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pick a higher floor alls well in Marriottville ! just the street noise can get you down so pick a higher floor. Menu is fairly limited and NO ROOM SERVICE from 11am til 5pm (I arrived exhausted and jet lagged at 11:05am having not eaten in 12 hours so that was not good).

Nice hotel, great service! My girlfriends and I, (4 of us) stayed for 5 nights in October. The suite was perfect, loved the 2 separate rooms with flatscreens and free wi-fi! We stayed on the 7th floor and yes there was outside noise but not enough to make us not sleep! What do you expect in the middle of a large city! The breakfast was good and lots of variety and really helped with our budget! Also we made good use of the wine and chees every evening...no it was nothing fancy but a great touch! Who doesn't love a little free wine?? The staff was very helpful with any questions we had and every time we wanted ice it was always delivered quickly! We really enjoyed having a Geary street facing window to watch the city at night! Very interesting! We would for sure stay there again!! Also..beds were SO comfy!!!!!

worst place ever!!! Worst Place ever!!! Hotel Room Doesn’t have It’s own microwave like it says online. You have to go downstairs out to the parking lot to use the hotels microwave. You ask for a non-smoking room and you get a smoking room. Ac doesn’t work. The tables and the bathroom sink were dirty and not wiped down. The sink and re shower tub is clogged up and smells really bad. My boyfriend found porn magazines in one of the dresser. Ashes left over from cigarettes from last customers were let on the floor and tables. Rooms don’t have a ironing board o iron clothes no ice machines. Very poor customer service. When asked for extra towels, the lady said she didn’t have extras to give me because she only had enough for her service? Wth does that mean??? Oh one last thing! There’s an elevator but you can’t use it! Its only for their services ,and it’s a three story building! Good luck with your luggage!

Run down Counter staff was friendly, but unprofessional, the microwave did not work, I was glad I could use the regular oven to heat my pizza. Breakfast was a disappointment. Snacks at the desk were sky high and bad food. No healthy foods whatsoever. Tv digital was, shaky?; whatever HD sets do when they are not working right.sidewalks were very dirty and safety did not seem a concern. Soft bed though and nice selection of pillows.

Well located hotel in midtown Manhattan My family and I stayed at the Hotel Metro for four nights whilst visiting New York. Good points: Great location, 2 minutes from 5th Avenue, 5 minutes from the Empire State building. Very clean hotel and efficient service. Nice little bar attached to hotel. Great views from rooftop terrace. Downside: The general breakfast experience was not great, shabby dirty furniture, we had to clear our own tables, which were not cleaned after previous guests had used them. Paper plates and plastic cutlery did not enhance the experience. Although rooms were clean there was constant noise from air conditioning units at the back of the hotel, when we complained we were moved promptly but the noise was still evident (perhaps a common problem in a city like New York ?) Tips: New York is an expensive city to eat in, unless you like to live on hotdogs or pretzels, however we found a very good, reasonably priced restaurant just around the corner on 5th ave - the Heartland Brewery, contemporary American cuisine and a good choice of beers, it was recommended by the hotel concierge.

Below expectation Stayed one night to find that the room was below expectation. 2 queen size beds - beds were okay but bedsheets were thin and old and of rather cheap quality. The blanket was a thin one which feels very rough (not the soft plushy kind). Room could use some updating in terms of carpet, light switches, etc.. Safe did not work. Bathroom looks very 80s and outdated. Fan inside bathroom does not work and hence after a shower, the bathroom feels very moist and stuffy. Sink sits outside of bathroom. No bath mat in the bathroom. No toiletries such as lotion, shower caps, etc.. Worst of all, the air-conditioning system is very weak. It fails to cool the room even though it's already turned to its highest. Overall, rather disappointing room. Positives: location of hotel is only two blocks away from the Space Needle and Monorail. Front desk staff were very friendly and helpful.

Good place to stay After booking this room on a 72-hour flash sale and getting a pretty good deal, I was surprised I was able to "customize" my stay. From early check in to a pillow menu - they had a lot to offer! It was my boyfriend's first trip to NYC, so I requested a high floor room with early check in. When we arrived early, our room was ready for us as requested. The check in process was very quick and simple and we were handed keys for a room on the second floor. The second floor?!? I'm not one to complain, so we made our way to the room to check it out. It was nice and spacious, the bathroom was HUGE! My boyfriend pulled up the blinds to check out the view and what did we find? An awesome view of two commerical air conditioning units. YES! Slightly discouraged that I had requested a high floor room and this is what I was provided with, on my boyfriend's first visit to NYC, I quickly reminded myself that we were in NYC and wouldn't be spending much time in the room. Still, it would have been nice to have the city to look at, rather than air conditioning units, at the end of our long days exploring. Anyways, enough about the view (or lack there of). The room was great. The bed was a little squeaky, but comfy, and BED BUG FREE! We had a ton of space considering we were in NYC. We had no problem requesting extra pillows; they arrived promptly. Again, the bathroom was very big. The shower had good pressure and drained well. The sink and countertop was large enough to place all our toiletries. The hotel staff were very helpful, providing a map of the city upon arrival. The doorman was able to help flag down cabs when we needed them and as previous reviews have stated, the hotel is very close to Grand Central if you want to jump on the subway. The neighborhood was safe, we walked late at night to try to find a homeless person to give our leftovers from dinner to and couldn't find one! They kept our bags on the day of our departure for free, although we left a tip. Overall, the Affinia Shelburne met our expectations.

Four Days in Paradise..think Gilligan's Island meets San Diego! Just spent 4 days in Paradise...kinda sorta. This resort is so unusual-sort of like Gilligan's Island meets San Diego! Think tikki torches..water falls..palm trees and glitz. Favorite things: 1. STAFF-extremely nice and helpful 2. GROUNDS-beautiful -especially at night 3. QUIET-you'll sleep great! 4. LOCATION-perfect place to do San Diego from 5. EXERCISE CENTER/POOL-amazing! Not favorite things: 1-HOTEL PRICE...Crazy expensive!!! (check out hotwire.com for a possible deal) 2-PARKING PRICE...$35!!!!!!!! Really?!?!?!?!?! Can you say...RIP OFF?? (to be fair, I did get comped due to it being my birthday and as I said...super nice staff! advice...go on your birthday!) 3-"RESORT FEE"....$15!!!!!!!! Again..really?!?!?! All you really get for that is internet. Yikes! 4-RESORT NEEDS UPGRADE..I think Paradise Point was probably much nicer back in the day. It's great still, but you can tell things haven't been upgraded in a while. It does look like they are starting do do this (they were ripping up the main lobby when I arrived and redoing it). Bottom line...I enjoyed the place alot and will go back if ... 1-I get a good deal from hotwire.com again 2-they wave the ridiculous parking fee again 3-they reduce the $15 resort fee/internet fee Loved the place...just potentially way too expensive!

Classy gem in Venice Beach A very classy hotel just steps from the freak show of the Venice Beach strip. We were upgraded to a suite which was fantastically huge, modern, and comfortable. The rooftop bar is fabulous and affords great views. We ate breakfast at the hotel restaurant and it was delicious. I would definitely stay here again!

Enjoyable stay We had booked a deluxe room and upon entering were deeply disappointed at how small and gloomy the room looked (there was also a slight unpleasant odour in the room). I realised i would not be able to handle spending 4 nights there and called the front desk to find out if we could upgrade to a larger nicer room. They offered us an executive suite for $150 more per day which we accepted and they had the suite ready for us in about 45 minutes. It was definately worth it as the living room was large and the bedroom more spacious with better decor and a larger bathroom. The bathroom was not the nicest looking and had just the basics but the bedroom and living room was beautiful. I was very pleased and our stay there was quiet enjoyable. We had dinner at Seasons restaurant, it is a beautiful restaurant with excellent service. Although the prices are relatively high (around $50 for a steak without any side dishes), my husband and i both ordered the rib eye and it was undoubtedly the most delicious steak we had ever eaten! We decided we would have dinner there again 2 days later as the food was so good however when we called that evening for a reservation were told it was closed on a monday :( Valet parking was available which cost $58 per night plus tax which i thought was a rip off. The spa menu was very limited and we did not both with any treatments as the choices available did not sound very tempting. The levels of service we received were excellent and the rooms were very clean.

Good views, thats about it..... The pros: The views of lower and middle Manhattan were amazing from the both our rooms and the terrace, lovely part of town, in stylish Soho and only a few blocks away form little Itlay and Chinatown. The cons: DISINTERESTED staff didn't interact with customers, (One word answers), The terrace was quite like a zoo, kids running everywhere, it seemed that the terrace was just another lobby (not a club), there was no fruit, which was annoying ( seen as though i like to watch my weight). Cheapest towels, small rooms. Key cards were DISCRACEFUL, working ONCE than having to get a new key because it WOULDNT work, after leaving my room forgeting my camera, i tried to open the door, but the key cards wouldnt work then having to wait 5-10 minutes for the lift to come, getting a new card and waiting for the lift again, 20 minutes had gone past since i had forgotten my camera in my room. Overall: good location, nice veiws, but basic, cheap, unhelpful, as annoying.

Good value, OK room, but noisy The very good last minute rate on this hotel and its location made it an obvious choice. All in all the check in, and room were quite acceptable, although having to take a suitcase up a flight of stairs to reception is not ideal. The room was large enough and the free wireless much appreciated. There were a few obvious items missing, such as a room safe and an iron (although the later is available on request). My main issue with the room was the noise. I was on the 4th floor facing 45th St, and there was no soundproofing whatsoever. The traffic noise and noise from garbage trucks was bad enough, but the bell that went off at a building not far away, at regular intervals through the night, made it quite hard to sleep (lucky I was tired!). If the room were quieter I would stay here again.

Great stay for Business Travelers &Vacationers I've been staying at this hotel every week for about 2-3 nights the past 3 months for business. The main reason I choose this hotel is proximity to work, but also the price/value. This is a fairly large hotel. Location: This place is in a great location. Mainly financial buildings, but not far from all of the clothes shopping stores. The subway is right below it and the E train will get you to and from Penn Station in 10 minutes. There are some nice restaurants near by, sushi, indian, etc. Check-in: Sometimes quick, sometimes slow. It's a hit or miss but they are pretty quick. They seem to check-in people every 5 minutes. Rooms: I've stayed in all of their rooms, Queen, King, King suite. Obviously the King Suite is their nicest and largest, but their Queen/King's have ample room. Bathrooms have mostly been clean. I did have one room with a slow draining tub and I could tell it could use a good scrubbing. The toilets/vanity have always been nice. I'm a very light sleeper and never yet had any issues with noise either outside or inside. The doors door slam sometimes and can be loud, so just be careful when closing your door. Speaking of closing your door, if you just let the door close, it won't close all the way! So make sure you shut it as you are either walking in or out. A/C is great, never had any problems. Make sure it's set on high, sometimes they are set a 1 bar, but that won't be enough to cool your room, make sure it's on 3 bars (changed via electronic control). Internet: As long as you are a Hilton Honors member, you could find a way to get free internet. I usually bring my own t-mobile hotspot and use it, as the hilton internet can be a little slow. But if you have nothing else, it gets the job done. Breakfast: If you get one of their breakfast rates, or have a high hilton honor status, you will probably get free continental breakfast. As you walk in, they will try to get you to upgrade $8 to their full breakfast, the hot items (sausage, eggs, bacon). I never found it worth it and if I ever ate down there, I just had coffee, cereal, some fruit. Not the best selection, but it got the job done. TIP: I started going to the small shop next door. They make great omelets. I also grab their salads for dinner sometimes. The guys there are really nice and breakfast has never been more than $10. Coffee is great next door. The Coffee at the doubletree breakfast is always burnt. Bar: The Bar area is nice and the drinks are pretty good. WATCH OUT: They automatically put a good 18-20% tip on top of their drink orders. This means that bar tenders are not that friendly. If you order a drink, ask for pretzels/nuts, because they obviously won't voluntarily give you some. The Bar area has nice music and lounge seats. Much better than many hotels. Be prepared to pay a price for the drinks, Wine is an easy $10, other cocktails $10-13. Gym: The Gym is pretty nice and clean in this hotel and above average for most. There are about 4 treadmills, 3 ellipticals, 2 bikes. They have free weights from 10 - 50lb's and 4 machines for back/shoulders. They also have about 8 bicep bar bell weights ranging from 50 - 110 lb's. They have 2 stands for various exercises. The one annoyance is the ceiling is fairly low. I'm 5"10 and I can touch the ceiling with my hand. This means no kettle bell swings, or anything swinging higher than your head. Overall I really enjoy staying here. Again, apart from sleeping and a little work, I don't spend time in my hotel. But the most important for are price, location, cleanliness, service, and gym. The doubletree has all of those. I would give it 5 stars, but management needs to address: 1. Bar bill that automatically puts Tip, not cool. 2. Some bathrooms could get a makeover and the tubs/shower rubbed down

aweful ramada sleepy staff, no smile, no hospitality manner. very noisy location. lighting is dim. booked 4 days, but stayed only 2.

Too noisy! The best thing that I can say about this hotel is the "happy hour" menu in the bar. Checking in was a nightmare. A special rate was available but the front desk couldn't book it so we had to sit in the lobby and call their reservations number. Their reservation people couldn't book it because they were having problems with their "system." We went back to trying it online and their website would only book the more expensive rooms. I went back to the front desk and they put us in an "upgraded" room that faced the runways at LAX. We got to listen to the jets taking off all night. If you stay here, don't stay in any of the rooms on the SW side of the hotel unless you enjoy the roar of jet engines. Also their swimming pool is small and uninviting. Have a "happy hour" meal at the bar and stay somewhere else.

Marina Inn With San Diego hotels at full capacity, and tired after travelling, with no known nearby availability, we had little option but to accept a room at the Marina Inn. $249+taxes for a $20 experience. Comedy of errors. We should have booked ahead, I get it.

Unremarkable Fast check-in to then to wait hours for a room; we were not alone...the main lobby, eating areas and Promenade lobby full of people and bags waiting for rooms to become available. The whole experience of the stay was underwhelming and felt very expensive. We left a day early.

Noisy and rude staff I stayed on the 10th floor. My room was next to where they keep all their toiletries and housekeeping stuff. Even before 7, I started hearing loud bangs on the wall, door and loud talks and continuours whistling. The room was ok. The bed was comfortable but I just hated the fact that I was woken up by noisy staff.

Reservation Let me begin by saying that my husband uses this hotel with regularity and this is my review based on our stay in September. First room we received was smoke laden, not good for a non-smoking room, then they moved us to Room 338. Ruptured ceiling and shabby, old furniture. We reported and documented the problem as soon as we were put into the room. No one ever came up to look at the ceiling when we were there. Funny how they forget about you so quickly. The worst part of my stay with him was that I got over 2 dozen bug bits all over my body, also documented and sent to their management. We did receive credit for our stay and a bag of candy. What I'm most upset about is that I never received an apology, just a comment from their GM that it could just be a rash...I know bug bits when I see/feel them and have the photographs to prove it. I'm still waiting for a response to an email I personally sent to the GM, but have not heard from her (Ms. Kimble). Apparently they are SO big that a customer can be forgotten about and dismissed so easily. SHAME on them.

Much to be desired... My wife and I stayed at the Downtown Marriott this past weekend for Thanksgiving. Just to set the stage to add a little credibility to my post (versus being just a complaining customer), I exclusively stay in Marriotts for my job and I travel 50% of the year, for full weeks at a time. I am a Platinum member every year, so this is an honest Marriott review. This is the worst Marriott that I have stayed in, hands down - and I LOVE the brand. I will continue to stay in Marriotts, but this one was just not up to par with other Downtown venues. The common area facilities are beautiful, but the rooms are not cleaned well. Here is a quick rundown of my stay. 1. After check in at 10 pm, my wife washed her face and used a towel. As she pulled the towel away from her face, she had a clump of someone else's hair on her face that wasn't cleaned from the towel. G. R. O. S. S. 2. I am not an expert, but it looked like there was puke on the toilet. Brownish/yellow streaks down the bowl, and a few chunks of something on the back of the toilet (see picture) - not to mention a brown film on the toilet seat itself. 3. Hair in the sink and in the tub when investigated. As I pulled back the covers of the bed while deciding what to do, I noticed hair on the bottom sheet and hair on the pillow. 4. Was moved to a new room. There was hair in the sink, but at least it had a clean toilet bowl and bed. The bellman named Dexter escorted me and my wife to a new room (he was the highlight of the trip and should probably be the hotel manager - nice, disarmed my anger, and was extremely apologetic). Promote this man. **I am generally not a complainer, and I never ask for handouts, but I was disappointed in the resolution. I spoke with the manager the next morning, and after apologizing, he asked if there was anything he could do. I replied that whatever he felt was appropriate would be fine. I was credited 7500 points on to my account (it cost me 30K points to stay in the room). I suppose that I was hoping that the manager would have taken care of the room cost and deposited my points back to me; that is what I would have done and what I expected, I just didn't want to ask for it. Moral of the story - if you have the flexibility, stay at the Courtyard (it is right across the street). I will continue to back the Marriott brand and stay in Marriotts for work. Hope this helps!

Book somewhere else downtown! This was by far the worst hotel experience my husband and I have ever endured. Spring for the extra $ and stay somewhere else downtown. Here's a quick rundown: - Arrived at 6 p.m. cold and in desperate need of a hot shower. No hot water in room. Temp at 62 when we arrived, and would not budge after 30 minutes. Called to complain. - They KNEW of the problem before they even placed us in the room, as the entire tower of rooms were without heat and hot water. Wow. - Moved to second room on opposite part of hotel. Same. Freezing cold air blasts from vent for 30 minutes. This room was actually in their old tower, and it was disgusting. The iphone/ipod connector and phone didn't work, either. There was wire taped to the floors and none of the switches in the room worked. - Call to complain. Their solution is to simply try a third room. - We book another hotel, with over an hour wasted at this hotel. - On top of this, they wanted to charge $10 for internet (except in the freezing lobby), no gym facility (go across the street to another building for free gym access!) and they charged $2 for the pathetic coffee available in the lobby. I'm sorry, but if the rest of the hotel is crappy, at least spring for free coffee and internet! We don't blame the staff at all. They are working with a poor, poor, poor ownership/management team. They offered to book our room somewhere else, but we just wanted to get the hell out of there.

Perfection The Four Seasons Beverly Hills...simply perfect. Staff is discreet and professional. Spacious luxurious suite. Food was fabulous. By far the best place to stay when in LA.

POOR Connectivity I'm actually sitting in my hotel room right now, FURIOUS that WiFi doesn't work. I can't tell you how sick I am of it just not working at hotels. Add to that, my Verizon MiFi gets 1 bar of reception everywhere (lobby, restaurant, my room, 12th floor lounge) and my cell phone just plain doesn't work within a half block radius of the hotel. I have to walk out to the street (which is a bit ghetto). It's taking two minutes per page load just to write this review. The room was nice, the staff were great, the restaurant was nice blah blah but all I really wanted was functional WiFi and a clean room. I don't ask for much. I will not stay at this hotel specifically because the connectivity is poor. Not hard to find a clean room these days. </rant>

Best hotel when visiting Graceland! It was a very short walk to the Graceland shuttle and 'Elvis' shops. Our north corner room at the back on the first floor almost across from the guitar shaped pool was clean and quiet. The continental breakfast had more varieties to choose from. The lady who checked us in was very helpful, very friendly and fun to talk with. My fault that I didn't get her name but she checked us in on 19 May, early PM. (Mgr - pls provide what's due of her). On several occassions, she recommended local restaurants based on what we would like to eat at that time incl great directions on how to get there. Wonderful lady! My friends and I (3 couples) had fun looking at all the Elvis photos displayed on almost all of the walls. Even our room had his pictures on the walls. Really appropriate for its location. Noticed that most of the customers were European tourists. Only complained we had is that we were charged long distance even when using our phone card, charges on room safe which we didn't even used, and very thin pillows!!At least the towels are thick...But these didn't deter us from giving this hotel a good rating.

Great Location This hotel was perfect if your planning on getting on a cruise ship at the port of San Diego. They picked me up from the airport & drove me to the ship. Great location as far as walking to everything. Terrific free continental breakfast in the morning, nice clean rooms. Stayed here 2 nights and took the shuttle all around San Diego. Fair price of 36.00 p/p.

columbus hawthorn I guess I'm just spoiled-usually stay at a Marriott but thought I would try something different. First thing it was extremely difficult at night to find how to get to the motel even though you could see it from the road. Second, to walk into a room and its ice cold is not too pleasant, thrid, a lamp where the cord has the plug cut off of it-hard to plug in too get extra light since the lightening was very dull. Positive side the breakfast was excellent!

Terrible customer service My husband and I had stayed there one night a few months ago! It was very nice so we decided to take our daughter's family for a 3 day vacation. It is close to Sea World and to activities that we all wanted to do! I called ahead to ask for a room with a balcony that looks out over the pool. When we arrived and went to the room- the balcony had bird poop all over it so the grandkids or anyone could not even walk out there. Called the desk- they said they would move rooms. Which we did- then got a room overlooking the adjoining building roof. In laws were across the hall and they opened a bathroom drawer and found a water bottle that someone had been chewing and spit into. Housekeeping manager came up and was very rude- told us we couldn't move again! Pool was so dirty we couldn't use it. They gave us one night free!

Hyatt House La Jolla Review We stayed at the Hyatt House in La Jolla. The staff was friendly and helpful. The room was reasonably clean. The bed was comfortable. I had an issue that required talking with the sales manager. I went to the front desk to discuss the issue. I was told that manager would be out in a couple of minutes. After several minutes, I asked that she call me in my room. She never called. When I followed up, I was again told that she would contact me. Later in the day, I received an email from her. I never did receive a call from her.

Perfect location Great location, but view of Times Square not worth the price. One can see much better from down at the street level what the hoopla is all about. Location can not be beaten. Everything within walking distance, Metro right around the corner. All what is happening is right there.

FAIL The attendant acted like the parking police, the room was filthy and smelled. It was so poor thatfor the first time ever, I was afraid to sleep in the bed and slept on top of it instead. The room felt oily. The area appeard to be a high crime area. At the breakfast the Orange juice did not even look like Orange juice.

Good location and luxurious My son and I went to Boston on 7/28/2012 and stayed at the Fairmont Battery Wharf. It is right on the harbor and is in the north end with alot of Italian restaurants and easy walking to Quincy Market and Faneuil Hall and the Freedom trail. I could see the harbor from the room. I wish I could take their bathroom in the room I had and put it in my house. It was great. The only issues I have with the hotel is that check-in is at 3pm and when my son and I arrived at 4pm our room was not ready. This should never happen at a Fairmont or as my son said any hotel. He is right. They should also have at least free wi-fi in the lobby which they don't. Any internet use is charged to your room. Also there was no guide in the room describing all of the hotels services. Just a menu for room service. I read they have complimentary DVD's but no information was in the room on how to get one. Not being able to check in at 4pm is the only major issue.

Incredibly Disappointing!!!! Don't waste your time or money! 1. Confirming your confirmation: Apparently when you reserve a room online and your are given an confirmation number - they are "just kidding." I booked a single king size room and was given email confirmation of this but was informed when I got there that particular room request was unavailable. When reporting that I had a confirmation number stating that I, in fact, booked that room and one was available, I was asked if I called to confirm my confirmation - really?!? If you overbooked, just say so and own it! - but don't tell me that I needed to call and confirm my confirmation, that is just ridiculous. 2. Room #1: Way too small. I was given a room that was no bigger than my walk in closet at home. It looked like a furniture warehouse. There was literally 8 inches of space between the end of the bed and the dresser; I had to turn and crab walk side ways to get around the room. I called down to the front desk and complained about the room pointing out that I had a reservation for a king size room, and I was wiling to be flexible about the bed size but not to be stowed in a closet for four days. The upgraded me to a "luxury" room (I will get to that). 3. Room #2: I was not aware that having your own supply of mold and mildew in the room was a "luxury." At first I had thought maybe it was my own sensitivity to allergens and it was just me. Then came the first morning that I woke up with my eyes blood shot, swollen, and puffy. Oh and did I mention this was the morning of my first presentation at the conference - awesome. It took almost and hour and several applications of a warm compress to get back looking presentable. 4. Less than ideal conference space: columns blocking line of sight of audience to speaker/presenter. Many oddly shaped room some of which are so long that you have no chance of connecting to or being heard by any audience members in the back of the room. 5. Elevators seem unsafe: several times I was in the elevators and they began to shake and make horrid, unsafe sounding noises. 6. Petty but true: Decor = Set of "The Shining," walls are paper thin, doors are hollow and provide no sound dampening, bathrooms are incredibly small (i.e. you can't stand in front of the sink unless you climb over the toilet and shut the door behind you). I will never stay at this hotel again, I recommend looking elsewhere.

Too big too noisy Situated close to the bus depot ( Port authority) and has the same atmosphere. the hotel is still in the process of renovation and that how it feels. The room itself is ok even larger then other hotel rooms I stayed in the past. Modern decor , Though the choice of a dark carpeting makes is not too becoming . The bathroom. renovated and clean . But sleeping there is like sleeping on an airplane . The AC unit is so noisy that it is hard to hear your own dream.

Independent - a disappointment. We just returned from 4 nights in this boutique hotel. At first we were very excited about the uniqueness of the place and the excellent location. Unfortunately this hotel did not live up to our expectations. Our room was on the third floor and faced a small courtyard in the back. On our last night there was a very rowdy group of partiers in this courtyard and there was really no way for us to contact the person at reception to assist in asking them to quiet down. This loud party continued until past 3:00 am. When I spoke to the front desk at 5:00 am (the time I had to leave to head to the airport), he was very non-plussed. In fact, we found most of the desk clerks to be very unfriendly and unhelpful. The room itself was just average. The lighting was very bad and we all found the bedding to be scratchy and uncomfortable. The breakfast was horrible and we didn't order it after the first morning. It was prepackaged sugary cereal and yoplait yogurt. Basically, a big disappointment. I would find another place.

Hope i didnt catch something My husband and i needed a place to stay on short notice for New years eve. First i had a coupon that stated i could use anyday w/o restrictions that was not honored. The shower was discusting filthy and unusuable. The carpets were stained, The dresser missing a drawer, Cable wasnt even good.The sionks and counters were also filthy. The only thing this place had going for it was a great heater. I dont understand how a place like this is aloowed to stay in business. My biggest regret is not checkin these reviews first since it seems everyone is disappointed in thier stay.

Nice location The lobby is great, bar area, and the rest of downstairs. The rooms are a little dated but location is super to walk around. The staff was very friendly and quick at check-in! I would like to see a better restaurant there...even a chain. But you are in Chicago with lots of options.

Great Boutique Hotel What a great hotel to wake up in the city that never sleeps. Just finished staying four nights at the Algonquin with my wife and daughter. We stayed in the Roundtable Suite (Room 806). It was perfect for the three of us as it had a separate living room with a nice sofa bed. The hotel service was top notch. We got an early checkin and Peter was a great help to explain not just the business center, gym, and 24/7 coffee on the 2nd floor but he gave us some history about the famous Roundtable and one of the Hirschfeld caricatures in our room. We needed access to our safe and hotel security was there in less than five minutes after calling. As a Gold Marriott Rewards member we had free continental breakfast or other breakfast for a small up-charge. Also free Starbucks in the lobby. Chuck was our waiter most mornings and he really took good care of us. Very personable and fun to talk to. Our daughter missed her cat and she was really pleased one afternoon to not only see but hold Matilda (currently the hotel's most famous feline resident). The Algonquin is in a perfect location for walking to Broadway, restaurants, Bryant Park, shopping, and more. After staying at the Marriott Marquis on our last trip we highly recommend this boutique hotel. We enjoyed just sitting in the beautiful lobby in the afternoon having a cocktail after a busy day seeing the city.

Great Value & Location in Chicago We had a very nice clean King room at a affordable rate. There are pros & cons to this hotel. The location was great. It was only a 1 1/2 blocks to Magnificent Mile, and Garrett's popcorn was only 1 block away. We were central to everything. I was excited that it was to be a corner unit, however, I was disappointed that the view was awful ! The room was located in the back of the hotel and we could look down on the roof next door. There was a heavy machinery noise that prevented a totally peaceful sleep. There is a coffee maker that sits on the sink. No fridge or microwave in king Corner room. No restaurant in hotel but there are three located directly across the street.

Disappointed to say the least Stained carpet and chair. Hairs on bathroom floor. Heavy hand at deodorizer in rooms and hallways. Mattress very hard and squeaky bed. 4 valet/bellman at the door and didnt bother to open for me. Ive been treated better at every hotel ive ever stayed. I honestly can rate this a 2 star hotel and deserves no better. Many choices in the area. Do yourself a favor and spend the extra $20.00 it cost to go elsewhere.

No exaggeration - worst experience ever! First off, I'm not a picky traveler and I realize that when you buy with a Kayak or Priceline that you're going to get what you pay for. HOWEVER...the pictures on travel websites do NOT accurately portray this horrible, run down, dangerously located property. We were supposed to stay at the Red Carpet Inn, paying for a non-smoking pet friendly room, only to find out they don't allow pets and the rooms aren't non-smoking. My hubby checked the room out while I waited in the parking lot with the doors locked (with people screaming and fighting with each other) and said we couldn't stay there. The door didn't close all the way and it stunk to high heaven of cigarette smoke. So, the guy at the front desk, who was very snarly, didn't speak English, didn't understand anything I was asking, shuffled us off to the Econo Lodge property behind the Red Carpet Inn. Apparently, it's the same company. They're non-smoking and pet friendly. We asked to have a new receipt to state the change and he wouldn't do it and said to come back. We checked into the Econo Lodge with no paperwork and the guy just handing us a key. I asked for a receipt and he said I'd have to get it from the Red Carpet. We'd deal in the morning. The room there was okay. Didn't smell and I could at least sleep there without keeping one eye open. It was pet friendly, so our two cats were good. Until.....one of them started playing with something...a packet...looked like a bag of M&Ms. NO...it was a pack of rat/rodent repellent. The package was compromised and I didn't know if my fur baby had done it or if a resident rat had done it. So, off we go to the Pet ER thirty minutes away. Two hundred dollars later, we had to have our baby's stomach pumped to make sure he got no rat poison. He's fine -- thank GOD! -- and the next morning when we checked out, we tried to complain to the manager. Not one to be found. We got a hand written receipt from the Red Carpet Inn saying we'd stayed there, but that was it. When I tried to explain what had happened and I was forming a complaint, the guy acted like he didn't understand me at all. Pretending not to speak English. This was such a frustrating experience! I'm still waiting to hear from Red Carpet/Econo Lodge about reimbursement for my pet's vet bill since their "pet friendly" hotel had RAT POISON in the room. DO NOT stay here. Not alone. Not as a family. Not as a couple. Not as a business person. Never. Don't do it. Pay more money and stay somewhere else...or just keep driving. This was a horrible experience and someone WILL be reimbursing us for what happened. Horrible customer service, questionable clientele, nasty section of town. Avoid at all costs. I'm not exaggerating.

Good services shame about the basic rooms This hotel is close to the White House. And you can hear road traffic noises from the window. Room has rather basic settings. It was very average. But the customer service are very good. They have a members lounge with very basic complementary breakfast for members.

Great hotel and location We stayed here for 4 nights and found the location ideal next to Union Square with easy access to cable cars to get around the city. Staff at the hotel were very helpful and our room was luxurious. A lovely gesture by the hotel as it was our honeymoon - on our arrival we were greeted in our room by champagne and strawberries. A great personal touch and we would highly recommend this hotel to others.

Awesome. Renewing and relaxing...Go! So I bought my 3 night package on RueLala. I had never been to a destination spa before, so wasn't sure 100% what to expect. It was AWESOME. I went by myself (totally safe for a single woman), and in fact there was another woman that I know of that was by her self too. The entire atmosphere is relaxing. You are right on the lake, the place is very manicured and made for chilling out. I had a premier lake view room and it was more than spacious. You entered into the bedroom with a sitting area and flat screen TV. The bathroom was just down a short hall and had a huge soaking tub. My 'cottage' had a backyard zen garden with a waterfall and chair/ottomon. Bed was super comfy and the room was quiet. You do have a small refridgerator that you can put a few things in. With your package, you get all meals, all fitness classes, and mine came with a spa credit. They have a very full schedule of things to choose from, so I was never bored. It was up to me to decide if I wanted to rise early (which I did every day...didn't want to waste a minute) and take classes, or just chill in a hammock by the lake and read a book. It was too cold to use the pools, but I did use the hot tub. Some of the classes are fitness, and some are things like watercolor painting, or even just a boat tour on the lake. Really a nice variety of things to choose from. I enjoyed the yoga and the tibetan bowl meditation. The food was excellent. Even though the portions were 'small'...but really not beause they are the size you are supposed to eat...with so many courses to choose from I was more than satisfied. They do have beer and wine for purchase and the selection was good. The Spa was great...good facilities and treatment specialists. I will go back without a doubt. This has also opened me to try other destination spas.

Really enjoyed this hotel Here for a track meet. Loved this hotel. One of the best experinces we have had. Loved the made to order breakfast. The room was terrific. Loved the area. Would definitely stay here again. The drive to the waterfront was not bad.

Beautiful hotel attached to awesome shopping I spent 2 nights here for a conference I was attending. I travel a lot and this hotel is in the top end of my picks for business travel. Staff was outstanding. I even had one staff person carry one of my bags down some steps to a restroom when I asked her in passing where the restroom was on the 2nd floor as I had checked out and was waiting for a rental car. I asked the guy at the front desk if there was an ATM in the adjacent mall and he walked out of the hotel with me and into the mall to show me exactly where the ATM was. That's outstanding customer service! The amenities in this hotel are great, the beds are wonderful, and the decor and design of the rooms are beautiful. I would have given this hotel a 5, except that the HVAC system was very noisy all night long, especially loud when it first came on. It needed maintenance. I finally just turned it off the second night. I notified the hotel of this problem and I am sure it will get fixed.

Not a good option for the airport Chose this because the location was convenient for a colleague picking up the next day. But don't advertise as an airport hotel with shuttle if you are going to severely limit that service. My flight in was late, arrived at Bush at 10:30 pm. Called and was told their shuttle stops at 10pm. No apology, no suggestion of getting a cab, just "The shuttle runs 6am-10pm ." My cab ride cost me $40, and the hours weren't posted on their website. Starting at 6am for a major metro airport is not acceptable either, as you couldn't make an early flight. I checked in and room is ok, but a bit shabby and worn, especially the door and trim in the bathroom. No shampoo so I had to call down to have someone bring it up, and there was a long blonde hair in the sink (definitely not mine!!) I would find another option if you need to be near the airport and expect free shuttle service.

Dallas Disappointment Stayed at this hotel for a family wedding. We returned from the wedding only to find out that our room was not cleaned. We had to call the front desk to get fresh towels. When we checked out I told the individual at the front desk that the room was not cleaned. He said - oh, well, despite that was your stay OK? I was like...that's it?? Heard from the General Manager when we returned home and he questioned the validity of my story and then blamed the incident on the fact that the hotel was booked. Not my problem if the hotel is completely booked - thought that was a good thing? Never heard back from them and would never return there again.

Excellent choice for Hollywood From the start I must say that you cannot expect from a 2 stars motel the conditions of a five stars hotel. But there are some few good things to say about Rodeway Inn (the Sunset Blv version): - it is close to tourist area of Hollywood (5 minutes walk) - it is clean (the carpets in my rooms were changed new in the day I arrived) - it has a good price (still, high, but this is the area... nothing can be done) Location is good, even if you may complain about the street sounds. Some can fear about the junkies on the boulevard but they are not agressive - just don't speak with them and, if you're a girl, move forward. In 5 mins you are on the Hollywood Blvd. Lots of restaurants nearby. A big shoe mall also. Rooms are ok. No bugs. All you need: air conditioning, lcd tv, fridge, microwave... Is not waw but it has everything. The mexican ladies clean every day. There is a small pool, but I didn't use it. The guy from the reception was nice. A complimentary basic breakfast every day at the reception: donuts, fruits, juice and coffee - you can take them in your room. If you want a good hotel in a good location - near Dolby (Kodak) Theatre and everything... just book it.

San Jose Strikkers World Series Fastpitch Softball Average hotel. Average stay, Nothing outstanding or worth returning for on another visit to the area.

Racial profiling is not a good way to run a business I am NEVER the one to place the race card ever. I am Mixed black 25% white 50% native 25% American, I grew up with a large loving white side and black side color was never a issue. I have stayed at the Hilton garden before, my experience there was great! No issues no complaints. I stayed there a second time this past weekend with my boyfriend and his friend and his girl friend. I knew from the jump how people can be so I was going to have them come to the back when they arrived, sad that I wouldn’t even have to think this way. When I checked in I had my college sweat shirt on nice pair of jeans and shoes. His friend had a wife beater on with tattoos he is white his girlfriend black, they didn’t have a bag to place there clothes in so they used a trash bag. I knew the look of them in general they would be judged sad people are this way they are two people with amazing hearts and come from great families so they don’t have all the money in the world does this really matter? It was a weekend to get away and have a good time and I wanted to make sure to show them one. When they arrived they ended up going through the front I already had a very bad feeling about it like I stated they came up to the room and my boyfriend and I had been snacking but his friends girlfriend was pregnant and the smell was really making her sick! I lit a incent and burned it halfway just to mask the smell. We weren't smoking in the hotel so I really honestly didn’t see the problem. We only had one smoker in the group that did go outside when he needed. We left to go grab dinner and catch a movie at 7, when we came back to the room we had messages on our phone and their phone the rooms were right next to each other. The messages stated that "they received several complaints of a burnings smell coming from our rooms and to please not do that if we had any questions to contact the front desk". This just made my stomach hurt first off my room wasn’t near another rooms just who we were with and we burned Half not even a whole incent and on top of it my boyfriend and I burned incents and candles before when we stayed again with ZERO ISSUE! It’s a comfort for me something I do at home. I knew right away how this weekend would go. I didn’t bother to get back to the front desk I just stayed away from the hotel as much as possible at night we were quiet and low key again she is pregnant so we laid around and just talk and went to bed both nights at 10pm! Sunday when it was time to check out woke up at 7am made the bed placed all towels under the sink in the bathroom aired out both rooms and sprayed glade just to make it fresh made sure all trash was in the trash everything was perfectly clean and fine. I knew I just knew I was going to be charged sure enough Monday comes around I was charged 50$ for each room!!! For what reason! I am a 26 year old grown women who is working on her bachelors in social work I know more then anyone what's going on here. Ive already made the decision to never stay here again. I am a responsible respectful person with a huge heart and it hurts to know people are still this way, no worries Hilton and Garden you wont have to "deal" with us ever again!

Nice resort but a bit run-down We stayed here for 2 nights whilst on a tour of California. The location is quite remote, so don't expect to walk anywhere. Although we wanted to visit Sea World which was just 5 minutes down the road. The resort is huge with a nice pool area and two nice restaurants to choose from. We ate in Aqua on our first night and the food was excellent - although we sat outside and could here the load music of a wedding party in the resort which ruined the ambience a little. The rooms are spacious but need updating as the decor is a bit tired. The hallways are also a bit dreary and needed a lick of paint.

Terrible service, muggy hot rooms Showed up to check in and was informed that they had checked us in and out and charged our card on file for one night stay because we failed to call the day of and cancel. After explaining to them that we had a non-refundable rate when we booked and that I had called a week in advance and spoke with Elizabeth and Carol to let them know we wouldn't be checking in on the original date as planned due to an unforseen circumstance with my husband's job, they still gave us a hard time about not calling the day of. I would think a week in advance would be AMPLE time and that I wouldn't have to remember to call again. When I called them on that day, I also booked an additional night and they took my credit card over the phone but when we arrived they showed no information in their system about us booking another night. As if that wasn't bad enough, we had a room that was muggy, warm and smelled like pee. It was so muggy you could feel the humidity on the tile floor of the bathroom. Several pipes were exposed in the bathroom, the maid failed to leave towels, rags, mouthwash, facial wipes and left the bucket of ice and coffee in the coffee maker. There was no effort to make this a pleasant experience. When we asked the front desk for a pull away bed we were told "yeah we can do that" instead of "yes, we can do that for you, is there anything else?" No thank you, nothing. When we arrived after a long day at Fiesta Texas and noticed we didn't have towels for a shower, we called the front desk and were told we would have to walk down and get our own towels. One morning when we stopped to ask a question, one of the employees came out of the office and jokingly said "cant a man eat his breakfast?". i know it was a joke, but I guess after the frustrations we'd already experienced, it struck us as unprofessional. This is the first review I have ever left for a hotel. We travel often. At least 2-3 times to San Antonio because its close to our hometown and we have a 3yr old who loves Fiesta Texas and Sea World. We will never stay here again. When we return, we will most likely stay on the Riverwalk at the Drury like we usually do. But, if you are looking for a hotel similiar to this one, stay at the Holiday Inn Express at 10135 State Hwy 151. It's a nice, clean hotel and great location. We've stayed there before.

Disgusted at this 2 star hotel, service, smell, noise, temperature bad! Hated this place. It resembled a shabby block of dodgy flats. Got to the lodge and was greeted by a miserable receptionist who was clearly more interested in here mobile phone than her job. Got to the room to find a shabby, smelly, ridiculously small room. you had to breathe in to walk around the bed to get to one side of it. If you are claustrophobic then be warned. Whilst trying to get to sleep it was really cold and there were no heaters or extra blankets available. Obviously the noise levels can’t be helped but the tatty windows could be revamped to help this situation. In the morning I went down stairs to ask for help with the heating to find myself in a really embarrassing, awkward situation at reception. A really busy reception with people plonked on window sills, random chairs and standing up (as there was no more room or window sills) eating breakfast. There breakfast facilities were in the reception area!! Consisted off bagels and cake, where was the big cooked breakfasts?!? Nowhere, we had been ripped off. I have never even known a hotel to have a breakfast area in such bad manner; some people were leaning on the reception desk itself having breakfast. Shocked. On checking out at 4am, I was advised I would not be issued with a proper receipt as they were not prepared until later on in the morning. I advised that was not my problem and that paying customers obviously need receipts, she gave me one for half of our stay but not for the other half. Rubbish service, which hotel can’t issue a valid receipt. The answer being…the EconoLodge. Worst accommodation I have ever experienced.

Very Cool Place to Stay - worth a try, i'd go back. Recently booked a last minute trip to NY. Hotel prices were double what I wanted to pay. So i hit tripadvisor and found Yotel. What a very cool, hip, trendy NY hotel. From the moment you hit the ground floor lobby you know you've entered a not so typical place. They bellman has been replaced by a giant white wall with cubbies and robotic arm that lifts your luggage and places it in a cubby. Check in with a kiosk or go to the lobby on the 4th floor for some traditional check in. The lobby is very interesting - lighting and view outside are cool. There are two bars in the main lobby - one has at least a dozen glass room around the parameter with their own flat screen and couches. The other has sushi tables and a really cool vibe. Just outside the bar is a huge rooftop terrace - summer months would be awesome here. At night cool vibie music filled the bars and lobby area, in the morning the music was replaced with nature sounds like birds chirping etc. The rooms are very cool. They call them "pods" picture a really cool cruise chip cabin style room. My bed was a combination of couch and bed. press a button on the wall and it transformed into one or the other. The shower was a glass cube - three sides completely visible and a view outside. I ate sushi at the bar - excellent! Breakfast the next morning was standard but very good as well. Every floor has their own refreshment station.

Ransomed...for my parking pass. Booked on bonus time. Room not ready @ check-in. Had to listen to the classic sales pitch before I got my parking pass. It gets real tiring when you have to deal with pushy, unrelenting sales pitch. Elevator #4 not working. Keys had to be re-programmed twice, took over a half hour to get in my room. Arturo needs to learn how to program keys. Asked for a receipt when returning the movies, woman @ the front desk argued with me, telling me that I didn't need one. If I trusted your abilities I would not have asked for one. I question if this bonus time is even worth it.

The good, the bad, and the weird. Combination of very bad, very good and then there was just weird. The lobby has a cool, swanky vibe as one can see from the pics and website. The hotel restaurant, Ed's Chowder House, is good and convenient. The staff, friendly and for the most part very accommodating. The bed... ridiculously comfortable! That's really all the good. Now for the bad: our first room was so small we could barely move around with our bags in it. Annette,the front desk agent kindly found us a larger "superior king" room on the first floor, insisting "no extra charge", even when I said I was willing to pay for the upgrade. Should have smelled something funny then but it wasn't until we entered the other room that the extremely strong smell of mustiness hit us. The smell of mold in the bathroom was strong we tried to keep that door open as much as possible to "air it out". And it was so small there was no counter space and not even a towel ring to hang your hand towel. Clearly this was a room given out as a last resort; room 115. We decided to stay put as they had tried to accommodate us and we really do dislike complaining. I have to say, when in the room for a while, we got used to the smells and the bed (in the top 2 of most comfortable beds I've ever slept in) assuaged my ire. But I must say that the hallways, the elevators, even the rooftop, all, didn't smell nice but maybe in less than 90 degree weather it wouldn't be as noticeable. Maybe it's just NYC. But the first floor is definitely not well-loved. There was a room we passed every time we left or entered our room that was a strange sight in a supposed fine hotel. The door was perpetually propped open with a chair and you could see a small stove just inside the door and a table and chairs just beyond that. One day there was even a rag on the chair. Maybe a room the cleaning staff uses? Why didn't it have AC and have to have the door propped open? Weird. Also, room service glasses were left out in hallway entirely too long. They were at full capacity so maybe a busy weekend but they should have been staffed for all the patronage. I could go on with a list of details that did not impress or flat out upset me. But really, you get the gist. My review is that if you need to stay uptown, this is a convenient location; you'll get a great night's sleep and the staff are for the most part, cool. But also know: everything is small (including rooftop pool), smelly and to avoid the first floor. Or take a scented candle with you.

fantastic hotel I stayed here for three nights in september i was very impressed by the hotel the rooms were very spacious and also very clean and the staff were also very nice. The location was great you are 5 mins from Macy`s and the Empire State Building i would recommed this hotel.

Poor, worst customer service in breakfast My husband and I received a handicapped and durty room, with stain on sheets and hair on the floor. The shower couldn't be used by tallers persons like my hysband and I. A little bit far from the restaurants and all the cool zone. The clients had to wait a lot for breakfast. They had only 2 fews waitress for all the customers. A bad experience that I don't recommend.

Not So Bad Room 226-- Not horrible- had a hair dryer and ironing board and iron. Not a big deal to some people but it is to me! Unit was clean and tolerable for the price.

WOW A Great Hotel. Sonita and the rest of the management were awesome! I was with a group that had a bunch of special request, and they deliver on even one. Rooms were large, comfortable, and clean.

Avoid this place like the plague! The worst hotel experience I've ever had. If I could have cancelled and left after seeing the room, I would have. But wait. It got worse. Dirty windows and windowsills. Spider webs in the corners of the windows. "View" of a brick wall. Nasty, dirty shower stall. One washcloth for two people. Nasty, dirty comforter. No one to help with luggage and there are stairs leading up to the lobby. We struggled to bring our suitcases in and no one offered to help. No sugar or sweet and low with the coffee maker in the room. Tiny, tiny room. The reviewers who call the rooms "well appointed" must not have much experience with hotels. They are awful! Lastly, the front desk staff are rude, apathetic and have no customer service training. I wouldnt stay there again if someone paid me!

Convenient locale in the hustle and bustle The Palmer House Hilton is like everyone says, a grand looking hotel located conviently in The Loop and close to almost everything. Situated along Whabash and Monroe, it's within a block from the Art Institute of Chicago and Millenium Park. Walking distance from Target and CVS is right across the street. State street is next to the hotel so you're walking distance from the Redline train. Not to mention that if you're coming from O'Hare airport you can take the Blue Line train for about $2 all the way to Dearborn/Monroe and walk 5 minutes to the hotel. A bit of advice: take the train everywhere instead of a Taxi. It will save you tons of money during your trip and help you bypass all the traffic that everyone else and taxis are all stuck in. Now back to the review of the hotel. Great place for conferences and meetings with a business area for guests and lost of lounge areas and tables. The entrance and lobby really is grand, but like the other guests mentioned were a bit dated. The hallways are like a maze and easy to get lost in. The walls are pretty thin so expect to hear people next door if you are in the bathroom or if they are talking loud. If you get a room on the Whabash side of the roadm expect to hear the rumble of the train passing by every hour or so. The staff and maintenance crew were friendly, sincere, and great. The only issue I had were with the front desk people, whom I felt were a bit incompetent. I caught one girl at the front desk in a lie when she told me that all their non-smoking rooms were booked as we checked in. However, when I told her that I had a respiratory problem with cigarette smoke, a non-smoking room magically appeared on their computer screen. The front desk also gave someone else our room key, and those people almost entered our room while we were still in there. The people would have barged into our room if it weren't for us having the deadbolt on. I did like how there were two bathrooms in the room with our two queen size beds. Very convenient for those travelling in groups of 2-4. Roomy and lots of space. Would recommend just for the convenience and location, but the hotel could use an update on the room decor.

Very nice We stayed 3 nights over presidents day weekend. Hotel is very clean, rooms nicely decorated. The room was typical in size although we were told it was an upgraded room and larger than most, king bed and sleep sofa. I do recommend requesting a higher floor as the noise from the street can be a bit loud, In fact when we checked in the desk clerk made the suggestion. Location was great, easy access to the metro just 1 block up. My only complaint was the breakfast set up. Very small area for the amount of people in the hotel. Imagine aprox50 people in a 12x12 room trying to get breakfast, then try to find a place to sit. Just doesn't work never mind the people picking food up with there hands then putting it back, coughing and sneezing on the food too.....well you get the picture. All and all the hotel is great just skip the breakfast

Thank you for a great stay! I stay here often. The staff is friendly, and as a Diamond Member there are many perks including breakfast, a cocktail, and appetizer included. The sports bar is fun, and they always have a game playing. I have met people from around the world here. The prices are always reasonable, and the parking is free, and it is just minutes to my downtown clientele. Thanks Hilton for such a great convenient affordable airport property.

Glorified Motel Here's a quick list of why I would never recommend this resort to an enemy, much less a friend: * Bad service: we had a miscommunication snafu arranging transportation from the airport to the hotel and I got lectured by the lady at the front desk. * The resort itself is situated on a beach on Mission Bay, but nobody seems to really SWIM in Mission Bay. Instead, the entire resort congregated by the pool and it's like people soup in that pool. At 3pm it was impossible to find any chairs and the place was more crowded than Tokyo rush hour. I took my 3 year old to the kiddie pool, but it was fairly small and there were 10 kids in there. * The resort nickels and dimes you for everything, which is outrageous given how much the rooms cost: parking, no free wireless (in this day and age!), and crazy food prices for mediocre food. * The waiters at the breakfast buffet always seemed harried and a bit sweaty, and service was hit or miss. * Our room was a bit dingy and dark, the bathroom fan didn't work and the showerhead sprayed water everywhere but on your body. * I went to get my brows waxed at the Spa and holy $#!&, the lady peeled my skin off! I get my brows waxed all the time and this was the first time that happened to me. I woke up the next morning with all kinds of scabs underneath my brows. I marched right back to the desk and got my money back, but COME ON!! * It's also kind of in the middle of nowhere. There's nice running paths by the bay, and one evening we rented a surrey (funny bike with 4 wheels that 2 people can pedal), but there's no other restaurants or shops in walking distance. It makes it feel like a compound. The place feels like a glorified motel (the pictures on the website were taken with a wide angle that make everything look huge). DON'T stay there.

Great Location, Average Hotel This hotel is at a great location very close to the National Mall and all museums. The hotel has good room but they need a refresh, althoough they were very clean and neat. Also room were good size. Breakfast is also reasonable with some nice choices. I would stay here again because it is a great location

Uncomfortable and Extremely Expensive A folding futon with a motor is what these beds are, and the price per square inch for the room is more than any other hotel that I've ever stayed at anywhere in the world. There are MUCH MUCH better options in NY than this place.

Great stop over and location. Good room. Clean, cheap, very helpful front desk personnel. Would definitely stay again. The location can't be beat, 1 1/2 blocks from subway to take you anywhere. Get a room away from renovation noises, another guest complained about it in the elevator but we had no noise what so ever. We'll be back.

Second chances... My husband and I stayed at the Trump Soho back in February 2012 with our 1 year old son and had some problems with our room and how the situation was handled by the hotel staff. I was later contacted by the hotel manager to discuss the issues and invited back to give the hotel another chance. This past weekend we were finally able to take advantage of the invitation and spent the weekend at the Trump Soho, again with our child (now 19 months). To say the hotel redeemed itself in our eyes would be an understatement. From the moment we checked in to the moment we departed, the staff was amazing and the hotel was pristine. This is perhaps one of the most kid friendly hotels I've ever stayed at, complete with a full sized crib, bath accessories and toys and anything else you might need for the little one. The pool deck was absolutely gorgeous and again the staff treated us with the utmost respect and consideration. My son had an amazing time playing in the pool and neither the staff nor any of the other guests seemed to be annoyed by his laughing and screeching. I would highly recommend this hotel to business and personal travelers alike -- especially if you have children! Thank you Trump Soho for making our family weekend so much fun!!!

Good value, depending on what you want.... Came here for a meeting. Location demands transportation if you want to get anywhere, but they do have a shuttle with a willing driver for short stops. There is a nice shopping area within a few hundred yards that is fairly upscale and also has several eating establishments. The hotel staff were lovely on check-in and very pleasant at every step. The rooms are a typical Embassy Suites two-room unit, with ample space (BIG bedroom and decent living area). The bathroom is small and I definitely didn't appreciate the hair that wasn't mine in the tub and shower on check in. Otherwise, toiletries were reasonable, the towels are large and fluffy. The cotton robe was a nice touch, and the dresser space was great. A second sink in the bedroom would be useful for a family staying together, but isn't necessary for solo travelers....definitely gives you an option if there are several of you traveling together. The included buffet breakfast and made-to-order omelet bar every morning was lovely, and in many circumstances, would save a family $50 or more in breakfast costs. A large pond with beautiful Koi is certainly a nice touch that doesn't happen in most large chains. The fitness facility is quite small and located on the second floor, essentially in the space in between the hallway/atrium. All in all, this is a fine place to be, although somewhat in need of cleaner carpets and bathrooms in my particular experience.

Spartan would be a step up ok, how anyone in their right mind could rate this motel "excellent" is beyond me. Here are the basics. The room is a 10x10 box with about 2 feet on each side of the bed. Furnishings are very worn. Bathroom was clean but barely functional. Faucet stopped working twice in 3 days. Fixtures were in very poor condition. The Eagle Rock area is not terrible but it's no great shakes either. There is a car wash right behind (i mean RIGHT BEHIND) one side of the motel. The continental "breakfast" consists of weak coffee, powdered milk and a couple of containers of cereal. Find something else. This place has potential but never attains it.

Pleasant stay This is a fairly typical Embassy Suites, and while it has gone through some renovations, it is showing its age. My wife and I had a suite on the 12th (top) floor, and we discovered a drip coming from the ceiling in the corner of the sitting area -- either a leak in the roof or the plumbing had obviously been there for a while, since the ceiling was heavily stained and bits of the ceiling had fallen off at some time in the past. We reported this to the front desk, and they were very apologetic and offered to move us to a different suite. We didn't feel like repacking all our stuff, though, and the drip wasn't really bothering us that much. Despite that minor glitch, it was a pleasant stay -- the staff were friendly, and the suite was comfortable. We will probably stay there again the next time we're in the area.

Enjoyed it Good price for a good location. the room was quit and comfortable. Concierge were very helpful making tours and shows reservation. Buffet breakfast was good. Many good restaurants are located nearby. Lobby was simple, relaxing and pleasant.

Wait is this the 60's When you arrive you think you might be in trouble. The hotel is arranged in cabanna style buildings. The room is big but the bathrooms are small. Nicely appointed but a little worn. There are several restaurants on site. Staff is friendly and helpful. Grounds are very nice. Convenient to the trolly (mass transit) and Fashion Valley Mall.

An oasis in the heart of the city This was a good value in the heart of San Francisco. I read the reviews and don't agree about the noise. It was quiet and clean and comfortable. The attitude of the staff varied. Checkin was good and the very young bellhop was excellent. But there is a surly older gentleman who had really bad beside manners. The fridge is a good addition. For a clean place to sleep, shower and have the occasional meal while you enjoy San Franciso, this fits the bill.

unhappy My room was missing trash cans blow dryer coffee pot and towels and i paid 60.38 for the night i was very unhappy.

Decent hotel, clean/modern rooms, friendly staff This was about what you'd expect from a Hilton Garden Inn. I booked through Travelocity and got a much better rate than the Hilton website. Stayed in a king room on 17th floor. Room was clean and included decent size bathroom, new TV, mini fridge and microwave. Drink prices in the bar were a little high ($13 for a shot of scotch, $9 for glass of house wine, $7 for a Coors Light). Good location, close to subway lines (7th Ave and Broadway lines), close to Chelsea, Madison Square Park.

wow!!! my kids and i stayed in this hotel in a suite for a couple nights and i was very satisifed with the quality of this hotel. everyone was so friendly and really did everything they could to make are stay there more comfortable. very clean, friendly staff, had may great amenities, with very cumfortable beds. this hotel is great and i would suggest to any of my friends/co-workers to try out this hotel and expirence it for themself

Not what we thought When I reserved, we reserved the family room with bunk beds. The person on the phone reserving the room for me said that there was a wall between the bunk beds and regular bed. When we got there it was a mini wall not a full wall like described. The wall paper/coverings was peeling in multiple areas and had a musty old smell. The pool said it was heated but did not feel like it.

Cool place Stayed here for six days for convention across the street at Moscone. I was aware that Ws were slightly hip but hadn't stayed at one. Friendly check-in. Asked for a fridge and got one. Concierge helped direct me to a restaurant that fit my mood. Lobby bar is sleek and is absolutely the place to be on a night with a convention in town--use the other door if you don't want to walk through a noisy crowd. Elevators and hallways are dark and mellow. I'm surprised to see some griping about the rooms. Mine was the basic "Wonderful" model and I thought it was cool, with a bench by the window that gave it a distinctive touch. Had a few bumps along the way--such as one of the phones not working, and almost daily asking for cartidges for the coffee maker--but even though the place was packed, someone answered the help line right away and problem was fixed. Free morning coffee in the bar. Last convention place I stayed at the only way to get coffee was restaurant or long line at lobby Starbucks. So, I enjoyed my stay; in looking at the prices, though, I don't think I could afford to stay with my own money. I guess that's how the premium places in San Fran are.

Rude Staff OK Hotel I recently stayed at this hotel and I have to say that I was shocked by the rude service I received from the staff all weekend. I will provide two examples. The first occurred when we could not get the room temperature below 74 degrees. We were told that the maintenance people were not around and there was nothing that could be done. No one came to our room to even look if there was something we were doing wrong with the thermostat. The second and most insulting was the very rude service I received from one of the front desk clerks when I checked out. I am not sure what the gentleman’s problem was but he grabbed my keys said “what room” then said “your done.” I asked if he can help us arrange a cab back to the airport and he said “that’s not my job.” I travel for business at least once a month and have never had a front desk clerk say such a thing to me when asked to help arrange a taxi. Additionally, when I called the taxi service (had to get the number from a taxi driving by when I was outside) they did not have the hotel in their database because it was new. Fortunately, the vale were able to help and although I had to call they found the address. I understand this is a new hotel but for the price I feel the service was extremely poor. Probably not so surprisingly after I returned home I contacted the hotel to let them know about my experience. No one ever got back to me. Given the range of nice hotels in downtown Denver I would consider somewhere else if the price is similar.

Don't stay here! When this hotel was a Four Points by Sheraton property, my husband and I would frequently stay here. The location and staff were outstanding and a real value. So, when I found out that the property was now a Holiday Inn, I decided to once again stay here. Unfortunately, it was turned out to be the worst hotel experience in our 30 years of marriage! We noticed as we checked in that there was a LARGE AMOUNT of youth baseball players checking in and staying at the property. We kindly asked the desk clerk to put us in a quiet section away from as many of the players as she could. She put us on the 1st floor right where EVERY PERSON ON THAT HALL HAD TO PASS BY. The carpeting in most of the hotel looked like a war zone. There is no towel bar in the bathroom so when you shower you can not reach a towel (which are piled on the vanity in the corner.) The TVs are too small for the room (and we had an Executive King room.) We could not close the bathroom door as it was not fitted properly or was warped. All night long the kids and teens (and I mean all night long) ran up and down the hallways, pounded on the doors (even ours), and shouted, laughed and yelled! We attempted to ask them to quiet down, but they just kept running in and out of their rooms and returning from God only knows where. At 1:30 AM my husband attempted to call down to the front desk, but the phone wouldn't work. The handset came on, but none of the buttons to call downstairs came on. Finally, somewhere around 3:30 AM we got to sleep. The next morning it started again around 7:30 so we got up and went down to check out. The girl at the desk took our keys and said,"Okay. Thanks." When another guest (who was equally disturbed by the noise and the condition of the hotel - he told that because his phone did not work he got dressed and came down to the desk at 1:00 AM and there was no one at the desk - he had to yell back to find someone) asked her if she was going to ask about the stay, she asked in a monotone disgusted manner, "How was your stay?" I told her all of the above. She never apologized. She said, "Well, there's not much we can do about that." I told her that although it was clear she did not care, I had been a loyal guest at this hotel for many years, but that we had no intention of ever coming back. She just shrugged and said she couldn't do anything about any of it. So, take my advice. DO NOT STAY HERE. If I could give this property a negative rating, I would. It is dirty with uncaring staff and loud obnoxious guests who are out of control and a management group that seems not to care. There are several other choices near by.

eh... room looks nothing like pictures on the internet - i was in what was supposedly a "king deluxe" and it was small, poorly lit, no decoration - just a bed, a desk, a photo on the wall. the bathroom was tiny and not the cleanest. and there was an abundance of hair in the fire/water spout in the ceiling = gross.

Short on Staff, Paper-thin walls, Nice Public Spaces Had such high expectations for this hotel, but was deeply disappointed. Often choose old hotels because they were just built better (thicker walls) and offer quieter rooms even if they are smaller, but that's not the case with this hotel. Every morning we could hear our neighbors turn on their morning news installments and have loud conversations, and we could pretty much hear every time they entered and exited the room. So much for sleeping. We inquired into quieter rooms but the hotel could not commit that other rooms would be any better. Not to mention the uncomfortably stiff bed or the inability to get the ventilation to function properly - the room was either way too stuffy or cold. No in between. Issues, but not deal breakers. The deal breaker for the Palace is the poor service. Shoddy at best, skimpy in general. It's as if the hotel is pretending to be first-class and luxurious but fails miserably to live up to the standard. From the moment we pulled up we were outright ignored (perhaps because the only other guest arriving at the same time drove late-model Mercedes and we didn't). No one to help us father our luggage from our car or schlep them up the steps. Not even someone to open the door to the hotel. This hotel is running on minimal service - something unexpected given the price and expected "Luxury Collection" caliber of the hotel. The concierge was a complete waste of our time - when asked about transportation to the Oakland Airport he couldn't be bothered to provide us with basic information (once we explained that we couldn't rely on BART because BART was not a realistic option for OAK at our departure time and the very inconsistent shuttle service between the station and the actual airport - though that's a complaint about that airport, not the Palace Hotel). Even checkout service was snooty at best, though. We were made to feel as if our complete lack of sleep while staying at the hotel was our fault. When we mentioned the room noise issue upon check-out, the guy immediately dismissed our issue as if we've never stayed in an old hotel and said something akin to "that's what you get with these old hotels" - even though our vast experience with older hotels has generally given the opposite impression (that they were better built). To add further insult to our stay, as we left the hotel the bellman initially offered us the hotel car to the airport (which was parked directly in front of us), but then - for some reason unbeknownst to us - retracted the hotel car offer and instead hailed a taxi. Fine, whatever. A little explanation and courtesy would go a long way at the Palace, but apparently there is none to be had. Won't be staying here again if I don't have to. Pity, too, because the public areas are so nice - but who spends all their time in the public areas? The pool was nice. I really expected more. But, there are many great hotels in SF at this price point so why bother with a hotel where you hear every word of your neighbors and where service is shoddy. The Palace is just not worth the trouble.

Nothing to write home about This was my first and last time to stay in a Travelodge. I have never been in a hotel room without windows, so it felt very dark - and the fact the vanity was in the bedroom and not the tiny bathroom, didn't help the lighting situation while trying to get ready. The entire hotel needs a renovation as far as colors, fabrics. The front desk staff tried to be helpful, but really didn't have any answers to any of our questions concerning the area. The price was reasonable and it is in a good location, but for my next trip to Philly, I will be seeking other accomodations.

expected a more modern design The lobby looks beautiful, but the rooms are old and outdated. The service is good, not the best but good. Check in was very efficient. We got upgraded to a one bedroom suite, when we wanted to become Ambassador member besides being Platinum members of IHG. We had room 1438. A corner suite. The furniture is old, but clean. There was a door from our living room to the room nextdoor. We could hear our neighbours talking. It was embarrasing as they discussed very private matters. Breakfast is served in the Top of the Mark and downstairs when they are using the Top for other occasions. Breakfast is good. Lot of fresh fruit. Although it is 1 buffet, there are 2 different price options. We constantly got the wrong check. When you say something about this staff replies immediately with the words: " Sir your check is correct". Then the look to the check and say "oh I brought the wrong one". The gym is too small and too old. We did not like the gym. What we missed was a spa. Location is very good, close to everything. Internet is so slow, emails that ages to show up. The worst part is that you have to pay for the slow Internet (not when you are Ambassador member). Checkout was efficienty again, but the invoice was wrong. They immediately adjusted the check. Valetparking is efficient too, but expensive. We expected more of this Intercontinental hotel.

Half jail cell, half dorm room The room felt like half jail cell, half college dorm room. It was quite small, which is fine, but they didn't do a very good job of making it feel any bigger or homey-er. There was also some gross, sticky stuff on the desk chair that got onto my clothes, so I'd say the place wasn't exactly thoroughly cleaned. The price I paid was actually quite high compared to other places I've stayed in Chicago that have been much nicer. The people at the front desk were nice, at least, and the location was good (just a few blocks off Michigan Ave.).

Ok but I won't stay there again. Customer Service horrible Not impressed by this hotel at all. Customer service was horrible. Felt that the staff didn't now know what they were doing when we checked in. The rooms appeared to be clean until we discovered a blood stain on one of our pillows. Great flat screen televisions but the cable kept cutting out on us so we couldn't watch it. Front desk did not care about either of these issues. Also, be careful of your rate because there is a breakfast but apparently you have to pay a special room rate to get it. I had never heard of that before and felt that $160+ a night should of warranted something. Location is ok with the hotel being near Space Needle but i think next time I will look at Hampton which is one block up and a more direct route to attraction. The only positive of this hotel was the shower.

Good Motel, spoiled by road noise After reading the reviews on this motel I realised it would not be the Ritz, but the price and location to the Airport made it a good bet for an overnight before an early flight. The room and motel were fine, but I think we were unlucky with the location of the room we got, which was at the end of the block (reserved for guests with pets, even though we had none) with the sliding window facing the car-park and main-road. Basically I got zero sleep from 4am onwards due to the road noise.

Hotel Indigo is a hidden NYC gem! My fiance and I stayed at this property during our birthday weekend and were pleasantly surprised at how this little boutique gem in Chelsea was romantic,cozy, and well appointed. It is right in the heart of the Fashion District and close to all public transportation, restaurants, and shopping. Also, the rooftop lounge is a big added bonus for a quick pre-dinner drink or night cap. It is not the Gansevoort rooftop lounge (Plunge) but it does the trick. The only reason I did not give this property a 5 out of 5 rating is that we both thought the staff could have been more accomodating and less rude. My fiance needed help with her bags and the doorman stood and watched as if she were invisible. The same occured when when I was checking out. The front desk staff were more interested in their converstion than helping patrons that day I suppose. Other than that, we would definitely stay again.

Old Hotel - Badly Renovated Would not recommend this hotel, the room was musty smelling and the breakfast buffet was terrible. Hotel is over 20 yrs old and there were no renovations done in the bathroom, and there was mildew on the bath wall. The air conditioner is loud and old, needs to be replaced. The scrambled eggs were microwaved in a plastic bag (saw the server putting them in the hot tray) and they tasted gross, could not eat it. Definitely not recommending this hotel to any of my family or friends.

Brilliant location, hotel does the job! I read many reviews on here before booking and after booking, which gave me an idea of what to expext. When I got there I found it matched all the good reviews rather than the bad. The hotel is literally around the corner from Time Square, a very short walk from the Rockafella Centre and Central Park so location is perfect! Everywhere was within walking distance and it is next to the subway so you can get the train to the South very easily and is only $2.50 for a single no matter how far you go. The hotel room was cleaned daily (we did not have to request this as another review says they did), it was done automatically and very well. The bed was extremely comfy with big comfy pillows. The room was not massive but was big enough. The shower was very powerful and hot. We did not have a view from the window as there is a new building right next to it, but this did not matter as we were only in the room for about an hour a day apart from when sleeping. Air con was slightly noisy but did not bother us as turned it off at night and just turned the tv up when we were watching it. I would definitely recommend this hotel to people if you are looking for a basic place to stay that offers a clean, comfy bed to stay in at night and is in the centre of everything!!!

The Staff and Place Beautiful The rooms are clean and neat. The men that greet you at the door are very helpful. I needed a mini van cab at ten am and they had one there waiting. You can ask them about anything and they say dont worry we will take care of it. No worries! The way it should be! Much Thanks to the MEN at the door! I shall return!

Awful Internet Service This is considered a high calibur hotel and I've stayed there before. Wifi service in the rooms was spotty. I asked for a refund. The business center was difficult to work in, the printer did not print clearly. The halls looked like they needed a paint job. Otherwise clean. There is a mall in the lower level for access to fair priced food.

Staff was great! I've read a few of the reviews on this hotel & most are pretty spot-on. The hotel is indeed in need of a makeover, as it is rather "tired" looking. I understand a renovation is planned for 2013. I hope when they undertake the construction they will add some much needed ventilation. The hallways are stifling, with not a vent in sight. I am certain, however, once the work is complete this will be a "go-to" hotel in the city. The staff was excellent all three days we were there. In particular, we were blown away by the hospitality, courtesy, professionalism, & friendliness of Georgia, their "W Insider." This young woman serves as a hostess or PR person. She is not seated at the concierge desk, rather can be found mingling amongst guests (always a VERY busy lobby) to ensure they are having a good time & all their needs are met. She'll jump at the chance to help you in any way necessary, even if that means something as simple as bringing you a cold bottle of water. It the "W" has a program for training their "W Insiders," Georgia is the one that should be in charge! We look forward to staying at this hotel again... after their renovation.

Best value in Chicago! I booked this hotel through Expedia for one night while in Chicago to see a play. I have to say that this hotel may be the best value I have found in Chicago! The room includes free parking-- a rarity in Chicago! Also, free wifi! The rooms are pretty big, beds are comfortable, and a mini fridge/coffee maker is included. The bathtub is HUGE-- very deep and great if you have kids. Also, I liked that they had pump dispensers for soap and shampoo in the shower-- much more eco-friendly than the little bottles. The concierge at the hotel was extremely helpful in planning how to get to the other end of the city. He printed maps, explained the route, and provided practical information that helped make the night run smoothly. The hotel is a ~10-15 walk to the Cermak/Chinatown "L" stop. Only down side to the hotel is the location-- it is too far from the loop to walk to MI Avenue or Museum campus. Also you can hear the train go by periodically, but it was not loud enough to interfere with our sleep. It might be a problem if you are a very light sleeper.

Outstanding!!! I just have to say it was the best, Emily at the front desk was great. My husband went to check in and im guessing he told her the situation with my bags and the airport...lost and only in town for a 2 days needless to say very long day. Well she made my day, knowing I had nothing she offered to run to her place to get me some shoes to wear so I could go out. Thats is what I call good service, but not only that she was so nice as was everyone we encoutered so willing to get whatever we needed for our stay. Even offered to bring bottle of wine up to our room if the bar downstair was cloesed. The whole experiance was amazing! Oh and the room WOW!!! Did I mention Emily upgraded (no extra charge) to The Noble House Suite top floor!! It was wonderful, full balcony private, walk-in shower, huge tub, fire place, I could go on and on about this place. It was one of the best stays I have ever had anywhere, I have to say. Friendly staff, very secure, affordable, good location, could not have asked for a better experiance

Depressing views - slowest service ever... The views for the majority of the rooms are depressing as you stare at pale brick walls of other guest rooms. NOT at all as pictured on the hotels website. Room service took over an hour the first morning (just coffee!) and 45 minutes the second morning. The staff were unapologetic but said the manager would be notified. (not sure what that means or why) Obviously, I won't be back...

Very new, very big hotel downtown Big convention hotel downtown one block from the convention center. New, four years new. Clean, efficient and everything works. I had a great room on the Club floor on the 29th floor. Big, clean and comfortable. Mattress had the "time to replace" center gully, but still comfortable. Biggest in-room safe I've ever used. All my music stuff, two tablets and my laptop fit without any problem. Two LCDs TVs and a Bose Sound System. Bathroom was clean with almost instant hot water on the 29th floor. Club breakfast was so-so. Evening spread was better, but paid liquor selection needs to improve. Starbucks in the lobby with free internet was a plus. Five blocks to the new Dbacks stadium and the USAir Arena. Lite rail nearby. Hooters and AMC Theaters across the street. However, ghost-town after 6:00 P.M. if no game in town.

Should be better than it is My wife and I actually found hotel to be really nice and the rooms were also nice. I will say that the room was large and quiet. That being said, I honestly expected better from a 4-star hotel. While the sleeping quarters were clean, the bathroom was not as clean as it should have been. There were hairpins that were left on the counter from a previous occupant. This made me wonder if they even cleaned the counter. The valet attendant was less than attentive. I had to stand there for a while before I was acknowledged. Also, if you don’t want to pay the ridiculous prices for room service, your morning coffee is across the street in connecting building (you do not have to walk outside to get there, however). And, they do not have free Wifi. I was planning on working in my room and was floored when I found out that there is no free Wifi. I mean, you get free Wifi at Starbucks but at this hotel, they expect you to pay for it. I would recommend that you do not stay at this place. I am sure that there are other 4-star hotel that are more committed to addressing the needs of their customers