prd101-wd/phi1_5-sentiment-merged
Text Classification
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1B
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Updated
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6
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feedback
int64 | customer_review
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1 | @AIRLINE ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions. |
0 | @AIRLINE Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415 |
0 | @AIRLINE I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup |
0 | @AIRLINE The captain turned off the seat belt sign so people can get up and walk around. That's not good. |
0 | @AIRLINE What is with your lost & found. My wife lost her phone in Philly, & followed your web instructions to call an 800#. No answer. |
0 | @AIRLINE wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!! |
0 | @AIRLINE - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really? |
1 | @AIRLINE Thanks! |
0 | @AIRLINE takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail |
0 | @AIRLINE it says I can't because my flight is in progress. |
0 | @AIRLINE bag is supposedly here in Boston |
0 | @AIRLINE so technically I could drive to JFK now and put in. Request for tomorrow's flight? |
0 | @AIRLINE it was credit from my last trip that never came in the mail! |
0 | @AIRLINE. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature! |
0 | @AIRLINE made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info? |
0 | @AIRLINE your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info. |
0 | @AIRLINE this has been the worst trip with little to no customer service |
1 | @AIRLINE Thank you for your time! |
1 | @AIRLINE thanks |
0 | @AIRLINE using all of my monthly minute on hold with you assholes |
0 | @AIRLINE tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠 |
0 | @AIRLINE now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!! |
0 | @AIRLINE Yes, though they have not located the bag yet. It was a lovely flight outside of that. |
1 | @AIRLINE love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass! |
0 | @AIRLINE I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone? |
0 | @AIRLINE really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk. |
0 | @AIRLINE any particular reason it's 20+ minutes and counting to speak to a human being? |
0 | @AIRLINE How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline? |
0 | @AIRLINE So you understand why I'm resorting to Twitter: No help available at gate while this occurred or by phone afterward. |
0 | @AIRLINE u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no. |
0 | @AIRLINE Please stop changing my flights for Spring Break. This is the 5th time! |
0 | @AIRLINE 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks |
0 | @AIRLINE it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good |
0 | .@AIRLINE we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep. |
0 | @AIRLINE flight 4524 delayed for 2 hours for a deadhead crew. Lets make 150 paying customers wait ...that is great service #USAirways |
0 | @AIRLINE probably wouldn't be doing it had someone returned my call or email. Case number 8273993 |
0 | Meanwhile, they fucked my flight. @AIRLINE: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole.. |
1 | @southwestair Great job celebrating #MardiGras2015 . You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C |
0 | @AIRLINE I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted. |
0 | @AIRLINE Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use? |
0 | @AIRLINE Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help? |
0 | @AIRLINE if you can get us on a flight to Vieques all will be good. Right now, not looking promising. |
0 | @AIRLINE what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me. |
0 | @AIRLINE finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme |
0 | @AIRLINE why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service |
0 | @AIRLINE Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because "no weather advisory."Really! |
0 | @AIRLINE 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K. |
0 | @AIRLINE the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue |
0 | @AIRLINE never flying #USAirways again. Horrible experience, terrible customer service. |
1 | @AIRLINE Thanks for the complimentary upgrade to first. You are the best! |
0 | @AIRLINE why is raleigh not on the updated southern states advisory??? |
0 | @AIRLINE I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple |
1 | @AIRLINE Aww cool! It's nice to know they are still up above my head then. One of my faves. |
0 | @AIRLINE my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡 |
0 | @AIRLINE 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution |
0 | @AIRLINE @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..??? |
1 | @AIRLINE 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome |
0 | @United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules. |
0 | @AIRLINE I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness |
0 | @AIRLINE now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1 |
0 | @AIRLINE poor old United: never seem to get the response right :) |
1 | @AIRLINE thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow |
1 | @AIRLINE awesome. Thanks! |
0 | @AIRLINE @travisamex please please American call me so I can rebook ticket . |
1 | @AIRLINE Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock! |
0 | @AIRLINE done it! Process initiated Saturday morning. Can't get info with website issues & inadequate phone coverage. How 2 get update?? |
0 | @AIRLINE 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!! |
0 | @AIRLINE your b737-800w literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k |
0 | @AIRLINE also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy. |
0 | @usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!?? |
1 | @AIRLINE I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ |
1 | @AIRLINE Just followed you. |
0 | @AIRLINE this response doesn't correct the fact that your pilot failed to keep passengers updated |
1 | @AIRLINE Absolutely!! The staff was amazing!! |
0 | @AIRLINE Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated |
1 | @AIRLINE yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great! |
0 | @AIRLINE 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person |
1 | @AIRLINE been solved, they finally picked up the second time I called, thanks for the response JH! 7:21 to dulles works! |
0 | @AIRLINE When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is. |
0 | @AIRLINE thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today. |
0 | .@AIRLINE worst experience of all time. Will never, ever, ever travel with you again. EVER |
1 | @AIRLINE About time...and just in time for my next flight Thursday. |
0 | @AIRLINE I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed. |
0 | @AIRLINE travel agency said that if usairways accept we will refund money i dont understand why dont u refund |
0 | @AIRLINE At what time? All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong |
1 | @AIRLINE getting sorted, thanks |
0 | @AIRLINE #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy |
0 | @AIRLINE 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap |
0 | @AIRLINE I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight. |
1 | @AIRLINE It's all good. Thanks! |
1 | @AIRLINE yes, Thx! At 10:35 (landed at 9:20). |
0 | @AIRLINE You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service |
0 | @AIRLINE your airline is the biggest joke of an operation in the world. |
1 | @AIRLINE Love you guys sooooooo much. Ridiculously appreciated! A+ service! |
0 | @AIRLINE US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr. |
0 | @AIRLINE well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats |
1 | @AIRLINE Thanks! See you soon! |
0 | @usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ |
0 | @AIRLINE thanks to your attendant on flight for advising connect flight held. Ran with kids and flight departed. Poor service at Miami |
0 | @AIRLINE flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. |
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