feedback
int64 | customer_review
string |
|---|---|
0 | @AIRLINE instead of tweeting your customers apologizing why don't you pick up your phone |
1 | @AIRLINE tried again. Lovely customer service. Thank you! |
0 | @AIRLINE horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05 |
0 | @AIRLINE lol too little too Late Flight |
0 | @AIRLINE we are sitting on the runway for 2 hours! It is ridiculous!! |
1 | @AIRLINE just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone? |
1 | @AIRLINE please do. Hate having to fly a different airline. You're my fav. |
0 | @AIRLINE I've been doing this all night. Can someone please help? I need my flt fixed. Please??? |
0 | @AIRLINE right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm.... |
0 | @AIRLINE @upgrd I guess the Kit Kat looks tasty... not going near that "sandwich." |
1 | @AIRLINE That makes two of us! Lol #Blushing |
1 | @AIRLINE thanks for the quick response! Fingers crossed the plane gets here then |
0 | @AIRLINE Flight 4110 MCO to ISP delayed. Any details on why? |
0 | @AIRLINE i understand that but i should still be able to view my reservation online.... |
0 | @AIRLINE went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help? |
0 | @AIRLINE overall lack of attention or foresight when managing flights. |
0 | @AIRLINE before departure, while people who are delayed get up to $200 to compensate their time.. |
1 | @AIRLINE No problem just follow me back so I can! Thank you! |
1 | @AIRLINE thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome. |
0 | @AIRLINE. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help? |
0 | @AIRLINE I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours. |
1 | @AIRLINE Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day! |
0 | @AIRLINE please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable |
0 | @AIRLINE if by near the gate you mean sitting on the plane for almost 2 hours, then yeah. |
0 | @AIRLINE if your policy changed, you must advise at the time of purchase. Same if you choose to vary it by airport! We want a FULL refund!! |
0 | @AIRLINE do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag, didn't have to check |
0 | @AIRLINE yes was trying to upgrade my seat. Now there are no available spots |
1 | @AIRLINE @AIRLINE Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service |
0 | @AIRLINE trying to book a flight on hold- can't get through to a representative on the phone- Advice? |
0 | @AIRLINE terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat. |
1 | @AIRLINE THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her. |
0 | @AIRLINE got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!! |
0 | @AIRLINE my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?! |
0 | @AIRLINE Flight 136 departs 2:14 AM Finally!!! Arrived JFK with no psgrs at 5:39 PM. That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi |
0 | @AIRLINE PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs |
0 | @AIRLINE I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand |
1 | @AIRLINE Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead. |
0 | @AIRLINE It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update? |
1 | @AIRLINE awesome, thanks! |
1 | @AIRLINE you don't remember our date Monday night back to NYC? #heartbroken |
0 | @AIRLINE 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever |
0 | @AIRLINE #611 from JFK to LAS still delayed? |
1 | @AIRLINE thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight! |
0 | @AIRLINE I've been trying to call your reservations desk for past 12 hours and can't get through. This is not what I expected. |
0 | @Jetblue I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!! |
0 | @AIRLINE not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities. |
0 | @AIRLINE Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant. |
0 | @AIRLINE does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT |
0 | @AIRLINE why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this? |
1 | @AIRLINE Thanks to your team for dealing with Flight 1700 to Houston. |
0 | @AIRLINE yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today. |
0 | @AIRLINE yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were |
0 | @AIRLINE I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify |
1 | @AIRLINE thanks so much! |
1 | @AIRLINE Yes, they did. Must have fixed the broken ramp. Thanks! |
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