compulsi0n/heart-failure-audio · Datasets at Hugging Face

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Thank you. And your home address? zero:[ADDRESS], [ORG], [GPE], [ZIP], Apartment twoC. Thank you so much for your information. And, uh, the reason you're calling is, uh, you want to confirm your service for today? Know what I'm calling for I'm [GPE] what I'm calling for, I would like to [ORG]	24.722	24.871	49.592999	train
I need another bath chai tu chair for my bathtub because the, the leg the broke on, on, uh, on the one I got. I and I haven't had that o-over, over ten years almost. Mm-hmm. And, and, and I and I need one. Do I have to go to my primary doctor for him to put a prescription in for	24.874001	50.740002	75.613998	train
Oh, okay. So I mean, you needed a, a new wheelchair? No, not no wheelchair. A bath chair. When you get in the bath for my age, it help me b-bath myself. Oh, bath chair? R-right. The bath seat. Mm-hmm. The one the leg that broke on it. Oh, the, the shower chair? Right. Oh, the shower chair. Yes. You are uh, if you have more than five years, you're allowed to get a new one.	24.604	76.254997	100.859001	train
And this is the first time you call in regarding this issue you have? Yeah. This is the first time I'm calling about it. Mm-hmm. [PERSON] I've been had this here oh, [PERSON] take God to tell. Mm-hmm. Yeah. Yes, Miss [PERSON]. So in this case, so I'm going to give you the fax number. You can ask your doctors, your primary doctor, to send a referral to [GPE] as soon as possible, and they can process the	23.608	101.095001	124.703003	train
All, all right. Well, give me the fax number. Hold on one second. No problem. Take your time. And I'm fixing to get the fax number, and I got to call Doctor what's it called? Doc I got to call [ORG] [inaudible]. Oh, oh.	23.186001	125.497002	148.682999	train
bathtub. If they fax it, she'll have it right away. Hello? Yes. Hi. Good morning. Good morning. Good morning. My name is Rosimely. And I tried to give you the fax number because, uh, she said she needed, uh she needs to replace the, uh, shower uh, is the shower bath?	18.664	149.070999	167.735001	train
Um, yeah. I, I would like to give you the phone uh, the fax number. Uh, she can ask the doctor to send the referral to [GPE] as soon as possible. Okay. No problem. Yeah. Are you ready to write the number? Yes, I'm ready. Yes. The fax number is two hundred and twelve two hundred and twelve. eight hundred and ninety-seven eight hundred and ninety-seven. nine thousand, four	24.030001	168.240997	192.270996	train
hundred and forty-eight. nine thousand, four hundred and forty-eight. Got it. [PERSON]. Uh, soon [ORG] received the referral, so [ORG] will process the request and to get approval, and she will be able to receive the delivery. Uh, anything else I can help you?	13.466	192.641998	206.108002	train
Um, basically, that's it 'cause she had this for, like, over, like, twenty years now, so she's due for a new one. Oh, boy. Yeah. She Yeah. Every five years, she allowed to, to replace to, to get a new one or every ten years. Oh. Yeah. Uh-huh. It's the only since I've been getting a little issue is, uh, is, is before the five years, it's, it's damaged, and she has to submit the referral to replace the one.	23.895	206.867996	230.763	train
But e-every five years, she automatically she will get a new one. Okay. So let me ask you a question. So that's what about the toilet seat? Yes, for the, uh yes, for the toilet seats. Any type of equipment the member needed, yes. Okay. So I'm gonna have them fax it to you guys. The toilet seat also. Mm-hmm. Yes. No problem. Anything else I can help you? No, that's it so far.	21.009001	231.033005	252.042007	train
You're welcome. Have a good day. Thank you for calling [ORG]. Ha bye-bye. Same to you, and thank you. You're welcome. Anytime. Bye-bye.	7.24	252.548004	259.787994	train
Who do I have the pleasure of speaking to?	2.29	3.9	6.19	train
You are the member, or are you calling on behalf of the member?	2.778	12.763	15.541	train
Uh, once again, um, uh, I cannot clear hear clearly.	3.032	17.555	20.587	train
All right. Please spell for me your first, uh, first name, Ms. [PERSON]. Ms. [PERSON]? Yes. Can you please spell for me your first name? I need to pull up your file, and I'll be happy to help you. M-Y-R-T-A.	20.52	26.17	46.689999	train
thank you. Uh, N as in [PERSON], first letter, Y, R as in [PERSON], T for time [PERSON], A for apple? Yes, M-Y-R-T-A. [ORG] of birth, please? April twenty-one, 'forty-three.	22.055	53.946999	76.001999	train
Thank you. Just bear with me, please. I'm bringing up your account. [PERSON]. And may I have your address as well? Uh, one hundred and twenty-three, uh, Ten Eyck, Apartment oneC, uh, [GPE], [GPE] [ZIP]. Thank you. How would you like to be addressed, by first name or last name? Either one. May I have your phone number,	23.691999	77.302002	100.994003	train
please? [PHONE]. Thank you so much. [PERSON]. How may I help you today? So I'm calling to make sure, um, my doctor, um, faxed the script for diapers and walker. Uh, it [PERSON] he had to do it a second time 'cause it was missing information. I wanna know if he, um, sent it over last Thursday, I believe.	22.375999	102.125	124.500999	train
I see. No problem. I'll, I'll check that for you. Bear with [PERSON]. me, please. [silence] All right. Just a	19.997	124.940002	144.936996	train
Just need to get to the right screen to see if we received it. Mm-hmm. [PERSON] All right. Yeah. So I see here that the date is on the	22.459999	148.987	171.447006	train
February the nineth, um sixteenth. The progress note [PERSON]. prescription for rolling walker and diaper, yes, has been uploaded to your account. And let me see if that request [PERSON]. was sent to the team. Yes. And it's been Mm-hmm. sent to the team on the same day on the sixteenth. So I Oh, okay. would kindly advise you, yes, give us a callback to the end of the week, and we'll check the status on it.	24.958	171.716995	196.675003	train
Oh, okay. Okay. All right. Is there anything else besides that I can help you with today, [PERSON]? Oh, okay. And they, they would call me they'll call me to deliver the walker or, uh? No. I would kindly [PERSON]. advise to call us back to the end of the week. We'll check Okay. the status on the order. And Mm-hmm. uh, usually for the walker, it takes time, like fourteen to twenty days with the process,	24.958	197.923996	222.882004	train
delivery, everything. So, uh [PERSON]. we'll check Okay. in the system if there is anything else we need or the process is going smooth, just for you to know, just in case. Mm-hmm. They're [PERSON]: Mm-hmm. good to give us a follow-up call. So if everything Mm-hmm. is fine, we do not need any additional information or anything. The, the process for walker takes fourteen to twenty days. But for the diapers,	24.889999	223.237	248.126999	train
it usually takes, I would say, uh, seventy-two business days to get the approval and to place the order. So that's why I advised [PERSON]. to call us b-by end of the weekend. We'll check status on both, uh, items, uh, the doctor requested. All right? I see. Okay. Thank you. All right. No problem, [PERSON]. Is there anything else besides that I can help you with	21.025999	248.481995	269.507996	train
No, just that. Thank you so much. Okay, then. Thank you so much for calling [ORG]. If you are opted in for the survey, please remain on the line to complete the survey. Thank you for calling Mm-hmm. VNS Health. Have a good day. Bye-bye	11.087	270.317993	281.404999	train
My name is [PERSON].	3.831	4.177	8.008	train
Whom do I have the pleasure of assistanting today?	4.822	8.537	13.359	train
And can I just have your date of birth and	2.466	22.916	25.382	train
four, uh, eleven/thirty-nine. Uh-huh. Okay. [PERSON], and can I just have the address as well? two hundred and sixty [inaudible] on, on, on the on thirty-sixth Street. [PERSON]. Uh,	24.653999	26.93	51.584	train
[inaudible]. Okay. And [PERSON], how may I assist you today? Okay. I, um, spoke to the technician Mm-hmm. and he told me, uh, [inaudible]. I couldn't I have a hard time getting out of the house.	24.771999	54.030998	78.803001	train
uh Mm-hmm. I [PERSON] uh, uh, I ma would need a ramp. Okay. So you need a ramp? Yes. And Okay. I am uh, I, I have a wheelchair, but it's Mm-hmm.	22.225	79.224998	101.449997	train
And I would need some help with purchasing a new one. I have a, um uh, h-have a new one to [inaudible] so he then he th uh, and, and, in	23.844	102.007004	125.850998	train
[inaudible]. Okay. So I, I have [crosstalk] do you need a new wheelchair or you have a new one already? Yeah. But he's I, I he I have a [inaudible], but it's so cheap that it's just falling on	23.372	126.474998	149.847	train
And, and, y-yeah. Okay. So the wheelchair is [crosstalk]. Okay. I have I have, uh, I have already had five years, um. Mm-hmm. Yeah. I have [ORG] do d do for, for pay every five	24.367001	150.826004	175.192993	train
I, I haven't, uh, had five years. I had a wheelchair the [PERSON]. uh, w nursing home [PERSON]. lost it. Okay. And So, um, are do you want a new wheelchair? Are you requesting a new one? Yes. A new wheelchair. Okay.	23.608	175.429993	199.037994	train
Um. All right. So I can put Uh, will you [crosstalk] the request you need a wheelchair and a ramp? Uh, yes. Okay. Um, we will need a I can put the request in for the wheelchair for you, okay? Um, you will need a prescription from the doctor Okay. okay, um,	20.368	200.050003	220.417999	train
requesting the wheelchair to be sent over. Do you, uh can I can give you the fax number as well, okay? I'm gonna put the request do you have the doctor's name and phone number? Yes. Okay. Well, I didn't tell her I needed it. I can say, uh,	24.958	220.722	245.679993	train
I am, uh, eligible for it. Okay. So I can put the request in for the wheelchair, okay? Okay. All right. Did, um? I want Mm-hmm. this twenty uh, I want twenty	20.082001	246.067993	266.149994	train
Sorry. You w said you wanted what? Uh, twenty inches. Oh, the twenty inches. Yeah. I am Okay. a big uh, I am a big woman. And Mm-hmm. But, uh, c anything other than that can't	22.697001	270.148987	292.846008	train
fit through my door. Okay. No problem. All right. Let me see. Sure. No problem. Let me I can request that for you, okay? I can put the twenty inches, the wheelchair. And let me see here.	21.162001	293.875	315.036987	train
And you still go to, um, the doctor. Your [ORG] is at Mount Sinai? Yes. Oh, you But I-I-I'm changed to the geriatrics clinic Okay. So who's your doctor's name now? by Harvey. I have	24.84	315.576996	340.416992	train
the name of this address is on the a paper. Okay. Can I just have the name and then phone number for your new doctor? Here's	21.701	340.872009	362.572998	train
the address right here. Yeah. Yes. Okay. Um. Okay. Um, you It's [LOC]. Sonica, it's [ORG], [ORG]: Okay. And what is the phone number? Um,	24.148001	369.559998	393.708008	train
Okay. No problem. Okay. So I can put the request in, request in the wheelchair. They will reach out to the doctor for a prescription to be submitted. Okay. Uh, how do you, um	23.389	394.332001	417.721008	train
and what you need for the ramp? Yeah. So it'll be the wheelchair and the ramp. So we can put in the re or, um, the wheelchair and the ramp. The doctor have to submit the wheel um, the prescription for the ramp and the wheelchair. Oh, the okay. Okay? So	24.385	418.631989	443.016998	train
you can let the doctor know as well that you're requesting a ramp and a wheelchair, and we will reach out to the doctor requesting both items. I will. And she give it you have to [inaudible]. You can for write it. No, the, the	24.653999	443.540009	468.194	train
Okay. If she gives you permission Mm-hmm. fantastic. You [inaudible]. Yes, that's correct. Okay.	24.249001	469.730011	493.979004	train
Okay. I, uh, I will call her today. I just left there. Okay. I You just left there? I uh, yeah. I wiil sure to call her, but I am going there Thursday.	24.367001	494.721985	519.088989	train
Oh, you're going there on Thursday. Yeah. Okay. So when W you go there on Thursday, um, let her know that you're requesting a wheelchair and a ramp from [GPE], and they will be sending over a prescription. Okay. So she has Okay. to put the inches. So she have to put in the wheelchair, the twenty inches and then the ramp as well.	23.895	519.713013	543.607971	train
Okay? Um, okay. Thank you. No problem. All right. So is there anything else I can assist with today? No. [inaudible] Okay. that I will be [inaudible] that I, I Sorry. Um, what is the doctor's name again? By	22.882999	544.046997	566.929993	train
Um, B-H-A-T-I-A. B-H-E-T-I-A. Okay. A eh, um, yeah. Um, I am, uh,	23.49	573.72998	597.219971	train
[inaudible], uh, ch jury action claim that's at, uh, [PERSON], uh, [LOC]. At Mount Sinai West? Yeah. Uh,	19.93	597.473022	617.403015	train
um, I know the w I, I [inaudible]. one hundred and eleven Mm-hmm. [inaudible], uh, [inaudible]. Okay. No problem.	24.975	617.97699	642.952026	train
All right. So I put that in. They should be reaching out and requesting that for you, okay? Okay. Thank you. All right. No problem. You're so welcome. And thank you for calling [ORG]. Okay. Thank you. Have, have a good one. You, you	18.68	643.492004	662.171997	train
Who do I have the pleasure of speaking with today?	4.732	8.927	13.659	train
Uh, yes.	2.637	13.683	16.32	train
The member.	2.366	19.153999	21.52	train
And if you can verify date of birth and mailing address?	2.958	24.773001	27.731001	train
Address, one hundred and twenty-three Ten Eyck, Apartment oneC, [GPE], [GPE] [ZIP]. Thank you. Let me just see here. And Ms. [PERSON], can you provide me with your best callback number? [PHONE].	23.169001	29.613001	52.782001	train
Thank you. And what's the nature of the call today? I'm calling 'cause, um, my doctor has faxed over, um, a new script, one for a walker, and one for diapers. Mm-hmm. And I wanna know if it was received. Let me see here. Of course, I can look into that for you. Just bear with me one moment.	21.549999	55.887001	77.436996	train
Mm-hmm. Okay. Let's see. Okay, yes. I do see that here, that the prescription for the roller, so far, has been uploaded as of yesterday. Um, let me see [PERSON]. what else, documents. All right. Roller walker, con	22.089001	84.457001	106.545998	train
incontinence, yes. So both have been uploaded and received. Okay. So then w-what happens now? From there, we have it. We received it as of yesterday, um, and had it uploaded. So usually, from there, it takes seven to fourteen days for us to create the authorization and get it faxed over to the vendor	23.844	107.490997	131.335007	train
before they can deliver it out to you. Oh, okay. And then will the vendor be the same as that one that sends me the gloves now, or? Let me double-check that here, what vendor you currently have. I	22.309	131.587997	153.897003	train
think Mercy. Mercy. Um Okay. So yeah, um, so far, it looks like that because they include the gloves and incontinence. So they'll probably just add that into the authorization from there. [PERSON]. Okay. And [PERSON]: And that still takes [crosstalk] a week, you said? So with [ORG], that one might be a little sooner because there's an authorization prior on here. They just have to adjust it	24.098	155.128998	179.227005	train
and, um [PERSON]. send it over, send the new one over with the extra item. Um Mm-hmm. For the walker, the rolling walker, that may still take seven to fourteen days as we have to create an authorization for that and then send it to them. And then they have to, um, confirm they received and then schedule delivery with you. Mm-hmm. I see.	23.693001	179.968994	203.662003	train
Of course. No problem. Is there anything else I can help you with for today, Ms. [PERSON]? No, that was it. Perfect. Thank you for calling [ORG]. You have a wonderful rest of the day. Thank you. Bye.	12.522	206.125	218.647003	train
Um, [PERSON], the home attendant for Miss [[PERSON], [PERSON]?].	6.66	7.012	13.672	train
And can you please verify the patient's date of birth and complete home address?	3.209	13.693	16.902	train
It's fiveth of September, one thousand, nine hundred and forty.	5.556	17.003	22.559	train
Um, three hundred and eighty-five [Truth?] Avenue, Apartment two hundred and twenty-four, [GPE], [GPE], [ZIP]. And may I please have your name again? [PERSON]. [PERSON] And [PERSON], may I please have a telephone number for you? From y um, [PHONE].	23.777	25.124001	48.901001	train
And [PERSON], thank you for verifying that information. You said [PHONE], am I correct? Yes. And she have a And you said you're the number here at home, too, [which you?] have it on file. Um, and you said this are you calling in regards to you the patient's home health aid, am I correct? I don't hear you. Can you repeat?	24.771999	50.521	75.292999	train
You're calling in [GPE] you're the patient's home health aid, am I correct? Yes, I'm the home aid today, but I'm calling for her, Miss [PERSON]. Okay. So how may I so how may I help you? Okay. She was in the hospital when she came out with a Folely, and, um, because they said the computer weren't working so they couldn't see anything to, to put the, um, the [PERSON] in [inaudible]. So she he stomach was hurting now. She said she wants	23.524	76.188004	99.711998	train
the nurse to come and put it in. Okay. So she's requesting a nurse to come out to, to, um, insert the [PERSON], am I correct? Yes. She need the [PERSON] back in, please. Okay. So what I'm gonna do is have a clinical specialist call you back, and they will be calling you back at the telephone number of [PHONE]. And I'll let them know that you're calling in regards to the patient's requesting for a nursing visit, okay?	23.556999	100.066002	123.623001	train
Yeah. Can you call her Is there anything e on her f on her phone 'cause it's much louder, which is seven hundred and eighteen And what number is that? Mm-hmm. [PHONE]. Okay. So someone will be a clinical specialist will be calling you back. They're on the line with another client. And as soon Okay. as they become available, they'll call you back, okay? Thank you so much.	20.823999	123.977997	144.802002	train
You're welcome. And thank you for contacting [ORG] and enjoy the rest of your evening. [ORG].	5.805	145.391998	151.197006	train
You're wel Um, I did send a message to our authorization team Yeah.	5.142	3.667	8.809	train
letting them know that you need the authorization refaxed.	3.326	8.829	12.155	train
But I also seen that the last time you had a [ORG] form, um, filled out was back in, um, January, February, March, April twenty-twond of two thousand and	10.202	12.175	22.377001	train
twenty-two. That's probably why they stated that you might lose your services 'cause a new [ORG] is needed, a new doctor's physician form. The Oh, and who does it? Who does that? Does someone have to come out to the house? Do I have to be on the phone with somebody? Um, okay. So your physician your, um, primary care doctor has to fill it out. Oh, no.	22.207001	22.863001	45.07	train
Oh, God. I hate going to him. I mean, you can get an at-home doctor. I can give you a phone number for an at-home doctor service if you don't want to leave your home. And who where is the home doctor from?	15.356	45.948002	61.304001	train
Um, Essence Medical. I can give you their phone number so you can inquire with them about getting an appointment for a doctor to come out and see you. They work alongside [ORG]. Oh, that's why they've been calling. Yeah. Mm-hmm. Oh, boy.	18.208	62.080002	80.288002	train
So that would mean that you would have to mail me the form. I would have to go see my doctor. And have Or do you want it to be emailed? Do you have an email address? Uh, yes. Okay. Give me one moment just to take that email address from you, please.	24.063999	81.182999	105.247002	train
[silence] Okay. Are you ready? [inaudible] uh, one moment. I'm sorry. I'm just starting. Oh, no problem. No problem. Thank you. [inaudible], um, four thousand, nine hundred and thirty-one is requesting [CD pass?] forms to	24.653999	106.528999	131.182999	train
be sent do you want it to be sent to your home as well, too? Yes. Okay. Um And then is there a number there that where I can call Essex Essence? Yeah. I'll give you that phone number after you give me the email address. No problem. Okay. I'm ready for the email address whenever you're ready. Okay. It's in small letters. [PERSON]. [PERSON], E-D-W-A-R-D-L,	24.722	131.537994	156.259995	train
C-A-S-T-R-O [PERSON]. [PERSON] one hundred and seventy-nine Mm-hmm. at gmail dot com. Okay. I'll repeat that back. One moment. Mm-hmm. I have [PERSON] that's E-D-W-A-R-D L Castro, [ORG], one hundred	22.341999	156.529999	178.871994	train
and seventy-nine at gmail dot com. That's correct. Okay. Thank you. Please follow up one moment. I'm gonna go ahead and give you that phone number. Okay. Okay. The phone number for [ORG] is seven hundred and eighteen Uh-huh. two hundred and	23.202999	179.141998	202.345001	train
thousand, two hundred and ninety-five. two hundred and ninety-nine Yeah, seven thousand, two hundred and ninety-five. Okay. And, um, I just ask for a home visit for Yeah. For a physician, yeah. Mm-hmm. Oh,	24.552999	206.800003	231.352997	train
All righty. [ORG]. Wow. [PERSON]. And do you know how long it'll take to get an appointment? Um, it shouldn't take long. It's an at-home doctor service, but you can inquire once you do call them. Right. If you can feel free to even call now, yeah?	23.979	233.311005	257.290009	train
I am. [laughter] Yeah. But is there anything else I could help you with, [PERSON]? Oh, no. You've been very, very helpful. Oh, thank you so much. I appreciate that. But I did go ahead and send the, um, message to the CD pass department so that they'll email you the paperwork for the [ORG] forms. Okay. And I also sent a message to our authorization team just in case, um,	22.545	257.593994	280.139008	train
you know, the auth wasn't received so that they'll refax it, okay? Okay. Okay. Well, thank you, um, for calling [ORG]. And if you did opt in for the survey, if you could remain on the line. But other than that, you have a nice day, okay? One moment. Wha and what is your name? Yeah. Oh, it's [ORG]. Yeah. Okay. Thank you. You're welcome. Have a nice day, [ORG]. Thank you again.	24.587	280.459991	305.046997	train
I don't know if it was yesterday because I, I don't get, uh, too much calls with when I get so many junk calls.	6.932	8.896	15.828	train
But, uh, I know we ordered a scale.	2.807	16.763	19.57	train
And I don't [ORG] Okay.	2.084	21.122	23.205999	train
Okay. Let me get your date of birth and address. [DATE]. Mm-hmm. six hundred and ninety-one thousand, five hundred and sixty-nine Place, [GPE], [GPE], [ZIP]. Thank you. And what is your phone number? [PHONE]. Thank you,	20.655001	25.360001	46.014999	train
And let me see in your file. So yes, it was a call by [PERSON]. She is somebody from the durable, durable [ORG] team. And it was about the scale. The scale is missing Yeah. the ICD-ten code. So they didn't do it. Uh, you got the information from the doctor? Mm-hmm. Yes. Can you call them and get their code?	23.337999	47.550999	70.889	train
'Cause that's where it came from. The heart doctor's office? Yes. So the doctor's office needs to fax us the ICD-ten code. I can give them a call now to see if they can go through their faxes and send us the ICD-ten code. N-now give me the name just in case they call me back. What kind of code? ICD ICD. ten code. ten, ten code.	24.653999	71.429001	96.083	train
Yeah. Yes. I, I hope you can get them because it's . I just had a lot of doctors and therapy. [PERSON]. And I still got to make a manog uh, um, what do you call these, uh, breast tests? [PERSON]. I gotta make that appointment. Just one thing has, uh, been another, and I and I do therapy. Uh, we appreciate it. Uh, let me know if you don't get them because I Okay.	23.861	96.539001	120.400002	train
Let me just try calling them. You have their you have the pho you have their phone number? Yes. Or leave them a message, and they'll get back to you that, uh, they sent this information to you. I appreciate it. Yes. No problem. And will they let me know when it's coming so I can look for it? Yes. They will let you know when Oh, thank you. We will let you know once we, we approve it, okay? Yeah. 'Cause this I got a long time ago from the other agency,	22.832001	122.087997	144.919998	train
and, uh, I put weight on. And I can't tell what it is without a decent scale until I went to the doctor. Yeah. Uh [PERSON]. Yeah. I appreciate it. Uh, so you'll let me know i-if you have a problem. Yes. Oh, thank you very much. No problem, [PERSON]. Bye now. I'll give them a call now. Bye-bye. Thank you.	19.271	145.207001	164.477997	train
My name is [PERSON], and I'm calling for my mother, [PERSON].	5.113	4.986	10.099	train

Thank you. And your home address? zero:[ADDRESS], [ORG], [GPE], [ZIP], Apartment twoC. Thank you so much for your information. And, uh, the reason you're calling is, uh, you want to confirm your service for today? Know what I'm calling for I'm [GPE] what I'm calling for, I would like to [ORG]

24.722

24.871

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I need another bath chai tu chair for my bathtub because the, the leg the broke on, on, uh, on the one I got. I and I haven't had that o-over, over ten years almost. Mm-hmm. And, and, and I and I need one. Do I have to go to my primary doctor for him to put a prescription in for

24.874001

50.740002

75.613998

train

Oh, okay. So I mean, you needed a, a new wheelchair? No, not no wheelchair. A bath chair. When you get in the bath for my age, it help me b-bath myself. Oh, bath chair? R-right. The bath seat. Mm-hmm. The one the leg that broke on it. Oh, the, the shower chair? Right. Oh, the shower chair. Yes. You are uh, if you have more than five years, you're allowed to get a new one.

24.604

76.254997

100.859001

train

And this is the first time you call in regarding this issue you have? Yeah. This is the first time I'm calling about it. Mm-hmm. [PERSON] I've been had this here oh, [PERSON] take God to tell. Mm-hmm. Yeah. Yes, Miss [PERSON]. So in this case, so I'm going to give you the fax number. You can ask your doctors, your primary doctor, to send a referral to [GPE] as soon as possible, and they can process the

23.608

101.095001

124.703003

train

All, all right. Well, give me the fax number. Hold on one second. No problem. Take your time. And I'm fixing to get the fax number, and I got to call Doctor what's it called? Doc I got to call [ORG] [inaudible]. Oh, oh.

23.186001

125.497002

148.682999

train

bathtub. If they fax it, she'll have it right away. Hello? Yes. Hi. Good morning. Good morning. Good morning. My name is Rosimely. And I tried to give you the fax number because, uh, she said she needed, uh she needs to replace the, uh, shower uh, is the shower bath?

18.664

149.070999

167.735001

train

Um, yeah. I, I would like to give you the phone uh, the fax number. Uh, she can ask the doctor to send the referral to [GPE] as soon as possible. Okay. No problem. Yeah. Are you ready to write the number? Yes, I'm ready. Yes. The fax number is two hundred and twelve two hundred and twelve. eight hundred and ninety-seven eight hundred and ninety-seven. nine thousand, four

24.030001

168.240997

192.270996

train

hundred and forty-eight. nine thousand, four hundred and forty-eight. Got it. [PERSON]. Uh, soon [ORG] received the referral, so [ORG] will process the request and to get approval, and she will be able to receive the delivery. Uh, anything else I can help you?

13.466

192.641998

206.108002

train

Um, basically, that's it 'cause she had this for, like, over, like, twenty years now, so she's due for a new one. Oh, boy. Yeah. She Yeah. Every five years, she allowed to, to replace to, to get a new one or every ten years. Oh. Yeah. Uh-huh. It's the only since I've been getting a little issue is, uh, is, is before the five years, it's, it's damaged, and she has to submit the referral to replace the one.

23.895

206.867996

230.763

train

But e-every five years, she automatically she will get a new one. Okay. So let me ask you a question. So that's what about the toilet seat? Yes, for the, uh yes, for the toilet seats. Any type of equipment the member needed, yes. Okay. So I'm gonna have them fax it to you guys. The toilet seat also. Mm-hmm. Yes. No problem. Anything else I can help you? No, that's it so far.

21.009001

231.033005

252.042007

train

You're welcome. Have a good day. Thank you for calling [ORG]. Ha bye-bye. Same to you, and thank you. You're welcome. Anytime. Bye-bye.

7.24

252.548004

259.787994

train

Who do I have the pleasure of speaking to?

2.29

3.9

6.19

train

You are the member, or are you calling on behalf of the member?

2.778

12.763

15.541

train

Uh, once again, um, uh, I cannot clear hear clearly.

3.032

17.555

20.587

train

All right. Please spell for me your first, uh, first name, Ms. [PERSON]. Ms. [PERSON]? Yes. Can you please spell for me your first name? I need to pull up your file, and I'll be happy to help you. M-Y-R-T-A.

20.52

26.17

46.689999

train

thank you. Uh, N as in [PERSON], first letter, Y, R as in [PERSON], T for time [PERSON], A for apple? Yes, M-Y-R-T-A. [ORG] of birth, please? April twenty-one, 'forty-three.

22.055

53.946999

76.001999

train

Thank you. Just bear with me, please. I'm bringing up your account. [PERSON]. And may I have your address as well? Uh, one hundred and twenty-three, uh, Ten Eyck, Apartment oneC, uh, [GPE], [GPE] [ZIP]. Thank you. How would you like to be addressed, by first name or last name? Either one. May I have your phone number,

23.691999

77.302002

100.994003

train

please? [PHONE]. Thank you so much. [PERSON]. How may I help you today? So I'm calling to make sure, um, my doctor, um, faxed the script for diapers and walker. Uh, it [PERSON] he had to do it a second time 'cause it was missing information. I wanna know if he, um, sent it over last Thursday, I believe.

22.375999

102.125

124.500999

train

I see. No problem. I'll, I'll check that for you. Bear with [PERSON]. me, please. [silence] All right. Just a

19.997

124.940002

144.936996

train

Just need to get to the right screen to see if we received it. Mm-hmm. [PERSON] All right. Yeah. So I see here that the date is on the

22.459999

148.987

171.447006

train

February the nineth, um sixteenth. The progress note [PERSON]. prescription for rolling walker and diaper, yes, has been uploaded to your account. And let me see if that request [PERSON]. was sent to the team. Yes. And it's been Mm-hmm. sent to the team on the same day on the sixteenth. So I Oh, okay. would kindly advise you, yes, give us a callback to the end of the week, and we'll check the status on it.

24.958

171.716995

196.675003

train

Oh, okay. Okay. All right. Is there anything else besides that I can help you with today, [PERSON]? Oh, okay. And they, they would call me they'll call me to deliver the walker or, uh? No. I would kindly [PERSON]. advise to call us back to the end of the week. We'll check Okay. the status on the order. And Mm-hmm. uh, usually for the walker, it takes time, like fourteen to twenty days with the process,

24.958

197.923996

222.882004

train

delivery, everything. So, uh [PERSON]. we'll check Okay. in the system if there is anything else we need or the process is going smooth, just for you to know, just in case. Mm-hmm. They're [PERSON]: Mm-hmm. good to give us a follow-up call. So if everything Mm-hmm. is fine, we do not need any additional information or anything. The, the process for walker takes fourteen to twenty days. But for the diapers,

24.889999

223.237

248.126999

train

it usually takes, I would say, uh, seventy-two business days to get the approval and to place the order. So that's why I advised [PERSON]. to call us b-by end of the weekend. We'll check status on both, uh, items, uh, the doctor requested. All right? I see. Okay. Thank you. All right. No problem, [PERSON]. Is there anything else besides that I can help you with

21.025999

248.481995

269.507996

train

No, just that. Thank you so much. Okay, then. Thank you so much for calling [ORG]. If you are opted in for the survey, please remain on the line to complete the survey. Thank you for calling Mm-hmm. VNS Health. Have a good day. Bye-bye

11.087

270.317993

281.404999

train

My name is [PERSON].

3.831

4.177

8.008

train

Whom do I have the pleasure of assistanting today?

4.822

8.537

13.359

train

And can I just have your date of birth and

2.466

22.916

25.382

train

four, uh, eleven/thirty-nine. Uh-huh. Okay. [PERSON], and can I just have the address as well? two hundred and sixty [inaudible] on, on, on the on thirty-sixth Street. [PERSON]. Uh,

24.653999

26.93

51.584

train

[inaudible]. Okay. And [PERSON], how may I assist you today? Okay. I, um, spoke to the technician Mm-hmm. and he told me, uh, [inaudible]. I couldn't I have a hard time getting out of the house.

24.771999

54.030998

78.803001

train

uh Mm-hmm. I [PERSON] uh, uh, I ma would need a ramp. Okay. So you need a ramp? Yes. And Okay. I am uh, I, I have a wheelchair, but it's Mm-hmm.

22.225

79.224998

101.449997

train

And I would need some help with purchasing a new one. I have a, um uh, h-have a new one to [inaudible] so he then he th uh, and, and, in

23.844

102.007004

125.850998

train

[inaudible]. Okay. So I, I have [crosstalk] do you need a new wheelchair or you have a new one already? Yeah. But he's I, I he I have a [inaudible], but it's so cheap that it's just falling on

23.372

126.474998

149.847

train

And, and, y-yeah. Okay. So the wheelchair is [crosstalk]. Okay. I have I have, uh, I have already had five years, um. Mm-hmm. Yeah. I have [ORG] do d do for, for pay every five

24.367001

150.826004

175.192993

train

I, I haven't, uh, had five years. I had a wheelchair the [PERSON]. uh, w nursing home [PERSON]. lost it. Okay. And So, um, are do you want a new wheelchair? Are you requesting a new one? Yes. A new wheelchair. Okay.

23.608

175.429993

199.037994

train

Um. All right. So I can put Uh, will you [crosstalk] the request you need a wheelchair and a ramp? Uh, yes. Okay. Um, we will need a I can put the request in for the wheelchair for you, okay? Um, you will need a prescription from the doctor Okay. okay, um,

20.368

200.050003

220.417999

train

requesting the wheelchair to be sent over. Do you, uh can I can give you the fax number as well, okay? I'm gonna put the request do you have the doctor's name and phone number? Yes. Okay. Well, I didn't tell her I needed it. I can say, uh,

24.958

220.722

245.679993

train

I am, uh, eligible for it. Okay. So I can put the request in for the wheelchair, okay? Okay. All right. Did, um? I want Mm-hmm. this twenty uh, I want twenty

20.082001

246.067993

266.149994

train

Sorry. You w said you wanted what? Uh, twenty inches. Oh, the twenty inches. Yeah. I am Okay. a big uh, I am a big woman. And Mm-hmm. But, uh, c anything other than that can't

22.697001

270.148987

292.846008

train

fit through my door. Okay. No problem. All right. Let me see. Sure. No problem. Let me I can request that for you, okay? I can put the twenty inches, the wheelchair. And let me see here.

21.162001

293.875

315.036987

train

And you still go to, um, the doctor. Your [ORG] is at Mount Sinai? Yes. Oh, you But I-I-I'm changed to the geriatrics clinic Okay. So who's your doctor's name now? by Harvey. I have

24.84

315.576996

340.416992

train

the name of this address is on the a paper. Okay. Can I just have the name and then phone number for your new doctor? Here's

21.701

340.872009

362.572998

train

the address right here. Yeah. Yes. Okay. Um. Okay. Um, you It's [LOC]. Sonica, it's [ORG], [ORG]: Okay. And what is the phone number? Um,

24.148001

369.559998

393.708008

train

Okay. No problem. Okay. So I can put the request in, request in the wheelchair. They will reach out to the doctor for a prescription to be submitted. Okay. Uh, how do you, um

23.389

394.332001

417.721008

train

and what you need for the ramp? Yeah. So it'll be the wheelchair and the ramp. So we can put in the re or, um, the wheelchair and the ramp. The doctor have to submit the wheel um, the prescription for the ramp and the wheelchair. Oh, the okay. Okay? So

24.385

418.631989

443.016998

train

you can let the doctor know as well that you're requesting a ramp and a wheelchair, and we will reach out to the doctor requesting both items. I will. And she give it you have to [inaudible]. You can for write it. No, the, the

24.653999

443.540009

468.194

train

Okay. If she gives you permission Mm-hmm. fantastic. You [inaudible]. Yes, that's correct. Okay.

24.249001

469.730011

493.979004

train

Okay. I, uh, I will call her today. I just left there. Okay. I You just left there? I uh, yeah. I wiil sure to call her, but I am going there Thursday.

24.367001

494.721985

519.088989

train

Oh, you're going there on Thursday. Yeah. Okay. So when W you go there on Thursday, um, let her know that you're requesting a wheelchair and a ramp from [GPE], and they will be sending over a prescription. Okay. So she has Okay. to put the inches. So she have to put in the wheelchair, the twenty inches and then the ramp as well.

23.895

519.713013

543.607971

train

Okay? Um, okay. Thank you. No problem. All right. So is there anything else I can assist with today? No. [inaudible] Okay. that I will be [inaudible] that I, I Sorry. Um, what is the doctor's name again? By

22.882999

544.046997

566.929993

train

Um, B-H-A-T-I-A. B-H-E-T-I-A. Okay. A eh, um, yeah. Um, I am, uh,

23.49

573.72998

597.219971

train

[inaudible], uh, ch jury action claim that's at, uh, [PERSON], uh, [LOC]. At Mount Sinai West? Yeah. Uh,

19.93

597.473022

617.403015

train

um, I know the w I, I [inaudible]. one hundred and eleven Mm-hmm. [inaudible], uh, [inaudible]. Okay. No problem.

24.975

617.97699

642.952026

train

All right. So I put that in. They should be reaching out and requesting that for you, okay? Okay. Thank you. All right. No problem. You're so welcome. And thank you for calling [ORG]. Okay. Thank you. Have, have a good one. You, you

18.68

643.492004

662.171997

train

Who do I have the pleasure of speaking with today?

4.732

8.927

13.659

train

Uh, yes.

2.637

13.683

16.32

train

The member.

2.366

19.153999

21.52

train

And if you can verify date of birth and mailing address?

2.958

24.773001

27.731001

train

Address, one hundred and twenty-three Ten Eyck, Apartment oneC, [GPE], [GPE] [ZIP]. Thank you. Let me just see here. And Ms. [PERSON], can you provide me with your best callback number? [PHONE].

23.169001

29.613001

52.782001

train

Thank you. And what's the nature of the call today? I'm calling 'cause, um, my doctor has faxed over, um, a new script, one for a walker, and one for diapers. Mm-hmm. And I wanna know if it was received. Let me see here. Of course, I can look into that for you. Just bear with me one moment.

21.549999

55.887001

77.436996

train

Mm-hmm. Okay. Let's see. Okay, yes. I do see that here, that the prescription for the roller, so far, has been uploaded as of yesterday. Um, let me see [PERSON]. what else, documents. All right. Roller walker, con

22.089001

84.457001

106.545998

train

incontinence, yes. So both have been uploaded and received. Okay. So then w-what happens now? From there, we have it. We received it as of yesterday, um, and had it uploaded. So usually, from there, it takes seven to fourteen days for us to create the authorization and get it faxed over to the vendor

23.844

107.490997

131.335007

train

before they can deliver it out to you. Oh, okay. And then will the vendor be the same as that one that sends me the gloves now, or? Let me double-check that here, what vendor you currently have. I

22.309

131.587997

153.897003

train

think Mercy. Mercy. Um Okay. So yeah, um, so far, it looks like that because they include the gloves and incontinence. So they'll probably just add that into the authorization from there. [PERSON]. Okay. And [PERSON]: And that still takes [crosstalk] a week, you said? So with [ORG], that one might be a little sooner because there's an authorization prior on here. They just have to adjust it

24.098

155.128998

179.227005

train

and, um [PERSON]. send it over, send the new one over with the extra item. Um Mm-hmm. For the walker, the rolling walker, that may still take seven to fourteen days as we have to create an authorization for that and then send it to them. And then they have to, um, confirm they received and then schedule delivery with you. Mm-hmm. I see.

23.693001

179.968994

203.662003

train

Of course. No problem. Is there anything else I can help you with for today, Ms. [PERSON]? No, that was it. Perfect. Thank you for calling [ORG]. You have a wonderful rest of the day. Thank you. Bye.

12.522

206.125

218.647003

train

Um, [PERSON], the home attendant for Miss [[PERSON], [PERSON]?].

6.66

7.012

13.672

train

And can you please verify the patient's date of birth and complete home address?

3.209

13.693

16.902

train

It's fiveth of September, one thousand, nine hundred and forty.

5.556

17.003

22.559

train

Um, three hundred and eighty-five [Truth?] Avenue, Apartment two hundred and twenty-four, [GPE], [GPE], [ZIP]. And may I please have your name again? [PERSON]. [PERSON] And [PERSON], may I please have a telephone number for you? From y um, [PHONE].

23.777

25.124001

48.901001

train

And [PERSON], thank you for verifying that information. You said [PHONE], am I correct? Yes. And she have a And you said you're the number here at home, too, [which you?] have it on file. Um, and you said this are you calling in regards to you the patient's home health aid, am I correct? I don't hear you. Can you repeat?

24.771999

50.521

75.292999

train

You're calling in [GPE] you're the patient's home health aid, am I correct? Yes, I'm the home aid today, but I'm calling for her, Miss [PERSON]. Okay. So how may I so how may I help you? Okay. She was in the hospital when she came out with a Folely, and, um, because they said the computer weren't working so they couldn't see anything to, to put the, um, the [PERSON] in [inaudible]. So she he stomach was hurting now. She said she wants

23.524

76.188004

99.711998

train

the nurse to come and put it in. Okay. So she's requesting a nurse to come out to, to, um, insert the [PERSON], am I correct? Yes. She need the [PERSON] back in, please. Okay. So what I'm gonna do is have a clinical specialist call you back, and they will be calling you back at the telephone number of [PHONE]. And I'll let them know that you're calling in regards to the patient's requesting for a nursing visit, okay?

23.556999

100.066002

123.623001

train

Yeah. Can you call her Is there anything e on her f on her phone 'cause it's much louder, which is seven hundred and eighteen And what number is that? Mm-hmm. [PHONE]. Okay. So someone will be a clinical specialist will be calling you back. They're on the line with another client. And as soon Okay. as they become available, they'll call you back, okay? Thank you so much.

20.823999

123.977997

144.802002

train

You're welcome. And thank you for contacting [ORG] and enjoy the rest of your evening. [ORG].

5.805

145.391998

151.197006

train

You're wel Um, I did send a message to our authorization team Yeah.

5.142

3.667

8.809

train

letting them know that you need the authorization refaxed.

3.326

8.829

12.155

train

But I also seen that the last time you had a [ORG] form, um, filled out was back in, um, January, February, March, April twenty-twond of two thousand and

10.202

12.175

22.377001

train

twenty-two. That's probably why they stated that you might lose your services 'cause a new [ORG] is needed, a new doctor's physician form. The Oh, and who does it? Who does that? Does someone have to come out to the house? Do I have to be on the phone with somebody? Um, okay. So your physician your, um, primary care doctor has to fill it out. Oh, no.

22.207001

22.863001

45.07

train

Oh, God. I hate going to him. I mean, you can get an at-home doctor. I can give you a phone number for an at-home doctor service if you don't want to leave your home. And who where is the home doctor from?

15.356

45.948002

61.304001

train

Um, Essence Medical. I can give you their phone number so you can inquire with them about getting an appointment for a doctor to come out and see you. They work alongside [ORG]. Oh, that's why they've been calling. Yeah. Mm-hmm. Oh, boy.

18.208

62.080002

80.288002

train

So that would mean that you would have to mail me the form. I would have to go see my doctor. And have Or do you want it to be emailed? Do you have an email address? Uh, yes. Okay. Give me one moment just to take that email address from you, please.

24.063999

81.182999

105.247002

train

[silence] Okay. Are you ready? [inaudible] uh, one moment. I'm sorry. I'm just starting. Oh, no problem. No problem. Thank you. [inaudible], um, four thousand, nine hundred and thirty-one is requesting [CD pass?] forms to

24.653999

106.528999

131.182999

train

be sent do you want it to be sent to your home as well, too? Yes. Okay. Um And then is there a number there that where I can call Essex Essence? Yeah. I'll give you that phone number after you give me the email address. No problem. Okay. I'm ready for the email address whenever you're ready. Okay. It's in small letters. [PERSON]. [PERSON], E-D-W-A-R-D-L,

24.722

131.537994

156.259995

train

C-A-S-T-R-O [PERSON]. [PERSON] one hundred and seventy-nine Mm-hmm. at gmail dot com. Okay. I'll repeat that back. One moment. Mm-hmm. I have [PERSON] that's E-D-W-A-R-D L Castro, [ORG], one hundred

22.341999

156.529999

178.871994

train

and seventy-nine at gmail dot com. That's correct. Okay. Thank you. Please follow up one moment. I'm gonna go ahead and give you that phone number. Okay. Okay. The phone number for [ORG] is seven hundred and eighteen Uh-huh. two hundred and

23.202999

179.141998

202.345001

train

thousand, two hundred and ninety-five. two hundred and ninety-nine Yeah, seven thousand, two hundred and ninety-five. Okay. And, um, I just ask for a home visit for Yeah. For a physician, yeah. Mm-hmm. Oh,

24.552999

206.800003

231.352997

train

All righty. [ORG]. Wow. [PERSON]. And do you know how long it'll take to get an appointment? Um, it shouldn't take long. It's an at-home doctor service, but you can inquire once you do call them. Right. If you can feel free to even call now, yeah?

23.979

233.311005

257.290009

train

I am. [laughter] Yeah. But is there anything else I could help you with, [PERSON]? Oh, no. You've been very, very helpful. Oh, thank you so much. I appreciate that. But I did go ahead and send the, um, message to the CD pass department so that they'll email you the paperwork for the [ORG] forms. Okay. And I also sent a message to our authorization team just in case, um,

22.545

257.593994

280.139008

train

you know, the auth wasn't received so that they'll refax it, okay? Okay. Okay. Well, thank you, um, for calling [ORG]. And if you did opt in for the survey, if you could remain on the line. But other than that, you have a nice day, okay? One moment. Wha and what is your name? Yeah. Oh, it's [ORG]. Yeah. Okay. Thank you. You're welcome. Have a nice day, [ORG]. Thank you again.

24.587

280.459991

305.046997

train

I don't know if it was yesterday because I, I don't get, uh, too much calls with when I get so many junk calls.

6.932

8.896

15.828

train

But, uh, I know we ordered a scale.

2.807

16.763

19.57

train

And I don't [ORG] Okay.

2.084

21.122

23.205999

train

Okay. Let me get your date of birth and address. [DATE]. Mm-hmm. six hundred and ninety-one thousand, five hundred and sixty-nine Place, [GPE], [GPE], [ZIP]. Thank you. And what is your phone number? [PHONE]. Thank you,

20.655001

25.360001

46.014999

train

And let me see in your file. So yes, it was a call by [PERSON]. She is somebody from the durable, durable [ORG] team. And it was about the scale. The scale is missing Yeah. the ICD-ten code. So they didn't do it. Uh, you got the information from the doctor? Mm-hmm. Yes. Can you call them and get their code?

23.337999

47.550999

70.889

train

'Cause that's where it came from. The heart doctor's office? Yes. So the doctor's office needs to fax us the ICD-ten code. I can give them a call now to see if they can go through their faxes and send us the ICD-ten code. N-now give me the name just in case they call me back. What kind of code? ICD ICD. ten code. ten, ten code.

24.653999

71.429001

96.083

train

Yeah. Yes. I, I hope you can get them because it's . I just had a lot of doctors and therapy. [PERSON]. And I still got to make a manog uh, um, what do you call these, uh, breast tests? [PERSON]. I gotta make that appointment. Just one thing has, uh, been another, and I and I do therapy. Uh, we appreciate it. Uh, let me know if you don't get them because I Okay.

23.861

96.539001

120.400002

train

Let me just try calling them. You have their you have the pho you have their phone number? Yes. Or leave them a message, and they'll get back to you that, uh, they sent this information to you. I appreciate it. Yes. No problem. And will they let me know when it's coming so I can look for it? Yes. They will let you know when Oh, thank you. We will let you know once we, we approve it, okay? Yeah. 'Cause this I got a long time ago from the other agency,

22.832001

122.087997

144.919998

train

and, uh, I put weight on. And I can't tell what it is without a decent scale until I went to the doctor. Yeah. Uh [PERSON]. Yeah. I appreciate it. Uh, so you'll let me know i-if you have a problem. Yes. Oh, thank you very much. No problem, [PERSON]. Bye now. I'll give them a call now. Bye-bye. Thank you.

19.271

145.207001

164.477997

train

My name is [PERSON], and I'm calling for my mother, [PERSON].

5.113

4.986

10.099

train