compulsi0n/heart-failure-audio · Datasets at Hugging Face

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For English, please press.	3.103	9.654	12.757	train
Please be advised, effective November eighteenth, two thousand and twenty-three, the hours of operations for home care nonclinical matters will be changing to AM	10.14	12.777	22.917	train
to PM, seven days a week, including holidays. For clinical matters, the hours of operations will remain the same. We value your opinion and want to deliver a great experience when you call us. Would you be willing to take a brief survey at the end of this call? Press one for yes or two for no.	19.827999	23.200001	43.028	train
If you are a patient or calling about a patient, please press one. To comply with federal privacy regulations, we will ask you to verify some personal information. Good morning. Thank you for calling [ORG]. My name is [PERSON]. Who do I have the pleasure of speaking with? Hi, [PERSON]. This is [PERSON]: Hi. Health Plans. How are you?	22.9	45.356998	68.257004	train
I'm doing well, [PERSON]. How about yourself? I'm okay. Thank you. Mm-hmm. So [PERSON], I have a member's daughter on the line. She says Mm-hmm. that she's upset. She says her dad was discharged from the hospital. He they were told that a visiting nurse would come to assess his needs and order medical supplies and things like that. She did mention a [charge?] nurse, um, but she says she has not heard from anyone.	24.84	68.931999	93.772003	train
Um, she says that there's things that he needs, um, and she's upset because she's just that her dad is weak, and he needs things and no one has called and no one has been to the home. Okay. Uh, I'm sorry that has happened. I can, uh, look into the case. No call, no visit. Um, what is the caller's name, or do you wanna send me the consumer request?	23.556999	94.008003	117.565002	train
Sure. The Mm-hmm. it's the daughter. Her name is [PERSON]. Uh-huh, okay. Uh, my name is [PERSON] with a V V-A-N. [PERSON]? Okay. [PERSON]. I did I found it, okay. Um, her callback number is, uh, nine hundred and seventeen [PERSON]. six hundred and ninety-seven-five thousand, two hundred	23.743	118.038002	141.781006	train
and ninety-eight. Terrific. Patient [PERSON], right? DeLisa, yes, and she verified [ORG]. And great, okay. Uh, I can take [PERSON]? yes, Judy's Okay. call whenever you're ready. Okay. Thank you, [PERSON]. I appreciate your help. Sure, absolutely. One moment. [PERSON]? Hello?	22.613001	143.332993	165.945999	train
Hi. I do have [PERSON] on the other line, and he's gonna be able to assist you going forward, okay? Thank you. You're welcome. Thank you for calling [ORG]. Both of you are	10.311	166.417999	176.729004	train
This is [PERSON].	6.597	6.66	13.257	train
Who do I have a pleasure to speak to today?	2.477	13.283	15.76	train
[PERSON] is this Julius?	2.502	15.785	18.287001	train
You said [PERSON]?	2.982	20.992001	23.974001	train
Uh, some [ORG] in [PHONE] call and leave a message for me to speak	3.917	24	27.917	train
to any some agent or something. My name is [inaudible]. I can spell it. [crosstalk] My date of birth is August twenty-sixth, one thousand, nine hundred and forty-five. My address is eighty-nine-thirteen, one thousand, eight hundred and forty-three,	20.655001	29.208	49.862999	train
[GPE], [GPE], [ZIP]. My telephone number is [PHONE]. Okay. And you said you're returning a call? Uh, uh, there was two people called me. And, uh, I wasn't home. I was doing my prayers and my, my wife took the message. But now when I am calling, all these numbers are,	24.452	50.655998	75.108002	train
like, [GPE]. I suspected something with [ORG]. Something is wrong along the line with all these different numbers and every time you call, "Not available, not so-to-so," not nothing. I'm, I'm very much regrettable that I'm in this company, but I, I, I have to go through what I'm going through. And but, um,	24.249001	76.053001	100.302002	train
now I'm calling is not [PERSON]. I'm speaking to someone else. Okay. [PERSON]: Really sorry to hear that. Really sorry to hear that. Um, so y someone called you and you, you know, you just want to know who it is, basically, right? Someone called me. Let me give you. One of them called me from [PHONE]	24.266001	101.432999	125.698997	train
nine hundred and fifty-seven. I told you, my wife took the message. I was in my prayers. Later in the day, I was maybe doing something. One Julius call from [PHONE]. And	21.989	126.593002	148.582001	train
tell me I must call. I will get it get through. Calling them number, nobody exists things like that. Anyhow, I call [GPE]. I call my doctor to see if they get anything from them. I-i-it so my opinion, and I've been a diabetic for all years,	21.903999	149.171997	171.076004	train
this nonsense what they're doing with me is not right. And they said that I am using a [ORG] testing strip. You got me, sir? Yeah. I got you. Hello? And from the different years, I use CVS. I use [ORG]. I use different, um, my	24.655001	172.087997	196.742996	train
place where I pick up my prescriptions in [ORG]. You got me? Yeah. Um Okay. Now they have their vendor. And their vendor from last year has been giving me one of the hardest times a person can get in their lives. Instead of the simplest time	24.047001	197.097	221.143997	train
that when a guy joins you, he joins for betterment. Am I right? That's correct. Yeah. Okay. So whatever problem I had last year, it, it is a calling back starting January this year for them to give me the same thing that I was refusing last year when I refused last year for	24.351	221.701004	246.052002	train
because I need my [ORG] testing strip. That's all. And the commotion that I went through these two weeks, I don't think I need that. And then we are Hindu people. We keep principles. We keep our principles. We don't d do nonsense. So	24.063999	246.929001	270.993011	train
I said I leave the matter like that, and I was doing my prayers, and these people call whenever I'm calling [PERSON] when I'm calling, no, I'm not getting through with none of them. So I don't know where they are or what they're doing. What, what, what should I do? And or what must I	22.798	272.545013	295.342987	train
I don't know what records they got from me there. But I know that [PERSON] whatever th they want to go with they [PERSON] for them. The Guru for all those people that I speak in the in the [inaudible], they, they bend their minds that, um, whatever [ORG] tell them,	22.613001	296.018005	318.631012	train
that my strip wouldn't be making back in the old world. And it caused me to go to different, different pharmacy to find out if protocol if that is gonna happen. And the people laughing at me, they say, "Who is telling you this nonsense, man? Who is telling you this?" Because they want to do what they want to	23.49	319.997986	343.488007	train
You got me? I'm explaining myself explicitly clear. No, I understand. You I'm, I'm not I'm not I I'm not really with the total department, so I'm not really familiar with prescription issues. But, um, let me see I'm just looking to see if I can find Oh, my God. who was trying to call	19.389999	344.247009	363.636993	train
Uh, I don't know. What type of issues do you have? There's so much people. Boy, if you see the people names that I mark that I spoke to from these two weeks, it's unbelievable. Unbelievable. Just to just to confirm, um, here. Um Yeah. Um, you're calling about the re the remote patient monitoring?	21.667	364.160004	385.826996	train
No, I don't want no remote. I don't want to know this. I just want my testing strip. I have my machine and everything. I don't want what they said and give me yesterday. I told the girl that before I did my prayers. I told her what I receive. I don't want it. I got it in a box and they can come pick it up. I'm not but, but I'm not I'm leaving the insurance.	24.721001	387.127014	411.847992	train
Then these people call and tell me these things that they're gonna get it for me. And now they say they send requests, uh, to my doctor. And I need no request. It's what I am using. That is what I'm supposed to be getting. What if they're saying or [PERSON] whatever they want to hear. Uh, my doctor is not stupid. I don't think so.	24.367001	413.316986	437.68399	train
And I'm not saying the people in [GPE] stupid, but, um, they want to go with a [PERSON] company, a company who they believes in. And the company is not making back that strip and all these things. So you haven't gotten the test strips from [ORG]? 'Cause you we you were approved for them already.	24.385	439.421997	463.807007	train
Who? The, the test strips you're referring to, you already got them from y-you already were approved. We approved it. So I'm asking if you got the test strips already from [ORG]. [PERSON] send me. That's why, again, I got to go do this nonsense. I don't want to. [ORG] will never send me the right thing because [ORG] sends	21.549	464.29599	485.845001	train
they're not carrying the [ORG] and they're telling the people in the world that [ORG] is not making. So what you said you see, I receive a machine, right? Pay, pay attention to what I'm talking. I receive a machine and six boxes, testing strip. Right?	24.57	486.402008	510.971985	train
It's, it's marked from script thing. And there is no [ORG]. There is no pen. I, I, I come, make complaints with the asset, and I don't even want to use it. They can come and pick it up, but that I need [ORG]. I'm sim I'm simply making,	23.811001	512.338989	536.150024	train
uh, how do I tell them that I did I didn't want what they're gonna send. And they still insist on sending it. They send a machine and six boxes, fifty each of their testing strip. Uh, the name you [PERSON] I tell you put up in the box. [inaudible] nonsense, like, and it's not gonna work for me.	23.573999	536.554993	560.129028	train
I am a [ORG] person. I explain all of that. That's the reason why I got these two calls from, from the two hundred and twelve or this number. This two but now when I'm calling, nobody's answering. And one body is telling me the extension is wrong. The extension is Whe-when, when did you get the call? When did you get the	24.84	560.533997	585.374023	train
What date? I told you. I'm not gonna repeat myself. Yes. I get the strips, like, because it came in the evening of, uh, Tuesday, and I, uh, opened Wednesday. And I call and tell them, "You all are doing this honor to me.	23.440001	585.862976	609.302979	train
You are not honoring me. You're doing what you all wanted to do. And I told you you're not gonna work." And I [GPE] they sent the machine there. It's some one it's a machine and six boxes. People don't test like that. People got to get a thing named [PERSON]. They have to get a pen.	21.025999	609.724976	630.750977	train
Nothing like that came. I got it how they sent it to me. I put it in a bag. Do you understand that part? Sorry? Uh, no. No. I'm trying I'm trying to figure out the, the issue. Um. No, you're not understanding the part. The part you asked me if I received the script that they order.	19.440001	631.89801	651.338013	train
No. The [GPE] so y-you called about an issue you called about, um, missed calls, right? You're returning the call. So I'm asking you when did you get the call? What date did they try to call you? Yesterday. Yesterday. Yesterday is what, date, yeah, twenty-fourth. Okay. The call was [I call them?]. the call was about	20.537001	653.093018	673.630005	train
a remote patient monitoring. It's, it's, it's, it's for an item. So they needed to call you to let you know that they need a prescription for it. I, I, I, you know, hmm, I'm a member. I'm telling you, I'm forty-five something. I'm seventy-nine-year-old. I'm forty-five years in diabetic. I w I repeat myself. And if you don't know about these protocols, do like the rest of people you don't know.	24.25	674.187012	698.437012	train
That, that, you know, because I'm not gonna go there. I said I have problems with the care team and all of them people who is dealing with [ORG] that they're gonna send the wrong things that they did with me last year.	20.823999	699.448975	720.27301	train
But I still renew my contract with [ORG]. And it's the same thing they're doing. And they send machine to me and send six box of strip. And they didn't send [ORG], and they didn't send this. That is beside the point. That is beside the point.	20.587	722.281006	742.867981	train
I had different conversations with different care team people, and they tell me they're gonna send to my doctor for me to get my [ORG], right? And now I, I spoke to one of them this morning and he said, or she said, "Let me call Dr. [PERSON]." They recommend	23.861	745.653015	769.513977	train
on the twenty-twond, let him I called Dr. [PERSON]. He didn't receive it. I'm gonna call back Dr. [PERSON], which is my primary doctor. I but it doesn't have nothing to do with that. Just they knowing that I'm using [ORG] and I'm picking it up at [ORG]. And then that's	21.955	769.901978	791.856995	train
My doctor when he order, he order all my three months apply one day. I go and I pick it up at [ORG]. Or if I want to go to CVS, I go to CVS and I pick it up, so [foreign]. Yes.	23.878	792.632996	816.510986	train
So, so that's where it is so far, sir. Right. So let me see if they send a letter to the doctor for the prescription. Hold on. They said they sent it twenty-twond. I re I repeated my doctor just now. They respond fast, I think. [As	21.01	817.151978	838.161987	train
So they, they sent the fax to the doctor? The doctor, um How will I know if they send the fax to you know I'm, I'm, I'm te I'm telling you that they sent one over to the to the doctor to request the, the prescription for the, the, the [ORG], the patient mon monitoring, remote patient monitoring. So once we get it, they're gonna process it. That's why they tried to call you	23.945	840.97998	864.924988	train
All right? Yes. But, but as I said, that I receive wrong things that I'm not gonna use. And I told him [PERSON]: the [inaudible], but they didn't reply to that. That is there. Is that, uh, is that about the strips? Is that for the you're talking about the strips? Is that about what they're doing? As I told you, God, my	22.899	865.802979	888.702026	train
I receive a machine, one machine, one machine, and six boxes of testing strips without no [ORG], without no pen. And I call and tell them what they are doing with me? I don't like it. But, that [inaudible], and they realize they're not doing anything good for me.	23	888.921997	911.921997	train
And they try to get they try to get, um. So let me see what good will help me. I, I because a lot of people aren't speaking like they don't know insurance. And I I've been in this thing now. I was an insurance agent in [GPE]. I used to sell insurance. I know all	23.389	912.715027	936.104004	train
you got the rules. You got a loan and all these things. But when I speak to these some of these people, they don't know. And they bend their mind that [ORG] is one of the best gurus in the world. And that's what it is. So but let's see. Let me check back with my doctor to see what	23.202999	936.390991	959.593994	train
All right. Have a nice day. Yeah. All right. Do you do have have any Yeah. other questions before you go? Hello? Hello? Yes, sir. Are you hearing me? Hello? Yeah. Do you have any other questions before you go? No. That's the only s problem I have, that I am not getting my right testing strip and, uh, too much a different answer and too much a different	23.844	961.653015	985.497009	train
version from I also spoke to [GPE]. I have no not, not against these people, vendors. But give me what I got to give me. And don't tell me the strip is not making back in no part of the world. I'm wasting my time going to Global, going to [GPE], going to my [ORG]	23.945	986.10498	1,010.049988	train
going to another pharmacy, and speaking to the people that [mistake?] if I want to buy, um, um, um, [ORG] strips, can I get they said, "Yes, there is no problem. There's no problem." "What is your problem?" I said, "Uh, my problem is [ORG] has a guru by the name of	24.705	1,010.52301	1,035.228027	train
And [ORG] is telling them all these lies and they're trying to put to this [ORG] to this old man. And, and giving me a hard time. That it happened last year when, and the same thing I had to go through. But one, Mr. [PERSON] sett uh, settled that matter. And he said, "You're gonna get here." And I ha and I had it. But	24.872999	1,035.650024	1,060.522949	train
why come just this January here? Now, when I'm supposed to be peaceful, I am this sort of disruption. It makes no sense. But at the same time, I'm gonna call Dr. [PERSON]. You cannot do anything else [crosstalk]. for me because this is this I hope there is no other problem to solve when, when this finished because	23.186001	1,061.030029	1,084.215942	train
when I signed up with them and the girl over the phone, they always sign over the phone. They don't come to your house. I make my statement that all protocols of two thousand and twenty-three must remain the same. And I sign in and I join back [GPE]. And the first thing, January, you're going back to the same scenario. If you check my	24.705	1,084.807007	1,109.511963	train
that happened last year, and it's occurring now and, and I don't want it to occur. I'm trying to stop it right away. So I'm going to call and ask my doctor if you receive any information on the twenty-seventh [crosstalk] Perfect. Perfect. Mm-hmm. And I don't know whether what get approval of that. That doctor is a master. He's an excellent	22.545	1,109.730957	1,132.276001	train
And he when he I call him, he order what I want right away. Yeah, it's just that we need the prescription on file. Once it's on file, they'll be able to [process it?]. So I don't know what prescription you're all going to need. I'm going to tell them you all need a prescription for me to get my, my [ORG]. So that because what you're telling me, that's what you want me to tell my doctor. Like, he that's stupid, man. So what I'm gonna tell him	22.849001	1,133.08606	1,155.935059	train
he's one of the greatest doctor you have that [ORG] people need a, a, what is a prescription? That's correct. Okay. Uh, I know the prescription used to come go at the at the pharmacy. He'll say pharmacy. And then I go pick it up.	23.254	1,156.373047	1,179.626953	train
But I don't know where. Yeah, but yeah, but these people, you see what they're doing with me. So have a nice time. Same to you. Thanks for calling [ORG]. If you did opt in for the survey, feel free to stay on [crosstalk]. I and see if we can help whatever.	16.892	1,179.93103	1,196.822998	train
No problem, [ORG].	2.878	20.849001	23.726999	train
Okay, hold on. Let me put down some information. [inaudible]. Okay. Can I have your date of birth, please? September seventeenth, one thousand, nine hundred and sixty-three. Okay, thank you.	24.215	30.288	54.502998	train
And the mailing address, could you confirm it, please? Yes. [ADDRESS], Apartment threeH, [GPE], [GPE], [GPE] [ZIP]. Mm-hmm. Okay. Thank you for verifying all the information, [ORG]. Hold on. Let me check into the account. You're welcome.	19.271	56.326	75.597	train
One moment. Okay. How could I help you, [ORG]? Um, I was supposed to be receiving supplies since last Friday, um Uh-huh. medical supplies. Yes. Um, if you check in if you check into the system Uh-huh. I even spoke to somebody from [PERSON]:	24.958	83.764999	108.723	train
Yes. um, called me early today Yes. and she confirmed that they was they told her they were gonna deliver supplies Uh-huh. today. It's the end of the work business day, and I still Oh. have not received them. However, I've been promised them since last week. Oh, let me check. And I still haven't gotten them. Okay, let me uh, medical supply. Hold on. Let me see who's the	22.377001	109.195	131.572006	train
[ORG]'s the vendor for glove, [ORG], and liners and, and on the or reusable underpad. Excuse me? On the uh, [PERSON]: And underpad. The Let me see if they open now because more than . Uh, can I put you in a [inaudible] for one moment? Okay.	24.299999	137.190994	161.490997	train
Thank you. One	6.294	162.182999	168.477005	train
I just need you to give me a moment, okay?	2.429	4.132	6.561	train
Because this hold might be another two days from now.	3.999	10.818	14.817	train
I do have [PERSON] on the other line, and she's gonna be able to help you, okay?	3.59	16.705999	20.296	train
Okay. I know [inaudible] you're talking about. Oh, okay. One moment. Hi. This is [PERSON], the case manager [speaking?] ].	8.471	24.094999	32.566002	train
May I may you, uh, uh may I s ask your name again?	2.968	5.759	8.727	train
You speak so fast I could not get it.	3.191	8.748	11.939	train
[PERSON], right?	2.073	21.839001	23.912001	train
L L-A-N Uh, if you can spell it back for me. L-A L-A-N Yes, I got that. Huh? N [ORG] Are you with me?	20.705999	24.972	45.678001	train
My name is L-A-N-E-K-E. L-A-N-E-K-E, right? Yes, yes. Uh, uh, [PERSON]. Yes. I have that. Okay. How can I help you?	21.01	46.419998	67.43	train
Yes. I'm calling because this is the third person I'm talking to for the morning. And they're, they're, they're trying to make contact with, with, uh, [ORG] to transfer my case over to [ORG]. And, a-and so now they're trying to get to [ORG] to get back to me to let me know who's the coordinator and her extension, right, number,	24.975	68.037003	93.012001	train
and the name of the coordinator. And actually, now nobody could get back to me. So are you the member of [ORG]? Yes. Okay. And who am I speaking with? [PERSON]. Okay. And can you tell me your date of birth and your home address, please? My date of birth is [DATE].	23.945	94.177002	118.122002	train
My home address is [ADDRESS], Apartment oneA, [inaudible]. That's it. The zip code is And the zip code is [ZIP], [GPE], [GPE]. Is that all you need?	19.084999	120.197998	139.283005	train
And can you just give me a callback number in case we get disconnected? My callback number is [PHONE]. Thank you. Okay. So what's going on? You said Anchor is trying you need to get in contact with [ORG]? Huh? What i what's going on? How can I help you? Yes.	24.975	139.772995	164.748001	train
VNS transfer my case to [ORG]. Mm-hmm. And [ORG] is supposed to start today, right? Okay. And they didn't send no aid until now, right? Okay. So I don't have no aid. So I don't know what's going on.	17.382	165.067993	182.449997	train
So the, the, the, um, the [ORG] the, the, the, the person that I talked to just now is trying to get to [ORG] to find out who is the coordinator and her [PERSON]. the coordinator extension so I can call the coordinator and find out what's going on. But until now, they never get back to me. Since yesterday, I'm trying to do that.	24.215	183.141998	207.356995	train
[silence] So give me one moment. I'm gonna see if I can get a number for them.	24.874001	208.470993	233.345001	train
Give me one moment. [ORG]. [silence] [inaudible]. Okay. Give me one moment. Just stay on the line, okay? Yes.	24.131001	233.968994	258.100006	train
You're speaking with [PERSON].	2.244	5.294	7.538	train
May you verify your date of birth and mailing address, Ms.	2.329	10.035	12.364	train
It's, uh, January twenty-sixth, one thousand, nine hundred and forty-two, and my address is two	11.35	13.559	24.909	train
and six-[ADDRESS], Apartment twoH as in [GPE], [GPE], [GPE] [ZIP]. Ooh, what is that noise? What noise? Thank you. May um, how may I assist you	21.094	25.377001	46.471001	train
I need to speak with my care manager, [[PERSON]?]. And what would you like me to leave a message letting them know you're requesting a call back in regards to? I have to talk to her about taking care of my ostomy.	18.157	46.926998	65.084	train
Ooh, what is that noise? What's a good callback number for you, [PERSON]? It's [PHONE]. If she's not available,	21.347	82.499001	103.846001	train
I'll speak to anybody that can talk to me from my care team. It's important. The, the message was left over to, um, Ms. [[PERSON]?]. She does have forty-eight hours to respond to her messages. Based off the ostomy, um, did you want me to give you the nurse so that you could call a nurse line and speak with someone now? But otherwise, I sent a message to your care manager, and she does have forty-eight	24.080999	104.182999	128.264008	train
to respond. forty-eight hours I could be dead. Uh, let me speak with the nurse, but please send a message through to Miss [[PERSON]?]. Okay. Let's see	16.115	128.602005	144.716995	train
here. Did you want the number or just to be transferred to the nurse? Just transfer me, please. Okay. All right. Thank you for calling [ORG], and hopefully it transferred. Thank	17.601	152.259995	169.860992	train
you for calling [ORG].	2.146	0.031	2.177	train
Is this here my, uh, caretaker?	2.828	7.353	10.181	train
Uh, you're calling to for the care tech uh, take care, um, service?	4.433	11.866	16.299	train
August sixteenth, one thousand, nine hundred and	2.467	21.816	24.283001	train

For English, please press.

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Please be advised, effective November eighteenth, two thousand and twenty-three, the hours of operations for home care nonclinical matters will be changing to AM

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to PM, seven days a week, including holidays. For clinical matters, the hours of operations will remain the same. We value your opinion and want to deliver a great experience when you call us. Would you be willing to take a brief survey at the end of this call? Press one for yes or two for no.

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If you are a patient or calling about a patient, please press one. To comply with federal privacy regulations, we will ask you to verify some personal information. Good morning. Thank you for calling [ORG]. My name is [PERSON]. Who do I have the pleasure of speaking with? Hi, [PERSON]. This is [PERSON]: Hi. Health Plans. How are you?

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I'm doing well, [PERSON]. How about yourself? I'm okay. Thank you. Mm-hmm. So [PERSON], I have a member's daughter on the line. She says Mm-hmm. that she's upset. She says her dad was discharged from the hospital. He they were told that a visiting nurse would come to assess his needs and order medical supplies and things like that. She did mention a [charge?] nurse, um, but she says she has not heard from anyone.

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93.772003

train

Um, she says that there's things that he needs, um, and she's upset because she's just that her dad is weak, and he needs things and no one has called and no one has been to the home. Okay. Uh, I'm sorry that has happened. I can, uh, look into the case. No call, no visit. Um, what is the caller's name, or do you wanna send me the consumer request?

23.556999

94.008003

117.565002

train

Sure. The Mm-hmm. it's the daughter. Her name is [PERSON]. Uh-huh, okay. Uh, my name is [PERSON] with a V V-A-N. [PERSON]? Okay. [PERSON]. I did I found it, okay. Um, her callback number is, uh, nine hundred and seventeen [PERSON]. six hundred and ninety-seven-five thousand, two hundred

23.743

118.038002

141.781006

train

and ninety-eight. Terrific. Patient [PERSON], right? DeLisa, yes, and she verified [ORG]. And great, okay. Uh, I can take [PERSON]? yes, Judy's Okay. call whenever you're ready. Okay. Thank you, [PERSON]. I appreciate your help. Sure, absolutely. One moment. [PERSON]? Hello?

22.613001

143.332993

165.945999

train

Hi. I do have [PERSON] on the other line, and he's gonna be able to assist you going forward, okay? Thank you. You're welcome. Thank you for calling [ORG]. Both of you are

10.311

166.417999

176.729004

train

This is [PERSON].

6.597

6.66

13.257

train

Who do I have a pleasure to speak to today?

2.477

13.283

15.76

train

[PERSON] is this Julius?

2.502

15.785

18.287001

train

You said [PERSON]?

2.982

20.992001

23.974001

train

Uh, some [ORG] in [PHONE] call and leave a message for me to speak

3.917

24

27.917

train

to any some agent or something. My name is [inaudible]. I can spell it. [crosstalk] My date of birth is August twenty-sixth, one thousand, nine hundred and forty-five. My address is eighty-nine-thirteen, one thousand, eight hundred and forty-three,

20.655001

29.208

49.862999

train

[GPE], [GPE], [ZIP]. My telephone number is [PHONE]. Okay. And you said you're returning a call? Uh, uh, there was two people called me. And, uh, I wasn't home. I was doing my prayers and my, my wife took the message. But now when I am calling, all these numbers are,

24.452

50.655998

75.108002

train

like, [GPE]. I suspected something with [ORG]. Something is wrong along the line with all these different numbers and every time you call, "Not available, not so-to-so," not nothing. I'm, I'm very much regrettable that I'm in this company, but I, I, I have to go through what I'm going through. And but, um,

24.249001

76.053001

100.302002

train

now I'm calling is not [PERSON]. I'm speaking to someone else. Okay. [PERSON]: Really sorry to hear that. Really sorry to hear that. Um, so y someone called you and you, you know, you just want to know who it is, basically, right? Someone called me. Let me give you. One of them called me from [PHONE]

24.266001

101.432999

125.698997

train

nine hundred and fifty-seven. I told you, my wife took the message. I was in my prayers. Later in the day, I was maybe doing something. One Julius call from [PHONE]. And

21.989

126.593002

148.582001

train

tell me I must call. I will get it get through. Calling them number, nobody exists things like that. Anyhow, I call [GPE]. I call my doctor to see if they get anything from them. I-i-it so my opinion, and I've been a diabetic for all years,

21.903999

149.171997

171.076004

train

this nonsense what they're doing with me is not right. And they said that I am using a [ORG] testing strip. You got me, sir? Yeah. I got you. Hello? And from the different years, I use CVS. I use [ORG]. I use different, um, my

24.655001

172.087997

196.742996

train

place where I pick up my prescriptions in [ORG]. You got me? Yeah. Um Okay. Now they have their vendor. And their vendor from last year has been giving me one of the hardest times a person can get in their lives. Instead of the simplest time

24.047001

197.097

221.143997

train

that when a guy joins you, he joins for betterment. Am I right? That's correct. Yeah. Okay. So whatever problem I had last year, it, it is a calling back starting January this year for them to give me the same thing that I was refusing last year when I refused last year for

24.351

221.701004

246.052002

train

because I need my [ORG] testing strip. That's all. And the commotion that I went through these two weeks, I don't think I need that. And then we are Hindu people. We keep principles. We keep our principles. We don't d do nonsense. So

24.063999

246.929001

270.993011

train

I said I leave the matter like that, and I was doing my prayers, and these people call whenever I'm calling [PERSON] when I'm calling, no, I'm not getting through with none of them. So I don't know where they are or what they're doing. What, what, what should I do? And or what must I

22.798

272.545013

295.342987

train

I don't know what records they got from me there. But I know that [PERSON] whatever th they want to go with they [PERSON] for them. The Guru for all those people that I speak in the in the [inaudible], they, they bend their minds that, um, whatever [ORG] tell them,

22.613001

296.018005

318.631012

train

that my strip wouldn't be making back in the old world. And it caused me to go to different, different pharmacy to find out if protocol if that is gonna happen. And the people laughing at me, they say, "Who is telling you this nonsense, man? Who is telling you this?" Because they want to do what they want to

23.49

319.997986

343.488007

train

You got me? I'm explaining myself explicitly clear. No, I understand. You I'm, I'm not I'm not I I'm not really with the total department, so I'm not really familiar with prescription issues. But, um, let me see I'm just looking to see if I can find Oh, my God. who was trying to call

19.389999

344.247009

363.636993

train

Uh, I don't know. What type of issues do you have? There's so much people. Boy, if you see the people names that I mark that I spoke to from these two weeks, it's unbelievable. Unbelievable. Just to just to confirm, um, here. Um Yeah. Um, you're calling about the re the remote patient monitoring?

21.667

364.160004

385.826996

train

No, I don't want no remote. I don't want to know this. I just want my testing strip. I have my machine and everything. I don't want what they said and give me yesterday. I told the girl that before I did my prayers. I told her what I receive. I don't want it. I got it in a box and they can come pick it up. I'm not but, but I'm not I'm leaving the insurance.

24.721001

387.127014

411.847992

train

Then these people call and tell me these things that they're gonna get it for me. And now they say they send requests, uh, to my doctor. And I need no request. It's what I am using. That is what I'm supposed to be getting. What if they're saying or [PERSON] whatever they want to hear. Uh, my doctor is not stupid. I don't think so.

24.367001

413.316986

437.68399

train

And I'm not saying the people in [GPE] stupid, but, um, they want to go with a [PERSON] company, a company who they believes in. And the company is not making back that strip and all these things. So you haven't gotten the test strips from [ORG]? 'Cause you we you were approved for them already.

24.385

439.421997

463.807007

train

Who? The, the test strips you're referring to, you already got them from y-you already were approved. We approved it. So I'm asking if you got the test strips already from [ORG]. [PERSON] send me. That's why, again, I got to go do this nonsense. I don't want to. [ORG] will never send me the right thing because [ORG] sends

21.549

464.29599

485.845001

train

they're not carrying the [ORG] and they're telling the people in the world that [ORG] is not making. So what you said you see, I receive a machine, right? Pay, pay attention to what I'm talking. I receive a machine and six boxes, testing strip. Right?

24.57

486.402008

510.971985

train

It's, it's marked from script thing. And there is no [ORG]. There is no pen. I, I, I come, make complaints with the asset, and I don't even want to use it. They can come and pick it up, but that I need [ORG]. I'm sim I'm simply making,

23.811001

512.338989

536.150024

train

uh, how do I tell them that I did I didn't want what they're gonna send. And they still insist on sending it. They send a machine and six boxes, fifty each of their testing strip. Uh, the name you [PERSON] I tell you put up in the box. [inaudible] nonsense, like, and it's not gonna work for me.

23.573999

536.554993

560.129028

train

I am a [ORG] person. I explain all of that. That's the reason why I got these two calls from, from the two hundred and twelve or this number. This two but now when I'm calling, nobody's answering. And one body is telling me the extension is wrong. The extension is Whe-when, when did you get the call? When did you get the

24.84

560.533997

585.374023

train

What date? I told you. I'm not gonna repeat myself. Yes. I get the strips, like, because it came in the evening of, uh, Tuesday, and I, uh, opened Wednesday. And I call and tell them, "You all are doing this honor to me.

23.440001

585.862976

609.302979

train

You are not honoring me. You're doing what you all wanted to do. And I told you you're not gonna work." And I [GPE] they sent the machine there. It's some one it's a machine and six boxes. People don't test like that. People got to get a thing named [PERSON]. They have to get a pen.

21.025999

609.724976

630.750977

train

Nothing like that came. I got it how they sent it to me. I put it in a bag. Do you understand that part? Sorry? Uh, no. No. I'm trying I'm trying to figure out the, the issue. Um. No, you're not understanding the part. The part you asked me if I received the script that they order.

19.440001

631.89801

651.338013

train

No. The [GPE] so y-you called about an issue you called about, um, missed calls, right? You're returning the call. So I'm asking you when did you get the call? What date did they try to call you? Yesterday. Yesterday. Yesterday is what, date, yeah, twenty-fourth. Okay. The call was [I call them?]. the call was about

20.537001

653.093018

673.630005

train

a remote patient monitoring. It's, it's, it's, it's for an item. So they needed to call you to let you know that they need a prescription for it. I, I, I, you know, hmm, I'm a member. I'm telling you, I'm forty-five something. I'm seventy-nine-year-old. I'm forty-five years in diabetic. I w I repeat myself. And if you don't know about these protocols, do like the rest of people you don't know.

24.25

674.187012

698.437012

train

That, that, you know, because I'm not gonna go there. I said I have problems with the care team and all of them people who is dealing with [ORG] that they're gonna send the wrong things that they did with me last year.

20.823999

699.448975

720.27301

train

But I still renew my contract with [ORG]. And it's the same thing they're doing. And they send machine to me and send six box of strip. And they didn't send [ORG], and they didn't send this. That is beside the point. That is beside the point.

20.587

722.281006

742.867981

train

I had different conversations with different care team people, and they tell me they're gonna send to my doctor for me to get my [ORG], right? And now I, I spoke to one of them this morning and he said, or she said, "Let me call Dr. [PERSON]." They recommend

23.861

745.653015

769.513977

train

on the twenty-twond, let him I called Dr. [PERSON]. He didn't receive it. I'm gonna call back Dr. [PERSON], which is my primary doctor. I but it doesn't have nothing to do with that. Just they knowing that I'm using [ORG] and I'm picking it up at [ORG]. And then that's

21.955

769.901978

791.856995

train

My doctor when he order, he order all my three months apply one day. I go and I pick it up at [ORG]. Or if I want to go to CVS, I go to CVS and I pick it up, so [foreign]. Yes.

23.878

792.632996

816.510986

train

So, so that's where it is so far, sir. Right. So let me see if they send a letter to the doctor for the prescription. Hold on. They said they sent it twenty-twond. I re I repeated my doctor just now. They respond fast, I think. [As

21.01

817.151978

838.161987

train

So they, they sent the fax to the doctor? The doctor, um How will I know if they send the fax to you know I'm, I'm, I'm te I'm telling you that they sent one over to the to the doctor to request the, the prescription for the, the, the [ORG], the patient mon monitoring, remote patient monitoring. So once we get it, they're gonna process it. That's why they tried to call you

23.945

840.97998

864.924988

train

All right? Yes. But, but as I said, that I receive wrong things that I'm not gonna use. And I told him [PERSON]: the [inaudible], but they didn't reply to that. That is there. Is that, uh, is that about the strips? Is that for the you're talking about the strips? Is that about what they're doing? As I told you, God, my

22.899

865.802979

888.702026

train

I receive a machine, one machine, one machine, and six boxes of testing strips without no [ORG], without no pen. And I call and tell them what they are doing with me? I don't like it. But, that [inaudible], and they realize they're not doing anything good for me.

23

888.921997

911.921997

train

And they try to get they try to get, um. So let me see what good will help me. I, I because a lot of people aren't speaking like they don't know insurance. And I I've been in this thing now. I was an insurance agent in [GPE]. I used to sell insurance. I know all

23.389

912.715027

936.104004

train

you got the rules. You got a loan and all these things. But when I speak to these some of these people, they don't know. And they bend their mind that [ORG] is one of the best gurus in the world. And that's what it is. So but let's see. Let me check back with my doctor to see what

23.202999

936.390991

959.593994

train

All right. Have a nice day. Yeah. All right. Do you do have have any Yeah. other questions before you go? Hello? Hello? Yes, sir. Are you hearing me? Hello? Yeah. Do you have any other questions before you go? No. That's the only s problem I have, that I am not getting my right testing strip and, uh, too much a different answer and too much a different

23.844

961.653015

985.497009

train

version from I also spoke to [GPE]. I have no not, not against these people, vendors. But give me what I got to give me. And don't tell me the strip is not making back in no part of the world. I'm wasting my time going to Global, going to [GPE], going to my [ORG]

23.945

986.10498

1,010.049988

train

going to another pharmacy, and speaking to the people that [mistake?] if I want to buy, um, um, um, [ORG] strips, can I get they said, "Yes, there is no problem. There's no problem." "What is your problem?" I said, "Uh, my problem is [ORG] has a guru by the name of

24.705

1,010.52301

1,035.228027

train

And [ORG] is telling them all these lies and they're trying to put to this [ORG] to this old man. And, and giving me a hard time. That it happened last year when, and the same thing I had to go through. But one, Mr. [PERSON] sett uh, settled that matter. And he said, "You're gonna get here." And I ha and I had it. But

24.872999

1,035.650024

1,060.522949

train

why come just this January here? Now, when I'm supposed to be peaceful, I am this sort of disruption. It makes no sense. But at the same time, I'm gonna call Dr. [PERSON]. You cannot do anything else [crosstalk]. for me because this is this I hope there is no other problem to solve when, when this finished because

23.186001

1,061.030029

1,084.215942

train

when I signed up with them and the girl over the phone, they always sign over the phone. They don't come to your house. I make my statement that all protocols of two thousand and twenty-three must remain the same. And I sign in and I join back [GPE]. And the first thing, January, you're going back to the same scenario. If you check my

24.705

1,084.807007

1,109.511963

train

that happened last year, and it's occurring now and, and I don't want it to occur. I'm trying to stop it right away. So I'm going to call and ask my doctor if you receive any information on the twenty-seventh [crosstalk] Perfect. Perfect. Mm-hmm. And I don't know whether what get approval of that. That doctor is a master. He's an excellent

22.545

1,109.730957

1,132.276001

train

And he when he I call him, he order what I want right away. Yeah, it's just that we need the prescription on file. Once it's on file, they'll be able to [process it?]. So I don't know what prescription you're all going to need. I'm going to tell them you all need a prescription for me to get my, my [ORG]. So that because what you're telling me, that's what you want me to tell my doctor. Like, he that's stupid, man. So what I'm gonna tell him

22.849001

1,133.08606

1,155.935059

train

he's one of the greatest doctor you have that [ORG] people need a, a, what is a prescription? That's correct. Okay. Uh, I know the prescription used to come go at the at the pharmacy. He'll say pharmacy. And then I go pick it up.

23.254

1,156.373047

1,179.626953

train

But I don't know where. Yeah, but yeah, but these people, you see what they're doing with me. So have a nice time. Same to you. Thanks for calling [ORG]. If you did opt in for the survey, feel free to stay on [crosstalk]. I and see if we can help whatever.

16.892

1,179.93103

1,196.822998

train

No problem, [ORG].

2.878

20.849001

23.726999

train

Okay, hold on. Let me put down some information. [inaudible]. Okay. Can I have your date of birth, please? September seventeenth, one thousand, nine hundred and sixty-three. Okay, thank you.

24.215

30.288

54.502998

train

And the mailing address, could you confirm it, please? Yes. [ADDRESS], Apartment threeH, [GPE], [GPE], [GPE] [ZIP]. Mm-hmm. Okay. Thank you for verifying all the information, [ORG]. Hold on. Let me check into the account. You're welcome.

19.271

56.326

75.597

train

One moment. Okay. How could I help you, [ORG]? Um, I was supposed to be receiving supplies since last Friday, um Uh-huh. medical supplies. Yes. Um, if you check in if you check into the system Uh-huh. I even spoke to somebody from [PERSON]:

24.958

83.764999

108.723

train

Yes. um, called me early today Yes. and she confirmed that they was they told her they were gonna deliver supplies Uh-huh. today. It's the end of the work business day, and I still Oh. have not received them. However, I've been promised them since last week. Oh, let me check. And I still haven't gotten them. Okay, let me uh, medical supply. Hold on. Let me see who's the

22.377001

109.195

131.572006

train

[ORG]'s the vendor for glove, [ORG], and liners and, and on the or reusable underpad. Excuse me? On the uh, [PERSON]: And underpad. The Let me see if they open now because more than . Uh, can I put you in a [inaudible] for one moment? Okay.

24.299999

137.190994

161.490997

train

Thank you. One

6.294

162.182999

168.477005

train

I just need you to give me a moment, okay?

2.429

4.132

6.561

train

Because this hold might be another two days from now.

3.999

10.818

14.817

train

I do have [PERSON] on the other line, and she's gonna be able to help you, okay?

3.59

16.705999

20.296

train

Okay. I know [inaudible] you're talking about. Oh, okay. One moment. Hi. This is [PERSON], the case manager [speaking?] ].

8.471

24.094999

32.566002

train

May I may you, uh, uh may I s ask your name again?

2.968

5.759

8.727

train

You speak so fast I could not get it.

3.191

8.748

11.939

train

[PERSON], right?

2.073

21.839001

23.912001

train

L L-A-N Uh, if you can spell it back for me. L-A L-A-N Yes, I got that. Huh? N [ORG] Are you with me?

20.705999

24.972

45.678001

train

My name is L-A-N-E-K-E. L-A-N-E-K-E, right? Yes, yes. Uh, uh, [PERSON]. Yes. I have that. Okay. How can I help you?

21.01

46.419998

67.43

train

Yes. I'm calling because this is the third person I'm talking to for the morning. And they're, they're, they're trying to make contact with, with, uh, [ORG] to transfer my case over to [ORG]. And, a-and so now they're trying to get to [ORG] to get back to me to let me know who's the coordinator and her extension, right, number,

24.975

68.037003

93.012001

train

and the name of the coordinator. And actually, now nobody could get back to me. So are you the member of [ORG]? Yes. Okay. And who am I speaking with? [PERSON]. Okay. And can you tell me your date of birth and your home address, please? My date of birth is [DATE].

23.945

94.177002

118.122002

train

My home address is [ADDRESS], Apartment oneA, [inaudible]. That's it. The zip code is And the zip code is [ZIP], [GPE], [GPE]. Is that all you need?

19.084999

120.197998

139.283005

train

And can you just give me a callback number in case we get disconnected? My callback number is [PHONE]. Thank you. Okay. So what's going on? You said Anchor is trying you need to get in contact with [ORG]? Huh? What i what's going on? How can I help you? Yes.

24.975

139.772995

164.748001

train

VNS transfer my case to [ORG]. Mm-hmm. And [ORG] is supposed to start today, right? Okay. And they didn't send no aid until now, right? Okay. So I don't have no aid. So I don't know what's going on.

17.382

165.067993

182.449997

train

So the, the, the, um, the [ORG] the, the, the, the person that I talked to just now is trying to get to [ORG] to find out who is the coordinator and her [PERSON]. the coordinator extension so I can call the coordinator and find out what's going on. But until now, they never get back to me. Since yesterday, I'm trying to do that.

24.215

183.141998

207.356995

train

[silence] So give me one moment. I'm gonna see if I can get a number for them.

24.874001

208.470993

233.345001

train

Give me one moment. [ORG]. [silence] [inaudible]. Okay. Give me one moment. Just stay on the line, okay? Yes.

24.131001

233.968994

258.100006

train

You're speaking with [PERSON].

2.244

5.294

7.538

train

May you verify your date of birth and mailing address, Ms.

2.329

10.035

12.364

train

It's, uh, January twenty-sixth, one thousand, nine hundred and forty-two, and my address is two

11.35

13.559

24.909

train

and six-[ADDRESS], Apartment twoH as in [GPE], [GPE], [GPE] [ZIP]. Ooh, what is that noise? What noise? Thank you. May um, how may I assist you

21.094

25.377001

46.471001

train

I need to speak with my care manager, [[PERSON]?]. And what would you like me to leave a message letting them know you're requesting a call back in regards to? I have to talk to her about taking care of my ostomy.

18.157

46.926998

65.084

train

Ooh, what is that noise? What's a good callback number for you, [PERSON]? It's [PHONE]. If she's not available,

21.347

82.499001

103.846001

train

I'll speak to anybody that can talk to me from my care team. It's important. The, the message was left over to, um, Ms. [[PERSON]?]. She does have forty-eight hours to respond to her messages. Based off the ostomy, um, did you want me to give you the nurse so that you could call a nurse line and speak with someone now? But otherwise, I sent a message to your care manager, and she does have forty-eight

24.080999

104.182999

128.264008

train

to respond. forty-eight hours I could be dead. Uh, let me speak with the nurse, but please send a message through to Miss [[PERSON]?]. Okay. Let's see

16.115

128.602005

144.716995

train

here. Did you want the number or just to be transferred to the nurse? Just transfer me, please. Okay. All right. Thank you for calling [ORG], and hopefully it transferred. Thank

17.601

152.259995

169.860992

train

you for calling [ORG].

2.146

0.031

2.177

train

Is this here my, uh, caretaker?

2.828

7.353

10.181

train

Uh, you're calling to for the care tech uh, take care, um, service?

4.433

11.866

16.299

train

August sixteenth, one thousand, nine hundred and

2.467

21.816

24.283001

train