feedback
int64 | customer_review
string |
|---|---|
0 | @AIRLINE. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver |
0 | @AIRLINE Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline. |
1 | @AIRLINE I did see that! Working on picking up a trip or two as we type. |
0 | @AIRLINE who do I contact about my awful experience I had 2/15/15 with @AIRLINE Flight 713 BUF-CLT? |
0 | @AIRLINE I just want to be heard and to discuss the many issues on my trip |
0 | @AIRLINE waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink 😕 |
0 | @AIRLINE @AIRLINE how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go! |
0 | @AIRLINE requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks |
0 | There were plenty of empty seats in coach "@AIRLINE: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f" |
0 | @AIRLINE well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100% confirmed |
0 | @AIRLINE Y do U not reply to customer refund forms??????????? #unitedairlines |
0 | @AIRLINE full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school. |
1 | @AIRLINE :take note of this great example of @AIRLINE actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD |
0 | @AIRLINE I guess you have to "follow" me in order for me to send you a DM.. I tried and it won't send. |
0 | @AIRLINE Oh, and losing my luggage #ridiculous # angrybird # where'smybag |
0 | @AIRLINE they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy? |
0 | @AIRLINE trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA! |
0 | @AIRLINE still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks |
0 | @AIRLINE I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25 |
0 | @AIRLINE Deplaned for the 3rd fucking time. Fuck you AA. |
0 | @AIRLINE are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be |
1 | @AIRLINE thanks! :) |
0 | @AIRLINE i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal. |
1 | @AIRLINE Sent. Thanks VP! |
0 | @AIRLINE thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain |
0 | @AIRLINE very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now? |
0 | @AIRLINE I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed |
1 | @AIRLINE Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :) |
0 | @AIRLINE Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service? |
1 | @AIRLINE done just now, thanks. |
0 | @AIRLINE My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed. |
0 | @AIRLINE Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet. |
0 | @AIRLINE should, but didn’t. |
0 | @AIRLINE I did. It took about an hour and a half though |
1 | @AIRLINE Thank you!!!! I will be there to pick her up on time. |
1 | @AIRLINE Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out. |
0 | @AIRLINE @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ? |
0 | @AIRLINE on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach? |
0 | @AIRLINE had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order. |
0 | @AIRLINE, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too |
1 | @AIRLINE Thanks for the update. |
0 | @AIRLINE it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome |
0 | nope. RT @AIRLINE: Our fleet's on fleek. http://t.co/9SHhTvIOTI |
0 | @AIRLINE why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call |
0 | @United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual |
0 | @AIRLINE on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5 |
0 | @AIRLINE Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today. |
0 | @AIRLINE so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks |
0 | @usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP? |
0 | @AIRLINE -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks |
0 | @AIRLINE why would a flight arrive Late Flight or leave when 60% of your passengers have a connection? |
0 | @AIRLINE why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?! |
0 | @AIRLINE Useless response. I need a functioning wheelchair, not a customer care form to fill out. |
0 | @AIRLINE I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby. |
0 | @AIRLINE horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back |
0 | @usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings. |
1 | @AIRLINE #OrthoDoc on-call to in-flight! Glad to have been of service! |
0 | @AIRLINE Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @AIRLINE |
1 | @AIRLINE thank goodness!! Also, see you friday, nwk>sf.. BOOM! |
0 | @AIRLINE flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once? |
0 | @AIRLINE injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions? |
0 | Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @AIRLINE |
0 | @AIRLINE that's ok, just know that I'll most likely never book with you again |
0 | @AIRLINE I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line |
0 | @AIRLINE I dmed |
0 | @AIRLINE I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket. |
0 | @AIRLINE did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying |
1 | @AIRLINE The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future! |
0 | @AIRLINE is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them. |
0 | @jetblue, it would be nice if the app would actually inform you that a flight is delayed. |
1 | @AIRLINE I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time! |
0 | @AIRLINE flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE |
0 | @AIRLINE pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck? |
0 | @AIRLINE he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence |
0 | @AIRLINE spent $8 for the choppiest feed of "Whiplash" ever. #americanairlinesfail #iwantmymoneyback |
0 | @AIRLINE it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing |
0 | @AIRLINE yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this? |
1 | @AIRLINE - loving Capt Joe on our flight from BOS to SFO #633. This should be fun! |
0 | @AIRLINE I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons |
0 | @AIRLINE Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff |
0 | @AIRLINE I never got an email confirmation for my ticket, but the credit card was charged. Phone wait time is crazy. Is there a chat? |
0 | @usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail |
0 | @AIRLINE how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip? |
0 | @jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay. |
0 | @AIRLINE been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!! |
0 | @AIRLINE I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use! |
1 | @AIRLINE everything's good now brothaaaaaa |
0 | @AIRLINE I can't choose a seat online because I booked on @priceline ??? #SMH |
0 | @AIRLINE I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication |
0 | @AIRLINE not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start. |
0 | @AIRLINE Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!! |
0 | @AIRLINE Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved? |
0 | Yes, and it gets disconnected due to the lack of WIFI strength “@AIRLINE: @MauererPower Have you reached out to @Gogo for help, David?” |
0 | @AIRLINE Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog! |
0 | @AIRLINE The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that. |
0 | @AIRLINE lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again. |
0 | @AIRLINE have such a bad rep for loosing costumers luggage. I stopped flying them a while back. |
1 | @AIRLINE i got a new reservation for tomorrow. Thanks! |
0 | @AIRLINE Not true!! Stop making excuses! You either overbook or have crappy planes! |
1 | Awesome! RT @AIRLINE: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.