can lead to profitable growth nielsen is always innovating to keep pace with emerging market trends and the increasingly diverse demanding and connected consumer after nearly a century nielsen is more focused and skilled than ever at providing the complete view of what consumers watch and buy through powerful insights that clarify the relationship between content and commerce whether their clients are in media consumer packaged goods telecom or advertising their expansive data and measurement capabilities provide market context and confidence through their long history of innovation and integrity activities performed worked with business analyst and users to create mapping documents and specification documents architecture and design of tibco mdm integration with tibco bw performance tuning and optimization of tibco mdm in production environments designed tibco mdm rule bases and workflows to implement the business requirements tibco mdm solutions architecture design for nsos design for tibco ems usage with mdm for seamless synchronization tibco mdm and tibco ems administration designed common interface template global error handling and auditing processes for all the tibco application interfaces designed output maps for the different system to access the data from mdm tibco mdm integration with outlook and other applications running in conjunction with nsos program to synchronize master data helped teams to come up with test cases for integration testing with various systems across the organization configured oracle 11g that supports tibco mdm in back end documentation and knowledge transfer to cim users worked on tibco mdm installations in dev qa uat and production monitor and fix issues ongoing in batches running on informatica power center operation support design operations engineer and lead april to november company name － city state merck has data in sap and legacy system tibco cim is a key component of the solution to manage sap and legacy system data translation tibco cim is the master data management tool that will be the central repository and utility to manage the data mappings that will now have the latest and most correct version of the information each system can have the custom output that allow them the flexibility to define which attribute they want to add what names to use for those attributes informatica powercenter is being used for publication and subscription of data tibco bw suite bw designer ems and adaptor is being used for enterprise application integration activities performed worked with business analyst and users to create mapping documents and specification documents integrated smart mapper with tibco cim performance tuning and optimization of tibco cim application in production environment designed and implemented tibco cim rule bases and workflows to implement the business requirements tibco ems configuration and administration tibco cim administration designed output maps synchronization profiles in tibco mdm to synchronize data with external systems tibco cim integration with other applications including email notifications developed integration and unit test cases configured oracle to supports tibco cim in back end documented operational usage of tibco cim implementation and educated business users installed tibco cim in devuat and production design and architecture of the tibco cim implementation upgraded tibco cim to cim monitor and fix issues coming in batches running on informatica powercenter support tibco middleware issues related to tibco mdm senior system analyst august to march company name － city state wachovia corporate investment banking cib wing implemented cim to create of golden copy of client data cim will be integrated with data feeds from various sources such as db erc worldbase crosswalk and dealogic data from these multiple sources will be consolidated into one repository within cim that will now have the latest and the most correct version of the information activities performed analysis and design of tibco cim workflows for data feeds from erc worldbase alacra tested all workflows and rulebases implemented analysis of defects and fixed critical bugs in firefighting mode implemented topdown architecture for importing the client data from the market vendor data to wachovia data stores assisted development team and tibco engineering to customize tibco cim components to achieve the business requirements for the financial sector designdevelopmaintain ant scripts to build and deploy the tibco cim environment with jboss and ticbo ems developed the shell scripts to backup the daily data after being loaded into tibco cim and send out email confirmations after the jobs were run developed workflow and rulebases documentation to transfer the process to wachovia production support group shadow support with the production support team and trained on the autosys batch worked on enterprise application integration using tibco bw suite to integrate different applications running on different platforms and supported the business using tibco bw system analyst january to july company name － city state the owner hub notes phases of the tigr project will provide a centralized location for storing and viewing the owner information and notations on the owner and accounts information the application will provide abilities to capture update view and deactivate owners identity contact preferences ownerowner relationship owneraccount relationship owneraccount portfolio and notes information we will perform the analysis design development and testing of the owner hub application and provide support for user acceptance testing and deployment of the application ability to allow field representatives to send requests to add or update existing professionals in the system activities performed coordination with onsite – offshore teams based on design specifications developed struts framework based application to achieve business requirements configured weblogic app server for design time and run time application implemented classification module in development region implemented standard error handling and reporting functions implementation of development artifacts and deployment in qa region developed test cases for string testing and unit testing system analyst october to december company name － city state the project aims to develop a solution for maintaining customer data in a single repository targeted at the healthcare segment customer master idb millennium is the system that will be used to enhance and maintain the quality of the professionals data the primary areas of focus of this data surround hcp master data address and specialty the solution will also have features for sales team to customer alignment activities performed analysis and design of the requirement to fit into multitier architecture development of classification modules using struts framework unit testing and integration testing uat support performed onsiteoffshore coordination system analyst april to october company name － city state enterprise customer master is a demo for prospective client the task is to develop a readytouse solution for maintaining customer data in a single repository targeted at the healthcare segment ecm is the system that will be used to enhance and maintain the quality of the professionals data the primary areas of focus of this data surround hcp master data address and specialty the solution will also have features for sales team to customer alignment analysis development data administration and maintenance activities performed involved in design and documentation of various process flows for services used apache tomcat as server for developing the web based application involved in configuration of different environments like development testing and production involved in setting up development servers and test server for configuration management worked with team to setup configuration management plan developed maintenance guides for the ecm application developed test plans for the ecm application system analyst november to march company name － city state the wexonline system was designed to control the expenditure of the drivers belonging to an account by issuing charge cards this system has various workflows for managing the driver and card creation and maintenance processes it was integrated with siebel which acted as the crm repository activities performed transformed business process specifications into technical specifications through analysis design the web application flow based on mvc architecture using jakartastruts framework develop model and action classes for the application developing in struts framework used jsp and servlets to develop front end for the web tools developed ejbs session beans developed various processes for processing http and ftp activities xpath configurations for various requirement in application developed jdbc based connectivity in the applications education masters computer applications visva bharati university － city state india bachelor of science physics chemistry maths ranchi university － city state india skills skills used idetools tibco mdm cim cim cim cim6 tibco dq tibco patterns tibco business events tibco ems tibco business studio tibco mdm studio eclipserational rose magic draw ms vizio sql navigator toad frameworkconcepts master data management mdm solutions architecture project management configuration management system integration j2ee struts applicationweb server jboss weblogic apache tomcat languagestools core java javascript jdbc plsql shell scriptsql loader xslxslt os windows nt nt windows xp unix database oracle sql server hands on experience in data deduping with data matching and merging using tibco patterns and data analysisdata cleansingstandardizing with tibco data quality toolstibco trained proffessional in tibco business events tibco ems administration solutions architecture by tibco educations | 13 |
consultant skills financial aptitude with indepth knowledge of sourcing vendors for medical supplies specifically with purchasing and sale of medical supplies critical thinking proficiency sound decision making abilities in time sensitive situations cultural awareness and sensitivity extensive experience with microsoft office word excel access confident public speaker relationship and team building skills with emphasizes in conflict resolution experience consultant jun company name － city state created annual goals objectives and budget and made recommendations to reduce costs specifically with scheduling and booking of various auctioning events reduced overall costs via sponsorships implemented standards and methods to measure the effectiveness of agency activities sourced and implemented new performance appraisal process assistant manager hipaa privacy and security officer jun to jun company name － city state facilitatedan organizationwide change in electronic health record systems analyzedand summited monthly reports to accounting manager goal was to demonstratethat all policies and procedures were appropriated practiced performedend of day accounting and balancing specificallyaccounts receivable for products and services purchase internally documentation of all copayments received – averaged 12k20k in dailybalances conducteda thorough hipaa risk assessments i dentifiedweaknesses within current record systemsranging from insurance information toconfidential patient informationsuccessfullydeveloped new organizational policies and practices to better protect patientinformation needed to planning assistant nov to feb company name － city state created an analytical framework for identifying and developing financial growth opportunities kmart and kohls i worked both projects simultaneously both resulted in successful restructuring organization increased sales resulting in overall revenue growth and new job opportunities managed customer service department for the american market customers ranged from family owned local markets to national accounts education and training bachelor of arts arts in history university of illinois at chicago － city state usa graduated summa cum laude gpa master of science health administration university of washington at seattle － city state usa | 11 |
consultant summary use my skills to meet the requirements of the company i work for in order to complete the companies goals skills excel and microsoft office read schematics and blue prints work history company name experience company name city state consultant had classes for safety and handed out rule books to personnel set up programs on their computers help them keep current location of their inventory rail cars set up a process for computer personnel to report information on movement of inventory to their supervisors company name city state manager asst bldg superintendent manager of the demurage and switching billing asst to clerical director manager crew company name city state manager prevention of intermodal equip ment retired assembler chrysler automotive mcdonald aircraft co long beach calif assembler on dc aircraft general telephone co long beach calif central office computers tech education and training tulosomidway high school corpus christi texas diploma san jacinto college pasadena texas semester hours general telephone long beach calif company schools personal information non smoker or drinker i am punctual honest and have a good work ethic skills automotive consolidations dc excel microsoft office office read san schematics telephone additional information personal information non smoker or drinker i am punctual honest and have a good work ethic | 11 |
coownermanager chef professional summary thank you in advance for allowing me to respond to this amazing opportunity creative motivated and relationshiporiented individual who enjoys empowering others to reach personal and business goals works well in an environment that emphasizes creativity autonomy and decisionmaking possesses the ability to organize plan and execute ideas from conception to completion utilizes a unique blend of strengths from artistic to communicative to fulfill any position powerfully organizationscommunities for all ages a nonprofit weed seed initiative that provides intergenerational strategies for community building resulting in expanded social networks increased civic engagement and leadership among multiple generations this organization allowed for me to learn the art of alliance building we chose those alliances that possessed strong leadership practices i am a part of a mentorship program through this organization proactive media and communications professional with number years in internal and external communications social media blogging and editorial media relations strategic marketing and communications consultant with a firm grasp of corporate messaging and branding possesses a strong work ethic as well as exceptional writing editing and research skills strategic marketing and communications consultant with a firm grasp of corporate messaging and branding possesses a strong work ethic as well as exceptional writing editing and research skills job title with strengths in special events and promotion planning frequently attends marketing seminars and conducts outside research to stay current with market trends and consumer needs skills work history coownermanager chef april to current company name city state managed all aspects of operation in a restaurant specializing in homemade delicatessen and bistro cuisine created all menu and invented signature specialty items fresh daily ordered all produce meat and beverage products maintained healthy working relationships with food and beverage suppliers coordinated all inhouse catering events staffed scheduled and trained all restaurant personnel accounting business sales tax payroll accounts receivablepayable p l maintained outstanding coconino county health department and flagstaff fire department approval ratings throughout entire business ownership assumed charitable sponsorships yearly for many community organizations and flagstaff schools and northern arizona university instructed cooking classes for private groups by appointment recognized by yelp as a toprated flagstaff eating destination for breakfast and lunch amigosnaz bilingual magazine featuring news present northern az arts entertainment contributing eporter the noise monthly arts entertainment publication freelance columnist business profiles executive assistantoffice manager april to august company name city state manage all office operations in a criminal law firm prepare and draft legal documents for justice municipal and superior courts opposing counsel and other specialized groups coordinate all travel arrangements for all business conferences handle necessary scheduling for appointments hearings telephonic conferencing and defendantwitness interviewing organize disseminate and archive case discovery information research case information access public records via legal library and internet maintain regular correspondence between public defenders offices in coconino and yavapai counties release press information regarding higher profile cases troubleshoot problems involving the actual mechanics of the business handle and document all financial transactions billing and receiving interview potential clients through initial intake reporting owner interior designer june to december company name city state managed all aspects of a mexican import antiques gallery ordered all inventory through various suppliers located in the southwestern us mexico central and south america archived artisan files as well as customer listings and desired inventory requests accounting business sales tax inventory accounts receivablepayable created all marketing and promotional advertising for mixed media provided interior design ideas with unique imported merchandise furniture accessories and textiles offered inhome consultation and design layout assumed charitablevoluntary sponsorships for many latino and community organizations organized live demonstrations with artists represented in the store ownermanagerhead chef june to april company name city state managed all aspects of operation in a restaurant specializing in homemade new mexican cuisine created all menu items and invented signature specialty items fresh daily ordered all produce meat and beverage products maintained healthy working relationships with over a dozen suppliers organized and scheduled all inhouse catering events staffed scheduled and trained all restaurant personnel accounting business sales tax payroll accounts receivablepayable p l maintained outstanding coconino county health department approval ratings throughout entire business ownership maintained approved environment regulated by flagstaff fire department and arizona state liquor departments assumed charitable sponsorships yearly for many community organizations and flagstaff schools and northern arizona university instructed cooking classes for private groups by appointment human resources recruiter training coordinator company name city state responsible for hiring and training for an inc marketing research firm for radio and television all levels of administration and telecommunications center over employees created and developed copy for standard operating procedures manual provided for all telephone interviewing staff updated company policy manuals presented at citywide job fairs to recruit marketing administrative and executive staff provided oral presentationinstruction on the various methods and levels of telephonic research interviewing supervised designated telephonic research groups randomly to assure quality control and training comprehension coordinate all company functions entertainment and holiday events created incentive programs for strategic staff coordinate travel arrangements and reserve conferencehotel centers for large focus groups regarding format changes and or demographic changes oral presentation and instruction in various client cities reviewed and interpreted datafindings on certain undisclosed projects to provide oral explanation and indepth analysis to upper level researchers investigative news reporterproducerclassical music announcer january to december company name city state fm classical music announcer broadcast journalist responsible for onair classical music announcing including but not limited to researching composers musicians titles and information and fielding all calls from listeners wanting musicprogram information production of public service and northern arizona university promotional announcements maintaining shift logs documenting promos emergency broadcast testing and programming satellite feeds assisted in organizing scheduling and soliciting meals for volunteers during fall and spring membership pledge drives investigated created copy and produced stories for air produced and coproduced local stories for national public radio minnesota public radio and alaska public radio stringer reporter for associated press and united press international wire feeds education northern arizona university bachelor of science communications broadcast journalism telecommunications emphasis broadcast journalism political science minor in name of minor political science member of club name club recipient of scholarship name scholarship continuing education in topic skills pc imac windows xp vista microsoft office suite adobe amicus attorney internet resourcing social media facebook twitter instagram powerpoint pos quickbooks additional information i would like to continue the tradition of advocacy and commitment to youth through your geoforce program i find your coordinator opportunity to be incredibly fresh motivating and inevitably rewarding please review my resume at your leisure it would be an honor to be part of your program and even more of an honor to work with your kidsthank you again for your consideration i look forward to an interview at your conveniencesincerely the good neighbor coalition and southside community association in partnering with the residents merchants councilmen mayor of flagstaff flagstaff police department the nau police residence life greek societieswe drew recognition and promotion of multicultural enrichment through these partnerships education and proactive leadership through the coordination of outreach efforts through combined efforts with murdoch community center americorp and the flagstaff public school district we have kept our youth engaged in the renaissance of several of the citys blighted areas friends of flagstaff future board of directors an organization founded to help the city of flagstaff thrive through responsible growth and environmental sustainability fcubed as the group is known also partners with lowell observatory for a series of educational events bringing astronomical sciences to the public learning under the stars theatrikos theater company doris harper white community playhouse board of directors a leading arts organization in northern arizona offering highquality live theatrical productions and educational opportunities utilizing a diverse base of talent which represents and reflects the community at large through diligent fundraising we were able to expand youth workshops and bring comedy music and other creative repertoire to the community flagstaff nuestras raíces which is dedicated to promoting and preserving hispanic culture and history through events gatherings the performing visual arts and sciences the organization draws on the arizona hispanic family stories history traditions and talents as tools for cultural transmission through my affiliation with this organization i have learned much in the way of humility perseverance and loyalty to my heritage and to latino youth arizona broadcasters association scholarship arizona press club scholarship college of creative and communication arts telecommunications scholarships spjsdx society of professional journalistsigma delta chi ae rho professional honorary broadcasters fraternity honorary student delegate telecommunications faculty board | 14 |
regional it manager professional summary exceptional it manager talented at personnel management vendor management and business strategy development technicallysavvy with outstanding relationship building training and presentation skills languages spoken english conversational chinese skills team leadership budgeting and finance project management process implementation staff development data management selfmotivated strong verbal communication powerful negotiator conflict resolution risk management processes and analysis work history to current regional it manager company name – city state acted as project manager for 10mn new york office move and serves on advisory board for all international office moves direct the afterhours 12pmedt delivery of first second and thirdlevel technical support end users across office facilities and locations including lawyers and staff members ensure prompt and courteous technical support manage train and review support staff team members developed smart objectives and kpis to continually motivate staff review help desk metrics with help desk manager to ensure tickets are addressed according to sla identify recurring issues to address with global software and applications manager work with crossfunctional technology committee to create policies that accurately reflect current and future technology trends work with international trainers to oversee local training requests draft and distribute local and afterhours call metrics to the director of information technology purchase and budget all hardware and software for the new york office lead document production 8ppl local help desk 2ppl global afterhours help desk 5ppl local av office services staff 3ppl ensure high availability of systems and applications across the organization serves as last point of escalation when manager on duty develop review and maintain local infrastructure policies and procedures advise on global procedures through technology committee develop review and enforce service level agreements for help desk manager and lead determine metrics define measurables and present data to executives on performance of department liaise with global team to develop and implement business process improvement for policies that address security policies relating to gdpr compliance and local compliance measures designed and implemented a knowledgebase tool for use by it colleagues and end users in order to accurately diagnose technical issues coordinated global resources and training for offices during lotus notes to outlook and windows to windows rollout increased first call resolution from to through help desk training and cross functional training supports director of technology with daily operational functions assisted various business groups with document organization and dissemination during acquisitions to technical support analyst company name – city state collaborated with the sales marketing and support teams to launch products on time and within budget maintained and monitored the server room the wireless network and other server infrastructure set up staff workstations with pcs macs phones and laptops partnered with the marketing team to leverage technology into customer value propositions to be used during marketing events created new hire it training curriculum acted as technology liaison between technology department and global recruiting division tested and implemented new technologybased global projects such as nuance pdfcreate delivered onsite it and av technical support for staff in local and regional offices to desktop support technician company name – city state hands on roll in domestic and international os migration from winxp to win7 worked with engineering and applications staff to resolve any problems related to the upgrade until functional key responsibility to support all users from clevel firm chairman through contract services by troubleshooting and resolving all problems relative to the mac macbook pc and related equipment install mac and pc os configure network settings to integrate with the firms network troubleshoot issues locally to provide support for a mainly virtual citrix desktop work with various interdepartmental groups to resolve in depth issues regarding security and accounts install and configure hardware and software as it relates to users needs to software licensing coordinator company name – city state client facing manager responsible for all aspects of department managed department budget responsible for personnel and department operation handled monthly billing performed software audits software asset management responsible for license and application management oversee sale of software to students staff and business units escalate desktop management issues to vendor and ensure prompt resolution create standard operating procedure for handling software related issues change management manage vendoruniversity technology relationships worked on implementation of online university software management system education master of science information management wp carey school of business of arizona state university city state information management bachelor of arts psychology sociology chinese studies emory university city state majors psychology sociology minor chinese studies skills budget management supervision skills litigation vendor management experience service level agreement sla management experience vendor selection and relationship management experience esx server administration system center configuration manager sccm management administration familiarity with installation maintenance and monitoring of networking equipment administration of mobileironbes ms server windows xp ms office suite version lotus notes exchange microsoft lync esxnetapp servers mimecast citrix xen suite active directory remote desktop software troubleshooting legal apps filesite woutlook integration pdfdocs suite carpe diem toa software project lead on pilot installs rollouts of software hardware operating systems completed microsoft certified information technology professional training mcitp | 21 |
consultant summary business focused professional with a passion for healthcare and patients leverage experience and expertise to help businesses execute on their strategic initiatives experience in managing experience design and humancentered focused projects strategy planning logistical planning and execution strategic change management corporate communications project management and learning design known for an innate ability to diagnose problems and develop creative solutions tailored for each organization extensive experience leading teams and developing team members at varying levels in their career as well as being able to work in complex organizations experience to current consultant company name － city state most significant projects § national audit firm led an experience design initiative to understand what people do how they work and the systems they use showed leadership where gaps existed and how to close those gaps to increase productivity and foster positive working relationships across the organization managed an innovative and creative team as we used a usercentric design approach to gain a greater understanding of the major audiences represented and developed a plan to effectively roll out a new service desk to the organization managed client relationship and responsible for final deliverable delivery national healthcare insurer led the corporate communications workstream executed strategic communications activities to support of awareness and adoption of the upcoming implementation created dynamic communications thinking outside the box to promote the benefits of the new system in addition to the impact to the organization and its customers conducted pulse checks and executive interviews to understand level of involvement and stakeholder engagement making adjustments along the way as needed national healthcare insurer led an organizational change management assessment met with executives and managers to understand organizational impacts of the upcoming change provided a researchbased analysis with recommended activities to support the upcoming multiyear roadmap global pharmaceutical organization led the change management communications and project management work streams developed a strategic change strategy coupled with a dynamic communications plan to target global audiences at various levels of maturity including the executive team applied key messaging and organizational sponsorship to create awareness of the change and provide employees with resources to understand why it was happening and the impact to them and the organization leveraged surveys and in person interviews to take a pulse of the change and made changes based on feedback to senior consultant company name － city state most significant projects national healthcare provider pm for time and capability assessment created and executed an activity survey for employees developed and executed a skills assessment for the cfo and direct reports managed the project work plan and supporting activities provided an analytical based recommendation for a business partner model transition regional healthcare provider managed the development and implementation of a strategic change management communications staffing and recruitment strategy for a reorganization under the cfo supported the implementation for a finance business partner model throughout the organization with an aggressive transition timeline national pharmacy change management and communications site lead for the midatlantic states during a pharmacy transformation planning development and management of a comprehensive national communications strategy across the organization supported the internal communications team with ideas c melnick page and execution for patient communications quantified training impact and tracked completion for 5k employees supported golive activities including daily communications to company csuite executive leadership and impacted users regional healthcare provider change management and communications lead during an epic implementation spanning locations across a regional health system supported executives clinical staff and physicians created dynamic communications to promote engagement awareness and adoption utilized metrics to understand readiness impact and adoption rates organized unique training simulations to ensure everyone was ready and prepared for the new system on day global pharmaceutical organization training lead for global workday implementation created a training strategy capturing the needs of different cultures and maturity within the org partnered with the global learning team to translate all materials into languages and created a global train the trainer program that was selfsustaining to hr development associate company name － city state hr dashboard creation and implementation project manager for a team of collaborated with corporate communications to develop and execute a communications plan trained nine csuite executive leaders on functionality and features managed executive leadership relationships and acted as a conduit for the chros vision of the tool § applicant tracking system selection and implementation project manager for a team of partnered with it to create the project charter requirements document and project budget created project organizational chart risk and governance guidelines and escalation process collaborated with hr finance and it leaders to gain executive approval built and executed the implementation plan and roadmap developed and executed the change management plan partnered with ld to create a training program coordinated with it developers to align and map key metrics with the hr dashboard borderless forest a flexible work program development and implementation created a flexible work program pilot worked with csuite executives and direct reports for buyin and support led the rollout of the pilot and collected feedback to review with the csuite for overall program approval developed and executed a change management and communications plan collaborating with the communications team to director of business development and operations company name － city state business development oversaw restaurant investment expansion from to locations in three states over five years took the business from red to black in less than one year cultivated relationships with chefs venture capitalists and vendors provided expertise in the areas of fohboh flow and design marketing menu development staff selection training opening night launch and post open followup helped guide chefs and vcs on the importance of the overall experience of the customer and understanding how to keep people coming back its more than just the food operations ensured all it pos systems reported and captured metrics accurately and timely forecasted and planned future events to ensure staffing supplies equipment and resources were appropriate and cost effective managed office operations including ordered supplies managed relationships with vendors and negotiated new contracts sourced and recruited over employees for company office and restaurant division education and training masters of business administration marketing and organizational management baruch college zicklin school of business － city state marketing and organizational management bachelor of science business management and justice studies arizona state university － city state business management and justice studies prosci change management certification human resource certification institute professional human resources phr skills golive approach benefits budget business development c change management change management contracts corporate communications client delivery features finance human resource human resources hr leadership marketing materials messaging office organizational pos program development and implementation project management recruitment research staffing strategy strategic surveys trainer unique vision | 11 |
technology project and product manager professional summary senior project and product manager effective in leading and directing new product development and technology refresh projects from inception to launch more than years of progressive management experience and repeated success in developing project initiatives directing project plans and achieving measurable performance targets core qualifications years in project and product management pmi and cmmi certified excellent communications skills at all levels of an organization business and strategic resultsoriented collaborative leadership style and winwin philosophy project development and lifecycle experience crossindustry new product experience best practice training and mentoring substantial project management methodology and process authoring certified microsoft professional enterprise project management and sharepoint portals detailoriented with strong analytical skills process redesign and work flow planning capabilities systems implementation and integration vendor selection and contract management risk management and mitigation expertise accomplishments projectprogram management initiated project for global launch of a groundbreaking cardiac treatment drug therapy which resulted in submission of new drug applications to six countries concurrently for the first time in the companys historysuccessfully implemented two major document conversion implementations one for student records in an online higher education provider and the other for test applications delivered by mail for a test delivery organizationpmo integrated best practice attributes from pmbok unified software engineering and microsoft framework to create a custom solution delivery methodology which greatly enhanced the firms ability to market professional servicesdeveloped corporatewide risk assessment procedures to reduce the cost associated with unprofitable projects entering the project portfoliodesigned and implemented portalbased project management solutions to enhance overall project communication and successas project planning process owner helped the organization to achieve cmmi level certificationpractice development and management directed the project and program management practice startup of million service businessmanaged a regional professional services project management practice covering a four state area staff of fifteen project management consultants and million in annual revenue generationentrepreneur started and managed a marylandbased llc to offer project management services and project management portal workspaces to local businessesresponsible for multiple projects associated with a key test center and client management portal as well as a strategic new product initiative work experience company name february to current technology project and product manager city state company name february to january project management consultant contract city state consulted with usda staff on initiatives aimed at improving cooperation and communication between us farmers and the usda services were delivered towards standardization of project management electronic calendaring electronic bulletin boards and sharepoint governance company name february to january practice leader and project management consultant city state lead the development of the companys sharepoint services practice with responsibility for 1mm in revenue generation as well as practice staffing and delivery engaged as professional project manager for several clients to successfully implement large cross functional initiatives an example includes the digitization of student records for a higher education client coupled with the implementation of an automated workflow which reduced student record processing time from weeks to days within the first months of implementation managed two fulltime and contract resources company name september to january intergrated scheduling consultant contract city state development the integrated master schedule in support of the engineering and launch of a new generation rocket launch vehicle schedule components included analysis engineering design product assembly testing procurement and nasa launch activities company name september to august founder and principal city state startup of a company that delivered professional project management consulting services and softwareasaservice project management portals developed on microsoft project server and sharepoint services clients included procter gamble microsoft corp allegis group and verizon company name january to june pmo director city state directed the startup of the companys pmo in support of the companys million service business including a project and program management practice standards strategic business planning and new business risk assessment designed and implemented the comanys solution delivery methodology combining components of microsoft solutions framework pmbok and rational unified process rup company name january to january project leader contract city state responsible for delivering project and program management consulting services to procter gamble pharmaceuticals research development division accomplishments included concurrent submission of new drug applications to six countries corporate practice deployment lead company name may to february regional manager professional services delivery city state responsible for the development and deployment of project management standards and best practices for the us professional services organization including the development of new service deliverables and participation in global standardization initiatives managed a regional professional services project management practice covering a four state area including a staff of and a million new project management service revenue responsibility education george washington university masters certificate technology project management state it project management loyola university mba city state towson university bachelor of science business administration city state business administration skills project management software microsoft project project server sharepoint office team foundation server process methodologies project planning pmi cmmi agile iterative rational waterfall risk management requirements management vendor selection vendor management portfolio management pmo industries served higher education computer manufacturing software development pharmaceuticals federal government technology consulting professional services staffing and recruiting testing and certification services systems integration telecommunications | 8 |
senior accountant professional summary talented senior accountant highly effective at solving routine and critical issues across all operational levels specialize in financial accounting skills microsoft ax dynamics general ledger accounting gaap proficiency recordkeeping account updates financial statement review erp enterprise resource planning software intuit quickbooks specialist accounts payable accounts receivable v look ups budget analysis account reconciliation specialist work history senior accountant company name city state current oversee the general accounting processes of intercompany and financial reporting of all entities provide timely explanations of variances between actual results and forecastsbudgets provide corrective action recommendations to management responsible for bank reconciliation for intercompanies prepare prepayment schedule and apply monthly amortization generate month end entries for prepayments and accruals reconciliation reports for all balance sheet accounts work with internal and external auditors during reviews and audits to ensure full cooperation and compliance with all qualified requests ensure proper coding of general ledger accounts submit wire transfers to pay vendors and intercompanies record new assets and apply monthly depreciation assist implementation of migration from previous accounting software to microsoft dynamics ax senior accountant company name city state created revenue and expense account analysis implement the migration from manual to automation systems for general ledger responsible for accounts payableaccounts receivable invoice processing and payment responsible for bank reconciliation production and reconciliation of various monthly reports using excel generate month end entries such as prepayments and accruals develop and maintain accruals schedules for legal fees leases and rent expense ensure proper coding of general ledger accounts responsible for paying invoices and cutting checks senior accountant company name city state generated accounts receivable invoices for customers and recorded customer payments recorded accounts payable invoices from vendors and applied payments to vendors assisted with month end closing entries such as accruals prepayments and depreciation managed general ledger and prepared and reviewed journal entries in quickbooks prepared bank reconciliations for two bank accounts calculated bi annual royalties for music artists managed travelling and entertainments costs interacted with customers and followed up on payment discrepancies applied prompt payment for approved music videos for ultrarecords artists staff accountantfinancial analyst company name city state global manufacturer of brands and labels headquartered in hong kong completed accounts payableaccounts receivable invoice processing and payment managed weekly accounts receivable and accounts payable status meetings managed general ledger accounts and assisted with month end entries managed intercompany reconciliation at month end for various regions globally created account analysis reports for each account in the chart of accounts with commentary generated reports income statement balance sheet daily sales and provided commentary assisted in migration from sun accounting system to dynamics ax accounting software assisted with general ledger management for multiple business units within company completed budget for sml rpdi minnesota region with presentation to ceo all filing and check depositing for sml ny office as well as travel entertainment control fullcharge bookkeeper company name city state responsible for the following accounts payable processed invoices and applied prompt payments to vendors accounts receivable processed sales orders created invoices and sent to customer implemented entire quickbooks system including the input of vendors customers and inventory adjustment entries generated bank deposits and verified balance receipts researched and resolved billing and collections disputes generated income statement and balance sheet reports skills general accounting accounting software accounting system accounts payable accounts receivable accruals automation balance sheet balance bank reconciliations bank reconciliation billing budgets budget bi filing financial reporting general ledger general ledger accounts inventory invoice processing legal meetings microsoft dynamics microsoft excel excel office microsoft powerpoint microsoft word migration month end closing peachtree pivot tables processes coding quickbooks sales sun sun education bachelor of arts business administration devry university city state business administration business information systems gpa gpa accounting | 18 |
preschool teacher professional summary efficient accurate and detailoriented with and innate drive to provide exceptional service also experienced professional with strong leadership and relationshipbuilding skills skills strong communication skills microsoft office staff motivator commitment to quality and service profit enhancement employee hiring and retention work history preschool teacher february to august company name city state collaborated with teachers to ensure the delivery of efficient highquality service successfully initiated and implemented projects which resulted in positive outcome supervisor february to january company name city state reviewed weekly inventory charts and recorded facility needs consistently received positive feedback from guests on performance reviews provided coaching mentoring and consultation to staff to enhance staff development worked directly with retail vendors to achieve excellent customer service team member january to march company name city state supervised and coordinated dining room activities and employee schedules setup and operated line for birthday parties education chattahoochee technical college current city state associate of applied science business management valdosta state university city state business | 3 |
director of business development summary looking for the greatest opportunity to use my years of experience in business development and client relationship buiding to work for a reputed company that i can help grow and prosper skills business development client relationship builder alternative transportation specialist client account management contract negotiations customer driven experience to current director of business development company name － city state responsible for developing new business opportunities for corporatemuniciple and university markets over million in annual revenues created over new commuter programs from the ground up for fortune companies in the bay area created new revenue streams through new municiple and university accounts including the city of los angeles university of california berkeley and san francisco state university over million annually accountable for marketing and prospecting through cold calls and networking responsible for face to face meetings and presentations with prospective clients manage the follow up process including sending follow up marketing materials phone calls emails and dialogue on a consistent basis until the relationship is recognized obtained new multimillion dollar account within first four months of employment develop and prepare proposals for major private and municipal transportation projects through cold calls and requests for proposals executive management of all corporate accounts which include many high profile silicon valley fortune companies networking and business development through many associations including act boma san francisco boma silicon valley apta calact gbta and various bay area organizations to bay area general manager company name － city state executive management of the bay area market responsibilities include marketing and business development operations and accounting related functions management oversight of approximately locations throughout the bay area encompassing san francisco oaklandeast bay san jose and marin county over million dollars in gross parking revenues annually locations included management fee incentive fee locations company lease locations and reverse lease at risk management fee locations successful business transactions of new locations in the bay area region with additional net profits of over 750k annually achieved successful expansion of the municipal market with contract awards with ac transit and bart bay area rapid transit additional contract awards and new business achieved as a result achieved additional regional expansion and market margin with successful award of the city of san jose contract opening new market opportunities for the region successful contract renewal of over existing contracts in bay area increasing profits over existing net profit projections of same store sale performance oversight of bay area team of management professionals and accounting clerical staff oversight of employee base of over parking professionals in both union and non union environments responsible for annual budget preparation and performance for the bay area region including same store sale performance new business development and general and administrative projections achieved positive financial results on the successful integration of bay area operations reducing overhead through technology and best practices for improvement of over in bay area net profit responsible for monthly financial analysis and performance of bay area locations implemented immediate changes and proactive measures to adhere to expectations to maintain budgeted targets corporate liaison for union contracts in bay area accomplishments included the successful negotiation of san francisco teamsters local contract resulting in payroll and overhead freezes to aid in maintaining current profit margins during uncertain real estate conditions successful implementation of bay area marketing campaigns and ancillary revenue opportunities to increase profits at existing locations to general manager company name － city state executive management oversight for locations including hotel and office properties hospitals and government agencies generating over million in annual revenues through marketing and networking obtained new locations as first year general manager generating over in additional net profit annually successful implementation of corporate policies and procedures at all locations and city office creating more efficient revenue controls and immediate reduction of liabilities and risk of financial losses implementation of employee development projects and awards programs to increase low employee morale and high turnover ratios to operations manager company name － city state managed a team of project and area managers with operations of over locations including class a office properties university of north texas parking operations reunion arena and presbyterian hospital operations developed proformas and proposals for new location opportunities assisted general manager with proposal preparation and presentations responsible for budget preparation and analysis of profit and loss statements maintained client relationships of high profile companies including crescent real estate equities cousins properties trizec properties trammel crow cushman and wakefield equity office properties and jones lang lasalle developed managers skills in proper company accounting and operating policies successful completion of cps advanced management training program promoted to general manager within two weeks of completion to area manager company name － city state promoted to area manager within one year oversaw management team of employees including managers accounting personnel and attendants responsible for all aspects of operations including auditing and billing functions operations monthly reporting and maintenance projects developed positive relationships with high risk clients through daily contact and various departments within the area implemented tenant and customer amenity programs for all locations to enhance services and value assumed additional management oversight of additional properties including downtown class a office properties offsite management of billing accounts and garage operations improved net operating profit of additional operation by through new technology policy and procedures education and training bachelor of science business administration marketing management east central university － state business administration marketing management activities and honors san francisco boma association for commuter transportation northern california board member boma silicon valley international facility managers association san francisco silicon valley east bay corenet northern california skills client relations business development sales proposal preperation crm planning and management cold calling networking budget preparation contract negotiations executive management financial analysis marketing transportation route planning and analysis | 5 |
lead teacher professional summary seeking an education coordinator position with a company that will allow me to fully manage curriculum developmentcoordinate on the job training opportunities utilize my communication organizational and problem solving skills core qualifications microsoft office word outlook excel powerpoint leadership skills publisher access time management skills teaching strategies gold creative curriculum verbal communication skills cdainfants toddlers teaching skills maryland child care credential certified daycare provider classroom management basic clerical knowledge accomplishments experience to lead teacher company name － city state consistently received positive feedback from parents solved severe child behavioral issues in positive and constructive ways managed classes of up to students designed weekly lesson plans focused on age and levelappropriate material administration answered multiple phone lines transferred calls to corresponding departments filed patient records and billed accordingly performed administration tasks such as filing developing spreadsheets faxing reports photocopying collateral and scanning documents for interdepartmental use plan and conduct activities for a balanced program of instruction demonstration and work time that provides students with opportunities to observe question and investigate confer with other staff members to plan and schedule lessons promoting learning following approved curricula prepare materials and classrooms for class activities establish and enforce rules for behavior and procedures for maintaining order organize and lead activities designed to promote physical mental and social development such as games arts and crafts music storytelling and field trips assimilate arriving children to the school environment by greeting them helping them remove outerwear and selecting activities of interest to them attend professional meetings educational conferences and teacher training workshops to maintain and improve professional competence to teacher company name － city plan and conduct activities for a balanced program of instruction demonstration and work time that provides students with opportunities to observe question and investigate confer with other staff members to plan and schedule lessons promoting learning following approved curricula prepare materials and classrooms for class activities establish and enforce rules for behavior and procedures for maintaining order organize and lead activities designed to promote physical mental and social development such as games arts and crafts music storytelling and field trips assimilate arriving children to the school environment by greeting them helping them remove outerwear and selecting activities of interest to them attend professional meetings educational conferences and teacher training workshops to maintain and improve professional competence provide disabled students with assistive devices supportive technology and assistance accessing facilities such as restrooms spearheaded better together partnership program spearheaded bright horizons foundation to security and property clerk company name － city state type format proofread and edit correspondence and other documents from notes or dictating machines using computers or typewriters drafted meeting agendas supplied advance materials and executed followup for meetings and team conferences answer telephones switch board direct calls and take messages operate office machines such as photocopiers and scanners facsimile machines voice mail systems and personal computers to office automation clerk company name － city state managed the receptionist area including greeting visitors and responding to telephone and inperson requests for information drafted meeting agendas supplied advance materials and executed followup for meetings and team conferences operate office machines such as photocopiers and scanners facsimile machines voice mail systems and personal computers education masters of education educational leadership concordia university － city state educational leadership bachelor of arts sociology university of maryland eastern shore princess － city state sociology skills arts basic child care clerical conferences edit facsimile faxing filing goal setting instruction leadership skills lesson plans lesson planning notes materials meetings access excel microsoft office outlook powerpoint publisher word office machines photocopiers receptionist scanners scanning spreadsheets switch take messages teacher teaching telephone telephones phone time management type typewriters verbal communication skills voice mail workshops | 8 |
r healthcare customer service representative summary customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name skills telecommunications knowledge strong problem solving ability high customer service standards active listening skills customer service expert telecommunication skills reatail and corporate microsoft office proficiency time management excellent communication skills strong problem solver hipaa compliance type wpm experience healthcare customer service representative company name oct to current handle inbound calls from customers with inquiries and questions regarding their health insurance wellness programs prescription plans and help provide the best solutions for the customers health and financial wellbeing assist in program development with new products andor services process onetime checking and credit card by phone payments evaluate information and options and select the alternative that best meet the requirement of the issues presented custodian company name may to dec ensured spaces were prepared for the next day by taking out trash tidying furniture and dusting surfaces swept and mopped floors and vacuumed carpets washed and sanitized toilets sinks and showers and restocked disposables secured facilities after operating hours by locking doors closing windows and setting up the alarm customer service manager may to may analyzed statistics and compiled accurate reports recruited mentored and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment kept accurate records and documented customer service actions and discussions provided services to customers by cashing checks issuing money orders assisting with refunds and sending and receiving money grams supervised employees at a time enforced company regulations and delegated daily assignments education and training diploma general educational rowancabarrus community college general educational training and onboarding healthcare customer service optum received certification for training new hires as they enter customer service roles | 6 |
lead teacher summary use the knowledge and firsthand experience that i have gained through my various education work in both civilian and military experience extracurricular and leadership positions to become a proactive and dedicated team member highlights apple and windows programs including microsoft office suite internet proficiency social media website use for communication with sigma kappa and focus members accomplishments awarded two navy and marine corps achievement medal in and awarded letter commendation for winning junior sailor formally acknowledged by the defense reduction threat agency for superb supervisory actions and management awarded multiple letters of appreciation for being a community pillar for marine corps security force battalion bangor wa experience lead teacher to company name city state creating and implementing small group interventions for students in kindergarten through 6th grade in both math and reading engaging students that have been assessed as high ability preparing students for statewide standardized assessments by adapting concepts substitute teaching for the various classrooms pending the absence of the classroom teacher challenging struggling students with various methods allowing them to grasp the correct perceptions executing roles to assist teachers in their classrooms as well as within the school as a community working with students in the functional academics program to provide support for classroom teacher using multiple tools and techniques to adjust to students learning processes created and lead the before and after school program for elementary students developed lesson plans to include interactive and productive activities for students substitute taught for the various classrooms at the center pending the absence of the classroom teacher fulfilled the role of the full time classroom teacher in a preschool classroom during a longterm period of transition substitute teacher to current company name city state assumed the role of the classroom teacher during the absence of the classroom teacher improvised to ensure a productive learning experience for students provided assistance to the teachers and the staff of the school metro maryland youth for christ baltimore maryland mentor and counselor september present mentored middle school students from various schools in the central baltimore county area created lesson plans to teach students fundamental values and ideals provided support for students in need and allow them to engage in productive conversations developed activities to ensure student involvement and growth in the organization administrative assistant company name city state psa financial centerhunt valley maryland april december administrative assistant provided direct assistance and support to the vice president of the company reorganized the companys business center to more effectively monitor its employees maintained internal and external revenue reports through mastery of microsoft excel worked in the companys business center to analyze proposals and complete office duties such as making copies and faxing documents managed the front desk answering and directing calls as well as responding to email requests education leading enlisted member and field training officer united states department of the navy bachelor of science elementary education university of maryland city state minor in mathematics academic honors coursework in business and human resources university of maryland city australia study abroad program high school diploma garrison forest school city state may university of maryland college park tutor and mentor mentored university of maryland division i athletes provided guidance and support to ensure that students stay on track and achieve their academic goals developed mentor programs that assist and engage students that are both proficient in the english language as well as those that english is not their primary language may montpelier elementary school city state supported a lowincome fifth grade classroom assumed leadership role in the classroom as a fulltime math language arts reading social studies and science teacher managed lesson plans throughout the year initiated and designed classroom awards for students who improved their grades during the school year awards program resulted in percent of the class achieving this goal created reading groups for students who scored basic on their standardized tests created a small group for students struggling in math to aid in mastery of basic skills professional affiliations sigma kappa sorority college park maryland member of the new member education committee member of the philanthropic committeeacademic honors interests fellowship of christians in universities and schools focus camp counselor and mentor january may june present volunteered as a leader for more than middle and high school students for week long summer camps and internships in marthas vineyard massachusetts volunteered as a leader for more than middle school students for a week long winter camp in north creek new york led small groups of ten students to engage them in discussion and team building exercises guided full camp lecturers that helped to prompt small group discussions planned weekly meetings as well as special events for baltimore area high school students resulting in increased overall participation served as a mentor for high school seniors preparing to enter college skills enthusiastic people person great organizational skills | 3 |
head information technology and information center executive profile •visionary leader of it organizations during a year career at fortune companies •as scheringploughs first sap center of excellence leader led business process and technology reengineering efforts and developed a global sap strategy for the organization •noted for business technology acumen collaborative style and communication skills •experienced in rfp development and vendor selection •track record of execution and delivering investment returns •well versed in intercultural business communication and practices including remote management of globally dispersed organizations professional experience head information technology and information center march company name city state provide leadership and direction to the gms information center a collection of data scientists and analysts dedicated to the production of highvalue analytics to support manufacturing director supply chain and logistics information technology october to march company name city state established supply chain technology direction for global manufacturing organization established the gms information center an organization dedicated to providing advanced analytical capabilities to support the manufacturing organization delivered key transformational projects including demand planning solution sap apo supply planning and sales and operations planning kinaxis rapidresponse inventory optimization kinaxis rapidresponse provide leadership and direction to delivery and business analysis teams executing projects lead business process reengineering efforts and provide guidance and support to business subject matter experts supported development and execution of global sales and operations process senior director comet program november to october company name city state responsible for managing the delivery efforts for the global comet program focusing on the procurement employee expense management and esourcing areas directed ongoing rollouts in north america europe and asia pacific regions director sap center of excellence may to november company name city state responsible for a 15mm annual budget ftes and offshore mix of consultants and employees adept at remote management with domestic staff in new jersey tennessee delaware and international staff in europe and singapore reduced compensation costs by nearly 1mm through offshore utilization retooled legacy jde personnel for inclusion on the sap erp team led deployment of centerpiece sap solution for the us pharmaceutical business and key solutions for asia pacific europe and south america led upgrade effort for apo solution for healthcare products segment of business led the effort to design solution and deploy a global sap template for scheringplough solution will reduce current footprint down to a single instance of sap acquisition team member and leader of integration efforts for us and apac commercial operations overall responsibility for leadership development through the management readiness program managed the project manager capability review program director supply chain systems january to may company name city state led the effort to implement sap for the us commercial operations of schering plough solution included key order to cash functionality and warehouse management for us pharmaceutical distribution channels provided consultative support to projects being executed in belgium apo and singapore r manager commercial and field force systems april to january company name city state led a team of developers implementing webbased solutions for support of schering ploughs field forces in the united states key projects included formulary management account management customer relationship management field force expense management and managed care account planning designed developed and delivered training programs for field force personnel to prepare them to properly utilize deployed technology manager service delivery systems april to may company name city state led the implementation of outbound call center solutions for key operations in the ohio call center led the implementation of script systems for pharmacists to make and accept patient calls regarding treatment in support of the disease management programs for smoking cessation hypertension high cholesterol multiple sclerosis and congestive heart failure manager client services systems february to april company name city state led the implementation of the marketing and client services application for the frontoffice organization of the global bond operations led the implementation of a portfolio accounting system for the global advisors subsidiary of the prudential oversaw the implementation and support of the lan and pc technology teams for the global advisors subsidiary project manager january to february company name city state led the implementation of a new cash management system to support the treasury operations of prudential pc coordinator january to january company name city state responsible for daytoday support of pc hardware and software for the prudential help desk education master of business administration university of maryland master of science computer science new jersey institute of technology bachelor of science computer science new jersey institute of technology skills sap business process design dispersed team management | 2 |
accountant summary personable education professional driven to inspire students to achieve personal and academic success highlights knowledgeable in quickbooks sql sap and as400 highly proficient in microsoft office including microsoft word ppt microsoft excel ii and access iii experience november to current company name city state accountant sources items through the compilation of vendor information and bidding processes selected preferred vendors based on competitive pricing products liabilities payment terms and etas creates auditing processes for inventory management selects bank statements randomly to ensure that disbursements where authorized and signed by two individuals ensures three way matches of requisitions purchase orders and good receipts performs data analysis on bank statements to ensure that all reconciled items are processed in a timely manner audits the database demographic to better understand clientele of the company and to maximize customer satisfaction level completes monthend journal entries and monthend reports prepares bank reconciliations and ensures all reconciling items are resolved in a timely manner organizes monthly quarterly and annual financial statements september to may company name city state qamobile software tester worked specifically with different accounting and business software including french ones audited the testing process to enhance quality cycle time effectiveness and accuracy identified correctness completeness security and quality of various accounting packages isolated and reported localization and functional bugs for certification programs developed test plans and organize and lead testing activities for new and existing releases conducted regression security and smoke testing april to january company name city state procurement specialist served as the lead buyer for sixteen plants across the united states and canada interacted in french with plants located in french speaking regions montreal quebec viau etc selected preferred vendors based on competitive pricing products liabilities payment terms and etas handled customer service management crm inquiries from clients and vendors performed monthly audits to ensure requisitions and purchase orders accuracy reviewed audit results with clients and team members to improve productivity and affectivity provided daytoday management of sourcing initiatives within crossfunctional team ensured threeway matches of requisitions purchase orders and good receipt utilized strategic sourcing approach to create operation processes for clients and vendors handled new clients implementations integrations and trainings from legacy as400 systems to sap oversaw highpriority accounts which considered opting out of their contracts worked with them on an individual basis to meet or exceed their expectations prepared bid requirements solicited responses analyzed responses prepared recommendations and negotiated contracts to enhance efficiencies and reduce costs administered back order reports for plants and expedited customer requests as needed august to april company name city state freight planning contact provided export documents for the dupont international hazardous department coordinated logistic arrangements porttoport port to point and point to point managed clients travel arrangements to south america europe and asia conducted itinerary changes for clients from port to destination points coordinated logistic arrangements providing customer services and timely communications responded to and resolved request or inquiries from internal and external teams education la salle university city state fraud and forensic accounting fraud and forensic accounting university of phoenix city state accounting mba accounting pennsylvania state university city state business economics international business and french structural economics and international relations bachelor of science business economics international business and french structural economics and international relations paris chamber of commerce city france fma institute city state certified nonprofit accounting professional cnap languages fluent in french skills accounting approach as400 auditing bank reconciliations competitive contracts crm clientele clients customer satisfaction customer services customer service data analysis database financial statements french fluent in french functional inventory management access iii microsoft excel ii microsoft office microsoft word pricing processes speaking quality quickbooks reconciling sap sql strategic travel arrangements | 18 |
general accountant career focus to obtain a position which will allow me to utilize skills i have acquired through my education and work experiences while continuing to expand my knowledge energetic and motivated student dedicated to providing topquality patient care i have ten years of administrative support service with five years of that being in a senior position i work proficiently in a team environment and demonstrate excellent interpersonal skills i am detailed and multitask oriented and believe that i can efficiently accomplish any task placed before me licenses basic life support bls certification present skill highlights skilled in conducting physical assessment postoperative care bls certified committed to pediatric nursing type wpm computer skills ms wordexcelpowerpointoutlook ris health connect symposium mainframe abraxas sap professional experience general accountant april to april company name － city state responsibilities maintain general ledgers bookkeeping generate reports from dun and bradstreet establish credit limits for new customers balance books for end of month closing medical billercollector december to april company name － city state responsibilities post chargespayments maintained patient charts and confidential files transcription prepare progress reports for workers compensation cases process liens for liability cases manage mds calendars prepare subpoenas answer highvolume phones front desk checkin and scheduling lead of clerical services august to december company name － city state responsibilities provide administrative support for senior management present educationtraining to all new clerical staff including crosstraining for multiple service areas maintained patient charts and confidential files prepare statistical reports for senior management transcribe diagnostic reports prepare weekly staffing assignments coordinate calendars and meetings involvement in interviewing newhires organize general staff meetings to provide information to all levels of workforce in addition to minute taking prepare special handling reports provide performance evaluations for all clerical staff and prepare invoices from outside facilities prepared for hipaa and jcaho reviews ensuring required brochures and pamphlets were available to patients in all clinics education and training bachelor of science nursing california state university northridge － city state usa attendance current gpa associate of science nursing college of the canyons － city state usa gpa gpa registered nursing attendance july current gpa functional experience completed hours of clinical work recorded patients medical history vital statistics and test results in medical records monitored postop vitals fluids reviewed postop orders and orient patients to unit assisted patients with healing and recovery after surgery provided education to patients on detox and withdrawal medications addiction recovery coping skills and community resources provided necessary health education training for patients provided behavioralemotional support and supervision for those with dementia alzheimers schizophrenia and suicidal ideation assisted patients with multiple chronic diagnoses including copd and asthmaevaluated patient care needs prioritized treatment and maintained patient flow tested glucose and administered injections monitored patients respiration activity blood pressure and blood glucose levels in response to medical administration assisted patients with bathing dressing daily hygiene care and grooming patient advocacy explained treatment procedures medication risks special diets and physician instructions to patients skills healthcare sound ethical and independent decisionmaking ability consistent with medical protocols patient advocacy postoperative care medicalsurgical experience mental health experience operating room experience patient education glucose monitoring strong assessment skills people skills great bedside manner enthusiastic people person advanced problemsolving great organizational skills clerical administrative support balance bookkeeping clerical closing credit customer service dun senior management imaging mainframe medical billing medical transcription minute taking excel outlook powerpoint ms word nursing progress ris sap scheduling staffing supervisor symposium phones transcription type 72wpm | 18 |
finance manager summary efficient dedicated hardworking financial manager skilled at consistently meeting strict deadlines paying high attention to detail and effectiveness when reporting to senior management extensive experience in budgeting forecasting strategic planning and analysis experience company name march to current finance manager city state serving as a business and financial advisor to a portfolio of ten trade show teams by working closely with senior management industry vice presidents and sales directors as well as the operations registration marketing and conference departments prepare detailed show budgets monthly financial forecasts strategic plan projections and financial analysis of the pls for ten trade shows manage these tasks effectively to complete on a timely basis and within strict deadlines analyze show revenue and expenses versus budgetforecast and provide analysis on variances review general ledger accounts prepare journal entries and support schedules as needed to discuss findings with show management perform due diligence for potential business acquisitions and then prepare and present the financial models to senior management assist show management with decisions relating to exhibit space advertising and media product pricing as well as customer package creation and pricing review and approve all purchase orders vendor invoices and expense reports relating to shows and ensure all documents are in accordance with company policies monitor sales and marketing results against established milestones and expense commitments relating to new show launches review key business contracts related to events and provide guidance and information on financial and nonfinancial matters to event teams manage onsite trade show financial needs which includes establishing banking requirements preparing and reconciling financial documents onsite and training and supervising cashiers and temporary help at the show partner with and maintain professional relationships with key association and business partners within trade show events created and implemented financial reports which detail customer packages sold by show teams these reports are mainly used by finance sales and operations teams redesigned and streamlined the show set up process that is used by finance accounting and sales departments monitor accounts receivable and assist collections and sales with determining collectability collaborate with reed exhibitions france on cross border events held in the us provide financial support on these events and assist with onsite event needs assist in the interviewing process for new team members as well as help train new staff accountants and finance managers within the department streamlined and automated interim and yearend audit process for the finance and accounting departments which made it more effecient for the auditors to review reconciliations and financials company name june to june portfolio administrator city state managed tracked and ensured the integrity of financial data for over portfolio companies communicated and interfaced with ceo cfo coo of the portfolio companies and discussed quarterly financial updates stock splits fundraising and cash flow project manager for the companys quarterly meetings which entailed the maintenance and updating of information on the financial performance and the business status of the portfolio companies analyzed financial statements and created reports for management which were used to formulate future investment strategies primary liaison between all levels of management of the portfolio companies and the private equity division of bowman capital company name october to june staff accountant city state prepared monthly quarterly and yearly financial statements for consolidation process which included the balance sheet profit and loss statement and cash flow statement assisted in streamlining and automating our consolidation and reporting process using the peoplesoft system performed monthly financial statement analysis and account reconciliations and developed and presented conclusions to management assisted investor relations by providing financial information to support sales press releases company name october to october advanced staff auditor city state performed financial statement audits for hightech food and beverage financial services health care manufacturing and telecommunication clients identified accounting issues utilized technical knowledge research skills and analytical abilities to determine proper accounting treatment and ensure compliance with gaap analyzed internal control procedures to determine audit risk and to assist clients in strengthening their control procedures provided suggestion to management for improving their internal operations used strong organizational skills detailed documentation and computer proficiency to record the procedures results and conclusions of testwork education university of massachusetts amherst ma bba accounting graduated cum laude overall gpa skills financial statement analysis budgeting forecasting strategic planning financial modeling strong communication interpersonal and organizational skills computer skills in the following areas microsoft access excel microsoft office microsoft outlook powerpoint microsoft word onyx peoplesoft citrix | 15 |
hr director summary over years experience in recruiting plus years in human resources executive management years of hris development and maintenance years working in a healthcare enviroment skills recruiting fmlaeeoflsa hris development benefit administration policy development web page development accomplishments kansas health institute health outcomes for the state of kansas memberships and accolades project management institute member shrm chamber of commerce friends university presidents honor roll friends university deans honor roll student liaison for friends university topeka member of mothertomother member of the topeka advertising federation several production pieces created nominated for addy awards received recognition for outstanding customer service assistance by the state of kansas travel and tourism department ashhra kahhr acm additional information leading change i have been instrumental in development and implementation of the adjutant generals retention research project involving survey development and analyzing the results of the surveys to present to the adjutant general to help retain the qualified talent of the departments i have been tasked with working with the federal security manager for the joint forces headquarters in developing policies procedures and processes to ensure that all current and new state employees have the appropriate security clearances for the position held per the federal government requirements while at lmis i lead the job vacancy project and was able to produce results in less time and man hours than in years before with staff that were inexperienced in the jvc process and procedures i have been responsible to develop plan and implement database programs for the last three positions i have held these were designed to cultivate involve renew contact and promote active and potential employees these databases were used for reporting fte usage budget management and turnover reports while working in the healthcare field i took the initiative in creating a local website that was used to receive and respond to requests for information and assistance in marketing and promoting the healthcare facility along with recruitment of potential employees as human resource coordinator in the healthcare field i managed the front office personnel reduced contract labor costs for nursing staff and implemented a unique pay structure to increase prn staff utilization i continually think outsidethebox to create and develop strategies to resolve issues faced in my work environment in my current position i have met and exceeded all hiring goals for the firm this resulted in our client increasing the business transferred to our location experience hr director to current company name city state developed new website for agency payroll processing changes and implementation ofnew hris system oversaw the employment process taking the lead role in clinician physician and managementteam recruitment initiatives developed maintainand interpret hr policy authored the employee handbookprovided coachingand support to management and supervisors on performance management and otherrelated issues maintained indepthknowledge of legal requirements related to daytoday management of employeesreducing legal risks and ensuring regulatory compliance evaluated andrecommend changes to the employee benefits plan oversaw day to dayadministration of benefits hr director to company name city state develped supervisory education shro website shro hris system and automation of payroll processing established and directed a comprehensive statewide human resource program for both classified and unclassified state employeespositions in the adjutant generals department resolved nonroutine hr related issues associated as they arose reviewed documents and approved all hires and promotions reviews and approved modified andor disapproved wagesalary requests to hire individuals above the preestablished minimum classified or unclassified pay rate reviewed any significant changes to position descriptions and determined if reclassification should be pursued reviewed position descriptions for new positions and determined the appropriate wage range based on comparable classified position if they exist consulted with the tag and both military and state manager supervisors in order to provide technical and common sense guidance on properly addressing sensitive or complex employee and organizational issues aided them in achieving their ever changing program goals and provided innovative ideas for staffing served as the administrations management representative in labor negotiations with the local kape unit at the 190th fire department hr managersr recruiter to company name city state created an hris tracking system used for recruitment responsible for ramp up and hiring of all customer service agents and other positions as needed placement and development of all advertising met and exceeded all hiring goals responsible for hiring senior management to cover such duties as team managers payroll quality control responsible for recruitment of new employees meeting and exceeded goals set coordinated and facilitated manpower planning recruitment and retention career development and training staff relations compensation and benefits compliance with local state and federal statutory regulations public programs and regulatory audit procedures served as a resource person to administration midlevel management and staff regarding hr related human resources coordinator to company name city state developed hris database from ground up for employee records and monitoring instrumental in reducing the use of agency staffing needs for hospital coordinated and facilitates manpower planning recruitment and retention career development and training staff relations compensation and benefits compliance with local state and federal statutory regulations public programs and regulatory audit procedures served as the hr resource source for administration midlevel management and staff coordinated hiring procedures appraisals pay increases promotions transfers terminations job postings and all corrective actions one person office responsible for all osha work comp benefits payroll etc education and training masters degree information management systems friends university city state united states credits earned semester hours information management systems bachelor of science organizational management friends university city state united states credits earned semester hours activities and honors topeka chamber of commerce ambassador kansas hospital association health care human resources member shrm legislative liaison skills desktop publishing newsletter productions database management leadership training osha fmla workers compensation pagemaker agency automation backup benefits budget management corel suite harvard graphics access excel microsoft publisher ms word quark express quattro pro strategic planning web page development wordperfect | 0 |
business development consultant executive summary dynamic financial services and business development leader with years of combined experience across diverse banking and sales platforms dedicated to delivering services excellence while surpassing revenue objectives working closely with teams and clients to address needs enforces adherence to organizational policies procedures and standards as well as industry regulations blends strong analytical and communications acumen to generate comprehensive research and reports supporting planning and decisionmaking senior loan operations specialists skilled in collaborating with multidisciplinary teams throughout application and financing processes core qualifications loan operations documentation compliance guidelines risk mitigation team leadership support investments management home commercial mortgages microsoft office business development negotiations stakeholder relations customer service sales lifecycle underwriting requirements financial credit data analysis prospecting referrals professional experience company name city state business development consultant to delivered expert consulting services in financing operations sales and marketing fueled revenues and achieved top client satisfaction referrals maintaining top producer ranking by securing up to new clients monthly forged and cultivated productive relationships with customers and team members facilitating full sales process by identifying and addressing individual needs developed and implemented process improvement plans based on client feedback and operational monitoring served as key expert in products and services skillfully representing brand and overall offerings company name city state business development manager to spearheaded new business development leading turnaround of underperforming product lines to achieve objectives improved bottom line profit by securing business from up to new clients monthly generating quality leads implementing client acquisition strategies and effectively targeting valuable business opportunities orchestrated diversification of offerings increasing sales via new product launches consistently exceeded quotas through new account penetration and territory expansion liaised with potential customers via telephone email and inperson addressing inquiries and recommending products services in alignment with individual needs company name city state branch manager to coordinated talented team of committed to development and retention of profitable client base managed and administered accounts opening loan applications monthly reporting teller transactions customer services sales staff evaluation and new hiring boosted loan and deposit rates while elevating branch to highest performer in customer satisfaction scores applied expertise in fiserv business process manager ultipro taleo continuity control connections applink and mortgagebot tools company name city state branch managerloan officer to progressed through various roles starting from loan officer position and culminating in branch manager title managed and administered consumer and real estate loan operations across various offices drove smooth transition of newlyacquired smith county state bank and trust department consolidating team of approved and oversaw payroll bills for payment budgeting reporting and advertising provided staff leadership evaluations salary adjustments interviews and hiring education bachelor of science business northwestern oklahoma state university city state major in agricultural business minor in business administration leadership training leader effectiveness training city state the peoples bank annual leadership training program schools of lending principles schools of banking city state associations kansas notary public augusta chamber of commerce board member saint francis community services foster parent nationwide mortgage licensing system nmls previously registered | 5 |
industrial engineering intern summary seeking for full time position where i can apply my technical knowledge skills for continuous improvement i have months of experience in lean manufacturing production planning and supply chain management excellent computer and analytical skills highlights application software ms office minitab powerpoint excel solid works autocad pro e database ms access sap programming java c c visual basic r python accomplishments quality control implementing of pdca cycle for improving image quality of smartphone camera implementing dmaic cycle for improving quality issues related to cosmetic damages scratches bent dent etc using control charts and z transformation metrics measurements time study process mapping jit work sampling of activities intro to statistics data analysis using normal exponential distribution simple multi linear regression project management project planning analysis scheduling using cpm and pert analysis production inventory control develop assembly chart process flow layout for subway with jit facility planning designing and planning picking process rack arrangement shipping and receiving locations planning all warehouse process by analyzing previous order quantity records developing new process in warehouse for maximum utilization of assets and meet required shipping demand during peek session underwater robot worked at iitbombay workshop to make an underwater robot the robot was assembled using sensors switches and motors for maneuvering the robot technical papers inventory management and risk pooling presented how centralized and decentralized distribution system affects safety stock service level overhead cost customer lead time and transportation cost single minute exchange of die concept explained how changeovers are not bad and how change over times could be reduced if the changeover process is mapped experience industrial engineering intern may to january company name － city state conduct time study perform analysis on data to determine hourly production scheduling non value adding activities reduce cycle time by lead time by line balancing to achieve required takt time and reduce work in process wip inventory implement lean manufacturing such as kaizen 5s documentation of kanban card process continues improvement to reduce waste inventory nonvalue adding activity to improve productivity developed material picking charts which determines the exact quantity of items to be picked thereby enhancing material picking operations scheduling material required for production and manage inventory of raw material writing standard operating procedure sop for various process in entire plant ergonomic designing of work cell to improve efficiency of workers junior engineer july to june company name － city managed assembly line for traction and induction motors at siemens responsible for supervising inspectors and team members in the assembly department responsible for generating a production schedule and process planning for necessary changes based on customer priority and orders responsible for safety of everyone in the plant and forecasting risk from data analysis and provide strategyplanning for lean manufacturing practices within the plant participate in monthly cost team projects process improvement projects and assign crosstraining projects and kaizen projects to team members manage quality day to day production labor efficiency intern november to may company name － city developed the inspection process for motor accessories designed tools gauges and fixture in autocad and or proe as required managed the outsourced manufacturing of necessary tools gauges or fixtures maintain gauge calibration database managed the calibration schedule with outside vendors or inhouse calibration group worked in pm and qm modules of sap r to enter or retrieve data awareness of iso and iso ems integrated management system ims hazard identification and risk awareness hira documents on shop floor education masters of science industrial engineering production inventory management may university of texas － city united states gpa gpa industrial engineering gpa production inventory management bachelor of engineering production engineering manufacturing planning and supply chain july mumbai university india gpa gpa production engineering gpa manufacturing planning and supply chain skills autocad c c calibration charts data analysis database designing documentation forecasting ims inspection inventory iso iso java lean manufacturing ms access excel ms office powerpoint minitab process improvement programming python quality safety sap sap r scheduling siemens solid works sop strategyplanning supervising visual basic reduce waste | 17 |
teacher skills charts excellent communication conferences conflict resolution critical thinking focus instruction instructional design lesson planning managing meetings office problem solving processes progress teacher teaching time management written experience teacher august to march company name － city state teacher who develops curriculum with a childs biological cognitive and socioemotionalprocesses in mind committed to the healthy maturation of every child involved teacher august to june company name － city state coordinated parentteacher conferences during the school year took on numerous backstage role is including running lights crew and box office completed and filed all necessary paperwork for classroom activities including mealcount sheets and attendance logs planned and implemented creative lessons in accordance with district county state andfederal guidelines observed and evaluated students performance behavior social development and physicalhealth teacher august to june company name － city state established daily routines that were easy for the children to follow gave oneonone attention to children while maintaining overall focus on the entiregroup identified signs of emotional and developmental problems in children and reported toparents monitored students educational progress with individual charts and files addressed behavioral and learning issues with parents and daycare management teacher august to june company name － city state l fostered reasoning and problem solving through active exploration games and activities monitored students educational progress with individual charts and files worked with interdisciplinary team members to evaluate childrens progress andrecommend appropriate learning plans gave oneonone attention to children while maintaining overall focus on the entiregroup established daily routines that were easy for the children to follow used classroom observations to create written assessments of student performance organized and facilitated monthly parent support group meetings nurtured a supportive learning environment that was often used as a model for otherclassrooms education and training master of science instructional leadership early childhood education tennessee technical university － city state instructional leadership early childhood education bachelor of science early childhood education georgia southwestern university － city state early childhood education valdosta state university － city state | 3 |
sales associate professional summary sales professional offering nearly years experience in sales and sales management in a retail setting specializes in men and womens wear with emphasis in building a solid customer base skill highlights highend fashion knowledge superb sales professional loss prevention comprehension ability to mediate disputes listening skills reliable and punctual compelling leadership skills customer service oriented cash handling accuracy retail merchandising expertise excellent communication skills energetic bilingual in english and spanish achievements developed highly effective sales training strategies as sales manager lead management team to exceed monthly store sales goal multiple times as sales manager earned an achievement in sales for management averaging of the stores sales per month lead several departments as the top salesperson by surpassing periodical goals sold high end product merchandise to elite celebrities and continued service beyond the store experience sales associate nov to mar company name － city state described merchandise and services to customers responded to safety and loss prevention incidents organized instore promotional events maintained store in clean and neat manner completed special client deliveries in person evaluated transactions for suspected fraud sales associatebrand ambassador topman feb to nov company name － city state opened credit debit cards to customers described merchandise and services to customers opened and closed the store which included counting cash drawers and making bank deposits collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience maintained department in clean and neat manner arranged items in favorable positions and areas of the store for optimal sales consulted with customers on the latest styles and trends sales managersupervisor feb to feb company name － city state computed sales prices total purchases and processed payments maintained knowledge of current promotions policies regarding payment and exchanges and security practices operated a cash register to process cash and credit card transactions guided customers in choosing items that reflected personal style and shape explained information about the quality value and style of products to influence customer buying decisions balanced the needs of multiple customers simultaneously in a fastpaced retail environment resolved customer complaints by exchanging merchandise refunding money and adjusting bills shared product knowledge with customers while making personal recommendations maintained friendly and professional customer interactions trained in negotiations and time management visual merchandiser sales associate aug to jan company name － city state designed displays to make the store experience interactive and engaging displayed the appropriate signage for products and sales promotions recommended and helped customers select merchandise based on their needs exchanged returned merchandise for customers quickly and efficiently informed customers about sales and promotions in a friendly and engaging manner sales cashier associate stock person mar to aug company name － city state received and processed cash and credit payments for instore purchases worked as a team member to provide the highest level of service to customers verified that all merchandising standards were maintained on a daily basis | 10 |
security aide i professional summary a compassionate security aide that has strong experience working with developmentally disabled adults and creating individualized recreational plans to assist them with community integration skills strong verbal communication data management extremely organized project management client assessment and analysis powerful negotiator selfmotivated staff development conflict resolution team leadership risk management processes and analysis process implementation • huge experience with therapeutic recreational services activities and programs • outstanding knowledge of psychiatric patient care techniques • thorough knowledge of working in acute care assisted living and other healthcare setting • good understanding of abuse reporting protocols • familiarity with recreational therapy and therapeutic recreation programs • amazing ability to develop recreational therapy plans • ability to design implement and coordinate therapeutic programming • immense ability to build positive working relations with patients and colleagues • remarkable ability to provide therapies independently or in groups work history security aide i to current company name – city state obtained documents clearances certificates and approvals from local state and federal agencies performed initial client assessment and analysis to begin research process analyzed departmental documents for appropriate distribution and filing worked directly with department clients management to achieve result developed new process for employee evaluation which resulted in marked performance improvements responsible for creative design for prominent project supported chief operating officer with daily operational functions student worker to company name – city state complete clerical and data entry tasks interoffice mail and file important documents support and provide coverage of the administrative desk adhere to the code of confidentiality in certain cases where discretion is required record odometer reading and maintenance support provided to universitys vehicles and driver assistance during event functions when additional support as needed resident advisor to provide guidance social support and security within residential life community and foster an environment that allows students to meet their academic goals increase students knowledge of policies and procedures of residential life and increase students involvement in university residential life committees and activitiesevents managing and documenting policy violations reporting maintenance and facility concerns and conducting health and safety inspections other duties as assigned by residence director student worker to company name created biochar pyrolysis the process of creating a finegrained highly porous charcoal that helps soils retain nutrients and water entered biochar data into excel spread sheet helped make chemical for research and maintained cleanliness of chemical laboratory equipment skills academic administrative clerical coaching cpr data entry laboratory equipment management skills excel reading rehabilitation reporting research safety sound spread sheet education bachelor of science wellnesskinesiology lincoln university city state wellnesskinesiology diploma coaching gc foster college of physical education and sports city coaching completed credit hours in physical education and sports gc foster college of physical education and sports spanish town jamaica internshipphysiotherapist rehabilitation athletic trainers room lincoln university city state set up equipment for students athletesassisted in treatment for students athletes treatments include wrapping and taping ankles applying ice packs and conducting on ultra sound treatments shadowintern of occupational therapist and physiotherapist rehabilitation treatments jcmg orthopaedic center city overseer objective to obtain a position as recreational therapist where i can maximize my skills and also contribute to the development of the organization accomplishments track and field team member – ncaa track and field outdoors all american award ncaa track and field indoor second team all american awards ncaa all academics awards – the national consortium for academic and sport award lincoln university track and field award allmiaa first team award certifications cpr certificate basic psychiatric training course certificate lincoln university school of education honors convocation certificate of excellence additional information volunteer work officiate at jefferson city high school cross country meet lu homecoming parade manrrs recycling club conducts recycling weekly throughout the university campus volunteer track coach at old harbour high school volunteer massage therapy treatment to old harbour high school track team | 8 |
information technology student career overview resultsdriven database administrator with extensive education in programming relational database management and computer technology maintenance qualifications database servers structured query language sql expert programming and design skills document management strong collaborative skills strong analytical skills customer needs assessment excellent problem solving skills technical skills skills experience total years last used windows unix linux mac osx vmware httpapache dnsbind ssh snmp dns dhcp ftp intermediate may accomplishments customer service handled customers effectively by identifying needs quickly gaining trust approaching complex situations and resolving problems to maximize efficiency data preparation prepared chain of custody packets for title sale reviews of procedures and feesservices justification administration performed administration tasks such as filing developing spreadsheets faxing reports photocopying collateral and scanning documents for interdepartmental use reporting maintained status reports to provide management with updated information for client projects application design used objectoriented designprogramming to design new standalone application planned installed configured and monitored document management infrastructure coordinated scheduled software and hardware patches upgrades and enhancements to platforms collaborated with it teams to design and implement continuous process improvements to prevent production application incidents work experience company name january to current information technology student city state •presented various projects including vpn rdms and it proposals to several classes and instructors •worked independently and as part of a team to achieve most equitable outcome company name september to october foreclosure processor paralegal city state •diligently reviewed the specialty loan portfolio for compliance with all reporting requirements •communicated regularly with management regarding portfolio performance and new loan transaction quality •maintained confidentiality of bank records and client information •scanned and filed forms reports correspondence and receipts •entered information into computer databases •reviewed files to check for complete and accurate information •examined deeds of trust to determine the grantor grantee trustee and loan amount •coordinated with multiple departments regarding responsive documents and document retention •researched bankruptcy loan files to confirm federal guideline compliance •supported a team of three attorneys with generating and filing of pleadings motions and various court documents company name february to may toefltesl instructor city state •developed interesting course plans to meet academic intellectual and social needs of students •developed and implemented interesting and interactive learning mediums to increase student understanding of course materials •performed student background reviews to develop tailored lessons based on student needs •developed administered and corrected tests and quizzes in a timely manner •combined discipline plan with effective measures and various lesson plans to increase concentration participation and progress student accountability •designed lesson plans focused on age and levelappropriate material education and training san diego state university bachelor of arts english city state united states skills microsoft word excel access sql server vba visual studio | 2 |
teacher willing to relocate anywhere professional summary to maintain a long term position in a cohesive diverse environment that promotes a professional environment and values employees and families to obtain a teaching opportunity in grade levels ec 4th grade core qualifications skills used speakingmathplanningleading computer skillscommunication with staffparents and students accounts receivable clerk the salt group kerrville tx august to august responsibilities accounts receivable collection calls answering questions for new customers maintain a good relationship with clients problem solving for clients in difficult situations obtain a weekly goal for set amount of monies coming in to company each week microsoft word microsoft works excel internet research powerpoint experience teacher current company name city state teaching all subjects to high school and junior highcoach for pe lesson planning grades reports kindergarten teacher current company name city state math hrs day reading social studies science writing accomplishments i have had several students that have had many challenges to overcome before moving on to 1st grade i have assisted in making the obstacles become less and prepare them to be great next year daycare lead teacher current company name city state teaching year old age group math writing letter and number recognition listening skills color recognition preparing the year old age group for kinder and the and year old age group was early scaffolding techniques to build knowledge and ability to grow the whole child through play classroom activities and center activities as well as one on one time and whole group learning accomplishments the level of preparedness in my classroom would allow for the children in the school years to be very successful i built up their strengths and used activities to help them with their weaknesses i used a positive reinforcement and the words i cant were not allowed in the classroom i taught by example using modeling skills and allowed the children to express their ideas and thought process in the classroom by discussions which also let the children accomplish the self respect and self accomplishment they needed in life accounts recievable company name city state customer service computer data entry making and receiving collection calls from clients completing reports daily completing set goal of monies brought in to company on a dailyweekly and monthly basis education bachelor of arts schreiner university education city state accomplishments my clients felt comfortable speaking with me and they knew i would follow through to the best of my ability and my level of authority i have a personal goal the day is not done until the items to be done are complete skills used microsoft word works excel customer service filing data input answering phone researching for answers to questions a childs learning place cooperative teacher and year old children and kinder ready for summer day camp a childs learning place kerrville tx to responsibilities and year old children and kinder ready for summer day camp student teaching and observation of staff 2nd grade level tally elementary march to may used various methods and strategies to create a positive learning environment in a self contained classroom special service associate the kerrville home depot special services kerrville tx march to january student teaching tally elementary spring semester schreiner university reading academy kerrville tx march to may i taught in a self contained 2nd grade classroom containing students the courses taught were reading math grammar social studies and science the classroom was set up to create a positive interactive and creative learning environment i worked with students in whole group and small group situations i assisted students and provided guidance during individual practice for daily lessons some lessons included technology such as smart boards and over head projectors relationships with other staff faculty students and parents helped to build a strong learning environment that was positive for the children field work up n jacks preschool program lead teacher curriculum based activities that promote growth for the whole child math whole word recognition phonics science social studies and physical activities curriculum and strategies are incorporated to have and year old students classroom ready for kindergarten sales associate bealls shoe dept kerrville tx june to march policy board member kerrville head start to policy of the school teacher employment and general safety concerns for the students professional affiliations kerrville head start policy board member certifications certified teacher ec 4th i am willing to become certified in any field necessary i am also licensed in the state of texas for insurance additional information i hold an orange belt in mma additional information willing to relocate anywhereauthorized to work in the us for any employer skills accounts receivable lesson planning listening math excel power point microsoft word microsoft worksinternet research problem solving speakingteacher | 3 |
epic information technology specialist summary seeking a position in the field of biopharma where i can utilize and contribute my skills in an ingenious manner skills microbial testing endotoxin lal test nano particle size and charge analysis by malveren nano zs protein extractions hplc handling and chromatography techniques polymerase chain reaction pcr technique epic care experienced in method development method validation method verification and method transfer of new analytical methods wet chemistry techniques ms office efficient internet browsing sas programming epic care experience to epic information technology specialist company name － city state supported physicians and nurses with updating work list and flowsheet information provided instructions to staff on the use of epic care provided support during the golive nanotechnology thz biological imaging to research associate company name － city state study of tera spectra and tera imaging analytical testing and method development and method validation thz imaging for nanotechnology the relationship between nanotechnology and thz is bidirectional in the sense that the concurrent developments can contribute to both technologies thz modalities have helped the expansion of nanotechnology maintenance and calibration of analytical instruments such as hplc uplc uv ftir dissolution apparatus ph meter and analytical balances nanotechnology could help in the development of highresolution sensitive and portable detectors and new efficient sources for thz imaging purposes capillary electrophoresis ce methods used in submillimeter diameter capillaries and in micro and nanofluidic channels performed the biotechnology techniques cytogenetics and pcr methods created standard operating procedures sop for instrumental analysis fundamental lab procedures including pipetting buffer preparation weighing recorded laboratory data and graphed the results to identify significant variations prepared reports complying with fda iso cgmp and internal regulations and coordinated material instrument and process validations maintained lab set up by ordering common supplies and chemicals titanium dioxide nanoparticles with blank terahertz scanning reflectometer to company name － city state determine their thickness profile analytical testing and method development and method validation confirming the ability of this technique to resolve small variations in ti02 layer thickness and consequently adsorption capillary electrophoresis ce methods used in submillimeter diameter capillaries and in micro and nanofluidic channels chromatographic techniques gc developed new analytical methods based on testing results created standard operating procedures sop for instrumental analysis performed a variety of technical laboratory functions in the operation and maintenance of laboratory equipment calibrating prepared reports complying with fda iso cgmp and internal regulations and coordinated material instrument and process validations maintenance and calibration of analytical instruments such as hplc uplc uv ftir dissolution apparatus ph meter and analytical balances fundamental lab procedures including pipetting buffer preparation weighing essential to develop a new compound of antibiotics to research associate company name － city isolation identification bioprocessing and characterization of secondary metabolites from the soil screened microorganism screening of soil actinomycetes from the different soil samples taxonomical studies for antibiotic producing isolates morphological and cultural characterization total genomic dna isolation pcr cloning of polyene cyp gene cytochrome p hydroxlase bioprocessing for antibiotic production biological activity such as antimicrobial activity cytotoxic activity genotoxic activity research will be constant requirement for new antibiotic compounds to overcome the resistant capacity in microorganisms fundamental lab procedures including pipetting buffer preparation sdspage tissue culture rnadna manipulations achievement gold medal for securing highest marks in master of pharmacy jss college of pharmacy awarded cash price for m pharm dissertation work by tamilnadu pharmaceutical welfare trust seminarsworkshops attended participated in indoeuropean symposium on alternative approaches to animal testing on dec at jss college of pharmacy ooty participated in national workshop on potentials of medicinal plants of nilgiri biosphere reserve on december 10th at jss college of pharmacy ooty indian pharmaceutical student congress held in bangalore indian pharmaceutical congress held in bangalore experimental skills basic biotechnological experiments invitro and invivo skillful in handling celllines mammalian cell culture aseptic handling of microorganism electrophoresis geldocumentation techniques dna isolation and rnadnaprotein extractions operational knowledge of analytical instrumentation like hplc gc lcms uplc tlc ftir uvvis spectrophotometer and kf coulometer wet chemistry techniques education and training august master of pharmacy bio technology jss college of pharmacy － city india bio technology may bachelor of pharmacy kakatiya university － city india skills epic golive basic biotechnology calibration cell culture chemistry dec dna documentation elisa experiments ftir ftir gc hplc imaging iso laboratory equipment ms office page pcr producing programming requirement research sas scanning seminars sop symposium uv validation weighing workshops | 2 |
personal healthcare assistant professional summary personal nursing assistant with years work experience in fastpaced environment handling confidential paperwork administering medication and providing quality empathetic patientfocused care monitored vital signs assisted with feeding bathinggrooming positioning and range of motion exercises highly compassionate and looking for a long term care position licenses cpr certification adult first aid certification child first aid certification environmental emergencies certification adultchild cpr with mask certification adultchild aed certification infant cpr with mask certification through the american heart association skill highlights understands medical procedures understands mobility assistance needs charting expertise able to lift pounds trained in grooming and bathing assistance respiratory equipment training documentation procedures expert quick problem solver general housekeeping ability medical terminology knowledge valid mo drivers license reliable transportation calm and levelheaded under duress trained in catheter change and preparation professional experience to personal healthcare assistant company name － city state observed and documented patient status and reported patient complaints to the case manager completed and submitted clinical documentation in accordance with agency guidelines assisted with adequate nutrition and fluid intake planned prepared and served meals and snacks according to prescribed diets provided companionship to clients cleaned and organized patients living quarters performed household tasks such as laundry dusting washing dishes and vacuuming provided patients and families with emotional support comforted patients and provided them with reassurance and encouragement to personal home health care assistant company name － city state provided transportation assistance and companionship to clients performed household tasks such as laundry dusting washing dishes and vacuuming facilitated games and other activities to engage clients maintained a clean orderly and wellstocked environment participated in the maintenance of safe conditions within the home and other related areas comforted patients and provided them with reassurance and encouragement administered simple range of motion exercises sensitive to the needs of geriatric patients exhibited compassionate care and communication with regard to issues of death and dying provided patients and families with emotional support assisted with adls documented resident records on daily flow sheets recognized and reported abnormalities andor changes in patients health status to nursing staff tended to patients with chronic illnesses provided personal nursing care in pre and postoperative situations assisted with transferring patients in and out of wheelchairs and adaptive equipment positioned patients for comfort and to prevent skin pressure problems assisted with adequate nutrition and fluid intake planned prepared and served meals and snacks according to prescribed diets collected urine and fecal samples read and recorded temperature pulse and respiration and bp completed and submitted clinical documentation in accordance with agency guidelines to personal healthcare assistant company name － city state read and recorded temperature pulse and respirationobserved and documented patient status and reported patient complaints to the case manager completed and submitted clinical documentation in accordance with agency guidelines prepared patient rooms prior to their arrival collected urine and fecal samples assisted with adequate nutrition and fluid intake planned prepared and served meals and snacks according to prescribed diets directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs provided assistance and companionship to clients cleaned and organized patients living quarters facilitated games and other activities to engage clients positioned residents for comfort and to prevent skin pressure problems assisted with transferring residents in and out of wheelchairs and adaptive equipment charted daily information on the residents such as mood changes mobility activity eating percentages and daily inputs and outputs provided patients and families with emotional support education and training professional healthcare inservice adult behavioral and diagnosed mental health disorders alzheimers association missouri － city state greene courses included alzheimers demetia professional healthcare inservice early childhood adolescent and adult behavioral emotional and diagnosed mental health disorders burrell behavioral health － city state greene courses included autism depression anxiety bipolar adhd schizophrenia high school diploma general lebanon high school － city state laclede skills patientfocused care excellent interpersonal skills compassionate and trustworthy caregiver time management effectively interacts with patients and families preparation of healthy meals and snacks medical terminology hospice care provider wound care charting and record keeping time management interests my interest include running reading painting playing the pianoyoga | 6 |
construction worker summary a motivated hard working individual that is willing to learn and accomplish any task that is giving to me ive always been dependable and reliable motivated to get along well with others and exceed expectations thrives in a fastpaced environment and works to complete projects quickly and efficiently experienced construction laborer knowledgeable about the tools materials and methods used in road constructionhighlights demolition asphalt excellent driving record strong communication skills osha certified construction workers union local accomplishments residential construction sandbagging traffic control laying the liner accomplishments lead a crew of general construction laborers workers for a year experience construction worker march to october company name － city state planted plants in the ground at the cincinnati city parks cleaned the parks construction worker march to march company name － city state flagged traffic and set traffic control construction worker august to february company name － city state general cleaning the college dorms out for the year helping the foreman out when he needed me to assist him with the ceiling tile construction worker painter june to current company name － city state painting cleaning up some remolding houses and apartments skills painting education high school diploma west fulton high school － city state united states drexel j thrash training center | 19 |
vice president information technology executive profile performancedriven it executive experienced in building technology organizations that make it a strategic partner of the company creates it competitive advantages in capability and scale by leveraging bestinclass infrastructures highly experienced in building improving and turning around it organizations skill highlights it strategy it management project management business intelligence cloud computing sox hipaa glba team building enterprise platforms business continuity disaster recovery budgetingcost control it infrastructure professional experience vice president information technology november to current company name － city state represent information technology as a member of the senior leadership team with oversight of all tactical and strategic aspects of corporate it systems manage and lead sixperson team that oversees all it infrastructure and business intelligence operations at one of the largest united ways in the nation 38m revenue responsible for 1m annual it budget including staffing operations purchasing and vendor management with an emphasis on cost savings and valuebased solutions engineered strategic evolution of salesforce crm with the implementation of email marketing event registration credit card purchasing and volunteer management systems designed and executed it portion of corporate headquarters move to a new sq ft building with zero downtime oversaw the creation of a dedicated it business intelligence group and structured development environment in strategic support of crm data warehouse and financial reporting systems technology engineering and support of call center that processes to calls per year of colorados statewide calls recovered tens of thousands of dollars per year by consolidating and renegotiating it contracts implementing infrastructure lifecycle management standardizing pc and server os images utilizing refurbished equipment and implementing virtualization technologies implemented companys first comprehensive monitoring and metrics of application network and server availabilityperformance responsible for mission critical support of all computer network and telecom infrastructure including windows workstations and windows servers team maintains over uptime for all mission critical hardware and software platforms director it infrastructure march to november company name － city state directly responsible for mission critical support of all computer network and telecom infrastructure including windows xpwindows workstations and windows servers at treatment centers five operations offices and two colocation facilities as the strategic and technical it lead built manage and backup eight person team including network engineer system administrator help desk manager and it support specialists responsible for all new hire and terminate activities staff scheduling mentoring and reviews consistent record of delivering major it projects on time and under budget including integrations of newly acquired treatment centers new treatment center builds treatment center moves colocation deployment and colocation relocation maintain over uptime for network infrastructure using an mpls wan with vpn over internet redundancy maintain over uptime for server infrastructure using high availability software citrix and doubletake and hardware raid ups and hot spares to support company treatment planning systems record and verify systems email and all infrastructure servers designed deployed and tested companys first business continuitydisaster recovery infrastructure for core billing financial and infrastructure systems implemented companys first comprehensive it monitoring of network server power and temperature health using apc hp solarwinds monitoring tools responsible for 2m opex and 2m capex it budgets including staffing hardware and software purchasing telecom bcdr and travel responsible for it compliance with hipaa and pci regulations and have designed infrastructure to be complaint with sox regulations for the future recovered up to yr by consolidating billing and vendors renegotiating it contracts implementing infrastructure lifecycle management standardizing pc and server os images and modeling vmwarebased virtualization coordinate and manage all communications between business operations and corporate it developed first standardized it project templates for treatment center integrations and new treatment center builds team responsible for closing it support tickets per month manager it operations windows october to march company name － city state managed eleven person team of help desk technicians system administrators system engineers and system architects responsible for all new hire and terminate activities staff scheduling mentoring and reviews directly responsible for mission critical support of all windowsbased computer infrastructure including windows xp workstations and windows servers maintained over uptime for entire windows server infrastructure including satellite control systems imagery production systems email and communications servers and all file and document management servers consistent record of major itdependent projects delivered on time and under budget including mission critical satellite control systems imagery production systems and office moves responsible for windows it budget planning including staffing hardware and software purchasing infrastructure and travel ensured a stable environment by standardizing processes and procedures and maintaining detailed documentation for all systems coordinated all communications between business operations and corporate it for windows it projects member of it management team responsible for the strategic direction of corporate it initiatives team responsible for closing it support tickets per month it manager networking systems support september to october company name － city state managed eight person team of help desk engineers network administrators network engineers and telecommunications administrators directly responsible for mission critical support of wan lan windows xp workstations and windows servers maintained over uptime for entire network and communications systems including realtime trading systems wire systems and numerous financial systems responsible for 5m annual it budget including staffing purchasing infrastructure drbc telecommunications and colocation primary decisionmaker in all corporate hardware and software standards direct backup upgrade and maintenance policiesprocedures coordinate associated it vendor management consistent record of major itdependent projects delivered on time and under budget including office moves subsidiary acquisition and divestiture network redesign and software deployment decreased annual it budget by at least 50k each year from versed in it compliance with sarbanesoxley and grammleachbliley act handson experience in all aspects of disaster recoverybusiness continuity planning including design documentation and testing system administrator march to september company name － city state solely responsible for mission critical support of windows workstations and windows nt servers for multimillion dollar mortgage broker with offices in states engineer of frame relaybased wan tcpipbased ethernet lans motorola and adtran csudsus and xyplex and ascend routers experience also included ras seagate backup exec and disaster recovery administrator of corporate internet email server microsoft exchange corporate internet and intranet sites microsoft iis and thin client host server citrix taught corporate training classes on microsoft office microsoft windows and internet usage to new employees developed software training manuals and enduser support materials designed from ground up scaleable windows nt domain corporate websites and intranet site developed and implemented turnkey rollout plan for onsite hardware and software installations in new franchise offices inside sales representative june to march company name － city state education mba dec university of massachusetts － city state bs real estate may arizona state university － city state certifications and training denver peak academy lean process improvement black belt harvard managementor leadership and management courses microsoft certified systems engineer mcse microsoft certified systems administrator mcsa cisco certified network associate ccna citrix certified administrator cca technical skills software active directory microsoft exchange hp insight manager emc avamar symantec ghost languard network security scanner voltage email encryption websense quest archive manager ms project symantec backup exec microsoft iis sharepoint ca arcserve barracuda spam firewall blackberry enterprise server sophos antivirus trend micro antivirus bradford networks network sentry vmware hyperv barracuda backup barracuda web filter cisco call manager cisco uccx exact target cvent hardware and networking cisco firewalls cisco routers cisco switches checkpoint firewalls hp procurve switches meraki wifi cisco wifi hp proliant dell poweredge | 2 |
finance director summary marketing manager accomplished in all aspects of campaign development including copywriting and editing list selection email social media marketing and production excited to grow with a company that is innovative groundbreaking and revolutionary in the fields of journalism and social media education bachelor of arts journalism southern illinois university － city state us associate of arts creative writing lincoln college － city state us leadership experience advocate sisters interacting successfully august center of inclusive excellence southern illinois university mentor minority freshman women through their first year at the university create programming that would aid in the esteem and retention of sis participants liaison between first year students and resources on campus vice president blacks interested in business august college of business southern illinois university managed the progress of committee chairs while maintaining positive professional relationships with other organizations on campus serve as contact personal for the minority student leadership council speaker of the house during service events created events that expanded beyond the college of business into the communications department finance director minority student leadership council october southern illinois university liaison between blacks interested in business and the council created fundraising events to sponsor annual conference allocated the councils finances to different committees for a productive annual conference ensured financial responsibilities were being met on a weekly basis advocated for the council for funding from the university raised fundraising director blacks interested in business august college of business southern illinois university created black businessmen banquet that honored minority entrepreneurs from carbondale il hosted product sales of merchandise for the organization created the points program which awarded finances to other organizations on campus that accomplished the major points of bib without hesitation experience finance director company name － city state liaison between blacks interested in business and the council created fundraising events to sponsor annual conference allocated the councils finances to different committees for a productive annual conference ensured financial responsibilities were being met on a weekly basis advocated for the council for funding from the university raised to current advocate company name － city state mentor minority freshman women through their first year at the university create programming that would aid in the esteem and retention of sis participants liaison between first year students and resources on campus to vice president company name － city state managed the progress of committee chairs while maintaining positive professional relationships with other organizations on campus serve as contact personal for the minority student leadership council speaker of the house during service events created events that expanded beyond the college of business into the communications department skills creative writing public speaking social media savvy event planning | 15 |
customer success advocate professional profile operate a register efficiently and effectively keep receiving area organized maintain cleanliness of area assist all customers with any requests and be able to help customers with any questions about electronicsability to work with customers and employees from a variety of culturally diverse backgroundsability to analyze problemssituations and make wellreasoned decisionscommunicate with customers clearly and efficiently in person and via telephone qualifications xp vista win7 win8 win10 strong knowledge of linux operating system and multiple distributions including ubuntu linux mint centos and redhat proficient in the use of macintosh operating systems proficient in navigating and editing registry files extensive knowledge using and supporting microsoft office suite and includes word excel powerpoint access lync livemeeting frontpage onenote publisher project and more extensive knowledge of instant messaging clients such as microsoft lync skype for business yahoo facebook messaging google hangouts etc proficient use of videochat software such as google hangouts skype oovoo etc extensive knowledge using and supporting email clients such as outlook gmail mac mail etc extensive use of google apps extensive use of virus protection and virus removal software extensive knowledge in pc components and peripherals extensive knowledge in building upgrading and troubleshooting pcs proficient in mounting and configuring televisions audio equipment and security systems introductory knowledge in multiple coding programming languages such as python php javascript and html extensive knowledge in recovering failing operating systems and data within corrupted machines strong knowledge in raid storage configurations proficient in using mobile devices for email lync and other tasks required experience customer success advocate november to current company name ability to support multiple customers via live chat simultaneously monitor chat and ticket queue escalation of ticketschats to tier ii support team when needed technology support specialist june to november company name － city state oversee classroom operations assist with classroom projectors and computers install maintain and upgrade computer hardware peripherals and software in the centralsouthern nau extended campuses region assist users via lync telephone email and in person to troubleshoot and find solutions to problems with computer hardware software equipment and other computer issues install upgrade maintain and configure antivirus applications for faculty staff and students to maintain full virus protection be a constant support for classrooms faculty with computer projector and network problems also be a continuous resource for all general technical questions modify existing television or computer equipment to adapt to special needs work directly with faculty students and staff to support distance education provide strong input on requirements for classroom and computer lab equipment assist with maintaining and creating new documentation for processes used across the state for computer labs classrooms and user machines determine required hardware upgrades and make recommendations based on the users needs coordinate with nau its department for academic computing network infrastructure support faculty and other support units for client applications and distance education identify and assist in investigating issues and circumstances and provide recommendations and alternatives to difficult situationsquestion problems involving staff maintain and create documentation for processes used at statewide campuses for computer labs and users proficient in using the program ghost to install images on lab and user machines monitor naus task management environment and work with team to solve and close tickets as they are made assisted in the north valley building move mountedinstalled projectors set up offices for faculty and staff also connected all the lab workstations and classrooms proficient in the use of active directory diamond and postghost database ability to work with people of culturally diverse backgrounds ability to effectively prioritize use good judgment and to make effective use of time demonstrated initiative and productivity while working independently familiarity with tcpip networking routing network services install technician january to june state installation of television audio and security equipment working with audio video and network wiringcabling responsibly for mounting televisions speakers sound bars as well as tvaudio receivers required to set up wired wireless networking equipment and properly run cables throughout officehome hardline merchandiser electronics associate june to november company name － city state education high school diploma sandra day oconnor high school － city state bachelor of science computer information technology northern arizona university － city state computer information technology skills academic active directory antivirus audio cables cabling hardware upgrades computer hardware client clients database documentation editing email email frontpage ghost html php javascript linux mac macintosh messaging access excel mail microsoft office suite office windows operating systems outlook powerpoint publisher win win7 win8 word network wiring network networking operating systems operating system pcs pc components peripherals processes coding programming python raid redhat routing sound tcpip networking telephone tv television troubleshoot troubleshooting upgrading upgrade video vista | 4 |
digital marketing director summary with a background in marketing and event production i extend my passion for exploiting new ways to enhance communication and networking actions to manage business processes more effectively and engaging in active dialogues with global clients international marketing development and event production is my preference for hiring while working in a multi cultural environments i believe diversity has a great impact on a companys growth and success i am interested in joining a company where i can contribute in a variety of ways leveraging my background within innovation tech entrepreneurship funding as well as my firsthand experiences working producing events for the benefit of networking the degree was designed to give a broad knowledge of the functional areas of a company and their interconnection while also allowing for specialization in a particular area experienced a variety of core subjects and allowing me to specialize in administration as the selective specific academic area the degree also developed my practical managerial skills communication skills and business decisionmaking capability excelled in classes with practical experience in the form of case projects presentations industrial visits and interaction with experts from the industryvolunteer work events ambassador for a danish networking event called dabgo its a danish networking group focused on all the sharing the social aspects of life and the business functionalities local can connect and network once a month the group attracted silicon valley residents with the average of participants this event takes place in countries worldwide on the exact same day yet once a year i produced the overall event far all our ambassadors highlights excellent microsoft office skills quickbooks navision rejs ud danish government software basic html keynote css suite coding and web design experience digital marketing director january to january company name event software and danish american chamber of commerce northern ca nonprofit implementing new communications strategies web analytics for their event software reconstructed website content seo sem optimization with social media integration between facebook linkedin twitter using metrics and analytics developed and designed media presentations such as powerpoint and pitching vcs product development production partner and promotional events in collaboration with our partner salesforce dreamforce structured sales processes focused on lead gen and enterprise companies increased web traffic executed new social media and viral markets to extend the old markets and capture new and untapped markets marketing and event planner for danish american chamber of northern california events attracting attendees program office manager january to january company name provided a number of strategic and tactical assistance for danish high tech companies affiliated investor meetings strategic partnerships marketing communications support and networking events affiliated with silicon valley companies in addition to strategic network planning i provided the following functions collaborated and supported scaleitus projects for danish startups seeking funding and expansion opportunities in silicon valley finding clients and leads supported budgets logistics and produced events for the international programs delivered clients and leads for consultants while expanding our communications networks through international vc events developed logistic program planning for vc meetings for delegations visiting silicon valley while budgeting with international currencies responsible representative for danish virtual incubators in denmark as well as in house incubators at the center maintaining office flow daily support to the directors while representing our services human resource functions establishing processes for recruiting office development and programs for staff growth focused project marketing communications social media promotions and web based content with reports updates and essential leads for new clients aliquam dapibus consulate officer january to january company name danish representative authority on the east coast for danish passports visas and legal immigration issues on behalf of danish citizens communicating with us authorities background checks and pet investigation research government of foreign affairs of denmark project development of workers group for dual citizenship in denmark creating awareness social media communication helped reestablishing danish law reclaiming lost citizenship for danes abroad assisted and supported the danish founded scaleitus startup program with event planning in collaboration with the swedish innovation center norway house silicon vikings while handling the budget translator product tester apple hq january to january lead danish translation support testing software on various platforms for product release worked with worldserver zpro and icloud onsite hq and offsite supported projects feedback and communication meeting lead danish translation support testing software on various platforms for new product releases reviewed of highly technical content ensuring internal linguistic standards are met education mba social innovation san francisco state university social innovation still in progress educational goal is to focus on the processes of innovation collaboration management and design thinking to address social problems and opportunities become tomorrows facilitator for international entrepreneurs project management uc berkeley innovation project management dealing with projects a wide variety of fields including high tech marketing information technology international trade life science industries government and innovation focusing on a highly qualified extensive projects with develop handson problemsolving techniques keeping budget and time management as key factors bfa photography bfa photography minor hr san francisco state university photography a minor in human resources extensive philosophy classes studying human behavior core creative arts classes with studies in social media and small business startups development and entrepreneurship ba business administration copenhagen business school business administration skills apple arts budgeting budgets budget ca content css clients danish product development event planning event planner focus government basic html human resource human resources information technology innovation law legal logistics marketing marketing communications meetings microsoft office office powerpoint navision enterprise network networking networks optimization philosophy presentations problemsolving processes profit program planning coding progress project development project management quickbooks recruiting research sales strategic structured swedish time management translation translator vc website content web design | 12 |
senior warrant officer advisor summary a dedicated and experienced personnel manager education administrator trained in blackboard development technical writing graduate level platform teaching and flight instruction works well with people at all levels of the organization including stakeholders customers and outside vendors selfmotivated innovative and goaloriented management professional committed to project accomplishment dedicated team player skilled at mediation and conflict resolution flexible operations officer and supervisor driven to manage the design and development of new training programs and modify existing curricula to meet the needs of participants training instructor who helps participants obtain knowledge and skills required to thrive in a fastpaced setting highly organized subject matter expert in aviation operations and extremely successful at managing people and time offers prompt feedback on training assessments participant behavior and the overall effectiveness professional detail oriented administrator motivated to drive projects from start to finish as part of a dynamic team skill highlights upperlevel management project management strategic planning quality management tacticallevel analysis reconciliation budget management administrative management logistics management conflict resolution secret security clearance exceptionally organized excellent teambuilder analytical strong attention to detail technical writing effective time manager training specialist certified instructional technologies knowledge accomplishments managed the complete redesign of the aviation warrant officer advanced course improving the professional education for army aviation developed a blackboard interactive aircrew training program reducing administration requirement by half developed aviation trackspecific training for instructor pilots increasing their instructional and resource management efficiency for all of army aviation revamped the training strategy for the organizations overwater and crewmember qualification programs reducing training time by days 6o flight hours managed a special operations flight detachment in multiple regional commands throughout afghanistan coordinating and executing over air assault operations while amassing over accident free flight hours developed the standard operating procedures for conducting low cost low altitude operations adopted by the 101st aviation sustainment brigade which improved the efficiency of hazardous aerial resupply operations experience senior warrant officer advisor to current company name city state supervisor joseph hodgson josephjhodgsonmilmailmil responsibilities served as a senior training manager responsible for course management documents programs of instruction course administrative data individual training plans and training materials to include lesson plans audio visual aids computer assisted instruction computer based instruction training support packages student evaluation plans test items and multimedia products ensured the integration of professional knowledge of theories principles and techniques of education new instructional technology and doctrinal and organizational changes for aviation enlisted officers and warrant officers career fields performed and oversaw analysis design development and evaluation of courses led needs analysis for longrange training plansrequirements conducting threat doctrine and mission analysis involving literature review and data collection to compile total task inventory conducts jobduty analysis to establish total individual task inventory and performs critical individual task analyses to identify task performance specification prepares written reports identifying problem areas and viable solutions for the development of recommendations to modify course curricula training material instructional techniques etc aviation warrant officer advanced course manager to company name city state supervisor daniel odonnell danieljodonnell8milmailmil responsibilities supervised and certified instructional faculty and staff ensuring they remained current with interactive multimedia advanced educational and technology techniques provided development counseling and mentorship for faculty and staff which facilitated team cohesion throughout the organization mentored teachers through nonevaluative nonjudgmental coaching that builds selfdirectedness and internal capacity for planning selfassessment and reflection managed program of instruction ensuring the successful implementation and continuation of the academic program assessed education needs to address the schools student achievement prioritiesgoalsacross various groups through design development and administration of multiple data collection methods egsurveys questionnaires and observations analyzed courseware to identify training and education gaps and provide guidance and direction for the development of intervention strategies and incorporation of rigor enforced and ensured program followed organizational and federal guidelines specifications policies and procedures provided direct oversight and vision for the programs technological or educational needs and goals secured funds through annual budget meetings grant writing and other means collected and analyzed feedback data to determine effectiveness and feasibility of courseware and technology aviation warrant officer advanced course senior small group leader instructorwriter to company name city state supervisor kevin ryan kevineryan8milmailmil responsibilities developed a collaborative model of coteaching observation dialog and lesson demonstration to analyze and reflect on practices to promote quality instruction and positively affect student learning provided interactive distance and resident multimedia instructional research design development implementation training and assessment capabilities within the united states army aviation center of excellence usaace integrated professional knowledge of theories principles and techniques of education new instructional technology and doctrinal and organizational changes for army aviation career fields instructed training covering flight planning and reporting aircraft scheduling and movement tactical procedures flight records and administration established training methods techniques and tools in order to design and develop training courses and materials evaluate training programs and complete special projects managed individual segments of procurements providing clear detailed and specific instruction as the organizations purchase cardholder battalion standardization pilot to company name city state supervisor scott halter scottmhaltermilmailmil responsibilities advised the commander on the need for new andor revised policies and makes policy recommendations based on data and input from staff and advisory committees conducted special studies requested by the commander provided advice and leadership to company commanders and instructor pilots regarding employee development directed the employment and assignment of new pilots and coordinated training activities advised the commander regarding the leave classification retirement resignation promotion suspension of assigned pilots evaluated work performance of subordinates arranged for the evaluation of each staff member and identifies appropriate opportunities for continued professional development identified developmental and training needs of employees providing or arranging for needed development and training company standardization pilot to company name city state supervisor christopher klick christophereklickmilmailmil responsibilities managed and provided technical supervision on the organizations aircrew training plan atp comprised employees evaluated work performance of subordinates advised the commander regarding the leave classification retirement resignation promotion suspension of assigned pilots arranged for the evaluation of all employees and identified appropriate opportunities for continued professional development identified developmental and training needs of employees providing or arranging for needed development and training maintained a high level of technical and tactical proficiency in all aspects of helicopter operations developed and managed an accelerated program of instruction for aerial gunnery which successfully trained and qualified employees in a of the normal time saving the organization an estimated 100k senior instructor pilot training instructor instrument examiner to company name city state supervisor paul flanagan paulrflanigenmilmailmil responsibilities supervised training and education for employees maintain employees individual aircrew training folders responsible recording and cataloging of essential training information identified developmental and training needs of employees providing or arranging for needed development and training evaluated work performance of subordinates planned and executed over complex operations requiring the coordination with joint military and state organization managed challenging flight operations all over the world managed a remote surgical strike force of personnel and million of equipment responsible for the transportation of personnel to multiple hazardous locations developed the operational procedures for conducting low cost low altitude lcla aerial resupply resulting in the organizations improved efficiency and operational fuel cost savings of maintained a high level of technical and tactical proficiency in all aspects of helicopter operations facility training manager to company name city state supervisor luis labrador luisjlabradormilmailmil responsibilities supervised programs to train and evaluate traditional aeromedical evacuation technician proficiency and competency and provide ground and flight instruction for developing and upgrading the skills of traditional aeromedical evacuation technicians planed organized and implemented programs policies and procedures designed to ensure unit readiness for wartime tasking capability established and was responsible for onthejob ojt training the sustainmenttraining program for junior personnel proficiency training and acted as trainer and certifying official provided emergency care as required to stabilize patient and arrange for transfer of care to an appropriate facility for the level of care needed worked closely with allied health professionals to utilize and coordinate the services of other health care professionals in the management of the patients medical physiological and social issues medical supervisor to company name city state supervisor kevin higley kevincdcmedicalcom responsibilities responded to accidents and other emergencies involving injury and illness which sometimes may be life threatening provided prompt initial care to significantly increase patient survivability and reduce the possibility of longterm serious injury performed basic emergency medical treatment administered cardiopulmonary resuscitation on patients through various techniques such as intravenous iv insertion intubation and drug administration operated emergency or patient transport vehicles education bachelor of science aeronautics liberty university city state united states semester hrs gpa professional affiliations life member disabled american veterans member army aviation association of america life member order of saint michael interests coaching youth athletics outdoor activities eg hunting fishing hiking qualifications commercial pilot license ch47d instructor pilot ch47f instructor pilot rotarywing instrument flight examiner national registry emergency medical technician basic advanced cardiac life support provider prehospital trauma life support technician department of transportation national highway traffic safety administration emergency vehicle operator army basic instructor small group instructor trainer facility training development specialist survival escape resistance evasion blackboard instruction additional information published works aviation digest volume issue march aviation warrant officer advanced course honing army aviations primary warfighters army aviation association of america magazine march aviation warrant officer advanced course restructure flight hours total flight time total nvg time total flight instructor time total instrument instructor time total pilot hood simulator weather time total combat mission time awards meritorious service medal air medal software aviation mission planning system army training requirements resources system aviation resource training system centralized aviation flight records system resident individual training module system falcon view gps flight procedures htmlhtml5 | 23 |
media administrator professional summary articulate executive assistant driven to succeed and bring value to any task strategic planning and client relationship management expert creative professional with extensive project experience from concept to development talents include customer service excellent listening skills and communication skills core qualifications proficiency in word excel power point lotus notesoutlook concur and arriba internet dedicated leader with a collaborative approach and resultdriven focus excel in leading teams and working independently proactive and resultsoriented recognized for eliminating errors and inconsistencies experience company name september to current media administrator city state review client accounts manage budgets and monthly invoices request and process credits communicate successfully with negotiators monitor multiple databases to keep track of discrepancies clear in a timely manner follow client guidelines successfully led key projects which resulted in completion before deadline company name january to september customer liaison level i department of ophthalmology city state answer inbound calls from patients and providers demonstrating montefiore excellence schedule medical and diagnostic testing appointments register new patients contribute to team effort by accomplishing related goals excelled in quality scores effectively controlled the release of proprietary and confidential information for general patient lists manage multiple projects competent in conflict resolution adhere to strict hipaa compliance company name august to november executive assistant city state provided assistance for director of medical house calls program preparing for joint commission review compilation of data and research successfully led special projects reviewed patient satisfaction surveys files and assisted administrative staff to meet deadlines company name april to june executive assistant city state provided organizational support for provost and administrative staff assigned to create spreadsheets for special projects organized budget allocations for reconciling reviewed student appeals and status prepared correspondence accounting and financial documents for analysis responded to student requests and directed to appropriate persons departments and resources company name october to november licensed health insurance agent customer care specialist city state received inbound calls for humana health insurance medicare part c d members identified billing and claims issues related to drug copay deductibles premiums and drug coverage performed rx calculations advised members of their out of pocket costs in coverage gaps adhered to hipaa regulations performed plan changes and enrollments for medicare advantage members during annual enrollment period retrieved and updated customer information within various company databases responded to member inquiries resolved andor reprocessed company name may to january administrative assistant city state provided exceptional administrative support to c level executives including managing directordirector and vice president in investment banking consumer foods department recommended while a contract employee by vice chairman to provide administrative support for senior vice president and cfo for late phone coverage managed calendars and screened telephone calls for managing director director and vice president scheduled conference calls for interdepartmental meetings acted as department gatekeeper prepared domestic and international travel itineraries including ground transportation prepared accommodations international guest clients confirming passport and visa requirements liaised well with airlines and client offices to verify all relevant details created and processed expense reports for corporate charges in timely manner confirmed accuracy and resolved personal charges set up high level breakfast and lunches and catering for guest clients negotiated off site locations and confirmed budget with business director planned specialty menus and coordinated activities for visitors reconciled purchasing orders for office supplies and expedited payments classified information and filed all sensitive documents in compliance with security procedures education briarcliffe college associate of arts paralegal studies city state usa completed credits towards associates of arts degree professional affiliations member alumni association dress for success worldwide present association of professional womens group ambassador mentor member alumni association henry street settlement present job essentials training jet board member community action plan for emergency preparedness present interests writer preparing for publication volunteer community activities community harvest skills administrative support conflict resolution meetings outlook | 12 |
sr home mortgage consultant wells fargo advisors summary an accomplished resultsdriven team player with over years of experience in financial services extensive broad expertise in banking finance investments insurance and relationship management demonstrated proficiency in new business development across all business lines skills solid communication interpersonal time management organizational and leadership skills experience company name may sr home mortgage consultant wells fargo advisors city state •building solid relationships with referral partners the wells fargo advisors team members by developing and presenting a value proposition creating and presenting lead identification strategies receiving customer referralsleads from the financial advisors and converting those referralsleads into mortgage loan applications remaining accountable to referral partner customer and others during all aspects of the mortgage financing process main responsibilities include •relationship management instrumental in initiating developing and managing relationships with wells fargo advisors in an effort to partner with financial advisors for referrallead generation sales •markets and sells wfhm mortgage products to new or existing wf customers using established inbound outbound and cold calling techniques in partnership with financial advisors quality assurance •ensures loan salability by prospecting customers who meet loan qualifications standards andor by correctly interpreting underwriting guidelines and policies central point of contact •acts as the primary source of contact for both the mortgage customer and the financial advisor throughout the loan process including rate quotes and locks loan originations and pipeline management company name march to may sr home mortgage consultant city state provides consultation in regards to home financing by education borrowers on available mortgage financing products and process · business via corporate relationships direct to consumer marketing and other third party relationships wells fargo corporate relocation consulting · completing loan structuring pricing loan locking loan rates pipeline review accordance with wfc policies and procedures · in depth knowledge of investor and regulatory guidelines fha va fnma fmlmc company name april to may financial advisor city state developing a book of business in order to meet and exceed the required performance hurdles · effectively sourcing prospecting clients capitalizing on referrals assessing customer needs referring customers to the appropriate service provider and executing highly customized solutions to meet the clients needs · recommending investment products and services that are suitable for prospects and clients based on their objectives resources time horizon risk profile and preferences · balancing investment growth referral activities customer follow up prospect building administrative compliance and personal growth and development according to both a dayto day and longerterm plan · planning and managing resources time people budget · seeking the expertise of specialists where appropriate to identify planning and investment strategies for a client · establishing and maintaining relationship with the management team and informing management of any circumstances that require supervisory attentionapproval as per compliance guidelines and polices · completing mandated training assessments performance goals and continuing education requirements company name august to february vice president wealth advisor ii city state responsible for identifying prospective clients with a minimum of 1mm investable assets utilize a profiling based approach with a wealth planning orientation to meet clients overall present and future wealth management needs prepare presentations follow up on client contacts and refer the sale of products and services including portfolio management private banking trust estate services insurance as well as other services available across the wells fargo franchise serve as the relationship manager by coordinating trust officers investment managers private bankers financial consultants wealth management specialists insurance specialists and other contacts across wells fargo to deliver fullservice wealth management key accomplishments § completion of wells fargo wealth advisorthe private bank foundation company name april to august vice president senior business relationship manager city state responsible for soliciting and maintaining account relationships with multifaceted businesses with annual gross sales up to 25mm serve as the relationship manager to existing clientele in providing ongoing financial consulting · assess the commercial loan and deposit needs for current and prospective clients analyze and secure suitable credit with wells fargo bank products and services key accomplishments § completion of wells fargo business banking college of commercial credit § medallion stamp certification x0209353 § authorized lending limits § final approval on wires processed through fts new § lending new lending existing § lending incremental § concurrence § concurrence area of caution § operating exposure § rcs authority dod exception wire transfers ach authority company name november to april senior national home mortgage consultant city state responsible for mortgage origination with a focus on relationships through employee mortgage programs with fortune companies affinity groups andor portfolio retention in depth knowledge of investor and regulatory guidelines fha va fnma fmlmc develop and manage relationships with both external and internal clients leaders club team lead § 1st mtg funded units avg ln amt § 2nd mtg funded units avg ln amt § revenue revenue bps noi § centralized retail referrals cross sell top alliance bank referrals § 1st mtg funded units avg ln amt § 2nd mtg funded units avg ln amt § recognized as in home equity sales for and in corporate wells fargo § recognized as in lender paid mortgage insurance education minnesota state university bachelor of science business administration city state additional information safe mortgage nmls inactive licenses · series · life accident and health insurance · | 21 |
construction laborer professional summary reliable construction worker offering expertise gained over year career in diverse labor roles versed in completing physicallychallenging jobs and working long hours under all types of weather conditions familiar with commercial construction with history of quickly learning new techniques and equipment operation skills protective gear scaffold erection measurement and calculation accuracy power tools debris removal teamoriented and dependable blueprints and schematics lifting pounds preventive and reparative maintenance forklift operation commercial construction safety and compliance construction knowledge work history construction laborer to company name – city state erected and removed temporary structures such as trench liners and scaffolding to meet team needs prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles bricks and mortar gathered and disposed of work site debris to remove safety hazards and boost team productivity used radios and hand signals to coordinate communication between equipment operators and ground workers interpreted job site supervisors orders and technical documentation to complete accurate work interacted daily with various project managers subcontractors and municipal inspectors to complete construction projects used required tools to complete jobs including hammers saws squares levels and fastening devices efficiently prepared job sites by removing debris and setting up materials and tools gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized solar panel installer to company name – city state isolated and addressed problems with electrical or environmental factors negatively impacting system operations elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets calibrated system settings and arranged orientation for maximum solar access and optimal durability put in place systems consistently surpassing code and safety standards tested system wiring layouts grounds and terminations to finalize installations met and exceeded customer preferences with highquality solar photovoltaic installations matching designs parameters conducted visual inspections and physical tests on previously installed modules and systems to identify faults examined blueprints technical documentation and customer facilities to determine appropriate locations for installations inventoried supplies and materials for installations and repairs documented changes and requested new inventory to meet expected demand education high school diploma central high school city associate of science construction management expected in liberty university city state certifications first aidcpr certified skills protective gear scaffold erection measurement and calculation accuracy power tools debris removal teamoriented and dependable blueprints and schematics lifting pounds preventive and reparative maintenance forklift operation commercial construction safety and compliance construction knowledge work history construction laborer to company name – city state erected and removed temporary structures such as trench liners and scaffolding to meet team needs prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles bricks and mortar gathered and disposed of work site debris to remove safety hazards and boost team productivity used radios and hand signals to coordinate communication between equipment operators and ground workers interpreted job site supervisors orders and technical documentation to complete accurate work interacted daily with various project managers subcontractors and municipal inspectors to complete construction projects used required tools to complete jobs including hammers saws squares levels and fastening devices efficiently prepared job sites by removing debris and setting up materials and tools gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized solar panel installer to company name – city state isolated and addressed problems with electrical or environmental factors negatively impacting system operations elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets calibrated system settings and arranged orientation for maximum solar access and optimal durability put in place systems consistently surpassing code and safety standards tested system wiring layouts grounds and terminations to finalize installations met and exceeded customer preferences with highquality solar photovoltaic installations matching designs parameters conducted visual inspections and physical tests on previously installed modules and systems to identify faults examined blueprints technical documentation and customer facilities to determine appropriate locations for installations inventoried supplies and materials for installations and repairs documented changes and requested new inventory to meet expected demand | 19 |
senior director information technology executive profile a distinguish director of information technology with expertise in diverse range of industries within multiple industries settings globally demonstrated success in network design and management enterprise resource planning implementation and management cloud technologies and internet technologies well organized results oriented individual with proven ability to implement standards processes and procedures the improve business functionality solid management skills capable of building leading and motivating individuals to maximize productivity while forming cohesive team environments exceptional communicator focused on building strong client relationships skill highlights small business development project management leadershipcommunication skills business operations organization client account management negotiations expert budgeting expertise employee relations selfmotivated collaborative decisive enterprise platforms forecasting specialist knowledge of product lifecycle management plm hardware and software upgrade planning product requirements documentation selfdirected scrum methodology performance criteria tracking core accomplishments saved more than million amortized over years by using cloud technologies instead of buying new infrastructure hardware to upgrade infrastructure for weston educational group directed the implementation of a new student information system and customer relations management system for colleges both projects were completed ontime and under budget increased core system availability to by developing standards and architectural governance and implementing best practices led a successful implementation and integration of an acquired college into the weston educational group project was completed a month ahead of schedule and under budget reduced the incidence of it issues by globally by using visualization tools such as tableau and domo to identify trends in support tickets which resulted in more training to address root causes operations management managed all technologies at campuses spread from florida to california for weston educational group these technologies were used by students faculty campus administration and corporate office staff and executives i oversaw all day to day operations of the information technology department of weston educational group staff development at weston restructured the team to a smaller more flexible team and used outsourced resources for more specialized functions this resulted in a reduction in payroll expense at american career college and west coast university i mentored and coached employees resulting in no staff turnover and also been recognized as one of the best business analyst team in campus management corporation implemented sites globally at batchmaster software i launched a new consultant group to implement a manufacturing based erp system using the rapid implementation module i devised this increased successful implementation by and reduced implementation time to weeks at batchmaster software i also implemented a support team in india that provided post implementation support based on new policies and procedures i created customer satisfaction increased by i was voted the employee of the year in out of over a thousand employees for outstanding contributions and going above and beyond presented at industry conferences every year starting from on integrated solutions and automations tools to help improve efficiency and data integrity professional experience to senior director information technology company name － city state weston educational group inc is a private postsecondary institution focused on the allied health and personal wellness sector it has major brands with campuses spread from florida through to california as the senior director i oversaw the day to day operations of all aspects of technology this included a student and faculty portal that needed to be support a student information system sis that was used to manage all aspects of the student matriculation from a lead through financial aid to academics student services and career services spearheaded phone system migration to the cloud resulting in a uptime in the phone system it also reduced the maintenance cost that comes with an outdated system to and allowed us to manage the system remotely accountable for information technology it including overall customer satisfaction managed team of it professionals i restructured the department and reduced the team to generalized it personal and outsourced functions that required specialized functions this reduced payroll expense by spearheaded crossfunctional initiative to achieve a smooth integration of missouri college after it was acquired into the weston education group strengthened companys business by leading implementation of industry leading sis for the management of the campuses and crm for admissions negotiated a new contracts with vendors to reduce prices by as much as developed and launched regular training sessions to help associates with most common reported issues used domo to visualize trends in support cases and then developed training materials on the most common reported issues instituted a new web based support ticketing system which allowed students faculty and staff members to generate tickets requesting for help prior to this system only staff members could generate support tickets on an internal system the new system had rules incorporated which auto routed tickets based on the characteristics selected recommended and implemented all of the enterprise applications onto the cloud this saved the organization million amortized over years if we were to have upgraded the infrastructure inhouse to accommodate the new enterprise applications launched the migration of the staff and faculty to office microsofts cloud version of office after migrating the students this enabled every user to have access to the latest version of the complete office suite and onedrive for individual file storage from a system point of view the enterprise has access to the latest versions of systems from microsoft plus an infinite access to microsoft resources to support the infrastructure to senior manager student information system company name － city state american career college and west coast university is a private postsecondary institution that trains students in the allied health sector with annual revenue of over million oversaw the student information system for both brands which had a student portal faculty portal and several integrations into other systems such as a crm system and internal applications developed on sharepoint platform hired and managed a team of business analysts and support engineers to support the student information system sis developed business processes and service level agreements used by the business analysts and support engineers oversaw an offshore development team in india to develop innovative solutions on sharepoint platform integrated into the sis as a means of adding automation to enhance productivity and data validation managed the relationships with vendors associated with the student information system started with the organization as an it manager and led the team to stabilize the environment collaborated with the hr department to develop onboard training on systems this increased the roi on new associated from day and reduced the number of support tickets from new associates i was a key member in the process of planning and moving from a small server room to att collocated datacenter i advised in the development and relocation of two of the west coast campuses to president company name － city state aldreteem inc was created to support small to midsized organizations that wanted to implement enterprise resource planning systems but did not have the resources to manage the system inhouse accountable for the entire business including overall customer satisfaction and profitability created new revenue streams through by partnering with other erp vendors that did not have our expertise to deploy solutions on sage sap great plains and epicor generated new business by signing a national agreement with a leading national hospitality company to manage their erp system and provide auxiliary it services strengthened companys business by leading implementation of all projects to director client services company name － city state batchmaster software inc develops an enterprise resource planning system for the process manufacturing industries integrated into sage platinum sap business one and microsoft great plains prior to joining eworkplace their solution was deployed through a network of resellers who did the implementation and primary support i created new revenue streams for both parties by creating the client services group where the resellers focused on client relationships and sales they could resell our services increased revenue by through the creation of the client services department the department performed implementations and support created the rapid implementation process where we reduced the implementation from months to weeks strengthened companys business by initiating and leading the development of the relationship with sap spearheaded the implementation of an offshore support team to support customers post implementation customers found the team helpful with upgrades and update and well as phone support software maintenance renewal increased by created and spearheaded the customer satisfaction survey resulting in a increase in customer satisfaction which resulted in customers renewing their yearly software maintenance which increased revenue education business administration walden university － city state usa gpa minor in leadership bachelor of science information and business systems technology university of essex － city state uk member of the world famous essex university afrocarib club played soccer for the university skills enterprise resource planning systems education software campus nexus student student and faculty portal accounting systems sage platinum microsoft great plains accountmate sap business one learning management systems dialoge edu ecollege moodle rooms manufacturing systems batchmaster customer relationship management systems microsoft great plains crm campus nexus crm enterprise backoffice systems microsoft server microsoft sql server microsoft exchange microsoft sharepoint linux storage area network active directory microsoft terminal services microsoft remote desktop services citrix network devices and monitoring tools juniper switches routers and firewalls netgear switches routers and firewalls cisco switches routers and firewalls solarwinds network monitoring tools sophos unified threat management idera sql management websense virtual system vmware hyperv cloud based phone systems cloud based storage and backup cloud technologies amazon web services microsoft azure and o365 miscellaneous applications and desktop applications microsoft office suite sophos antivirus sophos mobile device management deepfreeze desktop management | 2 |
spanish teacher summary friendly and energetic spanish teacher with ten years expertise in academic instruction and classroom management highlights professional certification in secondary level spanish permanent certification in secondary inclusive education accomplishments achieved effective and highly effective status on all appr evaluations helped more than students reach their iep goal of graduating with a regents diploma managed classes of up to students chaperoned field trips and after school activities designed twenty weekly lesson plans focused on age and levelappropriate material coached jv girls soccer coached modified boys soccer freshman class advisor talent show coordinator eighth grade semiformal coordinator experience spanish teacher to current company name city state teach spanish levels 1a 1b ii iii create lessons incorporating smart board technology administer the 8th grade state proficiency exam administer the level spanish competency exam administered student learning objective assessments received tenure status september advised the middle school international club developed and taught the 6th grade world cultures and languages program chaperoned high school europe trip april director of harris whalen location to company name city state directed a summer recreation camp with assistant directors and staff members supervised children ages from 4pm planned theme days and daily activities for children years old supervised and managed staff members interacted with parents daily evaluated and trained staff supervised and organized field trips to various rochester locations director of harris whalen recreation camp to company name city state directed a summer recreation camp with assistant directors and staff members supervised children ages from 4pm planned theme days and daily activities for children years old supervised and managed staff members interacted with parents daily evaluated and trained staff supervised and organized field trips to various rochester locations education present boces novice teaching academy summer university of madrid complutense master of science spring nazareth college bachelor of arts spanish and secondary certification spanish spring state university of new york college city spanish certification bachelor of arts sociology spanish december state university of new york college city bachelor of science in sociology and spanish northeastern catholic junior high school suny fredonia college ambassador certifications permanent certification secondary spanish and inclusive education interests creating fun interactive and motivating lessons for the spanish learner skills strong interpersonal skills smart board notebook software microsoft office photography editing and slide shows additional information suny fredonia womens soccer team captain suny fredonia college ambassador | 3 |
cfo assistantexecutive administratorhr managercs professional summary to apply myself in a new and challenging position with a progressive organization for longterm employment organized deadlineoriented great attention to detail and work well under pressure i have the ability to multitask work in a fastpaced environment and do whatever it takes to get the job done while maintaining a high level of professionalism having served as a point person for executive teams senior management and sales teams make me an asset to any company core qualifications ms outlook word excel powerpoint quickbooks pro mas90 sage200 as400 adp payroll software pc charge software postal equipment earthlink hosting 401k a funds program skilled in adobe acrobat adobe illustrator photoshop knowledgeable in database programs such as act access and crystal reports mas90 extensive professional experience in client relations experience cfo assistantexecutive administratorhr managercs june to current company name － city state assisted cfo with quarterly yearend financial reports profits loss on projects ap ar credit collections invoicing billing for rle nei sales reports bank r cash receipts credit card checks supported rle c level nei industries inc superintendent maintain all insurance requirements including certificate of insurances auto property coverage workers compensation and bonds handled all dmv documentation for company vehicles ezpass tickets violations claims establish and maintain hr related employee functions including payroll process employees and subcontractors under recruiting benefits employees files everify i salary increases deduction garnishments payroll exception new hire orientation w withholdings exercising a high level of confidentiality in charge of issue prevailing wage certified payroll reports and forms 401k third party administrator reconciliation of participant account at plan conversion participant distribution and withholding verification compliance testing form preparation it administrator set up emails on outlook earthlink accounts set up gotomypc accounts install scanners and assist with pc troubleshooting general administrative support phones file fax mail provide internal sales support and customer service for outside reps assist entering customers proposals distribute and confirm monthly commission statements controlleradministrative assistant may to june company name － city state sales orders processing invoicing shipments collections account receivable bank deposits adjustments posting checks account payable d b listing cash disbursement in charge of petty cash inoutgoing mail update inventory and purchases add customers new vendors receptionist duties data entry and administrative functions office assistant april to august company name － city state assisted lawyers paralegals with some paperwork answer phone calls receptionist duties and administrative functions updating customers list for the department of labor billing and collecting payment from clients preparation of files to be sent out to uscis accountingadministrative assistant january to may company name － city state sales orders processing check customers credit history prepare customers invoices purchases orders and cash daily receipts prepare checks accounts receivables payables and monthly reports n charge inoutgoing mail and petty cash customer billing representative june to april company name － city state follow up with patients and their insurance when payments occur set up payment arrangements monitoring payments insurance verification charge patient by credit card sent out itemized bill from hospital credit representative october to december company name － city state processed new accounts applications and sales approvals researched customers account credit history administrative assistantproduction supervisor august to january company name － city state accounts receivables and payables data entry and production reports assisted bookkeeper prepared time sheets and prepared checks for employees answered phones prepared invoices and responsible for outgoing mail education associate applied science applied science aas accounting berkeley college － city state accounting certification in computerized accounting dover business college paramus nj certification in human resources adp training city state certification in excel ii essex county college newark nj certification in customer service and problem solving essex county college － city state certification in computerized executive secretary idat institute lima peru accomplishments composed employee handbook assisted standard operating procedures manual composed payroll master worksheet and 401k contribution and deduction spreadsheet leader in process improvement initiatives conducted new hired employee administration trainings conducted employee training of upgraded accounting software sage200 interests notary public of passaic county since member volunteer of girls scout of northern nj since languages fluent in english spanish skills computerized accounting accounts receivables administrative functions administrative support adobe acrobat adobe illustrator photoshop adp adp payroll ap as400 benefits billing bonds bookkeeper c cash receipts conversion credit crystal reports clients client relations customer service data entry database documentation fluent in english fax financial reports forms funds human resources hr insurance inventory invoicing mas90 access excel excel ii mail ms outlook outlook powerpoint word payables payroll pc troubleshooting problem solving proposals quickbooks pro receptionist recruiting sage sales sales reports sales support scanners spanish phones phone yearend additional information nj notary public of passaic county since member volunteer of girls scout of northern nj since | 16 |
senior materials analyst summary requirements for this position include bachelors degree in business management or related field minimum years directly relevant work or related experience additional years experience required in lieu of a degree demonstrated knowledge of product processes proven experience in strategic and business planning excellent verbal and written communication skills including meeting facilitation and presentations strong ability to communicate complex andor controversial topics and concepts to a wide and diverse audience must possess a strong client focused approach to work effective project and resource management experience with a proactive approach to team specific issues change agent ability to adapt and flexible demonstrate integrity fairness respect openness and honesty which requires courage initiative and a strong sense of personal responsibility ability to travel up to highlights brio hyperion mapper mmx pps and pdm deep knowledge of the nike apparel material process and calendarsadvanced microsoft office skills including excel powerpoint outlook word sharepoint and experienced in learning new technologies as necessaryextensive experience with tableau spc doe online survey tools and various statistical programsfamiliar with manufacturing processes casting injection molding rolling extruding forging and drawing and physical and mechanical testing spectrometer hardness tensile compression fracture and fatigue testing xray diffraction several types of microscopes microscopy and foundry processes accomplishments six sigma green belt trained and experience working in a lean manufacturing environment strong verbal and written communication skills including experience connecting with peers senior level colleagues other departments third party vendors overseas contacts and clients as well as working in a matrix organization activities and interests member american society of quality present alpha phi alumnae present montrose city council awarded key to the city of montrose experience to current senior materials analyst company name － city state as our materials analyst youll analyze ideate inform and present to the materials leadership team mlt data with regards to our materials you will be the gate keeper on analysis providing direction and statistics on many aspects including but not limited to what where how much age etc your analysis will provide the basis for the core palette framework the seasonal category fabric line plan and the context for discussion at a cross category level youll support the material operations director in planning and tracking key business milestones for the category youll maintain strong connections with category product creation centers and manufacturing offices providing visibility to the mlt on vendor key performance indicator reports youll ensure pricing targets are established to align with and meet the category goals to nike apparel and equipment product integrity quality analyst city state work crossfunctionally with various nike teams to maximize the reach and impact of global quality data part of a core team of people striving to align quality metrics with sales sourcing demand planning and manufacturing data to inform supplier sourcing decisions responsible for identifying analyzing and reporting reject rates poor quality materials and quantifying aesthetics of materials to provide insight into consumer preference and define product and process improvement projects for a team of people across the globe provide nike supplier base with quality metrics allowing them to focus on the right initiatives to increase their performance and decrease poor quality connect material garment and returns quality data to present a comprehensive product quality lifecycle review led an initiative project for product integrity to acquire report and align supplier data to effectively move quality data and actions closer to the source base to company name － city state led and participated in six sigma continuous improvement and lean manufacturing projects to improve processes and product developments using statistical techniques such as gage rr pareto control charts ttest anova regression etc performed quality reviews of testing and inspections for final validation of aerospace and ballistic aluminum and performed root cause analysis facilitated and designed experiments for process and product improvements including a project to improve flatness of all product types which reduced the scrap rate by saved over 800k per year and maintained best in class standards conducted studies on equipment and analyzed data for product performance correlations prepared and helped facilitate external iso astm nadcap and internal audits as well as developed and maintained best practices and standard operating procedures to project coordinator company name － city state created contracts and change orders using aia software for multiple jobs organized job files and bid files called subcontractors regarding billing project bids and various other issues education bs metallurgy and materials engineering colorado school of mines － state metallurgy and materials engineering focused core classes in manufacturing processesparticipated in several team projects one which resulted in a patent for the schoolheld leadership positions in alpha phi international sorority mines activity council associated students of the colorado school of mines and served as an orientation leader multiple years additional information sports activities holiday half marathon nike womens full marathon hood to coast team team fueled by fine wine half marathon lacamas lake half marathon national breast cancer half marathon coed kickball and softball spokane half marathon bloomsday volunteer nike materials library pbs phoneathon advisor for alpha phi at eastern washington university skills aia alpha analyst billing brio charts continuous improvement contracts council direction experiments focus drawing hyperion internal audits iso leadership lean manufacturing director manufacturing processes mapper materials mechanical excel microsoft office outlook powerpoint sharepoint word pdm pricing processes improve processes process improvement quality reporting sales six sigma spc statistics tableau validation xray | 16 |
consultant experience consultant to current company name – city state managed project schedule and local and remote staff to collect water main data and update gis system develop business process and productivity reports to manage field book scanning project and water main data collection project provide application support for cis infor cmms and neptune amr applications maintained sharepoint site for it department assist desktop support team with desktop and application user issues developed secure ftp scripts during implementation of cis and amr applications after ransomware attack utility solutions consultant to company name – city state install and configured cityworks cmms application including xml modifications led configuration requirements gathering effort for cityworks application implementation prepared and provided training for cis meter reading software and cmms applications provided application support for cis cmms and amr applications developed data import file layouts and crystal reports for lucity cmms application performed system configuration for lucity cmms application installed and configured infor enterprise asset management application and sql server database led system administration team to design and configure user security for infor public sector application led configuration requirements gathering effort for infor public sector application upgrade provide application support for cis cmms and amr applications assisted the city of cleveland with the installation of their ami fixed network developed the residential ami meter deployment schedule for city of cleveland ami project led team to manage data interfaces between city of atlanta and contractor systems during the amr replacement program develop business process and reports to manage automated meter reading meter replacement program for city of atlanta bureau of drinking water ceoconsultant to company name – city state managed griffin technology group budget taxes expenses and contracts hired and managed employees including scheduling client appointments for onsite pc support service developed crystal reports for client management team to manage business within the customer information system installed and configured crystal info server developed plsql views to handle difficult data issues in reporting gathered requirements for management reports application changes and tracking software developed new applications using access and visual basic for application for clients to track new projects provided application support for maximo maintenance management software and cstar customer information system assisted system administrators in infrastructure upgrades and daily administration of hpux servers information technology consultant to company name – city state developed new plsql stored procedures and functions to build financial summary data developed sql queries against oracle database information technology consultant to company name – city state created a new system functionality using pro c code modified existing program to fix errors with other processes worked with dba to build oracle triggers and procedures and test programs information technology consultant to company name – city state maintained and enhanced c and uniface program code and unix shell scripts developed new application development environment for future mmi software development developed new process to replace outdated or broken processes information technology specialist to company name – city state provided development services to client at clients site developed management reports using gqluser and sybase sql server database in os environment developed reports database using lotus approach in windows environment modified and maintained uniface code in the windows nt environment during migration from uniface in os environment senior programmer to company name – city state develop and maintain application using uniface oracle and image software powerimage maintained an oracle database including creating new tables and triggers and application support led sessions with users to collect requirements develop new features and improve current features of application education bachelor of science computer science december georgia intitute of technology city state computer science summary information technology professional with years of experience working in various roles possesses written and verbal communication skills and excellent interpersonal and leadership skills highlights proficient in software development life cycle project management oracle and sql server databasesproficient in crystal reports windows and unix environments and automated meter reading and utility billing systems shell scripting and sharepointprogramming languages cc plsql visual basic uniface php html xml skills application development lotus approach asset management billing systems book budget develop business business process analysis c c client management contracts crystal crystal reports client clients data collection dba databases database xml features financial ftp gis hpux html php image itil v access sharepoint windows windows windows nt migration enterprise network oracle oracle oracle database plsql oracle and sql oracle os pc support pro c processes programming project management reading reporting requirements gathering scanning scheduling servers scripts shell scripting software development sql sql server sybase sql server system administration system configuration tables taxes desktop support uniface uniface uniface unix unix shell scripts upgrades upgrade visual basic | 2 |
medical scribe professional summary to obtain a position in patient care and research that will allow continual growth of personal knowledge in a progressive environment that facilitates improvements in the physical health and well being of others and my community skill highlights charting expertise understands medical procedures medical terminology knowledge emr knowledge venipuncture laboratory procedures microbiology chemistry anatomy professional experience company name august to current medical scribe city state assist in transition to electronic medical records essentially acting as a personal assistant to the physician performing documentation in the ehr documenting information during the patients visit and partnering with the physician to deliver the pinnacle of efficient patient carecompleted and submitted clinical documentation in accordance with agency guidelines company name january to current personal trainer city state provide personalized attention professional instruction and exercise programming to each client in order to maximize their health fitness and wellness goals postinjury rehabilitation company name january to january medical assistantcasting technician city state assists in examination and treatment of patients under the direction of a physician interviews patients measures vital signs draws necessary blood samples and prepares specimens for laboratory analysis ensures appropriate appointments are made schedules surgeries and fits and applies all durable medical equipment removes and reapplies surgical and nonsurgical casts and splints this includes suture and stable removal and wound dressing requires a strong ability to multitask and communicate with a wide variety of audiences key achievements maintained a consistent schedule of patients per week developed and implemented office protocol for dme ordering assists in maintaining six physician schedules averaging patients per day lead office training and execution of plasma rich platelet injections company name january to january level personal trainer city state provided personalized attention professional instruction and exercise programming to each client in order to maximize their health fitness and wellness goals while providing the highest level of customer service key achievements built and consistently maintained a full client base of clients and in sales each month responsible for employee training on new equipment and training methodologies designed and implemented successful exercise and diet programs for clients by utilizing functional movement screening specific biomechanics body composition vo2 max measurements and clients own physical ability and understanding company name january to january chiropractic assistant city state responsible for the administration of patient treatments as directed by the chiropractor obtained and recorded patient vital signs scheduled appointments and recorded patient treatments key achievements initiated and developed inoffice exercise and strengthening program for patients performed cold laser treatments electrical stimulation and xray imaging and developing in order to improve patients relief of symptoms company name january to january fitness manager level trainer city state responsible for communicating and upholding company policies and procedures managed a clean friendly and wellmaintained club ensured that team members consistently executed the basics in punctuality dress code compliance friendliness and cleanliness hired trained and developed a strong team of personal trainers responsible for the successful attainment of department targets including revenue and member retention acted as the point of reference for fitness expertise within the club key achievements achieved clubs monthly budget goal of per month in training sales on a consistent basis hired and developed four successful fulltime trainers that were able to continually grow their business month over month built and maintained my own client base of client sessions and in sales per month education and training university of colorado ba integrative physiology city integrative physiology continuing education metropolitan state university of denver skills proficient in data base management entry level laboratory skills blood draws and centrifuge use electronic health records professional development emtb license iv ekg front range community college personal trainer certification american college of sports medicine skills budget client clients customer service data base direction documentation functional imaging instruction laser max office policies programming sales trainer employee training composition | 7 |
force analyst summary profile honorably discharged navy first class aviation specialist transitioning from the us navy to civilian professional with previous experience in criminal justice highly motivated toleverage ten years of combined experience and education and achievements to a longterm service homeland security professional who prides in the wellbeing of all citizens and executes each task with precision and detail highlights cpr and child cpr training emergency planning response sarsexual assault awareness windows expertise reportoperations analyst public safety and security background in supervisingmanagement critical thinking firearms safety handling judgment and decision making personnel and human resources active listening experience force analyst may to current company name developed and led training programs in preparation for combat served as custodian of classified documents for highranking officials while sorting and routing incoming correspondence and messages maintained accountability of all assigned equipment worth more than while tracking personnel and supplies within the command communicated urgent orders and directions effectively to team of personnel prepared reports and correspondence determine requirements for requisition and control issue of change kits requisition departmental instructions forms and technical data organize maintain and operate technical libraries perform others duties as required when attached to organization intermediate and department maintenance activities or aviation staff command currently working in a position that is generally held by a seasonal administrative assistance taking care of ingoing and outing going calls the setting up of video teleconfence and making orders on the defense travel system developed a costsaving algorithm to identify corrosion treatment and special inspection documentation process streamlining verified records and quickly identified those with incorrect documentation lead navy command navy and marine corp relief society by raising for active duty services member in need of financial assistance aviation maintenance adminaz1 march to may company name ensured system security database integrity and configuration management was maintained supervised other enlisted active duty members in training while overseeing various job tasks of others optimized nalcomis oma activities and naval aviation logistics data analysis for configuration changes technical directives work orders and flight documents operate and manage the naval aviation logistics command management information system data base reports analyze data pertaining to the history operation maintenance configuration receipt and transfer of naval aircraft and related aeronautical equipment planned programmed and coordinated scheduled and unscheduled maintenance tasks and the incorporation of changes and modifications onto aircraft and equipment correctional officer march to march company name － city state physically restrained individuals when disturbances required physical intervention escorted inmates to and from cells court hospitals and medical appointments maintained the custody and control of inmates housed in maximum security unit observed behavior of residents individually and in group established healthy relationships and maintained professional boundaries with resident offenders in the institution prepared processed and maintained forms reports logs records and activity journals recognition awards navy and marine corps achievement medal company name certificate of appreciation education masters of arts homeland security intelligence studies homeland security intelligence studies degree ba homeland security ashford university － city state homeland security aas process technology lee college － city state process technology certified in first aidcpr secret security clearance environmental course fema isb certificate fema is certificate 0817ncomputer operator az optimized nalcomis system administratoranalyst preservice part i correctional officer additional trainings weapons handling similar automated maintenance situational training nccer training cpr certified treasurer for military mwr onthejob correctional officer training maintenance administration enlisted aviation prepare specialist numerous operation system trainings journeyman aviation computer programmer apprenticeship contamination technician skills administrative analyst computer programmer configuration management cpr certified cpr critical thinking data analysis data base database decision making documentation financial first aid forms human resources inspection listening logistics windows weapons management information system navy naval personnel public safety routing safety security clearance sorting supervising system administrator technician training programs video | 23 |
hr clerk summary i am an ethical team oriented and policy driven individual with experience in apar human resource administration auditing documentation experience property management units and a vast number of computer skills highlights accounts receivable professional expert in customer relations proficient in sap strong communication skills erp enterprise resource planning software strong organizational skills large cashcheck deposits expert customer service expert invoice processing telecommunication skills active listening skills energetic work attitude courteous demeanor accomplishments research investigated and analyzed client complaints to identify and resolve issues multitasking demonstrated proficiencies in telephone email fax and frontdesk reception within highvolume environment customer service handled customers effectively by identifying needs quickly gaining trust approaching complex situations and resolving problems to maximize efficiency administration performed administration tasks such as filing developing spreadsheets faxing reports photocopying collateral and scanning documents for interdepartmental use training successfully trained staff in all office systems and databases policies and procedures while focusing on minimizing errors and generating superior results scheduling facilitated onboarding of new employees by scheduling training answering questions and processing paperwork multiple awards for performance computed data reports provided required weekly monthly and quarterly reports listing sales figures and client track records customer service researched calmed and rapidly resolved client conflicts to prevent loss of key accounts market research interviewed clients via market research surveys to identify product issues and customer needs customer interface greeted customers upon entrance and handled all cash and credit transactions assisted customers over the phone regarding store operations product promotions and orders research conducted research which led to the development of resident retention experience hr clerk to company name city state managed the receptionist area including greeting visitors and responding to telephone and inperson requests for informationbackupmade copies sent faxes and handled all incoming and outgoing correspondenceorganized files developed spreadsheets faxed reports and scanned documents accounts payable clerk to company name city state receive and verify invoices and requirements and match purchase orders to invoice prepare batches of invoices for data entry by matching invoices to correct vendor number responsible for management of the weekly check mailings in charge of maintaining updated vendor files and file numbers daily task includes the management of a customer service line payment status missing invoice etc in charge of getting necessary documentation of auditing department accounts payable clerk to company name city state auditing of several months of sprint bills to check for discrepancy in plan rates preformed calculations collected bills analyzed charges and complete variances in excel spreadsheets completed and developed a procedure for the auditing of sprint bills apar clerk to company name city state executed accounts receivable reporting enhancements and reconciliation proceduresperformed debit credit and total accounts on computer spreadsheetsdatabases using specialized accounting softwarereceived recorded and banked cash checks and vouchers as well as reconciled records of bank transactionsverified details of transactions including funds received and total account balancescoded the general ledger and processed vendor invoice paymentsdeposited third party checks as well as monthly reserve transferscoordinated approval processes of all accounts payable invoicesbalanced batch summary reports for verification and approvalresearched and resolved billing and invoice problems accounts receivable accounts receivable specialist iii to company name city state posted overhead invoices to appropriate general ledger accounts researched and resolved accounts payable discrepancies through invoice adjustments coded and entered at least invoices each day effectively managed a highvolume of inbound and outbound customer calls recognized for having no late fees or shut ins on company utilities setup a credit card process to ensure on time payment of utilities assisted with new vendor setup recipient of multiple positive reviews acknowledging dedication to excellent customer service posted cash and completed journal entries preform debit and credit memos successfully implemented a scanning program to help with sox compliance apartment managerleasing to company name city state tipton management pine lake village apartments leased managed and maintained occupancy paid bills by allocated budget completed moveins and move outs got painting and sign bids property rehab serve evictions and filed evictions sent letters out for renewals and offered incentives for renewals education bsba human resource management ctu online city state usa gpa gpa study business management with a emphasis on human resource management while enrolled i maintained a gpa and was also a school mentor to at risk students skills accounts payable accounts receivable customer service microsoft suite sap solomon knowledge of quickbooks | 0 |
team leader machine operator career overview dedicated and focused administrative support specialist who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals seeking a role of increased responsibility and authorityversatile medial assistant offering administrative experience in both corporate and nonprofit office environments core strengths excel windows microsoft office spreadsheet power data entry dos multi office tasks multi phone lines bls pft injections urinalysis ecg and leadership production worker medical assistant inspector quality control customer service general office patient care phlebotomy team leader cash handling call center telemarketing hilo driver accomplishments patient care delivered compassionate care that exceeded hospital requirements successfully provided quality care to a number of patients in healthcare environment helped patients by serving meals feeding as necessary ambulating turning and positioning in bed work experience to team leader machine operator company name － city state earned a fast track promotion to team leader oversaw production workloads ensured that materials were properly loaded coated counted and packaged accurately according to company procedures helped achieve company goals by supporting production workers inspected finished products for quality and adherence to customer specifications monitored and adjusted production processes or equipment for quality and productivitycalibrated or adjusted equipment to ensure quality production using tools such as calipers and micrometers maintained logs lists and files and promptly completed all necessary paperworkinspected finished products for quality and adherence to customer specificationsmonitored and adjusted production processes or equipment for quality and productivity to home healthcare provider company name － city state adls exhibited compassionate care and communication with regard to issues of death and dying administered simple range of motion exercises comforted patients and provided them with reassurance and encouragement to home healthcare provider company name － city state completed and submitted clinical documentation in accordance with agency guidelinesmassaged patients and applied preparations and treatments such as liniment alcohol rubs and heatlamp stimulationobserved and documented patient status and reported patient complaints to the case managerplanned prepared and served meals and snacks according to prescribed dietsprovided transportation assistance and companionship to clientscleaned and organized patients living quartersperformed household tasks such as laundry dusting washing dishes and vacuumingfacilitated games and other activities to engage clientspositioned residents for comfort and to prevent skin pressure problemsassisted with transferring residents in and out of wheelchairs and adaptive equipment to medical assistant company name － city state managed the receptionist area including greeting visitors and responding to telephone and inperson requests for informationkept facility stocked with necessary supplies equipment and instrumentsprepared patient rooms prior to their arrivalcollected urine and fecal samplesdesigned electronic file systems and maintained electronic and paper files to administrative assistant company name － city state managed the receptionist area including greeting visitors and responding to telephone and inperson requests for informationhandled all media and public relations inquiriesserved as central point of contact for all outside vendors needing to gain access to the buildingdispersed incoming mail to correct recipients throughout the officemade copies sent faxes and handled all incoming and outgoing correspondencemanaged daily office operations and maintenance of equipment educational background associate of science business management henry ford community college － city state wayne office administration coursework coursework in human resource microsoft office applications management and business administration diploma medical assistant lawton school － city state oakland coursework in anatomy physiology and health assessments medical assistant medical receptionist medical billing medical records and assisting minor surgery certifications certificate lawton school mi bls medical assistant hha skills customer service receptionist retail sales administrative assistant correspondence medical assistant training clients sanitation billing bookkeeping medical records std counseling business management cash handling data entry dos excel general office mental health microsoft office multi phone phlebotomy quality control and telemarketing | 6 |
regional banking district manager vice president professional summary motivated tenured manager with demonstrated knowledge of industry best practices and operations proven skills in enhancing productivity efficiency and bottomline profits with forwardthinking leadership bringing over twenty years of experience in financial customer service sales problem solving field with over years management experience ready to take on a challenging growthoriented role to provide fulfillment and professional purpose skills negotiation business planning staff management business development strategic planning financial management sales and marketing leadership adaptability customer service organization and time management creative enthusiastic work history regional banking district manager vice president company name city state june to current responsible for leading growing and mantaining customer relationships for local branches wih billion in customer deposits oversaw an average of employees and diretly managed and led branch managers throughout the westside and santa monica area revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits worked diligently to resolve unique and recurring complaints promoting loyalty prioritizing customer needs and enhancing operations supervised locations to enforce highquality standards of operations from loss prevention to operational processes conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches met deadlines by proactively managing individual and team tasks and streamlining processes throughtout branches and industry spearheaded routine operations and special program initiatives for regional group including digital implmenation and skill development modeled best practices for sales and customer service located developed and promoted talented employees to cultivate a collaborative and hardworking leadership team partnering with different lines of business to support client needs and apply unified approach in meeting business expectations and goals branch manager vice president company name city state april to june encouraged employee development and promoted management staff from within supervised branch operations and made continuous improvements in each area utilized uptodate information to make effective decisions governing bank operations set risk management policies to mitigate bank losses defined strategies and made proactive adjustments to maintain results provided direction and leadership to all employees upheld stringent bank standards for loans money handling and legal considerations represented bank at community events to establish strong ties and promote business reviewed historical records current operational data and forecasting information to identify and capitalize on system enhancement opportunities performed banking business administration and financial tasks to guarantee fivestar service for clients developed strategic plans for daytoday financial operations supported regional bankign distirct manager with special projects and additional job duties built and maintained productive relationships with internal and external customers and partners to facilitate business success service manager assistant vice president company name city state august to april monitored team performance adhered to service level agreements slas and provided detailed job training assessed employee work and responsible for performance with branch operations and customer experience related to service approaches met with customers to discuss service needs and develop effective and practical solutions maintained team productivity and quality of service by establishing and maintaining clear benchmarks monitored equipment tools and system upgrades to compile data into detailed reports for upper management contributed to development implementation and execution of maintenance programs monitored priorities and liaised between maintenance team and management delegating tasks to complete on time lead teller company name city state june to august mentored newly hired team members on appropriate responses to patron questions investigated and promptly resolved issues with patron accounts created teller schedule to keep weekly and weekend shifts properly staffed replenished atm funds in empty canisters prior to validation process introduced customers to other bank team members to help meet financial needs identified potential needs through observation questioning and listening provided customers with appropriate literature on banking products and services answered inquiries regarding checking and savings accounts and other related products completed highly accurate highvolume money counts via both manual and machinedriven approaches conducted regular proof work and followed up on chargebacks and deposit corrections counted verified and handled bank deposits and armored car transactions maintained friendly and professional customer interactions established rapport with new clients to increase satisfaction and loyalty education bachelor of arts psychology university of california los angeles city state june | 21 |
quality assurance lead career overview coaching development technical support ability to multitask in a demanding environment process improvement administrator of development knowledgeable system with extensive knowledge of the companies internal procedures i am able to to be energetic outgoing and driven to reach company goals core strengths customer service professional that possess outstanding communication and organizational skills with emphasis on creating training materials and motivational modules key strengths include implementing standardized policies and procedures training development and delivery to drive performance improvement for customer service agents has a strong work ethic with the ability to work as a team player or individual in various leadership roles key strengths quality assurance monitoring customer experience lifecycle escalations training development delivery leadership management accomplishments customer assistance worked with company systems such as live support and diligently completed all assigned tasks working overtime as needed customer service researched calmed and rapidly resolved client conflicts to prevent loss of key accounts database maintenance assisted in the managing of the company database and verified edited and modified members information annual best leadership award of the year completed love or lose communication leadership course cle training award for leadership support of the year work experience quality assurance lead to company name city state monitor a select number of agents per hour per day per week deliver feedback within an acceptable time frame analyze mobility support departments created mobility support team quality form observations form implemented program that resulted in mobility support quality scores increase by which results in a higher quality expectation percentage participate and speak in the weekly huddles which provides continued motivations to all agents participate in staff meetings and coordination sessions with staff personnel to exchange ideas and information as it relates to call center actively facilitate calibrations and monitor the program requirements assisted in creating recognition programs created the new quality assurance newsletter on monthly basis which is employee based to motivate and recognize top performers leadership management new hire graduation and team building events attended cle coaching leadership essentials training and development and continue to utilize the new coaching processes monitor selected agents in multiple departments and contracts bridging the gap of communication within the departments trained management on excel spreadsheets and reporting shortcuts metric reports etc cross trained on several different contracts within the call center contributed in the startup of new sprint contract created informational development tips to call center agents created coaching tracking spreadsheet to assist in analyzing the agent opportunities assisted in creating development progress plans to assist with process improvement managed quality communication customer support and product representation for each clientworked under strict deadlines and responded to service requests and emergency callouts crosstrained and provided backup for other customer service representatives when needed manager to company name city state implemented program that resulted in a point increase in agent quality scores assisted in implementing customer experience program that achieved a sustained net promoter score of project managed the development and implementation of new dispatch system developed training materials which resulted in improved customer service agent performance implemented customer compliment initiative which led to an increase in employee moral project plan creation and implementation implemented and created operational procedures practices and materials developed quality materials audit protocol and training modules conducted successful client tours and presentations which increased financial bottom line managed third party vendor relationships on issue escalation and process documentation supervised inbound call center consisting of client services representatives as well as departmental leads monitored overall performance attendance and training progress for all representatives assigned conducted interviews for entry level openings and technical support positions recipient of companys leadership support achievement award development and maintained the call center knowledge base system lead customer service agent to company name city state emergency dispatch agent consistent top performer handled customer escalations for peers as need assisted in training and development peer to peer mentoring program promoted to quality assurance department in months of employment created culture committee to increase morale created excel metrics reporting spreadsheets monitored inbound and outbound calls coaching and development of coworkers technical customer service agent to company name city state troubleshoot setup top boxes troubleshoot mac and pc operating issues dispatched mobile technicians as required to customer locations created tracking tickets for issues maintained a maximum handle time of minutes data entry scheduled new cable and fios installation senior service agent assistant supervisor to company name city state quality assurance monitoring processed customer prescription claims verified insurance coverage researched escalated customer disputes mentored new hire training classes created new standardized procedures and policies for agent accountability educational background high school diploma general august newman smith high school city state bachelors of science and psychology degree psychology university of phoenix city state course work is related to the management field with because it is constant face to face interaction with employees and coworkers by obtaining my degree the related course work helps me to excel in interpersonal development of people that may have opportunities skills telecommunication multitasking call center coaching contracts client customer service data entry documentation financial insurance team building leadership mac materials meetings mentoring outlook exchange newsletter organizational skills personnel policies presentations process improvement quality assurance reengineering reporting spreadsheets team player technical support training development delivery training materials troubleshootingstrong public speakercareful and active listener professional and friendly able to think outside the box | 9 |
director of aviation and safety skill highlights project management leadershipcommunication skills employee relations selfmotivated risk management labormanagement skills budget management professional experience director of aviation and safety july to current company name － city state duties accomplishments and related skills i serve as the director of aviation and safety for the montana army national guard i am the principal advisor to the adjutant general for all army aviation activity my duties include budget development and execution training development safety management and accident investigations ground and air logistical management and aircraft maintenance management tunity eeo logistics accountability and environmental law i serve as a management representative on the labor relations board i develop training relationships with federal tribal state and local agencies so as to better respond to natural and man made disasters us army officer june to january company name － city state us army aviation officer duties accomplishments and related skills while on active duty i performed a variety of duties to include rotary wing instructor pilot assistant operations officer section leader platoon leader executive officer and detachment commander i served in a general aviation company and an aviation training company while stationed at ft rucker al i served as a unit commander and a fixed wing pilot in command in a military intelligence low intensity battalion forward deployed in honduras i am branch qualified as a us army aviation officer and as a military intelligence officer supervisory aircraft flight instructor may to august company name － city state supervisory aircraft pilot august to current company name － city state education masters strategic studies us army war college － city state us us army war college carlisle pa united states masters degree major strategic studies masters aeronautical sciences embryriddle aeronautical university daytona beach － city state us embryriddle aeronautical university daytona beach fl united states masters degree gpa of a maximum credits earned quarter hours major aeronautical sciences with a dual emphasis on management and safety systems bachelors business administration university of montana － city state us university of montana missoula mt united states bachelors degree gpa of a maximum credits earned semester hours major business administration military experience col april to january company name montana army national guard fort harrison mt united states i serve as the director of aviation and safety for the montana army national guard i am the principal advisor to the adjutant general for all army aviation activity in this capacity my duties include budget development and execution training development safety management and accident investigations ground and air logistical management and aircraft maintenance management while in the national guard i have served progressively upward as a battalion intelligence officer company commander battalion executive officer state area command training officer chief of standards and training aviation brigade executive officer while deployed to operation iraqi freedom and at present the highest ranking aviation officer for the state in each capacity i had direct contact with aviation maintenance and training at the tactical level with qualifications as a flight instructor and instrument examiner i also assist units with their training requirements i have an active role with each units safety program by training to standards and evaluating flight performance i serve on a safety council that identifies assesses and mitigates hazards i coordinate with the federal aviation administration and the national guard bureau for aviation safety related issues through a competitive process i was selected to attend the us army war college through its distance learning program i graduated in with a degree of masters of strategic studies supervisor col jeff ireland okay to contact this supervisor yes dept of military affairs mt majo street fort harrison mt united states present supervisory aircraft pilot this is a federal job duties accomplishments and related skills i supervise an army aviation support facility consisting of employees that perform maintenance and flight training for the montana army national guard my mission is to direct the maintenance for helicopters and train the assigned aircrew members in addition i provide on the job training for all aviation support soldiers in the skill specialties of supply petroleum operations avionics sheet metal engine repair life support equipment flight operations firefighting quality assurance and ground support equipment repair the missions for the assigned military units include medical evacuation troop insertions and extractions cargo resupply and reconnaissance for counter narcotics i am responsible for providing a work environment that complies with all office of safety and health administration osha regulations i insure compliance with fiscal law federal aviation regulations far equal employment opportunity eeo logistics accountability and environmental law i serve as a management representative on the labor relations board i develop training relationships with federal tribal state and local agencies so as to better respond to natural and man made disasters i maintain helicopter instructor qualifications to directly assist with aircrew training in the event of an aviation incident i am responsible for the immediate response scene preservation and subsequent investigation or handoff to the us army combat readiness center crc the adjutant general of the state of montana appointed me to the state accident investigation board to insure correct and accurate investigations are conducted supervisor col jeff ireland okay to contact this supervisor yes dept of military affairs montana helena mt united states supervisory aircraft flight instructor this is a federal job duties accomplishments and related skills direct and coordinate all flight operations and training for the army aviation support facility and its supported military units aircraft and approximately air crew members are assigned plan work assignments and professional development for subordinates i supervise employees whose duties include flight instruction aviation safety workplace safety aviation life support repair supply flight operations and firefighting i perform duties as the facility commander in his absence instruct train and evaluate pilots i am an active instructor in the uh60 blackhawk and its associated synthetic flight training system fund manager for training accounts i account for training expenditures and advise the commander weekly investigate aircraft mishaps in accordance with us army regulations promote and instruct safety initiatives coordinate with federal state and local authorities for crisis response supervisor col scott smith okay to contact this supervisor yes us army ft rucker al united states us army aviation officer duties accomplishments and related skills while on active duty i performed a variety of duties to include rotary wing instructor pilot assistant operations officer section leader platoon leader executive officer and detachment commander i served in a general aviation company and an aviation training company while stationed at ft rucker al i served as a unit commander and a fixed wing pilot in command in a military intelligence low intensity battalion forward deployed in honduras i am branch qualified as a us army aviation officer and as a military intelligence officer certifications crc professional affiliations national guard association of the united states army aviation association of america skills aviation general aviation instructor training operations maintenance aircraft maintenance aviation administration aviation maintenance budget safety management workplace safety rotary wing accident investigation aircrew avionics engine repair equal employment opportunity ground support equipment logistics petroleum quality assurance sheet metal human factors personnel management staff training transportation safety | 23 |
construction inspector profile civil engineer quality control project managerprocess improvements safety compliance testinganalysisaccomplished solutionsoriented multilingual civil engineer with extensive engineering analytical technical and problemsolving skills honed over more than ten years within the construction industry highly adept problem solver skilled at defining the core nature of issues identifying and analyzing root causes and detecting waste elimination opportunities recognized for strong project management skills lean manufacturing techniques design and quality standards strong ability to crossfunction as a team member leader and independent professional performing under pressure and meeting all deadlines in any capacity excel at turning individuals into teams that work efficiently and exceed all expectations exceptional academic qualifications including a master of science degree in civil engineering from florida international university skills microsoft office word excel powerpoint outlook publisher microsoft visio adobe photo deluxephotoshop microsoft project autocad windows linux mac osx matlab simulink xilinx ise v cadence orcad proteus cadence allegro pcb design tool mdkarm atmel studio codevision solidworks professional experience to current company name city state to company name city state construction inspector to company name city state utilize extensive organizational skills to maintain daily logs and supplement inspection records with photographs meticulously review and interpret plans blueprints site layouts specifications and construction methods to effectively ensure compliance to legal requirements and safety regulations supervise project employees including inhouse external contractors and subcontractors methodically ensure projects are progressing as per schedule and in accordance with local building codes and laws utilized extensive engineering skills to perform field duties including posttension and conventional reinforcing steel inspection concrete placement inspection masonry inspection sampling and testing highstrength bolting and welding inspections done at various project sites systematically conducted ongoing inspection of workinprocess to ensure final product successfully met drawings and specifications assisted subordinates in understanding the process to increase staff skill levels skillfully inspected materials to identify conformance to specifications construction of surface street improvements and equipment installation activities to ensure conformity of products and systems with engineering design expertly prepared comprehensive and concise daily reports to accurately reflect the days construction activities with details meticulously maintained uptodate project records as delegated by construction manager including asbuilt drawings material testing reports miscellaneous inspection and testing reports item quantity files and others as determined by construction manager to ensure comprehensive record of activities evaluated quality of materials used and inspected them and quality of work completed to ensure all materials and work met requirements employed extensive analytical skills to check plans for accuracy suitability and completeness and made recommendations for revision and improvement when necessary proficiently arranged meetings with architects and builders to devise a plan to help builders save time while building structures as per zoning rules and standards effectively provided daily feedback on construction work to builders and architects and expertly advised them on the changes needed for compliance reliably conducted ongoing inspection of workinprocess to ensure final product met drawings and specifications liaise with clients and a variety of professionals including architects and subcontractors in a professional manner utilize extensive engineering skills to proficiently conduct site inspections meticulously complete complex and repetitive calculations to ensure construction conforms to code ensure the project effectively complies with all legal requirements assess the sustainability and environmental impact of project to ensure the environment is protected inspect inventories and prepared orders for civil projects and refractory materials in line with budgeted figures averaging coordinated and conducted section trials education and training master of science civil engineering florida international university city state gpa gpa civil engineering gpa traffic materials engineering construction methods fluid mechanics hydraulics bachelor of science civil engineering florida international university city state gpa gpa civil engineering gpa civil engineering design cost estimating surveying structural analysis dynamics geotechnical engineering environmental engineering concrete steel design gpa chi epsilon civil engineering honor society deans list chi epsilon civil engineering honor society deans list bachelor of science construction technology university of paris city france gpa gpa construction technology gpa associate of science mathematics university of paris city gpa gpa mathematics gpa certification of engineer in training engineer in training certification eit affiliations american society of civil engineers ascenational society of professional engineers member national academy of engineering cochair institute of electrical and electronics engineers ieee president interests soccer healthy eatinglearning about nutrition travel experiencing new cultures swimming crafts photography taking classes family time amusement parks swimming and all types of church activities detailed professional references available upon request languages english french spanish skills adobe photo deluxe photoshop analytical skills autocad blueprints building codes cadence civil engineering compliance management computer literate concise construction manager customer relationship management clients customer service engineer in training eit engineering design english environmental engineering equipment installation estimating french hydraulics inspection inspect team leadership legal linux mac masonry materials matlab meetings excel microsoft office outlook powerpoint microsoft project publisher microsoft visio windows word orcad organizational skills project design project management project planning quality reading reporting safety scheduling solidworks spanish time management welding additional information honors and awardsemployee of the month anthonya group llchighest customer satisfaction ratings anthonya group llcdeans list interestssoccer healthy eatinglearning about nutrition travel experiencing new cultures swimming crafts photography taking classes family time amusement parks swimming and all types of church activities detailed professional references available upon request | 19 |
teacher summary child care professional with background as a family support specialist and a teacher looking to join a growing and servicedriven organization highlights detail oriented skilled multitasker deadline driven fast learner culturally sensitive effective communicator accomplishments received a certificate of appreciation for dedication of service and outstanding performance in august received a certificate of completion at los angeles southwest college experience teacher to current company name city state provide children ages to years old with a learning environment and experiences which help them develop socially physically and emotionally in a manner appropriate to their age and stage of development promote family engagement in the childs education and well being provide training and guidance for parent and other classroom volunteers make a minimum of two home visits with each childs family and hold a minimum of two parent conferences each year assist parents to organize and implement parent activities encourage facilitate and support parental involvement in all aspects of the head start program assist with transition to kindergarten or other child care or school placement prepare and maintain accurate records including child observation individualization lesson plans attendance lunch count parent participation inkind contributions and others as directed using proper spelling and accurate calculations attend parent conferences home visits center meetings case reviews iepifsp meetings staff meetings parent meetings inservice and preservice meetings and other meetings as directed carry out authorized emergency and safety procedures and administer first aid comply with state of california health and welfare codes including title head start performance standards childrens institute policies and procedures and other applicable state and federal regulations home visitor to company name city state identified recruited and enrolled families for participation in the hs program worked with a caseload of ten to twelve families by going to the family home every week for at least ninety minutes per family per week consulted with families and staff in identifying a familys or childs challengesneeds explores solutions worked with parents to develop weekly home visits and weekly activity plans based on each childs assessment and identified family needs planned participated and implemented socializations twice a month worked with parents to establish a family partnership agreement and assists them in attaining established goals fostered the view and practice in parents that they are their childs first teacher and reinforced this concept with practical suggestions acted as a liaison and advocate between community resources and hs families helped families as necessary to arrange and keep medical and dental appointments as required by hs performed other duties as assigned youth counselor family support specialist to company name city state recruit and enroll families into the program developed and maintained meaningful productive relationships with providers and families secure informed consent for family participation in program evaluation conduct periodic home visits to assess family resources and needs refer and link children and parents to needed services maintain enrollment throughout the program year through various recruitment strategies work in collaboration with other program staff and specialists to monitor track and coordinate services for children and families assist parents with understanding and implementing the family partnership agreement in order to encourage and promote their overall development including achievement of selfsufficiency as well as positive developmental outcomes for their children collaborate with staff to facilitate childrens transitions assist with outreach to families and recruitment of infants and children with disabilities into the program collaborate with mental health specialist mhs or refer to specific resource agencies to ensure the health and nutrition needs of infants children and families are addressed participating with early education expert to lead teams of education family support and other support staff ie mental health disabilities to plan and implement targeted and intensive interventions for children displaying challenging behaviors communicate with education and care staff regarding infantchilds progress in the classroom in collaboration with the classroom teacher implement protocols to follow up on program worker to company name state assist the program director in supervising and instructing youths at the program ensure that health information are up to date maintain proper control in a suitable and safe environment in assigned areas participates in staff development and trainings maintain records and document services in a timely manner enter service data into management information system participate in the local and statewide evaluation and ensure compliance with the state policies attend family support team meetings staff meetings staff trainings collaborations and planning meetings prepare periodic progress reports weekly monthly as required education child development site supervisors permit child development south west college city state united states of america bachelor of arts english language university of jos city state nigeria skills child care family servicing conferences first aid instructing lesson plans directing meetings mental health management information system policies program evaluation progress protocols maintain records recruitment safety staff development supervising teaching and computing | 3 |
executive chef executive profile seeking an opportunity to showcase my talent education and abilities as a chef where my vast experience and demanding work ethic will be effectively utilized strong and diverse experience in the hospitality industry including l multiunit experience restaurant catering and hotel expierience onsite and offsite catering french italian asian american and spanish cuisines menuspecials development kitchen management event coordinating dining room design and flow pos system knowledge marketing and advertising customer relations costing inventory control and ordering safety and sanitation employee manuals training and scheduling troubleshooting and problemsolving serve safe certified skill highlights skilled and experienced managing food production for highvolume restaurants luxury hotel and largeevent catering for people while coordinating the activities of kitchen employees computerliterate in word excel powerpoint photoshop internet skills professional experience executive chef february to current company name － city state small restaurant and wine bar seat lunch and dinner dinner menu specializes in small plates and i changed the menu every month based on season and availability of products also provide specials every night won culinary completions for sweet and savory categories at local food and wine festival i have had vc star news articlesreviews and numerous blogs and magazine writeups also was featured on eye on la abc as an up and coming ventura county restaurant with great food executive chef june to february company name － city state developed small bar menu purchased all food products set up kitchen equipment and flow hired and trained all boh staff operate large private events work with owner of labor and food cost a continuation of blush restaurant and lounge kitchen executive chef general manager july to february company name － city state seat restaurant with large lounge area catering for events of people responsible for all food production staffing training hiring terminating organization purchasing for the kitchen reported weekly inventory and tracked purchase sales and labor on a weekly basis provided catering for the granada theater as well as marque events open brunch lunch and dinner created weekly specials as well as new menus and holiday menus took over as event coordinator and general manager trained foh staff and organized all events and daily duties successfully ran multiple parties ranging from people to people sous chef april to february company name － city state five star luxury hotel with restaurants stonehouse plow and angel travel and leisure worlds best hotels number create seasonal menus daily soups and specials instructed foh in daily meetings about menu changes and specials trained and managed boh daily in every position and job execute the expo position while serving rooms and two restaurants culinary arts instructor july to september company name － city state instructed 1st and 2nd period classes at local high school teaching basic knowledge safety and entering the hospitality job market executive chef september to february company name － city state managed and operated two popular restaurantsbars staffed trained and organized two full service kitchens while creating and costing the menu purchased and stocked kitchen as well as bar when needed daily guest interactions making sure we are doing the best possible job executive sous chef march to september company name － city state working directly with executive chef and owner creating seasonal local farmers market oriented cuisine with an emphasis on in house made supervised multiple trips to markets and farms outsourced specialty food items and created multiple daily specials executive chef march to february company name － city state created the menu for a small wine oriented bistro trained and hired staff to execute new menu keep organized and clean worked directly with owner on design and flow specials and greeting guest sous chefhead of preparation july to january company name － city state responsible for managing food production catering small and large events attendees overseeing a team of employees serving as onsite chef creating preparing and plating meals cleaning and ordering products evaluated and trained new employees line cook march to july company name － city state introduced weekly specials and menu items for seat french fine dining catering restaurant prepared and plated hot line dishes salads and desserts chefs assistantline cook may to march company name － city state developed employee manuals for seat café serving three meals daily opened kitchen and delicatessen handled inventory control and deli customer relations line cook december to january company name － city state waiterpastry july to august company name － city state education bachelor of science degree culinary management art institute of california － city state culinary management skills abc photoshop basic computerliterate ventura costing customer relations french general manager hiring internet skills inventory inventory control managing market meetings excel powerpoint word purchasing safety sales staffing teaching vc articles | 14 |
lead interaction designer summary senior uxui designer profile tim has been involved in user centered design for over years with a focus on human factors and usability he has worked on a wide variety of projects focusing on improvement of functionality and performance he is an expert with heuristic evaluation usability developing and evaluating user interfaces gui design iterative design methodology and human computer interaction hci areas of experience usability interaction design usability engineering standards and guideline review user interface design standards usability testingfocus groups cognitive walkthroughs heuristic evaluation pluralistic walkthroughs website design interaction design personas use cases scenarios contextual inquiries affinity diagrams contextual design ethnography wireframes user flows development software development standards software testing html authoring 3d modeling and programming advanced image manipulation and analysis 3d interfaces interactive digital prototyping artificial intelligence touch input sql agile development other secret military clearance military spa wardodonr contracts cdc nhsn saas training and instructional design technical writing and editing project management healthcare medical diagnostic imaging systems electronic medical records hipaa fitness equipment highlights user centered design human computer interaction hci innovation agile development contextual inquiries wireframes user flows prototyping skills user centered design accomplishments innovation tournament award winner leveraging realtime algorithmic dashboards rads to improve patient care innovation tournament award winner mars medical augmented reality system idea award t7xe treadmill taiwans excellence silver award t7xe treadmill patent method of controlling an exercise apparatus issued february patent method of controlling an exercise apparatus issued january patent method of controlling an exercise apparatus issued september experience lead interaction designer to current company name city state tim is the lead interaction designer on a nine person agile software development team creating software for use in healthcare facilities his role as one of three bas on the team has him conducting user testing and interviews data gathering persona development wireframing story writing interface analysis and being the general usability evangelist he acts as the nhsn point of contact keeping the software compliant with evolving cdc requirements his team produces incremental updates to the code base on a two week sprint cycle and the velocity of his team has increased steadily over the last six months tim also serves on the wellness committee and the safety committee as a floor warden and first responder vp of engineering product development director to company name city state tim worked as the vp of engineering and product development his responsibilities included managing the current suite of virtual reality software designing the future software and hardware offerings vendor relations client support systems design sensor design quality control and quality assurance technology specialist and usability evangelist other responsibilities included bringing new technology and opportunities to the company driving the new vision for the company and developing an online community around the new products innovation engineer to company name city state tim worked as an innovation engineer bridging the gap between need and technology he utilized his skills as an engineer to create unique solutions for client needs projects included intoxiclock took third generation product and migrated it from simple input device to multimedia application on a netbook upgraded poster sized input panel to usb hid device created custom dynamic printouts of user data germbot designed a uvc retrofit to a vacuum robot for use in sterilization of floors without chemicals sr usability engineer to company name city state tim acted as the resident usability expert in the development and production of a multitude of commercial and consumer fitness equipment he was the primary innovator in the migration of the platform consoles from primitive led displays to award winning advanced guis utilizing lcd displays these innovative advances have allowed matrix fitness to expand into their markets taking market share away from their competitors and positioning matrix as the new market innovator and the product to beat tim produced interactive prototypes of all the interfaces and conducted user testing to validate his designs he developed many tools and applications to aid in the production and testing of the new guis he created a multiscreen interactive kiosk that was used at numerous tradeshows as a selling tool for the new technologies that he helped develop tim was also very active in developing relationships with clients vendors and possible business partners for johnson among the people and companies that he brought in were best buy itech fitness lance armstrong popcap software konami softkinetics big rooster nec lg dewar sharp amtouch immersion ra sports and datamodule tim also served as the lead poc for partners such as itech fitness fitlinxx polar virtual active avnet and eurotech he also engendered relationships with asian counter parts in both china and taiwan with semiannual trips overseas tim is also listed on several pending and awarded patents applied for by johnson sr usability specialist to company name city state tim worked as the sole user centered design person on a small team developing a product in an emerging medical field market he was responsible for all aspects of the ucd process and monitored adherence to the iec usability requirements he interacted with marketing the engineering team and clinical contacts to develop personas workflows task lists use cases as well as requirements for the engineering team he used macromedia director to create a high fidelity prototype of the product and assisted the engineering team in porting that to flex he gathered data and prepared for the third phase of the project which involved observational research affinity diagramming task analysis and more ui design human factors and usability engineer to company name city state tim worked as a human factors and usability design specialist as well as a systems engineer taking into account workflow perception usability feedback and aesthetics for an electronic oral feedback device he was responsible for design and implementation of clinical testing and analysis software tim interacted with senior members of his team to define and then develop data visualization software by following predefined standards and requirements he proposed and designed a patienttracking database to allow crossreferencing of multiple factors while adhering to security and privacy regulations designing and creating software for dynamically mapping the sensitivity of the tongue gui design workflow interlocks to eliminate user error strict adhesion to standardized data collection procedures designing and creating software for visualization of collected data sitting in on design sessions and acting as resident human factors advocate gui design workflow dynamic data analysis 2d and 3d visualization spacial and temporal visualization interviewed users to determine usage linking to multiple data sources designing and creating image projection software gui design workflow image processing 3d interpolation and projection designing and creating software for dynamically stimulating the tongue with an electrostatic tactor array gui design for human computer interaction hci safety interlocks to control correct data input dynamic stimuli manipulation developed and evaluated user interface design and user interface compliance using iterative design methodology with user feedback designing and developing a subject database to track subjects and allow for analysis of subject data across multiple factors gui design subject confidentiality data integrity robust system recovery project manager and human factors usability engineer consultant to company name city state tim worked as a human factors specialist by defining gui standards look and feel and conforming to existing software specifications responsible for all aspects of the software development cycle from inception to delivery defined the user interface for palm and windows ce devices detailed requirements gathering review of clients needs and application functionality product manager sr engineer to company name city state tim was responsible for all aspects of the development cycle of the video pics and paparazzi pics products these included defining the products by means of prototypes and concepts and then generating product specifications he also acted as the human factors advocate to aid in the design process tim served on the following project areas used human factors and usability design principles including heuristic evaluation when designing and prototyping the next generation videopics product in macromedia director defined and executed the qaqc process this involved setting up a qa bugs database running compatibility testing establishing version control and heading up customer service and faqs evaluated and allocated resources including hardware media offsite web hosting and programming staff established milestones to meet promised deadlines for product delivery interfaced with the marketing group to define products that were viable in the market place created all of the demos and helped with the collateral materials for the shows set up an online store that allowed users to purchase the product once the purchase was made the information was entered into our customer database and the product was shipped through our shipping department managed many 3rd party relations such as oem bundling backend print services and strategic partners scientist to company name city state tim worked as a human factors and usability engineer on many projects he designed and programmed a tactical graphics application tacgraph for the global wargames tim also designed and implemented stimuli and experiments for research being conducted on 2d and 3d interfaces these experiments ranged from basic 3d shape recognition to determining routes in a 3d terrain tim also developed a gui based version of a text based nurses orders system for the va hospital that was to replace a very dated command line system designed and prototyped user interfaces for the tactical situation awareness tool tacsat conducted interviews with 5th marines at camp pendleton and integrated new design ideas into the tacsat design and implementation of an experiment based on the tacsat that simulated a real engagement to determine how experience affected the decision making process worked with a team of human factors phds to determine the benefits of 3d interfaces these experiments tested object recognition spatial relationships occlusion depth of field perspective depth cues and other factors worked with a team of human factors phds to develop experiments in shared awareness data integrity reliability and multimodal perception worked closely with principal investigators from spawar dod nima and dnr under a secret military clearance designed and implemented a gui for a textbased nurses orders system to gather performance and behavioral data the new system increased efficiency and reduced error by over software engineer and human factors usability engineer to company name city state tim worked with a person team to rework a graphical user interface gui for an internet tv set top box under extreme time constraints his role was primarily prototyping and user centered design of the gui he also served as the lead prototype engineer and project manager for the graphical adventure game timelapse he worked with a team of talented designers engineers and artists on crossplatform interactive edutainment titles acted as the usability and human factors evangelist in every project with which he was involved ran focus groups rolled out field trial in austin tx collected and analyzed data of online usage in an attempt to better understand the users assembled numerous conceptual prototypes for presentation to gte vps assisted in the game design for titles produced and distributed by gteim established processing methods for converting rendered images created in alias and animations created in photoshop and director into usable assets designed prototyped and coded product demos used for retail and trade shows acted as the lead puzzle prototyper for timelapse worked as the chief technologist for timelapse responsibilities included investigating current and emergent technologies and determining if they were applicable to the game traveled to knoxville tn to manage the engineering team at cyberflix for weeks and establish game requirements duties also included training on the use of production tools establishing a minimum system requirement testing of new game engines establishing asset needs communicating with gte entertainment in carlsbad ca as to the status of our engineering efforts worked as a liaison for the marketing department for the production team designed and developed a 3d chat area using onlives traveler and 3d studio max education bs degree cognitive science june university of california city state usa cognitive science affiliations chi ux community human factors and ergonomics society hfes ixda madison user experience group publications holste s kobus d proctor s bank t liebhaber m decision making in a dynamic but uncertain environment san diego ca pacific science engineering group inc manuscript in preparation kobus da proctor s bank te holste s effects of experience and uncertainty during dynamic decisionmaking in proceedings of the 44th annual meeting of the human factors and ergonomics society santa monica ca human factors and ergonomics society proctor s bank te holste s kobus da tacsat demonstration users manual san diego ca pacific science engineering group st john m proctor s callan j bank t the command post situation awareness tool cpsa an evaluation presented at the apa division and human factors and ergonomics society midyear symposium san diego ca smallman hs st john m bank t and cowen mb the effects of motion parallax drop lines and object size in localizing tracks displayed in perspective view spawar systems center san diego ca technical report in preparation st john m smallman hs bank t and cowen mb tactical route planning using twodimensional and threedimensional views of terrain spawar systems center san diego ca technical report in press | 1 |
sr campus recruiter summary solutions and results driven professional with over years of high volume recruitment experience across multiple disciplines and industries recognized and known for commitment to excellence and delivering high quality service highlights full lifecycle policy development organization and project management social media recruiting behavioral interviews eeo and offc competent profitability analysis skype and adobe connect interviews manage and facilitate university information session metrics reporting swot analysis crm proficient prescreening reference and background coaching and supervision virtual recruitment facilitate and manage open house events peak season travel recruitment planning experience sr campus recruiter august to april company name － city state utilize social media referrals marketing materials university recruitment information sessions open house and virtual events for applicant sourcing and pipeline create and monitor key metrics for applicant tracking admissions and student yield utilizing dmaic model perform cost and profitability analysis and functional cost reporting to support recruitment budget managed and maintained an annual budget of to for recruiting marketing awards events and travel assignments write and update recruiting policies as needed develop local and regional recruitment and travel for the southeast nc sc va wv fl tn ga lead recruiter seasonal march to august company name － city state manage full cycle recruiting hiring marketing and placement of teachers instructional coaches and instructional assistants throughout charlotte mecklenburg county read to achieve summer program track metrics related to recruiting eg candidates yielded by each source time to hire etc to evaluate various strategies and improve hiring efficiency lead a team of recruiters and recruiting coordinator sr recruiter october to march company name － city state managed all phases of recruitment including defining hiring management needs and posting available positions utilized job boards referrals 3rd party vendors advertisements and open house events for candidate sourcing and pipeline supported and managed a monthly requisition load for a multilevel call center environment with a day ttf goal for sprint sealy aetna and att bus created and monitored key metrics regarding staffing costefficiency ttf recruiting agency effectiveness and diversity hiring needs utilizing dmaic model conducted interviews reference and background checks on all job applicants maintained and managed a recruiting budget of for brand awareness travel and events employment specialists september to october company name － city state maintained and supported a workbench of requisitions exempt and nonexempt within the southeast and southwest areas of the country with a ttf goal prepared and reviewed background and drug screens and processed offer acceptance drafted job descriptions and created new job classifications prescreened job applicants and coordinated weekly travel itineraries for applicant interviews performed employment background and reference checks effectively coach hiring managers on applicant tracking in peoplesoft education ma human resources webster university － city state human resources ba education south carolina state university － city state technical skills microsoft office word outlook pp excel vurv taleo banner brass peoplesoft hireexpress sap hris policy and fmp | 9 |
executive chef summary to obtain a challenging position where experience as an executive chef and a food handlers license will be utilized and experience working for multiple james beard award winners alfred portale and paul bartolottacore qualifications executive chef menu developing chef de cuisine schedulefood labor executive sous chef inventory ordering sous chef microsoft excel word experience to executive chef company name － city state developed brunch lunch dinner and event menus supervised coordinated and participated in cooking activities and prep instructed cooking personnel in fine points of following recipes structured and maintained accurate payroll scheduling food costing inventory and ordering to executive chef company name － city state developed brunch dinner and event menus supervised coordinated and participated in cooking activities and prep instructed cooking personnel in fine points of following recipes structured and maintained accurate payroll scheduling food costing inventory and ordering to head line cook company name － city state carved and cooked meats poultry game and meats cleaned cut and ground meats poultry game and seafood particapated in cooking and prep with cdc and line cooks maintained a clean and safe work environment education and training high school diploma liberal arts gibraltar high school － state usa math reading science art and social science liberal arts loyola university of chicago － city state usa art civilization and language alliance francaise paris france skills art cooking costing inventory math payroll personnel reading scheduling structured | 14 |
president executive profile media relations pro with compelling pitching skills delivering top tier media and publicity results for clients placed media stories in thousands of international venues across multiple continents including the wall street journal forbes people sports illustrated usa today time and newsweek booked client appearances on nbcs today show the tonight show with jay leno david letterman good morning america oprah and many more excellent written verbal and interpersonal communicator proficient in creating quality written material with published articles and bylines in dozens of magazines and media outlets largescale international special events management positioning and publicity expert for future capitals world summit expo abu dhabi the world summit on innovation entrepreneurship wsie dubai the usarab economic forum with colin powell usa and more biculturally insightful strategist delivering marketing communications programs that support growth in international markets with experience in the middle east north africa mena regions and in central america innovative branding executive and savvy problemsolver for regional national and international clients across multiple industries including economic development travel tourism government energy technology education financial healthcare and sports entertainment skilled marketing communications strategist and public relations executive with significant and progressive experience developing managing and executing integrated marketing and pr campaigns for a broad range of regional international and global clients industries and events proven leader in brand development project management international media relations multicultural marketing special events team building and collateral development partial client list global organizations sports marketing healthcare ppd clinical research facility pfizer american institute of healthcare fitness medical college of ohio environmental health perspectives financial capital bank fifth third bank government travel and tourism environmental health perspectives magazine michigan economic areas of expertise marketing communications strategy corporate communications brand development auditing brand message image development multicultural marketing special events launches project team management idea generation public relations campaigns regional national global pr publicist company spokesperson press conferences media tours media training development collateral writing development website content social media strategy content core accomplishments directed all pr efforts including organizing press conferences managing special promotions serving as media spokesperson managing celebrity appearances and writing media releases sponsorship and grant proposals managed media relations sponsor relations merchandising coop advertising television syndication and sponsor fulfillment successfully pitched and placed a remote feature on the today show and won a gold award for the best press kit from the international festivals and events association ifea professional experience president jan to current company name － city state an independent marketing pr practice helping smes meet their business needs conduct brand audits and develop resultsdriven business strategies to help clients define manage and reach their business goals develop and execute integrated marketing communications programs special events and pr campaigns for multiple clients in various industries provide creative oversight and development of key messaging brand image web site content and marketing collateral to effectively position clients among the media and their target audiences vice president jan to jan company name － city state a startup company formed to capitalize on a constitutional amendment in honduras that allowed the creation of new cities with semiindependent governance systems developed strategic marketing communications campaign and multicultural messaging for key audiences and international media to facilitate crossnational communication and ensure global awareness of the project created innovative community relations program and bilingual presentation to engage and nurture relationships with honduran president and government officials business leaders and select media in tegucigalpa managed vendors and provided creative oversight for brand development logo web site development and content and pr partners in central america director of brand jan to jan company name － city state a full service marketing agency offering public relations advertising and design developed brand strategy and awardwinning pr campaigns for the agency and its clients in the fields of healthcare financial services sports marketing and business to business services managed the pr staff and budget and worked closely with company president to position and launch their sports marketing division improved companys market position by successfully introducing and managing the market planning and rfp processes for agency clients continued director of public relations agency associate jan to jan company name － city state worked with president and chairman of an international chamber of commerce to enhance economic exchange and cultural understanding between public and private sectors in the us and middle east north africa mena helped company expand from vertical to horizontal markets by conducting a brand audit brand and positioning refresh identifying and developing profit centers standardizing event and sponsorship structures and favorably positioning the chamber in the international media link led worldwide media relations efforts and facilitated network media interviews and press conferences resulting in nearly million media impressions globally for the usarab economic forums flagship event worked with participating foreign ministries and government officials from the middle east and the us state department and homeland security as well as dozens of clevel executives of fortune companies including hp boeing microsoft cisco opec conocophillips exxonmobile and others link developed and executed a public relations campaign and grand opening event for professional sports venue and event stadium ford field in detroit created and executed a tasting event targeted at nonsports related conference and special event planners which generated a total of leads and resulted in nearly million in revenue booked within the first six weeks after opening link page of professional experience cont a full service marketing agency offering public relations advertising and design developed effective communications strategies and pr campaigns for multiple events and clients in the government economic development travel and tourism and education sectors grew the pr division and staff by managing department budget and goals leading client presentations for new pr business pitches and rfps and developing a media training program collaborated with multiple teams within the agency to integrate marketing efforts with pr and was appointed to an agency associate team to assess and raise awareness of important interdepartmental issues and development initiatives to the senior partners publicist director of marketing jan to jan company name － city state a private agent and lawyer representing the careers of select professional athletes served as primary media contact publicist and image strategist to shape and protect the brand images of world figure skating champion michelle kwan and olympic gold medal gymnast mary lou retton managed all details of public and media appearances including tv appearances book tours photo shoots press conferences and commercials and developed all marketing collateral videos media kits book excerpts scripts and speeches successfully pitched michelle kwan for people magazines most beautiful issue and two issues of sports illustrateds exclusive fathers day issue director of public relations jan to jan company name － city state a special events company of fulltime employees and volunteers who producing michigans two largest civic events americas thanksgiving parade and the international freedom festival fireworks each attracting well over a million people education master of science administration business marketing central michigan university － city state administration business marketing bachelor of applied arts journalism public relations broadcasting journalism public relations broadcasting skills photo advertising agency book brand strategy brand development budget bi business strategies c cisco community relations conferences client clients special events financial fireworks government hp image logo managing market planning marketing market marketing collateral marketing communications media relations media training messaging exchange network positioning presentations press pr processes producing profit public relations publicist rfp scripts speeches strategist strategic marketing tv web site development and content web site content professional affiliations national association of women business owners public relations society of america adcraft club michigan festivals events association international festivals events association | 20 |
video director east coast video for enterprise brands summary athletics have always been an integral part of my life in one way or another after years of using my physical fitness to supplement the successes of my previous career choices the decision to bring fitness to the forefront of my life is one that would satisfy my desire to not only continue to foster a personal healthy lifestyle but also to allow a greater platform for sharing my discoveries of healthiness with others highlights passionate about learning take pride in sharing accurate information reliable hard working physically fit excellent problem solver approachable accomplishments bicycled across north america may 14th to july 4th start new jersey end san francisco experience video director east coast video for enterprise brands jan to aug company name － city state developed better interpersonal skills while directing highly accomplished business individuals producercinematographerlead editor may to apr company name － city state demonstrated my drive work ethic and ability to learn new skills quickly by establishing my own company while keeping it profitable for six years manager of fine arts jan to may company name － city state demonstrated ability to multitask and stay focused by managing multiple projects at a time and always finishing before deadlines education bachelor of arts electric bass berklee college of music － city state us graduated cum laude most improved electric bassist skills cpt certified with nasm adult and pediatric cpraed | 22 |
personal stylist womens designer summary eager to work in a fastpaced customer focused environment driven to expand sales volume by utilizing developing technology proficient at understanding client needs and collaborating on a creative vision to exceed expectations and deliver results conducive to cultivating relationships and growing business skills microsoft office word powerpoint excel experience personal stylist womens designer to company name city state leverages knowledge of design and brands to create a personalized experience to individual clients based on dressing concerns nurtures relationships by creating impactful appointments accompanied by planned followups effectively time manages consultations with future clients while servicing those within the store utilizes internal digital application wardrobing clients on their terms implements communication templates via text and email regarding selling campaigns and customer rewards incentive programs integrates tools to improve customer retention and achieve significant level of designer selling volume sales associate via c department to company name city state relocated personal clientele to a competitive top volume door profited in business development in an elevated womens designer department effectively time managed customer service to create a personalized experience while maximizing sales volume regularly attended product knowledge seminars allowing delivery of service at the highest level initiated conversations with management when unexpected problems arose to ensure future success amongst the team and client relationships sales associate savvy department to company name city state successfully assisted customers in choosing outfits that were consistent with needs and budget developed relationships to offer value to the customer experience increased sales volume by suggesting additional items at point of service advanced visual presentation of merchandise on the selling floor adapted numeracy skills when conducting transactions with customers team member to company name city state delivered friendly and prompt service to customers managed stock levels to prevent shortage of items contributed to maintaining company integrity during each transaction performed as a training mentor and shift lead during critical times achievements net sales volume own your business chart exceeding expectation crosssell reporting exceeding expectation personal stylist years quarterly top tier volume quarters quarterly pacesetter volume quarters yearly pacesetter volume years customer service all star years education and training bachelor of arts business administration marketing california state university fullerton city state | 1 |
business development consultant summary experienced in all aspects of sales cycle from business development prospect pipeline building lead creation and close experience to current business development consultant company name － city state initiated and closed sales for a large independent insurance agency in western wisconsin used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns managed customer accounts built lasting relationships with customers and grew account base within territory to pc producer and sales agent company name － city state initiated and closed sales for a large independent insurance agency in western wisconsin used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns managed customer accounts built lasting relationships with customers and grew account base within territory to sales representative company name － city state initiated and closed sales for a commercial and residential roofing contractor established positive relations with customers and developed a timeline for project completion arranged delivery of materials availability of labor and managed projects through completion education may bachelor of arts liberal arts environmental studies geography university of minnesota duluth － city state liberal arts environmental studies geography skills agency delivery insurance materials policies roofing selling sales | 5 |
consultant summary human resource professional highly effective at incorporating creative leadership skills to achieve business objectives directs projects that improve efficiency while meeting deadlines and budget requirements human resource professional highly effective at incorporating creative leadership skills to achieve business objectives directs projects that improve efficiency while meeting deadlines and budget requirements highlights budgeting and forecasting employee relations compensation administration affirmative action compliance osha inspections employment law knowledge process improvement risk management accomplishments developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging experience to current consultant company name － city state reviews federal and state laws to confirm and enforce company compliance wrote iso level hr instructions for employee in and out processing works with seniorlevel management to create fair and consistent hr policies and procedures manages all salary changes stemming from merit increases promotions bonuses and pay adjustments career development program director community outreach volunteer works closely with members in all aspects of their job search including preparation of resumes interview techniques participating in mock interviews and job search strategies identifies and connects clients to potential jobs schools military or other training programs for participants performs mock interviewing professional online image consulting and general business competency training to compensation and benefits specialist company name － city state designed and introduced the organizations first formal workplace accommodation process and procedure implemented the organizations first results based wellness incentive campaignproduced over roi within first year reduction in absentees turnover and overall health of the employee population responsible for million departmental budget with multiple vendor relationships leading employee resources groups of up to staff members reengineered multi faceted hr communication channels and strategy including web based solutions total rewards statements and online enrollment incorporated diversity focus in benefits programs and policies created extensive health management programs to increase engagement and drive down cost with evolution toward outcome based programs developed and implemented overall benefits strategy by adding several employee wellness activities and events at no cost consolidated several medical plans resulting in improved benefit levels reporting satisfaction and a reduction in annual expenses to commercial relationship manager company name － city state responsible for retention ingroup growth and the sale of new products and services into existing accounts researched departmental systems to improve business process improvement resulting in 300k yearly saving led team in overall sales efforts including small business calls outbound sales hosts sales events and other networking seminars created team building activities to strengthen and enhance interpersonal communication utilized multiple learning methods and technologies to deliver client training sessions including in person classroom virtual classroom selfstudy and phoneconferencing to benefits specialist company name － city state counseled employees and management on leave of absence policies and procedures to ensure employees had all appropriate information including interpretation of multi state and federal laws cobra fmla hippa ada etc liaison between the policyholder and the standard responded to claim and coverage inquires including verifying appropriate premium administration developed effective relationships with human resources benefits and payroll staff throughout the policyholders business units to ensure a positive customer experience for the employer and employee participated in the development of the employee module for hr intranet which allowed employees to access hr policies and be informed regarding important benefit and policy changes utilized project management skills for implementing online employment application and benefits enrollment and a paperlessscanning filing system education master of arts human resource development webster university － city state human resource development bachelor of arts mass communication xavier university － city state mass communication mba finance university of missouri columbia － city state affiliations certified facilitatorlook good feel betteramerican cancer society shrmkc alpha kappa alpha sorority incorporatedexecutive officer publicityearned national award for online and print content of chapter community service events board of trusteest pauls episcopal day schoolcurrent skills ada benefits budget business process improvement interpersonal communication consulting client clients employee relations filing focus human resources hr image interpretation team building legal compliance director access works networking organizational development payroll policies project management reporting risk management sales scanning seminars staffing strategy strategic planning phone training programs vendor management | 11 |
director of business development professional summary extensive experience in ltac marketing in a hospital setting ability to build strong rapport with physicians patients families case managers and health care community managed and lead team of clinical admissions and marketing liaisons and efficiently communicated patients needs to clinical staff expert in planning and executing marketing strategies to build relationships in new territories and increased referral sources track record of consistent growth in census of hospital through demonstrating strong professional relationships with referral sources and turn potential referrals into admissions self driven and innovative with a strong desire to compete with other ltachs to increase hospital census high recommendations by leading physicians based on performance and work ethics highlights excellent interpersonal communication skills with the ability to keep professionalism confident public speaker highly motivated marketer patient care oriented increasing and securing walkin tours for patients families and catering to their needs cultural awareness and sensitivity towards patients and physicians trained by physicians and nurses to evaluate patients charts and make recommendations for ltac based on diagnoses proven ability to manage marketing team and yielding results strategically develops marketing plans track record of financial management by efficiently using budgets to organize networking events company functions and annual galas effectively influences team members by showing motivation and drive to perform understands and explains the continuum of care model to patient families clinical knowledge in identifying ltac patients with proper diagnoses and treatments experience to director of business development company name － city state managed and lead by example a team of qualified marketing and clinical liaisons and showed steady increase in census and market presence accomplishments opened doors to new acute care hospitals that are now responsible for of new ltac admissions each month for instance angletondanbury medical center brazosport regional medical center university general hospital and memorial hermann medical center brought on board several new physicians that specialize in the needs of long term acute care patients this resulted in the higher referrals from the acute care hospitals by these certain physicians and increased total number of admissions record rate of admissions and discharges beyond day stay at the ltac highest census to date since the opening of the establishment at over for a continuous streak of days designed a processing system of new referrals which cut down the processing time of referrals from hours to hours or less with over referrals that turned in to same day admissions designed and printed a new and improved ltach evaluation status sheet for patient charts which communication the status of referrals to the case managers and physicians efficiently so that they dont have to follow up constantly with the admissions staff over the phone designed and uploaded a new company website that enables patients to do virtual tours sign consents and view the directions to the hospital on the web in addition it is much more visibly pleasing compared to the older website and offers detailed information on private health care insurances accepted by the hospital and explains the services offered by the hospital including the continuum of care model designed and rented a fullsize cbs billboard for over one year in the sugar land on hwy and hwy intersection to increase the market presence in the community catered special needs patients and their families with their requests in order to secure admissions for instance halal or kosher meals allowing only one family member to stay with the patient for the duration of stay etc initiated the tradition of annual company gala in which the doctors who actively contributed in the hospital referrals were recognized and presented with award and gifts this also soon became a sought after event by the case manager and social workers to attend as it is a one of a kind evening where guests are entertained with dances live singing performances five course dinner and an open bar awards atrium medical center certificate of recognition for outstanding performance january education bachelors of science interdisciplinary studies university of houstondowntown － city state united states interdisciplinary studies courses entails different areas of studies to provide a well rounded education that can be applied to many careers coursework included communication psychology economics and humanities minor in political science associate of arts general studies houston community college system － city state united states houston community college system honors gpa member of phi theta kappa general studies galveston college － city state united states galveston college deans list for extraordinary academic performance photograph and article featured in galveston county newspaper for excellent athletic performance in surfing course while earning college credits languages english hindi india and urdu pakistan references abdul hannan khan md pulmonologist internal medicine years of experience dr naveed umer farooq md infectious disease years of experience dr suleman lalani md internal medicine years of experience dr sarfaraz aly md internal medicine infectious disease medicine years of experience tana healy mba rn ccm director of case management west houston medical center edna takahashi rn icu case manager west houston medical center afsha dawwa rn case manager methodist hospital medical center rachael wheaton lvn tomball nursing and rehab center note please use the alias jj for verification clients west houston medical center methodist sugar land hospital st lukes hospital sugar land memorial hermann southwest hospital angletondanbury medical center brazosport regional health system skills networking health care patient evaluation medicare structure sales and marketing personal communication extensive knowledge of it operations and management | 5 |
sous chefline cook summary qualityfocused and efficient cook adept at preparing and plating food in high energy fastpaced kitchens i am seeking to use my culinary skills to prepare a special variety of dishes in a professional rewarding environment highlights focused and disciplined works well under pressure high volume production capability ability to handleresolve problems reliable punctual and committed to customer service i have basic knife skills knowledge of preparation of various food items plate presentation skills sandwich preparation experience welltuned palette accomplishments i played a key role in the successful physical inventory of million dollars worth of product with an accuracy difference of experience december to august company name city state sous chefline cook persistently strive for continual improvement and work cooperatively as a team member set up and performed initial prep work for food items such as soups sauces and salads set up and performed initial prep work for catered food items such as hors doeuvres salads and entrees have worked numerous positions on the line including such stations as saute fryer salad and flattop correctly and safely operate all kitchen equipment in accordance with set guidelines successfully execute menu with highest quality and consistency standards during highest volume hours helped develop a variety of menu items catering to customers with food allergies and diet restrictions such as glutenfree and vegan items executed various kitchen stations and assisted with meat fish saute or pantry instructed cooks and other workers in the preparation cooking garnishing and presentation of food may to december company name city state food expediterfood runnerbusser established and maintained open collaborative relationships with the kitchen team quickly and courteously resolved all guest problems and complaints always displayed a positive and friendly attitude towards customers and fellow team members controlled the flow of finished dishes to guests tables controlled the clearing and resetting of tables with the utmost efficiency set up numerous small and large catering functions january to april company name city state pickershipping selected products for specific routes according to pick sheets unloaded picked staged and loaded products for shipping received incoming shipments and reviewed contents against purchase order for accuracy followed proper selection procedures as established by the company transported goods from racks shelves and vehicles worked at a rapid pace to meet tight deadlines conducted monthly quarterly and yearly inventories of warehouse stock october to december company name city state stocker handled products and equipment in accordance with safety and sanitation guidelines greeted all customers arranged and stocked department displays gave every customer immediate and undivided attention offered product recommendations when appropriate monitored upc codes april to october company name city state seasonal laborer interacting with clients at job site replacement of pool liner general maintenance of pool pump filter and pool plumbing line system opening and closing of clients pools keeping and managing inventory of parts and tools necessary for every job june to april company name city state kitchen crew cleaned work areas tables and kitchen equipment performed dishwasher duties washed peeled cut and seeded fruits and vegetables cleaned up spilled food broken dishes and emptied trash october to january company name city state mobile phone consultant described merchandise and explain operation of merchandise to customers computed sales prices total purchases and processed payments maintained knowledge of current promotions policies regarding payment and exchanges and security practices placed special orders and called other stores to find desired items operated a cash register to process cash check and credit card transactions replenished floor stock and processed shipments to ensure product availability for customers march to october company name city state food beverage attendant loaded dishwashers and handwashed items such as pots pans knives kept drink stations clean and ready for service performed cleaning and stocking duties in establishments stocked and rotated products stocked supplies and paper goods in a timely basis took orders from patrons for food or beverages used all food handling standards communicated with customers regarding orders comments and complaints education east pennsboro high school city state diploma certifications i am cpraed certified through the red cross skills cpr critical thinking customer service customer service skills cycle counting inventory inventory management leadershipskills leadership skills microsoft office quality receiving sales shipping supervisory skills tables additional information authorized to work in the us for any employer | 22 |
sales summary account manager focused on maximizing sales by managing all accounts systematically and logically believes consistency and dedication build the most successful business partnerships excel at building a loyal customer base to achieve both short and longterm organization sales goals highlights superior communication skills cheerful and energetic effective team player staff training and development resolutionoriented dependable and reliable accomplishments responsible for training new employees in all aspects of distribution and sales ensured one hundred percent compliance with all company rules and regulations established new accounts and client interaction monitored sales goals and expectations for multiple brands improved product placement at both on premise and off premise accounts managed quality assurance for all products within distribution maintained files for all individual accounts and products increased sales through effective customer communication experience sales september company name － city state responsible for implementing all businessbuilding and relationshipbuilding expectations with uniquely assigned accounts and customers consistently met and exceeded department expectations for productivity and accuracy levels recommended and helped customers select merchandise based on their needs informed customers about sales and promotions in a friendly and engaging manner answered customers questions regarding products prices and availability collaborated with colleagues to exchange selling strategies and marketing information collaborated with members of other departments to complete sales transactions shared product knowledge with customers while making personal recommendations city manager april to september company name － city state successfully managed the activities of team members developed implemented and monitored programs to maximize customer satisfaction interviewed hired and trained new quality customer service representatives addressed negative customer feedback immediately resolved customer questions issues and complaints coordinated with airport vendors regarding fueling and catering logistics determined flight closeout times and completed and verified flight forms senior corporate travel consultant september to april company name － city state planned travel arrangements for executives and staff received and screened a high volume of internal and external communications including email and mail collected customer feedback and made process changes to exceed customer satisfaction goals made reasonable procedure exceptions to accommodate unusual customer requests provided accurate and appropriate information in response to customer inquiries addressed customer service inquiries in a timely and accurate fashion built customer loyalty by placing followup calls for customers who reported product issues passenger service agent january to september company name － city state h communicated with customers daily h committed to the assistance and support of others while maintaining a cheerful and helpful attitude h trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities h provided superior customer service and work quality while demonstrating attention to detail flexibility and innovation in resolving problems possess effective communications skills and work well with others at all levels h dealt tactfully and effectively with difficult customers h experienced in both customer service and supervisory positions h worked closely with the inflight flight dispatch maintenance and customer service departments through the operations positon to meet the needs of the customers h experienced in handling emergencies flight delays diversions and other related incidents h handled incoming and outgoing communications aircraft flight guards and initiated overdue actions h handled timesensitive freight general goods hazardous materials and government shipments h successfully completed civil aviation security course conducted by faa h assured flight safety during winter operations through deicing certification and training education communications west virginia state university － city state united states air force air national guard － city state received honorable discharge from service communications george washington high school － city state gpa assisted with organizing and participating in various community service projects involved in several athletics programs assisted with organizing and participating in various community service projects involved in several athletics programs skills air force attention to detail interpersonal and communication communications skills oral communication creative problem solving customer relations customer service government innovation inspection leadership materials problem solving public safety public speaking quality safety sales supervisory supervision technician | 10 |
branch manageroperations manager summary skilled at identifying customer needs and presenting appropriate company product and service offerings demonstrated ability to address customer concerns analyze situational elements and provide effective responses and solutions proficient skills to communicate orally and in writing expertise in resolving escalated customer service issues proficient with microsoft office suite knowledgeable and innovative finance sales and marketing professional whose success is based on integrity exceptional customer service efficiency and ambition experience branch manageroperations manager april to june company name － city state i have taught a variety of bankingrelated courses for adult continuingeducation classes affiliated with alvernia college and reading area community college i have years of experience as the accountantbusiness manager for fleetwood bible church and was responsible for the management of a annual budget using excel i created and maintained detailed financial accounting and reporting forms and documents i prepared all cash receipts and cash disbursements maintained and prepared financial statements for church board and congregation review and maintained all loan and deposit banking relationships i was responsible for payroll preparation for all staff taxes records federal filings i am proficient with word and excel and can quickly learn and use other software systems i also have had years banking experience in the fields of credit investigation and approval and branch management assistant to the manager of the retail loan credit department reviewed incoming loan applications to verify accuracy and compliance with both bank and government procedures and regulations supervised the credit investigation process to maintain appropriate verifications and documentation responsible for the review and approval of the completed applications attended settlements as the bank representative to provide professional customer service to new mortgage customers and realtors served as the banks representative for pmi providers settlement agents realtors and bank customers monitored banks procedures and practices for compliance with secondary market requirements worked on support group that prepared a mortgage howto manual to be used as a reference for all bank loan originators and processors to provide stepbystep direction for various mortgage types including conventional construction investment and government loans for several midsize branches new business development collection and review of required credit documentation for commercial customers analysis and review of these commercial accounts ensured staff provided excellent customer service for both potential and existing bank customers claims arbitration specialist january to january company name － city state review and analyze unsettled claims to determine suitability for submission for arbitration investigate facts of loss evidence and documentation to understand claim occurrence prepare contentions and evidence to present to arbitration forums to demonstrate most effective and compelling case for insureds interest and complete all online documentation and filing requirements review and respond to all electronic and mail communications concerning arbitration submissions amend and respond based on counterclaims presented by the thirdparty carrier prepare and provide any additional documentation required provide instruction and coaching to claims handlers on various aspects of arbitration procedures and requirements prepare monthly reports for management concerning arbitration submissions amendments and decisions communicate with policyholders to provide current status of claim processing as well as address potential decisions and outcome results exceeded projected production goals for claims analyzed and arbitration cases submitted submissions per week surpassed successful arbitration decision results compared to corporate colleagues and industry standards applicant cases respondent cases serve as jobshadow contact for new arbitration specialists provide overview and instruction for claims handlers needing improved knowledge of arbitration procedures and practices claims subrogation supervisor may to march company name － city state oversee seven claim handlers and provide instruction coaching and supervision to promote optimal performance by directreports and to assure excellence and competence in customer service provided determine team objectives and formulate implement actions to encourage performance and development of team members review and assign subrogation files as appropriate serve as onelevelup contact for customers requiring enhanced skill and handling prepare weekly and monthly reports for management concerning performance of staff completion of goalsobjectives and solutions to problems work together with other supervisorsmanagers for development of departmental objectives and resolution of issues concerning broader aspects of the team and department functions provide support to other teams and new hires subrogation claims representative april to may company name － city state review and analyze assigned claims to determine required actions for subrogation communicate with customers and other insurance carriers to negotiate and produce the most effective settlement and to provide appropriate representation for the company cooperate and coordinate with other team members on related claims and other teamrelated issues provide input for disputed resolution of issues involving my team as well as wider departmental concerns office supervisor bookseller april to april company name － city state supervise all cash operations of the store prepare cash registers for daily operation reconcile sales reports with cash totals prepare daily bank deposits monitor and prepare staff time card submissions anticipate and meet customers needs and provide professional helpful service be familiar with inventory store layout and procedures to anticipate and provide superior customer service in all areas of the store education bachelor of arts psychology kutztown university － city state usa psychology interests professional claims adjusters license university of florida orlando floridacontinued additional information professional licenses and affiliationsprofessional claims adjusters license university of florida orlando floridacontinued skills accountant arbitration banking budget cash receipts cash registers coaching credit customer service excellent customer service customer service direction documentation filing financial accounting financial statements forms government instruction insurance inventory layout market excel mail word new business development payroll processors reading reporting retail sales reports settlements shadow supervision taxes | 21 |
teacher professional summary microbiology with emphasis in foods food protection specialist master of science experience in university teaching in areas quality and foodsafety food microbiology microbial toxicology environmental and industrial microbiology research experience design of based biodegradable packaging whey protein incorporated as controlling lactic acid bacteria listeria monocytogenes in smoked salmon applied conycit project d04i153 fondef chile antimicrobial films and lactic acid bacteria with potential use in the industry experience in implementation of plans and programs and safety management systems in food companies gmp haccp training and education to food handlers internal quality auditor statistics management tools applied in the industry for quality control experience in application of lactic acid bacteria lab of interest to industry and application of bacteriocins in foods core qualifications master of science mention microbiology food protection specialist microbiology emphasis in food graduate training competency curriculum development department internal quality auditor diploma under the iso university austral of chile valdivia chile university of pamplona pamplona colombia university of pamplona pamplona colombia university of santander udes bucaramanga time intensity th hs industrial university of santander colombia th hours experience teacher to company name city state teacher department of microbiology science faculty pontificia universidad javeriana bogotá colombia currently teacher self record qualified support and accreditation purposes of industrial microbiology and program monitoring industrial practices udes university of santander bucaramanga colombia january to july teaching head of microbiology laboratory department of biology faculty of science and engineering university of boyacá tunja colombia first half of food service intervening in the xx central american and caribbean games in cartagena colombia june and july teacher department of microbiology school of basic sciences university of pamplona colombia first half of 200o director department of microbiology with emphasis on food school of basic sciences pamplona university pamplona academic first and second half of and teacher department of microbiology with emphasis on food school of basic sciences university of pamplona colombia academic first and second half of education high school diploma micriobiology universidad de pamplona city state colombia magister science microbiología universidad austral de chile city state chile master en science menthion microbiology university austral of chile professional affiliations colombian association of science and technology of foods acta publications daniel rubio gustavo barbosa ana karina carrascal deyci rodriguez national health profile of raw milk for direct human consumption in colombia ministry of social protection and health colombia risk assessment of listeria monocytogenes in meat products cooked in colombia d national health institute address surveillance and risk analysis in public health risk analysis branch immediate response and public health risk assessment group on food safety expert currently in public consultation amortegui j rodriguez a rodriguez d carrascal a meléndez a almeciga j sanchez o characterization of new bacteriocins from lactobacillus plantarum le5 and l24 isolated from ensilate corns vol issue pp rodriguez d moreno h orjuela s lopez l use of antimicrobials films in the meat factory porcicultura colombiana disponible en evaluation in vitro of antimicrobial film from protein isolated whey wpi against listeria monocytogenes memories 16th world congress of food science and technology xvii latin american seminar of food science and technology alaccta iufost available in b h orjuela m s sepúlveda l y rodriguez c d perfil de riesgo bacillus cereus en alimentos listos para consumo no industrializados de salud unidad de evaluación de riesgos para la inocuidad de alimentos ueria colombia rodríguez d y schöbitz r película antimicrobiana a base de proteína de suero lácteo incorporada con bacterias lácticas como controlador de listeria monocytogenes aplicada sobre salmón ahumado revista biotecnológica en el sector agropecuario y agroindustrial universidad del cauca facultad de ciencias agrarias issn vol disponible en piñeros o useche y rodriguez d huertas l castellanos e peña a benavides y botero i evaluación de la calidad microbiológica y parámetros fisicoquímicos del queso fresco artesanal distribuido en la ciudad de tunja colombia revista argentina de microbiología buenos aires argentina vol 118pag comunicación en congreso disponible en presentations v congresso de microbiologia industrial pontificia universidad javeriana ponente skills microbiología director general directora industrial jefe de laboratorio acta bpm bpm business process management c carne de cerdo carne porcina control de calidad data mining farmacéutica farmacéutico iso iso manipuladores microbiologia producción programación química químico sas seguridad toxicología tutor vigilancia | 3 |
automobile transporter professional summary dedicated responsible class a driver with a clean drivers license selfmotivated and customerfocusedexceptional leader talented at leadership communication and management skills excellent team player with over years of experience in the military and trucking industrytalented mechanist tech with more than years of experience developing and executing maintenance programs excellent troubleshooting skills areas of expertise include mechanics technology and management key skills quality control osha regulatory compliance dependable independent worker clean dot good at following instructions solid communication skills strong organizational skills strong work ethic team player timely project completion work experience current company name － city state automobile transporter conducted daily dot pretrip inspections according to a set checklist hooked and unhooked trailers from the tractor coordinated daily delivery schedules based on customer schedules peak delivery times and alternate routes perform emergency repairs including service hydraulic system maintain accurate records such as vehicle logs records of cargo and billing statements in accordance with regulations obeyed traffic laws and followed established traffic and transportation procedures transported freight from origin to destination in a safe and timely manner company name － city state drivercar hauler coordinated daily delivery schedules based on customer schedules peak delivery times and alternate routes conducted daily dot pretrip inspections according to a set checklist maintained records required for compliance with state and federal regulations interacted with customers and vendors in a friendly and timely manner transported freight from origin to destination in a safe and timely manner checked load accuracy and stability before each trip picked up customer loads in a timely and accurate manner maintained telephone and radio contact with supervisor to receive delivery instructions conducted emergency roadside repairs including changing tires replacing light bulbs and installing fuses and tire chains recorded expenses and maintained receipts company name － city state independent contractor facilitated successful internal and external audits through sound and thorough documentation composed effective accounting reports summarizing accounts payable data posted receipts to appropriate general ledger accounts reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account balanced monthly general ledger accounts to accurately record cost and month end accruals supervised invoice processing purchase orders expense reports credit memos and payment transactions process accounts payable for employees entered financial data into the company accounting database to be verified and reconciled tracked financial progress by creating quarterly and yearly balance sheets streamlined bookkeeping procedures to increase efficiency and productivity developed monthly quarterly and annual profit and loss statements and balance sheets performed periodic budgetingmodeling to project monthly cash requirements drove car transporter applying knowledge of commercial driving regulations in order to assure prompt delivery to dealerships verified the contents of inventory to match bill of lading forms maintain driver log company name － city state drivercar hauler transport automobiles from manufacturing plant to the dealership worker directly with training departments cosignees and management to achieve on prompt deliveries new and preowned vehicles perform emergency repairs including service hydraulic system maintain accurate records such as vehicle logs records of cargo and billing statements in accordance with regulations obeyed traffic laws and followed established traffic and transportation procedures trained new drivers company name － city state drivercar hauler coordinated daily delivery schedules based on customer schedules peak delivery times and alternate routes obtained and maintained proper delivery authorization and pickup documentation conducted daily dot pretrip inspections according to a set checklist loaded and unloaded trailers with mechanical freight handling equipment delivered personal vehicles to homes and places of business within established time frames interacted with customers and vendors in a friendly and timely manner company name － city state driver safely loaded and unloaded deliveries according to size of load and content description transported deliveries locally and over the road managed discrepancy documentation for incoming shipments submitted all delivery documentation in a timely manner maintained a daily legible dot log book and submitted corresponding documents completed basic maintenance such as minor repairs to keep vehicle neat and running properly reported all accidents damage and malfunctions involving company equipment to management inspected the truck for defects and safe operating condition before during and after trips established and maintained excellent customer relationships answered customer questions regarding delivery promptly and accurately loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions company name － city state aviation machinist mate supervised the creation and validation of antiterrorism plans on all ships developed and led training programs in preparation for combat operated and maintained communications equipment documented and processed classified materials recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements guided and coordinated units force protection programs to meet fleet requirements planned and briefed personnel on missions established and commanded field communication operations routinely checked measuring equipment to resolve testing problems monitored production operations for compliance with specifications and promptly reported defects discarded and rejected products materials and equipment that did not meet specifications worked within flight operations to maintain a culture of safety with efficient procedures prepared and filed flight plans both domestic and international utilizing all available resources and aircraft capabilities for maximum efficiency ensured that all aircraft operational matters were within manufacturers faa and company limits including fuel loading weight and balance and performance measures coordinated communication between air traffic control and maintenance personnel performed and supervised airfield management activities monitored gauges warning devices and control panels to verify aircraft performance and to regulate engine speed calculated the aircraft weight and balance performance and fuel requirements assisted with the safety risk management srm process announced and demonstrated safety and emergency procedures specialized training road master truck driving school － city state united states truck driving gpa gpa class a cdl license road master truck driving school city state class a commercial driver license cdl credentials twic card | 13 |
business development manager vp executive profile ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives builds and retains high performance teams by hiring developing and motivating skilled professionals skill highlights multiunit operations management change implementationproject management relationship and vendor management call centerdialer operations underwriting strategic planning operational risk core accomplishments operations management managed multisites and units fte handled multiple functions related to customer care collections loss mitigation risk foreclosure and underwriting staff development launched wellreceived program of professional development courses for all staff mentored and coached employees resulting in a increase in productivity project management created policies and procedures for external vendors initiated audit checklist for vendors resulting in decrease in their average turn times and increasing overall quality by in one year partnered with law firms judges ny city mayors office ny city bar gse and housing counseling attorney to institute continued learning education seminar for all court systems in nyc area professional experience company name city state business development manager vp to current spearheaded sales of managemytestscom platform resulting in a million dollar increase in revenue over first six months accountable for sales and overall customer satisfaction spearheaded crossfunctional initiative to achieve new businessincreased profits by in one year through restructure of business line closes new business deals by coordinating requirements developing and negotiating contracts integrating contract requirements with business operations company name city state lending manager vp to led a department consisting of two avps ten managers one business training consultant and fte that consisted of single points of contact and underwriters managed all facets of loss mitigation for private investors within wells fargo accountable for ensuring compliance with pooling and servicing agreements and mortgage backed securities created two specialized teams within unit high impact resolution unit responsible for reviewing and creating solutions for the office of the president foreclosure mediation unit handling all mediations across all investor lines within wfhm this includes private owned fha va fnma and fhlmc ensured compliance with all internal and external audits including occ gcor and investor audits motivated unit to high levels of quality and productionmanaged mediation and vendorrelationship management teams accountable for managing quality and effectiveness of all 3rd party law firms including training and audits reviewed underwriting decisions for all complex loans made within the unit requiring the highest level of authority within wells fargo successfully earned and held e level authority for bank and private wells owned wells fargo financial wells fargo home equity wells fargo pick a pay fnma fhlmc usda va fha and fhlb created state specific policies and procedures in collaboration with project and implementation teams trained mediation program administrators judges and magistrates on mortgage servicing basics to build foundations for new mediation programs across the country represented wells fargo in key legislative meetings in partnership with government relations and legal also appeared in litigated and mediated court cases nationally company name city state collections supervisor ii to responsible for coaching influencing developing and managing team members including decisions relative to performance reviews terminations hires discipline salary actions etc provides quality customer service to internal and external customers ensures compliance and quality standards are met in accordance with internal key indicators and investor requirements liaison between quality controlanalytics department and business unit relating to all key indicator reviews and responses influences performance of the business unit by working as a key member of the decision making management team on strategy and building departmental effectiveness and performance aligns business unit activities to business priorities participates in strategic dialer planning discussions and provides input regarding future direction created global scripting for outbound loss mitigation campaigns participates in hope now initiatives and foreclosure prevention events company name city state customer service and collections supervisor ii to supervised the inbound and outbound customer service and collections call teams initiated monthly employee incentive programs for quality and quantity while managing to a budget monitored phone calls for compliance and possible training opportunities handled escalation calls manage incoming and outgoing calls to customers prepared monthly statistical reports for senior management monitored phone calls for compliance and possible training opportunities reviewed employee productivity on daily basis and motivated staff to optimum performance responsible for all human resource functions such as monthly and annual evaluations salary reviews hiring and terminations played major role in opening two call centers located in rancho cucamonga california and schaumburg illinois managed multiple projects such as updating company policies and procedures developing and testing the website and business continuity plans company name city state loan processing supervisor to analyzed loan application preliminary title report and credit report to determine which supporting documents to order eg voe vom payoff demands subordinations etc analyzed all loan documents for completeness and sufficiency to make a loan decision collaborated with loan officers to clear loan conditions communicating with external parties as necessary at the conclusion of the rescission period deliver file to funding and give approval to fund set up recording with the title company and confirm the recording authorize title to disburse funds and coordinate any check exchanges pull reports to ensure loans are submitted in accordance with state and federal regulations company name city state loan officer to responsible for generating leads via inbound and outbound solicitations assessed prospective customers needs to determine their interest in obtaining a loan and complete loan application developed and maintain business referral sources ordered comparables from appraisers gathered customers documentation for loan approval maintained consistent productivity to ensure the fulfillment of performance standards and goals prepared and provided accurate reports of business development activities education bachelor of arts business administration univerity of pheonix state skills budget business development call center coaching communication skills consultant credit customer service decision making direction documentation equity senior management external audits financial funds government hiring human resource leadership law legal managing mediation meetings office operations management performance reviews pick policies project management quality quality control recording relationship management securities scripting strategy strategic phone underwriting vendor management website | 5 |
impact highlights levelheaded under pressure wpmmicrosoft office efficientkind experience impact october to february company name － city state maintained uptodate knowledge of store policies regarding payments returns and exchanges prevented store losses using awareness attention to detail and integrity worked as a team member performing cashier duties product assistance and cleaning expressed appreciation and invited customers to return to the store assisted customers with store and product complaints guaranteed positive customer experiences and resolved customer complaints recommended selected and helped locate merchandise based on customer needs and desires informed customers about sales and promotions in a friendly and engaging manner stocked and rotated inventory regularly organized the store by returning all merchandise to its proper place replenished merchandise shelves with items from the stockroom to ensure product availability for customers listened to customer needs and preferences to provide accurate advice maintained visually appealing and effective displays for the entire store while also keeping the showroom clean and maintained neat and orderly product displays retrieved alternate items and sizes on request built customer confidence by actively listening to their concerns and giving appropriate feedback delivered excellent customer service by greeting and immediately assisting each customer healthcare specialistcombat medic march to december company name － city state provided life support services during medical emergencies on scene and en route to the hospital maintained a state of readiness and alertness for all assignments collected pertinent information from the patient family and friends medical records and prescriptions rapidly assessed whether life threatening criteria was present and took immediate action initiated plans of care based on patient assessments completed all mandatory education and training classes interacted with patients families hospital staff and the general public evaluated patient care procedural changes for effectiveness actively maintained uptodate knowledge of applicable state and federal laws and regulations effective decisionmaker in highpressure environments frequently commended for maintaining the safety respect and dignity of residents provided treatment within scope of practice as defined by state law coordinated with doctors and registered nurses to develop care plans for patients recorded patients medical history vital statistics and test results in medical records patrolled areas and allowed restricted area access for authorized personnel ensured proper care for victims of domestic violence who presented to urgent care clinic educated patients about their treatments instructed patients and family members on proper discharge care tested patients blood glucose levels evaluated terrain and recorded topographical information crew member february to april company name － city state greeted all customers recorded correct orders and performed cashiering duties including organizing register supplies effectively handled customer complaints and special requests assessed customer needs and responded to questions and worked with customer to resolve issues provided prompt efficient friendly and quality service at all times accurately balanced cash register at all times cleaned restrooms including scrubbing sinks toilets countertops and mirrors uncased new merchandise maintained a positive working relationship with fellow staff and management cleaned and straightened work area gathered and emptied trash and replaced liners greeted all customers recorded correct orders and performed cashiering duties bagged merchandise by following standard procedures hostess january company name － city state assisted coworkers in serving customers cleaned bars work areas and tables cleaned up spilled food drink and broken dishes and removed empty bottles and trash gave suggestions on menu items and info on menu items in regards to customers individual taste and any allergy concerns and thanked customers informed patrons of establishment specialties and features greeted guests and sat them at tables or in waiting areas inspected dining and serving areas to ensure cleanliness and proper setup located items requested by customers communicated with customers regarding orders comments and complaints observed diners to anticipate any additional needs and respond to requests provided guests with menus removed trays and stacked dishes for return to kitchen responded to resident or guest complaints regarding food or service answered questions about menu selections and made recommendations when requested skillfully anticipated and addressed guests service needs regularly inquired about member or guest satisfaction anticipated additional needs and fulfilled further requests continually kept carpets and floor clear of debris maintained a professional tone at all times including during peak rush hours received frequent customer compliments for going above and beyond normal duties facilitated prompt and accurate seating and service of all guests recorded guest comments or complaints referring customers to managers as necessary education high school diploma may jonesboro high school － city state afjrotc drill team commander and logistics personnelorchestraadministrative office aidechess club certifications cpr certifiedalways willing to learn something new skills administrative ambulance basic cpr certified first aid inventory life support logistics microsoft office office personnel fast learner sales statistics tables wpm | 6 |
accountant summary financial accountant specializing in financial planning reporting and analysis within the department of defense highlights account reconciliations resultsoriented financial reporting critical thinking accounting operations professional analysis of financial systems erp enterprise resource planning software excellent facilitator accomplishments served on a tiger team which identified and resolved general ledger postings in deams totaling 360b in accounting adjustments this allowed for the first successful fiscal yearend close for in collaboration with dfas europe developed an automated tool that identified duplicate obligations this tool allowed hq usafe to deobligate over 5m in duplicate obligations experience company name july to november accountant city state enterprise resource planning office ero in this position as an accountant assigned to the defense enterprise accounting and management system deams ero i was responsible for identifying and resolving issues affecting the deams general ledger i worked with teammates from the procure to pay orders to cash and budget to report areas to resolve daily challenges encountered with the deployment of deams to additional customers and when system change requests were promoted to production i supported the testing of scripts patches and system change requests ensuring any anomalies were identified to the deams functional management office for action by the deams program management office andor the system integrator in addition i served on a tiger team designed to identify and resolve general ledger posting differences and supported the development of 360b in accounting adjustments allowing for the first successful fiscal yearend close in these actions also allowed for the reconciliation and closure of fiscal year and accounting adjustments ensuring that all deams fiscal yearend requirements were completed these actions were recognized as critical to the successful review report issued by the air force operational test and evaluation center afotec resulting in the air force receiving the authority to continue with the deployment of deams company name april to june resource advisor city state in this position as resource advisor for the 1st air communications operation squadron 1acos i was responsible for providing financial advice and decision support to the commander i was responsible for coordinating a 6m budget between four funding sources i coordinated with usafe directorate of intelligence usafea2 usafe directorate of air and space operations usafea3 usafe directorate of communications usafea6 and the 435th air ground operations wing to ensure 1acos meets its mission requirements i consistently managed three separate timelines for providing budgetunfunded requirements providing documentation and various reports in the required format for each organization i discussed the outcome of the group and directorate budget meetings providing feedback the same day to the flight chiefs and cc any issue which affects 1acos directly i monitored the defense travel system dts daily and identify orders and authorizations needing approval and provided notification to the appropriate reviewing officials and approvers utilizing dts and the general accounting and finance system i reviewed status reports to identify anomalies in obligations and have identified those orders which require correction prior to payment i provided government purchase card gpc status reports the same day they are requested and in addition communicated with the appropriate cardholders when changes were required to support their program i identified cardholder training requirements and monitored these requirements to ensure all required training was completed in support of this mission critical program i developed guidance for the gpc cardholders on procedures for requesting training for the squadron and in addition i provided answers to cardholder questions on unique or nonstandard issuesconcerns assumed the role of the billing official during my final rating period and completed a self inspection of the program for the management control program zero findings during yearly audit by 700th cons received zero findings company name july to april staff accountant city state in my position as the staff accountant for hq usafe i was responsible for providing accounting and financial oversight and advice to customers throughout the command in support of the usafe comptroller i was responsible for performing ongoing analysis of financial programs to identify negative trends and weaknesses ensured specific weaknesses were corrected and determined whether systemic or repeat issues were identified and adequately addressed i was required to apply a comprehensive knowledge of analysisreporting requirements and data produced to resolve these issues in collaboration with dfas europe developed an automated tool that identifies duplicate obligations by comparing records in the accounting system to the contracting system and provided notification to the funds manager for review and resolution this tool eliminated hours of manual research and results allowed hq usafe to deobligate over 5m in duplicate obligations i was responsible for establishing various performance metrics which ensured effective and efficient use of usafe financial resources i supported the usafefma financial metrics program by collaborating with dfas limestone in the development of an automated tool that provided senior leaders with visibility to any usafe unit that is not in compliance with the established rules and regulations related to the gpc this tool provides management reports that are used to populate the monthly metric charts which are briefed by the usafefma this tool provided the capability for usafefma to collaborate with usafe contracting and developdeploy joint guidance that supports the established air force instruction mandating card suspension for card holders who are not in compliance with required reservation of funds in the entitlement system in support of the gpc i identified and resolved a problem with five gpc accounts that had been rejecting during the automated interface process each month my research revealed that these accounts were rejecting for invalid paying station and required manual intervention by both wing and dfas personnel this not only created rework it delayed the payment of the invoices i partnered with dfas denver corrected the records in the access online accounts eliminating the error condition i identified a method to deliver oneonone training in support of the usafe deployment of the open document analysis oda tool in fmsuite by utilizing defense connect online i provided training remotely virtually eliminating the need to expend funds on temporary duty tdy travel the results of this training produced results that went well above expectations and were noted by the oda program management office company name january to july chief reports branch accounts maintenance and control city state in my position as chief of the reports branch in accounts maintenance control amc i was responsible for ensuring the development and standardization of various managerial and system reports i was responsible for the completeness and accuracy of weekly monthly quarterly semiannual and annual reports my branch monitored errors in the general accounting and finance system gafsbq and ensured corrective actions were accomplished i also ensured fund balances were reconciled and reports were verified prior to release to base activities and higher headquarters limestone reorganized under the high performing organization hpo in january and at that time i was reassigned to amc a directorate which previously did not exist my challenge during that time was to staff my branch implement an aggressive training schedule and ensure the continuity of financial reporting was maintained as we transitioned into the hpo we continued defining the missions and functions for amc for the entire network i participated in biweekly conference calls with standards and compliance in an effort to define missions and functions for amc worked with management in determining ftes needed for the branch i was responsible for developing meaningful performance standards for my employees since this branch and its functions did not previously exist limestone poc for an initiative to eliminate suspense accounts throughout the agency identified suspense accounts not initially targeted formulated strategies to eliminate accounts or requested waivers and participated in plans to modify processes using suspense accounts such as the interfund suspense account these actions provided initial progress towards meeting the department of treasurys mandate to discontinue suspense accounts by february worked with staff to reduce reconciliations from million in february to million in august accomplished this despite loss in experienced personnel and realigning resources to support critical initiatives in accounts payable i orchestrated the transition of reporting requirements for the transportation financial management system tfms workload from dfas omaha to limestone after transition to limestone encouraged staff responsible for these reports to streamline the processes staff automated a completely manual time consuming process thus eliminating potential key stroke errors and manually validating numerous spreadsheets and listings contributor to federal managers financial integrity act fmfia compliance review and establishment of assessable units identified inconsistencies in information provided by staff on foreign currency fluctuation adjustments persisted in getting higher level review of regulatory and policy guidance report of foreign currency fluctuation is now consistently accurate company name february to january chief accounts payable branch city state as chief of accounts payable i was responsible for the overall management of a branch consisting of over employees my four first line supervisors were responsible for establishing priorities schedules and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations we consistently reviewed these areas and made necessary personnel moves based on shifting priorities this was extremely important during the dfas denver directed database consolidations and with the assumption of the air national guard workload workload increased rapidly while staffing increased gradually which dictated frequent priority changes and personnel moves i also worked closely with the major commands supported by dfas limestone strengthening our partnership when workload spikes negatively impacted our customers in december our overaged invoice percentage was nearing and we had a backlog of vendor pay documents exceeding by working with the dfas command client executives and the major command comptrollers i was instrumental in forming a strategy that included soliciting air force personnel assistance in document processing identification of must pay now bills and the formation of special action response teams dedicated to responding to our customers most urgent requirements as a result of these efforts in a three month period we were able to reduce our overaged invoice percentage by and our backlog of documents to no documents over days old thereby minimizing the adverse impact on customer funds i was responsible for providing personnel feedback sessions quarterly and prepared supervisory appraisals of employees performance and potential for advancement partnering with the management staff and employees i was instrumental in establishing employee performance plans that linked employee performance to established dfas strategies and balance scorecard goals in this position as a supervisory accountant i was responsible for performing ongoing analysis of the vendor pay workflow and production to identify negative trends and weaknesses ensure specific weaknesses have been corrected and determine whether systemic or repeat issues have been identified and adequately addressed i was required to apply a comprehensive knowledge of analysisreporting requirements work processes vendor pay system structures and data produced to resolve these issues utilizing my expertise with louis ii data retrieval software i produced adhoc data queries for inhouse and external use by our customers these retrievals were designed to reduce the man hours necessary to perform complex finance and accounting functions by dfas and air force personnel i was responsible for the budget resources necessary to operate the branch in this capacity i prepared budget over execution justifications plan and monitor overtime costs and control supply purchases to ensure the most cost efficient operation possible i was required to respond to inquiries from various sources which include but are not limited to vendors dfas management accounting liaison offices resource advisors and other dfas field sites these inquiries required my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation i participated in video teleconferences conference calls and briefings designed to address customer and dfas management requirements i was called upon to explain in laymens terms dfas policy and procedures with regards to delays in payment due to various reasons i responded to various audit reports and studies ensuring senior management and audit personnel understand particular situations within the vendor pay business process that result in these findings company name february to february chief recon and reports branch city state in my position as chief vendor pay reports and recon branch i exercised supervision either directly or indirectly over employees primarily in the series in grades ranging from gs through gs this responsibility also included supervision of the german local national workers assigned to my duty section i was responsible for planning directing and supervising the activities of the work force in the review interpretation processing and reconciliation of vendor pay and accounting data and the production of timely and accurate financial statement report requirements i participated in the development of branch policies continually reviewing and evaluating the organizational operations work distribution and procedures i coordinated the activities of the assigned functions with those of other organizations to obtain the most effective correlation of financial data directed and provided technical guidance to subordinates in the assigned area assured the timeliness and accuracy of assigned workload planned organized directed coordinated and reviewed the work of subordinates sections ensuring the mission and functions of the division were carried out i managed and realigned resources conducted program analyses and made decisions in accordance with unit cost principles outputs targets and changing budgetary constraints i participated in long range planning goal setting and evaluating the subordinate staff interpreted and clarified branch policies and resolved operational problems ensured efficient utilization and professional development of my staff i was expected to provide reasonable assurance that operations were conducted in compliance with applicable laws and that funds property and other assets were safeguarded against waste loss unauthorized use or misappropriation i ensured continuing and affirmative application and support of dod and dfas policy concerning the equal opportunity and affirmative action programs ensured personnel management within organizational entity under my supervision was accomplished without regard to race color religion sex age national origin or handicap i kept abreast of developments policy issuance and other similar material in the equal opportunity field and fully supported the dod and dfas equal opportunity program i was responsible and accountable for the safety and health of my subordinates i ensured personnel were trained to work safely i enforced safety and health rules corrected unsafe or unhealthy acts and unsafe or unhealthy mechanical or physical conditions investigated mishaps and tool other actions necessary to ensure the safety and health of my employees company name june to february chief accounts payable branch city state i was responsible for establishing priorities schedules and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations this was important during the dfas denver directed workload realighment to the field sites servicing our customers by major command workload increased which dictated frequent priority changes and personnel moves i also worked closely with the major commands supported by dfas limestone strengthening our partnership when workload spikes negatively impacted our customers i was responsible for providing personnel feedback sessions quarterly and preparedsupervisory appraisals of employees performance and potential for advancement as a supervisory accountant i was responsible for performing ongoing analysis of the vendor pay workflow and production i identified negative trends and weaknesses ensured specific weaknesses were corrected and determine whether systemic or repeat issues were identified and adequately addressed i was required to apply a comprehensive knowledge of analysisreporting requirements work processes vendor pay system structures and data produced to resolve these issues utilizing my knowledge with louis ii data retrieval software i produced adhoc data queries for inhouse and external use by our customers these retrievals are all designed to reduce the man hours necessary to perform complex finance and accounting functions by dfas and air force personnel i was responsible for the budget resources necessary to operate the branch in this capacity i prepared budget over execution justifications plan and monitor overtime costs and control supply purchases to ensure the most cost efficient operation possible i was required to respond to inquiries from various sources which include but are not limited to vendors dfas management accounting liaison offices resource advisors and other dfas field sites these inquiries require my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation i participated in video teleconferences conference calls and briefings designed to address customer and dfas management requirements i was often called upon to explain in laymens terms dfas policy and procedures with regards to delays in payment due to various reasons i was required to respond to various audit reports and studies ensuring senior management and audit personnel understand particular situations within the vendor pay business process that result in these findings i was hand selected by the field site director and vendor pay site manager to represent dfas limestone on a team comprised of representatives from all dfas denver field sites to provide training to our air force base level resource advisors during a five week period i provided boot camp training to over base level personnel ensuring resource advisors were familiar with the dfas structure and mission requirements related to funds management company name june to june accountant network assistant team city state as a member of the network assistance team i was required to have an extensive working knowledge of dod accounting systems theory policy and procedures i was consistently called upon to develop and implement procedures consistent with dod regulations coordinated with dfas denver and the omaha field site on the consolidation of the first geographically separated defense accounting office into dfas in my position as a member of the network assistance team i was required upon arrival at each base level defense accounting office dao to provide an inbrief this briefing identified team members the purpose of the visit goals and responsibilities upon completion of the assignment provided a written and oral outbrief outlining the team accomplishments during the visit i provided recommendations to preclude recurring problems and to prepare the organization for consolidation company name june to june supervisor accounts control branch city state i directedsupervised the accomplishment of all financial reports and statements i was responsible for the completeness and accuracy of weekly monthly quarterly semiannual and annual reports monitored errors in the general accounting and finance system gafsbq and ensured corrective actions were accomplished i also ensured fund balances were reconciled to the appropriate audit listings and verified reports prior to release to base activities and higher headquarters i furnished accounting data to base organizations often interpreting and analyzing the data to help funds managers resolve problems and manage their programs more effectively i attended major command majcom and headquarters level workshops to participate and contribute to accounting policy and system changes i provided professional assistance to data automation relevant to processing of accounting and finance data interpreting deficiencies in software based on output products and system related problems i utilized my working knowledge of commercial and government accounting system principles and knowledge of processing centers pcs to review verify analyze and evaluate accounting and finance operations while serving as chief account control i ensured areas of concern were addressed concentrating on problem areas related to the database i analyzed computer output products to determine processing deficiencies they included but were not limited to the open document listing odl operating budget ledger obl allotment ledger al and the accounting and finance workload information management system af wims extract list i provided technical assistance related to policy and procedural changes required as a result of the impending base closure analyzeddeveloped and recommended improved training procedures enabling better use of system procedures ensuring governing directives were followed i evaluated accuracy of accounting records prior to fiscal year closeout ensuring the accounting and finance officer could certify their accuracy as required by regulation examined accounting transactions and documents to ensure they conformed to established accounting policy and principles coordinated and directed fiscal year end conversion for the gafs and integrated accounts payable system iaps education northern maine community college associate accounting city state usa emphasis in business associates accounting city state usa gpa gpa accounting gpa hours quarter attended husson college major accounting semester hours toward bachelors degree professional military comptroller school 6wk managerial accounting i interestedbased bargaining training for management 24hrs auditing methods and concepts organizational leadership 32hrs management development ii 32hrs certifications certified defense financial manager cdfm may interests american society of military comptrollers additional information skills accounting general accounting accounts payable program management | 18 |
preventative healthcare intern professional summary driven and compassionate healthcare professional with experience in both residential and hospital environments accountable and responsible with a strong focus on patient wellness education and training bachelor of science health care management health administration university of alabama at birmingham city state usa member of national society of collegiate scholars high school diploma advanced diploma nansemond river high school beta club health organizations skill highlights knowledge of hmos medicare and medicaid hipaa compliance strong planning skills patientfocused care selfmotivated experience with data entry excellence leadership strong work ethic team player with positive attitude exercises good judgment cpr certified maintains strict confidentiality professional experience preventative healthcare intern january to april company name city state assist the educators in all aspects of this program in physical activity education and nutrition education and in helping to prepare healthy snacks planning coordinating and implementing healthsmart events for the next few months review and make recommendations on the train the trainer manual for community health advisor program evaluated patient care procedural changes for effectiveness cooperated with other health related agencies and organizations in community activities ensured the accuracy of public information and materials jumped in to fill gaps for on call rotation when necessary established and maintained positive relationships with government regulators residents families other area health care providers physicians and community at large revised policies and procedures in accordance with changes in local state and federal laws and regulations contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses such as heart disease diabetes etc observed strict confidentiality and safeguarded all patientrelated information undergraduate researcher january to april company name city state in charge of participants measurements standing weight body weight waist and hip circumferences skinfolds blood pressure arterial carotid heart rate physical exams fitness tests administered directed and coordinated the activities of the agency ensured the accuracy of public information and materials jumped in to fill gaps for on call rotation when necessary observed strict confidentiality and safeguarded all patientrelated information healthcare management intern may to august company name city state assist chief nursing executive with various projects worked with nursing and medical staff to develop policies procedures and practice standards for the nursing department ensure compliance with applicable laws and regulations related to nursing service and healthcare monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained evaluated patient care procedural changes for effectiveness served as liaison between management clinical staff and the community ensured the accuracy of public information and materials actively maintained uptodate knowledge of applicable state and federal laws and regulations provided thorough supervision for daytoday operations of facility in accordance with set policies and guidelines established and maintained positive relationships with government regulators residents families other area health care providers physicians and community at large additional information volunteer university of alabama at birmingham firehouse shelter disabled veterans habitat for humanity service to birmingham marine biology environmental control american red cross blood bank center greater birmingham humane society skills strong leadership skills enthusiastic people person ability to work in a fast paced environment understanding of hipaa regulations strong computer skills | 6 |
store manager summary energetic and versatile professional seeking to utilize and expand existing retail management skills with a growth oriented company professional sales manager with experience coordinating a wide range of business activities in fastpaced sales environment self motivated and experienced in prioritizing projects and achieving results strong understanding of sales merchandising and customer service strategies strong communicator with excellent work ethics and ability to continuously acquire new skills highlights established track record of exceptional sales results goaloriented staff developmenttraining recruiting and interviewing energetic excellent communication skills exceptional multitasker teamoriented accomplishments awarded top sales manager of the year in exceeded sales management goals by on a quarterly basis which led to promotion to district sales manager within months created strategies to grow customer base which resulted in increased monthly sales managed a successful sales team of members who consistently exceeded sales goals each month experience store manager january to january company name － city state responsible for all store operations including hr recruiting training sales and customer service lead team effectively trough period of transition from small to large square footage location with emphasis in maintaining excellent standards and motivate team to achieve kpi goals develop team trough coaching to provide superior customer service to differentiate boutique and attract new customers continue to build a loyal customer base use strong merchandising skills to implement visual directions and drive sales community outreach and fashion shows to achieve kpi and attract new customers j jill the store upscale womens apparel specialty retailer store manager training store manager district manager january to january company name － city state effectively lead motivated and developed store teams to strengthen brand loyalty trough exceptional customer service facilitated ongoing training with team members to successfully drive sales to achieve personal and store sales goals implemented visual merchandising directions and used strong merchandising skills to drive sales controlled payroll and exceeded shrinkage goals supporting company loss prevention program accountable and experienced in all hr processes recruiting hiring performance appraisals coordinated community outreach and supervised quarterly instore events contributed in developing of new store manager training program training followup of new store managers and new store management teams traveled to new markets across the country to assist with new store openings and training of new staff victorias secret upscale womens lingerie specialty retailer shop director regional trainer january to january company name － city state shop director of must win store with annual volume of million provided leadership and direction for staff up to associates including management to achieve must win top stores in company focus on training and maintaining excellent customer service skills motivate team to increase productivity to consistently meet and exceed personal and store goals major visual merchandising set up of promotions and biannual sales maintained payroll loss prevention program and monitored expenditures midwest regional trainer for new management in sales customer service store operations and visual merchandising actively represented stores at conferences and events department assistant manager january to january company name － city state coats suits dresses and lingerie responsible for training and developing a staff of sales associates increase and achieve sales goals trough developing sales techniques and maintaining superior customer service supervised department operations and provided direction including visual presentation and standards developed weekly schedule and managed payroll coordinated instore special events education bachelors degree business management and accounting uvt college of economics － city romania business management and accounting yearly coaching communication team building and visual merchandising seminarwinner of 1st place take award most credit cards opened in a year trough affiliations winner of trough best ads average dollar sale highest increase over lywinner of best upt unit per transaction award trough winner of multiple guest service awards skills bi coaching conferences credit excellent customer service customer service direction special events fashion focus hiring hr team building leadership loss prevention director merchandising win payroll performance appraisals processes recruiting sales trainer | 16 |
floral designer summary i am a retail floral designer who is energetic outgoing and detailoriented i can handle multiple responsibilities simultaneously while providing exceptional customer service i have been in floral sales for years and in other avenues of retail sales for over years i am a driven and resultsfocused professional seeking a position in a company in which i can share my talents experience to company name city state plan arrangement according to clients requirements utilizing knowledge of design and properties of materials or select appropriate standard design pattern cheerfully assisted staff to have a productive and festive holiday season resolve customer complaints regarding sales and service greet customers and ascertain what each customer wants or needs attended sales seminar to learn techniques for increasing sales for each ordersuggestive selling floral designer to company name city state open store in morning filing sales receipts taking phone orders collecting orders from teleflora dove system confer with clients and giving quality customer service regarding price and type of floral arrangement or gourmet fruit basket desired and the date time and place of delivery trim material and arrange bouquets wreaths terrariums and other items using trimmers shapers wire pins floral tape foam and other materials perform office and retail service duties such as keeping financial records serving customers answering telephones selling giftware items and receiving payment inform customers about the care maintenance and handling of various flowers and foliage indoor plants and other items decorate or supervise the decoration of buildings halls churches or other facilities for parties weddings and other occasions itemize and total customer merchandise selection at checkout counter using cash register and accept cash or charge card for purchases attend floral symposiums to learn the latest floral trends for weddings and everyday design design and set up advertising signs and displays of merchandise on shelves counters or tables to attract customers and promote sales floral designer to company name city state worked in a dedicated team of six floral designers being able to multi task between selling designing and answering the phone created floral designs for hospital functions and organized delivery for on time arrival for the event monitor customer preferences to determine focus of sales efforts place prices or descriptive signs on backdrops fixtures merchandise or floor motivated staff to be positive and to give exceptional customer service in a hospital environment take inventory or examine merchandise to identify items to be reordered or replenished stock shelves racks cases bins and tables with new or transferred merchandise education associates degree retail may cape cod community college city state retail cc community college travel and tourism certificate cass floral school floral design certificate skills advertising cash register resolve customer complaints client clients customer service delivery designing filing financial focus inventory materials office quality receiving retail selling sales tables telephones phone type | 1 |
sr business development director accomplishments cyber security classified systems department of defense held top secret secret clearances windows server networks disaster recovery microsoft office applications guest teacher lee county schools career counseling high school and college level low vision support software guide zoom text jaws support classroom lecture training on aviation and commercial business topics ehs tier auditor private pilot professional summary top producing sales professional and expert in the aerospace industry dynamic communicator who consistently exceeds goals and company expectations motivated business developer with solid experience managing all levels of largescale projects including budgeting and administration clientfocused sales representative with years of providing solutions to customers solid understanding of the systems and program areas skills risk management processes and analysis team leadership staff development project management selfmotivated process implementation powerful negotiator extremely organized client assessment and analysis budgeting and finance strong verbal communication team liaison conflict resolution work history sr business development director to current company name – city state manage and develop business relations with insurance marketplace clients sales direct sales team with software sales nationally consult clients to assess technology requirements and advise on software to address their needs lead project management for complete life cycle of software build and customization implemented marketing strategies which resulted in growth of customer base it program manager to company name – city state successfully built the confidence and trust of major companies in xerox software and support through astute assessment of client needs and the development of strategies to meet them raising customer satisfaction ratings from not happy to extremely happy provided product sales support in closing client software purchases resulting in million in sales in one physical year devised and implemented a core process for project management that ensured sustained support eliminated errors and achieved high levels of customer satisfaction managed projects and support teams providing high quality of service to xerox clients in europe and usa installing and supporting scanned invoice data software and international network installation between countries directed a team of in the setup of a complex xerox mailroom in poland networked between countries with a budget of 2m provided project management for full lifecycle enhancement and break fix projects recovering lost revenue quality engineering analyst to company name – city state led training as instructor on six sigma tools and implementation techniques in a classroom setting assisted in preparation of marketing materials for interdepartmental clients implemented six sigma site support for best practice and lead departments in six sigma lean pilot projects on production line and business practices including conducting such process improvements as root cause analysis sales engineer support for rocket engine and jet engine sales for nasa lockheed and us airforce coordinated six sigma best business practicestier auditsenvironmental health and safety planning for rocket engine production and nasa support with configuration management led a team that achieved company gold standard for the development and delivery of a customer focused strategy that consistently achieved error free completion and on time delivery in full consultation with customer to ensure needs were met on time delivery equated to a savings of 5m for the company developed quality management programs to assist internal staff suppliers customers and partners with initiatives to reengineer processes and methods that ensured the attainment of cost efficiency and quality objectives assessed monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines rs engine x hypersonic engine nuclear and electric ion engine rl10 f119 and f135 military jet engines this support included nasa contracts quality engineering analyst to company name – city state played a key role in the advanced projects group radar cross section x and ku band material science methods for ceramic materials with autocad nozzle design for jet engine with infrared applications technical analyst for f f119 engine and f f135 engine ir and radar cross section analysis held responsibility for providing information security support for all classified nispom programs provided department business development consultancy to identify and implement process improvements key design support for computer contractors implementing a classified computing center distributed computer systems analyst network administrator to company name – city state provided computer consultancy and support for more than workstations across counties installed and maintained microsoft windows server networks coordinated and managed computer equipment logistics skills budget business development product sales configuration management consultation contracts customer satisfaction ontime delivery direct sales engineering environmental health and safety information security instructor insurance logistics marketing materials material science microsoft windows radar network installation project management quality management six sigma lean manufacturing education doctor of business administration management dba argosy university city state mba avaition embry riddle university state bachelor of science computer science southern adventist university city state computer science additional information awards achievements process improvement gold site recertification award space shuttle pratt whitney eagle award process improvement gold certification space shuttle eagle award cost saving to company of high performance achievement award f22 f35 tactical fighter jets managed stateoftheart supercomputing facility construction pratt whitney private pilot certificate ongoing certifications certified airman certificate private pilot single engine six sigma | 5 |
it manager highlights customer and client relations advanced troubleshooting techniques project management and tracking windows server and windows xp vista 8d experience it manager december to current company name － city state stabilize and manage infrastructure and applications for corporate and remote facilities create standard hardware and software lists and purchased based on those lists create fiscal year budget for it department perform thorough it audit and proposed various changes based on the audit administer various information technology systems and applications plan and manage information technology projects define and plan employee training programs for internal staff maintain production database applications analyze system performance and make recommendations to management for infrastructure upgrades andor changes reduce system downtime by diagnosing and resolving complex technology related issues negotiate vendor contracts to ensure the correct product at the lowest cost streamlined internal communication platform perform routine vulnerability and risk assessments for company infrastructure perform regular security audits of internal infrastructure and applications implemented voice over internet protocol phone system for entire organization manage corporate website and made necessary edits and adjustments work with various departments to determine technology needs provide end user support to inoffice and remote users senior technical analyst october to december company name － city state manage team of help desk technicians to ensure excellent customer satisfaction and prompt issue resolution for over clients maintain monitor ticket queue for myself and other technicians work with technicians to determine correct issue escalation path administer various information technology systems and applications analyze system performance and make recommendations to management for infrastructure upgrades andor changes maintain consistent communications with client point of contact own complex client help desk and infrastructure rollouts develop detailed technical documentation and processes for the clients work closely with the director of it to develop help desk policies and procedures make technical recommendations to clients based on need and cost act as account owner for select accounts formulate monthly help desk budget and manage accordingly work with team and vendors on technical training needs director of information technology january to october company name － city state manage corporate network and ensure high system availability develop backup and disaster recovery plan reduce system downtime by diagnosing and resolving complex technology related issues administer mpls network between remote locations coordinate construction and configuration of remote offices implement corporate infrastructure monitoring program manage corporate phone and voice mail systems provide quality support to all personnel communicate with presidentceo on all technical matters director of information technology june to december company name － city state manage corporate network and ensure high system availability maintain disaster recovery methods and backup procedures administer local area networks investigate and implement a document management solution manage internal phone switch voice mail system oversee it staff to ensure job expectations are met and train in any deficiencies implement an incident reporting system that allows tacking of issues and their correction in a timely manner formulate departmental policy and procedure documents create annual it budget and monitor all itrelated expenditures research and recommend system development priorities effectively communicate relevant itrelated information to superiors communicate with all departments to ensure all information technology needs are met write technical documentation for hardware and software installation enduser support documents and client pc standards negotiate with vendors to create a cost effective solution for hardware software and maintenance agreements provide endusers with training classes on microsoft office products reduced cell phone bills by and travel expenses by by implementing policy and procedures for each exceeded job expectations with minimal supervision required project manager june to december company name － city state provide leadership and direction to installation team members by investigating the radiology department workflow gathering requirements managing scope and ensuring quality throughout the installation work with the sales team to determine the pacs radiology information systems andor hospital information system needs of the imaging center or hospital coordinate with vendors hospital staff and hospital administration to determine the project timeline aware of hipaa guidelines and their implications throughout the project timeline investigate radiology modalities to determine dicom compatibility andor upgrade needs participate in all aspects of equipment installations communicate feedback to management regarding the needs of the sites develop procedures to deploy client pcs with a standard image and security policies work with help desk team to develop consistent help desk methods and call logging techniques education bachelor of science cybersecurity may university of maryland university college － city state cybersecurity computer information systems august middle tennessee state university － city state computer information systems skills antivirus backup exec backup budget cisco router cisco citrix hardware contracts client clients customer satisfaction database applications database management dell direction disaster recovery document management email employee training ethernet firewall help desk image imaging information systems information technology local area networks leadership linux logging mac director managing exchange microsoft office suite office microsoft office products sharepoint windows nt migration network networking pacs personnel phone system policies processes property management quality radiology reporting research sales software installation supervision switch symantec tcpip user support technical training technical documentation phone toshiba trend upgrades upgrade vpn vista voice mail website windows server workflow | 2 |
table games dealer summary throughout the years ive been trained to give only the best service and customer care it is not only about doing the job right but to make sure the customer is satisfied with their experience ive progressed from a cashier to a waitress to my most recent employment as a blackjack dealer giving me a total of three years experience in customer care however my skills are not limited to this description so im sure ill be the perfect fit for any position available highlights typing speed of wpm powerpoint word access excel photoshop trained to deal blackjack ultimatetexas holdem and three card poker customer service experience and course training cash handling reliable team worker neat clean and professional appearance comfortable standing for long time periods math and language skills delivers exceptional customer service engaging personality excellent multitasker experience table games dealer november to june company name － city state educated customers on game rules and mathematical probabilities of various wagers increased volume and loyalty to the casino by attracting new players and building oneonone relationships with guests took and paid bets and retrieved cards inspected cards and equipment to be used in games to verify proper functioning processed customer transactions involving cash and casino chips calculated change for currency chips vouchers and checks provided excellent customer service for up to players at the same time including their guests serverhostesscashier april to may company name － city state delivered exceptional service by greeting and serving customers in a timely friendly manner facilitated prompt and accurate seating and service of all guests managed closing duties including restocking items and reconciliation of the cash drawer consistently adhered to quality expectations and standards skillfully anticipated and addressed guests service needs delivered exceptional friendly and fast service inquired about guest satisfaction anticipated additional needs and happily fulfilled requests routinely cleaned table linens table settings glassware windowsills carpets counters floors storage areas and service refrigerators correctly calculated charges issued bills and collected payments continually kept carpets and floor clear of debris regularly cleaned host stand and buffet area maintained a professional tone of voice and words at all times including during peak rush hours actively complied with all health department regulations and rectified issues immediately operated and maintained cleaning equipment and tools including the dishwasher and handtable wash stations transported all dirty tableware from dining room to dishwashing area for proper cleaning consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables stocked and maintained silverware linen and condiments provided high quality service serverwaiter february to january company name － city state delivered exceptional service by greeting and serving customers in a timely friendly manner consistently adhered to quality expectations and standards delivered exceptional friendly and fast service inquired about guest satisfaction anticipated additional needs and happily fulfilled requests prepared the buffet and salad bar for dinner service continually kept carpets and floor clear of debris maintained a professional tone of voice and words at all times including during peak rush hours facilitated prompt and accurate seating and service of all guests regularly cleaned host stand and buffet area transported all dirty tableware from dining room to dishwashing area for proper cleaning consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables supported other areas of the restaurant as necessary such as setup cleanup prep work and equipment maintenance stocked and maintained silverware linen and condiments education high school diploma august arkansas city high school － city state gpa awarded a certificate and special edition of the websters new college dictionary by the kansas honors program of the ku alumni association for graduating in the top of my class presidential scholarship january awarded presidential scholarship to cowley county community college for academic excellence presidential academic achievement award all four years awarded a certificate and special edition of the websters new college dictionary by the kansas honors program of the ku alumni association for graduating in the top of my class awarded presidential scholarship to cowley county community college jan for academic excellence gpa coursework in spanish years calculus and chemistry member of debate and forensics club years some associates psychology cowley county community college － city state gpa coursework in ethics computer applications statistics psychology and developmental psychology skills typing speed of wpm word photoshop excel access powerpoint multitasking and organizational training completed course training in customer service and confrontation at first council casino hotel | 14 |
industrial engineering manager professional summary selfmotivated innovative and goaloriented industrial engineer project manager and team leader dedicated to boosting company revenue through exceptional leadership and rigorous cost and schedule control techniques desires the opportunity to revamp processes and procedures and increase efficiency and product quality skills project planning and development strategic planning lean manufacturing and design analytical personable dedicated team player procedure development dependable work history industrial engineering manager to current company name – city state manage and lead an industrial engineering team in support of the wing seal test paint and systems installation build processes lead my team in their daily activities such as production scheduling cycling managing the shop operating rhythm and process improvement implementation resulting in over 5m in cost savings lead team to track metrics and manage major shop recoveries that impact final assembly andor delivery lead team to use lean tools in order to continuously root cause issuesopportunities and drive improvements into the business plan support manufacturing senior managers and wings director in several rate and max readiness projects manage opportunities and risks for recurring and nonrecurring statement of work lead and continue to develop a sustaining employee involvement team that is also 5s industrial engineer project manager to company name – city state responsible for managing complete sine wave fabcell statement of work including mpt developmental sow and work breakdown structure ms project for fabrication division floor beam developmental project for implementation negotiated priorities and schedule in die exercises with cross functional team mpt supplier mgmt program engineering tooling etc integrated with program to perform risk analysis boris etc and then worked to mitigate risks to the program by transferring knowledge and technology for production integration at tal india developedprovided status and metrics to divisional and program executives shared responsibility with fabrication estimating to develop cost estimates for division and program fabrication division focal for tihybrid floor beams faa cert hardware and allowables integrated with smasdt to develop producible test plans as the fabcell sine wave shop ie lead green rooms to make sure all aspects of production are accounted for material component procurement tooling programming me planning etc analyzed value stream including capabilities and capacity to develop interdivisional forecasts schedule commitments critical paths and manufacturing risks to program negotiated with other organizations to utilize equipmentprocess capabilities necessary to complete sine wave fabcell sow loaded and set the priorities in the shop based on participation in developing strategy with all program stakeholders developed schedule mitigation scenarios as part of recovery planning exercises in order to meet high level strategies sole industrial engineer responsible for technology transfer to production in india independently developed statistical models and spreadsheets to analyze data on tolerances throughout the product lifecycle to determine that work statement meets program production requirements participated in design of experiments using dmaic and strategy to obtain the right data and sample size to prove process capabilitieslimitations and production readiness analyzed data to define tooling compensation factors for production tooling participated as a manufacturing producibility representative in a weekly engineering configuration meeting that sets product baseline designs assessed production equipment capacity in relation to takt time as a function of analyzing rate readiness colead product marketing strategy for expanding sine wave structure opportunities to future airframe applications industrial engineer to company name – city state responsible for business strategy and special projects utilizing projectpeople management skills created an integrated system for large package capacityforecast planning for boeings tooling business independently developed and implemented a dynamic daily management and load chart system developed hands on scheduling tools for production management member of auburn site core metrics and south site ie process council that promotes best practices lean focal for ats aiw certification utilized lean projects and ran workshops to enhance customer alignment and engagement ats metrics and systems focal established a shop floor metric package to enable management visibility of actual factory performance developed ie applications for new mes system toolings erp industrial engineering supervisor to company name – city state managed and led a team of industrial engineers in their daily activities shop capacity planningscheduling tooling project management and process improvement implementation responsible for managing the business plan and resource allocation for the ppmo tooling equipment services employees oversaw the project management of the tooling major projects that will do allow the site to achieve our rate increases for and airplanes per month integrated with the max leadership team to develop an implementation plan on how to incorporate and transition to the max using our current facility and platform led the lean steering team and lean strategy for the ppmo to identify and implement process improvements throughout the boeing production system participated as a ppmo leadership team member to develop the strategy vision and priorities for the organization side job bca puget sound ie skill team captain for the industrial engineering puget sound central site managing and continuously improving the skill acquistion development and retention processes industrial engineer project manager to company name – city state december 4th july 30th industrial engineer project manager for the core integration team and interiors responsibility center south carolina project responsible for managing all business and operation functions including staffing training tooling capital equipment baseline statement of work baseline schedules and program management best practices responsible for leading a team of interiors project managers to develop integrated implementation plans utilizing standard processes metrics for executive review and best practices such as rio change management and financial planning responsible for managing all opportunities and risks associated with the implementation of a new interiors facility in south carolina led the interiors project effort all the way from gathering data at initial conception to making a recommendation on an independent sourcing solution through approvals and into getting funding authorization in order to release long lead capital work cross functionally with fabrication and program business operations formally known as pmo on program directives decision memos education mba business administration seattle university city state bachelors of science industrial engineering university of washington industrial engineering project management certification stevens institute accomplishments has led and managed teams of project managers and industrial engineers has worked with employee involvementengagement teams to improve processes in the office and factory floor accelerated improvement workshop certification outgoing personality honest and easy going quick study and very dependable high sense of personal responsibility skills assembly bca business operations business plan business strategy capacity planning change management hardware council delivery design of experiments engineer erp estimating financial planning functional ie leadership director people management mgmt managing product marketing max mes ms project paint process improvement processes procurement production management program management programming project management risk analysis scheduling sound spreadsheets staffing strategy tal vision workshops | 17 |
sales representative summary a customer service representative in the hospitality industry seeking employment with a wellestablished company to further build my experience in thehospitality industry with the skills ive learnt as a medical assistant and also my prior experience in theservice industry my goal is to ensure positive and safe travels highlights cheerful and energetic effective team player flexible scheduling dependable and reliable active listening verbalwritten communication experience to current sales representative company name － city state compiled reports such as cash receipts customerbill charges and sales for accounting and management purposes or supervised clerical workers preparing reports dealt tactfully and effectively with difficult customers proven performer with demonstrated ability to gain account loyalty and win preferential treatment for products wrote proposals and assisted customers in developing an appropriate marketing campaign or program based on individual goals researched previous customer advertising to determine viable customers to meet sales quotas and identify potential customers for upcoming special advertising sections developed and managed promotional activities aimed at enhancing product awareness generated new accounts and built annual revenues ensured that distribution merchandising and pricepoint objectives were achieved to current bar tender company name － city state analyzed customer requirements for future products dealt tactfully and effectively with difficult customers communicated with customers daily communicated information clearly and accurately committed to the assistance and support of others while maintaining a cheerful and helpful attitude successfully assisted customers in merchandise selection trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities trained both new and existing personnel in company customer service protocol developed credibility and confidence with customers analyzed problems and anticipated customers needs to serverbar tender company name － city state analyzed customer requirements for future products greeted customers answered inquiries provided information resolved problems and handled various administrative activities directed administrative operations for the hectic reception area displayed professionalism and product knowledge which contributed to an increase in inquirytoorder capture rate interacted with customers extensively to maintain customer satisfaction originated customized order intake process to meet customers specific ordering needs improving delivery performance and optimizing customer satisfaction analyzed customer requirements for future products communicated with customers daily communicated information clearly and accurately committed to the assistance and support of others while maintaining a cheerful and helpful attitude successfully assisted customers in merchandise selection trained both new and existing personnel in company customer service protocol analyzed problems and anticipated customers needs to crew member company name － city state dealt tactfully and effectively with difficult customerscommunicated with customers dailycommunicated information clearly and accuratelycommitted to the assistance and support of others while maintaining a cheerful and helpful attitudeassessed client needs and recommended appropriate products or modificationscomplete knowledge of federal credit card regulationssuccessfully assisted customers in merchandise selectionsuccessfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customers needs with the companys objectivesprovided superior customer service and work quality while demonstrating attention to detail flexibility and innovation in resolving problems possess effective communications skills and work well with others at all levels offered management position but had to resign due to school scheduling to care giver company name － city state provided clinical care encompassing both acute and chronic medical conditions and injuries admissions discharge summaries and managing the hypertension clinic performed histories and physical examinations assessed and managed common patient illnesses performed tests and treatments on both pediatric and adult patients including suturing splinting and gynecological examinations discussed cases with physician and other health professionals to prepare comprehensive patient care plan providing home care and also running errandslist your most significant achievements include accomplishments and skills that directly support your career summary including keywords select sample phrases for recommendations select expert advice for best practices education high school diploma east gaston high － city state usa medical assistant kings college － city state usa completed an accelerated degree program with kings college as a medical assistant taking a year maintaining to keep me on the deans list each semester by completing many courses including microsoft word and professionalism courses skills work well as a team member or independently performed sales marketing and market trends research identified and tested markets setup prospect database developed marketing campaign and handled followup rapidly mastered new product data performed outstanding customer relationship management ensuring educated clients customized products and services and creative turnkey solutions mediation and problem solving skills issued return authorizations and processed credits and rebills to resolve shipping discrepancies and invoicing errors conducted personalized tours for new employees as part of the orientation program promptly answered telephone calls to reflect professional corporate image verified quote system data with customer orders to ensure accurate processing researched and created vendor records to insure compliance developed a thorough understanding of operating cash registers automatic ticket issue machines and other computerized equipment within the store provided a high level of customer service and client relations based on outstanding communication and interpersonal skills | 10 |
finance director executive profile dedicated and accomplished finance professional with extensive experience in financial management budgeting seeks a management position where i can further enhance the achievement of an organizations objectives and targets experience in diverse industries includes financial services retail distribution fortune and big companies skill highlights microsoft office software excel word powerpoint and access experience with accounting and financial reporting systems including oracle jd edwards and hyperion professional experience finance director － current company name － city state reports directly to the vice president of finance and supports the cfo organization with financial and strategic insight partners with and supports the svp of product marketing in the implementation of new product initiatives to the marketplace finance representative within the executive business review committee who provides valueadded insight to senior management through financial modeling and analysis finance point person that collaborates with and supports the svp of sales and his team led the design and implementation of a more comprehensive incentive compensation plan that improved sales compensation effectiveness and minimized potential liability exposure to the company updates analyzes and distributes key monthly financial metrics and reporting to business partners assists in the development of the annual budget and forecast process completes adhoc analytic requests as designated by the cfo and the vp of finance to support senior management decision making develops mentors and trains the financial analyst within the team finance manager － company name － city state concord paypoint prepared and managed the annual budget forecast and strategic long term plan process for the concord paypoint divisions with revenue of 225m administered and managed the national sales compensation plans in a timely and efficient manner in order to accurately pay commissions totaling 4m annually national sales representative on the paso product reporting sales compensation overhaul project whose goal was to automate first datas commission system reported to and supported the vice president of finance with financial direction developed and distributed monthly quarterly and annual financial reporting to senior management responsible for all aspects of the monthend and yearend financial close process finance manager － company name － city state cross sales developed and managed the annual budget and forecast process for the cross sales division with revenue of 57m implemented process improvements including streamlining operations which positively impacted the bottom line by 1m supervised staff both directly and indirectly and provided leadership and direction to teams in the new york florida and maryland facilities reported to the senior director of finance and supported the senior vice president of sales with a sales force of sales reps senior financial analyst － company name － city state prepared annual budget for the medical products division with revenue of 550m responsible for all aspects of month and year end financial close recipient of numerous q inside the o quality inside olympus awards financial analyst － company name － city state prepared annual budgets for the medical and industrial products divisions with combined revenue of 380m designed and distributed budget vs actual reporting for department heads which enabled improved monitoring and control of their respective budgets trained supervised and evaluated staff financial analyst － company name － city state prepared annual budget with revenue of 55m updated and distributed monthly partners financial summary report maintenance of resumeskillqualification database for a professional staff of which assisted in developing future client proposals financial analyst － company name － city state prepared annual budget with revenue of 41m maintained payroll for employees experience with adp payroll systems trained supervised and evaluated staff budget analyst － company name － city state public relations special production prepared annual expense budget totaling 6m for macys northeast stores including several high profile events ie the thanksgiving day parade and the 4th of july fireworks show responsible for carrying out contractual obligations including the preparation and disbursement of appearance fees to various members of the sports entertainment industry mlb nfl and nba trained supervised and evaluated staff education hofstra university － city state bachelor of arts economics economics skills accounting adp payroll ad automate budgets budget client database decision making direction seniormanagement senior management finance financial financial analyst financial modeling financial reporting fireworks hyperion jd edwards leadership director marketing access excel microsoft office software powerpoint word oracle payroll proposals public relations quality reporting sales strategic yearend | 15 |
engineering and quality technician career overview a highly experienced skilled graduate with analytics degree with a very good experience in sas web scraping sql predictive modelling and data visualization excellent ability in identifying data requirements for analysis data cleaning munging and model building ensures the organization uses it effectively to reach profit and growth objectives comfortable with data handling modeling and coding and have an appreciation of what makes sense from a business standpoint more than six years of experience working as a researcher data analyst and environmental science and technology instructor experience in sql data warehousing maintaining securing and stabilizing data layers and testing to identify data and product defects introduced in the system customer segmentation product positioning and mapping and conjoint analysis modelling design and implement statistical predictive models and cutting edge algorithms utilizing diverse sources of data to predict diversified experience with engineering manufacturing retailing higher education and it data related companies fascinated by learning cutting edge technologies such as data mining and machine learning handled a team of during my years of tech experience and managed more than students and effectively evaluated the performance of each student and utilize assessment methods to judge overall progress during my teaching experience qualifications ability to identify uncovered information from hidden data and convert to a story and communicate effectively through visualization modelling using r sas python using pandas web scraping using beautiful soup in python databases like oracle and microsoft sql experience in aspnet c and html statistical software like jmp spss gis visualization software like tableau ggplot r experience in database design for data warehousing environments modelling using random forests decision trees boosted trees etc modelling using shrinkage methods including ridge lasso and elastic net regression models dimension reduction using pca outlier analysis linear regression clustering techniques logistic regression work experience to engineering and quality technician company name － city state planned performed and conducted semiconductor production process development and engineering designs as well as managed small projects and prepared statements and monitored project schedules identified product defects introduced in data warehouse by performing quality tests using sql and jmp coordinated with scientists engineers manager analysts to understand the impacts due to defects and provided valuable information for product shipping and customer satisfaction managed multiple tasks and accomplished goals efficiently and per schedule with a strong work performance to meet the goals of the department monitored and adjusted semiconductor production process orand equipment for improving quality and productivity and achieved a higher performance rate for the fiscal year of provided technical support in developing building and testing prototypes new products processes and procedures and provided training and advice to other engineering technicians applied database management and data analysis methods which helped enhancing production efficiency and reduced costs for the department by in every quarter to company name lecturer in environmental science and technology effectively engaged in course curriculum development taught courses and engaged in research projects and community services on the areas of statistics gis and natural resource management developed course material that support the goal of the course including design of curriculum and schedule of instructions provided student with guidance in regards to their grades and progress in the course work and elected as best instructor of the college in established a gis laboratory facility with other staff members provided technical support for environmental remediation projects and for legal actions used sql and spss for managing student database and for analysis of data to company name assistant lecturer in natural resource management assisted in teaching researching and developing methods which helps in improving both the university and students performance highly engaged in curricular and extracurricular activities and community services established and coordinated nature and environmental protection club in the university developed teaching methodologies and techniques that added to the knowledge base and understanding of resource management by preparing teaching materials handouts and laboratory manuals engaged in major research projects of resources management which was undertaken in collaboration with universities ngos and engineering consulting companies served as lead of the colleges audiovisual center and arranged workshops meetings and documented academic resources education and training may master of science analytics university of new hampshire usa analytics currently working on a project on mapping and clustering of student success using clustering data mining and machine learning predictive modeling techniques for granite state college gsc the objective of this project is identifying factors which will help students become successful in their academic achievements and finding ways to improve students retention rates working on unh hockey team project with a team of people for predicting players performanceundertaken a summer project on mapping and clustering of chicago and seattle city crime and we could successfully classify categories with a accuracy yitayew anteneh workineh graduate student in － city state april master of science environmental science and technology unescoihe － city the netherlands environmental science and technology july bachelor of science resource management debub university ethiopia resource management skills aspnet academic clustering consulting curriculum development customer satisfaction data analysis data mining data warehouse databases database database design database management data warehousing environmental protection environmental science gis html instructor lecturer legal machine learning managing materials meetings c microsoft sql modeling natural oracle process development and engineering processes progress python quality researching research sas shipping spss sql statistics tableau teaching technical support workshops | 17 |
licensed united healthcare insurance sales agent summary talent for identifying customers needs and referring appropriate company products and services while demonstrating the ability to gain customers trust providing exceptional follow up leading to increased sales and repeated referral of business expertise in resolving escalated customer service issues quickly and effectively solving customers challenges track record for assisting the customer service and sales dept in achieving its potential by using my implementing experience increasing sales above goal also interacting with all levels of management to improve customer and business satisfaction secured over shared success awards received several sales agent of the month awards awarded numerous prizegifts awards for consistently meetingexceeding sales goals successfully closed on all referred products and maintained weekly monthly kdm qa scores of skills time management effective communication trouble shooting problem solving cloud technology skype proficient microsoft office suite instant messaging web chat negotiating upsell crosssell ability outlook email lotus notes quicken quickbooks experience licensed united healthcare insurance sales agent sep to oct company name － city state provided services to clients changing or updating healthcare insurance needs by upsellingcross selling a variety of health insurance products ma mapd med sup and pdps to groups and individual consumers geared to fit their healthcare needs assists with outbound campaigns to ensure customer satisfaction demonstrates prospecting skills meets or exceeds sales goals delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy account executive sales agentfedex account mar to sep company name － city state responsibilities included maintaining and deepening existing customer relations made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also increasing the volume from existing customers successfully delivered clients family of services implementing well developed sales skills collaboration and effective negotiation conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement licensed united healthcare insurance sales agent sep to mar company name － city state provided services to clients changing or updating healthcare insurance needs by upsellingcross selling a variety of health insurance products ma mapd med sup and pdps to groups and individual consumers geared to fit their healthcare needs assists with outbound campaigns to ensure customer satisfaction demonstrates prospecting skills meets or exceeds sales goals delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy customer service agent apr to sep company name － city state functioned as a primary resource in handling pharmacy pharmacist contacts via telephone ranging from routine to complex regarding insurance authorization benefits claims and general assistance duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility benefits parameters applied determination of prior authorizations or overrides and exceptions in systems deliver exceptional customer and able to complete calls expeditiously and accurately with assuranceconfidence accuracy and professionalism on every memberpharmacypharmacist interaction in a fastpaced call environment adhering all hipaa and cms compliance and regulations customer service task specialist jul to aug company name － city state made contact with creditors new and existing clients daily to openupdate accounts negotiated account terms for clients added updated and modified pif creditors on client profiles collected processed and modified payments of ach amounts dates educated and advised clients of new or counter proposals consistently demonstrated effective customer service meetingexceeding quota goals of inboundoutbound calls daily while collaborating with customer care depts amp manager to enhance customer service education and training completed various courses and seminars in customer service call center simulations sales strategies banking terminology in the teller role lockbox operations goalsetting publicspeaking and computer skills banking and customer service training certificatewachovia bank na charlotte nc web ivr certificate central piedmont community college charlotte nc career readiness silver certificate goodwill career development center － city state computer office information systems certificate central piedmont community college － city state high school equivalency diploma central piedmont community college － city state skills approach banking benefits call center cms client clients customer relations customer satisfaction customer service customer service training customer care pdp email fast goalsetting information systems insurance ivr lotus notes ma messaging microsoft office suite office outlook negotiating negotiation people skills problem solving proposals publicspeaking quickbooks quicken rapport requirement sales skills selling sales seminars telephone time management trouble shooting | 6 |
sales associate experience to current sales associate company name － city state help customers with their pet problems and assist them in choosing the right products for their pets to office secretary company name － city state organized a storage areafull of papers and transferred them into the computer for easier access helpedrun errands for my coworkers and my boss to waitress company name － city state waited on customers and cleaned necessary thing as instructed assisted in the preparation of some dishes education and training high school diploma communication arts graphicadvertising design edward r murrow high school － city state took various media classes such as graphic design and multimedia design am looking into majoring in advertising or graphic design languages i am fluent in two languages english russian i know basic lines in french and can read some works in french skills can use photoshop and illustrator i can use a computer very well | 10 |
paid media specialist summary enthusiastic employee with a record of high quality work excellent interpersonal skills and a strong work ethic i am seeking a career with a company that values hard work open communication and offers opportunities for growth and personal improvement accomplishments angies list developing professionals network march present promote career development and employee culture through educational and social events experience to current paid media specialist company name － city state collaborate with agency partners and marketing leadership to execute angies list offline advertising strategy responsible for planning and implementing offline media plan of 14m which accounts for of marketings membership sales goals manage relationship with radio partners tv media agency of record and other offline media contacts work closely with online marketing team and digital agency partner to align media plans between online and offline tactics focusing on advanced tv and olv to coordinator company name － city state supported the marketing leadership team acting as a liaison across seven marketing channels and among several agency partnerships coordinated and executed formal rfp process for digital creative and media agency searches that resulted in media buys greater than 50m organized quarterly marketing summits with marketing leadership and agency partner teams managed monthly marketing department wide meetings for teams consisting of employees point person for contract management process and implemented any new software and processes for marketing department including sharepoint and procuretopay system angies list top performer q3 q4 to member care trainer company name － city state constructed training plan to roll out new crm software to member care department managers and approximately member care team members designed and implemented a modular new hire training program for the member care department comprised of six cross functional teams successfully on boarded and prepared approximately new employees for various positions including membership sales customer care and member retention angies list top performer top performer q4 q3 to member services representative company name － city state provided exceptional customer service answering inbound phone calls from members documented member feedback on hiring experiences with service companies education may bachelor of science management marketing communications purdue university － city state management marketing communications work history company name skills advertising agency contract management crm customer service customer care functional hiring leadership marketing media plans media plan meetings sharepoint online marketing processes radio rfp sales strategy phone tv | 12 |
enrolled agent tax accountant office manager executive profile dedicated professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives skill highlights enrolled agent ea proficient in microsoft office valued team player account reconciliation expert quickbooks ultratax effective time management strong organizational skills advanced computer proficiency pc and mac va notary public microsoft office professional core accomplishments employee management liaised with hr department to establish employee benefits training payroll and termination procedures accounting reviews conducted detailed technical and analytical review of federalstate corporate partnership llcs nonprofit gift and fidicuary tax returns and quarterly estimates prepared by associates professional experience enrolled agent tax accountant office manager may to may company name － city state playing a main role in preparing tax resolution settlement actions for the firm reviewing office files to make sure that all the documentation provided are accurate analyzing the information to proceed with the tax resolution making negotiations before preparing final settlement documentation and amount prepares corporate individual partnership gift nonprofit llcs and fiduciary tax returns managed accounts payable accounts receivable and payroll departments compliance officerprocessing managerhr manager january to may company name － city state compliance files to close out closing dept process loans and supervise other processors ap ar payroll and accounting team coach july to december company name － city state gymnastics instructor vice president of sales office manager legal department may to december company name － city state sales leads signing of contracts meeting with all clients sending out subcontractors on daily jobs payroll ap ar manage city contracts and small claims trials legal secretary administrative assistant november to may company name － city state screen calls for potential cases trained data entry personnel managed personal injury case files from initial intake to demand prepared demand packages answered interrogatories conducted legal research accounts receivable account payable and payroll receptionist administrative assistant july to november company name － city state answered mutable phone lines typed up subcontracts proposals purchase orders submittals transmittals helped on bids for projects mail receivables mail payables filing order quotes real estate legal assistant november to july company name － city state post closings legal assistant disbursements opening closing files typing huds settlement s tatements ordering searches surveys title binders getting payoffs coordinating with brokers investors loan officers administrative assistant august to november company name － city state working under divaris real estate responsible for secretarial advance work receptionist and interfaced extensively with various prestigious companies such as advantage mortgage progressive nursing nortel networks mericom and j hoskins law office accountant august to august company name － city state ap and ar and payroll clerk solely responsible for all bookkeeping accounting and executive administrative support for a specialty ship service contracting firm employing multifunctional tradesmen and support personnel interfaced extensively with various prestigious contractors such as coastal coatings bay metals fabrications states roofing norshipco and colonnas shipyard collections representative april to august company name － city state called cardholders and collected credit card debts top performer sales merchandiser april to august company name － city state merchandising and customer service representative at a highend womens fashions retailer in the renowned macarthur center mall top sales merchandiser store manager january to november company name － city state supervising sales associates opening and closing of management and bank deposits selection and fall fashion lines supervision of inventory control and checkout gained handson statistical financial report experience in generation bank reconciliations and other store office administration functions responsibilities included hiring training scheduling and store cash ordering of summer merchandising housekeeping functions and customer service assistant store manager april to april company name － city state in charge of opening and closing store bank deposits vendor liaison replenishment stock ordering expense monitoring control implementation of new store sets and modification of known loss reports training of all cashiers and associates payroll cash drawer reconciliation etc highlights started as a cashier and promoted to service assistant in two months and assistant manager in one year for outstanding performance won various sales and donations awards during tenure education high school diploma business and marketing ocean lakes high school － city state attended professional marketing and management seminars accounting and business university of phoenix － city state skills accountant management client relations computer proficiency organizational skills additional information honor 2nd place winner of the decca state marketing conference award active volunteer in the local community | 16 |
theater arts teacher program director summary passionate and dedicated theater arts teacher with expertise in secondary curriculum development classroom management relationship building continued professional development and management of a successful theater arts program for over six years highlights valid and current teaching certification in texas strong communication skills talented public speaker talented mediator selfmotivated resultsoriented accomplishments dallas theater center project discovery partner grant recipient local school council committee member freshman class sponsor high school uil one act play director middle school uil one act play director uil theatrical design sponsor and coach uil young film makers sponsor uil prose and poetry judge uil young film makers judge texas educational theatre association member teacher of the month partner with student council activities emergency relocation team member drama club sponsor musical theater productions booster club member junior class prom sponsor experience theater arts teacher program director august to current company name － city state theater arts technical theater and theater arts production to grades uilone act play director uil film festival contest sponsor judge direct fall play production or musical maintain professional and student memberships auditions travel and workshops drama club sponsor maintain drama club activity funds and club activities account management supervisor to theater arts cosponsor continue professional developmental courses administrate eustace high school facebook and ehs theater arts twitter pages draft and publish eustace isd the yard for theater arts secondary english iii taas language arts teacher july to august company name － city state secondary english literature taas language arts 9th11th preparatory and remediation taas language arts tutoring taas testing administrator set and communicated ground rules for the classroom based on respect and personal responsibility scheduled and held parentteacher conferences to keep parents uptodate on childrens academic performance mentored and counseled students with adjustment and academic problems created lesson plans in accordance with state curriculum and schoolwide curriculum standards established positive relationships with students parents colleagues and administrators coached students and reviewed test material in preparation for texas statewide standardized tests integrated technology into the curriculum to develop students word processing and research skills secondary english iii theater arts i teacher june to july company name － city state english iii and beginning theater arts teacher for grades cosponsored thespians childrens show production director english department textbook adoption secondary student teacher january to april company name － city state secondary student teacher for theater arts i and englishiii classroom management codirector of class plays assisted with uil one act play competition acting and creative dramatics theater teacher october to january company name － city state teaching artist acting iii and musical theater implemented lesson plans in creative dramatic projects singing dancing and voice conducted activities instructed small groups and provided whole class instruction leader of all group performances and exercises acting teacher june to august company name － city state elementary creative dramatics teaching artist for childrens courtyard daycare centers childrens summer plays whole class instruction and lead all group performances and exercises secondary teaching residency january to may company name － city state mentor for speech and english students instruction of small groups whole class instruction general grading rubrics and assessment secondary teaching internship january to may company name － city state one on one instruction instructing small groups and providing whole class instruction education bachelor of arts in theater arts theater arts university of texas at arlington － city state us gpa gpa theater arts gpa associate of arts liberal arts tarrant county community college － city state us gpa phi theta kappa member p hi tau chapter honor graduate liberal arts mabank high school － city state us national honor society top student council officer and member drill team dance team key club member key speaker and president of business office professionals french club latin club orvil pirtle memorial scholarship rotary club of athens texas tvcc social sciences scholarship work study program social sciences division department chairman skills team building program development management goal setting and implementation | 22 |
consultant professional summary accomplished seller with marketing and entrepreneurial chops proven record of exceeding service standardsand outpacing performance goals solid technical background with a focus on b2b saas and programmaticadvertising motivated teamoriented and enthusiastic about helping companies grow skills b2b sales network development lead prospecting interpersonal communication skills brand marketing business development product development content creation accounting vc advertising website agency b2b billing book brand strategy budgets business development c com interpersonal communication content content creation clients client delivery product development ecommerce editorial finance managing marketing meetings enterprise network sales selling staffing strategic phone tv work history consultant to current company name – city state project manage drinkbumpcoffeecom and sheaucom website launches oversee marketing content creation and 3rdparty integrations for all three brands prospect and onboard traditional retailers and d2c ecommerce brands to sheau within first months through in person meetings cold emails and phone calls sourced new relationships with vcs likeminded brands and affiliates to partner with sohuis oncontent and events senior account executive to company name – city state grew 500k book of business by through crosssell and upsell opportunities while managingpipeline of enterprise brands conducted client qbrs and developed plans with internal teams to grow territory through customizeddemos mockups and strategic partners created new process for documenting sales wins that was implemented company wide senior account executive to company name – city state achieved 224k in new business selling influencer marketing solutions to csuite executives brought on companys first airline client which was selfsourced and opened up new revenue channel spearheaded east coast agency business working internally with marketing and finance to develop newpitch and terms account director to company name – city state managed 1mm quarterly pipeline selling programmatic advertising solutions to agencies and brands increased sales revenue by over months as teams top seller exceeded quarterly quotas hitting to goal in q4 account manager to company name – city state supported 3mm average quarterly book of business and consistently contributed to regionalincremental goals earning multiple spot bonuses addressed problems with accounting billing and service delivery to maintain and enhance clientsatisfaction mentored and trained account coordinators and account managers production coordinator to company name – city state act as main point of contact for high profile clients and internal teams to develop events onsiteactivations website builds design work brand strategy and editorial content defined project scope including goals deliverables schedules staffing sows and budgets sales coordinator to company name – city state supported sales team in selling managing and executing large scale outofhome advertising programs assistant media planner to company name – city state developed and executed multimilliondollar digital tv print and mobile campaigns for jj education ba rhetoric and communications university of richmond city state division womens lacrosse writing consultant kappa alpha theta member global players study abroad for student athletes competed in prague and berlin world cuptournaments and developed club lacrosse clinics in central europe work history consultant to current company name – city state project manage drinkbumpcoffeecom and sheaucom website launches oversee marketing content creation and 3rdparty integrations for all three brands prospect and onboard traditional retailers and d2c ecommerce brands to sheau within first months through in person meetings cold emails and phone calls sourced new relationships with vcs likeminded brands and affiliates to partner with sohuis oncontent and events senior account executive to company name – city state grew 500k book of business by through crosssell and upsell opportunities while managingpipeline of enterprise brands conducted client qbrs and developed plans with internal teams to grow territory through customizeddemos mockups and strategic partners created new process for documenting sales wins that was implemented company wide senior account executive to company name – city state achieved 224k in new business selling influencer marketing solutions to csuite executives brought on companys first airline client which was selfsourced and opened up new revenue channel spearheaded east coast agency business working internally with marketing and finance to develop newpitch and terms account director to company name – city state managed 1mm quarterly pipeline selling programmatic advertising solutions to agencies and brands increased sales revenue by over months as teams top seller exceeded quarterly quotas hitting to goal in q4 account manager to company name – city state supported 3mm average quarterly book of business and consistently contributed to regionalincremental goals earning multiple spot bonuses addressed problems with accounting billing and service delivery to maintain and enhance clientsatisfaction mentored and trained account coordinators and account managers production coordinator to company name – city state act as main point of contact for high profile clients and internal teams to develop events onsiteactivations website builds design work brand strategy and editorial content defined project scope including goals deliverables schedules staffing sows and budgets sales coordinator to company name – city state supported sales team in selling managing and executing large scale outofhome advertising programs assistant media planner to company name – city state developed and executed multimilliondollar digital tv print and mobile campaigns for jj personal information interests lover of the great outdoors and extreme hikes including the kalalau trail in kauai hi and wai rata canyonin new zealand avid audiobook listener documentary watcher and true crime enthusiast selfproclaimedchef and creative writing hobbyist skills b2b sales nnetwork development llead prospecting iinterpersonal communication skills bbrand marketing bbusiness development pproduct development ccontent creation accounting advertising agency b2b billing book brand strategy budgets business development c com interpersonal communication content content creation clients client delivery product development ecommerce editorial finance managing marketing meetings enterprise network sales selling staffing strategic phone tv vc website | 11 |
customer advocate career overview enthusiastic customer servicetelesales representative with indepth knowledge of sales account management and training i have over years of experience in retail real estate medical insurance and sales customer service core strengths strong organizational skills seasoned in conflict resolution sharp problem solver energetic work attitude large cashcheck deposits expert customer service expert telephone inquiries specialist invoice processing adaptive team player telecommunication skills accomplishments customer assistance worked with company systems such as live support and diligently completed all assigned tasks working overtime as needed quality communication interacted with affiliate stations in us and puerto rico ensuring reliable and highspeed delivery to residential and smallbusiness customers computed data reports provided required weekly monthly and quarterly reports listing sales figures and client track records sales consistently generated additional revenue through skilled sales techniques customer service researched calmed and rapidly resolved client conflicts to prevent loss of key accounts multitasking cashiered with two cash registers at once in tandem to maximize customer flow database maintenance assisted in the managing of the company database and verified edited and modified members information work experience customer advocate march to january company name － city state responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt accurate and objective manner spending approximately of the scheduled time on the phone according to business needcustomer service experience working with various lines of business ie cdhp medicare wellness and disease managementduties include medical claims billing coding medical benefit quotes conducting researchas well as a vast knowledge of medical terminology and anatomy data entry and typing interpersonal verbal and written communication skills analytical and organizational skills and independent decision making skills customer service agent march to september company name － city state greet and checkin passengers checkin passenger baggage assist passengers with misplaced baggage verify passenger departure documentation assist unaccompanied minors ums comply with all security requirements reschedule passengers with flight interruptions assist passengers on arriving international flights documentation for all international departures produce all required workrelated documentation monitors crts and keyboards for passenger processing carrier supplied carrier specific reservationticketing software scales for weighing passenger baggage ticket and baggage tag printing equipment patient care assistant technician october to december company name － city state provide basic patient care including assisting with patient care planning and assessments including recording vital signs height weight input output collect and test specimens report and record patients condition and patient treatments check deliver food trays assist with feeding the patient if necessary and refill water and ice assist patients with their mobility turn and positioning do range of motion exercises transferring patients to and from wheelchair assist with ambulation discontinuation of ivs clean and irrigate lacerations set up rapid infuser heptafiler setup answer phones locate equipment transport non critical patients and assist with critical patients foley catheters dressing changes and feed patients assist with comfort measures safety measures attend to the psyche patients and escort patients to treatment areas clean rooms collect specimens chest tube setups relieve mrs clinitech documentation and collection change sharp boxes and o2s decontamination procedures ekgs assist with o2 delivery clean instruments and postmortem care copy charts for admissions splint assistance suction crutch walking instructions and adjustments take vital signs assist with pelvic exams perform phlebotomy educational background patient care maric college － city state usa gpa gpa gpa gpa gpa cum lauderelevant coursework licenses and certificationspatient care assistant technician certified nurses assistant paraleglal penn foster － city state usa skills anatomy basic billing call center charts interpersonal ca customer service data entry decision making delivery documentation ekgs medical terminology monitors organizational skills paralegal assist patients patient care phlebotomy positioning coding range of motion research safety san collect specimens technician telephone phone answer phones typing take vital signs recording vital signs weighing written written communication skillsprofessional and friendlycareful and active listenerstrong public speakermultitasking | 4 |
entrepreneur general manager summary over years experience in airport operations safety and training with an extensive knowledge of the applicable federal rules and regulations affecting the safe and efficient operations of far part certified airport experienced in accident investigation and analysis to develop action plans and initiatives to address accident trends experienced in transportation management and gas station management with a profound ability to plan organize coordinate prioritize assign and evaluate the work of subordinate employees immense ability to prepare accurate plans cost estimates and reports uncommon ability to make accurate computations and cost projections sound ability to communicate effectively both orally and in writing and to prepare reports of a complex technical nature proficient in research writing case management and client relations highlights collective bargaining techniques public policy background data collection and analysis exceptional organizational skills safety policy development analytical thinker mediation project management creative problem solver contracts accomplishments planned and implemented an online training that saved thousands of dollars on overtime payments and facilitated the compliance of required recurrent training programs spearheaded the runway incursions program during a runway renumbering during miami international airport expansion project reducing and eliminating runway incursion during that period implemented an tug numbering system critical during tug operations at miami international airport experience to entrepreneur general manager company name － city state managed the daily operations of the gas stations oversaw sales inventory and staff on a monthly basis conducted and performed inspections of all gas equipment and facilities maintained and obtained a clean and customer friendly environment for various customers enforced and implemented strict policies and procedures regulating the gas stations responsible for hire and managing more than employees oversaw the price management of fuels and merchandise monitored monthly sales and inventory prepared monthly cash balance reports for the gas station and convenience store sought prepared negotiated and obtained contracts with usaid to deliver food and seeds throughout haiti created prepared and maintained records and documents related to the operation and administration of the delivery of assigned loads and prepared reports related to the work conducted researched evaluated and make decisions on what mode and route to take for transportation of loads throughout haiti planned organized coordinated prioritized assigned and evaluated the work of subordinates employees coordinated and oversaw the daily operations of the trucks prepared and administer the budgets answered inquiries and complaints from our customers related the delivery of loads monitored ongoing expenses relative to budget projectionsrecruited retained and developed staffrecruited retained and developed staff increased company market share by in just monitored project budgets each for months developed and managed annual operating budgets for the gas station and the transportation business oversaw the development and launch of haiti towing business recruited hired and trained new employees for the gas station the convenient store and the transportation department built and maintained effective accounts receivable and cash flow monitoring systems boosted revenue by in the first year by spearheading development of waste control mentored coached and trained team members identified inefficiencies made recommendations and implemented them for process improvements to safety training coordinator company name － city state responsible for the preparation of training for more than airport employees planned directed oversaw reviewed and evaluated the work of staff providing support to airport training program maintained or directed the maintenance of accurate records and files monitored changes in legislation and faa regulations that may affect training program operations or service delivery evaluated their effect upon program activities and recommends appropriate policy and procedure modifications developed and modified training techniques and formats to evaluate airfield vehicle operators or current program effectiveness and to determine the need for program modification andor new training program development test theoretical and practical knowledge of aviation safety and ramp safety analyzed training programs to assure competency of persons operating vehicle on the airfield prepared reports of airfield inspections to document findings approved or disapproved issuance of certificate of vehicles operators on the airfield promoted training programs through developing contacts with various organizations and through electronic media announcements represented mia airport in acting as a trainer in aviation safety in various airports throughout the caribbean provided fiscal oversight for airside division in particular training cash collections equipment purchase orders tracked employee performance training requirements to make sure that are in compliance with faa rules and regulations responsible for issuing department vehicle and equipment assigned distributed checked and verified access personnel work load approved requests for emergency delivery on the airfield monitored safety condition of the airfield maintained and ensured the smooth operation of the airport ensured that all operators adhere to the rules and regulation of the department monitored construction and maintenance projects affecting airfield activities ensured compliance with federal aviation administration faa and miamidade aviation rules and regulations to effect the safe and efficient operation of the air operations area aoa represented the airside operations at safety meetings planned and managed event logistics to company name education december bachelor public administration barry university － city state public administration june associate business administration miami dade college － city state coursework includes organizational behavior economics skills balance budgets contracts delivery inventory managing access personnel policies program development safety sales trainer training programs transportation | 23 |
assistant to cfo professional summary dedicated and focused office administrator who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals seeking a role of increased responsibility and authority core qualifications computer proficiency serviceminded motivational leadership style inventory control professional demeanor selfdirected time management ability ability to prioritize customer service system improvements strong initiative resourcefulness forwardthinking mindset experience assistant to cfo to current company name city state managed operations in accordance with budget requirements maintained compliance with company and legal requirements oversaw operations for charter and dispatch department managed office inventory and placed new supply orders updated employee paperwork and records scheduled appointments and maintained master calendar oversaw training and daily performance of three staff wrote professional business correspondence generated financial reports for management review liaised directly with customers to meet needs and maintain satisfaction provided support for coo and sales team in managing operation work flow improved communication efficiency as primary liaison between departments clients and vendors planned travel arrangements for executives and staff organized files developed spreadsheets faxed reports and scanneddocuments properly routed agreements contracts and invoices through the signature process created and maintained spreadsheets using advanced excel functions and calculations to develop reports and lists performed additional duties and special projects as assigned by the chief pilot coordinated additions to and deletions from the passenger lists prior to aircraft movement and coordinated changes of aircraft movement ensured compliance with all federal state local and foreign regulations announced flight status updates successfully completed nata compliance tsa program to further develop professional skills ensured that team member responsibilities were defined and understood monitored ongoing expenses relative to budget projections cultivated strong working relations with other industry executives verified that information in the computer system was uptodate and accurate compiled statistical information for special reports created monthly reports for records closed terminated records and completed chart audits organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers updated departmental standard operating procedures and database to accurately reflect the current practices identified and resolved system and account issues developed and created a more effective filing system to accelerate paperwork processing collaborated with other administrative team members human resources and the finance department on special projects and events created and maintained computer and paperbased filing and organization systems for records reports and documents charter sales rep and flight dispatcher to company name city state fielded an average of customer service calls per day confirmed that appropriate changes were made to resolve customers problems exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently updated database with customer and sales information evaluated competitors and performed market research verified that information in the computer system was uptodate and accurate updated departmental standard operating procedures and database to accurately reflect the current practices maintained detailed administrative and procedural processes to improve accuracy and efficiency planned travel arrangements for staff charter sales and flight dispatcher to company name city state maintained detailed administrative and procedural processes to improve accuracy and efficiency coordinated meetings with other department managers and served as main liaison between sales and flight staff contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution managed incoming and outgoing calls successfully established effective systems for record retention by creating database for daily correspondence tracking improved communication efficiency as primary liaison between departments clients and vendors directly supported vice president in managing operation work flow handled and processed confidential client information coordinated with airport vendors regarding fueling and catering logistics monitored flight schedule daily for aircraft monitored and updated flight schedules for pilots daily accounts receivable accounts payable education high school diploma general lake weir high school city state usa skills account management calendaring client relations computer proficiency coordination creative problem solving critical thinking customer needs assessment customer service data collection data entry documentation email executive management support filing grammar internet research letters and memos microsoft excel microsoft office suite microsoft outlook microsoft powerpoint microsoft word multitask management organizational skills prioritization proofreading reading comprehension report transcription research scheduling spreadsheets telephone skills time management travel arrangements travel booking travel planning vendor management | 23 |
accountant summary a detail orientedefficient accountant that excels in managing multiple tasks in fast pacedenvironments a proven track record inmeeting deadlines streamlining processes and promoting a positive workenvironment articulate communicatorknown for delivering excellent customer service both internally and externally selfmotivated team player who demonstrates ahigh level of quality work and professionalism education bachelor of science accounting and information management university of texas at dallas bachelor of arts psychology university of texas at dallas highlights account reconciliation expert financial modeling variance analysis corporate ga and cogs accounting cash forecasting capitalization and fixed assets analytical reasoning effective time management superior research skills intermediate excel skills including pivot tables and vlookups inventory accounting computer skills netsuite quickbooks cognos impromptu jdedwards as400 sage fas fixed assets bna fixed assets businessobjects crystal reportscurrently sap crystal reports hyperion essbase experience company name city state accountant to current ● compile andanalyze financial information to prepare financial statements to be distributed internally and externally ● reconcile bank accounts to general ledger on a monthly basis ● manage fixedassets ensuring all assets that meet our threshold are input accurately anddepreciated properly ● analyzeinventory expense and assets accounts research and resolve discrepancies in coordination with fulfillment team ● monitor andrecord bank activity on a daily basis analyze past costs and revenue to provide cash forecast weekly ● record cash receipts and revenue for associated company reconcile subledger to general ledger by verifying monthly activity ● forecast balance sheet and cash flow forecast based on yearly budgeted income statement ● reduced closing time for monthly and quarterly close by by implementing more accurate and efficient procedures company name state staff accountant to tracked capital improvement projects in as400 system by checking status and confirming expenditures provided accounting support as needed managed fixed assets generated year end depreciation reports and recorded to the general ledger coordinated and conducted citywide asset audit investigated and resolved discrepancies in monthly bank accounts while under tight deadlines verified department software interfaced appropriately and communicated with various departments to provide information and answer questions documented procedures as appropriate prepared yearend audit schedules and ensured accuracy researched and resolved auditors inquiries and requests recorded state and federal seizure and forfeiture funds received and expended and balanced corresponding general ledger accounts coordinated with police department to ensure accuracy of annual state and federal reports generated yearly report from general ledger and electronically filed report with the irs reconciled municipal court transactions to the general ledger as well as filed quarterly and annual reports investigated and resolved any discrepancies monitored bank accounts for investment activities recorded investment maturities purchases and interest updated investment spreadsheet to reflect current balances outstanding bonds and certificates of deposits innovated accurate and efficient method for proper accounting of assets coordinated with fellow staff to improve processes provided administrative support by filing and gathering reports creating and preparing spreadsheets for special projects and providing assistance and information on financial and accounting issues company name city state staff accountant to maintained capital expenditures in bna organized and conducted asset audit for regional branches by interfacing with each asset branch manager drafted monthly depreciation reports and computed depreciation reconciled branch sales reports to bank account activity audited weekly accounts payable check runs audited daily accounts receivable credit reports researched validity of invoice void requests investigated and resolved credit card and bank deposit variances company name city state accounting assistant to prepared and input daily and monthly journal entries into general ledger analyzed and reviewed expense reports for accuracy performed monthly balance sheet reconciliations recorded monthly and yearly accruals input new vendors and invoices into accounting system conducted weekly check runs prepared daily cash reports and performed transfers as needed managed bank accounts for properties performed intercompany transfers as needed | 18 |
sales engineer profile write professional summary using keywords for application scanning robots tailor resume to specific advertised position paragraph years of experience in the engineering and construction fields sentences years project management experience sustainable design experience from conceptualization to building occupancy diverse client profile medical research development commercial educational and industrial plus years not exact dates or culminating years a competent project engineer with excellent communication organisation andcoordination skills possessing a proven track record of preparing and executingproject plans and programmes ensuring that work is carried out in accordancewith the companies procedures and clients satisfaction able to ensure timelysafe and cost effective design and implementation during the life cycle of projectsfrom conception till customer satisfactioncurrently looking for a suitable project engineer or consultant position with aforward thinking employer skills extensive experience of planning project management design client liaison experience of interpreting specifications and preparing technical proposals ability to multitask in a demanding engineering environment a strong track record in delivering projects on time and within budget able to ensure that all hs procedures are met and maintained resolving complex technical issues and coming up with fast efficient solutions ability to assess the financial feasibility and impact of proposed budget itemsand also alternatives professional experience sales engineer feb to current company name － city state engineering salesproject management estimation develop proposals and estimates of conceptual designs project schedules and budgets from bidding through contractual agreement manage construction from mobilization to owner signoff conduct regular field observations materialequipment acquisition and personnel allocation ensuring that all engineering work is carried out in accordance withspecifications statutory requirements laws rules regulations and othercontractual requirements with due regards to safety operability andmaintainabilityduties managing projects from conception preproduction through to completion providing technical support to the project team and wider regional teams responsible for overseeing the review initiation and execution of contracts managing project budgets and keeping costs down overseeing the maintenance of projects after completion responsible for the completion of all documentation producing test plans and reports prepare contract documentation for procurement services and materials evaluating tenders and providing recommendations carrying out effective client liaison for all projects undertaken liaising with customers on a regular basis to ensure the successful design and manufacture of products to agreed budgets and time frames project managerconstruction manager jan to jan company name － city state leadorganized client conceptual development of construction projects developed project scope and specifications for mechanical system replacements mentored staff and managed the overall project execution developed requests for proposal rfp schedules and budgets oversee installation to completion note accomplishments project value on time enon field conversion water damage remediation grace baptist church sanctuary ac boiler plant use power words like managed developed etc also indicate those who reported directly to you such as foreman subcontractors project managerproject engineer jan to jan company name － city state developed and managed project scopes schedules and budgets mentored staff and managed the overall project execution conduct interdisciplinary coordination with architects consultants and vendors developed energy audits master planning and designed mechanical systems including production of preliminary working drawings and specifications for sustainable projects responsible for work assignments and manhour expenditures and acted as the primary interface with the client contractors architects and vendors specific accomplishments project manager project engineer company name － city state achieved the first leed leadership in energy environmental design platinum certification from the green building council for an office renovation performed energy cost analysis of geothermal system for the friends center renovation project project engineer jan to jan company name － city state project engineer jan to jan company name － city state project engineer jan to jan company name － city state project designershop drawing clerk jan to jan company name － city state education and training bachelor of science mechanical engineering lehigh university mechanical engineering affiliations member american society of heating refrigerating and air conditioning engineers ashrae skills budgets c conversion cost analysis council client leadership mechanical office personnel platinum project management proposals proposal renovation rfp sales | 10 |
executive chef summary executive chef and certified chef for more than years expertly trained in classic french cuisine at le cordon bleu and specializes in caribbean mediterranean indian central american cuisine currently looking t o obtain a position in the hospitality field that provides opportunities for continued growth and development and to utilize my current knowledge and skills to continuously improve operational quality and efficiency highlights servsafe certified high volume production capability focus on portion and cost control inventory management familiarity sous vide technique strategic organizational skills attention to detail dependable accomplishments received core award received cfe award number one account for monthly retention meetings fmpp cc experience to current executive chef company name － city state acting manager of staff of employees continuously improving the menus for seasonal sustainable and local products available purchasing managing inventory for daily menus produce special catering and monthly promotions training staff and overseeing kitchen utility and food service workers maintain a budget of 5m food cost of plate cost of responsible for special functions from plus responsible for bohfoh supervisors sous chef unit manager admin responsible for supplying food to students meals hours a day implemented and supported company initiatives and programs effectively manage and assist kitchen staff in producing food for banquets catered events and member dining areas followed proper food handling methods and maintained correct temperature of all food products conducted daily inspections and maintained food sanitation and kitchen equipment safety reports regularly developed new recipes in accordance with consumer tastes nutritional needs and budgetary considerations to rd executive chef company name － city state responsible for creating and testing recipes shooting new plate designs for the retail and marketing team to disperse to accounts websites billboards and training tools creating programs to test at new accounts world wide involving food trends gluten freevegan local sustainable grass fed etc designing new menus to cater to the ceo cfo presidents etc as well as new manager hires in the office during weekly training communicating directly with dietitians to match health standards of the company while being innovative and healthy simultaneously traveling to accounts out of state to help with food cost and budgeting and training ensured a smooth kitchen operation by overseeing daily product inventory purchasing and receiving identified opportunities to increase revenue decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction attend meetings to acquire new vendors to be approved for the company to head chef company name － city state acting manager of staff of employees continuously improving the standards of choa control purchasing of produce special catering monthly promotions and managing inventory maintain a budget of 5m and food cost of responsible for special functions from plus responsible for caféretail sales up to covers per day responsible for supplying food to patient beds every meal period expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns budget and local labor laws implemented and supported company initiatives and programs to sous chef company name － city state acting manager of staff of employees controlled purchasing of food beverage equipment tableware and expendables maintain a budget of 5m responsible for special functions from plus responsible for venues of covers per day actively participated in staff meetings and operated as an effective management team leader regularly developed new recipes in accordance with consumer tastes nutritional needs and budgetary considerations education associate of occupational science degree culinary le cordon bleu college of culinary arts atlanta － city state united states nutrition courses coursework in pastry arts classes in restaurant and facility operations skills controlling budget designing menus organizational inventory skills management marketing conducting meetings public speaking trainer microsoft office excel publisher powerpoint purchasing retail sales | 14 |
facilities construction manager summary highly motivated professional responsible for managing overall construction projects and building maintenance extensive commercial construction experience from initial concept design and throughout construction responsible for handling organizational functions and building sustainability and environmental considerations outstanding interpersonal skills communication negotiation and extensive experience interacting with all levels of construction professionals direct correspondence with military officers upper government management architectural and engineering firms throughout nebraska general contractors and subcontractors on all size of projects from multimillion dollar facilities to roof repairs provide strategic planning and implementation of construction responsive to challenges dealing with emergency situations and problems that arise on any construction site admired for the ability to make any task an opportunity to showcase the team involved analytical thinker with attention to detail and high expectations which are of the utmost importance to provide a quality product to any customer experience facilities construction manager january to current company name － city state solely responsible for capital construction project management up to million including the new military headquarters building in lincoln ne manage architects engineers general contractors and subcontractors responsible for following army regulations and guidelines in building design ultimately responsible for all inspections of buildings supporting state and federal military operations solely responsible for the coordination and design construction and maintenance of the nebraska national guards square foot data center which was designed to tiaeia standards integrated climate controls triple redundant hvac dual 200kw ups systems 750kva emergency power generator and chemical fire suppression responsible for overseeing all it equipment and infrastructure instrumental in the implementation of statewide life safety systems designed to shut down hvac systems in the event of a biological attack in a building and provide preprogrammed audible direction in the event of any form of emergency from fire and tornados to terrorist attacks primary coordinator of space management furniture planning procurement and installation cross coordination with master planning environmental financial and facility management briefings to senior construction and facilities officer to facilitate program updates to the adjutant general and governor of the state of nebraska additional responsibilities include maintaining the cad standards and managing asbuilt drawings for over buildings at locations state wide project manager estimator january to january company name － city state instrumental in procuring company projects up to million managed all aspects of commercial construction projects supervised field superintendents and associated crews solely responsible for obtaining necessary construction permits for entire firm established detailed project schedules and updated week look ahead schedules with input from superintendents conducted weekly job site inspections and progress meetings presented project status and budget information to owners highly skilled in coordinating subcontractors suppliers and owner supplied materials solely responsible for processing project submittals and architectural requests for information in charge of pricing reviewing processing and tracking change orders collected and reviewed subcontract bids proficient in reviewing architectural plans and developing project estimates office manager and assistant party chief january to january company name － city state managed survey crews prioritized job orders processed billing statements coordinated fieldwork assignments for all employees provided field work and drafting for topographical surveys boundary surveys improvement location reports and elevation certificates researched and analyzed various county plats provided survey documentation to appropriate banking institutions and insurance companies compiled construction staking for commercial and residential construction sites education bachelor of science construction management university of nebraska － city state construction management preengineering studies peru state college － state peru preengineering studies skills army banking billing budget cad direction documentation drafting eia financial hvac insurance managing materials meetings pricing procurement progress project management safety | 19 |
material control specialist summary accomplished professional with years of experience within the field of logistics and years of experience in organizational leadership expert at managing supply support transportation inventory control purchasing and distribution effective in customer service cost reduction and property management proficient in nalcomisrsupply big safari inventory bsi cost point and fedlog database versatile and proactive problem solver with excellent interpersonal skills highly adaptable to ever changing circumstances when engaging any project business plans within a fastpaced and demanding environment highlights ms office suite decision making organizational leadership multitasking security clearance team building training planning scheduling analytical thinking flexibility communication skills supervisor skills inventory management process improvement experience to material control specialist company name coordinate material movement between storage production areas and designated locations coordinate with purchasing construction warehouse and engineering personnel to ensure appropriate scheduling procurement and movement of materials remove materials from inventory and coordinate the preparation of materials for shipment identify materials by military class of supply maintain records manage traceability of documentation from receipt through shipment process verify materials or merchandise received against shippinginvoicing documents record discrepancies and damaged materials examine store materials for deterioration and damage provide documentation for disposal provide asset management coordinate warehouse processes and distribution administration to logistics supply specialist company name － city state maintained inventory recordsdocumentation for government assets management utilized the bsicost point system and entered data to track and maintain inventories processed request for mission support assets monitored assets during deployments purchased tracked sourced and accounted for assets in excess of million ensured availability of required equipment and supplies managed repairspurchases of assets coordinated with planners buyers and vendors on parts acquisition determined parts requirements and developed provisioning documentation managed the dfim program to ensure assets were returned and properly processed provided support for program managers with logistics proposal preparation pricing and negotiations assisted with training initiatives for logistics specific training to aviation supply specialist company name － city state supervised marines to maximize efficiency and satisfy valid customer requirements provided aviation supply support including inventory management materials administration personnel staffing and requisitioning procedures validated customer requirements processed and submitted requisitions processed and delivered materials in accordance with government regulations and procedures purchased tracked sourced and accounted for assets in excess of billion ensured availability of required equipment and supplies managed repairspurchases of assets military experience to specialist company name united states marine corps camp pendleton ca aviation supply specialist jan jan supervised marines to maximize efficiency and satisfy valid customer requirements provided aviation supply support including inventory management materials administration personnel staffing and requisitioning procedures validated customer requirements processed and submitted requisitions processed and delivered materials in accordance with government regulations and procedures purchased tracked sourced and accounted for assets in excess of billion ensured availability of required equipment and supplies managed repairspurchases of assets education certificate six sigma villanova university － city state us certificate lean villanova university － city state aviation logistics navy and marine corps aviation logistics － city state high school diploma general studies boys ranch high school － city state us certifications hazmat certified skills inventory aviation staffing documentation asset management buyingprocurement class comprehensive large array data stewardship system invoicing material control procurement purchasing scheduling shipping bsi cost point inventory records logistics million pricing proposal preparation provisioning training training initiatives hazmat ms office six sigma sixsigma | 23 |
director of public relations associate artist summary creative administrator and public relations coordinator offering administrative experience in both corporate and nonprofit office environments dedicated and focused adept at completing multiple tasks simultaneously and following through to achieve project goals highlights mastery of microsoft office programs word excel meticulous attention to detail windows mac osx business writing strong interpersonal skills understands grammar proofreading billing and coding proficiency in outlook tessitura cision gorkana constant contact software selfdirected professional and mature resourceful meeting planning report writing schedule management experience director of public relations associate artist oct to current company name － city state handled all media and public relations inquiries extensive research and outreach to cultivate media connections contacting media outlets pitching interviews with company and cast members writing and editing of press releases and promotional materials for productions account coordinator executive assistant oct to oct company name － city state assistant to senior executive vice president marcia horowitz focus on crisis management extensive research and reporting collecting daily media hits for clients and organizing them into reports easily managed busy phone and email traffic coordinated travel arrangements and expense billing for ms horowitz arranged both inhouse and offsite meetings as well as catering if needed keeping tabs on clients social media and web presence proofreading and editing of press releases and written statements to reporters interacting with members of the media on behalf of ms horowitz served as backup for the assistants of howard and steven rubenstein president and founder of the company receptionist administrative assistant jun to oct company name － city state served as liasion for visitors many high profile with building security handled heavy phone inperson and email traffic arranged catering for large events including celebrity luncheons board meetings product testing and employee training coded to department scanned organized and sent company invoices from all branches to accounts payable maintained extensive records for offsite inventory of companywide filing and storage system assistant store manager dec to apr company name － city state started as seasonal sales in washington dc and worked way up to assistant store manager of nyc flagship generated impressive sales figures we were regularly the topselling store in the united states communicated with customers employees and other individuals to answer questions and explain information regarding product and sales reported the stores financial performance every evening in a report sent not only to us management but to headquarters in london reconciled and reported discrepancies found in records trained new employees on brand focus and operations implemented creative new displays worked alongside head of us pr in order to prepare for spring trunk shows and arrange the loan of merchandise to magazines for publicity office coordinator may to aug company name － city state served as first point of contact between instructors parents and students for duke university summer program managed the front desk including greeting visitors and responding to telephone and inperson requests for information handled medical records drivers log and vehicle checkout created a schedule for the airport pickup and dropoff students in the program dispersed incoming mail to correct recipients throughout the office made copies sent faxes and handled all incoming and outgoing correspondence organized files developed spreadsheets faxed reports and scanned documents received and screened a high volume of internal and external communications including email and mail also served as class instructor created a syllabus for and taught classes akin to an introductory theatre class at the college level made a semesters worth of lesson plans exercises rehearsalsperformances and presentations for a class of students education master of arts the royal central school of speech and drama writing for stage and broadcast media london united kingdom worked independently with other graduate students across disciplines to create work for the prestigious source festival interned for play development workshop the fiend specialized coursework geared towards copywriting script reading and development bachelor of science skidmore college gpa cum laude graduated with departmental honors theatre saratoga springs new york united states member of the adliberal artists skidmores finest and only improv team multiyear participant in the national college comedy festival graduated cum laude with departmental honors interests all aspects of theatre especially performance and playwriting volleyball kayaking music reading hiking swimming blogging skills accounts payable copywriting crisis management editing and proofreading research filing inventory mac pc excel microsoft office programs office outlook windows word organizing promotional materials additional information interested in all aspects of theatre especially performance and playwriting volleyball kayaking music reading hiking swimming blogging | 20 |
vicepresident data and marketing technology professional summary i help media companies succeed with digital products and customer experiences my passion is helping people and organizations transform grow and thrive with a unique mix of strategy marketing product and technology leadership this expertise has been developed over twenty years spent building successful digital businesses and products across the world skills team leadership budgeting and finance process implementation project management staff development strong verbal communication extremely organized work history to current vicepresident data and marketing technology company name – city state driving evolution of the firm into a datadriven marketing company leading the design and delivery of datadriven products services strategies and platforms setting the strategy and direction for a newly formed data division while hitting ambitious growth targets leadership of inhouse startup orchestrate which is a marketing funnel automation and lead nurturing platform for b2b markets that capitalizes on content marketing leading full life cycle product development for data datadriven products including market research positioning processes and technology acting as product owner for data and martech across all platforms in our agile processes ensuring compliance with data privacy legislation functioning as data protection officer to vicepresident digital media company name – city state responsible for shaping and executing product vision and strategy and driving digital business transformation led product management digital marketing and digital strategy responsible for reports budget of million web sites mobile apps matrix pl owner for million digital business led product development market research digital strategy internal digital consulting web production online marketing video production and directory management founded and coled an inhouse business startup at the junction of marketing technology machine learning and data led extensive market research and cowrote business plan key contributor to the companys strategic plan known as vision led digital sales to 10x increase over a fiveyear period grew traffic 4x drove cms implementation projects to move web sites to new cms to director of product management company name – city state in this role i built a worldclass product management organization focused on customerdriven innovation designed and implemented a new product development process which improved strategic alignment and sped the flow of new products through the pipeline as well as leveraging innovation across all divisions grew digital sales and web traffic the first full year in position with strong annual growth the following two years led digital product sales growth of 10x in eight years developed key metrics to drive the strategic and tactical goals and managed a product portfolio across multiple vertical markets drove implementation of agile product development processes that improved quality results to global process expert senior manager crm company name – city state drove major initiatives for database marketing crm market sensing data quality and lead management resulting in significant sales growth and strategic advantage led sales process initiative to integrate a new division of salespeople that resulted in significant business improvement and sales increases responsible for driving positive change and measurable improvement of marketing and sales processes in north america including implementation across salespeople and multiple it systems owned customer data and related processes led improvements in data gathering creation and sourcing processes resulting in achievement of hiltis top rating globally in data quality to global ebusiness channel manager company name – city state to global ebusiness implementation manager company name – city state global product owner for ecommerce led global product development marketing and implementation for major ecommerce web sites as well as eprocurement achieved revenue target of million chf and drove annual growth exceeding annually for three straight years developed and implemented ebusiness project portfolio process that identified prioritized and measured business opportunities resulting in reduced average project delivery time and increased roi increased customer retention rate and conversion rates over by developing and executing online personalized marketing grew traffic by via seo efforts to eproducts marketing manager company name – city state spearheaded market research design requirements prototyping and implementation of companys first second generation ecommerce sites established and managed tenperson ecommerce department awarded hilti north americas leadership award for exemplifying the companys leadership principles to sales manager company name – city state led sales team of ten salespeople achieved presidents club in consecutive years to inside sales representative company name – city state skills agile automation b2b budget business plan business startup cms consulting content conversion crm database marketing delivery direction driving ecommerce ebusiness full life cycle innovation leadership machine learning market research marketing market marketing and sales new product development online marketing positioning processes procurement product development product management prototyping quality sales strategy strategic unique video production vision web sites web production education may master of business administration marketing oklahoma state university city state marketing december bachelor of business administration finance northeastern state university city state finance | 12 |
consultant executive profile as a professional in health care for over years i have had numerous experiences clinical and nonclinical that would be an asset to any organization i have authored numerous policies and procedures and technical advisor for several books working as paramedic nurse travel nurse ed and home health manager educator consultant director regulator and serving on two boards of directors i am a people person and have developed and managed teams of people and achieved many goals core accomplishments readylink healthcare travel nurse and ed contract sarah bush lincoln healthcare mattoon illinois ed nurse for a busy central illinois ed with significant rural trauma and medical services agostini and associates travel nurse ed contractmercy merced medical center merced california ed nurse for a facility serving a highly noncompliant population resulting in a very high acuity and census provena covenant medical center resourceed nurse and resource nurse for the hospital included support services to all hospital departments performed difficult procedures and skills throughout the facility including specialized intravenous lines such as piccs etc specializing in the ed ed staff nurse st margaret mercy hospitals nursing director oversight of operations between two hospitals hospital operations rotated between a and bed hospital both with a high census and acuity eds icus ccus nicus picus and a complete psychiatric facility encountered numerous unique challenges including the necessity of closing the hospital bypass at times due to census andor acuity resolving conflicts and adequate staffing ed nurse supervisor ed registry daleys ambulancecomed transport director of emseducationhuman resources and national affairs emtparamedic then director developed respected personnel education public relations and employee health departments established prestigious specialized critical care transport and nurse teams grew company from employees to and at its peak transports per day authored numerous policy and procedures for company established infection control including the new osha regulations developed several customer service initiatives through various cqi programs using a team approach board of directors years for the american ambulance association aaa board of directors for the national registry of emts porter memorial hospital ems directorinstructor oversight of ems systems operations education ed and ems paramedic and emt programs including popular and unique continuing education programs oversight of system operations policy and procedures development cqi programs fire departments crete glenwood and cornbelt fire departments intermittent between and firefighterparamedicdiver career achievements edems consultant technical advisor for several books by db petit and diane petit authored numerous policies and procedures including regulations american ambulance association aaa board of directors national registry of emergency medical technicians nremt board of directors excellence award walter schaefer award aaa appointed to the illinois department of public health idph regional ems and trauma advisory committees implemented very successful special critical care transport and nurse teams pilot project evaluating the effectiveness of prehospital personnel providing hbvppd vaccinations with idph and the university of chicago demonstrated effectiveness designed and implemented numerous policies and procedures including drug free workplace challenged successfully several times and a respected credentialing process for hiring ems personnel even respected by other providers and hospitals negotiated rule making for medicare aaa resulting in a fair fee schedule with increased reimbursements for ambulance providers throughout the nation professional experience company name january to current consultant operations and systems development osha and regulatory issues startup ems providers hbvtb vaccinations staffing and patient care company name january to current assistant director nursing provided home health to patients specializing in infusion therapy supervision of nursing staff case management company name april to july travel nurse mercy home health contract supervised ancillary staff provided home health to patients throughout the oklahoma city region illinois department of public health idph office of preparedness and response regional emergency medical services company name january to january coordinator working in the regulatory environment providing oversight for all aspects of trauma centers ems and emergency department ed which included site visits investigations conflict resolution licensing inspections reviewing and approving all aspects of ems and ed disaster preparedness and response for hospitals and ems education governors state university masters health administration health administration valparaiso university bsn prairie state college state ingalls memorial hospital emergency medical technician publicationscontributions technical advisor for several booksby db petit and diane petit ambulance industry journal aaa the insider jems communication human resource manual aaa medicare documentation manual aaa clinical standards manual aaa expanded scope of practice manual aaa certificationscurrent and past advanced cardiac life support emergency communications rn illinois national incident management system nims basic trauma life support btls pediatric advanced life support domestic preparedness certificate pediatric education for prehospital professionals pepp cpr certification mti management training institute texas a m aaa paramedic amateur radio ham radio license padi open water scuba certification work history company name skills ambulance basic conflict resolution cpr documentation human resource management training office nursing publications radio staffing supervision systems development technician | 11 |
manager summary as a recent college graduate with a degree in psychology and a miner in business i posses over years of experience in various fields and customer service management throughout the years i have undertaken several jobs positions and internships these placements have enabled me to develop not only specific industry experience but also valuable and transferable skill sets in the fastpaced sector of management marketing and public relations being an exceedingly motivated and astute individual i seek to apply my current skill sets some of which are strong visualization skills communications leadership and organizational skills to the rewarding field of event planning where i can bring my zealous strategic values education majorpsychology minor business mercy college may bachelor of science psychology city state relevant course work in developmental psychology cognitive psychology historical psychology experience company name september to current manager city state oversee staff reservations and great customer at this trendy manhattan restaurant plan shift schedules for staff monitor daily product deliveries and inventory maintaining equipment adhering to health and safety precautions making sure the kitchen and dining areas follow health code standards keeping records of these practices for health inspectors solving employee or customer problems personally increased restaurant traffic by creating awareness of happy hours deals specials and weekly events through the use of social media outlets such as instagram and facebook company name january to may intern city state support design and development team in the fashion accessories hats department update line sheets according to changes made to samples track organize and prepare sample orders for various sales marketing and photography departments as needed successfully organize show room to effectively display products for merchandising vender meetings research popular hat trends for the season develop trend boards to be shown to potential buyers and displayed in showroom research and compile color trends for the upcoming season and match to color pantones demonstrate leadership skills assertiveness and intellectual curiosity company name september to august ticket office manager city state supervise box office and online ticket sales for concerts sports theater and other events at various venues in the northeast track ticket inventory and place orders for ticket printing maintain records of ticket sales and complimentary tickets given for particular events generate and analyze weekly ticket sales reports using microsoft excel respond customer to telephone and email inquiries created awareness of company website through phone and social media marketing generated and maintained clientele list for future events increased online ticket sales through email and telephone marketing personally generated over in ticket sales company name september to may clerical assistant city state processed paperwork and payroll for tutors coordinated with tutors to ensure adequate coverage for students in the program tutored students in english history spanish and regents exam preparation developed problem solving skills and context clues awareness for newly immigrating students with language development difficulties to be implement in citywide regents exams partnered with teachers to evaluate and create a more personalized learning curriculum to meet each individual student needs company name september to december public relationsmarketing intern city state supported clients marketing initiatives related to social media campaigns press releases direct mail email communication and events facilitated marketing strategies targeted at prospective clients maintained client press and media contact list using cision database posted news upcoming events images and more on client social media channels to keep followers engaged used adobe indesign to edit sponsor decks for upcoming events including cost layout marketing and pr strategy for event and guests attending created image layouts in adobe photoshop for use on company website and in emails to potential clients compiled detailed information for pitch letters to potential clients such as websites social media sites blogs newspapers magazines and tv that could be part of pr strategy as well as events that would be arranged company name june to july sales associate city state assisted retail customers with apparel selections and processed sales transactions helped style merchandising displays to meet brand target style approach skills team leadership accomplished manager social ecommerce natural leader microsoft office adobe indesignphotoshop database management spanish fluency strategic thinker | 20 |
certified personal trainer and group fitness instructor summary wellness professional certified personal trainer and group fitness instructor with formal training not only in health andfitness but also business development leadership marketing and communications extensive sales and customer serviceexperience goal oriented and selfmotivated with talent in motivating others and takes great pride in developingcustomized fitness and nutrition plans to meet individual client goals core qualifications individual and group fitness programming specialist excellent sales and communication skills wellness coach new customer acquisition fitness assessments multimedia marketing fitness equipment operation special events planning weight management expert ms office proficient understanding of human anatomy relationship building expert certified ace personal trainer exceptional multitasker afaa certified group fitness instructor organized and efficient tabata boot camp certified coach motivated team player goaloriented education master of science communications media management virginia commonwealth university － city state usa communications media management concentration communications marketing and public relations coursework in business management with a focus onmedia additional coursework in economics and finance bachelor of arts journalism marketing radford university － city state usa journalism marketing experience certified personal trainer and group fitness instructor march company name － city state developed and implemented training programs to ensure clients reach fitness goals led clients and groups of all ages through personal workouts and skill development training administered fitness assessments counseled clients on proper nutrition and exercise habits wrote fitness articles for publication in club marketing pieces developed and implemented fitness challenges for members to increase club visits and generate excitement encouraged and motivated members to attend group fitness classes participated in club promotions to recruit new members and increase club sales recorded training sessions and maintained package rates for each client contributed to the operation of a clean friendly and well maintained health club education specialist april to november company name － city state facilitated relationship building and marketed online and inhouse education programs to accounting professionals working in firms companies governmental agencies and associations developed and implement online learning initiatives created and executed ongoing comprehensive sales plan for education programs analyzed market research as well as member database to target programs and marketing efforts worked closely with marketing team to create and implement marketing plans collaborated with senior education manager on new contentcourse development as well as evaluating new educational training opportunitiesproviders including group selfstudy and online cpe negotiated pricing and contracts with clients speakers and vendors coordinated delivery of education programs oversaw database management and tracking of the inhouse and online programs responsible for inhouse and online budget financial tracking in a effort to monitor goal attainment edited conference and seminar footage for webcast and selfstudy production sales assistant may to april company name － city state developed and maintained excellent working relationship with discussion leaders vendors firms and companies in order to increase sales created sales proposals for customized cpe training to recruit new clients and retain existing clients worked with vendors to provide inhouse education programs to firms companies governmental agencies and associations course administration as needed administrative coordinator september to may company name managed member database worked closely with owners to develop targeted marketing plan to maximize membership coordinated communications and built relationships between competitive gymnastics team staff and parent organization handled incoming calls from the public answering program questions and taking registrations affiliations member indoor cycling associationmember idea health and fitness associationmember pt on the net skills accounting budget business management competitive content contracts course development client clients database management database delivery economics finance financial focus marketing plan marketing plans market research marketing pricing proposals public relations publication relationship building sales training programs articles | 7 |
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