feedback
int64 | customer_review
string |
|---|---|
1 | @AIRLINE that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport? |
0 | @AIRLINE : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks |
0 | @AIRLINE better train your support staff with appropriate decorum, consider revisiting your terrible "provide a death certificate' policy |
0 | @AIRLINE My bag is lost and I can't get ahold of anyone that can help |
0 | @AIRLINE giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. Wow. Customer service! |
0 | @AIRLINE on VX399 from JFK to LA - dirty plane - not up to your standards. |
0 | @AIRLINE this is getting ridiculous. Now we're missing our connection. |
0 | @AIRLINE won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue??? |
0 | @AIRLINE on hold now for 1 Hour 25 mins Whats the holdup |
0 | @AIRLINE "We like hearing from you." So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi |
0 | @AIRLINE my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat. |
0 | @AIRLINE Has To Be THE WORST Airline Of All Time😡😡😡 |
0 | @AIRLINE we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids |
0 | @AIRLINE link didn't work via Mobil. |
0 | @AIRLINE yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing. |
0 | @AIRLINE @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation. |
0 | @AIRLINE once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks |
0 | @AIRLINE been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6) |
0 | @AIRLINE where's my apology? |
0 | @AIRLINE yep as I saidi feel sorry for you that you have to run their account how embarrassing for you |
0 | @AIRLINE then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace |
0 | @AIRLINE really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions |
0 | @AIRLINE send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘 |
0 | @AIRLINE "admirals club" at CLT has rude, and ignorant front desk staff...@AIRLINE you have fallen so far...THANKS DOUG PARKER!!! |
0 | @AIRLINE been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options? |
0 | @AIRLINE DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong |
0 | @AIRLINE your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless |
0 | @AIRLINE AA45 ... JFK to LAS. |
0 | @AIRLINE 44 minutes on hold so far. And still haven't spoke to a human. Never using you again. |
0 | @AIRLINE I'm also a mosaic customer and fly jet blue ALOT.... |
0 | @AIRLINE Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something. |
0 | @AIRLINE I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up. |
0 | @AIRLINE you guys are gay |
0 | @AIRLINE seriously, though. will there not be direct flights from SFO-FLL in may??? |
0 | @AIRLINE do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls! |
0 | @AIRLINE they could be seen if your horrible customer service group would actually update the information! Never fly American again! |
0 | @AIRLINE Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily. |
0 | @AIRLINE Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me |
1 | @AIRLINE thank you |
1 | @AIRLINE thanks |
1 | @AIRLINE thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers? |
0 | last trip on @AIRLINE ... Poor customer service 3 trips in a row! @Delta here I come! |
0 | @AIRLINE We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb. |
0 | @AIRLINE im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys |
1 | @AIRLINE today my family gets to experience #mosaic status w/ me! #LifeIsGood |
0 | @AIRLINE was rebooked but sucked big time. Crappy layover. Customer service very sub-par. |
0 | @AIRLINE why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?! |
0 | @AIRLINE Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now? |
1 | @AIRLINE @freddieawards Done and done! Best airline around, hands down! |
0 | @AIRLINE u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco?? |
1 | @AIRLINE can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH |
0 | @AIRLINE So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice |
1 | @AIRLINE wow this just blew my mind |
0 | @AIRLINE - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time?? |
0 | @AIRLINE MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT |
0 | @AIRLINE he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted |
0 | @AIRLINE how can I get travel question answered quickly... Online and calling not helping with this busy day |
0 | @AIRLINE You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops. |
0 | @AIRLINE - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2 |
0 | @AIRLINE our 1 layover itinerary was swapped for a 3 layover itinerary - really?!? |
0 | @AIRLINE worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM |
0 | @AIRLINE My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help? |
0 | @AIRLINE I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my 8am flight to Hayden/steamboat |
0 | @AIRLINE Am I the only one who had to look that up? I must be getting old...
#damn |
1 | @AIRLINE Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today. |
1 | @AIRLINE thanks, i made it. |
0 | @AIRLINE how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here... |
1 | @AIRLINE You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me! |
0 | @AIRLINE hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this |
1 | @AIRLINE me too. Despite the chaos, I'm still grateful for a flight home ✈️ |
0 | @AIRLINE is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪 |
0 | @AIRLINE
Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag. |
0 | @United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?! |
1 | @AIRLINE thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW |
0 | @AIRLINE https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers |
1 | @AIRLINE Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude 🇺🇸✈️ |
0 | @AIRLINE your mobile app is horrible! Needs a major overhaul |
1 | @AIRLINE The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!! |
0 | @AIRLINE if our already rescheduled flight is Cancelled Flightled is our hotel room paid for? |
0 | @AIRLINE we were supposed to be Vieques by 3pm |
0 | @AIRLINE Supposedly, they're out for delivery. I'll believe it when I see it. |
0 | @AIRLINE One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity... |
0 | @usairways Why are we waiting 40 min so far for our luggage??? #wannagohome |
0 | @AIRLINE how do i know that my information is not found on other people's account? I can see someone else's reservation, rr # and trip |
0 | @AIRLINE over 2 hour delay going from NYC to Denver! Come on man! |
0 | @AIRLINE ... What's going on at @PHLAirport ?! I've been sitting at the gate for 45minutes. |
0 | @AIRLINE sad experience today on 4663. Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today. |
0 | @AIRLINE your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening. |
0 | @AIRLINE I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better. |
1 | @AIRLINE thanks. I actually made it, my connection flight was delayed. Guess all delays are not a bad thing. http://t.co/XGgCNTco8m |
0 | @AIRLINE my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook? |
1 | @AIRLINE this is too cool! Never been on ur planes but now I will!! |
1 | @AIRLINE great. Looking forward to your response to my DM then |
0 | @jetblue terrible landing on 915 |
1 | @AIRLINE - Janet & my DEN-PHL flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost. |
0 | @AIRLINE - are you aware your airbus fleet sucks? I'd rather fly a C-130 full of rubber dog shit. |
0 | @AIRLINE I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes.......... |
0 | @AIRLINE but to make us tru to find space in other flights. This customer service is as bad as @SpiritAirlines. |
0 | @AIRLINE, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB |
0 | @AIRLINE ive tried on my phone and laptop :( |
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