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executive chef summary outgoing job title offering extensive knowledge of hospitality etiquette food preparation and superior customer servicefood service professional and culinary arts student seeking a position in an elegant fine dining establishment extensive knowledge of highend ingredients and food and wine pairingsrestaurant professional with number years in foh and boh operations customer service and food handling expertise skilled at memorizing menu items and ordersorganized independent worker with strong time management skills detailoriented and able to learn new tasks quickly and effectivelyorganized independent worker with strong time management skills detailoriented and able to learn new tasks quickly and effectivelyefficient job title with strong interpersonal and coaching skills prior work in busy hotels and finddining restaurantsserver bringing enthusiasm dedication and an exceptional work ethic trained in customer service with knowledge of cuisine type cuisinefriendly and courteous server with five years work in a bar and restaurant setting proficient knowledge of food wine and spirits seeking a position in an upscale restaurant resort or country clubhigh energy outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fastpaced restaurant or bar high volume dining customer service and cash handling background highlights ms office suite pos touch windows outlook and excel spreadsheets as well as the internet highly responsible and reliable point of sale pos system operation works well under pressure exceptional interpersonal skills extensive hospitality background state name food handlers card state name food handlers card state name food handlers card trained in liquor wine and food service food and beverage specialist indepth food and wine knowledge mathematical aptitude food ingredients expert master of sales techniques food safety understanding accomplishments over years of experience in managing food operations as an executive kitchen manager executive chef in high volume restaurants strong troubleshooting abilities to identify problems and implement appropriate solutions for kitchen or quality related issues expert in managing new restaurant openings hire and train employees enhance employee customer service skills order food equipment oversee grand opening activities and align standards with the fohboh operation teams strong time management organizational skills and multitasking ability excellent interpersonal skills relate well with vendors staff management and people from diverse backgrounds culinary certified in food preparation and presentation created menus featuring various cuisines including italian southern american and mexican cuisines outstanding leadership skills proven through earned awards and employee relationships sound communicator with the ability to supervise train and develop staff effectively experience executive chef to company name city state catering expert specializing in special events catering for clients such as the walt disney company universal cbs and abc studios the huntington library and gardens nestle usa wolfgang puck and valencia country club consulting chef food ecommerce service jewel city bowl the waffle saddle ranch waffle fusion restaurant woodland hills company name responsible for managing culinary operations recipe preparation and presentation food consumption estimation food purchase requisitioning responsible to ensure food items are prepared according to standards of quality consistency and time lines maintain sanitation procedures and organization of work area adhering to all osha regulations maintain food storage receiving rotating stocking as par levels dictate manage catered boardroom events create and prepare quality culinary specials for exclusive occasions manage both food and nonfood inventories implement inventory control system institute standardized product rotation system develop daily work and production schedules direct boh pl responsibility decreased food costs through various initiatives to meet companys budget standards assist gm in negotiating new contracts with beverage and equipment vendors consistently provided high quality customer service and satisfaction ensuring a hospitable and firstclass dining experience assisted guests with making menu choices in an informative and helpful fashionmaintained knowledge of current menu items garnishes ingredients and preparation methodsdelivered exceptional service by greeting and serving customers in a timely friendly mannerappropriately suggested additional items to customers to increase restaurant salespromptly served all food courses and alcoholic beverages to guestsanswered questions about menu selections and made recommendations when requestedeffectively communicated with kitchen staff regarding customer allergies dietary needs and other special requestsregularly checked on guests to ensure satisfaction with each food course and beveragesmanaged closing duties including restocking items and reconciliation of the cash drawerskillfully anticipated and addressed guests service needsconsistently adhered to quality expectations and standardsaccurately recorded orders and partnered with team members to serve food and beverages that exceeded guests expectationsroutinely cleaned table linens table settings glassware windowsills carpets counters floors storage areas and service refrigeratorschecked in deliveries and signed off on products receivedprepared the buffet and salad bar for dinner servicecontinually kept carpets and floor clear of debrismaintained neat and attractive bakery food casesmaintained a professional tone of voice and words at all times including during peak rush hourspolitely answered phones promptly and recorded and confirmed reservationsgreeted guests and communicated about wait timeguided guests through the dining rooms and provided needed assistanceroutinely checked menus to verify they were current clean and wrinklefreewelcomed and acknowledge all guests in a friendly serviceoriented mannercleaned dishes with detergent and rinsing and sanitizing chemicals in the compartment sinksprayed all racked items with hot water to loosen and remove food residuediligently cleaned sanitized and organized food speed racks food bins dry storage racks and chemical storage roomclosed down the kitchen after each shift and precisely followed closing checklist for kitchen stations executive kitchen managers to company name city state bjs chicago brewery restaurant woodland hills collaborate with general manager on all restaurant operations manage customer service wait staff supervise daily opening closing activities manage food and labor costs responsible for staff scheduling creation of daily prep lists for boh keeping kitchen on par with health code monitor food budgets and administered cost controls implement standardized product rotation system for all food and nonfood product inventories collaborate with area gm to facilitate the opening of new stores including training marketing and merchandising of restaurant services direct facility maintenance and emphasize clean fun and hospitable dining facilities adhering to industrial health and safety standards develop employee customer service skills conduct productivity enhancements and performance evaluations consistently achieved bonuses for meeting and exceeding sales cost controls quotas executive kitchen managers to company name city state responsible for the boh operations hired trained and supervised kitchen staff managed budgets negotiate vendors contracts and prepared food according to quality standards accountable for monthly and annual budgets including action plans to drive sales by consistent high quality food and service standards manage employees and inspected work performance as well as safety and hygiene in compliance with government regulations prepare daily production sheets ensure stocking of all stations certify adherence to recipe portion servings accurately estimate food consumption and the requisition of supplies resulting in reduced cost working with gm assisted in the grand opening of eight new restaurants negotiated contracts with vendors administered the receiving of goods ensuring accuracy and freshness developed work schedules trained incoming staff and mentored employees to assume leadership roles education bachelor degree marketing georgia institute of technology city state fulton marketingcoursework in business management and operationscoursework in culinary management and food and beverage operations management certified food handlerthorough knowledge of haccp regulations atlanta culinary technical school city state skills abc budgets budget closing computer literate consulting contracts clients customer service customer service skills ecommerce special events facility maintenance general manager government regulations health and safety standards inventory control leadership managing marketing merchandising excel spreadsheets ms office suite outlook windows negotiating pos quality receiving restaurant operations safety sales scheduling | 14 |
sales finance manager summary looking out for a position as administration assistance with a reputed firm where i could use my core competencies and knowledge for the mutual growth and benefit a civil engineer projects manager with more than years of vast experience in management planning designing bidding and implementation of civil construction projects of buildings roads hydraulic structures solid waste transfer stations waste water treatment plants concrete paving security projects and etc enthusiastic and hardworking professional with experience of travelling to project sites around the country including remote environments with limited communications or logistical support possess a great record of accomplishment of contributing to continued business improvement processes and meeting the projects objectives professionally committed to delivering high quality engineering and environmental services experience of working on infrastructure utilities and structural and highways projects years experience in administration customer services auto finance and used cars selling with one of the best car dealership in forest lane garland excellent experience of doing business with united auto credit westlake and lobel highlights operating systems windows mac os xsoftware microsoft office autocad photoshop pdf professional ms outlook experience sales finance manager sep to sep company name － city state determining annual unit and grossprofit plans by implementing marketing strategies and analyzing trends and results establishing sales objectives by forecasting and developing annual sales quotas for regions and territories projecting expected sales volume and profit for existing and new products implementing sales programs by developing field sales action plans maintaining sales volume product mix and selling price by keeping current with supply and demand changing trends economic indicators and competitors establishing and adjusting selling prices by monitoring car costs competition and supply and demand contributing to team efforts by accomplishing related results as needed manage the international sales collecting payments follow with customers customer services usace contractor albashiq group constructions and trading mosul nineveh iraq projects manager sep to sep company name estimating activities of project bids then performing the job perfectly depend on the bid and perfect specifications defining the projects objective and developing plans to accomplish the objectives work in order to define the specific objective of the projects including members of the project team in the plan development phase organizing function for involves identifying and securing necessary resources determining tasks that must be completed assigning the tasks delegating authority and motivating team members to work together on the project determining what tasks must be completed motivating members of the project team to work together in order to complete the goal tracking progress and comparing it with planned progress solve problems and get the project back on track responsible for guiding employees in achieving the goals and ambitions of the company ensuring that all processes and practices are working in a proper manner discussing with other members of the top management and devise any specific goals which are to be accomplished within a certain time period overseeing all processes and pay minute attention to monthly or quarterly functioning of each individual practices doing well experience and efficiency for handling the operations of individual practices in a company training guiding and assisting the newly hired process employees regarding handling daily processes and employee performance conducting presentations to the higher management pertaining to business marketing and advertising strategies and all other necessary aspects of the company processes communicating with clients and attracting new projects to the company for execution and finalization ensuring that every individual department is giving their best possible outputs and recommending and devising any new policies that are likely to prove beneficial to the goodwill of the company conducting quarterly semiannual and yearly general meetings for presenting the profits gains and achievements of the company almaher group constructions and trading mosul nineveh iraq projects manager nov to aug managing the tasks is performed to the fullest of the efficiency planning out an organizational structure to bring out ease and flow in the tasks suggesting new policies and modifications in order to reform the nature of work developing good relations with my colleagues and motivate them to do well by appreciating their good performances participating in meetings discussions projects site visits workshops and hearings preparing bids and proposals for the prospective clients to expand business operations provide full information to the accounts departments and auditors and assist them in case of difficulty determining the resources required for the purpose of production preparing status reports and presenting them to the higher managing authorities for scrutinizing delivering the performance with better success rates keeping in touch with the clients who have assigned the project to my company and make them aware of the status of the work finished leading my team and bring out the best in them responsible for developing a good dialog and communication with the team member for the success of the project estimating activities of project bids then perform the job perfectly depend on the bid and perfect specifications establishing easy communication between the employees and the higher authority solving problems for my team members team building which is defined by success accomplishing project objectives and the outcome success of the projects site engineer jun to oct company name － city studying each project at the onset and draft an outline of items that may need attention one of my first duties was studying the work plan submitted by the contactor and suggesting any modifications to the supervisor engineer supervising the works on site in accordance with the contract requirements and using the template and procedure established by government supervising the works in accordance with the drawings technical specifications and bills of quantities ensuring the correct implementation of the works according to technical specifications to designs and quality of materials preparing list of materials for which the procedures for acceptance will be done preparing list of tests that may be required and following these tests to be carried out and approved checking and testing of completed works before a contractor covers them checking and ensuring that the site is arranged as per the site management plan and that all measures are taken for site safety and the safety of the third parties in the vicinity of the site ensuring that health and safety measures are adopted and followed to the full extent and prepare weekly report suggesting and instructing additional safety measures if needed studying and verifying quantities of works done and provide a report to contractor providing an assessment of any variation to contractor for approval assist in the preparation of provisional acceptance and snag list maintain a filing system for all site memos and instructions measured quantities of work and materials on site reports and other documents and correspondence pertaining to the construction activities coordinating the site meetings with the contractor education bachelor of science civil engineering mosul university － city iraq civil engineering both degrees already equivalent to us degrees master of science civil engineering mosul university － city iraq civil engineering languages bilingual english arabic skills photoshop advertising arabic autocad business operations com clients customer services dialog engineer english estimating filing forecasting government grossprofit http instructing international sales languages team building mac os managing marketing strategies marketing materials meetings microsoft office ms outlook windows works operating systems organizing organizational pdf plan development policies presenting presentations processes profit progress proposals quality safety selling sales supervisor supervising workshops | 15 |
regional engineering manager engineering director innovative solutiondriven engineering director with over years experience delivering highprofile itsscada projects for the transportation and waterwaste water industries expertise includes technical solution architecting and cost estimating mission critical itsscada system design and delivery disaster recovery planning technical program management and crossteam leadership execution and results oriented individual with a passion forsolving business problems with innovative cutting edge technology solutions that enable clients to achieve and exceeddesired business outcomes accomplishments technical manager with success rate delivering projects on time and under budget proposed innovative solution that would allow client to consolidate mutliple operations centers and provide for seamless migration without service interruption which resulted in the company being designation as the ‘highlypreferred supplier maximized efficiency and ability to scale by industrializing sales and engineering deliverymethodology and deliverables originated and spearheaded product innovation ideasenabling the company to differentiate itself in the itsscada market expertise architecting best practice technical solutions technical program management qaqm client management vendor management testing and commissioning planning and execution team leadership c rossteam collaboration engineering cost estimating engineering resource management and forecasting process improvement professional experience regional engineering manager to current company name city state currently directing its solution deliveries in texas australia new zealand and chile lead systems solution architect responsible for technical proposal writeups presentations and engineering cost estimates which have resulted in winning bids on projects ranging from 1m to 25m in the western na sa and oceania regions improved engineering resource coordination between project managers and the engineering department resulting in more proactive resource planning and increased visibility implemented targeted jit training sessions which drastically improved work efficiency by minimizing the technical learning curve for new staff deployed on projects recent projects santiago chile its value 1m currently directing the inhouse development of an advanced traffic incident detection algorithm which will tiein with a gis map based incident response system to give the client early warning indication of traffic incidents and congestion spikes citylink omcs upgrade value 5m directed an itsscada system upgrade for a mission critical tunneltollroad in melbourne australia designed an interactive smart motorway gis map to serve as the primary roadway monitoring and traffic incident response gui lbjnte managed lanes project value 25m technical manager for an its system delivery to monitor and control miles of managed lanes for a greenfield civil works project in the dallasfort worth area the project deployed the first dynamic tolling roadway in the state of texas the stateoftheart central command and control center interfaces with several field device subsystems electronic information and toll rate signage traffic detectors cctv cameras weather and gas monitoring systems the driveondallas website and txdots lonestar daltrans systems engineering supervisor to company name city state improved engineering department productivity by reorganizing engineering staff activity reporting methods and project resource planning beat out the ‘preferred supplier in a major civil project bid by proposing a more efficient single integrated technology platform that reduced the overall cost and deployment timeline effective engineering team leadership and qaqc oversight resulted in delivery of several high profile challenging itsscada projects on time and under budget responsible for engineering estimates and technical writeups for bid proposals and provided product demos to prospective clients during sales presentations major projects caltrans devils slide tunnel value 7m delivered a greenfield plcscadaits system for the monitoringcontrol of a mile long tunnel north of half moon bay ca developed an incident response conops followed by the design and deployment of a lifesafety emergency incident response management gui this irm gui allows tunnel operators to quickly react to a whole range of emergency scenarios that require evacuation of the tunnel and immediate deployment of emergency first responders eastern distributor tunnel value 5m managed the upgrade of a lifesafety itsscada system for a major tunnel servicing downtown sydney commissioning included the hotcutover of existing tunneltraffic control systems which was achieved with minimal downtime senior engineer to company name city state systems engineer ii to company name city state control systems engineer i ii to company name city state associate systems engineer to company name city state education bachelor of science electrical and computer engineering university of california at santa barbara city state various project managementleadership courses | 17 |
horizontal construction engineer summary experience in leadership as well as propagating tactical information operator of heavy construction equipment offering extensive experience operating equipment for any mission retail professional who excels in fastpaced environments experience in customer service merchandising pos systems and cash handling ambitious student with excellent research time management and problem solving skills experience horizontal construction engineer to company name － city state planned and coordinated work modifications of standard engineering techniques procedures and criteria immediately communicated any equipment issues to the supervisor maintained equipment in good working order by checking fluid levels and greasing and fueling machines operated heavy equipment including motor graders heavy loaders carryalls bulldozers backhoes roller scrapers and tractors organized all new hire security and temporary paperwork prepared and administered preventative maintenance work orders administrative operation tasks filing paperwork paperwork runner ect sales associatecashier to company name － city state recommended selected and helped locate and obtain outofstock product based on customer requests completed all cleaning stocking and organizing tasks in assigned sales areas verified that all customers received receipts for purchases trained and served as a peer coach for new sales associates priced merchandise and took inventory of supplies operated a cash register for cash check and credit card transactions with accuracy completed all point of sale opening and closing procedures including counting the contents of the cash register handled all customer relations issues in a gracious manner and in accordance with company policies cleaned up gaschemical spills with the appropriate store procedures sandwich artist sales associate to company name － city state prepared a variety of foods according to customers orders or supervisors instructions following approved procedure assembled food orders while maintaining appropriate portion control prepared specialty foods following specific methods that required quick prep time maintained high standards of customer service during highvolume fastpaced operations as well as completing closing procedures skills administrative cash register closing coach sc credit customer relations customer service equipment operator fast filing inventory weapons nursing organizing policies pos quick restaurant operations sales supervisor team player | 19 |
career senior executive service member director finance systems and budget group executive profile accomplished highly respected executive with extensive public and private sector health care and financial management experience proven ability to lead and mentor large and diverse teams build and maintain relationships that transcend corporate cultural and geographic boundaries and improve systems and processes to increase productivity profitability and customer satisfaction excels in driving positive change and managing in ambiguous and transitional environments pl policy development change management strategic planning process reengineering profit building negotiations restructuring startup transitional environments people project management skill highlights leadershipcommunication skills project management business operations organization client account management human resources budgeting expertise negotiations expert employee relations customeroriented core accomplishments project management project management operations management staff development launched wellreceived program of professional development courses for all staff mentored and coached employees resulting in a increase in productivity managed operation handled all functions related to program initiated project which resulted in positive outcome human resources spearheaded new program program which increased retention initiated project which resulted in positive outcome human resources spearheaded new program program which increased retention professional experience company name city state career senior executive service member director finance systems and budget group to federal agency responsible for medicare medicaid the state childrens health insurance program schip and health insurance portability standards oversee financial and information technology operations for medicaid and the state childrens health insurance program schip develop and administer budgets and supporting documentation coordinate financial survey and certification issues with the office of financial management center for medicaid and state operations cmso groups and other state and federal agencies create policies and procedures monitor and reconcile state expenditure and monthly accounting reports issue quarterly medicaid and schip grant awards lead system enhancements application development and quality improvement activities review and certify state medicaid management information systems mmis collect data for the medicaid drug rebate program survey and certify health care providers and suppliers ensure medicaid part and gpra compliance with annual performance budget represent medicaid in development of national electronic data interchange standards provide technical guidance for medicaid statistical information and federal upper limits systems coordinate medicaid fraud and abuse investigations administer annual operating budgets of million and up participate in administering the billion federalstate medicaid program supervise up to employees enabled seniors to receive prescription drug benefits for the first time by implementing services mandated by the medicare prescription drug improvement and modernization act mma led multiple initiatives to improve fiscal responsibility including mma phasedown state contribution the basis for billion in annual state part d payments in which states return funds to the federal government for citizens with dual eligibility for medicaid and medicare the addition of auditors in regional offices to educate states employees about medicaid policies and monitor related spending automation of the medicaid drug rebate program as part of the deficit reduction act dra facilitating rebate calculations for states and more than drug manufacturers enhanced operations and positioned agency for additional efficiency with adoption of the american reinvestment act arra which paves the way for the use of electronic health records throughout the nations health care system development of an it strategy designed to standardize the technical environment and educate medicaid directors and state ciosctos about enterprise architecture the federal government contributes billion annually to state system development company name city state vice president managing director to global credit insurer and allianz subsidiary with employees in more than countries developed documented and implemented credit policies procedures and practices created a risk rating system and trained managers from belgium england france italy spain mexico brazil hong kong singapore and shanghai to use it effectively managed pl for all satellite offices in the us canada and mexico as well as information budgets for europe hong kong singapore and shanghai supervised person professional and administrative staff and provided calm and stable leadership through three ownership changes turned a million corporate loss into million pretax profit in one year by restructuring and repositioning an international company for dynamic and profitable expansion in the us reducedrisk by more than million while developing a billion export portfolio eliminated in annual expense by renegotiating contracts salvaged an underperforming operation by redirecting corporate focus to reinsurance and adequate capitalization separating sales and risk management to eliminate inherent conflicts of interest company name city state vice president divisional credit officer company name state owner education mba fairleigh dickinson university city state bs finance insurance university of rhode island city state finance insurance skills accounting administrative application development agency automation benefits budgets budget contracts credit documentation electronic data interchange electronic health records financial financial management focus funds government information technology insurance it strategy leadership office management information systems enterprise policies profit quality improvement risk management sales | 21 |
quality assurance associate summary enthusiastic chemist eager to pursue a lasting career in the agriculture industry detailoriented chemist with expertise in the instrumentation physical and wet chemistry and formulation as well as coordinating testing and development highlights hplc gc ftir uvvis physical chemistry techniques gmpgcp accomplishments led the preformulation and formulation development of a topical cream and gel for psoriases which successfully entered clinical trials experience to current quality assurance associate company name － city state preparation configuration execution and authoring of reports for iq oq and pq protocols for labware lims and trackwise systems managed quality systems change control site training deviation and capa compliance programs for eisai other responsibilities include administration and development in trackwise plateau learning management system and labware lims systems qa oversight on all validation activities for plateau learning management system deviation investigations capa and sop review for site engineering automation systems developed and provided training on local and global change management cgmp and deviationcapa compliance processes to site personnel reviewed and approved master batch records mbrs and lot packaging records lprs for commercial batch release work within qa audit department for regulatory site audits and assist in responding to regulatory inspection observations support the clinical organization by providing oversight to the clinical lot record packaging specifically review and provide a disposition decision for packaged clinical trial material to senior researcher formulation company name － city state lead formulation chemist in the design and execution of development programs to deliver specific topical and lyophilized product attributes designed studies to substantiate formulation excipient choice use levels and desired product aesthetic attributes responsible for preclinical and toxicology study drug product manufacture and testing generated and interpreted study data to determine physicochemical stability drug excipient compatibility studies and other relevant studies including solubilityphsolubility profiles pka partition coefficient studies during formulation development process communicated formulation development program status goals and timelines to senior management by writing detailed technical reports on completed formulation development programs and periodic reports of ongoing programs performed a bimonthly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings scaleup process development of cream formulation and lyophilized parental formulations assisted in the preparation of the chemistry manufacturing controlcmc sections of ind anda and nda submissions evaluated clinical and scientific literature to identify potential product differentiators and new product opportunities employed chromatography spectroscopy and spectrophotometry techniques to quality control chemist company name － city state responsible for performing dissolution testing content uniformity acid resistance and assay of solid oral dosage products in a cgmp environment managed the stability program for all oral solid dose products performed uspnf compendial testing to ensure raw material compliance utilizing analytical and wet chemistry techniques investigated out of specification and out of trend data with appropriate capa authoring and technical review of analytical sops to quality control analytical chemist company name － city state responsible for performing physical and chemical cgmp testing of ophthalmic formulations performed raw material in process and finished product testing as well as method transfers to quality control developed and validated stability indicating compendial and noncompendial analytical methods in accordance with ich and fda guidelines to chemist supervisor company name － city state supervision of a busy contract laboratory responsible for running developing and validating methods for wet chemistry and icp aa and gflaa instruments responsible for preparation of reports and communication of results to customers to chemist company name － city state performed toxicological screening and conformational studies using gcms on horse serum and urine for illegal or banned drugs and their metabolites conducted both qualitative and quantitative analysis education master of science chemistry university of north carolina － city state us bachelor of science forensic science michigan state university － city state us presentations performed a quarterly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings presented data and formulation recommendations to senior leadership skills hplc gc physical chemistry uvvis | 8 |
vp career focus to lead the executive management of a financial institutions lending team to align our lending objectives so we compliment other departmental efforts and achieve the organizations highest goal by uniting culture teamwork training technology policy and support we will uphold tradition minimize risk and provide bestinclass service while offering products which satisfy the everchanging wants and needs of our retail and business members accomplishments certifications professional experience to current supervisor consumer loans iaa credit union 215mm asset credit union to vp small business banking busey bank 9b asset bank to avp business banking company name － city state sold clients personal deposit accounts credit cards home equities mutual fundslife insurance fixed annuities consumer loans implementednew needsbased crossselling techniques and retention s tr a te gies tosignificantly grow sales results across our retail team ledchase bank by achieving the prominent recognition of being one of the top consumer loan producing bankers in the nation trainedcoached implemented and initiated incentives which helped grow the mortgageproduction level from 8mm r to over workedalongside area and regional managers in the development and implementation ofincentive models that assimilate mortgage and retail bankers to one another builtand executed new customer service initiatives which helped us achieve a top in the country for clientretention among mortgage officers v soldand underwrote fannie mae freddie mac fha va and rha mortgage loans v builtrecommendations and provided small businesses with cash flow modeling andtreasury solutions v creatednew communication paths across division lines which integrated retailmortgage and small business this wasthe first time this had been done in our division its successful effort brought much neededtrust between banking segments created deeper client relationships andaligned corporate goals v managedan annual 260k net revenue producing portfolio approximately 22mm in size v underwroteand funded many small business loans v aggressivelyprospected and fostered new business relationships focus was on small businesses from 250k soleproprietors to 20mm ccorporations to avp jpmorgan chase bank na 35t asset bank aggressively prospected and fostered new business relationships focus was on small businesses from 250k sole proprietors to 20mm ccorporations underwrote and funded many small business loans managed an annual 260k net revenue producing portfolio approximately 22mm in size created new communication paths across division lines which integrated retail mortgage and small business this was the first time this had been done in our division its successful effort brought much needed trust between banking segments created deeper client relationships and aligned corporate goals built recommendations and provided small businesses with cash flow modeling and treasury solutions sold and underwrote fannie mae freddie mac fha va and rha mortgage loans built and executed new customer service initiatives which helped us achieve a ranking in the country for client retention among mortgage officers worked alongside area and regional managers in the development and implementation of incentive models that assimilate mortgage and retail bankers to one another trained coached implemented and initiated incentives which helped grow the mortgage production level from 8mm to over 22mmyr led chase bank by achieving the prominent recognition of being one of the top consumer loan producing bankers in the nation implemented new needsbased crossselling techniques and retention strategies to significantly grow sales results across our retail team sold clients personal deposit accounts credit cards home equities mutual funds life insurance fixed annuities consumer loans education bs chemistry business and accounting eastern illinois － city state chemistry business and accounting certifications affluent client certified consumer loan compliance certified inprocess cuna financial counseling certified ficep operational excellence yellow belt certified cpr certified interests present united way steering committee member subcommittee chair present leroy pack award chair committee chair present leadership mclean county lmc graduate mentor business day chair present project oz board fundraising chair vice president present eastview christian church present coached football and basketball skills banking c cash flow cashmanagement concept council counseling cpr certified credit client clients customer service equities financial focus funds human resources insurance internal audits internal audit regulatory compliance mac modeling mortgage loans next pricing producing proposals recruitment retail selling sales seminars strategy supervisor treasury additional information volunteering present united way steering committee member subcommittee chair present leroy pack award chair committee chair present leadership mclean county lmc graduate mentor business day chair present project oz board fundraising chair vice president present eastview christian church present coached football and basketball | 21 |
teacher summary my applied experience in elementary level teaching combined with my ba in historymusic as well alt certification k makes me a worthy contender for a teacher position at your school utilizing my skills and expertise i am eager to become a key member of your teamas specified in the enclosed resume i offer you the following attributes in order to contribute to your ongoing success well versed in assisting children in build social cognitive emotional and physical skills adept at providing a stimulating conducive classroom environment special talent for utilizing the highest quality teaching resources and classroom materialsit is paramount that in order to become the best teacher good interaction with the students is essential aside from imparting good knowledge the expectation of what the students think and how they would think in a particular state of affairs is equally important in my point of viewin addition i apply an innovative teaching approach which includes the incorporation of 21st century skill sets that will prepare my students to compete with other students both nationally and internationally of all my strengths i take extreme pride in the patience and dedication required to meet the needs of children from socially and culturally diverse backgrounds my insight not only comes from my years in the classroom as a teacher but also from my years a pupil having lived abroad for many of my formative years as well as some after college i understand the delicate balance that is needed to make learning inclusive to all certified elementary school teacher grades level teaching certification louisianadedicated elementary teacher with a passion for teaching learning and student success while offering a proven track record of commended performance teaching in the elementary classroom with an unwavering commitment to optimizing student and school success extensive background in serving the educational needs of culturally racially and socioeconomically diverse students in title i schools flexible and creative educational professional with seven plus years teaching with a unique ability to explain complicated concepts in an easily understandable manner experience company name august to current teacher city state implemented diverse approaches to ensure understanding of course material and overall academic success analyzed student learning and plan and administer a variety of appropriate assessments ensured effective and positive parent communication participate in ongoing planning development and evaluation of curriculum use a variety of instructional strategies to provide equity and excellence to students of all ability levels work cooperatively with other teachers in developing and sharing curriculum strategies company name august to may teacher city state 4th grade math ela planned implemented monitored and assessed a classroom instructional program which was consistent with the jackson parish school board regulations and louisiana board of education worked with other teachers and administrators to evaluate and revise elementary school programs encouraged students with special academic interests to fully pursue those subjects planned implemented and thoroughly monitored and special education accommodations for students with learning exceptionalities presented various techniques and strategies for delivery of classroom instructions using manipulative and handson approaches in math and science company name august to july teacher city state worked with interdisciplinary team members to evaluate childrens progress and recommend appropriate learning plans monitored students educational progress with individual charts and files nurtured a supportive learning environment that was often used as a model for other classrooms company name may to september teacher coordinated communications between students and school administration to create an effective and culturallysensitive learning environment developed and taught a curriculum to improve students conversational abilities improved instruction methods by using a variety of assessment tools and strategies education and training grambling state university city state usa elementary education louisiana tech university bachelor of arts history music education city state usa history music education interests affiliationstau beta sigma sigma alpha iota la tech university band southwest region horn ensemble h sponsor personal information as a passionate elementary school teacher i would welcome the chance to meet with you to discuss how my education expertise and capabilities would be beneficial for your school i can be reached at to set up a meeting time additional information as a passionate elementary school teacher i would welcome the chance to meet with you to discuss how my education expertise and capabilities would be beneficial for your school i can be reached at to set up a meeting time eaglednc affiliationstau beta sigma sigma alpha iota la tech university band southwest region horn ensemble h sponsor skills academic charts delivery equity instruction lesson planning math microsoft office progress reporting | 3 |
public relations development associate summary strong software skills including ms word excel powerpoint publisher banner visiflow xtendersolutions cisco agent desktop cisco supervisor desktop and adobe acrobat proficient with mainstream social networking sites highlights training and development team building management dedicated to process improvement invoice processing management of remote employees high customer service standards client relations specialist excellent communication skills filing and data archiving computersavvy experience company name － city state public relations development associate managed the daytoday operations of the public relations and development office facilitated the planning and execution of annual fundraisers including creating invitations tracking replies preparing and tracking invoices depositing payments into the appropriate accounts paying vendors and preparing and mailing thank you letters processing donations for the health fund and medical center nursing home medical center and dr nicholas derobertis foundation contributed information regarding events and accolades to the medical centers employee newsletter assisted in creating marketing and promotional materials monitored the medical centers facebook pages reviews submitting positive reviews for the employee newsletter and reporting negative reviews to the vice president for further review managed the physician referral line performed other duties as requested by the vice president of human resourcespublic relations and development company name － city state specialist provided administrative support including answering calls and filing client paperwork contacted clients in arrears to prevent suspension or cancelation of policies reviewed renewals against previous years policies and created insurance summary booklets for vip clients contacted policyholders to obtain missing information submitted policies changes and insurance claims to insurance companies on behalf of the client provide customer service such as giving limited instructions on how to proceed with claims company name － city state admissions processing manager interviewed hired trained and managed employees of the admissions processing center maintained and administered the admission policies and procedures for all undergraduate and graduate programs recommended and maintained the policies and procedures concerning all aspects of the colleges computer systems as they related to admissions assisted in writing and editing admission correspondences to applicants and students regarding their admissions record and standing coordinated with an outside agency to mail correspondences to applicants and students managed the cisco phone queue for the admissions processing center managed the testing of system updates as they related to admissions accountable for the accurate and timely processing of admission records and matriculation status company name － city state admissions processing assistant director created and maintained visiflow accounts for all college employees trained new employees and managed weekly work schedule supervised workload of the staff and student workers supervised staff and student workers in the absence of the director quality assured work performed by the staff and student workers developed and distributed a manual of admission processing policies and procedures for the admissions processing center continued to perform the duties of the senior admission processing clerk as needed company name － city state senior admissions processing clerk trained new employees and student workers assisted the director in overseeing student workers collected and processed admissions applications official transcripts and supporting documents determined if applicants met automatic admission standards company name － city state admissions processing clerk collected and processed admissions applications official transcripts and supporting documents education february mercy college city state bachelor of science corporate communications corporate communications skills seasoned professional with significantexperience in management employee hiring and training and customer serviceseeking a position that will fully utilize my skills and offer an opportunityfor continued professional growth specialtiesstrong software skills including ms word excel powerpoint publisher bannervisiflow xtendersolutions cisco agent desktop cisco supervisor desktop andadobe acrobat proficient withmainstream social networking sites | 20 |
customer service representative summary to obtain a position that will enable me to use my organizational skills andability to work with people in a stable environment that will lead to a lasting relationship experience january to current company name － city state phoenix aviation has provided me with an extensive knowledge of aviation amongst multiple product lines while remaining task oriented and working as a team member i currently work with the agriculture commercial aircraft commercial airport and airline product lines having knowledge of multiple product lines is an asset because i am able to assist multiple underwriters and underwriter assistants throughout the company issue new business and renewal binders endorsements and any midterm changes that may occur while maintaining monthly reports for the commercial and airline policies assist brokers on a daily basis with a concerns or questions concerning policies certificates loss runs invoices and endorsements for agriculture commercial and airline products familiar intranet and internet based systems that incorporate a paperless process i have received numerous awards for going above and beyond for my manager and multiple underwriters customer service representative february to january company name － city state aig aerospace has provided me with the knowledge of aviation and ability to assist brokers while also working as a part of a team and providing the best customer service having knowledge of aviation is useful in assessing aviation risk which includes aircraft specifications reviewing pilot experience and etc to produce computergenerated quotes and binders issue endorsements binders and policies for light general aviation aircrafts and also maintain renewals on a continuing basis through the updating underwriter information for renewal proposals manage and respond to brokers on a daily basis with any concerns and questions regarding accounting underwriting renewals policy terms and conditions nonownership program and providing training to brokers regarding an external quote system familiar with intranet and internet based systems that incorporate a paperless process research and corrected any premium discrepancies by offsetting balances in the accounting system device support center manager january to current company name － city state flextronics has provided me with the managerial skills needed to supervise communicate and manage the overall performance of staff in the store analyze the daily reports of data received giving recommendations and developing strategy plans on how to improve quality and quantity for the company taking inventory of all supplies mobile devices and accessories in the store and documenting daily transactions mobile devices have become a very important aspect of our culture and therefore it is a necessity that customers problems be resolved as soon as possible my experiences have given me the ability and the expertise to train other employees while staying abreast on att mobile devices and the latest technology at flextronics we have mandatory quotas that must be met monthly to achieve or support center goals visions and objectives i have the aptitude to achieve goals independently or in a group setting while being able to motivate myself and others i am excellent at multitasking and maintaining flexibility my daily duties consist of assisting customers in person and on the phone my verbal communication skills allow me to effectively communicate flextronics position while listening and asking questions to meet the customers needs i am empathy when listening to others while educating customers about their devices and resolving issues my written communication skills are another essential part of my daily duties at flextronics for every customer that comes to the store their account must be annotated the annotations must include the customers name issue troubleshooting steps that were performed results of those steps and the resolution of the issue my organizational skills are invaluable within the device support center due to there being an abundance of customers and their wireless devices it is imperative to be organized especially dealing with customers proprietary information these skills help me to be more efficient in supervising and managing other employees while remaining attentive to the customer i have been awarded employee of the month for five months along with numerous emails and phone calls with positive feedback from customers i was also sent to shreveport la because of my expertise to assist employees and customers education baccalaureate of science business administrationmarketing business administrationmarketing university of louisiana at lafayette skills accounting accounting system customer service inventory listening managerial managing multitasking organizational skills policies proposals quality research strategy supervising phone troubleshooting underwriter underwriting verbal communication skills written communication skills | 23 |
senior manager national sales finance executive profile ambitious job title who creates strategic alliances with organization leaders to effectively align with and support key business initiatives builds and retains high performance teams by hiring developing and motivating skilled professionals skill highlights skills office software ms word excel powerpoint access systems solar business objects pc links general ledger fci fc links fec core sam professional experience senior manager national sales finance april to current company name － city state manage consulting services group money manager reconciliations control national sales revenue expense accruals and deferral manage litigation reserves and legal accruals supervise month end close balance sheet reconciliations variance analysis and audit requests coordination of projects and production issues with fa compensation information technology organization implementation of new product within fa compensation dept redefined improved sox controls and implemented self assessment of these controls administer all fa compensation security entitlements manage financial advisor trainee compensation managed team of of professionals vice presidentwealth management controllers january to current company name － city state strengthened companys controls by managing the implementation of introducing broker to single broker dealer senior fc compensation specialist october to march company name － city state review amortization entries processed for special compensation deferred compensation programs balance sheet review and signoff for special compensation loans deferred compensation awards prepare department sarbanes oxley control document and associated risk controls assessment matrix team project leader in the conversion of compensation feeds to new peoplesoft platform maintain general ledger payroll accounting department mapping table work with payroll systems support team on service requests for any gl system modifications establish delete and change name of gl accounts within the payroll accounting monitor centers benchmark analysis of gl accounts for payroll and tax accounting monitor centers contribute to ongoing development of a web based system for tracking special compensation loans generate payroll feeds for special compensation income taxes and inputted interest updates analyze and review monthly and semimonthly payroll feeds to the general ledger monthly analysis of fringe calculation and eligible earnings for sb citibank and associates first coordinated and produced audit schedules for internal and outside auditors analysis of quarterly cap dividend payments for all legal entities and posting entries to retained earnings prepare daily trial balance reports for review and analysis of gl accounts for payroll accounting review all balance sheet schedules prepared by the payroll accounting group daily review of margin activity for various accounts and the feed to the general ledger responsible for all pl inquiries related to payroll feeds monitored front end control fec of product area feeders sent to the core commission system communicated back to product areas on rejected and warned transactions for analysis and review worked with product areas on development and maintenance of fec feeders prepared monthly control book reports and distributed to rfcc mgmt sb controllers and pcg admin core commission system maintenance for blotters departments regions fc numbers and gl accounts reviewed and tested system enhancementschanges resulting from pcg commission policy changes reconciliation of payable account for citibank private bank gross production supported fc compensation specialists with business objects and commission system related inquiries daily trade review of prior business days activity to ensure compliance with retail commission policy processed account overrides and fc number overrides as approved by pcg administration reviewed and input various gross journal net adjustments and sales assistant arrangements ran adhoc business object queries for research to inquiries received from sb branch offices intermediate accountant account executive compensation dept may to september company name － city state generated and analyzed gross commission revenue reports for senior management was responsible for calculation of branch manager incentive compensation mic monthly analysis of general ledger entries to identify and resolve variances from preceding months administered the organization of a complete procedures manual for the department education business administration accounting pace university － city state us pace university new york ny majored in accounting gpa degree business administration dec series and series certifications series and series skills compensation sales balance sheet general ledger audit national sales account executive accountant executive compensation litigation month end close reconciliations sales revenue variance analysis gl sarbanes oxley sarbanesoxley sox loans adjustments and sales arrangements journal retail retail marketing sales assistant accounting account for front end maintenance reconciliation finance security sox accounts and accounts for mapping payments payroll payroll accounting posting systems support tax accounting topo web based deferred compensation access excel ms word powerpoint word series series | 15 |
teacher summary m ath teacher with excellent communication skills organized and driven with the innate ability to stay on task uses effective and efficient methods of teaching while focusing on the individual needs of each student highlights central missouri math educators club member missouri council of teachers of mathematics conference tutoring experience ms office proficient organized timely accomplishments while working for beauty brands i received two awards i received the award of excellence and shift manager of the year the award of excellence is a company wide award and is awarded to one person from each district out of seven locations i was chosen for my district i was presented the award at beauty brands annual banquet in kansas city i accepted the award from the founder and ceo and was recognized in front of all of home office location managers and other award winners the next year i was awarded with shift manager of the year for my district experience i have a little over hours of observation and participation field experience sixty hours of my field experience are observations from algebra i at lees summit high school summer school and 6th grade math and social studies at brittany hill fifteen hours were spent at holden middle school tutoring 6th through 8th graders in various contents i spent twelve hours observing special education students in both a general education and special education classrooms i finished about twenty hours in a 6th grade math class at grain valley south middle school one of my peers and i taught three different lessons and led several small groups in discussions about various math articles one lesson we taught was reviewing order of operations since the students were newly familiar with the information we wanted them to get some practice working on various problems using multiple operations we played i have who has as each student read their equation to the class i would write it on the board so that they could visualize it and write it down students would call out the answer when it was their card and then we solved the problem on the board as a class before we moved on to the next card the students really enjoyed this because it was something that we did all together and they saw it as more of a game and thought it was fun work history company name january to current teacher city state assigned to care for eight month to month olds on campus of ucm duties include but are not limited to changing diapers potty training feeding them breakfast lunch and dinner putting them down for naps cleaning and disinfecting ensuring the safety of the children observing and recording data about children and communicating with parents about their children company name october to january sales lead city state had duties such as food prep baking frosting decorating and washing dishes also helped customers in the front house greeted took orders consulted and checked out customers i was in charge of all delivery orders and was the main delivery driver i was responsible for checking and responding to facebook posts and emails created up selling games and contests to motivate employees and created a promotional scavenger hunt for customers to play company name august to october assistant manager city state assist with execution of annual store level financial plans to ensure that budgeted financial performance is met or exceeded complete and submit all required operating reports forms and projects conduct monthly store meeting and set goals for associates ensure that store safety and security measures are communicated and are being followed and that all operational procedures are being performed company name march to august shift manager city state assisted the location and assistant manager with recruiting interviewing hiring and training new employees guaranteed that customers received satisfaction and resolved customer concerns i ensured that employees were performing store operations effectively and that marketing plans promotional programs and visual merchandising were properly executed assisted location and assistant manager with evaluating employees education university of central missouri present bachelor of science education city state metropolitan community college associate of arts city state blue springs high school diploma city state skills mathematics tutoring good team member communication childcare managing hiring merchandising recruiting selling recording | 3 |
finance business partner summary strategic and analytical finance professional with years of success in financial planning and analysis highly motivated finance business partner who thrives in dynamic environments excellent financial reporting budget forecasting and and relationshipbuilding skills highlights sap business intelligence business planning consolidation capital iq thomson one bloomberg microsoft office host analytics accomplishments led the implementation of new financial planning tool integrated planning to allow for more efficient and accurate planning experience to current finance business partner company name － city state led and managed team in providing strategic insights into americas dtc ecommerce and retail and eyewear product business lines increasing visibility to the business and building models that analyzed potential growth opportunities and their financial impact such as cannibalization and margin impact of opening up distribution to new wholesale customers analyzing the economics of licensing one of the companys product lines online loyalty program contribution models offprice liquidation strategy determining a tiered selloff prioritization with consideration of brand dilution that resulted in incremental margin dollars worked directly with gm of americas and vp of retail to develop year retail long range strategic plan building out pro formas and capital expenditure requirements for four different store concepts that served as guidelines for real estate selection and store builds highlighted operational efficiencies that would allow the channel to build out a sustainable growth model led finance function in designing and building integrated planning solution in sap business intelligence working crossfunctionally with it team to meet timesensitive deadline added planning capabilities such as relevant reference data and pushdown capability increasing efficiency of planning process and input of final forecast data into financial planning system emphasized region channel and product profitability the first time the company was given that level of visibility as knowledge expert trained fpa team on how to effectively use tool and documented entire financial planning process helped in the redesign of monthly financial reporting package providing timely and consistent insight into the business to board of directors and leadership team through improved visibility into sales margin sga and profitability of business units along with three statement pl balance sheet and cash flow snapshots helped drive monthly close from to days working collaboratively with accounting team to tighten up ap and accrual processes through adoption of finance calendar performed detailed and changeinducing adhoc analysis including proactively undertaking a comprehensive datadriven material id project which analyzed entire footwear line by width and depth which resulted in decision whether consolidate and tighten the product line integrated data from multiple financial and information systems to improve organizational decisionmaking including margin analysis to calculate profitability of new and existing product lines resulting in increased focus on core product by providing visibility of nonproductive product lines to financial analyst worked collaboratively with budget managers to plan annual budgets quarterly and rolling forecasts for americas dtc sales channels and back office functions building out full projected profitloss statements with dilution factors assisted in calculationprojection of consolidated income statement and validated accuracy and reasonableness of forecasts established strong working relationships with budget managers meeting monthly to present profitloss statements and budget versus actual analysis to review results identify potential risks opportunities and potential cost savings measures in order to effectively manage resources across the organization contributed to key aspects of leveraged buyout of toms to bain capital including due diligence of historical financials and building out detailed centralized sales database to analyst company name － city state performed closed shop analysis for us malls in westfield portfolio and analyzed leasing revenue and costs for recenetly vacated spots and new tenants moving in to analyst company name － city state performed research and analysis on various industries and markets and compiled data into publication format for delivery to over firm clients including clevel executives financial professionals and industry analysts education university of southern california － city state may bachelor of science business administration finance marshall school of business business administration finance interests alpha kappa psi professional fraternity nutritionhealth sports traveling reading skills accounting accrual ad ap balance sheet bloomberg budgets budget business intelligence business planning c cash flow clients database decisionmaking delivery designing due diligence ecommerce economics finance financials financial financial planning fpa financial reporting focus information systems iq leadership microsoft office office organizational processes profit publication real estate research retail sales sap strategy strategic additional information activities and interests alpha kappa psi professional fraternity nutritionhealth sports traveling reading | 15 |
business owner summary resultsdriven management professional with extensive experience for largescale businesses and entrepreneurial endeavors through innovative leadership market research and identification of new business opportunities recognized as an effective leader with excellent interpersonal and communication abilities work well in diverse team settings handling multiple tasks to meet important deadlines work experience business owner february to january company name － city state planned created and executed womens contemporary clothing store from idea to opening managed all functions of store operations developed engaging visuals that increased sales while enhancing the consumer experience produced novel and unique concepts for merchandise presentation established close ties with customers to ensure repeat business apparel production coordinator march to april company name － city state generated sketches and tech packs for missy apparel line ensured quality control standards in areas of lab dips print approvals and strikeoffs knowledge of lab dip process and procedures facilitated daily communications with international and domestic offices business owner october to february company name － city state planned created and executed womens contemporary clothing store developed a private label brand for target customers from initial design through bulk production supervised fittings reviewed samples and provided fit comments on garment construction shopped competition stores regularly to identify opportunities labels and trends built a reputation of credibility and responsiveness with vendors sweater production coordinator january to may company name － city state responsible for research design and development of missy sweater line provided design expertise that reflected trends while focusing on key details that made them work for a broader audience communicated with international factories on a daily basis to provide sample comments through all stages of the development process created color and seasonal trend analysis concept ideas silhouettes presentation and mood boards education bachelor of arts fine arts painting university of colorado － city state associate of arts fashion merchandising art institute of colorado － city state | 16 |
director of information technology profile summar yapplying technology and workflow solutions to business challenges is exciting for me because i love to learn and applynew lessons and approaches to support and enhance the organization to achieve its goals and mission core qualifications c oracle sql oracle information management sql server sqlplus tfs sharepoint sharepoint designer database design database administration data management aspnet team leadership iis plsql adonet tactical planning application development web applications it strategy microsoft sql server software development agile methodologies requirements analysis sdlc xml information technology sql software project management project management analysis business intelligence leadership professional experience director of information technology to company name provided application and network support services for the msba the msba is a small quasipublic state authority who financially assists school districts in their school building projects my group maintains a rackspace hosted aspnet solution tied to sql server i had all the hardware and software refreshed as well as bringing the development group up to sql server tfs and vs i personally rewrote their utility and security library from vbnet to c and added many more classes to support more static helper functions i also developed an architecture based on object modeling for a middle tier i was the the login account administrator for the authority which utilized santander banking services i wore many hats with my team developer manager network administration and help desk i served as the project manager for all current projects and provided business analysis to work out business workflows for my team i recommended tableau as the authoritys visualization business intelligence tool we just started developing the infrastructure around the new business intelligence tool we finished bringing in dsci for data and phone lines and we are ready to have our phone system hosted in their data center team leader to company name lead clinical and research programming development and application support for applications developed by my group for the cardiovascular program i had three teams under my leadership i had the cas and later the emeris group and i project managed the effort to replace a number of legacy systems with modern c applications the second group maintained professional and clinical billing for the cardiology department the third group developed and maintained research applications for the cardiologys research department i was the logical oracle dba who puts objects into production and i maintained our central job scheduler and placed those jobs into production as well chief information officer to company name provide network application and help desk support for the largest agency in the commonwealth of massachusetts the department of mental retardation the agency is now called the department of developmental services and at that time my network team of managed the the entire state of massachusetts office field office and state school facilities we upgraded to zen of novell and remotely managed our desktops we also developed client server model applications and the electronic service delivery model which was hosted in our facility with itds assistance our development platform was classic asp with vbnet and the back end was sql server director of applications development to company name provided application development and support services to the department of youth services i lead the year project to convert our naturaladabas mainframe system to a asp web based application ysis i also helped out as a banyan administrator to our network administrator education master of business administration mba management information systems generaldelta mu delta suffolk university sawyer school of management city management information systems generaldelta mu delta bachelor of arts ba economics gpa omicron delta epsilon economics omicron delta epsilon skills net aspnet vbnet adabas ado agile application development asp agency banking banyan billing business analysis business intelligence cardiology client server hardware data management database administration database design delivery desktops xml help desk support help desk iis information technology it strategy leadership team leadership mainframe c office sharepoint natural network administrator network administration network support network novell object modeling oracle oracle dba developer plsql oracle sql phone system programming project management requirements analysis research sdlc software development microsoft sql server sql sql server tableau phone web applications year | 2 |
substitute para professional summary professional with management experience and exceptional people skills versed in relationship management and human resource management desires a challenging role as an administrator in a busy and productive environment highlights operations management excel in process development and implementation reports generation and analysis training and development project management proficiency in human resource management relationship management filerecords maintenance event planning and scheduling microsoft office accomplishments named employee of the year at plp composite technologies inc for performance above and beyond in executing dedication problem resolution communication and relationship management during a business crisis recognized in monthly pampered chef publication as consultant nationally achieving third highest sales for a single show experience substitute para professional current company name city state assistclassroom teachers preschool grade guide students in reading writing mathscience and computer technology in small groups and oneon one present in the classroom topartner with teacher inpresenting and reviewing lessons accompany students in transitioning tounified arts classrooms founder creative director to current company name city state on site event photography and private photo sessions coordinate and shoot photographs for sports leagues create custom slideshow productions using various forms of video and print media still photos and music create custom video presentations using clients existing video footage personally consult with client to obtain background and detail on a productions subject to create an accurate and personal portrayal with the productions story create an expand a returning group of clientele design and implement marketing and advertising campaigns photographically document school classes and teams for duration of school year and season respectively and prepare slideshow production keepsake project manager to company name city state create project plans for new clients coordinate the journey of clients through the compliance process primarily responsible for maintaining client relationships specifically focused on supporting clients with all their questions and requirements regarding investment adviser compliance investment adviser registration and investment adviser obligations under sec regulations track and interact with investment advisory professional designation organizations sales opportunity tracking proposal and contract preparation prepare and send materials at monthly quarterly and annual intervals track replies and submissions to identify appropriate registrations or trigger for new tasks respond to client inquiries and perform follow up manage annual renewals and account user certification programs as required create agendas and participate in weekly project review meetings communicate with state securities divisions on registration requirements performed human resource functions coordinating insurance programs lead redesign project of company website researching and working with designers private family care to current company name city state ongoing periodic services sep june daily one on one infant and child care in private home setting manufacturers representative to company name city state create and support a nationwide network of clientele represent national flag and flagpole manufacturers interface with manufacturers nationwide perform accounts receivable and payable functions design and implement marketing and advertising campaignsvisit customers and installation location sites kitchen consultant to company name city state operated independent business conducting in home kitchen shows demonstrating products recipes cooking techniques and quick tips attracted customers to become a host and hold a show created and expanded a network of clientele prepared and executed promotional mailings to customers and fundraising groups and executed local advertising campaigns performed customer care followup with customers a period of time after products are delivered us business development manager to company name city state customer relations manager sales administrator to company name city state responsible for developing us based network of dealers manufacturers representatives and distributors acted as primary contact for formentas and plps base of national dealer manufacturers representative and distributor network received and processed orders providing first level technical support when required coordinated shipping and production arrangements as well as maintained freight company relationships monitored inventory and ordered restocking shipments to us based satellite warehouses generated and analyzed periodic sales reports processed and qualified new dealer inquiries generated standard and customized flagpole quotes consulted with manufacturing plant on technical matters customer feedback and product development established and maintained promotional and collateral material budget developed and managed the preparation ordering and distribution of sales materials participated in sales calls and trade shows administered trade show arrangements coordinated and directed trade show followup participated in the development and implementation of marketing objectives and sales strategies established policies and procedures pertaining to customer service and organizing internal operations interviewed trained and supervised employees education certificate in human resources management feb bryant university city state general courses u mass dartmouth city state marketing and management and human resource courses bristol community college city state fisher junior college mass communications emerson college city state skills relationship management human resources management adaptable advertising budgets contract and proposal preparation customer service form creation instruction inventory marketing materials development meeting and event planning travel arrangements policies presentations product development process development project plans research gathering trade shows account management accounts payablereceivable business development client relations computer proficient creative problem solving domestic and international experience marketing project management training and development benefits administration | 14 |
costumer services summary costumer representative with background as sandwich artist and security looking to join a growing entrepreneurial organization as part of the executive team skills operations management financial records and processing quick learner clientfocused computer proficient active listening skills telephone inquiries specialist cash handling accuracy superior communication skills top sales performer customer service expert strong communication skills superior organization skills store maintenance ability energetic work attitude adaptive team player cheerful and energetic telecommunication skills experience costumer services to current company name － city state answered customer questions and took orders assisted customers with finding solutions to their complaints concerns and inquiries recommended selected and helped locate merchandise based on customer needs and desires collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience built customer confidence by actively listening to their concerns and giving appropriate feedback extended customer subscriptions offering discounts and promotions to ensure high customer retention rates confirmed that appropriate changes were made to resolve customers problems sandwich artist to company name － city state executed all daily tasks and assisted other team members when needed prepared food items including sandwiches and other products to meet customer specifications assisted customers including answering questions and preparing orders organized food preparation stations and replenished supplies as needed delivered superior customer service focused on quality and meeting customer needs in a timely manner cleaned and maintained all food preparation stations trained sandwich artists to apply attention to detail and commitment to quality communicated with customer to provide menu offering details and assist with decisionmaking proofed dough products and baked breads cookies and other bakery products handled and bagged groceries carefully and according to customer preference stocked priced frontfaced and rotated merchandise monitored the freshness and condition of prepared foods routinely cleaned table linens table settings glassware windowsills carpets counters floors storage areas and service refrigerators security guard to company name － city state maintained order responded to emergencies and enforced federal and local laws communicated with supervisors regarding any issues that occurred while on duty immediately reported fires accidents and other safety hazards enforced all building rules and regulations in government facilities protected federal employees and their property by monitoring all access to governmentowned and leased properties detained individuals when necessary to prevent security breaches patrolled the premises regularly to ensure safety of employees and visitors patrolled buildings facilities and perimeter areas to prevent damage to property florist helper delivery driver to company name － city state communicated information to customers about product quality value and style consulted with customers on the latest styles and trends communicated merchandise needs and issues to appropriate supervisors in a timely fashion kept the showroom clean and maintained neat orderly product displays interacted with customers and retail buyers to followup on shipping statuses and expedited orders worked as a team member performing cashier duties product assistance and cleaning stocked and rotated inventory regularly resolved customer complaints and adjusted orders selected the most efficient routes in compliance with delivery instructions and fuel policy inspected and maintained gas oil and water levels as well as tires lights and brakes loaded and unloaded merchandise at stores and vendor locations processed payments by accepting cash checks and credit card payments served as the companys only bilingual spanishenglish customer service representative seasonal field worker to company name － city state seasonal migrant worker that would return every summer till mowed and edged lawns and flowerbeds using shovel and hula hoe operated motorized vehicles and equipment such as tractors and traiers mixed and sprayed fertilizers herbicides and insecticides onto grass shrubs and trees installed rock gardens ponds and irrigation systems in accordance with client specifications planted seeds bulbs ground covers and trees arranged shrubs trees and flowers to create particular landscape effects education and training high school diploma psja early college high school － city state ranked in top of class gpa student council member future farmers of america member jurnalism editor secretary for ffa secretary for student council migrnat student texas am international university － city state major in criminal justice minor in business administration expected graduation date december texas am international university － city state major in criminal justice minor in buisness administration community service volunteer wbca and volunteer food bank volunteer habitat for humanity volunteer farmers market volunteer softball games languages spanish english skills cash handling careful and active listener multitasking strong public speaker professional and friendly | 8 |
market analyst promoted to assistant director of brand strategy professional summary dear cristina and teamthe second i found out about this position my i found myself extremely excited i knew right away this is something i have to be a part of and something id deeply regret if i didnt try im looking to really start my career and be involved with something i can grow into and invest myself in long term i see that in the customer marketing coordinator position and couldnt be more excited for this opportunity before zendesk i was at a marketing company supporting the entire staff with demographic research for target market campaigns i enjoyed the marketing aspect and always thought id find myself back in it somehow now i consider myself lucky to be a part of this amazing company ive put my best effort into everything given to me and i know zendesk is the only place i want to be i am responsible for coordinating every interview within the san francisco office greeting all candidates onsite and maintaining an organized status database as well as my main responsibilities ive also managed our office expansion and filled in for administrative duties when needed i had the pleasure of assisting in planning our holiday party as well as other team activities what i love most about recruiting is how much personable interaction there is on a daily basis with different backgrounds and different personalities ive had the privilege of being trained to always have a poised and appropriate response to every situation and guidelines for the utmost professionalism with every phone screen reference call email or inperson interview i recently had the opportunity to visit college campuses to promote zendesk i realized then how much i enjoy educating others and making them too believe in what we do now that ive found the perfect company im ready for the perfect position that combines everything i love and excel in planning coordinating and evangelizing with my history in marketing and my current role im used to supporting an entire team and an entire company i can manage multiple projects at once im highly dependable and extremely detailed zendesk has made me a more passionate professional and i would love the opportunity to promote our vision for customer love best regards zendesk is looking for a recruiting program associate who is ready to wear multiple hats within recruiting the ideal associate will be skilled in areas of project management event planning vendor and university relations budgeting and training this person will be the glue for the recruitings daytoday operations she will operate crossfunctionally across our global organization and with external vendors in order to ensure that we are hitting our hiring goals all while keeping an eye on cost per hire and of course candidate experienceresponsibilities partner with the recruiting manager on efforts to drive talent acquisition results in a period of high growthserve as the point of contact on headcount mattersmaintain relationships with external vendors and agenciespromote and manage employee referral programdemonstrate subject matter expertise when it comes to our ats and linkedinwork with human resources to manage immigration needs for new hires and existing staffcoordinate job board postingsmanage and maintain ats run reports organize job descriptions adddelete employee access etcassist recruiting manager with tracking the department budget and roiplan and organize recruiting events such as college fairs hackathons and meetupsassist with reference calls as neededmanage new hire background check processcollaborate with human resources to ensure seamless candidate onboardingeducate new hires and hiring managers about our zendesk recruiting processcreate adhoc reports and presentations as neededrequired years experience in a human resources recruiting or administrative role years experience working with an ats jobvite preferredbasic understanding of the recruiting world the tools processes and data that drive talent acquisitionpassion for driving a bestinclass candidate experienceability to maintain confidentialitydemonstrated success at developing relationships with stakeholders across the organizationexceptional cando and serviceoriented attitudestrong written and verbal communication skillstrack record of successfully being able to manage multiple projects with multiple deadlines for multiple ownershigh attention to detail and organizational skillsdemonstrated integrity maturity professionalism and sensitivitycomfortable with ambiguitybachelors degree or related experienceto be clear jamie is responsible forbeing the point of contact on headcount matters meaning if you have a question as to whether a hm has a seat to open or the timing of filling that seat according to finance please check with jamie first core qualifications pitney bowes mapinfo including targetpro and mapmarker predcitive analytics software geoscape market intelligence software nielsen primelocation market structure and segmentation software microsoft officeword excel powerpoint cision media services workamajig jobvite zendesk experience to current company name － city state maintain our relationships with external agencies if we need to approve a new agency contract or if an agency isnt playing by the rules seek jamies help jamie will work with legal to get new contracts approvedmanage and maintain jobvite recruiters are still responsible for drafting and opening their reqs within jobvite but are to send the req to jamie for approval jamie will insure the integrity of our data in the ats will followup with recruiters should candidates be hanging without a disposition and will assist me with pulling reports for various metrics jamie is also responsible for addingdeleting employees for jobvite accesspromote and manage our employee referral program any questions about whether or not an employee should be getting credit questions about the program or timing of payment etc should be sent to jamie also jamie will be monitoring referrals closely so please do stick to our sla of getting back to referrals within business days of them being submitted for consideration jamie is now responsible for pointing out stale referrals that havent been contacted by the recruitersmonitor our job board postings recruiters are still responsible for postings but jamie will monitor to insure that all our li job slots are full arent stale etc please see jamie if you have a new postingad that youd like to place collaborate with hr to ensure seamless candidate onboarding this means that jamie will be in touch with you should hr inform us that there are issues with a background check clearing she will also monitor the reference calls process to ensure that calls are being made and are documented within jobvite in addition the above jamie will also continue to assist me with presentations event planning tracking our budget and educating new hires about our recruiting processes to market analyst promoted to assistant director of brand strategy company name － city state data visualization and demographics assistant to ceo and team of twenty performed market analysis for metro pcs and comcast to develop mico marketing campaigns used psychographic anddemographic research to identify trends in consumer behavior and develop brand strategy responsible for evaluating target market for clients and providing analysis for effective marketing strategies performed research and built models for numerous micromarketing campaigns nationwide converted raw statistical data into useful and actionable information for clients to company name － city state responsible for creating media lists for public outreach facilitated and organized focus groups for numerous clients compiled earned media portfolios for clients and organized productbased hit books worked with members of the media on a daily basis to company name － city state helped prepare stimulus materials for child to reach ageappropriate development implementing the sonrise program of the autism treatment center of america communicated case directly with consulting therapist and parents participated in all team clinics training meetings and workshops to develop and maintain up to date therapeutic interventions education bachelor of arts and sciences psychology sociology and french studies university of portland － city state france psychology sociology and french studies deans list personal information i hope that this clarifies jamies role and the items that you should work with her directly on let me know if you have any questions about what ive detailed above skills administrative ad agency autism brand strategy budget consulting contracts credit clients data visualization drafting event planning facilities management focus graphic hr legal mapinfo market analysis marketing strategies marketing market materials meetings access excel microsoft office powerpoint word presentations processes recruiting research sla phone therapeutic interventions vision workshops additional information i hope that this clarifies jamies role and the items that you should work with her directly on let me know if you have any questions about what ive detailed above | 20 |
operations research analyst summary personable project manager successful at building strong professional relationships manages large and complex projects while maintaining high team morale and energy more than eight years of progressive management experience and repeated success in developing project initiatives directing project plans and achieving performance targets highlights organized unsurpassed work ethic resultsoriented detailoriented process improvement management information systems work flow planning softwarehardware support experience accomplishments initiation and design of equipment testing program leading to memorandum of understanding between the department of homeland security national urban security technology laboratory and the new york police department recipient of numerous awards for both team and individual performance completed government training and certification program for test and evaluation manager level ii developed working relationships with many state and local responder agencies experience operations research analyst to current company name city state initiated and managed program to test incoming radiation detection equipment into new york new jersey and connecticut since the project has tested over million dollars worth of equipment and more than units activities included process and procedure development instrumenting and maintaining test facilities and managing and scheduling testing team coordination of activities with the new york police department nypd counter terrorism bureau other state and local first responder organizations in the new york city metropolitan area and the brookhaven national laboratory information technology specialist to company name city state data collection and test manager for the department of homeland security and nypd collaborative acquisition program for a roadway deployed radiation detector prototype planned and executed initial data collection effort in support of the acquisition project effort involved coordination with nypd regional toll authorities and national laboratories developed the data collection plan budget and schedule managed test team staff and provided oversight of acquired prototype and final prototype testing program including test planning coordination scheduling and budgeting provided technical support to program team on development of the request for information and proposal reviews training and deployed as a technical expert in analysis of radiation spectra provided expert radiological assistance to the first responder community with very short turn around time the radiation equipment supported by this program provides spectral signatures of radioactive materials addressed incident calls and evaluated these spectral signatures for potential national security threats appointed data collection lead for advanced spectroscopic portal test campaign at the new york container terminal a responsibility that required coordination with federal managers local officials and law enforcement major responsibilities included training and oversight of the screening team st countermeasures test beds collaborative website manager and information technology field coordinator performed technology installation integration and data analysis of radiation detection data in an operational setting coordinated with technology users from dhs headquarters national laboratories state and local representatives to provide services and reports via the main collaborative website information technology specialist to company name city state designed data structures and developed systems for science related database applications assistant to the protecting human subject program manager this assignment included coordination of the departments human subjects working group including organizationplanning of meetings and on site reviews as well as reviewing and editing applications and published materials education bs management information systems may new york university city state gpa magna cum laude gpa inducted into alpha sigma lambda honor societydeans list fall spring coursework included statistical methods economics database design system analysis and design business organization and management management information systems object oriented analysis interactive design and it networking skills project management information design relationship building information technology procedure development scheduling website design ms office suite training development quality processes event planning work breakdown structures | 2 |
operation manager special hiring auth veterans pref veoa skills secret security clearance project management budget analysis training development schedule management critical thinking team building written and oral communication skills process improvement microsoft office suite expert summary accomplished operation management professional with years with a broad scope of experience driving process improvements financial administrativeand staff productivity in military environments cultivate strong relations through contractnegotiation project management and policyprogram development oversee allaspects of operations including hrfinancialaccounting and inventory control selected accomplishments managed all financial activities for program operations for 8m in travel funds reduced regional expenditures by annually met management goals by screening over personnel records for the necessary skill sets and appropriation of talent acquisition and leader development authored strategic integration and implementation procedures increasing production time by continues to received commendable ratings annually from cooperate and regional inspections increased performance scores by developing new employee processes managed the daily operations of aviation maintenance courses and supervised the training for over military and foreign national students developed and implemented cross training instructor certification program that increased productions by incorporated the first ever advance composite aircraft process that assisted the army composite program manager in writing new procedures work history operation manager to current company name – city state role operation management coordinates all training of employeeswithin the regional footprint with mission completion ensurescompliance with established policies and procedures led staff traininginitiatives to maximize productivity analyzeskey aspects of the business to evaluate the factors driving results andsummarized results into presentations writesoffice job descriptions and directives developsand executes marketing programs and general business solutions resulting inincreased regional exposurecustomertraffic and tracking system rolefinancial management authorizes for the mission and the authorityto obligate funds to support tdy travel assumesownership of accounting forecasting and strategic supply planningforecastedoperating costs for scheduled projects by strategizing with other departments manageshigh volumes of financial activity in a fastpaced riskbased corporateenvironment general manager to company name – city state managed the quality control unit supply aviation automated logistical supply production control and administration section assisted the planning organizing directing and supervising all company level training oversees the accuracy of monthly reports oversaw unit training calendar and schedules forecast training requirements manages the defense travel management system army training requirements and resource system and understanding of microsoft based programs coordinated and executed of all internal activity between company and battalion staff sections supervised preparation and maintenance of unit movement and unit load plans and supervise the execution of the plans on order logistic manager to company name – city state coordinatedand managed resident training activities in the field of aviation logisticsand maintenance to includeutilization of training resources facilities utilization upkeep andmodernization and the recognition and establishment ofnew facilities requirements as necessary tomaintain the quality of the training facilities identifiedand managed unprogrammed requirements training program constraintstraining and support schedulesynchronization tracking and resolution of training support failuresdeconflicting class equipment and facilitiesschedules instructor requirements and externaltasking of personnel and equipment coordinatedaviation maintenance resident and nonresident training issues such as uniqueonsite instruction of activearmy and reserve components through the use of displaced equipment andnew equipment training teams senior training specialist to company name – city state served as a training instructor and subject matter expert performing instructional and training development work in the structural branch at the structural and pneudralic division spd managed the course material for assigned blocks of instruction within comprehensive courses providing training materials and aids as needed conducts platform instruction and administers practical exercises and examinations for students administer and proctors written and performance examinations conducted evaluation and certified training instructors within the division as a senior evaluator trained the initial entry level intermediate and advance course for the military occupation specialty on all national guard reserve component foreign national and active duty soldiers education bachelor of science business administration current trident university international city state professional development united states army structured selfdevelopment manager development crs systems approach to training basic actionofficer development supervisordevelopment safetycourse training developer middle manger hazardous materialswastehandling injury prevention throughleadership aircraft structural adv ldr composite risk managementcrs basic noncommissionedofficer army basic instructor total army training system tats support cadre training primary leadership development aircraft component repairer supervisor senior ldr leadership development supervisor development | 23 |
finance manager summary confident and salesoriented finance manager with over three year experience and track record of sales successexceptional professional selling skills enhanced by leadership and refined by a formal education and specialized salesrelated training incomparable customer service and unique interpersonal skills excellent team player and can work independently with little direction resourceful and high energy personalityhighly flexible and adaptable to dynamic needs effective problem solver facilitatorproficient with adp reynolds reynolds ucs and dealertrack experience to finance manager company name － city state demonstrated continuous growth and achievements within the automotive industry solid business insight with the ability to ascertain needs for customers to increase profits tracked and disbursed all loans in a timely manner communicated full contract disclosures and accurately controlled paperwork flow maintained a strong working relationship with all lenders for four franchises to finance manager company name － city state developed a strong rapport with customers to ensure satisfaction identified needs of customers to proactively sell products to meet their needs and exceed florida quotas excellent rapport building skillful presentation and effective closing skills extensive professional training in the areas of sales relationship building and leadership to finance manager company name － city state efficiently analyzed all personal lines of credit to determine acceptability provided andor coordinated full loan service functions for customers ability to work productively with all levels of the organization to add value and consistently contribute to the team to senior credit representative company name － city state demonstrated strong project management skills through competent management of sales centers accounts in the florida division implemented a process improvement system to assist in reconciliations prepared customer billing and developed reports weekly for upper management education bachelors of business administrations accounting mercer university － city state accounting skills automotive billing closing credit leadership process improvement project management rapport relationship building sales additional information personal and professional references available upon request | 15 |
proposal coordinator experience proposal coordinator to company name city state prepare coordinate manage and revise maintenance and modification proposals for the regional sales managers for the domestic and international network of bombardier aircraft services facilities coordinate scheduling with bombardier aircraft services facility planning and special programs out of montreal solicit requests for quote for paint and interior repairs and modifications with internal bas departments and external vendors regional sales manager to company name city state manage assist and maintain bombardier widebody and narrowbody aircraft operators in texas and surrounding states operator management includes maintenance scheduling maintenance proposals presentation and negotiations of proposals schedule and terms conditions assist operators with aog scheduled and unscheduled maintenance events invoicing parts and warranty issues airframe and avionic modifications interiors and paint and adservice bulletin compliance maintain and build operator relationships through amazing customer experience program facetoface visits and exceptional customer service and support in i was the top regional sales manager in sales customer satisfaction and proposal satisfaction categories senior mro sales manager to company name city state perform sales and marketing of aircraft heavy maintenance modifications structural composite component repair and line maintenance to the cargo charter commercial and regional aviation industries in the domestic and international markets prepared proposed and negotiated aircraft heavy maintenance structural composite component repair and line maintenance proposals and contracts senior apu product line representative to company name city state perform daytoday operations management of the apu product line in the chromalloy power services facility accountable for profit loss provided onsite aftermarket sales and marketing and engine overhaul management performed all purchasing functions including customer and vendor rfqs customer and vendor pricing negotiations vendor search and selection and purchase order execution other duties include faaeasa conformance and quality functions customer satisfaction and ontime delivery repair order and warranty administration and contract management and administration president general manager to company name city state manage all accounting corporate financial faaeasa conformance and shop management functions of a faaeasa approved engine and engine component repair overhaul and modification shop serviced the airline cargo charter corporate and general aviation industries in the us and international markets managed direct office and shop personnel accountable for profit loss budget adherence schedule adherence and customer satisfaction diversified company into multifaceted aviation services provider regional sales manager to company name city state perform aftermarket aircraft parts avionics and engine component sales and marketing customer service and support and new customer development in the cargo charter commercial corporate and regional aviation industries prepared proposed and negotiated all aircraft and engine component rfq requirements coordinated proposal efforts with estimating engineering planning production control and contracts primary account responsibilities were northwest airlines sun country airlines champion air mesaba airlines midwest airlines and skyway airlines manager to company name city state perform aircraft heavy maintenance sales marketing customer relations new customer development forecasting and account management in the cargo charter commercial corporate and regional aviation industries prepared proposed and negotiated aircraft maintenance aging aircraft maintenance avionics upgrades and paint proposals coordinated proposal efforts with estimating engineering production control and contracts primary account responsibilities were polar air cargo evergreen airlines sun country airlines united airlines hawaiian airlines mahalo air and champion air sales engineer to company name city state perform oem linear and rotary electromechanical actuation systems sales and marketing account management customer service and support and program management in the aerospace aviation and dod industries prepared proposed and negotiated sales and contract requirements coordinated proposal efforts with estimating engineering production control managed new and existing programs from r d through production primary account responsibilities were allied signal aerospace allied signal engine aerospace beechcraft boeing helicopter cessna ge aerospace ge engine grumman corporation gulfstream aerospace corporation honeywell lockheedmartin magnavox corporation mcdonnell douglas helicopter corporation raytheon scientific atlanta sikorsky corporation sundstrand corporation and woodward governor expanded sales in the southwest region from to million automobile mechanic to company name city state performed minor and major automobile maintenance services on through series mercedes benz automobiles aircraft maintenance supervisor to company name city state managed all general aviation aircraft maintenance management and purchasing functions for a faa approved fixed based operation on a aircraft based airport accountable for profit loss managed direct employees managed and performed hour hour hour and annual maintenance inspections engine repair and general maintenance performed all purchasing functions including customer and vendor rfqs customer and vendor pricing and negotiations vendor search and selection and purchase order execution aircraft serviced include aero commander beechcraft cessna grumman piper and pitts customer and rental aircraft education bachelor of science lewis university airframe powerplant license aviation maintenance and management skills account management accounting ad automobiles budget contract management and administration contracts customer relations customer satisfaction customer service delivery estimating financial forecasting invoicing lockheedmartin marketing mechanical office negotiations network operations management paint personnel pricing profit program management proposals proposal purchasing quality repairs sales sales manager scheduling scientific sun upgrades | 13 |
sales associate professional summary creative problem solver offers exceptional analytical communication and interpersonal skills extensive mental health and idd experience managementsupervisory skills and a commitment to proficiency and effectiveness for a progressive qualitydriven organization hiv directorcase manager 3years bron cdc person centered thinking trainthetrainer qualified professional experience years capmrdd mhsa icfmr cprfirst aidbloodborne certified customer service experience over years church office manager years notary public teacherlecturer develop policy and procedures manual for other agencies music director years skills project management strategic planning budgeting and finance recruitment and talent development process improvement visionary microsoft office suite expert visionary customer relations quality control personnel management customeroriented accounts payable and receivable flexible thinker complex problem solving customer needs assessment microsoft office suite expert work history sales associate to current company name – city state greeted customers in a timely fashion while quickly determining their needs recommended merchandise to customers based on their needs and preferences maintained knowledge of current sales and promotions policies regarding payment and exchanges and security practices responded to customer questions and requests in a prompt and efficient manner contacted other store locations to determine merchandise availability engaged with customers in a sincere and friendly manner completed all cleaning stocking and organizing tasks in assigned sales area built relationships with customers to increase likelihood of repeat business contributed to team success by exceeding team sales goals by number contributed to team success by exceeding team sales goals by number utilization management specialist to current company name – city state collected and analyzed data on the effectiveness of programs and projects developed and streamlined systems for monitoring and tracking program effectiveness documented and investigated complaints and potentially fraudulent claims displayed sensitivity to the cultural and linguistic needs of the clients and families served attended monthly staff training sessions case manager to company name – city state developed treatments and casework programs for an average of number patients each month supplied crisis intervention and substance abuse services to patients in the community interviewed and evaluated clients including conducting safety and risk assessments referred clients to social services agencies offered therapeutic services and crises intervention to emotionally disturbed children and adolescents created strategies to meet the needs of mentally and physically disabled students attended monthly staff training sessions documented and investigated complaints and potentially fraudulent claims qualified professional qmrp to company name – city state created strategies to meet the needs of mentally and physically disabled students attended monthly staff training sessions developed treatments and casework programs for an average of number patients each month interviewed and evaluated clients including conducting safety and risk assessments maintained regular contact with clients including visiting clients homes investigated suspected cases of child abuse neglect and exploitation trained in working with patients with aspergers syndrome and high functioning autism supported patients and families in coping with problems resulting from severe illness case manager to company name – city state developed treatments and casework programs for an average of number patients each month interviewed and evaluated clients including conducting safety and risk assessments referred clients to social services agencies offered therapeutic services and crises intervention to emotionally disturbed children and adolescents maintained regular contact with clients including visiting clients homes wrote reports and case summaries and compiled work records including required statistics trained in working with patients with aspergers syndrome and high functioning autism coordinated patient care from preadmission to postdischarge followup supported patients and families in coping with problems resulting from severe illness office manager to current company name – city state developed company personnel policies standard operating procedures and employee handbooks developed and facilitated all newhire orientations conducted employment verifications and investigations built a comprehensive employee recruiting strategy developed and enforced company policy and procedures relating to all phases of human resources activity facilitated the criminal background check process for new hires offered fair and equitable compensation by comparing current salaries with market pay conducted job analysis and job evaluations resulting in quality job specifications shadowed employees to determine an accurate description of the duties and skills required for each position directoroffice manager to company name – city state directed planning budgeting vendor selection and quality assurance efforts recommended process and systems improvements such as qaqi defined clear targets and objectives and communicated them to other team members monitored timelines and flagged potential issues to be addressed coordinated design meetings and decisions across internal departments and teams collected and analyzed data on the effectiveness of programs and projects followed up on initial screening by visiting clients at their homes developed and streamlined systems for monitoring and tracking program effectiveness designed educational materials used to inform policymakers and community stakeholders wrote summaries reports and other correspondence regarding community outreach efforts designed client satisfaction surveys preserving the confidentiality of participants and program information coordinated work groups and outreach activities qualified professionalsupervisor to company name – city state attended monthly staff training sessions gave oneonone attention to students while maintaining overall focus on the entire group created strategies to meet the needs of mentally and physically disabled students communicated nonverbally with children to provide them with comfort encouragement and positive reinforcement developed treatments and casework programs for an average of number patients each month met with number patients each day for regular therapeutic interviews supported patients and families in coping with problems resulting from severe illness coordinated patient care from preadmission to postdischarge followup referred patients to psychiatric and medical examinations as well as to family assessment planning teams trained in working with patients with aspergers syndrome and high functioning autism residence hall director administrator ii to company name – city state politely assisted customers in person and via telephone strengthened companys business by leading implementation of project worked directly with departments clients management to achieve result hired and trained number of staff tfn project coordinator to company name – city state directed planning budgeting vendor selection and quality assurance efforts supervised the work of community agencies offering constructive feedback on their work performance defined clear targets and objectives and communicated them to other team members monitored timelines and flagged potential issues to be addressed coordinated design meetings and decisions across community agencies implemented a set of comprehensive tracking processes to monitor tobacco free nebraska performance collaborated with outside agencies in the community to achieve goals case manager to company name – city state assessed screened and counseled number clients each day collected and analyzed data on the effectiveness of programs and projects followed up on initial screening by visiting clients at their homes educated number clients each week on the prevention and treatment of hiv and other stds developed a userfriendly webbased data system for inhouse program staff and outside stakeholders developed and streamlined systems for monitoring and tracking program effectiveness designed educational materials used to inform policymakers and community stakeholders wrote summaries reports and other correspondence regarding community outreach efforts collected hiv risk assessment data and entered findings in a centralized database designed client satisfaction surveys preserving the confidentiality of participants and program information coordinated work groups and outreach activities assumed responsibility for the agency in the absence of the director documented and investigated complaints and potentially fraudulent claims educated community members about environmentallyrelated health issues assessed and responded to individual and community health education needs wicmedical clerk to company name – city state answered an average of number calls per day by addressing customer inquiries solving problems and providing new product information greeted customers entering the store to ascertain what each customer wanted or needed described product to customers and accurately explained details and care of merchandise politely assisted customers in person and via telephone provided an elevated customer experience to generate a loyal clientèle investigated and resolved customer inquiries and complaints in a timely and empathetic manner served as the main liaison between customers management and sales team ensured superior customer experience by addressing customer concerns demonstrating empathy and resolving problems on the spot managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently directed calls to appropriate individuals and departments education mba business administration current bellevue university city state master of arts management bellevue university city state management bachelor of science early childhood north carolina at state university city state early childhood certifications skills accounts payable budgeting business management customer service finance microsoft access excel power point microsoft word office manager quick book recruitment strategic planning typing 45wpm additional information nc snap certified | 8 |
business development manager summary experienced sales professional and effective leader currently a sales professional for ct of wolters kluwer highly motivated selfdriven resultoriented consultant tenacious new business prospecting selling negotiating and closing skills skillful verbal and written communication skills including the ability to present to an executivelevel audience passion for gaining personal relationships with clients strong understanding and use of strategic selling techniques former professional athlete experience to current business development manager company name consulted with clevel executives to develop and implement an effective enterprisewide strategy that maximizes the value delivered by solutions in order to ensure success with key initiatives developed and conducted effective presentations with contract decision makers clevel accountable for the entire sales cycle from prospecting to closing deals forecasting and strategic planningjuly march business development manager wolters kluwerct corporation fy for ct corporation fy business development manager on law firm segment team fy for ct corporation primary responsibility for driving profitable customer acquisition and sales growth responsible for developing and implementing relationships with existing customer base as well as pursuing new customers of representation and compliance services formationqualification services and other on demand services leverage strategic planning in order to optimize revenue generation of sales efforts participate in collecting and evaluating performance metrics by participating in indepth and ongoing analysis of departmental services processes and customer preferences understanding the overall needs of the law firm channels and what factors contribute to success assist with monitoring department metrics assisting in the identification of relationships and trends in the data as well as factors influencing results contributing to the development of solutions to maintain or improve customer satisfaction increase revenue andor decrease expenses may july tampa southwest florida territory manager lexisnexis successfully earned circle of excellence company trips for achieving top sales results earned the best sales teaming award for the region fy over for lexisnexis fy over for lexisnexis qualified and earned a top performers trip and created and implemented effective accountterritory plans that included developing and implementing a sales strategy considering new business growth managing all resources necessary to drive new business forecasting revenue developing key contacts and business relationships within a new account including influential individual and high level decision makers identified and qualified opportunities in order to successfully advance them through selling process to close consistently identified and communicated effectively with executives or other high level officials to articulate competitive differentiators and provide a solutionbased sales presentation established and maintained excellent customer relationships at all levels and acted as a liaison between sales support and our customers to ensure a positive onboarding process developed strategic sales plans using business analysis tools to identify and track revenue trends recognize sales opportunities target specific sales activities and analyze competitive threats within my territory january april michigan south dakota account executive dayton ohio lexisnexis fy over for lexisnexis fy over for lexisnexis secured the largest pos contract in the history of lexisnexis as an account executive created and implemented effective accountterritory plans that included developing and implementing a sales strategy considering new business growth managing all resources necessary to drive new business forecasting revenue developing key contacts and business relationships within a new account including influential individual and high level decision makers identified and qualified opportunities in order to successfully advance them through selling process to close established and maintained excellent customer relationships at all levels and acted as a liaison between sales support and our customers to ensure a positive onboarding process customized pricing proposals that matched the lexisnexis solutions to the prospective customers business needs developed strategic sales plans using business analysis tools to identify and track revenue trends recognize sales opportunities target specific sales activities and analyze competitive threats within my territory to executive director company name to assistant soccer company name responsibilities included identification analysis and recruitment of student athletes planning and execution of practices playerskill development academic monitoring and counseling supporting a division i college soccer program november may professional athlete soccer player ohio cincinnati silverbacks of the npsl national professional soccer league dayton dynamo of the npsl columbus xoggz usisl to director company name daytons largest and most comprehensive youth soccer organization only coach in the history of the state to earn highest coaches honor twice manage the activities of coaches trainers and team managers team leader for presentations delivered oneonone and in both small and large group settings taught thirty certified license courses graduating over professional coaches successfully achieved day to day operational goals while focusing on long term strategic goals conduct training and educational programs for thousands of players on such topics as fitness nutrition injury prevention sport psychology and life skills responsible for developing reviewing and updating all training and educational materials demonstrated team building skills such as communication empathy motivation and problem resolution trained and certified coaches to be fully prepared for national licensing courses supervised and managed coaching staff within olympic development program established specific curriculums and educational presentations to be incorporated within district and state levels instructed players at district state and regional levels in order to achieve their fullest potential and achieve a position on united states national team education and training bachelor of science educationexercise physiology wright state university － city state educationexercise physiology skills academic articulate business analysis business development c closing coach coaching competitive counseling customer satisfaction driving educational materials educational programs forecasting injury prevention team building team leader law managing enterprise pos presentations pricing problem resolution processes proposals psychology recruitment selling sales sales plans sales support strategy strategic strategic planning | 5 |
rn staff nurse professional experience rn staff nurse august to april company name － city state participate in multidisciplinary plan of care follow best practice protocols evidence based practice as well as patientcentered and teambased care identify barriers to successful treatment and share with team monitormeasure and reportdocument progress of interventions and outcomes timely and effective communication of newly implemented changes to unit based methods of practice accomplishments management of aggressive behavior moab in house certified instructor patient experience champion shared governance chair of policy procedure committee oncology certification implementation of unit bedside report and hourly rounding skills used therapeutic touchcommunication teach back communicationassessments iv care telemetry care wound care including wound vacs dressing changes agebased plan of care excellent organizational skills collaborative working relationship with unit team members as well as physicians technicians pharmacy housekeeping and other ancillary team members rn resident care manager july to july company name － city state responsibilities care management of adult and senior patient population knowledge of care levels including snf ecf icf alf rehab and hospice attending and participating in care conferences development and distribution of expected outcomes to interdisciplinary team assignment and direction of care provided by licensed staff across hour schedule reconciliation of monthly mars disposal of outdateddiscontinued medications development and monitoring of appropriate care plans accomplishments created communicated and modeled a unit mission statement developed effective teamwork model for licensed staff and caregivers skills used effective oral and written communication and organizational skills ability to determine and direct appropriate care ability to navigate electronic medical records and effectively utilize basic computer programs provide compassionate and effective communication to family members in times of crisis rn charge nurse july to june company name － city state assessment of acuity asignment of staff review of charts obtaining and signing off orders guidancemonitoring and assistance to team members to balance work load throughout shift attend and participate in staff meetings and hospital wide agendas in the geriatric assessment center gac i performed total body assessments including hearing vision labs and accomplishments geriatric resource nurse grn certification hospital based niche member pain management resource team member participant in evidence based practice implementation geriatric assessment center on call rn note during my tenure at providence milwaukie i worked in the ecficfsnf unit the medsurg unit womens healthmotherbaby unit the geriatric assessment center and the emergency dept i was a charge nurse in all except the gac and ed skills used open and effective communication excellent organizational skills telemetry iv wound care physical mental and emotional assessment appropriate and effective care plans medication reconciliation and monitoring for therapeutic effectiveness administrative assistant april to april company name － city state maintaining informational material and application packets availability assisting applicants accurately complete and provide information required form application completion compile information for reports setting up and maintaining supervised bank accounts monthly reconcileing local office concentrated banking system servicing delinquent accounts prepares tax vouchers as applicable weekly back up of computer files and secure storage of files education and training bsn nursing washington state university － city state nursing adn nursing clark college － city state nursing aa general studies clark college － city state general studies medical admin assistant in frontback office med asst western business college － city state personal information i also worked this role in a temporary position during the fiscal yearwhile i worked on my nursing prerequisites skills balance banking basic charts oral basic computer skills conferences direction instructor meetings office organizational skills progress protocols tax teamwork telemetry vision written communication additional information note i also worked this role in a temporary position during the fiscal yearwhile i worked on my nursing prerequisites facebook linkedin twitter your resume is visible to anyone your contact details are hidden but employers can contact you via indeed public your resume is visible to anyone your phone number and email address are only provided to employers you apply to your street address is visible only to you private your resume is not visible employers cannot find you delete your resume about your privacy your phone number and email address are only provided to employers you apply to your street address is only visible to you indeed | 8 |
teacher career overview highly enthusiastic customer service professional with years client interface experienceenthusiastic customer servicetelesales representative with indepth knowledge of sales account management and trainingresultsdriven office manger with proven ability to establish rapport with clientsyears client interface experience dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success core strengths strong organizational skills active listening skills seasoned in conflict resolution sharp problem solver courteous demeanor large cashcheck deposits expert telecommunication skills markdownpromotional procedures store maintenance ability inventory control familiarity telephone inquiries specialist customer service expert invoice processing adaptive team player openingclosing procedures accomplishments customer assistance worked with company systems such as live support and diligently completed all assigned tasks working overtime as needed computed data reports provided required weekly monthly and quarterly reports listing sales figures and client track records customer service researched calmed and rapidly resolved client conflicts to prevent loss of key accounts sales consistently generated additional revenue through skilled sales techniques market research interviewed clients via market research surveys to identify product issues and customer needs customer interface greeted customers upon entrance and handled all cash and credit transactions assisted customers over the phone regarding store operations product promotions and orders database maintenance assisted in the managing of the company database and verified edited and modified members information work experience teacher to current company name city state read stories to the children and taught them painting drawing and craftsemployed a variety of materials for children to explore and manipulate in learning activities and imaginative playcreated an infant area toddler area and preschool area of play within the daycarecarefully monitored childrens play activitiesoffered detailed daily reports that outlined each childs activitiesincorporated music and art activities to encourage creativity and expressionescorted children on outings and trips to local parks and zoosupheld all cpr and georgia regulated certificationsoffered stimulating curriculum that accommodated all learning stylesled reading classes for preschoolaged childrensparked creativity and imagination by helping children discover new things each dayidentified early signs of emotional and developmental problems in children and brought them to the parents attentioncommunicated with childrens parents and guardians about daily activities behaviors and problemsmaintained developmentally appropriate environmentimplemented positive discipline followed policy of warning timeout talk and parent checkinsupervised circle time free play outside play and learning and developmental activitiesencouraged early literacy through readaloud time and alphabet gamesmanaged general housekeeping duties including feeding diapering resting and cleanupbuilt stable consistent and positive environment for year old children years childcare experience office managerteacher to company name city state managed team of number of professionalsmanaged team of professionals reduced and controlled expenses by implementing the quick books program on the office computersinitiated program that standardized employee training and led to increase in customer satisfaction by managed all company customer engagement campaignsincreased conversion rates by through various contests and promotions increased sales by by launching the u tri god marketing campaignmanaged both inbound and outbound marketing campaigns to generate new business and to support partner and sales teamsmanaged the inhouse advertising program consisting of print and media collateral piecescreated an toddler area and preschool area of play within the schooloffered detailed daily reports that outlined each childs activitiesmaintained daily records of activities behaviorsand mealsescorted children on outings and trips to local parks and zooscreated and implemented a developmentally appropriate curriculumupheld all cpr and illinois regulated certificationsoffered stimulating curriculum that accommodated all learning stylesmailed parents quarterly educational assessments to show progressioncompleted daily paperwork for agencies such as child protection services and resource and referral centerssparked creativity and imagination by helping children discover new things each dayidentified early signs of emotional and developmental problems in children and brought them to the parents attentionmade policy decisions in conjunction with daycare boardsustained ideal stafftostudent ratio in center licensed for children aged controlled administrative operational financial and logistical areas of facilityfamiliarized parents with centers policies regulations fees and curriculumparticipated in home visits parent meetings and developmental screeningsscreened children for enrollment over a period of yearscommunicated with childrens parents and guardians about daily activities behaviors and problemsmediated talks between parents and teachers regarding disciplinary concernsmade house calls and held oneonone progress report sessions with parents after working hoursmaintained developmentally appropriate environmentencouraged early literacy through readaloud time and alphabet gamessupported childrens emotional and social development by adapting communication tactics for differing client needsbilled and managed client accounts a yearplanned weekly menus for children following nutritional and allergen guidelinesbuilt stable consistent and positive environment for year old childrenincreased new enrollment and return enrollment by planned and implemented educational programs for childrenmanaged operations of a squarefoot childcare center licensed for childrentrained of u tri god employees education associate of arts business jones international university city state professional affiliations child development association grove way roswell georgia skills cash handlingprofessional and friendlycareful and active listenermultitasking | 3 |
sales and business development executive summary sales management professional with over years in business and management roles demonstrates a passion for building relationships cultivating partnerships and growing businesses core qualifications business development project management b2b sales continuous improvement expert staff development and training operations management quality auditor customer service management process management operations management professional experience sales and business development february company name － city state build client brand image and drivie profits generate b2b revenue streams through drip emails and cold calls successfully target and approach various businesses and groups to educate on client services and create a positive image for client brand while driving incremental sales and profit target geospecific communities and businesses schedule appointments for staff introduce special promotions provide special incentives leverage unique order management system for proper monitoring and fulfillment successfully utilize followup campaigns to foster relationships generate campaign analysis and reporting for roi and client objective goals salesproject manager february company name － city state directed strategic initiatives to exceed contracted business objectives executed end to end customer experience management estimating art renderings code and ordinance verification order fulfillment production management subcontracting and coordinating local installers billing and sales projections reporting surpassed revenue goals growing sales incrementally from 265k in may to over 600k in august brand manager volvo genuine partsdistrict parts manager february company name － city state grew sales in c class dealers in two us regions year over year executed the consistency and direction of the volvo brand throughout supply chain identified developed and evaluated marketing strategies based on knowledge of company objectives and market trends exceeded departmental sales margin objectives developed availability improvements designed pmr origination and tracking kpis improved technical support and innovation through vehicle modular teams worked nationally with the parts organization to formulate policies and procedures that are profitable efficient and customer focused served as liaison and support for the field organization with product offerings stocking levels technical problems and other part problems represented the volvo brand and its accomplishments in sanctioned national truck shows and regional supplier meetings trained dealerships in best practices for the following online sales market penetration business modeling roi on outside sales throughout the united states and canada vas parts manager company name － city state positions held report manager in promoted to database administrator in promoted to business analyst in promoted to parts quality supervisor in and promoted to customer service manager in successfully managed the activities of direct reports in a call center environment interviewed hired and trained new quality customer service representatives improved service quality and increased sales by developing a strong knowledge of companys products and services implemented new ebusiness program and cisco voip system routinely prepared and evaluated crm reports to identify problems and areas for improvement developed and implemented iso and copc policies procedures and process improvement initiatives to improve retention rates and increase customer satisfaction effectively communicated with team members to maintain clearly defined expectations successful lead auditor on a team that brought vpna to iso certification developed measured analyzed and maintained process control kpis to manage business processes using copc a six sigma methodologies based business systems model education supply chain management university of north carolina － city state postbaccalaureate in supply chain management coursework bachelor of science sport management guilford college － city state skills appointment setting art b2b billing business analyst business development business modeling business operations business process expert business systems call center manager coaching cost accounting customer relations customer service expert database administrator ebusiness director estimating innovation inventory control iso team leader logistics managing marketing market meetings outside sales policies pos process control process improvement production management program implementation project management quality reporting research retail sales scheduling six sigma supervisor supply chain management teacher technical support sales software salesforcecom desktop publishing software photoshop illustrator | 5 |
insurance specialist summary accomplished communicator who mediates effectively and uses negotiating and persuasion skills to achieve consensus proficient in account management training project management and building strong relationships proven ability to streamline operations educations and troubleshoot problem areas demonstrated history of successful administration and effective issue resolution while providing highquality leadership and managing individuals from varying backgrounds skills spreadsheet management pos systems microsoft office proficiency advanced ms office suite knowledge medical billing microsoft excel certified administrative support specialist quickbooks expert employee training invoice processing advanced clerical knowledge microsoft excel marsha systemfosse system experience insurance specialist to current company name city state processed applications payments corrections endorsements and cancellations developed implemented and monitored new underwriting guidelines for the agency compiled coverage and rating information in an accessible format submitted uptodate activity and production logs to agency management for review researched coverage and premium options and supplied clients with the best coverage available finalized and maintained all types of personal lines insurance policies within the agency front desk agent to current company name city state dispensed guidance direction and authorization to carry out major plans reviewed sales price and operating costs ensured work was accomplished in a safe manner in accordance with established operating procedures and practices handled telephone inquiries documented business requirements functional specifications and training procedures managed quality communication customer support and product representation for each client interacted with customers and retail buyers to followup on shipping statuses and expedited orders promptly responded to general inquiries from members staff and clients via mail email and fax performed store opening duties including counting cash drawers and checking all equipment for proper functioning public relations to company name city state identified customer needs through market research and analysis defined project and company vision strategies and tactics researched negotiated implemented and tracked advertising and public relations activities evaluated and managed new strategic business opportunities expanded product and company recognition in the national press to support the sales and marketing teams organized public appearances lectures contests and exhibits to increase product awareness billing and coding to company name city state obtained information by contacting appropriate personnel or patients organized files by color codes entered information into computer databases retrieved requested files and delivered to appropriate personnel reviewed files to check for complete and accurate information processed and routed incoming mail public relations to company name city state identified customer needs through market research and analysis defined project and company vision strategies and tactics organized public appearances lectures contests and exhibits to increase product awareness worked with management to identify trends and developments that might influence pr decisions and strategies researched negotiated implemented and tracked advertising and public relations activities education and training high school diploma jones senior high school business administartion southern university city state united states personal information majorette twirler dancer volleyballaffiliations walk of life st joseph hospital willing to relocate anywhereadditional information won employee of the month in march skills account management administrative support advertising art business management call center clerical closing color client clients customer satisfaction customer service customer service customer support databases direction email employee training fax functional invoice processing machine operation market research and analysis medical billing microsoft excel mail microsoft office ms office suite payroll personnel pos pr public relations quality quality assurance quickbooks retail safety sales script shipping spreadsheet telephone vision additional information majorette twirler dancer volleyballaffiliations walk of life st joseph hospital willing to relocate anywhereadditional information won employee of the month in march | 20 |
intern highlights microsoft word powerpoint and excel social media twitter facebook and instagram experience january to may intern create and implement strength and conditioning workouts for spring season monitor weight lifting form and technique provide feedback and apply knowledge to strength training and conditioning programs organize and prepare equipment daily for strength and conditioning programs august to december company name city state fitness intern exposed to daily routine of fitness specialist and client interaction conducted oneonone orientation for new members and instructed in the proper use of equipment assisted with revising programs offered to incorporate updated topics created bulletin boards for memberofthemonth provided complimentary body measurements maintained facility and equipment according to health and safety standards august to may company name city state student assistant utilize front rush website to enter football and lacrosse recruit and roster information organize and coordinate football recruiting events during the fall including giving tours provide office support for football and lacrosse coaches restock office and break room supplies may to december company name city state individually standardized jelly and ice cream topping batches checked ph temperature and consistency trained in operation and safety of a stand up and sit down forklift consistently met quotas when packed jelly syrup ice cream toppings and plate scapers into boxes operated label machine allowing for continual operation and upkeep education may baldwin wallace university city state bachelor of arts exercise science orthopedic assessment and treatment health promotion and education exercise science orthopedic assessment and treatment health promotion and education bw deans award spring and related baldwin wallace university city state professional affiliations pre physical therapy and exercise science club activities executive member cru christian organization member phi mu delta iota fraternity skills client interaction forklift health and safety standards excel office powerpoint microsoft word recruiting safety website | 7 |
it support officer executive profile seeking assignments in hardware network servers technical support with an organization to deliver results by leveraging strong exposure in it operations cisco certified network associates with nearly year months of experience in site networking operations installation configuration technical supporttroubleshooting incident management as well as client servicing server 2k3 2k8 ubuntu server configuration network configuration implementation of dhcp server file server dns server and network monitoring tools an effective communicator with excellent skills in building relationships possess strong analytical problem solving and organizational abilities assembling and disassembling pc motherboard hard disk drives and working with local and network printer configure cable utpstp coaxial key highlights manage the data server and data security successfully performed configuration of nas server ad server child domain cisco router firewalls network printers provided expertise in installation and management of it infrastructure for cisco routers switches servers and thin client systems network cables network printerssoftwares etc delivered a successful up gradation of enterprise domain server from windows to received appreciation from clients top management for providing value addition to the project by automating certain tasks and saving time and resources skill highlights configuration and managing vmware workstation server and creating virtual systems windows xp vista windows7 and windows working in microsoft office and working in kingsoft office libre office working in thunderbird mail outlook mail pme mail local and external network monitoring computer hardware assembling dissembling configuration and maintenance of computers and troubleshooting of pc and printers problem other software knowledge of erp time desk cctv ppc tally ess and chs etc professional experience it support officer march to august company name system administrator april to january company name lab technician technical support april to march company name comprehensive knowledge of cisco networking technologies and protocols handling the network infrastructure lanwan migration configuration of network devices routers switches firewalls etc skilled in planning and implementing lanwan solutions configuring routing protocols rip eigrp ospf static and default route assisting in the design implementation of the network and troubleshooting troubleshooting extending highend technical support on various servers and ensuring high customer satisfaction levels through prompt redressal of their problems configuring and troubleshooting ip phones network printers and virtual interface vmware related issues assigning user nodes to various devices installed and networked handle allocation and protection of user rights as per companys policies configuration and maintaining lan installing active directory dns dhcp ftp telnetuser profile remote connectivity assigning ip address managing local and domain users account and sharing permission terminal services trusting software deployment etc configure windows server and with active directory terminal server group policy and manage data server with security sap basis client gui installation sap online support system backup and recovery dr to hadr data synchronization monitoring user management transaction lockunlock user authorization and users role windows servers microsoft active directory services server configure domain security policies local security policies configure and manage file server and share folders design dns and dhcp servers in server configure and manage users profiles share folders and implementing group polices configuration microsoft terminal services rdp and other remote access tools education ba eiilm university － city higher secondary passed from mp board bhopal high school passed from mp board bhopal professional certifications mcp microsoft certified professional fist paper clear of administering windows server in june id no ccna cisco certified network associates in dec id no jchnp jetking certified hardware networking professional from jetking infotrain limited ab road indore mp professional affiliations national council for vocational training from neocorp international ltd pithampur in nov major attainments accredited with best cricketer award from neocorp internation ltd inter tournament in indore personal vitae fathers name mr govind singh lodhi date of birth 1st jan personal information marital status married hobbies playing cricket permanent address village jhinna post abhana disit damoh mp pin code declaration i here by declare that whatever information i have given above is correct according to the best of my knowledge languages english hindi skills active directory backup ccna cisco cisco certified computer hardware hardware client customer satisfaction dec dhcp dns eigrp english erp firewalls ftp gui hindi ip lan managing access microsoft certified professional mcp mail microsoft office office outlook windows windows windows7 windows xp migration ess network associates network printers network and troubleshooting network networking ospf policies printer protocols rip routers routing sap sap basis servers switches technical support phones telnet terminal server troubleshooting vista wan windows server additional information marital status married hobbies playing cricket permanent address village jhinna post abhana disit damoh mp pin code declaration i here by declare that whatever information i have given above is correct according to the best of my knowledge | 9 |
construction estimator summary energetic construction manager consistently involved in all facets of building construction specialty in commercial structures and municipal bridges proactive project manager experienced in managing a variety of construction teams and projects successful in creating effective communication between personnel general contractors and the management team analytical job title skilled at predicting construction project duration and managing tight deadlines resultsoriented construction manager specializing in industrial and commercial projects demonstrated expertise in permitting and building code seismic retrofitting and construction planning dependable and self motivated professional with years progressively responsible experience in the construction estimation field track record of identifying labor material and time requirements by studying proposals specifications construction plans and associated documents possess thorough understanding of fundamental construction principles skills in depth knowledge of residential construction materials methods and systems highly skilled in obtaining bids from suppliers negotiating prices calculating cost factors and prepares estimates highly skilled in problem solving and time and resource management proficient in ms office autocad and planswift e stimating software honest hardworking confident and patient individual a bility to work independently with minimum supervision or in a team based environment comfortable to spend extra time and efforts to meet the job requirements experience current company name － city state construction estimator qualified competitive subcontractor bids prior to execution of contracts carefully coordinated plans and specs using marketing programming standards educated general contractor personnel on the quality standards throughout the construction process managed a team of number onsite general contractors for number months reviewed and investigated proposed change order requests pcor assigned projects and tasks to employees based on their competencies and specialties followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel performed construction site preinspections and coordinated postconstruction audits accurately provided status information on project progress to the project management efficiently recorded and rejected incorrect deliveries of material to site led and managed resolution of all issues during project construction and commissioning phases led the planning budgeting and direction of all construction projects assisted the project manager with bidding new jobs and projects managed a project budget of amount defined project deliverables and monitored status of tasks drafted action plans and led meetings with department executives to review project status and proposed changes collaborated with crossfunctional teams to draft project schedules and plans monitored costs timescales and resources used to achieve goal served as the single point of contact for project scheduling and changes updated and managed number project databases audited number work plans per time period and offered recommendations for improvements troubleshooted electrical and mechanical defects for residential commercial and industrial sites assisted in implementation of operations maintenance and capital programs counted and verified orders picked to ensure accuracy ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly planned work and determined appropriate tools and equipment processed work orders and prioritized jobs provided equipment installations for a developing residential community of units working successfully according to project plans and quality standards reviewed project drawings to perform installation activities according to specifications assisted in management of business operations by maintaining records and files preparing cost and inventory reports and ordering supplies managed work with little supervision drafted detailed drawings of structures specifying dimensions and materials needed developed and monitored internal financial budgets reported on status of design process and cost analysis to project manager drafted technical writeups for proposals and projects reviewed completed reports plans estimates and calculations for accuracy company name － city state construction manager qualified competitive subcontractor bids prior to execution of contracts carefully coordinated plans and specs using marketing programming standards facilitated processing of rfis submittal and samples among the general contractor the owner and the owners consultants managed the rights of way easement and dedication processes educated general contractor personnel on the quality standards throughout the construction process obtained notices of completion and compliance certifications from all of the construction administration consultants acted as the liaison between landscape architects and the general contractors submitted all project closeout documents in accordance with the contract assigned projects and tasks to employees based on their competencies and specialties followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel performed construction site preinspections and coordinated postconstruction audits accurately provided status information on project progress to the project managementled and managed resolution of all issues during project construction and commissioning phases assisted the project manager with bidding new jobs and projects company name － city state preproduction manager carefully coordinated plans and specs using marketing programming standards acted as the liaison between landscape architects and the general contractors developed highly empathetic client relationships and earned reputation for exceeding sales goals computed accurate sales prices for purchase transactions performed construction site preinspections and coordinated postconstruction audits defined project deliverables and monitored status of tasks drafted action plans and led meetings with department executives to review project status and proposed changes served as the single point of contact for project scheduling and changes addressed customer questions and concerns regarding products prices and availability developed slideshows and other forms of media to present project progress to the executive team trained sales teams on educational products at seminars and special events answered customers questions about products prices availability uses and credit terms determined the cost and pricing of proposals and bidsestimated and quoted prices credit and contract terms warranties and delivery dates company name － city state real estate agent counseled customers on market current status for residential and land markets guided home buyers and sellers through the process of short sales educated clients on the current real estate market and answered any questions they had developed an excellent rapport with custom builders to expand opportunities for growth wrote contract documents purchase agreements and closing statements assisted in developing marketing material for properties company name － city state executive assistant manager qualified competitive subcontractor bids prior to execution of contracts carefully coordinated plans and specs using marketing programming standards drafted meeting agendas supplied advance materials and executed followup for meetings and team conferences cleaned all construction areas to avoid hazards performed heavy labor such as ditch digging paving and hauling continually cleaned work areas and equipment discussed design standards and procedures with the directors of design and architecture created oral and written presentations for project designs and proposals defined project deliverables and monitored status of tasksupdated and managed project databases company name － city state sales associate counseled customers on market current status for residential and land markets coordinated appointments with prospective buyers to showcase houses and plots wrote contract documents purchase agreements and closing statements assisted in developing marketing material for properties actively followup with prospects and hot leads followed up with prospects throughout the sales process gathered distributed and maintained all the materials for marketing plans education gettysburg college － city state us bachelor of arts business management coursework in economics coursework in computer science | 19 |
event lead prep cook assistant pastry chef summary talented cook with a diverse culinary background encompassing family style meals restaurant management and on site catering successful history of motivating kitchen personnel to maintain high performance standards and excellence experience event lead prep cook assistant pastry chef jan to dec company name city state as an event lead i was expected to deliver an eating experience that reflected the integrity and reputation of the company i was employed by in doing so i was responsible for managing an event team of up to people at times this included but was not limited to delegating responsibilities managing break and leave times loadingdelivering and training new employees as a prep cook i prepared food desserts and drinks according to recipes and specifications from the executive chef i also cooled stored and labeled according to industry and health code standards at i was able to have creative input during menu planning as the assistant pastry chef i was responsible for completing a daily prep list ie cakes cookies breads pastries and candies etc according to chef specifications and recipes while utilizing various baking methods and equipment i was also in charge of training and assisting two other bakers in their daily prep also facilitating meeting regarding performance after my exec pastry chef left i was then responsible for scheduling making prep lists ordering from various vendors attending weekly beo meetings menu planning and wedding cake deliveries line cook may to dec company name city state prepared food items consistently and in compliance with recipes portioning cooking and waste control guidelines verified proper portion sizes and consistently attained high food quality standards maintained updated knowledge of local competition and restaurant industry trends led shifts while personally preparing food items and executing requests based on required specifications regularly interacted with guests to obtain feedback on product quality and service levels achieved and exceeded performance budget and team goals maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation properly labeled and stored all raw food ingredients including produce meat fish poultry dairy and dry goods in the appropriate storage room walkin refrigerator freezer or cooler cooked and served food and meals in accordance with planned menus diet plans recipes portions temperature control procedures and facility policies positively engaged with customers offering menu information providing suggestions and showing genuine appreciation for their business practiced safe food handling procedures at all times verified freshness of products upon delivery accurately and efficiently prepared healthy delicious fish meat and vegetablebased dishes line cook may to oct company name city state cooked and served food and meals in accordance with planned menus diet plans recipes portions temperature control procedures and facility policies prepared food items consistently and in compliance with recipes portioning cooking and waste control guidelines verified proper portion sizes and consistently attained high food quality standards maintained updated knowledge of local competition and restaurant industry trends instructed new staff in proper food preparation food storage use of kitchen equipment and utensils sanitation and safety issues led shifts while personally preparing food items and executing requests based on required specifications maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation positively engaged with customers offering menu information providing suggestions and showing genuine appreciation for their business practiced safe food handling procedures at all times recommended menu items to the executive chef for new dish development holidays special events and promotions verified freshness of products upon delivery accurately and efficiently prepared healthy delicious fish meat and vegetablebased dishes baker dec to may company name city state mixed dough scaled breads and performed all baking duties baked consistent quality items by accurately mixing dividing shaping and proofing operated bread slicers proofers ovens and packaging machines capable of producing bread in copious amounts in minimal time these tasks required one to be able to be on their feet for continuous hours and at temperatures often times exceeding degrees properly wrapped boxed and weighed bakery department products achieved and exceeded performance budget and team goals sous chef jan to nov company name city state developed menus pricing and special food offerings to increase revenue and customer satisfaction ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work actively involved in cost control sanitation menu development training recruitment private dining and catering maintained updated knowledge of local competition and restaurant industry trends managed kitchen staff by recruiting selecting hiring orienting training assigning scheduling supervising evaluating and enforcing discipline when necessary prepared food items consistently and in compliance with recipes portioning cooking and waste control guidelines led shifts while personally preparing food items and executing requests based on required specifications regularly interacted with guests to obtain feedback on product quality and service levels enhanced and maintained the central standardized recipe and ingredient repository including nutritional and cost information recommended menu items to the executive chef for new dish development holidays special events and promotions education high school diploma thomas edison senior high school city state san joaquin delta community college city state skills attention to detail budget cooking baking customer satisfaction delivery special events hiring packaging policies pricing producing proofing quality recruiting safety scheduling and supervising | 14 |
hostess professional summary undergraduate student completing a bachelors degree in august that practices efficient project and time management skills leadership and experience with various fields of work multiple job experiences in curating social media marketing and public relations able to adapt in new and unfamiliar territory detailoriented with strong technical skills and the ability to learn concepts quickly who also exhibits excellent communication skills ad strong motivation to succeed skill highlights brand development multimedia marketing google analytics hootsuite and social media proficient microsoft office relationship building expert deadlinedriven exceptional writer organized and efficient experience march to current company name city state hostess take necessary steps to meet customer needs and effectively resolve food or service issues seat guests resolve guest complaints promptly and professionally communicated clearly and positively with coworkers and management performed general maintenance duties including mopping floors washing dishes wiping counter tops and windows checking bathrooms december to january company name city state student intern completed hours worked as an intern observing daily routines learned and operated with physical therapy equipment assisted alongside the doctor and ptas with patients practiced customer service tactics with patients learned and operated webpt operating system scheduled appointments for patients may to september company name city state brand ambassador managed inventory operated cash register for transactions computed sales prices total purchases and processed payments maintained knowledge of current promotions policies regarding payment and exchanges and security practices placed special orders and called other stores to find desired items replenished floor stock and processed shipments to ensure product availability for customers february to june company name city state virtual social media marketing intern curate social media posts write and editrewrite articles for the website update social media platforms for clients based on goals and intent research music festivals and concerts manage email interaction with clients create photo collages and edits for events recruit clients find effective marketing and advertising tactics stay uptodate with music culture seasonal internship january to june company name city state pr intern research clients in order to develop a strategy for public relations activities update social media on behalf of the clients writerewrite articles for bounce prs website identified clients needs and applied them through pr strategies curate posts via hootsuite kept up to date with music culture and festivals worked with management to identify trends and developments that might influence pr decisions and strategies established longrange objectives and developed innovative strategies to help achieve them january to october company name city state sales associate and brand ambassador updated social media platforms for buckle researched and implemented public relations activities of other stores worked with management to discover trends and developments that might influence pr decisions and strategies recruited employees managed inventory answered telephone organized and created new floor plans and designs for the store clothed and updated mannequins frequently practiced loss prevention tactics november to june company name city state marketing and advertising sales associate attended events in order to promote lf and their clothing communicated with future potential customers handed out fliers and information regarding sales and events called regular customers to invite them to private events managed inventory updated social media websites to keep customers up to date on happenings within the store discussed weekly changes to pr strategies based on trends and events in the area october to may company name city state hostess created and organized seating charts based on the reservations for that evening kept open communication with the staff and managers as changes occurred answered telephones greeted guests and sat them at tables or in waiting areas supervised and observed the other hostess education and training florida state university city state usa bachelor of science environmental studies skills communication social media platforms and usage microsoft office teamwork creativity writing customer service craft beer curating marketing google analytics hootsuite webpt | 20 |
group fitness instructor summary my passion is to inspire class members to get fit stay fit i believe that yoga is a key element of fitness along with strength cardio training that leads to a long happy fulfilled life my classes are fun yet challenging and engaging that encourage all participants to feel good about themselves and come back for more skills afaa group exercise boot camp training running afaa step certification afaa kickboxing certification yogafit certified level les mills body pump bts group power les mills body attack spinning les mills body attack ifta group fitness ifta personal trainer aim i body attack aim ii body attack les mills cx worx aim ii body attack les mills body attack les mills rpm les mills new zealand wks cpr thru aim i body pump les mills grit accomplishments i have introduced launched a number of new fitness programs in wilmington nc gyms in i became certified to teach body pump and was one of the original instructors to launch pump at golds gym it continues to be one of the most successful fitness program at golds today it has since been launched at wac o2 fitness fitness fusion ymca and recognized throughout the world as one of best weight training group fitness programs it i became certified in yogafit after taking a number of classes i have taught yoga at golds o2 fitness ymca introducing numerous gym group fitness attendees to the wonderful benefits of practicing yoga in i became certified in teaching body attack it also is a popular program that continues at gyms in wilmington experience group fitness instructor jan to mar company name city state introduced launched body attack in jan yoga group fitness instructor sep to mar company name city state substitue teach yoga as requested introduced launched body attack in may yoga group fitness instructor feb to jun company name city state taught yoga at new hanover gym on regular schedule introduced launched body attack at mayfair gym in jan group fitness instructor sep to may company name city state introduced taught body pump to all ladies gym yoga group fitness instructor jun to may company name city state taught at different locations for golds gym over a year period helped to launch both body pump in body attack in taught yoga saturday am in porters neck location yoga sunday am at racine group fitness instructor jun to apr company name city state taught general group fitness weights cardio group fitness instructor jul to aug company name city state taught general group fitness including boot camp step hilo running weights education and training bachelor of science animal science june the ohio state university city state animal science interests enjoy yard work outside activities employed with international vitamin manufacturing company fulltime sales music singing listening to bands running local races with wilmington road runners dining out traveling with partner fiancee tammy skills my yoga classes are fun inspirational thought provoking at age the wisdom humor i bring to classes is enjoyed and allows people to embrace their own practice and come back for more additional information i grew up on a small family dairy in ohio and am still involved in the farm business with my brothers and sister i am fulltime employed with an international vitamin manufacturing company dsm nutritional products i am a senior account manager also a mentor and sales support person to my team members | 7 |
senior analyst data quality governance professional background analyst versed in data analysis and reporting user acceptance testing as well as solving complex problems in highpressure environments excels at cultivating managing and leveraging relationships skill highlights microsoft access microsoft excel sas sql server manager cognos crystal reports business objects sql tableau server and desktop project management data analysis professional experience senior analyst data quality governance to current company name city state create policies and procedures for actuarial and analytics group monitor adherence to policies with scheduled reviews conduct training on quality and governance policies lead analyst for hipaa compliance create and analyze validation reports for health plan data lead discussions regarding data issues identified healthcare data analyst to current company name city state experience with process analysis and other analytic functions ability to interact effectively with different business units team members and external client at all levels creates ad hoc data analyses and reports as needed prepares monthly quarterly and annual reports of established clinical utilization and financial metrics for all health ministries and smarthealth proficient in computer and analytic tools such as sas sql and ms office excel and access performs medical and prescription drug claims analysis necessary to understand relative unit pricing across provider networks and to inform decisions about provider fee schedules generates eligibility medical and pharmacy claims data needed for each health ministry to support budgeting rate development and manage the reinsurance program business analyst to company name city state responsible for identifying processes to streamline and assist with various projects created and maintained access databases for departmental use identified system issues and coordinated with vendor for resolution involved in project planning and testing system enhancements defined business requirements for various projects created adhoc reports as needed created audit process for all securities applications created reports for sec and finra audits finance analyst to company name city state backup to department manager created and maintained managerial reporting daily monthly quarterly and yearly created work schedule for department on weekly basis created and distributed department stats and analysis to upper management monthly primary contact for electronic invoicing candidates created multiple databases for interdepartmental need trust analyst to company name city state responsible for daily operations of k accounts for retirement services clients balanced k accounts on a weekly monthly quarterly and yearly basis researchedand resolved out of balance situations quickly conversion analyst to company name city state responsible for managing incoming and outgoing account conversions daily dtcc reconciliation troubleshooting and problemsolving revised an existing microsoft access program for incoming assets for accuracy created a new reporting process in access to identify asset balance discrepancies resolved daily out of balance situations with various depository institutions registration analyst to company name city state responsible for reregistration of physical assets for trust customers streamlined processes by automating applications for quicker processing and problem resolution solved reregistration issues through brainstorming and troubleshooting created a microsoft access program to track pending registration issues and generate reports collaborated with company legal counsel for asset restriction removal authored and updated procedures for registration process education and training masters of business information technology project management walsh college city state project management bachelor business administration rochester college city state business administration certifications certificate in health care informatics affiliations volunteer weekly in local elementary school in reading development lead business meetings on a weekly basis volunteer in childrens church on a weekly basis taught sunday school classes skills streamline processes business objects cognos crystal reports customer service data analysis databases financial invoicing managing microsoft access microsoft excel microsoft office problemsolving problem resolution process analysis project management project planning user acceptance testing reporting sas securities reporting sql troubleshooting annual reports tableau server tableau desktop | 6 |
digital strategy consultant summary to further my career in the insurance industry highlights hootsuite buffer twitter facebook instagram snapchat pinterest email marketing campaigns mailchimp salesforce public speaking microsoft office excel outlook powerpoint word adobe creative suite after effects dreamweaver illustrator indesign photoshop marketing plan development analytical and creative thinking special events planning natural leader excellent communication skills selfstarter accomplishments as a campus student leader i was involved in many extracurricular activities on campus while also excelling scholastically some of these extracurricular activities include student government association executive five council royal court campus mentoring program campus tours operator athletic promotions intern student welcome days leader activities events board and omega psi phi charter property casualty insurance underwriter courses cpcu foundations of risk management insurance cpcu insurance operations regulation and statutory accounting achievements volunteering honors delaware state university mr sophomore mr omega psi phi deans list honda financial services northeast regions collector ace group insurance in bound premium with of that being aces advantage new product rollout crs volunteering warren t jackson elementary school marketing digital design instructor big brothers big sisters hugs foundation experience digital strategy consultant january to current company name help to define implement a metric roidriven organic growth marketing strategy through use of realtime business intelligence and content marketing strategies direct targeted marketing efforts that introduced new products and promoted product visibility execute email marketing programs research emerging trends in digital media marketing advertising and social media website design development optimization director of marketing january to january company name was responsible for the overall management of internal and external marketing efforts through various mediums as required for all of inspire enterprise llc inspire magazine inspire us foundation ilead institute inspire attire beencouraged talk tv inspire film supervised staff members including offering feedback and enforcing deadlines traveled nationally to meet with potential employees interns and deliver clear company messages created highquality marketing strategy documentation including product marketing briefs faqs and overall marketing plan foreign casualty production underwriter january to january company name served in a dual functional role while participating in aces early career development trainee program by processing multinational service requests and assisting experienced underwriters analyze hundreds of risks by underwriting comprehensive international new business and renewal package policies including general liability property cargo foreign voluntary workers comp auto kidnap and ransom and accidental death dismemberment conducted a offsite broker meetings each month to market aces insurance products while also making sales calls to brokers participating in monthly production meetings conducting market research and cross selling activities heavily contributed to our regional premium goal with in bound premium education bs business management marketing delaware state university business management marketing skills adobe creative suite after effects dreamweaver photoshop advertising business intelligence excellent communication content creative thinking documentation email special events film functional illustrator indesign insurance marketing plan marketing plan development market research marketing strategies marketing strategy marketing market meetings excel microsoft office outlook powerpoint word natural enterprise optimization policies product marketing public speaking quality realtime research selling sales selfstarter tv underwriting website design | 12 |
banking center manager assistant vice president summary handson dependable dedicated team coach who is goal directed as well as quality and detail conscious extensive passion toward developing employees to their fullest potential maintains a high degree of energetic leadership problemsolving planning and team building skills that lead to successful sales teams highlights established track record of exceptional sales results advocate of continuous education excellent communication skills compelling leadership skills resolution oriented enthusiastic and effective leadership style accomplishments currently standing at highest percentage achieved for banking center goals in top banking center in for comerica bank michigan market developed two underperforming banking centers into top performing offices in and present day top performing assistant manager statewide for comerica bank in experience to current banking center manager assistant vice president comerica bank brooklyn office promote the importance of higher education and assist employees with steps to achieve such goals nominated as a banking center manager mentor for new and existing colleague onboarding process directly manage the human resource processes for employees including selection training performance management individual career development and retention designated management trainer for first time assistant manager and personal bankers created and established a successful training program for new management personal after corporate program was eliminated develop and manage highperforming employees through positive and professional relationship team building skills hold weekly sales meetings and daily debriefs pertaining to sales goals and operation changes utilize all sales tools including profiling customers needs through the use of various technologies including generating business from call center leads exceed corporates budgeting fee collection expectation to banking center manager first level officer comerica bank grass lake office lead and direct sales quality customer service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth customer retention revenue market share and customer and employee satisfaction actively coach and model behaviors concerning sales and services educate staff on corporate and operational changes and reinforce the benefits responsible for overall leadership of sales management and success of banking center complete financial assessments on clientele analyze their needs and make professional banking recommendations based off of assessments proactively develop and maintain relationships with business partners to banking center assistant manager company name select develop and retain a diverse team of high performing individuals lead by example and educate staff in the areas of extraordinary customer experience service excellence and thorough knowledge of products and services coach and mentor individual development processes for assigned employees including on the job training career development team development and ensure successful employee retention proactive behavior has led to consistently meeting and exceeding individual sales goals banking center licensed financial specialist with a proven successful background in conservative investment alternatives for retail client responsible for continual banking center training in all federal state and local laws and regulations and to ensure completion of required coursework annually ensure staff is thoroughly trained on consumer compliance transaction authorities and up to date on fraud awareness maintain human resource records and administer disciplinary action employees actively participate in community events and planning of events that assist with company branding and recognition actively recruited and oversaw training for all new branch employeesdeveloped the annual branch business plan for maximum profitability and effectiveness to michigan regional account manager company name develop presentations to target topproducing agents and secure commitment and follow up with commitments and monitor percentage attainment of stated goals educate real estate agents on products and services available that would provide financial assistance with the transition of their new home owners in the event of any immediate mechanical failures strong knowledge of residential real estate law demonstrated through instructing an accredited continuing education course for realtors in the issue pertaining to risk management maintain marketing concessions and monitor their use judiciously while adhering to contract and call center policies mediate unresolved claims between consumer and home security of america through extensive negotiations present home security of americas message to individual agents and brokers as a part of maintaining existing relationships as well as prospecting new clients through warm and cold calling expand client referral base through networking groups michigan board of realtors western wayne board of realtors lansing board of realtors and oakland board of realtors education principles of accountingjackson college communication and socialorganizational changecentral michigan university graduate program introduction to probability and statisticsjackson college human resource managementcentral michigan university graduate program organizational dynamics and human behaviorcentral michigan university graduate program bachelor of science michigan state university skills accounting assistant manager banking benefits branding budgeting business development call center coach cold calling clientele client clients customer service direct sales financial human resource instructing team building leadership team development law marketing market mechanical meetings mentor office negotiations networking organizational performance management policies presentations processes producing quality real estate retail risk management sales sales management statistics trainer additional information licenses nmls present series and life insurance michigan real estate property and casualty professional affiliations brooklyn irish hills chamber member present grass lake regional chamber member grass lake regional golf outing committee grass lake regionalboard of directors member head of manchester area chamber of commerce activity committee manchester chicken broil event volunteer manchester area chamber golf outingcommittee member manchester area youth soccer associationvolunteer coach cochair for march of dimescomerica bank team | 21 |
sales associate professional summary i am talented individual who will bring my sales talent fashion sense and passion for clothing to your company i have a proven track record of success in sales i am looking for suitable position with a company that offers there staff superb career opportunities job enrichment and a supportive work environment core qualifications sales expertise accurate money handling team player mentality reliable and dependable goaloriented excellent communication skills sales force training persuasive communication expertise experience sales associate to company name city state responsible for actively promoting and selling the companys products to a wide range of customers in a very competitive market place contacting potential customers that have shown an interest in the companys products and then selling to them actively seeking new accounts in a wide variety of locations updating of customer information in paper records and on computer databases handling the complete sales process researching new market and sales opportunities educating clients on the companys products and services converting prospects into active clients keeping in touch with customers via a range of mediums such as phone calls letters email and sms executing an organized efficient and structured sales process making outbound sales calls salecustomer service representative to company name city state serviced existing accounts obtained orders and established new accounts by planning and organized daily work schedule to call on existing or potential sales outlets and other trade factors established or identified prices of goods services or admission and tabulate bills using calculators cash registers or optical price scanners received payment by cash check credit cards issue receipts refunds credits or change due to customers submitted orders by referring to price lists and product literature kept management informed by submitting activity and results reports such as daily call reports weekly work plans and monthly and annual territory analyses monitored competition by gathering current marketplace information on pricing new products recommend changes in products service and policy by evaluating results and competitive developments maximized sales opportunities through outstanding customer service established and maintain good customer relations with both internal and external customers spent time in the field promoting demonstrating company products sales associate customer representative to company name city state ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer maintain an awareness of all promotions and advertisements receive payment by cash check credit cards issue receipts refunds credits or change due to customers education high school diploma june charles churn christian academy skills advertisements calculators cash registers competitive credit clients customer relations customer service databases email issue receipts letters market market and sales pricing researching selling sales scanners sms structured phone | 10 |
director of engineering summary managerdirector engineeringresearch developmentproduct developmentdesign versatile and highly competent mechanical engineering professional offering over years experience of product design development in the manufacturing industry with demonstrated success in onsite technical support installation maintenance and systems troubleshooting testing expertise in project management techniques implementing engineering changes and performing testing design changes track record of handling welding fabrication material handling and material processing procedures along with managing project budgets possesses technical engineering skills with the ability to analyze issues devise continuous process improvements incorporate initiatives to increase efficiency streamline operations decrease overall expenses with minimal resources successfully built the production department from a staff of zero to in approximately weeks and completed a project days early and under budget at amer industrial technologies efficiently managed engineering of 30mm nuclear safety related project including large stainless steel process tanks at amer industrial technologies brought three new products to market through design changes manufacturing efficiencies and helped reduce manufacturing cost for two of the products by over at roberts filter group areas of expertise project engineering production product design product development testing knowledgeable in welding fabrication material handling processing procedures project management direction internal external quality audits instrumentation control and project budgets multitasking in fastpaced environments highly organized and strong analytical abilities articulate oral and written communication quick problem resolution decision making client relationship management continuous process improvement and innovation team building training and development experience director of engineering january to current company name － city state roberts filter group is a designermanufacturer of equipment for municipal water filtration and has approximately employees the company has been in business for years responsible for running the engineering department including project engineering instrumentation control and product development overseeing work assignments attending management meetings project meetings product development testing preparing reviewing drawings meeting with clients at job sites and calling customers or vendors major contributions brought three new products to market through design changes and manufacturing efficiencies also helped reduce manufacturing cost for two of the products by over oversaw installation of two of them and performed field engineering service and troubleshooting directed a crossfunctional engineering department with a staff ranging from employees efficiently oversaw successful delivery of projects totaling over 35mm strategically planned short and longterm projects for engineering department managed project budgets to ensure profitable delivery project engineerengineering managerproduction director january to january company name － city state amer industrial technologies was a custom manufacturer of code tanks and equipment for nuclear and nonnuclear power plants nasa etc and had about employees responsible for development of welding including gtaw gmaw fcaw saw and smaw processes fabrication material handling and material processing procedures as well as development of design document control and general engineering procedures managed project budgets to ensure profitable delivery ensured utilization and adherence of proper procedures and planned the fabrication processes and resources to be used on a daily basis qualified and certified lead auditor major contributions built the production depart from from a staff of zero to in about weeks completed a nuclear safetyrelated project days early and under budget provided quotations on quick turnaround projects and maintained production schedules and budgets effectively oversaw successful early delivery of nuclear and nonnuclear projects totaling over 15mm directed workflow supervised trained engineering production department personnel with a staff ranging from employees also developed estimates for jobs the company was bidding created longterm fabrication schedules including resource loading both personnel and equipment to meet customer expectations strategically planned short and longterm projects for production department and engineering department proactively led development of a commercial grade dedication program in accordance with 10cfr50 appendix b asme nqa add asme section iii nca conducted internal quality audits and external vendor quality audits for evaluating vendors for placement on qualified suppliers list project manager on a large fabrication project including large diameter stainless steel process vessels project value exceeded 30mm supervised designers and other engineers as well as managed a staff of employees responsible for maintaining the project schedule purchasing materials services and equipment creating workflow documents including job travelers and weld maps and preparing code calculations major contributions developed new standardized drawing and design calculation procedures streamlining the preparation and approval process reduced the time required by approximately reduced the fabrication inefficiencies by streamlining schedules workflow documentation saving approximately of the overall project budget directed workflow supervised and trained engineering and drafting department personnel managed engineering of 30mm nuclear safety related project including large stainless steel process tanks provided technical oversight for fabrication activities efficiently reorganized nuclear and commercial quality programs to exceed current requirements cofounder january to january company name － city state balance of plant engineer january to april company name － city state corporate thermal performance engineer june to january company name － city state fellow july to september company name － city state chosen as of exelon nuclear employees and of americans to attend the world nuclear university intern june to august company name － city state education ms mechanical engineering tulane university － city state mechanical engineering bs mechanical engineering tulane university － city state mechanical engineering linstitut francais de méchanique avancée ifma － city france semester abroad program design of heavy truck tires at michelin tires affiliations engineering intern certification louisiana pursuing professional engineering license skills academic ansys autocad budgets budget c programming cad clients delivery product development documentation drafting functional drawing macintosh market materials math matlab meetings excel ms office powerpoint windows word operating system personnel 35mm proengineer processes purchasing quality quick safety solidworks troubleshooting unigraphics vista welding workflow additional information academic memberships student member of the tulane university deans advisory board outstanding teaching assistant department of mechanical engineering tau beta pi national engineering honor society pi tau sigma national mechanical engineering honor society american society of mechanical engineerstreasurer of tulane chapter golden key honor society awards ashrae outstanding junior award for excellence in the field of thermal studies and fluids ironman lake placid finisher | 17 |
sales summary focused and dedicated insurance professional motivated to provide superior customer service and drive sales through cold calling referrals and strategic outside marketing activities highlights selfmotivated driven clear and articulate phone manner cheerful and energetic dependable property and casualty products exceptional interpersonal skills excellent communication skills strong salescloser cold calling accomplishments consistently qualify for sales bonuses by exceeding sales targets by items as well as monetary goals experience sales to company name city state exceeded sales goals to in one months time generated new leads weekly contacted new and existing customers to discuss how their needs could be met with specific products and services responded to all customer inquiries in a timely manner retained policyholders during annual renewal period interviewed prospective clients to learn about their financial needs and to discuss any existing coverage cold calls to company name city state marketing telemarketing personal and commercial lines generated new leads weekly developed life insurance and commercial insurance leads to meet monthly sales targets receptionist telemarketer marketing to company name city state implemented a consultative selling approach on all inbound calls acted as a liaison between inside representative with personal and commercial lines implemented a consultative selling approach on all inbound calls processed applications payments corrections endorsements and cancellations called warm leads each week to expand client base cold calls to company name city state called hundreds of warm leads each week to expand client base clerical claims representative retention officer to company name city state implemented a consultative selling approach on all inbound calls promoted client retention through highquality service and follow through maintained detailed account records and contact logs managed the receptionist area including greeting visitors and responding to telephone and inperson requests for information maintained the front desk and reception area in a neat and organized fashion served as central point of contact for all outside vendors needing to gain access to the building planned meetings and prepared conference rooms created weekly and monthly reports dispersed incoming mail to correct recipients throughout the office assistant manager to company name city state delivered excellent customer service by greeting and assisting each customer addressed customer inquiries and resolved complaints stocked and restocked inventory when shipments were received directed and supervised employees engaged in sales inventorytaking and reconciling cash receipts completed a series of training sessions to advance from assistant manager to store manager maintained daily record of all transactions trained staff to deliver outstanding customer service teacher to company name city state routinely met with students parents regarding inclass issues and learning interruptions to discuss solutions received high remarks for the creativity of classroom lesson plans and instructional techniques from students parents and faculty created and enforced childbased handson curriculum to promote student interest and receptive learning designed lesson plans focused on age and levelappropriate material teacher to company name city state promoted good behaviors by using the positive reinforcement method established a safe play environment for the children supervised children on field trips to local parks fire stations and zoos encouraged children to be understanding of others maintained a childfriendly environment with access to outdoor activities teacher to company name city state combined discipline plan with effective measures and various lesson plans to increase concentration participation and progress student accountability received high remarks for the creativity of classroom lesson plans and instructional techniques from students parents and faculty asst testing administratoryouth opportunity asst to company name city state maintained regularlyscheduled office hours to advise and assist students established course websites to make updated handouts and other resources available to students at all times proctored exams of all kinds introduced students to the concepts of college writing education bachelors degree education hyles anderson college city state advanced coursework of credit hours toward masters degree bachelors degree education bob jones university city state skills honest reliable driven enthusiastic people person self motivated | 10 |
senior marketing automation consultant summary i am a passionate and technicallyskilled marketing automation consultant committed to building trusted relationships with clients vendors colleagues and people who dream big my mission is to empower modern marketers and organizations to achieve success innovation and business value through marketing automation and technology my background includes a unique and diverse mix of experience in both corporate and independentsmall business settings creating a wellrounded and distinct blend of strengths including creative strategic analytical optimizationprocess communication and handson production highlights digital marketing systems integration database management complex problem solving crossfunctional collaboration innovative enthusiastic team player strong written and verbal communicator detailoriented passionate experience senior marketing automation consultant to current company name city state focused on delivering best practices product education and configuration to marketing and sales organizations to ensure that their investment in marketing technology is maximized provide advisory and support to a variety of organizations including pwc vision service plan td ameritrade tyco and parker hannifin responsibilities include evaluate client needs and develop strategic marketing automation roadmap and solutions that fit business requirements implement marketing technologies with eloqua including on24 cvent citrix webex salesforce siebel oracle sales cloud twitter relationship one and other various 3rd party systems develop custom subscription management centers to support global business requirements build custom insight reports to perform greater analysis of eloqua data develop automation testing efforts for eloqua salesforce and other integrated technology platforms design and build complex programs and solutions within program builder for managing data cleansing contact duplication api data imports lead routing systems lead scoring programs and subscription management define and implement qa processes procedures workflows and develop documentation for internal sharing build complex multistep campaigns and marketing assets including custom data objects dynamic content emails and segmentation develop testing strategy for continuous improvement and optimization provide marketing technology best practices advisory and training to marketing and sales organizations marketing automation manager to company name city state contributed to the growth and development of integrated marketing programs and initiatives as sole power user for the eloqua platform led the planning design and execution of marketing automation programs and projects for continuous improvement while driving sales and marketing effectiveness throughout the funnel responsibilities include daytoday management of the eloqua platform including salesforce integration and lead management programs develop and implement process improvements and workflows to improve efficiency collaborate with cross functional teams to develop execute and test marketing campaignsassets implement and promote email best practices including ab testing segmentation dynamic content and data cleansing to increase email and campaign engagement support web development team with web content auditing and asset management ownership of emailmarketing analytics and reporting including report creation monitoring database health tracking effectiveness and efficiency across all campaigns and hosting regular sessions toupdate stakeholders on campaign performance against kpis and best practices assist with implementation and training of new marketing technologies and services marketing programs and events intern to company name city state responsible for setting the direction and overseeing successful execution of marketing strategy member programs and events responsibilities include develop programs focused on community outreach parent and member communications student registrations member recruitment training events and stafffacility management areas of project management include budgeting scheduling vendor and venue due diligence contract negotiations catering selectionand entertainment and décor responsible for contracts management and driving membership including account renewals and program sales increased year over year membership contracts by support accounting department where responsibilities include monthly invoicing updating account receivables in billing system and expense balancing increased ontime payment rates by education modern marketing luminary certification tenets of modern marketing oracle marketing cloud academy city state united states b2b oracle eloqua masters marketing automation eloqua university city state united states bachelor of arts communication studies san francisco state university city state united states accomplishments markie awards judge for modern marketing experience expert speaker for eloqua university education sessions during modern marketing experience fourth princess titleholder in the miss chinatown usa pageant achieved black sash ranking in shaolin kung fu by recommendation of the yees martial arts examining committee skills advanced eloqua product knowledge and experience strong working knowledge in salesforcecom implementation in depth knowledge in project planning and leading marketing automation teams and projects from ground zero expertise in developing guidelines best practices and training in automation tools very strong in managing system integration projects with third party vendors instrumental in managing multiple projects simultaneously excellent communication analytical and problem solving skills with proven ability to interact well with end users peers and senior management affinity for logic and working independentlyproactive selfsufficient and selfmotivated | 22 |
marketing manager summary multidisciplinary professional with track record of exceeding revenue goals driving highvolume new user acquisition and growing subscriptionbased businesses versed in all aspects of marketing campaigns from concept development to execution and launch highlights brand development multimedia marketing channel strategy crm understanding new customer acquisition prospecting account management skilled negotiator accomplishments notable accomplishments cofounding instadium llc the countrys leading provider of restroom advertising signage and ingame promotional events to both professional and collegiate sporting venues cofounding livehelpercom livehelper is a privately held company that introduced to the lead generation industry remotely hosted services for businesses and their websites to provide realtime support online sales marketing and customer service cofounding gowebbaby usa llc one of the fastest growing it solution companies in central india as well as its proprietary technologies that include bingocrm legalzen and smartgen a document assembly and automation software developer and cofounder legalzen a realtime artificial intelligence engine that utilizes social media to suggest create and offer to consumer legal documents and associated solutions experience marketing manager to company name － city state managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams managed the complete redesign and launch of the companys website in number months developed corporate communications strategies and programs including project timelines identified developed and evaluated marketing strategies based on knowledge of company objectives and market trends banking and workout attorney to company name － city state fullservice law firm with over employees and representing numerous national and regional lending institutions reits and significant private organizations represent local and national financial institutions in structuring and negotiating appropriate documentation including construction and permanent financing asset based loans letter of credit transactions term loans and lines of credit counseled clients in the acquisition leasing and disposition of commercial real estate throughout the country represented lead lender in 92m participation financing of several commercial office parks located in michigan facilitated purchase of 50m loan portfolio from fortune company represented client in simultaneous 18m acquisition and financing of major retail shopping centers in colorado and walmart stores located in wisconsin tennessee south carolina and ohio national sales director to company name － city state commercial real estate firm specializing in accelerated sales of commercial real estate with key clients including general electric jpmorgan chase sunoco and british petroleum employed professionals led national sales team of commercial real estate agents to assess propertiesportfolios for sale implemented most appropriate sales method based on industry property type and geographic location prepared due diligence materials for prospective buyers optimized profitability of clients portfolios by conducting nationwide live seminars to prospective purchasers on participating in the accelerated sealed bid auction to company name － city state general practice law firm with over attorneys and support staff attorney represented nations largest sba and lender including bank of america and allied capital in originating loans and selling loan portfolios into secondary market notable accomplishments documented and closed 200m of small business administration a and loan programs lead auditor that ensured compliance with sba guidelines by leading team to audit loan portfolios through lien asset and collateral analysis education juris doctorate jd chicagokent college of law in － city state gpa appointment deans panel on electronic voting reformation recipient cali award for the philosophies of the criminal justice system appointment deans panel on electronic voting reformation recipient cali award for the philosophies of the criminal justice system bachelor of arts american and european history tulane university in new － city state gpa magna cum laude deans list phi beta kappa tulane senior scholar intramural rugby team american and european history magna cum laude deans list phi beta kappa tulane senior scholar intramural rugby team professional affiliations state bar of michigan michigan bar association skills seo sem social media launch strategies socialdigital marketing traffic generation media and marketing analysis interactive web campaignsecommerce | 21 |
engineering assistant summary hard working recent graduate intending a part time or full time job to build experience in acivil engineering working environment bringing civil engineering office and field experience in roadwaydesign and traffic engineering highlights proficient in computer software including microstation guidesign autocad google earth google documents ms excel ms powerpoint and ms word experience company name city state engineering assistant to worked on virginia department of transportation vdot and fairfax county department of transportation roadway projects in virginia and washington dc area worked with vdot fcdot and prime consultants engineers to prepare project documents including plans special provisions and estimates prepared roadway design for i express lanes from route to jones branch connector worked on i and state route to prepare project plans and contract documents worked on county roads route and route in fairfax county roads in fairfax county using vdot standard specification and project special provisions assisted project engineers to prepare project roadway design using autocad and microstation used highway capacity manual to perform traffic analysis and evaluation of intersections and roadways using highway capacity manual performed peak and offpeak traffic counts at the intersections and roadway for traffic studies designed project traffic signs striping and marking used fhwa manual on uniform traffic control devices mutcd and vdot supplement to mutcd for the design application and placement of traffic control devices including signs signals and pavement markings along major highways in virginia and washington dc areas used engineering software guidesign to prepare contract documents prepared project estimates for submission used vdot standard specifications and weighted average price to prep cost and engineering estimates designed roadways using vdot road design manual and fhwa roadway design manual designed guardrails along i and rt using guardrail installation training grit manual used vdot cadd manual to design roadway using microstation software used microstation and autocad to develop plans for civil highway and traffic engineering design performed field survey to gather utilities drainage and roadway information performed marketing research for contracts and bids for the firm attended project meetings with the clients and consulting engineers prepared meeting minutes for project record and filing attended project status meetings collaborated with the team members to meet project schedule and project completion within project budget company name city state medical receptionist to current creates detailed expense reports and requests for capital expenditures assessed urgency and priorities before accepting or declining appointments and meetings with the ceo screened all visitors and schedule them for doctors visit ordered and distributed office supplies while adhering to a fixed office budget directed guests and routed deliveries and courier services answered and managed incoming and outgoing calls while recording accurate messages greeted numerous visitors including vips vendors and interview candidates company name city state teller to achieved working knowledge of accounting software packages including ms excel ms powerpoint ms word skilled in verbal and written communication plus strong quantitative and qualitative skills respected for personal qualities including accuracy dependability efficiency curiosity and intelligence resulting in being elected as a leader in school roles successfully opened and closed bank branch at appropriate times successfully kept drawer balanced at all times working full time five days a week dealt with customer care on a daily basis responsible for handling cash drawers in balance at all times skilled at interpersonal communications with proven record to build harmonious relationships with diverse audiences company name city state engineer technician iv to current collaborated with contractors and clients as the onsite engineer for several large public projectsimplemented complex design software and drawing tools to plan and design transportation and hydraulic systemsadvised the project manager regarding construction material costs and quantity calculations carefully organized analyzed and prepared technical data reports to ensure proper workflow and productivitycreated detailed cad drawings for the engineering departmentsquickly learned sap software and used it to receive stock and expedite partssupplied production data to field operators technicians engineers and supervisors education bachelor of science civil engineer civil george mason university city state gpa gpa civil engineer gpa graduated and walked in spring one summer class to receive degree in december civil engineering courses traffic engineering transportation engineering highway design and construction structural steel design structural analysis mechanics of materials civil engineering planning and management land development interests engineerintraining eit goal is to obtain professional engineering license additional information license engineerintraining eit goal is to obtain professional engineering license skills accounting software autocad balance budget capital expenditures handling cash civil engineering interpersonal communications consulting contracts prepare contract client customer care dc design and construction engineering design expense reports filing marketing research materials meetings ms excel office ms powerpoint ms powerpoint ms word microstation peak prime project plans express recording specification transportation utilities written communication | 17 |
product designer professional summary years engineering experience and years working experience able to work independently and under pressure detail oriented excellent problem solver innovator efficient mechanical engineer leveraging a strong technical background in bringing products from the laboratory to massmanufacturing mechanical engineer with number years of training in varied industries including manufacturing and hightech environments creative manufacturing engineer lead team member on process redesign for describe product design engineer who has worked on number new products including the product name recognized for industry excellence skills cad complex problem solving stress analysis training component functions and testing requirements technical direction and product strategies works well in diverse team environment strong decision maker engine components pumps and fuel systems knowledgefea toolsautocad proficientteam leadershipmanufacturing systems integrationmanufacturing systems integration work history product designer to current company name – city state the team wants to develop a portable easily shipped cost effective hardware that can send and receive digital content directly from satellites personally involve with prototype designing and 3d modeling cooperating with a startup called outernet a forprofit media company that already has two satellites covering north america europe and the middle east and has recently started broadcasting free internet content assisting drafters in developing the structural design of products using drafting tools or computerassisted design cad or drafting equipment and software completing project mechanical design while providing technical solutions feedback product design to current company name – city state two engineers and designers to collaborate together to create new innovative wearable pieces for a fashion show competition will access new makerspce which includes a 3d printer will be given a budget to create their wearable piece research ecoprt research assistant to company name – city state the goal is to develop an economical automated transit system it will focus on the hands on design and development of a small manned autonomous vehicle the key in the design is to understand the impact weight has on the overall cost and performance and the incorporation of automated control aspects of the development will possibly include product design to company name – city state volunteer the purpose of this project is to design and fabricate a cable management system for a publicaccess electric experience vehicle charging station this system will dispense and retract feet of cable for operation and provide secured storage for the cable when not in use the prototype will be subjected to the following constraints team member to company name – city state attending scheduled control and mechanical teams training classes experience · learned shop safety vehicle glider equations drive cycle modeling and simulation learned the powertrain architecture and components of the chevrolet malibu learned vehicle dynamics and practiced model simulation by using matlab simulink mechanical engineering components design project material design material design to company name – city state designed fillet welds connections and bolts for the plate girder which holds the pipe with horizontal and vertical force loads calculated the related shear or bending stresses for the welds and bolts to determine the right materials and sizes of welds thickness and bolts eddy current dyno research assistant to company name – city state built the engine stander for our engine and eddy current dynamometer currently installing the eddy current dynamometer with graduate students future possibility of experimenting with torque horsepower rpm egr exhaust gas recirculation and temperature measurements of the kubota diesel engine after installation possibility of learning the engine tuning research assistant to company name – city state graphed sketches and figures for professors thermodynamics ebook learned how to use smartdraw performed literature reviews on ongoing research topics and ebook materials added video links and realworld images to the ebook program assistant to company name – city state assisting dr eischen the director of the hangzhou engineering study abroad program at zhejiang university during his program this coming summer helping with tasks such as translating program activities running errands classes transportation and culture immersion to company name – city state designed airplane landing gear by modeling with a massspringdamper sdof system and designing the spring k and damper c that limits the given amplitude part wew to company name – city state utilized matlab for statistical analysis of an elastic band rocket learned how to make experimental designs statistical processes statistics simulations and graphical displays of data on computer workstations used statistical methods including point and interval estimation of population parameters and curve and surface fitting regression analysis graphic communications project 3d design rer to company name – city state utilized solidworks to design a tape floss container developed the ability to use solidworks within the context of a concurrent design process to understand how everyday objects are designed and created emphasis placed on decisionmaking processes involving creating geometry and the development of modeling strategies that incorporate the intentions of the designer re to company name – city state visited construction sites with senior engineers kept record of site investigations dealt with paperwork with senior engineers and answered phone calls helped install residential wiring in new construction sites investigated electrical problems and developed the ability to read electrical diagrams and wire electrical panels education master of science mechanical engineering robotic manufacture current columbia university in the city of new york city state sep dec mechanical engineering robotic manufacture coursework in advanced mechanical engineering coursework in drafting computeraided design cad and computeraided manufacturing cam bachelor of science mechanical engineering north carolina state university raleigh ncsu city state gpa magna cum laude gpa gpa mechanical engineering magna cum laude gpa gpa north carolina state university gpa magna cum laude magna cum laude accomplishments listed in the deans list for three semesters during junior and senior year · chosen to be on the cover of nc state freshman admissions booklet · in the process of receiving the professional development certificate · ncsu chinese basketball team player math and physics club member · control and mechanical team member of ncsu ecocar2 · took the global training class at nc state university · cusa member chinese undergraduate student association skills 3d 3d modeling autocad broadcasting budget c cable chinese com hardware content controller data analysis dec decisionmaking designing product design english fashion focus fortran frame graphic lathe linux director maple materials matlab mechanical mechanical engineering access mill modeling navigation printer processes profit speaking python quantitative analysis reading read research safety simulation sketching solidworks statistical analysis statistics phone translating transportation video welding wiring written | 1 |
accommodation service executive ll professional summary customer service and sales expert who identifies customer needs and deliverssolutions to problems driven to exceed sales and customer satisfaction goals and build long termrelationships with the clients creates a positive experience through high qualitycustomer carebilingual manager able to build lead and train efficient and friendly service teams core qualifications clientfocused resultsoriented quick learner superior communication skills cheerful and energetic effective team player experience accommodation service executive ll to current company name city state communicate with partners by telephone or by e mail to provide guidance and assistance regarding bookingcom platform extranet provide commercial advise and orientation to partners based on bookingcom business model gather information to solve partner and guests issues regarding reservations in order to coordinate assistance with customer service department review and process new partnership registrations and set them ready to open on bookingcom webpage keep partners and guests as center of all our operations to guarantee maximum satisfaction customer service executive to company name city state communicate with customers by telephone or by e mail to provide information about hotel reservations take or enter information cancel reservations gather complaints details keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken check and ensure that appropriate changes were made to resolve customers problems contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments refer unresolved customer grievances to designated departments for further investigation general manager sales manager to company name city state managed sales team generating daily new memberships according to sales quota interacted with prospects and new customers and provided high level of service to achieve customer satisfaction and company revenue hired and trained all sales and customer service staff monitored customer preferences to determine focus of sales efforts developedimplemented and monitored programs to maximize customer satisfaction manage projects or contribute to committee or team work create maintain and enter information into databases general manager to company name city state managed sales and customer service operation control retention and attrition responsible for new hire process supervised over employees reported to district vice president guest service manager to company name city state served as public relations representative for the hotel assisted guests with any special requests during their visits answer inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment record guest comments or complaints referring customers to managers as necessary transmit and receive messages using telephones or telephone switchboards accomplishments researched calmed and rapidly resolved client conflicts to ensure customer retention increasing it up to per month consistently generated additional revenue through skilled customer services and sales techniques used to generate new corporate accounts to service high volume employee corporations satisfactory managed company new locations pre saleand openings to guarantee revenue profit and investment return education jd law universidad santa maria city state venezuela law courses on military law criminology bachelor of science tourism iutirla city venezuela tourism and hospitality management barcelona hospitality andtourisminstituto universitario de tecnologia industrial rodolfo loero arismendi el morro anzoategui graduated cum laude professional affiliations national association of professional trainers languages bilingual english spanish proficient in portuguese french and italian skills customer services supervisiondecision making dependable staff training and development problem solver public relationsdynamic team player able to motivate employees to reach high level of performance while using maximum potential online skills development courses the open university commercial awareness conversations and interviews developing high trust work relationships difference and challenge in teams discovering development management facilitating group discussions making decisions speeches and speech making the importance of interpersonal skills the role of a manager three principles of coaching approach | 7 |
staff sergeant e pavement construction equipment craftsman summary solutionsfocused versatile management professional veteran offering a comprehensive background supporting us military operations in roles of increasing responsibility during a year career in the united states air force effective communicator who quickly masters new roles and technologies to achieve positive results experience staff sergeant e pavement construction equipment craftsman to current company name city state general project manager managed various projects and necessary personnel to include but not limited to removalreplacement of dilapidated asphalt roads removalreplacement of upheaved concrete sidewalk airfield repair project lead effectively lead personnel in repairing airfield concrete spalls securing the air traffic control movement area for minot afb b bombers snow shift leader supervised military and civilian personnelmanaged million dollar equipment fleet in clearing million square feet of airfield pavements miles of base roadways million square yards of pavements reporting official tasked with writing annual performance reports and biannual feedback reports for personnel as well as promoting compliance with all usaf rules and regulations antiterrorismforce protection atfp barrier plan program manager guided equipment operators in haulingplacing vehicle barriers safeguarding mission critical facilitiesoverhauled atfp barrier plan as construction and new facilities altered the layout of minot afb lock out tag out manager successfully revamped program and trained personnel on proper procedures and regulations snow school instructor instructed interdepartmental annual snow school for up to careeraugmented personnel trained personnel on proper equipment operating techniques proper safety protocol and snow removal priorities senior airman e electrical power production journeyman to company name city state project leader led work crews in installing and maintaining all power generation equipment responsible for million in equipment supporting critical facilities for special operations wing head quarters afsoc and tenant units under direct supervision shop logistic inventory manager maintained accountability on over dollars of essential parts for mission critical generator power production assets conducted weekly inventory count and ordered parts as needed secured fund availability by reporting shop stock records to leadership to enable decisions on parts funding quality assurance program managed generator quality assurance program found and corrected over discrepancies providing oversight for over thousand dollars worth of assets cpraed instructor conducted monthly american heart association cpraed classes preparing over personnel for contingency ces booster club member organized booster club and volunteered in executing various fundraisers culminating in over thousand dollars for the support of squadron morale events senior airman e electrical power production journeyman to company name city state deployed to special operations central command at macdill afb fl forward deployed to amman jordan power production journeyman repaired three generators saving the special forces unit dollars and preparing the generators for rapid deployment relentless work ethic enabled the engineering team to complete over work orders on compound facilities valued at million dollars awarded joint commendation medal facilitated troop movements for high value personnel and installed two generators for the multinational exercise early victor directly contributed to the successful training of special forces leadership and teams from three different countries airman first class e electrical power production apprentice to company name city state equipment operation maintenance installs operates and maintains permanently installed mobile generators including mega watt power plant provides comprehensive customer training of emergency generator operations and automatic transfer panels atp performs preventive maintenance inspections on atps aircraft arresting systems aas and barrier arresting kits valuable member of prime base engineer emergency force team and aef enabler worldwide deployable safety program monitor monitored shops safety program completed and corrected spot inspections zero wing safety inspection right ups airman first class e electrical power production apprentice to company name city state electrical power production apprentice maintained generators with automatic transfer panels and seven aircraft arresting systems valued at million dollars in critical equipment critical member of construction and install of two permanent bak systems valued million dollars while eliminating thousand dollars contractor costs airman basic e basic military training electrical power production technical training to company name city state electrical power production apprentice developed basic knowledge of installing operating and modifying electrical generators power production plants and equipment and aircraft arresting systems skills generator operation maintenance skills including automatic transfer switches and aircraft arresting systems extensive knowledge of equipment operation including ability to troubleshoot and fix generators of all brands and sizes advanced capability to install generators automatic transfer panels and aircraft arresting systems great skill in tracing circuits to figure out solutions for electronic problems ability to figure out load bearing equipment for the right generator size equipment operation maintenance skills with extensive knowledge of equipment operation including airfield front mounted rollover plow duel drum steel wheel roller sheeps foot roller airfield front mounted snow blower dump trucksingle drum steel wheel roller airfield front mounted snow removal broom excavatorskid steer loader w attachments airfield front mounted snow removal plow grader street sweeper backhoe loader industrial tractor trencher bulldozer pneumatic roller water truck cranescoop loader rigid pavement installation repair skills extensive knowledge of concrete operations from start to finish including excavation of existing material andor degraded concrete laying subgrade and base course with proper compaction techniques setting aluminum forms both rigid and flexiblesetting wood forms preparing to pour and pouring concrete finishing concrete with a full range of hand and power tools landscaping the surrounding area and cleaning the work site flexible pavement installation repair skills extensive knowledge of asphalt operations from start to finish including removing degraded asphalt andor existing material preparing subgrade and base course paving with hot mix via pavergraderby hand paving with cold mix rolling with both pneumatic tire rollers and steel wheel rollers landscaping the surrounding area and cleaning the work site snow removal operations extensive knowledge of snow removal operations including snow removal from active airfields to ensure safety of all incoming and outgoing flights providing snow removal from parking lots and neighborhoods to ensure safe travel for thousand base personnel communication skills excellent leadership ability and overall group instruction project estimation and planning aptitude excellent public speaking ability superior technical writing capability program design and management education associate of applied science construction technology community college of the air force city state airman leadership school commandant award winner minot afb nd feb march classes included leadership management managerial communications military studies and total quality management awarded commandant award for outstanding leadership ability civil engineering silver flag training program tyndall afb fl april tasked with airfield damage repair during a weeklong field exercise to simulate establishing and running a fully operational base in a contingency environment pavement construction equipment career development course minot afb nd december – feb career development courses are designed to improve upon the basic skill and knowledge learned during technical training across a wide spectrum of subjects pertaining to the pavement construction equipment career field pavement construction equipment technical training ft leonard wood mo september april developed initial equipment operation pavement implementation skills and cultivated knowledge in chosen career field associate of applied science electrical and mechanical technology community college of the air force city state troubleshooting electrical power generation equipment course sheppard afb tx september this program covers the advanced fundamentals of troubleshooting and tracing circuits in all power generation equipment contingency power generation and force bedown course sheppard afb tx december this program covers all contingency generator and power plant operations in a deployed environment electrical power production career development course hickam afb hi july – july2008 career development courses are designed to improve upon the basic skill and knowledge learned during technical training across a wide spectrum of subjects pertaining to the career field electrical power production technical training sheppard afb tx march june developed initial equipment operation pavement implementation skills and cultivated knowledge in chosen career field basic military training lackland afb tx january – march learned foundation of military culture military bearing discipline and usaf history awards joint service commendation medal air force achievement medal meritorious unit awards air force outstanding unit awards air force good conduct medals national defense service medal iraq campaign medal global war on terrorism service medal air force overseas ribbon short air force overseas ribbon long air force expeditionary service ribbon with gold border air force longevity service usaf nco pme graduate ribbon small arms expert marksmanship ribbon rifle af training ribbon | 19 |
customer service representative core strengths active listening skills strong organizational skills top sales performer adaptive team player seasoned in conflict resolution energetic work attitude store maintenance ability telephone inquiries specialist customer service expert career overview highly enthusiastic customer service professional with year client interface experiencededicated customer service representative motivated to maintain customer satisfaction and contribute to company success customer advocate excellent communication skills conflict resolution proficiency inventory control devoted to data integrity cash handling accuracy strong problem solving ability banking and financial services strong communication skills background detailoriented accomplishments customer service expert strong organizational skills markdownpromotional procedures banking and financial services background seasoned in conflict resolution detailoriented strong communication skills accomplishments customer service researched calmed and rapidly resolved client conflicts to prevent loss of key accounts sales consistently generated additional revenue through skilled sales techniques product sales crosssold services at a rate of upgrading customers to different plans and product packages customer interface greeted customers upon entrance and handled all cash and credit transactions assisted customers over the phone regarding store operations product promotions and orders multitasking cashiered with two cash registers at once in tandem to maximize customer flow work experience customer service representative march to current company name － city state maintained uptodate knowledge of store policies regarding payments returns and exchangesprevented store losses using awareness attention to detail and integrityexcelled in exceeding daily credit card application goalscrosstrained and provided backup for other customer service representatives when neededworked as a team member performing cashier duties product assistance interacted with customers and retail buyers to followup on shipping statuses and expedited orders administrative assistant january to current company name － city state managed the receptionist area including greeting visitors and responding to telephone and inperson requests for informationdrafted meeting agendas supplied advance materials and executed follow up for meetings and team conferencesdesigned electronic file systems and maintained electronic and paper fileshandled all media and public relations inquiriesplanned meetings and prepared conference roomsdispersed incoming mail to correct recipients throughout the officemade copies sent faxes and handled all incoming and outgoing correspondenceorganized files developed spreadsheets faxed reports and scanned documentscreated weekly and monthly reports and presentationsreceived and distributed faxes and mail in a timely manner licensed insurance agent march to december company name － city state interviewed prospective clients to learn about their financial needs and to discuss any existing coveragepromoted agency products to customers in person on the telephone and in writingprepared necessary paperwork to process insurance sales and renewalsfollowed up with potential clients regarding on line information requestsdeveloped life insurance and commercial insurance leads to meet monthly sales targetsfinalized and maintained all types of personal lines insurance policies within the agencypromoted client retention through highquality service and follow through personal banker april to march company name － city state established new customer accounts including checking savings lines of credit and loansbalanced daily cash deposits and bank vault inventory with a zero error ratesupplied tellers with coin and currency as neededmaintained a researched beneficial investment opportunities and made recommendations to senior management client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluationsdelivered prompt accurate and excellent customer service senior financial representative march to march company name － city state opened new customer accounts including checking savings and lines of creditprocessed sales referrals and promoted bank services and products resulting in branch sales increasebalanced daily cash deposits and bank vault inventory with a zero error rateprepared daily branch roslyn savings bank invoicesresearched and resolved customer issues on personal savings checking and lines of credit accountsexamined checks for identification and endorsemententered member transaction data into the on line banking softwaremaintained confidentiality of bank records and client information credit card specialist february to august company name － city state addressed customer service inquiries in a timely and accurate fashionbuilt customer loyalty by placing followup calls for customers who reported product issuesformulated and enforced service center policies procedures and quality assurance measuresproperly directed inbound calls in phone queues to improve call flowdeveloped effective relationships with all call center departments through clear communicationdemonstrated mastery of customer service call script within specified time framescollected customer feedback and made process changes to exceed customer satisfaction goals member services representative dispatcher july to march company name － city state evaluated service locations and made scheduling adjustments to maximize efficiencyoversaw service stations and drivers to maintain scheduling for the daytoday service calls needed for tow transportation negotiated contracts with outside providers to handle calls not designated to their location provided accurate and appropriate information in response to customer inquiriesmade reasonable procedure exceptions to accommodate unusual customer requestsaddressed customer service inquiries in a timely and accurate fashionmaintained uptodate records at all timesdeveloped effective relationships with all call center departments through clear communicationworked with upper management to ensure appropriate changes were made to improve customer satisfactionbuilt customer loyalty by placing followup calls for customers who reported service and product issues bank teller march to february company name － city state processed sales referrals and promoted bank services and products resulting in 25balanced daily cash deposits and bank vault inventory with a zero error rateprocessed cash withdrawalsadhered to citibanks security and audit procedures branch sales increasemaintained confidentiality of bank records and client informationdirected specific questions to appropriate branch personneldelivered prompt accurate and excellent customer service educational background ba sociology suny old westbury college － city state united states sociology skills agency attention to detail backup banking call center call center daily cash deposits cashier conferences contracts credit client clients customer satisfaction excellent customer service excellent customer service customer service drivers equity senior management fashion faxes financial fixed income insurance insurance sales inventory materials meetings mail office personnel policies presentations knowledge of store public relations quality quality assurance receptionist retail sales scheduling script shipping spreadsheets strategic telephone phone transportation | 13 |
sales career focus sales and marketing expertise includes over years in the atlanta real estate industry with professional awards and multi million dollars in sales volume yearly as an independent contractor i managed all aspects of salesmarketing human resources advertising and tax accountability with one assistant i have also been the business manager part time for a local bicycle store a well as working full time building clientele for a major retailer and iconic internationally recognized cosmetics firm skills sales strong problem solving and team building skills computer proficient affinity for concise but thorough record keeping internet and social media saavy goal oriented with counter business model ready for creative staffing and event idea execution good interpersonal awareness open to persuasive communication and coaching awareness of client needsinterests as well as upper ideas for development and management goals professional experience sales － company name city state savoir faire and chanel atelier academy graduate macys my client award develop for clientele and marketing strategy to increase staff productivity and volume maintained client log of over contacted through emailtext and voice on a weekly basis and by appointment host dynamic social media networking pagewebsite for clients up to the minute information maintain explicit chanel guidelines for hygiene beauty treament and makeup applicationfunction as fragrance ambassador for the line create schedule and advertise special events and promotions for chanel product line interface with clients in store regarding their treatment and beauty application our clients include atanta celebrity and fashion industry names as well as local vinings west cobb and some buckhead chanelophites real estate sales － current company name city state atlanta board of realtors million dollar club life member coveted phoenix award denoting consecutive years of over one million per year in sales former jenny pruittharry norman realtor top sales producer in office many years for homes in price range of specialize in single family homes and condominium new and resale purchases relocation credentials for assisting transfered employees in the sale of their home or purchase of a home if buyer coming into atlanta chiefvolunteer － company name city state managed and trained a volunteer force of firefighters within post certification training guidelines maintained two fire stations petitioned mayor and city council for funding for training and equipment and executed funding events worked with insurance companies regarding billing and arson investigation training i have maintained my class b license education bachelor of arts georgia state university anthropolgy atlanta ga usa prehistorichistoric culturally significant coursework and field study and excavation under the late dr roy s dickens | 10 |
teacher summary kind and compassionate elementary and middle school teacher dedicated to creating an atmosphere that is stimulating andencouraging to all students experience to current teacher company name － city state 5th grade stem k 1st 2nd 3rd grade horizon science library grades prek observed and assessed student performance and kept thorough records of progress implemented a variety of teaching methods such as discussions and demonstrations utilized technology during lessons egsmartboard to create interactive learning experiences and target visuallearners set and communicated ground rules for the classroom based on respect and personal responsibility kept student motivated focused and excited to learn by utilizing handson activities that relate to realworldexperiences scheduled and held parentteacher conferences to keep parents uptodate on childrens academic performance established positive relationships with students parents fellow teachers and school administrators collaborated with other staff members to plan and schedule lessons promoting learning and student engagement created lesson plans in accordance with common core and science scope and sequence standards differentiated instruction according to student ability and skill level established clear objectives for all lessons units and projects created hands on activities for students to gain a better understanding of the lesson and teaching point provided small group instruction to individuals who need extra support orchestrated open access library every tuesday after school maintained library and library duties created and ordered books for school library and classroom teachers from school budget to teacher company name － city state 2nd 4thscience 5thscience math and ela 6thmath 7thmath and ela 8th math implemented and taught lessons based on the common core state standards in ela math social studies andscience established clear objectives for all lessons units and projects encouraged students to persevere with challenging tasks used the positive reinforcement method to redirect poor behavior provided one on one assistance to those students who needed extra support worked with fellow employees on lesson strategies fund raisers and school assemblies employed effective reading lessons using the five pillars of reading vocabulary comprehension phonemicawareness fluency and phonics implemented effective classroom management strategies provided small group instruction to individuals who need extra support successful at keeping communication with parentsguardians by keeping a friendly manner and being open to anyquestions or concerns improved students reading levels through guided reading groups and whole group instruction worked with fellow teachers to discuss lesson strategies that would most benefit students reflected on teaching practice to improve teaching techniques and continue to become a better educator accepted coaching from fellow teachers and administrators and immediately incorporated feedback used childrens literature to teach and reinforce reading writing grammar and phonics differentiated instruction according to student ability and skill level taught students to exercise problem solving methodology and techniques during tests served on various committees and projects including veterans day thanksgiving food drive and volleyball club education and training january bachelor of arts college of staten island － state master of science special education touro college － city state special education certifications new york state teaching certificate in general and differentiated instruction specialistspecial childhood education organizational development knowledgestudents with disabilities test passed licensed pending curriculum development lesson planning expertise flexible and adaptive skills academic budget coaching conferences curriculum development educator instruction lesson planning lesson plans math access organizational development problem solving progress reading teacher teaching | 3 |
sales professional summary i want a challenging occupation where i can allow my innovations to expand with experience immensely motivated customer service specialist with over years of retail experience in a fastpaced teambased environment expertise in delivering support services and resolving customer complaints friendly and hard working associate ready to give it all i have skills trusted key holder creative problem solver exceptional communication skills ms windows proficient quick learner strong client relations proficient in cash management strategic sales knowledge cash flow management multiline phone talent team player reliable goaloriented decisive fluent in english fluent in spanish calm under pressure analytical thinker powerpoint presentations excellent interpersonal skills natural leader composed crisis communication superior verbal and written communication skills flexible schedule computersavvy organized work history sales to current company name – city described product to customers and accurately explained details and care of merchandise earned management trust by serving as key holder responsibly opening and closing store politely assisted customers in person and via telephone communicated with vendors regarding back order availability future inventory and special orders effectively communicated with and supported sales marketing and administrative teams on a daily basis answered product questions with uptodate knowledge of sales and store promotions scheduled weekly inventory pickups and deliveries with vendors set up and explained new membership contracts overnight cashier to company name – city state maintained cleanliness and presentation of stock room and production floor managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently investigated and resolved customer inquiries and complaints in a timely and empathetic manner scored in top of employees in successful resolution of issues restocked inventory ever month and reviewed cash operation data to verify proper replenishment folded and arranged garments in attractive displays learned referenced and applied product knowledge information seasonal overnight stocking to company name – city state loaded truck and properly secured items to prevent damage during transportation demonstrated use and care of merchandise helped customers with questions problems and complaints in person and via telephone stocked shelves and supplies and organized displays organized store merchandise racks by size style and color led merchandise selection pricing planning and marketing rotated manufacturer products as needed removed damaged outofcode notinset and discontinued items from displays loaded and unloaded merchandise using a ladder and pallet jack partnered with sales representatives and managers to coordinate delivery and merchandising schedule customer service representative to company name – city state answered an average of calls per day by addressing customer inquiries solving problems and providing new information earned management trust by serving as key holder responsibly opening and closing theater politely assisted customers in person and via telephone assisted customers with food selection inquiries and order customization requests developed reputation as an efficient service provider with high levels of accuracy designed displays to make the theater experience interactive engaging and reassuring education associate of arts current miami dade college city state gpa member of the supernatural movement club coursework in accounting finance and statistics high school diploma miami senior high school city state accomplishments customer service consistently received positive feedback from guests and created repeat business by developing longterm relationships with customers handled guest complaints maintaining a positive dining experience for all rest monetary transactions handled cash check credit and automatic debit card transactions with accuracy telephone service professionally processed calls per day providing information and service to ensure customer satisfaction skills customer service bilingual spanish english financial management marketing microsoft word presenting sales basic computer knowledge additional information customer service award from life cars inc employee of the month at walgreen employee of the month at amc theater | 10 |
healthcare associate summary energetic resourceful and resultsdriven professional skilled at working effectively both independently and collaboratively as part of a team within fastpaced environments to complete projects and responsibilities while adhering to deadlines and quality standards skills epic microsoft office suite wordexcelpowerpoint healthcare systems insurancebilling sorian scheduling healthmedical records research reports databases data analysis and pcswindows applications experience february to current company name city state healthcare associate maintain full responsibility for demonstrating initiative strong leadership and communication skills and medical and healthcare knowledge to support efficient and productive daytoday operations directly accountable for a diversity of patientunit support activities including scheduling and discharge coordinating admission packages arranging transportation completing unit work orders maintaining inventory and preparing patient unit census monitor and improve individual performance in all areas to ensure adherence to the highest levels of customerpatient service productivity efficiency leadership teamwork and work quality at all times excellent capacity to meet deadlines build rapport with individuals from diverse backgrounds and to support practice objectives by facilitating an environment that consistently achievesexceeds expectations responsible for maintaining professional and courteous communications demeanor and interactions with patients and medical staff while continuously seeking ways to provide valueadded service and support maintain files documents databases and records to provide highly reliable information quickly and use welldeveloped interpersonal skills to respond effectively to both internal and external requestsinquires communicate clearly and effectively use strong coordination and prioritization skills to complete work and exercise independent judgment and decision making abilities to help facilitate smooth operations strong organizational time management and multitasking skills with ability to prioritize work use well developed interpersonal skills to work effectively with clients coworkers and all levels of management accept new assignments and responsibilities with a positive cooperative and teamoriented attitude complete all tasks and projects in the most efficient manner possible and exercise independent decision making recognized by management for anticipating problems presenting effective solutionsrecommendations team collaboration and leadership exceeding work expectations and consistently delivering outstanding results education and training american intercontinental university city state healthcare management bba healthcare management training healthcare finance risk management information systems management ethics policy making qualifications communication skills interpersonal skills data analysis databases decisionmaking information systems insurance verification maintaining inventory leadership regulatory compliance multitasking organization patient care support project management quality research risk management scheduling sound strategic planning teamwork time management | 6 |
recreation sports coordinator objective to gain a recreation supervisor position so that i can provide support to professional and part time staff i am looking for the opportunity to guide day to day operations of high quality community recreation facilities i hope to provide the type of support and management conducive to a healthy work environment so that all staff can not only complete their roles responsibilities but also provide a facility that runs efficiently and offers exceptional service to members qualifications acsm exercise physiologist trx qualified instructor personal trainer aha cpraed first aid experience company name city state recreation sports coordinator to current assisted in daily supervision and administration of facility and interacted with members to ensure programs were carried out in a safe and effective manner planned organized and implemented recreation leagues and events throughout the calendar year supervised recreation programs resolving any issues or disputes that may arise enforced safety and administered first aid to participants when required assisted supervisor in developing budget and developed innovative ways to increase revenue responsible for financial transactions including daily cash deposits and purchasing responsibilities including maintaining a purchasing card and receipt of sale company name city state senior health fitness specialist contractor to developed and implemented programs to assess and increase the health and physical activity levels of various populations managed healthcalc software program through the enrollment of new clients and maintained private records conducted health and wellness assessments for clients and assisted them with goal setting and strategies to improve and maintain their health and worksite wellness company name city state health and fitness specialist to developed and utilized special programs to connect with various health and wellness populations maintained great rapport with all customers ensuring all needs were handled in a timely manner entered appropriate documents into software database ensuring each participant was safe for physical activity assessments and participation company name city state facility manager to supervised staff at the universitys square foot facility and assisted in the new hire recruitment and training procedures provided exceptional customer service to all members and prepared daily reports recording any issues within the facility administrative support by assisting with budget preparation financial reports membership sales payment records account charges collections and deposits leadership lead over employees at the center for disease control and preventions cdc healthiest center institute office cio annual program and more than doubled their participation rate from the two previous years member of center for disease control and prevention wellness on worksite committee only intern hired to become part of the progressive exercise specialist team based off of performance professionalism and dedication shown during internship education bachelor of science kinesiology east carolina university city state skills microsoft office programs budget allocation good interpersonal skills that can help in building a strong team for the growth of the organization ability to handle different projects for the organization effectively | 7 |
ownerconsultant summary proven marketing and public relations executive with expertise in creating implementing and executing all facets of marketing press and national promotions including major entertainment industry premieres concerts and events and national network and product launches extensive experience in the hospitality music family biotech and nonprofit industries highlights experience ownerconsultant august to current company name － city state develop and implement public relations plans and strategies for top consumer brands and gain major local and national exposure for clients clients have included the first annual la costa film festival spinal elements makeawish san diego american express ogilvy public relations ny walt disney records the los angeles college of music keep california beautiful and the locallybased rock n roll marathon and kids rock marathon series highlights include securing placement of major feature stories on television in newspapers and magazines on both the national and local level including but not limited to the associated press time magazine rolling stone oprah magazine fast company business week aarp magazine ladies home journal fox business news cnn usa today the new york daily news the los angeles times extra e news daily and numerous top daily newspapers and tv stations across the country consistently place major stories for local clients in all local san diego and southern california media including all tv news outlets san diego union tribune fine magazine san diego magazine westways magazine sunset magazine travel leisure magazine carlsbad magazine all area z code magazines ranch coast magazine san diego business journal etc associate executive director january to august company name － city state developed and implemented public relations plans and branding strategies to expand the musical instrument product market and increase public awareness of the benefits of music and music making for the largest tradeonly music products show in the world and its nonprofit media arm amc now the namm foundation oversaw two national pr firms developed strategic partnerships with major national corporations including disney fisher price paramount home video teen people magazine american idol magazine the afterschool alliance the justin timberlake foundation and the john lennon educational tour bus to expand musicmaking messaging to millions of consumers these partnerships resulted in hundreds of millions of media impressions worth an ad rate value of over million dollars oversaw public relations strategies and activities for all namm messaging to the general public directed the national press launch of sesame street music works in annual petition drives media campaigns and events on capitol hill namms rose parade activities and youth marketing initiatives such as themusicedgecom campaigns i have overseen average billion media impressions a year manager november to january company name － city state managed publicity and press coverage for all walt disney records products served as liaison with publicity and marketing departments to ensure seamless implementation of overall marketing plans chosen as only walt disney records representative to serve on michael eisners disney learning partnership a nonprofit committee directed development of press kits wrote all press releases biographies and press materials for the label wrote and placed stories on wdr marketing strategies for trades such as billboard adweek and brandweek produced epks and videos for major cd and artist releases secured placement of major feature stories on television in newspapers and magazines on both the national and local level including but not limited to cnn usa today the new york daily news the new york times the los angeles times access hollywood e news daily and entertainment weekly planned covered and executed all regional walt disney records events including the mulan press junket with christina aguilera and degrees and lion king broadway cast signings responsible for successful media launch of radio disney jams album franchise resulting in over million consumer impressions spearheaded importance of music prosocial campaign which resulted in increased press exposure for the label and spanned multiple disney divisions developed relationship with namm the international music products association and the american music conference amc which provided expanded press opportunities for relevant projects and artists phil collinstarzan disneys lullaby album and promoted goodwill message for walt disney records account executive january to november company name － city state planned coordinated and executed fullfledged publicity campaigns tailormade to each specific client successfully obtained major exposure for clients including e news daily extra cnn kabctv news los angeles kttv news la kcaltv news la kroqfm la and the los angeles times celebrity talent booking inside edition american journal and coordinating special events preemmy awards party cable ace awards honorary dinners produced press kits wrote biographies and press releases established and maintained contact with electronic print and radio media representatives coordinated media interviews writer march to december company name － city state wrote articles for corporate newsletter interviewed executives researched relevant issues and prepared articles for publication education bachelor of arts communications public relations and writing august university of missouri － city state communications public relations and writing skills ad artist benefits branding cable cd com client clients special events fast film marketing plans marketing strategies marketing market materials messaging access works newsletter newspapers press kits press press releases pr profit public relations publication publicity express radio san fm stories strategic tv television video articles | 20 |
division operations risk oversight manager risk mangement leader visionary operations executive with solid experience managing all levels of multiple projects including budgeting and administration professional experience division operations risk oversight manager － company name city state successfully planned and built a new business model for operations team successfully streamlining internal processes and mitigating operational and financial risk developed third party risk management oversight platform consisting of management awareness and testing exercises provided oversight of divisional monthly financial management requirements and oversight of budget administration ie vendor accruals invoice sampling payment reconciliations and purchase order fulfillment provided oversight administration of divisional operational change management tool pbforr provided oversight of vendor sow harmonization operational risk prevention provided oversight and governance of divisional procedure documents regularly provided operational and or strategic planning support to directors cos and vp operations risk oversight manager － company name city state planned and built a new business team for the division provided oversight of foreclosure prevention outreach fpo postmod counseling monthly financial management ie vendor accruals invoice sampling payment reconciliations and purchase order fulfillment requirements and quality assurance responsibilities departmental spoc for risk oversightawareness and remediation developed divisional change management tool pbforr developed vendor sow harmonization platform provided oversight and governance of divisional procedure documents regularly provided strategic planning and operational insightsupport to directors and vp vendor compliance manager － company name city state regularly reported to departmental director partnered with key internal stakeholders developed fpos post modification counseling vendor quality assurance program developed and managed fpos post modification counseling vendor invoicing platform managedcompleted foreclosure prevention outreach fpo postmod counseling monthly financial management requirements ie vendor accruals invoice sampling payment reconciliations and purchase order fulfillment conducted onsite fpos post modification counseling nonprofitfor profit vendor complianceqa audits regularly provided strategic planning and operational insightsupport to directors bpo vendor manager － company name city state regularly reported to departmental director executive director partnered with key internalexternal stakeholders performed vendor onsite audits qahrops risk including domestic and international managed vendor performance to slas kpis including forecasting to actuals communicated existing and emerging operational risks to senior leadership and procurement project managed remediation efforts provided operational insight in the developmentextension of vendor sows managed operational and executive vendor relations acted as the first line of defense in vendor incident management managed direct reporting management level analysts and bpo vendor relationships network operations manager － company name city state regularly reported to departmental director metexceeded kpis and slas provided oversight of fios network provisioning and order fulfillment provided oversight of network outage management including stakeholder communications managed first and second step labor union grievance hearings managed internalexternal inbound network support call center hourlyunion workforce and management level direct reports network operations supervisor － company name city state metexceeded national network provisioning and order fulfillment performance metrics supported fios sales channels and regional operations provisioning fallout and facilities assignment participated in fios crossfunctional teams on network and provisioning system enhancements managed planned and unplanned network outages effectively managed labor union relationships regularly reported to team manager and department director network operations specialist － company name city state performed root cause analyses and monitored completion of remediation plans by business owners provided fios quality assurance data and call calibrations for managers and directors performed associate level ticket audits and quality observations for fios provisioning and repairmaintenance collaborated with nationalregional operations teams in the development of fios provisioning processes and procedures facilitated associate level fios provisioning training regularly reported to team manager and department director education villanova university certificate bachelors of arts and applied science baas university of north texas applied technology and performance improvement city state gpa cum laude cum laude applied technology and performance improvement certificate in computer network technology associate cnta southern university city state associate of science southern university computer science city state computer science associate of general studies mathematics mathematics skills accruals budget call center change management counseling financial financial management forecasting functional hr invoicing leadership director mod network support network processes procurement profit project management quality quality assurance qa reporting risk management sales strategic planning vendor relations | 9 |
monitor tech summary knowledge of modern office methods and procedures filing telephone techniques and office equipment ability to speak clearly and concisely ability to perform duties with speed and accuracy without immediate and constant supervision ability to use good judgment in recognizing scope of authority ability to learn interpret and apply office practices and procedures ability to establish and maintain good working relationships with coworkers and the general public ability to perform duties under critical deadlines accomplishments quick learner reports generation and analysis computer proficient microsoft office experience company name january to current monitor tech city state document or otherwise report observations of patient behavior complaints or physical symptoms to nurses company name march to december health unit clerk city state answer telephones and direct calls to appropriate staff operate office equipment such as voice mail messaging systems and use word processing spreadsheet or other software applications to prepare reports invoices financial statements letters case histories or medical records schedule and confirm patient diagnostic appointments surgeries or medical consultations receive and route messages or documents such as laboratory results to appropriate staff prepare correspondence or assist physicians or medical scientists with preparation of reports speeches articles or conference proceedings retrieve patient medical records for physicians technicians or other medical personnel release information to persons or agencies according to regulations process patient admission or discharge documents assign the patient to diagnosisrelated groups drgs using appropriate computer software transcribe medical reports company name may to march pbx operator city state operate telephone switchboards and systems to advance and complete connections including those for local long distance pay telephone mobile persontoperson and emergency calls answer incoming calls greeting callers providing information transferring calls or taking messages as necessary page individuals to inform them of telephone calls using paging or interoffice communication equipment monitor alarm systems to ensure that secure conditions are maintained contact security staff members when necessary using radiotelephones offer special assistance to persons such as those who are unable to dial or who are in emergency situations interrupt busy lines if an emergency warrants route emergency calls appropriately company name january to february warehouse supervisor city state keep records of employees attendance and hours worked confer with other supervisors to coordinate operations and activities within or between departments direct and coordinate the activities of employees engaged in the production or processing of goods such as inspectors machine setters and fabricators company name january to december warehouse shipping and receiving city state warehouse shipping and receiving obtain customers names addresses and billing information product numbers and specifications of items to be purchased and enter this information on order forms prepare invoices shipping documents and contracts receive and respond to customer complaints verify customer and order information for correctness checking it against previously obtained information as necessary collect payment for merchandise record transactions and send items such as checks or money orders for further processing inspect outgoing work for compliance with customers specifications company name january to december front office receptionist city state communicate with customers employees and other individuals to answer questions disseminate or explain information take orders and address complaints answer telephones direct calls and take messages operate office machines such as photocopiers and scanners facsimile machines voice mail systems and personal computers open sort and route incoming mail answer correspondence and prepare outgoing mail maintain and update filing inventory mailing and database systems either manually or using a computer complete and mail bills contracts policies invoices or checks education high school diploma city state us flint mi us high school diploma flint central high flint mi high school diploma jun skills telephones invoices greeting incoming calls security switchboards clerk medical recordsms word office billing shipping shipping and receiving database systems filing incoming mail inventory receptionist adp clients jms microsoft office office assistant office management skills | 12 |
associate director interests world endeavors international volunteer program northern thailand aprilmay assisted thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience undergraduate writing consultants program fall recommended by professor because of high academic achievement outstanding writing ability and effective communication skills encouraged students to improve writing through individual and group tutoring university college peer advisor program fall spring developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas pro public relations organization of uri spring present founding member of a recognized chapter of the public relations student society of america professional summary skills advertisements advertising sales brochures cancer client clients database direct marketing logistics director mailing market research marketing materials online marketing press releases programming public relations publicity researching sales sales development strategy supervisor skills work history to current associate director company name manages direct marketing communications for advertising sales and public relations initiatives manages marketing operations and logistics for all of technology reviews event business including the annual emtech conference at mit directs all public relations activities and media outreach for technology reviews annual special projects including the tr35 the top innovators under the tr50 the top most innovative companies and the tr10 the top emerging technologies handles sales development for sponsorship sales including market research prequalifying prospects and creating sales materials set strategy and coordinate all deliverables for media partnerships to marketing assistant company name researched effective marketing venues to reach target audience and then implemented these plans both online and in print created print and online advertisements as well as product line brochures to be used in mass mailing activities in order to generate interest in new models qualified customers as potential buyers at boat shows answered product questions and provided necessary followup with clients to encourage the purchase of a sailboat or powerboat maintained the client database and managed customer relationships before and after sale oversaw online marketing activities for direct supervisor as well as the four additional offices of the company public relations intern american cancer society spring aided the media director for rhode island in researching promoting and implementing current and new cancerawareness programs created press releases and worked with local media to gain coverage of programs as the uri relay for life publicity chair promoted the firstever relay for life at the university of rhode island which raised over event coordinator intern company name assisted student organizations with all aspects of oncampus programming from start to finish individually generated the student programming handbook a comprehensive and userfriendly guide to oncampus programming additional information leadership experience world endeavors international volunteer program northern thailand aprilmay assisted thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience undergraduate writing consultants program fall recommended by professor because of high academic achievement outstanding writing ability and effective communication skills encouraged students to improve writing through individual and group tutoring university college peer advisor program fall spring developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas pro public relations organization of uri spring present founding member of a recognized chapter of the public relations student society of america education may bachelor of arts public relations english university of rhode island city state public relations english gpa suma cum laude fall queensland university of technology city australearn study abroad program | 20 |
interior designer objective to obtain a position with a reputed organization where i can utilize my skills to contribute the organizations success a position where my education experience and motivation allow me to make a valuable contribution highlights proficient in autocad adobe indesign adobe photoshop concept development drafting photography space planning product specifications interior architectural detailing color and material application proficient with furniture systems experience to interior designer company name create comprehensive drawings perfectly referring to available notes sketches and tender drawings received from contractors prepare detailed technical content create drawings using autocad for fabrication and production apply modifications on shop drawings as per received revisions from consultants prepare a full submittal of shop drawings to company name shop drawings and preparation of architectural shop drawings and details assist pm to verify quantities of works and materials make frequent and efficient site visits to check on quality of works ensure implementation of designs and plans on site to interior designer assign meeting with clients planning and decorating interior spaces as per clients requests and needs draw up sketches or designs in order to help clients visualize how their space will look recommend finishes and treatments for all areas of the space make frequent and efficient site visits to check on work ensure implementation of designs and plans on site to fashion designer design clothing and accessories creating original garments or design garments that follow well established fashion trends develop the line of color and kinds of materials visiting textile showrooms to keep uptodate on the latest fabrics work with the stitching staff to ensure design protocols are being followed education bachelor of arts interior design lebanese international university － city lebanon baccalaureate life sciences nazih bizri high school － city lebanon life sciences languages fluent in english and arabic characteristics strong team player with excellent communication skills able to meet deadlines attentive to details accurate and systematic ability to analyze the critical issues | 1 |
information technology summary dedicated information assurance professional wellversed in analyzing and mitigating risk and finding costeffective solutions excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines versatile it professional with years of enterprise design and engineering methodology skills enterprise platforms knowledge of product lifecycle management plm project tracking hardware and software upgrade planning product requirements documentation selfdirected ms visio decisive collaborative domain active directory layout data storage engineering information assurance risk management framework rmf active directory design and deployment workstation build and deployment systems accreditation packages red hat enterprise linux installation and hardening network design troubleshooting high performance computing experience company name city state information technology to current i was hired to manage accreditationefforts for a major department modernization project involving accreditation packages each leading to successful authorization tooperate decisions responsibilities then increased to include alldepartmental accreditation efforts leading to another successfulatos now working on new accreditation includingreauthorization for an existing project succeeded in writing andimplementing vulnerability management for existing accreditedsystemssuccessof the accreditation hinged on coordination with oni enterprise incritical design decisions and to help the program integrate smoothlyinto the enterprise thru many meetings analyzing the enterprisebusiness model to understand the best fit for the programthedifferent projects required careful management of specific stigcompliance and hardening for the different configurations andservices required for the specific domain to be integrated analyzed complex computer systems to assess vulnerability and risk supervised external computer consultants and vendors managed application patches data backup security changes and network configuration company name city state systems engineer to i was hiredto initiate processing strategies in fulfilling department analyst requirements requirements were fulfilled thru i dentifying product problems and strengths and collected data on customer experience and review of enterprise compliance to transition to newtechnology for supporting new processing needs thru proper processingpower the next challenge came as storage requirements for better performance and morecontrolled uses after careful study of local infrastructure design a local storage with off the shelf solutions wasadopted to grow local storage to over 200tb in using this solutionthe department saved just over a million dollars in purchasing andmaintenance costs compared to the alternative next came requirements to improve processing of future big data formats fulfilled in a red hat linux high compute cluster i designed purchased andaccredited for operation in the enterprise improvement on big data analytical processing reduced time from hours to minutes as well as allow for more robust data thruhigher selections of sensors frequencies and range than allowed thruthe traditional process company name city state senior systems analyst to i was hired to improve corporate andclient communications and processing requirements which resulted inthe design build and deployment of enterprise network solutions onesolution resulted in expanding capabilities to supporting washingtonnavy yard norfolk virginia and hawaii support facilities fulfilledrequirements for detecting crucial network softwarehardwareweaknesses and developing preventive strategies and solutions foravoiding interruptions and increasing system security thrudocumenting system layouts wiring diagrams and addressing schema tounderstand layouts and make informed solutions to upper management education and training associate of science electronic engineering florence darlington technical school city state electronic engineering deans list for high gpa class president for second year skills active directory hardware engineering information technology red hat enterprise linux servers ms windows servers ms windows desktop network design troubleshooting architectural diagrams accreditation boundarys risk management enterprise strategies vendor relations desktop publishing software photoshop illustrator html team work collaboration | 2 |
garden associate summary dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success highlights exceptional customer service bilingual in spanish sales expertise reliable strong work ethic team player excellent communication skills flexible accomplishments best cashier in district award homer awards received for good customer skillsgoing above and beyond on basic job expectations experience to garden associate company name － city state helped customers select products that best fit their personal needs maintained visually appealing displays for the entire store built customer confidence by actively listening to their concerns and giving appropriate feedback stocked shelves and carried merchandise out on the floor for customers to construction worker company name － city state cleaned all construction areas to avoid hazards removed old roofing materials performed heavy labor such as ditch digging paving and hauling continually cleaned work areas and equipment to cashier company name － city state took necessary steps to meet customer needs and effectively resolve food or service issues received orders processed payments and responded to guest concerns recorded customer orders and repeated them back in a clear manner resolved guest complaints promptly and professionally served orders to customers at windows counters and tables community service volunteer samaritan community center education ged bentonville high school － city state skills computer skills windows xp powerpoint microsoft word excel outlook internet research | 19 |
buyerplanner summary detailoriented analyticalthinking trilingual individual with exceptional problemsolving skills looking to obtain an internship or fulltime position that will allow me to utilize my education and work experience while gaining valuable work experience in a teamoriented work environment education and training bachelor of science petroleum engineering jul texas am university － city state petroleum engineering number gpa skills solid works cad matlab and ms office process implementation languages english portuguese spanish experience buyerplanner may to current company name － city state plan and execute forecasting strategies for mass production planning collaborate with crossfunctional groups including engineering shippingreceiving purchasing and sales negoatiate proposals for potential suppliers including quantitative and qualitative research obtain documents clearances certificates and approvals from local state and federal agencies work closely with production to convert weekly plan into daily work center schedules that manage constraints of manpower equipment and optimize costs logistics analyst february to may company name － city state managed erp system to monitor the status of incoming materials released work orders to the production floor as inventory became available coordinated expedited shipping orders request with production manager interacted with crossfunctional teams like sales production and the executives analyzed incoming requisitions and shortages reports for quality specification pricing and delivery requirements translated business needs and priorities into actionable logistics strategies warehouse executive february to january company name － city state represented the operations group in receiving all inventories from vendor deliveries participated in joint receiving and inspection of all shipyard spare parts deliveries and liaise closely with the procurement team on scheduled deliveries utilized maximo system to electronically track inventory flow bin storage and reconcile inventory ensured warehouse was kept in a safe and efficient manner with inventory properly labeled and sorted for easy identification and picking supervised periodic stocktake and conducted investigation for any discrepancies carried out the daily issuance of tools inventory to shipyard personnel base on inventory requests and work orders monitored stock levels and reordered inventory when low ensured inventory is stored in accordance with best practices and chemical storage complies with ghs classification skills cad delivery english erp forecasting functional inspection inventory leadership skills logistics materials matlab ms office personnel portuguese pricing procurement production manager proposals purchasing qualitative research quality fast learner receiving sales shipping solid works spanish specification strategy planning supply chain | 16 |
software quality assurance analyst ii career overview years of experience in software quality assurance requirements analysis test planning creating test cases and test process coordination experienced with functional end to end regression and user acceptance testing of web based and client server interfaces familiar with the waterfall and agile sdlc years experience in customer supportservice and handling escalated issues years of running formal training and development programs for system users advanced windows os and ms office applications usertroubleshooting skills ability to learn new software very quickly able to handle multiple projects take ownership attitude flexible team player qualifications microsoft excelwordoutlookaccesspowerpointfrontpage windows xp2k dos setting uptroubleshooting hardwaresoftware mac internet test directorquality center ontime zendesk sharepoint and basic office equipment work experience software quality assurance analyst ii jan to current company name － city state work environment agile windows based acuity electronic health record system suite testing and administration ontimecom used for incidentbug reporting tsql used to queryinsertupdate sql db to verify inputoutput of test scenarios winautomation and testcomplete used for automated testing application software testing from local machines and cloud share environments excel and word extensively used for creation of project documentation responsible for analyzing the requirements and testing all modules of the electronic health record ehr system including patient company provider referrals collaborators utilization managementauthorizations care plans assessments tasks notes and any other modules that require testing testing of the implementation process from one version of an ehr to another appropriately mapping data from the source database to the destination database creating maintaining and testing user and group profiles confirming the appropriate access to the medical system updating application software by definingcoding existing field properties or creating special user fields to fit the appropriate workflow to be tested based on customer needs document test cases procedures and automation scripts and keeping them updated for each system release effectively track testing progress using ontimecom for tracking and assigning defects responsible for database loads test environment setup ftp of application files and workstation preparation on cloud share environments work with application programmer with system defects or analysis of project features perform functional regression and adhoc testing on all assigned ehr projects user support specialist ii payments specialist jan to jan company name － city state call center macintosh based zendesk ticketing software used to track user incidents troubleshoot user issues with airbnbcom website navigation and services such as user account maintenance payment processing and billing analysis as well as very complex financial and non financial disputes between users including customer safety issues respond professionally to any escalated calls and support level i agents with urgent calls take effective notes on user accounts through a ticketing system thorough follow through of each call ensuring customeruser satisfaction test execution manager jan to jan company name － city state work environment matrix team structureteam lead windows based quality center used for test case and bugincident reporting excel and word extensively used for project document creation and sharepoint used for document managementsharing powerpoint used for meeting facilitation managed pc lab for testers including ordering and completing hardwaresoftware set up and hands on troubleshooting of systems test environment responsible for managing a team of onshore and offshore testers during the system integration test phase of the software development life cycle for the ca banking center new accounts and teller platforms provided work estimates and ensured each project is efficiently staffed with testers to complete the project on time and on budget review provide feedback and approve all test plans and scripts submitted by test analysts work as a team member to accurately define the business requirements for new products for customers or system changes before the product or system change rollout identify all system functions and processes that may be affected by each project provide meeting representation on all banking center platform projects manage end to end user acceptance and production certification testing represent the end user in design development testing and implementation of changes to existing systems environments for ca banking centers in charge of the training and development of new test analysts brought on board to test the ca banking center new accounts system created and lead training classes in a formal setting in the test lab or virtually over the web for users responsible for ordering the appropriate hardware and software for the test lab for the test analysts and production lab for the implementation team software test analyst jan to jan company name － city state work environment matrix team structure windows based quality center used for test case and bugincident reporting excel and word extensively used for project document creation visio used for workflow charting and use cases managed pc lab for testers including ordering and completing hardwaresoftware set up and hands on troubleshooting of systems test environment responsible for identifying test scenarios from business requirements and creating test plans scripts executing scripts and documenting test results based on the requirements effectively track testing progress using quality center for tracking scripts and assigning defects work with technical staff ensuring proper tests are being run data is conditioned and resolving issues perform black box functional regression and adhoc testing on assigned projects maintained the test lab ensured appropriate software and hardware were up to date with department units we tested for created and kept track of user access to test and production servers creating the appropriate access levels for contracted and non contracted staff owner of production data including reconciling account balances of all production level bank accounts lent out for implementation testing internal operations analyst jan to jan company name － city state call center windows based high call volume used proprietary software to query databases for common user issues research and respond to telephone inquiries regarding bank policy and procedures from banking centers and various other units identify and resolve operational software application new account sales and service related issues sr operations officer jan to jan company name － city state work environment office setting windows based extensive account reconciliation tasks and record keeping of dollars coming in and out of the department pc maintenance and user account troubleshooting controller of incoming bank of america misdirected wire account for corporate clients properly identify funds in the amounts of billions of dollars which were directed to this account in order to reconcile the account also kept accurate logs of all wires that passed through the section worked as onsite desktop support for the department during upgrade to windows helped it team with hardware and software installations password creationresets and conducted user training sessions for peers money transfer customer liaison jan to jan company name － city state call center windows based high call volume from the general public and other internal units basic record keeping of tasks to track transactions responsible for taking customer wire transfer requests over the telephone ensured to properly identify the customer and account relationship in order to transmit funds and collect fees amended or canceled wire transfers when necessary provided excellent customer service customer service representative jan to jan company name － city state work environment retail banking center windows based general public interaction processed deposits for various accounts cashed checks sold cashiers checks travelers checks and savings bonds balanced daily sold checking savings time deposit and other bank products education and training bs computer information systems golden gate university － city state computer information systems aas computer technology heald college － city state computer technology aas electronics technology heald college － city state electronics technology certificate health care information technology cosumnes river college － city state skills account reconciliation ad agile automation banking basic billing bonds budget call center cashier com ca hardware controller clients excellent customer service databases database document management documentation dos features financial frontpage ftp functional funds information technology team lead notes mac macintosh managing meeting facilitation access microsoft excel excel office outlook powerpoint sharepoint windows 2k windows windows xp word navigation office equipment db payment processing pc maintenance processes coding programmer progress quality reconciling record keeping reporting research retail safety sales servers scripts software development software testing sql system integration desktop support user training telephone test director tsql troubleshoot troubleshooting upgrade visio website workflow | 21 |
supervisor summary resultsoriented strategic sales professional with thirty years in the retail industry highlights inforem excel word mainframe applications telxon lotus notes training and development resultsoriented accomplishments reduction in shrink with total store awareness increased sales with coaching customer service awareness achieved award on credit card sales with training staff to sell the benefits of the card award and trip to home office for outstanding performance award for staff of the month experience company name april to current supervisor city state provide training and direct supervision for all clients demonstrate actual job functions during training process maintain appropriate work standards to the highest degree within the community cpr first aid cards up to date within three months i supervised my own team on community job train all the new hires for enclave supervisor position complete the weekly schedule for all enclave supervisors and enclave clients moved into the workshop area to train and coach clients too prepare for jobs in our community train all new staff in the workshop area to prepare our clients for community jobs staff of the month award company name november to march store manager city state oversee the entire store for merchandising and company standards develop creative plans to increase store sales and decrease loss provide training and development for assistant store managers and associates manage store expenses and payroll to best address the needs of the business maintain communication with districtregional management district winner achieved over last year credit goals decreased store shrink of to increased sales as assistant manager over million dollars per last year company name april to november assistant store manager soft lines assistant manager city state manager of twenty million dollar corporate store directed team of thirty associates along with seasonal associates including managerial implemented the team to the companys new merchandise and visual standards mens department exceeded plan sales and was number one in the company interfaced with buyers corporate visual merchandising team on a daily basis i company name september to april department manager ladies apparel manager city state manager of five million dollar ladies apparel department with sq footage directed team of twenty associates along with seasonal associates including managerial personnel coordinated visual merchandising and inventory control recruited associates for the entire store exceeded spring sales credit goals company name april to september associate merchandise planner home area city state create review and input financial plans by location analyze sales and stock performance including tracking and analyzing sales and stock by location for departmentclassvendor level to maximize trends using online systems to recommend strategies communicate with stores and rmms on business opportunities assortment needs stock levels and strategies by door to maximize sales and presentation review and validate sales and promotions through adequate location prep and recap results allocate merchandise recommending orders and assortments by projecting needs and then allocate orders by storeregion company name april to april replenishment analyst city state solely overseen adequate core merchandise levels for major retailer with emphasis on intimate apparel mens dress shirts and accessories utilize the inforem replenishment system to maximize sales and optimize turn in core merchandise conducted extensive training for buyers and assistant buyers on the inforem replenishment system coordinate partnerships with merchants and vendors to identify replenishment opportunities along with validating and editing merchandise assortment shop the market quarterly company name october to april linens soft lines manager city state directed all activities related to operating my departments coordinated the remerchandising of the linens department company name january to october store manager city state managed one of the largest sites for this upscale lingerie chain with stores nationally recruited trained scheduled and supervised a seasonal staff of forty including managerial personnel successfully maximized sales reduced shrinkage from to i was awarded with a trip for outstanding performance company name september to january soft lines managerassistant manager city state directed a team of associates for all soft lines coordinated visual merchandising and inventory control interfaced extensively with buyers designed and implemented visual merchandising education philo high school high school diploma city state united states muskingum vocational school nurses aide certification city state united states skills assistant manager cpr credit editing skus financial pl first aid inforem inventory control lotus notes mainframe managerial market merchandising organization excel word payroll personnel sales supervisor supervision teachingtraining and coaching customer service | 16 |
qa engineering manager professional summary seasoned engineering manager with ability to build and motivate highperforming engineering team with over years of experience in cards and payments industry committed to rapidly and efficiently completing projects by leveraging teambased frameworks to best leverage available engineering talent selfmotivated forward thinking mindset solutionfocused clear communicator decision maker and problem solver skills qa engineering software expertise design estimate execute maintain and document technical communication skills bug triage reporting technical reviews root cause analysis automation tools design and implement collaborating with stakeholders roadmap managing releases demos risk mitigation planning organization and time management resource planning leadership strategic planning team building conflict resolution training development mentoring behavioral skills forwardthinking mindset detailoriented multitasking abilities flexible adaptable work history qa engineering manager to current company name – city state emv certs in calendar year with team of cert analysts managed fast paced project delivery from qa for time sensitive and key projects for company collis tool btt automation using python to reduce emv test cases execution time to week for all brands thus completing any emv certification within months design test automation using katalon to for improved regression test coverage and reduce time to complete release cycles to less than week managed and implemented spreadsheet based automation that helped in improved test coverage and reduced production bug by and rollbacks by performed resource and project trade off analysis to meet roadmap schedule product lifecycle plcsoftware dev lifecycle sdlc and qa requirements resulting in development of best practice models reviewed project goals and objectives on monthly basis with project manager and design team used critical thinking to break down problems evaluate solutions and make decisions managed team of employees overseeing hiring training and professional growth of employees promotions within team including lead and manager software certification analyst to company name – city state instrumental in procuring 1st emv certification within months of joining reduced overall emv certification timeline from year to automation of emv certification and transaction link application using spreadsheet based input established myself as go to person for any qa issue within qa and merchant implementations team created common testtool strategy to supplement automation for regression and functional testing reduced time to market instrumental in doing poc on different test management tools zypher jira qa complete to identify best suited for company needsjira project lead to company name – city state received core value awards synergy in for team building and smart in for individual performances nominated for bravo award in first data and automation improvement using perl scripting established involvement of frontend application into change release management and helped to identify key issues during backend testing times achiever of issues in support queue as offshore lead planned executed and promoted total of releases in calendar year produced quality standards checklists report templates and processes for same developed and trained junior team members by leveraging industry experience to achieve optimal project strategy education master of computer applications mca computer applications software engineering databases networking and operating systems devi ahilya university bachelors of science electronics devi ahilya university city microprocessors databases networking and operating systems certifications certified scrum master csm – certificate code expires may certified tester foundation level ctfl certificate code ctflusa no expiryagile scrum foundation certificate code no expiryusing python for automation – linkedin no expirypython xml json and the web – linkedin no expirysql for testers – linkedin no expiry technical skills · test methodologies regression testing black box testing sanity testing boundary analysis requirement analysis static testing performance testing system integration testing functional testing manual testing · test artifacts test estimation test plan test coverage traceability matrix bug tracking automation design test scenario engineering · programming tools python katalon studio xls data input unix shellperl scripting groovy rest json xml iso emv tags tcp http postman curlsiege jmeter cobol jcl cics postman · operating systems unixaix unixsolaris linux windows ibmaix · virtual systems vmware vsphere proxmox · payment terminals verifone ingenico equinox pax and innowi key management kpi dukpt key injection kek · version control tools gitbash gitstash gitlab torquisesvn sourcetree vss · database and tools oracle 11g oracle 12c postgresql mongodb pgadmin sql developer sql management studio toad db2 · project management confluence jira microsoft office suite bugzilla redmine hp quality center · project management methodologies agile scrum waterfall iterative · talent management tools hireright icims · pos systems micros restaurant manager symphony positouch broadpos · emv systems btt ul iccverify vcms vts astrex discover rct ats mas mdfs aciinterchange aciprm aciadm tsys certifynow firstdata certpro and more | 17 |
hr specialist summary an human resources specialist with over years in recruitment and federal employment processes an energetic innovative out the box thinker who is a selfstarter with excellent analytical organizational and project management skills as an hr recruiter who communicates and collaborates effectively with all levels of personnel i rely on excellent interpersonal skills outstanding customer service and a solid expertise in human resources management i possess an e xtensive background in hr recruitment and staffing affairs including experience in position management hr internship program development and management pathways presidential management fellows employee onboarding orientation hr policies regulations and legal compliancedemonstrated success in managing hr programs developing teambuilding programs and writing standard operating procedures hiring authorities and policies job descriptions and management reports skills hr advisory services strategic recruitment planning hr policies procedures staff recruitment retention hr programproject management orientation onboarding performance management delegated examining classification and position management special emphasis programs ms office word excel powerpoint access outlook excellent interpersonal and coaching skills recruiting and selection techniques proficient communicator talent assessments leadership development delegated examining social media management and recruitment experience hr specialist to current company name city state provide hr advisory services within the office of inspector general to midlevel and senior level managers serve as subject matter expert within the talent and acquisitions team regarding hiring authorities and flexibilities within merit staffing procedures and delegated examining consult with hr managers and hiring officials regarding the use of pathways programs such as 1nternships recent graduates and presidential management fellows provide knowledgeable and effective advisory services to managers and senior leaders related to topics of staffing and recruitment classifications position management schedule a special emphasis programs and selective placement programs participate in preparation and review of case files for delegated examining audit review and determine if case files are prepared correctly based upon the policies and regulations that govern delegated examining announcements review and revise position descriptions pd to create job analysis and job announcements for open positions for open vacancy announcement candidates voluntarily led the development of onboarding programs for supervisors training and development leadership development social media recruitment and new employee orientation programs within the human resource management division research issues or topics of various complexities to ensure accurate information is provided to team members and managers lead and implement the development of an agency wide hiring guide for managers that would provide managers with policy and guidance compliant with opm regulations and merit staffing principles serve as the agencys representative at the executive resource committee meetings which discusses the departments best practices and policies such as senior executive recruitment and hiring performance management and awards project managementcollaborate with senior hr specialists and managers to review and improve current hr related processes ability to take on lead roles when assigned hr projects which include but not limited to researching various topics evaluating best stand practices determining impact on established processes and achieving desired outcomes experience with developing presentations and briefings for peers and senior level managers able to present information orally and written in an organized and understandable format for various audiences provides voice and data communications systems for small and midsized companies hr specialist to company name city state marketing devised marketing and branding initiatives to increase agency advertisement and visibility among colleges and universities as the employer of choice for internships and recent graduate programs facilitate information sessions on various topics such as resume writing internship programs use of usajobsgov and interviewing skills devise recruitment strategies and develop tactical plans to complete recruitment projects research develop and manage recruiting and internship programs attend recruitment events to market and brand the agency among jobseekers july participated and delivered a presentation to the recruitment consortium atfor dcpas on the topic of generational differences in the workplace attend recruitment events to market and brand the agency among jobseekersprogram management effectively and successfully implemented a nonpaid internship program for the agency which will be available agency wide internship fy successfully established a nonpaid internship with the onboarding of participants into the intern program since create develop and presented managers with briefings and presentations regarding the internship program develop and present recruitment presentations handbooks for student hires advertisements and other mass communications for internal and external sources request equip and drug testing for participants in the internship program develop a database to track the distribution of marketing materials at various events for reporting and metrics in successfully launched the agencys 1st ever shadow day program in which student participants from bowie state university were selected to spend the day with us and shadow some of our agencies leading professionals in the shadow day program grew to support more than students from different colleges and universities due to the success and popularity of the program i was awarded a performance award and nominated as employee of the 2nd quarter social media management created and maintained the human capital management office facebook and twitter accounts to further brand the agency and promote job opportunities through social media these social media accounts were created to further expand our outreach to gen xers and millennials that utilize social media as a means to learn about career opportunities and employers collaborated with other internal and external entities to complete various recruitment and staffing projects research various internship programs to design the current internship program for the agency planned managed and effectively devised strategies to reestablish the agencys paid student internship program psip with agency senior leaders recruitment manager and lead to ensure a successful program launch plan organize and evaluate the success of the programs and the participants experience and development through surveys and evaluations to ensure the program meet all important benchmarks hr policy advisement provided well researched information and guidance regarding recruitmentstaffing policies to managers and other customers when requested consult and advise hiring managers onpossible hr hiring authorities and flexibilities when recruiting and staffing for open positions establish partnerships with colleges and universities across the country to better expand our student outreach program and recruit to students as well as target underrepresented groups for possible internship and fulltime career developmental positions research and brief team members on the latest applicant tracking systems ats which would meet the demand and need of our recruitment office while streamlining the application process create articles for hcmo newsletters and access magazine devise and create marketing packages and campaigns create sops for future recruitment office training and development additional duties include assisting with the development and executions of the take your kid to work day project in april developed and implemented an agency shadow day program which has grown over the course of years the program has gained the recognition and support of many of the agencies leaders and staff key results played a key role in ensuring the successful launch of sometown office structured and implemented programs and policies in the areas of training compensation structures benefits packages incentives and newemployee orientation fostered a teamwork environment conducive to positive dialogue across the organization personal efforts were cited as the driving force behind branchs employeeretention rate of within an industry where high turnover is the norm negotiated approximately salary offers and dozens of signon bonusesrelocation packages annually at both the exempt and nonexempt level brought workers compensation program into full compliance instituted preferred providers list and trained managers and associates on procedures to follow in case of injury cut benefits costs by by negotiating favorable contracts and ensuring that company did not pay for benefits for which employees were ineligible wrote employee manual covering company policies disciplinary procedures code of conduct fmla policy and benefits information introduced companys first formal performance review program creating a flexible and wellreceived tool that was later adopted companywide revised job descriptions across all levels and categories shadowed and interviewed employees to construct an accurate picture of the duties and skills required for each position hr assistant to company name city state provide effective and timely customer and technical support in delegated examining and staffing processes drafted job analysis and job announcement for wage grade and general schedule positions responsible for reviewing and preaudits of delegated examining case files advised senior hr specialists and hiring managers on available policies and hiring flexibilities available within delegated examining and code of federal regulations education and training bachelor of arts ba broadcast and print journalism st augustines university city state broadcast and print journalism masters of business administration human resources management st leo university city state human resources management activities and honors alpha kappa mu honor society special emphasis committee defense security service employee of the quarter nominee onthespot cash award for developing and conducting agency shadow program skills agency marketing and branding human resource management human resources critical and analytical thinking leadership development lead hr special project research and development event organizer journalism | 0 |
licensed united healthcare insurance sales agent summary talent for identifying customers needs and referring appropriate company products and services while demonstrating the ability to gain customers trust providing exceptional follow up leading to increased sales and repeated referral of business expertise in resolving escalated customer service issues quickly and effectively solving customers challenges track record for assisting the customer service and sales dept in achieving its potential by using my implementing experience increasing sales above goal also interacting with all levels of management to improve customer and business satisfaction secured over shared success awards received several sales agent of the month awards awarded numerous prizegifts awards for consistently meetingexceeding sales goals successfully closed on all referred products and maintained weekly monthly kdm qa scores of skills time management effective communication trouble shooting problem solving cloud technology skype proficient microsoft office suite instant messaging web chat negotiating upsell crosssell ability outlook email lotus notes quicken quickbooks experience to licensed united healthcare insurance sales agent company name － city state provided services to clients changing or updating healthcare insurance needs by upsellingcross selling a variety of health insurance products ma mapd med sup and pdps to groups and individual consumers geared to fit their healthcare needs assists with outbound campaigns to ensure customer satisfaction demonstrates prospecting skills meets or exceeds sales goals delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy to account executive sales agentfedex account company name － city state responsibilities included maintaining and deepening existing customer relations made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also increasing the volume from existing customers successfully delivered clients family of services implementing well developed sales skills collaboration and effective negotiation conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement to licensed united healthcare insurance sales agent company name － city state provided services to clients changing or updating healthcare insurance needs by upsellingcross selling a variety of health insurance products ma mapd med sup and pdps to groups and individual consumers geared to fit their healthcare needs assists with outbound campaigns to ensure customer satisfaction demonstrates prospecting skills meets or exceeds sales goals delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy to customer service agent company name － city state functioned as a primary resource in handling pharmacy pharmacist contacts via telephone ranging from routine to complex regarding insurance authorization benefits claims and general assistance duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility benefits parameters applied determination of prior authorizations or overrides and exceptions in systems deliver exceptional customer and able to complete calls expeditiously and accurately with assuranceconfidence accuracy and professionalism on every memberpharmacypharmacist interaction in a fastpaced call environment adhering all hipaa and cms compliance and regulations to online customer service sales agent webivr psr ii company name － city state received more than inbound calls daily assisting personal and business customers with comprehensive website navigation troubleshooting and account maintenance establishing online accounts password resets creating user ids clearing cookiescache and temporary internet files assisted customers with merchants and online bill pay issues and problems of reconciling accounts using quicken and quickbooks software utilized multiple screens and programs daily educated and referred all product services types loans insurance savings checkings opened and closed accounts issued new and replacement atmdebit cards ordered checks issued refunds and credits processed cash advances interacted with challenging customer issues with other departments via web chat and email resulting in first contact resolutions and exceptional customer service consistently stayed up to date with company policies guidelines and bank regulatory compliances bsa usa patriot act ofac fdic tisa hmda cra to customer service task specialist company name － city state made contact with creditors new and existing clients daily to openupdate accounts negotiated account terms for clients added updated and modified pif creditors on client profiles collected processed and modified payments of ach amounts dates educated and advised clients of new or counter proposals consistently demonstrated effective customer service meetingexceeding quota goals of inboundoutbound calls daily while collaborating with customer care depts amp manager to enhance customer service education and training business administration devry university charlotte nc business administration completed various courses and seminars in customer service call center simulations sales strategies banking terminology in the teller role lockbox operations goalsetting publicspeaking and computer skills banking and customer service training certificatewachovia bank na charlotte nc web ivr certificate central piedmont community college charlotte nc career readiness silver certificate goodwill career development center － city state computer office information systems certificate central piedmont community college － city state high school equivalency diploma central piedmont community college － city state skill sets trouble shooting programming aproach banking atm lock box benefits call center clients customer relations customer service training email goalsetting information systems insurance ivr lotus notes messaging microsoft office suite outlook ne negotiation navigation people skills policies problem solving proposals publicspeaking quickbooks quicken rapport building reconciling sales time management trouble shooting website development sales software salesforcecom tapscan public relations software bacons mediasource factiva desktop publishing software photoshop illustrator html | 6 |
qualifications microsoft office specialist symantec endpoint protection symantec backup exec a network expert use of service management software tools ability to learn new skills quickly solving complex pc network software issues software distribution automation software compliance audit remediation it asset tracking inventory audit system security administration support fortune business users with level and incidents member of high priority technology project teams install move add change pcs network and voice communications coordination with critical 3rd party service providers acsxerox cognizant avaya ibm verizon att ability to develop detailed technical instructions and processes ability to organize during periods of competing priorities communicate well with all levels of management dcjs amag access control systems code blue systems access it universal rs2 technologies vmware administrator microsoft office xp and proficient with microsoft word excel access project and visio proficient use of citrix vmware big fix tivoli avaya intuity shoretel novell windows zenworks full disk encryption cyber security jamf casper suite remedy service center service now work experience it consultant － current company name city state provide customers with strategic guidance in regard to it technology defining software hardware and network requirements developing agreed solutions and implementing new systems assist customers with changemanagement activities designing testing installing and monitoring new systems independent and objective advice on the use of it windows migrations xp windows server rebuilds server installs laptop and desktop rebuilds hdd recovery virus and malware removal system clean up wifi maintenance installation and removal of wifi access points website design end user computing architect － company name city state symantec endpoint protection administrator bigfix it asset software inventory system administrator jamf administrator using casper novell zenworks administrator servicenow implementation gotoassist remote support administrator laptop and desktop standard design and implementation it asset inventory auditing reporting windows xp windows pc operating system architecture windows rollout ability and experience in managing vendor relationships build and manage capital budget for yearly hardware refresh million hpdelllenovo systems research and recommend infrastructure and platform tools and technologies ensuring architectural products meet future customer needs 3rd level support for xpwindows and ios devices help desk field services group 3rd level support virus malware phishing expertise active directory maintenance password resets access troubleshooting all platform levels laptopdesktop printer server vmu virtual vmwarecitrix information technology field services specialist － migrated end user computers networks to new richmond va headquarters duties included preparation of equipment telephony diagnostic and testing of network devices including server tape libraries and switches perform weekly oncall rotation with hour response to urgent incidents affecting supported location troubleshoot user submitted tickets itil remedy team track help desk management software packages deployed systems to end users as older systems are replaced pc life cycle management and refresh creatingdeletingmodifyingconfiguring users mailbox distribution list and public folders using lotus notes and microsoft outlook assist user in support and installation of software for proprietary and standard hardware configurations assist with network connectivity problems involving vpn lan wan connections maintain inventory data including onhand stock disposal and new equipment orders support enterprise mobile devices for corporation utilizing blackberry enterprise server execute mass user relocation and imac projects service level agreement incident report development computer lab educator － company name city state resolve computer lab user incidents troubleshoot networking pc incidents in classrooms and lab timely accurate escalation of critical technology incidents pc component troubleshooting replacement hard drives cdrom ribbon cables etc assist students with lab assignments education and training auburn university sargeant community college management information systems information systems technology city state management information systems information systems technology high school diploma central high school city state personal information skills a active directory auditing automation avaya backup exec budget cables cdrom changemanagement citrix hardware encryption dell designing hard drives help desk hp ibm imac inventory itil lan lotus notes managing access excel microsoft office microsoft office specialist microsoft outlook windows windows xp microsoft word enterprise network networking networks novell operating system pcs printer processes reporting research service level agreement strategic switches symantec system administrator telephony tivoli troubleshoot troubleshooting visio voice communications vpn wan website design zenworks additional information 41b | 11 |
lead chef food truck manager summary at the culinary institute of america i was taught and mentored by an expert team of world renowned chefs and professorswith outstanding industry and education credentials i gained extensive exposure and experience through the advanced culinarycurriculum that is only offered at cia my education went beyond memorizing and executing foods cooking techniques andrecipes i learned how to analyze foods how to adapt them and most important how to get creative with them i am welltrained in both classic and contemporary culinary methods and techniques and developed a strong understanding of how toprepare a wide variety of global cuisines as well as wine beer pairing i have had the opportunity to work with famed cheflarry forgione the godfather of american cuisine father of iron chef marc forgione learning the true practice ofsourcing local ingredients into the restaurant known as farmtotable cookingi gained extensive handson experience in cia professional kitchens and bakeshops and in their awardwinning studentstaffedrestaurants including the american bounty restaurant and ristorante caterina de medici st andrews restaurant i gainedboth backofthehouse and frontofthehouse experience under the guidance of the expert faculty and through a monthexternship at walt disney worlds 3rd signature premier restaurant artist point in orlando florida at the wilderness lodge inmagic kingdom additionally i gained solid professional experience at cattail creek country club in maryland running the privatecatering businesses highlights focused and disciplined high volume production capability contemporary sauce work welltuned palette sense of urgency problem solver servsafe certified accomplishments recipient of glenelg high school principals award for exemplary achievements only graduates out of a class of received this distinction lead member of glenelg high schools culinary team prostart curriculum achieved 3rd place 3rd place then 1st place finish in the annual prostart competition successfully managed the culinary kitchens at the culinary institute of america successfully worked my way up quickly through all stations at the artist point resort in walt disney world serving covers each night with a cohesive team successfully branched out on my own traveling to napa ca to continue pursuing my personal chef goals experience to current lead chef food truck manager company name － city state helped make a concept become a reality and currently working to become a brand working under a talented former french laundry executive chef and a team of passionate individuals to executive chef company name － city state worked multiple stations including pantry fish middle sauce and grill made significant contributions to assist kitchen to successfully serve thousands of dining guests during the busy thanksgiving christmas holiday season gained invaluable experience is a fine dining high production kitchen average covers normally during holidays hourswk developed and maintained positive working relationships with others to reach business goals followed all safety and sanitation policies when handling food and beverage to uphold proper health standards consistently provided professional friendly and engaging service provided friendly and attentive service to current chef owner company name － city state chef aaron leroi hodge various locations from maryland to new york to california specializes in healthy cuisine and personal fit meals preparing meals weekly for customers at various types of gyms rotating healthy weekly menu choices fresh local ingredients focused on catering real naturally ingredients that can improve health and promote good eating habits full personal chef services w a wide variety of meals from guests to culinary apprentice under executive chef company name － city state food preparation cooking carving grilling food plating and serving for buffets hoursweek consistently provided professional friendly and engaging service followed all safety and sanitation policies when handling food and beverage to uphold proper health standards displayed enthusiasm and knowledge about the restaurants menu and products education high school diploma culinary arts academy culinary arts glenelg high school － city state culinary arts academy culinary arts lacademie de cuisine culinary arts howard county community college － city state culinary arts bachelor of arts culinary arts culinary arts management the culinary institute of america － city state skills knowledge of the personal chefprivate catering business maintain great quality of food fast and capable of handling large projects | 14 |
rnrn team lead executive profile i am a selfmotivated and patient focused nurse executive with a strong history of progressive leadership i have worked in health care for the past years and in nursing for the past i have been honored to quickly and progressively build upon my experiences to assume key leadership positions these opportunities have allowed me to lead the charge on increased facility efficiency and cost savings while ensuring stellar quality programming with a focus on infection control risk management and quality improvement under my direction organizational improvements in those areas have flourished while experiencing record surgical volume and implementation of new and innovative procedures change under pressure has been staple in my professional life and an aspect that has quickly molded me in to a quickwitted yet careful professional always putting the patient first but never losing sight of strategic goals to ensure organizational success skill highlights core accomplishments ceo service award spree award winner member of sigma theta tau international nursing honor society professional experience rnrn team lead september to current company name － city state providing nursing leadership and asc operations guidance to facilities nationwide including staffing metric and or efficiency accreditation preparation state regulation compliance infection control risk management patient safety peer review life safety governing body and medical quality assurance reporting quality assurance and performance improvement studies and benchmarking successfully lead initial doh licensure for ascs in states in a tight time frame this equated to a total of successful dohpharmacy surveys and successful aaahc reaccreditation for separate facilities in days all deficiency free development of internal enterprise reporting system for remote auditing of director of nursing compliance to state and accreditation requirements successful development and implementation of an enterprise quality improvement and assessment calendar for nursing leadership at all enterprise sites also adopted for other departments headlined improvements to the risk management and quality assurance programs to include streamlined enterprise wide reporting and streamlined qiqa life safety and compliance infrastructure improved patient outcome reporting within the organization by developing a risk management communication process that greatly improved capture by integrating clinic and patient services reporting not previously captured in the organization lead the organization in successful initial and reaccreditation for aaahc in all four sites now pursuing preparation for new facilities development and management of policies and procedures of all nursing and asc processes development of improved staffing metrics for nursing and asc staff to ensure optimized efficiency while ensuring staff retention development of additional nursing and asc leadership positions to create a progressive leadership ladder to accommodate enterprise growth facilitation of enterprise studies benchmarking and process improvement presenter on a national level at aorn beckers and wasca on infection control quality improvementquality assessments and patient satisfaction and successful spine surgery integration in an asc key member of enterprise expansion team member of the enterprise team for improvement integration and training of the emr system facilitator for formulary and medical device and instrumentation committees facilitator for organization of mqac and gb meetings at an enterprise level developed and facilitated a review committee for new and innovative procedures to ensure patient safety and efficient integration of new procedures and devices facilitated changes to the patient selection screening process to safely accommodate increased surgical and patient acuity management of a or asc that saw a increase in volume under my lead directed all nursing surgical tech and medical assistant staff while developing successful partnerships with anesthesia surgeon clinic and all other ancillary staff to ensure optimized efficiency and patient safety developed thorough knowledge and implementation of state regulation and reporting development of a functional patient safety plan and committee with a focus on infection control lead the team through two successful state doh surveys lead numerous process and quality improvement initiatives including improved staffing metrics patient safety protocol staff development and education and revised processes for mrsa surveillance managed all qiqa risk management patient safety lifesafety infection control and all other surgical needs necessary to maintain aaahc and doh compliance to ensure optimum patient outcomes under my lead the pa asc became the most efficient facility in the organization out of four facilities with the highest revenue per case and lowest overhead cost while maintaining stellar patient satisfaction scores nursing consistently reporting or better in patient satisfaction staff rn in all areas of the asc including preop pacu and the or with float to diagnostics as needed team lead responsibilities included staff scheduling and assistance in qaqi and patient safety initiatives pharmacy and radiation safety officer duties filled in as don when director was offsite preceptor for new nursing staff emr super user cvicu rn wmedsurg icu float august to december company name － city state high acuity step down unit with nurse to patient ratio postsurgical transplant patients directly from pacu postsurgical cancer reconstruction patients directly from pacu mi postcath chest pain arrhythmia management aaa repair gi bleed and stroke medication drips for blood pressure titration insulin drips heparin angina alcoholdrug withdrawal respiratory distress patients up to ventilation acute pneumonia copd lumbar drains fresh neurosurgery fresh gi surgery code team participation central line use and care arterial line cvp icp monitoring and line care cardiovascular intensive care interventions ventilation and trach care treatment for acute mi postsurgical cardiovascular care including bypass cath and other intensive cardiac care patients conscious sedation insulin blood pressure and various other medication drips aquatic fitness director march to august company name － city state managed and facilitated over fitness and aquatic programs and direct reports assisted in the development of a proposal for medicallybased wellness that aided in a partnership with a local hospital funding a million dollar expansion head swim coach for the rapids swim team first aidcpr lifeguard instructor exercise physiologist august to march company name － city state developed implemented and progressed cardiac rehab exercise programs and care assisted in cardiac rehabilitation education developed and implemented a personal training program assisted in corporate wellness programming and health fairs education master of science nursingmaster of business administration university of phoenix academic achievement master of science in nursingmaster of business administration healthcare university of phoenix bachelor of science nursing valparaiso university bachelor of science in nursing valparaiso university bachelor of science exercise science ball state university bachelor of science in exercise science ball state university certificationsawardsmemberships ▪ rn licenses in az pa fl mo ▪ licensed healthcare risk manager ▪ blsacls ▪ ceo service award certifications licensed healthcare risk manager rn cpr bls acls affiliations of the enterprise team for improvement integration and training of the emr system skills asc qa emr pharmacy infection control metrics risk management satisfaction staffing trading training auditing instrumentation integration integrator medical device operations process improvement quality assurance rn icu critical care icp titration radiation safety rn scheduling team lead cpr instructor million increase medical assistant cardiac cardiovascular modelviewpresenter mvp healthcare acls award | 7 |
finance specialist summary to be able to join an organization where i can utilize my proficiency with accounting principles along with a flair for accuracy towards performing my duties experience finance specialist nov to jan company name one of the nations largest owners and managers of highquality residential housing representing a diverse mix of multifamily military and student communities salary usd15 per hour hours hours per weekduring the short term i have worked with balfour beatty i have done the processing of vendor invoices processing of monthly rental payments handling of the petty cash fund reviewing and checking of the bah reconciliation of outgoing residents prepared by the resident specialist assists outgoing residents in their out processing such as booking their preinspection and inspection dates assists prospective and existing residents with their inquiries in person or on the phone fetching the offices mails and distributing the same collection of rental due from the military residents that did not opt for allocation in their pay slips processing of credit card payments of civilian residents financial accountant may to sep company name a part of leighton asia which is a member of the cimic group one of the worlds leading international contractors and the worlds largest contract miner salary php63 monthly usd1 hours hours per weekas the companys financial accountant i worked directly under the finance and administration manager i was delegated various tasks relating to general accounting and financial reporting on the general accounting side i supervise the input of financial data on the companys books every end of the month i oversee the closing of the books making sure that all events that happened during the month are complete and accurate i manage the billings to our clients and follow through so that collection is made on time to ensure that the company has the appropriate funds to settle the payables with subcontractors and other suppliers salaries of the employees and other expenses on the financial reporting i prepare detailed reports with supporting schedules such as month expenditure budget with estimates and variations analysis cash flows financial packages and various management reports as are required by the head office all of these are part of the monthly quarterly and annual reporting packages that the finance manager uses during the monthly management meetings held at the hong kong head office at every end of the companys fiscal year i prepare the companys financial statements and tax returns and submit the same on time to the securities and exchange commission and the bureau of internal revenue i am also the direct contact of the companys external auditors in all of their queries and needs during the course of their audit of the financial statements the experience i gained from sgv co has made me confident in fulfilling this scope of my work other responsibilities i had were safekeeping of the petty cash fund important contracts and high value checks maintaining files of project contracts quarterly balance sheets and income statements assisting in the internal audit of the head office assisting in the procurement of pcab philippine contractors accreditation board license licensing of construction contractors assisted in the audit conducted by the bureau of internal revenue during my time with the company i was consistently recognized for my ability to work under pressure and meet deadlines i was able to cut down overtime work of the accounting department because of the efficiency of the workbooks i have developed that helped me in finalizing reports and analysis while maintaining the essence of the structures of the reports required by the hong kong head office i always met my deadlines but have worked with accuracy completeness and integrity all the time associate auditor nov to may company name established in and became a member practice of ernst young global limited on june sgv co is the philippines largest multidisciplinary professional services firm while ernst and young ey is a global leader in assurance tax transaction and advisory services php19 monthly usd390 hours hours per weekafter passing the philippine cpa licensure examination on october i started working with sgv co it has equipped me with flexibility to work with a wide range of professionals through my interaction with the clients employees in different industries i have participated in the financial audit of various companies where i have utilized my ability to work under pressure and meet deadlines accordingly i have worked as an individual on some clients and as part of a group on other clients in one of my individual tasks i was able to isolate a management error in the way the company has presented one of their major accounts and was able to formulate a solution to adjust the account and avoid future errors this has enabled my senior to trust that i can work diligently and as a consequence i was assigned one of the groups largest client i have also observed different yearend inventory count procedures conducted by various clients to ensure the accuracy of the inventory that they report in their financial statements sicangco menor villanueva co cpas one of the largest and trusted accounting and auditing firms in the province of pampanga in the philippines audit staff apr to jun daily allowance of php50 hours hours per weekduring my senior year in college i have undergone onthejob training for audit i have assisted in the financial audit review and evaluation of systems of control and other related professional services of various companies education and training bachelor of science accountancy philippines holy angel university accountancy cum laude philippines skills accounting general accounting auditing balance sheets billings budget closing contracts cpa credit client clients finance financial financial accountant financial audit financial reporting prepare the companys financial statements financial statements funds php inspection internal audit inventory meetings exchange office payables procurement quality maintaining files reporting securities tax tax returns phone yearend | 15 |
hr assistant summary highly motivated and a dynamic human resources professional with diverse credentials seeking a position with a growing organization to make a positive impact on company policies and experience career growth accomplished human resources and administrative professional with over years experience attentive to detail able to take initiative prioritize multiple tasks and manage workload resourceful team player with a cando attitude resultsdriven with strong communication analytical and interpersonal skills while maintain the utmost confidentiality highlights compensation knowledge ms office suite arap proficiency oracle knowledge great communication skills great analytical skills new hire training filing records management spreadsheetsreports office management customer service quickbooks peachtree new hire paperwork experience to current company name － city state sourced recruited for call center to all departments throughout the company responsible for finding the right candidates and matching them to temporary or permanent job placement for the company maintaining computer system by updating and entering data in brassring an responsible for complete on boarding and exit interview paperwork compiling reports and spreadsheets in order to keep track of drug test and background checks that are completed for onboarding process complete initial phone interviews to evaluate applicants qualifications scheduling job interviews for field managers after seeing that applicant meet the job requirements administer and manage scores tests given to applicants before making the job offer help organize job fair and manage files for applicants that are not qualified circle k naples fl provides convenient services to the community to hr assistant maintained employee compensation benefits pto timecards and promotion opportunities explained and held trainings for new and existing employees on benefit programs and company rules and regulations managed background checks from ordering paperwork to documenting results in the system requested and completed spreadsheet for drug tests results managed internal human resources records for two stores and oversaw all investigations and disciplinary actions completed exit interview paperwork managed and processed time card for payroll processing by manager in a timely manner processed new hire paperwork completed onboarding process and managed their records involved in hiring process by coordinating job posting on the website reviewing resumes and performing telephone interviews and reference checks further developed strong communication and customer service skills as result of working with clients to arap representative company name － city state leading orthopedic medical device company processed invoices and credit memos in accurate in timely manner review documents for product returns and loaner fees solveed incorrect billing back up cash applications made collection calls to clients periodically lien waiver and nto processed invoice through payment cycle insured that all venders are paid in a timely manner reconciliation of vendors managed vendorsupplier relations and oversaw the timely accurate processing of invoices purchase orders expense reports credit memos and payment transactions to office assistant company name － city state electrical company updated the database with customer calls worked with nto vender helped with reconciliation and ledger balanced and transmitted daily revenue arap filling lien waiver and managed collection coordinated complex travel schedules accommodations and trip logistics for candidates entered personnel and subcontractor data into a central database evaluated timecards for accuracy on the regular and overtime hours education associates of science human resources and organizational leadership rasmussen college － city state human resources and organizational leadership administration leadership communications in your profession accounting employment laws human resources and organizational development member of society for human resource management shrm phr certificate after graduation volunteer work to mentor kids and young adults to succeed in their school or career path score seminar on human resources how to hire smart rasmussen college skills accounting adp analytical skills ap ar benefits billing call center great communication skills interpersonal skills credit clients customer service customer service skills database detailoriented employee relations expense reports filling filing hiring human resource management human resources human resources processing of invoices leadership ledger logistics mentor ms office suite office management oracle organizational development payroll processing peachtree personnel promotion quickbooks recruitment scheduling spreadsheets spreadsheet telephone phone website | 0 |
regional schedule manager summary mr ginder has been working in the heavy civil construction industry for nearly years he has been working primarily as a primavera scheduler since the range of the projects vary between less than million railroad projects to over billion light rail projects the type of projects range from railroads mass transit light rail systems interstate highway projects and marine bridge projects highlights primavera up to version tilos linear schedule sure track ms project excel word powerpoint estimating software hcss certified professional engineer enterprise one jd edwards cost software resource and cost loaded schedules primavera contract manager expedition autocad version training in advanced project management in primavera p6 accomplishments prepared a proposal schedule for a design build project with mndot that was key for ames successful proposal instrumental in developing the schedules for various design phases and work packages for the first contract manager general contractor cmgc project with mndot prepared numerous schedules with cost loaded resource data to support the full funding grant agreement for a billion light rail project education bse civil engineering colorado school of mines civil engineering experience regional schedule manager february to current company name － city state prepares proposal and bid schedules for railroads pump stations dot hard bid dot design build and dot cmgc projects prepares baseline schedules and updates for the cpm on multiple mndot projects including the dresbach i bridge project mnpass design build on i35e in st paul and the winona bridge cmgc project in winona mn interfaces with the project management and estimating teams to prepare build and maintain project schedules provided technical assistance with other ames projects outside the midwest region including a potash mine in saskatchewan canada provided assistance with the construction cost estimating and takeoff for multiple bids and proposals schedule manager january to february company name － city state houston metro light rail project design build harris county houston tx metropolitan transit authority of harris county texas duties include managing a team of corridor schedulers development and preparation of the project cpm schedule baseline managing monthly progress updates to the schedule and numerous revenue projection forecasts and schedule reports coordinating and participating in meetings between corridor managers program managers joint venture partners and project owners duties also include managing update progress reports and narratives project cost billon for entire program assistant project engineer project controls houston metro light rail project design build harris county houston tx metropolitan transit authority of harris county texas duties include development and preparation of the project cpm schedule cost loading the cpm adding monthly progress to the schedule and preparing cash flow reports duties also include preparing update progress reports and narratives for the north corridor of the houston light rail project project cost billion for entire program million for north corridor corridor scheduler february to january company name － city state worked as the north corridor scheduler for the houston light rail project duties included preparing the schedule through numerous phases of design development cost loading resources and providing schedule and cost projection information to support limited federal funding for the project design construction coordinator change order manager project scheduler january to february company name － city state 183a toll road project design build williamson county cedar park tx central texas regional mobility authority duties include constructability review of design documents presenting aesthetic concepts and cost to the agency preparation and negotiation of change orders with the agency preparation of the project cpm schedule and draw payments to the agency assisted in the preparation of subcontracts project cost million estimator october to november company name － city state assisted with project estimating and bidding including the sh130 toll road a billion designbuild turnpike construction and the 183a toll road project field engineer july to october company name － city state us84 lamb county littlefield tx texas dept of transportation duties include coordination of material deliveries and oversight of subcontractor activities project cost million estimator december to july company name － city state worked as an estimator for drainage and structures disciplines field engineer july to january company name － city state williamson co fm turnaround bridge construction round rock tx texas dept of transportation construction of bridges and frontage roads coordinated material deliveries and oversaw subcontractor activities also performed office engineering for this project project cost million field engineer july to july company name － city state responsibilities included overseeing concrete structures concrete paving asphalt paving and traffic control the project is i reconstruction which is miles long between hutchins and wilmer texas project cost was million field engineer december to july company name － city state central expressway segments i and ii dallas tx texas dept of transportation widening of freeway facility consisting of mass excavation structures concrete paving landscaping signing and illumination along us duties included reporting pay quantities managing subcontractors preparing weekly cost reports ordering materials performing quantity takeoffs and submitting design modifications areas of responsibility included landscaping irrigation miscellaneous concrete miscellaneous structures painting and tieback installation segment ii won multiple awards and recognitions including nqis quality achievement award aashtos value engineering award and the marvin m black excellence in partnering award project cost million office engineer october to december company name － city state fm rockwall tx texas dept of transportation widening of a city street consisting of grading asphalt paving concrete paving base signing and landscaping duties included preparing subcontract and purchase order payments preparing cost reports ordering materials managing subcontractors performing quantity takeoffs and traffic control management project cost million geotechnical engineer construction materials inspector january to october company name － city state some notable projects include construction materials testing at denver international airport and the preparation of numerous geotechnical reports for e tollway in adams arapahoe and douglas counties co performed geotechnical engineering reports environmental site investigations soil concrete and asphalt field and laboratory testing services pavement designs and building inspections survey party chief twin mountain construction i port of entry gallup nm new mexico dept of highways managed a threeperson survey crew on this project located miles east of the arizona new mexico border project cost million skills agency autocad bridges cash flow draw engineer estimating jd edwards managing materials meetings excel office powerpoint ms project word negotiation enterprise painting presenting primavera primavera primavera progress quality reporting fm transportation | 19 |
combat marksmanship trainer primary marksmanship instructor summary weapons and tactics instructor highlights effective team leader small arms weapons specialist firearms safety training trained in defensive tactics valid south carolina drivers license supply and logistics planning secret security clearance trained in emergency response accomplishments personally responsible for over of command equipment with no deficiencies losses or damages received global war on terrorism service medal formally commended by the inspector general for superb supervisory actions and management formally commended by marine corps association foundation for superior accomplishments while enrolled in combat marksmanship trainers course formally commended by the commanding officer of marine corps tactics operations group for outstanding performance while serving as response cell noncommissioned officer in charge experience june to august company name city state combat marksmanship trainer primary marksmanship instructor instructed over marines in all phases of the marine corps marksmanship program on the qualification and re qualification on small arms ranges additionally assisted in the operation of firing ranges june to july company name city state assistant martial arts instructor assisted four martial arts instructors with the training of over marines and sailors in the marine corps martial arts program by planning and executing combat conditioning physical fitness training conducted remediation training with students who required extra attention until they met the requirements to successfully obtain their next belt teaching the marine corps martial arts program in the absence of the instructor september to june company name city state combat marksmanship coach analyzed difficulties of over shooters during dry and live fire exercises in all phases of the marine corps marksmanship program during qualification additionally assisted in the operation of firing ranges october to october company name city state response cell noncommissioned oficer organized the setup of a large scale amphibious assault landing training exercise simulation involving several adjacent marine crops units trained marines to use combat simulation programs and to effectively support adjacent units involved in the exercise supervised and assisted marines with daily tasks and execution of the amphibious landing followed on by a ground assault greater details of duties and training evolution are classified education marine corps university distance learning city state terrorism awareness leading marines pistol marksmanship infantry squad leader weapons and fire support inspection and repair of the m9 pistol the marine rifleman combat skills personal information us citizenveteran interests lacrosse rugby and educating people on firearms skills arts basic sc firing inspection instructor microsoft office programs weapons next security clearance simulation teaching trainer | 22 |
assistant store manager of operations and human resources highlights skills strengths computer peoplesoft kronos payroll management system microsoft word excel access and powerpoint entry level html professional excellent communicator motivator and decision maker strong analytical and problem solving skills ability to handle multiple task and lead to completion strong public speaker accomplishments wall street journal award in economics and finance2010 civic club scholarship kohls territory finalist for manager in training competition experience assistant store manager of operations and human resources may to current company name － city state to present mcfarland drive durham nc supervisor stacyanne belsky stacyannebelskykohlscom not available for contact hours per week year assistant store manager of operations and human resources retail volume approx million operations manages stores payroll projections productivity and controllable expenses in relation to sales trend review scheduled vs workload reports and directs area supervisors to edit schedules to workload oversee truck unload process to ensure company standards are being met lead the replenishment best practice merchandise location system to maximize efficiency and execution provide general oversight of building and equipment maintenance and upkeep coordinate local and corporate resources to ensure ongoing and preventative maintenance of interiorexterior is achieved oversees efforts to adhere to all building safety requirements responsible for the implementation and maintenance of all company stockroom capacity and organizational guidelines responsible for managing and coordinating all store remodeling and repair and maintenance projects lead inventory prep planning and ensures inventory execution goal is achieved partner with loss prevention on all inventory programs human resources lead the interview and hiring process to maintain proper staffing levels to match workload manage associate files to company policylegal requirements lead the associate annual review process coaches and counsels associates when necessary based on company productivity goals lead the completion and administration of associate counseling in accordance to company policieshr guidelines lead associates training administration develops and coaches area supervisors to promotable levels develops programs to drive positive reinforcement and motivation to all associates participated in the recruitment of executive talent at north carolina state university ncst selected as peer resource for incoming executives assistant store manager of apparel and accessories apr to may company name － city state to boone station drive burlington nc supervisor james floyd jamesfloydkohlscom available for contact hours per week year assistant store manager of apparel and accessories retail volume approx million analyze business summary reports daily to determine growth opportunities partner with hrops asm to address inventory issues and communicate to corporate partners ensure company merchandise presentation directives and standards are met and maintained develop and implement action plans to ensure key business areas outperform ly figures operate kronos payroll management system lead store in the following areas associate development supervision of merchandise sales areas to ensure execution according to company best practice analysis of business operations and expense management complete and administer associate counseling documentation administer associate annual review recruit interview and hire new talent competitively walk completion and report to store manager and district manager manager in training mit retail volume approx jan to apr company name － city state to e franklin blvd gastonia nc supervisor susette vlasich hours per week hour manager in training mit retail volume approx million lead manager on duty program resolve escalated customer concerns lead and drive loyalty programs credit and email solicitation to ensure store goals are achieved coach cashiers on proper soliciting techniques and provide tools for customer engagement ensure daily sales floor standards are maintained positively influence associate engagement and morale through recognition program responsible for merchandising updates and sales growth of home decor and juniors department store management intern jun to jan company name － city state to watson blvd warner robins ga supervisor debra drake available for contact hours per week hour store management intern retail volume approx million assist store management in daytoday operations lead teams in sales floor moves partner with dock supervisor in expediting truck freight complete and present capstone project on store environment and area of opportunity vicepresident of community service delta sigma pi aug to may company name － city state post office box statesboro georgia supervisor margaret pigattlanier hours per semester stipend peer financial counseling student liaison educate students on the following modules budgeting managing credit and debt controlling credit train peer financial counselors on modules to deliver to student organizationsclassrooms partnered with other student organizationsfaculty to set up venues to present pfc modules recruit alumni and business community leaders for career development seminars partner with faculty for fundraising events raise awareness of organization on campus coordinate community service activities with the provincial community service committee ensure that chapter meets volunteer requirement set by the central office organized campuswide blood drive education bba economics georgia southern university － city state us georgia southern university bba statesboro ga major economics affiliations economics club skills million retail retail marketing sales operations associate hr inventory payroll business operations documentation kronos training credit equipment maintenance human resources loss prevention maintenance recruitment staffing stockroom to sales sales floor budgeting career development central office financial aid fundraising liaison pfc in sales access award entry level excel html journal microsoft word peoplesoft powerpoint problem solving territory word and sales customer engagement daily sales merchandising | 16 |
interim senior digital marketing strategy manager summary i am a digital marketing and strategist specializing in lead generation through content strategy digital campaign optimization and marketing on digital and social media platforms highlights dependable direct marketing campaigns mobile marketing excellent written and verbal communicator deadlinedriven enthusiastic team player market segmentation advertising selfdirected problem solving leveraging thirdparty analysis crossfunctional team leadership decisive competitive analysis gotomarket strategy development project management creative and innovative accomplishments developed social media strategy increased leads through social media engagement and marketing by over xxx time implemented social media management software managed radian experience interim senior digital marketing strategy manager to company name city state identified developed and evaluated marketing strategies based on knowledge of company objectives and market trends collaborated with advertising and promotion managers to promote products and services managed new product and content releases promoted brand awareness through seo optimization and attractive web design wrote creative and engaging briefs for internal and external agencies worked effectively in a heavily crossfunctional fast paced environment managed mentored and developed a team of number product managers spearheaded the creation of blogs and social media content managed all company customer engagement campaigns manage team of eight content coordinators writers and social media managers oversee social media management develop digital content strategy responsible for analytics and content reporting including seo and social media generate leads through content marketing social media advertising and ppc lead nurturing campaigns and email communications lead generations owner to company name city state developed digital strategies that support organizations business goals and objectives spearheaded the creation of blogs and social media contentmanaged mentored and developed a team of number product managersproduced engaging online marketing campaignsplanned and managed budgets in excess of communicated with designers graphic producers video editors and videographers to create cohesive company voice content development including blogs email newsletters presentations and video led social media initiatives for hospitals and service lines managed site core content development for a major website migration community manager for social media platforms facebook twitter pinterest google blog for consumer and b to b audiences wrote enewsletters responsible for search engine optimization marketing and payperclick campaign management coowner founder to company name city state cofounder of networking events company specializing in social media for women host twitter parties created branded campaigns manage email marketing work with brands such as ups google logitech zagat frito lay planned and managed budgets in excess of amountevaluated returnoninvestment and profitloss projectionsidentified developed and evaluated marketing strategies based on knowledge of company objectives and market trends manage social media accounts for brands operate franchises in chicago new jersey and atlanta writer to company name city state features staff writer for monthly local magazine wrote unique text for sj magazine including general and branded content manager to company name city state developed strategy and implemented first social media marketing initiatives content manager for virtuaorg virtuawomanorg and virtuababyorg produced presentations for senior leadership and internal communications led staff and external agencies to develop products and promotions analyze sales manage trade shows purchase media provide creative services and conduct pr led a crossfunctional team through the product development lifecycle and strategic planning functions for a new release of type product generating over in sales manager to company name city state editor and writer for awardwinning publications the virtua voice and healthsavvy managed freelance and staff writers developed and managed internal communications events and campaigns managed internal webbased demand generation campaigns by collaborating with internal channels to ensure brand consistency and best practicesconducted market research to rationalize category and segment opportunities senior marketing specialist to company name city state editor and writer for awardwinning internal publication the virtua voice developed and managed external and internal communications produced annual employee and patient satisfaction videos contributed to relevant blogs conferences and events both offline and online to increase brand awarenessanalyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies marketing specialist to company name city state produced marketing and patient education materials wrote and produced monthly enewsletters and service line newsletters writerproducer to company name city state wrote produced and edited promotional campaigns for television and the web collaborated with designers photojournalists and reporters for promotional content supervised a team of number editors associate producers and production assistants on a wide range of projects coordinated postproduction for number different shows per time period set up equipment for broadcasts and promotions at station remoteswrote and produced shortform content sizzle reels and image spotswrote produced and cut concepts and spots for show launches current shows and advertisersponsored campaignsled concept development graphics storytelling and delivery of segment ideascollaborated with team leadership and other key stakeholders on key editing and production decisions associate producer to company name city state wrote produced and directed promotional campaigns for brands collaborated with videographers editors designers and talent for production collaborated with team leadership and other key stakeholders on key editing and production decisionsproduced number television and digital news segments each time periodled concept development graphics storytelling and delivery of segment ideaswrote produced and cut concepts and spots for show launches current shows and advertisersponsored campaigns education bachelor of science telecommunications and speech may kutztown university city state usa gpa cum laude cum laude skills photoshop video editing software including avid final cut pro and apple imovie content development and strategy content management systems including blogger sitecore and wordpress copywriting and editing email campaigns google analytics applemac platforms and applications microsoft office suite seo ppc campaigns salesforce radian and other social media listening tools social media platforms and engagement consoles video content development including scriptwriting and storyboarding | 12 |
key account manager summary accomplished pharmaceutical and medical device senior sales specialists with over years of experience proven track record in prospecting consultive sales new business development and customer retention proficient in sales presentations intoducing and detailing products and conducting in services with physicians staff csuite and or technicians keen ability to identify customer needs provide solutions and utilize well developed skills to close business highly motivated enthusiastic and committed to exceeding expectations highlights pharmaceutical specialty sales strategic account management new product launches managed care key account management medical device sales key opinion leader development accomplishments awarded regional performance fund for outstanding sales and work ethic consistent achievers award out of years winner of the tactical action unit of the year award member of the region of the year time divisional product contest award winner finished top experience company name january to april key account manager responsible for the accounts management of hospitals and medical centers developed physician and kols relationships to expand territory growth provide on site product expertise and consultation to pediatric urologists while in or assigned as district leader in training and consulting in the northeast responsible to build relationships with csuite and quality personnel within the institution conduct training on ever changing healthcare landscape to northeast region company name january to january senior institutional health care sales consultant city state responsible for driving sales of zyvox vfend tygacil and relistor among hospital accounts hartford hospital st francis university of connecticut mid state and manchester responsible for coordinating several projects between pfizer groton and specialty care bu hand selected by specialty care bu to lead grotonhartford hospital csuite initiative demonstrate strong intrateam cooperation to execute cross cluster business strategies that consistently provide added customer value delivery provide high level educational presentations to customers including surgeons infectious disease pulmonologist vascular hematologyoncology transplant wound center podiatry pharmacy based on an assessment of consumer disease and chronic care trends and healthcare needs successfully led the introduction of products into the healthcare arena negotiated with hospital pharmacies to ensure products where available for healthcare providers on multiple formularies worked with long term care facilities to ensure products were available to all facilities successfully collaborated with peers to develop strategic operations financial and quality objectives aided peers in implementation and issue resolution developed highly successful team business goals and initiatives monitored results to ensure compliance with strategic objectives developed and preformed regional strategic initiatives to address market specific issues conducted detailed competitive analysis to determine appropriate marketing and sales strategies maximized pfizer resources and upper management to enhance high level kol relationships and leverage pfizer strengths toward various victories within the institutions worked closely with regulatory affairs to keep compliant and within guidelines with all promotional activities major awards included awarded regional performance fund for outstanding sales and work ethic consistent achievers award out of years winner of the tactical action unit of the year award nationally in viagra sales attainment member of the region of the year time divisional product contest award winner in the region for highest lipitor new prescription growth district finished in the region for highest physician call average plus lipitor new prescription growth company name january to january health care consultant developed strategic business plans to exceed sales goal of million while analyzing market trends and p l customer base included academic medical centers integrated delivery systems large medical groups veterans administrations and long term care facilities demonstrated strong intrateam cooperation to execute cross cluster business strategies that consistently provided added customer value delivery utilized effective accountability mechanisms to ensure that expectations were clear and sales were met met budget guidelines every year while exceeding activity on educational programs by carefully monitoring roi highly coachable and professional demonstrated selfawareness and emotional intelligence in evaluation and developmental situations cultivated strong advocates with medical societies hartford county medical society american association of black physicians and academic hospitals that supported pfizers products on the ct medicaid preferred drug list company name january to january healthcare representative city state sold cardiovascular urological and diabetes products to specialists retailers clinical pharmacists and pharmacy purchasers within academic medical hospitals to include yale medical center hartford hospital st francis hospital university of connecticut medical center baystate medical center newington and west haven veterans administrations successfully launched a new division of pfizer collaborated with teammates to maintain all assigned pfizer products on hospital formularies gained access into multiple catherization procedures within cardiology departments at yale new haven medical center hartford hospital st francis medical center and baystate medical center winner of the lipitor convention contest for highest market share growth winner norvasc product contest for highest norvasc goal attainment runnerup national hospital representative for the first quarter drove sales for multiple products surpassing million resulting in the winners choice award for greatest movement on the goal attainment report for the full year successfully launched procardia xl glucotrol xl zyrtec aricept cardura viagra norvasc lipitor and tikosyn for atrial fibrillation education northeastern university bachelor of arts business management city state us northeastern university babm boston ma certified medical representative certification pharmaceuticals city state professional affiliations ct ri and ma case managers societies member member pharmacy association ri ma and ct certifications certified medical representative skills account management key account selling product expertise or selling training budget business plans educational programs market trends medicaid business development managed care medical device ms excel ms powerpoint ms word new business development project management prospecting sales presentations senior sales | 6 |
business development center manager professional summary dynamic marketing manager with more than years in the sales management and territorial marketing industries creative and innovative team player with compelling leadership skills highly customer service oriented with excellent written and verbal communication skills which enhance the customer service experience excels in deadlinedriven account management with an established track record of remarkable sales results experience business development center manager to company name － city state achieving dailyweekly and monthly goals and objectives making outbound calls per day initiating and responding to customers with emails per day working in a computer based management tool setting a volume of appointments daily following up with customer vehicle inquiries efficiently to maximize opportunities effective working as part of a team internet sales manager to company name － city state maintained a average of leads answered in minute average answer time per lead worked flexible schedule and from home office to insure precise customer lead follow up provided expert product and service information delivered units during first week of hire ensure that salespeople are informed of all incoming appointments enhance customer satisfaction during the entire purchase experience partner with the financial services department to develop and coordinate best practices for the most efficient and effective sales approach sales consultant to company name － city state contributed to repeat and referral business by using strong customer service and problem solving skills maintained a customer service satisfaction rating per kia performance center worked flexible schedule to accommodate changing customer levels organized items in visually appealing manner answered incoming telephone calls with professional and knowledgeable responses developed and executed sales promotions provided expert product and service information community donation and outreach manager eastern ct territory to company name － city state identified developed and evaluated marketing strategies based on knowledge of company objectives and market trends worked effectively in a heavily crossfunctional fast paced environment directed and supervised employees engaged in sales and inventorytaking trained staff to deliver outstanding customer service identified inefficiencies and made recommendations for process improvements built partnerships with local organizations to increase company offerings and improve services established new accounts in only months through successful client development membership and marketing managereastern ct territory to company name － city state managed towns in ct with over girls and adults attended and participated in community meetings and groups collaborated with probation officers school representatives and other key individuals in the community to support children and their families facilitated activities that developed students physical emotional and social growth worked with an average of students per program trained program staff to deliver outstanding educational and creative programming loss prevention and operations manager to company name － city state ensures highest level of compliance in and the execution of company sponsored training programs for all employees responsible for the protection of company assets through multiple avenues of loss prevention maintained high average audit stores compared to the company average lead sales associate part time to company name － city state exceeding company sales standards within my first month increase to projected sales budget maintains a large customer base to insure return customers and promoting belden jewelers through excellent customer service assistant store manager to company name － city state created plans to maximize sales and customer service on a weekly basis maintained a customer first selling experience to increase future sales recognized for mastery in leadership team management communication and planning and organization of administrative duties at retail store level increased sales by and units sold by with in first months of employment shift supervisor to company name － city state responsible for opening and closing procedures maintained above average customer service and secret shopper percentages customer service rating with all employees averaging of at least cross trained all employees to work efficiently in all areas of retail store department manager to company name － city state highest sales rating for three consecutive months increased sales over projected budget trained all new sales associates for other departments controlled department payroll budget scheduled staff efficiently to maximize sales and accommodate store traffic member program facilitator to company name － city state active leader in multiple urban towns across ct exceeded membership goal in every program enrollment rate created easy to follow programs that would enrich girls and increase membership enrollment in new areas established and maintained cooperative relationships with representatives of community and public interest groups camp counselor to company name － city state responsible for providing unit information reports data and daily logs to the head counselor responsible for participating in and leading camper activities responsible for maintaining effective working relationships with staff and creating harmonious relationships with campers parents and staff responsible for checkin and checkout procedures ensure that unit schedules and activities are implemented education associate of science respiratory therapy manchester community college － city state diploma bolton high school － city state multiple awards for philanthropy music education and special needs work within the school | 5 |
assistant manager summary yrs of management customer service extensive sales service and repairs knowledge programs skills quickbook retail iq isc snap fdt eticket microsoft powerpoint outlook works wordwatson ectmaintains and expands customer base by counseling district sales representatives building and maintaining rapport with key customers identifying new customer opportunities recommends product lines by identifying new product opportunities andor product packaging and service changes surveying consumer needs and trends tracking competitors implements trade promotions by publishing tracking and evaluating trade spending updates job knowledge by participating in educational opportunities reading professional publications maintaining personal networks accomplishments exceeding store quotas by up to weekly meetings and conference calls responsible for customer service assistance extensive sales service and repairs knowledge direct multiple business affairs and have advance understanding of customers and clients needs highlights yrs of management customer service extensive sales serviceand repairs knowledge programs skills quickbook retail iq isc snap fdteticket microsoft powerpoint outlook works wordwatson ectmaintainsand expands customer base by counseling district sales representativesbuilding and maintaining rapport with key customers identifying new customeropportunities •recommends product lines by identifying new productopportunities andor product packaging and service changes surveyingconsumer needs and trends tracking competitors accomplishments accomplishments •achieves regional sales operational objectives by contributingregional sales information and recommendations to strategic plans and reviewspreparing and completing action plans implementing production productivityquality and customerservice standards resolving problems completing auditsidentifying trends determining regional sales system improvementsimplementing change •meets regional sales financial objectives by forecastingrequirements preparing an annual budget scheduling expenditures analyzingvariances initiating corrective actions •establishes sales objectives by creating a sales plan and quotafor districts in support of national objectives experience assistant manager to company name city state target new customer to open new and upgrade account maintain account help customer with any issues personal banking representative to company name city state daily bank deposit weekly inventory monthly meeting accomplishes sales and organization mission by completing related results as needed responsibilities increased bank revenue by acquiring at least checking accounts per quarter for nine consecutive quarters grew customer satisfaction by mastering program benefits account history interest rates and service fee knowledge and quickly answering customer questions pioneered customer satisfaction study by gathering customer feedback on a daily basis and presenting to bank managers quarterly store manager to company name city state accomplishes regional sales human resource objectives by recruiting selecting orienting training assigning scheduling coaching counseling and disciplining employees in assigned districts communicating job expectations planning monitoring appraising and reviewing job contributions planning and reviewing compensation actions enforcing policies and procedures keeping the store clean and organized ensuring that merchandise is fully stocked assisting with returns exchanges etc performing inventory counts managing the cash drawer preparing bank deposits lead a sales force that discovers customers needs and delivers solutions to build loyalty support team helps maintain customers trust in sprint and its products business team brings the experience to business customers achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews preparing and completing action plans implementing production productivity quality and customerservice standards resolving problems completing audits identifying trends determining regional sales system improvements implementing change meets regional sales financial objectives by forecasting requirements preparing an annual budget scheduling expenditures analyzing variances initiating corrective actions establishes sales objectives by creating a sales plan and quota for districts in support of national objectives education associate liberal art kingsborough college city state liberal art diploma lafayette hs city state skills benefits budget coaching counseling customer satisfaction customerservice financial forecasting human resource inventory managing policies presenting quality recruiting sales scheduling strategic plans upgrade | 21 |
independent designer professional summary independent and results driven design professional with an extensive background in the design process proficient in taking initiative along with a desire to achieve client satisfaction for a record of accomplished results skills space planning workplace strategy project coordination ffe expertise problem resolution ada building codes written verbal communication product specification autocad ms office suite salesforce ada specification autocad strategy budgets verbal communication change management written council creativity customer satisfaction direction documentation innovation interior design team lead leadership materials meetings ms office suite office organizational personnel presentations problem resolution processes procurement programming project coordination real estate retail sales space planning work history independent designer to current company name – city state create site and fixture plans utilizing autocad for walgreens chipotle and aspen dental for use by real estate developers and property investors perform onsite surveys to produce autocad floor plan drawings of existing spaces for electronic documentation in addition to providing space improvement solutions and options specifications manager to company name – city state traveled extensively throughout my territory creating and conducting product presentationsmeetings for architects designers builders furniture manufacturers facility managers retail and commercial end users initiated new business and grew existing accounts by percent while maintainingnurturing relationships identified and targeted high value projects in planning stages to drive specifications resulting in exceeded sales goals workplace consultant to company name – city state worked as team lead in creating wellconnected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics while adhering to applicable building and ada codes reduced office real estate by introducing new ways of working by making use of change management skills introduced to stakeholders organizational agility and flexibility resulting in improved communication collaboration creativity innovation and employee satisfaction developed corporate wide standards for efficiency of space management and procurement supervised furniture installation materials and equipment for large commercial projects with budgets in excess of coordinated projects ranging from sf up to sf throughout corporate real estate portfolio provided leadership in planning development and execution of large personnel relocations and reconfigurations resulting in successful and timely completion minimum disruption and successful customer satisfaction based on postoccupancy evaluations senior interior designer to company name – city state utilized interior design process across conceptual schematic design development and construction document phases created professional presentations to communicate design intent and direction education bachelor of arts interior design iowa state university of science and technology city state national council for interior design qualificationcertificate work history independent designer to current company name – city state create site and fixture plans utilizing autocad for walgreens chipotle and aspen dental for use by real estate developers and property investors perform onsite surveys to produce autocad floor plan drawings of existing spaces for electronic documentation in addition to providing space improvement solutions and options specifications manager to company name – city state traveled extensively throughout my territory creating and conducting product presentationsmeetings for architects designers builders furniture manufacturers facility managers retail and commercial end users initiated new business and grew existing accounts by percent while maintainingnurturing relationships identified and targeted high value projects in planning stages to drive specifications resulting in exceeded sales goals workplace consultant to company name – city state worked as team lead in creating wellconnected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics while adhering to applicable building and ada codes reduced office real estate by introducing new ways of working by making use of change management skills introduced to stakeholders organizational agility and flexibility resulting in improved communication collaboration creativity innovation and employee satisfaction developed corporate wide standards for efficiency of space management and procurement supervised furniture installation materials and equipment for large commercial projects with budgets in excess of coordinated projects ranging from sf up to sf throughout corporate real estate portfolio provided leadership in planning development and execution of large personnel relocations and reconfigurations resulting in successful and timely completion minimum disruption and successful customer satisfaction based on postoccupancy evaluations senior interior designer to company name – city state utilized interior design process across conceptual schematic design development and construction document phases created professional presentations to communicate design intent and direction skills space planning workplace strategy project coordination ffe expertise problem resolution ada building codes wwritten verbal communication product specification autocad ms office suite salesforce ada autocad budgets change management council creativity customer satisfaction direction documentation innovation interior design team lead leadership materials meetings ms office suite office organizational personnel presentations problem resolution processes procurement programming project coordination real estate retail sales space planning specification strategy verbal communication written additional information state of illinois license registered interior designer | 1 |
am receiving manager summary reliable manager demonstrating high level of ownership and initiative possessing exceptional work ethic and desire to go above and beyond to exceed company expectations offering knack for building productive working relationships successful in fastpaced deadlinedriven environments to manage goals and team development history of thriving in teamoriented environments skills customer service fluent in spanish equipment operations stockroom organization processing vendor returns maintaining safety sales floor operations understanding operating equipment logistics oversight mentoring and training planning production team building relationship building store operations oversight staff training and development outstanding communication skills retail inventory management schedule management safety standards problem resolution first aidcpr reliable and trustworthy working collaboratively experience company name city state receiving manager current organized storage areas to maximize movement efficiency and minimize labor opened and checked deliveries to verify contents and resolve issues with vendors promptly prepared accurate shipping orders and bills of lading to direct and route materials received and staged incoming inventory for movement to storage or sales floor supervised warehouse team including schedule management training and task delegation kept stockroom free of hazards working efficiently and properly organized investigated inventory discrepancies to maintain recordkeeping validity partnered with vendor representatives to rectify damages and shortages motivated and encouraged team members to communicate more openly and constructively with each other provided excellent service and attention to customers when facetoface or through phone conversations company name city state closing store manager guided team to consistently achieve daily weekly and monthly goals oversaw team of associates maintained consistent daily operations by establishing procedures and monitoring team performance assessed each employees individual strengths and delivered mentoring to improve upon weak skill levels identified sales opportunities by analyzing multiple reports to target our lacking departments managed special projects through effective emergency resolution maintained retail store presentation by overseeing merchandise replenishment customer courtesy and inquiry response motivated employees to share ideas and feedback assessed team proficiencies identifying and targeting areas for improvement formed and sustained strategic relationships with vendors empowered staff members to contribute to continuous improvement quality and growth of company by using effective communication and fostering organic relationships monitored metrics to verify asset stability resolved customer problems by investigating issues answering questions and building rapport prioritized sanitation safety and health standards in work areas to meet osha requirements generated repeat business by responding to customer concerns with friendly and knowledgeable service company name city state assistant general manager exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends oversaw management and implementation of new revenue strategies sales initiatives and customer engagement tactics to increase market share tracked monthly sales to generate reports for business development planning implemented crm strategy to automate leads management created and finalized quotes to complete deals between company vendors and customers developed and implemented new sales strategies to engage a bigger audience boosted team morale and overall sales volume by creating employee incentive sales contests maintained professional network of potential clients and business opportunities generated sales by starting a healthy outreach to local businesses company name city state operations manager managed company operations with responsibility for profit and loss scheduling training and inventory control assessed optimized and elevated operations to target current and expected demands received evaluated and scanned in all new inventory updated computer database and proactively resolved any variances received checkedin and stocked merchandise throughout store helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room replenished inventory to maintain par levels and completed quarterly inventory audits counted and updated inventory reports upon receipt of new shipments secured revenue accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies directed daytoday operations by spearheading implementation of shortterm and longterm strategies to achieve business plan and profitability goals improved morale and management communication by creating employee recognition and rewards practices planned daily operational strategies including delivery routing team workflows and promotional initiatives oversaw financial management activities including budget management accounting and payroll resolved issues including challenges regarding circuits websites and vendors trained mentored and motivated employees to maximize team productivity education and training chief sealth international high school city state high school diploma languages fluent in spanish and english | 7 |
support network services intern professional summary technical support analyst with technical and troubleshooting repair expertise team player who is flexible reliable and adaptable to dynamic environments skills ·able to researchand familiarize skill sets towards core technologies based on enthusiasmdedication and motivation ·knowledgeable withinstallation and configuration of windowsbased operating systems windows xpvista and ·experienced with theinstallation and configuration of ubuntu linux whilst cognizant of mac os xinteractions ·proficient withvirtualization and highly skilled with configurations inside of vmware ·skilled withtroubleshooting hardware and software issues within a network and supportservices environment ·able to documenteffectively communicate and succeed within a group setting in order to becomea superior team player willing to workindividually whilst prioritizing tasks or projects and completing assignments basedon expected deadlines work history company name support network services intern city state september december customized and implemented microsoft scsm from sccm in order to automate departmental organizational needs facilitated proper asset management and user onboarding processes tailored to the student affairs department worked with network support services team to learn more about the general campus and supported users attended regular meetings to coordinate and discover the expected outcomes and functions of microsoft scsm performed within a minimalized test environment in order to create runbook programming and custom templates shadowed student workers with incident management processes and workflows within cherwell service management familiarized with ticket creation priority review and remote desktop connections with respect to supported users imaged computers based on imagenow software residing on the network and reflected changes in active directory discovered and learned ad ds sccm and scsm and interacted with the systems based on supervision assisted student workers with new computer installations and configurations as well as creating documentation alleviated phone call requests or questions for student workers based on working knowledge for ticket closure company name information technology lead intern city state june june worked with director on minimizing windows xp machines and migrated to windows based on spiceworks solution contacted central it when appropriate with regards to diagnosing distance education connections and supporting equipment deployed reimaged hard drives or newly acquired assets for classrooms or professors based on priority scheduling assisted lab desk student workers with issues cooperated with lab desk students on scheduling accommodations and support check out and manage the plethora of it department equipment based on appointments in sharepoint or open door policy performed room checks to test equipment and replace faulty campus property during the semester breaks set up purchased assets within classrooms for students while retiring and recycling older systems company name information technology student center intern city state september december resolved student center questions and arranged peertopeer tutoringassistance with specific students in css program prepared and delivered a microsoft office training session training videos for the general public in a workforce environment created and enabled multiple custom virtual machines in a sandboxed environment to distinguish networking and connectivity continued research and interacted with microsoft windows macintosh os x mobile and linux operating systems education bachelor of science information science technology university of wisconsin city state information science technology aas waukesha county technical college city state itcomputer support specialist accomplishments ·uwwaukesha deanslist ·wctc honor list ·whos who program– wctc ·nths member ·phi theta kappahonor society ·bchs honor roll skills active directory ad asset management automate hardware css documentation hard drives linux mac os macintosh os director meetings microsoft office windows microsoft windows windows windows xp network and support network support network networking operating systems organizational processes programming research scheduling supervision phone test equipment troubleshooting tutoring vista additional information able to document effectively communicate and succeed within a group setting in order to become a superior team playerwilling to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines honorsachievements uwwaukesha deans list wctc honor list whos who program wctc nths member phi theta kappa honor society bchs honor roll | 2 |
key holder sales planner summary art director with strong background in production management specializes in sales fashion marketing and editorial film making well versed in team building and creative planning extensive highprofile brand knowledge experience to key holder sales planner company name － city state effectively controlled the release of proprietary and confidential information for general client lists created strategies to develop and expand existing customer sales which resulted in a increase in monthly sales maintained productive relationships with existing clients through exceptional personal followup after sales worked directly with gm senior visual directors and district leaders in order to achieve company and sales goals each month to current editorial producer company name － city state worked in direct relation with designer during editorial production to create the look and feel of the brand shot and produced look books for fall2015spring directed all styling and outfitting for a production cast of more than actors and actresses collaborated with modeling agencies stylists editors and designers to effectively elucidate the altaf maaneshia brand during production to editorial director company name － city state carefully maintained over worth of brand merchandise carefully maintained over worth of production equipment managed campaign and advertising budgets up to coproduced directed and filmed editorial campaigns for fallwinter merchandise collaborated with brand representatives to guarantee satisfaction with advertisements managed editorial content during postproduction for distribution to editors established and maintained cooperative relationships with representatives of community consumer employee and public interest groups in regards to product to current mens fashion editor company name － city state wrote unique text for fashion websites including general and branded content produced and directed editorial campaigns in response to feedback from the creative director account teams and clients liaised with production companies photographers typographers designers and printers in order to produce content for publishing to current sales professional company name － city state maintained productive relationships with existing clients through exceptional followup after sales maintained uptodate knowledge of client buying habits identified customer needs through market research and study evaluated competitors and performed market research monitored customer preferences to determine focus of sales efforts increased purchase totals by recommending additional items worked with management to identify trends and developments that might influence sales to stylist visual artist and sales company name － city state manages projects according to timeline and seasonal changes reorganized the sales floor to meepany demands designed displays to make the store experience interactive and engaging updates fashion accessories and samples with clientèle on a seasonal basis researched current and past business performance using online systems and available reports to intern creative design specialist company name － city state organized and maintained accessories and clothing in the shooting area displayed and presented clothing and merchandise for fashion shows planned and organized corporate media and other special events assisted imaging team members with product styling prep and post production selected and set up motion picture or film cameras and accessories to current production manager director company name － city state observe sets or locations for potential problems and to determine filming and lighting requirements supervise and coordinates the work of camera lighting design and sound crew members communicate to actors the approach characterization and movement needed for each scene in such a way that rehearsals and takes are minimized education bachelor of science production managment hunter university － city state communicationjournalism media studies film studies and creative writing bachelor of science international affairs university of ballarat － city state australia social science arts and humanistic studies global politics and international relations creative writing and humanistic studies 21w skills film and photography camera operating film directing art directing creative planning production managementbudgeting skills nonlinear editing creative writing product advertising editorial production managing advertising brand management strong interpersonal skills client contacts special eventsmarket research marketing strategies merchandising modeling selling trend awareness | 16 |
senior sous chef summary chef with nine years of culinary experience and eleven total years of hotel experience skilled in leading andraised banquet quality of food at the renaissance grand in stlouis points in a month periodexecuted planned events such as nola goes pink essence fest and also new orleans food and wine festival motivating a team and consistently meeting my gss quality of food goals highlights trained in sous vide cooking menu development talent development atlas experience working carpedia modernist cooking knowledge accomplishments silver medal winner in new orleans wine and food experience raised the aes from a previous leadership to an at the new orleans marriott manager of the quarter nominee fourth quarter cooked for marriott board of governors improved the food quality of food score points at the jw marriott pilot hotel for chefs market fresh bites experience to current senior sous chef company name － city state oversee three different outlets improved restaurant quality of food by points in years developed menus for breakfast lunch and dinner achieved for associate engagement survey during my leadership worked extremely close with carpedia consulting firm currently managing managers and over associates million in food sales for to sous chef company name － city state oversaw the pm culinary operations improved quality of food scores by points during first year on the job trained and developed new assistant sous chef and lead cook assisted the chef in achieving not only gss goal but also financial assistant sous chef company name － city state made schedulesscored an on the aes surveybridged the gap between am and pmattended wig sessionswon silver medal in the nowfe competitionmenu development to kitchen supervisor company name － city state oversaw the am shift part of a renovationm club did scheduling and ordering for the hotel restaurant to banquet cook lead cook company name － city state attended daily beo meetings prepped and fired functions for upwards of guests prepared tastings for vip clients delegated prep lists and daily cleaning lists to the team education ged general swic － city state united states skills highly focused and driven high volume production capability high profile events reliable | 14 |
social media coordinator skills microsoft word excel powerpoint photoshop illustrator facebook instagram twitter qualitative and quantitative analysis public speaking experience company name city state social media coordinator to created content and strategized social media posts advertisements for facebook instagram and yelp accounts promoted new products with weekly posts of both local and and world class wines beers curated content based on insights such as audiences reached and peak times of day week company name city state bartender organized and inducted wine tastings for both private and corporate events held in store communicated with concierge services from surrounding hotels on a weekly basis exhibited a vast knowledge of wine and beer varietals to better assist customers with their purchases smart car brand ambassador informed the sf community about the all electric smart car worked with coordinators to set up a pop up for smart car promotion with an eco friendly theme prompted interested individuals in the market for a smart car to test drive the vehicle with me curated a social media campaign to advertise the pop up event company name city state shift lead to brought employee training attainment from to in three months surpassing the district stores wrote weekly schedules bases off of projected sales assisted in developing promotional plans to reach sales goals certified as a company name city state office assistant to entered data using excel organized files answered phone calls skills photoshop employee training public speaking quantitative analysis sales | 12 |
assembly mechanic summary aircraft mechanic with years experience extensive background in rotary wing and fixed wing aircraft skills visiprise kronos sap and ewi programs blueprints fiberglass composite and sheet metal fuel systems powerplant blade track and balance vibration analysis leadership skills aircraft inspection flight controls hydraulic systems transmissions accomplishments awarded navy marine corps achievement medals one for the success of the shop i supervised the second for my quality assurance duties experience assembly mechanic to company name city state sheet metal mechanic boeing fuselage assembly line crew leader of a man team installing aft fuselage belly skins with minimal quality defects and under the required bar line at a move rate of units a day flight inspector to company name city state functional test qar vuhah1z performed audits on numerous functional test procedures to include line clearance inspections final inspections of component installation trained new inspectors in procedures and aircraft systems tracked and maintained aircraft serialization logs assembly mechanic for v final assembly installed major aircraft components such as engines rotors fuel systems oxygen components drive systems egress systems composite repairs worked close tolerance holes used multiple precision measuring tools aviation machinist mate to company name supervised maintainers performed scheduled and unscheduled flight line maintenance of sikorsky mh53es full system qar aircraft vibration analysis and rotor tracking systems certified performed work center audits on tool control maintenance publications fod program and safety flightline troubleshooting knowledgeable in hydraulic systems flight controls sheet metal power plants landing gear systems transmissions drive systems composite blade repair tire and wheel maintenance and fuel systems overhauled f ge powerplants for the navys fleet of fs overhauled fge and high pressure compressor modules for the navys fleet of fs collateral duty inspector for both engine platforms to company name city state entry level mechanic t mentor performed scheduled maintenance introduced to aircraft systems and functions education and training high school diploma skills flightline maintenance intermediate maintenance inspection assembly | 23 |
hr coordinator summary applicant screening background checks benefits administration compliance compensation drug testing eeo inquiries employee relations event planning fullcycle recruitment interviewing investigations new hire orientation performance evaluations reference checks policy procedure administration training and development workers compensation unemployment claims accomplishments chair employee diversity council kindred healthcare employee satisfaction survey achievement increase in survey scores within a year kindred healthcare employee of the month academic counselor university of phoenix performance achievement awardaccount executive xerox corporation total quality management training xerox document university experience company name january to current hr coordinator develops and coordinates a comprehensive employee recruitment selection and placement program for all exceptional education teacher vacancies and for the teacher vacancies at the alternative school amelia street real school and thirteen acres seeks out interviews screens and recruits applicants to fill existing and future position vacancies coordinates with the licensure associate to ensure applicants meet licensure qualifications refers qualified teachers to administrators for interview develops comprehensive recruiting partnerships with colleges universities associations and other school divisions develops recruitment presentations for teacher applicants and conducts oncampus and job fairs orientations for potential applicants ensures that all employment interviewers are trained and recruitment materials are accurate ensures that all recruitment selection and placement actions comply with federal and state laws school board polices and richmond public schools administrative procedures counsels employees to help resolve personnel related concernsissues and assists in the arbitration of grievances coordinates closely with the other human resources staffing coordinators to determine recruitment requirements and projections for future position vacancies travels for out of state recruitment performs other related duties as assigned company name january to january human resources consultant conduct investigation into employee relations complaints and make recommendations on appropriate resolutions within agency policy and procedures provide advice and counsel to managers and employees in the resolution of employeerelated questions problems andor related performance management activity manage the coverage of the employee relations hotline and the investigation process work closely with the grievance coordinator and collaborate on projects establish and maintain effective working relationships with other departmentsagencies and external resources coordinates all recruitment processes to include ad review placement applicant screening certification interview coordination and preemployment screening updates and maintains data in hris applicant tracking database participates in job fairs and participates on interview panels company name january to january human resources managercoordinator city state set up entire hr department for new start up hospital recruited for senior executive level positions such as ceo cfo directors and managers of departments served on the senior leadership committee with doctors and departmental leaders developed and administered an effective full cycle recruitment program coordinated and consulted with hiring managers on staffing needs prescreened applicants coordinated interviews accepted resumesapplications negotiated and closed offers facilitated the employee of the month program conducted new employee orientation and administered identification badges monitored unemployment claims and appeals developed and maintained affirmative action program maintained other records reports and logs to conform to eeo regulations provided mandatory professional licensing verifications background checks and drug testing prepared and maintained records and procedures for controlling hr budget and reporting personnel data managed the process for separated employees hosted staff town hall meetings and encouraged survey participation ensured compliance with federal state employment laws and regulatory agencies company name january to january human resources manager city state managed a staff of employees and assisted with hr functions developed and distributed employee newsletter managed workers compensation program maintained workplace accident reports and completed all osha reporting managed organizational processes such as new hires change of status terminations and leave of absences coached management staff on performance issues and human resource compliance coordinated employee events such as team building rewards and recognition achievementrecognition promoted to lead hr consultant shared leave coordinator city of richmond education university of phoenix december mba human resources management human resources management old dominion university may bs secondary education state secondary education vcu school of business november shrm class certificate grace e harris leadership institute vcu school of business work history company name company name skills administrative ad arbitration agency budget consultant database employee relations hiring hris human resource human resources hr team building leadership materials meetings newsletter organizational performance management personnel presentations processes recruiting recruitment reporting staffing teacher | 0 |
license contractor summary detailoriented specializing in residential and commercial construction with sales and professional development experience with more than years of expertise in all facets of the construction industry verifiable track record for successful completion of multimillion dollar projects that consist of high rises located in the las vegas and chicago downtown areas through coordinating trades developing partnerships and building positive rapport with architects engineers local officials vendors and clients while maintaining costs well verse in contract negotiation project budget impending designs issues document preparation building code regulations material procurement and site management through certification of occupancy areas of expertise include leadership team building quality control management permits building codes workplace safety compliance construction planning scheduling organization time management critical path project management vendor materials management budget analysis estimating job cost highlights knowledge of and experience working with paint experience with various hand and power tools and heavy equipment skid steer loader megroller and forklift experience working on highrises deep tunnel bridges roofs porchesconcretewood drywall trim work windows cabinets hardwood floors ceramic vinyl acoustical ceilings traintracks houses foundations docks watermains sidewalk plumbing hvac electrical software ms office proficient concrete estimation superb management skills project budgeting cost control experience license contractor january to february company name － city state led the planning budgeting and direction of all construction projects managed projects such as painters carpenters labors electricians plumbers and hvac installers responsible for runoff and ordering of materials managed time and payroll for plus employees analyze and interpret blueprints for projects to insure quality of work qualified competitive subcontractor bids prior to execution of contracts carefully coordinated plans and specs using marketing programming standards facilitated processing of rfis submittals and samples among the general contractors consultants managed the rights of way easement and dedication processes educated general contractor personnel on the quality standards throughout the construction process managed a team of onsite general contractors for over years obtained notices of completion and compliance certifications from all of the construction administration consultants reviewed and investigated proposed change order requests pcor stayed consistent with project schedules and plans for all ffe installations submitted all project closeout documents in accordance with the contractassigned projects and tasks to employees based on their competencies and specialties followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel performed construction site preinspections and coordinated postconstruction audits monitored the safety of all construction activities making onsite personnel safety the top priority foreman january to january company name － city state interface with various contractors owners and regulatory advocates to determine appropriate project handling managed plus employees experience in understanding internal business strategies to develop working knowledge of industry practices analyze and interpret new mp related to all guidelines inquires led and managed resolution of all issues during project construction and commissioning phases acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols proficiently used the incident and issues tracking iit system to document all onsite issues properly maintained all onsite equipment and vehicles foreman january to january company name － city state work with surveyors and engineers for site layout placed orders for projects and maintain stock levels managed plus employees prepare and maintain reports regarding day to day operations ability to build strong working relationship both internally and external assisted the project manager with bidding new jobs and projects managed a team of onsite general contractors assigned projects and tasks to employees based on their competencies and specialties accurately provided status information on project progress to the project management carpenter foreman january to january company name － city state work with surveyors managed safety environment blueprint reading maintain stock level effectively managed a diverse crew of with time and payroll education engineer chicago state university － city state usa high school diploma leesville hs － city state skills years in construction industry fast learner committed team player strong in consistently meeting and exceeding business and performance goals ability to work independently osha certified | 19 |
fine jewelry cad designer summary two years experience as a fine jewelry cad designer seven years experience as an illustrator jewelry designer founder and lead designer of z liu design highlights z liu design certified in advanced matrix and tsplines programs proficient in technical drawing from illustrator sketching to advanced matrix cadcam proficient in adobe creative suite along with microsoft office applications impeccable attention to detail and organized bachelor of fine arts and audiovisual editing accomplishments featured interview in papercity magazine dec spotlighting z liu designs a fine jewelry line that was carried by stanley korshak in dallas experience may to september company name city state fine jewelry cad designer create original and complex cad designs for stock and neiman marcus october to february company name city state fine jewelry cad designer design custommade fine jewelry in cad using matrix create photo realistic cad renders for customer approval satisfy customer needs and increase sales operate solidscape for daily 3d print march to august company name city state fine jewelry cad designer design classic fine jewelry in cad using matrix and making sure that all designs can be manufactured produce water tight stl files ready for 3d print october to may company name city state jewelry image retoucher mac environment make realistic presentations for fashion and retail focused catalogs and ecommerce in a highpaced studio environment august to october company name city state jewelry designer developed new original designs and interfaced with factory production oversea specializing in designing fine bridal diamond jewelry for jcpenny zales macys etc february to august company name city state founder jewelry designer retoucher created original 18k fine jewelry that was carried by stanley korshak from to msleah adler and mssue spielberg both ordered 18k semiprecious original design earrings when they saw our ad on new yorker magazine education march academy gemvision city state certificate advanced matrix tsplines october gia city state matrix comprehensive cadcam certificate gia colored stone essential certificate september university of the arts london city england highend photography retouching certificate may brookhaven college city state fine arts drawing jewelry technology associate of arts fine arts drawing jewelry technology june navy education university city china bachelor of fine arts and audiovisual editing professional affiliations gia alumni association present languages fluent in multiple languages english and chinese written and verbal skills 3d adobe creative suite photo ad arts attention to detail cadcam catalogs designing ecommerce english fashion drawing illustrator mac microsoft office applications photography presentations retail sales sketching written | 1 |
cashier summary responsible kennel attendant who remains clearheaded in the face of emotionally demanding jobs effectively soothes and manages difficult animalshas experience with caring for dogs of all ages and has had training at animal shelter for behavior and kennel responsibilitys highlights arts and crafts aptitude conflict resolution techniques calm and patient creative arts talent training in food handling preparation active listener positive and cheerful creative arts talent conversant in korean experience december to february company name city state cashier assessed customer needs and responded to questions cleaned and straightened work area issued receipts for purchases and gifts bagged merchandise by following standard procedures organized register supplies september company name city state apparel described use and operation of merchandise to customers received and processed cash and credit payments for instore purchases maintained knowledge of current sales and promotions policies regarding payment and exchanges and security practices to apparel january to august company name city state caregiver read stories to the children and taught them painting drawing and crafts employed a variety of materials for children to explore and manipulate in learning activities and imaginative play carefully monitored childrens play activities offered detailed daily reports that outlined each childs activities incorporated music and art activities to encourage creativity and expression education chandler gilbert community college city state usa associate of arts early childhood educationenglish second language currently finishing up first year of college majoring in early childhood educationenglish second language adult education school city state usa ged high school graduated skills problem solving adaptability collaboration strong work ethic time management critical thinking selfconfidence handling pressure leadership creativity | 16 |
payroll accountant summary has a strong work ethic with over years working in a fast paced environment providing high level support for senior management and various department teams extremely experienced in handling administrative accounting payroll human resources and clerical tasks excellent at multi tasking effectively implementing decisions enhancing productivity meeting companies goals and deadlines and working in an individual and team work environment with little oversight my business background allowed me to obtain the skills to be very organized detailed orientated professional confidential trustworthy patient helpful trainable dependable and resourceful highlights microsoft office word excel powerpoint internet and outlook quickbooks skills quickbooks pivot tables peoplesoft people tools microsoft office csc point in system and pro series strong interpersonal analytical problem analysis technical organizational communication and data entry skills journel entries sap professionalism adaptable and trainable efficiently able to multitask while adequately consistent with prioritizing tasks strong leadership with great attention to detail for optimal results experience payroll accountant apr to current company name － city state ● processed and managed payroll for over union and nonunion employeeson biweekly basis ● worked closely with cfo and controllerhandling month end close projects audit and other special projects ● mentoredand trained clevel managers and staff on adp human resources and payrollprocess functions ● maintained a system of confidentiality and internalcontrol safe guarded policies with compliance to gaap ● coordinatedas well as trained both hr and finance team with inputting new hires terminationsbenefits deductions tax exemptions accrualspayouts union pto and salary information in adp● main point of contact whenanswering payroll inquiries professionally via phone emails and in person ● monitored and kept track ofemployee wages hours pto deductions accruals taxes and other data in adp ● prepared daily quarterly monthly andannual reports payroll template nys45 w journal entries overtime hours and inventory report for cfocontroller head of each clinic department analysis ● reconciledstart bank accounts pensions payroll summary 403b and garnishmentdeduction payments ● handledsubmitting voya payments garnishment check payments sorting and distributingemployees paycheck ● implemented new payrollprocesses to reduce having payroll discrepancies and cutting manual checks ● generated and provided various reports for upper managementanalysis upon request in adp for each pay period received filed and processed paperwork and documents for onboarding employees assisted in implementing type program which decreased payroll errors number prepared reports by compiling summaries of nontaxable wages disability leave deductions taxes and earnings reduced payroll accrual processing time number by using payroll reports and software constructed leave pay schedules processed payroll garnishments and worked closely with human resources to pay out bonuses severances service awards and special payments accounts receivable nov to apr company name － city state created payment entries and batches of over invoices handled the checks and kept record of all the cash received in excel aided in creating and sending out notice of cancellation letters to companies with overdue accounts resolved in getting the company caught up with cancellation letters to past due accounts managed to get of incoming profits from overdue accounts accountingfinance intern jul to aug company name － city state retrieved posted printed and inputted journal entries assisted with bank reconciliation and inserting data for company books attentive in handling daily cash sheets weekly ap outlays and running ar ap and gl queries in excel main accomplishments gained functionally overview of daily operations of accountingfinance daily tasks accounting assistant sep to feb company name － city state aided the ar and ap department with reconciliation of invoices per day using excel matched coded and batched invoices received and given to me by supervisor created prepared and organized files and documents for easy retrieval for my coworkers and supervisor main accomplishments helped organize files and folders for auditors in a timely neat fashion recorded and kept record of all invoices administrative assistant mar to apr company name － city state prepared and sent over registration papers making sure everyone received timely and complete information managed filed organized and retrieved students and staffs files with respect to confidentiality successfully aided in helping students per week with inquiries regarding registration successfully organized over files for easy access for my supervisor coworkers and professors education bachelor of science accounting may william paterson university － city state gpa gpa accounting gpa work history company name skills accounting ap attention to detail bank reconciliation interpersonal data entry fashion finance general ledger leadership letters access excel microsoft office outlook powerpoint word neat organizational peoplesoft problem analysis quickbooks reconciling sap supervisor tables | 18 |
consultant objective enthusiastic pharmacist with a variety of experience in community pharmacy including compounding and managerial experience enjoys multitasking by working with other healthcare professionals and insurance providers to ensure optimal patient outcomes thrives on working in a team environment to provide an efficient and positive patient experience licenses in good standing with both texas and idaho state boards of pharmacy and a certified immunizer professional experience to current consultant company name － city state experience in achc accreditation and compounding product development pharmacy workflow solutions and marketing strategies insurance billing knowledge including specialty medications expertise in state board inspections and license reciprocity process to pharmacist in charge company name － city state set up a newly purchased pharmacy that specialized in nonsterile compounding created a logical and efficient system to process prescriptions compounding product verification and shipping arrangements developed many compounded medications such as topical analgesics scar diminishing creams and a variety of metabolic supplements enjoyed managing a team to promote a positive and efficient work environment to staff pharmacist company name － city state gained initial nonsterile compounding experience involved with processing verifying prescriptions and product verification learned record keeping for compounding ingredients batch and patient specific compounding worked to create optimal workflow product marketing and develop business to staff pharmacist company name － city state pharmacist with diverse experience within the company staffed at a high volume hour store and a clinic store as staff pharmacist helped to manage operations participated in drug utilization review and medication therapy management for multiple stores promoted immunizations and enjoyed patient interaction and counseling skills pharmacy operations prescription compounding and dispensing inventory control nonsterile compounded medication development business development team building patient counseling microsoft office intercom plus bestrx education and training doctor of pharmacy university of the incarnate word － city state bachelor of science economics texas am university － city state | 11 |
sr freelance designerproduct development manager summary product development managersr designer of apparel packaging and graphics responsible for delivering the fashion needs on a wide range of products ability to collaborate with the product development team to execute production create trendtheme boards color palettes and handcomputer sketch strong understanding of production as well as cost structure and technical packages ability to provide clear accurate and complete specifications for each style area of expertise strong fabric knowledge of cut n sew wovens sweaters skills adobe creative suitesillustrator photoshop indesigncc microsoft office excel word power point lotus notes outlookcad ned graphicseasy weave easy knit coloring and repeat working knowledge of u4ia and kaledo pdmplm experience sr freelance designerproduct development manager to current company name city state worked cross functionally while building and maintaining relationships with product development departments execute all product details including construction detail color form style fit graphic application trim etc worked directly with clients through out all stages of development to production worked with clients in selling and designing the interior of their homes at ballard designspottery barn kids developed packaging for multiple apparel footwear companies with tjxavery dennison designed graphic design tshirtspet wear with b positive projectpetrageous designs designed childrens apparel including sleepwear sweater sets rompers dresses for baby togsbaby fairzutano sr apparel designerproduct manager to company name city state managed and developed product development process designed artwork and graphics for specific classifications in apparel focusing on mens ladies and childrens apparel worked with product teams to build and design garments that fit into a costing structure while providing new and exciting assortments cross functional leader led all teams including merchants overseas offices management and product development to drive accountability and enroll the team in the commitment to meet the business objectives use relevant and appropriate resources to accurately determine anticipate and validate current and future trends competition retail landscape and business drivers grew childrens sweater business from business to a business in years designed unique styles in a month period of time saved 30k on print development by utilizing artwork and prints from all departments monitored production flow in accordance to the company calendar reviewed wip work in progress reports to ensure on time delivery provided accurate sketches including detailed closeups for technical designs approved submits including lab dips knit downs strike offs labelpackaging and fit for production trained and mentored team of designers and freelance contractors senior designerproduct manager to company name city state merchandised and designed the product line for childrens and juniors cut n sew and woven fabrications supervised the sourcing process to achieve the best possible cost throughout the creation process managed sourcing and ordering of fabric yardage and trim details for specific classifications each season created and utilized pdm to design sketches and specification pages attended all fittings for prototype meetings and production samples responsible for merchandising the apparel product per delivery partnered with team throughout the development cycle from initial tech pack print and fabrications to end product responsible for completing all technical line drawings keeping visual needs up to date building detailed tech packs present effectively and confidently to all levels of the organization prepares global price proposals using established tools and guidelines consulted with buyers and mmc when competitive situations arise traveled to overseas offices in asia times a year to ensure correct fabrication development and execution of production was accurate strong organizational time management communication and presentation skills managed designers created and mentored the designers pathway for growth to be promoted home textiles account manager company name city state managed development process from design to implementation home décor candles seasonal products domestics and home textiles worked with the overseas factories to sample negotiate price and package the line items for sale worked with buyers in development and offshore sourcing for seasonal programs presented and merchandised planogram with buyer for seasonal programs and end caps worked with the designers on creating bedding and window treatments tocreate a mix and match line responsible for executing key strategies for all projects while creating mood boards to aid buyers managed a team of assistants education and training bachelor of science textile design syracuse university city state skills productbrand development trendcolor sourcingnegotiation print repeattextile design technical fit knitwear expert | 16 |
senior finance assistant summary to obtain a position where i can be an asset to the company along with development of new skills highlights years experience with query access excel control d lotus notes oracle peoplesoft billing online system thrives under pressure excellent time management skills analytical customeroriented basic understanding of quicken computer proficient critical thinking financial statement analysis accomplishments assisted in the centralization of accounting to the bloomingtonnormal corporate office when multiple coworkers were out of the office i covered all of the pz01 forms that came into the mail box processing over of them and keeping the team from falling behind on them for that day receiving an on the spot award for my accomplishment i hold the record for the most premium fund account reviews to be done in day on my team completing reviews in day while still maintaining a quality score of came up with multiple ideas to make processes on our team more efficient for example sometimes we would get questions about what review materials we have received and what we still need from agents and we would have to go pull the file and locate it in the file room every time but instead i suggested we all get read only access to the tool we use to check in materials to be able to see on demand what they are missing and what we still need so no longer did we need to go track down files to complete this task experience to senior finance assistant company name city state i worked on two different teams during my employment at state farm one was suspense and the other was premium fund account review suspense processed credit card refunds processed pz01 forms that would be requested mainly from the fire division to change policy information worked control d listings to clear items that didnt match off via journal entries in oracle worked agent returns where retired or working agents owed state farm money and we had to set up payment plans or collect on that money and then clear the listing worked employee returns where employees would write bad checks at company stores or mail rooms for stamps or postage and we would have to contact those employees and collect from them took phone calls and provided remarkable customer service to everyone that called in with a question and went out of my way to try to provide an answer to each caller even if it wasnt in my expertise i would try to get them to someone directly to get there question answered instead of just transferring them along as i try my best to make every call remarkable had to complete fars financial account reconciliations on a monthly basis to make sure all the accounts you were responsible for balanced out at the end of every month via lotus notes program premium fund account review worked material check in where you would need to collect mail as well as faxes and check in the materials received from agents into the system and then file there folders to be reviewed processed agent premium fund account reviews on a daily basis for compliance problems and making sure everything they did in the office was done correctly and timely analyzed bank statements quicken bank registers and reconciliations as well as manual copies reviewed history of altered money reports and deposit to activity ratios to make sure everything matched up and that there was no money missing made sure nobody was stealing in the agent offices and if there were any discrepancies informed the agent about them assisted agents in finding or fixing reconciliation errors or balancing issues took phone calls on a daily basis providing remarkable customer service to associate in financial shared services for state farm company name city state got placed on the suspense team processing emails and completing credit card refunds for customers throughout the united states for all agents when they needed a refund and sent through a refund request form to laborerbook keeperapprentice company name city state schedule installs for customers assist plumber in installing product clean restock the work vans regularly do the accounts receivable and payable in the office finish invoices and mail them out to customers to laboreryard worker company name city state anything asked of me by the yard supervisor running heavy machineryimplements to complete certain tasks random labor intensive tasks such as shovelingrakingdigging to floor installer company name city state clean and load truck with product remove old product from the floor install new product on to the floor be as clean organized and courteous as can be on each and every job education high school diploma bloomington high school city state general studies heartland community college city state year of college completed fundamentals of accounting course completed through state farm skills fast learner organizational skills very efficient minded problem solver fast learner very adaptable team oriented | 15 |
adventure run coordinator career focus i am a fitness enthusiast and enjoy living a healthy and active lifestyle i currently oversee and coordinate many aspects of events in the running community which has made me efficient a quick problem solver and very attentive to a customers needs or concerns core qualifications time efficient encouraging organized active selfmotivated energetic hard worker goal oriented education and training bachelor of arts psychology sociology may arizona state university － city state united states gpa gpa gpa gpa minorsociology interests being active in the community setting fitness and running oriented goals and achieving them i signed up for a full ironman in arizona in and successfully completed it in november i enjoy running long distances cycling hiking swimming and anything outdoors or that involves being active i also enjoy helping others through charity projects events and fundraising skills have experience working on multiple different pos systems microsoft excel and other organization sites used for scheduling also very experienced with gdrive and all its applications i am a quick and efficient problem solver when hit with an issue whether it being working under a short time frame or scheduling and unexpected issues that arise managing and communicating with others not only staff members with information but also leading a team on a regular basis high and motivating energy when working with others but able to adjust is to an appropriate level accomplishments finishing ironman arizona miles not work related but trained roughly hours a week while upholding great performance at work it required excellent time management skills relentless drive and motivation from within adventure run coordinatorhosted free community monthly runs ranging from to two different locations motivated them and marketed the event to increase by over two years with of the participants being brand new also managed and communicated with staff and volunteers details and tasks throughout event girls on the run coach fallspring of leading and teaching young girls life skills through running girls at age of team in training captain spring motivating other runners and walkers on the team as they trained and reached their goal of running a marathon via in person email and while out running participants work experience adventure run coordinator january to current company name － city state adventure run is a free monthly fun runproduced and owned by road runner sports i am the coordinator for two of them the two available inarizona the duties and commitments areat large variety as a representativeand coordinator for the program i am in charge of permitting for the event andcharity beer garden some levels of sponsorship and vendors securing local vendors and sponsors as wellas locations for post run celebrations along with these responsibilities i am in charge of setup and teardown i am on the mic during the eventof about people manage up to volunteers at a time during the event andeffectively schedule them and communicate details and important facts with thestaff other additional responsibilitiesare promoting the event to the surrounding running and fitness community i am required to be time efficient extremelyorganized and prepped along with the ability to be flexible and overcomeunexpected obstacles such as weather changes cancellations people running lateand being short staffed all while remaining calm and high energetic grassroots marketing representative may to current company name － city state as a grassroots marketing representative i havea mixture of duties and responsibilities i am the community outlet for both arizona stores and am in charge of bookinggroup runs clinics for local teams and packet pick ups for races i reach out to local gyms and communityvendors charity partners that could have potential partnerships with roadrunner sports and figure out the best fit for both parties i also am in charge of managing my ownschedule and both arizonas stores event calendars as well as a budget for thestores events cash wrap october to may company name － city state help customers new runners and old find thebest items to fit their needs alsomake recommendations and answer any questions in regards to the customersrunning multitask while checkingcustomers out answering phone questions and in person operations january to september company name － city state greet and check all members of gym in afteropening up the facility alone i alsoanswer all incoming calls and either help assist with their concerns andquestions or direct them to another associate i sign in and ring up guests make appointments for a variety ofservices and cancel and renew memberships this requires me to be very successful at multitasking and aleader i must always be on time andhave a positive upbeat attitude and always am required to think of the customerfirst as it being a company thatportrays healthy lifestyles as an employee of the company are preferred tomaintain one as well through physical activity at the facility thus i amknowledgeable and passionate about it as well as well as work hours a week in the childcare with children from theage of months to years old front desk fitness attendant april to january company name － city state duringthe summer kids camp i work as an advisor where i plan daily team andindividual activities help with lunch process and swim sessions oversee thechildrens participation and interact with them asa sports club team member i make promotional calls for the member salesdepartment monitor nursery and monitor pool in july i work the dsl swim championships where i am required tosupport facility needs for each team direct spectators to appropriate areasmaintain a clean safe event site and answer general questions working with people oneonone and thegeneral public is second nature in this environment as i consistently addressdifferent questions and problems regularly asan attendant i work the front desk of the fitness center and monitor membersuse of gym other duties include keeping equipment and fitness weight roomand towels clean and orderly assist members with other questions that arefrequently asked make smoothies work snack bar conduct sales in sportsshop | 7 |
sexual assault crisis counselor victim advocate core qualifications microsoft office and general computer skills education august master of social work fordham university － city may bachelor of arts social services quinnipiac university － state social services may associate of science human services naugatuck valley cc － state human services experience to current sexual assault crisis counselor victim advocate company name － city state one on one trauma informed crisis counseling to clients with an emphasis on empowerment provide advocacy and accompaniment for clients at the hospital police and court level provide support and counseling to family members and friends of victims community outreach facilitates multiple support groups to men and women at various community agencies legislative advocacy committee liaison attend multiple community meetings roundtables committees teams to clinical social work intern company name － city state visited clients in their homes nursing facilities and hospital setting maintained a caseload of clients provided psychsocial initial and updated assessments developed care plans for clients and their families coordinated community services for clients and their families community educator intern company name － city state facilitated educational training in the community on domestic violence and sexual assault to supervisor company name － city state train and supervise employees and new supervisors social work intern company name － city state developed and implemented curriculum on issues of domestic violence sexual assault and selfesteem for male and female support groups skills active listening curriculum development group facilitation crisis counseling | 4 |
director of business development summary selfstarting business development expert with years as a top sales performer in various markets highly motivated and comfortable with new ideas innovative products corporate sales and startup environments highlights established track record of exceptional sales results excellent communication skills compelling leadership skills resultsoriented selfstarter exceptional multitasker in depth knowledge of sales process processdriven experience director of business development to current company name city state increased sales revenue for software products in the blood banking industry managed budget forecasting goal setting and performance reporting for all accountsidentified strategic partnerships and gathered market information to gain a competitive advantagedelivered performance updates quarterly business reviews and planning meetingsnegotiated rates to cut costs and benefit corporate partnershipsidentified coordinated and participated in client relationshipbuilding activities and meetingsdeveloped growth plans by identifying key clients key targets and priority service lines director of business development to current company name city state achieved of quota within the first year for sales of custom software development servicescold and warm called new and existing accounts per day generated new accounts by implementing effective networking and content marketing strategies managed budget forecasting goal setting and performance reporting for all accounts identified strategic partnerships and gathered market information to gain a competitive advantage delivered performance updates quarterly business reviews and planning meetings director of business development to current company name city state executed industry validation of new product idea conducted product management for ui and front end development of new online marketplace developed marketing and sales strategy for onboarding suppliers and buyers director of sales operations and business development to company name city state implemented processes and procedures for sales project management and marketing for uiux service company developed strategic partnerships with key corporations for distribution and referral networks created marketing and business plans for top producing realtors resulting in increase in revenue designed and implemented new business model for leading profiling firm managed development of new assessment including new user interface and crm sales director to company name city state achieved of quota within the first year as sales manager of website development company increased sales revenue by by second year managed direct reports hired and trained all sales staffgenerated monthly and annual sales reportscreated and directed sales team training and development programs regional publishing consultant to company name city state implemented strategic plan to launch ca branch of nashville based publishing company established regional awareness for regional services created presentations specific to marketing needs of potential clients developed strategic partnerships to establish referral network conducted clevel and director level presentations senior sales representative to company name city state most new customers companywide for real estate enterprise software company most revenue from new customers increased revenue by top producer increased revenue by averaged outbound calls per day shared product knowledge with customers while making personal recommendations resolved customer complaints led sales team at national conventions and regional training courses owner to company name city state grew company from home office and one truck to regional offices and trucks for food distribution business negotiated contracts for products assets and resources to drive lower operating costs leveraged sales to increase quality and bulk pricing of products recruited hired and trained sales staff provided customer support and ran service calls branch manager to company name city state increased monthly sales by by implementing strategies to develop and expand existing customer base maintained fleet of delivery trucks recruited and hired to ensure all salesdelivery vehicles were generating revenue created and performed sales training programs for new and current sales staff managed store inventory and reduced waste by education masters of business administration business strategy western governors university city state usa bachelors of science business management university of phoenix city state usa biologypremedicine oklahoma baptist university city state usa skills new business development sales management ms office suite salesforce crm | 5 |
senior technical designer summary product developertechnical designer with strengths in apparel handbags and jewelry i have an extensive knowledge of materials manufacturing and quality assurance dynamic product engineer highly skilled in creative problem solving with exceptional collaborative and interpersonal skills who illustrates sophisticated expertise in a variety of innovative approaches to design prototype and test creative products services and experiences i thrive working within a team environment and i have extensive experience working in partnership with domestic and international teams skills adobe cs6 adobe illustrator flex plm grovesite webpdm microsoft word excel optitex garment specs and sketches fit assessment product development technical direction line and product review flat pattern making and corrections garment construction draping accomplishments events and networking pillar lead on the lgbta business council participant in bullseyecrowd an innovation execution platform to develop a place where anyone at target can share their ideas and get access to the resources to turn their ideas into realityto provide new market potential for target experience senior technical designer to current company name city state senior technical designer to company name city state responsible for product creation and communication from design handoff to production for swat td for childrens apparel as well as womens jewelry and handbags intermittently as needed tech pack creation and revision throughout the product development process meeting calendar dates and communicating with agents and manufacturers creation of samples from a sketch while maintaining the integrity of the design concept provide technical solution support relevant to design ensure products are engineered to cost standards and negotiated through order placement provide technical direction internally and externally on corrective actions needed to bring samples to brand standards utilize written comments sketches or photos as needed to communicate share information cross divisionally to ensure continuous implementation of best practices execute placement of adopted styles in accordance with the sourcing strategy responsible for calendar creation and managing milestone dates to achieve ontime delivery establish strong collaborative relationships with crossfunctional divisional teams manage work in progress tracking and reporting for product development identify efficiencies within my brandcategory to support ctm initiative creation of product standards as well as good better best costing grids for product categories that i have owned manage team of associate technical designer and product development coordinator assisted direct reports in career development as well as technical development at a product category level technical designer ii to company name city state responsible for product creation and communication from design handoff to production for shaun white boys apparel and girls and boys accessories tech pack creation and revision throughout the product development process meeting calendar dates andcommunicating with agents and manufacturers creation of samples from a sketch while maintaining the integrity of the design concept provide technical solution support relevant to design ensure products are engineered to cost standards and negotiate through order placement execute placement of adopted styles in accordance with the sourcing strategy responsible for calendar milestone dates to achieve ontime delivery establish strong collaborative relationships with crossfunctional divisional teams manage work in progress tracking and reporting for product development creation of product standards for product categories that i have owned technical designer i to company name city state responsible for product creation and communication from design handoff to production for girls woven bottoms and outerwear categories tech pack creation and revision throughout the product development process meeting calendar dates and communicating with agents and manufacturers creation of samples from a sketch while maintaining the integrity of the design concept provide technical solution support relevant to design execute placement of adopted styles in accordance with the sourcing strategy responsible for calendar milestone dates to achieve ontime delivery establish strong collaborative relationships with crossfunctional divisional teams associate technical designer to company name city state worked on graphic tees for all abercrombie brand product categories worked independently in illustrator and plm systems to create high quality tech packs and comments at all fit stages measured and evaluated samples for fit sessions to ensure onbody standards were met collaborated with merchant and design teams to create and distribute tech packs to vendor partners critically reviewed samples for issues and worked with vendor partners to establish production friendly constructions manipulated garments in fit sessions to reflect style direction based on design and merchant feedback adjusted and made pattern corrections based on garment updates coming out of fit sessions applied grading to patterns and evaluated graded nests for production to ensure visual and fit accuracy between all sizes education and training bachelor of science business university of central missouri city state usa business skills adobe adobe illustrator balance concept costing delivery direction functional graphic illustrator managing market excel microsoft word plm product development develop product progress quality quality assurance reporting sketching sourcing strategy strategy tops written | 1 |
digital marketing coordinator skills professional summary digital marketing coordinator skilled in leveraging the power of blogs online communities and social media platforms to increase brand awareness and boost brand loyalty seo optimization expert adept at creating highlytargeted web content that drives inbound traffic core qualifications strategic media placement creative content media relations special events planning years customer service sales experience wordpress google analytics adwords certified adobe photoshop budget planning reports generation and analysis seo sem experience digital marketing coordinator to current city state identified developed and evaluated marketing strategies based on knowledge of company objectives and market trends managed all social media programs including online reputation blogs and social networking planned and managed monthly budgets developed marketing strategies and campaigns each month maintained and updated websites increased following by over sales customer service representative to company name city state described use and operation of merchandise to customers received andprocessed cash and credit payments for instore purchases exceeded targetedsales goals by placed special merchandise orders for customers sharedproduct knowledge with customers while making personal recommendations worked as a team member to provide the highest level of service tocustomers to company name city state achieved high sales percentage with consultative valuefocused customer service approach earned top seller for four consecutive times worked as a team member performing cashier duties product assistance and cleaning expressed appreciation and invited customers to return to the store education and training bachelor of arts communications cinema arts communications english and journalism vanguard university city state usa communications cinema arts communications english and journalism advanced coursework in public relations wrote and proofread many articles pressreleases and scripts produced several studentfilms best film academic achievement award skills adobe photoshop approach budget planning budgets cashier content credit customer service special events google analytics marketing strategies market trends marketing media placement media relations networking optimization pressreleases public relations sales experience sales scripts social media platforms strategic web content websites articles | 12 |
information technology help desk specialist highlights microsoft windows operating systems me xp and windows along with expert knowledge in several other applications such as microsoft active directory microsoft works microsoft office and microsoft outlook sap crm erp oracle jd edwards remedy great plains peoplesoft sharepoint avaya blue pumpkin verint novell vdi platforms and cognos business process improvement costbenefit analysis forecasting and planning advanced excel modeling business systems analysis sap business requirements matrixes project management superb communication skills advanced problem solving abilities critical thinking decisive experience information technology help desk specialist august to current company name － city state diagnose and resolve technical hardware and software issues for incoming phone calls and emails while ensuring detailed documentation on all activity and communication with customers regarding their issue display the ability to understand and communicate complex and technical information clearly and concisely demonstrate proficiency in product knowledge and call handling skills maintain accurate customer records process changes display the ability to work in a fast paced environment providing efficient productivity while simultaneously providing superior quality service research questions using available information resources and advise user on appropriate action log all help desk interactions identify and escalate situations requiring urgent attention track and route problems and requests and document resolutions maintain ticketing system and route all tickets to appropriate parties quality assurance it analyst september to january company name － city state display working ability to organize and follow complex and detailed technical procedures responsible for establishing and implementing quality assurance and compliance processes for the it organization by defining documenting measuring analyzing and improving processes serve as process owner for documentrecord control correctivepreventive action internal auditing and kpi tracking display consistent project management and team leadership skills display advanced microsoft excel utilization skills to create extensive graphs and charts pivot tables vlook ups and extensive complex formula familiarity train and mentor others in the use of quality tools and statistical methods for problem solving and decision making extract raw data from varied sources and transform into useful summary charts graphs and reports and use data to identify trends to improve performance and produce weekly power point presentation for upper management team reflecting group productivity on a daily weekly monthly and quarterly breakdown establishes metrics to measure deployment of new project or process solutions document measurement approaches and key findings and variability in results work with production and development teams to implement new methodologies into reporting solutions consults with information technology and business leaders on the development and implementation of strategic business solutions through research audit and analysis of data andor business process display ability to successfully work and interact with all levels of management business operations analyst metrics analyst department administrative support supply chain assistant september to january company name － city state responsible for providing accurate and detailed reporting to executive management daily monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations importing and exporting data from sap and sharepoint and manipulating and compiling data to create weekly power point presentation for executive management team measurements include shipments order cycle time aged orders inventory forecasting etc display advanced microsoft excel utilization skills to create extensive graphs and charts pivot tables vlook ups and extensive complex formula familiarity implement changes and create effective metric management tools and maintain databases such as sap and share point and provide training to team on utilization of new tools support the department by providing standard daily monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations work with other business organizations and vendors to resolve any data or system issues provide visibility to department metrics by maintaining current information on hps internal site produce weekly power point presentation for upper management team reflecting group productivity on a daily weekly monthly and quarterly breakdown display the ability to understand and communicate complex and technical information clearly and concisely assist buyers in procurementsupply chain duties updating and ensuring all inventory accurately built loaded in stock and up to date in database as required for forecasting and projected orders assist with creating confirming and maintaining purchase orders and invoices responsible for assisting to ensure all daily inventory efforts are met including adjustments approvals reservations transportation and distribution monitor and resolve any shipping and logistic issues in transporting inventory act as administrative support to department manager effectively organize and coordinate department meetings daily maintain and order department supplies calendar maintenance for department management preparingediting presentations for management andor compiling data for reports making travel arrangements as needed for management and prospective clientsvendors customer service professional march to august company name － city state answers incoming customer telephone calls in a courteous and professional manner responds to and investigates customer inquiries concerns orders and issues received via phone fax email shell source and edi in a timely and courteous manner responsible for entering orders and resolving customer issues for many different products using the sapcrm and remedy tool researches and resolves customer complaints andor ordering issues and determines effective method of distribution to satisfy customer needs assign escalate and notify appropriate agentsmanagers of customer issues to ensure fast and effective support delivery and resolutions using remedy maintain relationship with sales team customers and manufacturing and suppliers education bba business administration sam houston state university － city state usa skills active directory administrative support attention to detail auditing avaya business process business solutions charts cognos hardware crm clients customer service databases database decision making delivery documentation editing edi email erp executive management fast fax forecasting graphs great plains help desk hp information technology inventory jd edwards team leadership meetings mentor microsoft excel microsoft office microsoft outlook power point windows microsoft windows microsoft works novell operating systems oracle peoplesoft presentations problem solving processes procurement project management quality quality assurance reporting research sales sap shell shipping strategic supply chain tables telephone phone transportation travel arrangements | 2 |
extension methodologist profile selfmotivated honest competent innovative and easily adapt to new ideas the knowledge and experience i have evidently accumulated through my academics at various levels of my university education and practical arenas have made me a versatile quickly trainable innovative and result oriented person capable of working under minimum supervision but yielding good results i can work with different groups of people of different back grounds but giving excellent results highlights well acquainted with microsoft word excel and powerpoint together with other internet and computer basics i have knowledge of analyzing data using statistical package for social scientists spss software having worked on various researches i have the knowledge and skills required in conducting researches this includes skills in designing data capturing sheets capturing data in the targeted field as well as analyzing such data leading the interpretation of the findings i also have excellent report witting skills experience company name － city state extension methodologist working for the government of the republic of zambia grz in the ministry of agriculture and livestock as an extension methodologist the position which is the center for extension service coordination in the ministry of agriculture and livestock under the department of agriculture at district level as extension methodologist i am involved in linking the governments extension officers to various stakeholdersorganizations involved in agriculture extension as a way of improving agricultural extension service provision in the district under extension methodologist monitoring and evaluation for the department targeting supervision of the agricultural extension officers is conducted in a quest to improve service delivery to the farmers while working in this position the interaction with other organizations has further enhanced my skills of collaborating with partners as a way of improving the lives of the people as an extension methodologist i have participated actively in implementing agricultural projects run by some ngos through the ministry of agriculture e g harvest plus in promoting vitamin arich orange maize in eastern province company name － city state research assistant worked as research assistant at plan zambia on staff workforce plan research the scope of work that was conducted has now assisted the organization in identifying and rectifying the gaps in its workforce team in order to improve its efficiency while undertaking the duties as research assistant experience in handling of some statistical packages like spss was amassed company name － city state policy and research analyst intern worked as an intern at agricultural consultative forum acf under research and policy section working under this section i was exposed to different agricultural organization and this created so much diverse views about zambias agricultural sector with acf i participated in analysis and evaluation of various agricultural policies in line with how they affect zambian agricultural sector this includes the manner in which farming input distribution is handled and how it can be made efficient an activity which led to development of electronic voucher system of distributing farming inputs to the peasant farmers which is yet to be implemented by the zambian government the production of policy briefs had a significant impact in building my strong analytical skills which are always desirable by any institution as it leads to efficiency in operations company name － city state research assistant worked as an enumerator in the conservation farming phase research survey organized by the conservation farming unity cfu in conjunction with the independent management consultancy services imcs during the monitoring of the progress and impact of conservation farming in zambia in these surveys i perfected my skills in conservation farming as i practically evaluated the skills of the local farmers in conservation farming the interaction with rural small scale farmers helped in building my strong understanding of the challenges that are hindering our small scale farmers from increasing their production company name － city state principal investigator participated in the evaluation of acidulated rock phosphate as a source of phosphorous in broiler rations under the supervision of dr daura at the university of zambia under this program chickens were reared under feed formulated using rock phosphate and compared with those under commercial feed both the ones under commercial feed and those under rock phosphate their body weight gains and carcases were analyzed and compared statistically education the universty of zambia － city state zambia bachelors degree agriculture bachelor of agricultural sciences animal science major samfya secondary school － city state zambia bachelor of agricultural sciences general school certificate languages excellent in both spoken and written english fluent in bemba and in nyanja personal information ernest mwale mupemo co ministry of agriculture and livestock p o box petauke skills computer literacy email english government director management consulting excel powerpoint microsoft word policies progress research spss supervising supervision surveys written | 8 |
administrative coordinator summary reliable and energetic arts administrator with a master of arts in arts management a highly motivated individual with strong organizational and prioritization abilities areas of expertise include communications public relations marketing event planning and outreach highlights ➢ good written communication skills working knowledge of wordpress and photoshop pr and marketing experience fundraising familiarity with microsoft office and social media experience with banner patriot web 25live and eva purchasing systems event planning experience experience administrative coordinator to current company name city state ➢developed and implemented new scheduling system for special events portfolio reviews and advising through acuity scheduling to replace cumbersome phone appointments manage front line communication between students faculty and administration prepares written communication for prospective and current student admittance assist with prmarketing with cvpa academic affairs and admissions offices as well as outreach initiatives serve as liaison for marketing school of art portfolio review day and open house events to the community and local high schools websites management ie edits and updates schedules and coordinates school of art advisory council meetings manage portfolio review process communication flow between prospective students admissions and school of art staff and administration administers and collates information generated throughout the portfolio and recruitment process coordinateschedule for special departmental events along with other staff responsible for knowledge of all school of arts programs and degree specifications departmental email communications processing curricular paperwork preparing syllabus for web publication departmental tours portfolio review coordination liaison between soa and admissions on portfolio reviews developed electronic tracking system for portfolio reviews production coordinator to company name city state ➢manage center for the arts internal production calendar provide continuous data maintenanceentry in r scheduling system internalexternal performances and scheduled rigging maintenance to reflect consistency between performance calendars rental recaps track labor hours for ft staff and overhire coordinate hiring ushers and stage hands for events managed hr duties to include time sheet entry background checks hiring employees terminating employees payroll modification union payroll secure specific performance equipment ie rigging equipment co2 etc for upcoming performances from external vendors assist production manager in performance logistics and assisted other production staff as needed bulk purchase orders through eva assist with gmu required training pr marketing assistant to company name city state ➢identified and conducted market research to provide logistical marketing support to the artistic director gathered promotional material for summer classes developed sponsorship package included sponsorship letters levels of sponsorship sponsorship forms etc provide pr and marketing support for artistic director assisted with developing creative summer camps and workshops fundraising development intern to company name city state ➢event management for friends of the hylton provided staff support for annual fundraising event shooting for the stars responsible for logistics of friends of the hylton center meetings special events catering and marketing materials prepare and distribute notices agendas meeting minutes attend friends of hylton center committee meetings assemble donor kits and presentation materials for events process donations and prepare acknowledgment letters and other correspondence logistics of donor and volunteer cultivation education master of arts arts management george mason university college of visual and performing arts fairfax city state us george mason university college of visual and performing arts fairfax va ma arts management bachelor of arts dance recreation new mexico state university college of human performance city state us new mexico state university college of human performance dance recreation las cruces nm ba dance skills good written communication skills working knowledge of wordpress and photoshop pr and marketing experience experience in event planning familiarity with microsoft office and social media experience with banner patriot web 25live and eva purchasing systems familiarity with fundraising and development tactics | 22 |
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