feedback
int64 | customer_review
string |
|---|---|
0 | @AIRLINE why do you charge so much moving from a full flight to an earlier flight with seats available? doesn't make sense to me. |
0 | @AIRLINE i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed |
1 | @AIRLINE it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:) |
0 | @AIRLINE well I'm not sure what there is you can do. The bad experience had already been had |
0 | @AIRLINE I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will. |
0 | @AIRLINE You already Cancelled Flightled the one b4 us to DCA |
0 | @usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http://t.co/214i0RTIH4 |
0 | @AIRLINE check in at St. Louis is so rude, even the TSA is nicer than them. |
0 | @AIRLINE Pay for my hotel.... I'm a broke student #help |
0 | @AIRLINE clicked "upgrade now" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59 |
0 | @AIRLINE I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj |
0 | @AIRLINE poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage |
0 | @AIRLINE U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT |
0 | @AIRLINE - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP |
0 | @AIRLINE boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA. |
0 | @AIRLINE this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW |
1 | @AIRLINE why yes, yes it does!!!! Great trip down!! Thanks for the lift!!!! |
1 | @AIRLINE the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊 |
0 | @AIRLINE even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me. |
0 | @AIRLINE now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL |
1 | @AIRLINE Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer |
0 | @AIRLINE flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke |
0 | @AIRLINE #UnitedAirlines how long will1531 be delayed. |
0 | @AIRLINE all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance? |
1 | @AIRLINE I am impressed with your super-fast reply to @CGJase |
0 | @AIRLINE 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled. Now 5534 is on 1hr delay |
0 | @AIRLINE Seriously doubt that as I am still sitting inside at the gate. |
0 | @AIRLINE Tried...considerable confusion...no announcement...no sign updates |
0 | @AIRLINE your staff at JFK airport are discussing the way we we're left stranded |
1 | Thank you, @AIRLINE! Much appreciated. |
0 | @AIRLINE ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me. |
0 | @AIRLINE of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am |
0 | @AIRLINE yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage. |
1 | @AIRLINE - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto |
1 | @AIRLINE beautiful ride. Thanks again:) |
1 | @AIRLINE Just sent DM. Thanks for your attentiveness to this matter. |
0 | “@AIRLINE: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer |
0 | @AIRLINE it was an international flight, and we didn't get our new eta until we were in the air. |
0 | @AIRLINE up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might "know" but don't show it. |
0 | @AIRLINE It's very difficult to work with Baggage claims when they don't answer the phone |
0 | @AIRLINE No thank you. @AIRLINE was responsive & I found alternate travel home. |
1 | @AIRLINE Thanks for taking care of me Today! Michele rocked the customer service! Gate 25 HOU |
0 | @AIRLINE Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then... |
1 | @AIRLINE thank you! My second flight I already got bumped up to 1st! Love it! |
0 | @AIRLINE - I had 20,748 miles in my account and was informed I'd forfeit them bc of 33 months of inactivity - I |
0 | @AIRLINE I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet. |
0 | @AIRLINE I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates?? |
1 | @United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW |
0 | @AIRLINE thanks! We would like an apology and a full refund. Please confirm when we will receive. |
1 | @AIRLINE Seems very likely. |
0 | @AIRLINE 16 days for one flight and 8 for the other (roundtrip). |
0 | @AIRLINE refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed |
0 | @AIRLINE A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online |
0 | @AIRLINE that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal. |
0 | @AIRLINE still waiting for a reply |
0 | @AIRLINE I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers.... |
0 | @AIRLINE I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service |
0 | @AIRLINE iCloud it is not there yet -- PLEASE HELP 917 703 1472 |
0 | @AIRLINE can't even get on hold to wait to speak to someone-awesome |
0 | @AIRLINE pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation! |
0 | “@AIRLINE: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.”#NoXTraLegRoom #NoCoatCloset |
1 | @AIRLINE you are one great airline ❤️ |
1 | @AIRLINE thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US. |
0 | @AIRLINE what crew? No one here is helping. |
0 | @AIRLINE now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no... |
1 | @AIRLINE Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise) |
1 | @AIRLINE 's free wifi on board is the best thing that's happened since sliced bread |
0 | @AIRLINE they absolutely guaranteed us we would sit with our kids. Your "terms" response is insulting. #jetblue |
0 | @AIRLINE http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi. |
0 | @AIRLINE One hour to check in is 45 minutes too long. MIA FAIL. |
0 | @AIRLINE AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal! |
0 | @AIRLINE couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow. |
0 | @AIRLINE worst service ever 😈 |
0 | @AIRLINE No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International. |
0 | @AIRLINE once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance? |
1 | @AIRLINE Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙 |
0 | @AIRLINE @lopezlaymari what a patronizing response to a legitimate issue |
0 | @AIRLINE yes. Shows Cancelled Flightled & asks for her to contact you at 800 number. |
0 | @United flight 4465 almost half an hour at the Tarmac "waiting for papers"... Cannot miss my connection at IAH ! |
1 | @AIRLINE Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries. |
0 | @AIRLINE Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse? |
1 | @AIRLINE look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ |
1 | @AIRLINE Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise |
0 | @AIRLINE I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over |
0 | @AIRLINE now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow |
0 | @AIRLINE how is US4623 going to be on time when they are still deplaning at 4:08? This is BS. |
0 | @AIRLINE I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund? |
0 | @AIRLINE I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time? |
1 | @AIRLINE thanks. Delivery status?? |
0 | @AIRLINE I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight? |
0 | @AIRLINE Your app and website are trash AF. |
0 | @AIRLINE found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min |
0 | @AIRLINE Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options? |
0 | @AIRLINE 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!! |
0 | @AIRLINE broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs |
0 | @AIRLINE I DM'd you |
0 | @AIRLINE strikes again. @emilylyonss I strongly suggest you live tweet your ordeal. Their media team appreciates the updates 😎 |
1 | @AIRLINE thanks for responding. |
0 | @AIRLINE stranded @Ernie_Vigil Phoenix w/ broken foot. Both my flights f'd, Sunday for "sickcrew". Cancelled Flighted my mechanics flight today. |
1 | @AIRLINE got another flight. Thanks you |
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