feedback
int64
customer_review
string
1
@AIRLINE thanks!
0
@AIRLINE If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.
0
@AIRLINE did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads
0
@AIRLINE new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550
0
@AIRLINE Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?
1
@AIRLINE okie doke! Knowing you, you will fix this ;)
0
@AIRLINE XNA has TSA Precheck! Would be nice if your system knew that.
1
“@AIRLINE: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!
0
@AIRLINE can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!
0
@AIRLINE not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140, poor service.
0
@AIRLINE the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!
0
@AIRLINE I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!
0
@AIRLINE flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?
0
@AIRLINE how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..
0
@AIRLINE. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience
0
@AIRLINE how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.
0
@AIRLINE pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim & can't. I need 2 get home. Upgrade 2 @HP printers MFPs
0
@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf
0
@AIRLINE plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239
0
@AIRLINE. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me
0
@AIRLINE flight was two days ago. Flight 1918 from POS.
1
@AIRLINE Although it wasn't totally the answer I was looking for, I appreciate the prompt response.
0
@AIRLINE You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?
0
@AIRLINE I guess I have to redo the Flight Booking Problems. Ugh!
0
@AIRLINE somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.
0
@USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF
0
@AIRLINE booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?
0
@AIRLINE you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night.
0
@AIRLINE @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls
0
@AIRLINE trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy
0
@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!
0
@AIRLINE in other words... sorry, not sorry. Plenty of other airlines... and I travel A LOT.
1
@AIRLINE this makes me happy. I hope these aren't empty promises.
0
@AIRLINE @AIRLINE getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client
0
@AIRLINE delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all
1
@AIRLINE HA! You're fun.
0
@AIRLINE Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.
0
@AIRLINE Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport
1
@AIRLINE love..luv the addition of the passbook option.
0
@AIRLINE yes, today. Flight is full now. They said no to me at gate :(
0
@AIRLINE no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!
0
@AIRLINE Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!
0
@AIRLINE my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.
0
@AIRLINE my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?
0
@AIRLINE my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.
0
@AIRLINE interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy
0
@AIRLINE was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going
0
@AIRLINE did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers
1
@AIRLINE @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!
0
@AIRLINE Was told it was a software bug. Told to call back this AM Now your system is too busy to handle any calls this AM. Clown shoes.
0
@AIRLINE no HUMAN contact for 2 mths from @AIRLINE cust relations or refund dept. If ever a problem do u have humans I can talk to?
1
@AIRLINE thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!
0
@AIRLINE I need to speak with a customer service agent today between 5-8pm I had an unfortunate incident of discrimination today.
0
@AIRLINE your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.
0
@AIRLINE Feeling very frustrated that I bought WIFI onboard and can't load an email.
0
@AIRLINE why do you let one person board with early bird and save seats for entire party? #notcool #flight2149
1
@AIRLINE @beantownmatty Sounds like a date!
0
@AIRLINE or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.
0
@AIRLINE you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/
0
@AIRLINE @AIRLINE stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.
0
@AIRLINE I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed
0
@AIRLINE the one man in baggage office says "I dunno". HELP
0
@AIRLINE not patient - originally 11:51 and now 4:41.
0
@AIRLINE Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.
0
@AIRLINE why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?
0
@AIRLINE on top of that my online record was unavailable as well and then couldn't get anyone on the phone.
0
@AIRLINE are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭
0
@AIRLINE It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours.
0
@AIRLINE I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez
0
@AIRLINE we are having a real issue trying to get thru to you. On hold for 2 hours & got disconnected! Please help!
1
@AIRLINE That's classy.
1
@AIRLINE Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!
0
@AIRLINE Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K
1
@AIRLINE Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho.
1
@AIRLINE Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!
1
@AIRLINE thank you
0
@AIRLINE ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!
1
@AIRLINE Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍
1
@AIRLINE, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J
1
@AIRLINE sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!
1
@AIRLINE as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive
0
@AIRLINE AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized
0
@AIRLINE understood and so does us airways. Getting through tsa is the problem
0
@AIRLINE for our delays !!! I'm out of more money because of you
0
@AIRLINE @lpalumbo what weather sun is out
0
@AIRLINE I did. They have no idea where it is.
0
@AIRLINE no response 3 weeks since complaint submitted and 3 days since you all said you would look into it
0
@AIRLINE most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf
0
@AIRLINE Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate
1
@AIRLINE Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)
1
@AIRLINE thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia
0
@AIRLINE really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN
0
@AIRLINE Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.
1
.@AIRLINE 4 min response time. I'm impressed! I'm in. It's official. :-) #trueblue JetBlue gets social.
0
@AIRLINE I was told a "return call" by a human
0
@AIRLINE this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.
0
@AIRLINE yes there is when you keep getting the same robotic answer.
0
@usairways - It's all automated and no one cares to understand the problem I'm having
0
@AIRLINE @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.
0
@AIRLINE a report was filed with the airport police on 11th and 12th February-I have the police case number if required